Gaby D.

11/19/2020

They came out and stated we were missing the our front line access and that they needed to install one in place To get to our blockage. Upon opening the ground a bit they realized the access was there all along they were just looking for it in the wrong place. Surprising that with all the high-tech equipment they have... (which is why they say they charge a lot) they could not find it. They still went ahead and charged us $3500 and didn't install the new piece they said we needed installed, they just switched out the old one which was simple plastic one just so they could charge us when it was not needed since they found the original line and we were promised a metal with two access. When I asked him to show proof of their work they said they would send it. It's been eight months and I'm still waiting. These guys are crooks look elsewhere and get a better quote. I asked other plumbers after the fact and was told this was a job that should not have cost us more than $700....since this was a rental and the people living in the property went ahead and hired them and reached out to us after they were hired to so we can pay the bill.

Jen F.

1/16/2023

My daughter flushed her school ID card down the toilet. Alejandro came out to fix it. He was super friendly and professional and got the job done fast. I think the company's prices are insane, but I didn't shop around I just wanted to job done and by a reliable company.

Yvonne R.

05/02/2017 12:00:00 SA

Last night I called and needed another snake job because shzzz was backing up in the tub. When I called the operator, she explained about the pricing and gave me the option of now or first thing in the morning for a lower rate. Given the hour and probability of low use through the night, we held off til morning. (Thoughtful to save me money)
Today they snaked and took a video look at the line and found a break in the line. Diagnosed, snaked, jet cleaned & repaired all in the same day. Thanks to Ryan Burroughs professionalism and calling out all the necessary experts in order of operation. He handled the problem in a timely manner. Everything went just as he explained to me in the beginning. Great work! I will definitely call on you again should the opportunity arise.

Tyler A.

02/02/2023 12:00:00 SA

I called in the morning about my clogged drain and the service was amazing. Not only did they get to me quickly but the technician got to my house within 30 min of the call. Alejandro did an outstanding job and got my job done without any hiccups. He was knowledgeable and extremely informative. I am glad I called roto and got Alejandro to fix my drain. Will be recommending and also using them for any plumbing needs!

Sabrina s.

2/15/2023

Adrian B and Candido come to help us change pipes under our house and did an excellent job, would recommend to those in need of help of any problems with anything at home.

Kang L.

3/26/2017

We had a huge back flow at my family home at 10pm Friday night... By 9:30am Saturday all was well and we had running water again... did not try to up sell the job, or speak above our common knowledge of plumbing... Ryan was the tech that helped us out... very professional and hard working...

Mary J.

4/28/2023

marco was great they were very courteous and helpful and did a great drop explaining everything that they were doing and why it was being done would definitely recommend they helped with my cleanup of some mold behind my sink and were able to get the job done quickly!

Jen A.

10/05/2022 12:00:00 SA

I had Roto rooter come out a few times.

1st time for a clog in the pipes, and the technicians were very knowledgeable and got the job done quickly and cleaned my bathroom very well!

2nd time leaking pipe issue, technician was nice but man the pricing was ridiculous! I learned my lesson, roto rooter is a brand name....so always call at least 3 vendors and compare rate, knowledge and vibe of the customer service. I can tell Roto rooter always trying to up charge and when try to say not interested all of a sudden the price changes...

Sorry roto rooter, found a more reliable and trustworthy plumber

Ashley E.

2/20/2023

These guys are great! Fast, responsive, and knowledgeable. They replaced a section of my sewer line that was blocked by tree roots and causing a backup in my only bathroom. Their work has been professional and helpful. A special thanks to Nick and Marcus for all their hard work and the care and attention for my home.

Gary N.

8/19/2015

Dave Parra gave me excellent customer service he diagnosed my problem quickly and accurately. If you call roto rooter. Request Dave. He straight to business and very accurate with his information.

Dennis M.

06/04/2015 12:00:00 SA

Eric arrived with a supervisor with one hour of calling. The older toilet in our home needed immediate attention, flooded the area surrounding the toilet, and was unusable. Due to the age and damage, we decided to have it replaced. Eric was super efficient, polite and professional in his demeanor, and subsequently did an excellent job. Eric removed the old toilet, purchase a new one, cleaned up the bathroom after the job. We were very pleased with Eric's work. The service and technician was 5 star, but the price a 4 star.

Car G.

10/13/2019

Roto-rooter came out fast and unclogged our main line. Chris did a great job and helped us out while Mauro his supervisor explained everything and the potential for other problems. A+ job and service.

Amanda I.

07/10/2023 12:00:00 SA

Jacob Schober was awesome! Helped me out, quick and efficient, and very knowledgeable. Thank you again. I would recommend him all day!

V V.

2/23/2018

The company has unprofessional plumbing staff that promise one thing and do another. I called them out to handle a major underground plumbing issue in two occupied apartments at my property. The plumbing issue was causing an issue for 6 other tenants. Initially, the service was adequate for the plumbing problem. However, upon continued involvement with the different plumbers and other staff they sent out without prior notification each day, I quickly learned how unorganized and unprofessional this company really is. The managers do not clearly communicate to their staff nor do they keep the client informed. As a property manager, I have tenants that need to be kept in the loop when dealing with such a large problem. Roto Rooter claims to be a pro at handling rental property issues and assured me that communication is what they do. So, I gave them a day or two each time I called. However, after numerous attempts to get an update, I was treated poorly and ignored every step of the way. Additionally, they over charged for everything they did which was not much. The issue was so big that we had to get our insurance involved and Roto Rooter did not make that easy either. Instead, they continuously gave me and the insurance claims adjuster the run around. I will never use them again!

