Jon Y.

6/28/2021

They responded quickly, and gave me a quote quickly, and put in a new water heater quickly, and everything was done professionally and neat.

E M.

03/10/2023 12:00:00 SA

I had a water heater tank that was over 15 years old. It was still working but with the price of natural gas and the fact that I never did any maintenance on the water heater tank, I knew its days were numbered. With that in mind, I sent a message to three businesses on yelp with great reviews and only got a call back from Water Heater Warehouse. I wanted to replace the tank with a tankless water heater. I decided to go with Water Heater Warehouse for three reasons. 1. They installed the brand that I decided to purchase, which was a Noritz tankless EZ series. 2. They were the only business of the three that actually showed interest in the business and 3. They had great reviews. Their labor cost was a bit pricey, but for one, you get what you pay for and they were able to get it installed the very next day after agreeing on the contract. The technicians did a great job installing, only had the water shut off for 3 hours and kept the site clean. I look forward to saving on my natural gas bills and hope the unit pays for itself within a few years.

Alisa H.

8/24/2021

Great pricing, came out same day I called, and installed within and hour. Excellent service, quality workmanship, and peace of mind knowing if anything comes up - I have a 2 yr warranty. Amazing!!

Leena P.

11/02/2019 12:00:00 SA

Robert and Luis did an amazing job today with the installation of our new water heater!! They were very efficient and prompt with the service. We appreciated how informative they were about the long-term maintenance of the tank. Definitely recommend!!!

Ryan K.

03/09/2019 12:00:00 SA

I had reached out to the Water Heater Warehouse to address an issue I was having with my water heater not producing any hot water for the house. Got a prompt response via Yelp with a quote that was reasonable so I booked an appointment for people to come out between 10:00 AM and 12:00 PM on a Saturday.

The day of the appointment, I received a text message at 11:30 AM stating that somebody was on route to my home. I waited patiently as 12:00 PM came and went. I was worried there was an issue finding my home, so I texted them at 12:30 PM asking for an ETA. They messaged me back 7 minutes but failed to show up until 1:00 PM.

The work was completed as promised and the price was the same as the original quote but no apologies were offered for the late arrival. I'm not a huge fan of having to wait around and change my afternoon plans.

Sammy S.

12/01/2019 12:00:00 SA

2nd time using the water heater warehouse for another house and the service was great. Chris is very responsive to question, super simple and straightforward pricing. Sent him a message in the evening, had my leaking water heater replace the next morning. You cant find a better solution to water heater replacement. Dont waste your time with a traditional plumber.

R. F.

12/14/2019

Im glad I hired this company. I got a few quotes they were the lowest. The service was great from setting up the appointment to the technicians. The quote I got through yelp was what I paid. They installed my water heater pretty quick. Honest and professional. I highly recommend.

Mariana Y.

8/28/2017

Thanks Yelpers! They are truly as good as you said. Our 8-yo GE water heater would not re-ignite after we turned off the gas line to do some work on the house. Chris was so honest. He said he did not want me to buy a new water heater if they could fix it, but will bring a water heater to the house just in case. The old igniter was shot and they replaced the water heater with an open box 50 gallon Rheem. And yes, it has a dent on the bottom but it does not affect its function, and I only had to pay about $600. Don't call any one else if you are in their service area.

Andy L.

11/14/2018

Excellent company. Chris was very straight forward and honest. I told him what I need and he gave the price over the phone. He gave me the best price and I had my 75 Gal water heater replaced on the same day.

D C.

2/28/2023

I had a super easy and great experience with this company. I got several quotes for replacing my tankless water heater through Yelp and decided to go with them. I called on Monday morning and got scheduled for a 2 hour window on Tuesday. The guys showed up within the window and were done in two hours, and charged the exact price they quoted me. Great communication, and everything is automated by text and email, which is super convenient. They seem to have a very solid business model, I'd highly recommend!

Gaby M.

8/17/2022

I would suggest you take your business elsewhere. They have to ask, and re-ask whomever for every single thing. It takes your time away, and then they are litigious. I understand people may have screwed your in the past and it shows. I had another come out and it was done in 2 days versus a weeks worth of communication with this company.

Martha L.

3/19/2023

Our water heater went out the day before I was to go out of town, so was in a huge time crunch to get it replaced. These folks came out same day at a reasonable price! Definitely would recommend them to anyone!

Dina M.

5/25/2023

I contacted the company late Wednesday, the next day two of their installers came and installed our newly purchased water heater. they did a great job, they were kind and professional just like the first gentleman I talked with by phone the night before. Quick to respond, install and at a great price. thank you so very much!

Yvette K.

5/24/2021

I needed to get a water heater replaced. I contacted WHW and Chris Flores responded to my inquiry quickly. Chris was Excellent to work with. He was very knowledgeable, answered all my questions and got me into a 40 gallon water heater that was within my budget. I was so happy with the customer service he provided that I also scheduled a water heater flush on my tankless water heater. The technicians for both jobs were on time, worked efficiently and I was very happy with the quality of the work. These guys know their work and take pride in a job well done. They have an efficient system of sending out electronic communication so I always knew who was coming, when they were in route and had contracts & invoices readily accessible. I HIGHLY recommend them.

Blake E.

3/18/2017

I loved working wth these guys. Chris in the office was honest and up front about cost, installation and exactly what I was getting. My tech Manny showed up on time, was friendly and very respectful. All in all, he had the job done in about 90 minutes. Seriously, if you need a water heater, these are your guys.

Ysmael G.

05/04/2016 12:00:00 SA

Chris is the man! Had a whirlpool for years and had nothing but problems with it- replaced thermostat twice and burner twice luckily it was under warranty at the time but for the upgrade with the new 50 gallon Chris made happen I wouldn't shop else where and yes I would recommend this place to friends! Excellent customer service!!! Will have to check back in 3 months since I just got it up and running

Lisa C.

8/28/2021

First of all, they sent me an email to confirm my appointment, and in the email there's a photo of the technician who will show up. And when Steve eventually showed up in his uniform, I was able to recognize him right away. Steve came and finished the work within the time frame that was promised to me. Great customer service and very reasonably priced. Will recommend this company to anyone.

Jacqueline L.

01/05/2016 12:00:00 SA

Had a great experience with Water Heater Warehouse. I got to speak with the owner, Chris, directly and he was very helpful and honest. My moms water heater went out suddenly and we frantically had to find a new one quick. I wanted to avoid getting the water heater from The Home Depot as our last experience wasn't a pleasant one. I found this company through yelp and google and Chris couldn't have been more helpful. I never felt like he was trying to push a sale on me. He was honest on suggesting what water heater would be best for the house. 3 months later and the water heater is still working great! I highly recommend these guys, you won't be disappointed!

Rema C.

8/23/2018

We just moved into our home a couple weeks ago. Our water heater was noted on our Home Inspection Report as something we needed to look into. I asked Water Heater Warehouse for a quote through Yelp, and Chris responded immediately (within 5 minutes). He asked me to send him some photos of our water heater, and took the time to chat by phone to answer my questions and explain the situation - that we didn't in fact need any service done. We easily could have spent $$ on having someone come out just to take a look, and truly appreciate Chris' honesty and integrity to save us that money. If anything does go wrong with our water heater in the future, I will be contacting Chris!

Ethan P.

7/27/2015

Just moved in our new house past weekend. Our water heater decided to die on us by leaking some gas from the unit main control. Called Chris Saturday @ 4pm after their office hour, Chris is so responsive and professional. We know we found the right people. They went out of their way and have our brand new water heater installed on Sunday morning. That is 5-star service. Chris and his team are great. Highly recommended

Angela L.

09/05/2018 12:00:00 SA

I kind of feel like I won the lottery. TWHW is the best combination: good and cheap (I mean that in the good sense of the word). I nearly passed them up thinking they only sold waterheaters. I sure didn't want to DIY this project.

My 24-year old water heater finally died yesterday. (What a unit. That was the only issue I ever had with it. Had I flushed it yearly, who knows how many more years it could have lasted. All the plumbers said, they don't make them like they used to; don't expect the new models to last that long.)

I called 4 plumbers. TWHW was the second to respond and offered to show up for a quote. That was all within 30 minutes or so.

Chris reviewed options with me and we agreed on a Bradford White unit. He gave me a quote including replacing the unit's stand and a few other things to make sure it was to code. This quote was so much lower than the others I received. BTW, all of the other plumbers I contacted from Yelp for quotes were extremely courteous and gracious when I explained that I found a deal I could not pass up. Many gave me tips to make sure I was not being scammed. They all had 5-star average reviews and over 100, not sponsored search results.

After gathering other quotes, I called TWHW about noon the next day to make an installation appointment. About two hours later, the technicians showed up and did the work as described (actually gave me slightly bigger capacity unit for the same price) and for the price quoted the previous day. It was explained to me that they can offer this low price because all they do is waterheaters, and they order a bunch at a time for a discount from the manufacturer.

So there you have it. Quick, easy to deal with, the lowest price. Oh I forgot to ask for my Yelp $25 discount... Who cares! I just saved hundreds of dollars.

Roxanne M.

7/16/2023

Replaced a water heater for my mom's condo in Laguna Woods and was extremely accommodating/helpful throughout the frustrating HOA process. City inspector signed off on the first visit of the final inspection. Best price for the quality and work and customer service.

Peter R.

01/04/2021 12:00:00 SA

Pretty straight forward... I was looking for a company to flush my tankless hot water heater for basic maintenance. requested a quote based on positive reviews. Owner (Chris F.) responded within 1 minute of request. $189.00 Rate for flush and inspection seemed reasonable, and I scheduled for next available appointment.

Louie arrived on time examined the water heater, took pictures and communicated with his office. One of the valves was seized and needed to be replaced. Although I wasn't prepared for the additional cost it made sense and we moved forward. He came out the next day, replaced both valves and flushed the system.

Water heater is running strong, and I hope not to have to use a plumber again for a while :), but i'll be sure to reach out to Water Heater Warehouse first!

Thanks again for the help!

Z W.

1/24/2019

Updated review 2/1/2019
As pleased as I was with the installation and the entire process, the tenants who got the new water heater said that every time they used hot water, there was a toxic burning plastic smell from their new Rheem 40 gallon water heater. Tenants called WHW directly to schedule a service trip to find out what's going on. The technician sent to examine the water heater simply confirmed that they had installed everything by the book and there was nothing wrong with the water heater. Tenants were irate that the source of the smell could not be determined and have been relentlessly furious for the past week, so my life has been miserable.

Fortunately, everything got resolved tonight. I hired my own water heater expert to look into the toxic burning smell and he spent a good hour testing everything and actually found the source of the smell. If you're googling this issue and have found this post -- check for any foil tape around the pipes, once the water heater is running, the pipe temperatures may get hot enough to react with the adhesive used on the foil tape causing it to permeate in the air. He removed the tape from areas that would be affected and scraped off the leftover adhesive.

While I'll still be going with WHW to replace all water heaters in other units, just wanted to give a heads up to all Yelpers to check the foil tape in the case of a similar smell from a new water heater installation.

-----
Original review 1/24/2019
As a natural skeptic, I always take things with a grain of salt especially when it comes the amount of stellar reviews, so I couldn't wait to put The Water Heater Warehouse (WHW) to the test. One of my tenants was having water heater issues with a Bradford and White after 12 strong years and it was time to replace.

Asked for a quote and got it very quickly as others have mentioned in their reviews. Not only was it fast, WHW's quote easily beat out the other top ranked companies on Yelp. As a landlord, it's not easy to find a reliable company that can work with tenants from the start of scheduling to installation to completion.

Chris followed up with my quote and said he'll contact the tenants and work with them on a time. Sure enough, an install schedule was set and everything was streamlined with excellent communication on all sides - it seems they have a lot of experience with management companies' requirements.

Kudos to installers Jorge and Eddy who arrived at the building today at the appointment window as promised and knocked out the installation of Rheem 40 gallon (gas) in about 2 hrs. They had a great attitude, friendly, very professional, and came prepared for likely any situation. The level of difficulty on this install was quite high, imagine lugging a 170lb tank up 2 flights of stairs outside the building, then several more flights inside the building and the return trip down all the stairs with the old water heater. Once it was done, an invoice and pictures of the install were immediately emailed to me for my records. Amazing.

