Garrett F.

08/04/2023 12:00:00 SA

We're members with Dr. Fixit and just had our annual furnace/AC inspection with Tyler for no added cost over our membership fee. Tyler was professional and efficient, fixing some quality of life issues with our furnace and AC without being asked. Would recommend!

Marina A.

6/27/2023

Today is second time I waited for a serviceman to come the annual AC checkup...they canceled the first appt on the same day....rescheduled again and today he never showed up.
not even on a dating site & I got stood up, dang.
Both times I had to stay home to wait for the person.

This time I was told that he came & I was not home....my front door was wide open & garage door open with car inside.....my doorbell did not ring, did not see a smiling face in my OPEN door saying hello....

so, now I called, they can't fit me until AUGUST ???? This is June.....
I had to have plumbing done a few months back, lines backed up and could not get anyone from Dr Fix it to come out, got another company after phones calls while I have water all over my house...it was a Sunday, now, anyone in this business KNOWS that stuff happens NOT during business hours....so....
NOTE:
I BOUGHT THE SERVICE YEARLY PLAN SO THAT YOU GET A DISCOUNT AND GOOD CUSTOMER SERVICE..I paid money for the plan.....hhhmmmm...the furnace & AC health check is supposed to be every year for a reason.....
Just wonderful. Companies used to want customers and keep them, worth of mouth and good vibes and all of that....
I am so disappointed and discouraged. The lady asked if my AC unit was okay for now??? Really?? I am the lay person, they are the EXPERTS and they want me to tell THEM if my unit is fine?
Grandma Who Hates BEing Grumpy

Stacey O.

08/03/2023 12:00:00 SA

Had Doctor Fix It Come out to inspect & clean sewer line. The technician said he wouldn't recommend doing a clean thru removing the toilet as it wouldn't be effective. Other options were thousands of dollars to provide external access for cleaning. Seems strange as the sewer has been cleaned out previously. In addition to that, he forgot that he turned on the downstairs sink & left it running after he left. It was on for hours before I found it as I never go into the basement. When I called to let them know this a.m. the person who answered the phone couldn't care less. The other technician who replaced my disposal had to go back to the office twice to do that; once to get parts since he used his last disposal prior to my appt & a 2nd time because the disposal he picked up was faulty. Really nice guy though.

Melissa P.

5/24/2023

I originally gave two stars about three weeks ago, but I'm doing an updated review to give one-star.

DO NOT USE DOCTOR FIX-IT for pipe replacements. They did a good job of getting right in, doing the job, and taking my $$$$$. They ha left my toilet in the shower and destroyed the tile going up my bathroom walls in the process. After weeks of trying to get ahold of them to talk about the damage, they did call once I posted a Yelp review. But, once I sent pictures of the damaged tiles, they will not call me back or respond to emails I've sent. I'm sure they saw a single woman and figured they can take advantage of them. Just so frustrated because I have to come up with even more money to fix the walls. BEWARE!

Shawn M.

7/31/2023

The plumber technician completed a plumbing job replacing my Sprinkler-system's vacuum breaker and inside water shutoff valve. The work was clean and was completed within the 2 hour window promised and both services were satisfactorily completed.

Jon B.

5/24/2023

IF they show up (and that's a big if) they will bait and switch you at every corner. Their free services are just to sell you upgrades you don't want or need. Never again. Thanks for cancelling two separate appointments on me in one day! An hour and a half into waiting!

Laura R.

01/06/2023 12:00:00 SA

We have had excellent service from Doctor Fix-It and especially, Eli Easter for the recent issue we had with two things in our house.
Eli was so courteous, compassionate, helpful and accommodating, I was surprised and delighted.
We used to use Applewood but they turned out to overcharge and a particular service person was downright disrespectful.
On the other hand, Eli was such a personable and knowledgeable change that I wanted to hug him.
Doctor Fix-It was also super reactive to our call and scheduled Eli within a day so that was fantastic service!
Thank you for being you, Eli!

Michael S.

4/24/2023

Had a plumber from the local Doctor Fix It come to my home today for a few repairs. I needed a 1-inch ball valve with a drain replaced that leads to the sprinkler line. This is a $20 part (max). There might have been a need to cut a Pex line back and put in a new coupler. Maybe that brings it up to $35 in parts. I'd estimate labor at 1 hour (2 hours max if he ran into trouble). The quote was $966. They did offer a $120 service plan that would lower the price by 15%.

The tech also kept pushing a new outdoor sprinkler valve, even though I repeatedly told him it was protected with heat tape and was not damaged. That was quoted at $1927. I've installed one of those myself before. Parts were about $120 and it took less than 2 hours.

I also had a PVC pipe coupling that serves as a furnace vent that needed sealing. The furnace repairman forgot to do it. This would literally be a 10 minute job involving primer and cement. He quoted me almost $200 for that job. That basically equates to a $1000/hr rate.

I paid the $79 visit fee an said no thanks. I will say the tech was very polite and professional. It's not his fault he was forced to quote so high.

Carla M.

6/20/2023

William has fixed several electrical issues that we have had and always does an excellent job! Very smart, professional and friendly.

Phyllis V.

8/22/2022

I called Dr. Fix It to come out and take a look at our a/c, it was not working properly. We were told we needed a new unit so we purchased one from them. We were told we would receive a rebate for the unit that was installed not only from the first technician that was onsite but also by Ulysses, the Sales person/Project Manager (not sure of his exact title). Although the rebate was not going to be in the amount I was initially quoted, it was supposed to have been a rebate of $500. I was told the rebate would take a couple of months before I received it. Well when I called to inquire on the status of the rebate I was then told I would not get a rebate because the unit we purchased did not qualify. I was told several times, over and over again prior to and during the purchase that I would definitely get a rebate. I was not called after the fact to tell me any different.

Also, I financed the a/c unit. I was quoted one price by the sales guy but when I got the paperwork and payment info from the finance company the price was quite a bit more than what I was quoted. Thank goodness I had the original paperwork to prove the original quoted price.

I am not sure what to think about this company...but I do wish now I had looked at other options for an a/c install. However, it was in the heat of the Summer and I wanted to get a unit installed asap. And, I will give them that...they do respond quickly but I should have taken a step back and checked into other companies because now I can say I don't know if I fully trust Dr. Fix It.

Sarah D.

07/05/2022 12:00:00 SA

Pay attention to the fact this company has 3 stars average but their front page is full of 5-star reviews (often by people with 1 review - the review they wrote for this company).

I paid for the membership they offer, for I think around $100 they are supposed to do yearly maintenance for me. Although they initially told me they would call to schedule for spring maintenance, I finally called around June because I hadn't heard from them. I scheduled the maintenance for end of June, the day before my appointment I received a call saying they did not have sufficient technicians. I asked when could I reschedule my appt? They said - we don't know. We will call you when we have staff for it (that's funny - they didn't do that before).

Point being, this is not a trustworthy company. They are out to grift you. Their prices are not fair, they are comparatively expensive, make sure to shop around. I only paid for the maintenance plan because it seemed like a reasonable deal, but now I'm realizing it was a scam to steal my money.

Rafer N.

12/16/2022

Dr. fix it attempted to rob me today. Quoted me $8000 to repair a furnace and that it would be $7200 to replace it instead. I agreed and while they were on the way with a new furnace I cleaned the flame sensor and it works good as new. Shame on this company and their commission structure.

Thomson W.

7/13/2022

Doctor Fix It charged me $2100 to install one ceiling fan. Stupidly, I did not shop around.

I later had TWO ceiling fans installed for $950. I called Dr. Fix It to ask about the HUGE difference in price, and they commented that I was paying for the exceptional service and warranty. Totally not worth it.

Shop around; these guys will rob you blind.

Steve W.

2/19/2023

Worst company ever! My furnace that was working fine last night quit in the middle of the night. Contrary to what technician stated no price was ever discussed or given on phone conversation. Technician said furnace was too old. Tried selling a new install. Did nothing but take pictures and bad mouth the unit. Said my main breaker box was outdated as well. Refused to get my furnace that was working last night working again. Did absolutely nothing. Charged $150.00. Ive NEVER been so angry in my life. Complete rip-off.

Andreas H.

5/22/2023

Scott was amazing!! he quickly fixed our HVAC issue and even helped me install a new thermostat. would highly recommend and would love to work with Scott again.

Justin L.

02/06/2023 12:00:00 SA

Will G (Electrician) came out to our home and was very helpful and inspected all of our electric work and gave us recommendations for updates and things to improve our home. Was very prompt and on time, and a pleasure to work with. Would recommend greatly.

James S.

07/06/2022 12:00:00 SA

WARNING: this company will charge you a membership fee for regular service and THEY WILL NOT DELIVER. Perhaps this is because of our current staffing shortages, but they have refused to honor their contract now for over six months. Spend your money on a company with integrity! This company may be failing. Based on my recent call, it seemed they may be going out of business.

I notice they are running a $50 for $100 service special...DONT BUY IT . You won't get the service. Cheaper is only good if you get service.

Abby B.

11/30/2022

Our furnace went out in the middle of the night and they were able to come out first thing the next morning which I was very happy about but that was the only positive part of the experience.

The technician told me we need 5k in work done to repair the unit in which I responded if we need a full rebuild as he called it we would likely look at replacing the whole unit. At this point he told me we would also have to replace our A/C unit. This is when the red flags went up for me.

He informed me he was unable to provide me an estimate for a replacement and we would need to speak with a project manger. That was no problem for us but when I asked if we could get that scheduled for a time when myself and husband could be there he responded yes but if I schedule this appointment for you are you going to be ready to pull the digger and get the work done'

What...how are you asking me if I'm ready to commit to a multi thousand dollar project with your company before even provided me a quote.

I told him we would likely have multiple companies come out to provide a bid as that is standard process for us when spending this type of money.

At this point he seemed annoyed and never scheduled us to meet with a project manger. In my mind I was thinking your company doesn't want to but a bid in for this work?

After having two more companies come out I now clearly understand why he never scheduled us to meet with a manger and get a quote.

The two other companies both said the unit could be repaired and never mentioned the A/C unit at all. There quotes came in within $100 of each other and were thousands less Doctor Fix it.

I feel so bad for anyone who is in a stressful situation of not having heat and falls for there manipulative and dishonest practices.

You got by $80 trip fee and thank god nothing else. I hope this review helps someone else from falling for there deception.

Alan W.

10/31/2022

Awful customer service. They could not do the financing at time of service due to an internal issue. Two weeks later I get a statement for $1000 more than the quote. Calls went un returned for a week, called back and got yelled at. The entire time I'm on hold Dave Logan tacking in my ear about what a great company they are, what a joke!

Angie L.

8/13/2022

I used to be very happy with Doctor Fix It and now I would caution anyone who wants a dependable service company. Sure, if you invest a lot of money with them they may respond to you for a little while. I invested in a new furnace, air conditioner, thermostat, and water heater a couple of years ago. This year it took two months to get an appointment for a/c regular service; they cancelled it the day before the appointment (said there was an emergency); they re-scheduled for the next week. They then cancelled the second appointment because of an emergency. After that I decided to find someone else. They are not good for the long term.

Nick R.

1/13/2023

Dr. Fix it HVAC technician came to my house for regular check up.
When he looked at the furnace, he said the entire system must be replaced.
House was built in 2017 and furnace is the same age. I asked him if I should have the manufacturer's warranty.
He then quoted Manufacturer's deny the warranty, unless i kept up the annual checks with them (I checked with the manufacturer and I have warranty)
He told me that fixing it would be around $8000 and replacing it would be $25000, which he included some AC parts (Not the fan outside) without explanation.
He mentioned about 5 year 0% APR and showed the simple calculation by dividing $25000 by 60 months, which was $416.67 and told me to think of it as car payment.
He said if there's no 0% ARP, their current APR should be around 6%, which is lower than Home Mortgage rate and New Car APR which runs around 8% so this would be a great time to finance.
I asked him why the other technician from the same company couldn't locate the issue earlier, and he talked down on co-workers and said he knows more than them and they've done a terrible job.
He then gave me his cell phone number and told me to reach out to him personally or ask the office to have him as an installer since he knows better than others.
After he left, I called different HVAC vendors, because everything he said did not seem right.
Other three vendors came out and told me only thing I needed to change was the air-filter, because one I was using was too thick so the furnace wasn't getting enough airflow.
All the vendors said the price is unrealistic and one vendor was nice to provide the replacement cost just to prove it.
After assuring the furnace is fine, I reached out to Dr.Fix it three times, and yet I was not guided to speak to the right person.
This incident caused me $178 to call multiple vendors and wasted my entire day of me struggling to search for other vendors and scheduling the time so I don't overlap other vendors in my house.

Bill G.

11/06/2022 12:00:00 SA

This is not a specialty service. This a company that services customers with technicians that have the basic knowledge. They are master level. However they seem to think it's ok to charge master level fees. I called Dr Fix It for a quote to replace two dimmer switches. They wouldn't give me a quote over the phone....RED FLAG! I had Dr Fix It come out and I provided the 2 dimmer switches (still in the boxes). Service tech spent 2 hours chitchatting about how smart he was but couldn't get a 3-way dimmer to work. He couldn't wire them correctly so he concluded that both dimmers defective. I showed him the exact same dimmer in my kitchen that works fine (installed by a master electrician during my kitchen remodel). He ended up installing a couple of lame dimmers from his truck. In the end, he wanted to charge me $1000. I said no. What a waste of time and money. I would recommend calling a real electrician, plumber, or whatever before Dr Fix It.

Debra Q.

05/04/2022 12:00:00 SA

Very pleased with the repair of electrical outlet repair. Kept in contact when running a little late and cleaned up the mess they made.

Tim Z.

4/21/2022

I would to recognize and praise William Gilter, Electrical Technician for the Extraordinary Customer Service that he provided to us. William was very courteous, kind and professional. It is rare in this day and age to find an employee like William who is so loyal and positive about his company. He immediately determined our electrical problem and analyzed what was
needed fixed our problem very efficiently! I would highly recommend Doctor-Fix-It to anyone looking for quality work at competitive pricing. Thank you again for the excellent service!!!

Darrell M.

2/23/2022

All three of my techs was on time, actually early, professional and very informative. I was very comfortable with all of their advice. I was able to replace equipment in my home the same day they were here. I trust their pricing was fair for the work I had done.

Marienne A.

9/19/2022

Have to reschedule 3 times already because they do not have enough techs or they called out sick.

Jessica W.

3/21/2022

This was such an easy and enjoyable process from the second I called to when the technician left. I was so worried this would be a nightmare of a process, given the issue, and I was so impressed with everything from the customer service agent to the technician, Ryan.

He arrived on time and fixed my bathroom sink within 10 minutes (after hot wax was poured down it) had it fixed -- and he was extremely nice and pleasant. It was not even as expensive as I had expected.

Really appreciate this company and experience.

Nancy M.

8/20/2021

I have been using Doctor Fixit since 2018 when I had issues with my Air Conditioner - they have been my goto ever since!

The staff in the office are so informative, keep you updated on when appts are coming up, knowledgeable and friendly

Every single technician that has been out to my house are amazing! They are safe, courteous, explain everything they need to do, answer all your questions, and ensure you can always reach back out if other questions come up

100% recommend!!!

Paul C.

02/11/2022 12:00:00 SA

I have a Doctor-Fix-It service plan since 2021 and had decided to have my furnace cleaned and checked out. Doctor-Fix-It HVAC service rep., Brent C., whom I found to be extremely credible and forth-right, provided a very detailed, honest assessment (complete with photos and carbon monoxide readings) of my twenty-year-old, Denver, Colorado horizontal furnace in February 2022. After reviewing the results, I decided to replace the furnace. Brent's manager Mike Valencia came out that same morning. For twenty years, my old gas-forced air furnace, has been bothering me with the amount of dust. Due to Denver's extremely dry climate, I'd wake up with congestion caused by allergens and dust. Mike was very informative and educated me on the innovative products (steam humidifier, APCO-X ultraviolet air purifier) Doctor-Fix-It offered and provided what I believed to be a fair estimate for what I had chosen. So, I agreed to have the work done. Two Doctor-Fix-It HVAC installers, Julian and Nathaniel were the most diligent, hardest working installers I have ever experienced. Julian was the lead installer, and his ultimate level capabilities and workmanship are unmatched!!!! Every Doctor-Fix-It representative, Brent, Mike, Julian and Nathaniel exceeded my expectations and then some!!!! They are the GOATS!!!! What a team!!!! Am very grateful I found Doctor-Fix-It.
I recommend Doctor-Fix-It of Denver for your Heating, Plumbing and Electrical challenges without any reservation.

Robyn M.

6/29/2022

Both my plumbing and electrical problems were completed quickly, completely and with a smile. Thank you, Doctor-Fix-It!

