Jennifer J.

2/14/2023

2023 started with a bang, well, in my case--a BUST. Unfortunately, like many other Colorado residents, the inclement weather in December of 2022 caused the copper pipes in my family home to freeze. Frantically searching for a plumber on New Year's Day, A Better Plumber was the only company with next-day availability.
William A. was my technician on 1/2/2023 and went above and beyond to resolve the issue. At first, we thought a faulty valve was the root of the problem; however, after William checked around the house and searched for leaks, we realized the problem was more extensive than we could imagine. He found and repaired over a dozen busted copper pipes over nine hours. He did this job on his own, without hesitation or complaining. If it wasn't for William, I don't know what we would have done; thank you so much for acting swiftly and being so knowledgeable in your field.
Finally, we had additional issues that needed to be resolved the next day: minor and Rick S. save the day. He was always very knowledgeable and friendly. Overall the experience at A Better Plumber exceeded my expectations. Definitely go with them for all of your plumbing needs!

Keith R.

11/19/2022

I really wanted to give this company a 5 star. Their customer service was solid. The work was completed next day as promised. My main beef is the price for a pipe repair. I don't have the skill and the no how, but I'm considering doing after a $500 price tag. I really just wish I could have gotten this service for 100-200 dollars cheaper.
I can't complain, the work was an absolute need as I have no plumbing experience. But wow!

Adrienne R.

2/23/2023

This is the second time I've used this company and I was lucky enough to get DeShawn A. both times. This company is OUTSTANDING!! Very responsive, knowledgeable, professional and well priced! I had a water valve and cartridge issue which caused my shower to drip/leak. Both times, DeShawn was prompt, very polite and professional, and fixed the issues in about an hour.
I HIGHLY recommend this company!!

Monique M.

3/29/2022

Beau came and fixed two toilet value systems, and made a courtesy adjustment to my bathroom valve. Just under $500. I'm completely satisfied with my interactions with the call center receptionists as well. They were quick to return my inquiry call and use a two way text notification system which is very convenient. They also provide a photo of my technician so I am aware of who to expect in my home. I am so glad to have found this service provider. I highly recommend their service for your plumbing needs. I even felt better after I vented about my previous experiences with other companies. No judgment, just good listening skills and professionalism. Looking forward to having all my plumbing issues handled with A Better Plumber company.

Liz R.

6/20/2023

Our Tech was Landon, he was Very Caring, Kind, Knowledgeable and did an excellent job. He explained everything to us, we were not pressured at all, I felt the cost was reasonable and would use A Better Plumber again. Thank you Landon!

Emu U.

6/13/2023

We called A Better Plumber because they came up as a Rinnai water heater specialist. THEY DID NOTHING!! They looked at the error codes and reported the only thing they could do was to replace our current water heater with a new one to the time of $10,000!!! The problem we had was due to Miller moths, it happens every year at this time. We had a actual CERTIFIED Rinnai specialist come and clean them out to the tune of $250. I am so sick of these damned upselling big box plumbing companies!

Mike S.

10/20/2022

We had a pipe break inside one of our walls late one night, so we called A Better Plumber first thing in the morning. Avery Babeon arrived at 11am and he was amazing. He quickly assessed the issue and completed the repairs without any mess or hassles. He is professional, courteous and an asset to your company. This is the only plumbing service anyone needs to call.
A Better Plumbing is the BEST!

Suzy B.

12/20/2022

They installed a hot water heater 1.5 years ago. It stopped working. It ended up needing to be replaced due to a manufacturing defect.They were fast, responsive and overall seemed to do a great job. It was still under warranty too and they charged us nothing. The trouble began after the install was done when the tech claimed he tested our water pressure and told us it was way too high and could cause problems. He quoted us $1100 to fix it. We got a second opinion. We also measured the pressure ourselves. It was not out of normal range and even if was too high, it does not cost $1100 to repair. I'll leave it to you to decide their motivation behind this.

Mychael S.

2/23/2023

If you want to get price gouged, this is the place to go. I had to pay a service call fee to have a technician come to our house and quote us for installing a reverse osmosis system we had amnd to fix a leaky toilet. After paying the fee, the technician came to our house was not interested in helping us with the issues we had paid the fee for.

He quoted us an astronomical price for the RO system ($2000 for the install) and $400 to replace the ball in the toilet tank.

HOWEVER...if we wanted to buy one of his whole house RO systems, he would replace the ball in the toilet, and three stop valves under our sink for free.

The whole service call was not about service. His goal was to upsell us on their RO system!

After he left, I replaced the valves (which he wanted to charge $750 for), for $30 in parts and 45 min of my time. I also was able to install the RO system in about 2 hrs.

The price they wanted to charge for the amount of work was ludicrous. If the technicians sole focus was on upselling us to one of their systems, I don't want to be paying a $49 service fee for them to try and sell me.

Very disappointed, and certainly won't be recommending them to anyone!

Jorie C.

4/19/2023

We are 6 days short of an entire month since the manager himself said they processed a refund. I finally had to dispute the charge. Thank god I used my credit card.

Neza B.

12/29/2022

I cannot say enough positive things about A Better Plumber. They were amazing! We built a new bathroom in our basement. Everyone was so professional. They came when they said they would, their work was flawless, and they left the place cleaner than it had been when they came in. They were outstanding! Everyone was so friendly and helpful. They did all the permitting and did everything they said they would without changing the price, which is rare to find. I personally worked with Chuck, JM, Gabriel, and Naylen. All of them were fantastic!! I would highly recommend this company. They will be my to go to for all plumbing needs.

Candyce R.

12/12/2022 12:00:00 SA

I had a squealing toilet and Dillon was out as scheduled Appointment time he checked it out and gave me options for repairs or replace ( it was an old toilet) I chose the new option he went and got the toilet and had it replaced within an hour he left my bathroom cleaner than it was, he was friendly, meticulous and professional! Thank you

Erika B.

01/03/2023 12:00:00 SA

Really good service with sense of urgency .
Daniel came to my house and quickly resolved the problem , and taught me a little something about my water heater ! Great business

Darlene M.

3/22/2023

We have used this company on more than one occasion and I would recommend them to anyone looking for the services they offer. We had an emergency with water coming up from the shut off valve outside. They were able to put is on the urgent list today and our time was moved from 1 to 3 to them showing up at 10:30. Extremely reliable, affordable and professional. Beau was eteremely helpful and explained everything that was happening and needed to be done. Our go to company

Diane G.