Seems that The Water Heater Warehouse has this down to a science and the customer service from start to completion was excellent. They definitely made a believer out of me, these stellar reviews are spot on and I'd like to add my voice to the chorus. Thank you.

Debbie H.

4/30/2023

Great service. Great pricing. Very good selection if you are looking for premium brands and products that last many years, this is the place. Knowledgeable staff. Highly recommend.

Jeff I.

01/03/2018 12:00:00 SA

Talking to Chris about my situation, he helped me come up with a good choice and was able to send someone within a few hours of talking to him. And Steve the technician was very nice and professional, he did an excellent job. As far as price goes, it's nice to know that there's a company Out there that gives you a good product for a great price. At this point I would highly recommend your company to anyone who is looking to do buy a water heater.

Vitaliy K.

3/18/2019

Simple and efficient! Our water heater was on its last leg and started to slowly leak, We decided to to wait and to change it. After short research I found Water Heater Warehouse, great review and looks like all happy with them. Contacted via Yelp and got very good price. In few days (that worked for me as I did not have emergency) they came and replace leaking unit to a new one for best price around.
As I said - simple and efficient process. Look no further!

Steve B.

4/13/2023

These guys did a fantastic job on every aspect. They got back to me quickly after contacting them. They were on time. They completed the job, cleaned up, got my water heater back and running and we're done in like 20 mins. These guys wanted to work, and they wanted to do a good job. I was so happy, they are coming back to do some more work. Thank you Water Heater Warehouse, you guys are awesome!

Jeremy B.

12/17/2020

Tankless water heater was installed to replace existing 20+ year old water heater needing service. New unit qualified for a So Cal Gas rebate and Tax Credit. Service was ordered, installed and paid within 24 hours. Can't beat the response time!

Great service. Very nice people from the top down. Very easy to deal with and followed up with emails, texts and appropriate paperwork to document everything from start to finish.

Rebecca W.

12/16/2018

Went from a tank to a tankless. Quick service. Competitive price. Only complaint is they left about 8 sharp nails/screws spread around on the ground where they removed my old water heater was. Luckily my dog didn't step on them. Overall I'm very happy with the service.

Joe B.

12/16/2022

Takagi T-H3-DV tankless water heater was leaking. Their techs came out within 2 days & tore it apart. The heat exchanger went bad & the HX was under warranty. I called AO Smith who said they'd replace the whole unit, but I'd have to pay for labor. WHW scheduled the replacement 2 days after diagnosing the issue. Back up & running. The techs were quick both to disassemble & diagnose as well as installing the new unit. These guys know what they're doing

Linda C.

3/30/2019

Discovered late at night my 18 yr old hot water heater had went out. Emailed for a quote with a photo of my old heater. Got a quote early the next morning and was able to schedule someone that same morning to come in and change it out. Great price, service, and work. I would recommend!

John O.

04/01/2019 12:00:00 SA

Got estimates from Chris he sent 2 gangster guy come my house please please do not gave him any $$$ deor Elise you will regret it. Thanks for look at review for you Chris I have report from police.

I call Chris again to confirm my review Jose pick up this time he was mad said and yelling on phone why you gave bad review on yelp if you don't fix it I know where you live so I was laughing told him he treated me PLUS people look at most review is FAKE don't believe them thanks for reading..

If your name is NoT Chris wait is that your real name Chris or just your business name well if you wanna challenge go head call me with this number we discussed this like real man bro instead of writing fake name all kind excuses like your worker. 626-833-3912 John

Won L.

5/13/2021

The workers arrived on time and removed old water heater and pipes. Positioned new 50 gallon natural gas Bradford White water heater and attached new gas line, water in-out lines, drain pipes and earthquake safe belt in professional way.
Explained the usage tips and left nothing but clean garage. Plenty of Hot water is flowing now. Thanks!

Karana B.

5/31/2019

Very good service!! They installed my water heater and several months later somehow the pilot light went out and they were so kind to send someone to help me within 10 minutes!!

Filadelfia V.

12/31/2020

Very professional, punctual and above all extremely knowledgeable on they kind of work that was performed. This is the company you want to hire for your water heater.

Cecilia L.

07/08/2020 12:00:00 SA

I changed my tank water heater to tankless water heater. Price quote by Jay $3400 including installation. I have a horrible time since the Noritz tankless water heater installed. Every restroom only get 8 minutes hot water, then the water turn to freezing cold. The water heater warehouse send technicians to check what is going on. They came around 4 times trying to fixed the water. Could not find the solution. Noritz tech came to my house 2 times. They gave me so many excuses. Unbelievable. When I used the tank water heater, it went very well without problems. I called to Noritz talked to their senior technical support. Extremely rude and I asked for replacement. He said nothing wrong because the tech came to my house and checked. They can't replace it. How can it be? It is Common sense, if the water turn to cold, it is the water heater itself the problem. No wonder, I went to see the Noritz tankless water heater review, Wowwwww... many people complains!!! I do not understand why in the world water heater warehouse is still selling the NORITZ Brand name. I asked the WATER HEATER WAREHOUSE to replace the NORITZ, they said they can not taker it back. I asked 2-3 independent plumbers, they told mer, NORITZ does not have good review and they do not like to sell and install to their customers. I really hope TIM in WATER HEATER WAREHOUSE read this review and STOP selling bad review ( NORITZ) tankless water heater.

Garth S.

05/03/2020 12:00:00 SA

Recently replaced our 50 gal gas water heater, and after asking for a quote online, they quickly called within minutes and gave me a very competitive quote. Set the appointment, and they showed up on time and were very fast in getting it replaced including new copper piping. Installation looks very clean. Easy, no hassle, and would recommend them.

Lene M.

05/04/2021 12:00:00 SA

My tenants' water heater broke down over the weekend and I was looking for a company who can come out right away. My request for quote was sent on Sunday morning and within seconds, Chris replied to me. After giving him the size of my water heater and the location, he was able to quickly give me a total price and a perfect time slot. While talking to him, I also sent out to requests for quotes over Yelp. Only Chris was able to give me a price while the other two companies told me they can come out to take a look first for estimates. It was very important to me that businesses know what they are doing and can provide accurate estimates.

On Monday morning, Luis came out to my tenant's house on time. Within 30 minutes, he fully installed new water heaters and explained to them how to use it. The machines are high tech and look beautiful. The company also sends automatic text messages to update on the status of the work if you are not present.

I appreciate businesses like The Water Heater Warehouse. They are professional, punctual, and reliable.

Mandy G.

04/12/2019 12:00:00 SA

Highly recommend these guys
Called this company cause I found them on yelp for an issue I had at work, I spoke to Chris he helped me get a quote and sent out a guy to replace the water heater right away. Manny came he was super nice and professional we ran into an issue where I ended up getting the wrong water heater so Agustin which is the supervisor I believe came out to speak to me about the issue and offered to try to repair our water heater turned out the water heater needed to just be replaced they ended up helping us out by stopped the leak we had so we could get the correct water heater the next day the price was supposed to be way different since I needed a higher voltage water heater but these guys kept their word and promise
We are super Satisfied with the water heater and the service we received

Thank you!!!!!

Robert G.

1/26/2022

Installed water heater in timely fashion and Robert and Luis did an excellent job. Chris was a pleasure to deal with over the phone. Albert was also very professional. We highly recommend this company for their professionalism and great work.

Ken C.

01/09/2021 12:00:00 SA

Recently contacted the Water Heater Warehouse to replace my tired water heater. Unit price and labor cost seemed fair, however, the game changer is that it's a one stop shop. They do it all: install the water heater, change the attachements, earthquake straps, drip pan, etc., and take your old unit away. Manny and Tito were professional, and friendly, and kept me in the loop regarding the installation. Both technicians were compliant with covid 19 protocols: mask, kept their distance, minimal interaction aside from the updates. Estimate and billing is simple- what you are quoted is what you pay. I am satisfied with the service and product, and glad to support a local business (located in Fullerton).

Andrew C.

4/19/2023

My 16 year old tank water heater finally gave out on me and needed to be replaced, however in my situation I live in a three story townhouse and the heater is in an attic.

I had more then three plumbers turned down the job and some quoted me a lot just to deal with bringing down the old heater.

WWH answer my quote at a WAY more reasonable price, offered me a tankless heater with a Yelp discount, full labor and parts to install it and most importantly they removed and took away the old heater.

They scheduled on time with emails and text messages and the plumbers came in a team of three to make the handling of the older heater and installation faster.

Promptly shop vac all the water leaking in the ceiling, cleaned up after removal of the old heater and fully installed my new tankless heater in a clean setup.

I highly recommend these guys cause their estimate is way more fair and most of all they specialize in removing tank water heaters from both attics and basements which is a deal breaker for a lot of plumbers.

Also the tankless heaters they sale have potential rebates from Southern California gas company, highly recommend you call these guys first if your going tankless.

Will W.

4/18/2021

Excellent customer service and great price on water heaters. Easy to set up an appointment for installation and their installers were right on time. Very friendly installers and very professional. I paid half the price for my new 75 gallon water heater compared to the quote that was given to me by a local competitor. I highly recommend the Water Heater Warehouse and will refer family and friends to them.

Karine G.

05/10/2022 12:00:00 SA

I rarely write yelp reviews but these guys really made my life so much easier. Had a release valve leak, called them yesterday, they were here 9:40am next day, 20 minutes earlier than the window estimate. Diagnosed the problem right away, explained everything to me as they were working, and had my water fixed in about 15 minutes. Most importantly they were honest and fair regarding any possible costs that may arise, and we're budget friendly. I highly recommend them, and will be calling them for any future maintenance or issues. A big thank you to the two experts who came out, Mario and Eugene, 5 stars all the way!

Brock B.

09/09/2022 12:00:00 SA

Chris is an absolute savior! He helped me troubleshoot and fix OVER THE PHONE. Save time, money, headache. We have hot water again. Thank you so much, Chris. My new go-to plumbers!

Juan Z.

09/05/2022 12:00:00 SA

Great service from start to finish from the people that answer phones and give quotes all the way to the guys that do the installation couldn't be happier highly recommended company.

Peter H.

06/07/2020 12:00:00 SA

Well we've had 3 water heaters and now a plumbing service call done by Water Heater Warehouse and as always, service was great. Their prices can't be beat and they are old school in their service and communications. The phone is answered, they show up and leave the place all cleaned up. You couldn't ask for more, Thanks Chris and Tim !!

Daniel C.

06/08/2023 12:00:00 SA

Water Heater Warehouse installed a new water heater a year ago, they offer a service for 89 dollars to service my water heater. Flush and descale service, this will insure my water heater will last and working like new. Excellent service and customer service, Tito did a great job. Will continue this yearly service.

Vicki W.

01/11/2023 12:00:00 SA

Very impressive with their service. Very easy to deal with. WHW provided the quote which included all necessary accessories to codes. No surprise in the end.
The crew arrived in time. Even the did not speak English well but they would use cell app to translate to English for communication. The total process took around 70 mins (30 mins to drain the water heater tank).
Highly recommend their service.

Paul B.

08/09/2023 12:00:00 SA

Everyone I was in contact with provided great customer service. The communication and follow up by the office and technicians was excellent! Everyone I was in contact with provided great customer service. Their quality work and competitive pricing will result in me becoming a repeat customer for any future water heater needs!

Jina S.

08/11/2017 12:00:00 SA

Most companies I called said they didn't work with the water heater brand I have so they immediately said they couldn't help. However Water Heater Warehouse made effort to get the parts for my heater when they did not carry the brand. Fixed it the next day!!! Great customer service

Rodney G.

01/01/2023 12:00:00 SA

My water stopped working and water heater warehouse was able to come out quickly and replace it for a good price. The technician was knowledgeable and respectful and took care to be clean and thoughtful in our home. He took the time to explain the new system and overall this was a good experience. I would recommend this company if you need a water heater or service.

Adriana R.

04/03/2017 12:00:00 SA

Bought a new house and the water heater was near the end of its life, according to my inspection report. What I didn't know was that it would give out a week after I moved in!