Justine S.

11/15/2021

Yesterday the floor drain in our basement started overflowing whenever we used any water in the house. I was worried about weekend fees given that it was a Sunday so I waited until Monday to look up a plumber in the area. Apparently I didn't even need to wait since Dr Fix It doesn't charge for weekend calls, but that's great to know for next time. They were able to get someone out quickly and resolve our issue. The technician, Jay, was very friendly, did a plumbing inspection and explained everything thoroughly (which I really appreciated as a new homeowner), and just generally went above and beyond to make sure all was well with our plumbing. I signed up to be a member which seems like it comes with some great perks and discounts. I'm happy I chose Dr Fix It and definitely recommend their services. Be sure to ask for Jay!

Kathleen T.

6/16/2022

I have used the company for years for many things and everyone is friendly and competent. I would highly recommend them and have been very happy with their service.

Amy F.

12/14/2021

We had a dryer issue, called this company, technician came out to advise us that the previous homeowners must have wired things just to bypass the neutral and old dryers will continue to work. Upon further inspection my stove was done the same way. He provided us with several options on different things to fix the issue and also upgrade our old electrical to new to bring our house up to 2020 code and safety. We got a ton of work done and upgraded everything for a fair price. Technician Rodney Jeffers II was patient with my old house and it's wiring and issues, he was also patient with my requests, installed all my light fixtures, triple checked work completed by his team. I recommend this company, I have them coming back for more whole home heat, water heaters, and ac maintenance.

Daniel M.

6/13/2022

I was setting up a new shop in my basement. Dr. Fix It supplied the electric outlets and plumbing I needed to complete my work area. it was very professionally done. Thank You

Jeremiah D.

12/08/2021 12:00:00 SA

We've used Doctor Fix It for multiple jobs, and each time they've been quick to respond, thorough with their work, and have gone the extra mile with their customer service.

In our most recent project, Jacob patiently took the time to answer a thousand questions about our electrical system, recommended options to improve safety and fit our budget, and thoroughly diagnosed a frustrating lighting issue. On top of all that, he was pleasant, professional, loved on our dog, and went out of his way to spotlessly clean up after his work. Thanks for everything!

Sandy S.

06/08/2022 12:00:00 SA

I so appreciated the time and expertise Eli displayed while inspecting my AC and furnace. I have had two other companies repair my AC over the years, neither one took the time to do the job properly. Unfortunately, I am going to need to incur additional expense, but feel I am in capable hands.

Denise M.

10/29/2021

I had a clogged bathroom sink and Jay with Doctor Fix It came out and diagnosed the problem. My house is very old and the pipes had rusted. He gave me a quote and came out the next day right on time. He replaced the old pipes in the exact amount of time he said it would take. He was very professional, courteous and thorough. I highly recommend Jay and Doctor Fix It!

Carina W.

5/24/2022

Brian is an excellent electrical technician that came out and did and wonderful job teaching us about our electrical system and fixing a buzzing light in our bathroom. He was very knowledgeable and friendly.

Paula M.

4/22/2022

Rodney Jeffers was very thorough upon his first visit and recommended some much needed updates to our electrical service. I called back a day later and scheduled for the estimated work to be done and he came and did it today. He is an excellent electrician and very nice and knowledgeable. I would recommend him to anyone needed electrical service. Doctor Fit-It is our go to provider for our furnaces, air conditioner's, hot water heater, and now electrical needs.

Nancy H.

10/26/2021

I contacted Doctor-Fix-It for electrical work - I'm selling my house and needed the work done ASAP.

Brian was able to come the same day and give me an estimate. Brian is very knowledgeable and was able to determine what needed to be done to install three GFCI outlets and what needed to be done to keep the electrical system up to code.

Brian was able to come and install the circuits the following Monday. Once installed, he showed me what he did and explained what and why the items he installed. He also showed how the new trippers in the electrical panel worked.

I will use Doctor-Fix-It in the future and I recommend them for your electrical needs..

Rick C.

03/06/2020 12:00:00 SA

Scammers scammers scammers!!! Stay away. They charged us $740 for a thermostat change. They were in the house for a total of 15 minutes. I was suspicious and asked for a bill with breakdown of parts and labor and he said sure we will email to you and he took my email address. Of course no such email came.. When I called office to tell them the national average of thermostat changing is $275 and I had not received receipt with the breakdown of parts and labor. They said they don't provide that. That the price is the price. What on earth?

After reading these reviews I'm shocked this place is still in business. It's clear they are a predatory business

STAY AWAY! Scam Scam Scam.

I plan to file with the better business bureau and ripped off.com.

I hope someone will read this and save themselves from being ripped off.

Susan G.

3/17/2022

Happy customer since 2018. Technicians show up on time, maintain a clean environment and thoroughly explain their work. Michael Lombrito has been servicing my HVAC for years and William Giltner just completed an electrical inspection. Couldn't be happier with the service from both of these technicians. Fair pricing. Don't hesitate to call Dr. Fix It.

Lorrie D.

3/30/2021

Had these losers come out to see why my 6 year old water heater wasn't heating. He wrote up 2 estimates, drain my tiny hot water heater, replace 2 elements. OVER 900.00, elements on Amazon 15.00 for 2. Second Estimate was to replace hot water and dispose of old one, over 4,400.00, LMAO, do these people think I was born last nite??
Same hot water heater at home Depot 400.00. Took my son 30 minutes to drain tank. Took 10 minutes to replace elements. Total of 40 minutes, and these CROOKS were going to charge me over 900.00.
Stay away from this company, they are THIEVES, their motto is HONESTY AND INTEGRITY, they have neither !!!
To try and take advantage of a women on SS, is DISGUSTING.

De Z.

4/26/2022

Great company! Found a coupon and called for a Furnace inspection. The quality of service was seamless and professional.

Freda H.

3/31/2022

I needed an HVAC clean and a plumber for a leak in my condo! They were good and cleaned up after. Explained what I didn't under.

Richard M.

1/21/2022

Prompt service call. Took care of minor problem with my furnace/humidifier very quickly. Friendly and professional service technician.

Jenny B.

07/01/2021 12:00:00 SA

Beyond happy with the service provided. Called them on a Monday for a backed up drain - they fit me in immediately the next day. Christian, our plumber was on time, friendly, fast and *EXTREMELY* kind to my elderly mother (who tends to ramble and tell stories) and answered all of her questions with patience and kindness. I was beyond grateful for his efficiency, patience, and kindness. The price was nominal (I'm talking $100 less than what I was quoted w/ another company). Will definitely be calling them for any future needs.

Claire N.

1/26/2022

I have been very pleased with all of the work that Dr Fix It has been doing for me since 2013. The work people that have come have been extremely professional, reliable and knowledgeable. The cost has been a bit more than I expected.

Donna C.

7/14/2021

My husband and I found out a couple days ago that our air-conditioning was not working properly and of course, it was on a 90+ degree day. We called Dr. Fix-It and Uli Alfaro came out that day and told us that since both our furnace and air-conditioning were both extremely corroded and more than 20 years old, the best option for us was to replace them both. The two technicians, Brent and Miguel, came out the very same afternoon and worked their tails off until almost 8:00 pm, went home and returned around 8:30 the following morning to finish the job and believe me, it was a huge job! I loved everything about the crew involved in this job and to top it off, we had air conditioning the first night! Word! Request Uli Alfaro and he'll take care of you!

Natalya N.

03/05/2021 12:00:00 SA

Andrei was just what we needed and did a great job! He fixed the shower leak quickly and was pleasant to work with. Great company, excellent service, we will definitely use them again!

Stephanie K.

10/16/2021

I can't comment on the quality of their work, as I never got that far.

I needed a kitchen faucet changed (I had the faucet, just needed it installed). I called and asked for an estimate and they couldn't give me the vaguest of ideas. I scheduled an appointment for a Thursday, 10-12. At 1130 they called to say they had to cancel, rescheduled for Saturday 10-12. They called at 1100 to say it would be closer to the 12-2 window (that I never agreed to). The tech arrived at 2:04. He came in, checked the water pressure and under the sink and then gave me a quote for about $1500. He told me I also needed to change the water shut off valves under the sink and a regulator because the water pressure was too high. I have no idea if this is true, but when it was checked two months ago, it was normal. To just change the faucet would have been $500, which seems quite expensive for about an hour of labor. It was at that point that I told him he had wasted enough of my day and needed to leave. I felt like they were trying to take advantage of me.

Carolyn P.

12/30/2021

Dr fix it is professional and reliable. I use them for all of my rental properties. Thank u!

Marc N.

1/19/2021

Doctor Fix It was amazing. Quality service at a great price. Their team was professional and thorough. We have had bad experiences with plumbers in the past. We will definitely use them again.

Ann D.

4/29/2021

Really appreciated the wearing of shoe covers. Branden was professional and easy to work with. He assesed the situation, explaining each step of the process (without making me feel stupid). Excellent service and we will definitely call upon them in the future.

Ben G.

06/05/2021 12:00:00 SA

Back in March, we did quite a bit of market research with probably a dozen companies looking to fix our outdated water heater and HVAC system and found that we could get the most bang for our buck hiring Dr. Fix-it for all three. Naturally, because we were getting top of the line everything, they threw in all the bells and whistles. We agreed on the price on a Friday morning after the sales guy essentially begged us for our business because business is slow right now and we pay our guys salary so we just need to put them to work. We can come tomorrow and be done on Monday. That's where they get the two stars.

First, they had three guys on Saturday come in and they got everything probably 90% done. The last 10%, were putting in the bells and whistles like the UV light filter, cleaning our ducts, and finishing the nonessential tasks. Each of these amounted to it's own visit, so we had to be around, on their schedule to get these done. This went on for 6 weeks. I should also note, that the company culture and policy is to leave the work area in a satisfactory cleanliness condition. Satisfactory is a great word, because as the customer, it's enough to annoy you but not enough to throw a big stink about it.

Now it's June and COVID is over and we're having people over but we just realized that the Air Conditioning unit is not producing cool air, just recirculated house air that 78° when it's programmed for 62. Even at six in the morning the temperature remains at 74 when it's below 60 outside. I called to complain and have somebody come out and the soonest they can get somebody out is 48 hours and my concern should get a call back from the manager within the next 24 to 48 hours.

I'll be very happy when this is over and everything works but I do have severe buyers remorse going through Dr. Fix-it. I would not recommend them to anybody, but I can say they were better than the dozen or so other contractors that we called up, from first glance.

Dennis D.

7/16/2020

Incredibly rude and condescending buffoon, scum bag of a technician came out and would not even look at my furnace, just told me to expect an average cost of 16500 dollars was rude entire time told me i was wasting his time by calling them.

Scott F.

02/07/2019 12:00:00 SA

BEWARE... These guys are snake-oil salesman, not repairmen.

I wish I could give this company -10 stars. I'm writing this now as my responsibility to do my best to spread the word so people avoid them like the plague.

Dr Fix It furnace/HVAC technicians tried to charge me ~$3,700 while instilling me with an all-consuming sense of fear that my furnace was leaking gas and would start an electrical fire and burn my house down.

After I told them there's no way I could afford to pay that much & wanted a second opinion, they quickly offered to lower it to $1,500 (how effing kind).

This new offer came with the caveat that I must act right now on this one time only offer. They even tried to sell me on financing and wanted to push their fear tactics upon my wife to encourage me to buy.

This is scripted, fear mongering sales school tactics at their ugliest. Bunch of nonsense if you ask me.

Thankfully, I called a third-party in to evaluate my furnace and it turns out that I did not have the life-threatening leak they claimed.

In fact, the only work I needed was a thorough furnace cleaning. I paid $250 in the end rather than several thousand. It seems like Dr Fix It incentivizes their repairmen with commissions, who knows?? This whole business seems to operate on fear mongering. A BUNCH OF CROOKS if you ask me!!!! My 2¢, take it for what it's worth and save yourself thousands.

Andrew R.

4/29/2020

I took them up on their solicitation for a Furnace Tune Up valued at $189.00 for just $39.00. It turned out to be nothing more than an opportunity for Doctor Fix It to send out a tech to tell me why he thought I needed a new furnace. He didn't tune up or clean anything in my furnace.

K B.

10/27/2021

The guys showed up on time to do the duct cleaning. The work was done in an efficient and thorough manner. Nothing was left for me to clean up. When they were finished, I was shown the filters on the big vacuum and saw how much dust was removed from my house. They said I would be notified when another duct cleaning was needed.

Stacey B.

10/11/2016 12:00:00 SA

Dave Logan should be ashamed for endorsing this business! I called about a leaky bathroom faucet, while the technician was here I also had him look at a slow draining sink. He quoted me $524 to fix the drip and $188 to fix the slow drain. He also said my water pressure was too high and I should probably replace the pressure regulator.... another $600.
I said that seemed excessive and let him be on his way. I YouTube leaking faucet and was able to diagnose my problem myself and for a $40 part and about 20minutes labor took care of the problem myself. FYI, I'm a girl!
$8 jug of drain cleaner cleared my slow moving drain.

I am actually thankful he quoted me such a ridiculous amount for the fix, that's the only reason I'm giving one star. Otherwise , I would have actually paid a couple hundred to have them fix this , instead researching and figuring it out on my own. Oh, ya and I'm also a valued customer with their Dr Fix it service plan.

Michael P.

10/06/2021 12:00:00 SA

The technician that arrived this afternoon was very respectful ,polite ,patient . Explained each situation in detail thanks again Seth Colon.

Patricia P.

9/29/2021

We had this company replace furnace , a/c and water heater. They did an ok job with all of that, thus the 2 stars. However any follow up with finishing this job, or any yearly inspections you better have your schedule open. They don't show up half the time without giving you notice or they cancel at the last minute, and then try to reschedule you months later. I have never dealt with a company, that after you pay them, they basically blow you off. If I new the hassle it would be to get them to service their product I would have gone with a different company. They say it's because of emergency calls, they have to reschedule or if a another job takes longer than expected they have to reschedule, which I would understand, but this has happened to me almost every time there has been a scheduled appointment With this company. Buyer be ware!!!

Kathryn H.

5/26/2021

I want everyone to know I use Doctor -Fix -It for everything !!!!!!! furnace , AC unit ,plumbing and electrical and they are fantastic !!!!!!!!!the whole experience from making your appointment to finishing the job is absolutely wonderful. The staff are very clean ,friendly and reasonably priced . Dr-Fix-It is definitely my go to company !!!! l would definitely highly recommend them !!!!!

Chris L.

2/23/2021

Beware of these scammers! I scheduled a $49 furnace tune-up and they came and told me I needed costly repairs, or a new $14k furnace. I called another company for an estimate and they said I didn't need a new furnace, and if I did, they could install one for half of that.

Robert S.

09/11/2021 12:00:00 SA

We've had a Dr. Fix-it membership the past 2 years. Their people are polite and professional. They come to do the work when expected. Last year they inspected our furnace, did an electrical inspection and cleaned our water heater. They found issues with the electrical and fixed them. We paid them over $2,000. However, I think their charges are excessive. I don't know what the work they did costs elsewhere, but I became suspicious when I told them we couldn't get enough hot water into our shower. It took them less than 5 min. to fix it - they just had to adjust the shower valve temperature control. When I called them this year to inspect our furnace they covered it in full under our membership plan. However, when I asked them how much it would cost to clean our tankless water heater they told me $399. I can get that service for almost half the price elsewhere.

Diane J.

06/04/2020 12:00:00 SA

The A/C in the house we are renting completely stopped working. Our owners called Doctor Fix It and on the same day they called, a service man was sent out to see what the problem was. Turns out, a new compressor/unit was needed. This occured on a Friday and the next day they sent out Miguel and his brother who worked tirelessly and efficiently to install the new compressor (as well as a new water heater as that apparently had broken, too!) Wonderful work ethic! They wore masks and foot coverings while in the house (for close to 8 hours, I might add) and also put a protective runner on the floor so they wouldn't damage it. I cannot speak about Doctor Fix It's charge/cost for this entire installation/purchase as my owners know this part, but what I can speak about is their exceptional service! I highly recommend them.

Wayne M.

4/29/2021

Dr. Fix It Plumbing continues giving top-quality customer service! Andrei Melnic (Service Specialist) is very courteous, COVID-19 safe and highly skilled in a significant variety of plumbing matters. Thank you Dr. Fix it for meeting our home repair needs and providing outstanding service. Sincerely, Wayne Morris 4/29/2021

Lia B.

