Modern Mechanical

Had service by Modern Mechanical technician, Jaime Valenzuela, and he was knowledgable, quick and very helpful.  I recommend him.

very dishonest technician Marlon Tinta. Tried to up sell me something and refused to do the job. The company is pleasant to deal with but try to stay away from this technician.

This is a terrific business.   We had our Air Conditioning crash on a Sunday when our house was full with guests for my daughter's First Communion.   I called Modern Mechanic at 8 am, DJ was at our house by 9 am.   He did a great job diagnosing our problem, had everything he needed in his truck to fix the problem, and was out of here in an hour.   Pricing was very reasonable, even given it was an emergency service.   DJ explained everything to us in a way a dummy like me could understand, and was very non intrusive, our guests didn't even notice he was here.   Amazing experience....

We have always been very happy with Modern Mechanical.  Great service and great company.  This time was it was that Tyrone saved the day!  Thank you!

Respectful, professional, and solution focused.  Several things occurred during the project, but the team was focused on finding solutions and getting the job done.  Gladly recommend them.

The plumbers at Modern Mechanical are wonderful.  However, I lost water pressure in my kitchen sink after the water heater repair and the company is refusing to acknowledge it.  This was the faucet that was left open while the water heater filled after they cleaned out decades of calcium buildup.

Had a brand new Lennox system installed in Sep 2014. Due to the AC is totally broken, requested the team to come on Saturday and perform the installation ASAP so that the family can survive the hot weekend.

Installation service pro/cons
- Pro: Modern Mechanical is very supportive for customer and they do come in on Sat on time to perform the full perfect installation and enable the new AC system to work.
- Cons: Technicians are rushing home after installation and did not do a thorough clean up of the area, the bulk trash is cleaned up, but still leaving small pieces of nails, old metal pipe parts and other small metal debris laying around. I have to restrict any kids or roommate from going to the utilities room and spend the night cleaning them up, vacuum up all the dangerous small metal debris away.
- With the full expensive installation package price that I am paying for the, I did the get perfect installation but I expect more on the post installation clean up.

Follow up service pro/cons
- Cons: In the original contract it was stated the team is going to fix the AC system broken dampers all together during the installation process, but due to Sat installation schedule is too heavy, they promise to arrange another timing next week to finish off the repair. Which I am totally ok with this arrangement as they promised to follow up.
- However, waited full 1 week, never heard from the team and have to initiate to call them back to check on the unfinished job as agreed and stated in the contract. Still waiting for their reply.
- I hope the communication is more effective between the installation team and the service department, if you have to wait for the customer to call back and follow up on the unfinished job, that is not an A class service, as it is the customer who do the follow up now, not the service department.

Financing service pro/cons
- Cons: Already paid upfront $700 to  Modern Mechanical on the installation service, and finance the remaining balance. However, when I received the bank bill statement, they are still charging me the full amount!
- It seems like the $700 I have paid to Modern Mechanical upfront is magically disappear.
- Called the bank they said the full amount is the information that they received, I must pay the full package loan amount as stated on the bill, as this full amount is what is registered in the bank.
- The bank requested me to work with Modern Mechanical to see what is the problem and error, and how could this $700 upfront payment was not registered in the bank financing department.
- Still waiting for Modern mechanical feedback on this disappointing finance mishap.

The whole experience is not as good as I wish it to be, although the product is fantastic and i do appreciate the friendly and experienced technicians for sacrifying their Sat to help on the installation (big thank! family survive the weekend with new AC), but rushing off work without proper clean up, this aspect can be further improved. Overall I am still very happy with the technician team, they are really helpful and knowledgable, and the installation is very professional. Really disapointing part is the financing mishap, which I can not understand where my hard earn $700 upfront payment to Modern Mechanical has gone? I hope they will refund this full portion to me ASAP as the bank insist on charging me the full amount, since the bank know nothing about the upfront down payment to Modern Mechanical.

The Wong family, Fairfax.

We use them for AC and plumbing issues that we have had in our home over the years. They are always super reliable, do great work, have very friendly and knowledgeable technicians. They truly care about their customers and I highly recommend them to all! Special thanks to them for helping us with getting our recent AC issues fixed super fast so we don't have to melt in our house anymore! :)

I called Modern Mechanical based on their Yelp reviews hoping to find a long standing and trustable HVAC service provider.  At first they said they had a morning appointment but when they went to book the appointment they said it was unavailable so we decided on a 2-5pm window.  I stayed home from work in hopes of an earlier arrival but they ended up contacting me later in the afternoon to let me know that they would be late.  Ok, I get it, it was their spring season.  

Long story short, they quickly diagnosed my problem as originating from a Nest thermostat I had installed over the winter.  In what turned out to be a less than 5 minute fix they then proceeded to tell me I would be charged a $99 service call (which in my mind is fine and should be considered labor for the 1st hour) they then proceeded to charge me $169 for switching a wire on the thermostat.  I shared my concerns with the technician and he immediately pivoted into how I could pay $199 for my upstairs unit and $179 for my downstairs unit (on the spot) for an annual service contract.  If I went this route he would reduce my service call to $50 and wouldn't charge me for the $169 thermostat service.  It was clearly apparent that he was incentivized for this type of sale.  

Had his approach been different and had they only charged for the service call (again, no parts or materials were needed for this brief fix) I probably would have signed up for the service.  I then asked if I could pay for their advertised $199 voucher for the price of $159 offered on Yelp and I was told this service call couldn't be used for that because the voucher is for the Annual Service Contracts only.  Nowhere on the fine print did it say the voucher had any restrictions.  The technician called his manager, who was unaware of the voucher on Yelp, and he also said no.  I then asked for the manager to call me to discuss and I was told he would call me the following day.  Needless to say, I was never contacted.  

My neighbor saw the technicians yellow van outside of my house and asked me the following day what I thought of the service and I was quick to tell them that I was not happy.  They were shocked by my story.  I have never written a bad review on Yelp but want to make sure others are aware of these tactics in order to prevent going through what I had to.

We have worked with Modern Mechanical for all of our HVAC needs.  They are prompt and professional.  Our latest technician Roberto was on time and explained everything thoroughly, and was not in a rush to leave.  He completed everything expected, and then some.  Highly recommend the maintenance plan Modern Mechanical offers.

After living in our new home for a year and a half we now have the HVAC system completely re-done by modern mechanical including an Ultraviolet filtration system and a high-speed low-drag humidifier system.
They just finish putting in a new Lenox AC and heating system that is quiet and almost 75% more efficient than our old contractor installed system.
The system is controlled by a Wi-Fi set up with two thermostats there touchscreen and totally intuitive.
I got three bids comparing equivalent equipment from three good contractors in the area.
I settled on modern mechanical in part because the price was a little bit better and I've had excellent service from them when they installed my filtration and humidifier system.
My wife has asthma so we are very careful about the filtration and humidity and this new system takes care of all of that by maintaining humidity in the summer and in the winter at a comfortable/healthy level.  
Our representative at modern mechanical is Abel Christopher... He's the one that we worked with to set up the deal and that he is very professional and responsive to questions.