Gio Y.

4/17/2023

called Roto Rooter and got a call from Nelson. he seemed educated on what was going on prior to the visit. he Quoted $1600 to jet the pipes that seemed to be clogged. seemed like he was giving a camera inspection for free! although I called for a free estimate. lets just say he never showed up for a second visit because his camera was in Manteca! he never finished the job and ghosted me for an entire week!!! This company is a fraud! they work on commission so their quotes seem to be 2-3 times as more than a small certified plumbing business! why I went with them? Because they were the only ones that called back within an hour! I was afraid that my new house would backup and cause water damage! of course all the other 3 plumbers quotes $300-500. Never again will I go with them or recommend them especially their plumber Nelson. he swiped my card, didn't finish the job and doesn't even bother to text for an entire week!!!

Cynthia G.

5/18/2016

Ryan B arrived on time, was pleasant and knowledgeable. He worked professionally and expeditiously, all the while taking the time to explain the situation. He found the toilet clog and in no time had the problem ameliorated fast! No nonsense. Will use again and recommend calling them for plumbing problems.

Gerry L.

4/17/2023

The team at roto-rooter were great! Got the work done in days and were very helpful with our need went above and beyond to make sure we were taken care of thank you Marcos and the guys on your team

Vonnie C.

7/24/2019

Omg, I thought I had a severe drainage problem Jacob Friesen came and was very friendly. He gave me his honest opinion and fyi me on some other things for maintenance. He didn't try to sell me on something I didnt need. Im so happy he came today in Stockton. I would recommend this company to anyone. Thanks again

Curtis M.

4/27/2015

Just had a terrific experience with this crew. Mark R. and Ira worked on a job for us repairing several sub-flooring pipes that needed to be replaced at a rental of ours
Old pipes, small space to work in and difficult access = a job that could end up being time consuming. And it was - but the crew worked long hours and stayed until 9 PM in the evening so our tenants would not have to go an additional day w/o running water and backing up. Their manager Kirk worked closely with me to be sure pricing was very fair and that I understood what services I was paying for and validated them with me. This is a good team with professional integrity that I recommend highly!

Dazie M.

10/24/2022

We had an absolute NIGHTMARE weekend when our sink backed up and overflowed on Saturday, flooding the kitchen and into our dining area and living room. Within an hour of us calling, Roto Rooter was at our apartment, first with Sebastian Gonzales of the Restorative team to document water and leak damage and inform the incoming plumber of the situation.

Jacob Schober showed up within 30 minutes of Sebastian's arrival, assessed the situation further, and then ran a snake to help open the line to prevent more overflow. Surprise, surprise! Out came ROOTS. I asked for the line to be camera recorded to get a detailed idea of the damage to the pipeline, and while Jacob did not have access to a camera, he contacted his supervisor Travis to come out and take care of that for us. Sebastian, in the meantime, helped set up fans and a dehumidifier to help absorb the water and prevent mold from becoming an issue.

Travis Stepp arrived today, along with the assistance of Richard Hunt, and ran the camera through the line to verify the root damage, take pictures and video, and give an estimate of repair. All four gentlemen were extremely knowledgeable and helpful throughout the entire ordeal, notifying us of costs and recommendations each step of the way. I am 100% happy with the services they provided and would recommend them to anyone else; this team in particular gets an A+, 5 star rating from me for all of their help and expertise during this disaster.

Jayna T.

4/27/2023

On behalf of Shirley T. She would like to leave a 5+ star review for Jacob. His work was superb and he liked for his customer to be satisfied. He is knowledgeable and punctual. If I needed something again I would request him.

Margarita H.

2/23/2022

Run! They will say things that are wrong with your plumbing that aren't even true! Horrible service!!

Benita R.

4/23/2015

My shower was backing up & the toilet was gurgling. I dug up the pipe in the front yard myself (because there was no clean out pipe). Roto Rooter came out & without touching anything, said the rest of the yard needed to be dug up & the pipe replaced from the house to the street for a price of over $2000. I had another plumber come out & put in a clean out pipe, used a power rooter & the cost was just under $500. This was 3 weeks ago & all has been well. Unhappy about Roto Rooter's estimate for unnecessary work.

Nichol S.

10/29/2016

Well I been at work 12 hours and a man named Ryan was here today helping my mum through a rough flood in our house only a few weeks after her husband passed away let me tell you about Ryan! not only did he do his job and do professionally but he gave my mum a hug while she sobbed on the porch while he did his job he literally cared so much about what was happening and what she was going through he consoled her while I was gone and couldn't man Ryan I hope I meet you some day because I respect you and your job so much and I hope nothing but the best for you and your family your an amazing man and I bet your a great father! Good on ya Ryan hope you get a raise because you deserve one!

Chris W.

07/05/2021 12:00:00 SA

Estimator was 3 hours late and threw us a price that was nearly 4 times what we were getting quoted from other licensed and insured plumbers. Needless to say the job was done successfully by a different more honest business. Save yourself the trouble and go someplace else before they try to scam you too.

James K.