11/14/2019

This is hands down the worst company in Denver, I know because I had them replace my AC/ Heater and then had them come out and try and fix a small pipe leak in my bathroom- Long story short- they FLOODED my entire first and second floor of my house !!!!(not connected to the bathroom in question) The Plumber overflowed my laundry room and then asked me if i had any towels to clean up the major flooding on the first AND second floor (it went through the first floor lights and vents). it took 6 TOWELS, 3 BATHROBES, and 2 KING SIZE SHEETS to clean up the mess. He then told me ASBESTOS was NO BIG DEAL as they cut into it in my ceiling and LEFT ME with the mess, and then tried to blame the whole situation on me, despite the plethora of evidence (videos, reports, recorded phone calls etc) pointing to the plumber in question. They then sent a SHADY mitigation company to pick up the pieces that wasn't even associated with them and told me to start a claim with my insurance even though it was the PLUMBER who flooded my entire house by accident- the plumber even told me the company would open the claim and then conveniently had amnesia after the fact. These people will come to your house to fix a small leak and will leave your house with extreme water damage and in shambles!!!! dont be like me, DO NOT TRUST THEM!

Josh G.

02/06/2018 12:00:00 SA

While their employees are friendly and professional, I tend to have a hard time trusting their recommendations. I think they try to make things in your home sound in worse shape than they are in order to upsell you on new items and labor. For example, when they inspected my heater and vents, they said the heater was overworked, the venting was wrong and that the heater motor would probably fail and need replacing very soon. They quoted about $2000 for parts and labor. We got a second opinion from another company that said the heater motor was completely fine and the vents just needed a thorough cleaning.

Another employee of theirs tried to sell us on a $6000 water heater which we cannot possibly afford. They may do good work but I think they're also out there pitching products that people may not need.

Maria M.

11/16/2020

This was a horrible company. The technician came and stayed for about 30 minutes didn't even have a scope to clear out my line. I called the next day to have someone come over to fix my plumbing issues and come with a camera and the lady at the office was very rude. She said The company doesn't provide camera service and that I would have to wait till Saturday to have someone come over. I couldn't even flush my toilet. I told him that somebody needed to come with the camera. A tech came the next day with a camera but no equipment to trade my mainline. He said that he can't do any more for me and then I would have to pay $14,000 for a new training system. Thankfully I found a highly reputable company that was able to clear my roots out, had a scope, And showed the work that they did. It's amazing how companies could get away with trying to con hard-working people.

Kassidy S.

10/15/2019

Do not hire this company!! Had them out after our water heater stopped working. The man that came which I would only describe as a salesman, told me we needed a new water heater and a new pressure valve because our pressure was 110 and should only be 75. He quoted me more than 4K but offered a good discount for $3900. I didn't know better and said ok.

Luckily!!! I called my dad and he was livid. He told me that the actual water heater should only be $400-500 and the work should never be $3500. I then called another independent company that came and did all the work for 1/3 of the price I was quoted by this company. They also found that I didn't need a pressure valve. Our pressure was 70 and perfect.

How do these companies stay in business?! They are horrible.

Linda R.

11/11/2020 12:00:00 SA

Not happy with Dr fixit. They installed our furnace/ Central AC unit and at that time we were happy with them. But we paid extra for maintenance plan, and scheduled a tune-up and check over a month ago. They waited till the last day to tell us they can't come, that they had appointments from yesterday that they had to work on today and they will have to reschedule us for a month ahead. Time for a new furnace company.

Candy K.

6/25/2021

Ben was punctual, thorough and very knowledgeable. I learned more from him about our a/c system than I did from the 20 years of previous technicians combined! Highly recommend him and Doctor-Fix-It of Denver!!

Greg F.

08/07/2021 12:00:00 SA

Charged my daughter $200 for the visit and said the repair would be $3000, there was never a free visit. The technician left a 220 outlet uncovered. I went over and it was a tripped breaker. Terrible, would never recommend. Someone could have been seriously hurt by their negligence.

Scott B.

7/17/2020

Not sure how they would do. I was gone when the technician came to give the estimate and he asked my wife if she was able to make that kind of decision with her husband gone. He was also wanting to do a $99 diagnostic on our system. We are getting a new system just not with them-

Colin L.

08/12/2017 12:00:00 SA

After this review I decided to write in to TeamDaveLogan.com to share this information with them since they use Mr Logan's image on their advertisements.

They do have a specific address to send these comments to if you look on their website.

************
Have a rental unit and tenant reported AC was not working. Had tech Jose come out and he spent about 20 minutes determining unit was in critical condition. Kept telling me over and over that specific refrigerant is super expensive and will be de-commissioned in 2020. So whats a reasonable person to ask? 'How much will this cost me?'

That seemed to turn him off, he replied - giving a price over the phone is unprofessional and if anyone ever does that I should hang up on them right away. I responded to that crazy comment and he said maybe doctor fix it wasnt the company for me because all I cared about was price. I still thought it was reasonable to find out what a price was so I worked with a supervisor of theirs. He spent about a minute on an email and told me $9500 for a furnace/AC unit combo. Needless to say I didn't jump at that opportunity.

I had a second company come out for a second opinion. That tech said he found wiring that was put back in incorrect places and said it seemed to be a capacitor that needed to be replaced. That didn't fix the problem and turns out all the issue was, was a closed fire damper (no air flow). It has been close to a month and AC is working perfect.

Luckily I wasn't charged a diagnostic fee, I wouldn't have paid it. The technician was either completely unqualified or blatantly dishonest. On invoice said compressor, fan and capacitor were all bad: all inaccurate. I wrote a review on a different board and the response that came back from the company painted me as being a cheapskate slumlord. No sorries for recommending a needless and gouging replacement for a unit or a promise to look in to, just that I want band-aid fixes for my tenants.

1 star is too kind.

I actually had a different tech come out in the spring to fix a whistling noise on a faucet in a different rental on two showers. He spent 2 hours drilling in to my wall to fix a cartridge and when he got through the whistling persisted on first shower. He turned the faucet off real fast as to hide that his fix did not solve the issue. All that needed fixing was the filling spout in to the tub, he replaced that and said it was just to have 'everything looking new' and didn't charge me for it. Overall a $400 repair from a $15 part.

I fixed the whistling on the second shower myself a week later, that was a $13 part, the fill spout. I gave their plumber the benefit of the doubt on his mistake and my wasted money before calling them out for this AC problem in the summer. I should have known better

Terry T.

4/15/2021

Doctor Fix-It has certainly lived up to Dave Logan's endorsement. I had to call them 3 times over the last 2 months to diagnose a nebulous problem with our 2-year-old furnace. Each time, Dr. Fix-It responded the very same day. All the technicians were very diligent, courteous, and thorough. They patiently explained the furnace start up sequencing and the reasons they were adjusting, testing, and replacing various furnace components. By the end of yesterdays 3rd visit, they had replaced nearly all the inner workings of the furnace. They did it all under warranty at NO COST to me. I have no idea why some of the other reviews wrote what they did but my experience with Doctor Fix-It's phone receptionist, technicians, response time and quality has been exemplary.

Rachel W.

7/25/2019

DO NOT CALL THESE PEOPLE. Not only are their costs higher than compeitors in the area, they use high-pressure sales tactics and provide false information to sell more to their clients. They are not trust worthy and do not do their due diligence before telling you what you need to do/spend with them to get it up and running.

We had someone come out 1 day and service our AC since it seemed to not be working. The guy who came wasn't EPA certified so he couldn't even complete the work he was claiming was needed. We also overheard him on the phone telling someone he sold another fan. Definitely don't appreciate the language he decided to use.

The next day when he returns with another coworker, they decide to tell me that I now need a TXV valve replaced and doing so would increase my estimate to $2,800 (from ~$1,500), and at that point I should consider replacing my unit. I told them to please stop the work they were planning on doing so we can decide what to do next. They then stayed in my house for 5-10 minutes longer trying to call a supervisor over to my house ASAP so they could sell me the new unit. They were trying to pressure me into staying home so they could come over, and then requested that my husband and I both be present for the conversation. They eventually did leave....

Then I had a more reputable company come by and low and behold, OUR UNIT DOESNT EVEN HAVE A TXV valve! Unbelievable. Glad we didn't give this company any more of our business and have now found someone we can actually trust.

Valerie C.

4/22/2019

Just quoted me $450 (INCLUDING MEMBER DISCOUNT) for reseating a toilet! It simply has to be removed, wax ring replaced, reset and caulked. RIDICULOUS! Should cost around $150. Then they charged me $49 for the estimate!

J J.

03/08/2021 12:00:00 SA

Very efficient, professional, friendly, knowledgeable and on time. I highly recommend them and will use them again if and when the need arises. Thanks guys.

Nik B.

06/11/2019 12:00:00 SA

They demented a payment in full without even finishing the job and the required permit and inspections!

Barbara D.

03/04/2021 12:00:00 SA

Not sure why I'm seeing a 3 star overall rating for these guys. If I could give them more than 5 stars, I would. Anytime that I've needed them, even the first time, they've shown up as soon as possible, typically the next day or same day if necessary. Every tech that's ever been here has been absolutely amazing, professional, extremely friendly, and great work. Their prices are very reasonable and I love their membership which provides free yearly maintenance on electrical, plumbing, and HVAC, plus 15 % off of whatever they have to do. They recently reduced the membership price for members and match it to donate to a very worthy cause to help people in need.

Houden Q.

04/01/2019 12:00:00 SA

Just don't do it. And if you've already called them make sure to get a second opinion before you agree to anything.

Dalen R.

6/19/2019

We called them because our AC wasn't working. They were very nice and professional, and arrived promptly. He took a look at our AC unit, the electrical panel on the wall, and our furnace. He said he didn't know what was wrong with our AC unit and then proceeded to give us a quote for a new AC unit, new furnace, and new electrical panel. The total cost was $16,000! Yes, our current appliances are fairly old, but they work just fine and our AC unit is only 8 years old. I saw no need in throwing out appliances that are still working so we told him we would think about it. He then stated that our quote was only good for 48 hours, after that the price might go up....classic sales tactic to get you to spend an ungodly amount of money on something you don't need. I was under the impression that we were getting a repair man to come out and repair the AC unit (hence the name dr fix it), instead we got a salesman who knew nothing about repairing products, only selling them. Their name (Doctor Fix-It) implies that they're in the business of FIXING appliances, not selling expensive appliances in lieu of fixing perfectly good ones.

We never purchased anything from them but I still ended up on their mailing list. I have clicked the unsubscribe link every time I get an email, but the link is broken. I have responded to the email demanding to be removed from the mailing list - no results. I have now filed a complaint with the BBB and the FTC, hoping to see some results. These people are highly trained sales people who think that they are above the laws. Do not give your personal email address to them!!

Jessica L.

6/21/2017

Our AC went out last night (on the hottest night ever) and I called Doctor Fix-It this morning and was able to make a same day appointment which was great. The technician who helped us out was Eric N. He was super nice and knowledgeable about our AC and answered all the questions I had, which were a lot. He offered us different options and understood that some were out of our budget. Air conditioning is definitely not cheap. Eric was able to replace one of the parts which got the AC up and running again. We will definitely be calling him again when we need any HVAC services. Also used the $50 yelp coupon.

Kerstin L.

06/09/2019 12:00:00 SA

These guys are a joke! i needed a plumber for a rental property I own. They said they would notify me if the cost were to go over $225. I have yet to see an invoice or anything in writing, but I did get a call saying my tenants needed a new garbage disposal, and asked if I would OK, which I did, as no one mentioned that the cost was over $225. I JUST saw the charge on my credit card statement. $850!! For a garbage disposal? and, as I said, I have NOTHING in writing. Don't use these guys!

T. L.

11/11/2018 12:00:00 SA

Terrible company. Do not use them. I have a friend who isn't handy with things like replacing a disposal. They came out and said they would wave all the travel fees, etc. They charged them $1000 to replace their garbage disposal. Shameful and opportunistic. Please, get a 2nd estimate before using these crooks.

Asi s.

12/31/2018

After calling them on a Sunday, they booked me for Monday morning, and at that point I thought I'm ready to go. Then on Monday, a rude girl named Ruben called 1 hour before the job to say they need to reschedule to Wednesday. WTF?

David P.

12/14/2020

I have used Doctor Fix It twice for repair and replacement of plumbing issues. They were fast, truthful and professional. Although they seemed a little pricey, the quality of work and guarantee back it up.

Dan F.

1/18/2017

Had Doctor Fix It do a cleaning/tune up on my furnace. It started out a little rocky with the good Doctor missing the scheduled time frame but they did a great job of keeping me in the loop and providing rescheduling options. Unfortunately, I ended up losing the day waiting for them but because of the regular updates and options, it was my choice to do so - I was not sitting around wondering where they were.

Once the tech, Shane M., arrived, things took off. I like to look over techs shoulders to watch and learn. I'm just interested in seeing how things work. Before I could even check with Shane to see if that was okay, he invited me to hang out with him and he would explain everything. Huge points in my book. Throughout the service, Shane was explaining the different parts of the furnace, how different components work within the system, and which key, inexpensive parts need to be monitored and replaced to avoid larger repairs down the road. It was an info junkie's dream. Shane was incredibly knowledgeable, friendly, and just a great guy. He turned what could have been a mediocre experience into an incredible one. And keep in mind, I'm talking about a furnace tune up here. I expected it to be a task, not enjoyable.

Chente G.

07/12/2016 12:00:00 SA

Doctor Fix-It prides themselves on the install jobs that they do. This is what sold me in the first place. I purchased an A/C unit with a furnace for around $11,500(I have a big home). It's very expensive but in my mind, they are expensive for a reason to get the job done right.

Once my A/C unit was installed they had to come visit me 5 times in a week to get the install right. This kind of job should take them a day.

Day 1: Installed the A/C unit but the Furnace had a bad board. Installers didn't have an extra part and had to come the next day

Day 2: They came and installed the new board for the furnace. Everything was working.

Day 3: A/C unit was making loud click sounds and a/c was overworked. Later on, the A/C unit shut off. One installer came to see what the issues is but had to call for another installer with experience to come the next day

Day 4: Experienced installer named Shane came and fixed the issue due to bad wiring from the first installers. There was a thermostat wire that was missing and he didn't have the part. So they have to come out again. Once Shane got his stuff, he stormed out of my home and said Have a nice day without explaining anything. My Lady and I were in total shock from him dispecting us like that in our home.

Day 5: The guy(Uli) that sold me this A/C unit came to install the last part which was the thermast wire. Uli is a good guy and means well but he knows my frustration.

Everything is working fine now but the experence I had with Doctor Fix It was horrible. I felt I wasn't compasaded enough.

I would recommened Premier Heating and Cooling since I have done business with them and they do a great job.

Eleo C.

6/22/2018

Terrible company! I was quoted over $2700 for so many issues. I did not feel right about this and I got a second opinion and the only thing that was wrong, was the capacitor. I was told all the things that were wrong were not wrong at all. I do not and will never recommend their service!

Jim G.

6/16/2018

I would guess that the technicians work on a percent of what they charge. I got an estimate to put 220V in the garage for an electric car of $5000. I got another bid from one of the largest electrical companies in Denver of $1500. I ultimately used an independent that was recommended on NextDoor for $600.

Dave K.

11/22/2016

Called Doctor Fix-it because my in-laws had used them. It started out great. David was putting on booties as I answered the door. This was the first time I didn't have to request a service person to put on booties.

After discussing my options, I quickly pulled a toilet in my basement so that David could access the main line. They will do it for a fee, but I have no problem doing it myself. He rolled a red carpet cover down my stairs and set a tarp down where his machine would sit. He was very careful not to hit any walls bringing in the equipment.

He then ran the cutters down the drain for the full 100'. At one point it hit something, but he was able to keep it moving. After backing out the cutter head, I emptied a washing machine full of water to flush the line. David mentioned some items that would be helpful, such as a water alarm and a back flow ball for my floor drain. He also discussed what I should do in the event of more clogs.

Over all it was a great experience and would recommend Doctor Fix-it.

Robert C.

7/27/2018

The low rating if for the high prices not service, way too expensive compared to other good plumbing companies.

Sam P.

08/08/2018 12:00:00 SA

Well I had a leaky faucet in the basement tub and I have an off brand nicer type of faucet so I expected to pay a couple hundred dollars. My estimate was $459 and if they had to replace the entire faucet because they couldn't find a part That it would be more like $1400. I got a referral from a friend because it sounded way too high and sure enough the guy was able to fix it in 20 minutes with a couple springs and Black washer type deals. $100 and done. Don't use a big company

Ted J.

