Theo R.

06/09/2022 12:00:00 SA

Mr . STONE , Rang the door bell . Introduced himself showed him where the garbage disposal would go. Then he started to work, he asked us which side of the sink disposal vote on. He was very neat and efficient. I would recommend Dunedin Plumbing to anyone.

Yvette S.

3/31/2023

I had a pipe leak in the guest bathroom and scheduled Dunedin Plumbing to repair the pipe. They sent Bob and an apprentice. Bob had the young man perform the repair. They cut out a small section of the pipe. The next day I woke to find water outside the guest bathroom the pipe was leaking from the area that had just been repaired by Dunedin plumbing. Called them right away where they told me that the plumber will not be able to address it till much later in the day. They did finally get the plumber Bob back to repair it. He claimed the leak was not from his work but a new pinhole an inch away from the original. Here are photos showing that the leak was from the area they soldered. Due to all the water I had to have a water remediation team come and dry the floors and walls. I contacted Dunedin Plumbing (Scott and Jim) to get them recognize or take responsibility for causing the damage cover the costs of remediation. The owners Scott and Jim were very rude denied responsibility and hung up on and said they were done with me. Do not use them as everyone else has said they do not stand by their work. They are very rude and have no customer service.

Dave S.

2/17/2021

We just replaced our old water softener with this company and they are fair, quick, professional, and also answered all of my questions politely. We've used this company before for other plumbing issues and they have always been nothing but professional. Jim is an excellent plumber and I would recommend this company to others.

Twee L.

11/17/2019

Overcharging for shower faucet: on the first day of service, I was told the cartridge was bad and needed to be ordered and charged $105 for the diagnosis. After calling twice, he came back and told me the cartridge was fine and the part behind it was bad instead (the first diagnosis was wrong). He offered to run to the warehouse to pick up the part and came back to fix it. As the result, I had to pay the continuation service of the first day ($30/15minutes) including the time he ran to the warehouse plus the cost of 2 parts. He said he did me a favor so he wouldn't have to come back the third time and waste my time of waiting. He did me a favor by saving me money with replacing the individual part. If he changed the whole shower faucet, it'd have cost me $500-600. The truth is the shower faucet was sold on Amazon for less than $100 and if he diagnosed it correctly from the beginning, I wouldn't have to pay that much money. BE CAREFUL

Joel P.

12/10/2019 12:00:00 SA

This review is another review not based on service, but the numerous reviews this company has for a driving record. Was tailgated by one of there vans, until the car in front of me had to make an emergency stop, do to someone pulling out in front of them. The DPV flew around my car almost side swiping me and the car in front of me. The DPV then cut the car off in front of me and the proceeds to tailgate another car. I understand it's Christmas time and traffic is bad, but this is totally uncalled for and someone could have gotten hurt. Being late to a job is not worth someone's life!

Ralph B.

01/11/2022 12:00:00 SA

Anybody (Dunedin Plumbing) who charges you money ($125) to tell you what they want to do (their so-called expert plumber) to / on your property pertaining to the repair and not what you want done / request to be repaired is a company you need to avoid ! Find yourself a reputable plumbing company that offers free estimates and listens to your request ! It will save you your hard-earned money (instead of throwing out the window) and headaches down the line ! A customer NO MORE !

Nickolas D.

5/30/2017

I have a rental property in Paln Harbor, Florida on 4/14/17 my tenant called them to come out an fix a leak in the bathroom when the plumber came out he said he would not open the wall to fix leak because there could be mold he left with doing nothing a month later I recieve a charge for $215.00 on my credit card. When I called the office the receptionist was rude an pretty much said their keeping the charge on my credit card which I will be disputing! I leave it up to anyone reading this yo decide gor yourself if that's the kind of business you want to do business with.

Carolyn B.

11/21/2013

Very unprofessional plumber- he could not explain why it was taking him so long, and then at 4:50 PM on Friday said he could come back on Monday without fixing problem. He also said he forgot to restock his truck with part we needed (that they installed initially), and suggested we go to a box store and get it ourselves. Paid the bill reluctantly, then called to speak to the owner. Very unprofessional management as well. The owner is apparently absentee, and the manager has put me off for weeks, as I keep calling looking for some restitution.

Karen S.

5/17/2020

Update: 5/17/2020 we had a major leak with the toilette they installed. Didn't know because the water was leaking to the first floor area. Our ceiling caved in because the wax ring didn't set right. Called them on 5/16 and told operator we needed someone out as soon as possible. No one ever called me back. On 5/17 I called in the AM again. About 15 minutes later I had someone calling me back rudely telling me my toilet is not an emergency. Also told me they don't warranty their work so I need to expect to pay at least 350.00 for them to come out. I needs this fixed so I told them to come out. Guess what. They never came or called. I landed up having to call another company to reseat to toilet.

Stay far away from these people.

I've used them twice because they are very familiar with our condos as they do most of the repairs. Because of that reason only I called them.

First time was related to a shower faucet and bathroom sink faucet that were old and not working right. I pre bough the supplies I wanted them to use to replace. I had to be at work so my mother who is elderly was there to let them in. Somehow they talked her into letting them rebuild our old junk telling her the we would be able to save all this money by returning our new supplies. When I got home and saw they charged 350.00 to rebuild 1990's faucets I was shocked. Why would anyone want that when I had brand new good stuff sitting right there for them.

Second time I tried again. Toilet repair. Of course they said I needed a new toilet. Again not home so I gave the okay. I am fine with having to buy a new toilet. However, they charged 450.00 for some toilet brand that no one has ever heard of. Gerber? I thought that was just baby food. Cheap toilet that doesn't even have soft closing lid.

I will not use these guys ever again. They use cheap stuff and bandaid your plumbing so it won't last.

I guess I know why our property has constant plumbing issues.....they are the ones fixing it.

Margy S.

9/19/2018

Want to highly recommend Dunedin Plumbing. Evan, the plumber, came to my home and was not only professional but knowledgeable and educational. Learned so much from him.
First time I have ever used a plumbing company and was so very pleased.
HIGHLY RECOMMEND

Ed M.