12/26/2016

Wow, talk about great service! I don't often do reviews, so here it is. Clay responded on Christmas Day of all days. He did a fantastic job. Although he was not able to clear the line that night, the next morning he arrived with Thomas and they were able clear the line in short order. They also offered many long term solutions.

For a little back story, we have contacted our home warranty on several occasions because our kitchen and washing machine drain hook up kept backing up. No one offered any tips on how to prevent this problem, or even discuss what we might need to consider long term. Clay and Thomas were professional, kind, and informative. They discussed all preventative measures and all price options.

I highly recommend this Roto Rooter (Modesto) if you are in their service area.

Jay K.

08/01/2018 12:00:00 SA

This team is awesome. They come out in a timely manner and fix the problems fast. They don't try to scam the customer like I have seen from other plumbers. I have had Johnathan and Mauro come out on separate occasions and they have been professional and focused on helping the customer. Highly recommend.

Dorothy O.

06/08/2022 12:00:00 SA

Thanks to Reggie, Kevin, Carlos, David and Janet!!!! Great company to work with. Kept area clean and took time to answer all my questions.

Thank you
Dorothy

Jen I.

12/17/2022

My faucet fell apart late on a Friday and I was able to get them to come on Saturday and fix for me. I had Thomas as my tech. He was so helpful and nice. He was at the end of a long day and was so great to work with. I would want him back every time. I was worried, but he was honest and forthcoming with what to expect

Ashley K.

10/12/2021 12:00:00 SA

Called roto rooter plumbing for a leaky pipe and the representative came out. He quoted $8-$10K for a pipe. I declined and he stated that he could recommend roto rooter's other department which would help find the leak. I agreed and this team came out and said they could find the leak by opening my floors and walls. I declined and the agent Jesus, asked If I had home owners insurance, I told him yes. At that point he stated as a statefarm customer, they can leave fans at no charge and should I choose to use roto rooters' team to open my walls and floors to dry, they would at that point charge my insurance. Jesus stated they needed to dry out my home so I contacted my home owners insurance and explained the situation. I told my agent that complimentary fans were being left and that I needed to speak with a flooring company to ensure that if roto rooter ripped up my floors, walls, and cabinetry, that a contractor would be able to replace my floors and cabinetry. A contractor came (who also does restoration/drying) and stated there was no need to pull open walls, cabinets, and floors. They would only need to remove the baseboards. Roto rooter's Jesus, was very dishonest and was looking to create a large job that was not needed. Of course, I ask roto rooter to take their fans and leave my home. Several weeks later, they send 2 fraudulent documents to my home owners claim agent, with a signature that is supposedly from me agreeing for them to leave fans and do work on my home. They sent my home owners an invoice for $4000 for 5 days of fans. I immediately reported this to my HOI and BBB. Avoid this unethical company at all cost! See the attached photos of these fraudulent signatures. Anyone can check trustpilot and BBB to see roto rooters' poor reputation; I certainly wish I had. Ultimately, I used Freitas plumbing to repair the leak ($300) and leak detection company ($400) to find the leak. Roto Rooter's entire team is dishonest from Jeses, to the manager Janet, and her boss as well. I settled with my insurance company, who may pursue roto rooter for submitting fraudulent documents.

Katrina K.

11/12/2014 12:00:00 SA

Called Roto Rooter and asked for an estimate over the phone to run a snake through my clogged toilet. She refused but said they provided free quotes. Anticipating it would be around $50 (I paid $30 about 10 years ago), needless to say I was shocked at the $185 price tag. He began snaking my toilet and said that he would not be able to remove my toilet because it was grouted instead of caulked. I asked him to snake it to clear it, he said he would try, and in about two minutes it was clear. (I'm glad he was unable to remove the toilet, as he was able to fix it without doing so!) The guy reduced it to $150, and agreed to run the snake through my second toilet just to ensure it was clear. Both work fine now. Next time I will try to find another service for less money (and one that doesn't try to go for the big fix before trying the little one.)

Marja C.

06/04/2022 12:00:00 SA

Reggie and Nicholas were great. As a single woman, I'm always a bit nervous about men coming to work inside my home but they were super professional and friendly. The call center is another story- there was a lot of miscommunication. Pricing given didn't match the previous work done a few months ago so I asked to follow up with the manager but the miscommunication delayed everything. Thankfully, the manager smoothed it out - he was able to explain, and adjusted the price as a courtesy.

Lori B.

3/31/2021

Had the most horrible experience!!!!!
they came to my office to fix a slow flushing toilet next thing I know I get a bill for $1,700.00!!!!!!!
Being the female business owner the workers kept commenting about my car and how much money I make!!!!
I tried to call their customer service several times but every time I asked for assistance they put me on hold rd e

Chris W.

08/10/2016 12:00:00 SA

Price was what any reasonable person should expect for being an emergency after hours. I'm very grateful that I can trust these guys when my normal handyman is unavailable.

Johanna C.

3/23/2023

They lagged on me the first day calling me and rescheduled for the next day I was quoted 425, next day came they where suppose to call me in the AM never did just showed to my house around 2:30pm but canceled me the day before cause dump closes at 3 makes no sense but the guy wanted to quote me 600 in person I called there office they quoted me 425 in front of the worker and next thing I know the two workers are getting called In by the boss and I'm getting apologized to cause they don't know what's going on and why they saying 600 wanted to reschedule again for new people to come out and pay the right price I didn't take the new schedule due to they tryed to rob me in person with a higher quote . Bad business won't ever recommend them

Richard F.