11/03/2022 12:00:00 SA

Beau and Will were great
5 stars
Solved gas and plumbing issues and increased water pressure from 40-80. Wow what a difference

C R.

4/28/2022

We mistakenly left our hose attached over the winter and learned an expensive lesson, our lawn faucet cracked and of course, left a mess in the basement. We called A Better plumber on a Saturday evening and Kyle was able to come out that night, assessed everything and even told us our sump pump was installed incorrectly. He explained everything thoroughly and gave us a few options in terms of getting things fixed/replaced, and was able to get everything replaced within a couple of days. We'd highly recommend A Better plumber a million times!

Kyle, thank you for taking care of our home! Water issues are always a nightmare and something no homeowner wants to deal with, but you took care of us.

Carri G.

9/21/2022

We had a garbage disposal that needing replacing and I called A Better Plumber and they were very prompt in taking care of this. I wish I could remember our Techs name because he went above and beyond what was expected. He also cleaned up every bit of the area that he worked in. Great Service. Thank you!

D A.

6/20/2022

I had a simple bathroom repair the very friendly and helpful Dakota booked the job and then Justin F showed up on time and quickly performed the task. He was also friendly and helpful. Most importantly the job was quickly resolved and I will definitely use this business again. I really appreciate the quality of work both in their office and on the job site at my condo. A+++!

Mitzi S.

8/19/2022

Rick Smith with A Better Plumber fixed the toilet that had been improperly installed and was leaking. So appreciate his professionalism, and that the company took responsibility for the error. He gets 5 stars from me!

Daniel A.

1/19/2023

Dylan was very helpful, and they got to us with the parts as promised. We are back up and running with hot water.

Kyle L.

3/29/2022

The company is Amazing! If you want personable, professional and fast quality work call them. They have come out and finished pretty big jobs at our place on the same day. Deshaun and Peter were awesome and gave top notch service! Give the company a shot and you won't regret it!

Nick G.

7/15/2022

I needed quick assistance with a toilet leak. Beau was able to assist the same day. He was professional, personable and got the job done right. I will certainly use their services again.

Nathan S.

01/12/2023 12:00:00 SA

I had 3 issues with plumbing, Beau was able to fix everything quickly and for a very reasonable price

Casey C.

01/01/2023 12:00:00 SA

Update, the plumber almost scared me into not writing bad reviews by threatening that his lawyer would take everything I own, including my condo and rape me, and that he would be calling the police to create warrants for me because I wrote bad reviews, or that my family wrote bad reviews. That's not how the police work anyway. This plumber tried to steal $2500 from my family plus whatever his second quote would've been. We have the right to warn others that there is a thief out there trying to steal your money and trick unsuspecting homeowners. So if anybody was wondering, it is not against the law to warn the public about a wolf on the hunt by writing bad reviews. And if you feel threatened, it is not against the law to reassure a stranger that if he comes near you with violent intent, that you will physically protect yourself with self-defense after calling 911.

Karen R.

6/16/2021

I needed a licensed plumber for a bathroom remodel per the permitting process in Douglas County. My contractors, Cabin Creek Custom Remodeling, LLC, engaged with A Better Plumber to bid and subcontract the work, since they had worked with them on a bathtub install last year. Our scope of work entailed installing a new bathtub, slightly relocating the drain to line up with the new tub (this was the scope of work done with them last year for $400), and installing a valve for the shower head, handheld sprayer and tub spout. aid this could all be done in one day - which is what we expected. However, the quote was over $6000!

The valve installation alone was over $1200, and the balance of the work was over $4000. No parts required, just labor - so nearly $1000 an hour. They also told us that they would have to pull their own permit, which is absolutely not true. We are already permitted for the plumbing changes and would have just had to put their name on the existing permit.

Tom from Cabin Creek called and spoke with Mike later that day at A Better Plumber to ask about the huge price difference and ended up being hung up on. Not very professional.

Steer clear - they may be ok for minor repair work which many reviews are for, but personally I feel that $1000/hour is criminal.

Phyllis W.

4/16/2022

I was spending the weekend at my daughters home in Boulder CO, and sitting for my granddogs. The sink in my room had always been slow to drain. I tried baking soda and vinegar, albeit 3 times, it only got worse, even the overflow drain did not work. I called your business and and got a very prompt response. Antonio came and pulled out a hair plug about 8 inches long from the drain. My daughter and her husband have only been in the house 9 month's so this was an accumulation of a few years. He was very professional and fixed the problem, and the price was very reasonable.

Andrew S.

03/10/2022 12:00:00 SA

Where do I start?? Best plumbing business in town! Managers are easy to speak with and explain pricing fairly, and the technician Deshaun that did the work at my place was a rockstar. Communicated clearly before during and after service, took pictures of every step, and helped explain some of the work / problems along the way in terms I could understand. Highly recommend!!

Mike D.

9/18/2021

Needed a garbage disposal replaced. Usually do these minor jobs myself but due to surgery only have one good hand. Tech came out and quoted me more than $800 to replace. I ended up doing it myself. Spent $110 on a 1/2 horsepower unit and a couple of hours.
woulda had it done it 30 minutes but I have 1 hand tied behind my back. $800??!!! Come on guys....

Lisa B.

1/25/2022

Great company. Would highly recommend. Came a day later and fixed our outside faucets from leaks and got frost proof lines welded in. Also fixed our shut off valve and brought it up to code.

We also called them back to clean our sink lines in the bathrooms. Don't think they have ever been cleaned and now they drain promptly.

Very professional, they cleaned up and very nice

Judith M.

09/08/2021 12:00:00 SA

Had hired A Better Plumber a few times for various odds & ends, found them to be a bit pricy but the work was fine and the plumbers always nice and professional. This last visit, the resource wanted to check the water pressure value otherwise he wouldn't be able to guarantee ANY of their work. Note: at the time there were no symptoms, nothing to make him think there was an issue. It was just a preventative check since he was on site. While I appreciated the pressure being tested, what I didn't appreciate was the most inflated quote ever: $1500.00 to replace the water pressure valve. After posting on Nextdoor, speaking to my neighbors, having multiple other (well known) plumbers stop by to do the exact same test and provide a quote they were 3x higher than the highest quote received.
This entire process left me annoyed and feeling like they were unethical and clearly willing to take advantage of their customer base. I also shared with the other plumbers some of the other work they did and how much they charged and what A Better Plumber charged 350.00 for would have been about a 75.00 job with the other REPUTABLE plumbers. All highly rated, all highly recommended, all well known names. Stay Away unless you like being completely swindled and taken advantage of. Very disappointed from an unfortunate repeat customer. Get additional quotes - speak to members of your community on nextdoor, etc. to see what other people pay and who other people used, etc.

