Turner Plumbing Co

First time using Turner and definitely not the last.  I bought a new water heater from Lowe's to replace my old one that was on its last leg.

Lowe's came out and gave me an estimate for the install and charged me $35.00 for just the estimate.  Their install quote was absolutely ridiculous to replace an electric heater with the same size electric heater, so called Turner to get a second opinion.  Lowe's also was horrid in the order process and I had to call multiple times just to have them tell me they couldn't find the water heater I bought from them, and then miraculously it shows up 30 minutes later.  When I went to pick it up, they couldn't find any of the paperwork so just let me take it and hand wrote a pick up receipt.  Just horrible.  

Turner quoted their rates over the phone and got me on the schedule that week.  Their techs Zach and John showed up right on time and finished the job before lunch.  They didn't charge me for any BS labor or parts I didn't need, and worked efficiently and hauled off my old clunker after testing the new unit to make sure everything was right and it worked.  

Definitely will use them again.   The new unit works great.  Thank you!

They charged quite a bit to come and inspect the shower. They promised to talk to their design consultant a new shower head to keep water from leaking out of the glass shower door. They did not do it. Basically they did nothing and charged a bunch!

In Sept 2021 I called because I needed a new tub drain. I asked for
a pop up for ease. What I received was the wrong drain the twist one.
I had to pay for a service call that is 6 times the cost of a new one. I spoke with Watco and they said it was installed  incorrectly. This one requires
a wrench and a flathead screw driver each time to clean the drain. Why would they installed this model for a 78 year old to disassemble to clean the drain
When I asked for the right model they insisted I would have to be charged again! Guess what for $20.00 I am able to install the new pop up model. This is the take advantage of seniors story.

I'm giving them two stars instead of one because the owner ultimately made good on the price and I got a new water heater in one day.
However, the entire experience was incredibly frustrating.
I called yesterday because my water heater was leaking. The lady on the phone said they could get someone out the next day, which was great and I scheduled it.
She further explained that if the water heater was leaking from the bottom it would likely have to be replaced, but if it was leaking from the top it might be repairable and that they would only know when they got out here to look at it.  
Call me crazy, but I assumed someone would show up the next day, look at the water heater, and let me know whether it needed to be repaired or replaced and give me a cost estimate.
Instead, I got an early morning phone call from someone who said he was on his way to my condo with a new water heater.  
Confused, I called the office and talked to the lady I spoke with yesterday.  She was defensive and stated that it was their normal practice to bring a water heater just in case it needed to be replaced. That seemed really odd to me, but okay.  Then she proceeded to scold me for not telling her I lived on the second floor... Which I had absolutely told her the day before. She even asked if there was an elevator.  And rather than just say that she didn't recall asking that, she seemed to want to argue about it.  Since the water heater was coming and I felt that the likelihood was it would have to be replaced, I asked her about the cost and the brand of water heater.  She said it was a Ruud 80 gallon water heater and the cost was $1600. She went on to say that the labor would normally be $434, but since I live on the second floor, my total cost with labor would likely be around $2100.
I had done some research on my own and this seemed reasonable, but I still expected the technician to verify whether or not my existing water heater could be repaired, before installing the new one.
When he got here, the technician brought the new water heater to the second floor and explained that he had been told to replace my current water heater.  Since it is 20 years old, I decided not to press the issue and just let him replace it, based on the $2100 estimate I had been given.  
When he was finished, the technician came in and told me the total cost was $2592.  I knew the $2100 was an estimate and that the labor might vary by a few dollars, but I didn't expect a full $500 more than the estimate.  So, I told the technician what I had been quoted. He acted very confused and said that they had a flat rate for 80 gallon water heaters and it was $2592.
What?!  A flat rate? Why wouldn't the lady in the office who communicates with the customers know about a flat rate? Why would she give me a cost breakdown of the amount of the water heater and the labor that was $500 less?  This was especially frustrating, considering that if I had not pressed for a price, the technician was sent to replace my water heater, no questions asked.  No diagnostic visit... No options... No quote. Just replace it with no communication to me on the cost, if I hadn't pressed for it.
The technician explained that the lady I have been speaking to was no longer in the office and that he couldn't call her. I stuck to my guns and refused to pay $2592. He called the owner and the owner called him back shortly and agreed to let me pay $2200.
In the end, I feel that the cost was reasonable, but the entire experience was incredibly frustrating. They should've been much more transparent with me and the lady in the office desperately needs customer service training.
This just happened, so I can't speak to the quality of the work. I assume that the water heater is fine and will work just fine. I'm happy to have gotten it repaired within 24 hours.  And, in the end, the owner backed up the price I was quoted.  
But, due to the lack of transparency and customer service, I would not use this company again.

Employee that came out on Memorial Day was extremely efficient, professional and kind. He was here within the hour and quickly fixed the issue with the plumbing in no time. I wish I had gotten his name. This company is lucky to have him.

We just had Turner repipe our entire house and the experience wouldn't have been better. The workers were so professional and qualified to do the job. They were conscientious and polite. They cleaned up every bit of waste they created. Highly recommend them!

We needed a back flow installed before having a irrigation system put in and I decided to called this place base on the reviews. What a mess.

I made an appointment to have someone come out and was told that I would not get an estimate until 2 days after the person comes to my home. That doesn't really make sense but whatever. The day of the appointment I was called and left a voicemail asking if the appointment could get pushed back an hour, again doesn't make sense since I told them I was not going to be home for the estimate in the first place and that no one was needed to be present for them to look at my yard.

I called the day after the guy came to see if they have an estimate considering he was on my property for only about 5 minutes (checked security footage) and was told he was not in the building at the moment and that someone would call me back. That was the last of it and haven't heard from them since.

