Roto-Rooter Plumbing & Water Cleanup

I've had someone come before to look at my kitchen sink and said just to pour clorox down the drain and it should fix the problem of why the water went down so slow. Well that didn't work. I decided to call Roto-Rooter. They were at my home within the hour, diagnosed the problem, and fixed my drain quickly. My wife is happy so I am happy. Thank you so much for your fast service and professionalism. I highly recommend them and will use them again.

So overpriced it's like you are paying for their truck each time they show up. Just for knocking on your door they charge you.

I knew that when we called Roto Rooter for service it was going to cost a fortune but if they did a good job it would be worth it. Anyway we had to get one of the flaps in the water tank of one of our toilets replaced. It seemed that my husband and I could've figured it out ourselves by turning off the water in that toilet and looking at you tube videos which we did. However the knob wasn't working so rather than messing up on something that could cost a lot of money on something we weren't experts in we had to call the plumber. We received a call in advance that the plumber was on his way and he arrived promptly. He walked around the house and gave us an estimate which came out to almost $300. We were not too thrilled but knew we had to do it. The plumber said he had to charge us for one hour labor...my husband asked if he can fix the other flaps in the other two toilets as well but the plumber said no but didn't really explain why not. My husband is a very easygoing person so he didn't push it. The plumber left to get a part at Home Depot but mind you Home Depot is less than 2 miles from our house. He came back an hour later! As soon as he finished we paid him. The plumber told my husband that he could've charged us more but didn't...that pissed my husband off and we called Roto Rooter later on in the day. We told them that the guy they sent only wanted to do 2 out of the 3 flaps. Roto Rooter said that was strange and he could have changed the 3rd flap since it merely takes minutes to change each flap. But Roto Rooter never did anything after we told them. Yes the job was done but we weren't too thrilled with the service and will not be using this company for a very long time.

I cannot explain the relief I feel right now.  I had an emergency plumbing issue that came to a head today.  Granted, this issue has been ongoing for a while and I already paid a lot to resolve the issue, only for it to return.  When I realized that I had to pay more than I had budgeted I nearly cried knowing that I did not have any working toilets in my house and I did not have any additional money to pay.  LET ME TELL YOU!!!!  Steven Santiago and Jeff came to my house and Steven (OMG... ) he bent backwards to talk to my landlord and provide a fair quote so that I can have working toilets.  My landlord agreed to pay for the services after speaking with Steven and I nearly dropped because my landlord is not that easy to come around when it comes to paying for quality house maintenance.  There is no words in the English language that can explain my full gratitude for both Steven and Jeff, but mostly Steven Santiago (manager).  I'm so grateful, and blessed!  THANK YOU SO MUCH!!!!!!!!  I send eternal positive vibes to you!

RotoRooter is way overpriced.  They charged me 3 to 4 times what my own local plumber would have charged as they wanted to charge me $ 9,386 to replace approximately 30 feet of sewer line.  My plumber would have only charged me like $ 2,200.00.  There was no concrete to demo - only dirt.  They are definitely a rip off and I would suggest you will always be better off using your own small local plumber!  Believe me, they will take advantage of you too!

Called for service 4/4/2019 because of the cold water in the bathroom tub was barely coming out. A plumber came out and I showed him the problem and he immediately diagnosed the issue as replacing the cartridge. Then he gave me a variable price of around $300 plus parts but he didn't know how much the part was and needed to go to the store to buy it before giving me the final price. He asked for me to sign off on that job before I had a final price. I declined and told him that I wanted the final price first so he went to the store and purchased the cartridge. The final price was $385 I told him to go ahead and do the work. An hour later he is complete and cuts on the shower and that cold water was still barely coming out. So he takes it all apart again and looks inside of the shower and sees rocks and said this is the problem. So I say so you didn't need to replace the cartridge that you are charging me $385. After going back and forth for a while about the real cause of the cold water issue. He flushes the line, picks out some rocks with a tool, and puts everything back together again. The cold water is still barely coming out and 4 hours later he tells me that they are going to have to cut open the wall, cut the pipes to get the rocks out, and that would cost additional $700. So at this point, I didn't trust him so I declined and decided to go with another company. I got another company to come out, they correctly diagnose the issue (which was replacing the shower entire shower valve), and fixed it. So the summary is I wasted 4 hours, paid $385, and they didn't even fix the issue. Their prices are inflated and you still have to pay even when they are wrong.

The service was fine. Responded quickly and professionally. Very overpriced for what they offer.

Our kitchen sink was overflowing and not draining so we called them. They came within the hour. Cleaned out all our pipes apparently had a blockage of about 15 to 20 feet which is ridiculously crazy but it was a rental so I understand. We definitely would use again. Hopefully never have another issue! Service was great and quick.

Michael (#3119) called before he came; arrived on time; very professional and informative. Quickly diagnosed the problem and gave me two choices to solve it. House was built in 1971. I choose the more expensive but more through clean out for the drain and afterwards watched the results on camera. Comes with a 3 month warranty and a year's worth of enzyme maintenance. Excellent service. I had been warned off national franchises but in this case it was the very best choice. Excellent work, fast, and reasonable cost especially for a weekend. Highly recommend.