8/19/2021

I had Doctor Fix it come in to replace my hot water heater in my condo. It was my understanding they were a good company. One day after they replaced my hot water heater I get a call from my neighbor saying she has water draping into her garage. I reached out to Doctor Fix It to have them send out someone immediately. The tech who replaced the hot water heater came out and told me due to the new pressure of the hot water heater it caused my coils in my furnace to leak. II would have been nice if these guys would have given me a hint that this could happen. So I schedule them to come look at my furnace a few days later. The tech that showed up called and said they did not work on the type of system. So I scrambled and had to pay for a new company to come out the following day. In the mean time Doctor Fix It sends a different tech that was a manager without even letting me know until this guy was on his way. So I go ahead and let this guy come out. He was actually very nice and apologetic and offered to give me a decent price on replacing the furnace system. I told him that I already had a new guy sit up to come look at the system that I had paid for because the other tech told me they couldn't work on it. He said they would pay for that. I said ok but I just wanted to see what this tech would say about the system. Upon talking to the other companies tech I found out that Doctor Fix It had not put my hot water heater in to code. The drip pan is supposed to be installed so that if there is a leak it will go into a drain this way no damage can be done to units that are below. So I call Doctor Fix it to come out to have this done properly. Of course I'm not happy. The tech that comes out to fix it does not call me or anything when he is done. He just sends me pictures. This guy plugs the hole where a pipe should got to a drain just in case there is a leak like I mentioned above. I call Doctor Fix It and let them know that I don't think this is right and I wanted a manager to look at the pictures and call me. I waited for a day and no call. Then I call back and complain about this and I still have not heard from them 6 hours later. This is nothing but piss poor service. I guess now I will have an inspector come out to verify that Doctor Fix It has not don't this to code and go from there.

Sam G.

04/02/2018 12:00:00 SA

VERY LAME! I get a call one hour before the scheduled service call and the scheduler says it needs to be rescheduled two days away! I ask that they send another tech - she says she'll ck w the owner -- NO CALL BACK!

I call the original tech who started the job -- he says he'll check on sending someone else -- NO CALL BACK!

I suspect I got lucky learning about their flakiness before work started.

NO BUENO!!!!!

Grace C.

11/22/2019

Wow! They came to do a routine furnace check-up and quoted me over $5367 in repairs but suggested I needed a new furnace altogether. Our second opinion quoted $0 in repairs. DO NOT USE THIS COMPANY!!!

Huey Huey A.

11/21/2019

The front office and billing personnel are terrible. I paid for duct cleaning when I had heater maintenance done, then was billed another $200+ to my checking account, then they tried to Bill me another $30. These two charges were not authorized but had to get my bank involved. And when the Tech set up my duct cleaning appointment, was given a date for Saturday, however I just received a text saying they'd show up tomorrow between noon and 10 pm. When I called back for clarification, needing the appt to be moved to Saturday or after 4 pm on Friday, was told they don't do duct cleaning on Saturdays and 4pm is too late for them. Now why did they text me one set of hours (noon to 10pm), when they can't work that late. This has happened frequently over the past 5 yrs since I paid them to install new furnace and water heater. The Techs are great but the business office is poor. I would not recommend using them.

Stephen J.

06/10/2019 12:00:00 SA

Do not use the people.
Not sure what is worse...their service, word, or products.
All equally bad.
5 service calls to have new installed furnace keep temperature.
Energy rebate not filed.
Phone call not returned.
Save yourself the headache. There are many other choices that Dr. Fix It

Lisa B.

6/26/2017

They thoroughly ripped me off on a water heater replacement. Be sure to shop around for any services. You will certainly find that Dr. Fixit is 3x the price of other people who perform the same services.

Bethany C.

03/07/2016 12:00:00 SA

Second time using Dr fix-it. They have made it easy to get their work done while being clean and mindful of my crazy dog and my baby's schedule. They explain everything clearly and are very friendly.
The price is a little on the high side but I feel good knowing that the people in my house are trustworthy and professional.

Loren S.

12/05/2019 12:00:00 SA

I have never had a better experience with an HVAC company that with Dave (technician) his partner, and the entire Dr Fix It process and staff. It was my first time having them to my house, and they are my forever hvac company. I am not affiliated in any way with them. This review is unsolicited and based on my personal experience

Guy D.

06/01/2017 12:00:00 SA

Told me my repair bill (4K)on hvac system was higher than it actually was to try to sell me a brand new system for (21k.) Had another business out, 1k worth of repairs or one furnace and condenser could be replaced for 5k. Don't get ripped!

AJ Q.

5/25/2015

Let me preface this by stating that I did not end up hiring Doctor Fix-It, they did not win a contract with their bid. I called Doctor Fix It a few weeks ago for a quote for a new A/C unit and a new electrical panel. They sent out two technicians to give a quote on the same day, which was convenient.

The first estimator was the electrician. He was extremely professional, very thorough and generally knew his stuff. I am not a novice when it comes to electrical work, so when I provided him with my preferred brand to go with for a new panel, he became very passionate to tell me that he didn't like that brand. I actually liked to see that because I believed he could educate me on reasons why he preferred a different brand. (His #1 brand was my second choice). If he had provided a favorable quote (more on that in the final paragraph) he likely would have gotten the contract.

The second technician was the HVAC guy. He was not very professional. He was not thorough and was pretty quick to walk through and spent less time looking at the current equipment than any other estimators. He was trying to recommend I replace the 3 YEAR OLD FURNACE because the top of the line AC equipment can't work with such crappy heating equipment. He looked at me and apparently decided that I wasn't going to be able to afford to pay for the work to be done. He quipped and asked me how I was going to be able to pay for the work to be done. I didn't need financing, and perhaps he was hoping I would say I needed it. Then he told me that whole AC system and electrical was going to run about $10k+. He said he would get together with the electrician and provide a package price, which would have been favorable for me.

I never heard back from either estimator. I received no quotes, no package deals, no financing offers, nothing. Apparently the second estimator decided I wasn't worth their time to even try to quote the relatively simple work. That being said, judging from the $10k+ price tag he was guessing, they are more than TWICE the price of nearly every single other estimate I've gotten. They get a rating of a 2 due to the polite and thorough electrician, the HVAC guy seriously drops the rating and the companies complete lack of providing an estimate does as well.

Archer D.

07/07/2015 12:00:00 SA

You would think I would learn. Got a water heater replacement at the last minutes, it had been a while so I was not sure the price and trusted these people. Big mistakes, talking to friends and getting quotes, they charged me about 50% more than the going rate and what my friends paid for the same service. When I called for an explanation, they would not break out labor and the cost of materials, which should indicate what type of operation these guys are running. Seriously, who does not break out materials and labor, pretty shady. They tried to defend their high prices due to their warranties. Great thanks, and extra $700 for a 6 year warranty on a water heater last 15 years.

And the furnace they tried to pressure me to replace 2 years ago, is working like a champ. My guess is there techs (who are really nice) are working on commission. But nice techs are not worth the 50% up charge.

Plus, they pulled a permit without asking me on replacing a water heater, which apparently no one else I talked to would do unless replacing a gas line or something major. Now I am forced to schedule an inspection, which I am sure will waste at least another hour of my time.

Jordan R.

10/06/2017 12:00:00 SA

I made an appointment with them on 9/27 to give me a quote on electrical work I needed done on 10/6 between 9-11 am. They never showed up. When I called to see where they were, they claimed they had no record of me calling.

I wasted my time waiting for them and told them not to bother to reschedule.

Terry K.

07/12/2019 12:00:00 SA

Please beware!!!!
Dr. Fix It came out to check my AC as part of regular maintenance. The tech said the blower motor in the furnace needed to be replaced because it was overheating and could cause a fire. In addition, the AC fan motor needed replacement because it was leaking oil and the shaft bushings were bad. They could fix it that day for $3596.58. Needless to say, I declined the repairs, but during the discussion about price and financing, the tech lowered the price to $1600. How nice!
I had Xcell Energy come out for $135 to go over the furnace and AC.
Everything is fine, no chance of fire, and not a drop of oil anywhere. Both AC and furnace are performing well.
So, beware of this unethical company. Just read some of the other reviews. Unfortunately the Aurora Police said this was not a criminal offense, but their method of doing business is certainly criminal in my eyes.
TK. Aurora, CO

Michael B.

07/11/2017 12:00:00 SA

I recently wrote a scathing review of this company critical about a new Hot water heater they installed. They are, to their credit, working to resolve the problem.

Amy C.

7/30/2019

Scheduled an appointment with this company to get an estimate for a new air conditioner. After they rescheduled me and were incredibly late for the rescheduled appointment I should have seen the red flags. When he told me he couldn't do the estimate without my husband present (a bold and insulting assumption this day-and-age), I became incredibly frustrated and told him that I was the decision maker (as I told the person on the phone when I scheduled the appointment) he refused to proceed and I kindly asked him to leave. This was after the technician bad mouthed other air-condition companies for being unprofessional. A total waste of a day waiting around for this company, who in my opinion is completely unprofessional and archaic. In my opinion they clearly want to do the high pressure sales tactic to convince the decision makers or the husbands to make a decision on the spot.

Drew W.

12/29/2016

BEWARE! This company wanted to charge us over $700 to install a very basic garbage disposal. We just bought our first home and so we are not super savvy with home repairs (at least not yet), but I was sticker shocked when the plumber told us it would cost over $700. Then he told us that all their competitors were about the same price, otherwise they would not be in business. This is simply not true. We went to Home Depot and bought a garbage disposal for $89 and installed it ourselves with basic tools (we needed to borrow a large wrench from the neighbor) and saved over $600! Even if we didn't install it ourselves, Home Depot offers an installation service for about $100. Boy, are we VERY GLAD we looked elsewhere!

Jill R.

07/06/2019 12:00:00 SA

Another Dissatisfied customer.
I will give a small shout out to the employees who actually came to our house today-Rodrigo and Chris--although my guess is that they will figure out that they are constantly apologizing for the poor customer service of their company and will move on soon.
Unfortunately, we didn't read Yelp reviews before we bought a new furnace from Doctor Fix-It . Overpaid with horrible customer service to boot once they received our money. They threw in a free duct cleaning which was a joke as an incentive before we paid. Once we paid, we tried to schedule for the duct cleaning and they cancelled 3 times on us (but only after we rescheduled our day and was waiting on them to show up.) Today was Day#4 of trying to get our free duct cleaning. We were scheduled for first customer of the day at 8am. By 8:20am, I called only to learn that they are running about a hour behind. How is that even possible when we are supposed to be their first customers today? Seriously.
Learn from our mistake and stay far far away.

Andrew H.

12/09/2016 12:00:00 SA

On the coldest day of the year, my furnace goes out. We schedule Dr. Fix it to come out the next morning based on the good reviews and ratings. The technician did show up within the time allotted, but he had no interest in taking care of the repair. He had a negative, rude attitude immediately and then refused to do the work simply because we had taken off the cover to the furrnace to see if it was a simple issue withh the fuse. He claimed he needed an electrician to come out before he could repair it. It seems to me like they were looking to get more money out of me. We called a different company that came out the next day (after another freezing day/night) and he diagnosed a bad motor immediately and fixed it. I'll not be caling or referring Dr. Fix it again.

Shannon L.

06/08/2017 12:00:00 SA

Technician arrived within scheduled window. Fixed my sensor faucet in my kitchen, and explained everything to me along the way. Very friendly and knowledgeable service. I did feel it was a bit pricey; but I'm happy to support a family friendly company. I did have a $50 off coupon, which they applied.

Eric M.

8/15/2017

Jose came out today for our annual check-up (part of a package we purchased when we had a new AC installed). He came out to check the furnace, flush and inspect the water heater, and clean/inspect the AC unit. Jose was very polite, called before coming, wore dust booties to keep the carpet clean, and spent almost two hours thoroughly checking everything. He made several maintenance recommendations, but did not try to hard-sell anything. This is key for us. We understand things are going to need repairs and maintenance, but we're often reluctant to call out a tech for an inspection if they're going to recommend thousand of dollars to replace things because they may eventually break down.

Jose also took the time to explain the inner workings of our furnace including the areas that will eventually need to be replaced. He gave us some great tips on furnace filters and how to quickly wash out our AC unit (turn off power to AC, then hose through the top to clean coils from within).

All in all a very thorough, no-pressure job of cleaning and inspection. And ALL of it was covered under the plan we purchased last year.

Additionally, Doctor Fixit proactively called us to say it was time for our annual inspection (I set up a reminding thinking they'd rather we forget about it).

**There is 1 caveat I should mention - the tech who came out the year before to do all this wasn't nearly as thorough...he was done in less than an hour. So if you do use Dr. Fixit, request that they send Jose.***

Kudos all around.

Adam S.

5/22/2019

I was driving on I76, and saw this truck. Thought to myself I should call them for a quote on my basement, less than a minute later he Cuts across 3 lanes to cut me off in my semi, then slows down and cuts across the lanes again to the other side to get onto 85. If your drivers cut people off with no thought, what would they do to my house.

Terrill L.

7/19/2017

Jose arrived early at our house to diagnose a major problem with our AC unit. He was extremely courteous, making sure that our house stayed clean and also ensuring that when he discovered a problem that my baby wasn't nearby so as to protect his health. He walked me through all of the issues we were facing and explained the problems as many times as I needed to understand what was at stake. I really appreciated the time and attention he gave to our house, our furnace, and my family. I will recommend Dr. Fix-It, and especially Jose, to anyone.

Lynn S.

7/23/2019

Seniors beware! My friend and I have both used Dr Fix It with fairly good luck, however, today I referred my mother to them who is a senior. They would not tell her the cost to install a toilet over the phone, so she had them come out and they wanted to charge well over $500. That is absolutely outrageous when Home Depot will do it one for $149. She then had to pay a $49 trip charge. I am reporting them to the better business bureau and Denver Channel 7 as well. They need to learn to be able to quote a price, even if it's just a ballpark estimate over the phone or not charge a trip fee. Installing a new toilet in a house that is not that old is not difficult and they should know exactly or pretty close to what it would cost. Either way it seems like they wanted to take advantage of a senior citizen. They have lost my business and my friends.

James A.

2/19/2020

Absolutely the worst service in Denver. They literally told me to call another service when they had to reschedule my appointment 2 times. I should have taken their advice and I hope, if anyone reads this, you take my advice. Call Any Other company. Terrible Customer Service!

Troy T.

05/07/2019 12:00:00 SA

Avoid them. Scheduled an appointment to fix a leaking heater. Their technician Jose Camacho visited the property and left a voicemail message asking me to call him back. Left several messages and texts with him over three days. Never received a response. Called the main office and they said Jose would get back to me. Never did. Called the main office two days later. The company said that because my property was a commercial property, they could not work on it. It's not a commercial property.

C K.

11/14/2018

Do NOT use this company. I wish we had checked Yelp before going forward with our project. They double charged for something they didn't even do and took advantage of someone who doesn't know a lot about electricity and was naive (trusting) enough not to get a second quote. Don't make our mistake, find anther company.

Rick J.

11/22/2014

What a joke these guys are...simple issue,remove old garbage disposal install new one that I had purchased. Appointment set for Tuesday morning,they call, can't make it,re schedule for Friday,they call,can't make it-toooo busy-want to reschedule-screw that!

Small job understood-small jobs leads to bigger ones which I have plenty with the number of rentals I have,these clowns just lost around $35,000 annually in future work-bad business decision guys!

Look for another company,commitment means nothing to these jerks!

Rick

Cassidy M.

2/17/2020

We called Dr Fix it to come look at a furnace that was not lighting. It was the middle of December and a week before Christmas. The Technician Marshal spent awhile looking over the furnace. He told us that the furnace needed to be replaced and that he would send a quote on how much it would be to fix it. Being the homeowner, I know that eventually the furnace does need to be replaced sooner than later, so I was interested in knowing the cost. Marshal sent me a quote on how much it would cost to fix (not replace) the furnace which was a more than $6,000. Mind you the furnace is for a 900sqft apartment. I asked Marshal if there was anything he could do temporarily so that the mother and daughter could at least have heat until the issue could be completely resolved. He said and I quote no, there is nothing I can do, unfortunately. I know better and I know that it would not cost $6,000 to fix a furnace, that is more than it would be to just replace it. I knew something was fishy. I had a different company go in the next day and within an hour, called and told me it is just the ignitor that needs to be replaced. A few hours later, the furnace was running and a full diagnostic was done. How dare he (Marshal from Dr Fix it) leave a woman and her daughter without heat in the middle of winter because you were trying to rip me off. I will not recommend this company to anyone. I even tried calling his Supervisor to let him know what had happened, never received a call back. Left a message for the owner to call me, never received a call back. Extremely unprofessional and unethical. Everyone I know will NEVER use Dr Fix it. I will be reporting elsewhere as well. Good day.

R M.

8/18/2016

I wrote a previous detailed review and Yelp removed it because of unknown reasons. I won't go in as much detail but, tech came out and told me within seconds of hearing my furnace that I needed a new one. Starting at $3,500.00. Told him no. Paid the trip charge. Called another company and they ordered and replaced my inducer motor. Cost.....$175.00. It's now been over 6 months, no problems.