I'm going steer clear of this place for ALL my plumbing needs. They don't seem to be very reliable especially if they can't seem to get their ship together.

Extremely professional company. They showed up on time, fixed our problem, and were very friendly. Definitely recommend them for your plumbing needs.

If you're looking for an affordable, professional, and timely plumbing company, look no further!
I had a main line clog that I was unable to clear myself with a rented 50 ft auger. (Lesson learned. Leave it to the professionals)
We thought we needed to use a camera to see what was causing our drain issue, but Turner plumbing was able to clear the line properly and within 45 minutes which saved us money.
They also didn't charge extra for bringing the camera since they didn't need to use it.
Very grateful for the honesty and quality work provided from this company and their employees.

After having two plumbers give us quotes that were too high to snake a clogged kitchen sink, turner plumbing came to the rescue. Not only was their quote lower, the scope of work they ended up doing involved accessing a vent on roof of our two story house to snake the drain. This is the second time we've used turner, finding them to be reasonably priced, well equipped, polite, clean and highly professional. They also moved our appointment to the early morning after looking at the weather forecast and seeing the possibility of rain. This is a smart company with staff seeking solutions once they anticipate setbacks like weather. Thank you, Turner Plumbing. You will be our first call for all our plumbing needs.

We had a slab leak that was undetected by another plumbing company. Once we got the leak identified they sped out to help us! We were the last call on a Friday. Luli and Albi were very professional, friendly, and hardworking. Thank you!!!

A great response and price. Had a clogged drain beyond the pt tap and it was cleared in 15 minutes. Friendly plumber and professional.

Ok, this is my experience with this family owned business: perfect!! I know nothing about plumbing, but have used countless contractors on numerous rebab projects over the years in Jacksonville, I always come back to their team. They get the job done : Once!! No need to get them back ever for a redo ....quality costs money, but done right, the long term savings are real! Kudos to your crew he helped us today at 5:00 pm !!

I've used Turner Plumbing for years and have found them to be professional, honest,  and reliable. Price wise they are about the same as others per hour and I've never had to have them come back. Not only would I highly recommend them, I often do.

Called because of a slow drain, they promptly came out on time the next morning.   John and Justin showed up and got to work right away. These two were very professional (ok, they also cracked me up at times) and got the problem taken care of quickly. I will definitely use them in the future

Mac at Turner Plumbing is great!  He is very respectful, courteous, and professional.  He demonstrated expert workmanship.

Arrived 15 minutes after the 2-hour scheduled window. I wasn't too upset by this because i understand a job can go over what's scheduled. The guys were polite and seemed competent in unclogging my drain line. Big surprise when they padded the bill for an extra 30-minutes (+$62). Claimed service call includes 15 minutes driving. So really your first hour at $124 is reall only 45 minutes. This was never explained when i called for pricing. One star because they finished within the 45 minutes and still charged for an hour and a half. I made them call the office as I disputed the bill. Manager confirmed GPS arrival at 1:11pm (was 1:15 by my watch), they were finished, packed and presented my bill at 2:03pm and still charged $188 (1.5 hours). Scammers

I called and asked a question that the female said she was unable to answer. She took my name and number with the promise of a return call. It's been 6 weeks and no return call. Untruthful!

Our toilet was backed up and we needed it taken care of... Turner came to the rescue and fixed the problem in less than an hour!  They even made sure the toilet tank could hold as much water as possible to flush with added gusto and less likelihood of further plug-ups.  The plumber was friendly and efficient.  He even said good bye to our fierce little chihuahua!

Excellent timely service. Terrific office personnel that make sure your call is promptly answered by professionals. Honest and reliable plumbing service. Highly recommend to those in Jax area!

My family and I moved to Jacksonville about three months ago. We have had several plumbing issues in our home including 2 sewer main clogs and a slab leak. Turner Plumbing was quick to respond in each situation providing friendly and quality work in our home. Most recently, we noticed water coming in under my daughters room and in the bathroom. Of course, this happened on a Sunday. After calling Turner, they arrived at my home an hour later diagnosing the problem and giving us a couple of different solutions for repair. We opted to replumb the entire home through the attic, rather than waiting for another copper pipe under the slab to burst, and flood. Luli and multiple other team members got started bright and early Tuesday morning, and had our water back on by Thursday afternoon. They really did a terrific job and explained everything they were doing as they went along. After having to make multiple holes in walls and tile throughout the house to reroute pipes, Turner had those repairs done quickly, so that our home was back to normal by Saturday. I would wholeheartedly recommend Turner Plumbing for all of your plumbing needs. They are quick, efficient, reliable and do great work. Terrific company!!

The plumbers arrived very promptly & was very knowledgeable. Joe & Matt was able to access the issue & fix the broken pipe promptly. They went above & beyond to give us references to help resolve our other issues caused by a broken water pipe. I would recommend them to anyone & will definitely be using Turner Plumbing  in the future for all our plumbing needs!

The vendor is a theft - Mr. Turner himself quoted a price of 375,00 to replace a toilet bowl and then turned around and charge 519.80 starting he had to return twice. I have never thought a toilet bowl can cost so much and by no means is it gold. I live at the Ocean Gallery and this plumber I heard some a good amount of work in this complex - whatever you do DO NOT hire this theft - This owner was requested to talk to me and as of this message and the service 0n 7.13 has not responded. Not only a theft but a coward.

although I gave one star I think -5 is more appropriate ---- Stay away

Set an appointment for an estimate...no show. Gave them a second chance... No show again. I wouldn't waste my time calling them

This company knows customer service! The lady who answers the phone couldn't have been nicer when taking my call. The plumber was on time and professional. My new plumbing company.