Sunshine Home Services

Absolutely floored by this service. Not only did they come out and fix the issue within 3 hours of contact, they were professional, friendly and patiently taught me some ins and outs for our disposal that I needed to know without making me feel stupid. Looks like we've found our go-to in Aurora if we ever have anything break again!

In contrast, we hired another service initially that set up a 7 am appointment, didn't show, didn't answer their phone, and didn't apologize or make any attempt at remedying their no-show.

Thanks for coming to our rescue, Sunshine!

Our air conditioning went out on a weekend with guests in town on one of the hottest weekends of the year, and the actual owner of the company came to our house (when they're normally closed) to troubleshoot and fix our issue as well as upgrade our thermostat. Our guests are older and not getting this fixed quickly could have made for a miserable visit.

This is the kind of service you hope for from a local business but don't often get. Thank you so much, we are grateful and will definitely recommend you to others in the future.

Bad service. Overpriced. I wrote this email to the owner in April 2021. He never even bothered to respond.

I am reaching out to let you know that your technician did a snake cleanout and made a repair recommendation that was inappropriate for our situation. We called for an evaluation because our kitchen sink drain was back flowing and flooding under our sink. He snaked the drain and said it was draining better and then recommended that we pay $1K to replumb the entire drain area under the sink. This recommendation seemed wrong to us since this is only a recent problem and we have lived at this house over five years. So when the flooding happened again we called out a different plumber. His recommendation was to run a camera down the line. With the camera we discovered that we have a problem with a lot of grease buildup. Had we gone with your technician's recommendation we would have wasted our money as the grease problem would not have been solved whatsoever. 

We feel as though your company caused us to waste our $280.67 for the snake cleanout because that did not properly address the problem. I have attached the video the second plumber made last week that shows the grease buildup issue.

Beware!!!! Services are overpriced!!!!!!!! Their labor came in at over $350/hr!!!

I've used Sunshine Home Services five times over the past few years (toilet issue, furnace & A/C tune, water heater tune) and have been mostly pleased. However, this past time was a total nightmare. I needed a foot of PVC piping reconfigured underneath my sink before a new dishwasher could be installed. Sunshine didn't hit their arrival window (they did notify us that morning of the delay).  When their tech did arrive, he drove past our house and parked a few houses down. He sat in his van for an hour and twenty minutes. He then came in and looked at what we needed, left to get materials, and then did the installation. His shopping for parts and the installation took less than 2-hours. The bill came in at $769 for maybe $20 worth of material and less than 2-hours of labor!!!!!!!
After a few calls to Sunshine, I was finally able to speak with their VP of operations. He explained to me they have profit margins, overhead, etc....
I'm a small business owner so trust me I get it, but this was a ridiculous example of price gouging. He also mentioned that we pre-approved the work and estimated cost (this is true, my wife did approve it). If Sunshine was a customer-focused business I think they would have listened to our concerns and been open to discussing their pricing after the fact. Ultimately, I think we were charged a flat rate that didn't apply to the actual work being done and for the time that their tech sat in his van. Lastly, I reminded the VP of our loyalty and the value of repeat and happy customers. He was unmoved. They were obviously happy to take advantage of us and lose a loyal customer.

Sunshine replaced our furnace, AC, and water heaters ~5 years ago. It was a disaster, the guy who did it ended up getting fired, but they did right by us and fixed everything at cost. We found out ~3 years later our humidifier was still not hooked up properly, so they fixed that and gave us 3 years of their premium membership. After all that I  still would have given them 5 stars and recommended them because who actually stands by their work like that?

However, their prices have gone up an absurd amount since then. My sister got a quote from them 3x of a competitor and I just had the same to clean our furnaces. I found another company to do it who did a great job instead.

TLDR; over priced, and the work may not be right the first time, but at least they seem to stand by fixing it. I'd still go elsewhere.

William and his team did a great job installing our new HVAC system. They worked with us on selecting the best options to meet our needs and didn't try to oversell. William was always prompt and he and his team would clean up each day when they were done. We had one or two service calls after install and William or another technician would be here within 24 hours to help out. Couldn't recommend them more!

Great service once again provided by sunshine plumbing heating and air. Manny the Hvac tech was knowledgeable, friendly , efficient and affordable. I would highly recommend this business to anyone needing repairs , tuneups, or new heating and cooling systems.

Another successful service from Sunshine. Did not know that water heaters needs to be drained yearly to prevent build up of chemicals. The hot water we use to take showers and cook food is now cleaner. Order a Plumbing Inspection now which includes a water heater flush because I bet most homeowners don't have a clue on what's in their waters.

Technician Rocky L. was very knowlegeable and I recommend him for plumbing problems.

Completed water heater installation project at quoted price. Responsive to maintenance questions and provided clear ETA on when service could be provided. Sunshine also provided another service technician when the original technician was running behind.

This company just cost me $4k from the shoddy work that they did when they installed a new furnace about 6 years ago.  The furnace has been steadily degrading in performance since it was installed and it turns out that they sold me a furnace that was significantly too large for the house (yea, so they could make more money).  I now have to replace the furnace with one that is the right size for the house.  This company is despicable.  Take your money and your business elsewhere.  Also, stay away from their  club nonsense - it is a complete scam.

This place is HORRIBLE DO NOT use them if you need something done. I called 5 time to make SURE they could fix a leaky shower for me, was told each time they could and would be there and i would get a call back...never did i get a call back OR Did a tech show up as promised.

I did get an offer of reimbursement but since I left a bad review that was off the table. So unfortunately I won't be doing any false advertising for them.

My experience with Sunshine today was wonderful! They communicated the time frame of when the tech would be at my house by phone AND email, the tech (Dylan) called when he was 30 mins out, and arrived right when he said. With covid going on he was prepared with a mask and booties to cover his shoes. He did the work of clearing a blocked pipe quickly, was pleasant, and even won over our dogs who can be a bit picky.
The entire experience was efficient, friendly, and a huge relief!

Can I just saywow fantastic service! Not to mention Quality, Professionalism, Care, Great Communication, Easy and they just got it done in a few hours!!! We are very happy with our Halo 5 Whole House System! Thank you so much William and Susan Frew!
And we loved our tech expert Brett Thollot, he took such good care of us and did a great and neat job with the installation!  You guys have made us customers for life! We are so happy we do not have to buy salt ever again! Very happy with this product!

Never responded.  Rescheduled.  Then never responded again.

A few neighbors recommended these guys, so I used their chat function to schedule a quote, which promised a response as soon as they opened at 8:00 am.  No one responded by noon, so I called them directly.  After many excuses, they scheduled a quote for Friday between 3 and 5 pm.  At 2:45 (when I had already left work early and was on my way home) they called to cancel.  When I talked to them to reschedule, they stressed that they normally charge $50 just to come out to look at a job, but they were doing me a favor by offering a free quote.  Again, I left early from work for a 3 - 5 service window on Tuesday, and NO SHOW.  No call.  No text.  Nothing.  No company charge you just to give a quote and certainly no company should make you leave work TWICE for absolutely nothing.

