Dragon Plumbing Inc

I had two leaky faucets and a toilet that needed a new flapper, so called Dragon Plumbing. Upon completion, the plumbers presented me with an unitemized bill for $475.  
The following day, the two faucets began leaking again. I went to check on the new flapper and realized that the plumbers had replaced the entire flush kit. They also replaced the flush handle on the outside of the toilet tank. Whereas my original flush handle was beige to match the toilet, the new flush handle was twice as large and a shiny chrome color. I sent The Dragon Plumbing numerous emails describing my dissatisfaction with their work. The plumbers came back, and  used a wrench to turn one faucet handle a few degrees so that it would properly align with the handle on the other side of the spout.  When I asked about the toilet handle, I was told that a new handle was required because the flush kit they used did not fit  my  beige handle. My handle was not a brand that they carry.  The next day, the faucets were dripping once again.  Dragon Plumbing offered to come back and repair the faucets with the parts  Delta Customer Service had provided to me at no cost, for a fee of $125. As  a last resort, I filed a complaint with the Better Business Bureau.  Dragon Plumbing did not reply to the BBB.
- [ ] Dragon Plumbing replaced the faucet cartridges.  Customer service at Delta Faucets said that a dripping faucet is repaired with seats and springs, not new cartridges.  Delta shipped me new seats and springs as well as two cartridges at no cost.
- [ ] The plumbers took nearly four hours to do the job which should have been completed in less than two
- [ ] The plumbers went in and out of the front door (to the truck) a total of 13 times.  (Ring doorbell verified)
- [ ] The plumbers walked through the house without a mask or shoe coverings.
- [ ] The plumbers did not show me the parts that had been replaced.
- [ ] The plumbers did not clean up after themselves. The water closet was dirty
- [ ] The plumbers did not notice that the newly repaired faucet handles were not properly aligned.
- [ ] The company failed to honor its 30 day guarantee which is printed right on the invoice.
- [ ] The bill was not itemized.
- [ ] The owner of Dragon Plumbing told me that my faucet was old and could not be repaired. (The house was built in 2008)
- [ ] The owner of Dragon Plumbing said that the drip I was still experiencing was not that bad. I should learn to live with it.

I called on a Saturday and spoke to the owner about my plumbing issue. He was honest and informative and was kind enough to send a plumber right out. Anthony called first and was at my door in 35 minutes. He was polite, efficient, and solved my issue for less money than expected. I was so impressed that I will use Dragon plumbing for all my future plumbing issues.

I called Dragon Plumbing today to receive an estimate to take out one vessel sink that is cracked and replace it with the same vessel sink, which I already purchased.The woman answering the phone told me the estimate to do this would be $650! What a ripoff.  Unbelievable!

I called yesterday to have one vessel sink replaced with another that I already purchased. The estimate I was given is $650 which is ridiculous and way too expensive. A rip off.

Took a chance on this company and it paid off. We called with a non-emergency but fairly urgent leak problem. Got an appointment for a couple days out, which was better than I expected. The technician Terry arrived well within the two hour window. He was a well of information on houses the age of mine, found and cleared the clog quickly, and gave great tips on how to prevent the problem in the future...along with helpful tips if we ever have any more issues. I am definitely adding them to my contact list and highly recommend this company.

I had to have my bathroom valves moved and replaced. I received courteous service from the dispatcher who set realistic expectations on an appointment. Once the appointment was set, the technician arrived, made an assessment, and professionally completed the work as estimated.

Jennifer and Neil were the best! We had to have a Backflow prevention test completed and they were so prompt, they were upfront with the costs, and were so pleasant to talk to. Outstanding customer service and we will be using them as our go to plumber from now on! Can't recommend enough

Dragon plumbing fixed a shower faucet for me . They were here on time . Very polite and only fixed what was needed . This was the second time I've used them . Very reasonable and i will continue to use them for any other plumbing issues .

Great company!  The owner Neil and the tech Anthony Long were very helpful and took care of our problem right away.  Terrific service, fair pricing.  We will use them from now on when we need plumbing services - highly recommended!

Got 4 quotes for simple plumbing job. All quotes $150-$200 except Dragon wanted  $1,000. Laughable-  either they price gauge or don't know plumbing

Dragon Plumbing is awesome. Called for service on two separate occasions and they were very quick to respond and completed the repairs quickly and cleanly.
Techs were very courteous and the prices were great.

Dragon plumbing saved the day! At 4 am ick started backing up in both my bathtubs and toilets.  My husband and I tried to fix the problem to no avail.

I called Dragon at 8 am and I believe I spoke to the owner. He was very calm and explained he needed to check with his dispatcher in order to schedule me. He told he'd call back at 9 am and did. They were able to squeeze me in at 10. A lovely gentleman arrived and snaked our main drain. Turns out roots were growing in the pipe. I had a sinking feeling we'd need to cut our big oak down. He asked if could run a camera down for an additional fee. I agreed and appreciated the heads up. Turns out the roots were from some bushes and not the tree. I has so happy.

Based on the professionalism, speed and reasonable price paid. I highly recommend and will use them in the future.

Friendly, polite, wore a mask and cleaned up after job. Reasonable price and time to fix disposal. Recommend.

Poor customer service. Nobody ever answers the phone. Tech came out to diagnose a leak in the ceiling and cut two tiny access holes that were clearly insufficient for an inspection. Claimed it was a leaky shower. The shower was 4-5 feet away from holes and behind floor joists. I cut out the ceiling to repair the drywall and found the actual leak: rusted toilet pipe.

Do not trust this group to diagnose plumbing problems or provide any customer service.

Emergency situation on a Saturday. At my house within an hour. Friendly service and very reasonable price. Thank you!