Jiffy Plumbing & Heating

Jiffy Plumbing is a lifesaver! While out of town recently, my water heater in my tenant occupied condo developed a crack. I called Pete at  Jiffy Plumbing and they were able to get out there the next day to assess and had a new unit installed within days. I didn't call any other plumbers, but the condo management company told me plumbers in Northern Virginia were super busy with waits of several weeks for service. I was very grateful Jiffy could get out so quickly.

Five days after the installation disaster struck! Surface water started pouring into the unit from the floor drain next to the water heater. I immediately called Jiffy Plumbing and Pete headed out to the condo within the hour in the height of an huge storm. Upon arrival, he happened to notice an anomaly with a downspout outside my unit that had its air gap closed off. He asked the tenant and they said the piece closing the gap was new and a recent change to the downspout. He checked out the water heater operation and decided the downspout must have been incorrectly tied into the unit's floor drain and was likely the culprit for the back up.

I called the condo association and they arranged for their own plumber to come videotape and snake the lines. This morning their plumber confirmed that Pete at Jiffy Plumbing was 100% correct! It is a design flaw from when the building was built decades ago. The floor drain from the condo had been incorrectly tied into the downspout rain leaders. AND closing the air gap was now causing the surface water to backup into the unit. Now, since all of the units downspouts feed into these incorrectly shared lines, the condo management will need to engineer a solution to remedy this design flaw so it does not reoccur.

Thank you Jiffy, thank you Pete. I am beyond grateful for your services!

This business is dedicated to providing top services to customers.   The experience in having Jiffy in my home during  AC & Heating need is without the best service ever.  Thank you for responding quickly to our request.

As an update to my last one-star review, I have now called Jiffy Plumbing four times over the past three weeks (12/30/2022, 01/06/2023, 01/09/2023, 01/18/2023) just to get them to send me an itemized invoice of the work they performed in December 2022 so that I can pay them.  Yes, you read that correctly:  I have been calling them repeatedly just so *I can pay them*!  Each time, they say the same thing:  we'll send you an invoice by the end of the day.  Three weeks later and I still haven't received an itemized invoice for the work they performed.  It's sad that I have to keep a log of each time I call them and explain the same thing:  Can you please send me an itemized invoice so that I can pay you.  I don't know of any other company who clearly doesn't want to get paid by their customer.  It's mind boggling.

Free advice to anyone who is reading this:  go with another plumber/HVAC company.  This one is not worth the hassle or poor customer service.

on the plus side Jiffy will not charge if they visit and cannot fix anything. i called them to snake a blockef kitchen sink over the weekend. They asked $770 for this!! i said no thanks - they appear to be willing to bargain - not a good sign really - but we could not agree on a reasonable price.

I bought a snake for $40 and fixed it myself - saved over $700 in a couple of hours.

I had been a Jiffy customer for years.  I had them install a vessel basin sink in my bathroom.  After a little over a year it began to leak from the bottom.  I had a different plumber come take a look at it.  He showed me that Jiffy's plumber had installed a sink that unbeknownst to me had a hole in the bottom of it!  Instead of telling me that there was a hole, Jiffy's plumber just plugged the hole with silicon and installed it anyway and charged me hundreds for the privilege!  The hole was so obvious there's no way could not have seen it! I contacted Jiffy by phone and email several times and sent them pictures and they never even bothered to respond.

I tried to get a hold of Allan recently, and had a less than ideal experience. I called and asked for Allan Luke, the president, and was met by someone with a negative attitude who left me on hold for five minutes before hanging up. I called back and got someone different with a similar demeanor on the phone and was placed on hold again. I was finally put through to Allan and when he answered he told me he was too busy and didn't have time for my questions. It was classless and all around disappointing. The situation spoke loudly for the lack of character and integrity of the company and those they employ, and I was left feeling disregarded.

I have been trying to contact the company after they came out and snaked a drain for us a few days ago. None of the numbers is in operation.

The scope of work was focused on unclogging the drain at the washer, and ensuring that water from the kitchen above drained easily. The kitchen sink ran fine, but the washer still wouldn't drain after the service, so we initiated service to the washer manufacturer thinking the problem was there. The washer tech came out and showed that there is still water in the drain.

I selected Jiffy because they had some positive comments on various sites, but I'm questioning those and myself after not being able to contact anyone. All four phone numbers are not operational, and the website is down. Beware.

Used them for years but never again. Service has significantly deteriorated. They charged me an insane amount to replace two hoses in a dishwasher, which then was completely broken after they left (before they came it was leaking but worked). They refused to address the issue. Avoid using them!

We had a tankless water heater that needed to be replaced. To their credit, Jiffy came out after it had just snowed to diagnose the problem - for which they charged an initial fee ($185) and quoted a fee of $675.  They suggested we purchase the replacement tankless heater, which I did.  Once it came, I had them come out to install it and add flush valves. Plumber was here for less than 2 hours 45 minutes and charged $1500 (I had bought the water heater) and had me call an electrician to finish the installation (another $300).  I called to complain about the fee and left 5 messages.  Finally spoke to the GM who said he'd get back to me by the end of the day and never did. Called again and left a message.  Still haven't heard back.  I would definitely avoid using them.

We had a very odd experience with this company after they were recommended to us by a chimney sweeper to come make some repairs to our gas fireplace. The tech who arrived was friendly and spent a good deal of time trying to diagnose our incomplete combustion issue, and cleaning the ceramic logs. However, he seemed overly confused by the log placement and could not find any information on how to replace the logs, despite returning to his truck and spending almost an hour doing something, I'm not sure what. Eventually he said he would return the following day with a manual.

He never came back or contacted us again (this was now more than a month ago). In the meantime, I decided to look up information on the fireplace based on the serial number we had both found on a metal tag at the back of the unit. It took me about 10 minutes on Google to find the proper manual with step by step instructions for log placement. I'm not sure why the tech struggled so much to do this, and now I wish I had done that Googling while he was here to help him out. I just assumed that as a professional he would already know how to find this information and I should stay out of his way. Clearly, that was incorrect.

Jiffy never billed us for his time so I can't be too upset, but between the lack of basic knowledge of what seems to be a pretty common gas fireplace, and literally never coming back to finish the work despite assuring us that he would, this is definitely not a company I'm going to try working with in the future. It seems like their techs need more training and their office needs more organization.

Our shower needed to have the diverter cartridge to be changed. We hired another plumber to make the change, but the person left after changing the cartridge even though shower water pressure was about half what it should have been. We called Jiffy Plumbing and they came out the next day, quickly diagnosed the problem (a clog in the shower line) and fixed the incomplete job left by the previous person. Thanks!

This company is awesome. I originally worked with Pete Kristiansen for the DC lead pipe replacement program but DC Water was a blunder. Pete helped out a lot to push the process although it ended with DC Water sending me to a different program and they used a different contractor......... Unfortunately the contractor DC chose to hire did not install my new water line per IBC and DCRA code. Wish I was able to use Jiffy.
Later I was able to hire Jiffy to instal my new ice maker line for the fridge. Chris Mills did an excellent job and I would definitely hire Jiffy again.

Pete was excellent! My business needed our A.C. fixed and Pete was able to diagnose the issue very quickly. Instead of charging us for a new part he simply repaired our current unit. Work well done! Thank you very much Pete!

I had a good experience with Chris today. He is very knowledgeable and thorough. I definitely trusted his recommendations. I will reach out to Jiffy for my plumbing needs in the future.

We worked with Jiffy for a little over five years. They used to come out on a relatively reliable schedule. They were able to schedule an emergency furnace replacement overnight, replaced a slowly leaking tank water heater with a tankless on-demand system, and did annual maintenance along with some plumbing. The quotes for replacement seemed reasonable.

On the downside, the plumbing services seemed expensive and they always seem to need to come back to fix something that they didn't do correctly (e.g., routing the water heater condensate into an acid neutralizing trap; not realizing a shut off valve on a water line had a leak; etc.).

I would have given them 4* based on our experiences but will have to downgrade this significantly. This Fall I spent a long day waiting for maintenance on the water heater (that they installed) and the furnace (that they installed) and only sent out someone who thought we wanted a tank water heater flushed (even though we, as they should know, do not have a tank water heater anymore). After asking why no one appeared I got a nice quick response from Pete K. who apologized and listed a few reasons why they are having staffing issues. It was followed up by someone from their office who suggested that the error in communication was due to my wife not understanding the difference in a regular water heater and a tankless water heater (nice one, Jiffy!) and we got a new date for a rescheduled appointment. Another long day at home, another set of no shows.

As the old joke about ambiguous remarks in reference letters go: You'd be lucky if you get them to work for you!

I've been using Jiffy for about 10 years now and I've NEVER had a problem with them. I've had them replace my boiler(furnace), and Hot water heater. They've fixed toilets and sinks and even installed vanities with sinks in 2 bathrooms. They've also repaired my mini splitter( Mitsubishi).  It's a ductless heater/air conditioning system. My house was built in 1927 in Potomac Maryland so it has no central a/c and when I decided to ditch the a/c window units for something better Jiffy schooled me on different systems for my home! When I totally renovated the inside of my house Jiffy did the plumbing and like I said earlier they installed the bathroom vanities and did a fantastic job!! I also brought the house back outside to its original look with a metal roof and outside gas lantern lights which Jiffy installed. They installed the gas lighting not the roof. It looks super cool! Ive even referred them to neighbors, friends and Family because of their knowledge and honesty. I don't want to put myself out there and have to worry that someone is being taken advantage of as it will reflect poorly on me. I usually deal with a guy there named Pete Kristiansen or always try to as he's straightforward and a real honest guy that knows his trade. Like I said,  I've been dealing with them for 10 years and will continue to do so obviously. My motto is; If it ain't broke don't fix it!  Thank you for EVERYTHING Pete Kristiansen and everyone at Jiffy plumbing and Heating whom I've dealt with over the years. I sincerely appreciate you all!!  Jim

Zero stars, plumber came to give estimate we made an appointment for a week late to do install, he never showed, never answered his phone, call company they say he is on another call and cant make it, all this after he said he would show first thing in the morning and asked how early do i wake up, they SUCK

Exceptional company.  I have worked with Jiffy for over a year to replace ancient water and sewer lines, modify ductwork, install A/C plus a new split system.  Several things make Jiffy stand out:

1) A full service company that can take care of pipes, plumbing and HVAC.  Any project Jiffy does has an experienced core team plus supervisors so you dont feel forgotten after you sign a contract.

