David G.

09/05/2012 12:00:00 SA

i wanted my water shut-off valve replaced because i had water damage even though i thought i shut the water off. cloths washer overflowed. f.h. furr came out promply and tried to sell me a $500 electric water shutoff system for the washer that overflowed(which i was getting rid of- who'd keep it?). in a laundry room with no floor. so i said no. but relented to the $800 for replacing the bad shut off valve and replacing the pressure regulator. ball valve $233, pressure regulator $569. i should have shopped around, as it wasnt an emergency- sometimes you just want it done.
i come to find out that the pressure regulators are adustable, he could have just dialed down the pressure(which he said was alittle high). i've since dialed it back up to where it was before. the work was good, he was nice and he did a good job pressuring me. next time i'll pay the $60 call out fee and get a second quote.

Fred t.

04/05/2015 12:00:00 SA

I had an issue with my sewer ejector pump. Called my home warranty company which referred me to this company on a Friday. I connected with them on the same day and they gave me a 5 hours window on Monday. Monday comes and 4 hr have passed so I call the guy and he says he is still at the other job but they will get to me today. He calls back 2 hrs later and says he cannot do it, so he will come next morning. Tuesday morning comes and he shows us, diagnosis the issue, but says he cannot do the job because he needs to come back with more guys to take care of the issue! I pay my deductible for that visit.

He tried to have me pay the cost of the work out of pocket and asked me to get reimbursed from my warranty company since he did not work with warranty companies, according to him! I called my warranty company and had them speak with this guy to straighten this thing out. He accepts getting paid from them directly once the work is done the following day.

He is supposed to show up with some guys on Wednesday morning but calls Wednesday to say he will come in the afternoon instead, I said Ok. He shows up in the afternoon ALONE, no guys with him, and gives no explanation! He works for 55 minutes and refuses to change the pump float saying it is ok, and that it was just dirty. He was originally telling me I have to cough up anywhere bet. $350 - $600 out of pocket and then get reimbursed from my warranty company. This is for a work of less than 1 hr!

Many gimmicks and dishonesty is what I saw from this guy. If you are looking for a mediocre company, you have found it here.

Julia J.

9/26/2016

This review is based solely on my experience in getting someone out to look at a water heater problem. I am scheduled for an appointment on Monday Sep 26 between 8 to 8:30 am. Comes 8:45, no one shows up so I called the office. The person on the phone was nice. However, I was informed all plumbers are in a meeting right now and the earliest they can come is around 10 to 11. Why aren't we notified of this? She has no idea. We have to leave at 12 so this change will not work. The person then put us on hold to speak to her supervisor to see how to make it up to us. Then she asked what other day would work and she would change the appointment day right away! We took today off for this and the another appointment so we asked if 4 pm would work. The lady checked and said she cannot guarantee it since they don't have night plumbers. But after asking to speak to her supervisor who hides behind the scene and we never got to speak to, the person was able guarantee someone to come at 4 or later. I am not sure how this is possible all of a sudden or if it's a way for them to get us off the phone. Due to this whole experience, I'm very very skeptical someone will be here. For a company who cannot keep their appointments and have no interest in informing their customers, that says a lot.

Desiree M.

05/05/2017 12:00:00 SA

I want to thank FH FURR for their service but also for their support to the local community. Specifically our local schools. FH FURR has always been a great business that supports the schools. I recently saw that they gave a donation for items at a local school charity run. Most recently, our middle school Parent/teacher organization planned and participated in Teacher Appreciation Week - MAY 1-5. FH FURR donated to our organization so that we could help provide breakfast, lunch, coffee etc everyday of this week. It is not too often that you find companies that are willing to give back to the community in such a big way. WE THANK FH FURR for their community outreach and support!

Ann H.

06/07/2019 12:00:00 SA

Simply too expensive. They lure you in by getting a plumber to your home for free then drop the price bomb. After you wait all day for the plumber and the price quote, you may be tempted to bite the bullet and pay the very high price - don't. I was quoted $517 to snake my kitchen drain. I cleared my own drain using a $6 commercially available product.

Elizabeth C.

7/19/2021

I had no complaints the first year I was an FH Furr customer, but I also had no specific HVAC issues (just preventive checks) until now - which is when I learned that this company uses borderline predatory business practices. Barely 10 days after they prompted me to renew my annual membership fee, my AC unit broke down completely and I quickly made an appointment for two days later. The night before my appointment, the company called asking for new information about parking. When I said that I'm limited to standard street parking, I was told that they would cancel the appointment. We had a long, uncomfortable discussion in which I was told repeatedly how hard FH Furr finds street parking (as I imagine many city dwellers can relate to!) and that their new policy is to require the customer to arrange a parking space for them or they will refuse service. I expressed multiple times that especially given that this call came at 6pm the night before my appointment, I had no way to even try to reserve a street spot - and even that is an extreme requirement to put on a customer in a city where navigating street parking challenges is an everyday reality shared by many.

I was also told to run out and check the street parking signs on my street (I had said that since I don't own a car myself, I don't have my block's regulations memorized) and when I explained that I was still at my office in another part of town, the representative suggested that I ask my boyfriend. This is, quite frankly, offensive both in its heteronormative assumptions and implication that a single woman homeowner is somehow at a disadvantage in this company's eyes simply by not being partnered.

At this point, I am exploring backup options given that even if I could magically provide a saved parking space for FH Furr, I feel profoundly uncomfortable with the way they addressed me. I hope this information is helpful to protect others from similar negative experiences with them.

Karen W.

07/03/2014 12:00:00 SA

Called company because we had a leak in our basement. On a Saturday service, they could not tell me what time they would be out but would call 30 minutes prior to arriving. We did get their claim to fame, Get a Plumber in your house for free however once in the door they charged me $380 just to find the leak (flat rate) and then it would cost $530 to fix the leak (flat rate). So my free plumber in the door actually cost me $910 to find my leak and repair it. :( The plumber was in and out within 1 1/2 hours time. I do have to say that the plumber was very knowledgeable and very professional, and everyone that I talked to at the company were also very professional. My only complaint with them is the faulty claim, get a plumber in the door for free and that they are extremely overpriced. I'll use another plumber next time for sure.

Bill R.

06/12/2017 12:00:00 SA

We have had FH Furr out twice last week to fix our AC. After replacing the contactor the unit was fine for a day and this trip cost us $675.00. We called late the next day when the unit failed again and FH Furr stated they would be out the next day. The tech showed up late following day and began to trouble shoot the issue. He eliminated several issues but I think during the process his troubleshooting caused a short that blew both the main board and the transformer. He was able to replace the transformer and bypass the main board to get the AC running but this trip incurred a cost of $350.00. We are now in the process of replacing the entire HVAC unit for our home and have already put out over $1000.00. After talking with other HVAC contractors they all stated this should not have happened. I would not recommend FH Furr to any one looking for a solution to any HVAC issue in their home. Just skip them over and move on.

Carl H.

1/22/2010

Had really bad experience about 4 years ago. Had them come repair the main water shutoff valve to house and install a new more easily accessible secondary main shutoff in preparation to sell the house. Their worker while doing this simple task turned off my baseboard hot water boiler system and drained the boiler, it was completely isolated from the house water system except for a water supply pipe to add water to boiler (when needed). Upon leaving, their worker relighted the boiler and left without opening supply valve to refill the boiler system. Relighted the pilot and was in truck and down road 2 min later. With only air in the boiler, the boiler overpressurized and the expansion tank rubber bladder EXPLODED like a loud detonation.. With no heat (with newborn baby in house), I was forced to let them repair their damage, they CHARGED my credit card (which they now had on file). After several days on phone with their managers, the best I got was about 10% off when it should been free. BOTTOMLINE: They come out to fix one thing to get into your house so they can damage another items requiring a more expensive repair.

Anna G.

04/02/2017 12:00:00 SA

I had FH Furr replace a kitchen and bathroom sink with new faucets I had purchased. FH Furr does not guarantee anything if customer provides the faucet. If there is a leak, it is the faucet that is suspect. I had a new never used Central Brass bathroom faucet installed. It dripped so the tech said that it needed new stem cartridges. I ordered new stem cartridges from the manufacturer and still have the same cold water leak. FH Furr will come out again but will charge you for any work because they did their part -- the installation of the customer provided faucet. If it leaks, it's your faucet.

Jerry O.

01/07/2016 12:00:00 SA

Thanks for sending out the typical form letter. No one has contacted me about this problem yet.

Sue A.

01/08/2020 12:00:00 SA

Sorry, but Furr seems to have abandoned customer service, and it looks as if we need to part company. They did all our plumbing, heating, and a/c for decades, and we were always pleased with excellent work at fair prices.

At our last call they announced that they no longer make appointments. They just put you down for a specific day and want you to be available for the entire day. They won't eaccept a request for an afternoon visit. They'll get around to your call whenever they're ready with an hour's notice.

Wholly unacceptable.

Really sorry about this, but I can't commit to staying close to home all day for a call that could come at 4:00.

I'm back to appreciating Furr. They installed some outside lights for us several weeks ago. A few days ago the lights refused to go on. I called Furr today, and the technician came almost immediately. He spent over an hour checking wiring in our old house, and fixed the problem at no charge.

Fantastic.

Nancy P.

12/10/2016 12:00:00 SA

We've had FH Furr take care of our HVAC system for many years and have never had a bad experience. Today Patrick C. came out and inspected our system. While there were no issues he offered lots of good advice on what we can do to keep the system running in peak condition! Thanks!

Vivian B.

09/05/2020 12:00:00 SA

I reached out to FH Furr through Costco for an HVAC replacement.

Pros:
- Costco affiliated which brings peace to mind that it will be quality service
- Prompt reply to make an appointment for the next day, with an email and text confirmation
- Very punctual on their arrival
- Was told it would take 90 mins but took more like 30 mins, very grateful
- My brother had his HVAC replaced by FH Furr through Costco and was very pleased at the price and quality

Cons:
-Estimate was TERRIBLY overpriced. This was my fourth estimate and it was by far the most expensive, almost 2x the amount at $12,000 for a 14 SEER 3.5 ton HVAC replacement. Absurd.
- Gave me a sales pitch about how unreliable all the other providers are
- Graciously knocked price down to $10,000 and maybe this is just typical sales, but I never understood the negotiation game... Why can't I just receive an upfront honest quote? And that price is STILL more than all the other quotes I had received.
- Felt pressured to make a deal right then and there, salesperson was ready to call his manager to make the deal. I said multiple times that I was not comfortable making a huge/expensive decision on the spot like that
- I never received a follow up emailed quote that I had asked for, but maybe the salesperson knew I was not going to seriously entertain their estimate

Seems like a lot of the recent reviews are similar, in that estimates from FH Furr has been extremely overpriced. Very disappointed, especially as a Costco distributor, I was hoping for something more fair.

Marie C.

5/14/2015

I called FH Furr and spoke to HVAC service manager, Mike, who was condescending, rude, inattentive and totally unsympathetic to my situation. A condensate hose has disconnected TWICE in THREE years and he said he really didn't know what could be the problem. He said he'd do his best to take care of me.
Especially considering what a loyal customer I've been, I thought do my best meant he would have my problem fixed by the next day. Taking care of me consisted on someone calling me two days later to set up a service call.

After 20 years of loyalty and a service contact, I expected the company to really step up and help me. I was hosting a party the following day and temperature were predicted to hit 90.

Ironically, while you're on hold with this company , the recording goes on and on about how much they value customer service. Ha! I canceled my service contract today.

Kelly K.

4/29/2009

*no stars*

Hubby called these guys to fix our two outdoor faucets. He had left the hoses attached during the winter and they froze. Hubby told me to go ahead and get them fixed if it was $200 or less. Anything more than that, I needed to call him. So the guy from F. H. Furr got lost twice. When he finally found our house, he rang the bell. I opened the door and said hi! and he shrugged his shoulders and said in a very annoyed voice plumber???, like, very sarcastically. So, decided right then that I didn't like him. Rude. So I told him the problem (again), and he went outside and took a look. Then he asked to go into our basement to look. So then he comes upstairs and asks me how many thermostats we have. ??? So I said I wasn't sure. He said, you are not sure???, and he was basically implying that I was stupid for not knowing. So he writes up this estimate (thank god this visit was free), and he said it would be at least $700.00 (!) to fix our faucets! I balked at the price, and he said that it was a big deal to fix, that he would have to cut through drywall (huh??). I said, well, we were thinking more like $200, and he sighed and said there was no way we would be able to get it fixed for under $700.00. So anyway, I told him no way, and he left. We had a plumber come out day before yesterday (RL Randall Plumbing, 540-854-4743), and the guy was in and out in less than an hour, and it costs $170.00. Hubby was so mad at Furr that he sent them a complaint letter. Losers.

Daniel C.

12/13/2019

I recently scheduled an appointment with FH Furr. The scheduler could not tell me if it would be in the morning or afternoon so I took a full day off from work to meet their employee. A dispatcher called me and said the technician would arrive at 1pm or earlier. I received a text from the technician that said he was on his way. The dispatcher later called me and said the technician would arrive at 3pm. At 5pm the technician had not arrived. When I called FH Furr (I was on hold for 10 minutes) they still could not tell me when the plumber would arrive. This is not the first time I have had a unsatisfactory experience with Furr but thought it was an anomaly. I was wrong..I provided one star only because it was the least possible. Bottom line is that it is my recommendation that you should AVOID FH Furr if possible. I have previously received great/prompt service from Len the plumber.

Donald S.

11/30/2013

Beware of this company. they sold me a new heating and a/c system and and changed the parts that they installed wit other company parts. I contacted costco who made them install the parts that I ordered. The system they installed is three years old and has broken down at least 6 times leaving us without heat since Thanksgiving. I asked Furrr, who I have a contract for service with, to send someone here to at least get the heater running on a reduced basis they said no. The temperature in our house is now 54. My wife and I are both in our late 60s with health problems. Beware of this company

Yufei J.

7/22/2017

The most expensive plumber in the Metropolitan DC area. A good company if you don't care cost for plumbing repairs (of course any company could be a good company if they charge premium fees). Just on Wednesday they charged me $385 for fixing the pipe leak on my water heater which the other companies could do for $150.

Arvind M.

11/06/2021 12:00:00 SA

I contacted FHFurr to replace under sink drinking water system. An appointment was scheduled a week later. We were told by the scheduler that the plumber would have all the parts and the system to be put in. A plumber showed up on time. He started examining the entire house water system. He informed us that the water heater was 10 years old and we should get it replaced. We did not have a hot water problem. He the wanted to put a new valve in our main water line in addition to what we had. Based on his pitch we agreed to get it done. He then informed us that he would come and install the water heater first. Neglecting our original request that we wanted a drinking water system. He came next day fitted the water heater and the valve. But wanted to replace a copper pipe of the water heater which would cost an additional amount of a couple of 100$. Left with no choice we agreed. This would have been part of the installation. Now he started looking at the drinking water system. He did not have the parts. Complained about the original installation as it was leaking. Note this was the original reason we contacted FH Furr for. He demanded that he be paid for the work on the water heater and valve first. Which we did. He came in on the third day and demanded that he would need a drinking water faucet, which he did not have. We ran to Home Depot to get him one so that the work was finished. He finally managed to replace the filter and used some old compression fittings. Note again we called them to replace the under sink drinking water system. He billed us again around $500 for doing the original under sink system replacement. Now our tab was around $6000.00. We just wanted our under sink system to be replaced. He also tagged on a $75 reschedule fee, we did not reschedule anything. Timing was driven by the plumber. Created two invoices. Moral of the story is - they will come in and con you to buy buy additional equipment using scare tactics about flooded basement. Our old GE water heater was 10 years old and working just fine. They don't carry or have the fittings for an under sink system. They are not experts in this area. They will tag on additional stuff while doing the job. It's a con so beware, you will end up paying thousands for stuff you do not need. They will scare you into buying big ticket items. You have been warned. They will also try and sell you additional stuff. They are conmen, work on bad faith and scare tactics. Blackmail you by delay. Untrustworthy conmen

Sarah C.

08/01/2022 12:00:00 SA

FH Furr's primary concern is squeezing the most money possible out of customers. It began when I was duped into paying for an annual service agreement, then charged $944 for a garbage disposal replacement in 2021 (something I found out could have been done for $300). I should have known better calling them out to take a look at my water heater, but thought at least my plumbing service agreement would cover the cost of the visit- I was quickly proven wrong! The plumber, Clayton, was quick to let me know a repair wasn't possible on a unit as old as mine (8years) & gave me two options for replacement that ranged between $2700-$3500. I declined, said I needed to speak to my husband, & Clayton left angrily. Another plumber informed me that the water heater could indeed be repaired, but we weren't able to get service right away due to scheduling. 3 days later, my water heater began smoldering, & now I actually DO indeed need to replace it due to the damage. The replacement with an alternative company is $1400- less than half of the cost of FH Furr. Because Clayton was trying so hard to sell me a new one, I'm now not only going to be out $1400, my house could've burned down because of the lack of interest in simply repairing the appliance.

Rebecca F.

8/22/2020

Unbelievable!!! Scheduled a maintenance with these guys over 2 weeks ago. Appointment time was for 8:30 am. I get a phone call at 8:28 that the tech can't come because he has a meeting!?!?!?!?

WHAAATTTT!!!!!!!???????!!!!!!??????!!!!!!???????!!!!!!!

I took some leave from work, on a Friday mind you, so I could sit home & wait for a cancellation call 2 MINUTES BEFORE THE SCHEDULED APPOINTMENT that was made weeks ago... I get it that life happens but this is total BS & a joke IMO!

Uh buh-bye F.H. Furr. Furrget you!

Jamie E.

7/21/2016

Very disappointed in the service that FH Furr provided while trying to figure out an issue with our air conditioning unit. The technician did point out several issues that could he the problem, but it was almost like he was talking down to me. I don't know much about HVAC systems and such, and there wasn't a lot of documentation with the system when my fiance and I bought the house. The prior owner had a new HVAC system installed in 2012, that was about the extent of my knowledge on that.

While trying to explain to the technician he continued to talk down to me and pretty much made me feel like the dumbest person ever. After giving me all the information he could he explained that there would be a $500 charge to fill freon alone. Then it would be another $800 - $2,000 or more to actually diagnose the issue. After hearing this I had a bill written up for the work they did and that was it.

Another company was called and they diagnosed the problem and charged the freon for over half the cost of FH Furr's freon charge alone. We had a water a water heater installed by FH Furr back in the spring and we have a 15% discount on issues that may arise from that. After having this dealing with FH Furr I'm wondering if that is even worth it.

Nikhil J.

05/09/2018 12:00:00 SA

I was referred to F.H. Furr through Costco. Given my past experiences with Costco, I made an assumption that this would be a cost effective approach to a major purchase - a new heat pump (HVAC). While the sales person was prompt, polite, and professional, his knowledge on packaged systems was severely lacking. I was able to learn more by running a couple Google searches - while he was taking measurements. Now, the reason for the 1 star - the quote. I was quoted $12,800. I know packaged systems are rare, but wow, that was absurd. I'm glad I called other companies using Angie's list. I got three quotes that were HALF (50%) of F.H. Furr, for the EXACT same model and am going in a different direction. Save yourself some money and shop around.

Joseph F.

3/19/2018

Does good work - Overcharges -- Tries hard to sell you additional overpriced services
Electrician.
Came quickly to install a new electrical line in one room, did good work.
Charged me what I later learned by comparison shopping was twice what I would have paid had I been more patient and shopped around.
Told me the charge included a Gold Preferred Partner Plan.
The Plan turns out to provide no service, only provides for a technician to come by and try to sell you additional services -- at a 15% discount.
Go figure what that means.
I feel like a fool for falling for their scam, will not fall for it again.

Laura T.

12/26/2022

Had issues with our new heating system twice in 14 months . Made a complaint and F.H. Furr did reach out to work with us on a resolution. They stressed that they wanted to maintain a good customer relationship. The system was under warranty and they were able to fix the issue quickly . We want to thank F.H. Furr for realizing the importance of maintaining lifelong customers and making sure that when you spend a large amount of money on equipment it works properly .

Momsrock M.

8/26/2015

We came home from our vacation to a 91 degree house. We had FH Furr come out a month and a half ago for maintenance on the two systems so we thought of them first. They came out and said the compressor was out and we should consider replacing the entire system because it's old...it's a 9 year old system. They quoted us 10k+ for the repairs. After the main technician left, a second one came in to give us another estimate for the parts and labor. Later that night, my husband and I both realized they only looked at one of our units, THE ONE THAT IS COMPLETELY FUNCTIONAL! Neither of the FH Furr technicians actually went into the attic or looked at the system that was actually broken. Wow....just wow... We called and spoke with a manager and he just defended his guys, which is great, but makes his whole company look like con artists. He actually said that his guys quoted us on the smaller system only because that repair would fix the larger unit automatically. Ummmmm.... We are going with another vendor.

They get two stars because their technicians were nice, full of crap, but nice.

Brock M.

1/30/2019

Responsive and my tech were good. I called to take advantage of a $49 water heater flush, along with a whole house plumbing check. I also mentioned I had a leaking toilet tank. The flush and inspection went fine, but the quote I was given to repair the toilet leak was over $200. I declined and fixed it myself. All that entailed was a new flapper for $5.99 and 90 seconds to install it. That repair bid was ludicrous. I also asked for a bid to replace my water heater since it is at the end of its lifespan. That bid was $3800 for a basic water heater - a few hundred less if I signed-up for their maintenance contract. Dont know how they get anyone to pay those prices, but I won't be one of them. Uh

Tom S.

3/24/2016

I am extremely pleased with the services FH Furr has performed.

Background:

I have had multiple service technicians come via home warranties and I would not recommend any of them. Enter FH Furr. I have been on contract with FH Furr for about 10 years now as a customer, and am finally moving out of my current home. We have kept up with all of the recommended services. I took care of as many of the easy ones I could do myself as a homeowner and have had the professionals at FH Furr do the rest. We had our heat pump (old one shook itself to death during an ice storm) and the hot water heater (old one's anode broke and unit was rusting from inside out!) replaced 8 years ago, with no major issues to date aside from normal upkeep. The air handler has worked fine, with the occasional relay or capacitor needing replacement.

Customer Service:

The call office always answers the phone and immediately transfers me to the correct department. They always give at least a 30-minutes heads-up call that the technician is on their way to my home - very courteous. They will even call back if/when a delay occurs because the technician has to take more time on their current job. The one time I had to leave a message with the manager (Mike), he called me back within 20 minutes of leaving the message! That never happens elsewhere. The technicians all reviewed their notes with me before submitting them and sending them via e-mail immediately.

Recent Services:

With selling a home comes a home inspector. The one who inspected our home reported many opinions and few facts, enough to scare the buyers into thinking they needed a whole new system! Yikes! So, I called the professionals at FH Furr to come and assess the issues the inspector came up with. They were able to come on short-notice and all on the same day, which helped immensely with taking off work and scheduling. They also were able to write up detailed reports of their service inspections that I was able to use to send to the new buyers to put them at ease.

HVAC - Chris R. understood the home buying situation and inspected the heat pump system. He repaired a few items that needed taking care of like a faulty relay and wire and he cleaned out our heating coils. He gave excellent advice and upkeep suggestions. His write-up was very helpful in keeping easy-to-understand language of the work done.

Electrical - this is a newer service offered, as the service contract only used to include plumbing, heating, and A/C, so I was curious how things would go. Joey D. came to replace a breaker that would not reset (that almost electrocuted the HVAC tech!). He was polite and completed his work in a timely fashion.

Plumbing - Shawn Rose came out to assess the status of our hot water heater's expansion tank that was said to be about to bend/break the pipes around it. He inspected the tank and determined it was functioning as it needed and was still up to code, but still ended up putting a strap around it to help satisfy the perceived issue, all without charging us anything for the 2 minutes of labor - he didn't have to do that, but still did knowing the situation.

Conclusion:

In the end, we have been thoroughly satisfied with their reliable services to date and we will continue to use FH Furr for our new home and the future.

Mike G.

08/03/2018 12:00:00 SA

Great service reps, if you can actually get one to show up!

The scheduling and appt management is horrendous.

I had a brand new sump pump installed by FH Furr. The installation guy was knowledgeable, helpful, and was a great experience. A few weeks later, with the massive rains, an issue arose with backup pump positioning.

Scheduling a follow up to fix the issue:
Attempt 1 - Service guy shows up, tells my wife that nothing is wrong and promptly leaves. When i get home, the sump back up is still not working properly.
Attempt 2 - Monday, scheduling window between 4-7. Calls at 5 that he will not make it today.
Attempt 3 - Wednesday, scheduling window between 11-1, Calls at 12 that he will not make it by 1.
Attempt 4 - After complaining, we are assured that we will be the first stop on Friday, between 8:30-9... nobody shows...get a call at 11:30 that the rep is ready to head to our home... unfortunately, we had already left for work.
Attempt 5 - Requested to be the first stop. Service agent showed up and was great. FINALLY fixed the issue.

John M.

12/11/2013 12:00:00 SA

The company responded quickly to my concerns and made a good effort to address the problem. This effort deserves a recognition to the positive.

I remain of the view that scheduling appointments is way too difficult and makes the company look less caring or organized but it could just be an area for improvement. People shouldn't have to get mad or elevate matters just to get a good customer service experience.

The technician was very good.

Definite points for making the improved effort.

Chris F.

11/12/2015 12:00:00 SA

Jimmy B. Is an outstanding technician. He is extremely knowledgable and did an outstanding job installing our new water heater. The 5 stars were well earned, and we will absolutely use Furr for any future maintenance needs.

Diana B.

11/05/2019 12:00:00 SA

FH Furr sent a technician to our home to take at our outdoor lighting, since some of the lights were broken.

After walking around the property, he asked to see the main panels, supposedly because it was necessary for the work outdoors. After looking at the panels for a while he told us that BOTH main panels needed to be replaced because there was some overheating issues, and that they could melt or they could catch a fire.

He even said they could do it the following day, since it was a dangerous situation. Evidently, we were scared about it, but decided to contact the home inspector, since we bought the house two months ago, and he hadn't mentioned anything. He said he hadn't seen anything wrong with the panels.

Still, we called another master electrician to come look at the panels, and he said the same thing. NOTHING wrong with either one of the panels.

FH FURR gave us an estimate of $12,000 to replace both main panels, gave us a false impression that we were in imminent danger in our home, when it wasn't true.

Additionally, he also mentioned that one of our AC units was almost dying and that it'd need to be replaced soon because it didn't look good - again, we had just bought the house, and the home inspector didn't see anything wrong with the AC units and they work perfectly fine.

They were clearly trying to take advantage of us, instilling fear in us and making a huge sale of something we didn't need at all.

This is clear unnecessary overselling, and I would even say attempted fraud, since they were lying to us to make us spend a huge amount of money for a completely unnecessary work.

James B.

8/20/2019

I called F.H. Furr to look at my A/C unit in my house because it is getting hot upstairs in the afternoon and evening. The technician they sent over was not the least bit concerned with a solution to my hot upstairs problem. He just opened the staircase entrance and said there was no need to go there and then closed the entrance. He then asked to see my circuit breaker box and said I had 5 or 6 breakers that needed replacing. The breakers have worked just fine for the last 27 years. He said the brand of the breaker did not match the brand of the electrical box. When I asked about the heat upstairs he said that I needed to contact a roofer and maybe an attic fan would help, but he always heard roof venting worked better. He then went out to his van for half and hour and came back with estimates that included a Ting.com product that I did not request and did not need. His estimates included several combinations, the first being a combined cost for the Ting app, replacing breakers and installing an attic fan for $3,000+. The estimate for only the attic fan was $1,200. Replacing the breakers would be another $600. This has to be the worst customer service I have seen yet. They are only looking to take your cash for things you don't need. Go somewhere else for solutions to your HVAC problems!

Celina L.

09/02/2014 12:00:00 SA

So let me preface this review by saying this is the first review I have ever posted - that's how terrible my experience with FH Furr has been so far. We purchased a new Lennox HVAC system in Feb/Mar timeframe. We had an older unit that worked just fine but we could tell it was on its last leg. My husband was leaving for a one year deployment and decided to replace our old HVAC so I wouldn't have to deal with it if it broke. Well - our 16-year old unit would have been much more reliable. Our A/C failed about a couple months or so after installation because it wasn't installed properly. We called to have a tech come - the guy said the voltage was off in the thermostat, (which was not actually the issue) he messed with it and left without verifying the unit worked so I had to call them back. FH Furr told me they wouldn't be able to send anyone until Monday - this was Sat and 85 degrees in the house. On Monday they sent a senior tech to fix the unit. Fast forward to today - our A/C failed again last Friday. They sent a tech on Sat who said there was yet another part failure and that he would order the part but wasn't sure when it would come in. I called this morning (Tuesday) to get an update and haven't heard back. Meanwhile it's been 90 degrees in my house, I've had to purchase multiple fans and may need to look at a hotel room for my toddler and mother because the heat and humidity is so bad. This $7k investment has turned out terribly - Fh Furr should re-install this unit with properly trained techs to make sure there are no more failures! I feel like the unit is a ticking time bomb, and that I am just waiting for the next issue. This isn't peace of mind - this is one more worry for a working mother with a deployed husband and a million other stressors. Thanks FH Furr.

Karen L.

5/21/2019

I have been and FH Furr preferred customer since they installed my Trane HVAC and AC unit 8 years ago. I pay every year for a contract to have two cleanings done on my HVAC and AC a year. Lately I have been jerked around with appointments being changed and I have to sit and wait for them to come. Today is my second day of waiting for someone to come clean and fix the AC unit which is blowing just circulation air like a fan. I was canceled Monday because somebody needed big repair's and I was the next person on the technician's list so therefore I was cancelled. today Tuesday you would have thought I would have been the first one on the technician's list for service. Oh no I'm not. I'm still sitting here waiting waiting waiting. Reminds me of the gasoline issues we had back in the late 70s so someone has cut in front of me and got serviced before me. It may be time now to find another company and sign a new service contract. I am not a happy customer at all.

R V.

2/13/2014

My 80 year-old parents purchased an entire top-of-the-line Lennox heat-pump system 1 1/2 years ago via Costco to replace a very old oil-fired furnace.

They have experienced ongoing problems with their $8000 system leaking refrigerant and my parents had to call once again last November to report the heat was no longer working. FH Furr's customer service person on the phone was extremely rude and actually argued the fact that the heating system was no longer working. They finally did sent someone to come fix it, but by Christmas the heat wasn't working again. After my parents made several calls resulting in little response I stepped in and ended up speaking to the general manager, Joe Banford, who blamed the cold home on all sorts of things: the house, the insulation, etc. He also mentioned the manufacturer is using thinner materials in their coils, and thus the coils are more prone to leaking refrigerant nowadays. We now know about the company's commitment to the products they purvey.

But it also turns out FH Furr did not replace the 47 year old refrigerant lines despite being asked to do so. The result is that there is now uncertainty about the installation and who is to be held responsible for the refrigerant leak. We also found they did not offer an extended labor warranty which is offered by the manufacturer which would have prevented the situation entirely.

FH Furr provided an estimate for $900 just to come troubleshoot their own installation. This cost covers troubleshooting only and still will not provide a working system.

So essentially, FH Furr did not do what was asked of them and failed to provide a cost-effective climate control solution. Lennox and Costco have not yet responded to letters bringing this to their attention.
I did receive a call from the installation manager which resulted in nothing since the GM is out of town, and apparently nobody has been appointed to make decisions during the GM's absence. In the meantime Virginia is experiencing another snowstorm (Today is Feb. 13) and my parents are still in the cold.

We will have to find another contractor to fix this.

FH Furr is comfortable with bilking an 80 year old couple out of $8K and leaving them without heat for months during this record-breaking winter.
The question is now: How will they treat you or your parents?

Shelley C.

09/08/2022 12:00:00 SA

I needed HVAC cleaning services and was introduced to this company thru Costco. It was meant to be affordable, like a $500 job. I agree with many of the other reviews, that the final price tag was double. It's a hard sell when they're on site. The techs seemed knowledgeable. They focused on the cleaning. No one walked me thru if I'm having any issues or what to do to take care of the system. I'm not sure if the air flow was adjusted for example to maximize cool air to top floors. I was also told to update the filters and that they wud get back to me because they didn't have the right size w them. I've had no follow up on that. I've used this company on 2 follow up services, but the prices are so high. Even if you pay the extra annual cost to be a preferred Furr Family customer, I def did not see any benefit to this. Will not be using them in the future.

M S.

4/27/2017

I hired them to do a $49 water heater flush and General plumbing check. That work went fine and they told me what I already knew was that I needed a replacement water heater. They even told my wife that our old water heater could catch fire! Seriously? The quote they sent me was $2200 for a six-year warranty water heater no mention of brand and their labor. I had the job done with a $480 Rheem 9 year warranty water heater that I purchased myself and $600 to have a plumber install. These guys are a Rip off!

Maureen A.

02/09/2013 12:00:00 SA

We have been loyal F.H.Furr customers for over 10 years, using them for all our heating, AC and plumbing needs. If you live in the Wash. DC area you have probably seen the truck with the giant photo of F.H.Furr waving from the back of the truck. In October 2010 they repalced our entire HVAC system with a Lenox system for $9,000.00.
Aprox. 2 years later, on Sat. 2/2/13 we woke up to a temp of 55 degrees. We tried unsuccessfully to get the thermostat to work. We called F.H.Furr to see if they could get someone to come out. They could not get anyone to come out that Saturday (booked) so the appt. was scheduled for Wed. and I would take the day off work. They could not give me a time but I was told it should be by noon. I told the person the model # of our system and to please make sure the tech had a replacement thermostat with him so the repair could be completed on that day. On Wed., as the day went on, I called 3 times to find out where the tech was and each time repeated that I would like him to have the thermostat with him. It was after 5:00 PM when the technician, Andrew showed up. He was polite and professional as all the techs have been. He states he has to run a diagnostic on the system and the charge would be $115. I am not thrilled but understand they are not a non profit and agree to the charge.
20 minutes later he tells me that we need a new thermostat. He will go out to his truck to see if he has one but if not it will cost $75 to order one. He comes back in and surprise,surprise he does not have the thermostat. The $75 receipt reads ( acquisition fee for non truck or company stock from supplier includes shipping cost). I am then told it will cost an additional $204 for them to come back and install. The $204 receipt reads (Replace manufacturer warranty thermostat, shipping and warr paperwork complete and sent to manufacturer)
TECH LEAVES AT 6:15 PM , I HAVE A BILL FOR $394 AND THE PROBLEM IS NOT FIXED.
The minute the tech leaves I pick up the phone to call F.H. Furr to let them know how unhappy I am to be charged $394 for a 2 yr. old system under warranty. I was called the next day Thurs. to say they had the part and could come over and repalce the thermostat. Because I was at work and they advertise Sat. hours I said it will have to be done on Saturday. I was then called by a Manager, Mike, and he said there was a misunderstanding ,the thermostat is a stock item and I should not be charged the $75. He also said they will make an exception and schedule the appt. for Saturday. (he explained they do not do warranty work on Sat)
So, today Sat. 2/9/13 the tech Andrew shows up and replaces and programs the thermostat. The replacement consisted of putting the front part on the existing section that was already wired to the wall. He apologizes for the $75 misunderstanding and leaves.
In conclusion, we paid $319 to replace a thermostat (under warranty) on a 2 yr. old $9000.00 system.
So, the next time I see F.H.Furr waving from the back of the truck, I will wave back- BYE, BYE that is!!!

Marshall L.

08/12/2021 12:00:00 SA

Customer service and management was responsive and easy to work with. That's about all the positives.

From prior reviews, the fact that the technicians work on commission is obvious in a second. I'm a mechanical engineer by profession, I've taken classes in thermodynamics, run simulations for thermal fatigue, etc. Yes, I know our system is ageing. I get the risks. I understood it the first time and I don't need to be told 10,000 times more. We are saving to replace the system, but we also have other concerns with our house we also need to address. Respect that.

After he replaced the blower fan and control board, he bridged the circuit down at the board to show that it was working. Unfortunately, our NEST's battery was drained and needed to be charged so we couldn't see it work from the thermostat. He left and we figured we would plug it in after charging and it would work. I can't fault him too much for this, the thing takes hours to charge. Perhaps it would be good to check beforehand in the future. We plugged in the thermostat and it throws an error code of no power. Come to think of it, he could have just closed the circuit at the thermostat wiring and he would have caught the issue there and then. Anyways we called and he came back the next day.

Turns out the blower fan safety switch broke. It's pretty obvious to anyone reading this how that happened, right? He wanted us to pay something like $250 to replace it... I should note that this is about a $10 part and takes 20 minutes to install.

It reminded me of the time I moved, the movers dropped and broke my toolbox, and told me to buy my own. Oh wait, they reimbursed me.

Maybe it was more like when I got cabinets installed, they dinged and dented my dishwasher, and I was like cool I'll just buy a new one. Wait, they deducted a fair price from the bill.

Honestly wouldn't put it past the guy to have been rough during install just to try and break things to lead to increased charges. Just stop the commission model and increase base pay if your techs can't behave. You're being idealistic if you think they are out there doing the best job possible in order to get commission. All they're trying to do is get more sales any way possible. But hey, maybe that's what's best for business.

Update- They sent a bag of Werther's Original candy. Thanks. I hadn't seen this candy since my grandma pulled one from the crevices of her purse nearly 30 years ago. Who actually eats these nowadays?

Kevin D.

01/05/2019 12:00:00 SA

Don't waste your time with FH Furr. They never show up on time and will keep rescheduling you. Waited patiently on Friday taking personal vacation time to wait at the allotted time from 2-5 pm . They called and said technician would not make it and rescheduled same day between 5-7 pm. Later in evening they called to say the technician could not make it out. I expressed I was upset that I wasted my time waiting. They rescheduled me for Saturday from 10 am to 1 pm. I again waited patiently. When they didn't call or show by 1230 pm, I called them only to learn from their dispatch that the technician would not be out until later in the evening. At that point I cancelled. They obviously don't value their customers time so why should I expect that they would add value working on my home. I will never call them again for any work and will be certain to let all my friends know they are a waste of time. As a Costco member I'll also be sure to let Costco know my displeasure with them. Wasting your customer's time is a sure way to lose business

Ken U.

1/23/2019

Just had a hot water flush done by George Mathews who was very professional and thorough. The $49.99 special is well worth the price for such a service which also complete inspection of all plumbing items, disposal, sinks, water valves, etc. George was on time and very knowledgeable. I could not have asked for more in a service tech.
Highly recommend!

Pat C.

1/23/2018

So my HVAC unit abruptly stopped working some weeks ago. The previous owner of our home purchased the unit from FH Furr, so we called them.

The guy comes out and tells us our unit is completely broken beyond repair and we'll need to replace our unit. The quote? $16,000. Wow, we immediately knew that was too much.

We had another guy from another company come out and fix our unit for $160. There was just a minor circuit issue. FH Furr wanted to overcharge us literally by 100 times.

Matt S.

05/08/2020 12:00:00 SA

Only giving a second star because the technician who came out to give the estimates was nice, professional, and knowledgeable. I was looking to purchase a water heater from Home Depot, which contracts with FH Furr to do installation. FH Furr provided installation estimates that were double the other estimates I received. They made no attempt to explain why. Beware this company. Shop around and do your homework. You can save a lot of money by going with others in the area. I went with another large national hardware retailer because their installer came in with a very reasonable estimate and I'm very happy with the work.

Leon T.

9/17/2021

Plumber came to my house determined the repair then began calculating the price on his tablet. He quoted me $376.00 to replace the toilet parts. I asked him for a breakdown of how he got to that figure. His response was it included coming to the house, parts and labor. He did not provide me with the breakdown. And, I already had the parts. I refused the service. I called another plumbing company. The other company came to my house, used my parts and the bill was $170.00. $200.00 less than what Furr quoted.

Robert H.

1/20/2021

I do not recommend FH Furr for any in-home service orders. My experience with them yesterday left me feeling they were more focused on upcharge selling and additional services than reasonably and economically fixing the homeowner's original problem.

We suddenly had three kitchen outlets lose power last week. I called many electricians and FH Furr was the only company able to respond quickly. This left me with optimism. The service technician arrived on-time and was cordial, professional, and knowledgeable. HOWEVER...before he even began diagnosing my electrical problem, he placed a Service Plan brochure in my hand, hoping I would purchase an in-home multi-system service plan with FH Furr.

I was told the diagnosis fee was $137 to diagnose my electrical problem and this was inline with other electricians in the area. HOWEVER...he diagnosed the problem to a fourth duplex outlet that was faulty and had malfunctioned. He returned to his truck to work the estimate up...to replace ONE duplex outlet. When he returned, he again began to tell me how much the one-year service agreement would cost, and only after I pressed him for the repair charge, he informed me the fee TO REPLACE ONE DUPLEX OUTLET WOULD BE $132 ON TOP OF THE $137 FOR A TOTAL OF $269!!!

I became very angry at the absurdity of this $132 for a single duplex outlet and told him to leave (after I paid for the diagnosis fee). Not to be outdone...he also told me we needed to replace our three smoke detectors (which he had previously asked to look at)...and he sent me a quote to replace these smoke detectors for $200 each, or a total bill of $600 for three smoke detectors!!! Highway robbery....!

I went to Home Depot, purchased a $2 duplex outlet, and installed it myself in about 20-minutes last night...keeping the $132 in my pocket that FH Furr wanted to do the same task!

I do not respect upcharge or extra services companies and regret calling FH Furr. Would have been better to wait longer for JUST a local electrician to diagnose my electrical problem. I will never call on FH Furr again.

E W.

4/29/2021

Lots of money spent on advertising, very little seeming spent on delivery or customer service. Don't believe the commercials, this company will put you on hold for hours, promise callbacks that don't happen--and that is just to get initial service. They are simply not reachable even close to a reasonable timeframe and far less than many of their competitors. This company has little concern for their customers. The 2 star rating seems very justified.

C. M.

2/15/2011

We had a furnace and air conditioner installed. The FH Furr installers put the wrong humidifier in, did not properly program the programmable thermostat correctly and did not connect some wires. They also set the fan speed incorrectly. How did we find that out -- through way too many service calls each culminating with the company's service rep admitting to company mistakes. The first guy on the scene for each of the series of calls has the same go to response - hey, run the fan full time (not what the manufacture recommends and certainly not the efficient furnace we purchased). Fell for that the first timeuntil that solution didn't work. By the time we get up the food chain at FH Furr, someone with real HVAC knowledge comes and it always turns out to be their install error. Now we have tried to get Trane, the manufacturer, involved to correct the still outstanding issue with the humidifier. To date, nothing and its been weeks since the last round of repair guys have been out. All of this has been at no cost to us but really, should anyone go through this? FH Furr does a great sales pitch but neither they nor Trane back it up with customer service or with quality repair staff. Maybe this post will get their attention and Trane and FH Furr will come do the joint inspection that we keep asking for. After all of these problems, I don't trust that the whole install job was done properly. What a sad place to be with an 8K investment. I will repost if we get anywhere. Next stop is the Fairfax County consumer affairs bureau.

Elshadey B.

9/22/2021

I worked with Brian who was AMAZING! He figured out an electrical problem that was actually causing the heater to start at the same time as the AC so the HVAC system was both heating and cooling the house at the same time and we could never get the house to cool. Immediately our electric usage decreased by two thirds and electric bill plummeted. Really easy to schedule appointments on their online system. Highly recommended.

Shakir G.

3/24/2021

Update: They still are trying to contact me for services and made an appointment for me without my permission. They notified me of the sudden appointment the day before they were planning on arriving at 8:00AM. The woman on the phone gave no answers and was very rude and could verify very little information for me.

Kathy Z.

11/12/2013 12:00:00 SA

FH Furr would not honor their written estimate for replacing my hot water heater. The price they quoted when they came to my house to do the work was $900 more than the original written estimate. After offering various reasons for the price discrepancy, the Furr representative finally admitted that the discrepancy was due to the fact that he scanned the wrong code in to his computer when calculating the estimate. While this was an honest mistake, I think that Furr should have honored the estimate or offered to meet somewhere in the middle, but they did not. When I contacted the plumbing manager to discuss my concerns and to ask why they would not honor their original written estimate, he was rude and dismissive. I would not recommend using FH Furr because of their poor customer service and their policy of not honoring estimates.

Lori L.

11/20/2016

Randy & Sergio installed our new HVAC until yesterday and they were great!! They were on time, courteous, clean, polite & professional. They walked us through what they were doing and how our new system works. We highly recommend them!! Thanks Randy & Sergio :)

Martha P.

02/10/2014 12:00:00 SA

RIP-OFF ALERT!

I made the mistake of getting a one-year contract with these folks, and today I had my free plumbing inspection, which consisted of the guy shining a flashlight under all of our sinks (except one he ignored). When I asked a question about our dishwasher, he said they don't do applicances.

I asked for an estimate to repair or replace a bathroom faucet. Installation alone (we had bought a replacement faucet already) is $498! REALLY?

And to replace our 75-gallon water heater: $2,878!!!! REALLY?

These prices are outrageous. Just take advantage of their $49 annual furnace inspection and don't get any more involved with these people.

P.S. Good luck scheduling them. Last time they told me between 9 and 11:30 and then called at 10:45 to say that the guy had been in a meeting (What, they couldn't foresee that?) and would arrive in 30 to 90 minutes. Since I had 1 PM plans, I had to reschedule. They kept saying the guy was shown as being at our house, but he wasn't. I've noticed they have a habit of parking on the streets nearby for quite a while before/after appointments.

Until today, the guys always called when they were en route (at least a 20-minute warning, which is helpful). Today they showed up at 8:15 when I was still in my bathrobe -- no call beforehand. ARGH! I called the office afterward and they said They don't usually call before showing up for the first morning appointment. Wish I'd known!

There was a second guy trailing along; I assume he was a trainee. No explanation.

Marquelle A.

01/07/2021 12:00:00 SA

Paid for their annual program to get 2 free inspections. They came to do the heating one yesterday. The technician told us we needed a new furnace and our ducts cleaned. We just had our ducts cleaned in September of 2020. When I pushed back he said, Oh, I must have been thinking of a previous customer. Had a technician from a smaller heating and air company come today for a second opinion and NOTHING is wrong with the unit. It is old, but still working for now. DO NOT USE FH FURR!!

Scott S.

6/18/2014

Wish I could give them 0 stars. First you can't make an appointment. They'll call 1hr before arriving. But, you'll be charged $115.00 just for them to come look. Technician arrives, looks totally perplexed. After fiddling awhile, says it could be this or could be that. You could try this after 24hrs, see if it works. If it works, you have no problem. If it doesn't work, we'll have to come back out.....for another $115.00, of course. Asks for something. When I get back...oh, this is your problem. It'll cost you $1,000.00, and of course, it's another $50.00 to come back out and fix it, because it'll take 3 days to order your part. By the way, this was for my HVAC unit during a week of temps in the 90's. You can expedite the shipment of the part, but in my case, they never called me back, ordered the part, and then said it was too late to expedite. I had used them before, referred them to neighbors even.....but, never again. This is the last time I use this company.

DChome O.

12/27/2012

If it's a true emergency - they called right away after submitting an online request and were able to come out within the hour - on a Sunday no less. However, prepare to pay through the nose for this response.

A simple washer replacement was over $300 on a kitchen sink. The garbage disposal also needed repaired/replaced. The technician was very quick to tell me that since I had an electric outlet, it would cost upwards of $400 to rewire as all garbage disposals are now hardwired. To replace the garbage disposal itself, over $600 - a potential of over $1,000 for a new garbage disposal!

Glad I put this off and did some research. The disposal is in the neighborhood of $100 and another $100 to install. The outlet has no impact as disposals can be wired either way.

It's unfortunate the companies seem to routinely make their money by taking advantage of people in moments of stress.

