Go Direct Plumbing Sewer & Water

Replacing a sewer line is not fun, but if you have to do it, choose Go Direct. They were quick, efficient, and also reasonably priced. Luis responded to my desperate phone call with a visit in under 2 hours (on the 4th of July holiday no less!). Within 15 minutes, he had mapped our sewer line ~ another pluming company previously spent over an hour trying to do this and got no where. A full Go Direct team arrived first thing the next morning. By the end of the first day we had limited service restored and by day two, we were fully back online. Our yard was put back together and it was like it hardly ever happened. Thanks Go Direct for taking care of our nightmare plumbing problem so seamlessly.

I was plagued by plumbing problems this week, and had been staying at a hotel after a plumber wasn't able to get through a clogged sewer line. This plumber was also quoting me exorbitant amounts to  either install a clean out pipe, or replace the sewer line. And all of it was happening leading up to 4th of July. If installing a clean out pipe didn't work, so he could run a jetter, then he'd have to excavate the front yard within days to install a new pipe. This would surely mean that I would have to stay at a hotel for another week or two while he assembled a team to do the work. And his quote for replacing the pipe was outrageous.

Stressed, worried and unable to sleep, I found Go Direct on Yelp in the overnight hours of July 3. I was impressed by their positive reviews and decided to give them a try for a second opinion. I sent them a message and managed to go back to sleep. By morning, they had responded to my email and called me on my cell. After explaining the situation to their customer service rep, she said they'd make room to have someone come by that very afternoon.

Erick was right on time. He arrived in good spirits and took a look at the situation. Within minutes we located an existing clean out pipe already in place in the front yard, which I didn't know about! He accessed the pipe, and reviewed the situation with a camera. It was indeed bad, but not dire. Since I was the last visit of his day, he offered to come back the next day to get the work done. THE MORNING OF JULY 4TH. And indeed he did. Right on time again, and with everything he needed to get to work. In a little over an hour Erick cleared the pipe, and bought me more time to more adequately prepare for a full sewer line replacement down the road.

What's more is that once he was finished with the work, he took care to put my lawn back to the way he found it.

When I do do the replacement, it will definitely be with Go Direct. I was just so impressed by their professionalism, and I immediately trusted that they weren't taking me for a ride. Absolutely wonderful experience!

I have to deal with contractors routinely between living in an 1800's house as well as owning investment property.  You know how many times a contractor has truly exceeded my expectations?  A handful of times in many years - Go Direct is one of them.  

I hired them to replace our 1/2 lead service line with a 1 (copper) from the house to the main (not just to the meter).  Their pricing was fair compared against numerous other bids.  They had a huge crew and did almost everything in one day (had to return the following morning to seal up the opening in the road).  

The professionalism and attention to detail is something you just don't run across very often on projects like this. They even swept up the sidewalk after they reseated the panels... the office staff and estimator were also very pleasant to deal with.  

If you're going to try to take advantage of Denver Water's $3,800 lead replacement rebate, I highly encourage you to consider these guys; they are the best.

Honesty and integrity are the first two words that come to mind with Go Direct.  A few years ago i hired one of the major pluming companies in the metro area to come snake out my old clay pipe mainline after it was starting to back up due to roots.  They gave me a doom and gloom sales pitch saying that i needed to replace it ASAP and that it would cost me 27K.  I called Go Direct to get a 2nd opinion and they sent out Luis who was fantastic to work with.  He sent a camera from the floor drain in my basement out to the city sewer and showed me what was going on.  While he said we would need to eventually replace the old clay pipe from the house to the street and as long as we kept snaking it a few times per year we would be OK while we saved up to replace.  His bid came in significantly (and i mean significantly) less than my first quote.  I used Go Direct to snake our line a few more times to snake out and recently hired them to replace the line from the house to the street.  The crew was respectful to my property and did a great job cleaning up after.  I would absolutely recommend these folks to anyone looking for an honest and reliable company to snake or replace their mainline.

After being voted a 5 Star Real Estate Agent 9 years in a row and selling homes in the Denver Metro area for over 24 years, Go Direct is my go to company for my Buyer's and Seller's sewer scopes.  They show up on time, are professional and knowledgeable. Thanks so much to Suzanne and the rest of the staff at Go Direct for helping my Clients and myself!

