Deanna S.
11/05/2018 12:00:00 SA
I was so hoping to get on here after my multiple renovations were complete, to rave about how awesome this company is. Unfortunately, that is not the case.
I wanted to replace the granite and sinks in our kitchen and did some research on the type of cabinets we have, to see if they are still being made because we wanted to build a set of cabinets for storage in another area of the home and wanted them to match. We also have 2 bathrooms that need to be renovated (one a complete tear down and rebuild and a decent amount of work in another) and a front porch/stairway that needs to be torn out and rebuilt.
Not only did I google our cabinetry and find out that they are a dealer for that cabinet line, I also noticed their truck two houses away from me, doing work. I was very excited and thought it was meant to be.
I met with Clarissa and she was fantastic. She spent a few hours with me, measuring everything, taking pictures and going over ideas for these projects.
When she left, I e-mailed her immediately to tell her how excited I was to get started and looked forward to hearing back from her soon. She told me it would be a week before she could get me a quote and that she wanted her dad (the owner) to come out and look at the front porch because that was his specialty.
We have had problems with all types of contractors in the past and I had a really good feeling that we finally found a company that we would be able to use for all of our renovations.
Sadly, I never heard back from her. I e-mailed her two more times and called and left messages for her. It's now been two months and I just never heard back from her. I am totally blown away at how unprofessional this was.
The worst part of this, was that I was really excited when she left. I had my hopes up for weeks that my dream kitchen was about to become a reality and all of the other projects we wanted to have done, would be done.