Linda C.

6/22/2019

Matt Schrader has been working with me on a project with my heating system. Matt is always patient, knowledgeable and a perfectionist with the work he performs! He is considerate and respectful of his customers property too. And, he also happens to be a very nice and polite person. It's always a pleasure to have Matt in my home and I'm totally confident with his recommendations. He is a real credit to Doctor Fix-It! I am hoping that he receives acknowledgement for a job well done and for going above and beyond with his customers. Thank you again Matt.

Mark H.

1/15/2019

CROOKS!!! they fixed an outside faucet for over 300.00 $, no not replace the faucet, but fix the faucet. Nice enough technicians but crooks and exceedingly expensive. I cannot believe that dave logan endorses these people. They continue to email me time and again, I have asked them repeatedly not to do that, today, I told them I would hire an attorney if I received any more solicitations from them, ROBIN, was extremely rude. PLEASE FOLKS, DO NOT USE THESE PEOPLE.A COMPLETE NO STAR RATING FOR THIS HORRIBLE FIRM.

Morgan M.

4/25/2017

We had a leaky pipe emergency over the weekend and Doctor Fix-It sent Justin M. out Monday to make an assessment. He gave us great options and the cost for the time and materials to repair the challenging fix sounded good so we took a chance. By the end of the day Tuesday, everything was fixed and he stuck to his original quote... We HIGHLY recommend Doctor Fix-It and, specifically, Justin M.!

Gregg B.

1/13/2019

Called them for a garbage disposal that wasn't working . The tech came out and didn't even look in the garbage disposal and looked underneath the sink and said he would have to replace the unit because of its age. Also, said the the plumbing lines were mismatched and he could replace all of them with matching lines. The estimate ranged from $1,200 - $2,500. I told him that was way too much money and I paid the service charge . I had another company come out and they found a plastic bread tie was stuck in the blades and fixed it for the trip charge. I would not call them again

Swalker F.

4/26/2017

These guys are always so nice and knowledgeable! Calling Doctor Fix It has been one of the best decisions we made on our house. The service plan has been clutch for us in the short time we have had it

Nicole K.

09/10/2016 12:00:00 SA

Honestly, I didn't use their services but I did have a poor customer service experience when trying to.

We needed to have a water heater replaced so I reached out via their online chat system. After a few basic questions the rep told me they'd have to call to give the estimate. They actually didn't give an estimate over the phone, instead they just scheduled a free appointment to come the next morning and give an estimate. Not sure why they couldn't have done that via chat, but ok.

I called around to a few other places who were able to give me an estimate over the phone. I found one at a price I was happy with and they could come the next morning to do the work. The next morning I called to cancel my appointment with Dr. Fix-It and I thought that was the end of it. Nope.

I had left my phone in another room and came back to a voicemail that Dr. Fix-It was on route to my house! So I called them to let them know I called earlier to cancel and to please let their technician know he doesn't need to come to my house. Again, I thought that would be the end of it, but half an hour later my door bell rings and I had to have a very awkward conversation with the technician. I felt terrible for wasting his time but 1) it'd be great if the company could start giving estimates over the phone, they lost the job over this, and 2) it'd be even better if communication was improved between all of their customer service channels and technicians.

Gretchen S.

3/29/2017

We noticed our furnace was blowing cold air Tuesday night, I called at 9a Wednesday and Eric was over at the house by 9:30! He was so knowledgeable about the type of furnace, and issues the furnace had. He wrote up many quotes including what it would cost to repair, different tiers of replacement, applicable rebates, specials, xcel credits and tax credits. Eric was very professional and their membership exceeded my expectations.

Alex H.

6/14/2016

I GOT A SECOND OPINION AND GUESS WHAT THEY SAID...

Dr Fix it came out to fix my A/C unit and without actually inspecting the unit, concluded it had a refrigerant leak. They quoted me $800 for a temporary fix and said they would credit it towards a new unit if the unit broke again. Believing them, I scheduled the fix but decided to get a second opinion because of the price. The second guy (Bryan at 1st Call Heating & Air, Inc.) explained why Dr. Fix It's tech was completely wrong. In fact, the only issue was an incorrect filter, which he fixed in 2 minutes. Bryan also said $800 was WAY over market for what they were going to do. In the end, Dr Fix it did a horrible inspection, lied about the issue, and wanted to charge WAY WAY over market. Go with someone else (1st Call Heating & Air, Inc. was great!!)

Jamie M.

06/06/2017 12:00:00 SA

Jose showed up for the appointment time only twenty minutes after the start of my 2-4 pm window. He looked at and cleaned our AC unit and educated me on ways to make our old system run as efficiently as possible. At the end of the appointment he provided some options and quoted a full system clean and optional duct cleaning. He was professional, friendly and knowledgeable. When it comes time to look at replacing our unit (possibly in the near future) we will definitely have Dr. Fix It come provide a quote.

Tianjing H.

06/02/2016 12:00:00 SA

The people who come to give me a quote are all very nice, but the price they gave me is very very over priced. I am not in a rush, so I have time to have about three people to take a look at what I need to do. The price from Doctor Fix-it is always as about twice as price from other contractors. $2000 for add a sub panel, $1300 for adding a gas line to kitchen. I will try to avoid this company in the future although their contractors are very nice person.

Mike L.

01/07/2019 12:00:00 SA

Called Doctor fix it to come repair a burst pipe. They came and repaired the one visible crack in the pipe for $465.00. When we turned the water back on it was obvious that there was more cracks in the pipe. Tore out half of my bathroom to find 2-3 additional cracks. Each additional crack was going to be $465.00. Paid a ton of money for nothing. Huge rip off. Go with someone who can do the job right the first time.

Jeanna D.

11/28/2016

We had our boiler and then our water heater go out within a matter of a week! Gerry and his crew at Dr. FixIt were responsive and knowledgeable! Thanks so much!

M B.

05/03/2016 12:00:00 SA

Overall service was good and everyone I communicated with was professional. That said, it cost me nearly $900 for a simple sump pump replacement. The pump they installed retails for about $200. The cost of the service was nearly twice the national average for the work done. I needed to get the job done quickly and did not want to take the time for multiple estimates so I just had the work done despite the gouging.

While I feel the installer was competent and knowledgeable I definitely feel like I was taken for a ride on the price. I doubt I will use this company again in the future.

Ernesto C.

8/27/2018

These guys are a complete rip-off! They came to my place bc lights were not working in a bedroom and bathroom. They didn't find the problem . . .they just tried to upsell me by telling me I needed a new electrical panel (over $2000). I called another electrical contractor recommended from a friend. They said there was nothing wrong with my panel, and found a loose wire in a light switch. They were in and out in 40 minutes for about $200. Don't be fooled by these guys. . .get a second opinion!

Caroline M S.

12/07/2016 12:00:00 SA

Shane is amazing! He showed up early (I know!) was knowledgeable, professional and honest. He repaired my heating issue and even made future recommendations and gave me reasonable options to consider! Definitely, I plan on calling Shane for all my heating issues

Theodore S.

09/09/2016 12:00:00 SA

Detlef did great.

These guys get extra points because they showed up on time, charged what they said, and actually succeeded at keeping the smelly, feces-and-grime-filled water off my carpets and floor.

Jimmy N.

11/09/2016 12:00:00 SA

Eric the service technician was prompt, efficient, informative, and honest. Highly recommended

Michael H.

12/31/2015

Called to have them look at our furnace which was purging and knocking. Guy told us it would be $4,200 to fix a variety of issues. she called me in a panic and I told them to leave a written quote and we would get a second opinion. He never left a quote but the 1st guy wanted to send a second guy from his company for the second opinion. why not? the second guy quoted $2,800 and DID put it in writing. He also suggested we not only get a new furnace but also a new water heater (might as well do them at the same time)!? $16,000!!!!!

Got my second quote from another company the next day. THIS new company told me the furnace would outlive us and didn't need a thing. turns out it was just trapped air that need to be purged.

Shawna S.

11/27/2016

We highly recommend Dr Fix-IT. We have an older rental property that has needed some work and upkeep over the past year and they have been great. Quick to respond, friendly, able to explain what is needed and fairly priced. They may try to upsell you but that is the nature of business and they are nice about it. Highly recommend their service plan! Saved us lots of money!!

Jane T.

06/08/2016 12:00:00 SA

Great service: we had an unstable ceiling fan repaired in our very old home. Only drawback is the cost - so expensive.

Paula M.

6/29/2018

We scheduled an A/C Tune Up, after reading the great reviews online and requested Jose after reading the tips as well. It took over a week to get them to come out, then they didn't send Jose after all. There were no major issues going on; we just wanted a tune up. Our tech, Hank, seemed like a nice guy. But he did not have one single nice thing to say about our AC Unit or our furnace unit, claimed to not be trying to sell us anything, but stayed for 2 hours just to tell us over and over how bad everything was and the expenses to fit it. He took a lot of our time that day, just to make us weary of our units and thousands of dollars when there were no major issues going on. Hank is a nice guy, but a clever seller so be aware and do your own research.

Nadine A.

6/21/2017

Dave Logan shouldn't be advertising this company because they're in the business of ripping people off!! Please do not hire this company. if I can save one consumer the pain of getting ripped off, I did good.
They charged me $369 for a leaky faucet!!

Douglas S.

08/06/2014 12:00:00 SA

Adam and the whole team that replaced our bad sewer line did a great job. Everyone involved was professional, courteous and respectful of our home. The work was explained well and we got good answers to all of our questions. They took extensive measures to protect our yard from the heavy equipment on the day they did the work and when they finished the job the benefits of their care were obvious and much appreciated.

The job was complicated by the fact that a fiber optic contractor had run conduit through the sewer line and we needed to document the damage and coordinate moving the conduit with the fiber optic contractor. Adam spent a great deal of time working to determine who was responsible for the conduit and getting their representative to come to our house to view the damage. Because of Adam's efforts we were able to work out an acceptable compensation agreement for the conduit damage with the contractor and everything was resolved without any difficulties.

Dr. Fix-It exceeded our expectations and went above and beyond for us. We have used their services many times and they will continue to be our plumbers of choice.

Lorena B.

01/07/2017 12:00:00 SA

Shane Crockett was awsome!! He is very smart and knows his stuff. Everytime we need service he has always fix the problems and explains everything he is doing. I recommend him !!! call shane if you need any service. Lorena Barrera

Vivien K.

04/06/2016 12:00:00 SA

Shane was a pleasure to deal with, very knowledgeable and friendly, I can only recommend him and the company! We had out A/C and Furnace tuned-upand cleaned. Fast, friendly, professional.

MrColoradoTeacher ..

6/14/2019

Charged a $49 fee for someone to provide a quote to replace a shower and kitchen fixture. The quote was over $800! Stay away from this company.

Sarah C.

04/02/2016 12:00:00 SA

Tony was phenomenal. He replaced our breaker box as quickly as he could. He was very nice and super helpful. He even let my dog out twice while I was away! Highly recommended.

Tristan B.

03/08/2016 12:00:00 SA

David G. was super helpful when I needed to have a clogged drain snaked. He answered the questions I had, got it fixed and made sure I was happy with the outcome. Class act!

Rosie Q.

4/16/2016

We had procrastinated for a long time to get our furnace and AC to work properly. No fault but our own, OF COURSE! Working with Shane M. from Doctor Fix-It was awesome, and couldn't have been easier. Shane was extremely knowledgeable, professional, friendly and overall a great person to help us get the job done... and done right! Thank you, Shane!!! We hope you can help us with all our HVAC needs in the future. Thank you, Doctor Fix-It for having Shane on your team... and for providing A+ service!!!

Kristy D.

06/06/2017 12:00:00 SA

Had Dr. Fixit look at a disposal in our rental property that wasn't working. Received a call back that it needed to be replaced for $700+. A disposal costs roughly $150. That's over $550 in labor for about an hour of work. WOW!! Don't get scammed. Way better options out there!

Fred S.

01/06/2019 12:00:00 SA

Had Dr Fix It replace the stems on two faucets. Work performed was very good. However, charged me $425. Next time did myself in 15 minutes with $16 in parts from Home Depot. Too expensive

Collette C.

9/15/2015

There is not an option for zero stars so I had to give them 1. A Mr Eric Nielson came to my house after my water heater stopped working. He told me that I had 2 options. I could either pay 800 for a part to go into something that will break anyday or pay 1900 for a complete system, which was highly recommended. Not! I had Umbrella Plumbing come out and it was a broken igniter. 200.00 parts and all and they were done in an hour. Save your money. This place will take you for everything you are naive enough to fork over. Buyer beware.

M S.

12/27/2017

I have had 2 very good experiences working with Doctor Fix it - Jesse C and Stephen M were the two team members who did the work in my home. They showed up early for appointments, called to confirm appointments, cleaned up after themselves after they were done working, and were polite. I will use them again and again. Thank you!!!!

Nate F.

06/10/2015 12:00:00 SA

I had an AC leak at called these guys, based on the Yelp reviews they seemed pretty good. They were quick to come visit and sent both the electrician and AC guy.

The job they did was fine, however I think their pricing was really high. The cost to fill my tank with 3lbs of coolant was over $525.00, online you can buy a 30 lb tank of the stuff for $365.00 - so the markup for labor on this was approximately $450.00 - that's way too high.

Valorie N.

11/07/2018 12:00:00 SA

Work was satisfactory but cost was very high and estimate was not given for 2 of the 3 jobs requested. They charged $1300 for less than 4 hours of work by a plumber, and the cost was all labor according to the invoice. The supervisor who returned call about complaint was defensive and not helpful.

Martine C.

7/15/2017

Poor us we need a new air conditioning unit. So I called Dr. fix it and fellow named Dave came out and checked on the unit and said it's dead you need a new one it wasn't worth repair. Granted it is 22 years old and that's old so he sent a representative out and he gave us a bid for $11,500 clearly stating that we need A new furnace as well. Interesting that we need a new furnace because he didn't even look at the furnace! We had three other bids and no one suggested we needed a new furnace. Now in all fairness he did say he could retrofit for $6500 and new air conditioner to work with our furnace but sincerely didn't think that would be the way to go.he wanted to sell us both whether we needed it or not. He was a very nice guy been there for 12 years so he said, BUT BUYERS BEWARE.
Lucky for us we found Mountain Breezeway and in less than 24 hours we have a brand-new air conditioner and it is working perfectly with our existing furnace. Oh and the price was $4000!

Scott R.

6/19/2017

I made an appointment more than a week in advance for a plumber and A/C repair. Just before the were supposed to show up, I get a call saying neither technician will be coming. I find it annoying when a company with a 24 hour cancellation policy doesn't show you the same curtesy.

Lori U.

07/06/2015 12:00:00 SA

Set up an appointment ahead of time to have main drain cleaned for our rental property. Day of appointment, we get a call saying the technician is running ahead of schedule and will be there early. Ok, so we hurry to rental property and wait. Wait. wait. Finally, call Dr. Fix-It who tells us that they don't have the equipment to do that today and we will have to reschedule. As if we would actually use them again. Took the day off from work to meet them there. No show, no go. Thanks for nothing.

James H.

07/11/2017 12:00:00 SA

Luke the electrician was outstanding. As for Robin in the office she is very rude and unprofessional. When I called to schedule HVAC technician they called me back 30 minutes later to reschedule for a different day. I took that day off work and 10 minutes before they were suppose to be there she called and canceled my appointment that she rescheduled. This really put us in a bind. I would not recommend this company to anyone as long as she works there.

Casey M.

7/15/2013

Our A/C unit happened to go out a few days ago. Not good, considering Denver was attempting to have a heat wave roll through. I tried to remedy the problem myself by rinsing out the unit, but it proved to only be a temporary fix. After spending another day of sweating it out in the house, we hired Doctor Fix-it to hopefully solve our A/C issue. They were able to have someone come out on Saturday (AWESOME CUSTOMER SERVICE) and when I explained the situation to the service tech, he seemed to know exactly what the fix would be. Turned out he was right on and he was able to replace the part that day, as he had the part in his truck. We now have cool air flowing through the house and are looking at scheduling more services through Doctor Fix-It.

The company seems to be very fair with their prices and definitely lower than a few others we looked at in the area. The service tech, Justin Morgan, was super knowledgeable, friendly, and let me follow him around to watch how an A/C unit is serviced. I am a bit of a DIYer and enjoy working on my house, so being able to ask questions about HVAC and how to clean and service them improves my skills, but makes it so I can help them narrow the problem when I call.

We would highly recommend this company to anyone needing heating, cooling, plumbing, or electrical work!

Randy H.