Well it saddens me to change this review as I've had such a strong experience with sunshine over the years. However yesterday I felt bamboozled. Sunshine changed to a flat rate pricing policy...which they don't tell you on the phone. Only upon arrival. I needed a shower drain cleaned. I asked the technician what he thought was best. He said he would look at it and then have company reimburse me if the job only requires a p trap clearing. Well $884 dollars later it was like a whirlwind. $884 for a job that should have only cost $150-$400 max with any other company. We have a call into the manager. The technician was there for 45 min. Beware of this new pricing policy. Don't get bamboozled like I did. Again I've had such a great experience with this company in the past it's sad to feel taken advantage of this round. Do your research yelpers...their pricing structure will catch you off guard.

AVOID AVOID AVOID. Their scam is to get up into your home and provide an outrageous estimate, hoping that you will pay the outrageous price or be on the hook for the trip charge.  I requested a quote for a pressure reducing value.  The quote I got was twice as high as all my research indicated.  When I asked how much I was paying for the part and how much I was paying for the installation, William responded I don't know.  When I asked him to call the office to find out, William said that the office wouldn't know either!  RED FLAG SCAM ALERT!  Whenever a service provider tells you that they can't provide this information, you can be 100 % sure that they are lying to you.  William knew at that point that I was on to his scam, so he made up an excuse and left my house.

AVOID AVOID AVOID!

I had a great experience with Sunshine! They were able to dispatch someone to my home for a same-day AC service. Manny called to let me know he was actually ahead of schedule, which was awesome! I asked him to text me when he arrived so I could I put my dogs in the backyard because they like to bark, and Manny happily texted to say he was outside. Manny diagnosed the problem within minutes of looking at the humidifier and was able to fix everything. Manny, as well as the office staff who answered my call, were friendly and professional. I also appreciate that they are as paperless as possible! I highly recommend calling Sunshine for repair help.

*Update* I had to be the biggest asshole to just finally get a response and get things fast tracked to being settled. Susan- the owner/ was kid enough to reach out to me to get this handled by tomorrow. I will update this as the process goes. I just want this fixed so it can be done.
The ball has been severely dropped for us throughout the entire experience on this.
I would've sad the original experience of this was a it can happen thing but this is beyond overboard.

As customers we haven't been just dropped. We have been drop kicked!

-------
Back in June- out ac completely died. We had sunshine come out and decided to install a new ac and heating unit in our home- which was quite expensive.

The process took about two weeks from start of the project.
They were kind enough to let us use a portable ac unit in one of our rooms to help with the heat. They came and started their install. However- there was issues since they didn't have a correct parts they needed. After the workers left the day of the install, I never heard anything else. I wasn't informed when the part would come in, when they would return to finish the work or what the plan was.
Three days later- a worker came unannounced to my door to finish the install. That would have been excellent if they called and communicated with me when they would return. U fortunately- I wasn't even at home. The worker informed me that the office told hi to just show up at our house and not worry about us knowing if they were coming or not.
The workers waiting in front of my house for two hours until I returned home.

After it was installed- I asked about filters for the house and if they could kindly put one back in for me since I am short. The worker informed me falsely that I don't need a filter at all. He also told me that their owner would come for an inspection appointment to make sure everything is installed correctly and quality work was done.
I again never heard anything at all. But they were very prompt in calling me to pay the bill. So when I finally heard something- I inquired of when this inspection would happen so that way I know everything is installed safely and I am allowed to use our new AC unit.  Another few days go by and the owner finally comes.

He had zero interest in talking to me. I informed him about how the entire process was beyond u professional- how they have POOR communication- but I was also fair in letting him know that it's not the workers faults. They were polite, kind, and answered questions. How they run their business is awful!! He seemed flustered and offered a year of filters to make up for the Inconvience which was kind.

However it is NOW almost September and almost THREE months since having this install and we are STILL calling them to try and get our rebate sotuated. We keep getting a run around.
We decided to go with them because they were suppose to give us a manufacturer rebate of $2k. My husband calls and leaves messages almost every day and they are ignoring us- so now I feel compelled to write a review on social media and warn people.

While their employees are awesome and do excellent  work- don't count on the business for excellent communication and honesty. I WILL continue to keep calling until we receive our rebate. But from here on out- it's not likely that I will do business with them ever again never have I received a run around in an experience like this!

DO NOT USE THIS COMPANY!  This whole experience with them replacing the supply lines on my hot water heater has been a NIGHTMARE.   The work was done on Monday for $800.  That's astronomical, and guess what when they left after telling my nanny that he was having trouble with the pilot light - the pilot light wasn't on.  
They came back that night saying they couldn't get the parts and I would need to purchase a new water heater and the parts wouldn't fix it and I would need to get a new water heater at a discount.   They quoted me $2,740.65!  This is now three days later with my two children and I not showering and boiling water to do the dishes and AMAZINGLY when I said I am not buying a new water heater they need to fix what they broke, they discover my water heater is under a 12 year warranty!  The second technician who came out told me my water heater was from 1999.  Totally false and wrong, it's only 7 years old and most water heaters last at least 10 to 12 years.   Oh and it gets better.  They will come drain my water heater and take it to Lowes but not for 2 more days!!!!   So now I am paying Lowes an additional $655 to deliver it and install it today.   This company is a SCAM!!!!!  They say they offer 100% guarantee, and I 100% guarantee they will scam you too.   RUN DON'T WALK AWAY FROM THIS COMPANY!

In preparation for the cold season, I contacted Sunshine to have my furnace inspected and tuned.

The arrival window was between 1 - 3 pm. With these types of service calls, I'm always used to having someone arrive at the tail end of the window. The HVAC tech, Hank, rang my doorbell 20 minutes before 1:00. (Of course, he called prior to arriving and I simultaneously received both text and email notifications.)

He was courteous, professional, thorough and friendly. Really not much more to be said: my experience with Hank and Sunshine Plumbing, Heating & Air was a 110% smooth and pleasurable experience.

I wouldn't hesitate for a second to refer this company to anyone in need of plumbing, heating and air services.

Sunshine came out to quote a basic sink and disposal installation today. $1500!? I asked what it would cost to replace two shut off valves and he said that would be an extra $200+. How about, no thanks! When I asked the guy why it was so much, he said that's just what it costs to have it done by a licensed master plumber. Well, I am now having Lowe's do the install and it costs $249...done by one of their master plumbers. The reviews sounded great for this place or we would never have called them out.

