Landmark Plumbing is the Colorado Springs warranty contractor for Rheem water heaters. I installed a brand new water heater from Home Depot and it didn't work properly right out of the box. The electronic control didn't function. I called Rheem customer service and they said they would send a technician the next day. I never heard from anyone. I called customer service again the following day and was given Landmark's office number. When I called, I had to leave a message on their emergency service line. My call was never returned. I called again the next day. I still haven't heard from anyone with Landmark Plumbing.
If you are going to have a warranty contract, you need to perform the work and honor your agreement. If you are going to have an emergency line, you need to answer it or call back quickly.
I own a company that handles out of service and emergency response for utility outages and we have people on call 24 hours a day, 7 days a week, 365 days a year.
Landmark Plumbing is obviously not equipped to handle being a warranty contractor or having an emergency line.