Jaime Valenzuela was on time, fixed our AC and explained things and was not pushy. I would request him again!

Bought a new HVAC unit two years ago from One Hour Heating & AC and have had to have 9 service visits in that time. No one was able to fix it and we went through many days of either sweltering heat or frigid cold in our home due to the heating/cooling simply not working. However, one of their service tech's - Adam K - might have saved their reputation and the ONLY reason I'm giving a 3-star rating.

He came out and diagnosed the issue as a faulty compressor and spent the better part of a day this Memorial Day weekend replacing our outside unit in the heat. He was courteous and explained everything that was going on and (hopefully) fixed our issues for good.

Modern Mechanical/One Hour Heating & AC needs to give Adam a raise because he saved your reputation with this customer!

I had an AC tune up scheduled and my technician Adam showed me that our coil is leaking/about to die, and explained a multitude of other things about my system. He was able to have George come out the same day and give me estimates for a new HVAC system.

I hired Modern Mechanical for two things. First was a new sump pump and back up sump pump install. The price was only slight higher than competitors  so that was fine. Unfortunately I had to baby sit the tech because he struggled with installation and I had to research and show him the proper way to install what i needed. Today (7/18/2016) I had an appoint with a tech to do a routine check of my attic HVAC unit. The tech was very young (20 to 24) but seemed to know what he was talking about. I think he did a decent job inspecting and providing information about the system. His finding were that the system (installed in 2004) was not operating at peak levels because of a 11 degree split. He check the AC coils in the interior unit. Seemed clean and no visible leaks. He also let me see this for myself. Blower fan, which I did not get to see, was supposedly rotating at a normal rate and was pretty clean. Filter were new and I change them every 3 months. He checked the outside condenser and found it clean with some fins bent but didn't seem overly concerned with that. When he checked the charge for the refrigerant is when things went downhill. He claimed the system was low and called his supervisor with his findings and when he finished the call he told me the system was low by 2 pounds and explained how that could have happened, loose caps and checking the system every season will possibly release a little here and there over the course of 12 years. Okay, sure anything is possible. I ask him if his findings suggest a possible leak. He shakes his head and says not likely. But then he goes on to try and up-sell me on some Super seal that goes into the coil and plugs any small leaks for the ridiculous sum of $218. I say NO THANKS! Now for the best part. Since my system is an older system it works on R22 refrigerant which is no longer used on new systems and is more expensive. I know this, I dealt with this before, but I was not ready for his companies ridiculous price. Modern Mechanical charged me $421 for 2 pounds of refrigerant. That's $210.50 per pound and is an absolute ripoff! I knew it was high but I also knew I was already paying for the check-up ($139.00) normally 218.00 according to the invoice. And If I called someone else out I would be paying again for the visit plus the refrigerant charge. So I let him go ahead and do it even though I was seriously annoyed. I called around anyway and found that M.E.Flow charges $140 per pound, K.D Mechanical was $95.00 per pound and Climate heating and Cooling was $117.00 per pound. When I called Moderns office up to complain about the charge and let them know what the competitors charge, they said that my charge was the rate for a first time customer and first time charging the system with 2 pounds. And if I wanted a 20% discount I had to sign up for their yearly contract. WOW! What a way to win over new business! I don't know if it is of any coincidence but Modern mechanical just merged with One hour heating and cooling and when I last dealt with One hour Heating and cooling it was in central VA and they ripped me off by charging me almost $400.00 to install a new run capacitor for the outdoor condenser. The part costs $12.00 and the install is about 5 minutes tops. That time I only gave in because my wife was 8 months pregnant and it was going to be a hot week and I could not acquire the part fast enough. A total of $556.00 for a routine inspection and 2 pounds of refrigerant, sounds like a fair deal to you? So you are warned! I am taking my business elsewhere and would suggest others do also.

Shawn asked me to contact his plumbing manager to discuss my issue as they have a Satisfaction Guarantee. The problem has been resolved.

Stay away.  If I could give no stars, I would.  sloppy work, nothing is really guaranteed because it's up to you to prove to the technician that the current problem was due to their previous work .  additionally the fee for them to come out does not go into the cost of the repair...so on top of paying $99 you have to pay whatever exorbitant fee necessary to fix the issue.

Had an appointment today after calling and telling their scheduler both our a/c units are out for my family of 5. After receiving a voicemail stating they will be 3 hours late from our initial 10-1pm apt, no one showed up after our now 5 hour wait. I called the main number and they can't get a hold of anyone since the office is closed. I only got a call back after contacting a friend who knows the owner. While someone did end up showing up by 6:30 (with no apologies for the delay), operating your appointments this way is not a great way to do business. Thank god our apt was on a weekend or this would have taken an entire business day. We used the company for a short term fix as we decide our final solution for our ac issue. This initial experience definitely makes me hesitate using them for our final replacement company.

I have had Modern Mechanical/One-hour heatings as my go-to for a decade.  They have been reliable and have worked hard to keep me happy as a customer.  The monthly service plan option is affordable and has kept us running both summer and winter.

Our 14 yo Goodman AC unit went out so our 2-10 home warrantee company called these guys instead of our usual company.  Always got the feeling that I was being upsold with the old company and this is a pretty unregulated industry so it keeps me on my toes.  Even with the coverage, it was going to cost $650 to replace the coil etc and there was no guarantee that something else wouldn't go out (compressor) in the middle of August so we set up a sales appt.  The rep (Jeremiah) was very nice and not pushy and we went with a middle of the road Lennox (17 SEER).  They were able to get me in 48 h later just as the heat wave was about to strike.  I was going to take 2 more bids before deciding but I was actually having a tough time finding three companies that had a decent BBB/yelp rating.

Brett and Paul showed up when they said at 9AM.  Very professional and represented the company well.  The 17 SEER has a pretty big outdoor unit and it didn't quite fit through our gate so their tech, Joe (?) and I took apart a segment of the fence, they moved it in and then we put the fence back together.  Went pretty snappy actually.  They didn't leave a mess and had me briefed on the system (which has an ipad type interface on the wall and alerts them via wifi when something is amiss) and were out the door by 3PM.  If the repair crews are this good, I'll be using them for years to come.

I'm updating this because I called the company to follow up on their response to my post. I explained my frustration at not being called back when I initially said the problem wasn't fixed and asked them to return leaving me to find a different company.

I was impressed at how open they are to discussing the problem and their promise to make us whole. In the end, they seem committed to making problems right when they do occur and I appreciate their honest effort to do so. If we were remaining in the area we would use them again - I'd rather deal with a company that makes an occasional mistake and fixes it than with a company that I can't trust or communicate with.