In early December of 2018, we experienced a drain line back up at our home in Lakewood.  The basement drain was backing up.  It was of course the weekend.  I called Sunshine Plumbing because I had used them in the past and had a favorable experience.  They sent someone out on 12/10/18.  The Technician offered a price of $129 to cable (clear)  and then camera the line.  I agreed to the service.  During the cable work, the Technician pulled out some roots.  Then he ran his camera through the line.  The Technician and I monitored the camera's progress.  However, it was pretty difficult for me to ascertain the true condition of the drain line because the camera view was constantly upside down and sideways.  At one point, the camera was completely underwater in what the Technician described as a low spot and this was my problem.  He recommended I either spot repair or totally replace the drain line.  It sounded expensive, so I asked him if Sunshine offered any kind of Veteran discount.  I'm an ARMY Combat Veteran.  He said they didn't, but the had a club membership for an annual cost of $294 and if I purchased such it would reduce the cost of this potential repair by 25%.  There were also many other benefits he described in great detail.  So, I purchased the club membership and he agreed to get the estimates for repairs to me ASAP.  He told me the estimate would include the club membership discount.  I was then billed $149 for the cable/clearing and camera work even though I was quoted $129.  The Technician actually noticed this and said he would just charge me $129 because that's what he quoted me, but he didn't.  
When I got the estimate for the drain line work, it was $7.8k to repair and $14.8 to replace.  The two costs were higher than I expected based on some comments the Technician made, so I called the office and asked if the estimates included the 25% discount for the club membership.  I was quickly told the club membership did not offer a discount for New Digs and that all the details were outlined in my membership information.  Ok, my fault for trusting the Technician and not reading the VERY lengthy membership agreement and terms.  After speaking to my wife, I called Sunshine back the next day and requested a refund for the club membership.  They told me they would process the refund by check and I would get it in the mail.  Not really sure why they couldn't just credit my card, but whatever.
In about two weeks, the drain line was backed up again.  The initial cable/clearing work we had done carried with it an additional clearing should it back up again within 30 days at no cost.  So, we called Sunshine on 12/30/18 and scheduled another service on the afternoon of 12/31/18.  I actually scheduled the appointment with the Sunshine answering service because Sunshine didn't answer their phone.  This has happened to me several times during normal business hours with Sunshine.  Meaning I call during normal hours and get the answering service.  I told the answering service it must be the afternoon because I was going to be working all night and wouldn't get to bed until around 6 am on 12/31.  No problem per the answering service.  However, when I did get up on 12/31 around 12:30pm, I had a message from Sunshine explaining they're only working a half day due to the holiday so it must be completed by 1pm.  I immediately called their office, but got the answering service who explained the Sunshine office was closed due to the holiday.  So, I had to call another service provider and shell out another $350.  The other company came out on New Year's Day at no extra charge.  
I still thought we had major trouble with our home drain line since it backed up twice in a few weeks and because the Sunshine Technician said so.  So, I brought out an independent contractor who didn't perform any kind of line clearing or repair work.  This man was a plumber for over 30 years who is now retired and all he does is drain line inspections.  He came out and ran a high resolution camera that was a lot larger in physical size that what Sunshine used.  This Technician spent about two hours running his camera up and down our drain line looking for issues. Whenever his camera would get the slightest tilt, he would correct it so the view was always right side up, easy to see and understand.   He found no problems or concerns with our drain.  I was absolutely dumbfounded and honestly didn't believe him.  When I told him the Sunshine camera was underwater, he explained the Sunshine Technician likely used a much smaller camera to seem like there was more water.  This independent Technician asked if I had been given a recording or photos from Sunshine.  I was not.  However, this guy gave me a full length video of the entire inspection and practically begged me not to spend another cent on our drain.  It's been well over a month and I've never received my refund for the Sunshine club membership.

Once again I was impressed with the service and employees at Sunshine. Justin did a great job tuning-up my furnace and was informative and efficient. This is not my first time using Sunshine and it won't be my last. I would highly recommend them.

I have nothing but praise for the folks at Sunshine Plumbing. To make a long story short, another plumbing company botched a repair, leaving me with a badly damaged shower that required we turn off the water to the house. That company charged me $700.00 for trashing my plumbing, and would only offer me a discount if I paid them to come back and fix what they broke. Instead, I called Sunshine Plumbing.

Sunshine sent a plumber by the name of Brett. Brett was polite, professional, and knew exactly what needed to be done. He explained what he was going to do, fixed the problem in a couple of hours, and carefully cleaned after himself (and after the company that had previously screwed things up). He also provided suggestions that helped minimize the cost of the job. The price was very reasonable, the work looks great, and I have water again. This was my second experience with Sunshine and the first one was also positive. Sunshine is now my go-to company for all things plumbing-related.

I have spent months trying to clean up the mess this company left in my house. When faced with a simple task such as taking off a wooden door to access a crawl space, they removed the entire frame including the door.

You would expect that if someone removes a door to access a crawl space that they then would put the door back, but I guess if you destroy the entire frame, then it's up to the homeowner to just deal with it.

I'm so frustrated that they might even get out of the 10 year warranty, because quite frankly I would rather pay someone else then have them in my house.

I would give negative stars, but that isn't an option. Avoid this company at all costs

Sunshine Plumbing, Heating & Air have completed two projects in my house now.  First, a plumbing debacle resolved quickly and efficiently. Then, the most recent time they came out to diagnose and ultimately replace the furnace that stopped working.  They are always friendly on the phone and the technicians are professional.  Lorenzo and the other technician (so sorry I do not remember your name) did a great job with diagnosing the problem and explaining it to me.  They then went above and beyond to make sure things were set up properly despite a very challenging environment and cold temperatures.  Both were personable and friendly and completed the work without any issues.

I will not hesitate to call them for any future projects and will definitely recommend them to friends.

I have always been very happy with Sunshine for my primary residence and rentals. Today was the same experience. Justin was right on time, knowledgeable, professional, communicated well. Their communication before arrival was exemplary - I know exactly who was going to my house and when. This gave up peace of mind. I will never hesitate to call Sunshine for any plumbing-related needs

My experience with Sunshine was absolutely the best! My technician for the day, Emmanuel/Manny arrived early within the four hour window that was scheduled.  He remembered that he had been here a year earlier and that my furnace was in a crawlspace, Which posed no problem for him. He was friendly and  professional throughout the experience. When he finished he advised me of what he had done and charged me the price agreed-upon. When I asked if he had been able to replace the insulation over the opening into the crawlspace he told me he had. But he offered to show me what he had done. We both went to look and upon inspection it was perfect. I told Manny that it was so nice to have someone I was familiar with return, and that I was pleased he was still working for Sunshine.  He shared that he was treated well and enjoyed working with them.  I couldn't have had any better experience and so I highly recommend sunshine!

At no fault of Sunshine we had them out - again.  This time we had issues with a garbage disposal.   William F. was the technician.  

1) timing was on time
2) I appreciate the use of technology.  Appointment reminders, and even an email the day of to tell me who to expect
3) William fixed the issue in no time flat

My wife and will keep the Sunshine card as our de-facto call. I've always felt the service (at least so far) has been courteous, the price reasonable.  

Based on the fact that William went beyond the call of duty (and that is what I save 5 stars for) I've upgraded the rating.  Definitely will use again.