I got five bids for putting a new sewer line from my property to the City's line in the street.  Go Direct was a little lower than three of my other bids, and half the high bid.  I checked their reviews and they did great...and I'm adding to that.  They got right in, did the job, did it well.  When we had a little snag with an open former permit, which was not their fault, they navigated it well and all was quickly resolved.  They were prompt at patching the street and sidewalk.  The City liked what they saw and everything was promptly signed off.  The workers were competent, polite, and communicative.  I highly recommend Go Direct.

Go Direct has helped us a number of times. Eric is a great plumber, he explains all the details, is timely and does great work. They have reasonable pricing and availability. They offer free estimates unlike a lot of other companies that tend to overcharge just to look at things let alone to come out and fix things.

I called GoDirect to come and unclog my main drain.  He quoted me a price before coming out the next morning. I think his name was Luis. He got my drain unclogged and scoped the drain for me because I had a hunch I needed the clay pipe replaced. The scope was included in the price that was quoted upfront. He never added additional charges.  The price he quoted was the price I paid. And it was lower than some places charge for a scope or a drain cleaning. He did both for  Hi one low price! Anyways we scheduled the main line replacement for 2 weeks later. Again cheaper than expected. The crew was out first thing in the morning and had the pipe dig out by 10. Pipe replaced and out by mid afternoon. They did a great job. They've obviously replaced a lot of pipe. Highly recommend for drain cleaning, scopes, or main line replacement.

Luis was good to deal with during the estimate. He was knowledgeable and f professional. His crew was polite and didn't bother me at all. I ran a power cord for them to my plug indoors but otherwise they didn't bother me at all. The job was completed in a timely manner. Suzanne in the office was also great as she handled the management company and HOA wanting me to replace all the landscape rock and mulch.

Waking up to a backed up sewer is not the way to start your day.  Luckily, GoDirect was able to squeeze us into their already busy schedule and clear the line.  They videoed the sewer line which showed a mass of tree roots and a broken line.  They returned a couple of days later and replaced the broken section.  Videoing of the sewer line was again done, which showed a 'clean' line and the new section.  Price was reasonable.  Office staff, Erick, and repair crew were all very pleasant, easy to work with, and efficient.  The work was done in one morning.  No headaches for us!  Since this repair was done in the dead of winter, GoDirect will return in the spring to repair our lawn.  We highly recommend them for sew repairs.

They showed up within 2 hours of calling and got the job done for a great price! Everyone else I called charged more and some couldn't come for several days. That doesn't really work for a flooding basement. Thanks Luis!

I'm really pleased with the recent service we got from Go Direct and Stone & Concrete, Inc. We had our home sewer line scoped and replaced for a reasonable price with no complications. Fortunately our pipe was good under the street still, so only the yard had to be dug out. Luis was great with the estimate and coordinating the crew of three more including Manuel and another Manuel (one of three crews at this time). Though we weren't in an emergency situation, we were impressed by how short a time there was from first call until job done. Suzanne, Rachel, Julia and others at the office were great with billing and likely all the required contacts for pre- and post- inspections for all wired, gas, water and sewer utilities. We were impressed by the discussions that led to our new installation being code-compliant with the right materials. Go Direct did excellent clean-up after the work, not leaving us with a giant pile of dirt in the yard like some other companies are known for. We would choose Go Direct again for price, quality and safe competent work.

I was very stressed out dealing with a situation in our new home with clogged pipes in my daughters sink in the basement. I ran across a really funny Facebook ad for Go Direct and loved the content so I figured I would go with them. I spoke with Jennifer who does marketing for Go Direct and she was so helpful and very caring. She immediately sent me the info to be able to call Go Direct and we had someone come out the next day! Eric came out and cleared out the drain and fixed the pipe no problem. We haven't had any issues since and dealing with Go Direct was so professional, fast, and efficient. We would definitely hire again!

An amazing company. We were looking for a company to get to a home we were purchasing fast and they were able to do it. They got to the job early and had it complete by the time I got there with video proof, and identifiers, that they had done it so there was no question. We will be using them for jetting as they also have the best price. Thanks!