Shawn - we desperately need your personal intervention and direction to resolve outstanding building permit issues from Modern Mechanical's installation of a gas furnace and solar panels at our home over a year ago.  I've been trying to get this addressed since last May 2018 - and flagged it as a urgent in February 2019 as we were preparing to market our home.  I'm assured by your team that you are personally aware of this issue and are seeking to have this resolved, but I'm concerned that as this now drags out over a year, and we have under a week until closing on our home, it's now critical.  Sherry and Abel both have my contact information.  I've left a message for you at your office.  We've used Modern Mech since early 2013, when your team did a great job replacing a broken item under a home warranty, and I've used you exclusively since then.  I hope to hear from you soon.

Our air conditioner died on Monday and, since we have a home warranty, we decided that we needed something done as soon as possible. We called our home warranty office and they said that this place would give us a call the next day.

The next morning, a woman called and told us that someone would be over between 12 and 2 on Wednesday. Wonderful!! At this point, we were losing sleep because it was so hot.

On Wednesday, my boyfriend had to take a day off of work so he could be home for the mechanic to arrive. Unfortunately, 2 came and went and, after contacting the person coming out to do the work, some sort of mix-up took place. However, Shawn, our mechanic, was very apologetic and told us that he could still come on Wednesday but he'd have to come at 5 which worked for us so, no biggie.

He came out, did his thing, and fixed our AC!! He was a really nice, polite, personable guy and I was pleased to have had such a pleasurable experience with someone that I really had no say-so about using. I will definitely use his services in the future!

I had been using MM for some time to keep our 13 year old Trane system working.  The most recent issue before this last event were bad breakers in the air handler that shorted out the system, which MM did, I think, go the extra mile in working to fix.  It was with this positive experience in mind that I called MM to investigate why the heat pump in our house suddenly stopped working...the breaker for the heat pump kept tripping off.

MM scheduled the call for the following day, which was understandable...summer was starting and everyone is busy.  When the tech arrived, he was friendly as expected.  He seemed a little lost in diagnosing the problem though.  He fiddled with some wires, did a few things, then reset the breakers.  I'm not sure what he did, but when he did it an arc of electricity went from the compressor and ruptured the cooling line.  If you felt a little hot about a month ago, that was probably us and the expulsion of our coolant into the local atmosphere.  Anyway, the tech stood there and stared at the compressor for a good 10-15 minutes.  He then told me well, the compressor is shot.  OK, thanks.  It will need to be replaced, and we'll also have to repair the line and recharge the system.  OK, got that.  Now some background...we had replaced the compressor two or so years ago.  I asked how much it would be and he said probably about as much as it cost last time.  Well, I guess that's helpful, sort of.  

He went to his truck to call home base and suss out an estimate, which ended up being such that a new system suddenly became economically reasonable.  The tech then left, and I was left with this thought - my system was actually worse off than before the tech did anything with it.  So that was the frame of mind I was in when I started calling around for estimates for a new system.

I did call MM for an estimate and a salesman came out.  Now, again, keep in mind that I know the HVAC life - my dad lived it, after all.  The salesman, and he was a salesman, came to the house in his BMW M and dressed with the stylish clothes and italian shoes.  I'm left thinking oh, boy, what's this going to cost?  He took some notes on the air handler, did not ask to look at the outside unit (guess he didn't want to get his shoes dirty) and instead asked me questions about tonnage and such.  I will put this next part in caps: HE DID NOT PERFORM A HEAT LOSS/HEAT GAIN SURVEY.  In other words, his assumption was that the existing unit was sized correctly, which is frankly one hell of an assumption.

He then started in with options.  I will congratulate him on knowing the product, I will criticize him for his bearing.  For instance, I told him I'm very happy with our Nest, we like it and it does exactly what we want.  He said the Nest is obsolete and akin to a Blackberry phone.  Well, where I come from, insulting a customer's preferences is probably not a good way to engender goodwill.  He also heaped scorn on other makers, comparing his Lennox to a BMW with Trane and other makers being less-desirable marques.  He did spec out a system, and I will be fair to MM that it was a competitive quote.

When we compiled all of the quotes we had received we found that we had two front runners.  I am not joking when I say we figured the quotes were such: MM's quote was for very good equipment but a slimy and aggressive salesman, whereas the other quote was for less-known equipment but the owner came out personally and, yes, did a heat loss/heat gain survey to be sure the proposal was speced out properly.  The issue facing us was if we wanted to deal with MM for the next ten years or not.  Based on the salesman's attitude toward us, this was no small decision...I don't like to reward shabby treatment.

The other firm called back to offer a price incentive for us, and when we looked at specs we were actually leaning toward MM if they could work a little on price.  I emailed the salesman and he wanted to know the details of the other quote.  I sent it to him and he emailed back starting to badmouth the equipment.  Again, bad juju.  I had to say that I was satisfied with the equipment speced and could anything be done about the price?  They did come down on the price, but then it dawned on us that though the prices were about the same, the competitor's system had a better heat pump (two stage instead of one).  The MM guy recognized this in a voice mail to me where, in a fit of pique, he said the other gear was cheaper, and there's a reason for that...it's buying a Ford instead of a BMW.  Well, my Ford Cobra ran much more dependably than my finicky BMW 330i, so I guess I'll take the Ford.  Thanks, pal.

The takeaway here is that for bread and butter maintenance, MM is...OK.  For service, they are hit or miss.  For sales, well, unless you like being insulted by an arrogant and aggressive salesman, go somewhere else.

Just had Modern Mechanical (Ashburn VA) fix our furnace and hot water heater problems. The technician, Andrew Gervais, was very professional in completing this work. More importantly he very patiently took the  time to clearly describe the work he was doing and how our systems were operating. He answered all of our questions and we felt very confident that we were getting excellent service. We will personally request him to do our semi annual servicing in the future. We have used Modern Mechanical for the past 4 years to service our heating/cooling systems and have been very satisfied with the technical staff and their work. We highly recommend this company and staff for AC/Heating needs. Paul N, Alexandria VA.

Very reliable and reasonably priced, and very legit.  We switched to MM after a few trials of other servicers.

Good, local company that I rely on to service my HVAC.  I have an annual Direct Energy service plan with them.  They have competent service technicians that are always professional and courteous.  Our upstairs HVAC stopped working a few days ago so I made a service call.  One star was deducted because they did not have a service rep available to come out the day I contacted them or the following day.  But I was the first service call scheduled for the 3rd day.  Jamie V. came out today for the service call and resolved our problem without any issues.  He was very polite and provided additional advice on how resolve the problem if it happens again.  I would recommend Jamie V. for any HVAC service work.