Called Monday morning to get a quote and Chris had me send him a picture of my heater. He advised me that it wasn't worth fixing due to its old age, and apologized profusely but recommended I purchase a new one. He made it very clear he doesn't like to make people buy new water heaters but it was in my best interest. He gave me an excellent deal on the heater and installation.

Set up the appointment at 10 am and they were at my house at 3 pm (window was 2-4 pm). Absolutely amazing service over the phone and with the onsite tech. I'm extremely happy they were able to come out so quickly and give me a fair price. Both Chris and the on site tech Manny explained my warranty really well and were very informative.

Great business, definitely will use again for any water heater needs.

jared c.

8/23/2019

Called them yesterday. They said $1,099 for a 40 gallon water heater, including all parts, labor, and tax. Way cheaper than anyone else I called. I told Tim I had a business card that said $50 off, he said Sure, $1049. They came today and installed a new water heater in an hour. No problems. Installers were clean and nice. They didn't make a mess. Zero complaints.

David A.

2/25/2017

This is the place you need to go to if you need a water heater and want to save money. I stopped in on a Monday just to see how competitive they were on price. Made my decision right then and had it installed by Thursday of that week. I have had it for just over a year and very happy with my decision.

Christina K.

7/17/2021

From the receptionists to the service technicians, everyone was friendly and professional. They were willing to temporarily set the water heater on the ground so I can let the stand completely dry. They come back another day to finish set up. Thank you!!

Min K.

5/15/2023

Had my waterheater replaced and installation went perfectly. Customer service rep, Sabrina, was amazing and helpful. Highly recommend.

Tom L.

11/28/2018

Extremely pleased! I requested quotes from several companies. Chris from Water Heater Warehouse was the first to respond, and he offered the best price, hundreds less than most and half as much as 1 of the competitors. The 2 techs that showed up did a great job. Due to the unusual previous installation and water damage, there were lots of complications, making for a very difficult and time consuming install. The guys went above and beyond in their efforts and scope of work. To my surprise, the quoted price was adhered to. I highly recommend this company.

Kervick C.

04/11/2018 12:00:00 SA

I call Chris on a Sunday my water heater was leaking,he informed me that he could come on Tuesday to replace it,his team call to let me know ahead of time,.txt pics before and after Chris didn't hassle me about the payment he was patience,very professional a real class guy you won't go wrong with water heater warehouse,and also beat homedepot and Lowe's.

N. L.

6/20/2019

Very satisfied. They were quick to respond to the quote request, followed it up with a phone call, and got a technician scheduled to be at my home within 2 hours. Part replacement was smooth and their pricing was better than all others who had responded to my quote request. Highly recommended!

Jonathan G.

02/03/2020 12:00:00 SA

Chris and his team are very professional and knowledgeable. Their customer service is outstanding! I've been using them for the last year on multiple properties and they have not let me down. By far the best prices anywhere, with quality products. I can say that this company will continue to be my go to for water heater service and replacements. I know I can count on Chris and his team when needed and that is why I HIGHLY recommend this company, they will be there for you as well! Thank you guys and keep doing GREAT work.

Terry O.

04/11/2023 12:00:00 SA

Highly recommend! Tidy work, clean, fast, reliable and reasonably priced.

Lisa A.

1/15/2016

These guys are top notch!!! I first met Jay on the phone and explained to him my desperate need of a water heater and he was so personable and understanding I knew right then and there that he was going to take care of me!! Then at 7:00 pm at night, way after hours Chris came to Tustin and delivered my water heater to me!! This company goes the extra 10 % to make there customers happy!!! I would HIGHLY recommend them to anyone who needs a water heater! This is a great group of honest guys!! Thank you so much the Water Heater Warehouse

William K.

1/30/2019

I called Chris the owner on Saturday afternoon even though they were closed and he answered to take care of my problem. My water heater was off for two days but he scheduled a replacement for Monday morning. His crew arrived on time and Installed in one hour. Very pleased with the service and friendliness of his staff.

Danielle F.

2/21/2019

My hot water went out and I gave a call to my property manager who connected me with The Water Heater Warehouse. They called within the hour to schedule an appointment. Not expecting to see them until the following day, I got a call back from them to let me know they could fit me in that day. Tim and Bob showed up and were extremely helpful. They fixed the issue and we were up and running. Great service!!

Daniel G.

4/23/2022

I can't say enough good things about Water Heater Warehouse! Chris and Albert go above and beyond to make sure that every job they do for us is top-notch! As a property manager, we work with Water Heater Warehouse on a weekly basis and there's never been a single complaint from a client or a tenant that has worked with them. They provide some of the best pricing and customer service you could ever ask for! It always surprised at how fast they can repair it or replace water heaters when needed. Why most other plumbers take days to schedule, Water Heater Warehouse is there within hours and has the hot water back up and running in no time! Will not be disappointed with the quality of their work, their prices, or amazing customer service!

Jen B.

03/06/2018 12:00:00 SA

Wow! Deals galore here. Saved hundreds by trying this place. Wasn't sure that the quality was going to be as good as buying one for full price and it was. 6 months running perfectly! Don't pay full price! This place is a god send!

Kathy B.

9/18/2017

Chris and Miguel were amazing! Our water heater broke and we had 3 different technicians come look at it. Two couldn't figure out what was wrong with it, the last one found the problem, and all of them suggested a replacement at a very high cost. We ended up getting a part shipped to us from Rheem, and Chris and Miguel came out to fix it quickly and efficiently. Our water heater went out again because the unit itself was defective, and Miguel gave me great advice on how to deal with the situation, with many different options. We ended up with a great deal on a new Performance Plus heater from The Water Heater Warehouse at an incredibly low cost. It's been working perfectly and we are so glad that we found this company on Yelp! We'll be using them for our water heater needs from here on out. 100% recommend!

Scott Z.

04/10/2023 12:00:00 SA

Eddie and his coworker came on time in the morning and finished installing the tankless heater in 4 hours, and he patiently answered my questions during the process on initial setup code, pipes and maintenance. He also helped adjust the faucet to make sure the water temperature. Very professional and pleasant work.

Paula M.

2/13/2019

I was very satisfied . I got same day service. They were very polite. They had to move the heater a bit to accommodate my mother and her walker. So they came out the very next day to fix it. I was very pleased with their service

Servando P.

01/10/2017 12:00:00 SA

Look no further Chris and his team are in a class of their own. Chris provides great customer service. Along with being humble and and down to earth. They made me feel like I was part of there family. I have had to purchase a Rheem water heater from him previously. For a great price. This time around my gas valve went out . So I went in this time and once again they were quick to solve the issue. The installation team is amazing . Great personalities and tactful. They make your problem there problem. Hands down the best. It is nice to know there is still good people with great business out here. THANK YOU WATER HEATER WAREHOUSE.

Todd M.

01/11/2022 12:00:00 SA

These guys did an amazing job. Replaced not just the water heater but everything near and around it. All for a price that was a couple hundred less than Home depot quoted me. Sent them a message on a Sunday when they are technically closed, but I still got a response from them within an hour, and we set up a next day appointment to do the job. Good communication. And a nice, clean install.

Jon T.

5/31/2019

Seriously the best group of people to work with. Used them for our Ware house facility and they where responsive and helpful. These guys are GREAT

Emiko Q.

8/31/2019

I'm very happy to recommend this company for the water heater repairs. They are very organized and professional. The person in the office was very pleasant and knowledgeable. He text me the repair man's picture and his name, he also gave me the estimated time of arrival to my house. A repair man named Manny arrived on estimated time and he began working on the water heater right way to see what was causing the water heater to shut off the heating element so often. As he was checking he find out it was the main control unit connected to the gas ignition system. He told me to replace the parts was going to cost over $450. I was surprised and I was thinking what I'm going to do,it's so expensive. As he was working on the water heater he checked for the warranty date on the water heater and it was still under the warranty so he suggested to use it to replace the old parts, and he got the parts right away from plumbing warehouse and installed it right away. All of those work Manny charged me $149. I appreciate the Water Heater Warehouse for kindly help me for saying money. Also thanks to good work of Manny.

Mark B.

04/01/2023 12:00:00 SA

My 14 year old 75 gallon water heater needed to be replaced. Through yelp I contacted Water Heater Warehouse and attached some photos. I quickly got a text from Michael who gave me a quote based on the photos. Price was fair compared to other companies. Michael was a great communicator and quickly scheduled an appointment to have the new tank installed. Steve C. and his partner came on time for the installation. Steve was very professional and answered all my questions. Install took just over 2 hours and they did a great job. A definite 5 star company!

Todd W.

4/17/2023

Our water heater went out and we wanted to replace with a tankless. Michael suggested one for our needs and even called the manufacturer to verify it would be the best for our situation. We had several plumbers out before we got quote from Michael and none could figure out the plumbing and quoted ridiculous prices. Michael scheduled us for the next day. Tito and Mario did a great job on the install and took the time to make sure it was done correctly. They cleaned up the plumbing mess that was there before and made the install look nice. Would 100% recommend this company

Suzi Q P.

1/24/2021

WHW was very responsive to my original request for an estimate. Chris was willing to share the pros and cons of a couple of different brands of water heaters with me over the phone with no pressure to purchase. When I decided to schedule installation, they were able to do it at a time convenient for me. The installers, Manny and Tito, were on-time, masked up, professional, friendly, and performed a very clean installation. They explained everything thoroughly and answered my questions. Outstanding customer service. I would highly recommend Water Heater Warehouse!

Jeff M.

6/15/2020

I am a maintenance coordinator for a property management company. I have a very long list of vendors/contractors I deal with on a daily basis. These guys are one of the top companies I've worked with.. ever. That alone says a lot. Response times are top-notch and detail of work is impeccable.

Working through unique and special circumstances has never been a problem for them. They make my work so much easier and stress-free. Once I see a work order for a water heater, my hand automatically assigns it to The Water Heater Warehouse. I don't even have to think about it.

Jabed Z.

12/29/2020

Robert & Mario did a great job replacing my old water heater & main water shut-off valve. I recommend their service.

Freddy R.

4/25/2022

Amazing company..!!!
It was an Emergency, our Water Heater started leaking from the base flooding our garage and one of our bedroom.
Called the company and in no time Chris had everything coordinated to have a new Bradford White 40 Gal water heater installed.
María was amazingly helpful and she has great customer service.

Very happy with the fast prompt service. Thank you for saving our weekend.

Dale M.

07/04/2018 12:00:00 SA

I generally do these repairs myself, but hey, at 56 and nearing retirement, I just can't risk injuring my back. So, it's time to call in the younger professionals.
I called around, a lot!
Quotes were between $2100.00 to $5,000.00 just to change the heater which is generally a 45 minute job in most cases.
Our water heater is located in our service porch, within cabinetry. It's nice to have it hidden, but lifting it out is cramped and difficult.
Chris was an absolute champion when I called Sunday afternoon and he scheduled us for Monday, 11:00 to 1:00PM.
They arrived right on time and went to work.
We had them install a new hot water circulation pump and also a 3/4 inch ball valve to help flush out the heater for periodic maintenance.
Everything went perfectly!
No add-ons, no issues, and the job was extremely well done. Exactly as expected.
Their price was 100% acceptable, in fact, it was the lowest quote we had received and they installed an American Made water heater, Bradford White.
If you need a water heater, don't hesitate to call Chris, I'm sure you'll be very pleased with this second generation, family operated business.
Oh, they're also extremely high-tech in regards to e-mail and text notifications of scheduling, driver arrival times and completion information.
Thanks for the job well done.

Y V.

7/15/2022

We discovered our water heater had a leak, and after researching and calling around we decided on Water Heater Warehouse. The office was professional and was able to schedule a technician same day to install a new water heater. The price was comparable or less than others. Manny and Arturo were very friendly and did an excellent job installing the new water heater. We are pleased with the entire experience from start to finish!

Jose G.

10/09/2018 12:00:00 SA

Wow these guys are amazing, I sent in a request for a quote at 6 am in the morning and got a call back within a minute. They had the technician Manny arrive within the hour they promised. Manny fixed my water heater within minutes as well, I will be reaching out to them again in the future. Highly Recommended.

Erick N.