I had three toilets that continued to fill! This being my first home I wasn't even sure how to begin to mess with a toilet. I called Roto rooter...1. They showed up late 2. The gentleman did minor repairs not sure what. He said he replaced flappers and two pumps. 3 the bill was $400. 4 He was at my house less than an hour. I went to Home Depot the following day and priced all the parts for less than 45!!! The flappers being 97 cents! That's $355 in labor! Outrageous! Last time I ever call a specialist. I ended up replacing the flappers myself a week later because the toilet continued to run since the silicone flappers he put in we're so cheap they would move around. I learned my lesson! YouTube that sh$&!!

If I could go less than 1 star, I would. We used them quite a while back and made a note not to use them again. We couldn't remember why, but saw that they had high ratings here and on Angies List. I replaced our kitchen faucet and found that the hot water wouldn't flow. In my experience, that meant that the valve coming out of the wall was bad. In spite of prior experience and taking reviews into consideration, I called and they said they'd be here between 2 & 4. At 2:43 they called & said he'd be here in 1/2 hr. I called at 3:45 and was told he would be there in 10 minutes. He showed up while I was on the phone with  a supervisor at 4:20. I told him what the issue was and it turns out that he was not equipped and could not do repairs on copper pipe. That sounded odd to me since I thought all plumbers knew how to work with the various materials.

Bottom line, they couldn't promise a guy (who was evidently the only person who knew how to work with copper pipe) here until after our bedtime tonight or at the earliest 11 am tomorrow. Since their record was so poor, we decided again to call someone else.

Copper pipe has been used in homes for well over 40 years. It's unfathomable that someone who is supposed to be a plumber is not equipped to nor able to or be equipped to work with copper.

Top to bottom, these folks aren't able to help you when you need it.

This company is just not honorable. They charged be $3,000 last year on exterior water lines to the water meter. A root damaged the line by the meter and they will not honor the warranty. They quoted me $1,000 to fix this job plus parts. He noticed I was not happy and then offered the same job for $850.00 plus parts. The pvc parts with glue  are $20.00 or less . They are a well recognized company but way over price and don't honor warranty. I am without water till tomorrow morning because I don't want to loose anymore water from the meter. We are in tough times but big companies such as Roto rooter only look at the bottom line and don't care about the little people. This is a sad day. Good luck to all and stay away from these greedy corporate vulchers.

I am a very lucky person. After Roto Rooter left I contacted OUC to look at the leak. They didn't just look at the leak. They fixed the leak. They said it's there responsibility and we got you covered. That's amazing. If Roto Rooter cares for the customer they would have said Hey. Call your water company . The leak is on there side. They only provided a verbal repair offer and fill there oversized coffers. It must be nice to make money off of people's problems.

Called and made an appointment to get my toilets looked at. Driver called ahead of time and said they'd be here at 3:30. Half hour later and no sign of them and no response to their phone. Called the dispatch team and got hung up on trying to transfer to the home dispatch team to see what happened.

Pretty much cancelled the whole thing. That and not getting able to get a solid price estimate just doesn't do any good overall. Ugh.

Terrible customer service.  I called the Clermont office  on Sat morning Mar 13th and did not receive a technician call back. I then put in an online electronic service request.  The receptionist (Ashley) said the service tech did not see the ticket.  I asked for the owner (Bill) and she said he is never in the office.  And she added that Roto Rooter doesn't own them and its no use calling cooperate.

Norbert was on time, polite and fast it is a 24/7 service so don't expect it to be cheap but they will get the job done.

Made an appointment online a few days early for a Friday between 2-4pm.  got a call at 3pm saying it might be as late as 6pm.  then i got a call at 6pm saying it could be as late as 8pm.  then i got a call at 8pm saying it'll be really late or i can reschedule to Saturday between 8am-10am and get a 15% discount.  next morning, i get a call at 9 saying it'll be maybe 1030am earliest or i can reschedule.  i had things to do so i rescheduled to 6-8pm.  8pm rolls around and i had to call them and they said it'll be closer to 9pm.  i ask to talk to the supervisor and he accuses me of missing a phone call last night!  (i mean, who cares if i missed a call, what does that have to do with you couldn't be there anyways?) i get him to begrudgingly give me 20% now.  9pm rolls around and i had to call them again and they say their van broke and it could be until midnight.  i say, i don't care how late it is, let's get this thing done.  then i get a call at 10pm saying he'll be there in 30 minutes.

the guy finally arrives, really nice guy, fixes it in under an hour and all is good.  so, once you actually get service it's good.  it's just getting to the service!

Called at 10:30 pm about an emergency repair. They transferred me to a franchise in my area and that's where the nightmare begins!  Was told they would contact the repairman and get me an ETA. I called every hour on the hour same BS I will get you an ETA blah blah blah. The franchise called me at 8am stating we just got your message! If you have an emergency call ARC PLUMBING!!! They came asap and did the job. Roto Rooter is all for show no action!!

I called them to come out and look at a clogged tub. Eddy the tech was great. He fixed the tub and went above and beyond to clean up after and explain everything to me. Thanks Eddy!!!

This is my only plumber I call. I have had plumbers come and guess diagnosis and end up taking all day and leaving me disappointed. Roto a rooter Orlando gave me a free estimate did a correct diagnosis and finished in good time, no surprises. Being a military retire I hate companies that play games and up sale me. These guys are true to their word and are reliable! Thank you Airborne!!!!

Was very happy with the service they were very prompt and very knowledgeable. Solved my problem in less that 30 minutes. Would Definitely use this service again without hesitation !!

Not sure about their plumbing work  but he  about ran into the back of us because he was driving way too fast.  then he about ran another driver off the road. Very reckless aggressive driver.  Would not do business with him.