Master Drains and Plumbing

Let me start by...sewer issues can be complicated.

Jim helped us understand what was going on in our yard.
He proposed a straightforward plan and got to the root of of the problem (no pun intended).
But he got there quickly and reasonably.

Extremely professional, I would recommend Master Drains and Plumbing to all of my friends and family.

They are sincere

Doug fixed my complicated water pressure issues which required a few fixes and adjustments to the plumbing. I can tell he's much more knowledgeable than other plumbers who have failed to fix the issue in recent visits.

I appreciate that he continued to troubleshoot different areas of the house to narrow down the culprit of the issue. He definitely knows what he's talking about and will continue to call him in the future. Very, very happy with his work.

I contacted Doug through Yelp, and needed someone who could come out and do some plumbing work for us. We need to move a laundry room to the basement, pull and installed two new toilets, and some sink work. While he was there Doug noticed that our water heater was very small in his home we just bought and recommended an upgrade.  His Pricing was exactly what he quoted us, and he showed up on time and did an amazing job! We now have a plumbing contractor we can rely on in the future.

I reached out to multiple plumbing companies to help with my valve replacement issue since it was a semi emergency. Most responded that it would take about a week to come by, but Doug from master drains and plumbing answered the phone from another job site and told me he'd be by the next morning.  He arrived and fixed the problem in under an hour and I was off and running. Shouldn't all customer service be like this? Thanks for the great work Doug!

Doug is absolutely amazing. He saved our family from spending Chrismas without functioning water system. We broke our main shut off valve in an effort to do a simple repair and were SOL with two days before Christmas. Doug took my call on a Saturday, and was at my house 20 minutes later fixing our issue. Incredibly professional, very knowledgeable, and just a great guy. He could have easily charged me triple of what he did and it would have been fair as I was without any other options. But he didn't take advantage of me in a situation of desparation, he was more then fair. Doug uses great materials, and you can just tell he takes great pride in his quality work. I lucked out with stumbling onto Doug's Yelp listing, but you better believe that he is the only person I'm calling for any plumbing needs from now on. I cannot recommend Doug enough. Two thumbs way up for Doug and if I could give 6 stars, I would. He is that awesome!

I was very pleased with the work done by Doug Jackson of Master Drains & Plumbing.  He was friendly, professional, knowledgeable and fairly priced.  I would highly recommend calling him for any plumbing issues!

Called Doug Jackson at Master Drains & Plumbing yesterday after 3 pm.  Doug called me right back and set up a time the very next day to put in a new kitchen faucet, garbage disposal (under counter sink issue) and checked out our main sewer line.  Service was excellent.   Highly recommend - professional

Doug made my day. He returned my inquiry call on same day and came out the very next day. My issue with my disposal was fixed in no time, he showed me what needed to be done and left me with the tool needed to fix it myself if I am careless enough to jam it again. Than Doug said this ones on the house. By being a kind, honest, professional Doug gained a customer for life. I gained piece of mind, knowing I have a solution before I have a problem!

Explained exactly what he needed to do and the final bill was not higher than the estimate. I had an old external hose faucet that was a little leaky replaced with an anti-siphon frost proof one. I waited a couple weeks to do the review, and it still seems to be perfect. I'll definitely use this company again next time I need any plumbing done.

This is the third time I have used Master drains.  Twice in the past after a freeze an an external spigot burst (we left this hose on).  This time around I had a shower handle going out and was on the schedule for two days out.  No problem to wait, we just needed to be careful to not force the shut of.  Well...... we were not careful and the faucet gave out and was stuck in open.   We shut off water and Doug moved us up to first thing Monday.   Doug shows up on time, works quickly and is always pleasant.  Pricing is fare and the jobs have always been done right.  No problems or follow up needed.

Doug Jackson appears to be an honest man. I made an appointment to check on my sprinkler system Anti Backflow Valve.  He arrived at my house on time and quickly found that I was not using my air compresser correctly. He schooled me on the correct usage and turned down my offer to pay for his time.  I was impressed.

Doug did an amazing job assisting with several plumbing issues!  He was quick to return our call and right on time for each visit.  We would highly recommend him and his expertise.  He installed a floor sink to accommodate several basement drip lines etc, replaced a water heater and removed an old water softener system.  He is truly a master in his trade and extremely nice.  Hands down the best plumber we have found in our several moves across the country!

Doug has been super helpful with a variety of issues we had in a newly purchased home. He is hard working & a great communicator. Also he's very timely.

Doug came out on a Sunday morning over Labor day weekend after I discovered my basement carpet was soaked from a leak. He was the only one of five plumbers I called who was willing to come out the same day, and he showed up within 30 minutes. After extensive  troubleshooting he found the source on the main floor refrigerator water connection, which was the last thing I would of thought to check. His price would of been very fair even for a normal service call, much less over a holiday weekend. I'd highly recommend him to others.

Should you have any plumbing issues at all, contact Doug Jackson as he is incredibly professional and extremely knowledgeable. Not only is his response time quick, he is honest. I highly recommend!

I think Doug is fantastic! After trying desperately to get any other plumbers to return a call, show up for an appt-ya know, qualities that customers look for-a neighbor recommended Doug. Doug is responsive, honest and reasonable (and energetic! He replaced a few toilets and I swear he sprinted the stairs while carrying them!) if you want to save yourself a lot of frustration, look ok further than Doug with Master Drains!

Doug is Awesome.  Called him with an emergency and he came right over and took care of the problem.  Great price and service A++++.  Master Drains & Plumbing is top notch.

Doug thanks you are a life saver!