American Plumbing Contractors

i called to get an estimate for installation of a 28 gallon water heater. they wanted $500 to install a $300 water heater. it takes an hour or less to install which means their rate would be $500 per hour. that insane and greedy as hell

Our kitchen ceiling was leaking.  I checked a few companies for quotes and chose American Plumbing.  The service man said he'd have to cut the ceiling to find out from where the leak was originating.  I told him all I could figure was that the upstairs toilet was directly above the leaking downstairs ceiling.  He did some checking and concluded he would still need to cut the ceiling.  He did and, after examining the plumbing in the ceiling, he could not find any leakage.  After over an hour his supervisor arrived and asked him if he checked the sealant around the toilet upstairs. He had not. The sealant was leaking!! Now, I have a hole in the kitchen ceiling which they said was my responsibility to have repaired.  I debated that with the owner who reluctantly agreed  to have it done but would not repaint the ceiling.  We were selling our property and needed the ceiling repainted to show well.  It cost us over $300 dollars extra to have the ceiling repainted and a lot of convincing that American Plumbing should be responsible for the drywall and knockout patching, all because the plumber did not check a basic leakage issue around the toilet.  Never would I recommend their incompetency.  (This happened two years ago. I'm STILL concerned for other victims who may fall prey to this kind of service from a company that has been in business for over 40 years and does not know the definition of customer service!)

I took the day off work for an appt I arranged 3 weeks prior only to have them o-show.  Told me I cancelled the appt.  to be fair, I used them years ago for my water heater and they were very fair then but won't use again if they can't be depended on.