Easterday Plumbing

This my first review on Yelp but I signed up just so I could post it. After reading the other reviews, especially the one that said a great job was done on the actual initial reason for the visit and then updates to complain about some knock on problems related to free work done for them, I thought I should give my honest review of my experiences with Easterday.

My main drainage pipe was severely clogged. My son spent days trying unclog it. Raw sewage was now backing up into my tube and toilet in both bathrooms. That was the first time I'd ever had such serious plumbing problems. I called Easterday. After snaking from the toilet, then the roof, they dug near the outside of my house and uncovered a - I guess - main pipe access line, got into the line and finally discovered. . .guess what? A piece of branch had somehow managed to find its way into the vent pipe on the roof, probably during one of the storms over the winter, down into the pipe and finally gathered enough debris and sludge to completely clog up my pipes. Dear lord what a nightmare.

Neither my son or I would have ever figured out the problem and then been able to fix the problem. It took Greg a while even with his years of experience. But he kept at it and finally, the mystery was solved and problem fixed. Finally, after days, I had my bathrooms back!

I want to thank Greg again for such great work, professionalism and working with me as I am a recent widow on a fixed income. I had a clogged kitchen sink a couple months later and he sent someone to fix it - it needed the drain snaked - and he worked with me on the payment. Considering I was charged $600 for another plumber to snake my other homes toilet and install an ice maker - big name plumber who will go unnamed as I've nothing good to say about them -  I found Easterday to be a welcome change.

My house we re-plumbed by Easterday without them pulling a Permit as they know is a requirement by the City of Jacksonville so the work can be inspected.  I just learned that a Permit should have been pulled.  I also now know my re-plumbed pipes, in my attic, were never inspected by the City. There were already two problems after they completed the work.  As noted in my prior review, there was a leak at my irrigation water overflow pipe, that they fixed at no charge.  The other error took some months to discover and with water overcharges of $550 and $400 to another plumbing company to fix their error, that cost me another $1,000 in addition to their initial re-plumb charges.  

Some months after the original re-plumb I called them about some problems there were with their pipe connections.  They did not respond.  So I called Roto Rooter and it took them 5 hrs to fix.  If you have major plumbing work done by them, be SURE they pull a permit and their work - your pipes are inspected upon completion as is required.

Greg, in response to your comments: I referred customers before you completed my expensive project. Fast forward to the finish and wait six weeks and then rust starts running down my bathroom wall. I open it up (see the attached pictures) and you used fittings that clearly are not for plumbing. Then you insisted and CHARGED me labor hours to fix it!  Shotty work = stay away. I'm sorry you're offended, you should not have charged me for your own mistake (not to mention used proper fixtures to boot), buyers beware!

I disputed your work through my credit card. I can add the pictures of your shoddy work out here. The remediation with a different company has lasted for over a year. Yours lasted seconds - maybe.  The uploaded pictures are his finished job. Beware.

Easterday Plumbing has done several jobs for me over the last two years.  They have always shown up on time and done a great job, at reasonable prices.  I'm shocked to see the ratings on here, as I found them using Home Advisor and they had a 4.6 star rating.

They were on time and did a job well done! Very knowledgeable young men. Installed our water heater in our Jacksonville home and works perfectly.

Considering how they drive I wouldn't let them work on my plumbing arrogant fool with no regard for safety or other motorist  you would think having your name on side of truck would help you act professional but not these guys

I hired them to install a new sink. They put the sink in askew, both drains are not centered, they left plumber's puddy all over the faucet and the sink. When I spoke to Greg about it, he was quite nasty on the phone. After he calmed down, he sent one of his guys out to reseat the sink, but that was the only thing that got fixed. I would definitely NOT recommend this company!!!

Quick response with simple scheduling.  They were fast to analyze the problem of what turned out to be a drain pipe leak from the hall bath that caused problems with the bedroom carpet.  They showed different ways of accessing the problem and gave fair pricing and costs.  I would call them again if I run into another issue and refer them to my friends who would need services of a knowledgeable plumber. - MP.

I placed a service request at 7 pm Thursday night and recieved a call to schedule service at 7:30 am on Friday. Louis was here by 8:15 and repaired our leaky shower valve. He was friendly and professional. I highly recommend.

Beyond ridicules situation. They replaced our water heater when that was not the problem. They left the condo, and didn't even call to say they were finished and left our door unlocked. When I called because the leak was still happening ( which turned out it was our ac) they came back out and were extremely rude and unprofessional. After all that the unit was not installed properly and they charged us for a permit which turned out they never pulled!! Going to call to report them to all agencies.

Over Price!!! I am an out of town owner and my property management hired Easterday Plumbing.   I was charged $800 for bath tub/ shower valve and kitchen valve replacement!  Yes you read it right, $800!! Price gouging to the maximum!!  There's got to be other honest plumbing companies in the Jacksonville area!

I absolutely do not recommend this company. I had rental property re-piped and a new water heater installed 2 months ago.  Tenant called to tell me the water heater wasn't working and that she smelled something burning.  I called Greg he asked if we could remove the panel on the front of the water and reset it.  I told him the tenant and I were not comfortable doing that and wanted him to come out and check it.  He said he doubted any thing was wrong with a 2 month old water heater and he didn't think he should have to come out to service it since I didn't know how to do maintenance but he would go out that day and look at it.  He never showed.  I called again the next to see if he would.  He told me it was too far to drive and basically he wasn't going out to check the heater. I have serious concerns about the re-pipe and hope I don't have any issues with it in the future because I doubt he will honor any warranty.  Don't use them! there are much better customer oriented plumbers available in Jacksonville.