SWAN Plumbing, Heating & Air of Denver

I had a a leak in my basement that was coming from my bathroom upstairs I called they came out and within 30 minutes. Michael and Gabriel found the problem and solve the problem. They were so wonderful, their customer service is great. Swan has done a number of things for me, replaced my my furnace, they also installed a new tankless water heater move some plumbing around for me and the whole time they were amazing. They clean up after themselves and  are so respectful of my house. I love this company they have been there when they said they would, they keep in communication, if they're running late, just a first rate company, I would highly recommend it for any heating, plumbing and electrical needs you might hav.

They say one thing g and never follow up, still waiting fir my service and units to be warranted......call to follow up and all I get is is the run around. No one wants to take responsibility.
Excuse after excuse.!!!!!!!

Signed up for their yearly membership, started this in may waited for my appointment till June . Apparently this company is way understaffed according to their receptionist. Ok had to reschedule did it again for a later date in july and same thing happened, another phone call saying they have to reschedule. Paid $20 a month for 3 months so $60 Total. I'm working to pay they don't seem to care. Taking and not doing anything, had to cancel the membership and was hoping to get my money back. Left a message with the manager and she has not even bothered to call back. I get being understaffed but if you can't keep up why bother selling a membership. Horrible service..Never again.

Zach arrived on time,  superb service - he replaced a defective garbage disposal and in typical Swan way- professionally with a smile and patience with our questions.  
Swan has done numerous plumbing repairs for us - always well done! We use no other!

We had Swan look over our older AC unit a few years ago after purchasing our house. Everything seemed fine then, and my husband actually ended up enrolling in their monthly maintenance program. We never used it, of course, until this winter, when our older furnace began stopping intermittently. After a night when the house dipped into the 50s because of this issue, I called Swan and they sent Drillon out to our house a few hours later.

Initially, I was happy with the promptness. I started explaining the history of the issue to Drillon, although he seemed disinterested. He then headed to the basement, where he stayed for about 15 minutes without making even the slightest noise. When he emerged, he told me our 15-year-old furnace needed to be cleaned, at an outrageous price of $1800 minimum, but also suggested another repair in addition which would be closer to $3000. I balked and asked why I would sink so much money into a furnace that is at the end of its lifespan, and he told me that it was worthwhile because a new furnace would cost much, much more. I declined the service and sent him on his way. (He had mentioned that he would send over an email with our repair options, which of course we never received.)

When we had the same heat issue the following week, I did a little research and called Lakeside. Their technician also came out the same day, listened to my issue, went downstairs, immediately found the problem (a clogged inducer port), and had the furnace running again in a matter of minutes. He also recommended a cleaning, but at a much much lower price of $90. He did the cleaning, offered some insight on our system, and our furnace (knock on wood) has been working perfect since then.

When my husband called Swan to cancel our monthly contract later that day, the woman didn't seem the least bit surprised... or even interested to hear our feedback. I'm just sorry that we were paying $15/month for 3 years to receive such lack of service.

Their technicians are professional however when I was quoted $450 to fix my toilet and asked to see the breakdown in price, my tech told me he didn't even get access to pricing and I would have to call the office and talk to a supervisor.

The lack of price transparency seems odd to me and I am still waiting for a call back from a supervisor. I am even paying $20 a month to be a monthly member.

Gabriel and Chris installed a new garbage disposal and at their suggestion installed new drainage for the kitchen sink and repaired the spray hose assembly.Chris was very personable and both were very professiona.Gabriel returned a couple of weeks later to unclog a badly stopped up drain in my bathroom.

If I could leave no stars I would. I had contacted Swan 4 times in 2 days trying to set up an appt. to have kitchen sink unclogged.  Finally an appt was set for today between 8 and 10am. at 7:08 this morning I received a text saying the serviceman was in route to my home. I waited till 9:20 and called the office to see did the serviceman get lost? was informed that all the homes he was to service  between 8 to 10 received the same text. so ok thought this was really dumb but whatever. so now I wait till after 11 and called the office again. she said oh he is just tied up with another home will be there. again waited again till after 12 and called again and said I am not setting here all day. so was told they would call the tech and get a time as to when he would arrive at my home. so was told they would call back when she was able to talk to him. about 45 min. later she called and said he did not work at all today, Can you believe it!!! can not believe how mad I was. they said they could make an appt for tomorrow and I said your kidding right, no way I am done waiting for you. very bad experience      Joan H

Not impressed.

Our AC went out so I called this company for same day service. The tech that they sent out names Drilon was condescending and barely looked over the system before quoting me close to $700 TESTING only!

At that moment I knew this was a greedy company. If course testing can be important but I knew that all the system needed was more refrigerant.. I asked him about this and his response was that the company could face a $40k fine for doing so without testing.. we went back and forth and only when I told him I would be gathering other quotes instead of going through with service did he offer me a better option.. more than $800 for a service that would include testing AND refrigerant to help us out.

I get that they're paid by the job but I knew in my gut that this wasn't right.

If you want a good company go to Nordic Heating and Air. Don knows what customer service should look like and the price was more than 2/3 less than this company.

When I called Swan to let them know about our experience they told me that is was funny because people usually call and specifically request Drilon, that's funny to me also but for a different reason.

The only reason I'm leaving two stars is because after all of our back and forth, he decided not to charge me for the service fee so thanks for that Drilon.