I discovered water on our basement floor in the storage room. Kenny arrived and was able to quickly assess the issue was a clogged pipe on our AC unit. He removed the pipe and cleared it. He was on time and extremely professional. I would definitely recommend him and Modern Mechanical

Called these guys at 8:15 am this morning and they had Marcus at my house by 10:30am.    He was polite, friendly and was quick to determine what was wrong with our disposal.   When it was determined that we needed a new one, he reviewed all of the options for me.   After we made our decision, he quickly got the requisite part and came back to install it that same day!   Super efficient and double checked everything to make sure it was working.  They did an awesome job for a fair price!

Modern Mechanical replaced our 20+ year old HVAC system and hot water heater. The job was not an easy one given the complications of getting the condensate lines from the furnace to the outside compressor, but Modern Mechanical stayed late each day during the installation to make sure it was done right.

They were very honest about recommending the right system for the house and balancing upfront cost with energy savings, maintenance,reliability, etc. In the end we went with a Lennox XP25 with a dual fuel SLP98V furnace. We've had the system for 4 months now and it is running beautifully, with significant energy savings.

We were really impressed with Modern Mechanical from the initial visit and quoting process all the way through the end of the installation. We would definitely use them again and would highly recommend.

If you are looking for an HVAC company who provides outstanding customer service, high quality installation and the right price for the job then look no further than Modern Mechanical!

Luis came to my home to provide me with a quote for a new HVAC system. He arrived right at the time he said he would, was extremely knowledgeable about the equipment and was very professional. The quote was appropriately priced versus the competition and he was straight forward with what we would receive. He answered my calls and worked with me every step of the way.

On install day, Erwin and Paul came to our house and I could not have asked for a better team to install the new system. They showed up on time, were very courteous, professional and did everything I asked without hesitation. Their workmanship is without a doubt the best out there. Without Luis, Erwin and Paul we would still be stuck with the old garbage HVAC system we had. My family is extremely grateful for the outstanding job Modern Mechanical performed.

I initially had a less than desirable experience with Modern Mechanical.  I am very pleased to report that my problem got escalated to the Service Manager who took personal responsibility to try to ensure that my situation got fixed and that it was done in a fair, timely and competent matter.  That is what I call GREAT CUSTOMER SERVICE!

Mistakes happen, but how the mistakes are addressed is probably more important that the initial mistake.  

My air conditioning seems to be working well and I am hopeful that my HVAC problems have been solved!

Kenny, is a true professional.  We are looking to replace our sink and Kenny took his time and provided us with all the details needed to complete the task.  Our counter is a single piece of granite and to replace the sink we will need a granite company to provide their expertise. This was something we didn't consider but Kenny was quick to explain why we needed the third party. Kenny's honesty and professional mannerism is a breath of fresh air!!!

I have been a modern mechanical customer since 2012 which is why I gave 2 stars and not 1. When the service was Modern Mechanical the service was great, but since the change the service is hit or miss. The last service I had has stuck in mind since April/May. The technician was rude and seemed angry. Even my girlfriend noticed his poor demeanor. He rang my doorbell and instantly within 10 seconds started banging on the door.  I know the air handler is old and it may have issues, but I am willing to forgo a replacement until necessary. Being the owner of the property that is my right. The tech was reading down the list of recommendations and I told him I understood, but tried to scare me into some of the services.  

I then asked about the condensate drain. When I made my appointment, I mentioned this and assumed the tech would have the Gallo Drain Gun tool. He said he did not have one, but if he did it wouldn't fit anyways. That's odd since in my community it is mandatory to have the drain cleared yearly and every technician that has performed the service has done so since 2012. The tech was just irritated throughout the whole inspection.

When he went outside to inspect the outside unit he had multiple tools and a bag to carry, so I offered to carry something and he seem offended by this. I heard him say under his breath I can carry my own tools... Once he was done inspecting the outside unit, he mentioned the charge was low. I told him I have a home warranty and I'll need to go through them for the recharge. Again, he wasn't happy and aggressive said something along the lines well if it's not cooling in the summer don't call because I wouldn't want another tech from One Hour to waste their time when he could do it now...

I should have asked him to leave earlier, but I needed the service done to be compliant with my community bylaws. I cannot stress enough how almost afraid I was to keep this technician in my home since his irritation seemed to get worse as the appointment went on. My girlfriend and infant daughter were in the home so there was heightened anxiety. I don't know this guy personally and so I am technically letting a stranger in my home to perform a service and who knows what is setting him off but it could end up a lot worse.

After this I won't be renewing my service contract with this company.

Modern Mechanical (One Hour Heating and Air Conditioning) was recommended to me by two different friends for a new AC unit and I am so pleased I took their advice. Bill beat other quotes, answered all of my specific questions, and set up the replacement on the timeline I needed. The company sent out two fabulous install techs, Able and Matt, who arrived on time and were very neat, efficient and kind. Before leaving Able explained the entire new system to me in detail with helpful upkeep instructions and let me take a video of the system walk through for my spouse and our future renters. Matt spent time with me discussing the option of a new thermostat and helped us make an informed decision. I have experienced great customer service with this company from start to finish and would highly recommend their work!

Our A/C went out last night and today is supposed to be 91 degrees. I called Modern Mechanical at 8:30 this morning and they texted me that a tech was on his way within 90 minutes (with a pic of him for security)! He was polite, assessed the issue right away and got right to work.

Scott & Bobby were very professional, friendly, and very competent. They came to my house to repair my whole house humidifier and with 35 minutes they had replaced my humidifier's relay switch and filter pad and even cleaned it. They thoroughly explained how the system works and what they were doing. They even save me money by offering their parts at a discounted rate. I would recommend Scott & Bobby to anyone.

I had a hot water heater go out in my home, and needed help fast. A friend recommended Modern Mechanical, so I called the same day. They immediately took information about my current water heater to research where I stood, and set up an appointment for Abel to come out first thing Monday morning and check out my water heater in person. On-site Abel offered recommendations for both a gas and an electric option, and got me a proposal with cost for each later that afternoon. Once confirmed, I got a notice with a photo of my technician before the service day. The work was done quickly and efficiently and my service technician was incredibly conscientious about letting me know what was happening and also was so careful to keep my floors clean! Great service and great people that I fully recommend!

We have using Modern Mechanical for over 2 years now and they always show up when they say and they send a picture of the Service Person and they are awesome at doing maintenance on our systems so we can depend on air and heat when we need   They installed a new system a year ago and no problems

Do not pay for a service contract with these guys.  I had them install two heat pumps in my home.  Good price. Smooth installation.  I just had them come by for my first service call when the larger unit stopped cooling.  The tech correctly diagnosed the problem as a faulty wet switch flood detector which he replaced.  I was charged $289 for that part, which was not covered by my service contract.  I checked with the Home Depot website today to see what it would cost to buy online.  The price quoted for an identical part was $48.02.

Good service with most of the technicians.  Techs always call ahead and in the times they've been out to our house, they've been on time.  Skilled and reasonably priced.