4/14/2017

This company should be embarrassed and anyone that recommends them. I needed a sump pump replaced the Master Plumber gave me a quote of $1000. I do understand that companies have to make money but for $120 in parts 30 minutes in time I had another plumber $287. It pays to shop around.

David B.

5/16/2017

More like Doctor Rip-off. Plumber showed up 30 minutes outside the 2-hour window. Needed 4 inches of copper pipe and an elbow joint replaced on my sprinkler system. He quoted me $465. I sent him on his way. Get real... it's a 20 minute job.

N. Y.

11/19/2015

Jason H came over to service our furnace and check our house humidifier yesterday. He spent a lot of time answering all of our questions and helping to troubleshoot things. He was very knowledgeable and friendly. All of the employees that we have worked with at Doctor fix-it have been amazing!

Mike A.

06/02/2015 12:00:00 SA

Good - Got an appointment within a couple of hours. Job was done well, no complaints.
Bad - EXPENSIVE. I had a burst pipe behind some drywall. I didnt mind paying the $500 to fix the burst pipe even though he was only there roughly +- an hour. But the charge to cut out roughly a 1 foot by 1 foot piece of drywall......$170. Thats not to repair, simply to cut out. If that aint price gouging, I don't know what is. But I had the option to refuse, just giving others a sense of what their costs are like. I will not use them again based on that pricing.

James L.

3/19/2015

Scummy and Scammy. I fell for their discounted furnace tune-up for a rental property. They had my tenants convinced that one more day in the house with that furnace and they would be dead. The technician conveniently already had a quote for a 'special' they were running. It was one of those specials where the price is about 50% higher than the next highest bid I got. How special.

They recently called that they 'had me on their schedule' for a yearly tune-up, which was required by the manufacturer to maintain the warranty. If that's not some flat-out scam stuff I don't know what is.

Just avoid!

Deanna M.

1/28/2016

When I found my water heater leaking and dead of old age I immediately called Doctor Fix it to come take a look at it because of the quality work they did for me in the past. They came out and gave me a estimate and replaced it for right away. All of the guys were very professional and polite, and they did a great job. I'm very happy with the new tankless water heater they installed for me.

Montana K.

03/01/2016 12:00:00 SA

A couple of things went wrong with a manufacturing error that flooded my kitchen but, despite it not being his fault, Marcus did everything in his power to make it right. Thank you and I will definitely continue to use this company.

Kelly S.

11/09/2016 12:00:00 SA

Staff was great but the labor cost are outrageous !!! Labor was $4914 for 3 hours of work, $300 less then the furnace . Still makes me sick to my stomach. Need a lot of work done in my new house and will be sure to shop around ..

Jon S.

7/29/2015

I thought that the experience was overall good. I am a property owner who rents out my house. I live out of state and relied on Dr Fix-it to repair an electrical problem with my house. They were very flexible with the scheduling needs of my tenants and arrived early for the work. The electric problem was assessed accurately and timely, and the work done fixed the problem. The only negative feedback that I have is that I specifically asked to be called before work was done since I would not be there to monitor the work. I never received a call about the work needed, price, or even upon completion. When I called to ask about the progress I was told that the work was done, the technician had left, and I had been billed $X. Next time I need to be in the loop. I will still use them again and hopefully that doesn't happen.

Annik S.

5/13/2013

Second call, eh, not so successful. Whomever took the call somehow understood that I needed a sink installed instead of needing to replace 2 bathroom faucets (though I told her they'd been here a few days prior & knew the issue). She called again w/ questions about where the sink was that needed to be installed (cripes!).

Then, the tech called--same guy who'd been here--& again asked about the sinks I needed installed. (Is this a humorous documentary about plumbing or something?) When I told him the issue and reminded him that he'd BEEN HERE a few days prior, he promptly quoted me, to replace 2 sink faucets that is ALREADY PURCHASED $484 EACH. Wow!

Seemed like a totally different company. Down from 5 to 3 stars because: WTF? Nearly one grand for an hour's work and no parts???

(Had them easily installed for $300...total. Perfectly fine, easy job.)

Plumbing companies: mysteries...enigmas...mysteries wrapped in the winding, clogged pipes of enigmas....
------------

Detlef was courteous and helpful and even showed me how to fix the hair/drain problem myself next time, What a difference from when I used Drain Genius 6 months ago.

(I'd left them a poor review, detailing everything that had gone wrong. The owner, Dwight, left me such a nasty, personally attacking, and scathing response that it frightened me into taking it down.)

Drain Genius used 2 guys who scratched the marble floor, didn't have their own buckets and put the pop up assembly on backwards!!! They also told me they weren't plumbers per se; just guys who operated the snake. Nice.

I'm so relieved to have found Dr. Fix-it. I'll definitely use them again.

Donna C.

01/10/2015 12:00:00 SA

WATCH OUT for these guys. My water heater was leaking. Called them after reviewing Yelp and had a coupon. The technician came out on time, but I was not getting a good vibe about the technician from the beginning. On top of replacing the unit ($1979-$2235 depending on the warranty period), he recommended putting in a calcium preventative system ($1295) that would need a new electrical outlet (no pricing because an electrician would have to quote). Holy crap, who has that kind of money!!! I got a second estimate from Colorado Plumbing Solutions (CPS). CPS was a couple hundred dollars cheaper and did not feel the need for a calcium preventative system. I felt CPS was more honest and went with them instead.

Bernie S.

10/19/2015

Have used this company a variety of times for repairs to our home. Always on schedule, professional, and a job well done. Any interior work the guys are always cover up their work boots and very careful not to make the least amount of mess possible (e.g. laying plastic, etc around work area)

mark p.

4/22/2013

Hired them to come out and fix a burst pipe. Came in under 24 hours, fixed the issue, working great. Michael was extremely nice and easy to work with.
A bit pricey for 90 minutes of work, but thats plumbing in general! The tech was also pulling rates from a book so there was clearly no inconsistencies i am worried about.
Overall, very satisfied

Dakinin B.

7/22/2015

Dishonest and over priced. Avoid this company at all costs. We had a broken drain pipe that the first technician said would take all day to fix, at least 8-hours. A different technician came to fix it 2-days later and had it done in less than 2-hours and they charged $1,885.00. They eventually refunded $525.00, but this still came out to $680.00 per hour. Materials were less than $50.00 (I priced at Home Depot). Megan (dispatcher/supervisor) refuses to return my calls. DO NOT USE THIS COMPANY!!!

Ed S.

5/14/2016

This is the second time I have used this company. Despite being over priced, I will continue to use them. Every person I have dealt with has been professional and knowledgable. If the pricing was lower I would give them five stars.

Matthew C.

05/03/2015 12:00:00 SA

Stood me up. Supposed to be here between 8 and 10am. No call no nothing. Called the main office, closed on Sunday.

Diane K.

6/17/2019

I called Doctor Fix it because I have a membership with them. I was replacing a shower diverter and the old seat was stuck, so needed it removed with the proper tool and more muscle than I have. I explained in detail what I needed when scheduling the appointment, and the woman assured me the technician would have the proper training and tool. When he arrived, he informed me (without looking in the pipe) that he would not attempt to remove the seat because if something goes wrong we would be responsible to fix it. That wasted two hours of travel time for me. He said Doctor Fix It could cut the tile and replace the pipes and diverter for $1250 with my member discount! All to replace a $2 seat I had already purchased?!? I called a different plumber to come the next day and he removed the seat in 5 minutes and replaced it and the diverter since he was there, charging me under $200. Clearly Doctor Fix It was just trying to get money from me.

Chris C.

07/07/2015 12:00:00 SA

These guys are quick and awesome! The tech (named Detlef), was very thorough, and very friendly and informative about the process. He unclogged my tub drain with the snake, and worked quickly. It was only a flat fee of $88 which was cheaper than any other estimate that I received. He kept the area clean and spotless while he worked, and left no signs he was even there, except for the cleared drain. I was glad they could come over to do it the same day too, as the drain was completely clogged. The transaction was completed and done with no hidden fees or upsells.

Rebecca G.

03/04/2013 12:00:00 SA

WOW! We hired Ben Franklin in 2009 when we completely renovated our home to update our plumbing. We just called Ben Franklin/Doctor Fix-it because we are selling our home and the inspection turned up some issues in the crawl space we were unaware of. The service manager came out to inspect and had a service tech out the same day to resolve the issue.

The new owner of Doctor Fix-it is all about customer service and doing things the right way. That's why I'm taking the time to write this review.

FANTASTIC!

J P.

9/28/2015

I was happy with the service I received, which was a kitchen drain rooter and the main line out to the street cleaned. It fixed my problem and I was charged a fair price of $200. However, when I asked about additional plumbing things, such as removing my garbage disposal, it would have been $150! Each additional thing other than what I called about would have been a minimum charge of $150. Either way, I got my main concern addressed.

Anne M.

9/18/2017

Robert arrived right on time and quickly was able to address the issue and do the adjustment needed. He verified a question I had and said to please call if I had any concerns or questions. The reason for the 5 stars? Prompt, professional service from the first phone call to the finished product. On time, has all the tools and equipment needed, works focused and quickly without compromising quality.

Cass A.

08/09/2017 12:00:00 SA

We have spent a lot of time with the Doctor Fix It crew over the last few weeks and I have been very impressed with their professionalism. We recently bought an old house that needed everything done on it: HVAC, plumbing, electric... Everyone that came to our house was really friendly, took care to keep my home clean and were also conscientious about my small children, making sure to keep doors, gates, and child-proof mechanisms in place. All of them were very knowledgeable and took time to teach me about the systems they were working on. They explained everything they were doing, gave us several options at different price points, and were great about answering all of our questions.

I'm not going to lie, the prices are a little higher at Dr. Fix It than some other places we looked at; however, everyone here is certified, all the things they installed had warranties, and I have been swindled in the past by handy men who get the job done, but not to code. Plus, with all the work we were having done, it was nice to have the dispatch team coordinate everybody's schedules for us. Because we have an old house, there were definitely some surprises with the electric and plumbing and we had some issues even after the work was done. But, their team came back at no charge to make sure everything was fixed and working well. They even answered phone calls from us after the work was done to explain some maintenance and other aspects of our system that we had questions about after the fact. We were really pleased to have Dave work on or HVAC, Justin and Noah work on our plumbing, and Ryan and Luke do our electric (and Robin and Alicia from dispatch). Everyone was fantastic.

Clarence L.

02/10/2015 12:00:00 SA

Scheduled service for between 8AM and 10AM today. They called at 9:10AM to say the service person was on the way to my house and would be there in 10-15 minutes. So far so good. Then I waited for him. And waited. And waited.

Stood outside for over an hour. No call, no show. Called their office and was put on forever hold. Hung up and called Precision. I should have called them first.

Update: Neighbor reports the guy finally showed up more than two hours after he called to say he was on his way.

Craig B.

05/06/2015 12:00:00 SA

Need to add another happy report:

Today I needed some plumbing work done. Bryan, the master plumber came out handled the issue with utmost care and professionalism. Again a big plus for me to recommend Dr Fixit

Previous:
Shane and the folks I have had from Doctor Fix-it have all been friendly, professional, courteous and knowledgeable about what they are doing. I recommend them.

Lexi M.

11/19/2014

Absolutely Horrible customer service. If I could rate it lower I would. I am closing on my house next week these people rescheduled with my twice and assured me they would be able to make it out and inspect my furnace before the time of closing. One hour before they were supposed show up to certify our furnace they called and said they could not make it until AFTER the closing date. I could have had time to call anyone else during the 2 weeks I had the appointments scheduled but instead I had my time wasted and maybe even the closing of my house set back, Shame on you Dr. Fit It for your horrible customer service.

Nancy F.

7/15/2014

We have been on the search for a quality, reasonably priced plumbing, hvac company as we have tried several larger companies and found them overpriced. After seeing some good Yelp reviews, I decided to Call Doctor Fix-it. Our air conditioner was running a bit odd, so I had a coupon out of the red plum flyer and called Doctor Fix-it. I called on a Monday and nothing was available till Friday. That was a bummer as it was a hot week. They never called an hour ahead like they promised, so I called Friday morning when they did not show up. They didn't seem like they knew I had an appointment, but sent someone out. He was the HVAC manager. He couldn't do the total inspection, but did a small cleaning of the air conditioner and said another technical/ certified HVAC guy would be out shortly as he was on his way from Parker and that was at 9:30 a.m. He didn't show, and I called several times. First they said he was getting parts, then a few hours later, they (the office) said he had a flat tire, then a few hours later, they said he needed parts again. He showed up at 3 p.m. or so. I waited five hours! Walter (the technician) came and was great! If not for him, this would be a one star review. He did a thorough cleaning and went out of his way for us. Apparently, he did not have a flat tire by the way. He was outstanding in his work and professionalism. I am not sure what is up with the office staff and how they schedule appointments. I think one hand doesn't know what the other hand is doing. If you need air conditioning service, ask for Walter. I may use them again, and if I do, hopefully the office will set the appointment correctly, and they will insure to make every effort to call ahead to confirm my appointment and make sure their technicians know the schedule correctly. FYI, this company used to be a Ben Franklin franchise.

Susy T.

6/22/2015

Very Happy Customer.

Big thank you to Ulises, Matt S. and Daniel!

When our air-conditioning broke on a Friday and the house heated up to 90 degrees, I called everywhere trying to find someone to fix it. Most places had a 2 - 3 week wait, but Doctor Fix-It squeezed us in. Ulises did the initial assessment - very professional, honest and friendly. He put a short term fix in place to get us through the weekend. Matt S. and Daniel showed up early Monday for the replacement, and I was really impressed. Matt clearly knew what he was doing, taught me along the way without making me feel bad for not really understanding the basics before. They were both very professional, and really easy to have around. They swept and vacuumed before they left, and helped teach me how to set the new thermostat.

Maybe not the cheapest option, but you get what you pay for with these guys.

I will definitely call them again!

Flo R.

12/21/2015

So far so good! I called this morning and they sent Justin B to look at my furnace. He was polite and nice. He gave me my options and didn't pressure me to put the old furnace to sleep and buy a new one. Since you never know what else could go wrong next winter, we decided that it would be best to replace her with a newer, younger model...we even upsold ourselves and decided on a new water heater at the same time. Now the financing and paperwork has been completed and I am eagerly awaiting the next two technicians who will do the installation.

Andrea H.

06/11/2017 12:00:00 SA

Great service. There were on time and very professional. Left my home clean after instal.

Matt M.

05/05/2015 12:00:00 SA

Called Dr. Fix-it for a slow draining kitchen sink and they were able to come out the same day. Robert and Detlef showed up early and did a great job. They kept the work area clean and explained what was going on. I have an old house and they replaced the stuck clean out plug with a serviceable one, and scoped the sewer line to inspect for roots and blockages.

Knowledgeable guys and they did a great job.

Sarah M.

04/01/2015 12:00:00 SA

I was able to make an appointment within a day of my request, the electrician was exactly on time, super nice and honestly installed my outlet in less than 25 minutes. Their prices are a bit expensive so that's the only reason why I gave 4 stars.

Patricia S.

04/11/2015 12:00:00 SA

Darien U. did a furnace Inspection for us . He was thorough, and explained all the issues with our particular system. And taught me to how to program it. Bottom line is he was honest and did not do anything that wasn't needed. very friendly and knowledgeable.

Eric T.

07/11/2016 12:00:00 SA

We wanted to have an attic fan installed. Technician only looked at electrical system. I asked if he wanted to inspect the venting in the attic because it is an old house and has minimal venting. He said no and that it isn't an issue. I'm no expert, but if you are trying to vent air from house into the attic, I'm pretty sure you need somewhere for the air to go. We have since had a more qualified company assess the situation and they confirmed that for an attic fan to be effective, we need to install new vents in the attic. It's pretty common sense actually.

Jamie G.

2/21/2017

They would have been there that same day, had I been available. So easy to get an appointment! Dr. Fix-It called me to tell me tech was on his way. Rarely do you get someone to actually arrive in a given window, but Shane did. I had a humidifier installed and connected to my furnace. Super professional, efficient, and reasonably priced. Thanks so much, Shane M!

Joyce M.

9/20/2017

Doctor Fix It is a very trustworthy and reliable company that I highly recommend. Yesterday I had two technicians here to replace my AC & Furnace unit. Michael did an excellent job of taking out the old unit in the basement - not a single scratch on the walls or stair railings as he had to haul heavy pieces of equipment up the stairs. Both Michael and Matt covered the floors and stairs to protect my carpets and hardwoods and did an great job of cleaning up. They were also very professional and friendly.

Melanie C.