The people in the office definitely have better customer service than the representative they sent out to my home. When Mo got to the house there was little introduction and asked where the air conditioning unit was. We took him outside and after much confusion started the unit so he could see it working. He really just felt like he was too good to even talk to us let alone make eye contact or explain anything. The capacitor needs to be fixed so he looked at us, told us it be $300. My husband said come on now I'm sure we can work something out. He said that is what it is. He obviously knew we weren't going to just pay that without some sort of communication about what's wrong, how it happened and how we can avoid it in the future. Instead he just grabbed his supplies and walked out the front door. He then came back to get a $22 check from us. Should have given me a $22 check for waste of my time. Unprofessional and immature. The 4/5 stars is NOT a correct representation of what service you will actually receive.

Update to review below -  after they read review they took the time correct matters. There was still communication issues but I am happy to update from 1 star to 3.

Tyler was both professional and knowledgeable. He took the time to explain to us all the details and how do use our new thermostat. He also did a great deal of troubleshooting on our HVAC system and even found an issue with our drainage valve on our water heater which had it gone unnoticed would've cost us hundreds of dollars. Excellent technician and very thorough. We highly recommend this company and plan to use them in the future.

I waited three years to write this review just to ensure my Swan representative was as truly dishonest as he presented himself.

I hired Swan to come out and service my AC unit for the season.  He spent 5 minutes looking at it and then turned his attention to looking at my furnace which he was not hired to do.  The service call immediately turned into a very high pressure sales attempt of trying to get me to spend $16K+ to immediately replace my AC and 4 year old furnace.  It was very high pressure and I can easily see how this approach might work on someone that knows nothing of mechanicals.  Note also that he never actually did service my unit.

I am happy to report that all my systems still work great and that there are way better companies in Denver that do not practice this way.

GREEDY OWNER !!! The only company in town that charges $100 for an estimate/consultation. In this day in age, you're seriously charging customers their hard earn money just for a quote ?! There are dozens great companies out there that give free estimates, save your money guys !

I have used SWAN for a number of big home projects, and they have been great every time!

It all started back in 2009 when I bought an old 1931 house with no A/C and only a giant gas boiler with radiators for heat.  I tore all that crap out and called up a number of companies similar to SWAN.  The owner came out personally to give me the estimate, which came in measurable lower than that of the competition.  

Within a week or so, I had HE central air and heat throughout the whole house.  Amazingly fast and professional, no hidden fees, and great customer service.

Seven years later I had my first issue with the system when I noticed that the AC was struggling to keep up on the hot days.  They sent a tech out straight away who cleaned up the system and got it running like a top - no charge as a thank you for trusting them to install it all those years ago.  At the time, they warned me that my water heater looked a little rugged.  

Fast forward to this spring, the rugged water heater finally craps the bed.  The came out same day and installed a fancy tankless system that will last for decades - and never run out of hot water!

Lastly, gave them a call again for an A/C clean-up / tune-up.  Tyler, who had provided service before, came back out and took care of everything once again (Thanks Tyler!).  The technicians are pros, the service is affordable, and the quality is great.  I'd highly recommend taking a look at SWAN for all of you plumbing, heating, and A/C needs!

They're in the business of selling new heating & air systems, not servicing your existing units. Get ready for a huge estimates to replace your system that can actually be fixed.

We have a problem: Writing reviews takes effort and I am not interested in wasting my time. I am not happy with Swan and think it's important that I let others know of the bad experience I had with the company.

My furnace had failed - a bad secondary heat exchanger from a high-end Carrier Infinity system. When Swan came to my house to examine the issue, I was told that my 12-year old system was out of warranty and that I would need to pay for the parts plus labor to get it back running. Certainly an option...  However, I was also explained that my system has a 12-15 year useful lifespan so if I were to replace the bad part, I would be throwing good money after bad because it's likely that in a few years I would have to replace the entire system. I thought about it and decided to replace the system - not an easy decision but because I had no warranty it seemed like the better way to go. While I was at it, I was told the coil above the furnace (for the A/C) was also bad and it needed replaced. I agreed to do that too.

I was told by the Swan rep that the Carrier systems are simply bad products; they replace them every day and therefore only sell other brands - notably Amana. Not educated in the furnace arena, I accepted the commentary since the rep spoke with certainty and authority. Swan comes with a price match guarantee as well as satisfactions guarantee and thus I was okay to proceed.  Fast forward - the installation occurred and that part was flawless - professional and complete.

Here is the problem: I called three HVAC dealers after the install and every one of them told me that my Carrier system had a 20-year warranty on the heat exchangers and that I would likely only needed to pay for labor to replace that warrantied part. Moreover, the coil (for the A/C) very likely was not bad, based on the condition of it - and that all coils will show some rust  - the exact reason Swan told me mine was bad. Three other companies told me I should expect 20-25 years from the Carrier system I was told would likely soon die. The problem is that Swan already removed my original system and thus I was out $10,500 for a new system I did not need.

I was given two other quotes and for the same system that Swan charged me $10,500, I was quoted $7,450 and $7,700. With that alone I would have asked for the price match, but because Swan did not even offer to investigate whether my original system was under warranty (assuming they didn't know),  I called them to have them completely remove the new system and fully refund me.

I went with another HVAC dealer who provided me a far superior system for less than I was charged from Swan.

I write this negative review because all of the reviews I saw online for Swan - including the Better Business Bureau - made me feel that everything was above board. I'm here to tell you that it's buyer beware - I did not need to replace a system that was under warranty, but because Swan (as the professional / expert) mislead me, I was operating at a complete disadvantage.