Overall, I've had good experiences with Modern Mechanical. I became a customer during an emergency outage and the price to support us was astronomical. That said, they were able to fix the issue. Aside from 1 so-so representative, I'd recommend everyone we've seen. All of the plumbers have been fantastic. Highly recommend Michael, who knew exactly what was broken, explained the issues, pricing, and fix - will request him again. I recommend Modern Mechanical for both HVAC and Plumbing services.

2 zone home. Upstairs a/c failed last year. Under their One Hour Heating & Air Conditioning brand, we bought a replacement a/c and furnace with 10yr warranty on parts & compressor, 20 yr warranty on the heat exchanger and 1 yr warranty on labor. Recently have been experiencing increasing humidity upstairs. Diagnostic uncovered low coolant, but not drastically low. Shouldn't have happened over the year, so it was an issue at time of installation that we didn't catch until this week.
The reason for the 5 star review was the Modern Mechanical service tech, Marlon. He was extremely thorough and resolved the issue without add'l cost. He's as good as it gets.

Called during the Blizzard of 16' and got an appointment the very next day for clogged kitchen sink.  The Tech showed up on time (in the window provided) with the right equipment and was courteous, knowledgeable, fast and friendly.  I had a discrepancy in the total amount due and MGMT took care of it right away and with professionalism.  Would use again.

They are now known as One Hour Heating. George came out to repair my broken a/c. He tells me the voltage absorption system blew out. He quotes $420 plus $59 for the service call. I assume the voltage absorption system is an expensive part so I agree. He finishes the work in roughly 20 minutes. While doing my own research I learn this is also called a capacitor (thank you Mr. Google), and they run about $15-$20 dollars. I called the office to find out the parts versus labor breakdown b/c I just realized I was charged over $400 for 20 minutes of labor. The lady tells me I was charged the old price and then she reduced it by $200, the new price. I don't trust these guys.

After our Vivint thermostat died two years ago, our heat pump would run at non-stop full-blast heat unless we threw the circuit breaker. (By the way, I don't recommend Vivint, and we're replacing the system next month.) Unfortunately, our house has odd wiring (courtesy of the previous owner who fancied himself a DIYer but too cheap to be effective) which made installing our new WiFi-controlled thermostat on our own tricky at best. Likewise, most HVAC companies in our area (or which service our area) seem to be consistently rated with one star. Modern Mechanical is based out of the area I work in, but luckily our city is just within their service range.

Since the technology is fairly new and Zen's mobile website admittedly leaves a lot to be desired, (installation and setup requires going through their website) I can't fault the tech for the struggle with installation. First it was only putting out cool air, then he switched the wires but Zen's mobile website wouldn't let him select the correct wire configuration. It was only when he used his tablet and accessed their regular site that it finally acknowledged the wire configuration and sent the correct code to program the unit. What I especially found favourable was that the tech explained everything to me so that I now know which wires are supposed to do what. (The one throwing us off turned out to be a redundant wire.)

Installation ended up at $150, which seems a little hefty for a regular installation. But considering it took 2 hours to get through the problems, it seems reasonable given the time an effort involved, not to mention explanations about what was going on. We'll probably be giving them another call for the necessary tune-up in the following months.

The Tech that came out (Marlon) lied to us. He tried to do a hard sell on replacing our  three AC units by stating that the refrigerant R22 was being discontinued and will not be available after 2020. I found out that this is not true, that the R22 refrigerant will be available until 2028. He also said that he could not recharge the unit because the coil needed to be cleaned. So for a charge of $199.00 he would clean the coil. He than told us that my Warranty only covers $10.00 per lb and the cost was $32.00 per lb so we would have to make up the difference. I had called in to have two units looked at he would only look at one even though his instructions said I had a concern about the main level AC. He said I would have to put in a second claim and pay another deductible of $125.00 for him to look at it.
So if he lied about the refrigerant what else did he lie about?
They also have an Electrical Division called Sparky. I had set up an appointment for them to come out to do some electrical work in my Home Office for the following week. I CANCELLED THIS APPOINTMENT.
If you need Service from Modern Mechanical, Run do not walk away.
After my experience with Heating and Air division I cancelled that appointment I will go with someone else.
There is absolutely NO Service in their Customer Service especially if you can not trust them to tell you the truth

My A/C units failed recently and I was in the process of getting quotes from the usual DC area HVAC companies until a friend put me in touch with Shawn Mitchell at Modern Mechanical. He talked me through their products and was upfront and clear about the pricing. I was able to get two top-of-the-line Lennox units that qualify for the government's energy efficient appliance rebate.

Now I've dealt with a number of companies that have been in the business longer than Modern Mechanical, but none of them have matched the honesty and transparency. I wasn't pushed into buying the most expensive units or service plans. Shawn listened to what I wanted and served me according to those needs (which the other guys have forgotten how to do).

I am a property manager and use old republic warranties for many of the residential homes I manage.  When a furnace or central air needs a replacement, it's not unusual for the process to take 3 weeks. First diagnosis, then parts need to be determined and handed off to the warranty company, then the warranty company buys and ships to the hvac contractor,  and once they arrive then the hvac contractor has to schedule the install.

I am happy to report Modern Mechanical cut thru the red tape and got the job done!  They have the know-how to fix a system and they answer the phone when you call and give you an update. Yes, I had to escalate the situation to a higher level of management, but they did the job as expected in the final analysis and that is rare for a company to step up and do the right thing.  

Good luck

Jamie came out for our annual service and did a great job. He was prompt, very polite, completed his work quickly and unobtrusively and left our system well prepared for the next season. Thanks!

Really disapointed with this company and will not use them again for any of their services - plumbing especially.

Bear in mind I'm giving them this rating AFTER reaching out to them at least THREE times so I don't give poor ratings for the heck of it - I'm giving it on the basis of what I thought was very poor work, and even worse customer service. Very 'loose' sense of ethics overall. In brief, after they started the job and left a massive hole in my wall I had to get two other FULLY qualified contractors to visit my property to finish the work. The quotes they gave me confirmed Modern Mechanical was ripping me off. When I challenged M.M on this there was NOT even the slightest effort to correct the work or apologize (which is essentially why I decided to write this review.) The only excuse they gave was that their worker was very experienced. Complete rubish.   Many other workers are also experienced and they don't use this as an excuse to rip people off. They told me some complete nonsense about having to 'flush the entire plumbing system'. At that point I knew their worker was full of it.

If you have to use them make SURE you get ANOTHER quote from at least one other company.  M.M's quote was a wopping  4x a comparable plumber's work - that's right - 4x. To add insult to injury once he started the job - cutting a hole in my wall - he said it would take him another week to finish it!!!   I then called in the other workers and found out what nonsense M.M was telling me. The new workers I called in did the job in about 3 hours total.

By the way - MM - if you ever read reviews - maybe you should just apologize when you're caught out and fix poor workmenship while you're at it?

Fantastic experience, their tech Zach was extremely knowledgeable and professional.  I highly recommend.

