The communication was excellent from the first phone call. I explained that my father was on a new oxygen machine and it blew a circuit so I needed to have that checked as well as the breaker. I was able to get an early appointment the next day which I was happy with. Later that afternoon she called to say they had availability that day. Matthew called me to tell me he was on his way and was so kind. My father wasn't thrilled because this was something he used to be able to do. But was very complimentary about the fellas and their work when it was completed. I will defiantly be calling them in the future. Thank you so much!