2)The commitment of each employee to complete the job even if it means working late into the night (Oscar stayed to 2AM on July 4th to fix an A/C unit problem).  Jiffy employees, most of whom have been with the company 10 years or more, stay with a problem until its fixed.

3) Determination to do whatever it takes to fix a problem.  Recently Pete came in to help diagnose what first appeared to be a furnace pump problem followed by Shaun and Jeff who identified the condensate pipe.  Since the pipe sat behind a brand new bulkhead I had visions of drywall and dust everywhere in my brand new apartment.

4) Staff work as a team to find the best possible solution.  And they keep the customer well informed. Each member of Kareems HVAC team had suggestions on how to fix the problem and he listened.   The result was clean cuts to  expose the pipe and a fully functioning furnace without a lot of mess.  This was not the easiest solution for them but it was the best solution for me.

These people are a disaster.  A job they said would be completed in two weeks (installing a meter for an outdoor irrigation system) took nearly 3 months, multiple visits, and I asked to speak to the owner but he has refused to respond to m request.  Don't use them.

I met with nearly a dozen HVAC companies to find a solution for a unique room in our home. Pete is honest, thoughtful and highly competent. They submitted a very fair bid for a well-designed solution so we went with them.

The completed the job in a timely and professional manner. I appreciate their attention to detail and desire to make sure everything looked and operated without issue before wrapping up and sending a bill.

We had a bad day at our house when we found sewage had backed up into our basement bathtub.  Devon and Enrique were here within hours and solved our problem.  They were super professional and did a great job.  Thank you so much!

I have used Jiffy several times over the past few years.  I had always had a positive experience but, the last time I used them, I had to be very persistent to get them to repair the drywall in the basement that was unnecessarily cut out.

Overall, they are reliable and come weekends and holidays.

Called for an estimate. Quote was totally off. Very rude technician.  The owner is rude just like the employees I encountered. Feel they can take advantage of a female. Military family Please do not use this business. Shady estimates and shady owner.

I called because sewage was coming up through my basement shower, flooding the bathroom; gross. They sent someone out to look at the issue and that person said I needed my sewage line cleared. Oh, I should mention that they were prompt and professional. I said OK and he got to work and ended up charging $650. I was happy to pay it to keep sewage from going the wrong direction. Afterward, it turned out that none of that work fixed the issue.

I called them back to explain the problem and they politely offered to send someone else out to take a second crack, at a $200 discount, and this time they would use a camera to look. I asked about the cost of getting an assessment to figure out what the issue actually is and how much it might cost, but they would not give me any indication.

I'm not extremely experienced in plumbing, but after having paid them $650 and, essentially, not gotten anything for my money, I am pretty hesitant about calling them back to do more work when I won't even get the option of weighing the cost before being given the bill, especially considering my problem may or may not be fixed this time either. If this camera could see down the pipe to determine the issue, I think I should have been told about that when they did the clearing, not later now that the line will have to be cleared all over again.

By the way, contrary to their website's claims, I could not get a free estimate or a price quote up front, even after asking specifically for them. They do not guarantee drain work, I was told. Maybe that caveat is on the website somewhere.

Now, this may all be typical for this type of work so take that into consideration when seeing the two stars (Yelp calls two stars Meh and that's kinda how I feel). I have my doubts, but I really don't know. I just thought I'd share my experience and let people decide on their own if this is acceptable or not.

Wouldn't use this company.  I spoke to 5 different people and was given a quote. Then they tried to raise price. When I explained to first gut it was all a go. By the time last guy called he said we don't do insurance after I was told they do. Poor customer service.

I called and told them I was having an issue with my electric hot water heater.  It keep tripping the circuit breaker.  They asked if I wanted someone to come out, so I said yes and they asked if i wanted a morning or afternoon appointment, I said morning.

The day of the appointment, the technician didn't call until almost 4 pm to tell me he was on his way.  When he arrived, he quickly looked and told me I had an electrical problem, not an issue with the hot water heater.

I called an electrician to come out, and per their review it was not an electrical issue.  It was the hot water heater, this company scheduled their plumber to come out and per his review it had to be replaced.  They replaced it and it worked.

Difference between Jiffy and the plumbing company that actually completed the work:  Jiffy showed up late.  Other plumbing company showed up on time, diagnosed the issue and in addition, made sure to wear boot covers whenever entering the house so not to bring dirt in.

Thanks very much to Jiffy Plumbing & Heating for taking care of our leaking kitchen faucet in such a timely and professional manner. On the same day we called, Mr. Shawn Yates came to our house, inspected the problem, advised us of a solution, gathered all the necessary materials, made the repairs and replacements, then cleaned everything up as if it never happened. The price was reasonable for the work. Our strongest recommendation to anyone else needing professional plumbing done.

I just had the most amazing service from Chris Mills. He came in to connect our fridge line. He noticed something  funky with our brand new fridge. He immediately took control of the situation with our warranty company for our new fridge. He lead the conversation so no details were missed and we got the right part ordered. Even my son loved him! If you ever need a service. Chris is your man!!

I am surprised I have not written a review of Jiffy. A year or so ago we decided to renovate our gas fireplace. We wanted to have a fireplace with a remote control. They installed a beautiful fireplace with a remote on and off and a temperature control. And, recently our furnace went out. We had a contract with another company for priority service but they couldn't come out. But Jiffy sent out an employee, he rigged a temporary (but safe) heat vent and the next morning we had the heat back on. Very awesome service from Jiffy.

I wish I could rate them on their service, as I would like to have had them do some work for me. However, I scheduled an appointment and was given a morning service window, and after coordinating with my neighbor and both of us taking off of work to receive the plumbers, no one ever showed up or called. When I called, they said they'd have to reschedule to another day. Very disappointed as I used a full vacation day to accommodate this no call/no show.

Jiffy saved our butts last night! We had a pipe blow at 11pm and I immediately called them. They had a guy out within 45 minutes. He was very nice and extremely knowledgeable. He had the pipe fixed, most of the water drained from the ceiling and was out by 1:30am. I don't know what we would have done without him. I have used Jiffy personally and professionally many times with good result, but this was above and beyond.

Found my way to Jiffy Plumbing through Home Advisors.  I received a call from them within minutes of submitting my information.  I should mention that I had an independent plumber diagnose that I needed a new drain for my leaky vintage vessel sink.  I won't bore you with the details, but suffice it to say that he didn't find the right part to fix it.  And customer service from both Kohler and Ferguson gave me wrong replacement part info after I sent them pictures.  

So Jiffy to the rescue.  I like that they schedule a window and then call you 30- 45 minutes before coming.  They sent Jason, who is very experienced and was quickly able to verify what I needed.  The original contractor used the wrong drain. The supply house that Jiffy uses actually didn't have the right part in the right finish, so I made the 1 hour round trip to Ferguson who had the right part from a different manufacturer in a finish was close enough.  Jiffy was able to schedule Jason for the next morning and in minutes my sink was in proper working order.  I really appreciated that he did further research on vessel sinks and determined that silicone rather than plumber's putty was recommended under the drain cover and between the bowl and the platform on which it rests.  

Couldn't be happier with Jason and the work that he did as well as Jiffy's friendly service. Ellen was my contact and was great over the phone.  My only suggestion is that Jiffy expand its supply house base so that if someone like me needs a specialty finish, they can more easily handle that rather than put that responsibility on the customer.

We had a number of minor plumbing issues and called Jiffy yesterday. They have already come out and I cannot say enough great things about Chris our tech and our overall experience with the company. Besides the competency of completing our requests, what made this company so good was their ability to explain and communicate. We knew exactly what the expert was thinking, he showed us what he did, and helped educate us for the future.

We've used jiffy now for more than a year and continue to be satisfied with them. Jiffy has been very responsive every time we've needed them. I don't know if they are the cheapest, but I'm very happy with their professionalism and reliability.

They are NOT 24hrs as advertised!!!! I needed emergency help and nobody was able to help! Won't be calling them ever again!!!

Water was leaking from the main floor bathroom shower right through the basement ceiling tiles. I called Jiffy after receiving a quote of $2500 from another business on yelp. (I wish I remembered where that guy was from because he is a liar and a crook). Anyway, Chris came out, showed me what was happening and why. He left to get the right part and was able to fix it AND reseal the toilet for $400.

Called the toll free number at 9:45 am on 3rd of August and made an appointment same day after 1:30 pm for non-working garbage disposal. Received a call from Marc at 3:15 pm and told me tech was still on original job and he could not reach him for unknown reason. He then told me because of other tech's sick, vacation, etc. today was not promised. Additionally, school is three weeks away from opening- - HUH, what does that mean???? I just want disposal fixed. Here it is the 4th at high noon and still no contact but they are open 24 hours. I will find someone that knows how to communicate. Would and will not recommend this company to anyone. I should have read all the reviews first. How do you stay in business?

We have a bizarre mystery problem with our septic, and while these guys were not able to fully resolve it, they did a pretty thorough investigation with a camera (and gave us a well labeled copy of the video!), gave suggestions on who to contact, and provided a wealth of expert advice and information that I think gave us good progress toward an eventual fix.