9/29/2017

Had a plumber here yesterday to fix a busted hose. He did the job quickly and didnt bother to turn my water heater back on after he left. I tried to turn it on myself and failed miserably. The plumber kept blowing me off after he got paid. Called these folks to set an appointment, thought my water heater could be busted and someone spent the time to video call me and walk me through the process and check and fix it, step by step. I fully expected and offered to pay a service charge for the time I wastes them. They refused to charge me for just the help and fixed my issue. Good people, good company. Im only really sad i couldn't give them any business right now.

Definitely saving this business and recommending to anyone that needs this service.

Thanks again

Fernando F.

09/06/2022 12:00:00 SA

good service recommended cheap and friendly workers. will definitely call them again.

Eve P.

04/12/2020 12:00:00 SA

My water heater leaked last week and found The water heater warehouse on yelp with a very competitive pricing plus an additional discount due to covid-19. They are very quick on response with all my questions. They sent 2 gentlemen out couple days later to replace my water heater. They came within the timeframes provided and got the job done pretty fast and professional. Thank you and highly recommended.

Lana D.

4/21/2023

My waterheater needed to be replaced, and once I called WHW, the cost was half what I was previously quoted. Chris was knowledgeable and made the call and scheduling so easy. When Eddie and his partner came to install the water heater, they were friendly and professional. As they were working, I could hear them chatting with each other, and they seemed to really enjoy their job and completed the installation quickly and efficiently. Great price, customer service, and professional. I would recommend WHW for your waterheater needs.

Valerie B.

06/04/2021 12:00:00 SA

Great price and great service with respectful and professional staff, quick reply and they were here for work within 24 hours. We will defiantly use them again. It's so nice to have a good experience :)

Samantha S.

07/01/2022 12:00:00 SA

Very satisfied with our water heater installation process today. Our water heater went out and they were able to come out the same day and do a great job. Robert and Mario were extra clean and very professional. Would definitely recommend this company to anyone in need their services.

Toni S.

09/08/2019 12:00:00 SA

Great company to do business with. The guys came and replaced our water heater in about an hour. They were professional and personable. Their work area remained clean. They took the old water heater with them. Pricing is very reasonable.

Lynn L.

9/25/2018

Got a last minute text from a tenant stating that the water heater was broken. I went directly to yelp and found The Water Heater Warehouse. I placed a call and they picked up immediately and were very pleasant and knowledgeable. Everyone I spoke with was friendly and had excellent customer service. They were able to send out a tech the same day and handled the job professionally. They sent me photos of the before and after and even took payment via credit card over the phone. I was very happy with my experience with them and would be happy to refer them and work with them again in the future.

Jonathan K.

6/24/2020

You read some of these reviews and you're like yeahhhhh righttttt. Bs / fake / no way etc etc. blah blah. But lemme tell you something... they are awesome. I called around, shopped around, tank, tankless, rebate, energy star, this that the other. I'm happy I found and called these guys. I went tankless with and spent a little more to get the better and bigger model (with a little more rebate also) they came and did everything. Remove the old one and it's silly house, found a great spot for the new one, piping this that the other. ONE DAY after I called, got a video quote, and DONE. No upcharge, silly games, let me see this and that but this and that usual stuff from other companies.

Best of all I know they will be around if I need anything. Don't be silly, call them 1st, 2nd or 3rd even 4th. But after reading this... I'll leave it up to you!

Rodel L.

4/18/2020

These guys are the best on what they do. They sent a quote confirmed the date and came through and installed a new water heater. They cleaned up after themselves and took pictures of all the work and after completion. Sergio and Luis were the guys. Real nice and professional. I would recommend them to others. I called around shopping and they were the lowest price out the door. Another company wanted our business and they beat it. Got a rheem professional figured we get an upgrade from our 29 year old whirlpool, it was still going strong but we needed something more quieter and wanted to make sure we were up to code. Thank you water heater warehouse.

Jim J.

3/18/2019

Great experience! They were prompt and professional, reasonably priced. Installation/service was clean and timely.Definitely the way to go. I would highly recommend them.

Hiep L.

9/16/2020

Excellent service. I got my rebate even before my CC bill.

Letty G.

07/08/2021 12:00:00 SA

Very professional from the time service is booked, performed, billed and followed up by the Owner/General Manager. Thank you!

leslie k.

3/21/2020

From my first phone call to installation, this company was great to deal with. All my questions answered, great price, and competent and thorough installation. I read reviews but don't necessarily post any. These people deserve all the 5 stars they've received.

CVan C.

10/26/2019

Its service is excellent. The staff are courteous and professional. They were on time and let me know when they were on their way. They cleaned up after they finished their work. They made sure there was no leak before they left. I highly recommend the Water Heater Warehouse team, especially Steve, Robert, and Luis.

Kevin K.

9/21/2018

Can't go wrong with these guys if you need a new water heater. Chris was straightforward from the beginning, addressed all of my concerns, was flexible on scheduling, and offered the most competitive pricing. Manny and his associate were the installers today and were great to meet. Super friendly folks and very experienced. Showed up earlier than scheduled, texted us when they were on their way, and installed everything in 30-45 minutes. All around a solid job.

Steven C.

2/13/2019

Pilot light wouldn't stay on. Requested a quote on yelp and received prompt reply from Chris. Thermocouple replacement for GE SG50T, $175+20tip. Took about 20min. Quick turnaround, no bull, Thanks Chris, Pamela, and Steve.

Joanne C.

2/27/2021

Tito and Sergio were great. Their work was very professional and were also very nice explaining different things when we had questions. Would definitely come back to this company next time we need service.

T W.

3/22/2019

Quick, thorough communications, questions answered and install set super fast. The installers were early and done before they were even supposed to arrive! Super clean, efficient and left everything better than it was when they arrived. Highly recommended!

E C.

05/10/2017 12:00:00 SA

Do not hesitate, this is an honest, high service business. From first call to install, this company executed regardless of complexity. Keep up the great work!

Jenn L.

1/13/2019

The best. Showed up same day, on-time with a friendly, professional demeanor.

Returned on the SAME afternoon to install unit - again, on-time with a great attitude.

Great prices and, more importantly, great customer service.

Would highly recommend.

Scott Z.

04/05/2016 12:00:00 SA

This place did a great job. My wife and I were recommended by our Facebook Friends Community Group in Cypress, CA. The cost of a 50 gallon water heater and installation was a great price. I would recommend these guys!

h h.

09/05/2020 12:00:00 SA

They replaced my failing, old gas tank water heater with a new one.
The entire experience was excellent from the very start to the end. I contacted them because of the very good reviews on Yelp and once more this approach has paid off. They took my call right away, the person I talked to on the phone was kindness and patience personified: she discussed my options, texted me useful information, and then provided me with an estimate, which I thought was very good. As soon as I accepted the estimate, they called me to schedule an appointment, for the next day. Gave me a time window and the technicians showed up right on time, did a quick and clean job, very nice people. And the cost was exactly what the estimate said, not a penny more. The new heater works great. Just exemplary service.
If every contractor was like this, I would gladly stop DIYing around the house...!

Josh W.

9/28/2022

I called around to almost a dozen plumbers listed in the directory for The Switch Is On regarding Heat Pump Water Heaters. California has an incredible incentive now for installers to help encourage homeowners to change out their gas water heaters to Heat Pumps. It's a $3100 rebate straight to the pre approved installers.

What I found was that some companies didn't even know they were listed, or even worse, most companies were grossly overcharging and essentially keeping the entire rebate for themselves.

Water Heater Warehouse provided a straightforward price that did not change, I did give an accurate description and pictures before they came out for install.

Fully installed with a parts and labor warranty cost less than you buying the unit on your own and self installing, thanks to the rebate. The electrical work needs to be done beforehand, so keep that in mind if considering switching to a HPWH.

The guys spent about 6 hours here, much longer than I expected, but they did a top notch job. You can tell the pride taken in a clean and professional install.

Thank you for being an honest company with a great team!

modimes C.

8/27/2022

Our hot water heater suddenly stopped providing hot water and it was the third time this tank water heater would have been repaired. So I researched and reached out to a few places. Chris from Water Heater Warehouse called, did research with my provider and found a tankless with a sizable rebate, and was able to get a crew out the next day. I was so impressed with the level of customer service, I had them replace a second water heater as well. The communication was excellent. The crew arrived in the window they said they would, and worked incredibly hard in a small space during a heat wave. And they hauled away the two water heater tanks and removed the bolted in water heater straps. Since I purchased two water heaters I called and asked them to be certain that both addresses were noted on the invoice/receipt. Maria was excellent and had it to me same day. A few days later, coincidentally, an old pipe near the new water heater failed - thinking maybe it was related. Of courses it wasn't but they still sent someone out to check and I paid them to fix it - which they did. Amazing service. I've already recommended them to a few friends and won't hesitate to use them should I need to in the future.

Bob A.

07/05/2019 12:00:00 SA

This company is fantastic. Their prices are great and the quality of work is exceptional. They will go out of there way to offer exceptional customer. My bathroom shower piping was clogged. There was a chance they would have to break into the wall. They solved the issue without necessitating the additional expense. We hire them again in a heart beat.

Kristina and Raf V.

12/01/2017 12:00:00 SA

Chris provided us exceptional customer service via phone. This company even provides you updates via text on the location of the technician. I was able to schedule an appointment for the following day. Manny (the technician) was not only on time but finished the work in a timely manner. Great experience!

Kim L.

6/25/2022

Quick response. Very professional. Very friendly. good price. Would recommend their services. Thank you.

Nick S.

9/28/2021

This was a bit of a surreal situation;

I had a water heater go out at a condo I manage, they responded to my Yelp for help pretty late in the evening and after an informative phone call I made the decision to go with them.

They showed up on time the next day, had brought a new water heater with them in case the old one couldn't be repaired and ended up installing it for a great price. I was at work the entire time, and did everything with them by phone. I was able to sign the paperwork by phone and afterwards pay over the phone.

Tenant was thrilled to have hot water back so soon. Fantastic experience.

Leslie T.

06/04/2018 12:00:00 SA

They were very accommodating and informative... I had a million questions that I asked a million times and they were very patient with me... to top it off their professional work was awesome and beyond satisfactory. Thank you. Highly recommended...

Ken K.

02/01/2021 12:00:00 SA

Maintenance on your house is never fun due to the difficulty in finding good repair companies (honest, professional and with fair pricing that allows them to make a profit, but not gouging the homeowner). I can say that I found a fantastic plumbing company when I called Water Heater Warehouse to replace my water heater. Chris, the owner, replied to my first inquiry with a very fair price that included parts, labor and tax. All In pricing with a complete list of all parts that would be provided (water lines, gas line, straps, drip pan, etc.). Their technicians came out and did a great job with the install and took all of their trash and parts removed with them.

After trying to get quotes from other plumbing companies (using high pressure tactics - this quote is only good for today), I'm really happy to have found WHW. An honest company with fair pricing and professional workmanship. Give them a call, you won't be disappointed.

J K.

06/10/2016 12:00:00 SA

My water heater went out late one evening, so I made some calls the next day to get it repaired. After realizing it would be more cost effective to replace it, I called a couple places who were way overpriced. Home Depot gave me 48 hrs before they could install one, which was too long to wait. I called WHW and I spoke to Chris at 2pm and he gave me a great quote. They were at my house by 5pm installing my new water heater. I highly recommend this place.

Daniel M.

08/10/2022 12:00:00 SA

Great service. Reached out them winter 2022 for a quote and had someone come over to see if they could fix my existing water heater. A month later my water heater broke and no one could replace it for a week and they were the only ones that had a water heater for my needs. Installed next day and honored previous price.

Anna S.

07/08/2017 12:00:00 SA

Of course our water heater broke on a Saturday night.... I had called two places and this one was closed on Sunday. Thank Goodness for gym memberships with shower access.
One guy came out on Sunday and we were quoted about 400 to fix a heater knob (can't remember what it was really called) and almost a 1000 for a new one installed.

I decided to wait til Monday since the Water Heater Warehouse had such great reviews with affordable rates.
I'm so glad I waited! The owner was super nice and someone came out while my husband was home. They quoted half the price of the other company and we ended up getting a new heater installed for a little over 600.

We are very happy with our new water heater and are so glad we found these guys!

