Edward's Plumbing

We asked for help with a new bathroom installation. Mike came out for a couple of hours. He talked about all the work he would, and charged me $300 for the inspection alone. Then Mike NEVER returned a phone call TO ACTUALLY PERFORM THE WORK.

COMPLETE WASTE OF $300.
FIND SOMEONE ELSE.

Like most plumbing requests, we had an emergency where we needed someone ASAP.  We are in the middle of a kitchen remodel and in the middle of the night we had a pipe bust which flooded the basement.  We quickly turned the water off and called around for help.  After calling the Big Guys and being told we couldn't be seen for a day, we decided to call someone local.   Edwards Plumbing immediately assured us someone could get out there right away and came out faster than the Big Guys could even call us back.

The plumber was awesome, did great work and was VERY fair in pricing.  So much so that my wife called our contractor to tell him if there's anymore plumbing we want to go through this team over the ones the contractor already uses.    Thank you for your quick response.  You saved us big time!

Ryan from Edwards Plumbing connected our new sink when we remodeled our kitchen one year and 3 months ago. Three times, the pipe and trap disconnected and water flooded the cabinet under the sink. We thought it was a minor problem so my husband (who has been keeping our traps clog free for 40 years) reconnected the pipes. The third time, I called Edwards Plumbing. When I described the problem, Ryan said that the pipe was probably too short. I asked him to come to the house and repair it. He said Edwards guarantee their work for one year, because our project was 1 year and 3 months ago, they would not repair it. I asked for Mike, the owner, to call but have not heard from him.
The leaking is due to poor installation and they should stand behind their work, even if the warranty period has just expired. And, they don't seem to appreciate customer loyalty - we hired them for a second job during the last year!  I will never, ever hire them again. And, this is the first negative rating I have ever filed.

Mike quoted me on the phone: $150, which includes an hour of service. He said the part would be $49 or $79. Ryan came, installed the pump and charged $263. At the time I had another worker here so I didn't add up the bill. After Ryan left, I realized the discrepency and called Mike and told him there's about a $40 difference on what he quoted and what Ryan charged. Mike said it's their $40 trip charge (even though the difference is really only $34). I told him he never mentioned a trip charge, just that it would be $150 which includes an hour of service time. He said they don't have to say there's a trip charge, that people ask if there's a trip charge and that I should have asked. I tried to explain that all the other plumbing companies i called were up front about a trip charge, he argued and got loud then hung up on me when I told him I'd contact, BBB and Attorney General for charging hidden costs. Do not deal with this belligerent owner who refused to waive his made-up $40 trip fee.