Nathan T.

03/09/2022 12:00:00 SA

Quoted $444 to replace a leaking drain valve. Watched a YouTube video and replaced in 30 minutes.

D T.

7/26/2021

Homeowners, here is a business you can rely on to get the job done.

Muris and Connor spot repaired the kitchen drainline in basement, removed the old cast iron pipe and replace it with abs/ plastic pipe. They replaced the floor drain and lavatory drain line as well. They kept us informed before they made any moves that we were not aware of. They finished the work quickly, thoughtfully and were 100% professional.

I was quoted over $1000 more for this service when I had Plumbline Services come out. Thank goodness I trusted my gut and waited for A Better Plumber to repair the issue.

Steve C.

03/12/2022 12:00:00 SA

In response to my negative review about him threatening to sue me, Jeff has messaged me directly and threatened to sue me for 'slander'. You can't make this stuff up. Everything I've said is true and documented. I sincerely regret not reading up on this company before signing on the dotted line. AVOID!

Brendon T.

09/02/2021 12:00:00 SA

Requested an estimate he asked for my availability which I gave and never got a response.

Susan T.

11/23/2021

Very professional and affordable. Great service and communication.
Determined the problem and fixed the issue. I would highly recommend.

Beth B.

08/02/2021 12:00:00 SA

$22,000 later! I called the sewer guy for the city and he was appalled after I explained what was repaired. BBB? I think so.

Steve F.

4/23/2021

Outstanding Service. The office person - Travis kept me updated as to the status of the tech.
The tech did an outstanding job and knew his job.
I would highly recommend this plumber for any job.
Only negative point - the tech smell very heavy of smoke which I didn't appreciate.

Kristie B.

08/08/2021 12:00:00 SA

Marcus came out to check on a few issues we have with plumbing. He was knowledgeable, honest, and provided excellent customer service. Will call him back out in the future!

Trina F.

9/26/2020

Russell was amazing, his persistence to unclog my toilet was amazing, he worked on it for 2 hours! What a nice guy he is! I will use this company again!

Tess C.

4/27/2021

LIFE SAVERS. I called at 10PM last night and Israel came to the rescue at 8AM today. He was in and out in less than an hour. Probably less than a half hour and he fixed my clogged garbage disposal. Can't say enough great things. If you need a plumber ASAP, A Better Plumber is who you should choose!

Jimmy R.

03/04/2021 12:00:00 SA

I provided Jeff with the service address and my wife's name as she scheduled the service. I also provided the service date and confirmed that my credit card was charged for the service call. Not sure why he is still disputing? I was quoted $1,100 and $2,300 by his technician.

Gnarly C.

3/26/2021

They were great! Very professional and willing to educate us about what needed to be done for our job and our options.

Suzanne O.

01/08/2021 12:00:00 SA

It is my pleasure to give a glowing review for the service I received from Israel. Our garbage disposal was backing up and needed to be unclogged. He was able to come the day I called in and boy was I thankful! Although I was the last job for the day he stayed and spent time explaining the process and showing us video of the problem and the after results. I was expecting the usual Mam you got a big problem and this will cost a lot more. The surprise was no surprise! Imagine that! I really appreciate the service I received and will use them again if need be. Thanks Israel!!

Judy B.

03/11/2021 12:00:00 SA

Excellent service and they helped us twice. We just purchased a home and the inspector missed so much. When we found the issues, they were so prompt and helpful. Super professional and great prices. They were also so pleasant and kind.

Jack M.

7/26/2020

Very bad service experience with these so called plumbers, frist Chris showed up late with no call letting me know his timeline. Didn't even know anything about the plumbing issue I had which was a tankless water heater. After talking with his manager Jeff they wanted to sub out the work to another plumbing company this is what Chris said, crazy for him to be so open about this. After there Price quote of 18,750,00 I politely asked him to leave he got a little mouthy with me. So I highly advise you to stay away from the snakes, this is a bad company STAY AWAY!!!!!!!

Howard M.

04/03/2021 12:00:00 SA

Called them on a Saturday with stopped up toilet, sink and running toilet. They were here within an hour, did the necessary work to solve our problems, were professional & friendly. During the previous four days we had called seven other plumbers. Two called back to say they didn't serve this area. One wanted $75 to chain up in addition to $119 dispatch fee before even quoting for the work which they would not do over the phone; we left messages at the others but they never returned our calls. A Better Plumber charges a fair price in my book and they are more than worth it.

Ray C.

7/20/2020

$340.00 to tighten a new kitchen faucet that was loose.
Sent two guys, for a one man 15 minute job.
Avoid Avoid Avoid

++++ spoke with Jeff one of the owners who agreed I was overcharged and he adjusted the invoice to reflect proper charge.
Can't ask for more then that.

Jd W.

7/21/2021

Be careful of these guys. My 84 year old brother in law asked them to look at replacing the spout on the bathtub. Should be a $150 repair, max. Instead they convinced him that he needed $2400 worth of work virtually all of which was unnecessary. Not being knowledgeable about this kind of repair, he agreed and gave them $1200 down. Fortunately, I was able to intervene and cancel the work order, but not until I got an earful of attitude from Jeff in management, who clearly flunked the Customer Relations 101 class. Lots of other details that make this look sketchy, but in my opinion this bordered on elder abuse - selling an elderly man a boatload of work that was not necessary.

John-Michael T.

12/04/2020 12:00:00 SA

I reached out the day before A Better Plumber Co showed up to provide a bid for a couple services. Daniel and Israel were incredibly professional and on-time. Daniel is incredibly detail oriented, a hard worker, and people oriented. Israel was the Master Plumber and completed all the work, as requested. Israel was eloquent with his presentation, communication, and customer service provided, which is rare. If A Better Plumber doesn't continue investing resources in Daniel and Israel, they are completing missing the boat on how to build a successful business. With that being said, I think it's appropriate to say that A Better Plumber has done a fantastic job with both of their growth to-date. I will make the observation that plumbing service costs have NOT gone down in price but the service provided was exceptional, which I feel is a reasonable basis to assign a five of five star review.

J P.

06/02/2020 12:00:00 SA

Delta shower faucet cartridge replacement to stop a drip. 10 minute job - $599. That's $3600/hour! Website boasts up front pricing but when I asked what this might cost, I was told we never know until we get to the job. But you can see by our reviews, we are very reasonable Had Travis simply said, well, it starts at $599 and depending on what else we find, it may increase from there I would have at least known and been able to make an informed decision. Funny thing is, I was going to have them replace a sink faucet too, but when the tech told me this would be another $700, I told him never mind. This is seriously THE MOST ripped off I have ever felt. Maybe this is the new normal for the trades.