And beware - the website says they will give you an estimate for free - it's actually $30 if you don't do any work.

I would not recommend this company to anyone unless you want to spend 3-4 times what something should cost.

Roger S.

8/21/2018

I saw FH Furr booth in Costco, and bought FH Furr service to do annual inspection. My AC unit worked well before the FH Furr techninian came. FH Furr techninian came today and did the inspection, he took a pipe out and clean it. 2 hours after he left, I found there are tons of water leaking from AC unit. I wish I can give them *ZERO* star. I suspected him did sth. to the AC unit to break it on purpose, because he told me the AC unit is old and asked me to install a new one.

Update 08/22: Today FH Furr sent another technician, Thomas, to my home to fix the problem. He is very professional and patient, he rebuilt the pipe and the problem fixed.

I will give Thomas a 5 star. So average is 3 star.

Anna L.

2/19/2016

I returned home, from a business trip, to find the temperature inside my house at 46 degrees. I called F.H. Furr, because they installed the system, about 7:45 in the evening, after an hour I called back and the person checked and said that a message had been sent after my original call. After another hour, about 10pm, I was fed up and called Michael & Son. Within an hour they had 2 personnel at my house, diagnosed and fixed the problem. I did receive a call back from F.H Furr at 7 the next morning. I will NEVER do business with this company again. I highly recommend MICHAEL & SON!!!! They were awesome.

Clara B.

12/23/2016

My experience with this company has been terrible and we wished we had never worked with them. We changed our HVAC system December 2015 with a very expensive system (we looked at several companies and decided to go with FH Furr) and our experience could not have been worse. Three months after getting the new system, the new thermostat broke (the interface module was bad) and needed to be replaced; while finding the new thermostat compatible with our system and the time to install it, we had one week with not heat! (Apparently, they did not installed a commonly available thermostat the first time). While installing, they made a hole in the wall in the dinning room where the thermostat is located! Another example of the poor job: At the beginning of the summer, we turned the AC on and water started pouring from the system all over the floor, wetting the wooden walls, door and carpet area. Apparently, the drainage of the AC system was not properly installed. Now our carpet and walls are damaged, possibly with mold... No response from the company. The water also rusted parts of the (very expensive!) system. In addition to the above, people did a very poor job cleaning after their work (or not at all). For instance, they had to cut some parts of a wooden wall to install some vents (they did this after the Gas company told us that the new system failed the inspection due to the lack of vents). They returned, cut the wholes and left sawdust and nails all over the place. Another example of the poor job: The thermostat is installed in a place where there is air behind it and therefore it does not measure the temperature correctly in the room. I wish I could show pictures about all of the above... I could not be more dissatisfied with this company and in no way we can recommend them...

Evie G.

12/09/2011 12:00:00 SA

When I realized our toilet was leaking from the tank, I quickly called about a half dozen plumbers to get estimates. After the initial shock of the cost of the work wore off, I scheduled a visit by F.H. Furr for later that day, since they were the only company that wanted to see the problem before giving me a quote.

As anticipated, a woman called in the afternoon to see if I was available for someone to come by at that time, and a man arrived within the next ten minutes. He was friendly (even making small talk!), courteous (covering his shoes, which is standard for this company), and professional. He even looked at another minor plumbing job, a jammed pop-up assembly in one of our sinks, which he was able to fix without any tools and without any cost to me!

After he told me the cost to fix our toilet, he was prepared to actually complete the job on the spot. The price with the discounts he offered was as low as I had been quoted anywhere else, so he completed the work. It has only been a few days, but so far, so good.

Andrea C.

7/24/2018

Called them about a broken AC (that we'd originally purchased from them). It cost $115 to send someone out to the house 4 days later. They rescheduled once without telling me and then didn't even arrive during the second window I gave them. After I decided to go with a different (more affordable and more punctual) company, we were maliciously reported to animal control. Literally call anyone else. Bubba down the street will give you better service and also not call law enforcement to make a false report on you.

Chuck M.

01/07/2021 12:00:00 SA

Absolute extortionists. They quoted me $490 to solder one joint in an already exposed pipe. 1 freaking joint!!!! Also the guy said my main valve could be replaced and that would be an additional $220. LMAO!!!!!!! I was insulted. I told the plumber that we are all reasonable people here and that's ridiculous. I fixed it myself. Garbage business. Makes me sick.

Dorothy L.

2/17/2021

The work is sloppy. No drop cloths are used , my home is covered in dust and debris. Huge footprints all over the house . I cried when I saw this horrible 11, 000.00 mess . It's going to take days to clean everything . All the furniture is covered in dust !! So sorry I used this company.

John F.

08/08/2020 12:00:00 SA

Extremely expensive for minimum effort and product. Do yourself a favor and get two other estimates. I found three estimates at half what Furr offered.
Went with OHA Heating and Air out of Fredericksburg.

George G.

02/07/2017 12:00:00 SA

Richard Killen of FH FURR inspected my whole-humidifier to find the source of a leak that was the likely cause of my escalating water bill. He was very courteous and professional. He answered my questions and gave me some tips for avoiding future problems. His services are greatly appreciated.

John J.

6/13/2020

Outrageously overpriced.

I created a yelp account just to post this warning to my fellow consumers.

Don't let them hook you on the membership that gets you discounts. They jack up their prices and then offer this so you think you're getting a competitive price with the discount. You are not. Here is my story about this company:

We live in a small, three bedroom home in Silver Spring. FH Furr quoted us over $16,000 to replace our HVAC system. When we asked if there was a less expensive option we were told that this was the best the guy could do for us. We declined and had them do a quick fix.

A couple of months later, our system died again. We called them out again. The guy quotes us $2,000 to do the repair and said he can get us a deal on a replacement. Suddenly the replacement was $12,000 instead. Now they can offer a cheaper option? Then the technician tells me that he can waive our diagnostic fee of $98 if we purchase a $500 duct cleaning (which we could schedule for a month from that day) which he can then give us credit for against the HVAC replacement. What? I scheduled the duct cleaning and paid for it, but decided to sanity check the replacement quote.

I called 2 other area providers. When I told them this price they literally laughed out loud and told me they could give me 3 options right now and none of them were going to come close to $12,000.

After a couple of free quotes, we purchased almost exactly the same system (same brand and capacity with nicer thermostat) Furr was offering for $5,000 cheaper. The other two quotes were still less than $10,000 and one included the same capacity system by a higher end brand.

Long story short: on your best day they are ripping you off by $2,000 and more likely they are trying to take you for something like $5,000 to $9,000. Do yourself a favor and find another provider. We went with Grove Heating and Cooling.

Matt R.

8/13/2016

UPDATE:
Folks, This company has NO interest in resolving underperformed work, only making Yelp replies saying they WANT to help.

FH Furr reached out to me to make an attempt at resolving my issues. After a busy schedule making up time lost @ work for the repair, and holiday weekend, I replied to FH Furr.
My requests were simple. Drywall repair to the point of being paintable, something other electrical contractors have said should have been completed. I also requested that the plumber, that never arrived, make an appearance to troubleshoot our water pipe banging issue...which continues to this day. A problem that we originally contacted FH Furr about and they recommended a $1k hot water replacement, without a pressure expansion tank, and did NOT fix the problem and never installed the ground wire clamp.
This SHOULD have been a negotiation. List things and attempt remediation...or so I expected.
I sent my request to FH Furr and waited.....nothing. Not a single e-mail, not a phone call. After a few weeks I wrote back to the FH Furr representative again, as well as their regular customer service. The regular customer service agent said they would look into the issue for me
Again....crickets.

I now have a Craigslist ad out for drywall repair to fix what should have been repaired by FH Furr for the amount of $$ they charged for a new electrical panel.

I will say it again as their actions have made it clear as day.
Folks, This company has NO interested in resolving underperformed work, only making Yelp replies saying they WANT to help.

Brian Z.

1/19/2016

Would not come to service my condo unless I could guarantee them a street parking spot right outside the unit.

Jason M.

5/22/2022

Do not call or use this service. I scheduled an appointment 3 days in advance, and on that Friday, right before the hottest weekend DC history, they cancelled because the technician was sick. They rescheduled me for Monday, and our family had to stay in a hotel over the weekend.

At 2pm on Sunday (today) they once again called and tried to cancel and schedule me for Thursday. I declined.

Again, do not waste your time.

Lauren V.

11/09/2022 12:00:00 SA

We got a $49 water heater flush because I didn't want to do it and deal with the hose. The guy who came was very nice and did the flush quick. He did walk around the house doing an inspection aka an upsell which I get, they wouldn't make money otherwise. That's where I can't respect the company anymore, not the employee. We have an older toilet which needs an upgrade but I just haven't gotten to it. A new toilet at Home Depot is anywhere from $120-$300 depending on how nice you want to go. It takes a trained Plumber probably 30 minutes to an hour to replace and they quoted me $1300 for a new toilet, and to take the old one away. That is just price gouging and offensive. Because of that I would never call them back if I have another issue because I know they would charge a ridiculous rate. If you can get a coupon and stick to the coupon with them it's not bad but never call with an issue because they will take you to the bank. Also, my appointment was 10a-1p. He showed up at 4p...

Sharon B.

5/24/2023

The first F.H Furr plumber quoted us over $2500 to fix a second floor leak saying that they would have to take out cabinets and replace all this piping. The main issue was that our basement flooded with sewage water and we had a backed up basement toilet. I already told the plumber that i augered the toilet with a six foot auger but to no avail. He insisted that he needs to do the same thing and of course it still didn't work. I already tried that. He said it is okay if he takes off the toilet because another FH Furr plumber would have to come and take off the toilet anyway to use a 75 foot auger. This FH Furr plumber doesn't do that. Well he didn't use a drop cloth where he placed the toilet down and he got sewage all over my floor. They charged me $550 just to take off the toilet and another $500 just to cut a hole in the wall to diagnose a leak. He had me flush the upstairs toilet multiple times to try and diagnose the leak. He had forgotten about the basement clog and goes Oh shit and runs down stairs. In this process he ended up flooding my basement again with sewage water that I had already cleaned up. He also didn't clean up all the sewage water. He did in the bathroom but not the unfinished part of the basement. So we are over $1000 in and nothing has been solved except I have a hole in the wall and a toilet take off. The second FH Furr plumber comes and does the 75 foot auger. I had to get him to get manager approval to pro-rate it to $428 considering the first plumber already charged us $550 to take off the toilet. A few days later the first plumber is supposed to come back to fix the leak. They said he was on his way and he never showed. I called them and they told me that it had been rescheduled because they are waiting for the part. Thanks for telling me! Well I am glad that happened because I got another company to give me a quote. The other company said the leak was actually a minor problem and they only charged me $500 and it fixed it! They didn't have to take out cabinets or anything.

After the 75 foot augering occurred FH Furr recommended that we get hydro jetting as the clog was still there. FH Furr only agreed to discount $428 for the augering because they said that is all we paid. In actuality we paid over $900 for the 75 foot augering because the first plumber took off the toilet when he shouldn't have. They refused to give us a credit for over $900 towards the hydro-jetting. The manager was rude and mansplaining to me how math works. It's not our fault the first plumber took off the toilet when he shouldn't have and the company is too big for themselves that the first plumber couldn't do the 75 foot auger. I am so glad we fired them and had this other company come out who has been wonderful.

FH Furr overcharges. They have high prices. I have actually talked to someone who works for FH Furr and they incentivize their plumbers to make as much money off of you as possible. They have bonuses and contests with rankings on how much each plumber makes. The first plumber was dishonest and trying to make a ton of money off of us. They took advantage of a desperate situation. They have this thing where you can join their membership for like $167 and get ten percent off. That is a joke though because their prices are so high. They also mark their services up just to mark them down. Beware of this company. You live and learn. The reason their reviews are so positive is because they will ask the select customers they think are happy to review them by sending a link.

Torrey H.

06/03/2014 12:00:00 SA

I would have rated it no stars for service if I could. Once they got my money they abandoned me. Had one problem that was misdiagnosed and had them out again. Shame on me. It resulted in 2 service call fees. They must be making money off of the uninformed. Don't make the same mistake that I did.

Yvette T.

12/18/2020

I guess we'll take our business elsewhere. We scheduled a surge protector to be added to our home in Oct for December. FH FURR rescheduled the 1st appointment. So I took off work again on 12.17.2020 for the rescheduled appointment and guess what received a text stating we needed to reschedule again. Not going to happen. I'm sure we can find someone out there that would love our business. Don't deal with this company.

Sharon V.

11/29/2019

I scheduled an appointment, received a text to confirm, the service call was scheduled between 8-830 AM, at 9 AM I called to inquire and was told yes your confirmed your appointment someone will be there shortly. It is now 1030 AM, 2-2.5 hours late, no one showed up, not even a phone call to say they are running late, or will need to reschedule. What a way to make a first impression, as I have never used them before, but never will or will not recommend to anyone. They are unreliable. Do Not Use

Janet C.

10/24/2014

replaced our whole HVAC system through FH Furr. the old one was shoddily done, probably by the previous homeowners who didn't know how to do things properly. the entire process went smoothly, from having someone come to check out the old system and provide replacement options, to financing, to making appointments and satisfying county permit requirements, to the actual replacement. Both the sales/estimate and technical guys were polite and considerate, always wearing disposable booties over their shoes in the house (which was nice, because we don't wear shoes in the house), to putting down canvas to collect all the dust and debris during the replacement. the only minus is that it was that the cost was higher than we thought it would be, but it's a large job that was done well, as far as i can tell. the whole thing took about 7-8 hours. hopefully there aren't any problems later!

Vivien S.

5/17/2022

In case you were wondering .. ^ never responded to me or followed up like he said he would

Food Without Borders ..

10/15/2020

Craig Guido came to our house today and gave us an estimate to replace our HVAC system. The estimate was a lot higher (more than double) than other people. More importantly he walked into my house and was insulting me for not knowing certain things on HVAC. I am not a HVAC technician. I had to ask him to leave at the end. I hope that their company is reading this.

Jonathan A.

6/15/2017

Suraj Shahi did a wonderful job and was exceptionally courteous. Speaking as a layman, I never appreciated how much schmutz could accumulate in an outdoor ventilation unit, and I'm glad that I had the chance to see the difference between a dirty and a clean unit. I would definitely recommend FH Furr. The technical service is good and the personal interaction is phenomenal.

Edwin E.

8/23/2021

Did not follow instructions on what was needed.

Mark K.

11/03/2010 12:00:00 SA

4 stars for the installation folks.

The rebate for Home Depot (if you purchased through them) is of the instant type so make sure to double check that your final price takes that into account.

Laura D.

07/11/2014 12:00:00 SA

My AC went out Thursday July 3rd. The guy who showed up told me that he would have to order the part on Monday and I would be called when it came in to do an install. Monday, July 7th rolled around and I got a call that the part was ordered. Then I was called Tuesday stating the part was in, but that another part needed to be ordered and I would get a call on Wednesday. I had to make the call on Wednesday to them asking if it was in and whether it could be installed. Thursday rolled around and no call, so I called them and was told that Friday, July 11th that a tech would be calling me around 10 am to come out. Well, no call. I finally called them at 11:30 am asking what the problem was and they said he was out at another call and would be around this afternoon. Here it is 3;52 pm and still no call and no tech. I stayed home from work today thinking this would be happening around 10ish, but no one showed or called. I am furious since I have been put in last place for a repair. My house has registered 101 at times upstairs and my kids have been staying with friends. I purchased a window unit for my bedroom, to get by. This is unacceptable that I wasn't put first on the list for Friday since I waited for the parts to come in and had my original call out on Thursday, July 3rd. It's also aggravating to get someone different each time I call in to find out when the tech is coming and having to explain the situation repeatedly...only to be told that the tech was very busy and that he would get to me when he was done with his other calls. Surprise, surprise, I just got a call at 4:00 pm (Friday evening) and the tech is on his way from about 45 mins. out. I know better next time and will not call them again for any service.

Dee C.

7/21/2023

Disappointed to hear the family business was sold to investors. The quality and service is no longer first class.

jeff t.

2/22/2017

Great service today. New HVAC system installed. Once i saw them in the morning, pretty much did not see them until te job was completed. Work areas were neat and orderly. Job was completed efficiently. Run-down of the completed work was good. I recommend this company for HVAC jobs.

Sheshu M.

07/09/2023 12:00:00 SA

Service Call was placed with F.H.Furr as AC was making loud noise while running. Technician Charles shier came and said blower wheel is causing the noise and there are also other things like capacitor, mother board, ionic filter, coil need to be replaced and put uv light etc, an estimate over $6100/- was given and also suggested that instead of paying for repairs on old system, get a new one with FH Furr. I opted to get an estimate as I do not want to spend on repairs of over $6100/. So, he said as the replacement is going to take time, I will make the system work temporarily for about $900/- , which can get credited when system is replaced. Since it is warm and wanted to get the AC working, opted for interim solution. Charles fixed and left late evening and it ran for 10-15 minutes and stopped after making loud noise. I thought of getting second opinion so called in a different AC company, to our dismay, Charles Shier from FH Furr unscrewed the blower, removed the housing brackets and left it as is without securing it with screws and brackets so that when AC runs after he leaves blower motor & wheel can damage and stop working so that they can replace the whole system. Sure enough that is what happened and below are the pics of blower wheel, motor and housing from today morning, taken within 12hrs after he left. please stay away from this conman and his company who is selling unwanted repairs, systems and heart burn.

A L.

4/17/2022

One of ours lights wasn't working after we changed the lightbulb, so we called FHFURR. The technician, JJ, took about 2 hours to investigate. During the investigation, he checked some outlets, light fixtures, and main water valve. He was able to find the root cause, which is great. However, we found out that he didn't install 2 outlets back properly and one of them was even up side down. Also, he removed the z clamp of the water valve and didn't put it back. It was on the floor. I want to believe that he knows what he's doing, but his level of attention to details was unacceptable.

Shelley V.

03/09/2015 12:00:00 SA

We needed a water heat fixed - made an appointment at 6. They called at 8 and said they couldn't come. After explaining our situation - the dispatcher said she would call back. An hour later - she calls and said the tech was behind but would come as soon as he could. 30 minutes later, the tech called and said he probably wouldn't be out until after midnight because he got another call....
Apparently, they know how to make an appointment but they don't know how to keep one. Very unsatisfied.

Nora F.

06/08/2021 12:00:00 SA

I have service contract it has been 6 days and they keep making excuses for not coming. The first guys came with no parts. it is 100 in my house. In hotel for past six days. I tested my theory to call as a non service contract customer and they said they would be right. Of course because they can make more money that way. I don't recommend this company at all!

Kelly M.

07/02/2021 12:00:00 SA

I called this company when my power was off last winter and although they responded promptly they were not able to fix the issue as it was actually related to the meter outside. I don't fault them for that, but I was convinced to buy a service plan and home monitoring system for quite a lot of money. I know that was my mistake, but my dog had literally died beside me the night before and I had no power and it was 30 degrees outside. I called for a system check of my AC in the spring, free as a member. 3 days after the tech was here and said it was all fine my unit started making a humming noise so loud it disturbed my neighbors. A tech was sent out and corrected the problem. He seemed courteous and professional. Fast forward a month and my AC was clearly not cooling. The tech who came recommended a whole new system $15000 or so. His alternative was a repair, which he insisted might not actually work, for $5000. It was 99 degrees out and I said ok to the repair. There was going to be a 10 day wait for the needed parts. My daughter convinced me to get a second opinion from a different company and lo and behold they were able to take care of the issue on the same day for about 1/3 of the cost. I don't know if my system was damaged intentionally and I really don't suspect that. I do know that I was overcharged and they attempted to take advantage of me. Do not use this company!

Betty L.

12/05/2019 12:00:00 SA

I am really upset with FHFurr right now. I purchased my hvac through Costco and am happy with the install and product. I have been waiting 3 months to get on the schedule and am on for tomorrow. I just called for a time and they said they will call when they are on their way. It's a guessing game. They said that works best for their people. I told them, I am one of those people and I have clients to see tomorrow and need a time frame. They said they cannot do that. I just called for a refund and they did give me a time frame of 12-3. If not I was going to demand a refund. I have a life to as I know others do. I will be looking for someone else to maintain my system going forward.

Aster A.

02/07/2017 12:00:00 SA

Ali and Caleb worked on cleaning the ducts I've paid for few days ago. I'm very impressed by their work and professionalism. They answered my questions and explained their work as they went along. I give them five stars because they earned it.

Gary H.

05/06/2015 12:00:00 SA

I have used FH Furr for several years and can't say they have been great, but they haven't been terrible. Until now. I had (until about 15 minutes ago) a service contract with FH Furr that included annual AC and heating checkups. I was scheduled for an appointment today. When I called to schedule the appointment, they told me they would contact me the day before the appointment to let me know the timeframe to expect their technician. They did not call. I had to call them this morning to find out what the window was and they told me between 11-3 pm and that they would call me an hour before the appointment time to let me know they were on their way. They did not call. I called them (again) at 3:15 and they said the technician was running long on another call. I told the representative that this did not explain or excuse the lack of communication. They just repeated themselves about the technician. Quite annoying. I then asked to speak to a manager. After sitting on hold the representative came back on the line and told me the manager wasn't available and asked if I wanted them to call me back. If they don't care enough to drop what they are doing to talk with a customer about an issue, they don't deserve my business. I wasted a day off from work for nothing. I told the representative to cancel my appointment and my service contract. I will take my business elsewhere and you should too.

Brian B.

3/23/2014

Furr installed a unit for a neighbor of mine and the unit is tripping off due to high ambient heat. It was installed next to my unit...my unit was in place for over a year prior to Furr installing the neighbors new unit. My unit never created an issue for the neighbors old unit.

Just because Furr obviously installed a lemon for my neighbor, they state that the unit is tripping off due to my unit creating too much heat. I had taken infrared temperature readings at my unit and my unit actually puts out 9F less than all other adjacent units. It is pathetic how a company won't own up to its own mistakes and just take care of the faulty unit.

Chase K.

5/20/2022

I called to schedule service on Sunday May 15, 2022 as my A/C was not working well and wasn't cooling my condo. I got the next available appointment which was Thursday May 19, 2022. The weather wasn't going to be too bad temperature wise until then so I felt comfortable waiting until Thursday for them to come out. This was perfect as it was going to be fixed right before the temperature soared into the 90s causing Mayor Bowser to declare a heat emergency. Unfortunately I received a call Thursday around 11 am asking if I would reschedule service for a time on Saturday due to some issue with techs in my area (they never explained the reason beyond this). I informed them that I could not as we were expecting high temperatures, I had already made arrangements to get home that afternoon to meet the tech, and they were canceling at the 11th hour. They said they would talk to their manager to see if they could keep me on the schedule. After being placed on hold for about 10 minutes I was told they wouldn't be able to come out that day and they could reschedule me for Monday (not sure what happened to Saturday). This would have been over one week since I scheduled service. I asked to speak to the manager as it wasn't the worker's, on the phone with me, fault. After waiting another 20 minutes to speak to the manager, I laid out my case citing everything I previously mentioned and also asked how they could claim to provide 24/7 emergency services if they couldn't manage to come out to a scheduled call (I even asked if I paid more for an emergency call would they be able to come out; the answer was no). I received a lackluster apology and told they couldn't do anything. Point being I wouldn't use this company and would advice others not to as well. They can't keep to their scheduled calls and I would assume can't provide emergency services based on the answer I received about this. I ended up calling Magnolia Plumbing, Heating, and Cooling as soon as I got off the phone with the manager and was able to schedule service for Thursday evening without any issue. Magnolia was able to diagnose and fix my A/C in under and hour. I would recommend using them over F. H. Furr any day.

K W.

01/09/2023 12:00:00 SA

update to my last review - the short version: social media apparently does work where repeat phone calls do not. heard from furr within 4 hours of my original review. nevertheless, all it was an an apology call - both for the multi-day response delay (I've never seen a call create so much internal confusion about what to do), and then to say furr has had a long policy of not servicing my brand of a/c (even though my last call to them i was told they just recently decided to start doing so for its newest customers by acquisition - of which i am one) so they couldn't do anything but refer me to other repair companies. but they'd still honor my preferred service plan on (on the same equipment they don't service).

tl; dr: i have a 13 month old hvac system that has died literally less than 2 weeks after its 1-year warranty ends; it was installed by a company furr now owns. they delay in response then leave you hanging financially, but they'll still have your preferred service plan active. what a joke.

again, to be fair, there's fault by their action, and there's indirect fault through their having bought another business. but either way, i'm left in the cold (financially, literally and figuratively) on their watch. consumers, go spend enough to buy a car and get treated this way by another contractor - (almost) ANY other contractor, not these people.

Kate S.

07/12/2013 12:00:00 SA

Don't call the man on the back of the truck. ..

- Arrived 2 /12 hours late with no apology, he admitted to me he was late because he was sleeping, which is not the reason that the company told me!
- Charged $293 for a valve, I asked for a breakdown of the cost and was told the part costs $10 and the rest was labor, profit and overhead. As a means of justification, Dave the manager, said that is how everyone gets charged so you are ALL going to be taken advantage of as well!!!!!!
- Broke a pipe while attempting to fix my problem and made me pay to fix it and half price deal of $200! Maybe the technician would not have broken the pipe if he was not so chatty and focused on chatting me up and finding out what salad dressing I was eating!
- Called the office to express my displeasure and spoke with Dave the manager and he was nothing but condescending and rude!

So let's recap, if your idea of a successful installation at your home is waiting over 2 hours for your sleeping technician to arrive, being over charged for a part that costs $10, breaks pipes at your expense and want to spoken to in a condescending way, give them a call otherwise don't call the man on the truck!

Abigail T.

05/10/2022 12:00:00 SA

We woke up to a leaking water heater and F. H. Furr fit us in for the day. Eric came out only a few hours after the call and worked the entire day to make sure everything was fixed. He was outstanding and I would highly recommend them to anyone!

Kaitlyn F.

04/09/2020 12:00:00 SA

We had a new HVAC unit put in back in January because our old unit was almost 20 years old. The guys who installed it were very polite and professional but unfortunately forgot to flush our old drain which clogged the system and caused our safety shut off to active.

So today our touch screen went out on our thermostat due to the system shut off and fortunately they were able to get us in today! Within the hour Jeremy Morley came out and was able to diagnose and fix the problem within 30 minutes! Jeremy was very friendly and was able to explain what the issue was clearly. He had everything fixed and ready to go within an hour and 45 minutes of my initial call to the store!

Wonderful experience and fabulous customer service and friendliness!

Chawntae M.

2/25/2021

This company is poorly run. Technicians are not truly trained and avoid doing actual work that requires skill as a result of being untrained. They just want to sell you easy but expensive services like water heater and faucet installs...If you need a true plumber, don't walk away from this company! RUN!!

Wilhim J.

06/09/2016 12:00:00 SA

Not happy with how things are going... but a Manager called me back after a week and I'm waiting for results. I will update on how they are handling my heat wave in my house.

Alexandria M.

10/28/2016

This is a shout-out for Jimmy Cody, our F.H. Furr HVAC service technician. Jimmy's come to our home twice under our service contract to check our heating and air conditioning systems. He is very professional, conscientious, friendly, and courteous. He clearly knows HVAC systems and worked efficiently to inspect our systems. He wanted to be sure we understood what he was doing and why he was doing it. He even provided some advice on care and maintenance, and volunteered to pass along information on fireplaces, which Furr doesn't handle. He was straightforward in his recommendations, describing what could be done and why. Jimmy is an excellent representative of Furr's high standards of service. We wouldn't hesitate to call on him in the future.

Bill Y.

6/22/2021

UPDATE: After speaking to client relations, I was informed that F.H. Furr does not consider identification of code violations and installation problems to be part of annual service. Updating to 2/5 stars, could've been better, because the company did fulfill their definition of service. F.H. Furr did offer to refund the previous work I purchased as credit towards a new system, but the offer was moot since I selected another company to perform the replacement.

I can live with the lost money and bare patch of lawn, but I remain concerned that the technician didn't test my AC disconnect adjacent to the unit, which was later found to be completely bypassed and non-functional. In the event of a fire or electrical hazard precious time would be wasted trying to figure out why the disconnect switch was inoperable.

Juliana W.

07/01/2015 12:00:00 SA

Had FHFhurr for service contract for the last 10 years. Scheduled summer start up inspection and the service tech told us the refrigerant was low. Did not offer to fill that day and told me that if I called later to schedule FH Fhurr would charge a $90 trip fee, but gave me a card with his personal cell number and said to call him directly and he would do it for a better price. Called FH Fhurr about their service techs taking work from them to do on the side and their answer was not our problem . We had been customers for ten years and their response to a concern is that they did not care and if we wanted to post a complaint online we should just go right ahead. WOW. Ten years, pretty obvious we are no longer customers, but we could not cancel on the phone, must be in writing. I looked past the service techs trying to sell me something every single time they came out, but this was insane. Look elsewhere if you are looking for anytype of customer service.

Mitch T.

1/28/2016

Replaced dead furnace and old air conditioning with new furnace and heat pump. Estimator Sean was very thorough, very clear on what they would do and why. He emphasized they did things without cutting corners, and compared to the other bid I got, I could see several differences, at least one would have been a major inspection failure if I'd gone with the other company. It did result in a higher price than the other bid I got, by about $2500. While I appreciate that level of excellence, I think that big a price differential was not justified. Had I not had the Costco rebate I would not have gone with them (they include the Costco rebate in their price calculations, so it's hard not to think the prices are higher to offset that--I don't know that is the case, it just makes you wonder). The install team was outstanding for their professionalism, courtesy, the way their work looked, and the way they left the work area. Unfortunately I think there were a couple training issues. The heat pump was not working because they didn't open a jumper, and the electrical inspection failed due to wires not being marked as hot. Furr was VERY responsive in getting people out to rectify these issues.

Diliana C.

08/12/2013 12:00:00 SA

A very unpleasant experience with F.H. Furr today, 8/12/2013. The plumber arrived late, and immediately proceeded to tell me that he will charge me $175 only to diagnose our shower leak (no diagnosis was necessary, as the leak was obvious). The $175 charge then would NOT be credited towards any repairs. I asked him to speak to my husband on the phone, and he hung up the phone on him after my husband refused to go forward with the service due to the ridiculous $175 charge. The tech stormed out visibly upset. How very unprofessional!

Van A.

7/20/2019

They are the worst. There should be a zero star rating. They check my AC 5 years ago and sold me a new unit because they said it couldn't be fix. 5 years later I called them back because the ac wasn't working. First they said I needed a new unit. Then they said I had to pay 800 dollars for a chemical cleaning before they would fill the Freon which was an additional $400. I consulted another plumber. There was a leak in the system. He fixed it a put in the Freon for $600. I probably didn't need a new unit in the first place plus they were going to charge me 1200 and they still wouldn't have fixed it.

DONT TRUST A WORD THEY SAY.

Ginny S.

07/05/2015 12:00:00 SA

We had a problem with a leak from our HVAC system that I noticed on a Friday afternoon. I did some quick research and found FH Furr and gave them a call. They were able to get a technician out within a few hours. Our technician, Deke was friendly, knowledgeable and professional in his assessment of the situation. Deke repaired the problem, fully tested the system and gave me some pointers for the system. Thank you for the great service.

Kyle C.

7/20/2019

For the first time in my life I experienced HVAC issues. Two weeks ago I had a capacitor blow on one of my zones and today I had the capacitor blow on my second zone. Both services were on a Saturday and in both instances, FH Furr was able to get someone one quickly. Their customer service reps we very helpful on the phone and kept me informed as to the status of the technicians.

They arrived within the stated time windows and immediately got to work. Today, the technician was great and walked me through what he was fixing and why I needed certain repairs and what I could do for preventive maintenance. I was thrilled with my experience both times and am happy to have done business with FH Furr as they made this process very painless for me.

Nick G.

5/15/2013

Just ridiculously OVER PRICED!
They wanted to charge me over $1,000 to replace a garbage disposal system in the kitchen sink. Yikes!
The second and third tier prices for one model down were not better either, at $850.00 for a mid-range disposal, and $672 for the low-line disposal system.
They sell these items in Home Depot for about $50.00... a top of the line one is around $150.00. They take about an hour to replace. How do they come up with these ridiculous numbers?
Never will waste my time again with FH Furr... don't even bother calling them, they're out to rip people off big time.

William G.

8/29/2013

Had plumber come to look at a clogged pipe in a sink. Their explanation sounded complicated and they gave a quote of over $700. I balked but because of the explanation I went ahead with the fix. The fix took 50 minutes and they charged over $700. I would never recommend these rip off artists.

CD G.

12/16/2021

Recently FH FURR performed an annual HVAC inspection and I found the service provided by the Tech, Richard, to be exceptional. Richard was professional and appeared extremely knowledgeable about the system. As an added bonus, Richard was very patient and had a pleasant demeanor. Richard answered all my questions and helped me reconnect to my WiFi service. I had recently received a new Router from Verizon. In the end, I was very satisfied with his work.

Terri S.

07/10/2016 12:00:00 SA

I called for emergency service, was told a dispatcher would call back, never heard anything back. Called again, on hold for 12 minutes. Hung up. Called back...said I would get a call back to get someone out to my house, NOTHING!!!

Aaron M.

6/15/2017

I would absolutely recommend FH Furr for my HVAC needs in the future. They came to install a new unit in my utility closet on my condo patio, and it was a job that took the better part of an entire day. They were incredibly professional, courteous, friendly, engaging, and helpful -- they wanted to make sure that I understood everything they were doing and what I would need to know to be a responsible end-user. Frank and Joe were great, and if you're UN-lucky enough to have to be in a position to have to replace your air conditioning unit(s), you'd be VERY lucky to have them spend the day at your home.

Fran B.

4/21/2012

My husband and I had a home energy audit and also purchased an entire HVAC from Furr 4th Qtr 2011. I have waited to write this review til April 2012 so we had given the AC portion of the system a go. In summary: I would highly recommend Furr to anyone for HVAC type stuff.

First of all: the Furr employees are extremely professional, clean and punctual. They are an entire notch above most plumbing and HVAC contractors. This was a good thing, because my husband is a scientist type as well as handy, and there was just no way he was going to proceed without a certain level of understanding. We initially started with Furr through Costco, but then also bid our system out. We found Furr's pricing to be excellent.

Also, I have to really give their Comfort Specialists credit: An HVAC system is a pretty complicated purchase, expensive, and something you only do once or twice (hopefully) in your life. Let's just say they are patient with the consumer education side of things!!

:D

I would STRONGLY ENCOURAGE anyone looking at insulation, new windows or HVAC to undertake an energy audit with Furr. It is really eye-opening, and this wasn't some sales pitch disguised as an analysis. The Furr technicians are excellent. We found out that we would save more money on sealing our electrical outlets and putting a batting cover over our attic access (both of which we could do ourselves) than by purchasing $20K of new windows! Thank God we had this done, as there are more window salesmen combing the countryside than......

Our house is so much more comfortable now. No hot spots, cold spots, dank spots, whistling air intakes.

Thank you Furr!

Fran Busby Haines

Brian B.

10/23/2015

High Price for Vent Cleaning-Well Worth It
I thought their price for cleaning the vents we really high, but for my ~3000sqft house it took two guys about five hours to do the job and they were working hard constantly. I'm completely satisfied they did a great job and even took some before/after pics. I ended up paying extra to have a second dryer vent cleaned, but at least they gave me a bit of a discount.

I'm having them come back and service the HVAC unit they installed for the previous owner. I'm a VERY happy customer and will be using them again.

Csr I.

1/16/2018

Do not do business with this company unless you want a lot of complications. I had two HVAC systems installed by Furr in January 2018 and in the process Furr took out the electrical power in the rear of my home among other things. This is the area of my home office and I am unable to have power to computers, printers and the phone system. They also took out the power to my main outdoor outlet. Furr is aware of the problems and has not corrected and actually tried to blame me for the problems they created. They are disorganized, unprofessional and rude. There is no customer service. If you are a female trying to have work done, they will try to take advantage of the situation and insult your intelligence. They also take advantage of the elderly. They had a lot of different workers and subcontractors hanging around the outside of my home during the install, many doing nothing.
I made a terrible mistake doing business with this company and will probably end up litigating for a resolution. If this was a reputable company they would solve the problem and move on.

I hope this complaint can help someone else and avoid the problems I encountered with Furr. Never, ever do business with them.

Lynn S.

9/21/2016

Electrical technicians came to the house to the free inspection that is part of our F.H. Furr maintenance contract. They did a thorough job, made some great recommendations and were able to fix some things on the spot. Both technicians were very friendly and informative, and I appreciate the work they did!

Eleanor A.

07/08/2023 12:00:00 SA

Do not use this company! I had used Culpeper Home Services several times and was satisfied with them. Unfortunately they became part of F H Furr. I had a stench of sewage coming out of one of my bathroom faucets. A plumber came out and sold me two faucets and installed them. The price was an astonishing amount of $2359.20, but if I signed up for the yearly agreement of $167.40 the discount would amount to a total cost of $2172.56. It seemed very high, but as a widowed senior citizen who had previously relied on my late husband to handle these matters, and the fact that there was the awful smell, I agreed.
Subsequently I had this and another bathroom renovated. Two plumbers came in and installed these two faucets and a third one for $500.00. I purchased a very similar Moen faucet (same brand) for $89.99. So I was overcharged by three or four times! I called to complain and have followed up several times with the response that the plumbing supervisor was looking into it. Of course I will not be using the membership plan because I do not want to let these people back in my house! This work was done May 15, 2023.

Sandy B.

5/22/2022

F.H.Furr supposedly fixed a cutoff valve in a 2nd floor bathroom last Friday. Today Sunday we had flooding from the incorrectly installed valve that damaged our house on 3 levels from flooding. After multiple calls on Sunday night, F.H.Furr did not have any staff available for an emergency that the company caused and Sebastian (the person who called after more than 1 hour to say no one was available) said that they would try to arrive by Monday at 8am ( but couldn't promise). The same tech that caused that problem Friday also installed the Hot/Cold in the shower backwards. Ver unsatisfied.

Andrew A.

2/23/2015

I made the mistake of getting a maintenance contract with F.H. Furr, thinking I would get good customer service. I made an appointment for an annual maintenance check and were told someone would call the day before to confirm the time. The reality was I had to wait for a guy to come to inspect the HVAC and then was told I had to wait for another guy to inspect the plumbing. I told them I had not planned on spending my whole day at home waiting on technicians who could not arrive at or near the same time. To makes matters worse a week or two later the thermostat broke. Why was that not caught during the inspection? 9 months later the furnace broke. Nice inspection. Prices are high too.

Stephen S.

6/28/2011

After spending $4725.00 for an a/c rebuild I was sold an extended warranty and a maintenance plan. When I contacted F H Furr to get copies of these agreements they keep putting me off and not returning calls. Finally I gave up.
The maintenance plan consists of a technician coming out once every six months but the last time they made my property management company person wait so long we gave up.
F H Furr certainly bills me for the monthly maintenance payment promptly though.

Dennis M.

6/28/2015

Well here is a final update, i ended up replacing my whole ac and furnace for half of the price that FH Furr quoted me for. I suggest everyone get a couple quotes fist before making there final decision.

Kaviesha W.

1/30/2023

If you are in need of an electrician, DO NOT call this company. We just wasted a few hours on what felt like a scam from FH Furr. I was very surprised by how unprofessional our experience was considering the overall good reviews. We scheduled an appointment a few weeks ago to look at an issue of two electrical outlets that have stopped working. One of the questions I was sure to ask before scheduling was: is there a fee for them to see what the issue is? And to that I was told no, there is no fee to diagnose, and they would tell us what the issue is along with cost and we would then able to confirm if we wanted to go through with any repairs. So today we had the electrician come by and tell us it's $137 to diagnose the issue. I said no that's not what I was told and called the FH Furr company who confirmed my understanding. The electrician's supervisor was however telling him that this fee needs to be paid by us BEFORE even knowing that the issue is. I felt like was dealing with two different companies. At one point the supervisor attempted to go back and hear the recordings of what I was told.. and was questioning the FH Furr team member on their policies in front of me. It was embarrassing and completely unprofessional. When he started to play the recordings of my calls with FH Furr, I had to stop and end the service. It a complete waste of time, and was overall a very shady experience. The reason we went with FH Furr was because they said there is no cost to diagnose.. a few of the other vendors we called were upfront in this cost. Very disappointed!

Alison H.

9/14/2014

Rob Snider is great. He gives helpful suggestions and works efficiently. I would request him specifically for our next HVAC inspection.

Rachel F.

7/20/2014

I want to first of all thank the technician Josh R, who agreed to help us in the middle of the night last Saturday when we had a burst water line causing a major water leak under our refrigerator and water leaked through the ceiling into the basement. I was panicking, but Josh calmly talked with me to figure out our needs and even agreed to meet in the middle of the night. Four other businesses said they could not cone until the next morning, but F. H. Furr agreed to come as soon as possible. The company and Josh were extremely helpful. The emergency line operator was also helpful and friendly. Josh helped us find the refrigerator water line turn off valve in the basement to help stop active water from leaking. The charges were reasonable, and again Josh was very kind. Thanks again F. H. Furr, we plan to use your company again in the future.

Philip Z.

04/02/2023 12:00:00 SA

We call FH Furr to replace water heater. paid $100 for estimate, which lowest was $4600, which seemed awfully high. Tech told us inflation was reason but when looked up water heaters online saw equivalent or better units for $800. Waited til Monday, used local plumber, and saved $2,000. This is outrageous. Company knew we had no hot water and tried to take advantage of us.

Greg L.

09/07/2018 12:00:00 SA

FH Furr is a rip-off artist that should not be trusted. I had a slow draining bathroom sink. After several delays over 3 days, the technician came. He didn't turn on the water or even look at the sink. He saw the pipe at the joint going in the wall was rust covered and it was a pedestal sink. He immediately said the pipes were too rusty to snake, and the sink would have to be ripped from the wall and all the pipes replaced. Estimate was around $2500. Since he barely looked at anything I was suspicious.

I also asked him to look at my garbage disposal which was jammed. He quoted me $187 to look at the disposal and a whole lot more if it was replaced. I reluctantly agreed to the $187. He took about 30 seconds to grab a wrench and give it a bit of a turn that unjammed the disposal. He still charged me the full $187. I made some crack that it was the easiest 200 bucks he'd ever make and he responded that they weren't always that easy. I get that, but he could always adjust the estimate down to reflect actual effort.

As for the sink, I had a new plumber come in and he fixed it for $280. It turns out the pedestal part of the sink wasn't caulked in and could be removed without detaching the basin from the wall. The pipes that were rusty were plastic and easily replaced. The other pipes were easily snaked and the drain is working much better now.

While I regret agreeing to the disposal, I saved myself about $2300 on the sink. It's an old house and I'm sure there are many future plumbing needs to come. FH Furr lost out on all my future business while my second plumber has earned a repeat customer for life.

They get one star only because there doesn't seem to be an option to give then zero stars

Carter Ann M.

12/05/2011 12:00:00 SA

In our townhouse, there was a pretty sticker with their info on our AC unit in the basement, so we called them. At that time, we were informed that if we didn't have a prepaid service contract with them, they could not/would not come help us. Mid summer, my husband is a fire fighter, and I was a stay-at-home-mom with a toddler and a premie-new-born. And The guy on the back of the truck wouldn't come help us, AND the lady on the phone was short tempered, condescending, and really wanted nothing to do with us because we didn't have their prepaid contract.

And the frustrating thing is that the sticker from them was on machinery in our house!! Someone at some point HAD spent money with them, and yet they were still unwilling to provide a SERVICE for which we would have paid handsomely for, considering the circumstances, yet since they didn't have money in-pocket beforehand from US, we were insignificant to them. I was ready with model numbers, the name of the previous home-owner, ANYTHING that would allow us access into the secret society that is somehow connected getting any type of AC help from FH Furr.

So, yeah, I wave to the guy on the back of the truck whenever I see them. However, I'm waving bye-bye.

Quin L.

06/02/2016 12:00:00 SA

Never trust this company. Ever. I waited 3 days without air conditioning and they assured me they would be here. Then half way through the day they were to come, they bailed saying they had too many contract services to provide and couldn't see me until... tomorrow? No. The next day? No. The weekend? No. NEXT WEEK. Next week. Untrustworthy, unreliable, in over their heads as a business. Go to anyone but them.

Patricia S.

10/25/2022

We purchased a air-conditioning/heating unit from F. H. Furr, through Costco, in 2018, for approximately $8,000. We could have gotten a unit for less, but we felt that the Costco connection would give us some extra customer service protection. We have had a couple of issues with faulty parts, but they were resolved to our satisfaction. We took the monthly subscription plan 3 years ago, but have yet to see any benefit to that. We are supposed to get at least one seasonal check up, but did not get that, even though we were at home and the technician never came. When I called to reschedule, I was told that I would have to wait 3 months for a visit. Needless to say, I was very disappointed.

My current problem is this. We woke up Sunday morning to a cold house, and whenever I went to adjust the digital thermostat, it would not allow an adjustment number to show, and showed the temperature to be 65 degrees. The only thing that showed was Battery. I tried to find multiple ways to open the unit, but it would not budge. I called the F.H.Furr number and got a very nice person on line. I explained my dilemma to her and told her about the things I had tried. I read her all of the information on the thermostat and she found our account and told me the name of the thermostat. I asked if she could tell me what I could do, because we were afraid for it to get colder during the night, because we are in our 80's with multiple health challenges. She asked some questions and she told me that some of the newer thermostats required a technician to open them. She also told me that my thermostat was still under warranty, she mentioned that we had the subscription plan, and that she could send someone out to help us, as early as Tuesday, but that if she sent someone out on Sunday, there would be a $100 charge. I told her that we could not afford that, so we would have to wait for Tuesday. Never did she mention that there would be ANY charge for a person coming on Tuesday. Well, this morning, a person came, squeezed hard on the side of the thermostat and told me that it was the battery. No one had ever shown me that before or did anyone tell me that I should exert extra strength on it to remove the cover, or that the people who come for the check ups were not checking the thermostats. I had no idea what kind of battery was in there or how to access that battery. I am shocked that they think that they should charge me $97 for this.

I am in the process of trying to contact the owners of the company and Costco about this. I had a problem with the unit early on and the owner was able to resolve it nicely. I was absolutely NOT told that there would be a charge for this service, and I declined the rush service that was to cost $100.

I talked my daughter in purchasing her unit through Costco, this summer, and now I am hoping that I did not set her up for poor customer service.

B Y.

6/15/2019

So, I hear that this is a great service for HVAC, Plumbing, and Electrical. I have to say that they have never been on time, keep me sitting at home for hours, then cancel the service on my saturday. I would suggest finding another company for your services as I will in the future also. Paid for the service in Mid-April and they could not get out until a Friday in June to which I took the afternoon off from 1pm on. The night before they call me to say they would like to change the time from 2 to 12 so I ask work for more time off than originally requested. Not only does that mess up our project schedule but it makes me take more of my hard earned vacation time. Then what happens, the guy still does not show up until 130 or so. Then I book my electrical and plumbing for service on a saturday in the future and they call me the night before to tell me the plumbing guy will be there between 8 and 830. So I get up take care of several things, cancel my tire balance and rotation and car inspection. Tell my aging mother that I would see her that evening because I had this appointment. Then I ask, well when is the electric guy coming, they did not know but promised to update in the morning. 758 saturday morning, they call and tell me that there plumbing technician is stuck in traffic and would not make it until around 10. No call yet for the electrical but they patch me through to them and they have no information and will get back to me. 1035 comes with no updates and I call to find out what is happening. The guy tells me that they are still in there window of 10 to 1. Well that was not the window you gave me for the plumbing service. I also ask about the electrical service and they patch me through to them and they ask me to reschedule for next weekend. Okay, whatever. Then 101pm get a call that they cannot make it today for the plumbing and could they do it tomorrow. What...... This is the worst thing to have to wait for service and then actually never get it. I cannot believe that they can stay in business if this is how they treat customers. Maybe I am just an anomaly but I think that everyone should look at some smaller business contractors because they will not leave you hanging if they want to get future business and a good word. FH Furr has likely gotten to big for their britches and one customer lost is no big deal. Good luck with whomever you choose and thank you for reading this novel. Next year I will find something better.......