Make sure you do your due diligence and have others provide you quotes before you commit. Swan caused me to spend a good deal of money that I did not need to. Very unprofessional.

Painfully too expensive!

I wanted to replace my 75 gallon water heater because of its age (13 years old). I got several bids. Swann bid $6216 for the job. I used another contractor who bid the job at $2600. My new water heater works great and the permit has been signed off by the Denver city inspector.

Bottom line: beware of gouging and get a few bids! I cannot imagine how Swann thinks $6216 is a good bid for a water heater.

Eric L was very professional. I he came out for an ac tune up and pointed out some  plumbing issues that needed to be addressed.
Very reasonable rates.

Our heat wasn't working, and we were nervous about having to schedule service. We found this company in a coupon mailer, and decided to call. The tech Jerami was professional and friendly. Will call again.

I contacted SWAN for boiler service after seeing a mailer ad. They showed up the next day on time and identified a damaged wire and need for a tune-up as no maintenance had been done in many years. My tech, Jed Foster was knowledgeable and respectful and not pushy about any of the work. He provided photos of the internal components current condition, showing the need to be cleaned. The system is now fully functional and dramatically quieter than before. The rates were reasonable as well. I will use SWAN next time I have any heating or plumbing issues.

I'm very disappointment in them. We scheduled an appointment last week Thursday for Wednesday with a window of 1-3 pm. I receive numerous confirmations texts and emails confirming this time.  Then today I receive a phone call telling me that I need to reschedule my appointment that I made the week prior. No thank you. Maybe for some businesses keeping an appointment isn't important, but it's pretty critical for a consumer especially if a company is trying to get customers. Maybe this was just my experience, but hard pass. If you can't keep an appointment and my business isn't important enough to you then I'll go spend my money some where else.

I have a hard time figuring out how many stars this company really does deserve. I had a membership with them for annual furnace/ a/c tune ups as well as an inspection of plumbing/ hot water heater. The techs always arrived on time and were professional. However, I had issues with consistency. Which is super important to me. One tech said we needed to replace a part in our air conditioning unit, but it wasn't urgent and suggested we waited until the following season. So the next season comes and we have a different tech come out and he couldn't figure out which part needed to be replaced and said our unit was fine. Basically at the end of day I felt like every tech who came out was trying to sell us something extra and when one problem was brought up, it seemed that problem was nonexistent when a different tech would come. It left me feeling confused as to what was going on with my systems.

They also refused to flush my water heater because there are water stains on the floor. When we first moved into our home there was a leak from the connections above the water heater. We fixed that problem ourselves and have never once seen water on the ground since. You can see a clear trail from the pipes above to the ground from where the water was leaking from. They tried to tell me it was leaking from the bottom, but I couldn't see the water because it evaporated so quickly. What?! I have had other plumbers come out and say that I would absolutely be seeing water on the ground if it was leaking. So now my water heater hasn't been flushed in two years because of it. Just annoying. Cancelled my membership. We actually did replace all of our pipes in the house, but I definitely didn't want to use this company after feeling so exhausted by their sales pitches. They weren't terrible, just can't handle the inconsistency of their techs. Definitely made me distrust anything they were telling me.

Appointment was scheduled right away. The receptionist would not tell me how much would cost to install a new faucet. The faucet was installed in the bathroom, and I provided/bought the faucet at home depot. Swan Plumbing charged me $308 for 10min job. Replacing the faucet for $308 with no parts included in it. Unethical and rip off company!!!

From start to finish my experience with Swan was incredible.  Called for an estimate on a lot of work (new disposer, basket catch, condensate pump, leaky shower, and rerouting a gas line) that needed to be complete on a house we had just bought.  They were able to identify the issues, walk me through the repair, and answer all of my questions as a first time home buyer.  I even reviewed with them some items that one of the larger companies in Denver said was in need of urgent attention and they were able to address it and fix it at half the cost.  

The tech they sent, Spencer, was very professional and thoughtful.  Lots of knowledge and even went as far as to show me some insider tricks as well.  Scheduled the repairs and they sent the same tech that completed the quote out to complete the repairs which I found to be nice since they were already familiar with the problems.  Fixed them all in one day, we had a laundry list to complete, and was very honest with his work.  Advised they may need to come back out if the fix he completed for the shower leak did not work.  Turned out it did not, Swan sent him back out to complete the job with rapid speed. Completed the job,no additional charge either, and we have been solid ever since!  I would highly recommend Swan to anyone after my experience with them.

Even called them last weekend for a furnace issue that presented itself, they squeezed me in the same day. Turned out I was able to correct the issue myself and I cancelled the appointment but it was great to know that I could call them even in a bind and they could make time for me.  A++  Thank you all at Swan!!

I'm leaving a negative review due to them charging $22 for an estimate. In this day and age, there's no place to charge someone to listen to your sales pitch - that's just silly. I'm shopping to make a $15,000+ purchase, how dare they nickle and dime me for giving them the opportunity to earn my business.

I write this as a buyer beware review. I have had Swan do a drain cleaning on my home a couple of times. The service guys have been very knowledgeable and nice and professional. They do the work right and are on time.

The buyer beware portion comes with the fact that they are very quick to find things that need to be replaced. The first time they glanced at my water heater and decided it should be replaced and then said clay pipes only have a life expectancy of 30 years and I need to replace my main line. I hate to break it to you but clay pipes have been known to last more than 100 years so don't tell me I should just replace my main line without having video reason showing a failure that is just bad practice.