I called Jiffy a few weeks ago because my heating was not working in my University Park home.  They got the boiler started but couldn't get the heat to the radiators on the 2nd floor and the rep said that all the valves and fittings need replaced around the furnace because they were all clogged.  He said it would cost $1800.   After looking into it myself and talking to a friend I replaced ONE part, the regulator, for $31.62 and fixed the problem in less than 1/2 hour.  Jerks.  Never will I call them or recommend them.

I wish I could not even give 1 star, they deserve nothing.

This has been the worse experience I have had to deal w/dealing with Jiffy. The first foreman gave me one price then came back with another price. These people are a bunch of liars and to get your company on my bad side is LIARS. They were referred to me but I am telling all consumers to beware of the trick of the trade w/them. My pipe leaked in the inside of the house 2ndary was outside but still the same property, Ended up spending more money for horrible services, not the workers Enrique, Eric but the fraudulent foremen(Thomas, Buckey) BEWARE they will get you because it's not your trade and will throw numbers and reasons of the change in price ALL BS! Go with someone else NOT this JIFFY in Hyattsville, MD 20781

I wanted to like this place, and their service was fine. However, my biggest complaint is their prices. The thermocoupler went out on my water heater. The good news? We didn't have to replace the entire tank - and they were honest about it. The bad news? They charged me $389 for a service that I just paid $150 for at another property six months ago (and in a more expensive market). They will definitely take advantage of an unfortunate situation - and you will have to pay for it which is too bad. I'll keep looking next time.

Our AC was out and it was a miserably hot weekend, they managed to get to us same day and got us up and running, no upsell just a quick repair but we appreciated the speed and professionally. Thanks Sean & Tony

Reading Alan's comment, I am totally laughing!
After I posted my review, this past Saturday Scott called me (yes, the same Scott I told the office I prefer NOT to do business with) he said he saw my review and wanted me to reconsider ...
I said to Scott sorry, but your history is too poor for me to reconsider Jiffy for any repairs.  And the convo ended.
I was NEVER offered a discount and I NEVER said I would reconsider them.

To add - Alan himself has never called me, so how would be know what to post as a comment?

What a lie !!!

Please ... anyone who read this, do not trust !!!! (and don't work with Scott)

The lady that scheduled my appointment was very professional and accommodating to my schedule. She scheduled me for a late afternoon (4pm) service appointment to have my fireplace serviced. However, the day of my service when I called to verify the tech's arrival time, the gentleman answering the phone was extremely condescending and basically stating the tech would not be coming to my home because it was too late in the day.

I have NEVER dealt with a company with such terrible customer service. No respect for their customers nor their time. If basic decency matters to you, then take your business elsewhere and do not waste your time with this company!

Estimator arrived on time, and gas line work was completed with care.

Workers were able to avoid cutting drywall that other companies had included in estimates. Protected floors and cleaned up.

We had our AC fan stop working in a Saturday morning, my husband scheduled another company out but the never showed. I called Jiffy Sunday morning, Fathers Day! And they had a tech out to our house within two hours. Steve W. was very courteous and friendly. He asked us a few questions to understand what we were going through, explained what he was going to do to determine the issue. He walked my husband through the process of what he found, how he was fixing it, and gave us suggestions on what to do in certain scenarios in the future. He even went and checked our air filter for us and replaced it since it as clogged. He was super friendly and knowledgeable.

The service has been so great that I called and set an appointment for my parents house for their AC. I even spoke with the same customer service rep as yesterday, he remember me by name! And he was just as friendly and quick to schedule with as he was the first time. I Have been very impressed with these two representatives and their work.

I personally had a great experience with Jiffy.  I had several, major, spur of the moment repairs that Jiffy was able to correct quickly and with minimal disruption of my household.  I've ended up having to replace all my gas lines, my water service line and all my bathroom plumbing.  

I had called 3 other companies to get my service line replaced and it took several months to just get quotes and I could not get anyone to even start work.  Jiffy came in diagnosed the problem and had work started and finished within 2 weeks of my first call.  At the same time they determined that my gas line was less than half the size required for my service which needed to be replaced.  While all this was going on I had a contractor renovating my home who discovered rusted pipes in my bathroom.  Jiffy was able to come in and pull and replace everything in two days.  

Throughout the entire process I was in constant contact with Pete at jiffy who responded to every call, text and email usually within 20 minutes.  From my experience I cannot recommend their services enough.

We called Jiffy because our kitchen sink was backing up. They sent a plumber out as soon as they could, Bobby arrived within 3 hours. He was upfront about the problems and the cost and gave us a quote before working.

The problem with the kitchen sink has been an ongoing one in our apartment. We've had 3 plumbers take care of it but Bobby was the first plumber to let us know what was causing the problem and what we could do to keep it from happening again. He was clean, courteous, quick, and pleasant.

DO NOT USE JIFFY PLUMBING FOR ANY PLUMBING NEEDS!
I recently called Jiffy for a burst pipe under my kitchen sink. I waited until the next day as not to have emergency charges. Bawia Hauchum came to my home. To cap the cold and hot pipes into my kitchen so I could restore water to the rest of my home cost $569.00. Just to cap the pipes not repair them. He stated he would then need to come back for $1100 to actually repair the pipes. He needed to change the PVC pipe to copper. OUTRAGEOUS. I was at the hospital with my husband at the time so I said ok.  He never cleaned up his mess and threw the insulation he removed all over the floor, shelving, washer, and sink. He tried to sell me a hot water heater replacement while he was there for $2425. I KNEW I WOULD NEVER HAVE HIM COME TO MY HOUSE AGAIN. I called James Mabie, a licensed plumber to hook up my kitchen sink pipes. He replaced the PVC pipe with copper pipe and cleaned up the mess Jiffy left. All this for $150.00, the same job Jiffy was going to do for a total of $1667.00. UNBELIEVEABLE. If I could give 0 stars I would.

Please hire people that know how to interact with current and potential customers. When you get the feeling that you are a bother when you are only asking for a time frame (4, 5...heck even a 6 hour window), it's time to move on to the next plumber on the list! Sorry to inconvenience you with my call.

This review is not for the service, but for their scheduling staff. I scheduled someone to come over and run diagnostics in my fireplace, which is currently not working. They scheduled for a Wednesday afternoon, someone was supposed to call me in the morning to give me an arrival window, and then later 30min prior to their arrival.

Wednesday morning came and nothing. When it got to 2pm, I called them to see if someone was still coming. They said they were backlogged with too many people needing their A/C fixed, which took priority over my fireplace due to the hot weather. I asked why I wasn't notified, but no answer to that.

I asked if I could schedule it for another day, and the person said yes, but there was no guarantee someone would show up. I asked if that was the case, if someone would call me. Then the person reiterated that was hot season, priority was given to A/C over fireplaces, etc. At that point I just thanked him, and hung up.

In summary: if you're not servicing fireplaces because of of the hot season, just say that. If you are scheduling appointments, call when they will not be kept and this way customers won't take off work and wait on you. It's not hard.

About two weeks ago we were having low pressure upstairs in all the faucets in our house and couldn't figure out why. We called Jiffy and Pete called us on Saturday and stopped by first thing on Sunday morning. After checking a number of things upstairs and down, he finally determined that the issue was our actual filters on the taps. After removing them and testing everything, he cleaned them and then made a few recommendations. When we sought to pay him, Pete's integrity shown through and said he couldn't accept payment. He said that he and Jiffy guarantee their work and because the filters will inevitably get clogged again, he couldn't guarantee this. We were both surprised and impressed by Pete's forthrightness, integrity, and honesty. Thanks!

I can't say enough good things about Jiffy. We call them for all our plumbing, heating, cooling issues. Their technicians are very professional and knowledgeable (and when they weren't sure, they worked with Jiffy to send someone who had the right skills). Jiffy has tackled several challenging problems in our old DC home, including some where we needed the city's coordination. They were patient and helpful throughout the entire process and followed up afterwards to make sure things were working properly.

I had a potentially devastating problem with the plumbing in my crawlspace. After another company bailed on me, Jiffy Plumbing sent out Jeremy who worked tirelessly to get everything fixed. The attention to service, the quality of the job, and the friendliness of the staff were all huge pluses. In the end, though the price was a little higher than my home warranty would pay, Jiffy Plumbing & Heating saved me thousands of dollars and a lot of stress. Thank you Jiffy Plumbing and thank you Jeremy.

Our gas fireplace stopped working suddenly, and when the company that installed it (Acme Stove -- with whom I'm not impressed) said it would be EIGHT WEEKS before we could get a service appointment, we decided to look elsewhere.  Yelp led us to Jiffy.

We called Jiffy on Friday.  They said they could send us a service technician on Tuesday!  

The technician, Chris, arrived on Tuesday as scheduled, and was on time, personable, professional in manner, and quite willing to explain what he was doing in as much detail as I wished.  The issue appeared to be a sensor problem, and he didn't have the correct replacement with him but offered to return the following day.  He returned on Wednesday as scheduled, and got the fireplace operational, but then discovered that the receiver that allows the fireplace to be operated by the remote was also bad.  No fault to him for not recognizing that sooner, since it couldn't be tested until the fire was operational.  He assured us that he could acquire the replacement parts and return on Thursday -- in the meantime the fire could be turned off and on manually.

Up until this point, this would have been a 5 star review.  But this is where we ran into some minor issues.  Late Thursday afternoon, he still hadn't arrived, so I contacted him, and he said he wouldn't be able to get here until Friday.  Not the end of the world, but I had stayed home all day waiting for him, so that was not ideal.  However, he arrived on Friday as scheduled, and installed the receiver.  But at the end of the process, he handed me a new remote -- he hadn't said anything about changing remotes -- and the new one was just a basic on/off version.  Our old one had been a sophisticated model that allowed the operator to program a room temperature at which the fire would turn itself off.  