Welaine M.

6/20/2018

I purchased 3 total units total from FH Furr though Costco, coating me close to $28k One of my units that I purchased just 3 years ago started to have problems and it turned out that the ac coils already need replacements. The prior units that came with the house from the builder were Bryants and I felt that my old units were better than the new Lennox systems units that were suppose to be more efficient and better made but I don't think this the case. I question the product that FH Furr is using. This should not be happening after 3 years. I will be definitely contact someone in management to question the products and their reliability. I have had to pay yearly maintenance contracts with them which are very expensive but they still charge me to do a leak test that was $214 which I feel I am being overcharged.

Megan M.

8/24/2021

This company is a scam. All they care about is money, money, and oh did I mention your money? They do not care about your issue they care about a membership to sell you more. That is the entire structure of the company!

Dennis L.

8/16/2020

A week ago on Friday, found out that the water line coming into my house had been leaking. Was recommend them, by the county water tech. Gave Furr a call and was told that they could come out that day and fix the problem and it would be a four hour job. When the tech from Furr came out, was informed that he was only there to give me quote on different options.

After choosing the option to repair the line and calling another company to come and find where the leak might be the following Monday. I texted the images to the tech who came originally, got a text back stating he was on another job and would call me back. After I never heard back from him. So then I called the office and was told they would reach out to him to have him call me back.

The following day on Tuesday, I received a text from the tech apologizing for not calling and laid the blame on this project manager. He again said that he would call me to discuss the job, which he never did. So I called the the office and they said that a manager would call me back, which they never did.

Ended up calling another company and they came out that day and they were able to fixed my water line, within two days of calling them. Would have been done sooner if not for the weather.

If you want the run around, then go with this branch of Furr.

Hugh B.

1/29/2019

Don't invite this company into your home. I was on pins and needles the entire time it took them to install a water heater, which took a day and half. This is Home Depot's preferred and only vendor.

Juanita K.

1/14/2017

I always have a great experience every time I call FH Furr for service, and this time with Albert was no exception! He was a really knowledgable, professional, and courteous young man and everything about the visit was perfect. Great job Albert!

David G.

11/22/2017

I like FH Furr, they do upsell options but I have never felt pressured. As a consumer, I believe that I have always been treated fairly, honestly and professionally. I would recommend them for any heating, cooling and plumbing work.

Jenise D.

9/23/2015

Never again. My water heater sprang a leak, flooding my home. I was in a panic when I walked into the house and was ankle deep in water. I called the number on the tag on the water heater valve, which was for F.H. Furr. Someone came the next day with a new water heater in tow. This had never happened to me before, so I wasn't thinking in any measured logical way, especially with my home water-logged and flood remediation people everywhere.

The technician told me the price of a new water heater and I took it, not realizing I could go without hot water for a few days while I shopped around for a better deal. I discovered later I'd paid way too much for what appears to be a near bottom-of-the-line water heater.

Plus, after he'd installed it, I had only one tank's worth of hot water before it stopped working. The guy had to come back the next day to replace the electrical panels. It's been working now for about a month, but I keep my fingers crossed.

After the technician left, I found that his truck had left a large oil stain on my driveway. So after charging me too much, giving me a faulty unit, and leaving oil on my driveway, I will also need to have someone come out to clean my driveway before I sell the house.

I will be calling someone else next time I need a new water heater.

Jeremy F.

7/21/2022

Like others have said this place is a train wreck. Lots of TV and radio ads can't make up for a terrible business practices.

Bill W.

8/14/2022

3) Since I paid to be a preferred partner, I needed my HVAC system charged. Seemed like a simple request. Unfortunately after the system was charged the unit would not turn on. The technician did a simple test to determine the fan motor was working and supposed it was the control board. The system/control board was reset and began working. The technician believed it was temporary problem. Several days later my HVAC stopped working again and I called FH Furr. A new/different technician came to my house and said, without any real testing, it was the blower motor. A new motor was ordered and the technician came to my home with the new motor and fan. When the technician arrived at my home I stopped him and explained that I didn't believe sufficient testing was performed to know if my ~$2,300 blower motor and fan was the problem. I explained that I could plug in a bunch of new parts and pray that was the problem. He told me that the parts were under warranty and would cost only ~$600. The technician proceeded to install the blower motor and fan. The unit didn't immediately turn and he assured me it was normal. The next day my HVAC is not working. Now FH Furr wants to send out a different technician to diagnose the problem. I want my old fan motor and fan to be installed and the correct part installed.
We'll see what happens...

Marian P.

11/06/2017 12:00:00 SA

FH Furr is a company I would love to do a lot of business with. Their technicians are polite, well trained and knowledgeable. I called to ask for repair/replacement of my water heater and they sent Demarcus M. the very same day. He meet my expectation of an FH Furr technicians, again well trained, knowledgeable and so very pleasant. He told me exactly was going on with my unit and gave me 3 estimates for replacing my unit. FH Furr is a bit on the high side as far as estimates but the company provides the confidence you need that a fly by night will not give you.

Mukesh S.

6/22/2019

Very bad customer service. I call Thursday make appointment Friday morning they give me appointment 9am to 12pm. Then call me back sorry I can't come. Can I come Friday evening I told them I'm working evening. Friday evening give me appointment Saturday morning 9-12pm. Saturday Morning I receive text msg your appointment 4-7pm. Then I call again I'm not available 7pm. They told me I will give you discount then I'm agree I call my work day off my evening shift. I call 6:00pm they told coming soon until 7:30. I will call you back I'm waiting for his call. 6:45pm call me back sorry I can't come today. Can I give you appointment tomorrow morning. I'm waiting all day long lose my money..So sad

Rog J.

12/13/2015

Update 12/13/2015
After speaking to F.H. Furr, we could not reach an agreement and am pursuing the complaint through my credit card dispute resolution department. What a hassle this has been but when someone doesn't take responsibility for their actions, you have to speak up and not stay quiet.

Update 12/06/2015.
Turns out that the mixer valve of the main water heater was not the issue at all. The problem was that pilot light in the water heater was turning off.

Because we could not wait for 2 days for F.H. Furr to come back to our home, I had to call another technician. The pilot light is now steady and we have hot water in the the home. The slow drip that the F.H. Furr diagnosed in the mixer valve and charge us $513 to replace with a new one is still happening with the new mixer valve as well (it looks more like hot vapors turning to droplets than anything else).

Bottom line is that we paid $$$ for a part replacement that was not even required. A $150 repair was first mis-diagnosed and then turned into a $513 affair by F.H Furr.

Slick W.

02/02/2011 12:00:00 SA

They sold me a hot water heater 3 yrs ago with a 6yr warranty.

It's broken repeatedly and I've spent more on repairs than the original job, so obviously their warranty is rather worthless. The last time the came out, for the same pilot light deficiency they fixed and warrantied 5 months ago, they told me they didnt know how to fix it and that I should just replace my entire hot water heater under warranty.

This warranty work cost $800 or the same price as a brand new unit from a reputable installer.

They are bad plumbers to begin with, and they cant be trusted. I've spent close to $3k on this hot water heater already.

Chris O.

01/12/2023 12:00:00 SA

UPDATE: from my post 7 days ago.

Four phone calls and no response. One bad Yelp review and I was called back quickly. And I'm not the only one on Yelp with this experience.

They apologized for taking days to get back to me and sent someone out to do the repairs. He was polite, professional, and did a fantastic job. Bonus - he wasn't sick. (The last two times the repair person was coughing and clearly sick.)

I'm very happy with the workmanship I just wish this could have been resolved without raising a fuss on Yelp.

Arlenee Z.

07/06/2023 12:00:00 SA

They left Evidence on the toilet of my friend. I vomited looking at the pictures of it. Sharing this review because again.....I VOMITTED. How is it furry and disgusting waste at the same time. Please do not invest or use this company for home improvements. I understand people got to use the bathroom but you really going to leave a mess? YOU'RE A GUEST HAVE SOME CLASS. On top of that their has been an argument between my friend and the company because they refuse to refund her or fix it. Unprofessional and disgusting is what FH FURR is.

Thomas M.

02/06/2013 12:00:00 SA

Its a shame that a company like this charges the prices it does. They are ridiculous. I will never call. I used them for the install on my HVAC since my system was purchased through home depot. Service was ok. I called them again on some minor plumbing issue. Ridiculous. The workers work oo COMMISSION as he stated and will try and break your bank to make money. Run away from this company and the guy on the truck. PS I called to let the managers know about the BS that was going on and didn' t even get a call back. They are all in on this scam from the top. Shop around. Michael and Sons is the same way.....

Kelly S.

12/31/2020

Disappointed when F H Furr came for on a service call for two HVAC systems to only be tried to be upsold on nice-to-haves with no plan to solve the issues. Received an email follow up to rate the service and once explained didn't get any understanding or even an offer of reimbursement for the non service call charge of $98. I got a second opinion and got to the root of the problem immediately and while still costly went ahead and at least the systems are both working properly now. BTW none of what was needed to fix them involved what FH Furr suggested or tried to upsell me.

Bradley L.

1/25/2020

Paid $440 dollars for FH Furr to come out to my house and install a shark bite to fix a leak where copper piping meets the poly piping. A few hours later it starts leaking. Make a call and find out the earliest I can get it fixed is sometime Monday, today is Saturday. This is the hot water side and it has no way to isolate it so I could use cold water. So I ask if they have anything early, nope, I ask if they plan on compensating me for work done, we wont charge you again I know that, what Im asking is will I get a discount due to shoddy work? That would be a question for our resource folks (something like that, I was seeing red when I started getting the brush off) Well what am I supposed to do for the next 48 hours without water in my house? Will you compensate if I use my water and that fitting lets go? Will you pay for a hotel for the three adults that live in the house for the next 2 days? 'That would be a question for our resource department Let me guess, I cant speak to someone until Monday? That's correct. It seems they have no problem charging a whole lot of money and expecting timely payment, but they don't have the same expectations for themselves. Not happy!

Gary K.

07/11/2023 12:00:00 SA

We were clients of A Quality for years and they always did a great job, until FH Furr bought them Out.

We had FH Furr out to do a spring check on our system. A month later our AC dies. We had another firm come out and found burnt wires, cobwebs and dried leaves on the system that they supposedly serviced Just a few weeks earlier. They are now offering me $50 off my next service. What a joke! Avoid this company like the plague!

David A.

01/03/2018 12:00:00 SA

Wow am I ticked off at this company. I purchased a service contract and had them do over $1200 of repairs when my furnace broke down a couple of months ago. Each time I'm getting the run around on timing, rescheduling, poor communication and having to take off more time from work. Now I have a problem with water leaking from the humidifier on my furnace and they want to put me off for 5 days. So far I am less than satisfied. The individual technician was fine but I am extremely unhappy and will be looking for a new provider.

Indira F.

08/05/2019 12:00:00 SA

Tiffany, I declined because the services originally provided by your company were not up to par, an electrical fire is not something that should have been taken lightly by you or your company and blaming the customer when you have no clue of what happen is not the right thing to do, this outlet was never in use, nothing above the outlet requirement was plugged in it as again this outlet is never used, but yet, it caught on fire because the wires were left exposed by your electrician when he replaced it.

Also, Having to call to schedule someone to come to fix something over and over after originally replaced is not good service, then being told that I have called to schedule services was more than my service contract was worth was not right, I wouldn't have to call to have services if the services provided originally were done right the first time. Which they weren't reason why needed to call to have it fixed, then yet again.

Having an electrical fire cause by a faulty and not properly installed outlet by your company is not safe and I will not risk having anyone from your company come to inspect my property, i don't feel safe nor I trust the services, then be charge or use the scare tactics to up-sell products, I don't trust your services and having anyone come to my house to do anything will not make me feel safe, you offer this inspection to cover your self not because you care about the services provided, the customer nor the customer well being.

I am afraid that having another electrician go to my house will this time be worst than the other previous issues, electrical fires caused by the faulty services provided are not good business, I don't trust your company, you blamed me for the issues caused by the company yet still suggested to have someone else come to my property, right, I am not risking my property or my life having another member of your company provide any services.

BTW, the other options you mentioned, that cost me an extra $700, first, one was again installed improperly in my breaker box, burn wires were found afterward, thank god was caught on time this time, and second, still haven't received my refund from the useless monitoring services I was sold! So yeah, I am a very unhappy customer!!!!!

David F.

1/22/2021

I noticed the my hot water tank had some corrosion around a pipe coming from the tank. I called F. H. Furr. Of course it needed to be replaced as it was 7 1/2 years old (six-year warranty, of course). Not an emergency, but I agreed. The technician quoted a price after assessing the work, meaning he had full access to the hot water heater. The replacement went smoothly, no issues. The actual bill for that service was $250 more than the quote I received just hours before !

Same story, since the guy had time while the hot water tank was draining I thought he could also replace a faucet in a nearby bathroom. Again, quote versus bill, $350 difference. The technician suggested I call the office over my dissatisfaction the bill.

BTW, I bought the annual service plan to reduce the overall cost. The overruns above were with the discount applied.

I called F. H. Furr and promptly emailed them twice about the bill versus quote. I've given them a month to respond (we had the work done in December) and have heard nothing.

Of course, I tried F. H. Furr because I thought I could find a better service. In fact I found an extremely more expensive service. I have a renewed appreciation for our previous provider who we had been using for 7 1/2 years and will continue using them.

L O.

12/10/2016 12:00:00 SA

We are super impressed with FH Furr. The customer service provided is far better than other companies. Travis Humphrey, our technician, arrived right on time, and although it was the end of his work day, he was wonderful! Not only was he on time, but he was well dressed, in nice khakis and a button down FH Furr shirt. It was definitely a surprise to see such a professional look for their company uniform.
Despite having worked (what I imagine was) a long day, Travis was friendly and helpful. He quickly got to work, and explained the problem with our furnace. He showed me exactly what I needed to do and was even kind to my kids who were very interested in the process. Travis explained he would order the required part and have it installed within two days. Considering we were going without heat, we thought this was definitely a timely turn around for a special order part.
First thing the next morning, I had an email from Mark Clements in the FH Furr Warranty department saying that the previous owners of the house had purchased an extended parts and labor warranty package on the furnace. Mark even provided me with all the information needed to contact the manufacturer and transfer ownspership to my husband and I. Now we will save money as well!
Travis came today and quickly repaired the furnace. He didn't just do the repair, he thoroughly checked the entire system! He was extremely knowledgeable and shared his expertise with my husband and I.
Our experience with FH Furr, Travis Humphrey and Mark Clements has left us extremely pleased and pleasantly surprised. It's rare to find one company that exhibits such a level of integrity, skill, knowledge and professionalism. Thanks so much for a wonderful, stress free experience!

Dan S.

8/19/2009

I wish that I could give NEGATIVE stars. This company is the biggest rip off in town. So my AC unit is not working all that great. I know this because it is 80 degrees in my house. I call up F.H. Furr (mostly because I think that those trucks that they drive around are funny in a lame sort of way. The ones where it looks like the actual guy is hanging out of the back of the truck). The technician shows up and looks at the AC unit for about 30 seconds and tells me that I need to pay $450 for him to clean the unit before he can even diagnose any problem. Well imagine my dilemma, no AC, I'm already on the hook to pay the guy $90 just for showing up and now he is strong arming me for another $450 on top of the $90!!! To top it all off he says that the cleaning will do nothing to fix the problem. So I would be $540 in the hole and STILL HAVE NO AC. So my mind wonders a bit and I think that gee this must be some cleaning to cost $450. So I ask can you tell me what is involved in this cleaning?. The guy huffs and proceeds to tell me that he basically pops the top and sides off (maybe 8 screws) sprays some cleaner in, waits a few minutes and rinses it off. $450 for that??!! As he sees my shock over the ridiculousness of this all he mentions that most likely I just need an entirely new unit. So I ask how much a new unit might cost. He tells me that it could be close to $8000 (yes that is thousand)! Keep in mind that this is a small unit which cools a condo. I tell him that I have a friend that just had a new top of the line unit installed in a much larger house for about $4000. So he tells me that F.H. Furr only uses the top of the line, most expensive parts. So I paid him the $90 for...driving to my house I guess...and sent him on his way. So if you want to pay TOP dollar for your AC repair maybe give them a call. I have no idea how the quality of their work is since it would have nearly broke the bank just to have them tell me the work that they had to do.

Jade K.

12/17/2022

I posted my comment a while ago. For some reasons, it got deleted. This is my first time to use F.H.Furr to fix flooding in the bathroom. I had horrible experiences. They were nice and responsive until payments were made. After transaction was completed, the plumber finished work and then emailed invoice and some pics. I wanted to clarify some issues the plumber told my tenants about. The plumber never called back. I called F.H.Furr. They were rude and nasty. Now, I am hiring a different company to resolve the remaining issues related to flooding, lol. I am not going to use this company again.

BreAnna H.

12/22/2017

I have had F.H. Furr come out to my home on two occasions. The first was an emergency service, they gave me a 4 hour window in which they would arrive. After the window ended I called and our plumber was no where near our home. They were 2 hours late. This has happened TWICE. It is one thing to give a courtesy calling letting your client know you will be late, but that is not what happened in either of these situations. So, I have a pipe leak yesterday and decide to give them one more chance...they are supposed to come today between 4 and 8, it is 7:16, I called the office and the plumber is still at his next job for at least an hour and the job is 45 minutes away...they pride themselves in customer service, but I have yet to see it. I am going elsewhere for my plumbing needs.

Sarah H.

9/23/2016

09/16/2016 - Technician provided verbal quote between $13,000 to $20,000. Technician did not provide sufficient explanation or education. Technician eventually came up with a quote for $11,605 and explained that this price was only good through the end of the day.

09/19/2016 - Received an email from an Account Manager discounting price to $6,062. Email included fishy sales tactics: We are pleased to inform you that F.H. Furr has just achieved a new volume plateau with several of our largest vendors. This has resulted in a significant decrease in equipment and raw material costs through a promotional period which ends on 9/23/16.

It is both unprofessional and ridiculous to not offer a concrete price and it is insulting to think that I would believe their fishy sales tactics. Furthermore, when I inquired about their financing option, they could not provide details about either the application process or where I could find additional information (the fine print) for myself.

James Z.

7/24/2013

We are designing an addition, replacing the entire house HVAC. When we started the process 6 months ago, I asked for a quote. Then, their policy was to NOT bid on a system until the building is standing. So I ignored them. Today I stopped by their Costco booth just to see if they may have changed their policy, we're very close to starting construction. Cathy (at Costco) told me that they do bid on new construction ahead of time, she would make arrangements for a visit. The home office called but said they might entertain a review if we send the plans in, but their policy is still not to bid without the building being erected. Appears from previous comments and my experience that their policies are preventing them from properly serving their clients and potential customers. I will not waste my time to prepare and mail a complete building package ......... I have already identified 2 other very reliable contractors. Don't waste your time with these folks.

Mary M.

6/17/2015

I had my system replaced by FHFurr in 2011, through Home Depot. They were the most expensive quote I got at the time, BUT, they had the best warranty package. Well.... When it's time to use the warranty, I am told it is not valid because I didn't have my yearly system maintenance with an approved contractor. So, the expensive price I got at the time also required the ADDITIONAL expense of the yearly approved contractor. BEWARE when considering their prices and packages, there is so much fine print in it, they are not worth the prime pricing. Might as well go with the less expensive option, since you are required to pay prime yearly maintenance anyway.

S I.

11/20/2018

If I could give 0 star I would, they came to checkout my heating system because it wasn't making the set point (I am mechanical engineer), there is a humming sound coming from the lower floor, they tech said, it's your motor, you need a new unit. I asked him to take amperage reading of the motor, and there was nothing wrong with it. I traced the sound myself in front of him, and it turned out to be coming from the return duct. I asked him why, didn't have a clue.

They sold me on the idea to purchase their membership plan but I have yet to receive their brochure and receipt even after making multiple calls.

Looks like they already have lot of bad rating and they don't seem to care, so here is one more to add.

Nadine U.

02/06/2017 12:00:00 SA

Josh Latta did our heating inspection. He explained everything he was doing along the way.
Josh was very polite and answered all of my questions.
He made recommendation, which I agreed needs to be done. Due to home remodeling (removing of drywall) . We will hold off on having our system cleaned. When we are finished, I will be calling FH Furr.

Caroline G.

09/10/2022 12:00:00 SA

HORRIBLE COMPANY
CALLED TO GET AN ER AFTER HOURS AS ADVERTISED. Was called back and told technician would be here in an hour. It has now been two hours it's 1AM and no answer. I've reached out to the office twice and the chat service. No one can get me answer to where the technician is or why they aren't here or if they're even coming. We've waited up and we have a new baby and absolutely no communication on their part. HORRIBLE COMPANY DO NOT WASTE YOUR ENERGY OR TIME WITH THEM. Advertise as 24/7 service and absolutely no help.

Erica K.

9/15/2017

STAY AWAY. Unsafe work, rip off, even after 4 times my house is still unsafe. At this point another company has to come in and fix the danger they've exposed us to. They seem to take people's safety as a joke.

Curtis R.

3/28/2018

FH Furr has been doing service for me for a number of years, I have the service plan and I have never been disappointed with the work that has been done, any of the technicians that have been sent to my home, or anyone I've spoken to on the phone. Sure, it can be a little expensive at times, but the work is ALWAYS guaranteed. I recently had a plumber, Demarcus, come out to my home and replace my garbage disposal and he was great! Highly recommend him, he's courteous and very knowledgeable and did a great job. I recently also called in to schedule my cooling inspection that is included with my agreement after receiving a reminder that it's that time of year. The rep I spoke with originally to set up my appointment, Giana, was great, friendly voice, got my appointment set no problem even though I needed to work around my work schedule for it for a Saturday. had to reschedule it and spoke to Kiley who was also very nice.

I had to rewrite this review due to it being placed on the unrecommended list, but I wanted everyone to know how much I appreciate FH Furr and the continual and consistently great customer service I've received throughout the years. Thank you Furr!

Karen C.

08/12/2017 12:00:00 SA

I had a serious disaster at my home (county sewer backed up into house) and it fried the hot water heater. Therefore, I required an emergency service. I called on 8/11 and requested a ball park price, so that I could understand the cost and was informed that a technician had to come out to provide the price. We made it clear that we needed an install ASAP because of the contamination in the house and the necessity to clear it out. They setup a 10 AM appointment for 8/12. 10 AM came and when with no communication from FH Furr. I called the 800 number and after a lengthy weight was told that the technician that was supposed to be emergency dispatched was working on another customer for the day. I again expressed my concern and explained my emergency situation and the person put me on hold for an excessive period and then hung up.

Immediately after the hang up, a women called my cell phone to tell me that they wouldn't be able to come out to my home to service me because they are other emergencies that arose over the night and my work was being replaced with those emergencies. The woman was very rude when I asked why others emergencies super-ceded my emergency and stated that she could reschedule me for Monday. I explained that I would have all time of water mitigation folks working on Monday, but she was rude and hung up!!

Based upon this experience, I will never use your service nor will I ever recommend you! You left me in a bind after you committed to service me and didn't have the courtesy to even contact me. The administrative staff that you have answering the phones have no knowledge of the business and are very rude and matter of fact and don't care about anyone or anything.

William J.

11/04/2015 12:00:00 SA

We had a new furnace and ac unit installed by FH Furr and they were exceptional. Their salesman suggested an additional return duct to help reduce basement moisture, something no other company had suggested, it seems to be working. Their men arrived on time at 8:30 AM and worked until nearly 8 PM. They were highly professional, informative, and personable. I have never seen men work that hard for that long. Our home was clean after they left. We would highly recommend Furr for heating and ac replacement.

Stephen B.

02/08/2023 12:00:00 SA

Kyle came over to diagnose an issue with my tankless hot water heater. Right away he saw issues that the technician yesterday didn't and was able to assess my required repairs. Super happy with this visit and will request Kyle for future needs!

Khanh L.

6/18/2021

If we could give FH Furr 0 star, we would. We have a kitchen faucet needs to be replaced and we got an appointment today from 2pm-5pm, we waited over week for this appointment. I took half day off to be home before 2pm. I called them when they can come because I'm home. 15' minutes later the tech groups called back to rescheduled our appointment that they're so busy can't come today! I called the office back to ask how come I prepare taking day off for this appointment then they rescheduled it. The guy in the office asked what day you need to schedule? OMG! very unprofessionally and rude to reschedule the clients' appointments in the last minutes for NO REASON!
WHAT A JOKE!
we got a service for heater and air conditioner too! The tech came out messed up the work!
WE WILL FIND another company to do business!!!
BAD REVIEW!!!!

Andrea K.

11/18/2017

Our technician, Marco LeFuente-Aranibar, did a fabulous job on our maintenance visit. He explained everything in great detail and gave us some excellent suggestions; one of which we will be doing in the spring, a duct cleaning. We are also going to look into the other suggestion of a surge protector. I thought he did a very thorough job and was very pleasant to work with. Thank you! We will be asking for him again when it comes to our next scheduled visit.

Isabelle K.

08/10/2023 12:00:00 SA

The worst. Furr bought out the family-run company we used to use for HVAC so when our a/c conked out we thought we'd give the new outfit a try. Big mistake. Scheduling was a nightmare: office repeatedly promised to call us back to confirm time and never called; when we were finally scheduled, the technician did not show at the agreed upon time. When the technician finally came, he misdiagnosed the problem and charged us over $750 for a repair that did nothing. Returned customer service survey asking Furr to contact us and make things right. Never heard from them. Stay away. PS We ended up using Argent Heating & Cooling and were satisfied with them.

Douglas K.

10/03/2016 12:00:00 SA

What a great pre-inspection! Mike not only went through all of my plumbing but he also showed me some steps for turning off the water to my faucets outside that will prevent a disaster in my house. I have been lucky so far, but have heard from friends that have had issues with busting pipes in the house. Thank you Mike for a fantastic walk through and for all the other lessons you shared with me.

Justin V.

12/29/2022

Horrible company, vastly overcharged for a new HVAC, furnace, and water heater, lied about submitting rebate applications and when the furnace turned off due to installation error they could not come until 4 days later, leaving my home without heat. Awful company that no one should buy from

Helen T.

01/08/2016 12:00:00 SA

Since the DAY that we installed Furr BRAND NEW system until today, we have to call in every single year to have it fix.

We had a diff unit before and it was working ok until we replace it. (Must be at least 15 yrs old system).

So now every winters and summers we have to call FURR to beg them to come out to fix it. And always it breaks down during the COLDEST DAY In the winter OR THE HOTTEST DAY in the summer.

We have hard wood floor installed in our home so we worry about the tempt can damage it.

This was one of the BIGGEST MISTAKE that we called FURR to install the HVAC system.

So now I hated to see the picture of the GUY ON THE BACK OF THE TRUCK, you know the sticker with the guy that LAUGHING, (he is laughing at me every year now that he has SCAMED me to install his unit)

They put that sticker on the unit because they know from the day that they installed that unit I have to call and beg them to come out and fix it. And they charge it every single times. This is like having a membership to call them and pay.

It was the BIGGEST MISTAKE !

And YOU could be the same one too if you like the LAUGHING GUY ON THE BACK OF THE TRUCK.

Welcome to the club.

F this company that scammed me.

Sean A.

1/13/2022

Extremely poor customer service. Contacted the company twice for appointments , was scheduled and then canceled at the last minute.
Thank you for reaching out , and getting us on the schedule. However the technician noted that he couldn't access the street ? Sent me a picture and rescheduled me for tomorrow. Again I'm really confused and disappointed.

Ron H.

7/15/2015

I had them out to repair a light fixture in my library. to their credit they explained a $35 fee would be charged and i didn't remember it.
The repairman came to my hoe looked at the ceiling and said it will cost $166, not even knowing if the bulb was bad. I said no thank you and signed (digitally on his hand held) for $0 due. To his credit he asked if i was told about the visit fee, i said honestly i did not remember it so he had me sign another page also digitally saying that $0 was due.
A few hours later an office lady called and said that i had to pay $35 because i was informed. I said i don't remember that and she said they had proof on the office recordings and her and her boss had both listened to it. I said i would like to listen to it and will pay if i missed it. She said no it was business property and just pay the $35.
A bill arrived today from F.h. Furr for $35 which had my digital signature cut and pasted onto it from the hand held, they pasted the box and all hahaha.
I called and asked to speak to the manager. Joe sent me the voice copy and i had indeed missed it so i told him i would pay but would be rating them poorly because the repairman did nothing when he got here.
The rude response i received from Joe was don't bother paying it and we won't take your account if you want the work done.
You need to be forewarned of the business professionals at this company. The forged my signature on a bill and then refused me service because I reported substandard service.
Ridiculous way to run a railroad.

David C.

7/26/2015

service was ok, but felt it was more about what more he could sell me, didn't clean the exterior of outside unit and left the cover to the outside power box open, glad we didn't get rain

Jay T.

2/26/2022

I had FH Furr install 2 ceiling fans in my house. The FH Furr techs cut 4 large holes into my walls (a 4x4 inch opening and a 4x9 inch opening in one room, and then another 4x4 inch opening and a 4x9 inch opening in the other room). The techs said they needed to cut these holes to see where to put the wiring from the attic down to the switch plate (for the wall switch that controls power to the fan). FH Furr refuses to patch up those holes that THEY created, and they want ME to schedule an appointment for their drywall team to come and give me a quote to repair the holes that THEY created. They put unnecessary holes in the wall and want me to pay extra to fix the holes that they made. That makes no sense.

I had used FH Furr about a year ago to install ceiling fans, and the tech that did that job was extremely skilled and professional. He left ZERO holes in the wall - he only cut an opening that was the exact size of the switch plate cover, nothing more - so when the switch plate cover was put on, there were no openings left in the wall. It was a perfect fit. And he didn't need any other holes to see where to put the wiring. Basically, he knew what he was doing. But the techs who came out for this recent ceiling fan install cut 4 large, unnecessary holes in my walls. They did NOT tell me before hand that they were going to do this, nor did they tell me before hand that I'd be on the hook for any drywall repairs.

I told the tech who cut the holes that the FH Furr tech who put ceiling fans in for me a year ago left no holes in the wall. The tech then told me that FH Furr has recently undergone a management change so a lot of the prior staff left and it's a bunch of new people now. To me, that means that customers are now guinea pigs for these new guys to learn, and FH Furr expects us customers to pay for their new techs' mistakes? That is unacceptable.

Look at the pictures of these holes in my walls and tell me this is professional. Tell me it's ok for FH Furr to create and leave these holes (it's now day 3 of these holes still being there, open and exposed). Tell me that the customer should pay to fix unnecessary drywall holes that FH Furr techs created. You can't.

I had a service plan with FH Furr and had used FH Furr a lot over the past couple of years (electric, plumbing, heating/cooling), but now with this management change and the lack of experience (and poor work) of these new techs, I don't see any way that I can call on FH Furr to do new jobs for me. Their prices were already high but the quality work kind of offset that. But now with the lack of quality work and the increased likelihood of their new inexperienced techs making mistakes and creating more issues, the high prices are no longer justifiable.

Scott F.

12/03/2017 12:00:00 SA

Hired these guys through Costco for an estimate on replacing an air conditioner and furnace. Was given a massively inflated price then had about $5,000 in discounts but was later called to be told that I needed additional electrical work to make the unit up to code. The estimate was just a figure with no calculation about how he got to that number. The rep was also annoyed that I asked for an itemized estimate in order to see what was costing what...including the units they were installing.

FH Furr came out for a second assessment with a manager and I was promised they would follow up with one of their electricians (or someone who they work with).

They never followed up so I got a second estimate from another company. This estimate was $2,000 cheaper than FH Furr with a guarantee that everything would pass code. I went with them and they did a great job.

What a disappointment FH Furr was and Costco really dropped the ball by doing business with these crooks.

Juhee F.

12/22/2022

I wish I can give 0 star.
Really worst for plumbing service. They should hire the qualified plumber.

S J.

07/03/2023 12:00:00 SA

Complete Rip off. Costs three times than most other companies. We had bad experience twice. We'll never use their service

Puja T.

8/15/2021

They use switch and bait approach to run their business. Advertised for special for unclogging drain. Confirmed several times before scheduling the appointment. Charged me 5 times what was promised. Will never use them again. BEWARE!!! and find a better option.

Martha W.

6/19/2021

This company is awful. I was quoted $1500-$1800 for a hot water heater install. After not showing up for the first appointment, they called 3 hours after they were supposed to be at the make up appointment to tell me that the base price was actually $2100, but that they would not be able to do the install with out nearly $6500 worth of work. All of this without stepping foot into my house to see if this extra work was needed. I will never be using them again.

Kathy S.

5/18/2014

I had a maintenance service with this company for many years because I was too uninformed to find a company able to provide home services .i found their employees to be unbelievably condescending. After they completely replaced the water tank and everything associated, I have been unable to have hot water in my kitchen. I finally got smart and got a real service company that is top notch. You can see that review as well but my recommendation is, don't waste your time with F.H. Furr. They are beyond creative when it comes to things they can charge you for. If they fail to complete a repair, you will have to pay to have them come back. I stopped using them three years ago and just realized how much better my life is. Run, don't pause, you deserve better.

Frank P.

12/07/2017 12:00:00 SA

I called them to replace my well pump motor. They charged me $2700 to replace. This seemed kind of high at the time and I admit I wasn't familiar with well service. I wasn't given a price up front for various reasons. They claim it depended on well depth, which was true I assumed. After everything was concluded they gave me the whopping bill! I check with other plumbing services and found the bill should have been bettween $700-$1200. When I confronted them and asked for an itemized account of charges, they admitted they overcharged and even added extra $400 for profit. The guy was very unprofessional. NEVER EVER USE FH FURR!

Ashley C.

06/01/2015 12:00:00 SA

RIP.OFF!!!

Where do I begin?? So, I had not one, not two, but THREE different technicians out to look at my water heater that needed replacing. The first tech quoted me one price, replaced the thermocouple and unfortunately is out injured so he couldn't be reached for comment. He suggested getting the heater replaced as it was 11 years old. Fair enough. The second technician came out and began the work on the new heater, only to call me half way through the job and tell me that water was leaking all over my house and he had to get someone else out to help him do the job...a few minutes later, a THIRD technician calls me, tells me that the first two technicians weren't qualified to install this new type of heater that has to meet code for my condominium building. He then proceeds to tell me that they were sorry for the misunderstanding and this special heater now would be costing me $6,000!!!!! Oh, I should also mention that this was AFTER the heater had been ripped out of the wall so needless to say I had no choice but to have the work done. (I was originally quoted around $3,000). Furious, as you can imagine, I called the service manager who informed me that he operates off a profit and could always walk away from the job and put the old, broken unit back in. What?!?!?! Eventually, he agreed to take off a small discount, arguing that the cost was mostly labor and he was losing money as it was. My grand total was $4500 ($3200 of that was the unit itself!) And that's not the worst part-My fiancé and I found the water heater online, the EXACT model as it appeared on my bill, for $333. Profit, I understand. I'm in sales. but a markup that high is ABSURD. I will be reporting this to the BBB.

Sue R.

02/05/2019 12:00:00 SA

Let me tell you a story about our experience with FH Furr. They came to our house to perform a conversion of our oil furnace to a gas furnace. This project started in October 2018. The 3-day furnace conversion was finally completed 2 weeks later with more than $16,000 damage to our house. At first they were great! We thought: accidents do happen but as long as they make it right, it will be okay. Unfortunately, their promises to make it right turned very hollow, very quickly. No one from the management team even came to check out the damage they caused. They offered us around 1/3 the estimated repair costs to fix the damage. We ended up having to go through our home owner's insurance policy to repair our home. Here we are in February, 2019 and we are still working to get our home back in shape. Advice to all, if you are considering to use FH Furr, reconsider.

John F.

7/26/2022

F.H Furr installed a new dual fuel A/C-Fuel pump system in pour home. We have had nothing but problems ever since. The thermostat didn't work at first, so they replaced it the day of installation. We then had to call them 3 days later because the new thermostat didn't work and needed to be replaced. Now it's been 5 days since the install and the A/C doesn't blow cold air and our house is only bearable because of our other A/C unit that is not rated to cool the whole house. We call and of course they don't have any techs to come help us so.....We are stuck for two days with no cooling in our house. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN

Debbie L.

11/30/2021

I tend to be a loyal client to companies that provide good service at reasonable prices and that is why I fell for FH Furr's bait and switch tactics. A little over a year ago I had a septic line get clogged by a guest. I had heard FH Furr's advertisement about clearing any clog for $99 and since I knew exactly where the clog was (since it is in the same place that it clogged the year before) I called them and they came out the same day and unclogged it. I was so appreciative that when I needed a new HVAC system, I called them. I spent almost $15,000 with them when all was done. Yesterday I called them because my septic line was clogging again. They put me on the schedule but would not give me an estimate for the same work that they had performed the previous year. They said the tech would have to give it. When he arrived and confirmed the location that I pointed out, he gave me a quote of $725! I couldn't believe it! His excuse was that the equipment needed was expensive. Well I'm not buying the equipment so I told him to get off my property and I would tell everyone about FH Furr's lack of loyalty to their previous clients. So I went to Home Depot and rented the equipment for $73 and unclogged the line myself. If I had kept the equipment my total charge would have been around $3,300 - not that expensive for a company that uses it often! Needless to say, I will never use FH Furr again. There are plenty of other companies that do the same work and I will find one that appreciates my loyalty as much as I appreciate their service.

Marisa G.

3/31/2023

Not the same company since merger. Unfortunately had a bad experience and was given misinformation though management did reach out quickly and listened to concerns.

Sales approach was a hard sell. Honesty and setting clear expectations is important to me and that didn't happen.

Lil B.

02/06/2018 12:00:00 SA

I chose FH Furr simply because it was the first company that popped up when I googled a septic plumber in our area. I was like, hmmmm, that's the company with the guy in the back of the truck, they are legit.

So, we had some weird septic backup happening and he had to snake the whole shabang, to the tune of around 600 bucks. I don't know the average cost of this service, but our tech didn't hesitate to inform us that FH Furr is pricey.

Initially, I was happy-ish with the service. The tech that apparently handles our area is a super guy. I wasn't overly impressed with the dispatch process thru the website, but the tech's personality made up for it and he told me to note the girls in the office when I get a review request from the company, as they tend to make things a bit difficult for the customers.

We didn't experience any new septic problems for awhile, but then it happens again.

Crap. (Literally).

I was under the impression that they would do a no charge service Iif you had them out for the same problem within a certain timeframe. I called the company and described the issue and the girl in the office confirmed it would be complimentary for him to come out to fix the same problem.

Tech came out late the next day and told us he had to snake the system again, for another 600-ish bucks. I was a bit miffed at the full charge, but I really wanted to take a shower, wash my dishes and sit on the potty, so I sucked it up.

He said we probably had roots invading our pipes and he made a request for the dispatch to call us to schedule a camera inspection (about another 600- ish bucks) and we would probably need it snaked again for inspection for...yup...another 600-ish.

Meh.

Anyway, the dispatch never called us to schedule the camera inspection and we were kinda ticked about all the charges anyway, so we didn't follow up and are currently trying to find a company to come do this for us.

David L.

01/10/2020 12:00:00 SA

Sure are lots of sorry's and apologies on here regarding service going awry! Well, here's another complaint for you!

My Mother got hooked into a service contract with FHFurr - which she will be canceling - and, when called out as a 'premier' member with 'discounted' pricing to check out some light flickering, they spent a few minutes going through the electrical panel for a 20 year old home before telling us the entire thing needed replacing, and would be about $5k, in addition to electrical monitoring service they were pushing (WAYYYY over MSRP, even with 'labor charges' as we were quoted), as well as new smoke detectors (for $200 a piece!!!?!???).

After having an iPad shoved in our faces for $6000 worth of work, we politely turned the guy away. $200 for a smoke alarm? What in the world? The SALESPERSON, because I'm not going to call him an electrician, would not back off or give any other answers other than 'I'd replace it ALL if it were MY house'. My Mother was visibly shaken - nice empathy, dude. Hope you can sleep at night.

After having a few other electrical contractors out, we are out about a few hundred bucks after a couple upgrades to the panel (non-required) and some honest advice to call NOVEC and have them address the transformer, which was causing the issues in the first place.

If we'd have paid your $6,000, and then the problems still existed, how would you have addressed that? How about some company ethics.

Colin S.

01/07/2023 12:00:00 SA

They are salesmen, sharks and will do anything to rip you off. If the astronomic prices came with service that would be great- but of course it does not. AVOID AT ALL COSTS.

Marianne B.

05/06/2021 12:00:00 SA

I've had the pleasure of FH Furr's help with plumbing and hvac at my home for the past 2 years. They are unfailingly polite, professional, and efficient. Today's visit from Bryan Monje, an a/c technician with FH Furr, was exceptionally good. Bryan arrived on time, diagnosed my issue immediately, explained the problem clearly, and deftly answered my many questions. Not only that, but Bryan solved the problem quickly and cleaned up after himself flawlessly. I am grateful to Bryan and to FH Furr for their excellent work, and recommend them highly!

Matt L.

2/26/2015

Had Mike come out and fix an electrical issue within my home. He and the company had top notch customer service. Problem was fixed and pricing was fair. Thanks FH Furr and Mike! This is the second time I have used fh Furr for their services. The first was my heat went out. Both times these were unexpected problems so short notice was given to them to have to come out. Both times they were out the next day within a reasonable amount of time.

Looking at previous reviews their customer service has improved drastically over the years.

Becca V.

01/06/2017 12:00:00 SA

Always great service from this company. Richard Killeen. came to do routine maintenance and let us know of a product that would be helpful to us as we had mentioned having allergy issues. I appreciated him letting us know of the product without pressuring us to buy anything. After installing the air scrubber (which we are really happy with and highly recommend), he also fixed a thermostat issue we were having which was actually our fault as we wired it wrong. Very friendly service and a company we feel we can trust.

I've seen reports of poor communication from the company on other reviews, and i will say that we have not had that experience (not to take away from what others are saying, just telling our experience). When we've called, we've always gotten a prompt response and great communication about when the serviceperson would be out, including an update when he was heading to our house.

Gw D.

02/09/2017 12:00:00 SA

Josh L came to my home on time and was extremely knowledgeable and professional. He took time to explain the potential problems and recommended corrective, preventative items I would definitely recommend him and will hope to have him inspect my equipment in the future.

Oliver J.

8/20/2020

The company went to town calling and emailing me after my appointment trying to up sell me more services / system enhancements. I explained that they could correct the installation of my system, which clearly is not installed correctly (very obvious in the diagram on the outside), and they have ignored my emails, despite phone confirmation of their receipt. I would absolutely never recommend this company based on this experience.

Elizabeth Shepherd B.

02/11/2018 12:00:00 SA

This review is by David Bartee of Lorton Va
his home is supported by 2 Lennox Gas furnaces. Furnace A was working fine and supports lower 2 levels. Furnace B would turn on for a few seconds but not stay on, a colleague familiar with HVAC systems indicated B needed a new circuit board.
In 2017 I purchased a service contract for each system. On a 35 degree November day, the tech arrived and I informed of problem with furnace B. He decided to look at furnace A whereby he deactivated it and said he was concerned with Carbon Monoxide leaks. He did no diagnostic tests nor shared any results. He said that according to VA law he could not turn system back on and entire system had to be replaced at cost of 13,500. He then looked at system Band stated my friend had given me bad advice about circuit board and system B also needed to be replaced also at 13,500. I informed technician that unless he could provide better proof of Carbon Monoxide leakage, he was to reactive Furnace Ato a working condition. He again referenced Va law and refused to do so
He offered to replace both systems for 28,000and said he could complete it in next 3 to 5 days during which time I would have no heat. I informed him I found his analysis weak and methods questionable.
I also told him if he left me with no heat I would no longer do business with F. H. Furr. The next morning I had another company come out to look at my systems. The Tech brought a diagnostic tool for detecting carbon monoxide. The level of leakage on both units was 0.00. He then inspected Furnace B and informed me it needed a new circuit board. Both units are now functioning, the house is warm and it cost less than 409$ for repairs
I hope this is a warning to anyone using F.H. Furr, their business practices are questionable and dishonest and their only out for the big money. I can't imagine how they treat elderly and disadvantaged people.
David Bartee

Jerry C.

08/08/2011 12:00:00 SA

Stay away from this company. I moved into my townhome about a year ago and since the previous owners had dealt with F H Furr (there were F H Furr stickers all over the water heater, HVAC, and they had tags on seemingly every water line I could find) I decided to call them about a maintenance contract for my HVAC system. Over the phone, it sounded fine - only about $14 per month and they would come out twice a year and check my system. My system was twelve years old and I knew that it was likely showing its age, so I did expect that they would find some things needing service beyond the normal maintenance call. The technician that showed up was very professional, even to the point of putting on little shoe booties (company policy) so as not to mess up my carpet. After about 20 minutes of looking at my system he had made a list of service issues that he said needed to be done. Since I had a maintenance contract with them, I got the value price', which was 15% lower than their regular price. I gasped when I saw $1400 of needed repairs. Lacking in knowledge about HVAC systems, I approved the services, one of which was chemical cleaning of the condensing coils, at a cost of $509. Since I had invested so much in the service, I figured it was likely time to look at replacing the system, which led me to talk to 3 other local HVAC companies. When I told them what I had been charged for the chemical cleaning of my condenser they were very surprised, even for Furr prices. Basically, all it takes is about 10 minutes with a water hose and a hand pump sprayer likely filled with nothing more than 409 to clean the coils. All three companies quoted prices below $100 - from $65 to $80. Furr is very polished, professional, slick, and probably does good work - but for gullible customers (like me) it is a crime how much they gouged me. Stay away from this company. There are plenty of other reputable, professional companies out there far less expensive.

Michael C.

03/01/2018 12:00:00 SA

New HVAC Installed this week - was happy with the process. Christopher came to do the initial walk-through and quote, very personable and felt he was being very upfront on the work that needed to be done (air conditioner on the roof / furnace in the basement). While the quote was a little higher than I anticipated, there was a lot of work that needed to be done in order to crane the unit to the roof. They worked through the whole permitting process with the city.

Season was very accommodating in selecting an install date around my schedule.

The day of the install, I received an alert on my phone that they were en-route and a GPS link that allowed me to follow their progress / arrival time which was also very convenient.

During the install, the team kept me updated on install progress, timing, etc..the entire project was completed in a couple days. I would recommend you include FH Furr when getting quotes.

Heather Marie V.

7/31/2021

The toilet in my apartment started leaking one Saturday morning, and my landlord got an emergency appointment with FH Furr and they were able to come only hours later. My landlord brought a new toilet by, and Bernard came after his last scheduled appointment. FH Furr made sure we were ok with the technician coming in and using the sink. Bernard always kept on his mask, plus gloves, and boot covers. Bernard worked quickly, and had everything set up in no time, he even installed our Tushy bidet thingy on the new toilet. He followed up with my landlord with photos and to confirm the work was done. We had a great conversation about music, and it was a pleasure to work with him. Thanks Bernard and FH Furr from saving me from a leaky toilet and a huge headache!

Madeline Erdman C.

05/05/2022 12:00:00 SA

This is from sixteen years ago. I had them replace my heat pump. I expected the new Freon and because of that they said they had to replace the inside unit. Unit died (normal life span) and found out that they had used the old Freon so I have to replace the inside unit again. Very angry

Sometime later I had them put in a new kitchen faucet which was done improperly resulting in a major leak. Also had some other work done at the same time and the price quoted changed with final bill so if you use them which I do not recommend make sure you write down their first quote. When I questioned it the first number was reinstated.