Great price on drain cleaning but they make up for it when they try to sell you other things so just get a second opinion before agreeing to additional services.

Arrived on time. Spent over an hour looking at the system and telling me how bad it all was.

Told me I was almost needing a whole new AC / Heating unit but it could be fixed. Quoted me from $1,165 to $5,554 for the work that needed to be done.

I just didn't feel right about those quotes. Called and got a second opinion from a service two of my neighbors recommended - Aspen Creek. Work was completed today for $129. A serious difference in what I was quoted. I understand that Swan wanted to do extensive work, and it is just not needed at this time.

I was definitely being sold on all their services including $15 a month for a preferred customer situation. Aspen Creek does that for free. I do feel I was being taken advantage of and being up sold on things I do not need. Am not happy about that.

I had a very expensive plumbing repair recently. In all the project ended up costing me around 17 thousand dollars. The sewer pipe running underneath the house had to be replaced all the way out to the street. The plumbing itself seems to be working correctly and the service was friendly and communication was good.
The main reason I wouldn't give a perfect review is mainly in the mess that I was left to clean up and deal with myself. When you pay that kind of money for something, most would expect that their house be left in the condition that it was in (or at least close to it) when the job is all done. My brand new carpet in my basement and my basement bar were effectively destroyed in the process with no resources given to me as to who I could contact to put things back together. All of the debris from the demolition of the bar and the carpet were left in the basement for me to clean up. All in all I wouldn't say it was a terrible experience, but for that kind of money I just expect a little more.

I have had a great experience with Swan and especially Jeison--our installation technician. We got a new hvac system and water heater and it was a challenge for sure to fix some of the issues left over from our last furnace. Jeison was an incredibly hard worker and pleasure to be around. He did a wonderful job--I would highly recommend him, Swan and Melissa coordinating at the office.

They were able to send someone the the same day I called --on a Saturday--and the service was EXCELLENT. Spencer came and not only fixed the problem, but helped me with another issue I was having and scheduled a follow-up appointment to troubleshoot that issue. The pricing was very reasonable. Spencer was very polite and respectful and I highly recommend Swan.

John came out to my house today for an AC issue. He found it was a simple micro switch issue in less than 10 minutes after I explained the circumstances of the failure.
I hope I don't get him in trouble but he didn't even charge me for the service call! A tip was in order at least for my silly error. Thanks John from Swan. Customer service is excellent from the initial phone call to letting John out the back gate...
Cheers...
Chris

We had Swan put in a new furnace last May, 2019.  Tyler came to do a check on the system today.  He gave me a very thorough education on the workings of the thermostat so we can reduce our energy bill.  He definitely knew what he was doing and trouble-shot all the checks on the furnace to make sure it was running at optimum capacity.  We would recommend Swan to anyone looking to put in a high quality heating and cooling system.  Swan's dependable service contract is a must have as well.

As a disclaimer: this review is based only on the experience with getting a quote/proposal for replacement of a full system including, furnace, A/C, and hot water heater in a 2nd floor condo.

Swan was one of three HVAC companies that provided a quote for replacing a 40 gallon hot water heater, 2.5 ton A/C and, 75,000 BTU furnace. Swan's technician John came out to look everything over. From the initial conversation, he seemed pretty with it and assured that Swan performs only the best work with right first time installation and had multiple customer reviews to back up the quality of work. John seemed most concerned with the set up of the appliances in a utility closet, where everything was really tight space wise. He provided answers to each of my questions, including the best way to re-pipe the copper piping, create an additional drainage, and pulling permits. The recommended system included a 40 gallon hot water heater, 1. ton A/C, and 60,000 BTU furnace. A bottom line quote for either $12,336 or $15,146 for a higher end system was given. These quotes are about 25% - 50% more than the other two quotes I received. Additionally, the quote itself was totally bare bones -
the summary gave no reference to actual brand and model numbers. For example, the summary for the furnace read as: Best in class performance! A great value without compromising on reliability or comfort. Unfortunately, this tells me nothing from a technical end - as in, why a 60,000 BTU furnace & 18,000 BTU A/C? Where are your load calculations to justify? What rebates are involved? Do you make sure to blaze all the copper lines with nitrogen during the installation? I had to make two follow up calls to Swan's main office to request the additional info on sizing, calculations and scope of work. Gary at the office was resistant to ensure I received the info in a timely manner. He pressed me on why I thought a 60,000 BTU furnace was over-sized, though I mentioned similar quotes that included a load calculation verified this sizing and all I wanted was the math to make sure that they're quoting the correct system.

At the end of the day, while Swan may have some great yelp and Google reviews, the way they've handled the estimate of a system was not how I expected, nor to the quality I expected. I have a feeling that they may have overbid as the polite way of saying they didn't want the job which I get because contractors do this from time to time. However, it rubs me the wrong way to tout all the great reviews, great work, great customer service, but then drop the ball when a customer asks for additional clarification and information to make an informed decision.

Last year we got a new water heater, ac and furnace from Swan.  We also bought the care package where they seasonally service your unit. While I loved the installation,  the service I receive now for the check ups is even better.  Jeremy came and checked on my ac today.  He was on time and remembered me from installing the unit.  He went above and beyond and went out and got me a new filter when ours was dirty.  I highly recommend Swan and ask for Jeremy.  He is top notch!