04/10/2021 12:00:00 SA

I called and ask them how much it would be to trace a drain they advised me they could not tell me and it would be $30 to have the technician to come out. Only to have the technician tell me it was over $700 when they did come out 2 1/2 hours late. It is ridiculous they can't give you an estimate for a very specific thing you ask over the phone and then charge you $30 to tell you they're going to charge you almost $1000 to do a $50 job.

They are rip off don't use them ever!

Alma A.

4/26/2016

I really appreciate the great service I got from Rotor-Rooter Plumbing & Drain Service. I wanted to give a special thanks to the Dave and Mario for coming out to fix our plumbing problems. They were very kind and understanding about our stressful situation. They made us feel very comfortable and put our concerns at rest. Although, we had a lot of stuff that needed to be done they did it in a quick and timely matter. I also wanted to thank Kenny and Ira from the restoration center for helping us with our biggest problem with was cleaning up the water damage underneath the house. Overall, Rotor-Rooter Plumbing & Drain Service is a great company and I would recommend them to everyone who is having plumbing issues.

Jessica M.

2/14/2020

Their service is amazing. Yes, you get a poopy window and have to wait for your service tech but that's the norm in this business. I wish I could remember the names of the all the gentlemen who came to my house to give them a shout out but I don't. My address is 422 east E, I hope whomever is manning the yelp account can find out who they are because they definitely deserve it. From every phone call to walking me through the issues and to solve the problem they were amazing and made sure I understood what was going on.

Julie N.

11/11/2014 12:00:00 SA

Steve came out and serviced our home. He was efficient & friendly . He when to great lengths to explain what needed to be done, and did it!
Pricing was reasonable as well. We will use again.

Gurpreet G.

12/02/2020 12:00:00 SA

Awful. The guy came out, just looked at the faucet. Opened nothing. And said the whole thing needs to be replaced. Get outta here. We watched a YouTube video. My husband bought the part for $45. And we did it ourselves. Now our job was a very small one. Leaky faucet. So of course if it had been something major sure. But this guy said to replace the whole thing (which was not necessary) it would be $400 including labor. Seriously?!? And he could tell this by what? His x-ray vision?!? Stop.

Sandy H.

1/19/2023

Toilet plugged and had fast and friendly service from Alejandro he was very polite. Highly recommend

Bobby M.

6/20/2019

Had water damage and black mold on living room wall gave these guys a call...
They sent out Jesus Gomez he did an outstanding job great clean work very professional and communicative
I'd recommend them anytime and would be happy to call them back for any future work thanks roto rooter and thank you Jesus Gomez

BG V.

8/26/2016

Thank you Kyle for taking the time to talk to us and your help. We appreciate sending Devin over to help us today and Jason did his best the other day. This situation has been extremely stressful and your willingness made a potentially bad day better. Thank you for your assistance and taking care of your customer.

The Middletons

Kendall H.

10/25/2020

Roto-Rooter technicians, in my opinion, not only failed to remove the duct tape from four out of the five roof vents after attempting a (botched) smoke test, but the technician failed to seal the new toilet he installed with a bead of caulk at the toilet's base (which is required by plumbing civil code) after he installed it. How amateurish and unprofessional! I'm not holding my breath for satisfactory resolution. They will probably ignore me now that they have the money we paid for unsatisfactory service. This will not surprise me at all, nor will it tick me off. We're just many hundreds of dollars poorer for the experience.

The bathroom still smells of awful sewer gas odors at this time! This is what they were called to resolve in the first place! We are seeking other independent licensed and bonded master plumber professionals now to do what Roto-Rooter couldn't do.

We are disappointed with Roto-Rooter, and would not recommend any other prospective customers to avail themselves of their services under any circumstances whatsoever. Just say no! Don't make the same mistake for which we have already dearly paid, without satisfaction.

Roto-Rooter, it seems, was only too happy to take our money for services that failed to resolve the original problem for which their services were retained. That's life, I guess.

When you call to set up an appointment, be prepared to await a late arrival or a reschedule without communicating with you that there will be a delay in scheduled services. This happened to us and you should expect the same.

Kyle H.

1/25/2022

Way overpriced! $365 to snake an easily accessible sewage drain out in my wide open driveway that only needed to go about 25 feet in the drain. Called Johnson Plumbing and had the service done for $113 and it only took 15 minutes. Not only that they also wanted to charge around another 400 odd something dollars to use the snake camera as well. So all in all almost $1,000 dollars to snake a drain that's easy to get to and only takes around 15 minutes to get done. Save your wallet and get a second quote or just never call these guys in the first place.

Justen P.

5/19/2021

Worst interaction with a business of any kind I've had in years. The first time I called them they set an appoint window for the morning, called to change to the afternoon and never called or showed. Never any follow up whatsoever.

Ricardo M.

08/06/2021 12:00:00 SA

So the.plumber showed up on time looked at my toilet didn't have a fix for the problem had to call another plumber then the solution was to replace the whole toilet with a new over priced toilets because they less expensive they didn't have in stock lol and turns out all I needed was CLR and not using it for about 24 hours to soak and dissolve all the calcium build up

Yelena O.