To follow up, after Modern Mechanical could not get the job done in a timely manner, My home warranty company assigned me to another company. This company was able to complete the job in less than 24 hours. I was told by Modern Mechanical that the hold up was my home warranty company...apparently not.

My water heater died on the evening of Monday Dec 15.  My warranty company called one place - they couldn't even come out for a diagnosis until that Friday!!  Modern Mech was next on the list.  Leo came out Tuesday afternoon - and called first so I could remain at work for most of the day - and diagnosed the problem.  A computer sensor.  He called a couple of places to order it, got it FedEx'd on Wednesday (I gladly paid the $100 shipping fee) and installed it on Thursday afternoon.

He was professional, friendly, and explained my odd system to me.  I live in a condo so my gas heat & hot water are connected.  No hot water equals no heat!  And now I know why.

Taylor (office assistant) was also helpful in relaying all the delivery information and re-scheduling, etc. ...   I would definitely use them again!!

Fantastic service!!! Our water heater broke down and they immediately came out and fixed it. Great service from a knowledgeable and friendly technician. He explained things so that I could understand them. Highly recommend!

Revising my post given the exceptional customer service I have received today (1/30).  The technician came out and spent almost five hours trying to fix my ongoing heat problem.  Essentially something was now shorting the relays and it took a while to figure out what it was.  
During that time the owner of the company called me to apologize and took full ownership over the amount of time it was taking to fix.  He offered me a significant amount of free additional service to make it right, which was much more than I expected or asked for.  
I had to leave during the afternoon and because the heat wasn't completely fixed, they offered to come back after hours to finish the job.  So now at 9:30pm my heat is completely fixed and Modern Mechanical has earned my respect.  
I should also say that throughout the process the technicians they sent were polite, articulate and great to work with.  I commend Angel, Ed and Dan for the high caliber of customer service and professionalism they each exhibited during the whole process.

1/3/14 Polar vortex.  Heat breaks.  Modern Mechanical comes to check it out.  My relay is broken and I need a new heat pump.  They fix the relay, so the heat works above 31 degrees and order a pump.  They tell me that if the temperature drops below that again the heat won't warm well without the pump.  No prob, the weather is looking up and the pump should arrive in a week or two.
...Two weeks pass....  
Temperature drops below 31 and the heat breaks again. After much stress with an inept answering service, an appointment is scheduled.
1/22/14 Modern Mechanical comes back, says they still don't have the heat pump and, something they didn't tell me the first time, without the pump the relay is so strained that it breaks again.  Super.  They tell me they will rush a replacement and have it by 1/24/14 (per Dan according to the work order) and leave with the heat still thoroughly broken.
...1/24 comes and goes....
I call on 1/27, manager who knows about parts is in a meeting and will call me back when he is free.
....1/27 passes with no call....
I call on 1/28, and am told the part should arrive today and they will fix it on Thursday  (1/30)

Meanwhile, the temperature outside is 13.

I will continue to update this post and revise the star rating accordingly.

Modern Mechanical and Gary were great! The appointment process was easy and the reminders via text and email were very helpful. Once Gary came to the house, he immediately began assessing the problem. He was exceptionally respectful when he needed to enter the home, covering his shoes with booties. Once he completed his repairs, he took the time to walk me through the house and give me important pointers to help keep a comfortable temperature in our home throughout the year while saving on our energy costs. I now have Gary's business card handy and know who I will be calling and referring in the future. Thanks, Gary and Modern Mechanical!

It is not often you receive tremendous customer service anymore.  Modern Mechanical delivers on customer service in spades.  Their equipment is first rate, prices are extremely competitive and their service is top notch.  No reason to look elsewhere.

Zach A. is an honest, professional,  thorough, and knowledgeable technician.  As an example, I asked if I can refer him to friends and family because of his excellent service.  His response was I can not take company's customer.  He stated that you are the company's customer therefore your friends or family are theirs too.  Zach is truly an honest man with exceptional work ethic.  He discovered the filter was installed incorrectly by Modern Mechanical and showed us how the unit supposed to be.  

We almost gave up on Modern Mechanical after they changed the name of the company, especially with the last service in 2017. The service level went down significantly.   The technician wanted to charge over $500 to replace the filter.  If it wasn't Zach we would not know that it was installed incorrectly.  

Thank you Zach for your excellent service.  We need more people like you at this company:-)

Prior to putting in a new system in my condo, I'd had good luck with MM.  A couple of the guys who'd serviced my old equipment (twice a year) were really good and I was pleased.  Last winter I was told I needed a new unit.  After the shock of discovering my old system was failing (it was 10 years old), I was told how much my new machine would be ($5,400).  My neighbor ironically needed a new system - the price she paid was substantially lower than what MM quoted me, but I thought I was getting great, professional service, so I opted to have the new equipment installed.  The guys who placed the unit were nice guys but they couldn't wait to go to lunch that day.  On the way out, one of them handed me a 'how to program your unit' card and in as much as I was surprised about that, it wasn't nearly as bad as when I looked at the outcome.  Honestly, it looked like they'd popped in a somewhat new piece of equipment but all the foil stuff that surrounds it and padding, was coming apart and just looked terrible.  Joey fixed it for me several days later but I was horrified initially.  I took photo's.  But that's not it......I chose to sell my place this Spring.  Couldn't believe it when the home inspection report said my HVAC needed service!  That was one of my big selling points and it needed looking at?  I was on holiday when the engineer came by to fix it.  When I came back, we'd had a warm spell so I didn't notice he hadn't plugged the HVAC unit back in!  How would I know you can actually unplug a unit?  It turned cold and I was constantly trying to turn on the system.  I called MM and they came out and told me right then and there that the equipment hadn't been turned on.  Oh and I forgot to mention that the person who came by that day, in as much as he was polite, sat in his van on a phone call for 20 mins before he came up to my condo.  I'd had enough.  I was promised free service for one year but I think I'm better off going back to M E Flow.  Not to be negative, and I do think I had a bout of bad luck, but service was sub par and I won't recommend. Sorry.

I fully recommend this company. They installed a 95% efficiency Lennox system with Heat pump for my 2200 SQ/FT home in 2013.

Unparalleled customer service and commitment. One year after the installation, they went completely out of their way to help me out. My system wasn't operating like a 95% efficiency. After deep diving into the installation, there were some oversights that immediately fixed the problems and honored their labor warranty.

They really deserve the high marks for honoring their commitment and taking ownership for customer service and fixing things that have not gone according to plan. After multiple visits I can finally enjoy the full benefit of my system.

The installation manager Able is great to work with, cares about what's going and makes the difference.

I had my HVAC serviced by Jaime. He was on time and very professional. He explained everything clearly and fixed my older system quickly.