Called and they said a tech would be by in an hour.  30 minutes and Master Tech John Waters showed up.  Found the problem immediately and got our heater working again. It was 50 degrees and dropping so we were thrilled to have heat.  I highly recommend Swan.  We have several properties and will be using them for maintenance and repairs.

Saved me from spending $6500 with Tipping Hat!!!!

I had a backup and called Tipping Hat to come and clean the line,  instead there was a camera sent down and was told that I had a collapsed sewer line and that the cost would be at least $6500 to fix.

Called Swan for a second opinion and after finding out from Jon, that the line should have been cleared first, they had Izaiah come out and clear my line, he did pull back roots but was able to go all the way to the main,  which they explained meant that my line was not collapsed.

Had i just listened to Tipping Hat I would've been out allot of money! Thank you so much Swan!!!

Kudos for having an inexpensive service call (only $22 to come out and diagnose).  Between that, and your great reviews on Yelp, that is why I called you.  But, shame on you for trying to charge me $719 to fix a leaky kitchen faucet!  Don't take those good reviews on Yelp for granted.  Just because you earned a lot of great reviews in the past, doesn't mean you can start gouging people.  My handyman did a beautiful job for me for $162 ($107 for the faucet, $55 labor).  Silly me, I should have called him in the first place.

Chris was not only honest, but incredibly knowledgeable and I learned a lot from him. Chris is the exact reason that Swan has a customer for life and I will request him every time I call the company....he was not only extremely personable, but he saved us thousands. The next time I need to actually spend thousands, I will be calling Swan!

THE SHORT:

The most important item that Swan brings to the table is professionalism. These folks know their products, they deliver on their promises and they're friendly.

They take a huge amount of pride in their crafts as evidence by the work that's been completed at my house.

Walt, Wally, Zack and John have all been very pleasant to deal with and I will continue to use them for our cooling/heating and plumbing needs.

THE LONG:

THE ISSUE:
Walt and Wally spent three full days hear last week after our twenty year old AC/furnace decidedly lost interest in cooling the house (coolant leak that led to the coils inside the ducting to freeze over, then thawed, dripping all over the mother board rendering it useless).

BEGINNING OF THE RESOLUTION:
John came by the next day, had a good look around, then spent two hours walking us through our options. Being that we're the original owners of the home I was well versed in the functions of this furnace and how it has performed and in particular how it has decreased in performance since we built the house.

When John left Tuesday night I felt like we had made an educated and highly informed purchase. Being that I had a seventeen year run as a medical sales representative I'm acutely aware of when I'm being sold. At no point did John give me that feeling. More importantly he presented us with options that would at least meet or exceed our original AC/furnace performance.

ENACTING THE RESOLUTION:
Wednesday morning Walt and Wally (father and son) arrived. When my wife called me at work she informed me that Wally was apprenticing with his dad Walt and that Walt had been in this business for well over fifteen years (seventeen if I recall correctly). More importantly, my wife was at ease with both of them in the house while she worked at home.

Over the next three days we've gotten to know them both and I can tell you confidently that these men take pride in their work. Walt explained to me how off-setting the furnace from the main duct by just a couple of inches is a more efficient way to get the airflow to flow into the ducting so as not to create an air loop from the furnace fan to the ducting and then back to the furnace fan/up-rising air.

While replacing AC/furnace we also had Swan replace our water heater with a tank-less system and we also put in a whole house water filter (an anniversary gift to my wife?, she's always telling me how romantic I am :) ). Zack was here Thursday to a good portion of that work.

John had informed me that putting in such components would necessitate cutting into the ceiling drywall in the basement for proper venting. I was concerned about that aspect of the job since drywall get's messy.

Jump to Thursday at 6pm. Walt and Zack (although Zack said it was all Walt's idea) had come up with a one cut into the drywall solution. I'm ecstatic! It's a space that just barely big enough for Walt to shimmy himself up into on the step ladder, thus giving them the access to run the appropriate venting for both the furnace and the tank-less water heater. very impressive!

THE CONCLUSION:
We've been in the house not wanting to leave all weekend because the house is so comfortably cool. There are some long-term trends that John had made predictions about that I won't be able to talk about here but center around savings around both electrical and gas costs. But the short-term items that John had made promises on:

1) The external compressor is quite, I mean really quite. We haven't been eating outside on the patio because the old compressor was so noisy. John had stated that the fan noise from the new unit would be about the level of two people conversing. TRUE

2) The cooling in the house will be much better. TRUE

3) There will be an endless supply of hot water with the tank-less system. TRUE

4) The circulation fan in the new system will be much more powerful. TRUE

Moved into a new place a few months ago, and noticed the drains were moving really slowly, and requested drains to be de-clogged. Ron G came right on time, explained the issue, and quickly took care of the problem. Additionally he provided resources and education so that I would be empowered to help maintain the drains moving forward. Was very pleased with the customer service, timeliness, attention to detail and professionalism. Would not hesitate to contact swan again for further needs! Thanks Swan and Ron!

I want to edit this and preface my review with the following FYI. This company uses a paid review filtering service called ReviewBuzz in order to redirect people leaving negative reviews, but allows high ratings to be posted to boost their stars. Seems a little unethical to me.

Everything was timely and easy to set up, but I would like to explain some things that really bothered me about my experience. Tyler, the technician, seemed to care more about the sale pitch than actually diagnosing my furnace. I have worked for these types of companies in the past, so I am not blaming him because he could just be following policy. Anyway, I was told my furnace gets to a certain point, and then goes haywire. It could be either the gas valve or the control board, but I should replace both. Tyler never even came to a real conclusion as to which one it was, but after explaining the old electrical in my house, Tyler said my home's electrical situation was probably the reason these two parts (board and gas valve) needed to be replaced.