12/11/2020 12:00:00 SA

Excellent response. Showed up on time. Wore mask and did an excellent job. Evan did the job and made sure all was working properly before he left. Great Job!!!

Gene D.

4/17/2019

Buyers beware! This outfit is a total sham. They insisted I give them a credit card over the phone to come out and bid a small job for me. I complied. They called me while onsite with their bid. Their bid was 2 1/2 times what another outfit had quoted me. I wanted to tell them to go pound sand but instead, I told them sorry, too expensive. Two weeks later they charge my credit card $99.00. I called them and asked them what that was all about and the telephone operator tells me that they have a minimum service charge of $99.00 for the first 20 minutes and tough luck to me. I then spoke to the owner and his response was too bad, this is the way it is. As he hung up on me he told me to have a nice day. When I made the appointment, they never mentioned anything about charging for an estimate. Until now, I've never ever been charged for an estimate from a plumber.

Today I went to their office to discuss this matter with the owner who would only give me his first name Glen. I asked for his business card and he said no, get out of my store and then he proceeded to call me a schmuck. I promise you, I did not provoke him in any way. I just asked him to refund the $99. Being Jewish, I knew what the word schmuck means. I asked him he knew what word meant and he refused to answer. This is one anti-semite outfit you want to steer clear of.

Nickie C.

9/19/2019

had all the parts from the actual manufacturer that were meant for my faucet. Jim came out and could not remove the cartridges under the handles..meanwhile breaking a part that stops the water from running when turned off..Now I have to carefully turn the handle until the water turns off...if I go past that point ..the water comes back on...THERE IS NO GUARANTEE when you supply the parts..I WAS TOLD by JIM and by SCOTT ( the manager) was told it was on the invoice that I received after the work was done..THEY MADE EVERYTHING WORSE and were rude,insulting my intelligence and intimidating/bullying me.( I am 77 yr old female) Told me it was all common sense....NEVER WAS TOLD that THERE IS NO GUARANTEE ( common sense..that there is no guarantee on their work?) when making the appointment..they told me all about the cost ( $105 service call,plus $30 for every 15 minutes after that. NO GUARANTEE..AND IF THEY MESS IT UP WORSE..THEY DON'T FIX IT....NEVER USE THIS COMPANY.....they are not responsible for anything they do....it's all your fault for hiring them.YOU SHOULD HAVE KNOWN BETTER.

Michele S.

10/26/2019

I closed on my townhome in February 2019, had Dunedin Plumbing install a new toilet up and down in March 2019. And Sunday at 8:30pm I heard dripping from the ceiling- I turned and the ceiling was opening. I immediately called Dunedin Plumbing and they said it was a higher cost on Sundays so they came and shut off the water and left. Monday Tyler from Dunedin Plumbing came back and said whoever did the remodeling on the upstairs bathroom screwed up so it wasn't their issue and then he charged me $105. for nothing.

Note: the remodeling was done over a decade ago. Even though Dunedin Plumbing installed a toilet 6 months earlier, it wasn't their error Tyler said. Then he called a contractor immediately from Synergy Restoration and Rob showed up and told me it was 27,000 in damages. Rob then went through my home owners insurance and stopped, stating your home owners insurance requires you to use their preferred vendors so our time is up. And just like that he left.

As a first time home owner I was devastated and called my home owner insurance soon as they left. They sent over a rapid response team that day and another plumber to assess the damage and both said, if Dunedin Plumbing installed it right you wouldn't of had this issue. They continued, if the remodeling was done wrong they would have noticed 6 months ago, not now. They took pictures, did moisture measurements, and said I wasn't being told the truth.

They told me I should get a refund of at least the 105.00 from dunedin. I have called 2x now and no return call. I will be sure to send this to my HOA who recommended me to use them.

They clearly do not stand behind their work-

Michele

Nick L.

06/05/2023 12:00:00 SA

We've been dealing with Dunedin plumbing for months now, working through some plumbing issues with our 1950s house. They have always been reasonably priced and have explained everything prior to performing any work. Today they came out to fix the problem once and for all, by replacing part or our sewer line where roots had grown through. Mike B was the one who came out today and did a great job as always. He's very friendly and always makes it a point to say hello to our pets lol. The install looks very professional and should last for years to come. I highly recommend Dunedin Plumbing to anyone in the Dunedin area!!

Matt J.

05/02/2018 12:00:00 SA

Very expensive, and and will stick you with a magically large bill. However they are professional, do good work and are friendly. Just expect to pay 2-5x what every they tell you it will be. They said I needed to replace a section of pipe in the front yard after they came and snaked and used the camera ($400). I Dug the hole in the yard they came out and cut the old pipe out and dropped a new one in. I was told the whole thing would cost $500. I end up with an invoice for $2,200. They were friendly and did a good job, but I will not be using again after my experience with them.

Marilee B.

07/11/2023 12:00:00 SA

Josh did a great job installing our new water heater and explained everything he did and why he was doing it. We called and left a message with the answering service on Saturday when we found our old one was leaking, and they called us back first thing Monday morning and were out here doing the job Monday at noon. He called to let us know when he was on his way and was right on time. Far better than the other two plumbers we've used in the past. Heartily recommend them.

S T.

3/17/2018

Rob replaced my water heated , worked steady and fast , was polite and cleaned up after himself . Very happy with his work . Ask for Rob !!!

Nikki E.

7/27/2017

TERRIBLE!!! Rick was the plumber and I'm sorry to say but he's mature. Came out to remove my old sink before I had new counter tops installed. Had to have my fiance help him lift the sink out because of his hernia. That night I noticed the water was not turned off properly and it leaked for 24 hours all over the cabinet under the sink. The next day they came out to put in the new sink and it was the same plumber Rick. He stinks like cigarette smoke. I told him about the leak. He tried to blame me for all the cleaning products being down below. Seriously? He saw I was putting in a brown sink (he saw the sink the day before) but only had white and cream caulk. So someone had to bring him brown to match my sink. While he was installing the sink I called the office to complain about the water damage. I was told they would send one of the owner's but they didn't they sent out the damage company and now I have 4 very LOUD fans in my kitchen and dining room drying the water! I wish they had sent out one of the owners so I could complain face-to-face. I guess he didn't want to hear what a paying customer had to say! NOT PAYING FOR THIS INSTALLATION! WORST COMPANY EVER! NEVER USE THEM!