2/15/2016

Terrible customer service, and I work with people and it's my job to make them happy so I know is not easy, but these guys don't even try...
I DO NOT RECOMMEND THEM FROM THE GUY FIRST THAT COMES OUT, TO SUPERVISOR TO THE STORE MANAGER... HORRIBLE EXPERIENCE WITH THEM... I regret paying $525 dolars and I still have the problem for which I called them to fix...

Michelle B.

12/10/2018 12:00:00 SA

Thanks Mark D. for fixing our drainage line. We had sewage coming up through our tub and shower drain. I called the Modesto number and the lady I spoke to was very kind and professional. We were kept up to date with when the technician would be coming to our home. Mark D. came within the time we were told, and was very fast at diagnosing our issue. He was upfront and honest with what the problem was and what needed to be done to fix it. It was comforting having someone be so kind and calm, especially because we had never had this issue before. Thank you Mark D. and Roto-Rooter for helping us, we will be sure to give you a call in case we ever need you again (but let's be honest, I hope we don't. And I mean that in the nicest way).

Raymond S.

08/07/2016 12:00:00 SA

Roto Rooter plumbing was awesome. We had back flow issues in both bathrooms. They got that stuff sorted out and also quickly diagnosed the issue as well. They were friendly and extremely helpful - highly recommended!

Heather C.

11/15/2020

The service tech showed up for our free quote. He said he needed to check something outside so he walked out and never came back in. Haven't heard from them since. It's been 3 days. So weird. Would not recommend them based on very poor customer service.

Robert R.

11/28/2015

Prompt, within an hour of call, Courteous and efficient. Day before Holiday and there was no delay.

Lynette N.

8/24/2015

My kitchen sink backed up and flooded my garage!! It was a nightmare! My renters company sent me to rooter rooter and within a couple hours they had a Technician out. His name was Conrad Aguler I highly recommend him!!

Selina L.

12/05/2022 12:00:00 SA

Highly recommend! We recently purchased our home and the shower and sink started to back up. We tried draino multiple times and it wasn't really taking care of the problem, so we finally decided to call a plumber. Jacob Schober was the plumber dispatched. He was great! Prompt and educated us on the problem. He was honest when providing our options and pricing.

Cris G.

8/24/2021

I know there's some bad reviews out there about Roto Rooter, but this is not one of them !
I had a leak in my ceiling (attic) above the kitchen where a pipe had a pinhole leak which was squirting water onto my ceiling which eventually leaked onto my kitchen floor. From what I could ascertain, it had leaked about an hour. I thought that I had did enough to dry out my wooden floors.
I called Roto Rooter about the leak, and they responded very fast by sending a technician out ! That tech was Maulden K. He did a terrific job in replacing the damaged pipe. Then another Roto Rooter technician showed up at my door to which I explained a tech was already here and maybe his office had double dispatched him.
This young man's name was Ashten !
I can tell you that Ashten he was extremely polite, extremely professional and extremely patient (with me) in explaining to me his presence !!
Ashten was there to assess the damage caused by the leaking pipe (who knew ?). I explained to him that I had already dried up the affected areas which included the front my kitchen cabinets, my (Formica) counters and onto my wooden floor.
Ashten had a meter to read moisture on surfaces to which he explained how it worked. There was definitely moisture in my floors (underneath). I had him to show me where the surface areas were dry and he showed me that also !!
I was thinking scam !
But he assured me it was not !!
He brought in fans, humidifiers dehumidifiers and heater fans to dry out my ceiling and floor !!!
To make a very long story short There was mold (caused by the water damage) and asbestos detection (not caused by the water damage but by old joint compound) in my ceiling and walls !!!
All drywall's have been replaced since !
It has been a true pain in the butt, but when I look back at it all, I'm very glad Ashten showed up at my door !!!
I can honestly tell you, if it wasn't for Ashten's true professionalism, I wouldn't have went through with it at all !!!
Thanks again to Ashten and the rest of the Roto Rooter team ! Great job !

Ray H.

5/13/2022

This company gave me a quote for replacing a shower valve on Saturday night quote $3200.00 Sunday morning cost was $2000.00 then didn't show up Sunday morning called said would be 3 hours late so I then called a different plumber in Manteca he came on time Monday morning gave me a quote for $800.00 thank goodness the Roto Rooter guy was late Sunday morning and gave me the run around they won't be called by me ever again.

Michael H.

03/12/2019 12:00:00 SA

Thanks Jacob Fricsen for doing an outstanding job both of our toilets were stopped up in both bathrooms & ran all through the bathtubs. Jacob was very professional the time he said he was coming was time that he arrived if i ever need plumbing again send Jacob thank you Roto Rooter for a job well done

Alejandra R.

1/17/2023

They showed up within an hour and fixed my clogged sink. Tylor was so professional and did a great job.

Jay W.

9/30/2018

Not very happy with the Modesto local franchise. They tried to over charge me for emergency service when their website clearly states they don't charge more for emergency services. They wanted $140 more to do the service on a Sunday. Well I found another local service that did the entire job for only $130 which is $285 less than the quote I got from RR.

False advertising, bait and switch whatever you want to call it but it is unethical and they shouldn't be endorsed by the Corporation.

Stephanie T.

6/20/2023

The service was incredible, specially for a Sunday. But Brock Neal replaced our broken faucet, cleared a blocked garbage disposal and replaced the downspout from the A/C. Was a bit pricey though.

Mark U.