Obviously, the new remote was not acceptable.  To his credit, when I pointed that out, Chris didn't dispute the point at all, and immediately called in to Jiffy to arrange to get the situation resolved.  He ran out to fetch supplies, came back, and was able to make the old remote speak to the new receiver, so all was well.

Chris should have told me in advance that his initial plan would involve changing to a simpler remote -- I would have told him that change wasn't acceptable.  But when the issue arose, he rectified the problem quickly, courteously, and professionally.  I also wish he'd been able to get here on Thursday as planned, but that wasn't a huge hardship.

Overall, our experience with Chris, and with Jiffy in general, has been quite good.  I will absolutely be calling them for future work of this sort.

Needed a qualified HVAC expert to review and provide competitive quotes for a new system for our server room.  We worked with Pete Kristiansen who provided the best experience I could ask for.  He was well knowledged and his experience was apparent from the questions he asked.  He provided fast and accurate quotes to help us make informed decisions.  Would definitely recommend to others.

Central AC went out at 11pm and I called Jiffy.  They got a service tech to my house first thing in the morning, charged $175 for a diagnostic fee and, after assessing the situation, decided that I needed a new evaporator coil -- parts and labor $2600.  I called another heating and cooling company to get a second quote on the evaporator coil cost and the HVAC tech came out, found a dirty filter in the exchange in the attic, changed the filter, performed a service check on the entire system, and left a new replacement filter for 2-3 months from now.  Total charge, $74.  I did not need a new evaporator coil.  System works great now.  Definitely will not be calling on Jiffy ever agin.

My partner called Jiffy Plumbing & Heating for a cooling problem at the end of summer for a system that was two years old.  Turned out the problem was due to a manufacturing defect.  They treated her very fairly and reasonably in making the repair.

Overall, decent quality of service provided by the plumbers was overshadowed by the managers' dishonesty, poor communication, and unprofessionalism. Therefore, cannot recommend this company based on my experience.

Plumbers on the initial service call did an adequate job, but not without a few hiccups along the way. They arrived promptly, discovered tree roots in the pipes, and recommended a fix.  I wasn't too happy to find that they left a bit of a mess in the basement.  It was obvious they tried to clean up but didn't put in much effort.

The main problem I had with Jiffy is that we signed a contract for the company to do additional work.  However, several days after work should have begun, management informed me of their refusal to honor the contract at the agreed upon price.  They asserted the job would cost much more than they anticipated (despite the fact that the scope of the work was clearly stated in the contract and literally nothing else had changed).  Specifically, they asked for more than double the price in the contract to do the job.

Due to their breach of contract, I am now back at square one.  Their actions have resulted in unnecessary delays and have also caused me to incur additional out-of-pocket expenses.

I am very pleased with the wonderful job that Jiffy did today. Mr. Vihn Do is an expert-very knowledgeable and experienced.  He gave me a great price and he stuck with it until everything was completed.  (He even left to get an extra part...and I didn't have to wait another day!)  I am grateful for the gracious Ms. Ellen and the Jiffy staff.  Thank you very much!

Made an appointment several days ahead of time for a leak coming from my bathroom. I was told I would be the first call in the morning (8am-10am window). On the day of my service appointment, the tech was a no call no show. At 10:30, an employee (Brea) from the call center reached out and said they weren't sure when he would be able to come. Was not even apologetic for the inconvenience to us. I told her that I had work meetings in the afternoon and we may have to find another time. She said she'd call me and follow up. She called while I was on a work call and the following day, when I followed back up, she and another office employee (Dave) blamed me for the fact that I had been unavailable when they called me the afternoon the day before... so it's my fault when your employees are late? Disgraceful service & call center is clearly full of people who don't know how to handle customer service or be held accountable. Do yourself a favor and call someone else.

I would give them no stars if that was an option. I waited for a week and called the supervisor and still did not receive a quote. When I explained to the supervisor about what was going on, he said that it doesn't matter what they were telling me the day before in regards to receiving a quote. Horrible customer service and I wouldn't recommend anyone going to them unless they have time to waste waiting on them to do a job or even provide a quote.

We spent $89 for them to diagnose (not fix) our problem. Scheduled them to come out this morning to do the repair and at almost 7:00 PM still waiting. Finally cancelled and they can't get us on the schedule another time. But we can be on a wait list! We've been waiting all day already (and stayed home from work....). No thanks.

Great service, I called them around 6 pm when everyone else was closed and they were able to take my information and were at my house the next morning to fix the major leak in my shower. It now works great.

If giving 0 stars were an option, I would! Don't bother with these people. After 5 visits and replacing 2 units in my house we still don't have air upstairs. These guys suck!!!!!!!!!!!!

Estimator arrived (Jamie),  He quoted a price, much higher than I would have guessed, for 20ft.of 1/2 gas line, and 2-fittings. The P.G. county WSSC Inspection probably drove the price up.( Kareem ) did the work with a helper, and came back for the Inspection. I was satisfied with the job. (Jeff ) would always call and let you know who is coming, and when.    My basement now has a natural gas heater putting out 30,000 BTU's ,    Bring on the winter!

So, this company literally saved a bad situation one night when I was managing a retail establishment and raw sewage came shooting out of every plumbing hole in the place.  Their three plumbers not only diagnosed the problem and stayed on site for HOURS almost until midnight to make sure the problem was as fixed as possible for the night but since they were already covered in the raw sewage they helped clean up the stuff that was also covered in it before we called a professional out the next day.  

Thinking that they had wonderful service because of this I called them for a home plumbing issue and the service was not as good.  I called extremely early in the morning because I had a bad leak and blockage in my house.  I luckily called a few hours later and they said they had no record of my call but they would add me to their list for the day.  My mother came over and waited over 8 hours for them and called numerous times and each time was told she could not get an estimate of a time they were coming out but they would be out soon so she finally cancelled and called another company.  I gave them 3 stars because it seems like they are a great company for commercial use but not so good for residential.

Pete is the Man! I called him and sent a photo of my boiler to discuss my heating issue. He provided a 3-step solution to get my heat running. It worked!

If you want a plumbing nightmare...

I called in to have my kitchen faucet replaced by Jiffy Plumbing.  A technician came in.  I was not able to wait for him to finish the job because he had arrived so many hours after the promised appointment time. When I went home that night, I found out that the faucet had extremely low water pressure and that its sprinkler did not work properly (in this type of common faucet, water is supposed to run from the only sprinkler when the sprinkler is turned on, but in this case water kept running from the faucet and the sprinkler).  

I called Jiffy again, a new technician came who found out that the faucet installed was indeed faulty and that this problem had gone unnoticed by the previous technician.  He left because he did not have the right faucet to replace.  I called Jiffy and set up a new appointment. Yet by 5:30 pm the day of the next appointment, no one had shown up for what would have been a morning appointment.  I called Jiffy's dispatcher  throughout the day, but they were not responsive. No one from Jiffy called that to let me know what went wrong or apologize for not showing up.

I finally got a faucet properly installed two days later, over a week of back and forth, AND 4 appointments, including one in which Jiffy never showed up.

If you want a plumbing nightmare, call them.

When my gas fireplace quit working reliably, I realized it was beyond my tinkering ability. Heard about Pete at Jiffy from Jim and his great team at My Chimney Sweep.

Pete was more than accommodating to my normal 9-5 work schedule - he was able to make it here early in the morning, ensuring I was on time for my first meeting of the day. He was a pro - super quick and efficient at diagnosing and solving the problems on the primary fireplace, and then was willing to take a quick look at the not-yet-broken fireplace upstairs and do a bit of preventative maintenance! He then gave me tips on how to maintain the units in the future, so that I wouldn't need to call him for the same problem later.

I can't recommend Jiffy more - fantastic guy, great price (no nickel and dime for anything - exactly what I had been quoted), great with my dog, and very easy to work with. I will be telling my friends about him, and will definitely be calling for any future needs.

Tech came out to diagnose issue with my heater ($120 diagnostic fee). He found my limiter switches to be faulty and quoted me another $380 to fix it on top of my $120 diagnostic fee which would not be waived even if I paid for further repairs. Total cost would have been about $500. I declined and went to a supply store where I bought these switches for $11. Took me about 20 minutes to install them and all is well now. Draw your own conclusions about all that.

Jiffy Plumbing has always done great work at our home. Whether installing an A/C unit, gas fireplace or bathroom, their work has always been professional, on time and for the price estimated. Pete has been working at our home for years and always goes above and beyond. He is a knowledgeable and a skilled technician.  We will continue to use and recommend Jiffy Plumbing.

First they told me they would come on Monday and didn't show up. Then, they tried to over charge me for a new aquastat. They are not based in Baltimore and seem to charge for travel to Baltimore.

Great experience, we had called 2 different plumbers and the other was a large company that wanted $800 to do the job that Jiffy did for $289.  We had our shower faucet replaced, and we love the new one.  Great experience and good quality.

Came on an emergency basis. Provided quality service for busted pipes at a reasonable cost.

I just bought a house in the summer and all the appliances are brand new. It turns out that the flue for the furnace was not done correctly (somehow that slipped past the house inspection). When it came time to fix it due to colder temperatures, I called them for an estimate. They came out and were knowledgable and courteous but NEVER gave me an estimate for the work. Apparently they don't mind leaving people in a cold house. So much for caring about the customer.

My plumber did a solid job fixing my leak in my pipes and was a great guy, but he had to come and go to get parts a couple of times, causing me to have to be at the house much longer than I should have (and on back to back days). The price was right and the fix is good, but it'd be nice if it hadn't taken so long.

Live in DC.  Came home on a Thursday night and air conditioning was not working (on an over 90 degree day). Jiffy had someone at my home by 7:30 the next morning. The problem was very ably and matter-of factly fixed right then and there.

Of three other firms called that night, not even a call-back response until after Jiffy had already come and fixed my a.c. the next morning.

Jiffy also had a couple of helpful suggestions for maintenance of the a.c. units. Would definitely call Pete and the rest of the Jiffy team again.