Jenny T.

7/23/2021

I exchanged a couple of emails with the operations manager and then he just quit responding. Not the best business model but who am I to judge.

Alex D.

8/19/2019

Tried contacting them many times and when they would respond, it was too try to get things scheduled soon (so they said) but when I'd provide available dates and times, I'd never hear back.

The technician who did come out often seemed uncertain as to how to proceed with the simple projects (like replacing a faucet).

Liz M.

12/28/2020

It was Christmas Eve at 4pm, and I was five days past my due date, waddling my pregnant belly past the laundry room, when I notice that the carpet is soaked. Turned out the water heater was leaking. My husband was able to stop the leak, but until we got a plumber out, we wouldn't be able to use the hot water... And since we were planning a home birth and I could go into labor at any moment, this felt like a pretty urgent situation! Chris showed up shortly after we called, fixed the problem within minutes, and was super friendly. I was prepared to be gauged with a Christmas emergency surcharge, but he said something along the lines of please, I have to be able to sleep at night! Great service, and it felt like a Christmas miracle.

Alison R.

7/26/2019

I could not be more pleased!!!!! These guys are absolute delight.

After requesting a quote on Yelp, Jeff called me right away to talk through what kind of company they are, the work they do and it all sounded great. AND IT WAS.

They were able to schedule me just a few days after our first chat. I got a new water heater installed and had roots cleaned from my sewer line. Shawn was the plumber who came out. He was so nice and knowledgable and a complete delight to talk to. He got the work all done in just a couple hours with complete professionalism.

The pricing was the best I found in the Denver area to get both jobs done and the water heater they installed is top of the line.

So happy I went with these guys!

William H.

06/06/2021 12:00:00 SA

After reading a lot of positive reviews we decided to reach out to A Better Plumber. After coming out they stated the issue of our leak was due too high pressure in our plumbing and to fix it we need a pressure release valve. Even though the fix was a higher price than other companies we decided to go ahead with the company because of their reputation. They installed the ball valve & PRV. After this was installed the worker suggested someone come out and find the leak and was a little confused because that's why I reached out to them. That person came out and didn't find anything. Wish it stopped here but then because of the work they did now our water heater (which is 5 years old) seemingly needs to be replaced (two of three follow up employees who came out told us this). Now we still have the leak issue, a new issue due to their fix and now additional items that need to be done as a result of all this.

Shana F.

6/13/2019

Have to write a review after my experience today. I requested a quote for a toilet repair project earlier in the week. They came in reasonably priced and the communication with Jeff, the owner, was great. We were able to fix the original issue on our own but ran into a problem when installing our new sink. I contacted Jeff again to see if they had anyone available and o come out the next day. They had appointments available and again the communication with his was great. I even got text messages to confirm my appointment time, who my technician would be and when he was on his way to the house!

Shawn came out to complete the repairs today and he was awesome! Incredibly kind and friendly. He called an hour before my scheduled time because he was able to complete his previous job early. He told me he could come by early or stick with our scheduled time, depending on what worked for me.

The work was completed in a quick manner and done thoroughly. We are very pleased with the company, communication, and the work Shawn has done! Thank you!

Becky W.

07/08/2020 12:00:00 SA

KayGee arrived promptly, was friendly, and got down to business. He was in and out (of a very tight space) in short order and for a reasonable fee. Now we're back in action like nothing happened. KayGee is a machine! Thanks so much!

Ryan M.

5/15/2020

Overall, happy with the services. They fixed the issue they came to fix in a timely fashion for a reasonable price.

I would give 5 stars, but they did ding me for a few extras including $40 for drain cap that they broke, and tried to ding me an extra $60 or so for a crawl space fee which I told him I didn't agree with and he didn't end up charging me for.

I would use them again, but would ask more questions about the pricing ahead of time.

Connor J.

08/01/2020 12:00:00 SA

We had a leak somewhere in our wall that leaked into our basement and caused a mold problem. Insurance was no help. Chris came out, tracked down the problem, cut open a wall, replaced a section of pipe, and got us back in business that day. We were very happy with his thoroughness and expertise.

Krista L.

09/10/2021 12:00:00 SA

I recently had a clogged sewer line on a Sunday and had Rooter town come to snake it. Jeff from A Better Plumber was going to come a little later so I called him back to cancel. Rooter town told me that I needed a scope put down (an extra $300) and after that told me I needed a new sewer line put in because mine was rusty (as I saw in the video). It was going to be $5000+. I had a good repore with Jeff from A Better Plumber so before I spent that much money, called him. He looked at the video free of charge and explained that my sewer line was fine. He saved me $5000+!!!!! I will use A Better Plumber from now on. So sorry I didn't use him in the first place and save me the extra cost for scoping and the aggravation.

Sandra W.

09/04/2021 12:00:00 SA

Good response time and professional. Representative came out and quickly fixed the problem. Would definitely recommend.

Jamison D.

9/21/2020

Could not have been more pleased with the speed and service I received for an unexpected water heater spewing water all over my basement on a Sunday. Janson arrived within an hour of my call, was super nice and helpful especially in finding the right replacement to fit my budget, was fully up-front and accurate with the estimate, all before finishing quickly, fully cleaning up, and leaving my family with hot water again. Fantastic service and reasonable cost for an emergency weekend replacement.

Joe C.

1/26/2021

DO NOT WASTE YOUR TIME!!! WORST customer service ever!!! I initially called A Better Plumbing Co due to reviews on google and I WAS WRONG! I knew exactly what the problem was since we had the same issue in the past. So, I even gave the representative a detailed explanation on the problem (CLOG in our pipes). The rep over the phone would not give me any estimate but a simple $39.99 diagnostic fee to check the problem (although I told them this was due to a clog and the same problem we had in the past). The rep still would not give an estimate over the phone but kept reiterating the $39.99 diagnostic fee and would take care of us. So, I gave them a green light. On 1/26/2021 at 215pm, the technician arrives, I show the tech where the problem is...he says it is a clog (this is their $39.99 fee) which I already explained to the rep over the phone. He immediately quotes me at $225 to clear the 2nd line and he did not have the proper equipment currently (this tech was not prepared) to clear the pipes...He pulls an excuse saying the rep that took my call only put basic note with none of my detailed explanation about the problem. I was shocked on the pricing he gave as other competitors out there quotes were $150-$190. So, I asked him why so much? He COPS an ATTITUDE with me saying it is what it is and if you do not like you can find someone else and the $39.99 diagnostic fee was waived (Which I truly believe is false). Even though the quote was steep, I said ok lets do this if you can guarantee to clear up the line for the price of $225. He then COPS another ATTITUDE with me saying this is normal procedure and does not know if there is any other damage etc etc (NOTE: I told them exactly what was wrong but looks like the rep did not listen at all).... He kept asking for the $39.99 diagnostic fee and got so frustrated with me because of the questions I asked. I can tell he did not want to be at the office dealing with my questions. I have ZERO tolerance for companies that have representatives that have HORRIBLE CUSTOMER SERVICE!!! With that kind of attitude, I told him to leave IMMEDIATELY!!!

