Mac-Vik Plumbing and Heating

Hot water heat boiler went down. Called after hours, they called back with in a couple of hours.  They were still on a call, and at least I knew the story.  Went over the procedures over the phone and figured out what was wrong.  It was 7 degrees out side and my house was 41 degrees with no heat.  They showed up the next morning with what was needed, fired up the unit, went to get the official parts and were done in a couple of hours.  The tech Rick, handled it from start to finish and knows what he is talking about.  The trip charge @60 and the tech charge@100 hr might seem high. But not wondering if they are going to show up, and knowing what and how on residential boilers, the money is well spent.  The company is under new owners and they also know what they are doing. And my contacts in the plumbing supply business, say they are legit.  No regrets.

We've used MacVik several times, as has our extended family, and they were great.  It was when something went wrong that we saw how they worked.  It was their error that caused our ceiling to fall in.  After telling us they had nothing to do with it and calling me a liar, their insurance came out and said it was obviously thier fault.  Just beware of thier terrible customer service.

I was driving on Interstate 70 eastbound when I was tailgated by a Mac Vik Plumbing and Heating van. The driver then switched lanes and began tailgating the next car further up. This process continued until he was out of my sight. I estimate that the van was less than 3 feet from the bumper of each car it tailgated. I wrote down the number for Mac Vik and called them almost immediately. Heather answered the phone but would not put me through to the manager/owner. So I described the situation to her and she suggested I call the Colorado State Patrol. I asked her to leave a message for the manager/owner and she took my number. The call was not returned. Several days later, I called back to leave another message which was never returned.
I am forced to conclude that the management doesn't care about this incident.
Why am I writing this on Yelp? Because it may be a good indicator of how they manage their business. A business that won't respond to something as simple as reckless driving probably won't be responsive to your complaint either. Just beware.

MacVic Plumbing and Heating Company is the best!  I had a leak in my main pressure valve and they (Andy) came out immediately and fixed the problem right away.  I was impresses by his professionalism and watched him complete the entire job   Boy, is this guy ever a profectionist!  He was fast and reliable, and obviously knowledgable!   He didn't leave until he checked everything and made sure I was happy with the water pressure throughout my home.  And boy was the price reasonable!  The gal in the office was amazing!  She was so kind and concerned when I told her about my problem and got me the help I needed right away , Joanie, I think her name was.  I will never use anyone else for my plumbing/heating needs!  Finally, someone I feel I can trust!

I contacted them on a Tuesday and they were at my house on Thursday (only because I preferred they come in the morning as opposed to the afternoon). They would have been out the next day had my schedule worked out.  Great service! They were helpful the moment I called them (and super friendly). They offered suggestions over the phone to where I didn't even need to go to the showroom. Rod showed up promptly during my scheduled time to replace my toilet and offered exceptional service. I'd definitely use them again (but hopefully won't need to for anything any time soon). I appreciate Rod's advice for a pressure valve in the near future.

Fast and efficient replacement of a kitchen faucet.  Also rather fun to talk to about the things plumbers encounter.

I just moved here from out of state and this was honestly my first time needing a plumbing service. Mac Vik's did not disappoint! They had great customer service and I didn't feel taken advantage of. Cambrea helped me over the phone and she was great at communicating their services. I didn't catch the technician's name, but he was also very helpful! With COVID going on, he wore his mask and was in and out in no time. Hoping to not need any work done any time soon, but I'd definitely come back if needed.

Wow. I've been trying to buy a specific part from them for a week now. The three ppl that work the front office have no clue what's going on and the parts guy hasn't been there once. Every time I can he went home early today is all they can muster. Today it's 2:00 and he's gone. Friday it was 1:00 and he left. Thursday he was out on a job and will be back In an hour. He wasn't. Skip them. There are other better options.

They left the site with standing water not just by the water heater that was being replaced but under carpeting in the basement hallway. And the charge a premium.

One of my coworkers recommended them. I cannot.

Just want everyone to know about this place my mom called them to fix a faucet outside, parts only, as well a fill valve for a toilet, a fill valve costs an average 25-30 dollars, the total for these two items was 505.40 !!! Called to speak with management no one would come to the phone !! Hiding under a rock I assume. Be aware of there practice to take advantage of older people.
You have been ADVISED
Mark H

Called Mac Vik and our A/C has never worked better.  Spent years with another company having our unit cleaned and expensive repairs done but it never fixed the problem.  Great to work with too.

I asked Mac-vik to correct the flagged gas leak XCEL had put on a pipe and to review th boiler for proper operation.  I was very specific in describing the location.  It took about two weeks for Mac-vik to show up.  Even though this was a yellow, not red, tag meaning it was not an emergency I thought two weeks was excessive, but they said everyone is busy due to the season.  After spending an hour looking around the technician called me to tell me he could not find the tag and he wanted to charge me $1200 or on the boiler to make it operational and safe.  There was difficulty in communication because he could not speak good English, but he did say the owner would call.  I described to the owner the simple task I had requested and he said he would need to charge somewhere around $150 for the visit.  I told that I felt nothing was done other than providing what I felt was a quote for service I did not think were needed.  Sure enough, another company came in, serviced the leak and billed me $125 within two days of my call to them.  They also said the boiler is working fine.  The next time I heard from Mac-vik was a bill collector.  I never got a bill or a phone call from Mac-Vik, just a call from their bill collector.  I've put two emails out to them since asking where he invoice is asking them to call or email me, but nothing.  I feel these guys run a bad business where even if they perform poorly, you have to pay a ransom.  Their follow-up and customer service magnifies the problem.  I'm waiting for some response, which will probably be someone in collections for me to pay a bill for terrible service.