I needed to update this to reflect the wonderful front office person that I speak with on the phone, Caitlin (she is a delight) who when she discovered what had happened with our install and lack of support received from our initial conversation went to work at resolving what had happened. Our ceiling is fixed. Humidifier is running like a champ, and hopefully we will never have a need for the sump pump.
We truly adore George our regular HVAC tech. He is knowledgable and takes the time to educate us on our system so we know what is working, what is aging, and how long something has left.
You never have to worry about WHO is coming into your house. Since Modern Mechanical is backed by One Hour each tech is drug tested & background checked. In this day and age knowing that HVAC and plumbing is the top trade taught in prisons I am glad to know who is coming into my house and that Modern Mechanical is helping to ensure I do not have to worry who is coming through my door.
Thank you Caitlin & George for always being so upbeat and friendly!

Not only did they replace our hot water heater during a storm, they even helped us set our insurance claim to get the floor damage covered for third-party work.  Way above and beyond the call!  We will use them to replace our HVAC system as soon as we can afford one.

Kenny B. came out for our annual plumbing service and I could not be more pleased. He was courteous, professional, and extremely knowledgable which gave me complete confidence in his service. He went above and beyond to explain everything he was doing, his recommendations, and was very honest. I would recommend him to anyone!

Modern mechanical is simply the best! You know the old saying pick two: service, quality or price? Well, with these guys and you can have all three, seriously.

I recently had an issue with my toilet in my condo, leaking so much water that it leaked into the condo below, damaging their ceiling.  Modern Mechanical sent a plumber immediately, which made me very happy (as I wasn't a previous customer).  The plumber, Leo was very professional, and honest . . . explaining to me exactly what he thought the cause could be and what he'd have to do to stop the leaking.  Turns out that it was not very serious, and was a somewhat easy and inexpensive fix.  I feel that Leo was very honest. and would gladly due business with Modern Mechanical again based on my interactions with Leo.  You all have a great employee with Leo.  I also appreciated that they could call me ahead to meet them there so I did not have to miss a 4 hour window from work.

This company will not take responsibility for their own actions.

Our hot water heater sprung a leak and needed to be replaced, so the home warranty company sent Modern Mechanical out to replace it. They replaced it, but in the process ripped out two door frames and left without fixing them, then we complained and they apologized and said the workers shouldn't have left without fixing what they did and sent someone out two weeks later to fix the door frames, and the guy they sent just tried to push the old frames back into place, despite the fact that the old frames were clearly and obviously damaged/broken when they were first removed, big splinters of wood missing etc... And then the guy told us he's not a carpenter and doesn't know how to do trim and that he did his best... It looks terrible and isn't even put back together properly, huge gaps between the frame and wall, and parts the frame aren't even nailed flush to the wall, a child could pull them off with their bare hands, pieces of the frame are splintered off so bare wood is showing, the door doesn't even close properly...... So we complained again and they totally changed their tune and told us they were not responsible for the door frames they destroyed with their own bare hands!
There was no water damage, in fact the only damage at all resulting from this whole water heater incident are the door frames that modern mechanical's workers tore off themselves.

How is it possible that they think they are not responsible for the damage that they themselves caused with their own hands?

They even had the nerve to recommend a carpenter to fix the problem on our dime.

Do not use Modern Mechanical, there is no ownership of the job, no attention to detail, and no attempt to take responsibility for their own actions.

Excellent service and very responsive. They actually show up on time and provide follow to make we were satisfied with the work completed.

Please see my review for One Hour, which is now the same company. I do not like paying money that I do not have, but I do believe in paying for value provided; and that's with these people do: they provide valuable service. They are honest, they are superb workers, they are loyal, they are family people (when Adam revealed how deeply he loves his wife and two children, I admit: I melted), and they are friends now. I hope I get her name right, but I think it is Alex who answers the phone and deals with my silly ire and irrational blithering, and I truly appreciate her, and her patience, her kindness, and her professionalism.

I just had the best service maintenance ever with Darren B.  He was extremely thorough unlike I've ever had with past services.  He explained everything he recommended without pushing a sale.  I truly appreciate his good service.  It is nice to feel a company employee has taken good care of you when you have a maintenance plan.  My hope is that he will be the next service tech for my Spring maintenance.  He even put up with my ill mannered dog who barked the entire time.  This is my first time ever giving any review so I hope Modern Mechanical shares my praises with their employee.  He deserves the recognition.

Modern mechanical have responded to a blocked sewer pipe and to a leaking hot water tank.  They were sent by our home warranty company which is not always known for choosing the best people.  In both instances I could not have been more happy; their workers were experienced, communicated well, and discussed the actions they were taking.  The quality of the plumbing installation work they did was excellent, neat and well executed.  When they installed the heating tank they made up for numerous mistakes made by the previous company which had taken shortcuts and produced generally shoddy work.

I recommend them highly for plumbing.

On another occasion they responded to HVAC system problems.  Once again their work was off the first order, problems were fixed and once again they remedied shortcuts and shoddy work performed by previous service contractors.

In summary I could not give them a higher recommendation.

Honestly I'm ashamed that I haven't reviewed them sooner.  I've used then for everything for the past 7 years. Even helped me with my relatives rental in another county.  You could not get me to go anywhere else.  Reliable service that does what they promise.  The explain everything and do the work in a timely manner. They also honored their warrantee without any issues.

In summary: they will make a stressful situation good.  I'm a customer for life.

I had them install a HVAC unit in 2018.  The thermostat has gone out but is under warranty.  Modern Mechanical will not come out to service the unit because they no longer service the MD area.  They referred me to One Hour, who came out and I was told that they do not service Lennox.  Upon checking the website this is a lie because Lennox is listed as one of their units.  I've called both companies several times with no resolution nor anyone returning my calls.  I would not recommend them nor One Hour.

This is an update review. I changed my rating from 1 star to 4 - the co-owner of the company provided a refund which we had mutually agreed upon....and although that does not eliminate the unfortunate incident which my family endured - it does show that the owners themselves do care about the service they provide and they stand behind their work. I believe what happened is that the Company management (one level below owners) were not empowered to make certain decisions, and when I spoke to the co-owner about this he said he was going to implement a policy to allow them to act on the owners behalf on situations like I encountered. I believe this will go a long way to getting their company an outstanding reputation.

They'll have another opportunity to show their professionalism in the spring when they perform the spring A/C checkup.  I'll post another review then.

David and Tyler were helpful, knowledgeable and honest about our furnace install.  They flagged potential A/C integration issues to us but were clear about where their expertise started and stopped.

Excellent service. Call them up.

When my water heater developed a small leak recently, I knew it was time to get a new one. I called a few places up to get an estimate and decided to go with Modern Mechanical. I've also used them in the past to replace my whole HVAC unit after a carbon monoxide leak was found during a routine maintenance check.

Modern Mechanical does very thorough work and the guys they have working there are very knowledgeable and just nice people in general. I highly recommend them.

horrible customer service. home warranty company said they would call, they did not. when i finally got hold of them they said it would be next week. i asked why no one called to let us know.  they said they did, a lie of course.

check bbb website for 2 other complaints.