YOU GUYS ADVERTISE THIS SPECIAL: Mainline special $89.00
full mainline cleaning from cleanout to city main, ask for restrictions. $ 89.00 or you don't pay a dime.

TRYING TO CHARGE US $225.00 to clean out a 2nd line!!!! SHADY BUSINESS HERE.

Lely D.

07/06/2018 12:00:00 SA

It was easy to schedule an appointment, techs we're on time, the job was done right and the price was fair. We had previously had some work done by bell home solutions but they were twice as expensive and they charged just to come out, and the job wasn't done right. I recommend you call A Better Sewer Inspection.
Thank you.

Jessica C.

5/16/2021

Elijah was ahead of schedule, very prompt and helpful with our current and future plumbing needs. The price was fair and reasonable. Will definitely be using him again! Thank you, Elijah!

Tom P.

09/07/2021 12:00:00 SA

After posting a recent negative review about a poor experience with one of their service people the owner called to apologize that the experience was very much regretted. Quote given was not accurate. Did not attempt to shirk responsibility.

John B.

04/03/2020 12:00:00 SA

Ill be the 1st to admit when i saw all the positive reviews i was a little skeptical. After using them if i could give this place a 10 star review out of 5 I would. Chris Pierce was my tech / plumber / new friend that did the work on one of my rentals. I watched him go ABOVE and BEYOND one at least a dozen times. He quoted me a price and it didn't change even after the job got more complicated. I was on a tight time line and he EVEN completed the job in the tight time line. I had been dealing with this leaky shower for what seemed like forever. The better plumber guys took care of it and solve problems i didn't even know I had. I can't say enough good things about them. Not only will I be calling on them again but they now have stepped up to the #1 spot for me for my recommendations for plumbers in Denver. Keep up the good work guys.

Eric K.

2/24/2020

I've used Travis for all of my scope/cleaning needs for nearly 10 years - I would personally request that Travis do all my jobs when he was working for another company.. and when he finally started his own company a few years back, I couldn't be more happy. Not only is he a great technician and extremely knowledgeable, he's one heck of a guy... a rare combo in our industry. If honesty, timeliness and quality are what you're looking for - give A Better Plumber a call.

Hans B.

10/14/2020

Shower: if you want to pay 2 times as much for the same job another plumber can do then get theses guys! It will cost you that for there extra services, like text and insurance from what I was told. Thought I would try another company since I own property and need several on hand incase somethings come up. so there cost to replace a double hot and cold water knob to a single was 900.00 + I would need a tile guy out to fix the hole ~300.00 total =1200.00 I called a plumber I normally use $600.00 total no new tile needed!!

Debbie V.

10/02/2020 12:00:00 SA

These people are a rip off they want to charge $400 to install a toilet that takes 10 minutes and my jetted tub was clogged and he said the motor is out RIP Off

Mark S.

4/27/2021

Avery helped us fix a broken pipe in our house. We were so grateful, so respectful, always wore his mask and boot covers. He even put up with our dog barking at him and was excellent.

Alex K.

04/03/2021 12:00:00 SA

Danny S came over today and fixed a clogged drain for us. He is a really cool dude and I appreciated his efforts enough to leave a review on google and on Yelp. I was the typical annoying home owner peering over his shoulder and asking questions the whole time and he explained everything he was doing to me. He also did a great job cleaning up. I would for sure recommend this company to friends and family and will keep their card for the future.

Erin E.

03/08/2021 12:00:00 SA

A Better plumber, saved the day out sump pump was leaking and they were able to send out a technician the same day at a time that was convenient for us. The technician, Brian texted and called when he was on his way to give an ETA. He arrived on time, quickly diagnosed the problem and made the repair. A Better Plumber is reasonably priced and very professional! We will be using them for all of our future plumbing needs.

JustsomeGuy 0.

03/05/2021 12:00:00 SA

At the time I was concerned, and mentioned to Alex, that he seemed to be just poking a hole in a larger clog. I also suggested that he maybe attack it from the basement because the dishwasher drain pipe was also affected (sink & dishwasher drain pipes come together, easily accessible in basement, just below kitchen subfloor) rather than just snaking from above. Guess I was right, since it has again become a problem. Maybe I needed someone with more plumbing experience. Next plumber I hire, I will send a photo of the pipes in the basement, and clarify the scope, before hiring.

Pm G.

06/06/2019 12:00:00 SA

So disappointing. I had an appointment at 4:00 and they showed up at 4:55. Apparently they have an hour window which I was not told. If I had known that I would not have scheduled it at 4pm. Onto the next company

Rachael W.

07/03/2020 12:00:00 SA

DO NOT contact them.

Let me first say I would give Seth 5 stars and Beau zero. The moment Beau arrived he opened up my closet and couldn't figure out why my hot water heater was on the second level...I live on the second floor. He seemed puzzled by it's installation and kept repeating he had never seen anything like this. It's not uncommon, there are several apts on second floors throughout the state. He took photos and sent them to his supervisor for advice. On speaker phone, he had a discussion with his supervisor about my water heater, how expensive it would be to replace, how they would have to drill holes in my outdoor closet because it's not installed correctly yaddah, yaddah. They both then divided stores up to call to see if they had parts for this unit. I could hear everything. Super unprofessional because at this point he hasn't spoken to me nor had he actually TAKEN A LOOK AT MY UNIT. I spoke with Seth and showed him there's already outside exit point, what is Beau even talking about? Beau gets off the phone and dramatically asks me to take a seat, because it isn't good news. Then tells me I need to replace the entire unit, for $4400 and they're giving me a reduced rate cause they're nice like that. He tried to pressure me into scheduling a replacement appt immediately. I ask:why? What is broken? Beau responded well we have no idea of knowing, so we have to replace everything. I asked if he hadshad to check if the issue is electrical....He didn't. I asked if he had something to test gas output....He didn't. I asked if he could run a diagnostics on it...He couldn't. Seth and I had built some rapport by then so I asked if he would be willing to check the pilot light. I asked why Beau thought the entire unit needed replacing. We had a conversation about water heaters leaking when they were broken...mine hadn't. So Seth is down on the ground and opens up my unit and lo and behold--it was the pilot light. And then we turned it on. Problem solved, spare the drama. Beau wrote up a receipt that stated need new water heater- $4400. That's not even remotely close to what happened. I told him I wouldn't sign unless he altered that to show the truth- that the pilot light was out, and it was reignited. So unprofessional and full of bullshit. If I could give negative ten stars to this company I would. I can see how many people could and are probably taken advantage of by this company.

