Aurora Plumbing

I had previously written a bad review of this company, because we were given a second a opinion on a furnace issue that APC (specifically Kaleb) had found. After receiving a second opinion (from a friend in HVAC) we were under the impression that APC was trying to swindle us. We had been contacted on multiple occasions after my negative review by APC, and Kaleb specifically, respectfully, to make it right. He insisted on proving to us that what he had recommended was in fact true, & needed. After much reluctance on our part, and persistence on Kaleb's & the company, we finally agreed to have him come back (months later mind you - he was that insistent on proving his professionalism, knowledge, and making it right with us). Admittedly, he did prove to us that his initial recommendation was spot on. Our second opinion that we had chosen to listen to (because it was a friend), was incorrect in their assessment, and Kaleb was in fact correct. He walked us through it, very thoroughly, and i saw the problem he had detected with my own eyes.
He was so insistent on making the situation right, because it effected his work & professionalism, which is clearly something he holds in high regards. And he should.
I am impressed with Kaleb, and this company,  for wanting so badly to make things right with their customers, for us, and for themselves.
I can admit when I am wrong, and I was in this instance. Kaleb handled himself with the utmost professionalism throughout this entire process, and I certainly appreciate it and respect it. I would recommend this company, and Kaleb, hands down. Thank you.

I made an appointment for today to have plumbing work done.  I live in a senior community, so had to have the water shut off for the entire building for a 2 hour window.  My appointment was 10:00 to 12:00 noon.  When I had no plumber at 11:05 I called APC Plumbing and was told the plumber was on a job that was running late and needed another 20 minutes to finish up, so he would not make it!  I had to inconvience all residents of the building by having the water off for 2 hours AND I had to take off work.  The fact that I had to call them and was not notified by the company is quite irritating.  I would definitely NOT recommend APC Plumbing!!!

Two hose bibs (outdoor faucets) needed replacing. I provided the new ones. I was told I needed to pay $420 for replacing each one. $7 a minute (each hose bib would take an hour).
then, when I wasn't stupid enough to be taken advantage of, they wanted to charge me $39 for showing up and telling me they didn't know how to do what I asked, but a technician would come and do it.
Then... they WROTE MY CREDIT CARD INFO INCLUDING VERIFICATION NUMBER AND EXPIRATION DOWN...IN TRIPLICATE... ON A PAPER stored in a file....
at least they have a file of credit card numbers they can abuse whenever they wanthin violation of PCI compliance...
How are these people in business?

1-25-2022 **** Great Work / personality ***Malcolm Gordon ****
had my new furnace fine tuned, efficiently, malcolm educated me about how my system works, He earned my trust and respect for his care and professionalism.  Malcolm was very conversational, and laughed at my stupid jokes, Great work !! thanks again.

We hired Aurora plumbing to check for a natural gas leak. On the plus side, they had availability the next day and showed up on time. The downside is that after testing and finding that we were just missing an inexpensive cap, we were charged $500. For about 30 min of work. Can't figure out if the labor is worth $1000 an hour or if we have the world's most valuable cap....

I've been using Aurora plumbing for a number of years
for all my plumbing needs.  A great company to work with. They always do a great job. Today Carlos worked on replacing a section of old pipes.  He was very polite an answered all my questions.  He also  explained everything he was going to do and the cost before he started work.   I have also had a gentleman Steven do several jobs for me.  I highly recommend either of them if you desire a good job for a fair price.

Rudest plumber I have had. Shows up stated price was wrong that's as quoted and there is an hourly rate after the first hour. I don't recommend this group. When calling and talking to office they said/did nothing. I don't recommend places that change pricing on the spot and add fee's and hourly rates...

Steven took care of us! The service this company provides has not disappointed.  They have been to our home multiple times to check our old swamp cooler and install a new one. Pump broke on the new one and they came by bright and early the next day. Very transparent on pricing and everything they will be doing, even gives others options to think about. I would highly recommend APC plumbing to anyone.