R B.

11/16/2022

Well I wish I had checked YELP before I had signed up with FH FURR. Today I had them our for my yearly check on the furnace as I have a service contract with them. They finished up in the afternoon and left. The service gentleman, Corey, was very nice and I had no problem with him. I left the house shortly after he did. When I got back hours later I found a chilly house. The furnace was not running. I checked the power, the gas, etc...but could not get it to light. The fan would turn on and the ignitor was working but seemingly no gas was flowing. It is going down to 33 degrees tonight. I called FH FURR. The operator told me that they would get the call dispatched out. A few minutes later a man called and identified himself as Sebastion. I told him what had happened, that my furnance was no longer working after the technician left. He said he would have someone come out tomorrow. Of course I protested this. The house was already getting chilly and the temp was dropping to freezing that night. Also I had taken the day off to get the maintanence done. Now I would have to take another day off? I asked him what I was suppose to do for the night and he dsiad he could not tell me. He repeatedly kept saying I will have someone come out tomorrow. He did not acknowledge anything I said. He did not try to sympathize with me or my situation. He acting like a broken record....or a Jack A$$ really. He told me he only had one on-call crew and they were all ready on an all night job. They?? sounded like scheduled work. Of course I do not believe they only have 1 on call guy for the entire metro region. When I finally gave up as he just kept repeating the same line I asked him what time someone would be to my house. That's when things really went south. Sebastian told me he didn't know as they had to get out on their routes and figure out when they had time. I was done. There are a lot of HVAC companies out there, I do not need to pay $$$ to get treated like a fool. I got someone else to fix the issue and I had heat that night. I will never pay them another dime. My guess would be that Sebastian is a FURR family member. I cannot imagine a company putting up with that kind of arrogance from just anyone.

Arthur P.

8/30/2018

bad form...waited 8 hours for tech to arrive...showed up at 8pm...he needed confirmation of payment before taking a second step into the house...we needed a complete diagnosis of a/c unit...tech would not check for leaks without another $250.00 on top of the $115. for the service call...what the heck?...a complete diagnostic is just that...or should be...we sent him packing.

Lisa P.

09/10/2013 12:00:00 SA

We made the mistake of getting a maintenance contract with F.H. Furr, thinking we would get good customer service as regular customers. Nope. We made an appointment for an annual maintenance check and were told someone would call the day before to confirm the time they would come. No call the day before, so we went to work, rather than sitting around waiting for them. Well, they called the day of the appointment stating they would not come out until we called them back. Then they came out anyway and left a note on our door. No regard for our time. If they had bothered to confirm the appointment as they said they would, we would have been there.

Canceling the contract.

Kathy X.

06/03/2013 12:00:00 SA

I am so pissed off at FH Furr! They don't respect customers at all.

I needed to install a new home comfort system (because my current system is not working) and scheduled an appointment with them more than a week ago. They suddenly called me at 8:45 PM this evening to tell me that the appointment for tomorrow noon was canceled due to some emergency, AND that I have to wait another week (8 days) for the next available slot.

Don't they know that we as customers have already made plans and made time for them?! They messed up my plans, didn't inform me 24 hours ahead, didn't sincerely apologize or offer any compensation, and, to add insult to injury, told me that the earliest time for the make-up appointment would be 8 days later! I understand that sometimes unexpected things do happen, but the way FH Furr does cancellations is so unprofessional and rude. FH Furr might be big and successful now, but it is losing its reputation and customers by treating its customers very poorly.

Austin F.

6/30/2017

This place is a scam!!!!

Called for a ballpark range on a new system with installation.

First time: Said the agent was busy and would call me back within 1/2 hour.

Called back after 2 hours

Second time: Said the agent was busy and would call me back tomorrow

Called back the next day

Third time: Said the agent was busy and wanted my address (I gave it)

Called back the next day following day

Fourth time: Said what is going on? and they hung up the phone.

This place is a scam!!!!

Tom G.

12/22/2010

We purchased our heat pump from FH Furr almost 4 years ago when the existing one broke. The other day we noticed a clear, slimy oil dripping from the unit. So we called to have someone come out. The repairman was here for about an hour and a half, he resoddered the pipe where oil was leaking from the compressor and refilled the whole unit with fresh coolant. The cost to us-zilch! He admitted without us even asking that the installers had not properly fitted the pipe. Thus we got a several hundred dollar job for nothing thanks to his honesty.
We've been using this company for a long time, and have never had any problems with their service.

Andrea O.

5/14/2019

Slow, expensive, poor. Got remodeling done in kitchen and bath. Took 7 months from sale visit. Left messes and trash all over the house for months. Beat up my floors. They measured wrong and couldn't fit items I ordered. Crooked walls put in. They painted the bathroom at least four times and still missed spots. New doors are all crooked. Tried to add charges for redoing their own plumbing mistakes.

It has been a few weeks since they finished. Toilet started leaking. Calk-work is cracking. Supposedly 'real wood' cabinets have bubbling water damage. Still trying to clean up grout on tiles and fill in holes left in trim. (They came to fix the toilet under warranty ---they generally have a don't worry about doing it right we will come back and fix it and get more hours attitude)

Bill B.

02/04/2020 12:00:00 SA

While the work was professionally done installing a furnace and duct cleaning, they did not credit the deposit for the duct cleaning and the annual fee. I agreed on a specific price total for all services, they did not include the initial payments. Their rating is well deserved.

Patricia F.

08/03/2019 12:00:00 SA

On June 19, 2019 David Snider was dispatched to our home for a plumbing inspection and found a number of issues he felt we should take care of.
David says our drains are clogged and the charge for cleaning blockage from our drains is $1,183.20. Actually, there is no blockage. Here are the facts: The stoppers will not remain completely up and therefore the water does not drain out quickly. Using my fingers, I lift the stopper up and water goes out as it should. Therefore, we do not need cleaning blockage from our drains.
David Snider says we need shut-off valve in the basement. We already have shut-off valve in basement, but David thinks this should be replaced as the handles are plastic. They are only used once a year by Culligan when they come to change our filters and they are still easy to turn, which is a good thing. David says we should have a metal shut-off valve in the basement, a charge of $712.30. Why install another shut-off valve in basement? If another shut-off valve is installed, it should be upstairs under the kitchen sink. We can have a shut-off valve installed for $304.00.
David says we need to install an air gap on outside drain line, and the charge to take care of this is $447.95. We can have air gap on outside drain line taken care of for $94.
David says our PSI is 90. We had water company come and check it. It is 68, which is perfectly normal. Does David Snider not know how to read a water pressure gauge? We do not need F. H. Furr's $532.95 pressure valve.
To sum this up, we have two charges: $1,183.20 for cleaning blockage from our drains and $532.95 for a pressure valve, totaling $1716.15, both of which we do not need.
And two charges: $712.30 for shut-off valve and $447.95 for air gap on outside drain line, totaling $1,160.25, which we can have taken care of for $398, a savings of $762.25.
We do not believe David Snider has been honest with us, and we do not want him in our house ever again. And any issues we plan on taking care of will not be done by F. H. Furr.

Terry P.

4/30/2017

FHFurr has always done a good job for us. They installed a whole house water filter system and 4 HVAC systems. Never had any complaints until today. Both toilets in basement were backed up and raw sewer backed up into both showers. Call for emergency plumbing service and Mike showed up as promised.

After back and forth conversation with Mike on the phone (we were not home but my mother was here to let him in) we got the feeling Mike was not interested and made no efforts to try to fix the backups. Call FHFurr to complaint and was routed to Plumbing super James. James was rude, impatient, and not curtious when we called to complaint about Mike's lack of effort and not properly equipped. Two bathrooms in basement backed up and Mike made no attempt to snake the drains which was one of the reason we called James to complaint.

After Mike left, we used a plunger and plunged one of the toilets 15 times and blockage gone and all backups drained out. Simple solution and should have been the first thing Mike tried. May be plunger is too elemtary for Mike and complaining to James made no differences. TRY PLUNGER FIRST NEXT TIME

Darren M.

2/16/2014

After the first major cold weather of the year we had a pipe burst right before the weekend and needed a plumber fast. After calling several other companies and finding out no one would be available for several days we called FH Furr and they were able to get someone out immediately (they didn't over promise on the phone but wow did they deliver). The plumber showed up within a few hours and did a great job, didn't try to sell us anything we didn't need, and spent an extra 30 minutes with my wife and I educating us on the work he did and other items to watch out for the future. He fixed another leak we had with the turn of a wrench and didn't charge us extra. Cost was lower than what My Plumber quoted us for some other work we were considering. Bottom line is that if you need a plumber don't mess around call these guys.

Cheryl E.

10/05/2022 12:00:00 SA

F.H. Furr Company (Furr) is guilty of false advertising and deceptive marketing practices. The company's advertising states they provide 100% Satisfaction Guarantee - We promise your complete satisfaction-GUARANTEED! If you are not fully satisfied, let us know, and we'll make it right.

On 8/29/2022, Furr performed a routine plumbing inspection of our home. The plumber reported that we needed a new shut-off valve in our upstairs bathroom and that he could fix everything in an hour or so. However, he was not able to complete the task as the valve that he installed leaked. He called for backup support to help him. After another 5 - 6 hours, the two plumbers reported that the repair was made. We paid them nearly $1,100, but the plumbing work was not done correctly and their faulty work resulted in water damage to the bathroom flooring and the adjacent bedroom closet. On 9/6 another Furr plumber came to the property to fix the leaking valve and said the other workers did not make the repairs correctly. Once we discovered the damage on 9/12, another Furr plumber came to the property to assess the damage, determine the cause, and ensure that the leak was fixed properly. He cut a hole in our vanity and wall to confirm there was no active leak behind the walls. As a result of the leak created by Furr, we suffered significant losses to our property and great inconvenience.

Instead of making it right, Furr has deferred our issue to their cut-rate insurance policy. They are unwilling to replace our carpet, bathroom flooring, custom closet organizer, vanity, and repair all of the damages from their own negligence. Furr has bowed out and told us to work with their insurance company who has advised us that it would only pay the current cash value of our loss, not the replacement cost. Their insurance company recommends we contact our home owner insurance company to pay for the difference to restore us to the position we were in before Furr damaged our property, potentially raising our insurance premiums. Furr also made no offer to refund what we originally paid them to make the repair which they botched.

Furr is not a company to be trusted to honor its commitments and only does the minimum when they damage your property due to their poor-quality work.

Andrea L.

7/20/2010

Purchased a brand new AC unit and furnace through Home Depot, spent $8,500. They contracted it out to these guys... which is the problem here.

They installed my new system 6/29/10, and a txv value broke less than a week later... it froze the inside of my furnace. Then it took 3 days for them to get the part, or so I thought, come to find out they just took a misc part out of their warehouse and tried to get it to work... Dude broke it while trying to install it. Had to wait another 7 days for the real part to show up. Now, it's July 20th, and it broke again... I'm sitting at home waiting for these incompetent jokers to show up. It's probably another issue that'll take 7 days to get the part.

Meanwhile, there is a heat wave, and I need to find accommodations for my two year old, and my pregnant sister.

Forgot to mention this, but after I spent $8.5k they had the balls to charge me $150 for an after hours fee (because it was July 4th, and 93 degrees in my house)...

One of their receptionist is extremely rude and doesn't know what she's doing, the other one is okay (ask for Ashley).

After speaking to a friend in the business, I believe my new Lennox unit is great, it was the installers who f'd up.

Ed K.

1/30/2017

I received a quote to replace bathtub/shower hardware only at a cost of $1209.00 in labor. I had the old tub/tile removed, new tub installed and tile plus the hardware installed for $1800.00 labor. Not sure what happened here.

Carl W.

07/03/2023 12:00:00 SA

Byron and his helper snaked our clogged drain. They were professional pleasant to work with and kept us informed as they went along. The cleaned up afterwards and were on time. Thank you

Michael K.

05/02/2021 12:00:00 SA

God awful install/diagnosis the idiots charged my mom 4 grand and messed everything up worse then before would attach pictures of the 4' of waste me and an ACTUAL plumber who knew how to use a level had to deal with but wanna save y'alls lunches (I lost mine). System was backgraded and had a code violation that they obviously weren't aware of snaked the wrong toilet to diagnose the wrong issue. (charged a $1000 for it) definitely a bunch of morons anyone who says otherwise probably works there.

Jeff H.

09/08/2022 12:00:00 SA

Scheduled appt. emphasizing that I wanted to be first call in the morning so that I wouldn't get jerked around about schedule. Received call AT appt. time advising sorry dude, the guy isn't going to be there until between 10am and 2pm. Another morning wasted. These guys absolutely don't give a cr*p about anything.

Chris J.

10/18/2010

Rip-off! I had F.H. Furr come out for the free plumbing diagnosis when the water in my house shut off completely. It turned out to be what I suggested to the plumber: my neutralizer needed servicing. He gave me a price to bypass the neutralizer so I could at least have water in the house until I could get a servicing company out here. I said hmm, let me think about it. Literally 30 seconds later, he comes out of the crawlspace and says that'll cost $170. I asked what for...

To turn a freaking lever to bypass the house. First off, I didn't say to go ahead and do it. Second, $170 to turn a freaking lever?!!

If F.H. Furr died in a flooded basement, I wouldn't personally be upset.

Robin B.

1/17/2022

I decided to post this review after reading reviews with similar issues as mine. I scheduled an appointment, and on the day of the appointment , dispatch called me to reschedule. The reason for rescheduling was one of the jobs would take longer than expected. This rescheduling happened twice. They offer a $75 credit toward a service for the inconvenience. I see this is a common problem. The other problem it seems we are all havjng is the time it takes for scheduling. I have to wait 6 weeks for a furnace check ip. Ridiculous. No other company is backlogged this much. I have a premium plan with Furr so I paid upfront for 4 visits. I doubt I'll get all 4 since my contract ends in 5 months.
Price is also an issue. Exorbitant/ nearly $4000 for water heater (and installation) this is nearly 40 percent more than other plumbing companies.

I found another plumbing company because I just don't trust Furr.

Sajal K.

03/03/2022 12:00:00 SA

Jonathan was professional and provide guidance on our issue. He actually highlighted we shouldn't spend our money trying to fix an issue that needs to be resolved by our Condo association. He provided photos and documentation for us to share with the management company to resolve the issue.

Brigitte M.

9/22/2016

If I could give less than 0 stars, I would. Based on the other reviews, I think it's pretty clear that this company should not even be in business. My experience with FH Furr began 6 years ago. They were running a promotion that if you buy an HVAC, you get a free humidifier. This was part of the reason I chose to go with this company. Once they had installed the HVAC, however, they realized that there wasn't enough room to install the humidifier. How your measurements can be that far off, I'm not sure. I had a humidifier before I had gotten this new unit and it was something that I didn't want to change. I spoke to the company many times about how unsatisfied I was but got no results. They saId there was nothing they could do and I should just buy a single room humidifier. That's what I did.
So, fast forward to present time. My condo management company made a new rule that every unit has to have their HVAC inspected and send them proof. Again, FH Furr was running a promotion to have the inspection for $80 and my boyfriend without knowing what a corrupt and incompetent company this is, had someone come look at it. Of course it ended up being over $200 because he found something wrong. That was 4 months ago. Yesterday, the unit stopped working. We had a DIFFERENT company come out and look at it. They showed us that the entire inside of the unit is filled with mold. How in the WORLD did it pass inspection if it's filled with mold? Is that normal for units? I don't think so. Obviously they didn't even look inside, but that probably would've been helpful to know so we didn't have to inhale mold for who knows how long now.
I feel like I might as well have opened the door, handed them the money and shut the door. That's the kind of results I got.

Abhishek K.

07/04/2023 12:00:00 SA

Avoid this at all cost. We got the whole HVAC system replaced from them. It was little expensive than the rest of the market but we proceeded with it because of brand trust in Costco and also the inspection guy mentuoned their was a gas leak from the old furnace.

First issue: the AC and furnace will be locked and only their technicians can access or fix if the issue arise. So even to do simple tune up jobs, you will have to call one of their technician and bye bye $300.

Second issue: each time their technicians come they will find issues around your house and try to sell their service. They will give you hypothetical scenarios with non existential threat that may arise if you do not address the issue. And the price they quote is always on the extreme side. Check others review if you do not believe.

Third issue: do not take their annual inspection plan. Waste of money. Read issue 2.

Fourth issue: 4th of July AC stopped functioning, called them to send a technician to fix it. They do not have any one available for dispatch because of the holiday. I had 2 handy man who used to do tune ups for me. I can't use them because it will void the warenty if any other technicians access their system. So i am spending the 4th like a baked potato.

Fifth issue: got a electrician to quote me on setting up a EV chargers, and the quote was for $13000. All i wanted was to set up a charger not pay the down payment for another vehicle.

Bottom line: avoid their service at all cost. For the amount you pay, the service is disappointing. You could get better service with your local serviceman at WAYyyy cheaper price.

Erica S.

6/16/2017

Had some condensation drain clog issues that tripped the ac off and the tech came the next day and fixed it quickly and professionally and provided helpful maintenance advice along with other advice on different aspects of our hvac system. Seemed very knowledgeable.

Rafi K.

4/18/2016

We own a 57 year old home. Our kichen sink was plugged and we call F.H Furr Pluming for help. They charged us $650 to sink the line. After the work was done we were told the line is not completely unplugged because of type of the pluming that we have (shouldn't they know base on the age of the home?)and there is no warranty on the work !! I called the service manager and he confirmed that they don't provide warranty. Reason he gave me was they don't know what difficult they will in counter when they go for repair. Why any one hire a plumber if they don't know what are the problem they have to overcome to get the job done. Watch out!

Carole D.

5/20/2021

what an absolute abomination. a three ring circus & the only attraction is the clown car. we had a very positive experience with the plumbing department & thought hvac would be just as good. what an awful mistake!!! we signed up for their maintenance program so they came to inspect the unit. he said the air handler was ok but the heat pump had a leak, indicating it could be hundreds, maybe thousands to diagnose & repair. he also said he found mold. now here comes craig the salesman. he was here for hours snookering us into magical covid killing uv lights & a bunch of other things we didnt need. luckily his manager called to see if we had questions, which we did, since all craig did was talk but never say anything. we made an agreement from $18k down to $10k & set an installation date. the day before install they said they didnt have one of the units in stock & would 'upgrade' us to something else they had. three men arrived & were here all day although one left a couple hours early. they laid down dropcloths that were covered in insulation from other peoples homes. we agreed to have two new registers added in upstairs bedrooms but the vents didnt match & one was crooked. while in the attic one of the men stepped through the ceiling. craig the salesman also took bad measurements so they had to cut the attic entrance bigger. all of this resulted in a drywall repair person having to come a few days later. just before leaving for the day, the installers said the uv light doesnt fit so they cant install it. then when they did leave they said they didnt know how to use the thermostat & i needed to download an app. they all used the bathroom several times & made a mess. they left chunks of drywall & trim pieces with nails hanging out of them on the closet shelf. the outdoor guy left a whole spool of extension cord plugged in running the length of the backyard. i called craig the salesman & he said 'yeah sorry for the trouble but the system is installed & working so you have to pay now'. i reminded him this job was not to contract & no one is getting another dime. he said i got a lot of things for free & i got what i paid for. it was quite ominous. about two hours later the whole system went black & shut down. at this point my mothers blood pressure was through the roof & she became quite unwell. pale, nauseous, weak & trembling. luckily with rest this didnt become a more serious situation. a guy came late afternoon the next day & got it running again. i asked about mold & he said the only way to know if you have it is to have a lab test it. i asked about the uv light & he said he could look for a place for it to fit but would have to come back the next day to install it. i asked why, when the materials are here & ready. he said he wanted to get home to his kid. then he made a call to his supervisor & said he would install it but wanted to know how he would get paid for it. thirty minutes later there was a purple light shining in my hallway & he commented how cool it looked & he was leaving the system off because he didnt know what temperature i wanted it set to. once again i had to get the manual to reprogram it. then i noticed our motion light next to the stairs was bent & bulb busted (it was fine two days prior). then i noticed the heat pump was installed under the edge of the overhang (not squarely under cover where its protected from the unusually large icicles we get). so now im being told the unit is to be 24-30 from the house fully exposed to the elements. i asked why it was 20 from the house under cover. he said its not supposed to be under cover. i asked why they installed it under cover. then the field supervisor came & said he would put it wherever i want. i said i want it where its supposed to be so the integrity of the unit isnt compromised. he moved it 8 closer to the house. if youre paying attention its now under cover 12 from the house. then the drywaller came. he did a decent job but didnt clean up very well especially after turning the ceiling fan on & scattering drywall dust all over our guest bedroom. then my diabetic mother received a thank you cookie basket. this was premature & ultimately unwelcome, as was the 'comfort magazine' we got subscribed to. in the meantime the unit was SO LOUD i literally had to raise my voice in order to have a conversation!!! also while the techs were here moving the unit closer to the house, i asked if the uv light should be lighting up the hallway especially since this is where i have to climb up to change the filters putting my face inches away from the literal radiating bulb. he got wide eyed & called his supervisor. he was instructed to disconnect the cancer causing light. thats two more people coming in the house during the pandemic. THEN THEY HELPED THEMSELVES BY CHARGING THE REMAINING $5000 BALANCE WITHOUT OUR AUTHORIZATION. i called & had them void the transaction. bickering went on a few more days & now we are customers of OHA Heating & Air.

George R N.

5/22/2019

So I get a call this morning from FH FURR asking if I can delay my inspection that I scheduled 2 or more weeks ago because they needed service people. I tell the people that my heater is not working. They say service people and inspectors are different and if I need a service person I need to change my appointment. I told them that I did not want to change my appointment and they were fine with it. So FH FURR said that Service and Inspections were different. FH FURR also said that they needed service technicians because a bunch of Air Conditioners were out. NOT INSPECTORS. On top of that I did not have anyone come to my house and I did not even get a call from them to let me know that they were not coming.

I can tell you that when my service contract is up with them I will NEVER use them again and I suggest you do not either.

Alex S.

12/01/2020 12:00:00 SA

I've had a problem with a sewage ejection pump for several weeks now. They have sent 4 plumbers so far to try to fix the problem, including what they said was their best plumber. The manager, Chris, raved about Tim Klein, who I must say was extremely polite and seemed to be careful and knowledgeable. Before Tim, they've sent amateur plumbers who one after the other would leave the site sloppy with poorly installed parts and bad seals. Did I mention poor diagnostic skills? One of the plumbers said to locate the leak he would need to cut the pipes upstream and snake the pipes. That was a clear red flag to me, I didn't have a leak before they replaced the equipment, so I called a different company for a second opinion, and sure enough, it was their poor install. Before giving them a last chance to make it right, I asked Chris (the manager), if after this install, again there is a leak, would you give all my money back so I can go with another company, who would then make it right? Chris said yes. After the last install with Tim, who had to re-do the entire job because it was done poorly, there is still a leak. After multiple attempts to reach out to them and with no one calling back, I guess they have given up on trying to rectify the problem. I honestly don't understand how a company can do business like this. This is the last time I'm going with a large company like FH Furr, next time I'm going with a small business who care about their work and value their customers. Next is Better Business Bureau.

Gloria Z.

07/09/2021 12:00:00 SA

My condo requests annual inspection report for HVAC system, so I find this company. There are so many drama:
1. every technician will come do some inspection and start to sell things. They will tell you this this and this are what you need to buy and if you donot, HORRIBLE thing will happen. One of the technicians told me they got commission of what they sold. INTIMIDATION
2. my AC works normal before they came and cannot work while the technician visit. So basically, AC works, after his work, he told me it is all in good condition and chat with me for over 10 mins because usually they need that much time for AC to start. It didnot, He looked it up and can't fix it. He left and my condo didnot have AC when it was 84 degrees outside.
3. a second technician came next day and told me it was a problem I already had and just coincidentally happened during the 1st technician come in and did the inspection. He told me I need to change a part which is $250. He also told me 3M air filter needs to be upgrade to a electronical filter which cost $800ish + annual replacement cost $150ish. If I donot do that, I will end up spend $1200 next year or next month for HVAC cleaning (the 1st technician told me my system is all good: my system is 2 years old). After I told him I will not pay that $800 for filter he asked me to buy the $250 part because remember, my AC still not working. I refused, because I know It is a switch, you will probably pay no more than $20 for it from HomeDepot. Then he got angry and ask for $99 diagnosis fee because I didnot pay for fix. I refused as well because what the heck, your team is meant to do inspection. Eventually, he didnot do the inspection for the outside part and left. I think it is probably for the best. Remember, my AC still didnot work? After he left, I looked at the switch he was asking me to change. There was a power wire disconnected. I reconnected the wire, my AC is back!!
4. oh, and I forget to mention something happened before this happened. So long story short, I want to buy A service, the customer service agent told me A+B is sold together as a bundle and I cant by A alone. So I paid for A+B service, the technician came and only performed B. I asked why and he said he only do B, and the A part should be included in the annual membership I paid for and performed by a different department.
Summary: Take a close look of their work and DONOT BUY ANYTHING FROM THEM, if you really have to use them.

FUN update: my friend suggested me to change the switch anyway because it becomes unstable. I decided to give it a try. I went to HomeDepot with the old switch and found a replacement, guess how much I spent! $.77. Yes, 77 Cents, I got the part. It took me less than 20 mins to install it and AC is back! I can't image any business surcharge from 77 cents to $250. This business is in serious problems.
Pictures: one is from their tablet screen the technician bring and show you the price; the other one is from the receipt of HomeDepot; the 3rd one is the switch I changed. I have not start to work today but I already earned $250 in one hour. What a day!

Rochelle P.

2/20/2017

We purchased an annual inspection and maintenence plan from FH Furr when our home warranty expired. Since then, it has more than paid for itself. We had a capacitor blow in our outdoor AC unit last summer and they were able to come and fix it within a day...did I say this was in the middle of a heatwave? Most recently we had our HVAC inspected and Suraj S. was our technician. He was very knowledgeable, polite and professional. He explained everything as he performed the inspection and recommended other free services that were included with our plan. Being a new home owner is tough since I am not an expert on all things home maintenence; it is great to see there are still companies that are honest about their work. Thanks, Suraj!

C T.

01/06/2014 12:00:00 SA

Can you give someone zero stars? If so I would give this company desire it.

I call them up to come over to inspect my broken hot water heater. I have been troubleshooting the issue with rheem who have parts warranty but not labor. So I decide to let a SO CALLED professional to handle this issue since its been 1 week without hot water.
The tech show up and told me that my pilot light will not start cause the unit is DIRTY. I am ask are you serious. How would that cause my pilot light unable to light? He goes the unit need to breathe. I am like ok, how much? $385 just to pull the burner out and vacuum the inside.
I than ask him, I believe the gray box that control the temp might be the issue, cause as you tired the light comes on for a second but turns off when you change the temp from pilot lighting to hot.
He goes if that was the case it will be another $590 to replace. I am like that close to 1k for a repair where I can replace it with a tankless for that price.
So I send him packing and google the issue and found out it was the TRD that broke which cause the unit not to light up.
Seriously, a professional who have no idea how to troubleshoot this issue. I even call the the company back and complain to the manager. That was fruitless, I pretty much got sorry, we are human.
If you have over 30 years of experience and been doing as a career you should train your employee alot better.
I would not use them again.

R A.

08/12/2020 12:00:00 SA

Wish there was a negative scale!!! Do not stand behind their products or service!! Terrible!!!! New AC system lasted ONE SEASON and they see no problem with it. one year warranty on a new AC system????? My previous one lasted 17 years!!!

Mark S.

03/10/2021 12:00:00 SA

Don't use this company, PERIOD.
· This company is so bad, that I'm looking into filing a class action law suit against them. If you too, had a bad experience with them, contact me ewall379@gmail; together we'll have strength in court.
· FIRST, DON'T sign the I-pad contract shoved under your nose, after a charming, but later realized, false presentation.
· The Technician / Company Trained Sales Person will make promises that are not kept. Basically, they will flat out lie to you, just to get you to sign the shoved under your nose, I-pad contract. It's all part of the high-pressure sales tactics. Remember, they are trained in doing this.
· After signing the I-pad contract, that is shoved under your nose, they'll promise to send you a copy, showing you the list of agreed upon work, not true, you must fight for it. And once received, it's clear that items of work agreed to are missing from the list! Then when you engage with owner Tiffany, she'll dismiss you off hand. Oh, and watch out, because it's likely that Tiffany will make your skin crawl. She's a snake.
· They are rip-off artists.
· They will cheat, swindle, and lie to you.
· They tell you one thing, then not keep their word.
· They claim their pricing is competitive, that's pure BS, I've checked. Their services, comparatively, are worth half of what I, mistakenly, got roped into paying.
· The majority of your bill is not paying for the tech's service, it's paying for their business overhead and profit. Detailed discussion with service employee disclosed that they are undercompensated for their expertise.
· This is price gouging at its best.
· They'll keep your credit card information on file, without your permission and without telling you, that they are keeping it on file. This renders your information venerable to fraud.
· Engage with business owner, Tiffany, and discover what uneducated, smug, deceitful, misleading communication is. She is, in a word..... disgusting.

Heather F.

06/08/2016 12:00:00 SA

The service technicians are very thorough and knowledgeable, however, the standard pricing is absolutely ridiculous! $462 to replace a non-programmable, single stage heat pump thermostat. These cost less than $50 at Lowes and take less than 20 minutes to install. 8 wires, max! I do not blame the technician one bit, as this appears to be standard pricing from the company.

Rick C.

07/06/2012 12:00:00 SA

* zero stars*

Called over a week ago to schedule routine maintenance. I realize in the past week, we've had crazy hot heat. Was scheduled for this afternoon. Was told that the tech would call an hour before arriving. At 2:45 I called to check on the tech. I was told that I had been called yesterday and left a message saying that I would not get service today because of other contracted customers. I was never called and had my phone with me all day and had no voicemails. Was offered to speak to a supervisor but he was on the other line and would call me back. An hour and a half later, still no call. Wasted a whole day waiting for these people. I'll find someone else with better customer service. It's funny too because when you call they say that they might record the conversation for training purposes because they care so much about customer service.

Jenna N.

11/13/2015

Really do not recommend.

We used to have a service contract with FH Furr. No longer, and never again.

We had a technician out for our yearly heating check that was included in our service contract. He came in the late afternoon. As he was showing me a few things on the the heating system, I told him I felt like I smelled gas. He disagreed, and blew off my concern, basically treated me like an overreacting housewife and left. I was convinced I smelled gas, and my husband agreed when he got home. We tried to call FH Furr back and explain that their technician was just out and we smelled gas, but they were not only not concerned, they were really not helpful. They offered to send someone out but told us we would have to pay the after hours additional charge.

No thanks.

we called Washington Gas and we did have a leak that needed to be fixed.

FH Furr was unapologetic and we cancelled our contract, only to realize after that that they continued to charge us the monthly fee until we had to again call and cancel and get a credit.

Yuting C.

08/12/2021 12:00:00 SA

First I want to say that the manager James and the dispatcher are good people. However, they cannot change my overall experience with the company.
My AC broke in the middle of summer, so we called FH Furr for repair. The technician came three times till my AC was fixed.

1. First visit. The technician did a diagnosis and said the control panel and motor were broke. However, he recommended that we should change the entire AC unit because it was very old. We admitted that he was right but we explained that we just bought the house and we didn't have budget planned for new AC. Our home warranty covered repairs so we only wanted to do repair for now. He wasn't very happy. I guess he was probably upset about the commission he would miss. Anyway, we were scheduled for a repair.
2. Second visit. The technician arrived for the repair. He changed the motor and control panel. During the whole process, he kept saying that we should have changed the entire unit. I was a little bit upset because we explained to him before that our home warranty wouldn't pay for that. He also wanted to sell me some 900 dollars air filters. He jump started my AC before he left and claimed that everything were working now. I paid him 2000 dollars for the whole job.
I tried to start the AC after he left using thermometer. However, Nest said there was no power going to my AC. So I realized that the technician didn't complete his repair in the visit. I called FH Furr again and asked them to send a technician for revisit.
3. Third visit. The same technician came back the next day. Did his examination then showed me the safety pin was broken and would cost me another 370 dollars to fix. I said this was never reported by you in previous visits. Nobody touched the AC ever since you left yesterday. You were the last person who touched anything behind the panel. I had to stay in a hotel yesterday because how hot the house was without AC. It's not reasonable if they still want to charge me again. THEN HE JUST BLEW UP! He yelled at me in my house. He said I accused him of breaking the safety pin. Then he didn't give me any chance to discuss with him. Or tried to help me understand what other reasons that may cause a safety pin to break. He just stormed out of my house while yelling. I was left alone in the house that was 100 degree, scared and confused.

Eventually, his manager James called and agreed that the technician shouldn't treat me with that attitude no matter what and he should have made sure that I can turn my AC on with my thermometer before he charged me money and left. James asked the technician to come back and finish the repair for free. I finally have a working AC after 2000 dollars repair bill. 150 dollars hotel bill and being yelled and scared in my own house.

Hernan R.

06/06/2022 12:00:00 SA

I decided to cancel my service plan due to a bad experience during my last maintenance check. After the last maintenance check, my furnace stopped working. I immediately called FH Furr about the issue and the response I got was very disappointing. The service rep told me I would have to wait until the next morning to have someone come out and take a look at the unit. This occurred during the winter when temperatures were dropping well below freezing and would have resulted in very uncomfortable temperatures overnight. There was also the expectation that I would be available to take off of work the next morning to wait around for the technician. After several back and forth phone calls I finally spoke to someone who said they would send out someone from the emergency crew to come look at my unit, but was very quick to point out that I would be charged the emergency service rate if they found the cause of the problem to not be related to anything the previous technician had done. This was unbelievable! The problem was clearly caused by the technician who had just serviced the unit, since the unit was previously working fine. But even if the cause was due to a pre-existing problem, then the technician should have identified the problem when carrying out his inspection. Eventually, a technician came out and realized that the previous technician had forgotten to turn on the gas again to the furnace. This whole experience showed that FH Furr is not interested in providing good customer service nor are they interested in being accountable, and only interested in profit. If FH Furr had handled this matter in a more professional manner, then I would have remained a happy customer. I will not be recommending them to family and friends.

Dung H.

1/29/2021

this is the worst company i had ever experienced ever ! don't ever i mean ever call this company for anything!!! they are over price and unprofessional technicians.. they did a horrible job. they are not worth a fu.....g pennies in your pant!!!

they are terrible of what they do. i repeat do not call this f. h . furr for anything!!
not worth your headache and your time!!

just don't do it please!! do not call them!

you will be regrets !!!!!

they suck ass!!!

Jeremy C.

9/13/2013

Our main sewage line is backed up to the point that there is water 8 from our basement toilet hole. The guy from fhfurr stuck a camera in poo filled water and said I can't see anything. Duh, of course you can't, there's crap in the brown water. He then tried to get my wife to pay him $1600 to TRY and find the problem. She asked him to leave and he tried to extort her. If I had been home I would have thrown him out for threatening my wife. They will NEVER step foot in my house again.

Conrad V.

7/21/2017

Years ago, we bought two HVAC systems that were good. Then, the service contract expired (voiding the warranty?) without notice and the new $168/yr contract per unit is just for an inspection. No cleaning, no service. A general rip-off. Your contract gets you 15% off arbitrary, overpriced service calls. Don't bother. In a way, I'm glad they kicked me as a customer without notice so I can find a better option. Thank you.

Christopher H.

1/25/2019

Horrible. I scheduled appointment in early January to have tankless water heater evaluation and check current water heater. They called 2 days before and rescheduled and said they couldn't reschedule until January 26. Now they call and say they can't make that appointment and it would be impossible to come for the entire day. I told them I could wait and they could come any day this weekend and they refused. Do not use this company. It has been now 3 weeks and still cant get old or new water heater evaluated.

Beware. Beware.Beware

Mary N.

09/01/2020 12:00:00 SA

The guys that came were very nice, but I did not hire them after they gave me an overpriced estimate. I just needed a fill valve replaced on a toilet, and a drippy faucet fixed. The estimate was OVER $900!!! They said I would need a new faucet, but even so, I think this price was way over the top.

Ken P.

7/20/2022

If I could give a zero rating I would. I had an appointment scheduled for service at a rental property. They cancelled it and rescheduled TWICE on short notice after I set aside time to be available for the technician each time. That was very inconvenient. Then for the third appointment they called my home phone instead of my cell phone to confirm the appt. while I was at the property with my cell phone so I couldn't confirm the appt. So I called to reschedule and made sure they would call and text my cell number in advance, like they originally said they would, for appointment number four. I waited until the end of the time window on number four appt. and called them to ask what's going on. They told me they tried to call me three times. Well, they didn't. I confirmed they had the correct cell number - yes they did. I have no clue what their disorganized issue is. I suggest you try another company unless you don't have an urgent need, and you do have a lot of time to waste. And I'm talking about two weeks to waste...

Robyn M.

11/02/2011 12:00:00 SA

These folks suck. I bought a brand new unit and it breaks every season. I have ongoing support for maintenance, they check it each season, but it still breaks. All of their techs that have come out have been rude, one is here right now. He did not show until 5:15, and stayed in his car listening to music for 5 minutes, love the ALL day window and was rude when he came in. Use someone else.

Robert B.

2/27/2016

Complete ripoff. The water supply line to our toilet started leaking whileII was away on a business trip. My wife shut off the water and called F.H. Furr. Big mistake! While F. H. Furr arrived quickly and replaced the water supply line to the toilet in about 15 minutes, the service tech proceeded to label ever hose bib, every valve, the furnaces, the water heater, etc. with a sticker with F.H Furr´s phone number. Two hours later, he presented my wife with a bill for $300!! My wife did not know we were ¨on the clock while F.H. Furr put their marketing stickers on everything. It was completely unnecessary and ran up the bill for no reason. The actual repair was a service call, 15 minutes of labor plus a $15 supply line. I have no idea how this ended up costing $300

Save a few bucks - call some one else if you need plumber.

Lawrence L.

12/20/2022

Competent but huge ripoff. Will exploit everything opportunity for price gouging shamelessly

Mark W.

3/14/2021

Because 0 stars is not an option. Awful service! Purchased a Preferred Plan from them this month. Just experienced a plumbing emergency and was told the next day is the is the best they can do. That is priority service?!?!? Simply awful, clearly more interested in revenue than service! I will work hard over the coming days to locate every review site possible to share this. FH Furr is horrific and NO ONE should ever hire these scam artists!

Brian C.

01/08/2013 12:00:00 SA

my hot water heater quit producing hot water a couple nights ago. big sticker on it saying fh furr installed and the unit had a ten year warranty. we were in our ninth year. so i called them and they said 29 bucks would get a guy out to look at it. i also noticed when it quit it had a slight drip from the drain spigot at the bottom. my problem was the pilot light would not stay lit. i googled it and everything came back my thermo-coupler was bad. my wife waited for their tech to show up the next day. he came in and looked at it and told us it could be one of three things. to get it to heat he had to replace some part and that it was near 400 bucks. he told me my water leak was the pressure valve and that would be 350 bucks. i told him its still under warranty. he said nope. parts are only for 6 years. only the tank is 10 year. i didnt follow up to see if he was lying. he needed 750 to start the job and if that didnt fix the heat there were two other things it could be. i didnt feel good about his estimate. i had already looked at the water leak and knew it wasnt the pressure relief valve. we reluctantly paid the 29 bucks and he left. i then called another plumber that i knew from church who over the phone said, oh yeah, needs a thermo-coupler and he could fix it that day. wouldnt be that much. he came over and installed a thermo-coupler and that fixed the heat. told me my water leak was the spigot and to just put a cap on it that is purchased from home depot for less than five bucks. he charged me 75 bucks. wow. i called the service manager the next day at fh furr. he was a good listener but went in to defense mode for his guy and stood by his estimate. had no answer for the water leak. not being there to see it i guess he thought i was lying. i have never used this company. i called that night and got the night service. i also filled out an online request for service. the next morning, thirty minutes after they opened i had still not heard from them. when i called to inquire why, they had not recieved any requests from me. so dont waste your time with their web page. if you are smart you wont waste your time or your money even calling them. do yourself a favor and call someone that will actually look at your problem and then provide you with a proper estimate... bad bad business

M G.

05/09/2016 12:00:00 SA

FH Furr did a competent job of installing my furnace and air conditioner although they sold me a very large unit and didn't tell me how physically large it was. They didn't think about how to get it into my inaccessible backyard. It would not fit through any of my doors. After finally dropping in from above a wall, it took several service visits to get the air conditioner coolant pressure corrected so that the unit functioned properly. My biggest beef with them is regarding their policies. I purchased an extended warranty that included parts and labor, but they will not honor it because they did not perform the service on the units. I had another company under a service contract because FH Furr wanted a contract but would not service appliances they did not install. Why would I pay for that? I'd still have to pay someone else to service my hot water heater. In short I find them to be more interested in dollars earned than performing actual service. Not honoring a warranty is unethical.

Brittany B.

7/30/2015

***SCAM SCAM SCAM***....first said they could give us an evening appt but then said they only guarantee an 8a to 8:30a (first call). Well I received a call at 8:33a saying they were going to be late...REALLY based on the time I figured that out!!! Showing up at 9am....first call =you are late for work.

They offer the $46 special in order to tell you that you need a HVAC replacement. (The second time FH Furr has done this, once to a relative, they received a second opinion as well and they didn't). All I needed was a cleaning (unit previously inspected). They shut off my furnace and refused to turn it back as requested say unsafe...really it wasn't unsafe a week ago. Still wouldn't turn it back on then proceeded to put 5 (yes FIVE) stickers in my utility closet after being advised to leave the property. Zero stars to say the least...scam!!!

James O.

4/27/2018

Shawn K. provided my initial consultation. After examining my complete system, both inside and the compressor outside, he pointed out the causes of many of the problems I had been experiencing with my very cheap, builder's grade original heating and cooling installation and many, many inefficiencies in the design of that system. We then sat down and discussed my complaints with the system, and proceeded to discuss systems that would address those complaints and be quieter and much more efficient. These included a new furnace to replace my 18-year old unit, new sheet metal to facilitate air flow, replacing old single-layer exhaust piping with up-to-code double-walled piping, a much more efficient air filter, an air scrubber to help address my environmental allergies, and a much quieter fan system. We discussed various price levels, and Shawn dissuaded consideration of the most expensive options as they were not needed to meet the needs of my small condo. He discussed the satisfaction security provided by FH. Furr and the additional satisfacction guaranteed by Costco. While F. H. Furr was not the lowest-priced source, I decided to proceed with the purchase. I'm happy to say that after an excellent installation, everything Shawn indicated a new system would do is appearing as my new system is now up and running.
The installation, done by Frank B.and his partner, more than fulfilled the promises made by Shawn. Frank and his partner worked all day without a break, carefully laid tarp to protect my wood floors, and cleaned up all areas thoroughly when done. Importantly, every needed change and everything that Shawn promised would be done was done. My brother who formerly worked HVAC said it looked like a very good install. Happy camper here!

Tiffany B.

11/04/2021 12:00:00 SA

FH Furr replaced our polybutylene pipes 14 months ago, and we're already paying over $1,200 because of a plumbing leak.

I wasn't happy with the consultant we worked with for the quote, but I had hoped the actual work would have lasted a little longer.

Patricia L.

08/06/2020 12:00:00 SA

We have had a 3 year relationship with this company that has proven to be a nightmare. They installed a brand new unit for us and it worked properly for about 2 weeks. We are now 3 years in to this relationship and we are stuck with a unit that has never cooled our home properly. When we would call for service a technician would arrive and charge us for services that would last about a month or so. Our system is so awful and works so poorly we have to install window units in our home. The worst part about this company is the customer service. It is terrible. The customer service manager is tone deaf at best. She refused to hear what was being communicated to her and had her head stuck in a case file. She even had the nerve to say, I do not understand what you mean by it is hot and the system does not cool. I would not recommend this company at all. This was a Costco referral and I am so upset. I will not be renewing my Costco card next year.

Arthur T.

6/16/2023

The air conditioning was not cooling. FH Furr came right out and sold me a maintenance plan to eliminate the service call fee. The technician assessed that the system was older and needed freon. He said he had at least two pounds in his truck, then he noticed the unit was dirty and needed cleaning I paid $3000.00 that day, and two days later, I have no air. The same tech comes out and re-checks the system and states I need another valve and or switch or something, and that would cost $2500 dollars to repair. I shared I wanted another opinion The amount I would be paying could have been half the cost of the new system.
FH Furr sends out another tech, and he says it does not make sense to attempt to repair this older system. why was this not told to me at first? On The first visit, a UV system was installed now I have a new UV system on a non-repairable system. I want it removed client care shares they will coordinate 6 days later they have finally returned to remove the UV UNIT after not answering my calls, the new tech that is installing the new unit won't start until they have removed the

joel s.

6/25/2020

Hi Alex B from FH Furr. I already left a message w your Client Relations dept to speak to a manager, not correspond via email. Your office has my number should you want to chat

Phill Y.

4/26/2017

Marco LaFuente came to my home to service my AC unit and replace the coil after conducting a leak test and finding a link in the refrigerant line. Price of the repairs was kind of steep, but I suppose that's the name of the game when it comes to HVAC repairs. Marco was actually very helpful and explained everything and showed me where the leak was and explained potential next steps for the work prior to doing it. I would recommend Marco to others.

Mark P.

3/20/2017

$900 to snake two drains. Took less than an hour. Would not give me a quote over phone. Will never do business with this company again.

Carla T.

6/26/2019

(This review was written around 2/11/17 but it seems to have disappeared, so here it is again)

My husband and I were having a new bathroom floor (for a half-bath) put in on August 9, 2017, but we needed to have our pedestal sink removed for the day of the installment, and then have the sink put back in the day after the floor was in place. Because we had a Preferred Partner Plan with F. H. Furr for many years, and we have experienced only quality services from them (several plumbing jobs, maintenance on our HVAC twice a year, air duct cleaning, a new thermostat, etc.,) to name a few things, naturally we decided to remain faithful to the company that gave us quality services. And regrettably, I have to write the first low-rate review for a F. H. Furr technician.

First, we couldn't get a quote on the cost for the pedestal sink removal job. And believing F. H. Furr was going to be fair with their prices, my husband didn't sweat it. BIG MISTAKE!

Second, the technician on the job: Jonathan Nation was twice late with each time slot that was given. Eventually, he arrived at our home late evening (around 7:30 p.m.) making an offer for a new faucet. Mind you, our faucet was fine, we only wanted the sink removed. He kept pushing for us to purchase a new faucet, but we had no need for one; our old one was perfectly fine. He went on and on asking questions about my husband's line of work, and then he gave the price for the removal: $328.00! Unreasonable, if not robbery, but we had no other choice because our new floor was going to be installed early the next morning.

Third, after going to the water-closet to shut-off the valve, Mr. Nation told my husband that we had A FAULTY 5 GALLON THERMAL EXPANSION TANK ON OUR 75 GALLON GAS STATE HOT WATER HEATER. Oh, really? You mean the same thermal expansion tank F. H. Furr had newly installed for us in 2015?--less than two years ago to the tune of $ 3000.00 or more? My husband and I said nothing. That was something we were going to take up with F. H. Furr in the near future.

