This company is always responsive to my phones call and shows up during the scheduled arrival windows. However, I recently had them replace a solar water heater that was leaking for approximately $1800. After their install the solar portion of my system stopped working. I contacted the company and asked them to come take a look as this was well within their 30 day labor warranty window. I was told by an employee that they did not have solar techs and I should contact a company that did. (They specifically referenced a sticker that was moved from the old tank to the new one and was for the plumber that originally installed the system.) So, I contacted another company with solar techs and had them come out. Per their investigation, when my solar water heater was replaced, the tank temperature sensor for the solar system was not switched to the new tank. The new company charged my $160 ($95 for the service and $65 for the part). I contacted Paul Wilson Plumbing and explained what had caused the issue, asking if they would reimburse the cost since the problem resulted from their error. The representative said they would speak with the owner. A few weeks later, I was emailed and told that I should have called them before seeking a third party. So my contention is this: (1) I should have been told that they did not have solar techs at the time I requested to have my solar water heater replaced. (2) The reason for their refusal to reimburse the cost directly contradicts what occurred when I first reported the problem to them.