My mom who is elderly lady had a main line cleared out by Macvik plumbing in 40 minutes with no problems. (180.00) My mom has used them for over thirty years. The two men were very respectful and courteous to my mom and I.
They are not open on the weekends so we had received a bogus proposal from another plumbing co. over the weekend saying they could do a main line drain repair with two options 7,500 or 10,000 to the street because they could not get through the main line. We learned a hard lesson to not call another Plumbing co.
We called Macvik on Monday.
We were so happy with Macvik and their staff. We can't thank them enough for being a honest and great company to work with! Give them a try , you won't regret it!!!

I have two great experiences with Mac Vik in the past few weeks.  FIRST. After driving all over town looking for a particular rubber washer, I ended up at Mac Vik, right down the street from me.  I had been unaware they sold parts. The guy who works the parts counter was out, but the receptionist did her best to look for it for me, but couldn't find it.  When I went back, the guy let me know I was looking for the wrong part all along and told me how to fix my faucet.

Second: I needed some corroded pipes replaced and called a few places to do an estimate. Andy came out exactly when he said he would. He took one look at the problem and knew what to do right away.  He called me later with his estimate,, which was about half of what the bigger chain was going to charge me. His fix was far less complicated than what they wanted to do. His plumber came out when scheduled and got the job done in just a few hours.  

From my first phone call, to the plumber cleaning up and leaving, everyone I dealt with was pleasant and professional

What a great company and wonderful employees.  They repaired the water heater in my rental quickly, inexpensively, and professionally.  The employee wore his mask and gloves and made sure to social distance as much as possible.  I appreciate their kindness, courtesy, and expediency - from the person I spoke with at their office to the technician who came out.  I highly recommend them!

Quite awhile ago we called Mac Vik w/a plumbing issue. Two men who said they work with Mac Vik sometimes came to do the work. Nice man & his son - pleasant & friendly and did a great job. Also advised me of a part we needed for a guest room toilet & assured me (since I had asked him) that it was an easy part to install. I was reluctant to do it myself what with the potential for leaks & puddles of water, so I called Mac Vik for the second time within the last few months to replace that part (which I had purchased).  

A man came out and instead of replacing the part, he made an 'adjustment' that he said fixed the problem. I asked if he felt that was all that was needed. He said, it's fixed the problem fine. He repeated that a few times during our discussion. I asked if it was his toilet would he have done the same thing. He assured me he would have. What I completely failed to consider at that moment was that he's a freakin' plumber so if the adjustment failed HE could fix his own toilet!! At any rate, he made me feel comfortable w/the adjustment and charged me $140 (for an adjustment....hello!!??!)  and he left.

The next morning the adjustment was no longer holding (big surprise huh?) and the toilet was running again. I called and the phone was answered by a woman named Joanie who said, hello and then stammered and added Mac Vik. She seemed very distracted by something and wasn't particularly attentive or friendly. I briefly explained the issue to her in a pleasant manner, even making a joke at one point. She then asked if I wanted to schedule an appointment. (I had asked the man who did the adjustment what the cost would have been if he'd replaced the part - $160) Since we had no intention of paying $160 plus the already charged $140 for a simple toilet part, I said 'no thank you' and was in the middle of a sentence when she slammed down the phone and hung up on me. Odd behavior for ANY company. Plus - their 'trip charge' is $90. Exorbitant amount under any circumstances, but especially since their place is in Golden - near west part of Colorado Mills and we're in Green Mountain near the Jefferson County Fairgrounds. Maybe an 8 minute drive apart. Wouldn't recommend this company to anyone.

Look elsewhere. Unethical pricing. They showed me how much it would cost after the work was done and did not break down any pricing. For a part which can be purchased for under $40, they charged $435.  I have been referring them to others and will not ever. The company did not do anything to remedy the over-charge. Do not put yourself in the same boat.  Give your business elsewhere. Unethical and taking advantage of people.

Fast, professional and reasonable cost to fix problem with gas line. Would call again.

I was very shocked and frightened when I found dirty water bubbling up from our sink in the basement last week.  So I saw the good reviews on here, and decided to give them a call.  It happened at the end of the day, and they offered to get an emergency person out there for the after hours fee.  I decided to wait until the next day, and they had someone here by 10am.  He was very nice and helpful.  He explained the odd plumbing under the kitchen sink, and said that it was just a clog in the pipes causing the basement flooding.  So he roto rootered it, and it was all fixed, for a very reasonable price.  He even was good with my dogs and cat, they loved the pets.  I would highly recommend them to anyone.