Now for estimates, which were almost laughable. The cheapest estimate I was given was for a little over $7,000, which was to repair the furnace and add two new electrical panels at my house to bring it up to code. The highest estimate I was given was for $23,000, which included an all new furnace, all new electrical panels etc, and adding central air conditioning to my house. Tyler tried talking me into financing this work for 7 years, after I had just told him I planned on living there 4-5 more years. Seriously dude? It was the typical pitch, with showing you what your payment would be, and that's it. I had to ask not only for the rate (5%-9%), but also the term. He obviously was just told i was only staying there a few more years, so he purposely withheld the financing details until I asked. Very car salesman-like if you ask me. My wife and I are living in our first home, and I found it almost insulting the way Tyler acted like it would be nothing to add what amounts to be an additional car loan to our situation because the house is cold. He even told me to just take your tax returns and put it towards the principal. Why is an HVAC technician telling me about how to handle my personal finances? I about told him to leave right then and there.

So I decided to wait on the electrical for a few months and just repair the furnace due to not having the money or an urge to go into more debt over this, so called them to let them know. Tyler called me back and argued with me about not doing the electrical right now. He began acting like he was very unsure that his repair would last with my current electrical situation, because he didn't know for sure what caused them to fail. At the end of the day, I called Rock Heating & Air Conditioning, and found out only the gas valve needed to be replaced, and the control board was perfectly fine. It costed me an extra day of being cold, but I couldn't be happier that I stuck to my gut and went with someone else.

Zane and Chris N

Fast and affordable.  Very nice guys.  Professional look and behavior.  Arrived on time and in my case on very little noticed.  Fixed my shower, yay!

Swan replaced our furnace in Fall of 2018 and at the time we joined there membership service. Part of this was that they would come out and inspect the furnace and plumbing once a year to catch any issues. The first check they found some plumbing issues which we paid to have fixed. But within a week the new plumbing burst and flooded our basement. BUT THE REAL REASON I AM WRITING THIS REVIEW: When we sold the house this July we cancelled our membership; however, they have continued to charge us monthly despite us calling 4 or 5 times and them always being so sorry and promising a refund and to cancel. To date (October), still no refund and still getting charged monthly! Shady business practice!

This company has sent two furnace techs out, one to my mom's place and one to a rental. Both times the service was excellent. The first tech was Drilon and the second was Shane. On time. Good service. Neat and polite.

Moe and Detlef went above and beyond my expectations with my recent furnace, A/C and water heater installation. Moe was professional immediately when he visited my home to discuss my options. He was very knowledgeable about all of SWAN's products and services, and he was able to answer all of my questions with confidence. When Detlef and Moe worked on my installation, I was impressed by how focused they were on their work and doing everything perfectly. They worked long hours to make sure that everything was completed in a timely fashion on according to my scheduling constraints. They treated my home with respect which was much appreciated. I am super happy with what Moe and Detlef did for me, and I highly recommend them without reservation.

Someone from Swan came to my house yesterday to give me an estimate on repairing cold weather breaks in my outdoor hose faucet and the sprinkler mechanism. We've had this done in previous years by other companies for $200-$300.  This guy quoted us 900 bucks! When I called him on it, he tried to BS me saying that it needed to be rebuilt, blah blah blah. Then he proceeded to tell me that he thought my entire house needed to be re-piped, and he gave me an estimate of $4000 for that. Needless to say, we didn't hire Swan. Instead, I got out a pipe wrench, took off the parts that were broken and headed to Ace Hardware. The parts were $110 and the whole project took me about an hour. The broken parts literally all screwed out and the new parts screwed back in.  I hope nobody out there falls for that scam!

Swan is both a client for me and I'm a customer of theirs.  I get to see and hear what goes on behind the scenes as well as experience being a customer. Couldn't be happier either way.  They're always courteous and helpful on the phones while I'm around even when it's obvious the person on the other end is being an unreasonable ass.  They reshuffle and prioritize techs to get customers with major issues taken care of.
When I bought my new place and needed someone to take care of my furnace/AC/plumbing I immediately signed up to be a club member for a low monthly rate. Annually it adds up to about the price of the regular maintenance they schedule seasonally and they're looking for the small issues before they become big issues like a dead furnace in the middle of winter.
Just had Amie our today to do the spring maintenance and he was impressively thorough, cleaning everything as much as possible on a 20 year old furnace./AC.  He noted a few things to keep an ion and very competently answered all of my little questions. Not only do I feel confident and informed about the condition of my equipment, but I am a more knowledgeable homeowner for the experience.

Jerami was very awesome in every way, he had to come out twice, we had quite a big leak and he had to tear out the ceiling dry wall in our lanudry room, he must have gone up and down the stairs 100 times, he cleaned up really well after having to drag out the washer and dryer, he never took a break and he was there for over 4 hours. Just a gem.

Jeremy was the service tech that did the maintenance on our A/C unit and was friendly, helpful and professional. I'd recommend Jeremy and Swan to others.

John was courteous, considerate, and very thorough in finding and correcting the problems at a reasonable price. We will call Swan first from now on. Thanks John!