Fast, friendly, fair priced -- and they work into the evening hours.  The technician, Nathan, listened carefully, explained everything clearly, and took care of the problem quickly.  I have their business card taped to my furnace now :)

I needed some one to check out my AC in a timely manner.  I chose Jiffy from the yellow pages and then checked out the reviews.  It turned out to be a good decision.  Antonio came out, on time, and greeted me at the door with a smile and his name.  I explained what I thought and he set right to work. He checked the unit outside and then inside. He did not find anything but was polite and respectful of my 'Are you sure?' attitude.  The office staff and customer scheduling were all very nice and understood the timetable I had.  I would recommend them for your repair needs!

I had two good experiences with these guys and then one horrible experience, where the plumber estimated a lower price and then wanted to charge more than double when the work was done. When I tried to resolve the issue with the manager, Mark, I had the single worst customer service experience of my life. He called me a liar and shouted at me on the phone! I feel bad because the first two plumbers we had were good, but avoid these guys, because the business end is shady.

Fixed the issue but them advertising a free estimate is very misleading. When I asked for an estimate, was told they would need to get the cost of the part before giving an estimate. Once the part was priced out, they gave the cost to fix the issue or not fix the issue - the fee for them to come out and diagnose was $100.

These guys saved my behind. I had roots in my drain pipe under my house and a failed attempt at clearing a clogged pipe left me with a stuck drain snake where my toilet once was.

I called Jiffy at 11:30 at night, someone answered and got my info and told me someone would call me the next day to give me an estimate.

Pete called me promptly the following morning and came to take a look at the problem. He showed up when he said he would be here, was friendly and gave me a very reasonable estimate to replace the plumbing under the concrete in my basement.

Chris and Andre came the next day, on time, and started working. They answered all my questions and were both very conscientious of keeping my house as clean as possible during the job. Pete also showed up once to check on the progress during the day.

Same deal the next day - both guys showed up on time, answered more annoying questions from me, and someone else popped in late in the afternoon to check on progress.

All in all, they did excellent work. A+!

Based on the reviews I read, I gave these guys a shot. The customer service on the phone was very professional. They gave a next day appointment after work which worked out perfect for me. The only issue I had is with the technician. He came out to replace a leaking pipe. It took a while but when he was done I had another pipe leaking. He said that the pipe was already leaking and I know I wasn't. When he left, he didn't even clean up afterwards. I give these guys only 2 stars because of the tech. If he did better, I would had given them a 5 easy.

I had a good experience with Jiffy.  Not only was my fireplace repaired quickly and competently, the customer service was great.  Despite a series of mishaps beyond her control that caused some delays, Ellen in dispatch made sure that a technician got out to my home and got the repairs done. She was professional and friendly. I would call Jiffy again if I had another maintenance concern.

Don't use Jiffy!!  At the beginning of July our AC went out.  I called Jiffy on a Monday morning, and they said they'd have someone there within in the next day or two.  I said that was good because we had a family reunion scheduled for that coming weekend and would have a lot of visitors in the house, including an infant.  The temperatures were in the 90's.  They promised they'd have it fixed by Friday.  They didn't come until Thursday evening, they charged me $271, and the next morning heat was pouring out of the vents instead of AC.  

I called and asked for a refund.  They said they'd get back to me within an hour.  No return call.  I called again and reminded them that they'd promised to have this fixed by Friday.  The guy on the other end, who'd always had an attitude of 'I could care less' yelled at me that they'd have a guy there even if they had to tow his truck there.  The technician came, couldn't fix it, left it locked in permanent fan mode.  We suffered through the weekend.

Monday (a week after my first call) I again called and asked for a refund.  They said they were sending their guy and a special technician to diagnose the problem.  They would get back to me within an hour.  I had gone on a long-planned vacation at this point.  They never got back to me, of course.  I called them a couple of days later.  They said their best idea was that the heat pump needed a reversing board which they'd have to order.  It cost $1300, and that wouldn't include the labor.  

Long story short, for 2  1/2 weeks they didn't fix the problem, they didn't refund my money, they were going to order a very expensive part that was not the problem in the first place, they didn't know what they were doing, and the office staff was rude on top of it all.

I called another company which came out within a half a day of my call and fixed the problem on the first try with a $35 part.

I wrote the company a letter of complaint, again asking for my money back.  After three weeks there has been no response and no refund.  Though I've never written an online review before in my life, I feel this is my best recourse at this point--to warn other people from using them.

Save yourself a lot of headaches and get the job done by NOT using Jiffy.

Installed gas line, and fireplace log set. Did a nice job and was very responsive to all our questions. Great Company and Great Customer Service.

My family and I have used Jiffy Plumbing for years and they have never let us down.  Today I want to recognize HVAC technician Sean for providing excellent customer service.  He came in checked the furnace and within a few minutes assessed what the problem was, explained what needed to be done and made the necessary repairs. He was knowledgeable, efficient and very personable. And the work was done for a fair price. Next time you need HVAC work ask for Sean. He won't let you down.

We called Jiffy Plumbing and Heating as our air conditioning went out on a Friday night - the  Friday night of Labor Day Weekend.  Facing a long hot stuffy weekend, I called around and Jiffy responded, whereas three other companies did not respond.  Our technician came in, diagnosed the problem, and fixed it (blown fuse and frayed wires outside) in 30 minutes.  We tested it several times and we were good to go.  He worked with our schedule and was quite polite.  We will use him again!

Jiffy Plumbing is the worse plumbing company I have ever used.  I have a rental property in NE DC and they have disappointed me throughout the whole project. I tried to get out of working with them from the beginning but the mastermind Bill Redfern said I couldn't. They recently sent someone to fix my bathtub fixtures and instead broke them. They have spilled things and have damaged my new floors. Furthermore, they never come when they say they will and have delayed my project. I bought brand new washers and the water wasn't coming out and Bill said it was because of the sensors on the washing machine that water wasn't coming out.  My impression is they have a lot of  unskilled workers that they pick up from the streets that appear impaired. My advice is to go to Ben Franklin Plumbing for your needs and avoid Jiffy for big projects.

Made an appointment for Saturday between 8-12pm to fix my pool heater.  11:30am they called to say they had to go an urgent call before me.  4:30pm my husband called to see where they were and was told the call wasn't even dispatched yet.  5:15pm guy shows up and says he doesn't have parts so he can't fix it today.  Way to waste my whole Saturday.

Our tech Pete was early, knowledgeable, quick, and personable.  He fixed the issue,  educated my wife on gas fireplaces,  and followed up with me since I was at work.  I forgot to mention,  I called 4 other competitors and Jiffy had the best price for the diagnostic fee. Called Tuesday serviced Friday.  Thanks Pete.

This company should get 6 stars! Pete is phenomenal and goes above and beyond like no other company we have worked with in the past. His professionalism, encyclopedic knowledge, down to earth nature, promptness and follow-up is second to none. Don't waste your time or money with any other company.

We just moved in to our new home and had water pooling in our basement after a heavy rain.  We found Jiffy top rated on both Angie's List and Yelp so gave them a call and explained the problem.  I asked if they could come the next morning and they gave me a window between 8AM and 11 AM.  

The plumber called around 10AM apologizing that he was about 45 minutes out so might be late. He did show up around 11AM and promptly got to work.  He diagnosed the problem as a condensation tube blockage and quickly snaked it out, and showed me how to do it should it happen again.  He left the snake for me.  

I also asked about getting a whole house filter (we are on well water) and he looked at our current system and stated we have one of the best systems on the market already.  Imagine that...a plumber not wanting to take my money.  And he gave me a very good tutorial on well water and my filtration system.

Total charge:$129.

He will stop by next week to replace a balance in our shower and add an extension to the AC system condensation tube.  Charge: around $100.

Overall, Jiffy has done a great job so far.  We will keep using them

Just had old pipes replaced, 62 ft run for a new hose bib installed, and sub meter installed. Job took 4 days instead of 2, but that wasn't so bad. Had they kept 2 guys on the job on days 2-4, they would have finished in 3 days. Another nice job by Jiffy.

UPDATE:  On June 23, a second local technician (not Jiffy) came out to follow-up on the A/C coil problem.  He took 2 hours and fixed the improperly graded A/C problem that Jiffy caused when they installed the furnace.  He said that the problem was 100% due to a rush-job on installing the furnace.  The technician questioned why Jiffy's technician, who came two weeks ago to inspect the A/C unit right when it first broke, didn't simply FIX the grading problem, rather than pushing us into BUYING a brand new A/C unit for ~$1,800+ (recall from above, that was the only option that he said we had).

RESPONSE:  Alan, thank you for the comment.  Two weeks ago I reported all of this information to Doug (our salesman; the only trustworthy person with whom we have yet spoken with at the company).  I told him everything, verbatim, that I wrote below (in fact, my Yelp version is a bit more gentle).  

Two weeks ago he said that he would report it to upper management on your regular Monday meeting. I never heard back from anyone.  So I moved on with other, more reliable, options to solve my broken A/C unit.  

If your comment is true, and you are interested in salvaging a customer relations fiasco, then I still remain open and interested in hearing from you (just as I was 2 weeks ago).  My wife is still shaken and may not be so forgiving. Please feel free to get back to me -- Doug has all of my contact information.

AC unit wasn't blowing cold air so called Jiffy. Was able to make an appointment for the next afternoon and this was during the summer rush!  The office called in the morning to confirm and the field tech called around 11:30 to let me know he would be at my place most likely between 2 and 2:30, which he was!  About an hour later cold air was filling the condo!  So why only 3 stars you ask?  The cost!  $509 to replace a $30 capacitor (Dual Run Capacitor Round 30/3)!  In fact, the tech didn't have the correct capacitor and had to connect a second capacitor with a jumper wire. Now maybe that's a standard workaround but for $509 you think you wouldn't need a workaround. Hopefully there won't be any issues down the road because of it!
So service call+one hour diagnostic/labor+$30 capacitor=$509.

