Grace Plumbing

Kevin was amazing and comforting during a time of great stress! They came out within the hour of a pipe bursting. He fixed it right up and gave us a great price.

Our tub faucet failed and we were unable to turn the water off. Luckily, we called Grace Plumbing. John scheduled a time with us and then showed up AN HOUR EARLY. It was truly a lifesaver. He fully explained what happened, and the problem was addressed even before our appointment time. Polite, friendly and informative.

Exceedingly unprofessional. Stay Away! Made 3 different attempts to set an appointment where the tech did not show up AT ALL.

On the 3rd attempt, after calling the tech (who was 25 minutes late) to get an arrival time, the tech John blamed me and started talking fast and aggressively saying I called you and it went to voicemail so I didnt come. I need to talk to you before I can come to the appointment we set to give you a 'price estimate' because some customers have balked at our prices' ..... I was floored.

If you *need* to give me a price estimate in order to come to my house,  then why give me an appointment time and ask me to text you my address without doing that?

Another tech (Jim) said that he couldn't make a prior appointment time because I didn't give him my city despite giving him my address with zipcode. Does he not know that my address and zipcode are all that are needed to navigate here? That he can EASILY get my city WITH my zipcode ... AND YET my appointment was canceled over that? Geez Louise.

If you want to have to jump through a bunch of hoops, explain your issue to multiple people,  have techs get aggressive with you when you call them to ask for an eta, have them cancel your appointment 3 times for reasons like: they don't know how to use a zip-code or mobile phone, or have them tell you to text them your address followed by 'we dont use texting', then use Grace !!!

If your cell phones are being paid for by your company then why can't you use them for text to speak with customers? Does it make more sense to text a customer who has tried to make multiple appointments or just to cancel them outright?

Still have 2 broken toilets.

Grace Plumbing and our tech John helped my Mom get her water back on after someone broke her exterior water pipe. They were quick to get her on the schedule and make sure everything was repaired correctly.

Excellent service. We had a blockage under our house so we called Grace plumbing to come out and take a look. They arrived really quickly within 20-30 minutes and were incredibly knowledgeable about what was going on. We learned a lot! They were able to fix our issue timely and all is working properly again! Would definitely recommend Grace plumbing to anyone needing plumbing services.

This Casselberry resident is extremely happy!! Awesome service! Friendly, on time and super quick! I called and they were willing to come out same day, but since it was just a slow drain - not an emergency, we scheduled for one day later. He gave me the price over the phone, so I knew what to expect! He texted when he was on his way and voila!! My drain is flowing like new AND he cleaned up after his repair!! Wow! I will definitely call Grace Plumbing whenever we need plumbing services again!! Super impressed! Kudos to John @Grace Plumbing!

John and Kevin were very nice as they worked us through and issue a prior plumber should have taken care of. If we are ever in need again we know who to call!

Dave was a awesome. He called me to confirm my appointment. Showed up on time. He was able to determine my issue immediately. And began working to fix the pipe.

We had a sewer backup in a house just after moving in and Kevin came out to help. He was quick, knowledgeable, and made us feel a whole lot better about it. He snaked the drain and walked us through his process. I'll definitely be calling him anytime we have a problem.

Found water leaking behind a shower into my bedroom on a Sunday morning.  Called around to multiple local plumbers and Kevin was the only one that was able to make it to me that day.  He was super detail oriented and found the source of the leak with multiple tools.  He provides great advice, is super kind, and professional.  Happy to have found Grace Plumbing and will continue to call them for all my plumbing needs going forward.