08/09/2019 12:00:00 SA

Thomas was great! He was very polite and professional. He took the time to explain things to me. He did t have the correct part since it was late at night, but was able to find one that fit and explained everything to me so I could fix the rest of it later.

Jordan W.

03/11/2021 12:00:00 SA

Where to start again?!
My wife and I found out we had a leak coming up from under our property. We called Roto and requested Stephen to come out if possible. He had done some work for us last summer and is great and efficient at his craft. Stephen came out that same day to try and find the leak. Turns out multiple crew from Roto needed to come out to figure out where this leak was. After some time, they were able to figure out we needed a new pipe going from the water line in the street to our house. Stephen got under the house multiple times (tiny crawl space I might add) and figured out how to fix the pipes we needed. Before he was done, he helped figure out some problems that were wrong with the washer, and in the bathroom.

But wait there's more....

The next day there was dirt coming out of the faucets! Called Roto back and they sent Stephen back out to drain the dirt out that had gotten in there when replacing the new pipe coming from the main line. This is a common problem and he came back and was able to help us out! he has a great attitude and really has passion for the work he does! Thank you again!

Laura L.

06/05/2017 12:00:00 SA

Great service! I called at 8:30 a.m. for help and a plumber showed up in one hour. Now that's fast! Clifton was very professional and prompt at resolving my clogged tub problems. I will surely use them again when needed. I highly recommend Clifton at Roto-Rooter.

Annette G.

11/16/2022

Alejandro was a great help with our plumbing issues. We appreciate him being patient and clear with additional instructions.

Melissa B.

01/05/2021 12:00:00 SA

amazing service!! we will use them again and refer to friends and family. Mauro was our tech and he was so nice and police, and explained everything so i understand. he also gave us helpful tips. it was a big clog and before he left he ensured our washer was working and draining properly. thank you!!!!!!
Patterson CA

Willie Y.

8/20/2018

Nothing but great things about this place. Very professional and prompt. They send you text messages and emails and you can track the technician's location. We had an easy fix and they could've charged us an arm and a leg, but Brandon told us that it's a simple fix and wouldn't want us to pay $250 an hour for something we could get done ourselves. Now that's honesty and quality I'm looking for in any business. BRAVO!

Britney B.

05/06/2020 12:00:00 SA

I called and they had someone out that day. Wonderful. They did their thing and said no blockage. Great. They suggested I use a camera when I asked their opinion on what else needed to be done. They charged me (yes I agreed prior) $550 just to use the camera. (I was unaware a lot of companies will do this for free as part of the estimate.) After using the camera, I was then told there was a blockage with roots pretty severe after my property line. That didn't make sense since I was told there was no blockage, but ok. I was quoted $4,500 to repair. Wow!

I asked why they charged $550 to use a camera (after being told on the phone with two others that it was way too much) and then said they would knock it off the estimate for repair IF I booked right then. That is quite a commitment for having been my first estimate. I decided to do my research, eat the $550, and get more quotes.

I was told by the technician he would send over details once he got back to the shop. I waited until the next day and I never received an email with a report of findings or the pictures I paid $550 for. I called twice. The first time I called, the representative that was supposed to pass on my message was very nice. I never received a call back or email. The second time I called, the representative interrupted me while I spoke and was rude. Again, I never received a call back or email.

So, needless to say I am beyond dissatisfied with my service. For something like this, you would think this company would understand how stressful this can be and do as they said. The fact that they have yet to send me what I need proves that I made the right decision to not commit to their services.

Amber B.

12/10/2015 12:00:00 SA

We've always had a good experience with Roto-Rooter and today was no exception. The technician, Mario Amador, arrived at the expected time. He was friendly and considerate of my home and my time. He quickly resolved a difficult clogged shower and sink issue and explained what we could do to help mitigate the issue in the future. Of course, we are sure to use Roto-Rooter again if the need arises.

Susan S.

08/01/2021 12:00:00 SA

I called about a backed up toilet
Informed them they should rooter on the roof vent after waiting all day for service man to show up he informed me they had a policy about roof climbing (never said what it was)
Tried 3-times to sell me on installing clean out Didnt seem interested in doing job wanting 525 to try
I wasted all day waiting for Roto rooter
Never again!

Bob H.

03/11/2020 12:00:00 SA

Had an appt .did not show up or call.had another co. Come.out.cancelld my appt. They could care less.

Samuel L.

10/14/2019

Robert Q. and Lance visited my home this evening. Our ONLY toilet for 4 people was in TROUBLE!!!
These two gentlemen arrived much sooner than I anticipated! They presented themselves with professionalism and courtesy. Their knowledge for a new home owner was exceptional.
Long story short, Robert and Lance were quick to teach an inform me. We're I ever to give anyone the drain specialist award, on this occasion it will be these two professionals.
Thank you!

Charlie M.

4/24/2013

The technician arrived about an hour from the time of my first call. I appreciated that because the drain was backed-up. He remembered my name. He knew how to do his job, so now the plumbing is working just fine.

The only downside was the service was on the pricey side.

Scott C.

12/30/2020

I wish Yelp would allow for zero stars because that's what they should get

The plumbers and mitigation specialists are great. The reconstruction department has very bad customer service skill. Frances, very poor customer service skills, the contractor,refused to complete the job because he stated that the job wasn't big enough for them to complete. I am very dissatisfied with the treatment I received from them. I wanted a one stop shop from start to finish that they promised would happen. I asked him to take the stuff they left and he refused to do that and said somebody else would come by to pick it up.