Amber B.

09/04/2021 12:00:00 SA

We called them, they came, we told them what the problem was: we had poor water pressure when we turned the hot water on in our kitchen and shower. The guy said he gets these calls all the time and it was due to clogged faucets/hard water, never checked our hot water heater. he cleaned one faucet out, said there was nothing wrong with our shower and told us to go buy a new shower head, charged us $85 for 15 minutes of work and did not solve the problem. We woke up the next day with no water pressure and no hot water, we called another Plummer from another company, they came and discovered in no time the heating element in our tankless hot water heater had burned up several days prior and basically exploded in our water lines causing the debris to clog the previous shower head as well as our new one. Thank you Dunedin pluming for nothing. If I could give you no stars I would.

Stephanie G.

5/21/2020

I have hired Dunedin Plumbing three times in the past year. I have been nothing but pleased with my experiences. The expertise of the technician and the way he has explained our plumbing issues to me is 5 Stars. Plumbers are expensive and plumbing issues/water is no fun. However, Dunedin Plumbing has fixed all of my issues in a timely manner. I have no complaints and will use them again.

Don D.

10/22/2015

If I could give them a minus 5 stars I would, hired them to come out to find a leak under my house. Leak was under concrete slab, the employee stated the leak was under my water heater in the laundry room. I eventually found the leak 12 feet from the water heater. I wrote a letter to the owners and hand delivered it to the office, stating I would appreciate a refund explaining the above situation. They wouldn't refund anything!!!!! Consumer beware!!! They ripped me off $250.00 for bogus leak detection!

Mike B.

02/07/2020 12:00:00 SA

I had Dunedin plumbing install a hot water tank in our condo, the gentleman who showed up was Ronnie who did a phenomenal job installing the unit.
If I ever have to use Dunedin plumbing again I would definitely request Ronnie.
Ronnie keep up the good work
Mike and Denise

Bill W.

4/18/2022

Fantastic company. We have used them several times. They quickly discovered our leak and provided fast resolution. Highly recommend.

Roni K.

7/28/2020

I highly recommend Mike A. Mike was prompt, friendly, courteous, professional and came masked. He answered my many questions. Mike knew just what to do and didn't waste any time. He was terrific.
When additional heavy equipment became necessary, Mike called in Steve. Both men then worked together solving a difficult problem. Steve was also very courteous, friendly, wore a thick bandana mask, and also answered my questions. Everything was cleaned up to the point that you wouldn't have known any work was even done. Worth their rate, which I thought was a good value.

Suzan H.

04/01/2017 12:00:00 SA

I requested a quote from this business. They got back to me pretty quickly. They said for $95 they will come to my home for 45 minutes and work on an estimate of what I need done. After the 45 minutes is over they charge $25 per 15 minutes. Excuse me!? I don't understand this. Example : tattoo artist, lawyer, dentist, flooring/window installation, etc... = free consultation/estimates.

I continued looking for local plumbers (not the Big Box places such as McDonalds) and found some that do not charge a trip fee or an 'estimate' fee.

You get more customers with honey... treat people with respect and don't try and take them for their money. That is how loyalty to your product is gained. I will be doing my business elsewhere, sadly. I really wanted to stick with down-home local.

Tim S.

09/05/2023 12:00:00 SA

Never call Dunedin Plumbing. If you need a new water Heater, they will send a tech with NO water heater. The objective is to get someone in your driveway so they can charge you 135.00 for showing up and doing NOTHING. Last Friday, this is what happened to me. When I realized the scam, I called the owner and he LAUGHED at me. I was supposed to get the first 45 minutes for that price, but when he saw I needed a water Heater and he couldn't do anything, the rest of the time was spent HOUNDING me for the 135.00. I went with Gus' plumbing and was completely satisfied. The tech came to remedy my problem, not just charge me 135.00 for NOTHING. At Ace Hardware, I asked them about plumbers and they wouldn't touch Dunedin Plumbing. All they're after is staking the first claim to you, not actually fixing your problem. Go with Gus.

Karena M.

4/30/2019

#ShoutOut to Jesse & Jeff with Dunedin Plumbing Inc. for your fast, professional, friendly, and superior service today!

Because cold showers are not enjoyable at all, and our family supports #Local #FamilyOwned #ServiceProviders who provide exceptional service in our community!

#ShopLocalForGood

Anthony D.

10/13/2017

I live right down the block from this business,where there a woods and shrubbery on one side of the street.I'm 64,with physical disabilities,and walk my dog on this block every morning.It is a highly ignored 25 MPH speed limit.Today,a Dunedin Plumbing truck sped down this street,missing us by maybe,2-3 feet.I reported this to ,who I believe is a manager there,Scott,who could not have been more rude,crude,and unprofessional.He didn't want to hear my complaint,interrupted me several times,saying I don't have time for this.I have a business to run.I have 18 trucks,I can't be responsible for them.He finally,angrily said,If you have a complaint about the(regular)speeders,call the police to put a radar trap there,and hung up.Very professional,huh?I reported him,and the situation to the Dunedin mayor's office Police Department liason .By the way,I only rated them a 1,because 0 was not an option!.

Rach A.

