Wow! These guys are GREAT. Our furnace went out, and after we tried to do a little troubleshooting, we contacted the landlord and he called Doctor Fix-It. We had two service calls in one day...Jared was our first service specialist, and he was prompt, courteous, and thorough. He made sure I understood what had failed on our furnace, even made the extra effort to help me understand our system in general, and then presented us with straightforward pricing. He called the landlord, the repair was authorized, the part was on his truck, and before we knew it, we had heat again! What a friendly and efficient guy!
Our second rep was Marvin Q. for two plumbing repairs. Again, fantasticly friendly, efficient, and thorough. We had a broken pipe for the outdoor hose bib, which was a challenge...Marvin explained that he'd go in through an interior wall (I was dreading that they were going to have to bust out bricks to get to this one), and there were other pipes crammed into the small space. But he figured out the best way to tackle it, and before we knew it, it was done. On the second repair, we had a leaking hot water line in the basement ceiling. It was a wacky configuration and hard to get to, but you could see the gears turning as he figured out the best way to handle it. He was even super careful to make sure that water didn't spill on the concrete basement floor (I told him it was okay, it was concrete!). He also took the time to show us where our water main shutoff was, to tell us what to expect timewise for the hot water tank to heat back up...he was extremely thorough. From talking with him we understand that he's spent years in the business.
I was impressed with the fact that there wasn't a lot of back and forth with Doctor Fix-It...the prices were standardized, presented well, and with a quick call to the landlord, payment was authorized and there was no waiting around. That was unexpected. Jared and Marvin seemed to be very autonomous...like the company trusts them and their judgement, which was nice. It seemed like they didn't have to waste time trying to get approvals from a main office...they knew what needed to be done, and did it efficiently. It seemed like they communicated well with our landlord, too. The guys explained what had gone wrong in a very clear way.
Both Jared and Marvin were also great with our two black lab mix dogs...fairly young dogs who like to play. Jared was very good with them, even putting up with them as they stuck their noses in his bags and tried to help him fix the furnace. Disco, our female, would not leave Marvin alone, and kept trying to lick his face. Both guys were EXTREMELY patient with the dogs, and not once did they act annoyed.
We would recommend Doctor Fix-It highly, and I would expect from our experience that ALL of their guys are great...but we really enjoyed our experience with Marvin and Jared...the are extremely professional, and just really nice guys to work with.