Jeff just saved me $5,000! Oh, and he's also a super nice guy who's easy to work with and knows what he's doing.
Our water heater stopped working the other night. We had a big and (supposedly) reputable company to come out first thing the next morning to check it out. They quoted me $1,414 to replace the ignition assembly on our A.O. Smith water heater (only 6 yrs old). However, tech couldn't say for sure if that was the real problem; tries to convince me to just buy a new water heater. The one he recommends for me costs $5,160. No thanks.
I found Jeff on Yelp and called him for a second opinion. First of all, he was nice enough to recommend that I check the air intake vent on the side of the house to see if it's clogged. This is my first indication that Jeff actually wants to help figure out what's wrong instead of just trying to get me to replace the water heater.
Anyway, he was able to come out at noon the next day and determined that we DID indeed need a new ignition assembly. He had one in his truck, and it cost $116 (NOT $1,414). He replaced it and charged me $130 in labor. For $246, Jeff got me back up and running, AND in less than 1 hour.
Thank you, Jeff, for running a reputable business and putting your customers' needs first! We'll definitely use Mr. Plumber again in the future, and you should too!