7/31/2019

Dunedin Plumbing Inc. so sad you had to delete my original comment from your facebook page instead of addressing it on your page like most companies that care about their customers do, clearly when it comes to customer service and transparency not the best and lack it completely! Additionally, takes me more than 3 calls to actually get someone to call me! Spencer plumber was very nice i have to say, and understood my concern, however wanted to make sure Scott the owner would call me back to handle the concern. Clearly Scott didnt care about me as a customer, they lost a customer and who knows how many now! I shouldve gone with Lynch Plumbing like i was going to! I wouldve paid Lynch $165 job vs an almost $300 job with Dunedin Plumbing. Took Dunedin 2 hours to get stoppage fixed.... but within those 2 hours i paid for the plumber taking 3 calls out in my yard from his company, in addition to forgeting his tools everytime- complete inneffiency!We even had to get our neighbor to let us borrow a tool, otherwise the job wouldve never gotten done! Do NOT go with Dunedin Plumbing!!!!
They dont care about customers just your money! My husband insisted we chose Dunedin because thats who came out last year and we were happy with... one hour and 15 minutes and completed! So different this time! #dunedin #dunedinplumbing
@dunedinplumbing

Robert G.

12/09/2019 12:00:00 SA

Overpriced and that's an understatement! It seems I'm not alone oblong a other reviews. I asked for an itemized bill but apparently not their policy. Outrageous. If you utilize a rental agent that uses them. Fire your rental agent there is something fishy going on.

Cheyenne H.

8/26/2016

This review is not based on the service I received from Dunedin plumbing, but from what a driver did to me in his work vehicle on Monday afternoon. I we driving with my young son in the car, when a Dunedin plumbing van cut me off pulling out of Scottsdale onto Patricia. He then looked at me in his side mirror, smiles and laughed and started swerving all over the road purposely. He left track marks in the grass near the bowling alley then pulled into the shop. I called Dunedin plumbing at 4:32, to let them know what had just happened. Their answering service told me they closed at 4:30 and couldn't transfer me over to speak with someone. For a company that is family owned, you would think they would be more cautious in the employees they hire, and be more concerned in the safety of the people that reside in the community. Beware of dunedin plumbing drivers!!

Mack W.

10/02/2020 12:00:00 SA

Awful, sewage backup, water in the house, both bathrooms, city came first, said it was my pipes not the city ( they were nice and seemed knowledgeable and got here quickly ) and Dunedin Plumbing couldn't find a blockage, diagnose or fix the problem. They didn't even bring a camera scope. All the while the guy snaking the line is complaining he didn't want to end his week coming in contact with sewage. As if the situation wasn't awkward enough. Umm, maybe choose a different line of work then? Like a bakery? WTF. Now there is sewage water not just clean water INSIDE my house and I have to literally use a neighbors bathroom until I can get another company out here. And it's Friday afternoon (overtime).

Seth M.

4/26/2023

I was quoted $135 for first 45 minutes and $39 for each additional 15 minutes; agreed to. They sent two plumbers and billed me at twice the quote! $135 per plumber for the first 45 minutes, and $39 per plumber for each additional plumber! The bill I received was for $275 per hour for plumbers! That is not what I agreed to when placing the service call. They chose to send two plumbers, not my request. I will NEVER use their services again. I told the office when I called as much and their response, was OK.

Frankie C.

10/07/2019 12:00:00 SA

The company repaired a crack pipeline that connects to the water hose March 2018. The plumber showed up very promptly as this was on a weekend. This past weekend I had the same issue, where the pipe was cracked. The plumber Chip was excellent. It cost me 290.00. I called the Company this morning and was told the warranty is only good for a year. I'm don't think that was very good customer service and that they stand behind their work. I would not recommend this Company.

Odd J.

10/25/2019

Poor, poor customer service. At time water heater install it failed city inspection. Four disrupted days to get it done. One day for first install, one day for first city inspection (failed), another to have Dunedin fix and then another for second inspection. To make it worse, less than a year later heater stops working on a Friday. Called and got Charlie on the phone who wants to charge time and a half to come out. Considering how much time we had to spend with the poor install, you would think they would accommodate. Nope. They believe their time is worth more than everyone else's regardless of the poor service they provide.

It's a shame really. You try to give your business to a local company and are treated no differently -- maybe worse-- than what a chain would. Dunedin Plumbing doesn't deserve to ride those coattails. Poor customer service combined with an owner who doesn't seem to care= do not recommend. There are too many plumbers to choose from to have to deal with these guys.

Lynn H.

6/29/2015

Absolute terrible service!!! I called on Thursday to replace my gas water heater and Friday Bob and his team do so but the unit is leaking when I get home, not into the pan but over the pan onto the wall and wooden floor and over night through the floor into my bedroom as I wake up to water trickling through my light in my bedroom. (I go though 3 soaking wet towels in my bedroom) I call Friday night and they tell me they will have the original team fix it and no mention to turn it off or send someone out for an emergency. Saturday morning Bob is nice and shuts off the unit (after damage to my floor and bedroom ceiling) and states they will order a new unit and install on Monday) Monday afternoon they replace the gas water heater and tell me you can close the doors (to the utility closet) as they kicked in the retainer pan on the floor so the door will close. The Monday Jeff team also had no mercy taking the old unit out as they caused divots on my hard wood stair case banging it down each stair on the way out. They were unsympathetic as my kids and I took cold showers from Thursday through Monday although they have an emergency service for such repairs and had already been paid for the replacement on Friday that failed. As for the damage to my floor and ceiling in my bedroom they plan to put a new coat of paint while the insulation behind my light is still soaking wet and I still have water stains appearing on my ceiling. They quoted me $950 and charged me $1050. I will NEVER use them again although Bob was very nice and helpful.

Jennifer H.

04/01/2023 12:00:00 SA

Totally took advantage of me! My pest control service was worried that my problem was due to a crack in my exhaust pipe. I told Dunefin Pluming this up front. I scheduled the pest service to do a smoke test to check the line with the Dunedin Plumbing present to do the repairs. The watched my pest man work for an hour doing the test, and did nothing not even help him. Charged me for an hour & then told me the had to book another hour and a camera fee to come back and check the pipe. They knew a camera was going to be needed but did not bring one. I was irritated that they wasted my time and money. But, OK. So the come back and video test another week later. But, take no video and can't tell me for sure if or where the problem is. Almost $1k. Useless. Zero help. Don't waste your time or money here.