I had an excellent experience with Luis and Go Direct! My sewer backed up (what a mess!). Despite the fact that it was the week-end, I had two services scope and estimate the job. Both came in about the same amount of $$, but Luis was extremely professional and made a serious effort to remove the clogs without rebuilding the sewer line. When that didn't work, he gave me a detailed estimate and had a crew of 5 out the next morning to replace the affected sewer line.  They gave me a usable sewer line in 1 day, and came back to put in the rebar and pour the alley cement 2 days later. They did a decent job of cleaning up after each stage. The Go Direct crew was careful of my landscaping, but some tree root exposure was unavoidable in trenching to the alley. After the job, Luis took the time to bring over root stimulator to help fertilize and salvage the affected tree!  And he again camera-scoped the completed sewer line so that I could see the result. His follow-up was impressive! Good experience/great service.

They were able to come out right away and were able to tell me that the problem was one I could easily solve by buying a 40 dollar replacement part at a hardware store.   He told me that he would also happily do it but that the standard price for installation was 500 dollars. It is rare that someone will tell you the best solution instead of just the one that most benefits their company and I know who I'll be calling for all my future plumping needs!

I have worked with Mike at Go Direct  on numerous projects over the past 1.5 years. He has worked on my own house as well. He and the other Go Direct team members are consumate  professionals with fair prices. They will always give  a free second opinion and an honest answer. They've impressed me because so many sewer line companies prey off of of a home owner's  fear. Mike and his team do not and will give you straight, realistic options for repair or replacement.

Our basement drain was backing up.  The plumber came out and looked at the basement drain and ended up running a camera through our lines.  Said we had some minor build up but nothing to be concerned about.  4 days later the drain backed up with all sorts of black material with a foul odor.  I called Go Direct and they scheduled someone to come out 2 days later and provided me a 2 hour window.  They never showed up.  Needless to say, we are trying to get a refund and will be calling someone else.

Only 15 months after a drain pipe replacement we have to have the whole thing replaced! $6k down the drain!!!! And now because they messed everything up it is going to cost $10k.

followed up on a partial line repair a little over a year for a subsiding ground issue.  Even though beyond their warranty the quickly scoped the line for integrity and replaced/backfilled the subsided  dirt around the line repair.  These guys are the ones to use

My review keeps being taken down, why I do not know because it's absolutely true.
Sadly I hired Go Direct to replace my main water line. They were super cheap at $3500.
The old saying of you get what you pay for never rings louder.

As planned, they started to pull the old galvanized line, unbeknownst to me the pipe broke and they brought in an excavator and dug a trench completely trashing out my sprinkler system or anything else that was in the path and left without informing me of the damage they caused.

Only one of the workers spoke broken English, all others were strictly Spanish speaking.
They are next to impossible to communicate with.
They did agree to fix a portion of their damage but that's it.

If you're needing a bunch of workers that can't speak English running around your property using an excavator with total impunity, Go Direct fills the bill.
The 5 star reviews you see are shills.

I had a 17 foot underbelly in my sewer line that was 16 feet under the road in front of my house.  After about 5 quotes, Go Direct was the most affordable.  They came the day it was scheduled and completed the repair in one day.  Their workers were very friendly and cleaned up after themselves.  A couple days later they came and applied the asphalt to the road.  Very happy with their work and they were very easy to work with.  I would highly recommend using them for sewer repairs.

I would definitely recommend go direct. They gave us a great price and were easy and friendly to work with. A few times they had to come back for minor problems and were very helpful. Doug was great to deal with as was Jason Jordan. Very professional. You

Do not use this business. My review keeps being taking down. I have no idea why, because it follows Yelps guidelines. Looking at the fact that they only have 5 star reviews, I can't help but think that Go Direct somehow is being able to remove the bad reviews. Long story short - They caused many issue during the job, hassle to get them to fix , or take financial responsibility.

We hired this company to come out and do a sewer scope on a rental property that we just went under contract on. They came out and then sent an invoice with a recommended follow up procedure. No price, no explanation of why or what what it was. I emailed back, thanking them for coming out and asking the price on the recommended  follow up work. I received an email back saying it's $1,100, again with no explanation of why or what exactly it entailed. I called the office and asked if they could explain what they saw that indicated the procedure needed to be done and what exactly the procedure was. The guy I was talking with said, Didn't you get the email? We told you in the email what it needs. I said, yes but I'm wanting to know why the pipes need it and what the procedure entails. And again he said, it's in the email so what do want?. At this point, I'm shocked by his attitude and tone of voice. I'm in the car with my husband on speaker and he grabs the phone and again asks, what did you see in the pipes that indicated we need to get the follow up work done? And the guy responded, I don't understand the disconnect. It says in the email what needs to be done. At a loss, my husband said, we are driving and can't look back at the email right this minute. Can you please tell us what you saw in the pipe? It it clogged? Deteriorating? And he finally said, well is has scale.