Also they can't correctly write up invoices to submit to you insurance company. I had to call several times and was given different departments that would be submitting these invoices to me. So if you enjoy the run around, then by all means use them.

Star C.

01/03/2017 12:00:00 SA

Tom and Clay saved our day!! They arrived quickly, fixed our backed up toilet problem fast, were extremely kind and considerate and cleaned up, and were overall just outstanding plumbers. I highly recommend them!! Their prices are extremely fair, too! Thank you, roto rooter!!

Ana A.

12/22/2018

My garbage disposal stopped working, so I decided that I could change it out myself. Well, that decision didn't work out as planned. I couldn't remove my stupid disposal. So I called Discount Plumbing, they gave me a bunch of blah blah blah and wouldn't come out until the next day .... Unacceptable.....so I called Roto-Rooter!!
They had excellent customer service and immediately sent Brandon Filbert to the rescue within 30 mins of my call. He was extremely nice, professional, and made the removal of my stupid disposal look so easy. If I ever have a plumbing issue again, I will only want Brandon !!

Thank you Brandon for a good job!!

Ab6485 ..

2/28/2022

Nick and his crew did a fabulous job. All the work was done as promised. I had a new 60ft line put in that connects my house to the sewer. They also installed new access clean outs. Our house was built in 1915 so it was time to get the work done. I highly recommend Roto-Rooter. Their prices are good and they have all the equipment and latest technology to get the job done efficiently.

Jakki L.

10/14/2015

Just had Mario and Thomas here from roto rooter. Very friendly and very efficient and fast. Explained everything along the way.will call them again if I get a clogged sink again.

Matt A.

09/05/2018 12:00:00 SA

Got a blockage in the main pipe over Labor Day weekend so I gave Roto-Rooter a call. They asked if the main cleanout was easy to get to and I said yes, it's right on the edge of the lawn. Quoted me at $490 without even knowing the issue. What a joke. Oh wait, he calls back because his supervisor told him he could do $350. Nope, you lost me as a customer with your first insult. Do yourself a favor and call Doherty's. Patrick is a nice, honest guy. He got the job done in 5 minutes and charged me hardly anything. Nice try, you crooks.

Kim T.

07/11/2023 12:00:00 SA

Plumbing backed up 7 am they were here by 11 am and have it all working. Excellent service surveyed for water damage, Brock was amazing

Bob H.

5/27/2023

Mistook this company for another who called. Experience with Roto-Rooter still good, pending development of the project

Shelley C.

12/27/2017

This was our company's first service call to Roto-Rooter and the experience was excellent! From the initial call to the friendly office staff to the finalization of the job, the customer service level is top-notch! The office staff kept me informed of the technician's arrival. Devin Samoneck was our technician. He was prompt, courteous and very knowledgeable. He was able to clean out our drain problem in our shop, handled the problem efficiently and fully explained their 30-day service warranty. What I liked best is the company's use of technology and I was able to pay immediately with a receipt provided via email. Devin clearly showed his knowledge and professionalism. Well Done Roto-Rooter! Highly recommend.

Susie C.

07/03/2021 12:00:00 SA

Our kitchen sink started leaking. We called Roto-Rooter and they showed up within the hour on a Saturday. The leak was fixed within an hour of them showing up. They did an excellent job and were reasonably priced. I highly recommend them.

Fred O.

11/20/2022

We had 3 hot water leaks in our slab, after the initial assessment we opted for a whole house replumb with pex pipe,we also had a new water heater installed. Mike worked with us on options and pricing. This was a huge project, the Technician Archie was great, his attention to detail minimized damage to walls, he keep in contact with us and kept us updated on progress.
Hopefully you'll never have to under go a project such as this where you have to replumb your home, but if you do you can definitely trust roto Rooter.

Ernest H.

1/26/2020

I had a broken pvc pipe in my crawl space. It started bad when I was told there would be nobody to come till the next day at 9am. I than got a text message at 8:45 that the service tech. was on his way. It took an additional 2 hours till he finally arrived. After his inspection he gave me an estimate of 4 hrs and $400 for parts. That was upsetting because I knew a pvc pipe about 10feet would only be about $15 at most, and was shocked that a professional plumber would take 4 hours to replace the pipe. The total estimate came out to $1,275. Long story short I did it myself for $15 and it only took an unprofessional a half hr

Eli P.

5/23/2019

Our outdoor faucet busted and we weren't sure what the issue was. Being Memorial Day weekend it was hard to find someone to come out last minute. Roto-rooter was the only one available. They came out and said the pipe was busted and it would be a $600 repair plus $79 after hours charge. Fortunately I remembered my brother-in-law used to do plumbing. I told the roto-rooter plumber we wanted a second opinion and suddenly he was willing to drop the $79 after hours charge. My brother-in-law came by, showed me the faucet busted and that's all we needed. Needless to say I'm pissed. Never calling Roto-Rooter again.

Candy S.

1/21/2016

We called them to remove a men's shaver from commode. The plumber claimed a broken angle stop had to be replaced ( who knows that he didn't not break it). 504.71 for removing commode and replace angle stop, sloppy work putty all over tile floor, he didn't check his work water not turn on tank, water everywhere, he claimed 2 hours work and he sat for 20 minutes in his van outside my home and I was charged for it. People beware they will charge you big for the air you breath. Was refunded half of total charges (was like pulling teeth from these people) they hardly return calls, you need to hound them for your own cash...........Never will I do business with them!!