Fourth, after taking the pedestal sink out--which only took about ten minutes--he told us the price to reinstall the pedestal sink: $600.00! That is not a type-o. That is the price he gave us: $600.00 (six-hundred dollars). Oh, and that was with the so-called membership discount of $57.90. And to make matters worse, Mr. Nation took our trap drain pipes and left with them (without our knowledge and consent)! We didn't find that out until it was time for our reinstall of the sink. I called F. H. Furr to request that Mr. Nation return our pipes, and was told he would. Our invoice reads (with miss-spelled words included-- verbatim):

FHFURR CAME OUT TODAY TO DIAGOSE A RESIDENTIAL PEDASTAL SINK. CLIENT IS HAVING CERAMIC FLOOR INSTALLED AND NEEDS SINK REMOVED AND RE-INSTALLED. EXPLAINED TO CLIENT ABOUT THE BENEFITS OF REPLACING FAUCET DUE TO IT BEING A PEDASTAL SINK. INSTALLING A NEW FAUCET AFTER RE-INSTALLATION WOULD MEAN PULLING SINK OFF WALL AGAIN. PLUS CLIENT HAS A FAULTY 5 GALLON THERMAL EXPANSION TANK ON 75 GALLON GAS STATE HOT WATER HEATER. THIS PRICE TODAY WAS JUST FOR REMOVING. ALSO EXPLAINED TO CLIENT THAT RE-INSTALLATION WOULD BE ABOUT $600.00. CLIENT UNDERSTOOD AND AGREED.

To make a long story short, my husband and I went with another plumbing company for our sink reinstall at the reasonable price of: $200.00. That is a REASONABLE price for such a job! And that technician was on time! Plus, the plumbing company replaced our drain trap pipes without cost to us, because Mr. Jonathan Nation wouldn't return our rightful property.

(update since then)

My husband and I did NOT remain as clients of F. H. Furr. There was no benefit for being loyal, paying customers--even on the Preferred Partner Plan. Why be dedicated to a company that won't respect its clients? So, we told them goodbye and never looked back.

Allison R.

4/18/2023

An incredibly frustrating experience with F H Furr this morning after contacting them to get my HVAC unit repaired. I couldn't even get a technician to come out to my home after several attempts and numerous calls to F H Furr.

My first appointment was cancelled with no communication from them (the only reason I knew not to wait around all day was that I called them).

My rescheduled appointment was for 8 AM so that I would be the first stop for the technician. On the day of the appointment, 8 AM came and went with no communication from the technician or F H Furr. At 8:45 AM, I called them and they said they couldn't locate the technician and that they'd get back to me. It took until 9:30 AM for them to get back to me, and at that time, the technician's truck has broken down and it would be an hour for the repairs.

At 10:30 AM, there still had been no outreach by the technician or F H Furr, so I called back. After being hung up on once, customer service talked to dispatch again and said I was next in line for a different technician. As I didn't have all afternoon to wait around, I cancelled my appointment.

F H Furr touts straightforward service, but I found it to be anything but. I got several different stories from the dispatchers on what the delay was and had to call 6 times in total to understand why my 8 AM appointment time was not met.

Brenda P.

02/05/2013 12:00:00 SA

We're members of their Preferred Service Club so I always call them when we have any plumbing issues. I had Mike out today to fix two running toilets and take a look at an outdoor faucet. One of the toilets required some minor maintenance and the other needed two repairs. What impressed me was that Mike, who was friendly and professional, gave me several money saving options including ordering and installing parts myself. He looked at a couple of other minor plumbing issues in my home and made recommendations without charging me. Seems like whenever a plumbing repair is needed, it always costs at least $200.00 so I hesitate to call but when I do, I know what to expect from FH Furr --- honesty and professionalism.

Laura I.

3/13/2021

We used F H Furr for about a decade and spent about $30,000 with them including 2 HVAC systems over those years. Late last year an issue came up with an error one of their salesman made. Literally all I needed was for them to make a phone call that would have cost them zero. I called and called, no one ever called back. When I asked for a manager I was told we don't give that info out. What? They have lost me as a customer forever and now are on our do not use vendor list for my entire neighborhood. Disappointing customer service. Do not recommend. If you have any manner of problem you will not get a response no less a remedy. Ours was for something so minor to them, cost nothing, no house call, would have taken 5 minutes to fix for us and they could not be bothered even though I called them repeatedly for almost 3 months for help.

Gina J.

11/18/2021

I have had nothing but great experiences with FH Furr from the first encounter three years ago to the most recent. Conversely, I have had multiple bad and financially deleterious experiences with my builder and subsequently with other local contractors for my upstairs A/C and furnace issues. The entire operation is supremely professional and almost militaristic (in an awesome way) in precision/reliability; I say this as a 31-year and counting military professional. This includes those they send to diagnose your A/C, heating, plumbing and lighting, etc. problem (and they text you photos, names and a map so you know exactly when to expect arrival) ; to the experts who arrive exactly on time to those who do the work and who explain what they are doing, every step of the way. Everyone -- from those one encounters on the phone to those who show up at your home -- are polite, professional and actually a pleasure to be around. I have spent a lot of money with them, first to correct other contractors' mistakes and more recently to do additional and extensive work secondary to a major lightning strike. Finally, they recently came to repair drywall and paint walls right before the Thanksgiving holiday, which had been removed to repair lightning-fried wiring. I was not able to be home due to job requirements; however, I trusted this company while I was away. I also was fearful of major drywall dust everywhere. What I found upon my return? FH Furr professionals did it fast, they did it superbly, there was no dust due to draping and they even worked to ensure every lamp, chair, framed artwork and plant was back in its proper place, which was totally unexpected and very nice. They may not be the cheapest; however, in my extensive sampling, they are the best. Five+ stars.

Hafez S.

9/18/2022

Through Costco I purchased the complete A/C unit (cooling and heating) and installation. Here are the issues I experienced:

Workmanship:
1) Didn't pass inspection once the unit was installed, had to sort out the issues took extra days and many phone calls to correct, people trafficking in and out at the peak of COVID.
2) Broke my outside water hose when they were installing the outside unit, didn't realize it till days later
3) They sent a survey immediately after the work, same day!!!, DO NOT complete the survey till inspection is complete and you check the work area they worked at.

Professionalism:
1) Prior to their visit to perform the work, I repeatedly said no one will be allowed to use my bathrooms ...upon arrival the guy was pooping in his pants and needed to use my bathrooms!!!
2) Tricky people made mess when I wasn't looking, very disappointed.
3) I also signed an annual Maintenace contract, they send you kids who don't even know how to operate their own tools', but surely they always find a long list of problems that needed to fixed ASAP. When I asked for a written diagnosis, nothing, instead, they just sent me the estimate of the repair and replacement costs!!! Indeed tricky people, don't like their work ethics. I am writing a colorful complaint to Costco as well.

Janet K.

08/10/2021 12:00:00 SA

Would give it a 0 stars if it was available. Came to my home to unclog my kitchen sink. Instead put a hole in the pump which caused $5,000 in damages to my home. Refused to take responsibility for the plumbers actions. My insurance company took them to court and the LOST and had to pay for the damages they caused. RUN from the guy on the back of the truck

Joe W.

2/18/2019

They need to reduce the volume of their advertisements on sony crackle. Every time one of their terrible ads come on, I am forced to turn down the TV volume, if I do not turn down the TV volume I get a terrible headache. This advertisement turns me away from their service if anything. I will never buy from them because of this and I hope they learn to use an appropriate volume on all future advertisements.

Will C.

01/08/2013 12:00:00 SA

ZERO STARS: This company is out of its mind with the prices they attempt to charge. Our original 75 gallon non-power vented gas water heater went down yesterday after 14 years. FH Furr is a Rheem dealer so we called them. Tim #126 responded in a reasonable amount of time, which is the only good thing I can say. After agreeing to the $30 service call fee the plumber recommended replacing the unit. Much to my shock and awe the quoted price was $3,519!!! The plumber then tried to sell me their Customer Care package at $30 a month for a 15% discount. Here is a breakdown of the quote: Water Heater: $2,263, Water Heater Acquisition Fee: $100, Replace Shut-Off Valve: $229, Expansion Tank: $351, Drain Pan: $97, 2nd Technician For Install: $479. Total: $3,519!!! I just about fell out if my chair. I asked when the work could be performed to which Tim #126 responded perhaps the next day. Suffice to say, I sent Tim #126 on his way, and found a local plumber who installed a replacement heater, that evening for $1,500. If you grow money on trees, then by all means use FH Furr, otherwise I would recommend shopping around.

Geoff D.

11/22/2016

I had them replace my hot water heater for my condo I rent out. He quoted me $1500 to replace the unit. Had a family with a new born living there so had to act fast. Told him to go ahead. Took the old unit out and then told me he could not find a similar model and ended up charging me $4800 for a 50 gallon tank. He had me trapped and had no choice to go thru it. I felt so taken advantage of, and feel $4800 to replace a water heater is outrageous. The one high mark I give them is they get out to you fast, which was the only reason I called them.

Tuanne L.

6/17/2019

Had to replace an old water heater. Jonathan N came to give an estimate on the same day of request. The company informed you when the tech was on his way. Next morning Jonathan came back to install the water heater. He was professional , knowledgeable, fast and experienced. He did an excellent job installing and cleaning up afterwards. No issue what so ever.

Kevin M.

2/27/2013

We called Furr, with whom have a service contract, to unplug a clogged kitchen sink drain. Less than an hour later, work finished, $410. Well, spouse paid it because she took the day off from work and needed it done. Methinks this was a little expensive. Called the office to complaint about the price, and no response back. Went online and chatted with the service rep online who relayed the message. Manager called the next morning. Rather than answer my repeated requests to explain the price, which I told him was outrageous, he gave him a 60 second lecture on being polite on the phone because I asked him what the hell is the justification? I told him to cancel our contract. He hung up. Don't deal with these guys, they have always been expensive but this was over the top and the customer service sucks.

Frank F.

05/04/2016 12:00:00 SA

If you want to be overcharged by twice as much as the other competitors in the area for a new HVAC installation then this is the company to call.

I had purchased a home in 2009 that required a new HVAC system. Since they were the only company that could do it as fast as I needed. I paid a bit more than i should have and I knew it but I really wasn't concerned about it because I had received the home buyer rebate at the time. When they came to my house they couldn't fit the system I was quoted on and they had to come back. Then they charged me more when they blamed a problem on a pipe not being able to support their system. I was upset and they wouldn't work with me on their mistake.

Fast forward to 2016. I called FH Furr and set them up as bid #3 for a new AC unit at my new home just to gauge the other bids and my knowledge of the costs associated with a job of the size I required. Their representative,Craig, was a nice guy but I could tell by the way he was talking about the system that it was going to be a high bid. He looked at his surface tablet, wrote some numbers on a piece of paper, applied the 10% military discount and quoted me a price of $10,000. How I held back laughing in his face i don't know. He asked me what I thought about the price. I said he was DOUBLE what the job should cost. He told me no one would do the job for that price. I said funny, I have quotes for someone who will because that's what the job should cost. I then told him that I have a family member who owns a large HVAC company in California and he told me the price it should be also. He then tried to BS some items that the other company would not do to try and justify this ridiculously high bid. He also bad mouthed the representative from the other company and said he used to work for their company and by the bid you can see why. I said why because he actually charges what its supposed to be not the rip off double price? He used the term overhead for one of his justifications for this high bid. I told him if you need to charge double what the job costs across the industry, you have some serious issues with your company to have an overhead like that. He realized he had walked into an informed consumers home at that point and quickly high tailed it out of my house.

This company charges and quotes outrageous prices to cover their overhead of an insane amount of commercials on TV. You will not receive any better service from this company over any of their competitors. All you are paying for is their advertising costs. Only call to compare against other quotes and to have a good laugh.

Tosha B.

07/11/2014 12:00:00 SA

Our A/C went out on Tuesday night, so we called them to come out since it's still under warranty with them. Well they said they would come between 8:30-9am on Friday. So I was at home waiting for them to come and 9:30am rolls around and nobody is still here. I called and the lady who answered took my info and said the technician was on his way. Well 10am rolls around and I finally hear the doorbell and the technician arrived.

He was really nice and normal which was nice. It didn't take him too long to figure out the issue, but now they have to order a part which means we are without A/C even longer.

They got 3 stars mostly because the technician was nice and knowledgeable, but it's totally unacceptable to say that they are going to arrive between 8:30-9am and they don't show up until 10am. There is no way that the technician would have waited outside of my house for an hour, so not sure why the customer is expected to wait around for them to arrive.

Mark M.

02/10/2017 12:00:00 SA

Dean S. was very professional, courteous and thorough during the entire the inspection/visit!

Miguel P.

12/14/2021

Spoke to Sarah in customer complaints department. She is unprofessional, immature and incompetent. TOTALLY UNACCEPTABLE.

This company is trash. Don't hire them. Waited 3 weeks for an appointment only to have it cancelled day before by them. Next available appointment: 5 WEEKS FROM
NOW. what?! Complete trash. Filing a BBB claim as we speak.

Will not be doing business here and I recommend you don't either.

They tried telling me that if I upgraded to platinum plan (a subscription service) I would have been serviced. WHAT KIND OF COMPANY DOES THIS? It's unethical. They want to force you to pay for this service just so that they can meet THEIR already agreed upon commitments?!!

DO NOT DO BUSINESS HERE.

Mike W.

10/31/2017

We contacted FH Furr late in the afternoon and Josh N. came the next day in the requested time range. He listened to our story, quickly diagnosed the problem, provided an extremely competitive estimate that included some additional work. The products he installed and his craftsmanship are top notch. I would definitely use FH Furr, particularly Josh N., again and highly recommend them to others.

T A.

5/22/2014

Very poor customer service!!! The woman who schedules the service was down right rude. I have a service agreement with F.H. Furr and I called them to locate and repair the source of a ceiling leak, which turned out to be my refrigerator. He inspected the rest of the pipes and discovered an issue with my hot water heater. Since his repair on the hot water heater, my sump pump has been running every 15 minutes, pumping out hot water and making a very loud noice that it was not doing previously, nor was it running every 15 minutes previously! After a week of this I am very concerned about my water and gas bill!!! The woman on the phone, rudely informed me that the two were not connected. She could get someone out the next day. I requested same day service since I was imagining how enormous my water and gas bill were going to be from this issue, but she again, rudely replied that it was not likely. I am sorry now that I got a service agreement with this company...not to mention, I stupidly trusted the guy the first time, who sold me a part for $100, that later I found out I could have gotten at home depot and screwed on myself for the outside faucet for $20! Honesty, Integrity! what's that!!!

Candace M.

7/14/2023

DO NOT USE THIS COMPANY - at least if you live in Maryland. I RARELY leave reviews, but am so troubled and baffled by the treatment we've received, that I feel compelled to warn others.

We have an in-ground pool, and contracted with FH Furr to install a pool heater. A tech came out IN APRIL. After having us spend 10 minutes looking through his IG page (which he's apparently much more dedicated to than he is to his customers), he upgraded our fuse box as he told us that it had to be updated before we could install the heater. He upgraded the system - without labeling it - advising that he'd do so later (spoiler - HE DIDN'T). He then dug a HUGE trench in our backyard - about 18 feet long and 12 inches deep - running from our house to the heater - and left it OPEN to be approved by a county inspector.

Weeks later, when we FINALLY got an inspector to our home, he advised that we'd FAILED the inspection because the fuse box wasn't labeled AND because the trench - that was still open - was not the right depth. Fast forward to JULY. We have called FH Furr on a near weekly basis, begging for someone to come to our home to label the fuse box and fix the trench. NO ONE HAS COME. We've been given every excuse in the book (it's raining - how does rain impede your ability to label the fuse box in our basement??). We've had supervisors apologize, saying, We totally dropped the ball on this one, and yet NOTHING. The last straw was this morning when that same tech (with the IG page) showed up to FINALLY complete the job. He sat in the FH Furr truck, in our cul-de-sac, for about 15 minutes (we thought he was finishing his coffee), and then LEFT. HE LEFT WITHOUT DOING ANY WORK AND WITHOUT SAYING A WORD. We've now been waiting NEARLY FOUR MONTHS for this job to be finished. Our 2-year old has not been able to use the backyard due to the GAPING SAFETY HAZARD that they've left in our backyard. DO NOT USE THESE PEOPLE. I'm sure their fuse boxes and pool heater are running beautifully. OURS ARE NOT and they clearly DO NOT CARE.

Keith B.

10/05/2018 12:00:00 SA

I have to say that I was surprised by the reviews given nearly 10 years of very positive experience with FH Furr (installed my AC in 2008). I had a 12 year water heater installed by Home Depot in 2008. It was not a clean installation. I have done plumbing in my life and it was not what installed how I would have done but I lived with it. The WH began leaking and I started calling around. I got a couple of low-ball estimates (including Home Depot) but the only organization that could commit to coming that day was FH Furr. They came and looked at what was going on and assessed my need for a new water heater. I had already concluded that. We walked through the options and their pricing was much higher than the two others. I knew I would l get quality based on my experience with FH Furr. They installed an AO Smith commercial grade unit. The difference from a residential grade is visibly obvious and the performance is not even close. The price proposed by FH Furr was inclusive of everything to meet Fairfax County code. I got the other estimates with their breakdown and they had conveniently omitted the items that would need to be added such as pans, drain, pressure tank, etc. We all know how that works. Oh, I am sorry. I didn't realize you needed X, Y, and Z. That will cost more. When those were added in the difference was only a few hundred dollars for an equivalent water heater. More important to me was the quality. Yes, the water heater is a beauty but the pièce de résistance was the gent who installed - Johnathan Nation. He was the highly professional tech from FH Furr. When he finished he had done such a clean installation and straightened out the sloppy routing and plumbing from years before. He didn't have to do that. He could have installed and run. He did not. He installed this just like it was his home and it was going to be shown as a model. The personal attention to detail he applied was unlike anything I have seen in at least 20 years of home repairs. He signed his work with excellence and I could not be happier with the product and the installation. The quality of the heater was well beyond expectations and this for a water heater! Even at the lowest setting we have hotter water and in greater quantity that we even dreamed of with our residential grade GE. I get it. People have had bad experiences as posted in reviews. I am not sure what happened in those cases. All I can tell you is that my experience with FH Furr (and specifically with Mr. Nation) was award-worthy and has earned my word-of-mouth endorsement to anyone who will listen. How many people would be proud to walk a total stranger into their utility room and brag about their water heater? I wouldn't have but after Mr. Nation worked his magic, I have done this to two other contractors doing other work in our house.

Selma P.

1/29/2022

Today HR Furr came and fixed the issue. I paid the diagnostic fee and it was over. No more loud noise from my system!

Jo R.

4/20/2013

In Feb., my wife was home alone and called a Furr plumber to fix a problem with a toilet (water continued to run). The problem was a small plastic piece on a plastic unit that I've quite easily replaced a few times in the past. Since he was there, he also looked at a partly clogged bathroom sink. He ran a snake to clear it out. Total time spent on two simple jobs: About 1 hour. Total labor cost (no parts needed): $386! Less than 2 mos. later: The bathroom sink is still partly clogged.

After that experience, we called a different plumber to replace two outside faucets. After 3 hours of work, which included cutting into walls and welding upgraded faucets in place: $371.

Steven F.

6/15/2017

FH Furr plumbing send a plumber named Michael Leach who was excellent. Arrived on time, diagnosed the problem with my toilet and did a great job! Nice when everything goes right. Would recommend.

D L.

11/12/2012 12:00:00 SA

We had our furnace repaired recently. The $1500 part they installed was faulty so when it broke three weeks later FH Furr of course needed to come fix it. They came right away when there was the possibility of making money (before they knew what the problem was) but once they discovered that the problem was of their own making, suddenly the wheels came to a screeching halt. The part was ordered and when the part finally arrived, someone had ordered the wrong part. So, they ordered it again. Now the part has arrived but somehow they can't find anyone available to come and install it. The fact that repairing their own errors has not moved this job to the top of this list is infuriating. Did I mention we were foolish enough to pay the $14 per month for premium service? Find different providers!

S A.

07/05/2015 12:00:00 SA

I had F.H. Furr come out to fix problems in two of my bathrooms so why am I seeing their stickers attached to appliances that had nothing to do with the service requested?

Davon M.

5/17/2023

Shop around. The technician quoted us just over $990.00 to replace two facets. Note there were no apparent issues with the pipes or anything, as indeed proved to be the case. We also had the new faucets in hand. The price included a discount. We declined. Later their office called us and asked if we wanted to reschedule. I made him aware of the price we were quoted - just in case he didn't know what prices his technicians were out there quoting. He just responded by asking, did that mean we didn't want to reschedule? Now I can't place my hand on a Bible and swear he was mocking us, but it sure sounded like it. I just put a false sweetness in my voice also as I declined. Found a plumber who came in and replaced both faucets in under 2 hours for $400. He earned a nice tip! Again, shop around.

G H.

07/04/2016 12:00:00 SA

I had a new HVAC unit installed by this company in January 2011 for $5000. The A/C stopped working last week. A tech came out today and quickly located the problem, he said it was the contactor which he replaced ( warranty expired) the unit kicked right on. A few minutes later he said I had another problem. He said there is a leak somewhere in the line and that the freon was low. To fix this he said it would cost $3-4 THOUSAND dollars. I don't think so! I'll be looking for a new company.

Stacie S.

12/29/2016

Our technician, Andrew J J, was great. He was very helpful, polite, and got our furnace back up and running in no time. I was very pleased with him and would definitely recommend him to others.

Aundray H.

5/26/2017

They showed up on time and they were very neat and organized. They made installing a new hvac system look easy.

Adam G.

3/23/2012

what a bunch of crooks and liars. i paid for a $49 dollar diagnostics fee after agreeing to there service install which the technician said would be a credit to the price of install. they never applied the amount paid to the bill nor did they ever apply the $35 coupon i had for the work. tried calling customer service to fix the problem but that was a waste of time.

just my experience with them.

Carol S.

8/22/2022

Am updating my review on F.H. Furr, as I want to be fair and transparent to this company and to consumers reading this. In my previous review, I said their estimated cost for a gas water heater installation was more than double what two other local contractors estimated. I had yet a fourth contractor out and their estimate was competitive/similar to F.H Furr's. Reason: the lower-cost contractors did not say anything or include anything in their estimate about the need to get a permit in Montgomery County, MD, or the need to install chimney flue liners to bring the system up to code. Upon looking at the written estimate that F.H. Furr emailed, I see that those costs were factored in. I think there may have been a disconnect because their representative (nice guy) didn't explain this to me when he gave me the verbal estimates. I also should have read the estimate breakdown sooner before posting the review. The company has offered to speak with me, which I will do. So I see this as a communications and expectation setting/education issue, not a quality or integrity issue, per se. I have to say, I never thought replacing a water heater ( seems simple) would result in so many different bids and different explanations (or lack thereof) from so many different companies.

Jenny S.

9/20/2020

Where shall I start? My husband and I bought an older home 18 months ago that needed a lot of love. We were seeking a company that was all in one - electrical, plumbing, hvac. We needed to fix what was here, as well as many renovations we're working on.
1. House has well. Was told we needed to upgrade the treatment system. So we did. Over the course of the next year, we continued to have many, many water issues and each different plumber that came out, told us we needed something different. Come to find out, they never did a water sample test - or we would have known to put in an iron filter right away.
2. New water heater installed. Their plumber installs it directly over the drain.
3. At the same time, their hvac tech sells us a Nest thermostat. Which he installs incorrectly. Nearly froze all the new plumbing they had just installed. We weren't living there yet - could have flooded our house. Takes 4 different hvac techs to come back and attempt to install it correctly, each time, they all try to up sell us something else.
4. Their electrician comes in to add a few outlets. We find out 7 months later when we had an outside electrician come in, that it was not grounded correctly to our electrical panel - could have started a fire - and wasn't to code. The FHFurr electrician was also paid to identify any faulty outlets. He didn't find any. There is a huge ground issue in our home that still hasn't been found.
5. The same Nest thermostat installer that messed that up, was sent back for our AC check in the spring. The next week when I turn on the AC for the first time, it runs for 30 minutes and then makes this awful screeching sound and grinds to a halt. Another FHFurr tech comes out and spends 2 hours fixing what the first guy screwed up.
6. 4 months ago, we have no hot water suddenly. Water heater is 14 months old. Tech shows up 2 hours late, promised dispatch, he had the part, gets here, says, nope I don't have it and you'll have to wait until tomorrow and leaves. My husband was furious because he knows where they can get the part and the dispatcher had told my husband they had confirmed with the tech he indeed had had the part. So the tech lied. When he did get back that evening it's the part after my husband called dispatch - he left without relighting the pilot and clearly never even checked his work.
7. We clearly told FHFURR we never wanted that plumbing tech back in our home. They claimed to have documented it. They still sent him to our home for the next issue.
8. Our 15 month old well treatment canisters stopped working. The heads stopped counting. They send the tech that we requested not to ever be sent to us, who again either lied or is as incompetent as they come - and he said they were fine.
9. We again called FHFURR to come fix everything as it's clearly under warranty. They finally return my husband's call. They come and tell us we now need an iron filter. Why weren't we told this 18 months ago??? Because they never ran a sample. I at this point we've now spent more than $10,000 with FHFURR.
10. The heads on a couple of the other canisters go bad a second time. They send their water treatment specialist out yet again, with the dealer they buy from. Oh yes, there had been an update from the manufacturer regarding our new iron treatment canisters that their plumber didn't read, and so therefore, didn't install correctly. They told us 3 weeks ago they were sending out a water sample and we'd get the results back in 14 days. 3 weeks later - still got nothing.
11. Our water heater now has a leaking valve. Again, covered under warranty. We were promised a tech to come out on Saturday. We got pushed off until Sunday. We were told first thing in the morning. Got pushed off until the afternoon. Now we just received a call that they can't come today unless we pay a $100 service fee. For warranty work?!?

What am I hoping by doing this? I'm not sure, because nothing changes with this company. They don't care about their customers. I'll get a little response on here from them saying, we're so sorry. Please call our customer service team. Guess what, we have, constantly. And NOTHING changes.

I have made sure to tell my friends and neighbors NOT to use this company. Overpriced, bad customer service and clearly techs who aren't trained properly, don't care, lie, and even their upper management promise to return phone calls, make it right, etc. it's all BS.

Patrick A.

10/26/2010

Called them for plumbing. They came out over the weekend, but they caused more damage in the process and tried to play it off like the issues were already there even though I was standing there watching them break things up. They said I'd have to pay them to fix it and take it up with management during the work week.

F H Furr are nothing more than a bunch of crooks. You're better off going elsewhere.

William S.

04/12/2021 12:00:00 SA

Disappointing customer service. Had an appointment scheduled for 2-5 PM and was told I would get a call 30-60 minutes before the tech was on the way and another one again to ensure I was home. At 3 PM I responded to a text asking for an update. No response. I sent another one 15 minutes later and another one 15 minutes after that. When I still hadn't heard anything I called (around 4 PM) and, after being on hold for 10 minutes, was told my tech wasn't going to show until around 6 PM. At that point I asked to reschedule. And after much cajoling I was given a day but not a time. After three calls to different numbers and waiting on hold for 4:30 I finally got through.

And this is for someone with a service contract. Really makes me question the benefit of staying with this company if loyal customers are treated this way.

Oscar M.

4/15/2021

I signed up for the $40 summer inspection at Costco. Technician arrived on-time as promised and started the inspection, the whole thing lasted 15-20 minutes. The technician took some pictures of mold growing and propagating within the coil. According to the technician the only way to get rid of the mold was installing a $1,300.00 ultraviolet light with a carbon filter. I understand that such unit comes with some sort of lifetime warranty and that they have to make money too, however, they should at least present the home owners with options, the coil can be sanitized/cleaned which is what I did, F.H. Furr may be a good company but I don't like it when they try to force you into buying something you don't really need. I will never use them again and would not recommend them.

Bob C.

06/07/2023 12:00:00 SA

I was a longtime customer of Moran's Refrigeration and came to FH Furr when they purchased Moran's. It was fine at first, but I'm seeing an increasing pressure for the techs on the HVAC side to upsell. On the plumbing side, run far far far away. Prices are crazy high. Bottom line: FH Furr is a sales organization under the guise of a service organization. They remind me of timeshare salespeople.

Priscilla W.

6/30/2017

I wish company would call me to set up appointment when contract servicing is due. I don't think it should be difficult to set up a program to alert themselves. Other contracting companies don't seem to have a problem doing that. I should not have to suddenly realize that it is no longer spring and spring servicing is long overdue.

BTW, Paul left some equipment here and it would be lovely if somebody picked it up.

Diane E.

06/06/2016 12:00:00 SA

Mee thinks not--exactly! Wow! We had them out today to do an estimate. They were able to come out same day of my call. That was the only positive. To replace two ceiling fans in a great room with very high ceilings: $1600. Mind you this is to replace existing fans--no electrical needs to be run, nothing like that. (at $150/hour that's like what? 10 hours to replace two fans?). We paid the $35 home visit fee and sent him on his way.

Karen K.

09/10/2020 12:00:00 SA

There's no way I can recommend this awful company. This is my first ever Yelp review for anything, because I always, always try to give the benefit of the doubt. But good lord these people are just liars and worse. My water heater was leaking so I called F.H.Furr. A plumber, Grant, came out and replaced my water heater, and I thought that all was good, although very expensive, and I never had an opportunity to choose the water heater he installed. He spent the entire time in my basement either talking to himself or talking on the phone. When he finished I asked him to look at my powder room toilet because it had started running every few minutes. He fiddled with it, told me that he'd have to pick up a part, would be back in two days (today), and would call me first to let me know when he'd be back. I believed him (huge mistake) and arranged to work from home today. The toilet running was much worse after he messed with it, to the point I had to turn off the water. Grant never showed up. He never called. It took me 5 calls to F.H. Furr, sometimes being left on hold, sometimes being disconnected, before being told someone would be here today between 6-6:30PM. It's 7:00PM and I'm still waiting so I'm guessing no one is showing up. I'm also guessing they were happy with the $2,300 they got out of me to replace my water heater so saw no reason to bother coming back. I would never, ever recommend this organization to anyone.

Amber L.

3/23/2016

Carl Teter and Percy Mitchell, were outstanding. Arrived on time and was courteous. Very informative. Answered all my questions and offered alternate routes for pipes to avoid cosmetic eye soars. I will revisit in the future should something installed not work correctly. Made sure to place white sheets down and cleaned up any mess that was left behind. Would highly recommend this group to help with your HVAC issues or concerns.

JO X.

08/06/2022 12:00:00 SA

I had an excellent service and CS. From day one to end. The technicians and electrician are Top #1, I am sure there are more but I was very pleased with their service. Responsiveness was priority and they beat the clock. I do admire someone with knowledge and treatment most importantly. Alex, the Tech- installer , I give him 5s incredibly awesome. Keep the good work. Excellent craftsmanship . I do recommend this business base on actual work done. My best wishes.

Lee N.

11/29/2012

I tried to give them my business but - wow - do they make that difficult! Maybe they're too big and successful to care about customer service.

I need a new hot water heater and someone in my neighborhood recommended them, so I called to set up an appointment. Two things seem very odd about the way they do business.

First, they want $29 just to come and VIEW my existing water heater. That's not for doing any work, but just to look at it. And they won't give you any idea of their prices over the phone, so you don't know if you're paying nearly $30 just to have someone give you an outrageous quote.

They also have a no-appointment appointment policy. In other words, they don't tell you when they'll be there - not even a morning or afternoon estimate. Dear God - friggin Comcast will at least tell you morning or afternoon. Furr says, we TRY to call you an hour beforehand, but no guarantee.

In other words: you pay them nearly $30 to come and VIEW your existing water, give you zero idea beforehand what they'll charge you, and then expect you to sit home for an ENTIRE DAY - and that's just to get an ESTIMATE!

How do these guys stay in business??

ChungYung L.

08/08/2018 12:00:00 SA

I had 20 feet of drainage pipe replaced in our basement, I have a unfinished basement so access to the pipe is easy. I signed a contract agreeing to payment of $1300 for the job, but when two technicians came out to do the job, the works were completed less than 90 minutes. Thinking charge of $1300 was way too much for this job, I got in contact with FH Furr's Client Relation Director, Tiffany and got the issue resolved. She was able to help me work with billing to get me some discount.

Maren B.

3/25/2015

I've had a service contract with FH Furr for years. Until 2 years ago, it was mostly beneficial. Two years ago, the heating/air technician came to do my spring service and identified some wrong wiring so rewired a bunch of stuff. That same day, I came home to a 99 degree house (AC had been running all day) and promptly had to call and get FH Furr to send a tech back. They initially told me that they couldn't offer me a window but would get someone over the next day. I demanded a window (like them, I have a job -- from which I had already been absent 5 hours the day before waiting for them). The next tech came out and after a while of reviewing the system decided that my thermostat was broken and was triggering the emergency heat. So he shut off the emergency heat so I could get AC again. I later replaced the thermostat (much cheaper to do by myself). Fast forward to the winter service -- the tech comes out and I remind him they have switched off my emergency heat and need to now turn it back on (or whatever). He begins his effort and identifies that someone has rewired the unit incorrectly, switching the emergency heat and AC (or something). Bottom line, the guy from the spring created a problem and the guy in the fall solved. Convenient for building a business, eh? Okay, last year, I call for my annual plumbing service and am told they no longer offer windows for service but can call an hour ahead of time to let me know they are coming. I decide right then to cancel my contract, tell them so, and they promptly work with me to identify a 4 hour window (as had always been the case). So, I stay on (foolishly). Now to this week, I call Monday for a plumber, asking if they can come Tuesday. Yes, they can. They can't identify the window (that's okay) but will call Monday night to let me know the window for service Tuesday. No call Monday night. I call Tuesday AM (wait 10 min on hold) and finally get someone who tells me my window is afternoon. Given the problem we were having, we worked it out that they would call an hour before and we would make it home to meet the service tech. Problem: slow drain in kitchen sink (40 year old townhome). Solution: $700 to snake drain and repair pipe (pipe they had to go in through and then needed to repair). On the way out the tech tells us that we need a new garbage disposal because ours is leaking... which is interesting because it hadn't be leaking before he showed up. He argued that he hadn't done anything wrong. But now I have a leaky garbage disposal...no way I'm asking for their help fixing it. I called this morning to cancel my contract - the response please send it to us in writing. They clearly get enough of these to know not to bother trying to talk someone in to staying. Save yourself and use anyone else.

J D.

12/16/2018

Great, responsive service. Central heat went out. Gave me same-day response. Tech properly diagnosed the problem, parts needed, promptly ordered. Furr HQ kept me posted. When parts arrived, same-day tech return, completed repair. Reasonable price which matched estimate. Completely satisfied. Have used Furr before and would do so again.

Siroos T.

12/27/2012

My experience with these guys was very interesting/weird.
I called to have them install new units at my house, including duct work.
At first they said it will cost around $20K, which 1. was WAYYYYYYYYY over priced, we got it done for less than 10K, and 2. they bailed out when I wanted them to come out and do it.

They gave me this weird excuse that went something like, we are currently only in repairs, and won't do new installations, which begged the question as why they would give me a price estimate in the first place.

Just weird!

Charles M.

09/08/2021 12:00:00 SA

Furr installed a new HVAC system in my house. They were the highest price of three bidders. I should have known something was awry when they quickly dropped their price by $3000 to win the job. Anyway, the system is only two years old and they've been out six times for service calls. The seventh service event was scheduled for this morning but after waiting all day they never showed.

One thing they are good at is trying to sell vastly overpriced filters. And trying to sell maintenance contracts.

Tino D.

3/20/2015

This is the first time I used F.H. Furr for service and Mike L. came out to troubleshoot our busted frozen pipes. It was easy to make an appointment with them online and he arrived on time, was very professional and found out what the problem was quickly. The estimate was fair and he even adjusted water pressure for the house as a courtesy. Mike did the work in a reasonable amount of time and he was on his way. Great service and superb knowledge of plumbing. Thanks.

Sarah K.

01/10/2022 12:00:00 SA

We recently got a home inspection and the inspector recommended we call an electrician for a minor Circuit panel issue. The F H Furr electrician that came out said we needed the entire panel replaced. They tried to sell us some package that was over $5000. We have since had out 2 different electricians for 2nd and 3rd opinions. They BOTH stated we did not need to replace the panel and that it was in good shape. NONE of the issues F H Furr suggested we had were corroborated by the other 2 electricians. Wild. Good thing we got other opinions.

Karin L.

05/07/2014 12:00:00 SA

I'm in the market for a preventive water heater replacement.

I was referred to Furr by Costco - this was after Big Costco called and told me they don't do water heaters, so I'd already had Lowe's come in and give me an estimate (for $35, which applies to their price if I get it from them).

I decided to get a second opinion since it was free, and Josh was dispatched by Furr to come take a look (but, as noted in another review, with NO idea of when between 8 and 8 that might be). I did get a 45 min head's up, and Josh arrived with booties (which made me happy because I'd just had my carpets cleaned) and was VERY personable, professional, thorough and informative, in fact taking the time to look at some of my other (OLD) piping with suggestions of what work needed to be done and why.

I got a detailed, written estimate for the WH and other work, and Josh explained the membership (15% off and annual HVAC and electrical checkups). Unfortunately their WH is not in my budget (significantly more than Lowe's, although I got the impression it might be more professional).

Bottom line: 5 stars for Josh, 3 stars for Furr's price and general response. I would consider them (esp Josh) again for other plumbing work.

Kenneth L.

11/22/2019

While the quality of the work I had done was fine, their pricing was excessively high. I had a filtration system added to my house and the charge was 3x what I would have expected. I also fell for the membership deal. While it saved me money on the work done, that bill should have been half of what I paid. My wife had seen their ad at Costco and we assumed that Costco would only work with reputable firms. I'm not convinced of that anymore.

I also had them out to inspect my boiler. I was told that it was putting out too much CO2 and was dangerous. It is more than 20 years old, so I didn't think that was unreasonable. I was smart enough to tell them to wait after getting an estimate from them. On the third estimate, I had a master plumber in to give me an estimate and after a 5-minute look, he told me that all it needed was a good cleaning. Did it and it works like a champ. Saved more than $7K with that discovery. FH Furr was just out to take my money.

Don't use them.

Linda F.

11/29/2022

Twice plumber was scheduled to come. Twice plumber canceled. Not reliable at all. Always short staffed..plumber said he called to say he was coming....really no missed calls.

D N.

10/30/2017

They advertised 24/7 service, but said they could not come until the next regular business day, even for a severed pipe/line, and seemed to have no remorse for it. They also apparently only have 1 person that does after hours work, so apparently, while they portray as a bigger business, you can actually only get 24/7 service if you are the first and only person in the region to call at that time...

Melannie H.

10/25/2011

Let me start by saying, I HAD to give this company at least one star, I'd rather give them NOTHING! This company is WORTHLESS!!! They did NOTHING and charged a FORTUNE for less than 30 minutes of fooling around in my furnace room. So, for all the return customers that aren't charged for services rendered, you're welcome....it's people like US that are overcharged, so you can have your FREE services.

I'm not wasting my time on a company that STEALS money from me, BEHIND MY BACK!!! The invoice...that I signed, stated $296.00, I was CHARGED $322.00 on my bank statement. Nice company you have there Mr. Furr, I really hope that extra money was worth yet ANOTHER, crappy review.

I'd NEVER recommend this sorry, overpriced company to ANYONE! They're rude, obnoxious and they won't be getting another DIME out of MY pocket.

Et B.

7/29/2019

FH Furr was recommended by family when our aging heater and air conditioner in our 30 year old home needed replacing. Our ac could no longer be fixed. After getting quotes from Michael and son, I selected a high efficiency HVAC system with zone ventilation. Installation took a day in May revealing our home was not designed for zoning.
Adept senior technician, Scott Rager, quickly diagnosed and planned the fix; installer Bruce Dishong made the alterations and for the first time our second floor is cooler than our basement.
Our vents were cleaned by Joseph Arguetta, and on-call Jeremy Best, identified lack of insulation. Senior engineering technician, Scott Rager made heroic efforts to update insulation.
After 2 months working out all the bugs, we now have clean, hypoallergenic, modern efficient cooling and heating.
FH Furr's 100% Risk Free Satisfaction, Risk Free Guarantee and do it right motto is real. Their communication is personal and sympathetic. Their engineering technicians are experienced and competent.
I recommend FH Furr without reservations.

Stacey K.

4/19/2021

Thanks for suggesting I contact client Services I sent this email - do you think anyone will actually respond?

We are going on week three of a plumbing issue in our home that has caused sewer gas smell to penetrate to the point that we've had to stay in a hotel on a few occasions. We have had multiple personnel to our home each with a different and very expensive idea on how to diagnose and fix the issue. First there was a $1400 smoke test, then a camera test which diagnosed the issue was a $3200 pipe issue that involved jack hammering our foundation (which is still not put back together by the way) only to find out from the crew that did the work there was no way that pipe could have been the issue. I've taken multiple days off work to either have the team not show up or show up so late I didn't even need to take the day off. I type this as I wait for the camera guy to arrive (yet again) for an 11:30am appointment he's already 2 hours later for. There needs to be some recourse to recoup the money spent and/or fix the issue in some sort of a timely manner. At this point I'm ready to seek legal counsel for the damage caused to our home and money spent for no reason. I would appreciate a phone call from someone who can actually rectify this situation.

Maria S.

8/28/2013

I called FH Furr a few months ago for my toilet. A guy came out to fix a drip in my toilet. I also asked him if he could check my other toilet. It also needed a pump. He told me it would cost me 600.00 to fix both & 180.00 to fix 1. When I asked him why it costs so much. he said I need to get paid too.
Also, he wasn't a very nice person.
I WOULD NOT RECOMMEND FH FURR plumbing at all.

Robbie A.

7/28/2014

These guys do shabby work and refuse to honor warranty
They like to claim they didn't do the work but yet their sticker is all over the plumbing and HVAC equipment

Laura S.

10/09/2012 12:00:00 SA

Appointment was made at THEIR convenience late after the due date. It was from 8 to 10 on Tuesday Oct 9. They called at 10 that day to say they will be late. It is 1 pm and they did not show up at all. I had to call Furr and had an unpleasant agent who did not apologize and wanted to reschedule for November! I got more insistent and irritated and they certainly found a spot for me for next Friday.. THIS IS NOT SERIOUS, NOT RESPECTFUL to the client. Let's see Friday. I ll be back here.

Norville R.

3/29/2010

I just got some quotes to replace my Hot water heater which is 13 years old. I am currently a customer of FH Furr for my HVAC system so I called them first. They quoted me over $3,000 to replace my hot water heater. The tech/salesmen added a lot of additional items to the bill without discussing the need for it. The best was he was going to charge me an additional $419 for extra help needed because it was a 75 gallon tank. It took everything not to laugh at him, but I was polite and did the usual I will call when I make a decision. On his way out he told me I had only days before the hot water heater was bad. He was right. So I called Home Depot who put me in touch with FAIRFAX ELECTRIC, PLUMBING & GAS who quoted me $1,363 which included the water pan that I asked for and go figure the extra tech needed. During my search for someone to replace my hot water heater I also called Michael and Sons. They wanted to charge me $29 just to come to my house to give me an estimate. I learned to always do my research and be proactive when it comes to your hot water heater so you don't have to depend on the first quote because your basement is flooded.

Walt K.

11/05/2014 12:00:00 SA

This was a routine check up as part of my contract and Jimmy was excellent. He was professional and went above and beyond, providing me with some tips on keeping the system running efficiently and also fixing an annoying noise coming from the unit itself. In the past I've had good and bad technicians from FH Furr. If they keep sending Jimmy, I will stay with them for a long time. Thank you Jimmy.

Evan M.

11/24/2020

Here is the email I sent FH Furr who still has not responded 5 days later. Maybe they will respond if I post here. Would not recommend working with Bob Michaud.

1. We are extremely disappointed in the communication from FH Furr and especially the rude and condescending manner of the project manager. The voicemail and telephone calls when we had questions he was completely unprofessional and I honestly have never been treated that poorly by someone who I am purchasing a service from. In addition there was no notification the work was finished or final review and we were just charged on our credit card.

2. We are seeing multiple plumbing issues. The kitchen sink has very low pressure and the upstairs bathroom's water has a milky color and emitting a bad smelling odor like paint thinner.

We are requesting that someone come out and look at these issues without additional charges and would not like to communicate with Bob the project manager at any future time.

Please let us know how these issues can be resolved.

Dot S.

06/11/2020 12:00:00 SA

Need to revisit pricing. Paying an extra $125 to replace a worn $5.00 flapper on a toilet that was already being serviced for a leak goes WAY beyond excessive. Asked for a price breakdown from the service tech who couldnt do anything to remove double costing like paying twice for one service call.

Can see from other bad reviews about pricing that you are not responsive to customer complaints either

Luis A.

08/08/2021 12:00:00 SA

I have used their services several times. The company is reliable, and so far the workmanship and the quality of their technicians has been extremely high. However, they are incredibly expensive. If cost is not a consideration for you I definitely recommend them. If you are on a budget and have the time to shop around, please do.

Doug P.

02/07/2017 12:00:00 SA

Run away as fast as you can. First the website say No Dispatch Fee and No Diagnostic Fee. I was charge $115 for the service guy to come to the house to diagnose my furnace problem. I already knew what was wrong. I needed it fixed. Then he quoted me $2800 dollars for a repair. A $70 and $40 part at Home Depot was $600 and $400 according to him. He then tried to up sell me to install a brand new unit at a cost of $11,000, but lucky me I could finance it through them. I said NO THANKS! Used Google. Found a local independent business man with 40 years of experience. Provided a rough quote over the phone. Came and checked the unit for free. Fixed for $350. Do not trust the guy on the back of the truck.

Geta G.

6/27/2017

I called F. H. Furr to schedule some Electrical work and was able to have someone come out the very same day!!! The work was performed by Lloyd F. who did an excellent job of giving a fair and accurate estimate of the cost to have a list of issues addressed. Lloyd is very professional and efficient and the work was completed quickly. I highly recommend F.H. Furr for your electrical needs.

Cheryl A.

6/19/2008

This company did everything wrong. I used this company to clean my air ducts and vents because they advertised they use cameras to ensure your vents are clean. They blew dirt throughout my kitchen, dining area and living room with only and apology and an excuse that my ducts were installed strange. Then when they finished I was told they didn't use cameras to check the vents. I insisted that was why I selected them. Eventually, they checked one vent. It had so much remaining dirt and debris that they re-cleaned my basement and 1st floor, but would not check my top floor. Then I had contracted to have a tile shower installed with a bathtub removed and all new faucetts etc. for my elderly mother. I also contracted for them to install a top of the line AO Smith hot water heater (paying double for this hot water heater). The sink faucett they installed leaked. It took many phone calls to get this fixed. Then when they installed the shower fixtures they did not follow the drawn plans and drilled a hole in my new tile in the wrong spot. The only fix for this was to either have them replace the tile (which was in a corner so they would have had to replace two tiles and in my opinion could have caused leaks down the road) or have them get another shower holder and drill another hole and have two shower holders. It took them over a week to get another shower holder and another week to allow the sealant to dry, so I was without a shower for over a month. Now to the hot water heater. I had a contract to pay double for an AO Smith top of the line hot water heater. They came in and replaced my hot water heater with a cheap imitation. When I discovered what they had done, I ask them to put in the correct hot water heater. The hot water heater they brought to my house was dented and damaged and I refused to accept it. The dented hot water heater went back and they ordered another one. This one was damaged too. Now they refuse to replace this cheap hot water heater that I don't like because they can't work with me. Maybe they shouldn't have tried to cheat me in the first place.

Hope L.

07/12/2021 12:00:00 SA

Anthony B. was my plumber. I want to compliment and thank him for the time that he took to do an excellent job. He was taking care of a main line issue. He cleared the line but then waited to make sure that it was actually clear while I ran water from different areas of my home. After about 15 minutes, I think it was, it clogged again and so he began working on it again. I'm so grateful that he stuck with the job until he was absolutely sure that he the line was clear. He stayed with the job for quite a while after that and it was a very hot day too - working outside and making sure that the issue was fully resolved before he left. I think he had to do this a couple of times before he left, but I know it was at least twice. He got me all set up with my complimentary camera review appointment before he left too. I hope that I don't have another plumbing issue, but I'll be calling FH Furr if I do, thanks to Anthony B.

