Kiki G.
02/03/2015 12:00:00 SA
It usually isn't until your facing some sort of plumbing crisis that you realize how important it is to know a knowledgeable, reliable and trustworthy plumber. If you don't already know one, you typically ask your friends and family for a referral, because you don't want just anyone going into your home, and let's be honest, if you don't know the first thing about plumbing, odds are, especially in Miami, you are going to get bamboozled.
Last week, water started leaking from my second floor bathroom into the hallway, master bedroom, and directly beneath the shower to the first floor. My landlord had me call his plumber, which basically meant I was waiting around for five days with water constantly leaking before he finally graced me with his presence. In the meantime, I started looking for someone else, just in case, and was referred to Eddie by a friend. When I first reached out to Eddie, he spent nearly 20 minutes on the phone with me. Unlike most of the other companies I called , he actually gave me a chance to explain what was happening. Once I was finished, he then discussed the possible issues and his process to find the leak. Everyone else I called had been more concerned with the fact that it was a Sunday and that I would have to pay Overtime, than the issue itself. Ultimately, my landlord would only use his plumber, but throughout the entire ordeal, which took an excessive amount of time to fix (9 days to be exact), Eddie kept checking in. He's the type of person that makes you feel like they really care and want to help you regardless of whether or not they are doing the actual work. He's the type of person that genuinely loves what he does and it shows through and through in his work ethic.
Nearly a week into this nightmare, my landlord's plumber declared that the leak was being caused by a crack in the shower pan. However, at no point in time, did anyone listen to little ole' me when I kept saying the water would only leak in certain areas sporadically, that it didn't seem related to the shower. It wasn't until my bathroom shower had been torn out, which did nothing to stop the water from leaking, that I called Eddie in desperation. When I explained what was going on, he immediately said that it didn't make sense for it to be the shower pan if I still had water leaking. He asked if the plumber had shutoff the main water valve or run a few tests before ripping out the shower. Since he hadn't done any of these things, he was nice enough to walk me through how to shutoff the water valve. He had me take pictures of the valve and send them to him first to see what type of valve I had before doing anything, since it's an older home. Immediately after turning off the water valve, water stopped leaking, which meant it had nothing to do with the shower pan. Once I told my landlord that the leak stopped when the water valve was turned off, they were able to figure out that the leak was caused by a pipe next to the bathroom. In the end, he basically solved the leak mystery my landlord's plumber wasn't able to figure out on his own. He was even nice enough to pass by my house to see the work they had done once they fixed the leaking pipe.
Although I wasn't able to work with Eddie, because of my landlord, he was the most helpful person throughout this ordeal. Just knowing that someone knowledgeable was one the other end of the line basically holding my hand every step of the way was a huge stress reliever. Eddie is one of the best out there. In a service industry, which has no concept of what service means anymore, Eddie is a breath of fresh air. He not only knows what he is doing, but he knows the value of white glove customer service.