Jennifer Y.

1/20/2022

I was referred by my sister who has great experiences with them.
With 3 estimates, They have the best value for their services.
Even tho they were running behind, they text me and let me know about the delay. I will definitely recommend their services!!

Lexy S.

1/14/2021

Excellent customer service! My water heater broke, I emailed Chris for help at 8am and he not only responded within the hour, but scheduled a tech to come out to help before noon. They use texting extensively to keep you updated, which is really helpful as I was at work.

Vince P.

06/07/2021 12:00:00 SA

Straightforward. No-nonsense. Transparent. Excellent customer service. This is how every business should be like.

Linda C.

07/07/2018 12:00:00 SA

Our water heater went out late on a Friday evening. I requested a quote through Yelp and Chris actually answered moments later at 11:30 pm. He gave me a quote and had a new water heater installed the next day. The technicians were knowledgeable and professional. By supplying and installing the new water heater, there was no need to run around to Lowe's or Home Depot trying to price comparison. Chris told me the brand of water heater he would provide and I did some online comparisons. Determined his was a very highly rated brand and went with it. We couldn't be more pleased. Call them first!

Laureen V.

10/10/2018 12:00:00 SA

Good prices .... BUT..... don't leave until you have them light your unit in front of you..... they will not cover a service call- even with the one year guarantee- they will charge you 49 dollars to light your unit! We have 11 water heaters and are not novices.... we have bought several from them and trusted that they were tested..... took the last one to the property and tried multiple times to light it and it would not light! We then called the WHW and were told it would cost $49. Makes no sense!! Bait and switch? If the water heater would have had serious expensive repairs it would have been free..... but a lighting and testing in not.... this is not logical..... so, do not leave without having them light it for you to make sure it works

Michael C.

5/15/2019

Really great service from these guys. Super fast and reasonable quotes from Chris and scheduled a Monday appointment on Saturday night. My installer was in and out in 2 hours. Can't say enough about these guys.

Pi S.

05/09/2018 12:00:00 SA

Best company, great price!

Our waterheater was old and needed to be replaced. After getting bid from other places, The Water Heater Warehouse out-bid all of the others and Chris was on-top of getting me scheduled in. They removed and replaced the waterheater quickly and cleanly. I would strongly recommend them to anyone in the LA area in need of a new waterheater. I appreciate you guys and thank you!

Pryo H.

11/26/2018

You need to install or replace a water heater, give this company a call. They answer your phone right away and they are able to give an estimate over the phone. In my case they ( Chris and Tim) were able to come within the hour. Very friendly, courteous, prompt and keep the place clean after they done.

Pickle and Chickitta G.

03/12/2023 12:00:00 SA

Our 13 year old tankless water heater died and I was looking to replace it with a super efficient heat pump water heater. My research lead me to the Water Heater Warehouse, they were both listed under the Tech Clean California website (they offer a $3100 rebate!) as a participating contractor and one of the only water heater businesses that had yelp reviews regarding heat pump water heater installations. I worked with Michael who helped me choose the best water heater for my needs and answering all my questions. It was a great experience overall.

Adam M.

1/25/2022

Repeat customer here. Albert in the office and Louie in the field were a pleasure to work with. Came out quickly and did a great job on a warranty exchange. Highly recommend.

ES H.

05/09/2023 12:00:00 SA

I have used these folks before but will not do so again. I also have referred at least 4 people to them in the past. No returned calls, guys showed up late with no notice, then darkness while we wait with no hot water. Pricing is and has been fair but service went down hill. People have also always been nice but no returned calls and having to chase them is unprofessional in my book.

Julie T.

4/15/2020

They were great and quick! No hidden fees and just made the process really easy! They had a lot of systems in place for communication and it was great to see so many follow up text to keep you informed and up to date on the plans!

John H.

1/14/2021

Eddie and his crew replaced 3 tankless heaters in 3 hours. Amazing price and great workmanship. Thank you Chris and Tim.

Thomas M.

10/03/2020 12:00:00 SA

Awesome service at a competitive price!!!
Chris responded immediate to my messages on Yelp.
Their employees were very professional and did a phenomenal job installing the water heater.
I was charged exactly what they quoted me.

I will definitely hire them again when the need arises.

Billy P.

05/08/2017 12:00:00 SA

Look no further! Unbeatable pricing and top notch, honest service!

Heard about Chris and Water Heater Warehouse through a buddy. Chris was straight up and honest on the phone and his price blew everyone else out of the water! Cosmetic damage on a water heater gets you $$$ saved? Shoot, count me in, who cares what that thing you shove in a closet and never look at looks like!

Professional system texts you to remind you of your appointment and gives you a heads up on the location of your tech when they're on their way!

So the tank didn't fit in my closet when they got there... but not to worry! One phone call and a good chat later, a brand new tank was delivered to Chris and Will to install and no extra charge for an upgraded tank!

HIGHLY recommended!

Denise S.

11/05/2019 12:00:00 SA

What exceptional customer service! Chris was so helpful and quick to respond to our inquiries. Super fast and efficient while the guys were here and cleaned up very nicely when they were done!
Will refer them to any one looking for help with their water heater.

Linda W.

05/03/2021 12:00:00 SA

The came out quickly. They quickly got to work. Our hot water tank was replace in no time. Everything is new and my water is hot.

Kevin L.

7/21/2023

Steve C helped me to replace a new water heater today. He is AMAZING. Very Professional and Friendly!

Jeff S.

10/09/2017 12:00:00 SA

This would be the the second review I have left (multiple properties). The first one was 1 year ago, 5 Stars. This time around, no where near. When I called this morning at 8:30am and spoke to a live person that promised to have Chris give me a call when he arrived ... that message obviously wasn't relayed or was and simply put the side. Disappointed and I went elsewhere.

Ken B.

3/26/2018

What can I say?! Just amazing pricing and service. I got quotes from more than 10 other plumbers, and I was just astonished at how much less they would replace my mother's water heater for. Obviously, they specialize in water heaters, and since they buy the heaters in bulk, they can offer amazing deals. Their business model is obviously volume, and they deserve the business. Chris was very personable and professional, and they even replaced an old gas shut off valve at much less than I was quoted elsewhere. Great service at an incredible bargain! What more can you ask for?

Ruben R.

6/20/2021

Excellent service! I called for service and they responded within 2 hours and replaced my old water heater. I like the idea that I can call them if I have a problem and they will come out that day and fix it. I don't have to wait until next week for parts to be delivered...big selling point. They took care of me and I really appreciate it...thanks again.

Bryan L.

1/28/2019

Chris quickly responded with a comprehensive and competitive quote and they only carry top brands. Showed up timely on site and very thorough in installation and at a reasonable time. Customer service was great and payment and invoicing all done via phone. Will definitely recommend and use again in the future.

Snailrider M.

1/25/2020

Very good service and Manny was very informative and professional. The gas control was replaced promptly and so far we don't have anymore issues. Great work and clean.

Louis R.

5/29/2021

The ultimate professionals! Sent a quote request, and got a response from Chris, the owner, within minutes. The following day, I had Arturo and Luis here who not only hauled away my old tank, but completed the job in a rapid, efficient, professional manner. Best of all, it was done for $600-$1000 under some of the other bids, with everything (parts, labor, materials, warranty) included. Highly recommended!

Sean W.

04/05/2017 12:00:00 SA

Make a long story short, wife called me at 8am and said no hot water. Found Water heater warehouse on yelp, spoke to chris, gave me all the info and all my options. He had a new waterheater installed and my old one hauled away by 1pm the SAME day!! I mean not much more to say, Chris is a pro and they do a great job, no brainer if you ask me.

Simon V.

3/29/2023

Water heater warehouse is the place for all your water heater needs. Chris the owner gave me the best customer service that I have ever received. He really treated me like family and not just a number or dollar sign. He is very knowledgeable and will answer all your questions and concerns. He will not try to sell you products that you do not need. My house is very old and the iron pipping was not up to code and was a hazard to my family. Chris contacted the gas company for me to shut off the gas temporarily for my family safety and mind you this was at 8pm. Who would take time in this day in age to help a stranger this late. You are really in great hands with Chris and his very professional company. Give him a chance you will not regret it!

Xavier B.

1/19/2017

I would highly recommend going with these guys the next time you need a water heater. Customer service was great and so are the prices. You'll pay half what you would with the other guys. I will definitely be using them again in the future.

Jennifer K.

01/02/2018 12:00:00 SA

Chris and Manny are the best. Manny the technician fixed our water heater after the thermocoupling went out. Highly recommend their services! Honest guys who do great work. Will recommend them to friends and family.

M. W.

12/15/2022

This company is truly one of a kind. The staff is so professional and knowledgeable.
I have had nothing but first class service.
But please see for yourselves. If you need a new water heater or service on your current one give them a call.

TYVM
MPW
SO WHITTIER

Chris A.

5/21/2022

Chris and the entire Water Heater Warehouse team are amazing! What I appreciated the most is Chris taking the time to understand our needs and taking the time to answer all of my questions in a timely manner

On the install day the team showed up on time and did a tremendous job removing our old water heater and installing the new tankless heater.

On the invoicing side, the team shines with an awesome streamlined process with a level of professionalism and operational excellence that competitors simply don't offer.

5 stars all around for the best customer experience!

Yvette M.

11/15/2017

We noticed our water heater leaking this morning. Jumped on yelp and found Chris and his company! They answered immediately and came out to inspect within 2 hours. We had an installer back shortly after. They installed a new water heater. The install was very quick and smooth. I definitely recommend them for any water heater related issues. I loved how quickly they were able to help us out. Great job

Stephane P.

2/21/2020

Great company and prices. They have been a pleasure to deal with and have excellent installers. I would definitely purchase another water heater from them in the futures.

Laurie F.

3/19/2023

I purchased a water heater from Water Heater Warehouse about 3 years ago. Now they service my heater for annual maintenance. They were punctual, professional and efficient. I like that they send text updates for your appointment. I appreciate the email reminder for maintenance and the discount!

Jay H.

12/02/2021 12:00:00 SA

Seriously good and easy experience with this company. This is one of the few companies that would quote price over the phone. The heaters they install are good quality ones compared to the big box stores. They have a 2 yr no questions asked warranty. They will match or beat any other written quote.

The install took a bit longer than expected due to small things like vent line setup and stand height issues. The good news is that they took their time to do it right and kept my utility closet looking neat and organized. The vent lines were all taped, the unit bolted to code, and they took the time to explain detailed maintenance procedures.

Communication was pretty good. They always have people to answer the phones and their use of electronic contracts was appreciated. Made acceptance and work orders very easy to accept and very clear so both sides know exactly what's included.

The only nit-pick is that they don't work on Sundays, but completely understandable. I went an extra day without hot water and am glad I did. I'll recommend everyone to this company for a water heater.

Sabrina C.

11/28/2018

I wish there was 10 stars I would give Chris and his team 10 plus stars!!! I was not home when my water heater burst and spewed water everywhere we were taking family pictures at the beach. I called Chris in a panic and within the hour his team who were very professional where there to remove and replace my old water heater! They were so kind in my emergency and even cleaned up mess my old water heater caused hauled it away! They made sure my new one was secure in the unit we house it in also went the extra step they swept & cleaned that unit prior to installing the new one. The water heater was very cost efficient. For the amount of hard work we received I would have paid triple because of the wonderful job they did!!! Thank You to Chris and his team at the Water Heater Wharehouse Keep Up The Great Work!!!!!!!!

Mike L.

06/12/2020 12:00:00 SA

Don't even hesitate...this company is straight honest service. Spoke to Chris on initial call. Received simple straight information and prices. No double talking, or guess work. Basically this is what we have, this is what we do, and this is what you'll pay. Price was more than fair as well. Robert and Luis were the techs that came and installed my new water heater. Polite, professional and simply did the job...and well. The first call, them coming out and installing the new water heater, was all done within the same day. Not much else to say. Great company and people.

Brian V.

7/22/2022

Superb service!

The panel for my water heater went out and called this company to schedule a estimate. They came the next day and they had the part I needed. Long story short they fixed and serviced my water heater within a couple hours. Customer service A+, Quality of Service A+ and Time and Efficiency A+! Highly recommended!