Matt O.

07/06/2011 12:00:00 SA

We've used F. H. Furr for an AC repair and a plumbing repair. So far, the work has been well-done and the technicians (Roy and Steve, respectively) have been top quality. I also give them high marks for availability - it's been easy to get someone on the phone and their tradesmen have been prompt.

Low marks for price - they've been very expensive. Also because their on-line service request is either non-functional or is ignored.

Air-Conditioning Repair (Diagnose & Repair A/C that isn't blowing cool air) - $115 for diagnostic, $205 for capacitor replacement, $212 to install start-assist: $502 total.

Plumbing Repair (Replace bad water shut-off valve) - Install ball valve $245, repair PVC that needed to be cut to remove the old valve $242: $487 total.

Repairs took about an hour and a half each.

Would certainly use them again in an emergency, but we'll shop around if the problem allows us the time to do so.

Barb S.

7/22/2021

ARGH.

I called the first week of June to ask when I could get an electrician (because I am a preferred customer after paying for that honor)

I was told they could come 7/23... I needed someone before our freezer was delivered on July 7 so told them no.

Now they are contacting me telling me that they are coming tomorrow and to call them with questions.

However when I call their number, there are 8 other callers ahead of me! ARGH.

Why should I wait on hold to correct their mistake.

Stay away and DONT pay to be a preferred customer treated like this!

amy c.

12/04/2013 12:00:00 SA

I'll not use their service any more. The only credit I give to the company is they reacts fast and finishes a job fast, but they didn't complete the job the way they said they would.

Stephen B.

11/19/2019

A word of advice for people dealing with FH Furr. During our first interaction with them, I resisted the pressure to replace a perfectly fine air conditioning unit for a few thousand dollars for some new unit rather than just clean the existing one, but I fell for the $160 membership deal due to the fact that it comes with 4 free inspections. I just called FH Furr because we are having issues with uneven heating from our furnace unit and thought I would try and schedule an inspection to see if there was a problem. I called today, November 19, and the earliest day I could get an inspection done is December 31! They certainly don't tell you when you sign up for a membership that you need to schedule inspections at least 6 weeks in advance. When I said this to the person on the phone, she said that is just how it is. So, consumer beware, don't fall for the hard sell if you use FH Furr! Their business model seems to be to try and sell you expensive fixes and if you don't fall for that, buy a membership that is incredibly difficult to use. Maybe if I book now I might be able to get an inspection for the spring start-up of our air conditioner!!

Joseph P.

2/28/2019

We contacted FH Furr late last year to check our HVAC going into winter and the tech, Dillon, arrived 20 minutes into his service window, and completed the inside and outside inspections within 45 minutes.

We asked FH Furr to install a Nest thermostat this past week and the tech, Roy, arrived about an hour and a half before the scheduled time, after having called to verify that early arrival would work, and completed his work in about the same amount of time, since some additional wiring needed to be done.
Both techs were professional in appearance and deportment, worked with nice organization, and in detail walked us through what had been done and concisely answered our questions. Jobs well done.

Steve P.

09/08/2021 12:00:00 SA

Terrible customer service! I scheduled a minor job and they were supposed to arrive between noon and 3PM. In the morning I even confirmed the appointment time.
At 1:30 I checked on the status and was told they would not be there until between 4 and 7PM, which was impossible for me. I don't know why someone did not call and explain the reason for the delay. This was terrible customer service. So I cancelled the appointment.
I will never use them again and I will spread the word about their terrible service!

Zach K.

05/03/2022 12:00:00 SA

Other than some occasional scheduling issues, I've found FH Furr fairly reliable. We did join their subscription plan, as we were in the process of removing and 10% off on some items we wanted, made it worth while. I've also found their pricing to be competitive with other quotes we've gotten.

Louise B.

1/21/2022

We had an appointment with them today for a whole house generator. We are excited to get one and was really looking forward to the appointment especially being without power for 3 days earlier in month due to weather. We received the reminder text yesterday. We called at 11:35am this morning to confirm arrival time. They said between 2-4pm. At 3:45pm I received a text to call the office with an important update. After being on hold for a lengthy time, I was told they had to cancel the appointment because many people in my area are experiencing electrical problems and they can re-schedule me for Feb. 9 (19 days!) When I said that I called at 11:35 to confirm, she said oh you talked to dispatch. They wouldn't have known that. When I asked why did they only let me know 15 minutes before end of appointment window they said my appointment window was until 5. When I said that they told me at 11:35 it was 2-4pm, they said that was dispatch and they wouldn't know. When I said but we waited 2 hours already she said they left me a vmail 1 hour and 45 minutes not 2 hours (BTW, I never got a voicemail or missed call). There was literally no empathy or apology. In fact, the responses all seemed scripted. Then I came to Yelp and see this is extremely common so guess it really was scripted. I did not take the Feb 9 appointment. In fact, I told them I would never use them.

Mark D.

08/03/2021 12:00:00 SA

To Alex B who is supposed to be the customer service robot. We were not inconvenienced. We were subject to high-pressure sales tactics and your employees attempted to defraud us for $50,000. You work for the company, you have seen the reviews, you are well aware what your company is doing.

Original post below.
I wrote a long screed a few weeks ago and waited to publish it after my anger ebbed.

Bottom line: Started with a clogged toilet. Over the course of a week and four different appointments we were told we would need over $50,000 in completely unnecessary repairs. Here is the list:

*The garbage disposal needed replaced: They never turned it on, they never looked at it, they just said it was probably old.
*The hot water heater needed replaced: They never ran any water, never even toughed it. The tech just looked at it from four feet away and said he could tell it was going to fail.
*All the plumbing for the kitchen needed replaced: Again, the tech never ran any water, never checked the pressure. He said he could tell by looking how the pipes ran into the wall. He also said the entire kitchen floor would have to be jackhammered out to do the repairs.
*The entire sewer system had collapsed and needed to be replaced including removing a tree that was going to fall on the house any minute. (Note: if your sewer has collapsed, you are going to know. It wont be one clogged toilet... it will be backing up all over the house).

We did massive over pay for hydo jetting ($1800, it should run about $500 to $800) before we kicked them out and I learned how to fix the toilet myself.

Remember, this started with a clogged toilet. Glassdoor reviews from people that work there say the techs work on commission. This still does not excuse criminal behavior.

These are not plumbers, they are grifters that panic unsuspecting homeowners out of their life savings. They need to be investigated.

A A.

3/18/2020

I was charged over $600 to fix a running Toto toilet and they used the parts I purchased. They claimed it was a rebuild because after changing the flap, one bolt began to drip. This toilet never had a leak, it was running because the flap was old. The manager will not return my phone calls! I am very disappointed. I will never use them again. It was my first time using them. I see all the bad reviews on here, I wish I had checked Yelp first. I usually do.

Joe B.

4/17/2018

I waited all day, Tuesday, April 17, 2018, for a technician to arrive. I was told between 3pm and 4pm the tech would arrive. 4:40 pm the tech arrived walked into my laundry room and told me I need a different technician and left. He wasn't rude, very polite, but I waited all day for this. I spoke to Pam at customer service and she set up another date for me on Thursday and offered me $50.00 Furrs cash for future service. After I accepted the $50.00 Furrs cash deal, then I was advised there would be a $115.00 diagnosis fee for Thursday. This is really ridiculous as there was no mention of a diagnosis fee until I took the $50.00 Furrs cash. I wasted a whole day for absolutely nothing, which will cost me $115.00. So much for 100% customer satisfaction.

Christine H.

10/13/2022

I can't even begin to tell you how communication with this company is. It started when I needed an electrician to install an outlet near my washing machine. The tech they sent me, identified that my electrical panel was overheating and needed to be replaced. He scheduled for him to return the next day and install it. He advise he would arrive at 8 AM to start the project and it would take about three hours. He did not show the next day until 9 AM, and then the project took until approximately 3:30 PM. I wound up burning through and entire day of PTO time rather than a half-day. Fast forward to today, my inspection, FH Furr sent me a text message indicating that they would perform my inspection between 8-8:30 AM. In the AM, I contacted the county who advised that it would be between 1-1:30 PM. At this point I contacted the company, and the first person I spoke to transferred me to a voicemail. Called back and was on hold, before talking to another person and being transferred to Stephanie who was of some help. She advised the tech would return by 1 PM to do the inspection and be ready by 1:30 PM. I called again at 1:12 PM as nobody had showed up. I was advised the tech was 10-15 minutes away. They had switched technicians to perform the inspection, and never communicated this. The tech arrived at approximately 1:36 PM to perform the inspection; however, as a result of the lack of communication again, I wound up wasting another day of PTO time.
I will say, once he was here, he was efficient, polite, and explained how this mess may have actually occurred. Expect that there is no window, they will send you a text message with a timeframe, but it is not the timeframe you will/may need.
So communication from the people who schedule/arrange appointments (1star), my initial electrician (2 stars - pleasant but all over the place. He was on the phone with someone most of the job and just seemed sort of disorganized ), and the patient professional tech for inspection, Celso (5 stars) he had no idea what he was walking into, my extreme frustration, and the lack of communication.

Update (I've been trying to update without success for at least a week and a half). I had a second interaction for my heating inspection as I have their preferred partner plan. They did reschedule once as they had emergency customers on Monday (understandable if you have an emergency). I am assuming I would receive the same attention if I had an emergency rather than preventative maintenance. They did work with me to reschedule when the second time I had scheduled did not work for me. They provided a time slot and they did honor it. The communication this time vs the last was night and day. The technician Jason was also awesome. He was professional, articulate, and explained all of his recommendations very well.

Laura S.

04/09/2013 12:00:00 SA

When our labor warranty ran out, we really got to see how little the company cares about you. You will never be able to get a same day appointment even if it is 20 degrees outside and you have no heat. Once your warranty is gone, so is their concern for you as a customer. Very disappointing follow up service to having them install our new heat units. I would never use them again.

Pauraine B.

6/28/2021

They do not show up for scheduled appointments or contact you if they need to reschedule.

John B.

10/27/2014

How soon we forget....our customers.

I had a gas hot water heater and heating system installed, as well as a full gas conversion from oil service. I spent close to 10k, and this was a few years ago. I also purchased the UV bulb device and whole house electronic air filtration (generic systems they slap an FH Furr sticker on and double the price). Since the initial installation, I purchased replacement UV bulbs and air filters from FH Furr as a matter of convenience. Fast forward a few years: recently, after contacting FH Furr, I was informed that they have no record of my account, and have no idea what I purchased in the past, so they couldn't sell me any filters or bulbs. They told me they would research it and get back to me. Not surprisingly, I never heard back (over 6 months ago) and I can't find the same filters in any store. I already replaced the UV system so I could find replacement bulbs and I guess I'll need to do the same for the filtration system. Here's a tip: use a computer to store customer records instead of writing it on napkins.

Mark M.

8/28/2018

I had my AC go out in July and when FH Furr came to service it, they found that I needed to have my furnace replaced. I had them come out and provide an estimate after which, I solicited 2 more estimates. In the meantime, FH Furr called me twice leaving a voice mail. After the other 2 estimates, FH Furr was $2000 more than either of the other 2. I emailed back the guy that gave me the original est that he should give me his best price. After not hearing back, I called the person that left me the voice mails and left him one saying same. No response. My last attempt was to call the guy that gave me the est and I left him a voice mail also. No response.

At first, I wanted to give them the business but chose to go with 1 of the other vendors after this experience.

Dee M.

7/23/2016

I bought a heat pump two months ago and on Saturday night it just stopped working. It is under warranty. I placed a called with the on call tech and when he called back he said it would be 250.00 dollar payment or I had to wait until Monday morning. I didn't have it so I have to wait. I'm 55 years old with three animals.

Terrance W.

03/12/2021 12:00:00 SA

This company should be sanctioned for misreprestnation and faulty sales practices.
I was sold a BUM HVAC system (I beleve it wa refurbished) because it NEVER WORKED PROPERLY SINCE IT WAS INSTALLED. This company sold me a 14K HVAC system they deem to be their gold standard that has been faulty with nothing but problems since I made this purchase a few years ago. The system needed a ne motor within MONTHS at which time I insisted a replacement unit. The motor is the main component to a HVAC system and NO HONORABLE HVAC COMPANY would not have insisted a replacement since a new system IS UNDER WARRANTY. IF THIS SYSTEM WERE BRAND NEW LIKE I WAS SOLD, THE SYSTEM WOULD HAVE THEN HAD A WARRANTY THAT EARLY IN THE GAME. IT DID NOT HAVE A WARRANTY WHICH IS WHY I BELIEVE THIS UNIT WAS REFURBISHED OR THEY WOULD EASILY BEEN ABLE TO SIMPLY REINSTALL A NEW SYSEM. THEY HAVE REPLACED A THERMOSTAT THAT BREAKS DOEN EVEY SINGLE SPRING, I have had MULTIPLE inept and inexperienced team members and mangers to my residence to fix all the issues I've had for them to keep resurfacing. I now have NO AIR CONDITIONING ALL OVER AGAIN RGHT BEFORE SPRING..RIGHT ON TARGET because this system NEVER CAN TRANITION FROM HEAT TO AIR CONDITIONING WITHOUT BREAKING DOWN. ALL OVER AGAIN, THE AIR CONDITIONING IS NOT WORKING AND THE THEROSTAT IS NOT WORKING. MY ELECTRIC BILL LAST MONTH CLEARLY INDICATES THAT I'VE BEEN PAYING FOR A SYSTEM THAT'S OVERWORKING ITSELF UNABLE TO PRODUCE AIR CONDITIONING. Air barely comes from my vents when the system is functioning at all and it's been a mess. Prior to this install, I had a 20 year old system in place that worked far better than this one. The only reason I replaced that system was the age in fear of it breaking down. Had I known, I would have kept that system as long as possible. No excuse as to why the cadillac of all HVAC systems would be sold to me REFURBISHED AND DEFECTIVE. THEY SHOULD HAVE BEEN EMBARRASSED.
The company has a slew of bad ratings on Yelp AND with the BBB. The owner does NOTHING to resolve major issues - eithe rignores the issues or sends ineperienced employees to my residence to NEVER resolve the matters. I have not had a comfortable enjoyable home since this DEFECTIVE HVAC SYSTEM was installed at the price of 14k (I'm still paying on this POS). Meanwhile, what they're good at is upselling BS you don't need to try and optimize their BUM SYSTEM that doesn't work. This is their game. They install a BUM UNIT then try to tell you that you need all these supplemetnal attachments to make it work effectively. I've been lied to, scammed and because I'm a single woman - I've been victimized of faulty and fraudulent sales practices. Now that she sees I'm a single woman and has come to the realization of who I am, she's stopped responding altogether.
Thanks to Yelp, I've been in contact with other people who've been scammed by this company and we may initiate a class action suit I'm not the only one this has happened to. Their remedy is to continue sending bum employees to my residence to NEVER FIX THESE ISSUES to last. This is clearly all by design too. I paid them nearly $600 to simply take a hose to my outside unit a year ago to clean it which was a rip off. It was not even why I CALLED THEM OUT HERE. It was an upsell I regret because no new system should have required it.
I now have to pay another company that has 5-star ratings to come assess this POS. This will be the evidence I need once and for all to back my claim. They claim to be a Christian company as a cover to gain trust from potential suckers who believe such claims. No christian company is this corrupt. Beware of false prophets people!

Tyler B.

8/15/2022

What a silly company. We've had a relationship with them for years after using Costco for a new hvac unit, then another mini split (I know they don't make much working with Costco, but they get the relationship). So of course, when our sink started backing up we called them. We ended up getting the jetting instead of a snake, which is about double the cost, but seemed cost effective knowing we wouldn't have this issue again. A whole 45 days later, the sink backs up again. What do they say the warranty was? 30 days. Now, in fairness, I knew it was 30 days BUT the technician doing the jetting could see my hesitation so he offered an additional 30 days warrant, though we he was sure we wouldn't need it. What did the FH Furr technician tell me this time? There was no second 30 day warranty and that either I could pay another $500 him to snake it or just become a gold member ($167) and he'd do it for free. Nope, bridge burned. For a $1000 and the assurance that it should be good for many many years, you'd think they'd honor the 30 day extension of the warranty, but even if it wasn't in place, 30 days for something they might have messed up? Another thing this technician said was that they'd have to bring a camera back out again anyway to make sure they didn't miss a few spots or anything that contributed to it. So now, it could've been an error and you won't even look first? Give me a break.... and another HVAC/Electrical/Plumbing company.

Arbek W.

02/02/2011 12:00:00 SA

FIRST of ALL - STAY AWAY FROM THIS COMPANY!!! Their expertise in plumbing is certainly questionable and their general manager has the customer service skills of a Neanderthal. I needed help locating the source of a water leak in the basement right below the kitchen sink. The plumber did a cursory look at my kitchen sink and the dishwasher. I told him the dishwasher had not been used in six months so I was sure it wasn't the problem. He then proceeded to tell me he needed to cut a hole in my basement ceiling to find the problem. AFTER he did this, he decided we should take a closer look under my kitchen sink. Then and there he found a leaking water purifier to be the problem. Water was spraying out of it and the under sink area was soaking wet. He should have investigated better BEFORE cutting a hole in the ceiling. He was a very nice man and I was uncomfortable making a stink about it then, but I put on my 'to-do' list to contact the manager to let him know I felt it wasn't a very professional job. Adding insult to injury, I paid extra money for that ceiling exploration and now I have drywall repair expense. I am more angry now that I had the nice chat with Mr. Pugh - with leadership like that, I can only advise to look elsewhere when you need plumbing work.

David B.

12/16/2021

Recently, I fired FH Furr as my HVAC contractor because of their recent push to sell stuff to their customers.

Last year, FH Furr told me that I needed a UV light system installed in my HVAC to kill microbes and extend the life of my system. This year, they urged me to buy another UV light system ($1,200) for my other HVAC system, for the same reasons. It should also be noted that the light source in these UV light systems needs to be replaced periodically, at considerable expense.

I went online and found no public health expert recommending that homeowners buy UV light systems for their homes. I found no evidence that UV light systems have been shown to extend the life of home HVAC systems. I challenged FH Furr to substantiate the basis for their recommendation, and the evidence they provided was unconvincing.

An HVAC contractor isn't much different from a physician. Both have specialized expertise, and both roles involve an expectation of trustworthiness. Their recommendations should serve the interests of the patient or client--not the service provider. Based on my recent experience with FH Furr urging customers to buy very expensive UV light systems--without providing evidence that homeowners actually benefit from them in any substantive way, I came to believe that FH Furr is no longer a trustworthy HVAC service provider.

Susan G.

8/19/2019

We have ceased to use FH Furr. Am posting this so Everyone out there knows what to be aware of and how these guys operate. The list - We have been told we needed to replace a porcelain toilet because it is obsolete. We have been told that our water is too hard and destroys the flapper valve in our toilets (which is rather interesting as we have 4 bathrooms yet only one was affected) and have been told that we need to buy a water conditioner for over $8000 to fix the hard water issue. We have been told that our drain stoppers are limiting the water flow out of the sink which is why it is backing up - this in a bathroom with duel sink vanity and the other sink with the exact same hardware and it works fine. We have been told after a $400 repair to same flapper noted above that we needed to sign the authorization to complete the job when it was already done - WITHOUT an estimate. We have been told that we would get preferential treatment by becoming a preferred customer by paying a monthly fee and they would come out every Spring and Fall for a check up but yet I have to call EVERY season to get them to come and we finally got an appt for Summer AC in late July - reason? I quote from Adam - because of the severe weather we have had a lot of outages and we are dealing with those first. So even if you are a preferred customer we are doing you guys last. So sorry - we will try to fit you in when
we can. WHY AM I PAYING FOR THIS?!????!? Honestly?
This company is out to grab whatever cash they can. They take advantage of people not knowing. This company is a PREDATOR! Preys on consumers. Please do yourselves a solid and STAY AWAY!

Johnny X.

8/26/2022

I had a very favorable experience with F.H. Furr. We were in a bind and they were able to get one of their techs, JD, out to our house the same day. He was very experienced and solved our issue in less than half an hour. Plus he was very pleasant to work with and interact with. I will definitely call F.H. Furr back again in case I have an issue with my AC. Top marks!

Melanie A.

6/30/2015

FH Furr was able to diagnose and repair a problem with my hot water heater which their competitor was not able to repair in 3 rescheduled appointments.

The technician was very professional and truthful. I was at work, but communicated with him via phone and my child's babysitter who was in the home at the time.

I appreciate the excellent customer service and will do business with them again!

Bien V.

1/13/2016

I had F.H. Furr installed a new Steam Humidifier (Aprilaire) along with a new A/C and Furnace system in Mar 2015. In early Jan 2016, I saw the Service Light flashing on the humidifier and call them to check. A technician came this morning and after checking. told me that he needs to replace the canister because the old one doesn't work even we did not use that much this winter because of warm weather, and that the system was installed less than a year, still under the 1-year warrantee per their contract agreement. After installing, the system works fine and the technician ask me to pay $296.00 for part and labor. I declined, using the one year warrantee clause in the contract. The technician then uninstalled the new canister and put back the old defective canister.
I think it's very bad business for Furr to do so. I am going to go to the Small Claim Court

New S.

02/08/2023 12:00:00 SA

Um...I already let F.H. Furr know all of this (I was sent an automated how did we do? email, to which I responded), and then got an email from someone asking me the same. I told him the same thing. He said he'd pass it along, and never heard back. So it's not like they don't know.
The fact that no one reached out to me after knowing all that and I'm being asked to reach out to THEM now tells you...everything.
The point of putting this review up was to warn others.

Amro N.

6/18/2022

My problem with FH Furr is that the reps are too salesy and pushy.

I work partly in sales, so I understand what they're doing, and they're good at it. The repairment are very nice and knowledgeable. But every time an FH Furr guy comes over, I know I'm going to get a hard sell to replace my entire HVAC system.

The FH Furr repairmen aren't pure technicians, but instead are consultative salespeople trying to convince you to buy an entirely new HVAC system.

Their script goes like this:

- hey, i'm here to fix everything! let me take a look.
- oh no, there's a terrible problem! do you see [insert obscure details]? yeah that means you need to fix the whole system, immediately. i can replace something for you today, at a discount, and we need to get the whole thing replaced. can i get someone in here to quote you for a system? that's what i would do at my house

I'm going to get quotes from other HVAC companies simply because it's so suspicious that every time FH Furr comes in, the sky is falling and I need to replace my whole system. It's no knock on any individual HVAC repairman (salesman), but it's a reflection of FH Furr -- I asked for a repairman, they sent me a salesman. Now that I know the business model and the tricks, I can't trust FH Furr anymore.

It makes me regretful that I replaced my water boiler for $4k last year with FH Furr. I trusted the repairman (salesman) who said that the model I buy through FH Furr for 2x the price is way better than the one I get from Home Depot. In retrospect, it was a sales tactic pulled by someone who was already in my house when I needed help. I probably didn't need to replace my water boiler.

I probably won't use FH Furr again for this reason. I can't trust the recommendations.

Bob B.

7/17/2012

They have been to the house twice. Each time was very expensive. They charge over $400 to fix a leaking/running toilet. The total bill was over $900 for snaking one drain and fixing two toilets. About 4 hours of work. They will not provide a quote over the phone. Even for something as standard as fixing a toilet.

The other time they were called was to fix a PVC pipe that was leaking under the kitchen sink. I simple repair that took less than two hours and the bill was over $600.

They will take advantage if possible and not be up front how much the repair will cost. They are trained to perform the work first, then present the bill.

If, for some reason, you want to use them, make sure to have them provide a quote first, before starting work.

Kevin M.

8/13/2015

Great experience ... Jimmy should be running the company.
Polite. Professional. Thorough. Polished. Knows his stuff. I wish everyone who I dealt with for home repairs was one-third as good as Jimmy.

Hey ... Mr. F.H. Furr ... promote this guy!!!!! HIS face should be on the back of the truck!!!!

Just another FHF customer,

Kevin McLernon

Rob A.

08/01/2019 12:00:00 SA

This firm is one of the Nest installers listed on the Nest website. I figured that if Google (Nest) is recommending them they must be okay.

I put in a request for a quote to install a thermostat. I was told to call to setup an appointment. I did and was told it would be $120 to have a tech come out and inspect my HVAC system. I told them I just had it inspected and it doesn't need an inspection. Didn't matter. When I asked how much the install would cost I was told they couldn't tell me until a tech inspected my system and would write up a quote on-site. Huh? You can't give me a price for a simple hardware installation?

The ironic thing is that while I was waiting on hold their recorded marketing message (about how great they are) specifically mentioned that they ALWAYS give you a price up front for any work they do, to avoid surprises. That's a complete joke. So I'd have to wait for a tech to come out and give me a quote in person (after already sinking $120 into this) and if I didn't like the price I'd be screwed and out a lot of money.

I told them not to bother and I cancelled the appointment I had set up.

I cannot imagine any reputable HVAC firm not being bale to quote a price over the phone for such a simple job. I can understand having to pay for the tech's time to verify that the thermostat is compatible with my system, but I felt that the inspection charge was too high especially considering that the cost of the job was not something they could even give me a rough estimate for.

No thanks - I'll do business with someone else.

Michael A.

03/08/2021 12:00:00 SA

We've had two experiences with F.H. Furr about 6 months apart. Our first interaction was pretty good; they weren't able to provide a solution to our problem that didn't go over our budget, but they gave us the options that were available and were overall very helpful. F.H. Furr reached out afterwards to ask how things went and talk through the options, to ensure we had all the info to make a decision, and even though we didn't end up hiring them for the more expensive fix option, I was definitely in favor of reaching out the next time we had an issue.

Our second visit was much less helpful. We scheduled an appointment to identify and correct a leak that was damaging the ceiling of our downstairs neighbors. Upon arriving at the job the next morning, the plumber spent about a minute removing the outer fixtures to the shower being fixed, saw some unorthodox work behind it, and decided to decline service; in his exact words, the job was not worth his time. There was no discussion of next steps, no estimate of what it would take to fix, not even a recommendation for another plumber, except to quote find one that is inexperienced enough to take the job. In another direct quote, he said That's a really tough spot to be in; good luck with that, and then he left.
I didn't like it, but honestly I can respect that it may just be the way things are done in the plumbing trade. And their plumber was not rude; he was very matter-of-fact about things, but not in any way discourteous. But when he drove away, that was it; I received no follow-up from F.H Furr to ask how things went, no contact about our experience or whether we would like to try another plumber, nothing.

I think my biggest problem with the way things played out was that after the plumber left, I was literally back at square one, except that I had wasted an entire day for no reason and had an additional 24 hours of water damage. I ended up calling another plumbing company later that day, and they sent a plumber out the next morning. He spent five minutes working with our fixtures and gave us an estimate for what it would take to solve the problem, as well as a suggestion for a temporary fix to stop the leak while we decided if we wanted to schedule the larger project.

TL;DR: F.H. Furr clearly has some skilled plumbers and their customer service can be great, but apparently they may also simply decide they don't feel like helping you with your problem and leave you high and very not-dry. If you have an urgent problem or a large, complicated project, they may not be the service to call.

Jeannie L.

6/17/2021

Avery C performed my spring air condition servicing. He was punctual, cordial, protective of my home and equipment, knowledgeable, volunteering information, and very patient with my multitude of questions. It was a pleasure working with him!

James H.

3/25/2019

We have been a customer for multiple decades. Not any longer. We contracted with them to remodel a master bath, our third with them. Something has definitely changed. They are all about schedule to the point that they do not QC their own work. The tile work was very sloppy such that it took them multiple times to straighten out corner cuts, get rid of tile edges budging out, etc. Each time the tile person walked away thinking he was done. If we didn't say anything he would not have done more as he didn't care what it looked like or he wouldn't have installed it that way to start with. Literally we had to stop work to get their attention to the mess. Scheduler didn't get it as he wanted to keep installing stuff. Only when I called into the office asking for someone in senior management did he start realizing we were not happy. Sales guy left the impression he didn't care. He certainly had no urgency to fix anything or stop by to see if it was done correctly. If the tile on top is sloppy I have no confidence that the layers below the tile are installed properly. To top off his sloppy work the tile guy cut the tile in a closed garage but he left the door to the living area open so tile dust is on everything in the garage and in living areas. Tile dust can't be just dusted off it has to be washed off. The drywall person had to come back multiple times for areas he missed. When I called him he knew he missed them but never asked us to confirm he was supposed to do them. Again just walked away. Even the electrician started putting an outlet box in the wrong place and in the end it had to be moved yet again. The impression I have is they only care about schedule, not doing a good job. No one came by to do QC on what was being installed.

Basically be prepared to inspect every aspect of the install and doing what you have to do to get their attention to fix it. If you don't say something it won't get corrected for they don't care. Their fixed price approach to HVAC/plumbing has always been high but they seem to do a decent job. Not anymore based on this experience. We will never use them again.

William D.

4/16/2020

On Tuesday we found out that our 3rd floor toilet was dumping into our basement. We called FH Furr and they responded by sending out 'a master plumber'. He came with his 'apprentice'. At first we were very optimistic, seeing how these guys are the 'professionals'. After hearing the master plumber tell the apprentice; Dont worry, we will be out of here in 15 minutes; my initial doubts became confirmed. After snaking the drain in the floor, the master plumber told us that his snake head broke off in the drain and he could no longer snake. After numerous comments on the smell and nastiness of the situation, he came upstairs to inform us there was nothing else he could do. Now, the original charge was going to be $569. Okay... so what now you ask? He told us that his consultant would be over to look at the issue and let us know what needed to be done. We agreed. We had no choice. In the meantime, I went to Home Depot and purchased a snake. By the time I got back, the consultant called and said that due to the Coronavirus, he didnt see any need to come inspect the lines with a camera or anything. He told us that the next step was to try to 'jet' the line for $1800. Again, we are still talking about the floor drain. I asked him why noone tried to snake the cleanout, as this is exactly what the cleanout is installed for. He told me that was a good idea. We asked, if this is such a good idea, why didnt your master plumber do that? The master plumber had told us it was impossible and that we would probably have to jackhammer my basement. So, long story short; I want to thank FH Furr for saving us a ton of money... and for proving themselves to us. I also want to thank them for lying straight to our faces: it took me 10 minutes with a snake and our drain was good to go!!! Thank you so much for saving us the frustration of having another plumber come out to our house and track poopy water all over our hardwood floors with their booties. PPE is great, but you probably should take off the booties when transitioning from poopy water on a carpet to hardwood floors. The attitude of the Master Plumber was condescending to say the least, and talked to us as though we didnt know anything. We are both ourselves contractors, he should have noticed this seeing how my entire basement is full of my tools. This will be a company we will forever stay away from! Thank you Matthew (the Master Plumber), and Kirk (the Consultant), (and the apprentice) for saving us a ton of money on our Geico Insurance!!

J L.

2/16/2017

I've been on FH Furr's service plan for the past decade and I've been very happy with the services I've received. I highly recommend Lloyd for electrical and Josh for plumbing. Both are professional, courteous, friendly, and extremely punctual and efficient. They gave me and my husband suggestions for additional upgrades and were not pushy at all if we did not want to pursue their suggestions. Being service plan members provides us with a discount on parts and labor, so it's a win-win!

Troop 1.

9/25/2020

...and one star is WAY TOO high of a rating!!! Called them for an emergency drain clog at night. Paid over $900 to fix the problem. Technician that came out was CLUELESS and he caused a major flood in our home ($12K to repair) that left us with no working bathroom and water pouring through our dining room ceiling. Furr did not return for more than 12 hours to finally correct the problem. Upon entering our home, with water still pouring through the ceiling, we were asked if we wanted our heat pump serviced since they were already there. We were also told the master valve was faulty and it would be another several hundred to fix. Thankfully I didn't fall for the scam. We called another, more reputable plumber, and were told there was nothing wrong with the valve. Since this ordeal I have talked to others with harrowing experiences. NEVER.EVER.USE.FURR!!!!

Martin C.

06/02/2020 12:00:00 SA

Made an appointment for an estimate with these guys for 10 days in the future. Scheduled my whole week around their arrival window. Then the night before they call and say they cannot make the appointment. No explanation. No apology. Terrible customer service! Stay away.

Edward G.

1/19/2022

Rescheduled twice and then cancelled at the last moment for an estimate. Wasted an entire day waiting for their rep. Avoid and go with a different more reliable company, there are many others in the area!

Anonymous G.

08/07/2023 12:00:00 SA

How do I access the filter? It has been a month, and would not willing to make schedule for correction. Would not return call either.

The duct configuration is not only blocking passage within limited utility room space, but also making the filter door inaccessible. Currently, there is also a gap (due to improper installation and duct size fitting) between return plenum and air handler where the air a leaking through. Incorrect wiring during installation made the fan blower running 24x7 for a week with ignoring customer's repeated concerns.

I can't find any way to let them making earnest efforts to come back and finish the incorrect installation.

Dan And Esther L.

06/11/2021 12:00:00 SA

Update- After my complaint about the unreasonable charge for 3 hours labor, the company did credit me $104.50. I appreciate that Furr considered my issue.

Sasha M.

5/15/2015

This is a 2 parter: the people I spoke to who were not technicians and the technician himself.

My AC finally decided to kick the bucket (it is a whopping 25 years old), and my washer has been on the fritz. I live in a condo that I rent from a family member who does not live in the area, and he told me to call and find someone to inspect them.

I went searching for places that serviced both and wasn't having much luck, so I went to FH Furr's web site and up popped a cute little chat window. I spoke to the gentleman (I've discovered they work FOR FH Furr and not at their office). He said he wasn't sure if they repaired washers, but would have someone check and call me back, and was there anything else? I mentioned that my AC was shot and I would like to have it checked the next day if at all possible. (It was about 90 degrees in my house at night and I have pets, so this was really important to me). I had contacted him an hour and a half before the offices closed. He said he would pass my case on to the office and I would hear from someone.

I hoped that that meant within the next 10 minutes, perhaps half an hour? At least before they closed, if I were to be seen the next day at all. By half an hour to closing I had heard nothing back, so I called them directly. I chalked it up to a miscommunication with the chat people, perhaps. The gentleman on the phone asked if I needed someone out that night as an emergency, or if they could call me in the morning. The morning was fine, I said.

They called me early in the morning, which was much appreciated, and they said that while they were booked for the day, they could have someone come and look at the AC (they don't do washers) that day when they could. Which I was completely fine with, since I knew that I was a squeeze-in.

Justin was my technician and he was very polite and honest. Yes, the AC was completely shot, and he explained the various problems and how it would cost MORE to fix it than just replace it. He said he could have a specialist come and do an estimate on a new washer. However, because I don't own the property, and they wanted to speak directly to the owner (who was on a CRUISE FOR A WEEK BUT THAT'S ANOTHER STORY), they would speak to him when he came back first.

Shortly after Justin left, a woman at the main office called me and got my owner's address and phone number, and said that they would call him that Monday to set up an estimate time.

So I waited a week with no AC.

Monday evening that next week my condo owner hadn't heard from them. The next day I started getting phone calls and messages that FH Furr was calling to schedule a time to come look at my unit. From the chat problems to this, there didn't seem to be good communication going on and that wasn't cool with me.

I answered the phone yesterday. I told them they were supposed to call my brother on Monday. The woman said that my number was the only one that they had. Hrm. I told her again that I had given them my brother's address and phone number shortly after the technician left over a week ago.

Then the woman told me that they had spoken to him and he had told them to call me to set up a time to come look at the unit. So it went from them never having his information to them having spoken with him already.

I went ahead and set up a time for them to come. Their first available was Saturday but completely open-ended, all day. Their first SCHEDULED day wasn't until the next Wednesday. I scheduled and ended the call.

5 minutes later she called me back and told me that they DID have my brother's number before but that it was lost. I gave it to her again.

I asked my brother if he had heard from them at all before these calls, and he hadn't. I went online to ask the chat people to cancel my appointment. I got a call back within 10 minutes.

So my takeaway is this: The technician was very nice and polite. Because my system is dead, I can't give any opinions on prices. I paid the $150 visit fee. I didn't get an estimate that day, so I can't give an opinion on that.

The communication that goes on behind the scenes seems very disorganized. I didn't hear back from the company the night I spoke with the chat person. Then they never called the owner of the condo. Then when I told them that they were supposed to call him because he owned it, they said they only had my number, then lied and told me they had already spoken to him. And then backtreaded AGAIN by calling and getting his number again because they HAD had it in the office but they didn't know where it was.

A polite tech can only go so far. I would give Justin a 5 for what he did (albeit a very short visit), but maybe a 1 for the people behind the scenes. The woman who called to get my brother's info right after my visit seemed very awesome and put together, but if you can't keep track of an account and then change your story 2-3 times, I lose major faith.

Val I.

03/07/2022 12:00:00 SA

I called F. H. Furr and I specifically mentioned that we had old wiring and wanted to know if it was safe. An electrical inspection was was scheduled and the electrician showed up. He said what I had requested was not part of the inspection. He tested all our outlets (as if we couldn't do that ourselves) and proceeded to charge me $85. He pressured me to sign up for their subscription service, and called me the following day to insist. He was very pushy, and more of a salesman than an electrician. I would advise you to stay away from this company.

Joe G.

4/25/2023

Update to my original complaint. while FH Furr insisted they had completed the job, the homeowner called me last week to advise they have a strong sulfur smell in their basement room. Turns out the Furr guys broke off a pvc drain pipe and we've been running kitchen water into the crawl space for all this time. I called remediation and repair folks immediately, and also offered Furr that they were welcome to send one of their people so they could physically see what had happened. Half a dozen phone calls from their dispatch folks, starting mid morning, and they offered to send someone in the evening. By that time I had it repaired, dried, treated, and back in place.

For those wondering, the group that fixed the problem were HVAC Unlimited, in Alexandria.

Camera P.

6/29/2021

Don't bother with using. We setup an appointment and cancel with know call back. We contacted them and were told they got busy and could reschedule. We agreed on next day early morning. Several hours later received a text that time was moved to late afternoon. Called them again at 9 in the evening and confirmed again. Complained again and was told they could move to what was promised. It appears they are telling you anything to get business. Not sure i can trust tech to do the right work.

Slim J.

09/09/2020 12:00:00 SA

5-stars because without exception everyone is so polite, accommodating, and professional.

We've used both plumbing and HVAC services.

A negative is that I think the prices are a little high, however that does not reflect on the people I've encountered at FH Furr. They also like to come out to the property to provide a quote. . . I'm personally okay with that because I understand the salesmanship aspect, but I can also understand why some customers are put off.

On 9/9/2020 Adam replaced my water heater and did a great job of explaining the options, including not replacing it. His attention to detail, calling his electrician with a question, and his product knowledge was fantastic.

Joyce W.

9/17/2014

My home has had a LOT of issues with the furnace. I did NOT purchase it from FH Furr. However, FH Furr has been working with me to correct the situation. I called FH Furr for my winter maintenance - Miguel arrives! Although Miguel seemed not to know the history of my furnace, he learned quickly from me and notes in FH Furr data base. He immediately set to perform the maintenance. He was totally professional, respectful of me and my property. He told me what he was going to do - did it and asked if I had any questions! He answered in term that I could understand! In talking to him, I realized he had knowledge above his years! He also showed me the benefits of allowing him to perform certain functions. I mentioned a problem I had (not with the furnace, but with a vent. He IMMMEDIATELY grabbed the ladder to assist me.. I immediately called FH Furr to request duct/dryer cleaning! I have NEVER met an employee of FH Furr that was disrespectful. Miguel completed his tasked in a timely fashion and thanks ME for calling FH Furr!

Unless something TERRIBLE happen - I will continue to call FH Furr for ALL of my air conditioning and heating needs!

TY Miguel!

Adam H.

7/14/2023

Had an issue with HVAC and they were the first to be able to come out. Great sales techniques but after a second opinion they were almost twice as expensive. They also talked me into there service plan which would have covered the technicians visit for the estimate (fine print...only if we had purchased the equipment from them). So after all of that, they did no work except looking at the equipment, we were charged for the plan and the technician visit. Only company I have talked to this week that doesn't offer to give us a free estimate.

Despina T.

10/31/2017

I highly recommend Jimmy Bevans with FH Furr. He provided excellent service with unclogging our sink. He was prompt and very thorough with his diagnosis of the issue. Jimmy immediately took care of the clog and informed us about what's safe and not safe to run through the disposal. Thanks again!

Allen H.

6/22/2022

David Zabelsky, FH Furr Client Relations Manager, responded to my previous post and said it was cosmetic that they had to address. This is not cosmetic. This is a poorly run company with internal communication issues and no quality control. Even the inspector that came by stated it was poorly installed. My AC isn't even 3 months old and it's not working. Once again, the installation team didn't fellow the original design by Scott and now furr is sending their Quality Control person to fix it. I have yet to have the owner, a senior manager or owner call me. I spent almost $22k and this is the service and response you can expect. It's not cosmetic. It's poor work David.

Winston F.

2/15/2019

UPDATE: The expression of concern from Tiffany is a fake. I provided my contact info to her and never heard a thing back.

Rick G.

6/26/2013

Don't have much regular calling for HVAC repairs and replacing compressors and furnaces, but when I do, I dread it - 'like a box of chocolates, you never know what you're gonna get!' Our 35 year-old plus gas/electric HVAC system at home came to its anticipated yet long overdue death recently. As the 'educated consumers' we are, my wife and I did our homework, researched meticulously, selected a group of contractors, and weeded our list down to four 'reputable' (who, for the exception of the selectee, shall remain nameless) contractors to come out and give us estimates. If you're reading this, you know which one our selection was. Because of the size, importance and expense associated with the replacement of both a furnace and a/c unit, I felt obligated to share with you the outcome. We selected F.H. Furr because we felt comfortable they have the backing of an industry retail giant - Costco (along with some advantageous credits and rebates), as well as their track record, professionalism, expressed knowledge, size and down-to-earth and realistic treatment of the customer! Everything they 'promised' has been accomplished with no hiccups - so far! I waited to write this review for at least a month after their installation of our units to ensure any follow-up or issues that normally happen with this sort of project had a little time to materialize, as well as they're completion of cleaning our existing duct system. So far, so good! My wife and I are pleased to say 'mission accomplished'! By the way, although they were not the lowest, nor the highest bidder, we came off with an equipment brand (American made Lennox), warranty and service commitment that I was not expecting from any of the contractors. One caveat I must add is that contractors have both good and bad reviews, and one must weigh the scale, circumstances and the person(s) with whom you deal with at the respective company. Although every contractor has its good days, and bad - the 'human factor' being the biggest culprit, and giving all contractors a certain bit of lee way, as well as empathy and take all aspects of the process with a grain of salt... for the money involved, we will never take any chances - as one does not know what will happen in the next week, in six months, a year from now, or five years down the road. For now, we're satisfied customers. FH Furr and Costco appear to be a good match - we'll keep you posted!

Omid F.

06/02/2022 12:00:00 SA

Terrible service. Paid for an annual service plan and here's what I got: 1) they can't respond to an emergency for 7 days...my family will melt by then. 2) they cancelled their annual AC check after we waited three months for the appt and then pushed it out another three months!! What am I paying for?!?!

kii k.

10/19/2018

CAUTION!!! Stay away!!!!! Total RIP OFF! The plumber charged around $600 to change ONE kitchen faucet!!! I have never heard of such pricing! They totally took advantage of the situation! Do NOT use them if you don't want a bad service and be ripped off!!!!!! Otherwise you'll regret big time.

rebecca t.

09/12/2014 12:00:00 SA

I hired FH Furr to put in an attic fan, spray paint a heat barrier and insulate my attic. I was so unhappy... they were very unprofessional. They broke my opening to the attic, let insulation blowing out the attic into my hall way. They left without telling me of their incomplete work and had to fight with the manager Ira in Manassas VA to get someone out here to fix it. I had to cut out a make shift attic opening cover with cardboard. They did eventually correct the comedy of errors but I will not have them back in my home.
EVER!! Too bad because they are so close but their workmanship is not worth the money or the stress.

Gordon L.

02/08/2011 12:00:00 SA

I called for service and was pleased to find that there would be no charge until a diagnosis was made. I already knew it was a stopped up toilet from the misadventures of a 91 year old mother. He gave me 2 prices, one implying that I was a valued custome. (I thought this as I had to give a code from the yellow pages and because I was new) He gives me two options, snake it out which could scratch the porcelain ($189) or pull the commode ($507) I opt, foolishly for the $507 as I want no hassels with mother. 15 to 20 min. latter we are up and running with the suggestion that we replace the 5 yr old commode with one for over $1000 and some other rediculous project. He takes the cc info and leaves. I see I have now paid the higher amount and call to query. No return call. Call again and I get a surly service manager who tells me that my demeanor is unpleasant as he says I am not part of their preferred people. I reminded him that this was never told to me at initial contact nor at time of service. He did offer to retro instate me if I would pay $13 a quarter to be diagnosed for a heating and a/c and plumbing look see and then pay for repairs if they were needed. At the initial prices and the attitude I would say that I am better off not paying them a cent more and steering clear of them all together.

Eric S.

4/16/2013

My wife and I had FH Furr install a new furnace, AC, and hot water tank recently. Everyone from their sales staff to their technicians was very knowledgeable and professional. We have had great luck with your new system and would highly recommend them.

Ashley H.

7/21/2014

I scheduled an appt for a regular AC check up as advertised on the radio. I made the appt a week in advance so I could adjust my work schedule since there were no Saturday appointments available for a long time. I took the morning off. They said that I would be the first call appointment, meaning the technician would call me 1st thing in the morning and come out. By 10a I hadn't heard from anyone so I called and the dispatch lady said they had called me the night before to confirm my appointment and since I didn't call them back they gave that slot to someone else. 1) nobody called me the night before. I have an iPhone with voicemail and would know if I missed a call(yes I verified they had my correct #); 2) just because they didn't hear back from me, why would they move my appt to a window between 2p-6p when I specifically told the scheduler that I needed a morning appt?

I posed these questions to the dispatcher and she had no response except for yes we did call you. She never apologized for any inconvenience, or for the confusion, or anything. She claimed they had no technicians in Loudoun County until 2pm, which I find to be completely ridiculous given the size of FH Furr. They had no appts available the following day and only a window of 9a-6p the day after that. I mean, really? That's worse than the cable company.

I asked to speak to a manager, and she said she was in a meeting. Her name is Freda Wall. The last name is probably false because I pretty much had to force the dispatcher to give it to me. I was told she would call me back. Needless to say, I never heard from anyone (1 week later now).

So forget FH Furr. I don't know who to use, but it won't be them.

Shirish B.

7/24/2019

I am a happy customer turned into an unhappy one.
We had a fire in house and the insurance company approved to change the electric panel. We contracted FH Furr because we have a contract with them [and have bought AC, humidifier from them]. They billed around $9000 for this. Insurance company paid but told that this was almost twice of what others would have charged.
When the county inspector came, he failed the panel as screws were missing, insert where missing and labeling was not done correctly.
FH Furr electrician came in and did labeling but had no screws or inserts. He asked me to get them from Home Depot and put them on. They costed $15. However, FH Furr guy refused to put them on a job where they charged almost the double.
Moreover, he charged me $95 visit fee when it is their responsibility to get the panels approved from the county.
......And their sales people are trying to sell me a new AC + Furnace.

Tu L.

07/01/2011 12:00:00 SA

No stars.

I am a business owner with 3 operating branches and 50+ employees (TopKick Martial Arts). I have a fairly good idea of how business should be conducted and FH Fur is by far the worst I have ever came across. I barely have time to sleep let alone sign up for yelp so I can communicate this review to you. This shows you how passionate I am about the lack of quality, service, and common courtesy this company has.