We had our heat go off in the middle of the night and the AC kick on full blast during a 10 degree night. My husband and I could not figure out why the thermostat wasn't working and found ourselves on the phone all night looking for an emergency heating person to come out.  We couldn't get anyone out that night, but a Jiffy technician did ask us what was wrong and helped us figure out how to shut the entire unit off- at that point, no heat was better than AC!  

Around 8am the next morning Pete came out and assessed the situation.  Unfortunately we were told we needed a completely new furnace, but he was able to do a temporary fix and we had heat until the unit was installed on Friday.

On Friday, Shane came out to install the new furnace.  He was efficient and professional and explained everything to me that had to get done.  He installed the new unit, some vents and a carbon monoxide alarm- which I appreciate!  He showed my husband and I the work afterwards and we were very pleased!  

It's good to know we have a safe and efficient furnace that won't leave us stranded in the middle of the night again!  Both guys were helpful in explaining what was wrong with the old one, showing us everything they were looking at and answering my seemingly endless questions.  For me, that's one of the most important things when I work for someone.  They are patient and thorough with me and my concerns!  

Would definitely use again!

In September of 2015 I paid $230 to have both my shower faucets replaced because the washers were worn and they were leaking. They started leaking again after only 6 months and my local plumber discovered that the seats had not been replaced and were responsible for cutting into the washers. So he did what should have been done -- replace both the seats and the washers -- for less than half the price. I will never use Jiffy again. It was an unforgiveable oversight on their part and cost me $230 for nothing. Beware.

I called jiffy early this week around 8 pm. My Resturant Ac wasn't working it was blowing hot air. after 3 hours one of their Tecnician came. In 15 minutes he fixed the problem. He only charged me $129 for call fee.
My experience  with them was amazing. I called other companies before them .they told me $ 210 just for call fee. And $220 each hour labor fee. Because of overtime.

Jiffy is the best plumbing company to have NOT FIXED ANYTHING in my house. They were super responsive to 2 calls I made regarding back to back burst pipes. While they didn't do any work for the first burst pipe, they did send someone out for the second burst pipe only to end up advising me of a cheaper solution that I could do myself. No consultation fee, no fee for coming out to the house, just honest and thoughtful advice for someone in need during a rough time. I even called later to ask for a more permanent solution to the issue I'm facing (shut off valve to the outside hose bib replacement further into the house to prevent freezing) but they told me that it would be really costly and instead offered advice on a cheaper solution we could do ourselves. I truly just appreciate the honesty and not preying on people that don't necessarily know what they're doing! Highly recommend them solely for their integrity.

I had an extremely mixed experience with this company. In the end, I would not call them for service in the future.  My fireplace pilot light would not start, so I called Jiffy Plumbing and Heating.  Here is what happened:

1.  Scheduling was easy, prompt, and pleasant.  I was told that a technician would be sent out to perform general maintenance and cleaning of the fireplace for the price of $149, after which, the technician would be able to diagnose the problem.  Additional costs would be assessed based on the diagnosis.

2.  A technician named Jay showed up to my house.  I have used quotation marks on purpose because this guy didn't seem to have any clue what he was doing.  He told me things like, You don't have any gas coming out. as if that was the diagnosis (Duh! That's why I called a professional! ).  He asked me if I had any batteries because he legitimately thought that the problem might have been that the remote was dead (even if it was, my fireplace has an option to manually light it).  At this point I was getting suspicious, but I played nice and gave the man his batteries;  predictably, it didn't fix anything.  At this point, he goes out to his truck to make a call.  This is always a bad sign.  Firstly, he should know how to diagnose the problem correctly himself, he is a professional (or at least he claims to be one) - he shouldn't need coaching from the motherboard. Secondly, if he felt the need to make the call out of my earshot, something shady is going down.  After 10-15 minutes, Jay comes back in and tells me that the gas valve is bad and needs to be replaced. I ask him how much that is going to cost, and he doesn't know.  I press him, assuming he can give me at least a ballpark estimate, after all, he does this for a living, right?  This necessitates another call in his truck.  10 minutes later he comes back again and says that when I call to schedule another appointment they will be able to give me a price. He seems about to wrap up, so I mention to him that on the phone I was told that part of today's visit would be general maintenance and cleaning of my fireplace, could he please take care of that?  Jay responds that his orders were to diagnose the problem only, for the price of $119.  I question this, he makes another phone call from his truck (see a theme here?), he comes back with the same $119 price.  At this point, I have waited around so ridiculously long for his phone calls and the guy clearly doesn't have the expertise to clean and maintain my fireplace, so I pay up.  I don't know if Jay was a substitute for the normal technician or what, but he was entirely under qualified and incompetent at his job. The only positive thing about this visit was that Jay, at the least, was polite.

3.  After a few days a waiting for a call back from the motherboard, I finally get a hold of someone to schedule a follow-up appointment.  They also provided a price to replace the gas valve: just shy of $600. I complained that I never even got my general fireplace cleaning and maintenance that was originally promised.  The woman on the phone immediately discounted my price by $50 to make up for this.  Everything felt fishy to me and I decided to not make the appointment just yet and to get a second opinion before shelling out nearly $600.

4.  I get a hold of another company (Plumbed to Perfection - whom I highly recommend),  explain the situation.  After a few simple questions about the make and model of my gas fireplace unit, they assure me that the problem is almost definitely NOT a bad gas valve.  My unit is top-of-the-line and the gas valves almost never break on them.  They give me some quick education on my unit and they schedule a day to come out.  In the end, the problem was NOT the gas valve or my fireplace unit at all.  There was water in my gas line that had to be blown out.  If I had allowed Jiffy to replace the gas valve, it: a) would not have fixed the problem, and b) would possibly have cheapened the quality of the gas valve on my top-of-the-line unit.

5. Redemption.  In the end, my husband and I decided to ask Jiffy for a refund of our original payment of $119 because of the shoddy service we received.  They agreed on the condition that we provide a receipt showing the the actual problem.  We did, and they refunded us.  I give them credit for being stand-up enough to refund us our money for a job poorly done.

They might be good, as some Yelpers have reported.  But there's no way to know for sure.  Why?  Because they never showed up.  I called to follow up and was told there was absolutely no record of an appointment anywhere in their system.  But when someone takes down all your information and confirms that someone will be there on the agreed upon date and time, how can this be?  What kind of Mickey Mouse operation is this?  The guy who took my call when making the appointment clearly screwed up.

So, if you decide to go with Jiffy, just know there's a chance they won't show up.  They've demonstrated their unreliability and they won't get another chance with me.

I'm so glad that I called Jiffy.  My fireplace burner was malfunctioning.  As it turns out, I just needed to replace the batteries.  They could have come out and charged $100 for a service call.  But Pete diagnosed the problem by phone and didn't charge me a dime.  He showed real class.  

When I DO need help, I'm calling Jiffy.

We have used Jiffy before with satisfactory results. Called because the fan for the air conditioner was not working. Tech looked at it and recommended a new thermostat and gave a quote for the work. After installing the thermostat, he said that he needed to do some rewiring. After he was done, neither the air conditioning or the heater worked and the bill was more than $150 greater than quoted. We asked for a quote for a new system (since ours was not operating at all) and they sent a different tech. What neither of their techs noticed was that when the repair tech was working, somehow the switch on the furnace got turned off. My husband saw it, turned it on, and the system works like it did before we spent more than $400 for the repair. We will be buying a new system from someone else.

Found out that the main line was clogged this morning. Apparently, a handyman came by last week to fix the issue; but, was nowhere to be found for the follow-up call to complain about the issue...

I started searching around on Yelp for plumbers that would be available to fix the issue ASAP. They were able to send out a technician in a little over an hour. The technician was an absolute professional, who had al the tools for the job on hand. He was able to fix the issue and be out of the house in less than 90 minutes.

I am pleased with the service, and would definitely use Jiffy Plumbing again.

I used Jiffy Plumbing & Heating to inspect my AC system last summer, and furnace just a couple weeks ago with a 1 year, 2 check-up deal.  Solid service, doing the checks.  However, I'm a handy guy and have basic technical and troubleshooting skills.  I spoke of a problem I had in the past inspection and the recent one.  It was an intermittent problem with the inducer motor wheel/bearings (I found out through research on YouTube and forums).  I told the techs (last inspection and recent inspection) that something in my HVAC system makes an intermittent squealing noise.  I couldn't replicate it at the time of inspection but I kept mentioning it.  I feel like this would be a common issue and certainly part of a PM (Preventive Maintenance checklist) to oil it up a drop or so.  I didn't tell them it was the inducer motor bearings, I was waiting for them to go through the whole inspection pointing out all parts of the machine and potential issues in the future.  They mentioned cleaning the fan blades for an up charge but I declined as I'll be doing it myself.  So I finished the preventive maintenance by getting a small bottle of multi-purpose oil from Amazon (Zoom Spout Oiler, researched through reviews, YouTube).  I made the squealing, high-pitched noise go away.  I doubt I'll be getting any inspections in the future as it can mostly be done with some basic research.  And that's why I gave 3 stars, because as Yelp says, 3 stars is A-OK.

I had Jiffy come out to my business to repair the toilet. He snaked the drain and destoryed the inside of my toilet. Thirty minutes after he left I attempted to use the toilet and it almost overflowed again. I called the office and they said they don't have  a warranty on these things and it would be over $600 to have him come out again (originally it was about$200) and couldn't tell me why  it was tripple the price or why there was NO warranty.  .... Horrible way of doing business. We have lots of stores and were excited about their fast response time but now i realize why. They can't have many customers!

ABSOLUTELY one of the best service companies I have ever dealt with!  Pete, the technician, arrived promptly, immediately diagnosed the issue and showed me as he fixed the issue.  

