Ben S.
11/10/2022 12:00:00 SA
Bottom Line Upfront: I can't recommend Alfonso and Alfonzo of Gridpoint Plumbing highly enough; reach out to them for any job big or small. They can handle it, will do excellent work, and will provide top notch customer service.
I took over management of a 150+ year old mixed use property in DC, which needed A LOT of plumbing work - the entire building's galvanized pipes needed replacement, many of the fixtures like faucets, sinks, and supply lines needed replacement, the toilets and shower needed repair, the HVAC's condenser pipe was broken clean off and draining down the side of the building, and the spigot in the rear of the building didn't work. As is the case with older buildings, no work is ever simple because there have been changes to standards, different people doing work, and there are always unforeseen issues. I should also mention that the building is occupied by two commercial tenants and one residential tenant and the work needed to be completed around their schedules/needs.
I was introduced to Alfonso and Alfonzo by my personal plumber who prefers not to work on multi-tenant properties. They are a father/son duo with decades of plumbing experience (and, really, general know-how of how buildings work). Not only did they do an excellent job taking care of all of the plumbing issues I listed above, they provided honest advice and very reasonable prices and bent over backwards to accommodate my tenants. Some examples of their superior customer service:
- One of the tenants refused to let Alfonso and Alfonzo work during the day, so they agreed to work at night for no additional charge
- Each night, they would stay late to ensure the water would be back on during the day for the tenants
- They worked strategically in certain areas at a time to minimize the disruption to the tenants, rather than just ripping everything open and doing whatever was convenient
- They noticed my tenants hadn't cleaned their air conditioners' filters and cleaned them for no charge and without me asking
- One of the tenants did sloppy electrical work without permission and knocked out power to half the building while Alfonso and Alfonzo were getting ready to work. They stopped what they were doing, diagnosed the issue, provided a temporary fix for free, and called several electricians to find one who could come out immediately and fix it (this is another benefit of hiring Gridpoint Plumbing - they have all kinds of connections with a variety of contractors).
Aside from all of this, Alfonso and Alfonzo are really great guys. You can really depend on them to get the job done right. They've earned my business for as long as they want it. Trust me on this: stop reaching out to dozens of plumbers; your search is over.