My first experience with them came when one of our toilet was clogged and our Operations Manager called FH Fur to help unclog it. What was suppose to be a free estimate for a simple clog (kids stuffing pens down the toilet) came out to be a $900 bill. With that money I could have replaced the whole toilet. When I called their head quarters, the manager said I apologize for the over charge and told me it will only be $750??! For a snake job that took one hour? Are you kidding me?

My instincts are always to give people a second try so when the water heater broke in my house and my assistant scheduled FH Fur to take care of it, I said let's give them another chance.

I had to call them myself to schedule the appointment because they would not speak to my assistant, required that I had to be there at the house, and demanded that I give a credit card info for an intent to charge form. The lady I spoke with Bethany was rude and pretty much hung up on me.

Don't waste your time and money with this company.

Pet D.

12/17/2015

I purchased 13000$ HVAC system from this company . Install day comes ... I was told the team will be at my house 9-10.00, team arrives 10.25am. I was told they will be done by 5 pm they left after 9.00 pm . 10pm my Brand NEW system NOT working !!! I called emergency number because mistake happens , right ? NO emergency service available . I called the guy installing the system- Rashid ( great guy for answering his phone at 11+ pm) he told me his supervisor wasn't available until 7am ,after trying to troubleshoot the system.
Paid 13k+ $ to company which left my two kids ( one of which 1 month old ) COLD with no HEAT the first night of brand new LENOX furnace !

kirk a.

10/21/2011

My parents have a maintenance contract with these folks for their heating and air conditioning.

Recently, they started experiencing a water leak in their gas boiler based heating system. The Furr technician told them they needed a water circulator and that the cost of the part+installation would run $1,800. However, the same technician commented that the system was old (it's actually about 10 years old) and that they should consider a new system.

Furr then sent some other guy out to provide an estimate for a new system. My parents were given a price of around $8,000 and then offered about a %15 discount, but the discount was only valid for 14 days!

(I thought the discount sort of came automatically with the maintenance contract (without an expiration), but apparently not)

My parents were so annoyed by the high pressure tactics (e.g. the time-bombed discount they offered) that they called another company and were told a) that it was very doubtful that they needed a new system and b) that the circulator pump, installed, would run about $800.

My parents are planning on kicking F.H. Furr to the curb.

Doug R.

3/20/2017

I received a verbal (not written) quote of $10,900 to replace a heat pump system in a condo that is just over 1000 square feet. I learned about the company through a Costco home referral. I was not provided with a written estimate, as the sales technician said he would have to do a load calculation for that which takes hours. The consultant used a device to purportedly measure the square footage in my home and tried to tell me that it is over 400 square feet larger than it really is and needs a .5 to 1 ton larger HVAC unit than 1000 square feet requires. Two other reputable companies were able to offer me a written quote--and without this time-consuming load calculation, and the estimates which they put into writing were over 50% less. The FH Furr consultant was pushy about making a follow-up appointment, and when I proceeded to cancel the appointment, I was offered the option to speak with another department that might be able to work with me on cost. The whole experience felt like a bad episode of sales games.

Adria G.

1/28/2020

The worst company I've ever dealt with for home repairs. I'm sorry Home Depot uses them. I'm going to call Home Depot today to say they shouldn't recommend them. I took days off waiting for technicians that never arrived in the service window I was given. An 8 am window and arrived at 7 pm??? I never got an estimate in writing but was advised to just get a new unit. The new unit was thousands more than repair which I didn't expect. Took off another day to get a proper estimate on repairs and just received a phone call from the technician saying he had already given me a verbal estimate and basically wasn't coming out. All these days off wasted and I still don't have heat or anything in writing saying how much it would cost. What a loser of a company. Shouldn't still be in business.

Michael D.

8/13/2021

This company was prompt in coming out diagnosing the problem and taking our money. We have been without a shower for 4 weeks. They ordered a part said it would be a week to 10 days. I have called multiple times trying to get someone to tell me the status. What I get every time I call is they will take a message and have someone call me back. No one not a single person has called. I called yesterday and asked to speak to a supervisor. they again told me that they will reach out to a supervisor and they will call me back before the end of the day. No Callback. I called again today explained that I just want my money back. They transferred me to the dispatcher who said, unfortunately, I cannot give you any update because i do not know the status. I asked her to please just refund my money so I can go with another company. you guessed it she needs to have someone call me back. I am calling my credit card company to reverse the charges. Do not even attempt to hire this company. The worst customer service I have ever seen. Terrible.

I wanted to note the owner posted a reply to my review asking me to email them so they could address my concerns. I did and of course, got no response. This company is terrible. They still have my money. I suggest if you hire them you do not give any money prior to work being done.

Chrissy V.

10/19/2021

FH Furr. Absolutely the worst. Overpriced, bait and switch tactics. Technician came over for water heater replacement and refused to do the work because it was too much work, even with their inflated quote. Started blaming others in the company. Then hung around for two hours doing nothing, waiting to be dismissed. When I told him time was up, he ran away like a thief. Do yourself a favor and don't waste your time with this company.

M N.

1/15/2012

FH Furr's customer service STINKS!! Early in the week, on a cold winter night, I smelled gas in the furnace room. I called the gas company who confirmed I had a gas leak associated with my furnace and by law they had to turn off the gas to my house. YIKES! No heat or hot water! Since the local FH Furr installed my furnace, naturally I called them. They sent someone out and I was told the leak was repaired. NOT. A few days later I still smelled gas. Once again, the gas company arrived announced gas was still leaking and they cut off the supply of gas to my home. Again, I called FH Furr. Now, it is the end of the week...I was told nothing could be done for three days! WHAT??? I explained the situation; the person on the phone could care less. I asked to speak with a supervisor, nope, none were available. WHAT??? I'm supposed to live without hot water or heat for three days because FH Furr didn't do their job correctly the first time??? I said what about all the stickers the first guy left on every available space there was on my furnace and my hot water heater (which they did NOT install and had no right to sticker) that boasted 24/7 seven days a week service? Didn't make any difference. Fuming, I called the 800 number to explain the situation. They sent someone out. He couldn't find the leak with the magic blue bubbles they use to detect leaks. The blue bubbles he allowed to drip all over my carpet!!! While he excused himself for a smoke break and to discuss the situation with a coworker, I saw the bubbles and showed him where the leak was coming from. He repaired the leak, but do you think I will recommend them to anyone?? Not a chance.

Justin H.

3/19/2014

This is from some time ago but I just signed up for yelp so here it is. My installation date was on 2/20/09. To make a long story short they installed the new heating and air conditioning system. After installation they left for the day and the system was not operational. It remained that way for a couple of days. Eventually they were able to make the system operational. During the time the system was not operational I called them and was forwarded to the service department. I explained the situation to the Service Manager, I believe the gentlemen's name was Mike, and told him from the earlier conversation what was needed to solve the problem. During our conversation I told him how I was upset that the new system costing me money. Also, the fact that the machine was sitting in pieces with the cover off exposed in the weather for two full days. At this time the Manager felt it necessary to belittle me and offer to send me twenty dollars to cover the additional heating costs. He also reminded me that the system was designed to be outside (and apparently unassembled as well with weather proof covers off). When I asked the gentleman why he would say such a thing, he only stated that he was not responsible for the installation technicians, only for the service technicians. This was the only aspect of the entire business transaction that I was not pleased with. If this conversation would have taken place prior to the installation I would certainly have taken my business elsewhere. Since that time I have never used FH Furr and would never use them in the future.

Michael Scott P.

03/11/2022 12:00:00 SA

Before agreeing to an agreement on price ask for a basic of estimate and it would be prudent to obtain a second and third quote for a price comparison. Very good customer service and knowledgeable technicians.

Honor R.

11/17/2015

The office was to call me the day before to let me know what the time window would be for my scheduled maintenance call. They did not call until the morning of the appointment which I find unacceptable. It is difficult to schedule time from work and a time to be at home when not notified until the morning of the appointment.
The time window given was from 1000-1400 but I had a family emergency to take care of that afternoon and informed the office that I needed a technician there prior to 1230 or would need to reschedule. Just after 0900, Justin called to say he would be here in 30-45 minutes. He arrived within 30 min and started right to work. He has been to my home in the past and he is very professional, friendly and thorough. He inspected my system and advised me that I need a couple of parts and a duct cleaning for my 13 year old system. We discussed the cost, the time needed to make the repairs and scheduled the next appointment. Justin is always a pleasure to work with! He takes the time to explain everything in detail and provides options regarding repair priorities and cost considerations. He is one of the best in my experience! Thank you, Justin!

CJ J.

06/10/2019 12:00:00 SA

Exhorbatant pricing! They charged $595 for an hour's worth of work on a clogged kitchen sink plumbing issue. That's double the hourly rate of our local attorney and the high average stated by HomeAdvisor.com. This is the second time FH Furr has stuck it to me and it will be the last. Clearly they don't understand the concept of customer retention. They can forget about me when it come time to buy our next heating/AC or hot water heater.

Louis M.

10/10/2022 12:00:00 SA

Thanks for fixing our faucet, but no thanks for any future services due to unwelcome sales tactics, including pressuring my wife to sign off on stuff we DO NOT NEED while I was at work. I am already letting everybody I know not to use this business. For those who might say this is how it's done, no it's not. The only reason we went with this company is because our usual company couldn't make it out and we needed someone asap. Never have we as a family experienced this type of pressure from a plumbing company, maybe used cars. Just fix my problem and be on your way.

Althea W.

04/01/2021 12:00:00 SA

Buyer Beware!!
I purchased a top of the line Lennox furnace and Heat Pump from FH Furr about 5 years ago. During my recent yearly maintenance inspection I was told I have mold building up on the inside of the furnace. The Tech tells me that I will need to spend $1300.00 to have a UV light installed to correct the problem. He also said that this is a known problem and had pictures of other clients with the same problem. The question I asked this company is if you know the problem exist why aren't you installing the UV light when you install the furnace instead of waiting until you can charge the client $1300 to fix it. I thought this was a reputable company but I see that is not true. So, my warning to future customers is to BE AWARE if you buy a furnace they will be back for more money!!

Mary B.

08/10/2013 12:00:00 SA

(no stars) I feel their unwillingness to give ballpark estimates over the phone reveals a lot about the way they do business. One of their plumbers came out to fix a leaky toilet that my son had first tried to fix. He charged us over $150 for 10 minutes of work to turn over a part my son had placed upside down. Of course, I could have paid the estimate fee and called another plumber but...hey! Maybe that's their racket! Wonder why they don't charge $70 a service call, estimate a $2,500 fix, take the $70 and go to the next home!

G. R.

4/29/2019

I use to use Furr years ago and I stopped. I didn't remember why but I suspected it was based on the prices they charged. But, after a couple of years, I thought I would give them another try when I had water at the bottom of my water heater. The guy came out and was very nice. He inspected the water heater and said it showed drip marks down the side. I didn't look but took his word that was the problem. I have 2 75 gallon gas water heaters. The one that was suspect was replaced in 2013 and the other is original about 20 years old. Still works fine. He told me I should replace both. I asked how much and he quoted $7,000. The one replaced in 2013 is a Kenmore. The other is an AO Smith. He told me Kenmore was the problem. He said they are junk. However, I know that the Kenmore's are built by the same people that build AO Smith heaters. I made sure of that when I bought it from Sears. It just has the Kenmore name on it. $3,500 each for water heaters is completely outrageous and I told him so. While he was here, I asked for an estimate for two clogged bathtub drains. He wanted $750 to clean both. Again, CRAZY!!! So, I sent him on his way without doing anything. Afterwards, I inspected the area of the tank he said showed signs of a leak. It was dust nothing more. That was a load of TWODDLE. I also got my drains cleaned for about $500 less than he quoted and my water heaters are working fine. Don't use FURR. You can do better.

James G.

7/22/2015

Overpriced, service is about the same as other reputable companies, and they don't like it when the customer knows enough to not be BS'ed. Take it from a former plumber: you can get equal quality at a much more reasonable price. Will never go back.

Last straw was when a pump they installed failed within days after the warranty was over, and the tech told me it was the wrong pump anyway, and the sewage pit was really too small. I spent over $30,000 with them to overhaul my sewage system to what FH Furr recommended. So....YOU installed the wrong pump, in the wrong pit, which you also installed, which failed under the conditions it was in, and you expect me to pay full replacement price?? $200 pump price markup (Pump was $841 from Grainger, FH Furr wanted $1100), and then $1400 in labor for a 3 hour job.

Don't buy the fancy marketing!
Spend your money elsewhere.

Jeff B.

6/27/2012

I had a contract with them for 2 years. They performed a Garbage Disposer replacement and a Hot Water Heater replacement with quality work, however the cost was a bit over priced in my opinion. However, I lost my A/C during a very hot day! Their customer service told me it would be 9 days before they could get to me. Plus they wouldn't give me an appointment window. I and my wife work far away so this was unacceptable. Having a contract, I would assume they would be better manned to handle the surge in service calls during hot periods. Obviously they just pocketed the money I paid monthly. I dumped them!

It is obvious to me they don't want their service level performance listed since they have blocked 46 previous reviews. If they block this posting, I believe it is a violation my Constitutional Rights of Freedom Of Speech!

Amanda H.

6/17/2019

Had to get an inspection of my HVAC system for my condo. Everything was working just fine until the tech from FH Furr came out. He claimed there were a number of issues on my unit and wouldn't pass me for inspection unless he put $375 worth of refrigerant in the unit. He claims to have put three pounds of refrigerant in (in a unit that only holds three pounds). Then he tried to sell me things I didn't need for 30 minutes as I was trying to get him out of my house. The next day, my AC stopped working entirely. I called FH Furr again and told them to fix it. Service tech came out and claimed I needed to clean my coils (and wanted $460 for it), even though that's an issue the initial tech didn't even bring up or put in his report. This company is horrible to do business with, all they do is sell and pitch you things you don't need, and take advantage of young women who don't know any better. Shameful business practices I would not recommend.

Kelly K.

11/19/2020

The heating and AC technician came over today. I am a member and the appointment was for the yearly heating check up. While I appreciated his professionalism, I did not appreciate him trying to sell me 1,000 duct cleaning for 1/2 my home and then saying the sale is 50% off so it would be 500. The he send me a quote of 2,500 for a uvb system to clean bacteria. I asked for none of this. My advice; run from this company. :(

Michael C.

04/04/2017 12:00:00 SA

My old hot water heater broke over the weekend. I had a service contract with F.H. Furr for my HVAC and thought my customer discount might provide some savings. They gave me a quote for a replacement hot water heater with 6 year warranty and it seemed like an okay deal even though a quick Google search said the average cost was much lower. I needed to get it done, so I had them do the work. As soon as they started, I received a quote from another plumber for $400 less with a unit that had a 10 year warranty. They finished the job and left, but a couple hours later my wife frantically calls me to let me know that there is water spraying all over the utility room from the hot water heater. My son wrapped some towels around the spray, but I didn't get the water and gas shut off until I got home. I called F.H. Furr again and spent the next couple hours cleaning up the water mess and waiting for a new plumber to fix the problem. The company says that's just the way it is, these things sometimes happen. The company got paid a premium price, did a shoddy job, made a mess of my house, and wasted my time. I will not be renewing my service contract with them. It doesn't seem to save me any money and they just use it to try and drum up new business from their customers.

Susan S.

5/13/2023

FH Furr installed a new Lennox HVAC system in my home in January 2023. The first year annual maintenance plan was included with the overall installation price. On 12 May 2023, a technician came to my home for the spring inspection. The scheduling and timing of the appointment was convenient, and the technician arrived as scheduled, and on time. Nothing about this part of the experience was bad.

I wish to make the following observations about the technician. First, the only tool he brought with him into my home was an iPad. I don't know how a technician can diagnose or fix any HVAC system issues with just an iPad, so without a tool bag or any tools, that suggests to me the technician had no intent of cleaning the coils of my HVAC system as should be done, or doing any other maintenance. I am alarmed by this because I just had to replace the original HVAC system installed when my home was built new in 2012, and I also think the reason for HVAC system failure was the prior HVAC contractor I used not performing proper HVAC inspections, and not properly cleaning my system. So, if I am already going down this same path now with FH Furr, I predict in 10 years my Lennox system will fail, and I will again be installing another brand new HVAC system.

The FH Furr technician opened my air handler in the basement of my home, and noted there was factory dust on the coils. Yet, because he had no tools with him other than an iPAD, he did not clean anything on the air handler. Again, BIG RED FLAG!!!! I paid too much money for this Lennox system to have it fail because of lazy and unambitious technicians, and I deserve way better from FH Furr.

Also while at my home, the technician tried to upsell me on a UV Light enhancement to my HVAC system. Big turn off, I hate upselling! And, prior to the technician leaving my home, he asked me if I attended church. Now, what in the world does this have to do with scheduled HVAC maintenance?? I answered his question, and he told me what local church he attends, and that his church would welcome me. For the record, I do not practice the same religion as the technician, and frankly my religion is not the reason for his visit, nor in any way related to the performance of my HVAC system. Please tell your technicians to quit forcing their religion on customers, or prying in the personal business of your customers!!

In summary the FH Furr technician performed NO SERVICE at my home on 12 May 2023. He did not clean anything on the air handler, and quite frankly wasted my time and my money. I do plan to share my observations with Costco, which is where I contracted with FH Furr. I don't imagine that FH Furr wants to lose the contract with Costco, but your service delivery to me on 12 May 2023 was dismal.

I am SO TIRED OF BAD SERVICE as a woman, and I am tired of being taken advantage of by service providers. Do better!!

Karen A.

3/15/2019

I am so angry with you all right now. We have been long standing customers with FHFurr, we even have a contract with you. I have never had anything but good things to say about the plumbing and heating/ac services you have provided. Well that has all changed.

We needed a new faucet because the sprayer was leaking water all over the place. I bought a sink and faucet from Costco and was going to have my son in law install it. Then I decided to let the professionals handle it since we were going from a double sink to a single. BIG MISTAKE!!!!!!!

Plumber came out and said the sink I ordered was not good and talked me into one of your sinks and faucets at 10 times what I spent for the Costco sink. Okay, fine. Plumber comes to install the sink and the counters need to be cut to make the sink fit so he half does stuff and takes off - this is Friday Feb 1st. Okay, fine. Monday Feb 4th the stone cutters come and fix the counters but the plumber never shows that day even though he kept telling me he would be out later. Tuesday he comes and installs the sink. This is what I find when I get home from work. Very dangerous because the edge of that is super sharp.

Well now it's Mar 15th, 5 weeks later and my sink still looks the same way. My husband is on major blood thinners and has to stay away because if he gets near the thing and cuts himself it could be life threatening.

During this 5 week period we have been given appointments no less than 10 times. I have taken off work, we have rescheduled other appointments, we have juggled all kinds of things to make sure someone is home when they want to come. EACH TIME SHORTLY BEFORE THEY ARE SUPPOSED TO COME WE GET SOME EXCUSE FOR WHY THEY AREN'T COMING OR THEY JUST DON'T SHOW UP, EACH TIME!!! Same thing happened today, AGAIN - I was promised that his would be taken care of earlier this week and it was pushed to today and now there is another excuse.

In the mean time I have already been billed close to $3000 (which is ridiculous and not what I was quoted), not including the cash I paid the stone cutters when they came out. I could just kick myself, I had a sink and faucet that cost me $250 that had great reviews and my son in law would have installed it and done it properly for free. I am out almost $3500 for something that is a hazard and I will have to find someone else to take out and replace.

I am so angry I can't see straight and the amount of stress you people have caused my husband and I is unacceptable. I know that our business is just a drop in the bucket for you and it probably doesn't bother you one bit to lose it.

Andrew F.

08/02/2021 12:00:00 SA

Finally spoke with a representative, the best they could do was to split the cost of the invoice. Not happy with this resolution, but it's something. Will still not use this business in the future and will reccomend friends and family to pursue other options.

Desi K.

11/25/2019

I ended up using these guys to service my heat-pump because they bought out the last company that I used and I still had one service appointment left on my contract from the old company. When I tried to schedule the appointment in early October, FH Furr told me that the soonest they could schedule me was late November (!). So after waiting over a month for this appointment, I grew even more frustrated when I called them the day before and they were unable to give me any kind of estimate as to when the tech would arrive. I guess they expected me to block out an entire work day for the 30 minute maintenance appointment? Then when the tech finally did arrive, he tried to up sell me by recommending that I either buy a new heat pump system or do $2000 worth of upkeep on my current system (which works fine, by the way). Oh yeah.. and all of that is supposedly much cheaper if I sign up for their yearly membership program. Then he left the dirty filter at my house. What poor customer service--from start to finish. I will definitely be taking my business elsewhere.

S H.

04/06/2023 12:00:00 SA

Minnicks is no Longer !! Now F.H. Furr and kinda mad at both but F.H. Furr is robbing and rapping without a gun !! Run and Rin fast !! Paid 12k to Minnick in 2018 for a new unit and last year had to spend 600 on charging system !! They didn't check for issues or leaks. Yesterday system was short cycling and not cool found out they now F.H Furr. Had me down for 10 to 11 didn't show up. Called at almost most 1 told me 30 min took another hour. Paid 222 minus a $75 credit for them being late for leak check found coil leak on basically new unit. Told me I was still under warranty and only had to pay labor and suck. Came back with a $2400 bill !!! Basically trying to charge me for a coil that is free under my warranty plus labor and such like we are dumbor just because it's what they do to folks and as a new customer taking over one that basically let me down and trying to build a reputation you just killed it !!!.

Kelley P.

7/16/2015

5 stars for my technicians, Osvin + Eric W. They were very helpful and went the extra mile in installing my new ac system. 3 stars because of difficulty in contacting the intial Salesman, Eric M., to add a new humidifier since my old one would no longer fit and for suggesting only one very expensive option. The salesman had suggested a $4000 replacement for my humidifier and a new electrical box. I asked my technicians if there was another option and they recommended a bypass unit that would not require a new electrical box and would cost around $800. I'll post a final review after I hear back from the salesman.

Melissa S.

6/18/2013

ZERO STARS!!! UNPROFESSIONAL! NO CUSTOMER LOYALTY!

Over the past 5 years I've purchased thousands of dollars in equipment and service from FH Furr. Today I was in dire straits when my water main busted under the house. Their initial estimate was high, so I tried to negotiate a lower price. Based on the monthly service plan I pay for, I expected to receive some decent customer service.

Instead, I met an unprofessional salesman looking for a commission. When my husband questioned the estimate, the salesman said, Sir, are you in sales? The condescension continued and he verbally insulted my husband, which nearly provoked a physical altercation. He was asked leave repeatedly. Finally, the FH Furr salesman stood in my doorway and dared my husband to touch him. Fortunately, my man stayed cool and continued to ask him to leave until he was gone.

And all this unfolded while my 2 year old and 3 year old children were watching Winnie the Pooh in the living room. Unbelievable.

Katey O.

9/19/2020

Just a follow up to my previous review. The company promised a refund following my review in the amount of $156....still waiting. Please don't ever use this company. Despite the quote of $2300 for the water heater, we were charged $3000!! I know, I'm embarrassed to say what we paid!then, quoted $700 for a new turn off valve and final amount was $900! This really angered me as I had told the rep no but while I-was out, he did an end run and asked another family member to approve it, who didn't know I had declined the valve. We didn't need one as a new water system was installed two years earlier and THAT valve can be used to shut off the water. If I wasn't so upset that day, I would have/should have had the rep come back and uninstall the valve. After all this, we were promised a $156 refund and are still waiting for that small amount...not surprising considering their shifty practices.

Todd S.

11/11/2017 12:00:00 SA

We hired them when our 6mo old furnace blew a blower. It was under warranty. Because the warranty required a submission from the technician we asked for their help. They refused to assist and kept the bad motor so we couldn't get reimbursement for the new motor.

Thomas T.

05/05/2016 12:00:00 SA

Since installation of our Lennox heating cooling system in Nov 2014, the customer service the FH Furr so proudly boasts about has not been delivered in any sense. First the installation was sloppy and messy and required a call back to have a technician come out to clean up the mess that was left. After purchasing the Platinum Preferred Partner Protection Plan for a yearly fee of $263.00, I've received no treatment that made me feel as if I got a platinum plan, nor did I ever feel that I got preferred treatment and certainly didn't feel like a partner. A call to set up preventative maintenance visit was met with we're busy, we don't have enough technicians, you'll have to wait for over a month; this is preferred treatment? Most recently, I called to schedule another preventative maintenance visit only to find out that the Platinum Preferred Partner Protection Plan for a yearly fee of $263.00 only covers 1 visit, not at all what was expected based on the sales pitch for this service plan. My phone message to a supervisor, Shane, has yet to be followed up on (3 days later). Again, not even close to Platinum Preferred Partner Protection Plan for a yearly fee of $263.00.

That said, the Lennox system is great, and I don't regret buying it. However, I completely regret allowing FH Furr to be the company to provide the service. From their website, to the paperwork received for the purchased unit, to the canned information customers hear while waiting for their calls to be answered, nothing but talk about how special customers are, how much FH Furr appreciates their business, etc. None of that has been my experience and I would urge anyone to have another company provide service to them.

Maxine G.

6/20/2017

Mark Reynolds, the regional (?) Sales manager should be fired. Nasty, unhelpful and condescending. I brought about 10 accounts to FH Furr and was granted a 20% discount - after the 1st $1500. I had some questions about some work performed re: warranty of work, etc. He was utterly rude. I informed him that his Customer Service skills were awful and that he didn't have to be so rude. When I told him that I run a building with over 200 units and that I'd hoped to bring FH Furr all of that business - but that his nasty attitude just killed the deal, he said, great! Glad to hear it Gee...I wonder what Mr. Furr Do It right the first time thinks of that...
The technicians are generally good. Mark Wright is excellent. Make sure the technician is qualified to work on your unit though. They sent a guy out who wasn't trained; instead of acknowledging that he wasn't trained, he told the tenant, we don't work on this type of unit and left the owner high and dry. They charge a boatload and make you pay on completion. Then, if something doesn't work, they come back and charge another $100 for a diagnostic.
Their estimates are all in the past tense so it appears as though they already worked on the unit - very confusing- ESPECIALLY when an item on the estimate ultimately is unable to be worked on - which means it will have to be deducted. A customer has to be alert in order to ensure overcharging doesn't take place.

Krista P.

3/23/2023

Our kitchen sink was backed up, and we called FH Furr to unclog it. The plumber tried for eight hours, and was unable to get the clog removed and actually made it worse (admitted by FH Furr). Then a consultant came out and said we had to have all of our pipes replaced from the kitchen to the laundry room. Without even looking at them, putting a camera down into the pipes, cutting one open or anything, they just jumped from 0 to 60 and wanted to charge us $3000 to rip out drywall in our bathroom and laundry room, replace all the pipes, and then on top of that we would have to have someone come repair the drywall. We got a second and third opinion. We finally got Roto Rooter to open up the pipes in the crawlspace underneath the kitchen, unclog the kitchen sink, and lo and behold, the pipes were perfectly fine. FH Furr showed us pictures of somebody else's pipes, and tried to convince us that our pipes looked the same. The company was not responsive, didn't call us back in a timely manner, tried to sell us work we didn't need, and were rude and snippy on the phone. I would not recommend this company at all.

Lesley M.

02/01/2017 12:00:00 SA

I switched from Croppe Metcalf to FH Furr 2 years ago for my home maintenance HVAC, plumbing and electrical plans and management. Wish I had done it sooner. Their technicians are excellent, always educating me while they inspect, repair or install. Their protection plan packages are far more affordable too, and really a bargain for the work you receive. I highly recommend FH Furr.

Robin R.

11/02/2017 12:00:00 SA

Immediate response to clogged and leaking drain pipe in 80 year old house.
Replaced old pipe that was completely filled with 80 years of built up sludge from kitchen sink.
Particularly nasty job that was done with minimal collateral damage and cleaned up everything before departure same day. Professional work, not cheap, but worth it !

Clif H.

12/20/2019

$83 or it's free? No, over $500 and leave with a broken sink. Their story is the $83 is just to use a snake from the sink. If they do anything else, even open a rubber union, get ready for the real cost. And don't plan on first call in the morning being before afternoon or the guy that shows up being a plumber that is capable of replacing even a simple sink tailpipe, that requires another guy who will charge who knows what (paid in advance) to install a $10 part - end up doing this myself.

T G.

07/05/2013 12:00:00 SA

Had a poor experience with this company.

We bought a condo and there was a sticker from this company on the water heater, so we decided to call them about setting up a service agreement. A few months later, wife saw a leak under the sink and called for a service visit. Diagnosis -- need a new in sink disposal. Wife said ok -- fix it, not knowing what this type of repair should cost. Bill came to over $800 parts and labor! For an hour's work! The unit was available from Home Depot or Lowes for about $200. Thus this company had the nerve to charge $500-$600 an hour for labor.

Called the management and complained. They did not back down, but knocked $100 off the bill. We cancelled the service agreement.

Over priced, arrogant, and not attentive to customer service.

Andrea W.

4/18/2018

Spent $13,000 three years ago
For a system fr this company. Came out today and said I need to spend $2k more to get it back on. Something about clogged drain and dirty coils. They want to sell me an air scrubber fr NASA for over a grand. I told them to unclog the line for $300; I'll call other companies for estimates to clean those coils.

Deb B.

12/09/2011 12:00:00 SA

F H Furr installed an entirely new HVAC system in early 2010. Except for two items that were improperly installed originally but were later corrected at the first service call 6 months later, that went okay. The installation included a super-duper air filtration system with a high-end filter. As part of the original purchase contract, changing that filter is included in the subsequent twice-per-year maintenance calls. After 2 years and 4 service calls, F. H. Furr has NEVER had the proper filter on the truck available to the service technician. EVERY SINGLE TIME, F. H. FURR NEGLECTS TO HAVE THE RIGHT PART FOR THE FILTER SYSTEM THEY SOLD ME ON THEIR TRUCK. I have been told every time it will come later, along with either having to schedule another service call or having it delivered for me to install myself. Each time, I complain that (1) I paid for the service to be performed by F. H. Furr, not me; and (2) that I have to take time to be at home for the service technician for the maintenance call and don't appreciate being asked to wait around an entire day or pick another day to wait some more because F. H. Furr is unable to put a part on a truck.

No manager has EVER called me back to discuss this situation. The managers are ALWAYS UNAVAILABLE and NEVER FOLLOW UP.

F. H. Furr has NO REGARD FOR THE VALUE OF TIME OF ITS CUSTOMERS. They repeatedly waste my time and do not even have the courtesy to follow-up with a phone call from a manager to apologize.

Also, service calls are scheduled in 4-hour windows. The office calls in advance to say when the tech is on his way. They do not volunteer when to expect arrival. If asked, they always say 30 minutes to one hour. The techs arrive anywhere from 15 minutes to 2 hours later. Poor coordination and poor communication abound in that area too.

Valady22202 W.

07/12/2013 12:00:00 SA

I wish I could give negative 6 stars ............they are horrible....horrible.

- rude
-over charge
-rude
-condescending
-and late!!
-DAMAGE YOUR PROPERTY THEN CHARGE YOU FOR IT

Again if they break your property while they are working...you will have to pay for it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

do not use them they should not be in buisiness ..

again................horrible

Lang L.

03/04/2016 12:00:00 SA

Unclear fee structure so beware. I was told by the person scheduling that they would waive the $115 fee and that I would only have to pay for repair costs if they had the parts in the truck. If they come out and have to order special parts and come back, they would charge a $75 for a revisit fee. I agreed to have them come out. When the technician arrived, he told me he couldn't do anything due to the unit being frozen and that I had to pay $75 for the visit. It was not apparent from the outside that the unit was frozen and I had run auxiliary heat for two days to allow the unit to melt, but it didn't melt completely due to the quantity of ice inside and the cold temps outside. After explaining that I wasn't informed of such a fee, he said that he couldn't do anything about it. I called the office and they said they couldn't do anything about it and would have a manager call me. The manager called the technician (instead of me) and told him to tell me that I should pay the fee and call them back once the unit is unfrozen to get work done on it. At that point they'd apply the $75 towards the repairs. Considering that I was initially told one thing regarding fees and then the technician charged me anyways, I don't think that I can trust they would hold up their end of their bargain on this new offer. Considering my unit is 14 years old, it would have been better for them not to nickle and dime me for this fee since during the visit, I had decided to buy a new unit when they said my unit was 14 years old. Now I'm definitely going to buy it from someone else. Never going to use F.H. Furr again!

Frederick B.

7/22/2019

Don't schedule ahead of time. Just call in as an Emergency. You'll get service faster. I was scheduled for an inspection of my air conditioning system tomorrow and the company called me today to ask if they could reschedule for two days later because a lot of people requested emergency work. Problem is, my air conditioner isn't working correctly, either, so I'm running extra fans and a window unit to try to make it remotely comfortable. Then they offered to come out tomorrow on a service call for $115, not the $49 inspection price that I was originally quoted. I'd have to wait for Thursday for the latter. Unbelievable! Good luck if you set up an appointment ahead of time. I'll go elsewhere.

Lulu T.

3/22/2017

We couldn't ask for better service. Courteous customer service reps. They were able to come out the same day I called. Trevor looked at every single issue we brought up. This included the kitchen sink, outdoor hose bib and two bathrooms issues. Trevor identified and fixed the busted pipe for the hose bib with expert care. Recommendations were made for some other issues with no sales pressure. Trevor was knowledgeable, friendly, neat, tidy and efficient. We will not hesitate to call them back if issues arise in the future.

Mark C.

05/01/2017 12:00:00 SA

This review has nothing to do with The technician that came to our house-he was great....

The problem is as follows: I called Furr on 4/30 because of no A/C. Could not get an appointment until 5/1. We sweat out the weekend, only to have Adam show up on Monday and immeadiately advise he could not work on our system....we have a Carrier Infinity HVAC system. Furr does not service Carrier.....

Had the male who set my appointment during my initial call ask what type of system we had, we could have avoided wasting my time, Adam's time, and a loss of business to Furr.

Bottom line-if your have a Carrier system-FURR cannot help you......

Very simple solution, but thinking Furr wants to get in your house and sell you something else.....

Irene Z.

02/04/2021 12:00:00 SA

If you are a woman living alone, choose Furr. Their employees have been in my house multiple times and not once did any of them talk down to me or make me uncomfortable.

Mr. N.

10/15/2012

Our heat went out on Thursday 10/11/12. A technician told us we needed an igniter and ordered one. The part arrived on Friday, but we were not scheduled for some reason. On Saturday we were told that the part was at the parts counter, which was closed for the weekend. Now it is Monday 10/15/12 and we have just been told that the part will not be installed until Wednesday 10/17/12 because their technicians only come in to get parts once a week, on Wednesdays. In the meantime, we are left with no heat.

I can not get in touch with anyone in management and no one can give answers as to why we are still without heat. The story keeps changing from them not having the part to not being able to pick it up to the work crews only picking up their parts once a week. This has been very poor service. I feel confident that any of their competition could have gotten our furnace repaired in less than 6 days.

I would not recommend this company to anyone.

Kevin N.

4/14/2014

I have seen the commercials over and over again and thought they were a family owned business. So I called F.H. Furr because I needed a toilet replaced on the main level of my house. They came out the same day which was great. They guy who came was a very nice and explained their price gauging prices!! He was very polite about it and understood that I didn't want to pay $1,100 for a basic toilet replacement. Their toilet cost was around $515 for a $209 toilet from Home Depot and another $480 for installation and another $125 for a shut-off valve replacement. Ridiculous!!

Great people but outrageous prices!

Howard S.

8/21/2015

Had Tim Klein come over to replace toilet flange on 20 August 2015. Did great professional job I thought. Only problem was when putting toilet together. When connected tank to bowl and filled with water he stated it was leaking profusely. I told him the materials (rubber gasket and bolts were not that old and never had problems before). Told me he could not finish his job because he had to check the flushing/leaking from flange. He told me he could do a Tank Rebuild that consisted of a rubber gasket and new bolts for 323.00 and give me 10% off because I am retired military. Told him that was nuts because I could buy the few parts at Home Depot for less than 15.00 and do it myself. Then he checked his super duper work charge book and came up with a miscellaneous code he could charge me 184.00 with a 10% drop to 166.00. The first charge was about a 2500% markup and the second was about 1500%. Highway robbery because the Tank Rebuild was just those few parts. I was getting a little annoyed and wanted him to leave soonest because I had no idea what other problems my toilet was going to have if he stayed long enough.so I opted for the cheaper one. He did it in about 5 or less minutes and I stayed right there hovering over him. I told him I knew he was playing games and did not mind paying a reasonable amount but this was criminal. He also told me that my water supply hose was leaking and needed replacement. Guess what?????? It has not leaked one drop!!!!!!!!! Hopefully the toilet will leak and it will force Furr to keep coming over since I have a 1 year guarantee.

Ive used Furr in the past and was always satisfied with the work they did but this was insane. Word of warning if you call them. Told my family member who is a realtor and a friend in the home renovation business and they are passing the word around. I was also going to have Tim check a couple of other items in my house but since those kind of games were played have decided to have a reliable/honest company come by and give me estimates.

Dan E.

11/13/2014

We had a minor leak under the toilet (wax seal replacement) but needed it fixed quickly so we called FURR. Curtis arrived to say that it would cost $501! He said this includes parts and labor. I asked how much in parts and he says half. I said that this is a $24 part and you're charging me $250? It takes 15 minutes so you're charging $1000 per hour? uh, yea. We needed to get it done so we said do it. I'll never use this company again for any of our properties. I'm also adding this firm to our DO NOT USE list that goes on the realtor's blogs.

Arthur B.

9/23/2021

Definitely a scam. They charged me 4 times the standard rate for a garbage disposal. I didn't want to go with it, but I had zero choice. I was already without the kitchen sink and dishwasher for two days and would have been without them until the following Monday if I refused. They force a warranty onto you and roll it into the cost. You also have to pay for a membership or you get billed an extra 15% on the part. Whatever happened to a standard 10-20% cost inflation on parts? When did it become standard to bill a 400% increase? You will never get my business again. Price gouging in the present economy is terrible and needs to end.

R S.

9/29/2018

Contacted company to repair a Hybrid water heater. Informed them why model and serial unit. I had. They assured me that they service hybrid water heaters and will send someone who can diagnose and repair the brand I had. The tech came and right off said we don't 'touch' this brand. I can replace the hybrid with an electric. Asked what is the efficiency comparison as the new tenants were concerned about electric utilities. He said it is not their decision and he did not know about the cost. I told him the unit was under warranty by Bradford white. He said he would not replace or touch any box store ie Home Depot brands. They only deal with AO Smith water heaters. Cost to replace my unit with an electric unit (labor of 3 hrs.) $2750. Needless to say we were very shocked that why did we take half a day off for this appointment if they were not going to diagnose the issue. Call the main office and left a message for the Manager. No one called back. Looked online to see who sells Hybrid water heaters, cost comparison between eclectic and cost to replace. Discovered LOWE's carries AO Smith water heaters... go figure. Isn't Lowe's a box store??????????!!!!!!! Cannot trust this company. All they want to do sell you and charge premium price. Cost of new AO Smith at Lowes 1199.00 and approx. 700 to install.

Mark F.

12/01/2020 12:00:00 SA

Hired them for the $49 water heater flush and plumbing check. They were very professional completed all the work very quickly and did not try to add extra unnecessary work. Highly recommended!

aaron j.

11/11/2020 12:00:00 SA

Update: 11-11-20 @ 350pm.

Customer service did reach out to me for some damage control. Thankfully, after a few minutes of questions and troubleshooting, we were able to come up with a good remedy. I do appreciate the good customer service, and I wish them all the best. Thank you all!

I should have read the reviews before booking them. but unfortunately, with a leak in the house, a newborn in the house (coming from the HVAC, but the 2 technicians told me it wasn't the HVAC) I wanted to book someone and a name I recognized ASAP. this just goes to show don't judge a book by its cover. I was not satisfied at all with this service. When the first technician came, I was ok paying the diagnostic fee so he can tell me what was wrong. I simply wanted to know what is causing the HVAC to leak?. but did he answer my question?? NOPE!! he did a condensate blow out and then some sort of cleaning? came out to be $920 and some change.

well guess what?? 1 hr later, the unit is leaking and more water is running down the walls and peeling off the paint, AGAIN!! so, I call them back, and they assured me they will have it inspected by a more senior technician the following day.

So now we are on the second day, and a new technician comes out. He doesn't seem to know what's causing the leak and goes on to blame it or natural causes. he said, and I quote, it's the way gravity works. water will go down. ummm... yeah, i know water will go down, but it's not suppose to leak and seep through the ceiling and drywall?! so this technician can't seem to figure out what's going on and he simply tells me, well, you ought to just go through your home warranty and have them replace the unit? It will only cost you your deductible compared to our price which will be a lot more money?

HOLD UP?!?! did you just admit to me that my a/c unit is pretty much dead and needs to be replaced?! ok, then tell me why your first technician couldn't do that??? but rather, he charged me nearly $920 for a bunch of stuff i DONT NEED!! I mean, who does a deep clean on an a/c unit towards the end of its life span. absolutely UNETHICAL! I would have been fine paying you the $115 diagnostic fee if you simply told me sorry sir, this unit is towards the end of its life and will most likely need to be fully replaced. we will be too pricey for that, your home warranty will be best suited for his this job.

they have a so called money back guarantee so we'll see if they honor that or if it's just a false advertisement. will update review after i hear back from customer service.

Adam W.

07/12/2022 12:00:00 SA

This is a review of requested electric services. We were in a situation where we were selling our condo and the buyer requested circuit breakers replaced with newer AFCI breakers. I figured FH Furr was a good idea since we had a subscription with them with 15% off. I knew this AFCI breakers cost about $60 and we needed four breakers with labor. Even at $100 a breaker, and if the an hour of labor, how much could that cost? $500-$600? Well we got told $1,200. We paid because we are on a time crunch but I need everyone to know this isn't a family business that will fairly price out a job. They knew this job was going to take ONLY 20 MINUTES and charged us more than double what I think is still a fairly expensive estimate of what it should cost. This was $1,200 after our subscriber discount.

Side note: we told FH Furr up front that we needed these AFCI breakers and the tech did not show up with them. He came to inspect, priced gouged us and then had to return an hour later for the 20 minute job. Also, I called in to see if they would amend the situation before submitting a review and I did not get a call back after 24 hours have passed.

Sean M.

04/08/2016 12:00:00 SA

Requested quote and got the run around. On to the next business to spend my hard earned money. Would suggest you respect your potential customers time. Good luck.

Sherri T.

7/26/2023

We had an appointment for a check up for plumbing. And Richard Oliver was the gentleman that was assigned. He checked out all of our plumbing lines from toilets to sinks to the outside spicket and the water heater. Our water pressure was low 30s supposed to be 50s and we wanted the round handle switched out to a flat handle. The water heater was also flushed out. At first we thought we couldn't get all of that done today, but with a little help from another F H Furr gentleman and everything was finished up. Mr. Oliver went over everything and asked if we had any questions and we signed the paperwork and paid what we owed. We would recommend -a very good company, that's available when you call -knowledgeable and friendly people that work there!

Aisha F.

09/10/2020 12:00:00 SA

RUN AWAYYYY!
I hope you read this before considering FH Furr.
They are unhelpful, lazy and only see dollar bills.
I had the unfortunate experience to deal with their customer service chick Tiffany. Seriously. Run.

If you have already called them, you might as well put your money in a bag and burn it. You will get the same amount of service. Truly awful people.

We asked them to come out for an inspection call and instead we got someone as a service tech who charged us $97 to show up and then did literally nothing. Well, he did make mention of the fact that This wasn't his job for about an hour. I'm telling you - RUN.

Carla G.

08/04/2014 12:00:00 SA

FH Furr was the contractor through Home Depot to install my new AC/Heating unit in my condo. What a nightmare! It took them 10 hours to do it. 3 times I had to have them come back because their installation was not correct. 3 times my AC failed on this brand new unit because they could NOT install the air vents correctly. The last time I had someone else fix it and paid $203 and FH Furr would not reimburse me because they said I had to call them to fix the problem - a 4th time???????????? to fix the same problem they aren't able to fix the first time????????? I THINK NOT!

D M.

6/15/2020

Three strikes and your out!!!! The first appointment was booked to inspect and tune-up our A/C and Heat Pump units. The technician only did one unit and said he didn't have enough time to complete the other. We re-booked for the second unit and it stopped working the day prior to them showing up. They showed up at the appointment about 3 hours past the time-window, and did fix the A/C unit, but it stopped working again about two weeks later. I called mid-afternoon the day it stopped working to have someone repair what was supposedly fixed the first time. It was about 90 degrees outside, and they would not send out a technician that day to fix their mistake. They couldn't even give me a window of when a tech would come the next day when it was supposed to be about 90 degrees outside. We found another company that came out that night. We also booked them to provide an estimate on attic insulation. The appointment was two weeks away. On the day of the appointment, they said they booked the wrong department to show up and cancelled on us. The absolute worst run organization I have seen in this industry. Customer service is terrible and all they do is make excuses or say, I'm sorry, but they aren't willing or able to do anything to get you the assistance you need when you need it. Definitely not customer service oriented based on my interactions with them.

Maggie F.

04/01/2018 12:00:00 SA

So my carpet in my basement was wet, never a good thing. My husband and I had no clue what the issue was, but my dad arrived for a visit and saw that the toilet was installed against the wall, flush, with no room for things to sit properly which caused the gaskets from the tank to the bowl to not create a tight seal and that they were causing leaking from the tank to the floor and back under baseboards and into the carpet in the hallway behind.

We called a plumber to come and give us an opinion/diagnosis to make sure that this was the problem and that there wasn't another issue that we couldn't see.

The plumber arrived and my husband told him what we had found, he didn't really try to find any other issue but told us what it would be to replace a rubber gasket. If you don't know this job is mopping up some residual water from the tank after you've turned the main off and flushed it, taking two screws off and then switching out the $15 (max) gasket. About 30 min worth of labor and maybe MAYBE $20 worth of parts.

$444 for a major rebuild to replace gaskets and over $800 to replace my brand new toilet that cost around $200.

This. Is. Robbery.

We did it ourselves and think we've got the issue solved. Save your money and call someone who isn't an unskilled crook.

Zonia C.

06/08/2023 12:00:00 SA

If I could give my experience a 0 I certainly would. I called in to get an estimate for replacing a water heater. It's been a month and I still don't have hot water. Unfortunately a home warranty company is involved. I know they can be a pain in the rear but dealing with FH Furr has been an absolute nightmare. DO NOT WASTE YOUR TIME. At the starting point I asked if they have worked with warranty companies before and they said yes. This entire time FH Furr has dragged their feet with answering questions directly from the home warranty. They have been rude to me and talking to me as if I'm going to take the money and run with it. I've had to move out my elderly parents and infant because I DON'T HAVE HOT WATER. All the technicians I dealt with think they can talk however they please. They all need a class on customer service. The warranty company has reached out to see if they can adjust the estimate to reflect the things they are covering and all of a sudden FH FURR is not allowed to speak directly to the warranty company. WHY? You've been doing it this whole time. I've even told them that as soon as the warranty company approves my claim I will pay them directly with a credit card and deal directly with the home warranty for payment. In the future if you don't feel like dealing with a customer with a home warranty then simply just say so, so you don't waste peoples time. I will make sure I share my experience with EVERYONE I know and will make sure I redirect business to your competitors. TERRIBLE SERVICE AND COMPANY! Also, I've had two other companies who are willing to speak to my home warranty company come out and do estimates that are half the price of what FH FURR quoted. So, a full circle moment here. It makes complete sense why FH Furr wouldn't want to answer questions from their estimate. They were trying to get over on all of us. What a shame!

Matthew D.

