S O.
01/04/2015 12:00:00 SA
After recently moving to Rockville, we had a clog in our kitchen sink resulting in standing water. I found Fred and Son on Yelp and put a call in to them and another plumbing service that received five-star Yelp reviews.
Fred and Son called back within minutes and someone explained that Fred himself was out on a job, but would be available between 9 and 10 the next morning to come to our home. I never heard back from the other service I called, but Fred showed up right on time the next day. He covered his shoes to keep my home neat, then came in and listened to my explanation. He did a walk through of the home to see where all the plumbing was and explained to me what he thought the problem was (a clog deep in the line) and how much it would cost to fix. He quickly and cheerfully did the repair, pleasantly explaining to me what he was doing and why. He also gave me information about the plumbing in our neighborhood, where he works frequently.
When the repair was finished (48+ feet of plumber's snake down our very clogged line!) Fred showed me a part that was cracked under our sink and gave me a price to replace it with something that would work better. He did that quickly, and then the final bill was less than originally quoted as Fred gave a first-time customer discount.
Just over a week later, we noticed a leak in another part of the house. I contacted Fred and again he got back to me within minutes and came over the same day to diagnose the problem (a pinhole leak which would require a large section of aging pipe to be replaced) and give us an estimate. The following day was a Saturday, but when we called on Saturday morning and said we'd like to go ahead with the repair, Fred shocked us by telling us he was on a job but would be over as soon as he finished. He showed up with his helper Oscar at around 3pm and finished the job around 6 at the price quoted. He was polite, professional, and left our home neat and clean. The repair looks good, and while we are annoyed to have so many plumbing issues in our new (1950s-era) home, we're at least glad we have a reliable plumber!