If you sign up for the Sunshine Club membership, do NOT move. They will not transfer your service to your new home. What does this mean to you? You have to purchase a new membership which means if you did not receive all the services that come with the membership, you lose them. I paid over $200 for a membership to get 1 service.

After talking to the owner they are now willing to do the transfer to the new home. Would have been much better experience if they had agreed to do that from the beginning.

Feb 2018 - I decide to give them a 2nd chance. I had switched my original review from 1* to 2*, but all that was good for for was nothing. Our furnace went out yesterday, I talked to a good friend who said Sunshine is good, give them another try. So I called and set up an appointment, the female owner called back 30 min later and said they were not going to come out since we were in the do not service list.

Dylan showed up on time and did a great job repairing a copper pipe that had sprung a leak resulting from lousy soldering work done by a previous company.   As a result of  work last month by Dylan to install a new sump pump, the leaking pipe did not flood our basement.  We are very grateful for his excellent work both times.

Hired sunshine for a basic furnace replacement. I had a complication with my furnace install due to the crawlspace entrance being too small. Although there was some miscommunication at first, sunshine really pulled through. The owner of the business showed up at my door to make things right.

They removed the concrete, swapped out my furnace, upgraded my thermostat and replaced the concrete. The owner did most of the work himself and even came at 9pm one night when the furnace wasn't turning on as expected.

Definitely recommend working with Kim and William.

Called this company to come out for maintenance of shampoo bowls (2) at my salon. They ended up charging double what was quoted which we paid no questions asked, and also cracked and damaged one of the bowls. Needs replacement at the tune of $1400 not including installation cost. Had their insurance company investigate damages they caused and claim was denied as well as company has not reimbursed. Will have to file a small claim if I want to hold them liable. Very disheartening.

I had a great experience w sunshine a few years ago and thought I would try them again. BIG mistake. Lots to say about the incompetent but polite text service and booking system, which I now believe was the universe trying unsuccessfully to save me from them. Main complaint is that they will not give any estimates ahead other than a $59 service call. I would accept if diagnostics were involved but my repairs were self explanatory.  According to the technician, they have a price list with no flexibility, which seems like something that would translate to advanced quotes, but no. So installing a new faucet took 12 minutes and was $450. (And I am unconvinced it was sealed at all correctly.) A toilet that needed a $3 gasket was $400. The brand new technician spent 30+ minutes in his van (no idea why) and promised to follow up with information he requested from Toto but never did. I had heard the owner speak at a women's business event and like to support local companies but not mercenaries. And no longer this one.

A/C had failed, was able to book same day service visit.  Technician (Manny) showed up promptly on time, quickly diagnosed the issue, etc. Upon my approval, ordered the parts, rescheduled final repair for the following day, etc.  Attentive, courteous, prompt, effective - hard to find a combination of these factors these days....!!

Love, love, love this company. Communication is terrific. Lorenzo showed up right on time both days and worked efficiently. No mess was left and the new humidifier looks great. They had to install a new outlet which I thought would be difficult but they made look easy. Would not hesitate to hire this company in the future.

***See Addendum at the end of this review

The critical question to ask when hiring a heating and cooling company is:

What do they do if things go wrong?

Unfortunately, the experience you may have with Sunshine Heating and Cooling if something goes wrong, may cost you more time money and frustration than you bargained for.

And that is understandable if you talk to the owner about a problem.

Here's the story:

After an AC install over the summer, the hot water stopped working.

They were called back to fix it and one of their technicians, Dmitri, promised all was well.

Unfortunately, this was just the beginning of their incompetence.

Of course it's understandable that companies mess things up. We're all human.

However, when a company does not make good on their mess ups, it shows the real quality of their leadership and becomes a caution for you as a consumer. In the 90% of situations where all goes well, there is no problem.

But what if something goes wrong? Can you trust them to fix it?

Not Sunshine Heating and Cooling. And if you ever have the misfortune of speaking to their owner, you understand why.

After the repair to make the hot water work, they ensured me that it was fixed. Once the weather turned cold however, it was clear we had a bigger problem.

When I turned the heat on, it only blew out cold air. When I called to have them come back out, they botched and missed the appointment.

Once again, upon calling them, they informed me they were too busy to get to me. Even though it was their screw up.

Informing them that the temperature would be 30 degrees that night did not prompt them to action.

They sent out another technician, Gino, who was very kind and helpful, but he was unable to fix it because it was not his area of expertise.

Once again, the problem was unresolved.

Calling the office, Trevor answered and though he apologized profusely, he offered no solutions.  

Instead he asked if I would like to speak to the owner.

And then it all made sense.

You know those situations when you're a consumer and the company who is supposed to provide service to you totally flakes and leaves you scrambling to find another solution at the last moment?

That's what this was like.

Rather than getting on the phone and taking responsibility for her company's poor work, and offering to fix it, Susan (the owner) rattled off excuse after excuse and told me it was my fault because I had abused her employees. How you can abuse a grown man who is fixing your heater is beyond me, but that was her claim.

Then, upon telling her the forecast was calling for snow tonight and that I demanded that they come out to fix the problem they caused, she told me I was now placed on her Do Not Service list.

Lesson? If you're looking for a company to stand behind its work, go elsewhere.

The hassle and frustration of dealing with a company that is unwilling to fix the lack of heat they caused is an unnecessary burden for you when you want to have your heating or air conditioning repaired.

***This review was originally posted on November 10 at 5:00 pm. However, the owner threatened to leave the problem broken if the review was not taken down.  Though I understand her embarrassment, it does reflect poor quality of character to make such threats to someone in such a vulnerable position.

If the owner of the company would call to apologize I would happily remove this review. If you're still reading it, you know she has been unwilling to do that.

I didn't even have a chance to be a customer of this company. I went on their website and emailed my info and request and after 2 days never got reply, so I called and the woman who answered was very abrupt and rude and put me on hold without asking. I gave them a 3rd chance by texting my question and was put off again by saying they would get back to me. I guess this company doesn't need new customers.

Does not deserve even a one star rating. I was scheduled for a 3-5pm appointment. I called at 2:30 to confirm the appointment and was told the owner was stuck on a job and it would be closer to 4pm, but he would call when he was on his way. Ok - no big deal. i called back at 4:30 and was told that I was still scheduled. I call back again at 5:30 and 6:30. Same song and dance = you are still scheduled and Will should be calling you. Bottom line, no one called and no one showed up. My advice is NEVER use this company.

Tony did a great job helping us find the lowest cost solution to our plumbing problem. He had budget in mind for us as we decided on what path was best. He was very patient and friendly. Would recommend him and Sunshine as a company.

I have been a Realtor in the Denver/Metro area for 40 years.  I have several great vendors on my Preferred Vendor List and wanted to give you a try, especially since this is a woman-owned business.  I am very upset with the service I've had so far.  I left work at 10:30 for a service window between 11-1 and the technician arrived at nearly 3pm...not his fault.  I've had to initiate all of the calls, following the proposed arrival time window, to obtain a proposed ETA and no one responded from the office.
The technician did call me at 2:38pm to let me know he was on his way.

