Billy The Sunshine Plumber

Have had to use them twice cause we have very old pipes. First time Jayden was here and did a great job, saving us money where he could, explaining things very well, and was incredibly polite. Dillion was here the second time and did all the same. Very considerate and professional, and effective. No need for me to search for a plumber ever again. Thanks guys!

I called Billy the Sunshine Plumber out to replace my old leaking kitchen faucet.  They sent Richard, who was on time, professional and did an excellent job.  Richard cleaned up after himself, as well.  The job was done timely and the faucet works great.  The price was fair and reasonable.  We have used this Plumber in the past and have always been happy with their work.  Nice to have a Plumber that is fair, trustworthy and timely.

We were on vacation visiting our cousin here in St. Petersburg and had both bathrooms clogged and flooded and need it fixed! We called Billy the plumber yesterday and waited all day today for someone to come. We didn't go do anything today waited all day for them to come they never showed called at 6 o'clock and they said it be time and a half and no excuses no apologies and we are very very very disappointed in this company!!

stay away - not low priced _ waaaaaay over priced
okay - review edited - i did not be come an over paying customer i waited 5 days for a plumber from billys - then i get a call morning of telling me it will cost $426 each to replace shower fixtures (2) - didnt look at - never came here - $852 plus tax and i had all the fixtures - just needed to swap out -
angi's nad a guy here next day - total you ask? $320 - saved me $532 to swap out to shower fixtures
thats right - $532 saved - more than $200 more than the entire job done at your competition and it was next day - did not have to wait 5 days
so there - yeah not a customer, due to your pricing and rude techs 'calling' in the job instead of showing up and giving me a rational estimate.
this is the same review i placed on google, company replied i was not a customer and did not do any work. true but i still have an opinion regarding the way this company's business model
is that better now ?

This was the best plumber experience we have had. We had a clogged kitchen sink and made the mistake of trying to get Roto-Rooter to come clear it first. I knew where the clog was and just needed a plumber to snake it for us. BTSP gave us a quote over the phone and worked with us to get a plumber out as soon as possible. Roto-rooter was the exact opposite, they wouldn't give a quote over the phone and eventually wanted to charge $570 for something Billy the Sunshine Plumber charged $175 for. Thankfully, we made the right call and went with BTSP.

When their plumber Mark came out, we was friendly, communicative and professional. He was wearing a mask without being asked to and made sure to be as safe as possible. He worked fast and updated me along the way with what was going on. He quickly fixed the problem and made sure everything was working before he left. I will be asking for Mark by name if I need work done in the future. Great company and I highly recommend them.

Had an overflowed drain in the floor 10 days ago.  Called another plumber today to fix the same problem.  I've tried to do business with this company more than once, but will no longer be, very pricy cost for very little results, 3 different times.

They came and installed a 88 toilet and did a great job putting the new toilet in. Sounds like he was very knowledgeable and letting me know about this type of toilet and what it does for the environment by saving water and also handling a big guy like myself which I was looking for. Overall they kept everything clean and when they left he left with a smile and a thank you! So great job to the staff for a great price and excellent service.

First, several years ago, I think I was the first one reviewed the business on Yelp and gave it 5-star. We also used it several other occasions through out the years. I think with this business what kind of service you get has lots of to do with which plumber it sends you.

ALSO,  I think, God forbid, if you are not happy with the result, you are going to get a nasty treatment.

Our experience is worse than another reviewer Mr. Tommy Lorden on Google Review. The plumber Joey called my husband a piece of sh**t and called me a bitch. When we nicely explained the problem to him on the phone.

We had him over yesterday afternoon for a sink blockage problem. After he snaked,  the kitchen water was going down.  Because we have snaked the sink drain several times in the past 6 to 9 months, we decided to order a camera and see what it is really going on down there.  
We did the camera this morning around 9:00 am. So from the time the plumber snake the line (around 3:00 PM yesterday afternoon) to the time we do the camera, it is less than 24 hours.
After the camera guy ran the camera,  the camera line encountered a blockage and could not go any further.  So the camera guy had to use his snake to break the blockage. So the camera could continue ... Of course, the camera guy had to charge us on the snaking. Because we have used the camera  company several times before as well, he gave us a discount on the snaking. Less than half of Sunshine plumber's charge.

Anyway, we called the office of Billy the Sunshine Plumber and see if it could at least compensate us the extra money we paid. The office said Joey the plumber had to talk to us about the money.  

Anyway, when Joey called a little bit before 3:00 PM this afternoon. Basically, he kept telling us that the camera guy has created the blockage when the camera guy ran the line .... when we told him that there was a blockage and asked whether he would compensate out extra snaking cost (again,, less than half he charged us).... he got very nasty call my husband sh*t and me bitch and hang-up.

When you use this company, pray you don't run into problems.... Otherwise, you are at the mercy of the plumbers. The is no office help what so ever.
Just read all the low star reviews. You will see we ran into similar situations.

I had a bathroom clog that I called them on. They were able to come out in under an hour and found I had roots growing in an outside pipe. A week later, they were able to come out and replace the pipe for me. They were extremely friendly and professional. They explained everything going on and the options I had, with zero pressure. It was such an easy experience and I will use them every time. They came and left everything clean and as is. You would not have known they dug up a pipe outside. Very happy with the results.