Gary H.

05/12/2016 12:00:00 SA

Amazing company with honest people. I looked around for quote to replace my leaky 50 gallons water heater and found Water Heater Warehouse on Yelp. After reading positive reviews, I decided to give them a call. Not only Chris explain to me thoroughly what his installer will do, he told me an exact model number of unit I will be getting at half the cost of other installers quoted me, and potential rebate I could get from gas company. We set up an appointment for the next day. His installer (George) came in right on time, was courteous, and did a clean install. I just received my rebate this week and I couldn't be happier!

If you are looking for a new water heater and has came to this Yelp page, your search is done! Chris is the Water Heater Man!

Lisa M.

5/25/2019

This company is honest and does great work at a very reasonable price. My water heater burst one night around 8:00. I went on yelp and found the Water Heater Warehouse. Chris responded to my request for a quote within 5 minutes, got my information and scheduled the job for the next morning. Agustin and his helper arrived at the scheduled time and installed my new Bradford 50 gallon water heater in under 3 hours. They were very professional, answered all my questions and left the place clean. I was skeptic at first because they had so many positive reviews, but I'm so glad I took the chance. Chris's price was $575 less than the inflated price my plumber quoted. It is very refreshing to know there are still honest people out there. Thank you Water Heater Warehouse, I highly recommend you!

Tony G.

08/02/2023 12:00:00 SA

Had a second water heater go out at my residence, contact that these guys at 7:00 Wednesday morning, by midday they were here installing a new water heater. These guys are very prompt and professional. Not to mention a great price.

Patrick T.

9/20/2017

Professional fast and thorough, price is right. If you need any type of water heater they have it. Call them first.

K B.

1/24/2016

Beyond thrilled to find The Water Heater Warehouse. My previous plumber had recommended going with a water heater that had a cosmetic imperfection in order to save cost. I was worried about this but our water heater is in the garage, so I didn't really care if it had an imperfection. So this time when the water heater went out in our rental, I researched where to find a scratch and dent model. I found that The Water Heater Warehouse came recommended as one of the top appliance deals in the area - they are located in Fullerton. I read the yelp reviews and they were all positive. I had my spouse call Chris to get more details. My spouse swore it was too good to be true. However, let me tell you, this is a legitimate deal find!!! Chris is the owner and knows his business. The model we choose had a 12 year warranty and we received a yelp discount in addition to a gas company rebate and all for half the price that I would have paid if I went to Lowe's and/or Home Depot. Yes, I did do my homework and called others to make sure I was getting a good deal. I had to wait until the following day to have it delivered but the delivery team was professional, knowledgeable and competent. We couldn't be happier. If anyone really wants to feel like they got a great deal, this is the place to get your next water heater. Wish I would have known about this place sooner!!!

Mauricio S.

5/16/2018

I had a sudden leak in my water heater. After calling several plumbers, I found Chris was the most honest and reasonable priced from the start. His team came out first thing the next day and replaced the unit with a tankless system that was sized to my needs. Great service, price and communication.

Greg S.

06/12/2019 12:00:00 SA

Chris answered my request within a matter of minutes and was far cheaper than the others. I had difficulty on my part trying to setup a date when it met my schedule. I advised Chris I'd get back to him. He was very patient with me. I finally set up a date. When Chris got back to me he told me what brand,etc and price again. I requested a Rheem as it was rated better and he responded back to me quickly and changed it. George was scheduled to come at 11:00am. He got here at 10:40. They left at 11:45 with everything complete. George gave me instructions on how to drain the tank yearly. George and his partner were very thorough, cleaned up everything before they left. I highly recommend this company.

Noel M.

12/25/2021

My water Heater went out the day before Christmas Eve! We had to events planed with family over the next 2 days. I called the Water Heater Warehouse at 3:00 p.m. They were so nice and said they could come out between 5 and 7 p.m. They showed up at 5 and completed the installation by about 7:15. I was shocked that they helped me out the same day I called. The best part is the price was one half of what I was quoted in an earlier estimate that same day. My advice. Don't go to your local hardware store. The installers they use way over charge! I don't casually give out superior reviews to companies but these guys deserve the best. You can't go wrong!

Noel M.

Jason W.

2/21/2018

My water heater has a popping sound. I decided to replace it. Called The water heater warehouse. Chris, the owner, answered all my questions and handled the business professionally. Manny, the technician who installed the water heater, showed up on time. He is very friendly and knowledgeable. Overall, the company offers very competitive price and excellent customer service. Thank you, the water heater warehouse.

Regenia H.

12/08/2021 12:00:00 SA

Luis came at 9:30 am and by 11:00 I had a brand new water heater. He was so professional and respectful of my property. He answered all my questions. I will recommend them to all my friends.

Stephen S.

4/18/2017

Water Heater went out and I started the Home Depot/Sears search and costs and came across Chris. Affordable, honest, quality of service and Manny was excellent. He showed up within the window (same day) and was diligent to replace it. Yes, there is a dent in the water heater but it's a dent in a water heater....1/3 to 1/2 less expensive than trying to do a big box store and they carry a 3 year warranty . Strongly....strongly recommend them!

Yuko G.

11/17/2018

Our water heater got broken, my husband made an appointment with them. They gave me a text to notify service person is on his way, and he arrived exact time range that they told me. He installed new water heater to difficult location, did great job. My husband and I am satisfied with their service.

Heather O.

8/13/2018

Who knew hot water was so important. I learned the hard way. Haha. The pilot assembly went out and I called water heater warehouse. They were able to come out the same day. The gentleman I spoke to on the phone was informative. The repairmen arrived on time and quickly fixed the issue. I felt the price I paid was more than fair. Thank you again!

JA S.

9/20/2022

Leak in the water heater tank at one of the apartment complex that I manage. I called several places for a quote and availability and they were able to do it the next day.

Ramina K.

10/22/2021

I will not recommend them at all. They are not reliable and not responsible. I do not trust them for any warranties that they offers because they always find a way to blame something else for the problem.

Richard R.

6/26/2021

Great customer service, good pricing, and offers military discounts! Chris, Tim, and Steven have done right by me twice in 1 year. They are knowledgeable in what they are doing and talking about.

Robert N.

5/14/2018

Quick and hassle free installation of a Commercial Water Heater. Didn't nickel and dime us and did it for a competitive price which they stuck to. Will use again!

eunseok s.

5/18/2023

It's a wonderful experience with the company, but one thing made me to give 4 stars. There was a situation where the gypsum finish under the heater was broken while installing the heater. Still, the installer just cleaned up the broken part and there was no explanation or apology for this. Also, during the installation, the fact that the finish was broken as the installer stood on the area around the heater, I think that if he had been a little more careful, more portion could have been prevented from falling.

Karla L.

9/16/2022

There's not enough stars to give to this company. After looking and looking for a water storage tank and a water heater, I finally found them and they are just wonderful, from From Lucy to all the technicians, they are all just great, polite and friendly. They did two jobs for me in one week, and I highly recommend them. I have rental units and trust me, I look around a lot for price and service, I don't need to look more for water heather services, this company it's just amazing!
Fast and reliable

Prasad U.

7/26/2020

Installed a Noritz Tankless Water Heater via these guys. Loved them because:
- Reasonable Price
- Quick Install (next day after we accepted quote)
- Cleaned up after themself
- Wore Masks
- Respectful and responsive to our needs and suggestions

Great job overall, highly recommended!

Rekha P.

3/18/2021

I am pleased with their service, technicIan and the professionalism. The tech guy Manual was knowledgeable and did a good job. They solved my minor issue and finish the job. Based on my experience I do recommend other.

Chuy F.

01/05/2015 12:00:00 SA

My water heater was giving me problems so I found these guys online.

I called them and they gave me a quote fairly quick. They had very good pricing and were able to deliver and install the same day.

Definitely recommending these guys to all of my friends and family.

Marianna K.

06/04/2021 12:00:00 SA

Water Heater decides to unexpectedly quit providing hot water A few weeks back! What to do? Call a bunch of plumbers and maybe get the run around??? As choices limited I turned to Yelp and came across this company- so glad! Even though getting late the tech still came out same day, was up front about it most likely needing thermal coupler rreplacement, he had the part, and in minutes hot water again!!!! No stress, no pressure, no games- office people friendly and efficient as well. So far so good - would recommend .

Shirley G.

09/06/2019 12:00:00 SA

Pamela answered the phone and quite knowledgeable about the problem with my water heater as I explained the problem. Pamela is to be commended for her excellent inter personal skills. I made an appointment for later in the afternoon which I was quite pleased with as I wanted same day service. Eddie and Sergio arrived at the appointment time. Both were quite knowledgeable, professional and polite. My new water heater was installed without any messy cleanup. Both men went above and beyond to ensure that I was both satisfied and pleased with their installation of the water heater. Thank you for your service.

Dan M.

09/09/2022 12:00:00 SA

Office staff and water heater installers were friendly and knowledgeable. They did a great job, nice company!

Diane S.

05/02/2021 12:00:00 SA

After over 25 years of my water heater, if finally failed last Thursday. I reached out to NextDoor for a recommendation. Got one for the Water Heater Warehouse in Fullerton. I called them the same morning and got an appointment for a new water heater installation the next morning. The men, (Robert and Tito) showed up on time, uniformed and masked. Within less than 2 hours, they removed my old water heater, cleaned my exterior closet of spiders, webs and vines, and installed and strapped a new 40-gal tank. $1299. Seamless and reasonable.

Kim L.

4/29/2021

Manny and Arturo came and installed the water heater today, I am very satisfied with their work. They were fast, efficient and clean job

Yeason F.

5/15/2019

Manny messaged me and came within the expected time slot given. Needed a replacement and they installed it right after the inspection same day. Friendly, provided updates and emails, efficient! I'd definitely call them again. 5 star easy

Paul C.

05/08/2021 12:00:00 SA

We noticed that our water heater was not working around 6:30pm on a Monday evening. I started my Yelp search reading reviews for multiple plumbing services. I was interested in switching to a tankless water heater and wanted a plumbing service that specialized in installing water heaters. I sent Water Heater Warehouse a message which Chris responded to promptly. Chris provided the details regarding tankless water heater and patiently answered all my questions well into the evening. When I committed to an installation appointment the next day, Chris asked that I send him pictures of the current water heater and where it's installed. When he saw the pictures, he let me know that there could be an issue with space for the required ventilation of a tankless water heater. In the end, we had to install a traditional tank water heater. Chris was up front with the cost for a tankless water heater and a traditional tank water heater if my home could not accommodate the required ventilation. The plumbers showed up on time and professionally installed the water heater in a timely manner as scheduled the following day. They even installed a pan beneath the new water heater. The final price was more than reasonable and the installation was exceptional. The Water Heater Warehouse will be the company I confidently refer friends and family to moving forward.

Ray D.

9/18/2018

I heartily recommend this company. They were prompt, courteous, friendly and the price was very reasonable. The entire process from my first call, visit for a quote for service and actual installation only took 2 hours on a Saturday! I am very impressed!

Jennifer J.

8/23/2020

Very professional staff that provided excellent service. They had someone at my house within hours of me calling and the cost was about $150 lower than everyone else I called. Couldn't have received better service. Thanks! Chris and staff.

Andres S.

3/16/2018

Promt answer and excellent customer service,. Showed up on time and took care after business very efficiently.
Thank you so much for a great service .

John J.

4/23/2020

Oh man, what service!

From the response online to the physical installation in less than 24-hours, it was a relief to know there are actual professionals out there who know what they are doing.

Couldn't be happier with the entire process from start to finish.

Wife was surprised at how quick the entire swap out (50-gallon water heater for a 50-gallon water heater) was but at the end of the day...we have hot water again.

A+ service and value.

Gary A.

10/24/2021

Our fire pit is fully functional again!

I requested quotes from reputable fire place companies here at Yelp to fix our fire pit. One of the burners have been clogged and not producing flames anymore.

All three of the quotes I've received seemed to be really high just to fixed the clogged pipe. Since this job is mostly about plumbing I decided to reached out again to WHWH like what I've done in the past where they installed new toilet and hose bib in my house. Who would've thought that WHWH could also fixed these types of work, right! They did!