I receive about three inquiries a week, from my clients, asking me who I might recommend for a variety of services.  Your customer service has ruined your chances of being on that list.

James and Jeffrey from Sunshine Plumbing were wonderful. The top priority on my list was finding out about running gas lines so I could change over my range and dryer. They helped me understand the process and costs as well as other aspects of changing over. They also provided a quote on the spot.
Additionally, I mentioned a few little [plumbing] things that had bothered me about the house since purchased so they took a look, explained and quoted as well. Other plumbers have come and gone but none helped me understand what the current solution was and how AND IF it could be improved.
Very approachable, helpful, patient and gracious.
My confidence in working with them is a 10!

I called sunshine to get my heating unit fixed in one of my commercial buildings. They were really polite and had scheduled me for 3-5pm. I wxplained to then that the roof had no access and they needed a ladder to get to the roof, it was a one story building so nothing to high. When the technician arrived he stayed in his vehicle for about 30 min. When I approached him he said he didn't have a ladder and left. My business has to go through another day of this blistering cold because of the unprofessionalism of the technician/company.

I saw another review of Sunshine Plumbing that related an experience so similar to my own, that I'm going to use that review as a template. I've personalized that review as appropriate, but the fact that I can use another's experience as the basis of my own review indicates this is a recurring issue.

They seemed so nice and on top of things at first.  

We set up an appointment. I took time off to meet with their technician, Jared. He couldn't prepare an estimate on the spot, but said he'd get back to me the next afternooon.  It's been over a month, and I still haven't heard from him.

I tried sending the technician an e-mail using the address on his business card, but that e-mail address is not current and bounced back as undeliverable. I wrote to the President of the company twice, but still no bid has surfaced.

Clearly, as this is not the first time this has happened, Sunshine does not care much for the time of its customers, whether it was taking the time to meet with the technician, or in writing repeat follow-up e-mails. Skip 'em.

Had Paul from SunShine Plumbing heating and air out to my home. I was impressed by his knowledge and professionalism. Great person to work with and I would recommend him and SunShine plumbing heating and air to anyone that needed help this winter and/or summer. Great employees and great company.

I own a home in Denver and in Washington DC, so I've interacted with many contractors over the years. My overall experience with Sunshine was hands down the worst. It started off well, as I had them come and do plumbing work on my Denver house. Since I liked the plumber, I signed up for a 1 year maintenance deal they had that included HVAC maintenance/tuning. They came in June to do this and confirmed that our AC unit was fine. The technician (I will refrain from using his name) insisted that a Compressor Saver would help extend the life of our AC compressor. He installed this and charged us for $400+ for this. That same week, the summer heat kicked in and our AC didn't turn on anymore. The same guy who did the install came out and said that there was no power to my furnace. I tried to ask follow-up questions and all he did was insist that I pay for the service visit charge. He said it was due to wiring between the compressor and furnace. I asked if it was related to his work, because what else could it have been; he ignored and dashed out. I have several electricians come, and they ALL said the same thing - improper wiring blew out the connection between the compressor and furnace. It took them 2 days to troubleshoot and make sure there were no safety issues. They still haven't charged me for over $1000 in work, because I explained the situation to them and they felt that bad for me. Together, we called Sunshine over 5 times, and EVERY single time, the operator used a neutral, political voice to say someone would call me back but nothing ever happened. I started off very polite but got more and more frustrated, since it was a week of 90+ degrees and no AC. We finally got an appointment and then they no-show'ed. That was a Friday afternoon, and I called back many times until someone finally said that I had been rescheduled to Tuesday; no notice. That's another 4 days with no AC. Had 2 new companies come out and evaluate. To quote them, the previous work was fishy and not best practice. Avoid Sunshine at ALL costs.

My name is Allen Qiu. Please feel free to message me here or on LinkedIn, and I would be happy to provide more details. I just want to make sure noone else has to go through this awful experience with Sunshine.

Let me preface this review by stating that Sunshine Plumbing did not win a contract with me with their bid. This review is based on the estimator alone.

I had signed up for a replacement air conditioner estimate on Sunshine's website. They called me within minutes and had me scheduled for an estimate on my preferred date and time. The morning of the estimate, I received an email with a photo of the estimator, and a call directly from him letting me know his ETA. When he was late (stuck in traffic) he gave me another call with a more accurate time frame. He came over and was very thorough in his inspection he looked at the existing A/C equipment and verified the information that was needed to provide a quote. He told me he would have a quote ready within the day and then was on his way. He surprised me about 20 minutes later when he came back to the house with a printed estimate for the replacement system.

Ultimately I did not choose to go with Sunshine primarily due to the price. The quote was $2000 higher than the next quote, and it was about 80% labor. It was a lot of money for two guys to work for about 4 hours. They also offered a lower price if I signed up for an annual service contract. This kind of seems to be a little scammy from what I could tell. Sure it is servicing and maintaining the warranty on the equipment, but the price they would have locked me in wouldn't have been worthwhile at all. Still this company gets 4 stars due to a good customer service attitude, their pricing is just a little too high for what they provide.

They seemed so nice and on top of things at first.  

Unfortunately, their technician, Jared, showed up right at the last minute of the two-hour window.  Then, after a look at my leaking roof-top evaporative cooler he didn't have an estimate for me.  He said he'd get back to me the next afternooon.  That afternoon has come and gone.  Still, I haven't heard from him.

I tried sending the technician an e-mail using the address on his business card, but apparently that e-mail address is not current and bounced back as undeliverable.

I was able to leave a message with their after-hours answering service.  So, hopefully I can get a response by tomorrow. In the meantime, I have a different company swinging by tomorrow for another estimate.

They do get a second star from me because Jared politely waived the $39 estimate for not giving me the agreed to 30-minute heads-up call. So that was nice.

Hope this helps!

I sent them an email through their website detailing the service I needed and asking for a quote- never heard a word back.

called them on a wed. to repair my air conditioner. Since it was going to snow on Thurs. I asked that they call on Friday to schedule with my wife. They didn't call. I will call them one more time and come back and change this review if they follow through this time.

So easy to work with. Its crazy but there is something to say about working with a company that respects your time and makes it easy. Tec arrived on time for a same day appointment, did what he needed to do and that was it

It was breeze of freshly serviced air.

Lorenzo of Sunshine Plumbing came to my rescue. Against many challenges he did everything in his power to replace my AC in a timely manner. When he ran into a few bumps in the road he swiftly found solutions to get the job done thoroughly and to meet the standard of high quality work that Sunshine upholds. I am so grateful for his hard work in this relentless heat! The office support team was very communicative throughout my experience. This is a company that stands by their work and their people and their customers.