Rafael J.

6/26/2023

Came out on a Friday for a slow draining sink. Spent 45 minutes snaking it. Paid $170. Had to call back Saturday morning because it was still draining slow. Did not get a call back until Monday. They came back out. Spent 20 minutes and changed another $78. For a job not done two days before.

John M.

09/01/2022 12:00:00 SA

They are reliable do a good job
Not perfect
That's why 4 stars it mostly depends on the individual plumber that they send
Sometimes not an actual plumber

Jim C.

05/10/2017 12:00:00 SA

Dunedin Plumbing did an EXCELLENT job! Mike was sent out to clear a blockage and he went above and beyond to provide professional service. No question who I would call in the event a plumber is required - Dunedin Plumbing.

Mike E.

02/06/2021 12:00:00 SA

Started on Friday early afternoon with me calling for a plumber to unclog a toilet. The receptionist informed me that all techs were busy but I could get someone later that afternoon but they would have to charge me more due to evening rates. No issue from me I just want my toilet unclogged. The tech showed up later in the afternoon and after looking into the toilet climbed on the roof and begin to snake the line. After a while he indicated that he needed another part or attachment for his snake and tried calling some of his counterparts. He indicated that he would leave an go get the part he needed. Later that evening he called me to tell me he was not having success getting in touch with anyone and was stressed out because of it. I said that if it would make his life any better he could come back in the morning or if necessary I was willing to stay up as long as necessary to get it done that night. He said morning would be better. I asked what time he would return. He said he'd be back between 7:70-8:00am. It is now nearly noon and still not word from him.

I called his number multiple times this morning and even called his office. His office told me to simply wait. I am a patient person but believe that a commitment is a promise to fulfil an obligation. Each time I spoke with a live individual the interaction was polite and professional. However not one person did what they said they would do so it is clear that customer service is not a priority. Or perhaps they have grown so large that they no longer know how to handle the growth. Either way if it were my company we would immediately discuss employee empowerment.

Robert B.

01/04/2021 12:00:00 SA

The fellow did a good job, but $130.00+ for one hours work and they did not have to furnish any parts or travel more than 10 minutes.

Ali I.

10/22/2018

Be aware when you call for a service, they send you a plumber and a helper, you'll end up paying close to $200 an hour. What a scam. One star is one too many. You deserve no stars !!!

Josh D.

10/10/2019 12:00:00 SA

Gouged me to clear a drain, charged me $600, outrageous! That's about 2-3 times what most other plumbers charge. Tried to argue with them about the bill and got no where. Avoid at all costs!

E R.

10/17/2019

It is my opinion they did not send the repair people who had the expertise (or maybe the drive) to get to the root of the problem. They looked and then took apart the accessible (clean) parts of the pipe, changed out a few parts but did not delve further. Interestingly the plumbing department at Lowe's gave me more information about how to address the issue than the plumbers did. I was very disappointed with Dunedin Plumbing and will need to call in another company. Their hourly rate is higher than others and I only tried them because my regular plumber could not come out for several days. It turned out to be a waste of money and time.

Mickey D.

10/29/2020

Dunedin Plumbing is by far and away, the best plumbing resource in the Tampa area. The entire experience with them, from calling to schedule an appointment to the work being done, has always been first class at very fair prices. We have used them for years and we should have posted this review a long time ago. Keep up the great work.

Chris T.

01/12/2023 12:00:00 SA

I've been very impressed with Dunedin Plumbing. We were able to schedule an appointment in a timely manner to help us with a sewer backup. They arrived on time. Josh was very knowledgeable and explained the entire process. He ran a camera through the line to determine where there was an issue. He provided a flash drive of the video along along with a detailed summary of the issue and where the issue was located on the property. Dunedin Plumbing also filled out a Pinellas County form for us after the fact. This level of detail helped in applying for the rebate program offered through Pinellas County. We were very happy with the service we received and would definitely use them again.

Roy B.

4/18/2016

I have used Dunedin Plumbing in Dunedin many times in the past. Today I had a problem that I did not expect from them. About two weeks ago they sent a plumber to look at my plumbing needs at my request for which I paid $95 for about 15 minutes and their plumber did nothing but look and make some ridiculous comments. (I also understand trip charges are a given) Before the plumber left, he told me that if they did the job that the $95 would be applied to any charges and if over an hour it would be $25 per quarter hour or $100 per hour for labor plus parts, if any were used. When I called last week, 4/15/16 on a Friday, I asked for a plumber to install a shower head arm that I had a problem with a small leak. I asked if the $95 charge from before would be applied and if any other charges would be added. The supervisor that I spoke with told me that the $95 payment previously would be fine unless the plumber took longer than an hour or used any parts. The job was completed 4/18/16, Monday AM, and it took about 15 minutes to complete, using only some teflon tape and a little pipe dope. Then, when the plumber called his shop, Scott, (identified himself as part owner) said that we had to pay another $50 continuance fee for the work done today. THIS IS POOR BUSINESS IN MY OPINION! Next time, I will choose another plumber for my plumbing needs!!!!

David S.

3/20/2020

Don't use them! Called back a couple of times and issue still not fixed! Plus very expensive! Owner has an attitude!

Linda H.

03/08/2017 12:00:00 SA

New sewer lines from house to tie in with county. Adam came out and was polite, informative and explained the process of permitting and environmental approval. He wrote up an estimate and explained it every step of the way. I asked for an added repair and he took a look and explained it completely. We signed, he left and all was good. When I called to see when job was starting Scott was rushed and rude. Every time I've spoken to him he has been short and rude to me. He finally put me on hold and went to a computer and told me We'll be out tomorrow to start the job. No notice? No courtesy call? I called back to ask how long water would be out of use and was told a minimal amount of time which is true for the installation. A tech came by today, put a float ball in one end and filled the length with water. I only know this because I saw his truck out front. Not knock, no courtesy call, no information offered about how long we would be unable to flush. I called the office to inquire and run some of my customer service concerns to Scott. He essentially cut me off and stated the scope of their job. When I asked if he saw the customer service issue he again shut me down. I asked him to check the computer on a hot water heater they had installed and he stated I'm not near a computer, I'm actually eating my lunch. Strange answer for a co-owner.
Bottom line - if you use Dunedin Plumbing I suggest you deal with Adam and Brian and do you best to have nothing to do with Scott. He is the quintessential kid who inherited dads business. Luckily Brian is a good balance. Guys who did the job were always nice they just need better direction.