11/15/2016

F.H. Furr and all the employees there including Frank Bennett and Alex are great. Very professional, fast and efficient. I have no problem recommending their services to anyone I know. They will not try to up-sell you either. They offer fair prices and complete work. could not ask for anything better. My new Home HVAC system was installed in one day and it looks and feels great!

Nigel H.

7/19/2022

Had them come out through Costco promotion. Furr is 3 X the price of other quotes. Yes, Costco offers a $2000 cashback deal and 10% store card but for a simple condenser and compressor replacement, they started at $14,000!!

I have quotes for $3750, $4110 and $5115 so I expected Furr to come in at $7 or $8 thousand and then after $2000 cashback, they'd be competitive. They are more than $10,000 HIGHER than competitors which is utterly ridiculous!

I had quotes prior to seeing the Costco promotion. I think I would have trusted in Costco that the Furr pricing was solid because I absolutely trust Costco. So glad I did my due-diligence!

I recommend you look elsewhere.

Patrick And Kathleen H.

7/26/2023

I stupidly got snowed by FH FURR 5 years ago and purchased new AC units plus a bunch of upsell items that ended up costing me 25K plus. Since that time, I've consistently had issues with the systems and have had the company back almost yearly to deal with something or another. Just 2 months after the labor warranty ends, the same unit that I've had issues with for years blows due to a bad thermostat, circuit, and wiring. Utterly pathetic but for just $890 more they can fix it and if I get their quarterly maintainance plan everything will be back up and running. Despite repeated (daily) messages to speak with anyone that is a decision-maker about my continued issues, the company has simply decided to not even respond to me. Bottomline: this company is a joke. Their technicians do questionable work and constantly attempt to upsell and their customer service is ridiculous.

I wish I could give a zero rating.

Phil P.

7/17/2014

Our central AC external unit went on the fritz earlier in the week so we called up FH Furr to come out and see what was wrong. It wasn't spinning making sounds like it wanted to start up but then wouldn't.

Firstly, they're practice of a no time schedule thing sucks. Basically waste my entire work day waiting for whenever their tech can think they can get out to my house and call me when they're on their way.

So the tech comes out, takes off the capacitor puts another one on and the unit starts making a loud humming sound (like it does when it normally kicks on but non stop). He says, Looks like several things wrong, bad capacitor, bad motor and some other circuit board is bad. He starts quoting off individual part prices like motor is $1000, capacitor is $200, this other board thing $300... and recommends that we need to get a new unit all together. So being that it's 90+ degrees out, haven't had AC in over 48 hours, of course i'm thinking ok whatever lets get this done.

While he's waiting on hold to set up an appointment for a sales person to come out and quote me prices we casually start talking to get what they normally charge for new units, which is apparently in the $7k to $12k range. Our eyes start bugging out and i ask him why so much if it only costs (in my head from his numbers) around $2k in parts separately... Oh thats because you need to get the inside unit replaced also, they have to match..

So after he leaves, of course not being able to get my head around this figure, it being so hot and i'm a very DIY person, so i start looking up online parts and prices etc. REALLY? $1000 for a motor? i can buy a new one on Amazon with free shipping for $129. A new capacitor for $29.... I know all about cost of labor trust me, but that rate is astronomical...

Online videos abound of course, but not wanting to have anything to do with 220 volts we get a guy who my brother in law uses on occasion to come out and take a look. He changes the capacitor and BOOM the thing instantly starts working as if it's never been down. He goes through the added trouble for us to look at the other supposedly bad parts and says they're all perfectly fine and in good shape.

Total cost:

. FH Furr: $115 to just look at the unit - no repairs - upsell to buy a whole new system for $7k-$12k.

. A REAL professional: $150 for parts and labor, and a fixed working unit.

Maziar M.

8/14/2019

Very disappointed with this company and their responsiveness. I had a question for Technician after he left my house. Basically his solution to my HVAC caused a different problem for me. I wanted to ask for everything to be reverted back to before he touched my unit.

Gave them a call multiple times. Their representative said, we left the technician a message, he will call you but he never did.

I won't go back to them again.

AJ M.

12/04/2015 12:00:00 SA

18 months ago I had a new heat pump system installed in my home. The price quoted for a new Lennox system was fair and they offered zero percent financing options. The system was installed quickly and they cleaned up after themselves. That is where the positive experience ends.

About a month after install the system stopped working and someone came and told me that I basically just need to flip the circuit breaker on and off. 8 months later system stops working again and the tech accused us of breaking a part of the air handler. $120 visit. Now 18 months after install with the labor warranty expired, the compressor has seized and I need to pay $1600 to have them replace it. I would have given it one star if not for the fact that 2 of the three techs that came to my house where very professional and empathized with our situation.

Prior to all of this we had a Bryant system that lasted almost 22 years with no issues up until the day it stopped working.

I understand that this company only installs the product they don't make them. But this was the product they chose to push to customers so if the product is junk then it's still a reflection on them.

----UPDATE-----------------
Well was asked to send my info to some customer care person thinking that just maybe they might do something that might remedy something. Nope got an e-mail back saying someone would be in touch with me but it never happened. So the tech came back, who I will say was very professional and polite, and $1400 later my 18 month old heat pump is back working. If I were to convey anything from all this its to be skeptical of any company pushing Lennox products.

Stephanie M.

9/24/2020

Our kitchen sink had been clogged/backed up for several days. After many failed attempts at unclogging it, we called FHFurr. The tech was very transparent about pricing/what they'd be doing, so there weren't any surprises. He was able to successfully unclog our kitchen sink for the quoted $83 or it's free special. He was in and out in about an hour and a half with minimal disruption to our work from home schedules. Highly recommend!

Paul C.

10/18/2019

My outside Mitsubishi condenser was not functioning and FH Furr was the only one of three that was able to get a technician to inspect it - one star. The communication of when the technician was to arrive was good - one star. The technician arrived and inspected the unit and gave his assessment in a professional manner - one star. Then he made me wait about 20 minutes to receive the paperwork- no stars. And then he quoted a price of $1,050 for a part that can be found online for $120... I didn't ask further about labor cost - can I give negative points? Overall, I found this company to be responsive and professional, but I felt like when it came to getting a quote that they turned into a used car salesman... I won't be calling again.

Ryan M.

08/03/2015 12:00:00 SA

We just finished having our plumbing inspected as part of our service plan, and I don't think we'll be inviting them back to our house. We'd given them a list of problems we needed addressed by the plumber, including a couple of sinks draining slowly on the top floor, a small leak in the kitchen sink, and a leak in the master bathroom.

After forcing us to waste our whole day at home because they don't provide a useful window for the appointment (the best we could get them to tell us was 2:00 - 7:00, and only that after we called and badgered them), we got a whole load of useless advice. The upstairs sinks? He thinks they're slow because of hair. He said that he didn't want to snake them, and that we should just do it ourselves. What? Don't people call plumbers because they don't want to do it themselves? I wanted to know how much they'd charge to just do it for us: $300. Ridiculous. Even more insulting, he spotted that the pop-up drain stopper on one sink wouldn't pop up. I actually knew that; I disconnected it to drain the sink. It took about 5 minutes with a flathead screwdriver to disconnect it, and I'm well aware that it's another five minutes to pop it back in when the drain works again. He quoted us $296 to fix a pop-up stopper! Even worse, he implied that we might want to replace the whole sink (for a stopper?) at a cost of $498.

The kitchen sink didn't go much better. We'd had them out earlier in the year to replace a corroded trap, and we were a bit bothered to see yet another leak from the same area. He identified the culprit as the disposal this time. He bad-mouthed the current disposal, and offered to replace it with either a similar model ($643) or a fancy stainless-steel one ($843). The leaky one that he wants to replace has an F.H. Furr sticker on it! Their office claims to not have any information about a disposal installation, but I have a hard time imagining someone putting their sticker on it for a laugh. I found the exact same model of disposal at Home Depot: $80. I realize that labor costs money, and I'd be happy to pay somebody to do it, but $560 seems totally crazy.

He was even less helpful dealing with the master bathroom leak. He said it wasn't the kind of work they did, and we'd need to get a contractor. He'd be willing to knock a hole in our living room ceiling to look at it, though. It would only cost $170. Why would I have you look if you're not going to fix it?

Finally, the real kicker: the hot water heater. We've known for a while that our hot water heater is nearing the replacement point, so we weren't surprised that he recommended it. The surprise was the price tag! $3167 dollars. Not kidding. For a normal, 40-gallon natural gas water heater. At our home inspection two years ago, our inspector said to plan for $1500. There's no way $3000 is reasonable.

Needless to say, the plumber left our house without performing any further work. I want to emphasize that the plumber himself seemed like a fine person, and he was perfectly polite and respectful, but the prices this company charges are completely and totally out of line with reality, and literally none of our problem were addressed satisfactorily. Zero stars.

I'll edit this review later when we have the work performed, and I'll tell you how much it actually ended up costing.

Felix S.

1/27/2011

I have never been so dissatisfied with a company before. I decided to have FH Furr retrofit my home with air conditioning after hearing from a neighbor how wonderful they were. Everything started to fall apart from the beginning.

On the day they were supposed to come for the install, everybody was late. The electrician had to begin work without anybody else in arriving. There was no one to manage the project. As a result the electrician ran the electrical up the wrong side of the house. I now have electrical and AC conduits running up both sides of my home, not just the one that was discussed. It looks awful.

Our sales representative has been unresponsive and was not present at the job as he said he would be. He missed at least three different appointments and kept rescheduling. I haven't seen him since. I've left numerous messages for him and have not heard back from him over the past month.

The office has scheduled multiple visits and asked us to be at home a moment's, notice. The last crew we had out here showed up here with 30 minutes of notice and had to spend 3 hours fixing things that were not wired correctly. This was three weeks ago. They were only here to test the system.

The permits were also a problem. There was some kind of miscommunication between FH Furr and the city. FH Furr told us that we needed an electrical permit but the city showed up to conduct a mechanical permit. We still don't know for certain if this has been resolved.

Another problem is that the unit outside our house was installed a foot farther away from the house than was indicated by our sales rep. It now partial blocks the gate to my backyard. Had the sales rep explained the correctly explained the spacing requirements when we first discussed the job, I would have chosen to have the outdoor unit installed behind my house instead of the to the side, in view of the street. I have spoken with the installation supervisor about moving the unit and he seemed to understand. He even said that we could schedule a time to move it. He also told me to expect a call from the scheduling office, but I have not. I was also to expect a call from the sales department supervisor. He finally call me some two weeks later, but after trading messages with him for a couple of days, I have not heard back. It has been roughly a week.

I cannot begin to express my anger at the way all of this has been handled. While I know that it is unconventional to have air installed in November/December, I wanted to take advantage of the tax credit. I can't imagine how much money I would have to spend to get them to actually call me back. The only way that I can see right now of resolving this has me going to their actual office and demanding to see the head of marketing and sales. I do know this. I will not be recommending FH Furr to anyone in Del Ray and I will be sharing this on the Del Ray listserve as well.

Debbie R.

05/02/2013 12:00:00 SA

I would give them 0 stars or several negative stars -

I would never recommend F H Furr. I can not believe Costco allows them to have a kisok in their stores. They lure a customer in by lenoox AC deal thru costco than take advantage of a customer by charing for tons of hidden fees.

We had a flood from a pipe and FH Furr charged us $500.00 JUST to remove ONE toilet on the second level . When the plumier realized he needed to snake the downstairs toilette where the water was leaking he charged an additional $500.00 to remove the toilette. The $1,0000 just cover removing of two toilette which most companies charge much $150.00 - $ 225.00 an hour and includes toilette removed.
***NOTE - took FH FURR Plumer no more than 15 minutes to remove each toilette. . ****

I than was charged an additional$350.00 to snake the toilette. I was told my pipes needed to be camera and the cost is $450.00 in order to have this flood under warranty . The next week when the FH FUR plumier came out he told me it was $450.00 for the camera and $500.00 to remove the toilette ( same toilette he had just charged me $500.00 to remove.) . I told him he was charging me 1,0000 to camera pipes and he refused to give me a DVD of the pipes. I called two pluming places while he was at my kitchen table and heard them tell me $450.00 INCLUDES removing of the tolliet , and a DVD of the Pipes. THe plumier became hostile and stomped out of my house.
He knocked at my door few minutes latter and told me he would reduce the price by few hundred dollars. He became hostel and i tild him I wanted him to leave ASAP.

Fh FUR also told me I had to replace my toilette in writing on a receipt. TWO pluming companies told me my two year old Kohler toilette is in perfect shape NO Need to Replace it.
The company refused to return my calls . Finally , I spoke to the the pluming manger who was extremely rude. He told me to bad I payed the money and take him to court if I am not happy with FH FUR service.

In addition, when FHFUR installed my installation in my attic they broke the attic fan.
Twice someone was supposed to come out and look at the fan and both times NO ONE showed up on the schedule day . Do not let the Costco kisok full you like I was. FH FUR is Very Expensive, and horrible customer service. FH FUrr also recommends services that do not need to be preformed. I would never recommend them or trust them .
Last , sorry about the typos !!!

H M.

08/10/2014 12:00:00 SA

My 91 year old mother was charged $600 for less than one hour's work - snaking her drains. When we called to complain, we had to leave a message for the Plumbing supervisor and our call was never returned. We will never use this company again. Overcharging to pay for all those commercial advertisements on TV. We are looking or an honest, reliable, smaller plumber for all future needs.

Lindsey N.

9/30/2015

We recently had F.H. Furr come out to our home for a main line sewer back up. The technician Jimmy that was sent out was very helpful and did a great job. He was able to assess the problem and have it fixed very quickly along with doing it as cheap as possible. ($200 cheaper than our previos quote) He even gave us some helpful tips. I also want to mention that the person I spoke with in the office at F.H. Furr was very nice and accomodating to get someone out to our home so quickly. I think this is a wonderful company and we will definitely be calling them for any future problems we may encounter.

G L.

8/13/2022

Our upper level AC furnace motherboard blew and needed to be replaced. After checking with other companies I called Costco and they referred me to FH Furr. Costco listed a complementary diagnostic service, FH Furr said there was a discounted fee of $40. I said ok, and when the technician got here he said it may just be toggle switch issue which was $315 to replace, WHAT, I said I'm not paying that. He then offered me a service plan for $28/ month and the switch replacement would be included. I accepted and as things go, it was not the switch. He confirmed I needed the motherboard replaced at a price of $1100. I agreed, here is the bad part, THE FEE TO GET THE PART NEEDED WAS$75.I protested and asked why is it so much to look on the computer and locate a part, he indicated overhead. Wait. What for FH Furr to do their job. This was at close of business on Wed and I received a call on Thursday morning around 10am that the part would arrive later in the day and the install for Friday morning. I guess the part was hard to find, wink, wink. The technician Jimmy did an outstanding job, but it's clear to me that FH Furr performs price gouging when you are at your most vulnerable time. I wish I had gotten a 3rd opinion and not bought the service agreement. Unsure if I would ever use them again and shame on Costco for the recommendation.

Bram K.

12/26/2015

their price are extremely high. I recently obtained a so called free estimate for replacing my hot water tank and their estimates was three times more than every other estimate for the same product.

Jacqueline F.

09/12/2022 12:00:00 SA

FH Furr is advertising a drain clear/unclog for $83.00, or it's FREE! Well, don't fall for it is a false advertisement.
I have a clogged drain. A technician came, worked on it for 15 minutes or so, and told me it should be working fine. So I paid, and after he left, I filled the washing machine, and the water was still backing up.
I called the main office. The person I talked to told me that since the technician had already left, I needed to set up a new appointment and charges and that there was no guarantee on the job the tech had just done.
The advertisement doesn't say anything about the job not being guaranteed, but funny that it says that they make sure that they do the job right the first time. Really?

sky p.

05/10/2021 12:00:00 SA

Not a professional company....
had them install a $10,000 Lennox unit, and less than 6 years later wouldnt repair a pin hole in the outside air handler coil for less than $1,500 ......price gauging during a pandemic? Isn't that illegal?

ended up going with a smaller local family owned company for $475.....

will not be using FHFURRs services again and will make sure to tell this event repeatedly for the rest of my life.....

Richard O.

06/03/2016 12:00:00 SA

I called at 7AM on a Friday for a leak and they promise to come out between 2PM & 7PM.
At 5PM I get a call from Furr saying the technician is stuck on a job and can't come out. They claim they have no one else to send out to me.
Their website says: Call Us Today To Get Absolutely The Best
Service At Absolutely The Best Price!
I don't think so...Now I have to arrange for a weekend emergency call-out

Jus T.

5/13/2015

Took them two days to get to my house. Quote was a sticker shock, but I needed it done. Paid about $700 for a job that only took at most 1.5 hrs.
Did they do good work? Yes.
Did they cost about 25-35% more? Absolutely.
Was it really worth it? I am not so sure.

Mattie M.

3/28/2023

F H FURR Matt provided electrical service to me which was excellent. He cared about his work, he was clean, neat and his work was perfect. He made sure everything was functional and as clean as when he arrived. He was charming, had a great personality and I felt safe while he was here. In fact he was so darn good, I had him come out and do some additional work for me.

He will be my go to electrician. I am recommending him to everyone I know. I am not at all easy to please but when I am happy about service I want everyone to know. This guy is trustworthy, he will explain everything to you in such a way, when he is finished you will want him back. Too many people who provide service simply provide more aggravation, not this guy he is a joy to watch he is masterful in his work . THANK YOU MATT and THANK YOU F. H. FURR

Becky T.

10/31/2013

Beyond horrible. We had 3 visits from the comfort specialist and one visit by the field supervisor. Everything was discussed and agreed upon. Once the technicians got here - turns out it was all lies. Nothing of what we had discussed was communicated to the technicians and then the supervisor who visited previously conveniently forgets all of what he told us. Work was started Thursday and not finished and we were told it would be Monday before they could come back. Even the work that they did is not right. And now we were told about a code issue that affects our plans for the remodel which is why we needed the HVAC work done to begin with. If we had been told on any of the first three visits we would have done everything differently.

Now I can't get the comfort specialist to call me back. Finally did get a call from a manager who says he will look into it. I'll update if they do actually manage to finish the work the next day and make it right.

I understand that sometimes things just don't go right but this was a cluster from the beginning. Hopefully they can turn it around.

Rebecca S.

8/14/2016

We needed emergency service and they were able to accommodate our schedule which wasn't very flexible that day. Mike Bowcey was patient in explaining what needed to be done and why. He worked quickly and quietly (I had to be on a conference call while he was here.) He was also very polite, despite having to do two flights of stairs at least four times. :-) Mike gets five stars.

What I don't like about FH Furr and most of the other home services mega-companies, is that their pricing always seems to be for the worst possible outcome of a particular job, not the actual job. So, our job which required about 40 minutes of actual labor time + supplies from the truck, cost over $400. No breakdown of labor v. supplies....just $325 for this job, $102 for that job. Company Pricing Policies gets two stars.

Jack B.

3/31/2009

Not good. My heater worked before the free inspection, but didn't work after the technician was finished. When I called to report the problem, the HVAC manager (Mike) informed me that I would have to pay a diagnostic fee for them to figure out how they screwed up my heater. Again, not good.

Jim L.

9/17/2013

So far, so good...

I had to have a HVAC do a check on a unit I manage and Mark arrived and was very professional, personable, and explained exactly what he was doing in easy terms to understand. His colleague, Hank came by within an hour to inspect the water heater of the same unit and was equally professional and competant.

Price were reasonable. It seems easy that all one should do is call a company and say that you want to give them business...so why are so many others constantly giving excuses that they can't make it...or worse yet.....don't return calls?

Meeka took my multiple calls and remembered who I was...It took a couple of calls to coordinate with open times for the tenant.

I have them coming this week to look at my own HVAC and will see how it goes....

So far...so good!

Rob B.

8/26/2019

Terrible Experience. I called them for an issue with my HVAC. The first technician came out and barely examined the system. He said I needed a new thermostat and that he didn't have on on the truck. I replaced it. That wasn't the issue. I knew way more than he did about the system. Then I got a total run around by dispatch on timed for a new and more knowledgeable tech to come out. I got put off 3 times. Then when I called in the woman in dispatch said they spoke to my husband that morning. Ummm...that was me on the phone and I'm not married (she thought I was a woman). Get it together! That was insulting! They have people working for them who have no clue. I'm ANGRY! 8 days without A/C over this company. I'd call anyone else but FH Furr.

salesh g.

09/09/2020 12:00:00 SA

Ashburn, VA - For a water leak estimate, their technician came on 9/2/20, but finding it complicated issue, another technician came on 9/3/20. He promised to give em estimate by the evening of 9/3/20. I made 5 calls and one email to their sales manager Ken- [email protected], still have not got any estimate. Today morning when I told that I am going to post -ve reviews online, they said they have sent me estimated several times. I do not see anywhere in spam folder or otherwise. They are not responsive to my messages. Poor customer service. Will not give business to them. They advertise promoting giving free estimates, but they are giving hard time to give one

Alana J.

7/25/2016

Common Trends in the F.H. Furr Reviews

1. A lot of customers giving 1 to 2 star ratings
2. Marketing POC says contact [email protected] on every 1 star rating..(I bet his email inbox is pretty full by now)

My Analysis: They have a lot of unsatisfied customers and the only way to pretend to clean this bad reputation is by replying to every 1 rating response for the world to think they will actually fix the issue. THEY WILL NOT FIX THE ISSUE!!

Find another company!

Below is my experience:

1. They don't return phone calls so please pay attention to the other comments. It's 100% true. I called twice explaining my issue and my concern regarding me paying for a service that was never rendered.

2. They did not find the issue yet charged me for a service they could not render. So yes, I felt ripped off.

3. They lure you in with great customer service before the technician comes out but once they are there, it's down hill from there.

4. The technician did not introduce himself. I had to ask for his name. Very unprofessional off the bat. The technician could not produce facts about my leak, it was all assumptions which I could have done myself for FREE. On a positive note, because I'm outgoing, I talked to the technician and he eventually he was a little nice but I didn't really want a nice technician. I wanted a tech that would do his due diligence and fix my issue. The tech left my home and I was basically in the same situation I was in before he arrived which was where is this water coming from. I ended up hiring another tech and investigated on my own , and they found the real issue after properly checking certain things in my home.

5. The technician was not knowledgable or maybe just lazy, in my humble opinion and I truly believe he could have worked a little harder to ensure he knew what the issue was vs just guessing just to show on paper that he figured out the issue, when in fact that wasn't the case.

Recommendation: Don't bother calling this company at this location. I was highly disappointed. In fact, if you want to pay money for a real plumber or HVAC technician, you're better off going somewhere else or going to Home Depot and ask one of the workers there or even utilize YouTube.

Thumbs down to this place!!!! Sorry. I really hate giving bad reviews but I literally paid money and nothing got resolved.

I would give zero stars if it I had that option!

Seana S.

7/19/2023

Our A/C unit was freezing up. Called F H Furr and they sent out a technician. He told us that our whole furnace system needed to be replaced because they do not make the Freon used in the system any longer and at minimum it was going to be $15,000. While inspecting the furnace he stated that there was mold in our ducts and we needed a fluorescent light to help with it. It was $1500 and they said they would take 600 off the furnace, well the sucker that I am thought it was actually needed....fast forward a month later had another company come out today to check out the a/c and they added the Freon in two minutes and the air conditioner is working properly now. BUYER beware they will lie and try to upsell everything to you, find another company they are not trustworthy!!

Kenny W.

06/12/2015 12:00:00 SA

This is a very dishonest company that practice extreme over priced high pressure scare sales tactics and the will create problems in HVAC equipment just to repair problems created by them.

And the ReviewBuzz reviews that they use is a gimmick that they pay ReviewBuzz to get positive reviews to help offset the negative reviews from the real sites like Yelp And Google, the ReviewBuzz only will publish the most positive of reviews..

Eric H.

12/09/2020 12:00:00 SA

Replaced my water heater and added a water filtration system. Right after the plumber left, the water filtration system started leaking and flooded my entire utility closet and water even got underneath my floor. Thank goodness I knew where the water shut off valve was or my whole place would be flooded. Only good part is they eventually (after a ton of haggling!!!!) they paid for a service to come and clean up the water, but overall, an awful experience.

David M.

01/12/2015 12:00:00 SA

I dont usually post, but my experience with this company and its management compels me to detail what I went through in the hopes that other consumers do not suffer the same fate. In my opinion, this company does not deserve even one star. I spent $16,000 with them for two new HVAC units at my McLean home. My contract stated that the system to be installed must be a 16 Seer system. They initially installed a 14 Seer system (thankfully the installer was honest and told me that it was a 14 SEER outdoor unit when I asked him) When questioned, the salesman tried to tell me that yes the outdoor unit is a 14 seer, but with the variable speed indoor unit you are getting up to 16 seer capacity. Needless to say that since I had notated 16 SEER on the contract, they were forced to replace the units, although it took some correspondence from from my lawyer to get them to live up to their obligations. So PLEASE make sure you do not rely on oral representations and get everything in writing. If I had not done so, it would be my word against theirs if they had installed a 14 seer system after assuring me that they were selling a 16 SEER system. Moreover, FH Furr today refused to provide service under the Extended Warranty which it sold as the selling dealer. A call to their office after the system showed an Error Code 411 led to a reply from the manager advising me to go through the warranty administrator. The administrator has not responded with a appointment time as of yet, so in a true emergency, you will be left without a remedy. I would read the other reviews concerning other peoples experiences with extended warranties before committing to that purchase through FH Furr. In short, awful experience and eerily similar to other one star posters on this site. I wish I had read the other reviews before I agreed to do business with these guys. Read the one star reviews and decide.

Heidi M.

10/05/2015 12:00:00 SA

Caution! Very expensive! Make sure you get other quotes before settling. They replaced my injector pump in my basement and it cost 2k more than other plumbers. Didn't seal the damn thing either, ended up having more work done through another company and they completed the job!

Karen K.

10/25/2019

Wish I had read these reviews prior to calling them for an estimate. But they have a contract with Costco and I trusted Costco to only pair with honest companies. My mistake.

I requested an estimate for a new AC condenser unit. Gabrielle came out and spent 2 1/2 hours looking at my system, answering questions, taking pictures, etc. He quoted me what I felt to be a fair price and I wrote a check and we scheduled the installation.

The day before the installation Gabrielle called to let me know the installation had been cancelled because someone else had looked at my system and there were problems. I guess the problem was that I wasn't spending enough money because they tried to tell me my 3 year old furnace was all wrong and needed to be replaced. They said my furnace is oversized for the house. Even if that's true, it's a matter of efficiency, not one of safety. Michael Shields, a manager called me. He tried the tactic of well since we'll be there anyway, we'll sell you a new furnace at cost. Yeah right. That's one of the oldest bait and switch tricks around. I informed him there was no way I was trashing a 3 year old furnace and that I wanted to cancel the installation completely and I wanted my check mailed back to me. He assured me that he would send it back. That was October 1st. Today is October 25th and I finally called and once again asked for my check to be returned. After speaking with two different people, I was told my check would be mailed back today.
Why wasn't it mailed out the first time I asked to have it returned? Unacceptable! I will also be filing a complaint with Costco.

Jeffrey A.

5/16/2022

I had my furnace and cental Air replaced. The equipment so far is great, but they did something I find petty and cheap. The fuse in the air conditioner was supposed to be 25-amp. They only put a 20-amp fuse. So of course, when it got hot in the summer, the fuse blew. I was charged a house call to have them come out and look at the system they installed, a year later. Anything else would be covered under their warranty, except fuse replacement. I'm sure this is another way to make extra money. I will never do business with them again.

T. R.

12/27/2017

Horrible company!!! I regret having had installed a Heating/Cooling system with them. 3years after installation, the Trane thermostat covered under warranty went bad. Its clear the Thermostat went bad, a technician friend looked at it and told me it was faulty. I called FH Furr to have the Trane thermostat replaced. They want to charge a $115 diagnostic fee plus $200+ to change a thermostat covered by the Trane warranty. Changing a thermostat takes 10-15 minutes and I've done it myself. Other companies CREDIT the diagnostic fee toward the work done BUT not FH FURR. WHAT A RIPOFF!!!!

Ike N.

4/13/2011

They do come across very professional, but their prices are expensive. I was backed into a corner and did not have a lot of time to get several estimates because I needed my water heater replaced immediately because I was leaving town. Still my fault, but they wanted $1350 for the water heater alone and of course found another $1500 worth of things that I needed. So the technician seemed to be professional and all, but I felt and now know that $2800 (and thats with the 15% discount for adding their maintenance service 13.99 a month) for a water heater and pressure valve is WAY overpriced. That almost seems at least twice as much as what it should have been. We live and learn I guess.

Jay G.

10/12/2020 12:00:00 SA

Absolutely terrible customer service. I wasn't able to confirm my appointment with this company for 2 days. The representative I spoke with misspelled our email address, making confirmation for the appointment difficult.

Their prices are extremely high. And they have a large weekend fee. When I was finally able to confirm my appointment, I was told I couldn't set an actual time, and that I would receive a text 15-30 minutes before a plumber was available. I guess they assume you can just sit around at your house literally all day and wait for them.

Jerrell C.

03/10/2011 12:00:00 SA

My hot water heater went out and I decided to call up F.H. Furr (They came to mind first since I see their trucks with the guy on the back at least once a day). When the technician arrived, he found the problem .... only the element and thermostat needed to be replaced. Great, because I did not have to spend as much as I originally thought ..... WROONG! I was quoted $683.00 (this included a 15% discount). This is not my area of expertise but I knew this couldn't be right for only an element and a thermostat. I immediately made a call to Bakers Electrical - Plumbing - Appliance - AC - Heat (703-690-3214) to get a quote and was quoted $275.00 and 2 yr warranty. I wasn't sure if this was overpriced but its a lot less than $683.00 and they are Licensed, Bonded and Insured. I had to state that because the F.H. Furr tech told me most of their (Bakers) techs were not licensed after I declined service. He also attempted to come down on the price to $453.00 but not once would he call his manager who he stated could offer a better price. This is the first review I have written on yelp because I hate when businesses try to get over on consumers. Just remember, consumers are your business!!

~~~ I HAVE HOT WATER AGAIN ~~~

Mike B.

8/26/2015

Updated: 8/27/2015
-Finally got confirmation that my refund was processed. However, the original customer service rep. never got back to me. Parts Manager did call back after I called a different customer service rep. Parts Manager was courteous and helpful.

-------------------------------
AC stopped working. They recommended replacing the compressor, but then started saying how our unit was bottom of the line and we should consider replacing our entire cooling system (10k minimum). Total cost was over 3k and would take 6 hours.

We got a second opinion. The other contractor confirmed that the compressor was not functioning (so, at least Furr gets the problem right), but they offered to fix it at less than half the price. I called Furr that same day to cancel the appointment and parts. The tech called me back to confirm that I wanted to cancel the appointment and parts order, so that was a nice courtesy.

Also, our unit is not a bad brand (Carrier) contrary to the tech's opinions. I didn't appreciate having artificial problems inserted into the mix. The fact that it was a year old also made me suspicious of this recommendation.

Bottom line:

+ Correctly diagnosed the main problem.
+ Easy to schedule an appointment.
+ Techs follow up with you.

- Very expensive.
- Dubious value judgments on our new AC unit.
- Pushed for a full system replacement, with dire warnings that it could fail at any minute.

Would I recommend them: No - there are many other options out there for less money and hassle. If you do use Furr, get a second opinion.

B P.

10/13/2018

Although the visit from FH Furr was nothing less than professional and courteous, the area that it hurt was the most that mattered to us. In the discussions that attempted to verbalize the proposal that was to follow after the visit, we were led to believe that the amount verbally quoted would carry additional discount that Costco offers via their promotion, our executive membership, and our Costco credit card. Unfortunately that was not so in the proposal. Not to mention the amount and options provided were completely confusing and simply wrong. We had to call him to correct the numbers. Even after that the final amount included in the proposal included all the Costco discounts. The verbal communication was phrased to make us believe that additional Costco discount will bring down the quoted amount. We were very much looking forward for the business but very very disappointed. Buyer, beware!

Mike H.

5/23/2023

Matthew Lang is a professional, knowledgeable technician who explained what was wrong. He provided me with options to fix my problems. Once he started the project, he completed work in a timely manner. Once he was finished, the areas were left clean.

Katie B.

10/26/2015

Jim was very thorough - he fixed a complicated plumbing issue in our house. He explained his work each step of the way, and took the time to make sure all the plumbing issues were resolved before leaving.

Bob Q.

4/16/2018

I had a relief valve replaced on the water heater, because it had a slow leak. I needed to have this done right away, because my house was closing later that day. The technician who came out to replace the valve tried to milk me for money. He stated the water heater was not up to county code, although it had been inspected and passed last year by the Fairfax County Inspector.

To get a clean bill of health the technician stated that I had to have a water softner system installed (around 4K), a new regulator because it looks old (even after he verified it regulates the proper pressure) and all new piping because it was installed improperly. The total bill would have been around 10K. I had him just replace the pressure relief valve and he put on the receipt that the water heater was out of county code and is unsafe for operation. I cannot help but feel like I was being blackmailed for money.

I had 5K held back from my closing due to this technician. 3 days later the Fairfax County Inspector once again gave it a clean bill of health and thankfully was able to reclaim the 5K that was held back.

What really makes this story great is that the water heater was installed by FH Furr. If it was out of code, then they installed it out of code.

I cannot recommend highly enough to just say no to this company!

George W.

12/15/2020

Folks for your information F H Furr when they service your humidifier & supply Airplaire water filter they charge $63.10 . Don't buy from them get it on Amazon pay $62.41for 6
That's only $10.41 WHAT A Difference

GandM T.

11/28/2016

SO here is an update on my experience with FH Furr over the past year since we had the HVAC and water heater installed. Both items seem to be working just fine - however just like a few of the other reviews FH Furr's customer service stinks - they don't respond to requests for contact to discuss issues. We paid for the platinum service plan figuring that we'd have priority service when needed. We scheduled a maintenance service visit and was told the tech would arrive early afternoon...shortly after the timeframe was up we received a call that it would be another three hours so we rescheduled after waiting around for hours. The day of the rescheduled visit I called customer service and asked that a manager call me back to discuss a few things. A manager did call back later that day, but after I explained all of the reasons why we were disappointed with FH Furr, spending over $12k on the two units that has several issues at installation such as leaky water & gas fittings (gas failed LoCo inspection), which required a few additional visits from their repair guy, $200 for a service plan that didn't seem worth it, no 100% satisfaction as advertised throughout their paperwork, website and recording when you're on hold, and explaining that we would consider never do business with this company again - she apologized and say she would call after this next service to ensure all went well. Guess what, she did NOT call. At that next appointment the service tech, who was very nice and courteous, told us that we might have a slight problem with a small leak but he wasn't sure because it could be old from when they installed the unit. Said we could have someone come out in the Spring during that routine maintenance visit to take a better look.....so we wait until the Spring?!?

After spending over $12k with this company we realized that they have our $ and don't need us to stick around as customers.

We made the original purchase with a local family-owned company because we try to support local businesses in the community, but that decision in this case has been very, very disappointing.

Mark B.

1/20/2023

Yet another update. The reason why our HVAC system did not turn on for its inspection (see my previous chapter) was not that the thermostat was installed incorrectly. The installers disconnected the old on/off switch and installed a new one, but they installed it on the far side of the unit, where someone going into the furnace room would not see it. They did not mention this to me or anyone else, nor did they mention disconnecting the old switch. Then they left the unit turned off without telling anyone. So, when I checked the unit I checked the old (now defunct switch), confirmed that it was on, and assumed the unit was turned on just because the power switch was on. HA!~
A few days after I called, FH Furr sent an experienced tech (with a trainee) to take a look. He was the first helpful person I've dealt with so far. He showed me the problem but also took the time to show me basic maintenance such as checking the drain tubes and filter, etc. This one tech gets a 5 Star rating from me.
Unfortunately, more problems cropped up. FH Furr scheduled the third appointment for the inspection. I arrived early and quickly got a time from the County inspector. We did the inspection remotely via my phone using Google Meet that morning. It went well and the inspector told me the system passed! An FH Furr tech showed up just as I was finishing, and I gave him the good news.
All seemed well then I get an email from the county that evening (! After I could call and say WTF!) telling me the system had FAILED!!!!!! Why? There was supposed to be a separate inspection for the plumbing. No one told me there were TWO DIFFERENT inspections! Not FH Furr, not Arlington County! Yes, I had two permits but, silly me, since the inspector looked over everything I assumed he was doing the whole thing, not 1/2. I don't even know what the inspector could have looked at that he didn't!

So I HAVE TO SCHEDULE A FOURTH INSPECTION FOR WHAT SHOULD HAVE BEEN COMPLETED A FEW MONTHS AGO IN THE FIRST INSPECTION.
Aside from the one helpful tech dealing with FH Furr has been one long nightmare, like I'm stuck in some weird HVAC-themed Twight Zone (with an ample assist from Arlington County, but that's another review.)

At this point, I'd hire FOUR random guys outside of a 7/11 to install my HVAC before I'd hire FH Furr.

Jeffrey C.

6/18/2010

we just purchased a $12ooo.00. installed today, and it broke within hours. tried to get them out to fix it and they said it was warrenty work and i'd have to call for an appointment tomorrow.

Carlos M.

7/15/2014

We have used F.H. Furr for our home and business for the past 15 years. Recently we had a very unfortunate experience. We contracted with them in 2007 to put in a new air conditioning unit in our store unfortunately the unit they recommended was too small and the store was still hot.We had them come back and they sold us two additional supplemental units which they assured us would solve our problem.

We have had nothing but problems since, we contracted for Mitsubishi units and they gave us LG's. The units constantly broke, leaked and did not cool properly. This summer as the heat set in once again the units were not working and we were told by Mr. Bradford the general manager that not only would he not repair them he would not sell us other units and then proceeded to hang up the phone on me.

I have tried to contact the owner of the company or anybody above Mr. Bradford but I think I could reach my congressman with less difficulty. Long story short we now have a new unit from another company and our store is cool but we are out thousands of dollars with the useless units we were sold by F.H.Furr.

Tami D.

7/17/2011

We purchased a new heat pump from Costco and F H Furr installed it. They were wonderful! Very professional and polite from the initial call to the service men. We had an issue with our existing hot water heater placement and they moved the unit, added necessary pipe all at no charge so that we could easily get to our heat pump (the indoor unit).
Our new washer and dryer were installed by someone else and they caused a leak, I called F H Furr that evening and they sent a tech over first thing the next morning! Always very prompt and professional!

Trenna S.

5/21/2019

I scheduled an appointment with F.H. Furr to service our air conditioning unit. The appointment was scheduled a week in advance for a 5pm - 8pm time slot. I leave work early, arrive home and wait. And wait. And wait. I call F.H. Furr several times, only to be transferred to their dispatcher who keeps telling me he doesn't know where the technician is because he won't answer his phone and therefore, he's still working. When I remind him how ridiculous that was, he responds he would try calling the technician on his phone but there was no guarantee he would answer. The dispatcher was supposed to call me back with an update. Still waiting. Never Again.

Brad W.

03/08/2023 12:00:00 SA

We made the tragic mistake of hiring FH Furr to replace our HVAC systems. They have flooded our basement three times, grossly overcharged us for a new water heater, and have refused to respond to our complaints. Go anywhere else...anywhere.

Laura O.

5/23/2023

Waited 3 weeks after technician came out to diagnose for someone to come back to fix. If I didn't call to check on the status they would have not come back( and I had paid). Wasted my time and $. Problem is still not fixed with part that needed to fix the problem. Looking at even more $ and a new diagnosis. Unacceptable. I wish this company didn't buy A Quality. They were professional and reputable..., trustworthy. This company is not.

Rob D.

12/13/2014

Good work, but an extreme lack of communication at best, to the point of borderline disrespect for the consumer.
Took a day off work to get some pipes re routed. Scheduler on the phone only said Sure, we can take take of that- not explaining that the first appointment would only be to generate an estimate. A rough start!
We then specifically set up the dry wall repair- at what he admitted was a higher cost then if we'd had an independent contractor do it-because the guy actually doing the job assured us no less then three times that it would be a one day job to complete everything. So, a second day off work.
Then, he re routes the pipes, tells us the drywall guys are on the way, and leaves. 2 hours later, we call the office and get told, no, the drywall is a separate thing, they'll call for appointment times.
So this one day job is now a minimum three days- and the drywall guys STILL have not called us back.
The work that's been done, has been done well, but they have completely failed at delivering as promised, in the time promised.

Khoanam N.

12/10/2022 12:00:00 SA

Call FH Furr to put in new HVAC system. Absolutely the best. Rick came out and evaluate our current system then made his recommend. Tentative and responded to all my questions. Both him and the install team are top notch professionals. This is my second time using their services and won't be my last. If they keep this up I will most likely use them exclusively.

Charles G.

7/19/2017

On this occasion I had some plumbing work done. The technician was prompt, courteous, knowledgeable and efficient. That is what I have come to expect from FH Furr Manassas. They have completed major work for me including HVAC, Water heater, plumbing and electrical junction box. They took care of everything, licensing, and/or permits as needed and even summoned the electrical company for the issues from the house to the transformer. I trust these guys. They are not a budget company, but considering the quality of work and responsiveness they are a Value company.

Teresa H.

7/25/2016

Never Ever use this Company!!! The salesman Justin lied to me then refused to return my calls. They over charged my by more than $7,000. He quoted me $14k for a basic 14 sear unit, then gave me my military discount to bring it to only $12,500. I have had three other companies for estimates and the highest for a 14 sear unit was $6,200. To cancel my contract was terrible Justin refused to call me back the manager of sales refused to call me back. Two office staff were polite and cooperative. At this point I am still waiting for my refund of $52.50. I was charged $167.50 for Justin to show up and give me an insane 'over' estimate. The office staff told me it would only be $115. My unit was fixed by another company for $300!!! all it needed was Freon. AGAIN SALESMAN totally lied to me and did not even attempt to repair my unit which is what they were asked to do. BUYER BEWARE of this company!!

Scott O.

1/16/2023

The last couple of times we needed a plumber, I called Dwyer--their plumber gave good advice, though I realize now he charged twice what he should have to install a toilet. Our garbage dispoal was broken, so I called again, and I was told all he Dywer personnel were in a meeting, and I was forwarded to the company that just bought Dwyer ought--J.H. Furr. The plumber told me the thing needed replacing (after further investigation, I believe this was the truth), and spent 20 minutes at my dining room table typing up a few lines pricing out this and a couple of other issues he found.

After all this, he presented me with two options for fixing the disposal. Even after buying a membership, it would have have cost about 2 and a half times as much as it should (based on what I paid Home Depot and an installation contractor later), or about 4 times what it should have cost for his high option--and he couldn't even give me the courtesy of providing a breakdown of parts of labor. Good grief.

Zrinka T.

5/23/2018

Very bad experience with FH Furr. A month ago I signed a contract with the company and scheduled three appointments , each with a window of 2 to 5 pm, for inspection and or maintenance, all three didn't take place because of some internal problems in the agency. They offered to reschedule them but I have a busy schedule and can not afford to waist my time this way. They are not only unreliable but in addition their customer service is pretty bad

Shivonne S.

11/16/2018

I called this place last night because my heater is not putting out hot air. The gentleman was very thorough in explaining financing options and services the company had to offer. We agreed that they would come between 8-830 today. I got a notification at 750 that the technician was on his way. At 925 I called the company because I had to leave for work and the technician was no where to be found. Amy answered the phone told me she would contact the technician. After being on hold she comes back on saying sir, I am a female and sound nothing like a man, her lack of attention to detail in a customer service job is an annoyance. However, she proceeds to tell me that the reason the driver was late was because there was flooding where he was coming from. I can empathize however, I am paying for a service that has already been charged to me and the technician's difficulties are not what I payed for. Furthermore it was never communicated to me that the technician was running late, that would have been helpful to know. At this point I have no choice but to reschedule right. Tomorrow is available but she can't provide me with a time. Does that make any sense?

Needless to say I cancelled with this company and will not recommend them. I called and asked for a full refund, and was told that I just had to fill out the cancellation form that they would send to my email and the refund would be sent back to the card that was charged. That seems simple enough, lets see.

Sta K.

2/28/2014

Online chat is horrible!!! I tried to get a simple price for duct cleaning and was asked for phone or email in case we got disconnected, if we did i would just start a chat again. Was then asked when i was planning on getting it done? Was then told to get connect with an account person. All this non sense for a duct cleaning quote? wow...21st century...hello? provide a simple price people!!!!!! Not going to jump through hoops and waste 10 minutes of my time for something that should have only taken 45 seconds to figure out. Customer experience...get it right.

Alokesh G.

08/08/2020 12:00:00 SA

Do not use them at all. They send incompetent plumber who does not know even how to change house water filter! . On top of that they gave me a hefty estimate way above when I compared from other providers. I made a mistake by buying their Maintainencd maintainence plan and I am not going to do that Mr. Furr again as you turned out to be a thief in disguise.

JR S.

4/13/2020

Their ad promoting $83 or its free drain clearing specifically mentioned downspout drains. After calling I was told they didn't perform that service. They seem long on overpromising and short on delivery.

Ana H.

09/05/2019 12:00:00 SA

**UPDATE**

After Tiffany, Reggie and Tracy worked together I finally got my issue resolved. Now, I can say I am really satisfied and would definitely recommend this company and use their services again.

Thank you FH FURR!

EJ N.

4/14/2013

2 stories to share. First, a few weeks ago I needed a very straight forward plumbing issue taken care of. Replace Dante valve on my gas log fire place and add a cut off valve on the line that runs to the fire place. Being a annual contract customer, they quoted me a repair cost of $650 which included my 15% discount. I then called 2 competitors and got a quote of $450 and $350 for the same job. - Too expensive.

Second, After waiting a month I was scheduled to have my semi annual AC check up tomorrow and just received a call from them saying they want to reschedule me because they had so many no AC calls to contend with. The forecast for this week is in the upper 60's to low 70's. I believe this is just a blow off so they can attend to the appointment that they can charge a high fee for and inconvenience the no charge call.
Canceling my annual service this week.

Marsha W.

05/04/2016 12:00:00 SA

I had a plumber come out to look at a toilet that wasn't flushing properly. The best thing was that there was no charge for the plumber to come out .FH Furr charges by the job and not by the hour . The plumber spent 20 minutes troubleshooting the toilet and was kind enough to answer some questions about other plumbing issues in the house while doing so. When he was done,I was pleasantly surprised to find out there was no charge because there was no repair done. What a deal! I got a plumber to look at something,give a professional opinion and also not try to sell me something ,like a service contract ,or suggest repairs to things that still work,as did another plumber that came out with an Angie's list coupon.So I have found my plumber now for any future issues. They are courteous,punctual and professional.

J D.

04/10/2013 12:00:00 SA

If there was an option for no stars I'd choose that. AWFUL, HORRIBLE, DISHONEST!! Did a job for my mother in law who's water heater blowoff valve blew. Recommended a new heater at $3000! Unreal price, she said she can't pay that so they recommended some ridiculous service to replace the blowoff valve for $700...YES YOU READ SEVEN HUNDRED DOLLARS! A job that usually costs $75. I called and said they took advantage of her b/c of her age and the fact that she lives alone, etc. The owner then spoke with my husband and told my husband that he needs to Get your wife off that pedestal she is on. The owner then said he would refund a portion of the cost back to my mother in law WHICH HE NEVER DID! Total cheats and dishonesty coming from this company...DO NOT USE THEM!

Barbara O.

10/28/2016

I have been a customer of F H Furr for about seven years. They think nothing of cancelling a scheduled appointment without notifying you. Only when you call to find out what time the technician will be coming will they tell you they need to reschedule because they have a lot of emergency calls. Never mind that I took off from work and arranged my time around my scheduled appointment. This has happened twice and it is the last time. I will be looking for a new company.

F H Furr Plumbing-Heating & Air Conditioning