From the start when I reached the customer service agent on the phone I was greeted right away with fast, friendly, and experienced people who helped set up my appointment with in two days of that call.
My plumber even came early, which worked perfect for my schedule that day, and he was willing to show, and tell me everything in detail that needed to be done before he did the work. Much appreciated his patience. I also like the fact he was very courteous and did a thorough and neat job. Would recommend Swan to my friends and family!

We had a great experience with Swan Plumbing and Heating. Spencer was the tech that came out to our house and took his time to do the work and explain what he found. Glad we signed up for the Club membership!!

They came out to clean my sewer line and clean my A/C and furnace. The guy that came to do the sewers checked them out and said they didn't. Red cleaned, saved us tons of money. HVAC guy was very thorough, showed me everything he was finding and prices before he went ahead and did any work. I signed up for their membership!

This company is absolutely fantastic and definitely one of the best contractors that I've ever worked with. Every aspect of my experience with them was seamless and it is very clear that they take professionalism and customer service with the utmost seriousness. First off, their bid for a new furnace install was extremely competitive and the best price out of the three bids I had received. They have a policy where they will price match any other mainstream company and they really came through on this. Second, the service technicians were all extremely professional, knew exactly what they were doing, and always made sure that I was happy along the way. The customer service department was also excellent and got me set up perfectly for the permit process (which went totally smooth) and energy rebate. Finally, the handyman they sent over (Tyler) to the repaint floor that got a little damaged from the install was super helpful and did a great job. I was very impressed that Swan was so agreeable to repainting my floors and never seemed to cut corners. In sum, every person I interacted with at Swan was awesome and I really can't recommend the company highly enough. With Swan, you get the best prices and the best service. There are very few companies that can make this claim. I found them from searching on Yelp and am very glad I choose them.

Tyler, our service person, showed up on time and serviced both our A-C unit and furnace.
He was knowledgeable, and explained what he was doing.  He did not try to up sell me in any way.
I would recommend Swan and Tyler for service work.

I saw a value add deal for an $80 furnace/AC tune up. John arrived on time and was professional. Instead of a tune up John inspected the furnace and stated the unit is at the verge of running too hot due to lack of air flow. He said my furnace was installed incorrectly and recommended raising the furnace up so the intake would come from the bottom at a cost of $1195. He also recommended a deep clean of the furnace $285 and Evap Coils $565. He enticed me with a monthly service contract $15/mo to lower the total cost to $1636. Sticker shocked I went online to find the installation instructions to confirm the furnace was installed incorrectly. The instructions stated that the side return air intake was acceptable. I sent an email to Swan questioning this and Andy Swan responded that per the notes in the installation instruction if the unit has more than 1800cfm air flow requirements then the intake hole needs to be on the bottom. I asked how to confirm that my furnace had this requirement and Andy then backtracked saying that he checked with the manufacturer and that my furnace is right at the 1800cfm and that I didn't need the air intake altered. At this point I got more suspicious and decided to get a second opinion. The new contractor quoted a much cheaper price to have the furnace and Evap coils cleaned, and stated the air intake was fine. I informed Andy Swan that a long term trusting relationship was not possible and asked to cancel my monthly contract and to just be charged for the furnace tune up since he didn't work on my air conditioner. I was going to leave things at this figuring I could chalk it up to a difference in opinion, but then I got this response from Andy Swan:

Mike,
If you are merely searching for someone to tell you what you want to hear ( that your furnace is perfect ) then we are not the right company for you. John is one of the sharpest techs around. I guarantee you if your heat exchanger is pulled out of your furnace you will see several dark black burn marks from the furnace getting too hot. This is caused by a lack of airflow. I don't understand why you would even have your furnace looked at in the first place if you are going to argue with someone that is giving you constructive ideas on how to improve the performance of your system.
I will cancel your club membership and not charge anything for John's visit yesterday.
Good Luck!

John specifically said that with the camera he did not see any signs of burning on my heat exchanger. Any company that is scared of a second opinion definitely does not appear to be honest. Glad I will not be doing any more business with Swan and glad they did one right thing by not charging me for the service.

We needed to replace our water heater and fix two faucets at our new home - I was extremely impressed with Zane and Jerry - they came out to my house to do the work and everything was completed in the same day.  They were professional and polite and very respectful of my home.  They walked me through all of the work and tested everything to show me how the new features would work moving forward.  I was very comfortable with them being in my home and very comfortable after they left with knowing how everything worked.  I will continue using Swan in the future and have signed up for their monthly plan to include annual inspections of our systems in the house.  We have used other companies in the past at our previous house and never felt this comfortable through the entire process as I did with Swan.  Thanks guys!

Adam came and looked at the issues we were facing and provided some simple recommendations that ranged from simple filter replacements to replacing the entire system. The thing is, he never pressured or pushed for the expensive options. Now I know what is ahead of me in maybe a year or so, but for now I am happy to live with my current implementation. Consult costed $49 and I replaced my filters myself. Will be calling swan back when I am ready to replace my undersized HVAC system... but not this year.

I originally hired Swan's to do a heater tune up. After the technician left we noticed the heater wasn't working properly and called Swan's again. They sent out a technician that same day. Spencer found a wire that was previously disconnected and fixed things. He was friendly, courteous and thorough. I appreciate Swan's professionalism and willingness to do the right thing.

When I scheduled an appointment, I listed off five things that I needed done. I expected that the A/C work might turn into a big task and that the rest would be fairly simple plumbing work. I figured they could get at least a couple of those done that day but the visit lasted less than an hour and all I got was quotes. We both forgot about the one thing I assume he would have been able to do on the spot - snake a drain.

