To the T Plumbing & Heating

My sump pump was steaming after the downpours and I was worried the pipe was blocked or the motor was breaking down, so I called this company. It is so nice to know a female owns it because when I'm doing house stuff it feels like I could get taken advantage of easily as a young lady corresponding with a mostly male industry... she scheduled me immediately and let me know it would be on the earlier side of the time frame based on what was scheduled before me - so communicative and transparent.
The techs, Max and Barret, were professional, friendly, and helped me plan for what to do if it does breakdown while I'm traveling. They gave me the pricing for a new one ~$750 and didn't pressure me into getting a replacement.
There was a $75 trip fee, which at first did feel like too much money to have someone tell me the pump is old and needs replacing soon, but now I have a great company I will work with again so it paid off.
Love the name and the T shirts. Plus the owner is a teacher like me!!

They came same day. I called them at 8:30 am. I had a leak that caused drastic water damage. Couldn't get others to respond or come out for about a week. But I had Quick response, not only that but they were 2 hrs early 2:30 and originally reserved my appointment for 4-6 pm that same day. Thank the heaven's! I received courtesy texts to let me know when I should expect them. They gave me a estimate before they did anything  and then did the work right away. They knew what they were doing and finished quickly within half an hour.  I was invoiced what they estimated, paid on the spot and I had no mess to clean up after them.  My reciept was emailed to me. Compared to 2 other companies on Angie's list that didn't reply after they did the estimate, or said that they couldn't do the job, they were the lowest priced.
Oh and  they also Showed me what happened and explained why it was leaking.  Now I can move on and get the water damage cleaned up now.
Thanks again

We have contacted them on two separate occasions, over the span of several months. Each time, we clearly stated our issue, and asked for an appointment.  Did not receive a reply either time.  We've heard from others that it sometimes takes them a week to respond.  

No thanks.  If I had an actual emergency, I cannot wait a week for someone to grace me with an appointment.  Terrible service!  

Instead, this most recent time, we contacted Pure Air Solutions.  They texted us within 15 minutes and setup an appointment the very next morning!  Highly recommended!

Personally, I would recommend 10 STARS for this company!!! I called the office on a Sunday with a sewer backup in the basement and left a message about needing HELP!  Megan the owner called me back within the hour and we had an appt. set up for Monday morning. Nate and Kameron communicated to the T and showed up right when they said they would. On time, super personable, professional, prepared and extremely efficient. They had the sewer line unclogged and a new copper pipe on the leaking, old plumbing that was in the ceiling of the bathroom (with just a very small place to access)- all repaired within 2 hours.  AND they left the areas cleaner than they were before they started!!!  I mean these Guys are Really, Really Good. And as if all this wasn't enough- they are priced beyond fair and right, especially for their quality of work. Thanks again Team To the T!!!

While working with Nate and team it was a good experience.  The staff was friendly, on time and responsive, especially given the challenges we are all living with.  The plumbing and mechanical work passed inspection the first time.

I had the water softener go out and needing replacement. After a frustrating experience with another company, I called To the T Plumbing to get a second opinion. Nate came over, assessed the situation, and was able to provide a quote in a timely manner. We scheduled a date and was able to get the new one installed, as well as some other maintenance done, including fixing some of the piping the previous plumbers had done incorrectly and a small gas leak (yikes!).

It can be difficult to find honest and competent plumbers. To the T Plumbing will be my go to company for any future work. Thanks for turning this difficult situation into a pleasant experience!

This place is awesome!  My parents water heater broke and flooded their basement!  Nate went out and replaced it immediately with no problems!  I'll definitely use To the T again as this is the second time we've called on them and their response time is quick and the work is great!  
Thanks Nate and Megan!

This company does not have its act together.  They are not proactive, do not follow up or communicate well with customers, appear to have poor to non-existent relationships with suppliers and are full of excuses.  After over 4 weeks going back and forth regarding replacing a part for my HVAC unit, which apparently has a 6 week lead-time, I couldn't even get them to provide a simple quote.  At this point, they've stopped responding entirely, so I contacted another company that secured the part right away, provided a fair, detailed quote within a day and will be repairing my unit in the next 2 weeks.  Do not waste your time with this place, and I'd also caution other companies to think twice when referring this business to their customers.