Nick M.

5/16/2020

Had them come out to check a leaky kitchen faucet. Repair man said it was the cartridge and for them to replace it would be $800 for a brand new faucet. Faucets are about $200 and take up to 2 hours to install. $300/hr for labor?! Get out of here. I ended up going to Lowe's, buying the cartridge and putting it in myself for $50 ($30 was their trip fee so I included it). Save yourself some money and time and steer clear of these thieves!

Tracy W.

9/15/2019

Quick service and friendly! I have used them twice and very pleased with my service! They always respond to my call quickly when other companies wanted me to wait a week.

Peter R.

08/12/2019 12:00:00 SA

Contacted them through Yelp and were responsive and had good availability. Gave me a window of time and technician showed up during the window. Fixed the clogged drain and has worked fine since.

Steven Z.

5/14/2019

There was a little hiccup but overall the service was great. Alex was extremely friendly and showed up on time. Company keeps you updated throughout the process and make it easy to track their employees status and estimated arrival. I also like the fix price that was provide vs. other employees who offered a quote which appeared to be for one or two hours and may increase depending on job, location (crawl space/outside, etc). I don't want to assume or think of other things that may increase your cost when you show up so fix price was great.

Josh G.

4/17/2019

Had a rough start on the first visit but ultimately they got us taken care of when they came back a few days later.

Frank C.

02/05/2019 12:00:00 SA

Just average service. Still dealt with having to listen to the service tech do his up-sell sales pitch. I knew what the issue was and just wanted my main line cleared. Didn't need or want the camera scope up-sell for the additional $150 although I bout it anyway. Never did get a copy of the video for some reason?
Tech was on time very courteous, could have been a little more tidy and protect the work area better. Had to clean up a little after he left.

Brian T.

05/06/2019 12:00:00 SA

Jeff runs a great company, easy to work with even remotely (for rental situations) very fast responses and they were able to address my problems within a couple days of first contact. I will be keeping them in the Rolodex for any future needs.

Monica D.

5/31/2019

A leak in my crawl space was discovered during an inspection. I went through the quote process via yelp and ultimately chose this company based off of reviews. I went ahead and scheduled my appointment and Shawn came out and fixed the leak. He was super nice and informed me about the problem, solution, and pricing prior to making any repairs. Super professional, friendly, and great work! I highly recommended this company.

Lin S.

08/09/2021 12:00:00 SA

timely. professional. reasonable. and everything works great now! of course i recommend!

Drew W.

07/09/2019 12:00:00 SA

We had a great experience, called them to fix a break in the waterline to our evaporative cooler. Beau Crawled around in our attic on a 90° day and even went up on our roof to make sure everything is functioning perfectly before he left. We are tight on time and our budget with the new baby in the house. Jeff the owner worked over messages on Yelp to get us scheduled, it was so easy and painless. We would definitely call them again for future maintenance. Great service.

Myra K.

6/13/2019

I asked for bids online for a garbage disposal replacement, they responded almost immediately. Reviews looked good so I choose them.
Technician was knowledgeable and did a good job and left a clean space. My complaint is the communication and price. This is what I received:
Sorry to hear you have plumbing issues, but we can help! It's $49.95 for a technician to come out and we will waive the $49.95 with any repair. We have 570 online 5 star reviews, and we are about half the price of the corporate big boys. Can we call to discuss

Buyer beware, the cost was $300+ an hour (not half of the big boys) with a standard replacement cost of $525.99. I did get a $50 discount, but in the end paid $475.99. If they had been honest and told me their standard replacement cost was $525 I would have shopped around. They sent a technician but charged me for a journeyman plumber, I did accept the fees because I'm tired of repairing items and just wanted it done. If you use this company get a cost estimate before they come out and beware they charge over $300/hour regardless if it is a journeyman or a technician.

Emmie M.

06/03/2019 12:00:00 SA

Amazing, professional service!

I hadn't needed plumbing service since living in Denver so I wasn't sure where to turn. I'm so glad I ended up going with A Better Sewer Inspection because they were super quick to respond, had a professional out as soon as possible, and fixed all my issues within two trips. They have a very affordable call fee that they waive if you have to have any kind of work done and the work itself is highly affordable. Beau and Shawn did amazing, quick work and were both friendly and professional. I cannot recommend this company enough and will be using them for all future plumbing needs!

Chris F.

05/09/2019 12:00:00 SA

Great folks! I scheduled a sewer line scope since we have a section that is sagging and I wanted to make sure it wasn't getting clogged while I save to get the line replaced. The only thing that threw me off was that the tech was dressed in normal street clothes, but that obviously doesn't matter when it comes to scoping a line. Since this was the first time I had the line scoped he had helped identify where he needed to get set up. When he was done he walked me through what was going on and answered all my questions about future options. Super nice guy and professional service. I'd definitely recommend this company to anyone needing their line scoped.

Jo S.

09/08/2018 12:00:00 SA

Excellent service! They worked with my home warranty company to fulfill the job that needed to be done in the allotted budget. They were able to get someone to me within 24 hours of asking for a quote (and getting the authorization through home warranty!) Jeff was very easy to work with and very accommodating. I will definitely be using their services in the future!

Justin T.

03/06/2019 12:00:00 SA

Had one of the scam job companies around town out on Monday to do an annual maintenance cleaning on my sewer line......got the whole couldn't get past 40'.....need to have a supervisor scope it routine which inevitably leads to a $5K quote for major repairs.

I showed them the door and got hold of A Better Sewer. Brandon came out, was right on time and extremely professional. He got the cable all the way to the city despite encountering some rough spots. Just to be safe, he ran the camera down the line and shared his findings at no charge. Phenomenal service! Not to mention I appreciate the 6pm appointment availability.