2/16/2017

Contacted Doctor Fix-It because my garbage disposal was backing up into my dishwasher. David called to let me know he was running a little late due to trouble with the company truck, which was no problem at all but I appreciated him letting me know. Even with the delay, he still made it to my house within the two hour window I was quoted when I set up the appointment. David put on booties right when he got inside my front door. I explained my problem and he got to work on a fix. He was very friendly and knowledgeable, worked and cleaned up quickly. I would absolutely use Doctor Fix-It again!

Kristin R.

1/19/2017

Jose was very friendly, and informative. He took the time to explain all of my options and different price points. He is an asset to your business!

Jerry G.

11/21/2014

Just had Ulises over to fix what we thought was a broken furnace - turns out it was much simpler and he corrected the problem quickly. I asked for a tune up service on both of our furnaces. This young man was quick, efficient, respectful and professional - and did a great job. Thanks Doctor Fix-it. The next time we need something serviced or fixed, we'll call you...no doubt!

Rogelio G.

7/18/2014

We had a busted copper pipe under our sink. Chris from Dr. Fix it came out, was prompt, gave us a quote, fixed it in no time and had everything in working order very very fast. These things can be expensive, we didn't like the price, but we were very happy with what we got in return.

Paul W.

11/10/2014 12:00:00 SA

I had a leaking toilet and a broken kitchen faucet, and needed them fixed on the same day. I called Dr Fix it and was scheduled for 3pm to 5pm. No one showed so I called again to complaint. The technician came after 7pm. But he was courteous and helpful, and was able to fix both in less than 30 minutes. The price was quoted at $289, even after the coupons it is $269. It's a little high, but acceptable considering the alternative.

Robyn S.

7/16/2016

Unreliable! They missed 2 appointments that I had with them, First one was a no-show, no-call. For the second one, they called saying they couldn't make it because they had emergency calls come in. What about my emergency backed up sewer line? After that I called Jimmy Rooter and got them to come out as scheduled.

Jenni B.

07/01/2015 12:00:00 SA

Shane was on time, friendly and fast. Also I trusted that he was giving me fair quotes

Pat H.

5/19/2016

We had them out to snake our main drain and since he couldn't use the 3 inch blade he went with the 2 inch instead. He said that they would call the next day to set up a time for them to come out with a camera the look at it. To this date we still haven't heard from them. Im not at all impressed with them, nor would I recommend them to anyone I know.

McKenna S.

11/14/2016

I was very pleased with my experience with Dr. fix it. Eric was the employee to come out and help me get set up with a new furnace. He was very professional, thorough and communicative regarding the installation cost and requirements for the new furnace. He went above and beyond his duties to satisfy my needs as a customer. I was extremely impressed, he might be the best service tech I've had in the 3 years I've been a home owner. I would definitely refer him to friends and family. In general, Doctor fix it was quick to respond and easy to deal with. My home is also pumping heat more efficiently and they did a great job getting rid of my 17 year old furnace and replacing it with something new.

Robert L.

6/17/2016

Zero stars for this place, A/C unit not cooling. Called this place and quoted me over $4000.00 to replace coils and motor, or buy a new unit for $6000.00. Called a friend of a friend, a father and son co. Joe Gist, fixed the problem by cleaning the outside coils and a giving a shot of freon. total cost $214.41. Runs like new. Doctor rip off is more like it!

M S.

11/17/2016

Anthony G. takes pride with serving others and he has earned my trust as a professional serving my interests for maintenance, safety, ROI and costs. He carefully tested the furnace through the sequence of Furnace operation from start, ignition, sensor, blower, etc. He welcomed questions and explained maintenance risks, options, and value-benefit to Doctor Fix-It offerings. As a result of earning my trust and sharing options, I've signed up for a 1 year service plan. I look forward to sharing updates on future services and technicians. Anthony G is a 5 STAR Technician with integrity and values. I recommend and endorse Anthony G.

Wes E.

4/26/2016

They no showed after a week, then tried to reschedule for a week later. Too many other reliable companies to choose from than to deal with no shows.

Jorgeann S.

08/09/2016 12:00:00 SA

Have used Doctor Fix--It for both a plumbing and furnace problem in the last few months, they were here the same day and fixed the problem the same day! Both technicians were knowledgeable, and the plumbing tech gave me two options - no pressure- extremely satisfied with both jobs! Highly recommend Doctor Fix-it , have used Applewood Plumbing in the past, no problems with their work - but extremely over priced - will not use anyone but Doctor Fix - It again

Anton L.

03/01/2017 12:00:00 SA

Had 3 technicians in the house at one time to repair a sink leak, flush the water heater, replace outlets and troubleshoot electrical box, and conduct periodic maintenance on the furnace. All technicians were highly professional, worked quickly and explained in detail all repairs needed, along with causes of problems. Wouldn't hesitate to use Doctor Fix-It again!

Morgan B.

6/18/2014

Wonderful company as they were great in all areas. In particular, they followed through to resolve a situation, long after completion, when it was unnecessary. Reasonably priced, good work conducted on our house and strong customer service. Thanks for the experience.

Stan F.

02/03/2017 12:00:00 SA

I have used Doctor Fix-it once before and decided I would ask them to check out furnace and A/C at a new condo I bought. The tech. was on time very professional and was very knowledgeable. I thought his evaluation was right-on and we had the report in minutes. As we always told our people in the USAF 'Job Well Done'!

Carola T.

4/28/2014

We had a coupon for a pre-season 27 point A/C tune up in the mail and decided to take advantage of this great deal. We have a fairly new Lennox furnace and a 14 Sheer air conditioner and we keep them maintained and clean and the A/C covered up when not in use. Therefore, technician Zane was able to perform the inspection without any problems.
Zane did a very good job and did not skip corners. I was watching like a hawk because I wanted to find out what the 27 point tune up/ check involves. Zane patiently put up with me asking a lot of questions while he was performing the maintenance. Zane answered all of my questions and we will specifically ask for Zane when we need another maintenance check! Highly recommended! A very happy customer.
Keep up the great work and your very friendly attitude! Thanks, Carola & Bob in Aurora

Elzaree B.

1/20/2017

Justin was friendly and very easy to communicate with. He didn't mind me pestering him with questions and answered them all. I am very happy with Justin and Doctor Fix It!

Jean G.

8/26/2013

Had my water heater go out in my rental property on a Sunday. Hard to find someone to come on a Sunday so tried Doctor Fix-It. The water heater needed replacement. Chris was very knowledgeable and experienced, but when he gave me the $2,000 estimate for a 50 gal heater, my gut was screaming...Way too much. He brought it down to $1,700 after a long discussion, but now in hindsight (a day later) -- I realized I still paid WAY too much. Standard install for a new 50 gal is $1,200.

So BE CAREFUL. Good service but you will PAY for it!

Eric D.

10/17/2015

Got the furnace a its yearly tune-up. Easy to schedule. Technician tried to up-sell me and quoted me $1200 of suggested work. I quickly declined the inflated prices. I did replace 2 of 3 components suggested ($430 quoted) for $60 and 15 minutes of my time. The 3rd suggestion is functioning completely fine and does not need replacing. This will be the last time I use Dr Fix-it.

Ohm U.

07/02/2013 12:00:00 SA

We called for Air Conditioner service on 6/28/2013, a Friday. The soonest available appointment time they could offer was the following Monday, 7/1/2013 between 10am-12pm. Monday the 1st at 10am comes around we receive a call from the receptionist needing to reschedule. We reschedule for Tuesday, 7/2/2013 at the same time. Tuesday the 2nd, they call and need to reschedule for 3-5pm. Eventually no technician arrives at our house or even calls to say they're not coming. I've read good reviews about this company which led me to schedule an appointment with them to begin with, but since this is our only experience with them, I simply cannot offer more than a 1-star rating.

Jessica G.

11/16/2015

These guys are definitely courteous, but lacking in any type of follow-through. I called and asked for help on a something pretty specific: Please give me a quote on fixing our furnace exhaust pipe which was rusty, building condensation, and leaking. They sent someone out who was clearly not prepared. I paid him, he left, and told me I would have a quote within 24 hours. About an hour later, a dispatcher called me and said that I needed to have yet another technician -- this one would be a more advanced service person-- come out and look at the exhaust pipe. Ok, fine. So we made the appointment. Then no one showed up. When I finally called and asked why the guy was a no-show, I was told that I had cancelled the new appointment. No. We didn't cancel. In fact, I worked from home that day so I could see the guy. Then she told me that the original technician had tried to call me with a quote. Again, not true. No one called me with a quote. Eventually the original technician called with a quote -and basically just said that they couldn't do the work. Which is totally fine! But I really dislike how I had to chase these guys down for any information. And it feels like they cheated me out $39 because I specificially told them the problem on my initial phone call. And if they can't do the work, then just tell me. Don't waste 4 days of my time.

Kate W.

10/25/2013

Updating because we've now used the same company for some plumbing problems and have been consistently nothing but impressed. Drilon is honest, thorough, outstanding at what he does, stubborn about getting to the true root of the problem, and he will keep at it until it's fixed -- even re-checking (unprompted!) something when he came back for an unrelated issue.

The company as a whole has great customer service, will do what they can to work you in ASAP, especially once you're an established customer, and are just plain easy to deal with.

Dave A.

03/05/2016 12:00:00 SA

Heater went down, called this company because I drive by it everyday and no other reason, wow was I impressed! Shane C was my tech. First he was here within 2 hours of the time I called. He showed me how he diagnosed the problem and then fixed it without the need for a part. I opted to hold off replacing the part now that I know how to fix it by tapping it. Only charged me $39 for the entire thing. Last time I had another company out of the Yellow pages, supposedly reputable, look at my HVAC system they had all these bs recommendations about wrapping all my ducting with insulated foil, wrapping up my heater and AC, lining the dirt under the house with some kind of overlayment, to the tune of about 1500 dollars, I sent those clowns packing but after that experience I was nervous about trusting an HVAC company to do the right fix for the fair price, Doctor Fix-it was just the company to give me an honest deal, will definitely use them again and recommend Shane C to anyone that has been ripped off by an HVAC company.

April A.

5/22/2015

They were very prompt in giving an estimate on a hot water heater, however I was quoted extremely high compared to other options. I was not in an emergency situation however their attitude was trying to make me feel like I should be in a desperate situation. Definitely felt as though they were trying to rip me off. Never heard a follow up either. Don't let them convince you that you are in a desperate situation. Shop around.

Ryan J.

10/09/2013 12:00:00 SA

Called them to come out and look at my water softener because I moved into a home and it didn't appear to be active. After the appointment was setup, they called me and told me I'd have to wait a few more days because their current jobs were taking longer than expected - I said that's fine. A guy came and looked at my softener in the crawl space for all of thirty seconds; saying oh it's kenmore, we don't deal with these. You should call sears (who sold it) and see if it's still under warranty. I don't want to mess with it because then we'll be liable for any problems. He didn't charge me for the service visit. I thought these pros were supposed to get their hands dirty and tell me what's going on? If they don't work on a Kenmore, they could've asked me what softener it was on the phone. I'm going to go with a smaller company next time.

Alan S.

2/15/2016

I had a clogged drain and called doctor fix-it. David, their service person, showed up on time and not only fixed my problem, he also cleaned up the mess that I made. I was charged exactly what I was told the bill would be when I made the appointment. I will use them again.

Rich S.

12/16/2013

They helped with two problems in short time, frozen pipes leaking and a furnace tune up. Would definitely recommend they, professional and prompt service.

Helped with what we needed, Justin Morgan who came out to our house was great, very thorough, explained what needed to be done, and offered solutions.

Will call again next time a problem arises.

Joyce U.

02/10/2016 12:00:00 SA

I returned from a trip to find my furnace had stopped working. Doctor Fix It was able to send out a technician in a few hours and called prior to his arrival. Justin B. was courteous, placing booties over his work boots before entering my home. He found the problem quickly and pointed out other problems with my system without exaggeration. He was very professional and was able to band-aid my furnace for the time being. I'll definitely call them again.

Nat P.

10/22/2013

Great experience with this company! Both Walt and Terry were super helpful and professional. They were on time and fixed everything that I needed. I would highly recommend them to anyone!!

Janice R.

6/30/2016

We initially had a good experience with our first repair to our heating unit with the last late late snow storm. We signed up for the membership so that we could get a 15% discount on any future repairs. Soon after our A/C stopped working, so we had Doctor Fix-It out again for a quote (we had received a quote from the original installer of the HVAC system that week, and it felt high, so we asked Dr. Fix It to come out). Doctor Fix-It quoted was even higher price then the first quote even with our 15% discount. We eventually had the repair done for 1/3 of the price by a certified HVAC technician (in case your wondering) 3rd times a charm I guess! We felt confident with their services, but now we realize the pricing of these types of repairs vary greatly, and now we have to be on our toes going forward.

Ryan M.

6/21/2013

Drilon came out to take a look at our water heater. It was 18 months old and I had called GE first and they had me do initial trouble shooting. It was partially disassembled when he arrived...so I expected the worst. He listened. Well. He knew it was under warranty and knew I could order the parts. Since I was uncomfortable installing them, he is coming back tomorrow to do the work.

He didnt overcharge me, he didnt try and sell me something I dont need. He just listened, dealt with the situation and helped me handle it fairly and honestly. What more can you ask for when dealing with someone?

Leora F.

4/19/2016

Avoid this company! The prices are a total rip-off. We were charged over $300 for a visit and quoted well over $2000 for a standard water heater. When I refused to authorize the installation, the plumber was rude to the point of being threatening.

Dan K.

7/21/2014

Called early in the week to have the Doctor come out and fix an AC issue. I was told the earliest available appointment was Friday so I agreed to a window of time from 10-12. They called an hour before the appointment after taking the day off of work to inform me they had to reschedule. Understanding that sometimes things just happen, I agreed to have someone come out on Monday (today). I once again took the day off from work and again the Doctor called, this time five minutes after the window opened, to inform me they would have to reschedule again. Fool me once shame on you, fool me twice shame on me.

Based on recent reviews from others it appears as though the good Doctor has become ill and their performance is suffering from it.

Matt M.

8/30/2013

Had a intermittent back up in my kitchen sink, and the ol plunger wasn't cutting it any more. Detlef J arrived and took care of business quickly and professionally. He even had his manager Jon M come by and check things out to make sure all was good.
After talking for a bit about my older house and plumbing I remembered my toilet had been running for months (or was it years?) They took care of that too. After a few sour run ins with plumbers in the past, this was a welcome change. Thanks Detlef, Jon, and Dr Fix It!

Christina B.

11/12/2013 12:00:00 SA

Excellent service. I liked Chris H
He was very nice, very good at his job and quick.
I needed a new hot water heater 2 other companies offered to come Thursday or sometime next week.
I asked for 10-12 time slot today and Doctor Fix it made it happen. I will modify my review if necessary, but I don't think it will be necessary
Happy in hot water :)

John K.

2/24/2016

The reason I gave 5 stars was because of the difficult circumstances I was in when I called Doctor Fix-It. We had a recent death in the family and I had relatives in town when my sewer system backed-up. It couldn't have been worse timing. I asked my neighbor and he suggested I call Doctor Fix-It, even though it was after hours. They sent David G. over and I told him of the circumstances. He was very professional and courteous and took care of the problem by cleaning out the main line. I appreciate the conduct of David and his understanding of the circumstances. Thanks to everybody at Doctor Fix-It.

Robin M.

8/30/2013

We called Doctor Fix It for a clogged drain and they were able to come out that day. They sent Detliff who seemed very knowledgeable and actually enthusiastic. His supervisor Jon came by to check out how things were coming along. Pretty thorough I would have to say.

Rachel P.

4/20/2013

Called Doctor-Fix-It late afternoon on a Saturday and a technician was at our home within 30 minutes. Walter was very professional and helpful. Not only did he fix the problem and get us up and running with heat again quickly, but he was also extremely helpful in explaining what the problem was and what to look for if we have issues in the future. Two thumbs up!!!!

Michelle J.

4/28/2013

Detlef was very kind and knowledgable. Although he was unable to fix our problem, he was very diligent and professional. We may have major problems which I cannot afford right now, but Detlef was understanding. I would recommend using Dr. Fix-It to anyone, and requesting Detlef, because he did his best to make a bad situation better.

Seth W.

06/11/2013 12:00:00 SA

DJ was a professional from the time he pulled up to the house. Not only did we get great service, but they simply fixed our issue and said there was no more work that needed to be done, you don't hear that everyday! I would highly recommend this company and especially DJ in knowing you will be treated honestly and fairly.

Joel B.

11/13/2015

Darrien was on time, put his booties on and was courteous. Checked over furnace and made recommended (by my inspector for new purchased home) adjustments. Price was right.

Nic S.

10/03/2015 12:00:00 SA

I have them out to fix some electrical issues at a few rental properties and each time they are fast polite and honest. Wish pricing would be more affordable but I guess you are paying for warranty and convenience.

Noa R.