There is no one else I would recommend calling to address any heating/ac or plumbing issue!

-Jason K

I can't say enough great things about this company and the person who represented himself within that company, Pete Kristiansen.  He has come out twice to fix my vent free fireplace.  Pete is extremely knowledgeable, personable and takes the time to teach you, us, the homeowner.  I will continue to use Jiffy should another problem arise.

Very responsive to calls.  I have called nights and weekends and always welcomed by an operator.  Some times gotten same day service but some times next day.  Pete is an excellent technician.  Very professional and fast.  Takes care to explain what is being repaired and makes sure he operates in a clean space.  I'll make sure I request him again for my Fall tune up.

Like many others here, my first exposure to Jiffy Plumbing was when something went horribly awry.  In my case, that something involved a hot water heater bursting in my partially finished basement (think any submarine battle scene out of Das Boot, Hunt for Red October, or even Crimson Tide for visuals).

Unfortunately, as many of those living within the D.C. city limits quickly find out, most of the talented businesses (electricians, plumbers, handymen, windows, general contractors, etc) refuse to leave their MD/NoVA areas, whether it be fear of traffic, lack of parking, or extensive permits required for their work.  

Not surprisingly, this limited competition and choice leaves DC homeowners at the mercy of those businesses who *will* cater to D.C., and who instead often suffer from a lack of competence, lack of flexibility (Sure, I can fix your leaky items three Thursdays from now!) or just outrageous pricing, i.e. - our last visit from Spartan Plumbing was $80 every 30 minutes and no free estimates -- this included the timer actually starting when the guy left his car and walked the half block to our door -- and yes, 31 minutes = $160.

Thankfully, the difference in our experience with Brandon from Jiffy Plumbing could not have been greater.  Even though the hot water heater fiasco happened on a Saturday morning, he was able to be on site by 2pm to do a FREE estimate.  He gave a friendly, no-nonsense assessment, and quoted a fair price for a replacement hot water heater without trying to nickel and dime us.  Although he was unable to install that day -- due to the supplier being closed on weekends -- he came back first thing Monday morning as promised.  The hot water heater has now been in two weeks and I am pleased with the results.  

Although I can only speak specifically for Brandon's work, I was impressed enough to call Jiffy to replace the water damaged boiler.  I will update this following their replacement of the boiler.

My experience was identical to Chris K. in Dupont Cir. We just wanted a routine cleaning and gas-line check, plus our remote--which we just had replaced two or three years ago--had gone out again. Also recommended by Jim at My Chimney Sweep, Pete at Jiffy, called twice in advance of arrival to coordinate a convenient time and showed up right on schedule. Not only did the $129 service call include everything we wanted (including showing me the battery compartment for the remote receiver, so I could change the batteries myself the next time they ran out!), but it was half the price of other services we've had in the past. Best of all, there was no attempted up-sale of unnecessary services or upgrades. In fact, Pete recommended against the annual cleaning that every other company that has serviced our gas fireplace over the past the 12 years has insisted that we need. Every other year is more than enough, he said.

We have since had Jiffy out to service or furnace when it went out mid-winter. And once again, Pete showed me what was wrong and how to clean off the gunked-up terminals myself. He also warned us about a crack in a part (ignition?) that might soon fail. And when it did a few weeks later, Jiffy/Pete came out to replace it, but didn't charge a second service call, just the cost of the part.

We more recently had them out for a plumbing repair on a frozen/busted pipe and got the same reasonably priced, prompt, professional service, with instructions on how to avoid the same problem in the future.

I can't praise Jiffy nearly enough. I highly recommend them no matter where you live in the Washington area, but especially in the Maryland suburbs.

--Rob Garretson
Gaithersburg

We got the guys out of DC and they were awesome. It was the second time they serviced our gas fire place and they did a great job. The guy was early, friendly, efficient, and exceedingly helpful. I will tell everyone to use these guys.

I had a big job on this weekend with my mini split heating system. My heating and AC unit died after 10 years and I did not know what to do. I went to Angie's list and saw the great reviews about Jiffy Plumbing and Heating. Pete and Oscar did an excellent job with my new mini split system. Oscar was able to determine the issues that could not be corrected by Michael and Sons regarding the wiring to my unit. Pete came out to look at the system and knew exactly what to do.  Oscar took the time to explain to me how the wiring was distributed in my condo unit. I own several rental properties in the DMV and I will always use Jiffy Plumbing for all of my Plumbing, Heating and AC conditioning in the future. Jiffy has the right approach to friendly customer service like in a small town. Keep up the great work. Always go with the company  that will be honest and upfront regarding your needs.Finally, this is a winning team.

Called yesterday and they showed up today! Fixed 2 Toilets and my Gas Fireplace.
My issues were not dire, so I was not too worried about them showing up quickly. That being said they were very prompt and professional. I will definitely use them again!

In the middle of snowzilla (Jonas) my 23yr old furnace finally died.  I called Jiffy and Pete called me Sunday night and was at my house at 7am Monday morning walking in from the one plowed street onto my 3ft deep street to diagnose my problem and help me set up purchase of a new HVAC system which was sorely needed.  The tech crew came today and got the new furnace installed.  I have heat after 72 hours.  They return tomorrow to complete the installation.  What a beautiful new system. quiet efficient.  Can not say enough good things about Pete.  The installers are terrific and walked me through the new system. They are neat as well.  I look forward to completing the installation process and having a long term relationship with this very responsive firm.

I had scheduled an appointment with Jiffy Plumbing to come out between 8 and 12 to service my gas fireplace.  At 11:15, someone called to say that he'd be there in about an hour.  At 12:45 he'd still not shown up, nor had anyone called.  When I called the main office to ask when he'd be there, I was told he was still en route, and then the operator became abusive because she'd called me at 6:45 am and I hadn't answered!!!!!!!  I cancelled the appointment.  NO WAY do I want to do business with such a disrespectful company.

My gas fireplace quit working.  It was not the usual ODS problem.  The service professional trouble shot the problem with me.  After a few tests using his knowledge, we had it working better than ever.  To make the service call even better he added glowing embers to the fireplace.  Now it not only works better than ever, it also looks better.  Jiffy Plumbing & Heating went the extra mile for me so I have no problem recommending them as a 5 star.

Pay close attention to the negative reviews. I paid $150 for them to come out and service my heating system. This never happened, The representative came out and tried to convince me that I needed new valves in my system because he couldn't add water to the system. I didn't feel that he was knowledgeable of the system so I called another company. They other company came out and serviced my heating with no problem. Now Jiffy has refused to refund any of my $150. Stay away!!!! In reference to the Business Manager's comment. The company did a thorough inspection of my system adjusted my valve that was turned off!!!! and made sure my system was working properly!!! If a qualified tech was sent out he would have known this!!!

Overall a great experience! Got me scheduled quickly, an on a Saturday so I didn't have to miss work. Bobby came out on time and even gave us a call to let us know when he was 30 minutes out. He gave us a free estimate, and gave us some options for getting the price down. Bobby was also great at explaining the problems to us. We had just bought a house and needed 3 different things repaired, he had them all done in about 2 hours! He also didn't leave a mess and was great at doing the work in a hectic environment with 3 dogs (he is great with dogs too!) Overall, awesome!

I called to schedule an appointment for a leak problem in my house. After I had to spell out my name and address 3 TIMES to the person who is taking information and scheduling, I was told a technician will come the next day in a certain time block. I had take day off from work. No one showed up or even called for showing.

They are not reliable as far as when they will arrive at your house and in my experience do not offer windows of time when they can come by.  I had a morning appt expecting a 8am arrival and then was told they might show up by 10am.  

Another time I was given one window of between 6-8p and then got a call that they might arrive by 9pm.  Lucky it wasn't an urgent repair.

Fool me once...

Jiffy and Pete are excellent. Very clear explanation of the issues with our AC unit and system, efficient and timely response, and reasonable pricing to fix the problems. Highly recommend.

Jiffy Plumbing was recommended to us by the guys from Dr. Handy. Jiffy sent over Montez, who was super nice and friendly! He got our washing machine working again, tested the drain to see if it needed to be cleared, help me locate our oddly-located main water shut-off valve. Top marks!!

The plumber gave me clear information about the fix and also answered questions when I called him back. The honored the coupon and arrived promptly. They always answered my call. i can't say if the repair was done well because I have no plumbing knowledge but the service was good.

Unreliable, disorganized and rude!!!! don't use this company. Mark the manager was arrogant, and seemed not interested to explain why the tech. guy never showed up in my house. Cancelled and called someplace else.

Very pleased with the service overall, also on Angie's list they came highly recommended for water damage from a leak. Jiffy plumber Scott came out close to midnite, found the cause of the leak & wrote fixed estimate all within 10 minutes for FREE. While the estimate was on the high end $500 to replace the diverter it was worth it because another pipe had to be replaced and I didn't have to pay more; plus only Jiffy has a 'deal' saving $150 on Yelp!!!
I didn't give 5 stars because 1 or 2 of their phone reps gave me false info about arrival time which stressed me & the plumber's schedule negatively. I suggest getting the names of the phone reps & reporting them to the plumbers supervisor/manager. Kudos to Vince & especially Al who went above & beyond to save the day when I was in tears. I feel confident Scott fixed my plumbing issue quickly & accurately.

Bad first impression. I had a morning appointment to get an estimate on a pipe repair. The dispatcher called to say the technician was in route. I got a follow up call a few minutes later to say the technician was running a little behind but was still in route. The technician never arrived within the appointment window. I called to inquire and was told they were unable to reach the tech for a status. I waited another half hour and called back again and they were still unable to reach the tech. I will not be calling back to reschedule.

I'm very happy with Jiffy. They serviced my heater and gas fireplace. The technician Chris was very helpful and professional. I will use them again.