I absolutely have to give APC Plumbing an awesome review for their professionalism, friendliness and understanding - please note I have not actually had their help with a plumbing issue. Here's what happened: more or less it was a Saturday afternoon when I had an immediate plumbing issue come up with a leaking bathtub. I called APC and immediately they answered, but unfortunately they didn't have any availability until Monday. However, the man on the phone was super friendly and helpful, so I agreed to an appointment Monday morning in case we couldn't find anyone else to come out. He even placed us on a cancellation list for the weekend in case anything opened up. Fortunately, we were able to get someone else to come get the problem solved that day. Flash forward to Monday, and I had completely forgotten to call and cancel the appointment with APC, and right on time at 820 am (estimated arrival was between 8-9am) a plumber from APC showed up. We apologized profusely and explained the situation and he was nothing but friendly, understanding and professional. He even brought in our trash can from the street side (it had been picked up that morning). He didn't make us feel bad or pressured, and handled the situation with the utmost grace. So huge shout out and again, our apologies, to APC Plumbing, who was reliable, friendly and understanding when we were frazzled and unintentionally rude. We will absolutely be calling them in the future if we are in need of plumbing help again. Thank you!

APC was both affordable and prompt at helping my solve my plumbing problem.

Steve came out to my house to fix a rather complicated issue.  He worked his butt off for 4 hours sweating and having to be in the most uncomfortable position to do it.

Steve was very courteous.   I feel that he's a very friendly and honest gentleman.  

The quote I got I felt was fair and reasonable compared to Brother's Plumbing's outrageous bid.  I won't ever be using their service.

Thank you for the good service.  I know who I'm calling in the future if/when I have a plumbing problem.

Thank you!

I received several quotes to run a gas line from an existing fireplace to our stove, and to also lower the plumbing under my kitchen sink in order to replace it with a deeper one. APC Plumbing responded to my call quickly, sent Marty out to give a quote the same day, and were the most reasonably priced. A separate company said it would cost $4000 just to run a gas line, and that it would take two days to complete. That didn't even account for moving the plumbing under the sink. Those pipes better be made of gold! Marty completed the entire job in one day and cost just under $1000 to complete. He was also extremely professional, and the quality of his work was excellent. I will definitely use APC Plumbing & Heating in the future.

We are in the process of working on a kitchen remodel, and we wanted to have a quote for moving the pipes back by a foot. We were quoted $1200 - $1700 to move pipes and vent the roof. Guess that is not in our budget! Our second request was to have three shut-off valves installed because they were very old and dripping. It was the main shut-off to our house, and the laundry room valves. Wow, $580 later, CO2 alarms going off, a drywall mess that was not cleaned up, and customer service that was so sub par. Three shut of vales in 35 minutes and the invoice did not even have line items for labor, parts, but just the total with trip charge. Ugghh...left feeling overcharged and definitely getting a second opinion on having the kitchen pipes moved. Recommendations: Look around for other another company first to compare quotes, and customer service ratings.

Highly recommend Benjamin, Carlos and Caleb - courteous, professional and did excellent work.

Benjamin and Carlos installed two new drains and sink hook-ups for our kitchen renovation.  They were both exceptionally friendly, courteous and professional.  They were sensitive to the fact that we were living out of the basement during the renovation with two toddlers and found a way to access the space they needed to with as little disruption to our living space as possible.  They also left the area cleaner than it was upon their arrival! I would welcome both of them back with no hesitation.  

Caleb installed a new vent for our range hood in record time.  He was also exceptionally friendly, courteous and professional. He took the time to explain to me what he was doing and responded to my questions with honest and knowledgeable answers. Caleb worked so efficiently and discreetly that I barely knew he was here (I work from home).   I would highly recommend Caleb and will use him for any future projects.

Very satisfied with the service we received from Steven and APC! He replaced our hot water heater on Saturday afternoon and was very quick to respond, was very professional and tidy in his work! So thankful he replaced it late on a Saturday for us! Highly recommend APC and Steven for any plumbing needs!

I called to have a dripping faucet repaired, I inquired with whoever I was on the phone with about their safety policies due to Covid-19 as there is an 86 year old living in this home, they assured me they take all precautions as safety is a priority. The plumber did show up wearing a mask and he took a look at the faucet, he was here about 15 minutes and he advised he would need to replace the faucet and recommended that I purchase it myself to save money, that was very thoughtful. I agreed as I would need to get 2 faucets at this point because there are double sinks in the bathroom. He came back to install the faucets and it didn't take too long, about an hour and I heard him getting ready to leave so I got up to pay him and found him walking through the house without a mask on (it was laying on the bathroom counter) he said he was taking out the garbage, I assumed meaning the old faucets. Later I saw only the faucets were replaced and not the stoppers that come with the purchase of the faucets so the trash he was taking was stealing the other half of my faucets and lying to me about it. Also I have done some checking on how much it costs to replace a faucet and high end is approximately $445 for a touchless faucet which these were not, these were basic Delta faucets I purchased at Lowe's. All he had to do was come over and install them, he was here about an hour and charged me more than what would be charged for a touchless faucet to be installed including materials. I would not recommend this company as they will lie and steal from you. I have called the company and the plumber directly to return the remainder of the new faucets that he took with him but he has not returned them yet.

