M O.
06/06/2022 12:00:00 SA
Response to ownder's public comment to my review:
How many times did I ask you if I needed to pay you anything? How many times did you say you would invoice me? When you came on 4/26/22 to help I asked you how much for that day as it was not planned, (we waited your availability) and I paid you that day with a check prior to you even invoicing me. I also paid your requested deposit on 4/26/22. I thought you had purchased 2 toilets, and did I not reach out to you to ask you if I owed you for a 2nd toilet? (You told me it had not been ordered.) If you think I owe you more money, minus the cost for toilet installation which is paid and not done, then you need to bill me so the bill can be reviewed. When you had me on the phone yelling at me and I was in tears starting to cry I told you, I can't talk about this right now. I am hanging up now. Goodbye. Then you texted me trying to argue with me telling me, I don't appreciate you hanging up on me. I am the customer. You had me in tears because again you were telling me I had to back up deadlines because of you. This was the 2nd time you attemtped to fight with me via texting. Mature business owners do not make their customer cry. And if I was a man, you would not have done what you did do to me. Others I employ on this remodel have complained because you put them behind and they had to clean up your work mess. I myself hauled the crating wood, bands, etc from the bathtub (which you could not get into the house for 10 days) to the dumpster. You left that for me to clean up. I myself scooped and put dirt and concrete debris from the bathtub installation into a large orange builders' bucket. This filled the bucket and I hauled it to the dumpster as you just left the trash instead of taking it out yourself. I did this so the tile person could work without having to clean up after you again. You removed the toilet and then put it in a bedroom. I had to pay someone to take the toilet out to the dumpster. You and one other person are no longer working on my home as not reliable. Everyone else is happy. I pay right away. What a shame that when a customer asks you to keep your time commitments that you believe the customer is too demanding. Perhaps if you showed up when you commit to being at a job you would not think the customer is too demanding and rude. Do you really want me to type out every date you said you would be here, and you did not show up? I think you will be very embarrassed if I type all these dates as well as the dates you didn't even bother to let me know you were not coming and then did not respond to phone call and/or a test. It is not demanding trying to coordinate others work around someone who does not show up. Perhaps if you don't bully a female customer and the customer has to tell you goodbye and hangup the phone you wouldn't think the customer was rude. I am not demanding. I am kind and I do not yell or shout. And in fact, I had consideration for your personal situation, and tried to work with you. You arrived one day, when not expected, and while I was talking with another plumber. I was trying to decide if I was going to change so I could get the work done. You saved me the trouble as you came the next day, again unexpected, and told me that I was not a good fit for your company. Note, for weeks instead of getting a different plumber I tried to be loyal to you understanding your personal situation. And here I thought I was being flexible agreeing to allow you to work one night from 8:30pm to 12:30am and another night 9pm to 11:30pm. And here I thought I was helping you when you told me you were too busy to keep the deadlines but if I allowed you to work in the evenings, you'd get my job done by the deadlines. I stand behind my review.