I could not be more impressed. They were at my house in about an hour, completed replacement of a shower valve and fixed a leaky toilet. Total cost was only $122 including parts. Greg was very professional fast and efficient.

Was recommend to Billy The Sunshine Plumber by a neighbor on nextdoor app.  I have used them twice now with great results.  They have fixed a running toilet, changed out faucet hardware, fixed my slow drains +++They are fast, efficient, courteous, and respectful of your time and money.  Great service and great prices - you don't get much of that these days!  I would highly recommend to anyone needing a good plumber.

First of all I'm dismayed to see the older negative reviews based on our perfect experience with them this morning in replacing two commodes in our condo.  I was contacted 1/2 hour before the agreed upon appointment, and two plumbers showed up right on time.  The whole job took 1-1/2 hours, and the new installations look and work great.  Special shout out to Darrel and his apprentice!  It's always good to find experienced tradesmen who pay attention to communication, detail, and cleanup.

I had a broken toilet flange replaced. Billy The Sunshine Plumber's quote came in an average of $100 lower than three other companies. They charge what they promise. The plumber, Charlie, was on time and very respectful of not leaving a mess. I would definitely use them again.

Had guests visiting and hot water faded out from guest shower. Also a sink in there I could never get to drain properly.
Mark and James still got to me that day and did a quick diagnosis.
Showed up bright and early the next day and knocked it out.
I must say I was impressed with the professionalism and knowledge, even though that's what I was expecting.
Would always recommend this company,  and especially Mark and James.

Had an excellent experience...they came right out and did our fairly small repair on the spot. Another business had sent out a technician for a service call for this repair....twice! And still wouldn't come back for another week to actually complete the repair so we moved on. Billy's came recommended in our neigborhood and we will pass on this recommendation.

The guys that did the work were great and very flexible.  My job had a couple of mishaps that were my fault.  I purchased a toilet that didn't fit due to the granite shelf in the bathroom. I guess there is a big difference in toilet height since my house was built due to ADA compliance. The guys agreed to come back later for hopefully a small fee. I went out to Lowe's who didn't have any toilets that would fit. Home Depot only had one and the box wouldn't fit in the car. The guys said they could swing by and get it. They were in and out in a short period of time. For all of that, I'd gladly rate 5 stars.

I expected the job to cost more, but it went from $195 quote over the phone to $294, which seems excessive. In addition, they charge an extra 3% if you want to use a credit card.

I can't say enough good things about the team of Joe and James that came out to fix a leak.  They quickly diagnosed the problem and were able to fix everything in record time.  They were thorough, professional and did a great job making sure the repair solved the problem (they were also great at explaining the issue and the repairs needed, and keeping me from a full on panic attack :-).  The price was also incredibly reasonable.  I'll definitely be calling them again if I have any plumbing issues.

I have used this service b/4 was very pleased.

This time they failed me. They did the work efficiently and quickly. Although on their departure. Daniel looks back and said I could put my air conditioner back on.  I said what does the ac have to do with the plumbing.

Started calling 1 Thursday evening.
Called 2 times Friday
Called 3 times Saturday

They NEVER called me back and said I'd have to wait till Monday.

I HAVE AC TO USE NOT TO LOOK AT

Fast, pleasant, professional, reasonable. Very pleased with the service! I will be calling on Billy the Sunshine Plumber next time I have a clog.

The  company is Honest & reliable! I've allied on them several times . I've lived here for 27 years  will continue using them

Terrible. Let's start from the beginning, they sent a plumber to clear my kitchen drain and after two hours they were unable to do so. The plumber said the pipe was broken at the 90° elbow and therefore cannot help me, but charged me $229. The next day the company called and said they wanted to double check so they sent another guy out. This guy came to the conclusion the pipe was definitely broke (after about 10 minutes of work). He said he could tell right away because the auger bit came up shiny which indicates there is sand in the pipe. I remembered the guy the previous day telling me almost right away his bit was coming up shiny. At the time I didn't say anything, I just let him continue to work, because I didn't know anything about plumbing. Nonetheless he continued to work for two hours and now knowing what the second guy told me the first guy should've realized the pipe was broken very shortly after starting and not continue to work for two hours. They charged me $229. After several phone calls to the business and secretaries telling me the boss would return my phone call I have yet to hear from them.

Poor service did not feel it was important to come to my house at 9pm then stated they would be out to service first thing in the morning. I guess their day does not start until 10:30 am because that is when they finally arrived.

I would never use or recommend this plumber . I purchased a residential property with a newer water heater which had been installed by this company back in 11/20 prior to my ownership. Upon moving into the property there were constant issues with the water heater breaker tripping . After having 2 electricians look at it , they concurred it was a water heater issue . I contacted Billy's to advise of the problem and a front office worker called back the next day to advise she had been told it was a water heater element issue and to call the manufacturer. I did that and was told it was definitely coveted under their warranty and that the original installer ( Billy's) should come out to service / replace / troubleshoot  at no charge . Billy's advised me they wanted $149 plus whatever hourly or other parts charges were incurred . No customer service here whatsoever .
I've been a homeowner for 40 years and would NEVER use these guys .