We had an emergency water leak today and called Jiffy. They said they were a bit busy but would let us know if the schedule freed up. I was pleasantly surprised to receive a call a few hours later when the plumber was on his way over. He immediately diagnosed the issue and had it fixed within 40 minutes. Excellent service all around. He explained the problem, how he was fixing it, and what we could do to prevent it in the future. Very happy with the service. It wasn't exactly cheap, but was the same quote as another plumber who didn't offer to come out on a Sunday.

I had a remote control problem with my gas fireplace. Pete came out on time as scheduled and diagnosed the problem as a faulty remote control. He installed a new one and it works as designed. Pete was knowledgeable and very friendly. It was a pleasure to work with him

It breaks my heart a little to write this, but the truth is that I'm really disappointed with Jiffy.  I had wanted them to work out more than I can express since I've had rotten luck with every plumber since moving to the area.  But the truth is the truth.

I called on Wednesday last week to get someone out either the same day or the following.  Was told on the phone the that it would not be a problem and they would call me the next day.  I stayed home from work and called them back at about 10am the next day after not hearing anything.  I was told there was a mix up and no one would be coming.  The man was nice and apologetic, but said that they were busy and the soonest they could come out was five days later on Tuesday - I was assured they would be coming first thing in the morning.  Despite my best judgement I agreed - I figured all these great reviews had to be worth the trouble.  Tuesday is here, I even called last night to make sure I was still on the schedule because I had to take another day off of work.  No on has called me all day.  I've called every three hours to verify that they're still coming and I'm not getting any answers, just repeatedly told that someone will call me and at times were somewhat short on the phone.  Its Tuesday, almost 7pm, a week after my original call and I still haven't had a call.  I'm sorry Jiffy, but you just plain old suck.

I called Blue Dot Services and they've promised to come tomorrow morning. (UPDATE: Blue Dot called this morning at 7:15am and the service technician was here by 9am.  He diagnosed the problem within 30 minutes, had the part, replaced the part, and restored AC by 10:30am.  He was respectful (put booties on to come into my home and still wiped his feet) and friendly.  Yay.)

Jiffy, if you're reading this, then here's a story some advise.  I have this amazing hairdresser I've been going to for years.   She's careful, she takes here time, she's meticulous and does the job right.  Her prices are reasonable and at the end of the day I give her an outrageous tip and am thrilled.  When I call to make an appointment, she sometimes tells me, I'm sorry, I'm booked for the day, how about another day?  I agree.  The point is, she doesn't overbook herself and provide half ass service.  She's conscientious about her work, respects her customers, and doesn't over commit because in the end she knows that's just bad for business.   She knows a few customers turned away in the long run still pays off, because she leaves herself with the resources to take care of the ones she has.

Not impressed. $120 for a 2 minute job I think was a bit much. Plus quote for installation of a water line was higher than expected. Oh we'll, I'll find another plumber.

Pete from Jiffy fixed an inoperable gas fireplace.  He was prompt, professional, knowledgeable and didn't try to sell me things I didn't need.  He not only got the fireplace working, he made it look nicer in the process.  And Jiffy was reasonably priced.  Great experience.

I just used Jiffy for the fourth time in 6-7 years.  I live in NW DC.  My kitchen sink is prone to clogging because of bad design by the builder; no easy fix for that, so I deal with a bad clog every 18-24 moths.   To clear it, Vinh, whom I have met before, did a great, skillful  job, and quickly.  Jiffy's  dispatch was responsive and kept me informed for what turned out to be a 5-hour wait from my call.   Price was competitive, with no complications or games.  I would definitely use them again, including for other kinds of plumbing work, e.g., hot water heater replacement.  I would consider them for HVAC but am satisfied with the company I have for that.

Jerked me around all day.  Said someone would call me that afternoon to come check out HVAC problem.  Assured me numerous times throughout afternoon that a tech would call. Didn't call until 10:00 at night to tell me that their guy wasn't available.  Not wasting any more of my time on this company.

Called made an appointment, told they would arrive no later than 12 noon. 2PM called back to cancel service could not wait any longer.

I definitely recommend Jiffy Plumbing.  I suddenly had AC issues as the air was not circulating to the upper floor of my home. They were on time, courteous and very professional. Above all they were affordable. They even gave me a great tip with the filter I am using that will save me hundreds of dollars in the long run. I will definitely use again.

Great service today from Jimmy Cook. I recommend this service provider and will be sure to call in the future for service when necessary.

I've dealt with numerous contractors over the past few years - Pete is head and shoulders above the rest.  Pete called several times to confirm the appointment, was there on time, extremely competent and professional.  I could go on but I would just be repeating what everyone else has said - really the best at a reasonable charge.

AC on the blink... called Jiffy. Excellent, Reasonable price, showed up when they said they would.Technician Ron Smith serviced my unit, diagnosed the problem, and had my A/C pumping cold air in 15 minutes flat.  I will call them again FOR SURE. Thanks Ron!

After six (not exaggerating) phone calls, and three house visits from various heating/chimney service companies who would not touch our backdraft issue, and one that made us pay him even though he was here three minutes and said he wouldn't work on it (Flood-do not ever use), finally, finally we found Pete Kristiansen at Jiffy.  Call them, ask for Pete.  He was wonderful.  He came out, told us our problem, and didn't charge us for a very informative call.  If I ever need plumbing or heating service again, I will not hesitate to call Jiffy.

I haven't had a great customer service experience like this in years. I called for an appointment. The technician I requested happened to be in my area, so he called me directly 10 min after my first call. He was at my place within 30 minutes. Got right to work, explained everything, made sure it worked and left me a card. I will use Jiffy for any future Heating, Cooling, Fireplace issue. Fantastic. Pete is smart and friendly and comprehensive.

Extremely pleased with the service I received from Jiffy Plumbing. AC goes out, I'm calling around several places that got good reviews on Yelp. Jiffy Plumbing responds right away. Rob, the technician, goes over the options, writes up a couple of different quotes, then follows up on the course of action I chose. He comes back the next week, once the replacement part comes, finds out another part he didn't quote me for is needed and installs it at no charge since wasn't in original quote. He was easy to contact and get updates from prior to returning and once he got here, worked quickly and efficiently. Even called his office to say what a great job he did. I'll be using Jiffy next time around!

Jiffy Plumbing, Heating and Cooling Master Pete probably saved my family's lives tonight when he inspected our fireplace.  He noted a very serious issue and corrected it before anyone was hurt by inhaling noxious gases.  Not only that, Pete was actually servicing a neighbors fireplace and my wife just so happened to ask him to take a look.  He graciously visited and made an immediate change which again, will probably save our lives from monoxide poisoning!  Jiffy has my full faith and confidence and I will trust them to any future needs.  When you find a good company, you gotta let people know.   Seriously, go with Jiffy.

I called on Friday afternoon seeing that they had weekend service and they said they could possibly get me in that evening.  I did wait at home all night and until about midday Saturday, but they called me back to make sure I was okay with the time and then they called again to say the driver was on his way.  Once he got to me, he was very quick to diagnose the problem (tub needed snaked) and give me what I found to be a very fair quote.  He got his materials and took care of it.  He cleaned up fairly well and was on his way in a very reasonable amount of time.  I would call them again.

Horrible! They give quotes then don't honor them. The old bait and switch!! Also arrive 2.5 hours late...
Called 4 places to get a quote for a Hot water heater install.  Jiffy was the 4th one. I called them on a Thursday at 4:55pm to get a quote on a hot water heater install. David answered the phone and transferred me to Mark. Mark quoted me $350 which included install and removal. I pick up my hot water heater on a Tuesday morning. Call Jiffy at 3:11pm Tuesday and again talk to Mark. He confirmed the $350 price and transferred me to someone else who took my info and set up the install time.

Fast forward to the install which is the next day (Wednesday). One hour past the install time I call Jiffy as no one called to tell me anything.  Turns out the tech got caught up at another job but they had another tech who just finished. The other tech calls me and I tell him what will be done and for how much. We hang up. 3 minutes later he calls me back and says Mark never gave me that price. REALLY??? And it would be $425.  The whole reason I got 4 quotes was to avoid exactly this situation. I didn't feel up to having a stressful conversation with Mark  so I just bit the bullet and said fine. Finally 2 hours and 40 minutes after initial scheduled install time, the tech shows up. He installs the hot water heater. At the end he asks me What do you want to do with the old one?  I say your suppose to be hauling it away. He says that's an additional $50. WOW!!! Now we are $125 over the quoted price. I said just leave it and I will take care of it.

Lesson learned. They don't honor quotes over the phone. They arrive late. Then at the end of a job when you don't have many options there is an additional charge! It's the old bait and switch. I would never ever recommend them to my friends,family or the yelp community!!!

I had 3 different plumbers from Jiffy work on my home...I want to be clear this great review is only for BOBBY.  The first plumber they sent to my home was very nice and made a temporary fix on my  pipes, but didn't not fully understand the problem, insisting I needed to hire a construction crew to dig up my pipes.  The second plumber I worked with from Jiffy tried to tell me my pipes were clogged from grease from a pizza place down the street (our drains are not connected so not sure how this is possible).  I called Jiffy to complain and they were very polite and promised to send their most experienced plumber.  The next day Bobby came to my house.  He seemed to understand the issue right away, explained it to me, and then got right to work.  He snaked my pipes quickly and was extremely clean.  I really appreciated how conscientious he was of our home and that he left our bathroom cleaner than when he arrived.  He was extremely professional and courteous.  We were so impressed with him I would never want anyone else to work on my plumbing.  We had a second clog (separate from the first) occur a week later and I insisted Jiffy send us Bobby again.  The second time he worked on our house he was quick, professional, honest, and clean.  Trust me, you want Bobby to work on your house!!! He also answered all our questions and even gave us some maintenance tips to help us keep our new home running efficiently.  We cannot say enough nice things about him, we are thrilled to use him as our plumber :)