I've had a couple of good experiences with Sunshine in the past. Not this one. I know that I need to have my shower drain scoped (drain cleaner has already been here). I've  spoke to them twice. The first time they wouldn't give me any indication of the price to scope my shower drain, without coming out for $59 to tell me. The second time they told me their camera is too large for a shower drain.

My initial email to the owner included everything I was needing along with key codes and where the crawlspace was located. I also sent a copy of the contract I had stating exactly what the buyers of my house were expecting to be done.

I then had to call and follow up after a few days with no response. I would've stopped here but I had purchased a voucher for them.

The owner did not tell the office anything who in turn did not tell their staff anything-I really tried to make it easy for them.

I probably called them about 6 times to keep everyone on task having to start from scratch each time explaining myself. The days the work was being done I talked to the tech a few times before he even started because they seemingly had no clue what they were being sent to do and didn't know how to get in. The estimate I ended up with couldn't be used because they didn't include all of the items I needed to cover. The price for the work they did do seemed a bit steep

Short story- working with them is like trying to herd cats. If you love repeating yourself as nauseum, call these guys.

A lot has transpired over time about this problem, so what I am writing here is to the best of my recollection.  I have emails I can provide for some of this, but of course verbal communications were never written down verbatim.
On January 9th, 2019, Sunshine installed came to my home to replace a central humidifier for me.  Four days earlier (January 5th, 2019), I had had a brand new Rheem gas water heater installed by another contractor.
The Sunshine technician found he had to drain a water line as part of the humidifier installation.  He could have drained the water into a bucket and dumped it in a nearby basement bathroom.  Instead, he thought he'd save himself some time by draining the water directly into the nearby emergency water heater drain pan.  At first, I thought nothing of it, as I assumed the technician knew what he was doing.
A few hours after the humidifier installation though, my water heater went out.  The status light was indicating a problem with the fuel sensor (a sensor to sniff out potential vapor/gas leaks).  I opened the access panel and found that the water in the drain pan must have wicked up through the vents in the bottom of the water heater.  The inside bottom of the water heater was all wet, and the water was even wicking up into all the insulation in the walls of the water heater.
I called up Sunshine to alert them to the problem.  To their credit, they quickly sent out a technician to fix the water heater.  The technician after a bit of study (he was somewhat unfamiliar with Rheem water heaters, as Sunshine installs only Bradford White water heaters), he was able to get and replace the fuel sensor and get the water heater working again.  He did mention to me that he had no idea why the Sunshine technician who replaced the humidifier would be so stupid as to drain the water into the drain pan.  Of course, there was still a lot of water inside the water heater, and he had no way to get it out.  He suggested leaving the access panel open, in the hope that the water would eventually evaporate from inside.
A day or so later though, the water heater went out again.  This time the status light was indicating a problem with the igniter.  I called Sunshine again, and this time William Frew, the owner called me.  I explain the situation and how it looked as though the water heater would need to be replaced.  He told me that that was NOT going to happen, but that he would personally make sure that the water heater would be repaired and all would be put right.
Mr. Frew came out personally to see what was going on.  He was able to replace the igniter and get the water heater working again.  He also found out that the original technician who had replaced my humidifier, besides screwing up my water heater, had also botched the humidifier installation.  Mr. Frew was also able to get that fixed as well, all the while mumbling about how good help is hard to find these days.  He again promised me that he would make sure that all was taken care of.  I even got him to agree that, if worst came to worst, and the water heater kept going out, he would indeed agree to replace the water heater.
A day or two after that, the water heater went out again.  This time it was again the fuel sensor.  As I happened to at that point have a spare fuel sensor, I was able to replace it and get the water heater running again.  From this point on though I have left the access panel off, and the fuel sensor pulled away from the water heater, in case it was water vapor that was causing the problem.
I also had the original contractor, who installed the Rheem water heater, come out to take a look at things.  He observed all the water inside and informed my that my Rheem 12-year warranty (one of the main reasons I selected this particular water heater) was now likely null and void.  He also told me that his installation warranty was also unfortunately, null and void as well.
I email Mr. Frew about the new problem and asked for his advice.  He replied that he really didn't know what else to do.  I replied back again asking for advice, or where we should go from here, but never received a reply back.  Over the next month or two, I emailed Mr. Frew many, MANY times, but never got a response.  It was only after I called the main office, as well as emailed Mr. Frew again, suggesting that I'd be leaving very negative feedback on every website I could find, as well as possibly bring lawyers into this that I finally heard back.
Sunshine emailed me that they would like to send out a technician to check up on the water heater and perhaps replace the fuel sensor.  I replied back that that would be fine, but I wanted to know first know what the long-range plan was if errors kept popping up.  The only reply I received was again asking me if I wanted to set up an appointment with a technician.  I again asked what the plan was in case this did not permanently fix the problems.
Eventually, Mr. Frew again contacted me, asking what wou

It seems they are understaffed and not good at managing their schedule more than 24 hours in advance...

After seeing all the great Yelp reviews and a recommendation by a neighbor, I was eager to have Sunshine do my fall furnace tune up.  When I called to set up an appointment, they got me on the calendar for 3 weeks out... Not ideal but I was willing to wait and it allowed me to change my schedule around so I could be there for the appointment.  The day before my appointment at 4:30 in the afternoon, they called and said the technician set to come to my appointment was tied up, and wouldn't be able to make my appointment. I asked when my appointment could be re-scheduled for and they said the earliest they were able to get me on the schedule would be for another two weeks.

If they foresaw they wouldn't be able to make my appointment, I would have appreciated they give me more than a half day notice (so I can re-arrange my schedule). Also, after waiting for my initial appointment for 3 weeks, its unacceptable that I would  be rescheduled and have to wait another two weeks, due to no fault of my own.

Justin G. came out to give an estimate for some plumbing work I am considering.  It's a pretty time consuming job and Justin was great at walking me through exactly what the job would take to get done, how much it would cost, and where I could save money by doing some work myself.  I'm still getting quotes for the work but Justin was great at giving me a detailed estimate for the work I want performed.
Update: Sunshine Hearing and Plumbing's quote was one of the highest quotes I received for the work I needed done.  Advice: shop around.

Honest people. Our tech was very professional and waived the estimate fee. We ended up needing a whole new water heater which was really expensive, not because of the tech per se, just that they're expensive in general.

So we didn't go through with it but still were never charged a dime by them. We ended up going the more hands on approach and used Craigslist which was very labor intensive. Was much cheaper but definitely not for everyone and risky as well.

The important thing is we would've never known we needed a new hot water heater if it weren't for Sunshine Plumbing, Heating and Air, so we are extremely grateful for their professionalism and knowledge as well as their understanding in situations like ours.

Thanks again.