Worked with a man named Sly and he was fast, honest and great to work with. Highly recommend this company!

I broke my thermostat at 7:30pm and called A.P.C. They answered the phone, took my information and said they would call the next morning between 7:30-8:00 am, to let me know when they would be out. At 7:32 the next morning they called and said they would be at my house at 8:45. I asked for a ball park price and was quoted a very reasonable price. They arrived when they said they would, installed the new thermostat walked me through how to program it, oh and the ball park price was within a dollar of the actual price.
We have used this company now 3 times and I can't say enough about how fast friendly and professional they are. They say and do exactly what they say they will do.
I called a competitor after I first called them, the competitor advertising on KOA constantly with on air personality plugs, and as usual when I called they wouldn't come close to giving me a dollar amount.
I love A.P.C. Plumbing and the gentleman who has been to our house twice, named Steve, is fantastic. Call A.P.C. For your plumbing or heating/air conditioning needs!

I had APC Plumbing Company come and fix a heater on November 5th 2014. The price that was quoted was outrageous and after a few weeks my heater stopped working well yet again. This isn't even the big problem.

The big problem was when I received a call on January 30th asking for payment. I asked why they were just now trying to bill me 3 months later and the reply their reply was that the end of the year is crazy for them so they were just now getting to it. I then asked for an invoice since it had been so long and they sent me an invoice that just had the total and no break down. When I then asked for a managers information, the story had changed to it being my fault due to the card not going threw. I asked for records of when they tried to charge my card and they were unable to provide this. And was given yet another excuse on why they could not show me this (they said that they had lost all records). I could not believe the customer service is this bad. If my card was declined the day of (which wouldn't be possible knowing the amount on my CC) there should not have been this problem. And if they tried to run it multiple times before this, then why would they call me 3 months later?

I have yet to hear from a manager. I will never use this company again!!! I advise you look else where unless you want the same headache...3 months later.

Fast, Efficient, Great Prices and Excellent Service!!!

Two years ago, the day before Christmas Eve, our hot water heater died:( Not knowing anything about hot water heaters, I started making some calls. A lot of companies I talked to did recommended the same brand, but their installation prices...oh my gosh; some were outrageous (over twice what we ended up paying)!

One company I called was APC, a family owned business; when I started talking to the receptionist and asking questions, she said just a minute and put the owner on the phone. He was very professional, he answered all my questions, he said they could come out the next day, and that there would be no extra holiday charge. And get this...they quoted me a flat fee that was totally reasonable!!! Woohoo, I said, come on out!

Sure thing, the next day out they came, and right on time too! They replaced the water heater in a few hours (we were showering before lunch), made sure it was working properly, were even nice to my kids, and the bill was exactly what the owner had quoted! Hallelujah, how awesome was that!

It's been over 2 years and our new water heater is still working like a champ with no problems whatsoever!!! I highly recommend this company for hot water heater replacement!

The good:
The work was professional and solid.
The guy was absolutely on-time.  I think the window was from 8-8:30, and he was here at 8:01.  Basically a minute after 'early' which is amazing.
The work was done in a little over an hour.
The short notice still had someone there the next day.

The bad:
The price quoted to move a gas line a foot was about 75% higher than most of the other reputable people I've since talked to about it.  This prompted the question of, do we pay the trip charge and get nothing done, or do we eat the frog and get this over with.   We just got the work done and there's a tinge of regret.

Poorly run company! No friendy owners... The work was completed and the system works, I guess.... At least we haven't had any leaks on a zone valve installation, however one valve is broken and just clicked all night long. The plumber gauged my wife and up charged $400 for a  $75valve. We wanted the valves installed ASAP because the weather was changing and we have a 2 week old and 2 year old. The owner of the company cannot be reached and the receptionist in not helpful.

APC is the best in the city! How do we know this? Because we've done business with other plumbing companies for decades -- many of whom let us down due to odd business practices or ethical issues. Having found APC has been a breath of fresh air! They handled everything -- a MASSIVE job we had -- and they were the most professional, knowledgable, on-time, experts. Very conscientious about cleanliness in the aftermath of their work. Their attention to detail was outstanding. In sum, we have found a plumbing business whom we can TRUST implicitly: A to Z.