We said thanks and hung up. We will be getting another company to come and complete the work but will not be using them. The only reason I gave 2 stars is that they did come out and complete the scope. The level of customer service deserves zero stars.

I used Erick twice in August for 2 rental properties. The work was to view the sewer lines for problems. 1st location no problems encountered .
2nd location found cracks near the tap and roots not bad enough yet to deal with now. There costs are reasonable, they are prompt and wear a mask. I would use their service again.

I recently had Go Direct replace my entire sewer connection.  Excellent service from start to finish.  And they were cheaper than the other estimates I received by far.

The project manager Luis was very polite, professional and knew his craft.  He accurately located the key points of my line with the camera locator:  transition from cast to clay pipe, location of blockage.  (The other company I called for locate did not do this, they only located the blockage and assumed they could find the exit from the house.)  

And Go Direct did the camera locate for free because it was part of the estimate.  They were confident enough that I would contract with them that they did the locate for free.  (Its hard to find anyone to do a camera inspection for free unless you get other services.)

The construction crew arrived about 8:30a for the work.  Maybe 5 guys showed up.  All were native Spanish speakers, a few spoke English too.  No language barriers to worry about.   (Hey, we live in Denver, its 2016, if you don't know a little Spanish by now, its time learn.)  I did learn that Jimmy Johns universally translates...  

They went right at it, carefully dug my yard, pulled the curb, and dug the street with a backhoe, (again, hand digging around utilities) they did their best to not mess up the tree in my front yard, too.  The project manager, Luis showed up for a while to make sure things were going well.  There were a couple of other guys who were experienced and took charge, so I didn't worry that he wasn't there the whole time.  I think that they were out by 5:30p including clean up.  Wish I remembered all their names, great guys, hardworking, polite, professional and competent.

They were considerate of my neighbors.

And like all construction-repair jobs, they found some funky stuff, I had to make some phone calls to get things worked out, they worked around me making phone calls.  There was no down time due to unexpected events.  Luis went in the trench and took some pictures for me so I would have documentation of the project.  Again, nice guy.

My connection goes into the street, so they had to do asphalt removal, and also had to remove the curb and gutter due to some utility issues.  They hand-dug around utilities.

They do asphalt and curb and gutter, they come back a few days later to do it.  Curb and gutter was not a part of the estimate, they added $600 to replace my section.  Seemed reasonable to me.  Another thing to note is that sprinkler repair and sod is not part of the estimate.  They did offer to do that work for a little more.  Sod and sprinkler pipe is cheap and easy; I can do that myself.

Again great service, great employees, I've been recommending them to my neighbors without hesitation.

If you need a sewer repair, by all means get multiple estimates, just make sure one of those estimates is from Go Direct.  

And if you do use Go Direct (and you should) buy the guys some drinks and snacks, they work hard and they appreciate the thought.

Update: I still give Go Direct 5 stars for the field crew work.

However, Rudy in the office needs to learn customer support and basic communication skills. His lack of these two vital skills can frustrate even the most patient people. It appears he is confused on Insurance parameters. It might be laziness on his part. Not assisting his paying customers request to recover funds from the homeowner insurance for verified existing trees. He simply will not open emails that have photos clearly showing a tree prior to the work performed or even acknowledging the Go Direct crew members in the same photo. Over three weeks have past without a response. We have to continually call and when we do get through it is like speaking with a moron. He has pushed me to lose my cool and will direct future work away from this organization. I don't want my friends or family to have to work with this type of Incompetency.

I had Go Direct Plumbing come out to our home today to do one of their advertised $79 scope and clean out specials.  Erick was prompt, courteous, and very thorough through all aspects of the job.  My scheduled window was between 10 am and noon and he was here right around 9:55.  While he was scoping our sewer line he made sure I understood exactly what we were looking at on the monitor and answered any questions I had.  Also offered up friendly conversation while I observed.  The other thing I enjoyed about Go Direct is that the price advertised is the price I paid.  There wasn't any attempt to upsell or tack on any additional fees.  I'd definitely recommend Go Direct for any of your plumbing needs.