Fantastic experience.  We had a leak in the pipes behind our tub wall -- pipes that were installed 70 years ago.  Not something I wanted to see when we're getting ready to sell a house.  We called Billy and they came out a couple days later to replace everything behind the wall, as well as the faucet handles and even a new shower head.  They did great work and even cleaned up afterwards.  The pricing with better than 3 other high rated (from the Nextdoor app) plumbers, so great all around.

Best family run company that I've ever dealt with in FL. These guys did exactly what they said they would and then some. Very upfront and honest about pricing too. Completed several projects for me and all went exceptionally well. Oh and patient, these guys explained the process in layman's terms and simply got it done! I think Dan or some other cool guy came back to fix a small flaw overlooked and fixed yet another thing while here. The apprentices too, they are exceptional young men that are learning such a great trade and man, all of those guys work their butts off!
This is the only plumbing co that I will ever do business with.
Thank you sincerely!

I had issues with their work and the supervisor Joey will not respond now that I explained the issue. He denies it when I asked for a refund. He told me to not text him. No one responded to my email when I asked for a written response.

We had an after hours emergency. We were lucky enough to have an experienced, courteous, and professional plumber come out. Services rendered after hours are charged a premium, but it was worth it. Our technician, JR was determined to solve our issue despite the rain he encountered while working outside at night. He got us back in business and even dealt with our landlord on the phone to explain all the work he did. Again, we were lucky to get JR, and even though we hope we don't need their services again, we will call on Billy the Sunshine Plumber again.

Absolute dishonesty. I hired this plumber to replace a toilet, flange pipe and other parts in the upstairs bathroom of my rental property. Just a few short months later major water damage started to leak down into the downstairs kitchen. When I called this plumber, they denied the damage was a result of their work. On top of all that they had the audacity to charge me for them to come out to take a look. So I called three other plumbers to come out and take a look (for free), each of the three plumbers said this damage was due to the incorrectly installed toilet and other parts. Thousands of dollars later, I had to replace all plumbing parts, walls and cabinetry.

Do not hire this plumber. Dishonest and poor workmanship.

It took him three hours to put in a drop in sink that I purchased as recommended by office. He took two personal phone calls one about financing on his car and another from his buddy about picking up a water heater on my dime at $149 hour. He also talked to my neighbor outside on my dime. He had to go to Home Depot for a hose are you serious your a plumber. He went to his truck about ten times and never wore a mask. I feel ripped off. I called the office a couple times the last time she said she would get back to me still waiting. Total rip off

Great people to do business with. They were punctual,Fast, friendly, and informative. The price was as quoted. If you need a great plumbing company these are the guys to go with.

Nothing about plumbing. One of your drivers tried to run me off the road and i almost hit another car going the opposite direction so i wouldn't crash into them trying to change in MY lane. Then they speed up and cut someone else off and ride the car in front of them as close as possible.

Dependable, quick, and great rates.... very happy with their service!   I've used Billy's for sewer and drain issues before with good results - this time I used them for a water heater issue after a problem with another plumber.   Billy's came right out, found the problem and fixed it.

Had a backed up sink and called Billy the Sunshine Plumber. Joey and Daniel were great at fixing what we needed. Two very professional, friendly guys! Thanks for getting my water flowing out of my 63 year old house, guys!!! You are the best!!!

I bought my house in June 2014 and replaced the old water heater. They did the job quickly and at a much more competitive rate than several others I contacted. Both the equipment and the installation represented excellent value! This company has been in business in St. Pete since I was a kid (now 50). Glad to recommend.

Unfortunately I have to give this group a negative review after I gave them multiple chances to redeem themselves and make things right. I will spare you all the details, but they were no-shows twice, had terrible communication, never called when they said they would, and I ended up taking off of work and wasting 2 weeks of my time trying to schedule with them. The person I spoke with was unprofessional. I told them I would not be hiring them due to their lack of customer service and inability to keep track of their schedule or communicate with their customers. Save yourself the trouble and call another plumber who is reliable and shows up when they say they are going to.

The WORST!!!!! I paid them $150+ to snake a drain at a rental of ours. Later found out they never snaked it, just poured some chemicals in. Drain still doesn't drain. I called them back and they said they would come back for 265$ to now snake it!!!!!!! WILL NEVER USE THEM AGAIN. Beware.

I will start by saying that I have used Billy the Sunshine Plumber once or twice before and was fine with their work.  However, this past Jan 9 I had an appointment with them at 3.  I had to leave work (using vacation time) to meet with them.  I waited and waited.  They were a no show. I called the next morning and asked what had happened and they said someone had cancelled my appointment.  I did not cancel my appt.  Instead of them saying we are sorry for the mix up and not sure what happened we will try and get someone out there today, they kept insisting someone cancelled the appt. and would not be able to get anyone out there today. That it when I promptly hung up on them and decided to never use them again or recommend.  Sadly, all they had to do was own up to their mistake and I would have waited a day (it wasn't an emergency situation).