Tracy G.

04/11/2018 12:00:00 SA

Called Dunedin Plumbing to discuss replacing our water heater. Very informative. They gave a great price and premium product. Rob and Josh showed up to do the job. Cleaned up afterwards and did great. Highly recommend.

Steven J.

07/11/2017 12:00:00 SA

Be careful they quote price for one plumber over the phone $95 + $100 an hour additional. Then send 3 and charge you per hour for each of them whether they are needed or not. Then only one stays on the job wile the others drive away wile your being charged for their labor on the job. Also they did not give a full breakdown of the work done costs on the first bill. They had to come back another day and this bill had a breakdown of charges but one of charges had $125 with no indication of what was $125. With what looked like white out all over the bill. Total bill says a 40 gal water heater install was $1900. Water heater says it is a 36 gal capacity.

Marilee M.

10/18/2017

I have used Dunedin Plumbing for my rental properties (I have 5 properties in Pinellas County). When asking for a copy of my invoice for the work done 10/4/17, I had to call 2 times and when I finally stopped in to get a copy I was treated very poorly by the bookkeeper. She told me that they have 8,000 customers and she didn't have time to search for this invoice. I explained that I didn't need the original invoice, that a copy of the computer printout was all I needed. She basically screamed at me and told me she didn't have time to get this in the computer. They didn't have any problem charging my Visa promptly when I called in with the number. I explained that I have used them many times but if this was the way I was going to be treated I would not use them again. She said, Fine, please do me a favor and don't use us. We don't need your business. When I asked who owned the company she stated that her family does. Really! Wow! Not EVER using them again.

Eric K.

1/28/2017

was advised to paint over black mold on baseboards. I'm surprised the plumber didn't know fecal bacteria may stem from a toilet leak. I ended up having to file an insurance claim, it's good I didn't follow their advice.

Douglas W.

8/18/2022

Because the owner (Scott Wallace - yes I know how to use reverse phone number lookup) did not get my business due to his high price quote, he threatened me with calling the city to verify my permit! DO NOT USE THIS BUSINESS!!!

Joyce S.

12/28/2015

We had Dunedin Plumbing out to repair our hose connection to our home. The service man was very helpful and re-plumbed it to have better access and put a new shutoff valve on. Works perfectly now with no leaks. We highly recommend Dunedin Plumbing for their prompt service and knowledgeable service people.

Pati L.

12/10/2020 12:00:00 SA

Dunedin Plumbing is the best. They are always there when you need them. On time, efficient and quality work. Our service today was performed by Stone and he was excellent! Their prices are fair as well.

Karen S.

01/10/2019 12:00:00 SA

Plumber came out unhooked electrical wires in garage (never replaced them) ran several lines through cleanouts and eventually pulled toilet to clear blockage. Developed another clog when using kitchen disposal and another plumber found broken head in main clean out line. Dunedin Plumbing denied doing this and stated it could have been in there for 100 years. That line had been checked previously this year and was clear. They would not take responsibility for what they did. Would never recommend them.

Jim S.

12/30/2019

On Friday 12/27 we had a clogged bathroom sink and called Dunedin Plumbing as we had used them in the past . They had also completely replumbed our house in 2017. To make a long story short the problem was created by them when they had rerouted the drains . The plumber was incompetent and wasted a lot of time talking about his personal life. In the end he charged us $305 for a simple drain unclogging. When I called the owner Scott he was very unsympathetic and wouldn't work with us. After being a loyal customer for over 2 years I will never use them again

Tom D.

1/13/2021

I needed a garbage disposal replacement. I called late afternoon and they offered me a next day morning appointment.
The plumber that came out had a great personality, friendly, explained everything and did not leave any type of mess.
I see some people have mentioned the prices, it may have been a bit high, but I have to imagine with an operation like this, that there is quite a bit of overhead expenses. I see their trucks everywhere so obviously employ a lot of people in Dunedin and for that along with a fast response time I do not mind paying a premium.

Traci D.

6/15/2022

I'd like to thank Mike A. of Dunedin Plumbing. While insurance companies often do a number on homeowners, it was nice to have a honest technician come in and tell me that the truth of the matter was that the repair was completely unnecessary and he was willing to provide his findings on the service call invoice for me to submit to the insurance company. Many other plumbing companies would've gladly ripped out my wall and took me for a thousand dollars, he was able to show me why it was unnecessary and provide the insurance the proper documentation to get the issue resolved!
Thank you Mike A!

Carolyn G.

08/02/2019 12:00:00 SA

I should have read the reviews before paying them so much $$$ to replace my older water heater without a pan, for a brand new one with a leak alarm and pan. After the new water heater was installed, and The condo was empty the alarm went off in the middle of the night. After several times of them supposedly fixing it and it alarming and leaking again the plumber said it was the air conditioning line or pan that must have been damaged during the installation of the water heater by them! They fixed what they said that was damaged during installation and it seemed to be ok for about a year. I just found out that the alarm was going off again and called Dunedin plumbing and they wanted me to pre pay for them to come out and look because it was out of warranty. But there was never a problem until I got the work done so you would think it would be good customer service to check it out even to see if it was the same problem. The manager was very mean and condescending on the phone and told me I had nothing better to do than call and complain and he told me to see if you buy a new car and it's out of warranty for 2 days if they would cover it, I told them Subaru did cover after the warranty as they have good customer service and he said Subaru's are crappy cars and he went on to say have a nice day we are not responsible after a year and stop wasting his time and how they have been around for over 30 years!
All they needed to do is come out and see if it was the same problem and if not then I would be happy to pay!
TERRIBLE CUSTOMER SERVICE! VERY RUDE AND CONDESCENDING!
READ REVIEWS!!!