I would absolutely recommend these guys to anyone. Stay away from the shady salesmen at the other places.

Scott M.

2/17/2020

I've used them a couple times now. Reliable, on time, and really reasonable. Other companies have taken a lot more from my wallet for the same work. Highly recommended.

Victoria G.

06/11/2019 12:00:00 SA

Scheduling and having the inspector come on time was no issue! Had to call to receive my report and never received a video as promised, and for some reason was sent a conflicting report days later after initial report mentioning an issue that was never stated at time of inspection or on first report. Called, emailed several times to get answers on what report is actually accurate and could not get hold of anyone. Frustrating when you are using this for a new home purchase and there are deadlines involved. Now I have to a call another company to reinspect.

Update: Since my review, the business owner did reach out. I appreciate him reaching out to see what could be done. Does seem to care about his business and how it is run. He has issued a refund since we last spoke.

Jaz K.

4/13/2021

I can't say enough about the excellent service from A Better Plumber. Technician Beau Halvorson arrived at my home to repair a disaster underneath my bathroom sink in an older building. Beau was incredibly knowledgeable and experienced, knew exactly what to do and worked quickly. I then discovered an issue with the new faucet I bought at Home Depot and Beau went above and beyond to make it right. The result? I can finally stop cringing at the thought of that bathroom and enjoy the security of knowing the job was done RIGHT, I no longer worry about leaks and other issues. Beau strictly adhered to Covid safety guidelines, was courteous, respectful, professional and a joy to have in my home. I will be choosing A Better Plumber for my plumbing needs in the future. The pricing was competitive and fair, especially considering no work had been done on that bathroom since the 1970's most likely. I trust these guys.

Y. G.

10/22/2019

Do not use these guys! While they seem lower in pricing, you will be paying double, just to fix their errors. That is, if they even show up!
In August I contacted these guys to assist with my rental property that was having issues with backup in the basement. They went to the house and supposedly flushed the line, I paid $200 for this service. I thought the issue was handled but less than 2 months later I received an SOS call from my renter telling me that they same issue was occurring! Unfortunately I was overseas but I called the main office immediately to ask why this was still happening. I spoke with Lindsey who apologized and said she would speak with the tech who handled the matter and someone would get back to me. No one did. So I texted on different occasions while still out of country, asking for update and why my renter was experiencing the same issue and still no response. Someone did eventually go to the property and a text message was sent asking for payment. BUT NOTHING was stated as to why the same issue was happening and what was done to begin with in August. Despite several attempts, no info was given. Tech did tell renter that they thought it was grease build up, but NOTHING was ever told to me despite all my attempts. Upon return I reached out again, by phone and spoke with Travis who said he was stumped by the lack of response and that he would call the tech and give me an update. Guess what, that never happened. Finally, I reached out to another company who fixed the issue PLUS they had to reseat the toilet these 'techs' had taken apart to 'diagnose' the issue but did not replace properly and so water was left leaking out from the seat anytime it was used! So I had to pay an additional $200 to get this done, along with fix the issue these guys said they had fixed in August because the original 'plumber' didn't bother to replace the toilet properly. AGAIN, DO NOT USE, IT WILL COST YOU.

Chloe S.

5/28/2019

A better sewer inspection did a great job. They were very responsive and actually arrived earlier than the set time. They completed the job quickly and were very friendly. We will be using them again in the future. I would definitely recommend this company for your plumbing needs

Scott R.

12/22/2018

These guys are amazing, and they have become our go-to plumbing service from now on. To begin with, their hours actually accomodate working people, and they were happy to come to our house on a weekend or after 6:00 PM; no more taking a day off to deal with the plumber!

We thought our problem would be a one and done plunging that would be completed on Sunday afternoon, but it turned into a more complex problem that didn't get solved until Wednesday, but the guys from ABS worked hard to find a solution for us during the entire time. Two different technicians came to our house, and they were both extremely friendly and knowledgable, and not only did everything they could to protect our house while they were working, they were also very diligent about cleaning up their mess afterwards (and they even cleaned up a mess that I made).

All the while, the company stayed in constant communication with us so we never had to wonder what was going on. And even after all of that hard work (and mulitple trips), they *still* gave us a discount to thank us for our patience, and the final price we paid was very reasonable considering all the effort and detective work that they had to put into it. It is so refreshing to see a company that actually treats the customer with respect, and earns their money with good old-fashioned hard work and outstanding customer service. Don't ever change, guys; you're doing it exactly right.

George W.

05/10/2019 12:00:00 SA

Fantastic service. I called these guys yesterday for a non-emergency fix, they came out today, they had the job done in less than an hour, and they charged me a fair price! Definitely recommend them for any plumbing job.

Joe T.

01/12/2018 12:00:00 SA

These guys are great. Talked to Travis and explained to him I had both a backed up tub and bathroom sink. Quoted me $125 for both. No trip charge or unexpected fees. His guy came out on time and was very thorough and professional. I would highly recommend A Better Sewer!

Melissa M.

3/13/2020

Great experience with 'A Better Plumber'! Timely, got my clogged toilet fixed in 10 mins, and was affordable. Very friendly and gave great feedback for future issues. I would definitely recommend and will use them again!

Nichole W.

05/12/2017 12:00:00 SA

We are in the process of buying a home and A Better Sewer Inspection came highly recommended by both our agent and our home inspector. Travis was our inspector and he did a GREAT JOB! He was very professional and walked us through the entire inspection and then provided a recorded video. He also offered up several tips for us as new home owners about how to keep our sewer clean etc. VERY POLITE, CLEAN, AND PROFESSIONAL! I highly recommend them! Thanks Travis and A Better Sewer, you rock!

Aly U.

03/06/2020 12:00:00 SA

Rich from A Better Plumber came to our home to do a mainline inspection in order to help us sell our home. Rich was fantastic. We had a previous company come out and video the line but we were told if we wanted to hydro jet the line it would cost over $8,000 and would require digging and closure of the alley behind our house, which would be a huge inconvenience for all our neighbors. Rich took a look and said that our line was clean and didn't need jetting for one and that there wasn't a need to go through all the digging quoted by the other company if we had needed to jet the line. His honesty and professionalism were greatly appreciated and we will call this company every time we need a plumber. I'm so glad we'll still be in their service area once we get moved. On top of that, their price to video the line and get the report was significantly less than the other company as well.

Tim W.

