Rod H.
08/09/2022 12:00:00 SA
We had a tankless water heater installed in our old house and while I loved the endless hot water, I was unhappy to learn how loud they can be. My home office shared a wall the room it was installed in and I could literally hear every time hot water was used in the house, it drove me nuts.
When we decided after moving into a new house that the traditional water heater it had wasn't cutting it - we couldn't even fill the tub before it ran out - and needed a tankless installed, I was extremely concerned that we'd have a repeat of the problem, so much so that I put off getting one installed for a year.
When Tyler from TYCO Plumbing showed up and I explained my concerns and history with tankless heaters, I pointed out that the room right next to the furnace room is my office, and the room right above it is my wife's music room, so I wanted him to do everything he could to minimize the noise from it.
Let me tell you something. Tyler. Understood. The assignment.
He called Navien, he talked to construction experts, he researched, and when the day finally came to install the water heater he wound up installing a board to new studs held in place by rubber shock-absorbers and sound-dampening insulation behind the board, something like forty thousand screws holding it in place so there would be no vibrations. I mean the guy straight up geeked-out on my request, I've never seen anything like it. Went above and beyond doesn't even come close to the level of effort that went into making this thing as quiet as possible.
Tyler told me beforehand that he'd do everything he could but couldn't promise it would be totally silent, which I understood. After it was installed, he left me in the utility room to go turn the hot water on in the bathroom and asked me if it was too loud. My hand to God, I actually yelled back is what too loud? unaware that he had even turned the water on at all. I was standing next to the water heater and could not hear a thing. It goes without saying that none of the nearby rooms have any noise.
The pipes are clean, the install is perfect, and my wife enjoyed her first bath in the new house since we moved into it a year ago. I cannot stress in a review how *perfect* this install was, the entire thing was absolutely flawless. Cannot recommend TYCO highly enough.