Marty C.

12/06/2021 12:00:00 SA

On the Friday after Thanksgiving, we had a fully backed up toilet. Being that it was a holiday weekend, most Bay Area plumbers were closed until Monday. I spoke with someone at 11am and someone was at my door by 1pm! I was pleasantly surprised.

The plumber observed the issue. He roto rooted from the roof. After only about 15 minutes, he discovered the issue. The problem was solved. The plumber was friendly and knowledgeable.

Overall, we had a great experience with Dunedin Plumbing. The cost of the fix was under $300...total. I highly recommend them. As a heads-up, NEVER flush dental floss!

Louise C.

05/11/2018 12:00:00 SA

ON 8/30/2017 Dunedin Plumbing installed a new bathroom faucet in my bathroom. One day later, the faucet leaked. There was a bucket of water leaking from the faucet they installed. I was told the cost would be $95.00. The next dayn i called to state the faucet leaked. I was told i would have to pay an additional $25.00 for them to stop the leak. The technician should have made sure there was no leak before after he installed the faucet. He did not check to see if the faucet was leaking. He installed the faucet within 45 minutes and left. I should not have had to pay the additional $25.00 for them to stop the leak that they had left the undone the day before. There was dishonesty with this company. Please beware of hiring this company. They do not perform good workl

Patti T.

8/22/2017

Awful - they replaced 2 bathroom sinks and when I realized later that one of the faucets was leaking the lady on the phone denied they did the work even though I was able to give her the invoice number! I had to pay another plumbing company to come out to fix what Dunedin did not complete. I have used them 3 times - twice they did not get the billing straight and a month later (in 2 incidents) they finally got the billing straight (the plumber wrote down the credit card number incorrectly - I can see that happening once, but twice? And both times it took them a month to figure it out?). Very rude on the phone. I will not use them again.

Kathleen N.

10/24/2017

When I called they told me it would be $90 for the first hour. I explained that it was a very small job. When the service person gave me the bill it was $165. He said I must have misunderstood the man on the phone that it's $90 for the first 45 minutes. Interesting that a company would charge in that type of increment of time. It actually took him less then an hour to complete the job.

He also charged me $42.50 for a piece of PVC pipe that was L-shaped and about 6 inches.

I paid the $165 only because I needed to go to work.

Wish I would have read the reviews prior to using Dunedin Plumbing.

Bob L.

4/21/2021

Dunedin Plumbing told me a week ago that they would be out to run a camera in our drain system, which had clogged, sometime today. They said they would call and let me know, before coming.
Neither happened.

What is it about certain trade companies that think and act like it's okay to lie to customers about calling back and not showing up when they say they will?

Jamie T.

8/31/2016

I was charged for online permits but was told that they waited in line and had to charge a few. Yet the online permits costed $211.00 but charged $250.00. I was told that I could use a coupon until I got the bill then I was told I could not use that coupon. I now wonder if the work that was done was actually necessary. They are very expensive. I would never recommend them or use them again. Buyer beware!

Steve B.

09/10/2018 12:00:00 SA

They were hired to install a new bathroom sink. The pipe underneath leaked after the service provider left. We called about it and they came back the next day. They said they fixed it but it still leaked after they left. We called again and they sent out a quality control person. He looked at the sink and ignored what I said about where the leak was and said it was not a leak, that I wash my hands too vigorously. He left and it still leaked. We called a different plumber who came out and fixed it within 15 minutes. It has not leaked since. I gave them two stars because they came out very promptly each time, even though they fixed nothing when they did.

Lisa W.

1/31/2022

Excellent service! I had Joes Family Plumbing come out 2 weeks ago who stated that I needed a camera to show the clog in my pipes. This was after they snaked my kitchen for 30 minutes. No one from Joes ever called me to come back out with a camera, left me hanging. Dunedin Plumbing came out snaked the kitchen and bathroom and it is now fixed.
. I highly recommend Dunedin Plumbing and Mel Santiago was great to work with!

Jim E.

10/23/2014

We had an appointment scheduled, and they arrived two and a half hours late; no call was made to let us know they'd be late. We ended up going with another company that arrived on time and cost $500 less.

S B.

3/17/2016

Very expensive and you don't get what you pay for here. I simply called to ask a few questions about our huge plumbing bill and I was screamed at by the plumber. The lady answering the phone literally hung up on me. One plumber that came out was very helpful to fix the first plumbers(from Dunedin Plumbing) errors but said he would need authorization to fix something they had ruined. To make a long story short, we never heard from them again. This was an expensive lesson for us... always check reviews before hiring. Look elsewhere for your plumbing needs.

Adam C.

2/16/2023

My mother contacted Dunedin plumbing for a slow flushing toilet issue. They came out and snaked the problem toilet and washer, barely tested if toilet was flushing correctly. The employee did not wait to see if washer drained and finished up as quick as he could. After being charged 244.00, the next day, the bathroom he suppsingly fix was not flushing and then the main bathroom had slow flushing issues which wasn't a problem before he worked on the bedroom toilet. After calling them back, a different guy came came out and said he wouldn't charge her for equipment snake and fixed both main toilet and original bedroom toilet which she originally called about. She was then charged $322 for them to come back out and fix two toilets when one wasn't an issue in the first place and only started acting up after the first plumber came out for the bedroom toilet.

She was charged a total of $566 dollars which is absolutely ridiculous when the original problem wasn't fixed and actually made things worse. She contacted Jim, the owner. And complained about how her situation was handled and he wouldn't remove any charges which is absolutely ridiculous.

How do you justify charging someone for fixing a problem you created and didn't even fix the original issue? Completely unprofessional and we will never use this company again.

Brian R.