9/27/2013

Doctor Fix It was a very professional company to work with. Extremely responsive and helpful both over the phone and in person.
Pricing was average, but very straight forward and upfront. NO surprises when it came time to pay the bill.
Patrick and Zane were the specialist that came to my door, and both were very friendly, explained in detail what was needed and how it would be done, and even went out of there way to help with a few extra issues that I had questions on.
I would definitely call them again for help in the future.

Matthew G.

4/24/2015

Ulises was outstanding. Very professional, was able to explain everything to me, and was very friendly! Would take him over any one else I've dealt with in the HVAC world any day!

Nancy M.

12/22/2013

Chris H. of Doctor Fix-It was personable, knowledgeable and efficient. He replaced my hot water heater in about two hours, brought my system up to code, did not make a mess in my house, and was fairly reasonable on the pricing. I will use Doctor Fix-It again.

Paul V.

8/22/2013

Detlef was fantastic. Never had a plumber who came for a clogged pipe who left his work area cleaner than when he started. Plus, the cleared the clog.

Luke K.

8/19/2015

They did waive the $39 onsite quote fee when I called but the quote to remove my old sink and install new sink was absurd. I had the new sink and faucet already. They were going to charge me over $700 for replacement of the sink. I ended up calling a local handy man to replace it. He wanted to charge me $110 for 2 hours but it ended up only taking an hour so I got my sink installed for $55. Save yourself money and look for local handyman services instead of spending 10x times what you should. They don't give you prices over the phone even though the technician will scroll through a pre-priced database to get you a quote for exactly the same thing you could have explained over the phone. It is ridiculous.

Lisa C.

6/14/2013

Our hot water heater pooped out on the last day of our warranty with Ben Franklin. Scott come out, diagnosed the problem and fixed us up! No cost - way to honor that warranty! Scott was friendly and professional - on time.

Sherry A.

6/14/2013

I called Doctor Fix-It because I had 3 plugs that needed to be fixed and I had a coupon for services so I thought I would give them a try. They surpassed my expectations! Justin and Terry came out the next day and did a great job of quickly and efficiently fixing the problem plugs.
My home is older, so they also gave me a very reasonable estimate to fix the wiring and pig tail the plugs in my home.
I will definitely have them come back and do more work on my home.

Karen B.

6/24/2013

Steve P. was punctual and professional. He explained the repairs that were needed and clearly itemized the charges for the estimate he provided.

Jessica M.

2/16/2015

While I cannot attest to the actual work they do, I can tell you that their customer service is horrible. I got a flyer in MoneyMailer and needed to have two simple things done in my home: switch out 3 light fixtures and connect a new laundry sink. My house is less than 3 years old and everything is wired and plumbed for what I need done. First of all the girl on the phone spoke so fast that I could not understand a word she said. I asked her to repeat herself several times. She basically informed me that in order to find out how much it would cost, I would need to pay the $78 service charge to have an electrician and a plumber come out. She could not give me a range of prices or any idea as to how much it would cost. When I asked what happens to my service charge if I don't go with them, she said they don't refund the charge. I'm not about to find out how expensive their services are for simple work such as what I need done.

Tarsha D.

07/07/2014 12:00:00 SA

First, let me say this, They lady over the phone quoted that they would come out about 2 to 4, and they were late. The prices that they quoted me were horrendous. almost 1300 for my swamp cooler to be repaired. Then they quoted me at 3249 for a brand new swamp cooler, which is crazy! I can purchase a brand new AC unit for that price. The guy precedes to tell me, I know we are a bit pricey, but we get job done. My co-worker, came over and fixed my swamp cooler for dirt cheap!

Eric F.

4/15/2015

All they are interested in was selling me a new sewer line. They were asked to rout the line to which they said it would do no good. That said, my line had already been checked by a master plumber and an inspector who both said it was fine. They wanted a thousand dollars to replace a faucet. When I asked why they said it's expensive to run a big company. I replied, then Walmart would be the most expensive place on earth.

P C.

04/03/2015 12:00:00 SA

The work they did - great; the price - horrible. A simple job of changing a line from 1/2 copper to a 3/8th line. Unhooking an old dishwasher and installing a new one. Then they stopped the toilet from leaking. Did a great job, loved the work. Did not enjoy the $1,000 price tag that came with it. Felt pretty scammed, like James L did. Definitely will not be using them again.

Joe R.

6/13/2013

Straight up scam!! Our furnace stopped working in January and I called the number on my water heater which looked like a local company. It was a Sunday so I figured the $99 service charge was normal for a Sunday afternoon. They came out and stuck a camera in the furnace and of course it showed the dirtiest part of the furnace. They told me it would cost $800 to clean out the area that is dirty, around $1500 to clean out the whole furnace and over $2000 to rebuild the furnace so it sits higher. My wife and I decided to get a second opinion. We were referred to a local one man company. He came out and said he would do the cleaning for $150. So of course I jumped on it. As I watched him open up the furnace he showed me the area where Dr. Fix it said it was unbelievably dirty. There was one dirty area on the whole internal area which is exactly where Dr. Fix it stuck the camera. He cleaned that and added an extra pipe to the drain area for the furnace and charged me $90. Unbelievable difference in price.

Judy P.

12/29/2013

So surprised after the good reviews about this company. Had them out for the water heater - seems to be leaking from the relief valve - and the washer hookups - the box is melted. I thought I could get a cost for repair of both items, but the technician went straight to replacement of the water heater (for $1500), and with the other repair, the cost would come to $3K -- which I didn't have at the moment. The technician got very upset with me because I wouldn't agree to spend that kind of money (which I didn't have), and started being abusive with scare tactics. If I would have realized that they were previously Benjamin Franklin, I wouldn't have called -- have had bad experiences with that company in the past...

Lucy K.

2/20/2015

Doctor fix-it was extremely quick in helping me narrow down what the problem was. They were faster in getting someone out to be over all the companies i tried in denver. Treavor was AMAZING in diagnosing and solving the minor problem with my AC. He put me at ease and was great to work with. Next time I call Doctor Fix it, I will be requesting Treavor. I am extremely happy to have found this great company that can fix any of my house hold needs!

Steve P.

12/15/2014

No show. I called and scheduled an appointment for $99 Main Line Rooter Service. They were to call between 8AM and 10AM before showing up. They never called and they never showed up. So we called them at about 10:30AM. They had all of my information but told me that I wasn't on their schedule. Additionally they stated that they don't perform Main Line Rooter Service on Saturdays. How is that? They claim that their services are available 7 days a week. They had all of my information but claim that I didin't make an appointment. We won't be calling them back.

Charles M.

4/25/2014

This is a very attentive company. They installed two TOTO toilets a year and a half ago, and one of them needed a new tank set. They came out to repair it the same day. Steve P. was very professional and took care of the problem quickly. In the process, they are trained to check for other issues that may exist in the home's plumbing. He checked for the water pressure coming into the house which is somewhat higher than normal. The quoted price to completely fix that issue was over $1000.00. While I have no doubt that they would fix the pressure issue, I think that their labor charges are excessive. We'll probably find another company for that job. It isn't rocket science.

Gary U.

6/29/2016

We had been members of Dr. Fix-It's loyalty plan for many years. We have had a number of services performed by them and were generally very happy with the results. The technicians were always very professional and pleasant to work with. So, when we needed to mount two chandeliers, one in our dining room and one in the two-story entry way, we called them for a quote. We were stunned when they came up with an estimate of $2055!!! Our loyalty plan discount brought the price down to $1819. Even though we knew that the installation of the chandelier in our two-story entry way would be challenging, we never dreamed the work would cost this much. We called three other providers. Their quotes ranged from $305-$1096 for the entire job. We went with the provider offering the lowest price, $305. This provider has been doing business in the Denver metro area for over 25 years, has a sterling reputation, is bonded and insured, and was highly recommended by the premium lighting store where we bought the chandeliers. It took this provider under 3 hours to do the work, is of excellent quality and included a warranty. We were so surprised by the exorbitant estimate offered by Dr. Fix-it that we called afterwards - twice - to talk to their General Manager and VP of Sales in order to try to understand why their price was so outrageously high. In both instances we were rebuffed with the same basic lame excuse - Well, that price was derived from our standard pricing list. This in no way addressed our concern that Dr. Fix-it was way overpriced and led us to second-guess whether we had been price-gouged on the $13K HVAC system they had installed previously. Since they showed no real interest in addressing our concerns regarding their pricing, we dropped our membership in their loyalty club and have not done business with them since. Our advice is Buyer Beware! Be sure to obtain several other estimates before you simply accept Dr. Fix-It's price estimates.

Lorie C.

05/06/2014 12:00:00 SA

Don't bother calling them. They will cancel on you the night before your appointment. And to think I could have called numerous other more reputable and reliable companies . What a waste of my time.

Louis B.

11/07/2013 12:00:00 SA

Very friendly and very fast. Called and got next day service. The technician Drilon was knowledgeable and friendly. I had one toilet that seemed to be leaking on the first floor, and I could see some water damage on the first floor ceiling in two places below the upstairs bathrooms. All three toilets needed to be reset, and the flanges needed to be rebuilt. I also discovered that the upstairs bathroom tub overflow had a leak, so Drilon created an access panel from the adjacent wall in the bedroom and repaired that leak. Again, very fast, work looks well done. The only problem was the price coming in at almost $2,500. Made me wish I was a plumber so I could earn about $800 an hour! Doctor Fix-it uses fixed-rate pricing which I like in a sense because everything is straightforward. On the other hand, the work for each toilet was about $650 and even if it took Drilon TWICE as long, that's over $300 per hour.

Kea H.

9/26/2013

We just used Dr. Fix it for the 3rd time in 3 weeks, for a new problem! Terry came out to fix dead outlets that we had in our kitchen and he was just as wonderful as the 2 previous techs we had gotten through Dr. fix-It. He was very personable, professional and got the job done! We had another great experience using Dr. Fix-It and will use them again in the future-Thank you for the great work!!

Rochelle R.

2/19/2014

The company sent Adam out on short notice. He was professional, courteous, honest and informative and gave me comfort and peace of mind as I reviewed my options to deal with my sewer issue.

Kat A.

2/22/2013

Wow! These guys are GREAT. Our furnace went out, and after we tried to do a little troubleshooting, we contacted the landlord and he called Doctor Fix-It. We had two service calls in one day...Jared was our first service specialist, and he was prompt, courteous, and thorough. He made sure I understood what had failed on our furnace, even made the extra effort to help me understand our system in general, and then presented us with straightforward pricing. He called the landlord, the repair was authorized, the part was on his truck, and before we knew it, we had heat again! What a friendly and efficient guy!

Our second rep was Marvin Q. for two plumbing repairs. Again, fantasticly friendly, efficient, and thorough. We had a broken pipe for the outdoor hose bib, which was a challenge...Marvin explained that he'd go in through an interior wall (I was dreading that they were going to have to bust out bricks to get to this one), and there were other pipes crammed into the small space. But he figured out the best way to tackle it, and before we knew it, it was done. On the second repair, we had a leaking hot water line in the basement ceiling. It was a wacky configuration and hard to get to, but you could see the gears turning as he figured out the best way to handle it. He was even super careful to make sure that water didn't spill on the concrete basement floor (I told him it was okay, it was concrete!). He also took the time to show us where our water main shutoff was, to tell us what to expect timewise for the hot water tank to heat back up...he was extremely thorough. From talking with him we understand that he's spent years in the business.

I was impressed with the fact that there wasn't a lot of back and forth with Doctor Fix-It...the prices were standardized, presented well, and with a quick call to the landlord, payment was authorized and there was no waiting around. That was unexpected. Jared and Marvin seemed to be very autonomous...like the company trusts them and their judgement, which was nice. It seemed like they didn't have to waste time trying to get approvals from a main office...they knew what needed to be done, and did it efficiently. It seemed like they communicated well with our landlord, too. The guys explained what had gone wrong in a very clear way.

Both Jared and Marvin were also great with our two black lab mix dogs...fairly young dogs who like to play. Jared was very good with them, even putting up with them as they stuck their noses in his bags and tried to help him fix the furnace. Disco, our female, would not leave Marvin alone, and kept trying to lick his face. Both guys were EXTREMELY patient with the dogs, and not once did they act annoyed.

We would recommend Doctor Fix-It highly, and I would expect from our experience that ALL of their guys are great...but we really enjoyed our experience with Marvin and Jared...the are extremely professional, and just really nice guys to work with.

N B.

12/20/2013

Steve, from Doctor Fix-it has helped us over the last 3+ years with plumbing issues. He is very professional and always on time.

Kristen '.

02/08/2013 12:00:00 SA

I recently contacted Doctor-Fix-It after my husband somehow managed to pull apart the pipes under the sink while trying to reconnect the garbage disposal. I called Benjamin Franklin plumbing because it was the first one I could think of, and scheduled an appointment for the following morning at 9 am. Well 9 am came and went, and he was not yet here. I called to check in and apparently his phone had been damaged so he was receiving his pages late, if at all. Not really a huge deal, because they have an on time guarantee where for every minute your technician is late, they pay you 5 dollars. That's totally fine by me! When Marvin arrived around 10, he was so professional and apologetic about being late, then got right to work. He diagnosed the problem under the sink and took care of it within about 5 seconds flat. Then I guided him to the other issue, the mysterious leak from my bathtub to a closet in the basement. After some trial and error with the water on and off, he fixed the gasket and put everything back together perfectly. When it was time to pay, he kindly waived the service fee for fixing the leak (which took WAY more of his time than the sink job) because of the time error. There were no surprises otherwise because he went over everything with me beforehand. Marvin was a perfect gentleman and I will absolutely request him any time I need something else fixed. He explained everything to me as he was doing it, and made sure it was all working 100% correctly. All the while my five month rottweiler puppy was up in his business the entire time he was here. Great guy, great company, 10/10 will recommend.

Amy K.

02/12/2013 12:00:00 SA

Chris was excellent. He took off his shoes in the house which I appreciated. He was informative, courteous and professional.

Grace W.

4/16/2013

Michael L. from Doctor Fix-It came on a Saturday to give us an estimate for installing new toilets in our home. He was on time, professional, and really the friendliest guy. Michael listened to what didn't work on our old toilets and was honest and fair with the pricing of new ones. Today (Tuesday) the toilets have been installed, and they work great! From my first phone call to set up the original estimate to the professionalism today, I would highly recommend you try these guys. (And I've tried all the other ones!!)

P C.

01/11/2013 12:00:00 SA

Had a bad back up of main drain in my basement! The tech, DJ came promptly and worked to unclog it. He was very professional and polite. I could not have asked for better service. They even gave me a free look into my drain to see what had caused the blockage. They didn't try to hard sell me or upgrade to anything. I am very pleased!!

Yoyo K.

5/31/2014

My W/D stopped working mid-cycle. I did some of my own trouble shooting including checking the breaker (which was not tripped) and resetting the other GFCI outlets in the house. I called Doctor Fix-It and explained the situation. They were able to schedule an appointment first thing the next day. They actually had an appointment that afternoon too but I wasn't available. So it's nice to know they have great availability! Cameron showed up on time and was very professional and friendly. He took the time to make the correct diagnosis and considered all options to make the most cost-effective repair. The repair work was in a tiny crawl space behind the old coal shoot (house is 100+ years!). Yuck...but he was a professional and went right to work! He also checked for other possible electrical issues in the house and pointed out some potential hazards to be aware of. I like that Doctor Fix-It also provides plumbing and HVAC services too so I will be using them again for these needs too in the future.

Randy M.

07/02/2013 12:00:00 SA

After several failed attempts of fulfilling an advance made appointment and rescheduling, I now wonder if I paid them to fix my AC or just come to my house to put stickers all over the place asking for more money on things they actually don't repair. I was told all the same things I have heard in the past about AC air flow and blah blah. They absolutely did nothing and I feel took advantage of my wife who could only be here with the technician. For $200.00 dollars a consultation should have at least included a freon recharge or an attempt to clean the outside coils. I got some really great advertising all over my house for the money!! They did nothing. Told my wife about air flow and now I have had a frozen up AC for the past 2 weeks and standing water in my basement This wasn't my first time having an AC unit looked at and after talking about it with my wife I am really frustrated. Did you even check for leaks or did that get in the way of stickering up every item you repair in my home. Instead of talking, how about a little more doing. Come and bring a bottle of goo off to remove your stickers off everything and maybe not just change out the 1 month old air filter for $200.00. Be warned and make sure you are not just told what is wrong but actually receive some results. They seem to heavily advertise for repair service but not to sure repair is what actually takes place. The sticker on my fridge in the garage was a great touch as well!! Now for that AC you were here to fix???

Doctor Fix-It Plumbing, Heating, Cooling & Electric