Cut the story short WHWH once again fixed my problem for a fraction of the price the other companies had quoted me for! Their original quote was just to replace the clogged pipe but they ended up replacing ALL the rusted pipes as well and not just the clogged one for the same price! Sweet!!!

Thanks again Chris for yet another quality work and awesome deal you brought to my household!!!

Carla A.

1/16/2019

Excellent service ! I called at 8 am and George and his assistant were at my house by 12:30. It took 45 minutes to install with all the current requirements. Very impressed and the price was affordable.

Chelsey P.

06/09/2021 12:00:00 SA

i requested a quote and got a response very quickly. they were able to break down what was included in the estimated price they gave me which was super affordable. everyone i spoke too was extremely friendly and super helpful. the gentleman who came to install the water heater was polite, worked at a good pace and was very friendly and professional. i would definitely recommend this place to anyone in need of a new water heater.

Miguel T.

07/06/2021 12:00:00 SA

Great service, sent out a request for a new water heater replacement and Chris quickly responded. He was very informative and provided me with options. They came out same day and installed the water heater. I had hot water in the evening. Thanks for the great service.

Dana A.

3/26/2022

I had a water heater that was starting to pop and gurgle when it was heating up. My neighbor had used Water Heater Warehouse couple of years ago and was very pleased with them, so I gave them a call. From my 1st call all the way through the installation, they were awesome. The tech/phone support, sales and installation crews were very friendly, patient, knowledgeable, professional, AND customer focused. Bottom line they did an all inclusive (no last minute extras!) job. It was perfect the , professional, AND cost competitive!
It is wonderful to deal with a company that is professional, concerned about the customer, and has integrity.
Thank you Sabrina, Lucy, Mario, and Gino!!!

S. S.

01/07/2019 12:00:00 SA

Chris was super. Very informative and professional. Installed a new heater within hours of my call. Very happy with my experience.

John L.

7/24/2017

They did a great job gave me a reasonable quote and came out and installed it the next day the technician was great

Matt C.

12/23/2018

Chris and Jimmy were very helpful when my water heater crapped out. Without asking, they did a good job of explaining the installation of the water heater and what may happen after initial installation, and just a few quick troubleshooting tips.

Also chose these guys because their prices were very competitive and were able to foresee a lot of common problems and gave me a few heads ups things to watch out for.

Would definitely recommend to others when they need their water heater replaced. I appreciate this company's honesty and their prices.

Judy S.

1/19/2021

Very positive experience with Water Heater Warehouse. The owner, Chris communicated with me via online chat which was very helpful. He was very knowledgeable and gave me a one price quote that included everything, no extra cost for this and that. And he guaranteed his price was lower or he would match plus an additional 5% off. He was right. I checked four companies and his price was the best. My water heater is outside so it was installed while I was at work. Installation was great and clean up superb. I was able to call in to make my payment. So easy, great top notch service, and no hassle. Totally honest and fair. I highly recommend Water Heater Warehouse.

David S.

09/03/2021 12:00:00 SA

Awesome experience and very accommodating.

A) arrived with damaged box and a damaged heater (granted, can't tell state of water heater in box). The box is how I tell if stuff I buy is new/original. I rejected it. They took it back no questions asked and asked what date/time would work for another.

B) Installers answered all of my (helicoptering) questions as they were installing. I'm pretty thorough here as I'm a retired (anal) engineer.

C) installers explained all that they did and gave me verbal instructions as well as manufacturer instructions.

D) installers were well presented/friendly.

E) company honored a quote from neighborhood co-op thrive.

All is good!

Matthew C.

03/03/2019 12:00:00 SA

Fantastic experience! Incredibly prompt and professional responses both via yelp messaging and phone. Installation/service was fantastic as well and also VERY well priced compared to hiring a plumber. Definitely the way to go.

Koji K.

06/11/2023 12:00:00 SA

The entire team at WHW are very professional and very well trained. I purchased a 50G electric water heater after speaking to Michael on the phone. We talked about several options, he gave me the prices including labor, tax, etc, it was that simple. Their crew texted me once they left their warehouse and arrived exactly on time. The two guys did a great job with the installation. Introduced themselves, did a great install, swept up after and left the space cleaner then when they arrived. I would recommend these guys to my Mom without hesitation. Thanks

Ann N.

09/03/2021 12:00:00 SA

We appreciate very much WHW service. They truly earned our business. Best value. Definitely recommend WHW to family members and friends.

John D.

5/17/2018

My tank was on its last legs. The light went out and Chris came next day on the Mother's Day. Assessed my tank and gave his recommendation. George and Steve came 2 days later to replaced it with a high efficiency Bradford White water heater. Very friendly and clean up after they are done. Very professional outfit.

Jan R.

5/19/2019

Great service and kind techs. Explained everything and fair pricing. Highly recommend.

Mina A.

5/18/2017

My water heated broke down after only 8 months (bought it brand new) and typical scumbag Whirlpool refused to repair it. I figured out what part it needed, and had them send me one, but had no idea how to install. Looked up water heater on Yelp and these guys were the top pick, so I booked an appointment.

I was thoroughly impressed by the quality of service, speed, and overall expertise exhibited by STEVE and The Water Heater Warehouse.

Will definitely be calling them again for my water header needs.

Simon L.

3/25/2019

First off, I rarely give 5-stars to plumbing services because I had nothing but bad prior experiences. I had an emergency over the weekend with an old water heater leaking and needed a replacement ASAP which means I can't wait to wait another day.

So here's was my experience.

1) Schedule my appointment Sunday 11:30 PM using their website. I requested an estimate for 8 AM the next day.

2) Tim called to confirmed @ 7:30 AM on Monday

3) Then he mentioned that an onsite estimate is really not needed because they offer a fixed price install for a 50-gallon install that included just about everything I needed. MEANS: I have no worries and just get the job done! No more surprises the plumbing industry is so famous for.

4) Took their same day noontime appointment, they arrived on-time and wasted no time installing even while I was away on a last minute errand.

5) About an 1.5 hours later, I got a brand new water heater working. I went with the Rheem brand because it's got great reviews and parts are readily available. They even replaced both my water and gas shut-off valves after noticing they were leaking. No surprise charges, all included with my install.

I'm a very busy guy and this is exactly what I needed. No worries, fast service, and great price on the water heater and install. I'm glad I found these guys.

TIP: Don't wait until your water heater leaks, just replace it when it hits the 10+ year mark. I learned the hard way after my wood flooring got soaked from water leak.

Brian N.

12/18/2019

I had them replace my old water heater tank for a tankless one. I also had them install a salt free whole house water softener.

The entire experience was wonderful. They were in constant communication with me as to when they would be arriving at my house and were able to answer all of my questions. They worked around my work schedule and completed the entire install in less than half a day. Their work is clean and professional.

I had the install done back in June. What prompted me to finally write this review was that the tankless water heater started to make strange noise when I used hot water. It was a Sunday afternoon, thinking they'd be closed, I messaged them through their website. Within 5 minutes, someone called and I was able to schedule a technician to come out and check out the issue the next morning! This was great service. They found that due to all the rain we had during that weekend, water and condensation got into the system and had to be cleared out. They fixed it within an hour and I haven't had any issues since.

The guys here are top notch and I highly recommend them!

Leigh S.

7/17/2020

Requested quote, the price was right, they have an in-house warranty on top of the manufacturer. Showed up as promised, replaced the water heater, took the old one, completely cleaned up. Would use again and definitely will recommend.

H L.

10/02/2018 12:00:00 SA

These guys are professionals and very courteous. I requested a quote late last night at 10:30pm, and chris responded within minutes. The house call is free unlike others that charges $80 just to come up. It was a simple water heater replacement but the service is quick and easy. The replacement was done at the same day, and I have a happy tenant.

Reymond R.

1/20/2022

I contacted The Water Heater Warehouse regarding our tankless water heater issues. They set set me up with an appointment that worked with my schedule. On the day of the appointment I got a call a few minutes before they got to our house. Steve was very helpful and took his time to check what was the issue with our tankless water heater. After he was done he provided us with recommendations to take care of our heater and a few things we can do to improve our system. I like how professional they were from the beginning. Highly recommend this company.

Martin W.

5/13/2021

Lowest quote after more 5 quotes from other competitors in the area. Helpful in pointing out rebates through gas companies for installing tankless water heater. Came out to check on things when water pressure dropped due an unrelated issue just to make sure nothing serious was going on. Very professional.

Ana S.

1/15/2021

Excellent service! Water Heater Warehouse never fails to deliver high-quality customer service, great work, and all in a timely manner. I am a property manager for Riverside Property Management, Inc. that services all of Riverside County and have had Chris and his team handle quite a few of our jobs, large and small. Each time, I have received glowing reports from our clients and tenants on his excellent service. Licensed, bonded, and insured, WHW is the best quality and price you can find while simultaneously delivering quality work and keeping you and your property protected.

Nhue G.

8/15/2021

Great service! Our water heater broke the night before. We called a few places and Water Heater Warehouse has good price and very responsive. They were able to come the morning we called and install a new water heater quickly.

They also provide warranty and will price match as well. Overall, it was great working with them and we had a stress-free experience. Our water heater was up and running that day.

Hongwei X.

10/23/2020

Alberton is very helpful and kind. The service team arrived on time and finished the new heater installation within an hour. Excellent service!

tauni m.

12/31/2021

I had three plumbers give an estimate to replace my waterless tank. One plumber said he couldn't do it because of the mess the last owner made (worst DIYer), one quoted too high, and the water Heatwr warehouse gave a decent quote. The guys came they replaced it they cleaned up and left all within two or three hours. It was effortless and I was very happy with them.

Chris B.

12/12/2018 12:00:00 SA

Woke up a couple days back to my kitchen floor covered in water and realized our water heated had given up the ghost. Used the get estimates feature through the Yelp app with about 10 different plumbers and water heater specialists. Not only was Water Heater Warehouse the first to respond, their price was by far the best and was all inclusive and comprehensive. Name brand product (Rheem), all needed valves and connections, would bring things up to code if necessary, haul away of the old heater, pan, tax, etc. Unfortunately this happened on a Sunday and they couldn't make it out till Monday so cold showers and shrinkage for us for one day.

Their tech came out and got right to work and completed everything in about an hour and everything was done very cleanly. No dreaded up-sell BS or bait and switch or any nonsense at all. Very refreshing. Only smallest nits to pick was our technician was running a little bit late so I called asked for an eta. I was informed of when he'd arrive but also that I would get a text letting me know he was on the way. Good news, he arrived before the revised eta. Bad news was the text telling me when he was coming came AFTER he had already completed his work and left. Lol. Can't win em all I suppose but Water Heater Warehouse won 99%. Super fair price, quick response time and actual humans answer their phones, clean work, and totally as-advertised service which is so often rare. Sucked to have to replace a water heater right before Xmas. But WHW made it as painless as possible. Thanks guys (and girls)!

Rollin G.

09/07/2022 12:00:00 SA

Really bummed by the performance of the Water Heater Warehouse. I spent $4,200 for a tankless water heater installation.

They took out my old water heater and installed the new tankless water heater. With the amount of reviews they have, it's a no brainer that you'd give them a try.

Unfortunately, my experience was subpar at best. They installed the water heater. I asked them to try it out to see if the water was hot. It never got hot but I was told it can take time to get hot. It ended up never getting hot water.

I called the company and they came back out. They realized it had an error message. 20 minutes later and it comes back that the water heater won't work in my condo. They gave me concise reasoning as to why. What is frustrating is they didn't do this diagnostic testing before they installed the tankless water heater.

The company uninstalled the water heater and refunded me my money right away (I respect that). They didn't offer a discounted product or any other solution. There was no sense of urgency on what they could do. They told me none of their guys were available to install that night and didn't even mention about a time tomorrow.

Ironically 3 of their employees showed up to help their guy uninstall my product. I guess their time freed up.

For the sake of quality control, I called 4 other water heater companies that I found on yelp (the same companies you'll find in a search for water heater installs).

All 4 told me with the pictures I gave them, and the basic knowledge of my home, that they would never recommend a tankless water heater based on the location of the water heater in my home due to the fluctuation in gas levels as the gas travels more than 50 feet.