Cheryl V.

7/25/2019

A huge thank you to Robert and his partner, Manuel, for the quick and efficient service today on our plugged drain. They came out quickly after the first initial call, got the job done, and left!! Very knowledgeable and super sweet! Explained everything they were doing and were flexible when we decided to change something. Not sure if it was pricey or not because we have never needed a plumber before now, but we are happy with their service!!

Terry P.

8/16/2017

Great company to work with. Had technicians out here in a hour. Big thank to Thomas and Jerry the did a great job in less than 15 minutes and unplug the drain. Had 2 other plumbers from another company yesterday for over 2 hours and they could not unplug the drain. From now on I will always call roto-rooter. You're the best!

Mike T.

02/04/2016 12:00:00 SA

It's never pleasant when you need to call a plumber to your house , but the prompt, professional and very very friendly service that was provide to my home was remarkable.
I would not hesitate to call them back again.
Very neighborly service!!

Nina H.

3/19/2022

I woke up this morning to find the bottom of my shower curtain drenched, but it took a few minutes to find the source of the water on the floor, which was a leaky valve attached to the toilet about 1 foot away. I called several plumbers, but the only one who responded was Roto-Rooter, which sent Johnathan Williams to provide an estimate. I accepted the estimate after he graciously gave me a Senior Discount, and he had the job finished within an hour. It comes with a 1-year guarantee. Johnathan was a polite, knowledgeable, well-spoken young man with a business-like demeanor and a friendly personality - just the right mix one likes to have when the necessity arises to have a stranger in one's home. If I need to call Roto-Rooter again I would like to think I could ask for him to provide plumbing services. Johnathan is a great credit to his employer.

Lavinia M.

11/23/2021

Roto rooter came to my property and did unnecessary repairs. They did a phone quote to my family member without looking at anything in person. Phone quote was for a leaking plumbing in the wall but there was no leak. Just a leaking fixture that was spraying out so severely it was getting around the side of the shower curtain and making the floor wet. The baseboard was wet in the bathroom only since my kids weren't drying it after showering. Once the repairman arrived at the property he went to the opposing wall from the leaking fixture and it was completely free of any water damage... no water stain or dampness After unnecessarily cutting a hole in the wall and replacing all the plumbing. I showed up to an open wall and new plumbing and asked if there was any water damage to Sheetrock, surrounding wood frame or any mold in the wall.. he replied no. Then asked if there was any leaking of the pipes. He replied no but said he changed it all anyway because that's what the job was bid for. He said he had over 10 Years experience. There was a dresser in front of the wall so I didn't see it before he had done all the work. After moving the dresser and seeing the sheet rock he should of known there was no evidence of water damage or leaky plumbing and called his company and told them that there was a misunderstanding and the job was misquoted but instead took advantage of an individual to the tune of over $2000. And now a hole in the wall Do your homework. They will take your money and not feel bad. The work was good. Top line work but too bad it didn't need to be done in the first place. It really surprises me such a reputable company would do such a thing

Craig C.

05/08/2021 12:00:00 SA

Jonathan is an A1 representative of Roto-Rooter!
I called Saturday morning around 9:00 a.m. and requested service. By 11:15 a.m. Jonathan had text me and said he was on the way. Right from the get-go you could tell he was a professional and knew what he was doing. He explained the whole process and what I could expect. After he gave me the quote for services he mentioned about a 6-month guarantee and told me their Saturday charges are the same as weekdays. I was happy to hear that. Jonathan worked hard on roto-rooting out my brother's pipes. He had to then go and work on the tubs, the toilet and the sink and making sure they were flowing by using the plunger. It worked.
After her work was completed he cleaned up all around where he was at and left the site the way it should have been, fixed!
If you get Jonathan as your technician then you are having a lucky day.

Araceli C.

10/27/2022

They charge too much and keep trying to convince you to pay all that much saying it'll have guaranty.. I called one day after and they came back just to say if THEY fix it, they have to charge again, that only the product has guaranty with Home Depot so we had to call ourselves and fix it our selves.. I regret trusting them to start with.

Joe S.

03/10/2019 12:00:00 SA

What a joke!!! Scheduled last Friday for a hot water heater repair. Told them I needed someone there before 9. Nobody there at 9:30 so I rescheduled for today at 5. No call no show by 5:30 so I called in. I got cut off so I called back. They said they couldn't find the tech and they would call me back. No call by 7. I called in and they say they're sorry, but the tech got stuck on an emergency. Really??? No call no show for 2 hours? I could have called someone else by then. This place is a joke of a business!!!

Sorrayah L.

5/16/2023

I had dropped my AirPods in the toilet and tried everything to get them out but nothing worked so I found rooting-rooter as 24 hr service and first plumber wasn't available which was stressful at first but then the next that became available had 20 years experience and within a few amount of time he got it out and that made my day a so much better. If y'all ever need an amazing plumber I absolutely recommend Thomas Corbin , he knows how to do it and has amazing customer service. Thank you so much Thomas Corbin for helping me out. You Rock!!!! And plus my AirPods are still in Green but will get cleaned

Roto-Rooter Plumbing, Drain & Water Cleanup