8/25/2022

Our washer and dryer abruptly died and we had make a quick purchase. The day before my new washer and dryer were to be delivered I moved them back from the wall to disconnect and clean under them before my new ones were to be delivered; at this moment I realized the disconnect valves in my house were frozen. I called Dunedin Plumbing the night before the delivery and they happened to have an 8 a.m. slot available which would be sufficient time to do the repair before my new washer and dryer were to be delivered at 11 a.m.

The day of repair, Cole showed up at 8 a.m. and replaced my valves. He was in and out in less than 45 minutes. He installed the new valves and left a spotless job site. Best of all, the work was completed well before the delivery of my new washer and dryer. I was charged a fair price with no hidden charges (fuel, COVID surcharges, etc).

Dunedin Plumbing has done work for us before; always a fair price with quality work. Thanks for another job well done.

John M.

03/09/2020 12:00:00 SA

Ronnie a went above and beyond we had a clogged drain line called Dunedin at 830 am and before nine Ronnie from Dunedin was here
He did a perfect job. Went the extra step cleaning up and gave us a very fair price
What more could you ask for?
I will definitely call if I have plumbing issues in the future

Dana C.

4/19/2016

I purchased a home recently and discovered after closing that there was an open permit for a water heater changeout. The plumber that pulled the original permit wouldn't even take my calls or return my messages. I called Dunedin Plumbing and they were extremely helpful in getting the permit re-opened and the work done (correctly this time!) so that the permit could be closed out. I will definitely use this company again.

Nancy V.

02/04/2019 12:00:00 SA

Don't use this company. Started digging on vacant property next door creating a trench which borders my property. Left debri in my yard. Never knocked on my door to ask permission to use my hose. Very rude and I told them to return my house now. Told me to get it myself. I replied you removed it and you will put it back. And to clear all debri off my yard.

Dave W.

1/21/2023

We had two small plumbing problems so I called based on a recommendation. Evan was able to come out in only a few days. He was professional, prompt, great communication, friendly and very knowledgeable. He fixed us up, explained everything thoroughly and really helped us out.

Thanks Dunedin Plumbing and thanks Evan! Life is good with no leaks!

Michael M.

06/08/2013 12:00:00 SA

Would not recommend to anyone. Toke the plumber 3 hours to do a 1 hour job, made a mess of my Condo. Could not soldier the pipes together, had to try 3 times to get it right, when he turned on the water it leaked so bad it soaked my carpet he tried cleaning up with a shop vac and dirt shot out the other end all over my kitchen. I had a coupon for $15 dollars off but was told that he lost money on the job and wasn't using it. Not my fault he can't do the job...

Tom S.

8/25/2021

Had a broken hose faucet and when I called (around noon), we had to schedule the repair for the next day. Then, much to our surprise, Cole from Dunedin Plumbing came a knocking at our door at 2 o'clock. Within an hour and a half, he had the complicated fix taken care of and the hole in the wall patched. We're very happy with his work and Dunedin Plumbing.

Barbara W.

09/06/2016 12:00:00 SA

We had them come out for small job, change out two faucets and put in new pipes for shower. All areas were exposed due to remodeling job. Two of them showed up and they were here for 2 hours. The second guy was an apprentice not actually plumber. I got charged for 2 Licensed plumbers when one could do job. They charged 650.00, a bit much for lite plumbing work and didn't have to supply anything. I heard the one guy call his boss before filling out bill and ask why he was charging for the apprentice? Plus they took all my old faucets and plumbing with them. When I called, they flat out lied and said they throw it away. The owner/manager started yelling at me. I would let me house flood out before I would ever let them in my house again. We have since found out that they didn't hook up pipes correctly and had to pay for another plumber to come out. Which was a lot less money.

S S.

11/01/2021 12:00:00 SA

This place is TERRIBLE. They damaged my shower, refused to fix it and overcharged me! When I called to speak to the owner about this, he was extremely unprofessional and didn't call me back as he said he would. I don't usually write reviews like this - especially for a small family owned business- but after what I went through- I felt it was my obligation to WARN people. Anywhere else would be better than Dunedin Plumbing...anywhere.

Jake R.

06/01/2023 12:00:00 SA

Would give zero stars if I could. Worst plumbing (if you want to call them that) co ever and VERY unprofessional! They will come out, fail to make the repair and still send you a bill. Steer very clear of these people, you've been warned!

Elle D.

03/10/2021 12:00:00 SA

Shawn did a great job for our latest plumbing issue. We've had them out to clear drains and find leaks and we've always had a good experience.

Lisa B.

5/30/2023

Three years ago I had a water heater installed for the total cost of approximately $1300 by Dunedin Plumbing. I just discovered it's leaking and had them out today - and although the water heater itself is covered by warranty, they want to charge me another $600 plus to replace it!! What a rip off! No discount given that they were the ones who installed it only 3 years ago.

In addition to that idiots who installed it 3 years try to put in a drip pan that was twice the size that should've been and they had it folded going up the sides of the walls which would've contained no water whatsoever. I had to send them back to get the correct size drip pan and they probably crack the water heater along the way! So unhappy with this company - buyer beware!

Tom H.

11/26/2018

Wow ? Please stay away! After being a good customer for a number of years they decided to change their customer service level on a series of events caused by them. Scott their manager seemed more interested in making a $100 + than addressing service issues inside Dunedin Plumbing, signed Ripped Off

Diane C.

07/07/2020 12:00:00 SA

The water pressure on my bathroom sink was becoming nonexistent. Dunedin Plumbing was referred to us by a friend. We made the call and they came out the next morning. Mike A. was on time, polite and professional. Reasonably priced service call. I would not hesitate to call Dunedin Plumbing again and will ask for Mike A.

Joan C.

5/19/2016

Plummers Bob & James of Dunedin Plumming are very professional, knowledgeable & caring. They went beyond their job of finding a leak in the attic & repairing it. They cleaned up the mess made by the condo maintenance employee. Previously to this I had Dunedin Plummimg install a water heater. I highly recommend Dunedin Plumming.