11/03/2018 12:00:00 SA

Owner Jeff, and Steve, came out today to complete a sewer scope video (before and after) and hydro-jet clean our sewer line in order to provide this info to our home buyer. Steve and Jeff are amazing!!! They listened to my request and needs and came through fully in a one price guarantee of their work. They also allow me to transfer their warranty to my home buyers to make sure they are well taken care of when they move into our current home after purchase. I would recommend ABSI without any reservation at all. These guys are fully qualified and know what they are doing, and are very customer focused. A big THANK-YOU to Jeff & Steve!!!

Alex M.

7/16/2018

These guys are great! Prompt and helpful with solving our issue! I would recommend them for all your plumbing problems/needs.

Chris P.

7/28/2020

best company hands down, fair prices honest techs.

grady w.

6/17/2019

Our hot water heater burst and we called around to find a company that could replace it in both a timely and affordable fashion. A better sewer beat out the usual suspect, high dollar companies on both fronts. In fact they're cost was about half of what we were quoted elsewhere and they had the work done same day. Highly recommend these guys!

Nathan C.

9/28/2017

Just had Tony out to scope out main sewer line prior to our new home warranty expiring. WOW!! He is knowledgeable, punctual, and an all around nice guy! I highly recommend this company for your sewer inspection needs!!!!!!

L F.

08/10/2018 12:00:00 SA

I just learned while on vacation that my sewer line was clogged and overflowing. I got an immediate response on yelp when I inquired for help and they send a technician out the morning after I came home. Technician (Travis) was really nice and got the job done quickly. He also scoped the line after the jetting was done to make sure the pipe was clean and no other obstacles remained. Throughout the work, he made sure to not cause any messes outside of the work area and everything was nice and clean afterwards.

Nicole M.

5/28/2018

If I could give 10 stars, I would. These guys were amazing!!! Brandon & Jeff worked for hours to my sink unclogged in a condo going through my condo and unfortunately they also had to go into my neighbors crawlspace - everything looked like motor oil and it was all over them. They managed to keep everything clean in my house despite the disgusting ick coming out of the sink & pipes. There was no trip charge & their prices were beyond reasonable. They were both super nice and explained everything to me. I would absolutely call them again!

Jordan P.

05/03/2018 12:00:00 SA

Great experience. The did a very thorough inspection and cleaning. Definitely will be my go to in the future.

Lindsey M.

02/11/2016 12:00:00 SA

I can't say enough positive things about Travis and A Better Sewer. He is always prompt with returning phone calls or emails (we've had to use his services more than we would have liked) and He truly is so professional. You can tell right away that he truly cares about his clients and conducts his work accordingly. We are so grateful to have been referred to him and will happily pass his name along. Thank you Travis!!!

John W.

8/20/2018

Everything was great except that they were over two hours late. I called them three times. The first time the person that answered wasn't aware that their guy was late. On my second call after waiting an hour was informed that he was almost there and my third call around two hours late said he was with in five minutes of the house. A courtesy call letting me know would have been very beneficial as this was a new build and we had to have the builder turn on the meter for the inspection.

Kaly M.

7/25/2018

We couldn't have been happier with our service from ABSI! We worked with Brandon and felt that he was very timely, courteous, and professional. We loved how he explained everything he was doing as well as the options we had moving forward. We truly felt like he cared about the service he was providing and wanted to help us any way he could. We would highly recommend ABSI and Brandon and would love to call them again with our future sewer/drain needs.

Mark A.

04/08/2018 12:00:00 SA

Tony was fantastic -- on time, fast, thorough and cleaned everything up. Highly recommend.

Dale B.

06/11/2014 12:00:00 SA

I have worked with Travis for nearly five years and I second the comments from the agent below (Lori K). Sewer lines are big business in Denver, and I specifically stay away from certain companies that are more interested in repairing or replacing sewer lines than in simply showing you what you've got. Travis does scopes only, no repairs. Therefore, you get an unbiased view of what's happening with no agenda of selling expensive repair or replacement services. If you want the facts, talk to Travis. Yes, Travis has killed more than a few of my deals by telling the truth. That's exactly why I want him working with me.

Bryan K.

12/02/2013 12:00:00 SA

I had Travis of A Better Sewer Company come out and inspect a house that I'm interested in buying that's located in Aurora, CO. I learned about Travis via Steve of America Inspections. Travis scoped the sewer line of the house through a first floor toilet. He videoed and explained the process to me, gave me a CD of the process, and completely reinstalled the toilet like it had never been removed (he even reinstalled it with a new wax ring). I was thoroughly impressed by his professionalism, the price was reasonable (especially since I'm use to paying Northern Virginia prices), and would definitely recommend him for any sewer line inspection. BK

Kevin B.

3/20/2015

Travis is great. I am a house inspector and use and recommend him as much as possible. Gives you a full detailed narrated report. Great customer service with an awesome personality. Definitely recommend him

Jasmin S.

4/26/2018

I truly NEVER do reviews, but this one is most warranted! We are selling our home and the buyer had a sewer scope inspection done with a company that felt very questionable to us. We felt that in order to ensure we were getting honest results we should have our own inspection performed as well. I had A LOT of anxiety finding and choosing a company that I felt would be honest with me. ABS came highly recommended, and after speaking with Travis I felt good about having them perform the inspection. The service guy, Doug, was EARLY this never happens! Although he had to wait on my arrival, he was gracious and greeted me with a huge smile. He performed the inspection to find we needed the sewer cleaned. We thought it was going to need a jetting which is quite a bit more, which as everyone knows in selling a home expenses can really add up! He decided he was going to try his hardest to get the pipes cleaned with a cable cleaning. He went through them 3 times and spent 3.5 hours at our home! My son was so enthralled with the whole process, and stood in the bathtub watching the whole time lol, but Doug was awesome with him, explaining the process to him and answering his questions. I honestly can not say enough good things about ABS. HIGHLY RECOMMEND!

Jared K.

5/13/2016

On time, professional, unbiased. Shows scope results and provides copy of video. Highly recommend.

Lindsay W.

10/23/2013

We had A Better Sewer Company come out to inspect the sewer of the house we were buying, The inspector showed up right on time, explained everything from the type of pipe we were looking at, the condition it was in, and what we needed to do to maintain the pipe. We were given a very detailed report complete with captioned pictures, a DVD with the report, photos, and video for our records, and an emailed a link to view the video so that we could send it to the seller so that they could see the roots that needed to be cleaned from the pipe. There was no mess left after the inspection and the inspector replaced the toilet seal at no extra charge. I highly recommend A Better Sewer Company to anyone that is purchasing a home.