Update:  I appreciate the apology, but I was made aware of the lead-time for the part early on in the process and was fine with it.  In fact, I changed my travel plans home twice, at my expense, to accommodate the lead-time and have this company handle the repair.  My issue was with the total breakdown in communication that followed.  I could not get responses to questions or my repeated requests for detailed quotes, so finally gave up after 4 weeks going back and forth.

Wonderful service, knowledgeable and efficient.  I had a 75 gallon hot water heater replaced.  There were no issues getting the old one out and the new one in.
This will be my go to place for any plumbing and heating needs.

Honest, reputable, responsive and reasonably priced...Everything you want when looking for some repairs.   Before turning to huge national chain company just because you've seen their name, give your business to a local company that cares.  My hot water heater went out and they did a great job replacing it as well as rerouted the drain line that was previously poorly installed by the builder.

To the T is excellent. I highly recommend you choose them and don't think twice. The staff are super communicative and knowledgeable. Nate is very professional and did an excellent job on my water heater. I have a few more things to upgrade and repair at my house and I look forward to having him back. I got multiple quotes and talked to 5 plumbers. To the T was by far the most helpful answering all my questions and concerns and offering a very fair price. The work performed was top notch. I was able to get on the schedule at a time that worked for me.

Our water heater was dated and needed to be replaced. After speaking with several companies, To the T Plumbing & Heating had the best prices, but their team was also incredibly friendly, helpful, and informative. I've never had to replace a water heater, so I asked lots of questions and all were answered promptly.
When it came time for the replacement, Nate was on time (even a little early), and did an excellent job. He was friendly and highly skilled.
I highly recommend Nate and To the T. I will definitely use them for future projects.

Nate was extremely professional and helpful. Unfortunately, Nate ran into some mold issues in my walls and crawl space and he let me know immediately and connected me to a mold remediation company. While we waited for the mold remediation company to call back, Nate was concerned with the issue of mold and not just getting the work at my house done so his project could be complete. I highly recommend choosing To the T for any plumbing work you need done.

These guys were AWESOME!!  From great customer service to excellent follow through, Nate and his team hit the mark.  Friendly customer service, on time, great highly skilled technician, left the house clean, I highly recommend To the T Plumbing and Heating!

We had Nate come and fix several sinks in our home, and we couldn't be more pleased. Nate was punctual, friendly, and very skilled at his craft. We ended up paying one quarter of what another company was trying to charge us, literally saving us hundreds. We are so pleased with him, and I cannot recommend him enough!!

I have to start off by saying Nate and Jeff are really honest great guys.That being said they are also great plumbers with great skills and integrity. I was lucky enough to have them recommended by a friend who does HVAC who knew them personally. They placed a tankless hot water heater in my home this past March and also did some work to move a toilet drain and bring a tub drain up to code. I can't say enough about the customer service from these guys. Their committment to making their customers happy is far above and beyond anything I have experienced in the past with regard to home repairs and services. Additionally, these guys go the extra mile to make your installation a pleasant experience. I felt I could trust them in my home(single woman) and they were even willing to put up with my two dogs bugging them to play all the time. They just patted them on their heads and even gave the ball a toss or two while they were working.
I will say that I have had some problems with my tankless Rheem water heater, however those issues have been resolved and were a manufacturing issue not anything on the part of the installation. When I had a problem Nate and Jeff came right away and called Rheem via phone to try and address the issue(which by the way is not their responsibility but they do it as a part of their service and warantee) and when the problem was found to be in the unit itself they expedited the issue with Rheem on my behalf. Consequently, Rheem stepped in and replaced the unit right away and paid a technician to come out  to replace the unit. Although I must say that Nate and Jeff would have done the work with no extra charge if I had needed them to do so.
To The T Plumbing was also very affordable. Should I have chosen to go with a commercial company where you see their commercials on TV (Of which I called several for estimates), I would have paid much more for the unit and installation approximately $5,000 and as it is I paid less than half of that and have a top of the line water heater. Additionally this does not include the other repairs I mentioned above that were done and I still paid half as much.
For my part, I did research and find the best price possible on the newest model of Rheem tankless water heaters so I saved significantly on the unit and also got free shipping which would have been an additional cost as well.  
As a side note if you are installing a tankless water heater they will go the extra mile and teach you how  and when to clean it so that it will last you a lifetime which I feel just adds to their customer service.
So I have to say these guys are really the best and I was treated very well by them and I feel the services I received were a real value for my money.
They are honest respectable small business owners who do the job right.
Oh and I almost forgot they are licensed and insured as well!