But the real problem was that the A/C issue was 100% misdiagnosed. Their quote might have been reasonable for the work they wanted to do but it was the wrong work. After scoping around the furnace for maybe 15 minutes, without checking anything else, the repairman jumped to the conclusion that the evaporator coils were totally clogged. Because of the system's design, accessing the coil would be a fairly involved process and would have cost nearly $600. Cleaning the whole system was $1,050. I got a second opinion from a more experienced company. They found that the coils weren't clogged at all but the air filter was, as was the condenser outside, and there was a slow coolant leak that must have started recently since the pressure (which they bothered to check!) was still good. Imagine if instead of replacing a filter, hosing off a grate and fixing a leak, I paid nearly $1,100 for a cleaning and still had a problem to fix.

But on the positive side, the guy did talk me about of doing some work that I only wanted done if it was convenient. Because of how much galvanized pipe corrodes, that work had the potential to become a big project, replacing a lot of pipe throughout the basement. I appreciate that honesty instead of starting work that they know could become very involved.

Spencer came to complete the inspection for our service.  He was timely, professional, and provided excellent service.  We have been very happy with Swan's installation of our heating and air conditioning system.

We obtained an estimate from Swan for work we needed done after our son-in-law had them do some work for him. we were not disappointed. The estimate was very competitive with another large company and all was very transparent. A couple of days later, they sent Detlef to do the work and he was excellent. He first laid down mats to protect the floor and carpets. Then in 4 hours time he repaired a number of items for us and did a replacement of a gas powered water heater. He was neat and clean and able to figure out a very complicated cartridge replacement on a faucet. I would recommend Swan Plumbing, Heating and A/C and Detlef to anyone requiring such services.

last year after we moved into our new home, we needed some plumbing help. we called SWAN bc i have seen their ads everywhere. the first gentleman i talked to was very nice, but the next one i spoke to over the phone was extremely rude, interrupted me, and was very glib. i shrugged it off. then a different plumber came to the house and he was even more rude. he tried to scare my wife into having some work done that we didn't actually need, and the cost would have been in the thousands. she got him out of the house and we will never go back. it seems as though the sexism is rampant.

I have no idea why this place has such great Yelp reviews. Everybody was very polite and professional and they arrived on time. However, they basically lied to me about what needed repairs based on reports from several people who came and gave me second opinions. I was told my water heater was leaking and was sitting on a board over a hole in the floor (no real floor above it). Well, based on the completed and finished floor apparent to my eyes when my handyman pulled out the water heater, this just wasn't true. I got the impression during the entire consult that my technician was trying to scare me into paying a lot. Based on the (nonexistent) hole in the floor, I was quoted $5800 - $6800 for a new tankless water heater (oh, don't worry, they have payment plans with 9% interest rates...yikes). They didn't even quote to try to work with the current water heater and acted like this wasn't even an option. For the record, I got my water heater reinstalled for about $600 elsewhere as there was actually nothing wrong with it (just had been self-installed previously and needed a couple of updates). I would trust these guys with nothing; look elsewhere.

I had an issue with a leaky faucet. I called Swan, sure they were nice and on time, but I really feel like they tried to take advantage of my situation. I was told I needed $1,300.00 to fix my leaky faucet...really?? I contacted another plumber and he did the job for $100.00.

Our water heater broke at 10pm.  I called SWAN the next morning and they came out right away.  Drilon was very professional, friendly, and knowledgeable.  His team, especially Chris H and Arthur E, did an exceptional job installing our new water heater.  They paid attention to detail and had a whole team of experts to help, including an electrician.  Highly recommend.

Swan installed a new AC, furnace and water heater for me.  Price was reasonable and the no interest finance was great.  There were a few hiccups during installation but Swan did what was needed to get the job done.  Everyone was easy to deal with and their customer service has been great.

AC didn't fire up this year.  We knew it was on its last legs.  Called Swan based on these reviews and were very pleased.  It took awhile to work us into the schedule (it's been very hot).  Once we agreed on a system and price,  they got to work.  Everyone we dealt with was professional and, rare for this kind of company,  was very customer-focused.  This was a big purchase for us,  and all along the way,  we felt we were in good hands.  Highly recommended.

Spencer did a super job of identifying our heating problem, doing a show and tell to me of the nature of the problem and the solution, obtaining the necessary part, and installing it.  The heat is back on.  I especially appreciated Spencer's concern with helping me to understand the problem, the remedy, and the cost.  He is the best guy that SWAN has sent out, and I'll ask for him in the future.

Called Swan on 12/3/16 explained my needs. They scheduled me to for 12/5/16 and the phone rings early that they are unable to do the job because is has to be done by a commercial plumbing company. Absolutely wasted my time this is something the scheduler should know before setting appointments. The scheduler explained when I first called that she would schedule a supervisor to come out. All plumbers I have called today have no opening till 12/6/16. Be sure you get a answer when you call Swan as to whether they are capable of doing the job you need done. Apparently the scheduler needs more training.

Very professional company. We have used Swan to install a tankless water heater and to replace the A/C in our home. They do a great job, are very professional, polite and prompt. A great company and very trustworthy and honest.

Swan's plumbers are always on time which i appreciate.  John spent alot of time with me explaining how my water treatment system works.

Promptly came out and for $22 gave a $854 quote and said it would take a few hours to fix the leak under the sink.  We said it was too much and they came down to $400 and sent out a kid who did the fix in 30 minutes.....  $800 an hour and we feel taken