I have called and left 4 messages 1 yesterday and 3 today. Even went on line and requested a response. We always used Mac Vik in the past and was always happy with service response time and repairs. But I heard that they sold the business and now everything seems to have gone down hill. So sad when a trusted business is sold

Nice guy came to chk furnace failure. Simple fix was pilot light out. I am disabled unable to access crawl space.  He left with Oh, and it's going to need a filter. I took the old one out.

25 minutes. $280. And.....I still need a filter

I had 2 of their people come out today.  They said because I was having 2 of their people out (one for plumbing, one for furnace) I wouldn't be charged for a trip charge twice.  They charge a $60 trip charge!  They are in Golden, I live in Lakewood/almost Golden.  How does that add up to $60?

The furnace guy came out when promised.  However, he didn't call first as the office had written down my wrong phone number.  He was very helpful, informative, and nice.  But he was doing work for less than 40 minutes (including the time it took for him to write my bill).  I am wondering if he stretched out his work to make it go slightly above the half hour.  I was charged 100 for labor, since he was working for slightly more than then 30 minutes (which would have been $50 for a half hour).  

A plumber was supposed to be out/call me around 10:30.  No one called or showed up.  I called them at 11:45.  Instead of apologizing, the guy seemed to think he was doing me a favor.  He was at my home by 12:30.  

He was in my home from 12:30-12:45 and then was outside writing the bill for 5 minutes.  Though he was quick and he seemed kind, he charged me $100 for his labor and told me he had included his drive time in the labor charge, since I wasn't charged 2 trip charges today.
I told him I was getting price gouged and he seemed to think that he had no control over what my bill said.  He said to pay him full and call the office to see if they would give me some of the $ back.

So I was charged a combined $300 total for EXTREMELY minimal work by both men that barely took any time.  Yes, both men were helpful and professional.  But both greatly rounded up, in charging me for their time.
I also had to sit around all morning, waiting for my 2nd appt.  And no one was apologetic about that.

I did call their office immediately, once the plumber left.  They said they would send me a check $50 for the excess labor charge from the plumber's labor.  We'll see.....

Finally, I found someone who was somewhat empathetic, in the lady on the phone.  She did apologize and say it was a crazy day.  But I still think reimbursing me $50 is too little.  

Though the workers in my home were fine/nice, there seems to be something screwed up with this company's system/management/business model.  It seems their employees are encouraged to try to wrangle every cent they can out of customers by excessively rounding up for labor charges.  Had they not done so, they would have had my repeat business and my recommendation and referrals.  But because of this get-every-cent from the customer mentality, they definitely do not.

Rates and trip charges are very reasonable for the area. I would recommend them over Adams and for sure over Applewood.  Good response and good customer interaction.

Love this small business that is always there for me and my family and friends! They are always responsible, reliable and totally honest! I would highly recommend this company for getting the job done!

Marius and team did an excellent job replacing our boiler.  They were courteous and respectful of our home, took their time to explain things and make sure we were happy with their work.  Mac Vic is one of a few companies who will provide support after hours and on weekends when needed.  They have a fair and straight forward pricing system vs. the maintenance plans offered by many of their competitors in the area.

I had been a client of Mac-Vik Plumbing a few times in the past and had no issue or problem with them and their work.  

This last time I called them to clear a sewer line.  A tech came out to clear the main sewer line, but only had 110 feet of snake and my line is longer so he spent 4.5 hours working on it with no success.  He came back the next day and had a second person I'd never seen before along to help him.  Later, when I received the bill for $2100 and saw I was charged $475. just for the helper and $125 for the snake extension they brought the second day to complete the job, I tried calling the office, the owner.  After several attempts to reach the owner by phone to discuss/dispute the charges I finally reached the service manager, who asked that i come into their office in Golden to discuss it.  I did so.  The sales mgr. at this point, after going back and forth into the boss' office, did finally drop that $475. Charge and also took off an additional amount of $200 or so.  

While the sales mgr. finally did work with me to correct my bill, I needless to say, will not be calling this company again and would not recommend them at all.  They came to the job day 1 without the proper tools, had to return the next day with the necessary equipment, plus a helper and tried to nickel and dime me with a helper charge $475. and a $125. charge for a snake extension.

Overpriced is an understatement.  Wanted over $500 for a job that another plumber charged $189.  STILL charged for a service call and didn't take it off the price of the work.  WHO does that????

Mac-Vik is a wonderful company! They have always been quick to respond to any of my plumbing needs. The office staff are friendly and professional. Their service is excellent and they stand behind their work!!

Call Mac-Vik for any of your plumbing needs- they are great!

I've worked with other contractors in the area, and there unfortunately very few I can speak well about these days; Marius is one of those people.  The guy hasn't been doing boilers very long, but his depth of knowledge, his demeanor, and his willingness to gently help while respecting your property.  I appreciate all of this and his availability.  I recommend this company; and though you might have to wait a week to get someone out, it might be worth it long term if you can wait.