What a relief!
As a new homeowner, there are people you need to have in your back pocket. Folks you trust and can call to help you out when things start leaking or breaking or making noises you don't really understand. We've found that in Sunshine, and in our very patient and helpful service tech, Casey. Casey was friendly and full of good tips, and he went out of his way to explain and resolve our plumbing issues (even trimming and rerouting a pipe to our previously leaky P-Trap at no charge - who does that?!). He explained all the potential outcomes on our shower issue and worked his plumbing magic so well that we avoided the costly route and were about to do the quick and easy (but thorough!) instead. I'm grateful to have found this company and have a place we can trust to call on when house stuff goes awry. Thanks Casey and Sunshine!

This review is two fold- part lovely, part nightmare.

Our plumber, Justin was lovely and easy to work with. He did great work and was very nice.
However, the scheduling of Sunshine was a NIGHTMARE. We got cancelled on twice because they forgot the plumber wasn't working that day. I get that this happens once in a while but a call an hour before they're supposed to be there, after we've rearranged our schedules, is not ok. Especially when it happens twice. It then would take over a week to reschedule. Will never use them again! When they finally did show up it was over and hour early so I once again had to rush home.

Sunshine Plumbing Heating & Air gave me one of the best customer service experience I've ever had. Not only are they professional and reliable, but they always stay true to their word. I recommend William Frew & his dedicated team at Sunshine to anyone!

Original quote was $460.  Brian pulled a fast one on us and charged my wife over $900 after service was complete (while I was not home).  No phone call to justify the price increase.  In addition, the upstairs bathroom faucet repair was not completed, however we were charged anyway.  Strongly recommend you look elsewhere for plumbing service in this area.

I called and they had my appointment set instantly.  Justin did my service and was quick, precise, super friendly and professional.  Highly recommended!!!!!

We had a couple hiccups in our project but still rate them 5 stars because the customer service and responsiveness was first rate.  I could tell from the time William came over to our house to quote the project that his business values customers and quality.  Don't call anybody else, call Sunshine.  You will taken care of if any issue arise with performance, function, or cleanup.  They were very honest with us and we will use them again.  

There are many horrible plumbing and hating companies out there- sunshine is a rare good one.

Great service!

We needed a plumber to fix an outside faucet and Sunshine Plumbing did a fantastic job.  The plumber arrived on time, identified the problem quickly and explained the work in terms we could understand.  He even let my 3 month old puppy help him install the new faucet without complaining.

I highly recommend Sunshine Plumbing and will use them again when needed.

This company is a dumpster fire! I called 6 times just to set up an appointment to see my simple job! They couldn't even call back to get that far! I called another company, had it done in less than 48 hours!--the whole job! These guys are incompetent!

I found these folks when my previous plumbers were not doing regular plumbing any longer.  They recommended Sunshine, and I looked them up, reviews were good, so I was in.  They installed a Halo 5, to counteract hard water issues that I was having.  

They are very responsive, and very good to work with.  I have had Rocky L out to the house a couple of times,  He is very nice, and just an all around good guy.  Very efficient and thorough.  Always calls, when he is on his way, and gives me an ETA.  The little things, like that, make me like them even more.  When you have a two hour window, having a head's up can really make the difference.  He is a good ambassador for Sunshine Plumbing.

Not sure how prices compare to other plumbing organizations, as opposed to independent plumbers.  I think they may be a little high, but don't think that they are Applewood, or Ben Franklin - type high.  

The owners seem to be actively participating in the business, which I like.  The owner actually called me, to discuss The Halo 5 filtering system.  When I told him what I had read, he called the Halo people to get clarification.  Then he recommended a fix, and helped me understand how it worked.  I was impressed at his hands on approach.  

I purchased the Sunshine club membership, and have used it more than I thought.  But, it is so convenient to not have to look for someone every time you have a plumbing problem.

I needed someone to come out to look at our hot water heater quickly (at Thanksgiving time, good luck!) and saw that Sunshine had a lot of great reviews. Luckily we were able to get an appointment for the day after Thanksgiving. The lady on the phone was very nice and helpful. (I should also note that I called other places after making an appointment to see if I could get someone to come out earlier. Not only could I not get anything sooner but the other companies were not nearly as friendly on the phone.) Justin G was polite, on time and helped me to understand what the issue was and how he was going to fix it. He told me my options but I never felt like he was trying to get me to spend more money than I needed to. He was very quick with the repair and we have hot water again! I would highly recommend him to anyone. Very impressed with this company!

Sunshine was awesome!  We woke up to a nasty mess in our laundry room thanks to a plumbing problem in our upstairs bathroom.  Rocky was here less than 2 hours after we called for help.  Problem solved in less than 1.5 hours.  Very courteous, professional, and knowledgeable - and he even had treats for our dog.  :-)  Will definitely be using them for our plumbing and HVAC work again, just hopefully not under the same circumstances.

Lucas did a great job today. I purchased a coupon for my furnace several months ago based on good reviews. Because I had no prior experience with the company, I did not want to risk being without heat during the worst part of winter. So I waited and almost forgot I had the coupon -- two weeks before expiration date.

Lucas arrived an hour early, calling beforehand. He explained what he was doing, what he was testing, and why as he went along. Told me the function and importance of the various parts of the furnace. He told me the things most likely to go wrong. He showed me how to do a simple, minor repair myself -- something that could prolong the life of the furnace and at the same time avoid an unnecessary service call.

Lucas is very thorough. He makes a good teacher.

They do great quality work with very fair prices. Best service I have encountered with any service company. Six stars!

Honest and prompt.  I've worked with them a couple of times now, once to do a furnace certification on a home that I was selling and today to help diagnose an issue where our upstairs thermostat was spontaneously rebooting when the heat was running, causing the furnace to short cycle.  They were able to come out same day and Gino, their service tech, was super friendly and helped me diagnose how the furnace was overheating causing the power to the thermostat to be cut as a safety mechanism.  Simple issue to fix and now the furnace seems to run much quieter than it did before as well.  Definitely highly recommend.

I needed several plumbing type things done at my house but didn't know a good plumber in the  area.  My girlfriend was looking around Angie's List and saw a special Sunshine Solar & Mechanical was running.  She did some research and saw several great reviews about them, so we took a chance and booked some time the next week.

William, the owner/operator showed up right on time at 8am, always a good sign.  We had purchased the parts we thought we needed and he went through them and the list of things we wanted done.   William is the consumate professional, he explained his rates and that he would only bill for time that he was working.  After agreeing to the order to do things he pulled out his phone and timed in using an app.  Anytime he had to take a call or go to his truck he timed himself out.  He also was more than happy to let us look over his shoulder and see what he was doing, and tell us what the problem was before he fixed it.  

Our list included changing out a sink, 3 faucets, all hardware in a bath/shower, all hardware in a shower to fix a drip, tightening a toilet to the floor, and flushing out the hot water tank.  He was able to do everything that morning except the shower, only because it has some old, weird parts.   He found a place for me to go and buy the stems, seats, and faucet handles and said he'd come back when I got them.  A couple weeks later I had the parts and he stopped buy and installed them - at no charge!  He said it was still part of the first job and he was just finishing it up.  Wow!  Over the top customer service used to be the norm in the world, not so much now.  