Modern mechanical is great at advertising themselves for sure. I went with them due to the quick professional response time and great prices. I had a new unit installed and still have nothing but problems. Lucky it was under warranty the first year. They had to come out at least half a dozen times within 6 months and had to rebuild the unit. I just had another major component need replacing and now the warranty is expired. Forget trying to call a manager, their customer service matches their product.
I must say their technicians are top notch. Pay a little more, but go with another company. Sadly I recommended them to a friend too.

Adam is really smart and competent !! really knows A/C systems and a great personality.
gordon

Scheduled appointment with Modern Mechanical for emergency service for A/C on Friday, 19 Aug 2016 from 12-2PM.

I took 19 Aug off from work without pay to wait for service.

Got a call at 10AM on 19 Aug from Modern Mechanical to cancel appointment.

Modern Mechanical told me they couldn't schedule until sometime the following week.

Lesson learned: Don't count on Modern Mechanical to keep their service appointment.

I am very happy with the prompt service and the super polite service person. The options were explained very well and the job was finished quickly. My only problem(big one)is how extremely expensive it was! We have had the same done for a little more than half of what was charged today.

Love this company , always on time they have been always there and fixing all the issues quickly.
They are very clean too they made sure that they kept their space neat and clean after their work is done.
Dustin was great he came yesterday fixed the pipe that was broken in our garage and took a video so I can have it for insurance claim purposes and made sure that every thing was working and tested couple of time.
His partner came also to look at our electricity since water leaked over the board and he made sure that everything is dry and safe for us to use.

Never doubt this company they are very professional and they care about their customer great Job.

We called our home warranty to have our HVAC looked at. Scott came to assess the situation. Although the wrong part was given to him when he came back a few days later, he was determined to get it fixed that day. Great service and very knowledgeable.

We had a faulty PRV Valve (plumbing issue) - We called our home warranty and Joey M. from Modern Mechanical at our doorstep within two hours. Joey identified the problem, ordered the part and was back out within a week to replace it.  Joey also identified another unrelated issue that if left unresolved would have caused a major headache down the line - He walked me through the steps, reached out to my home warranty company and that issue is being fixed within days.  I would absolutely recommend Joey and Modern Mechanical.

I just can't say enough about the outstanding service received by Modern Mechanical.  The technicians worked for many hours in the 106+ heat and fixed our unit.  The staff was incredibly professional and fixed our issue the same day.  This heat was really terrible and I was worried that our family would have to stay in a hotel.  We are so grateful to the outstanding staff for their professional and quick service.  The staff was very knowledgeable and explained what was happening every step of the way.

The staff explained the problem and fixed it quickly.  What a wonderful company, professional service and great prices!  

I highly recommend Modern Mechanical!!

When your home comfort system dies on the first day of spring - that is just not right!  After seeking four proposals on replacement system (Heat Pump and Variable Speed Air Handler)  - the team from Modern Mechanical won the job.  From the Sales team (Jeremiah), to Scheduling (Zach) and the installation Techincians (Paul and Brett), I simply couold not be happier.  A Superior LENNOX product at a superior price.  Demolition and installation team arrived on time, called ahead, cleaned up after themselves, and provided lessons on operating the new system.   I am VERY PLEASED!

Henry performed our spring check up. He was on time, very courteous, and professional.  He advised of the work he was performing and quickly and easily addressed my questions.  I hope I can request for him to return to do our fall check up!

Roberto is an excellent HVAC technician.  He was very patient and very thorough.  

We were under a maintenance agreement with another HVAC company, and, despite the fact that the other company had just serviced the unit two months ago, the unit was not cooling very well.  Roberto took his time with us and fixed several things that the other company had either missed or done incorrectly.  

We were prepared to buy a new HVAC system from the other company prior to Roberto's service, but now everything is good.  We have discontinued service with that other company and started a contract with Roberto and Modern Mechanical.  When the time comes to buy as new system, we will get it from Modern Mechanical.

I had to cancel my work order before work was even completed. After carefully describing my plumbing issue on the phone (broken bleeder valve on a house bib line), the plumber arrived and was very personable, but after a cursory look at the line, informed me that he didn't have the parts to do the work and we'd have to schedule the work for another day. I was left scratching my head about this, given that I described what the issue was by phone, and the fact that the scheduler never indicated that the appointment was just for an estimate. There goes a half day of leave to stay home for that.

The plumber tells me they'll be in touch within the next 24 hours to schedule the next appointment. Two days later, no word, so I call and schedule the appointment. The day of the appointment, I receive a call about an hour before my appointment window starts from the scheduler. She indicates that they have an emergency request from another customer and so my appointment will be cancelled. While I empathize with someone else having an emergency, there goes another half day of leave.  At this point I'm throwing in the towel and finding another plumber who can meet their commitments- hopefully on the first visit.

Great local business.  They came to the rescue moving some drains for a bathroom remodel and installing/moving light fixtures which then extended to replacing the water heater before the Thanksgiving rush of out of state relatives to my house.  

Stephen was awesome - even though he was extremely busy, he got to our house and did the work that we needed.

We were quoted $340 for a Voltage Absorption Device - with no part number to replace, and a quick google of this shows that there isn't a component with this name on my unit. Instead, you find discussion of this being a fancy name for a capacitor, so that companies can charge more for a cheap part.  
The unit was working, just not as efficiently, when the gentleman came out, so how it could have failed, and still be working, baffles me.
He quoted $340 to clean the coils as well. $340 to hose it down. When we questioned both repairs, he said he could knock the $340 down to $190 if we bought the companies 2x a year maintenance package (Why wasn't this the first offer?).  He also got very terse with us when questioned. We declined, paid the service fee, and cleaned the coil ourselves.
The A/C unit works perfectly now.
Additionally, when I was writing the check, I kept pressing him on the fact that the unit was running before, and now I cannot hear it run. He kept giving me excuses, until finally he told me he unplugged it. To prevent further damage. He was going to leave, with the unit unplugged.
I will never, ever, use this company again.

Immediate relief!!   We lost our a/c three weeks ago.  Another company came three times without repair (including replacement of the compressor!!).  Finally called MM and they came that day - replaced the fan motor and bingo! the house is now cool.

Thank you Modern Mechanical!!!

We have been with Modern Mechanical for the past two years. They have been very responsive to all of our HVAC needs and have always been on time and keeping us informed of what they have found. I would have no problem in recommending them to our friends and family.

Both of our units have been installed by Modern Mechanical. We had a problem with air distribution after the first one, but a tech came out and spent 5 hrs redirecting the vents.

Roberto came yesterday for our maintenance check and he was wonderful.

My only negative is that I feel that they are always trying to up sell me something.

Great service at our business today from Modern Mechanical tech, Joey Urban!!