Working with William was a real breath of fresh air.  No trip charge, no parts markup, no BS.  Just great service by a true professional.  

Also, while he started out in Breck he's now working in the Denver area.  I strongly recommend Sunshine Solar for your next plumbing situation.

We called, James came out.  We had a mysterious water leak and had the water main shut off.  They do flat rate pricing.  He said he would have to find the leak.  He did and needed to replace a small piece of pex pipe. I understand that sometimes locating a leak can take time, but all told he was there for 1 hour and 15 mins. and he charged us $481.  We felt they were very expensive for the amount of time spent in our house.  We thought he would adjust the bill because it wasn't hard to find.  I just don't understand why plumbers feel that $380 an hour is reasonable?  The part was maybe $5.  Everyone needs to be a plumber, forget law school. they did a good job, but I can't recommend them because of the price gouging.  Of course we were desperate and I guess they knew that.

My husband talked with Gabe who he said did an outstanding job. That's our 2nd experience with Sunshine. They're our go to company now!

We have been having an issue with one of our two AC units for a few weeks. It would work most days and most evening but if it got too hot and it got behind, it would run but only for a while and then stop completely. It would come back on at some point in the middle of the night and be fine.

I called Sunshine on a Friday (last Friday) and was told that Jared would be coming out on Saturday..perfect! He showed up early after a phone call to make sure that was okay, even better! After looking at the air handler (not the AC..at all) I was told that it could be a transformer or a motherboard. I was also told to replace my filter with cheaper ones so that the unit could get more air. Try this for a few days and they will make another appointment for me for a hotter day so that he could come back to see if the unit would reproduce the issue. After he had left we turned the unit back on to try to cool things off some before it got too far behind. Not only was were we too far behind but now the unit wasn't talking to my AC at all and all it was doing was circulating hotter and hotter air. My bedroom got up to 87 degrees. Not good for sleeping.

I called Sunshine back at 7:30a on Monday and got a message service (I believe) and was told that they would forward the message to dispatch. I called back at 8:30 since I hadn't heard anything, they had not gotten the message. Not only that but the earliest they could send someone was Tuesday. Really?? Not only was the situation worse than before they came out to check it but now we have to wait yet another day and there is still no guarantee that the issue will be resolved.

Is this review premature? Perhaps but as of right now customer satisfaction is not a huge concern from where I'm sitting.

I will edit this review if things work out..or even if they don't.

Both William and Garrett were wonderful to deal with and they were able to get us appointments very quickly!

Garrett diagnosed our problem and told us what we could do ourselves and what he recommended that they complete... At no cost!

William came and performed the work for us. He was right on time and explained everything so that we knew what he was doing. I did my research beforehand and everything he said lined up with what I found. The cost was right in line with the opinion of a friend we have that does similar work.

Overall, it was a great experience and we will definitely use them again as well as recommend them to friends and family.

Anytime we have an issue with the house, we call Sunshine. Since our house is reaching the time when everything seems to be failing, we call them often.  This time we had some issues with our plumbing and they sent Rocky L. He was very pleasant to work with and very informative and went beyond his job to give us suggestions of what we should do to avoid problems in the future.  He also suggested we get a Halo 5 system because our residential water is so bad (Commerce City water) and we could have avoided a lot of these issues that we are having.  No other plumber told us about this.  He thoroughly explained the system to me, shared a video and was very patient in answering all my questions and was no pressure at all.  We are actually going to get it installed by him in a few weeks!  I highly recommend that you ask for Rocky, he's by far the best plumber that I've ever dealt with.

This company was great at first. Casey came out and was on time and very polite. They said they would have my estimate to me within the week. Fast forward two weeks and multiple calls I was finally sent an estimate but it wasn't for my work. I gave up on them and emailed them and told them I would be looking elsewhere and they sent me back a stock email that asked when I would like to book my job!!!! Call another!!!!

I run a local homeless shelter and we recently had some a situation with broken pipes.  Sunshine Plumbing understood that this was an emergency and sent assistance out to us quickly!  Furthermore, they did excellent work and were great to interact with.  Hopefully we won't need this type of assistance again anytime soon, but if we do, we will definitely call Sunshine Plumbing

We have used Sunshine Plumbing a couple times now and love them! My parents have used them as well and they did a great job. Today in the mail we received a package of brownies from them and a thank you card for using their service. How nice is that! What a great company all around. Also we have worked with Casey twice now and he is an awesome technician!

You guys were great!!! Definitely refer you and call you if ever need your services again!!! Friendly, knowledgable , courteous, and professional!!

Casey was efficient and very nice. He fixed my garbage disposal are a screw was dropped in. He made sure I was taken care of and everything was working properly before he left.

Great job Casey R. Unplugged the toilet was kind friendly and did a fantastic job. Give this guy a pay increase!

Justin G from Sunshine came to my home today to install a kitchen faucet and to address a couple of other plumbing issues.  

Justin was great! He called about 20 minutes before he arrived to be certain the timing was convenient and he arrived right on time.  

I have not had any previous experience with plumbing issues so I had quite a few questions regarding the plumbing in my town home and Justin answered all of them expertly.  

Justin was fast, efficient, friendly and professional.  You really can't ask for better customer service than what Justin provided.  Knowledgeable, courteous and personable.  

I will definitely use Sunshine for any future plumbing issues and I will ask for Justin G. specifically.  

A+++

Rocky the plumber was very professional, courteous, and straightforward throughout the process. Hard to be scientific about price, but the charge to swap out a leaking water heater with a new one - even with an Angie's list special - seemed to be a cut above what you'd pay a place like home depot. That said, you get what you pay for probably applies here as the service that they provided was top notch.

The team at Sunshine is awesome!  I called them at 2:00 pm yesterday thinking I'd have to schedule to have my drain snaked the following day - they came within a few hours, then completed the job quicker and better than any plumber I have ever worked with.  I've never seen so much hair come out of a drain!  I give them 5 stars for their great work and the courteous and professional service I received.  Thanks a ton!

Great experience with Sunshine as they just replaced our AC and furnace.  It's the most amazing system I've seen and we can control everything from our phone.  Special shout out to Jarod and Suf, who installed everything brilliantly.  Thank you, William and Susan Frew, for bringing this great business to us!

Another vendor I've worked with and trust (Garvin's Sewer and Drain) recommended Sunshine Plumbing to assess an issue I was having with water entering one of my rental properties. Sunshine responded quickly and professionally, and the technician (Rocky) was very professional and coordinated with my property manager.

Rocky felt the problem was an exterior drain that I'd suspected from the start, and didn't think a sump pump was necessary. In other words, he didn't try to sell a service that wasn't needed. I happily paid the fee for the visit, feeling better that I had an additional, reliable opinion to consider in resolving my issue. This was my first experience with Sunshine, but they'll be the first I call next time.

We have used Sunshine for various tasks over multiple years and have always been satisfied with their service.