I run my own business, and understand the power of reviews. This needs to be a learning experience that you can't just show up and install something without doing your due diligence.

For a $4,200 installation, with most of that cost going to labor, I'd hope you'd send someone familiar with the style of home. It's okay bringing guys to learn how to do it, but it's a high cost to install a tankless water heater and not understand the nuisances. I pay top dollar for top dollar service and experience. The top dollar price far surpassed the experience that arrived on site.

I mean no disrespect to the laborers that arrived on site, but as a business owner, you NEED to have a Standard operating procedure that each employee follows. A SOP allows for guys like Eddie who is an amazing worker to be able to assess a condo prior to install and determine if a tankless water heater is appropriate or not. A SOP will give the employees clear steps and questions to get answered so they know how to do a certain job through completion. A SOP also allows guys of different experience levels the chance to follow guidance that experienced managers laid out for them, without the managers being there onsite. They sent me the response from the Noritz rep.

- look for a secondary/step down regulator which is usually present in condo/apartment settings. You have good gas pressure, but it drops to 0 water column when they try to fire the heater. It's either the gas line is undersized or 1 or both of the regulators has gone bad.

- No tankless will work with 0 or inconsistent pressure. The job of the regulator is to maintain consistent pressure. So it's either that, or the 1/2 inch gas line is too long. You can only go 50 feet on a dedicated 1/2 inch line with that heater.

this is a GREAT example of what to put in a SOP. You'll never make the same mistake again. I only say all of this to spare y'all from losing close to $5,000 on a job again for something very easy to cross train on.

I sourced a new water heater company that will be giving me hot water in my home before 9am tomorrow.

Their employees are hourly and work as early as 6am (after I spoke with most of them). They lost a $4,200 sale on the product + all of the double time these guys made installing it and taking it down. A lot of money lost for simply not fighting to make it right. I wish y'all the best, and I hope you take my feedback to heart and make corrections.

Al F.

12/09/2021 12:00:00 SA

Water Heater Warehouse came on the same day I requested an estimate. My 8 year old 40-gal Kenmore was acting up with the 7 blink control module error AND the temp sensor error. I tried fixing it myself by replacing the sensor but nope. So I was facing either a $400 repair bill or just replace the entire heater with a modern tankless. I asked for 4 estimates and Water Heater had the best Yelp reviews AND price. So I signed the contract. The reps on the phone (Lucy and Albert) were incredibly friendly, understanding, and tried their best to make sure I was happy. Communication was excellent with multiple emails and texts reminding me of the appointment.

They came the day after for the install. There was some confusion on the extra work I had requested but they made it right and we came to a fair compromise. Eddie was fantastic. It turned out to be a really complicated install cause I was moving gas and water lines from interior to the exterior of the house. Eddie and his partner were right on time at 9am and worked until 9pm!!! I felt so bad for them. But they stayed and made sure everything worked perfectly. Love these guys and will be using and referring them to everyone.

If you are in SoCal and need water heater help, look no further. Check their Yelp reviews and Google reviews. These guys are great!

Christopher D.

4/15/2019

If you're looking to replace your water heater look no further.
I called and was provided the lowest estimate which included everything. They offered to come out the same morning but I had to make an appointment for another day.
The day of the appointment Manny and his assistant came out at the scheduled time and promptly removed and replaced the water heater. They were in and out within an hour and half.
Awesome service and I would definitely recommend!

Dan D.

1/14/2019

So long story short, my water heater went out on a Friday night with three load bangs. After contacting another plumbing company on Saturday I found out my 7 year old AO Smith water heater was under recall. I didn't have a lot of faith that I would get my water heater repaired under warranty in a timely manner so I contacted Water Heater Warehouse on a Sunday. (They are closed Sunday) but I got a prompt response back from Chris via yelp, complete with a quote. I went ahead and schedule a replacement for Monday morning. Early Monday morning I found out my water heater qualified for a repair so I had to cancel. Unfortunately WH Warehouse lost the sale but they will get my call and recommendation next time. Their quote complete was $400-$800 less than the completion. Communication was excellent.

Erica S.

02/05/2022 12:00:00 SA

Our water heater broke the day after Christmas and, with a newborn at home, we were desperate for a quick fix. The Water Heater Warehouse team was easy to reach, super responsive, and incredibly professional throughout the whole process. It only took about a day to go from initial contact to a newly installed water heater (not bad since we reached out on a Sunday of a holiday weekend!), and the experience was seamless.

Leanna H.

9/30/2021

Reached out for a quote through yelp and the owner responded in less than 5minutes. They provided excellent customer service and their prices beat out other companies. Straight forward, no BS. Clerical staff was efficient and promptly emailed docusign contract and we were all set. They installed our new water heater the next day and were right on time. They offer quality brands, warranties, and lot's of knowledge. Highly recommend.

Joe B.

12/23/2021

I had a 22 year old water heater. There was nothing wrong with it, other than it was 22 years old. But, with Christmas around the corner, I thought it should avoid the possibility of a failure and got a couple of quotes for the installation.

My usual plumber's quote was 30% higher than WHW. He was unable to do an install for 5 days. WHW provided same day service, replaced 22 year old parts, and left the site cleaner than when they arrived. The installer, Steve, did a great job.

I am glad I chose them. I would highly recommend them.

Steve B.

4/26/2017

I had a great experience with these folks. Water heater leaking and needed to get fixed on short notice. Called around and got some that would provide no information unless came out and a couple that were very upfront but priced at a premium. I spoke to Chris here and he was very upfront, to the point I was concerned about what the catch was and quizzed him on details. Decided to move forward. Their communication leading up to arrival within the time window promised was exceptional and throughout the replacement. Price was excellent they were upfront about every detail and provided pre and post pictures. The quality of the installation and water heater exceeded my expectation. Even received a follow-up call from Chris to be sure everything was provided as expected. These are dreaded situations and disruptive the day you are dealing with it. Ended up to be a really good experience in the end because these folks were really on point.

Aaron N.

2/14/2019

Very professional and prompt service. Called on a Sunday and was onsite next day and presented solutions to my water heater problem. I would highly recommend.

Jim S.

10/27/2022

They were quick, knowledgeable and knew what they were doing.
More importantly they were professional and took pride in what in their work. Hats off to Luis !

Sasquatch B.

3/16/2018

Called Monday at 5pm. Heater leaking. They replaced on Tuesday. All new heater plumbing pipes, new ball valve, everything replaced. Price was lower then depot and Lowes. They answer the phone, and communicate well. Would recommend to anyone needing a water heater.

Brandon A.

11/21/2018

Let me start by saying that I did not have an official yelp account, but had to sign up to give these guys a review.

My water heater started leaking yesterday and I had heard of these guys through a friend. I called Chris and he was very quick to take my call and gave me a quote over the phone. As this was a very unexpected expense (especially during the holidays), the quote Chris gave me was very reasonable. Other places I've heard of quote almost double of what Chris quoted me. Chris did say they had a very full schedule but would do everything to add me on and make sure my emergency was taken care of.

I received a texted message from Tim when they were in route. Tim and Jay showed up in a timely matter and got started on the heater right away. After they got the rest of the water out of my tank (most of it leaked into my garage) it took Tim and Jay about 45 minutes to complete the job. I was very impressed at how fast and easy it was working with them. My unit was brought to code and they even disposed of my old water heater.

I cannot be any more happy with the service this company provided. Just like my friend told me about them, I will be recommending them to my friends and family too. Chris, thank you for being so honest and providing me with great service. Tim and Jay, you guys are awesome.

Keep up the great work Water Heater Warehouse.

Happy Holidays from your friend Brandon A.

Myha V.

3/13/2020

The reviews are spot on! Our water tank died on us and we've been looking for a tankless replacement. The guys at the Water Heater Warehouse are friendly and responded quickly, answering any questions I had. They came out within a day and did the job flawlessly. The whole process was so easy and without any hiccups. Would highly recommend them! Thank you!!

Paul R.

08/01/2016 12:00:00 SA

I want to say Chris and his crew ( Steve) have been excellent with customer service and repair. I recently purchased a water heater but unfortunately the sensor went out. I called and Chris answered and he promptly sent out someone to repair it with no charge. I would definitely use them again.

Richard L.

04/09/2019 12:00:00 SA

Response from Chris (email) and telephone call from the lady handling the office when I had a concern about a water heater installed at our home by the crew at Water Heater Warehouse was first class. After being paid and the heater was installed, the company sent out a technician to inspect the job and address my concerns.

I just want to say the price, installation and follow up by email, phone and a revisit to inspect the water heater, ducting, etc. was amazing.

Thanks Chris and crew for the great job and follow up. Your price was also excellent.

Thanks for all the time spent on the phone and I am glad we added the expansion tank for only $100 for parts and labor.

Chi Man W.

3/30/2019

These guys are truly amazing and genuinely trying to help their customers. I would give 10 starts if I have the option to do so and here is why. I landed at LAX on Friday around 6 PM from a spring break vacation, as soon as we got into the car, i was told by my other family member that there is no hot water at the house for the past 2 days. Great, youtube leaning channel time. after a few videos and spending about 45 minutes messing with the water heater, i was able to take apart the whole igniter kits and to find the igniter cable was actually broken. Took the broken part to Home Depot only to find that they don't carry such parts. They have the exact same water heater for sale and the parts on display but they don't sell the part. The sale associate was nice enough to search up on local store that would carry them but unfortunately they were all closed. So then come Saturday and here is where the nightmare begins. The one that was suggested by the Home Depot associate was actually closed on Sat. I then search up about another 20+ stores on google that are close by, they all giving me the same answer, either they do not carry parts for Rheem or they have to order them and takes about 2 business day for it to be deliver. I am looking at about a week without hot water. Finally, found one that has the part, but want it to charge me $500 for the repair, keep in mind that my water heater only cost me about $700. Another one was trying to be funny by trying to sell me a tank-less water heater. Luckily, after spending 40 minutes calling and searching on google while sitting in my car in a empty parking lot, The Water Heater Warehouse phone number show up on google, so I called and that is when my luck started to changed. First of all, i ask if they are service based or they are a plumbing store, the answer was they actually provide services but can only come to my house on Monday and the cost for parts and labor would be about $200, which is very good compare to the other guy that wanted to charge $500. However, i cannot wait until Monday so I ask if i can buy the part from them and try to do it myself. Agustin was very patient, he ask if i can get him the model # so that he can be sure he can get me the right parts, he even send my pictures of the part so that i can match it with the actual item. Once i can confirmed that was the right parts, it was already at 11 AM and they close at 1. I was at San Gabriel and need to travel to Fullerton to pickup the parts. Although it is only about a 16 miles drive but you just never know with the LA traffic. Agustin was nice to enough to tell me that he will wait for me to get there. As i was driving to the store, i was think to myself, we have never discussed about the pricing on the parts and it is not just the cable, he is selling me the whole igniter kit which it will makes it easier to install but got to cost more. But at this point, i am willing to pay a decent price to get hot water running again at the house. It took me about an hour drive to get to the shop, i met with Agustin, he showed me the parts and said to me: You drive far enough, just take the part and let me know if it works or not, i can still schedule you for Monday. I could not believe what i just heard so i said: are you sure? and Agustin reply was: yes. Just let me know if it work or not and you have my cell #. I look at the parts again and realized he is giving me the whole igniter kit plus one extra igniter cable just in case the kit does not work. I was amazed by how helpful Agustin was he was also nice enough to explain each components which it was so different than the youtube videos. I took the parts home and nothing was better when I saw the pilot light was flashing again. I owed it all to the wonderful people that works at this shop and Agustin was just incredible. Now i got the part # and i searched it up online again, homedepot.com sells the same part for $117 which is insane (See attached picture). I definitely will contact The Water Heather Warehouse for any future repairs, not because they gave me free parts, but for their helpfulness and the great customer services.

Alexis H.

06/03/2022 12:00:00 SA

The time has sadly come where my 20 year old water heater was at the end of its life. I wasn't looking forward to rushing through my research for a replacement as I sent out multiple RFPs to several vendors. The Water Heater Warehouse was the quickest to respond and the most professional.

After talking with them on the phone and sending them pictures of my old tank, I received a text AND email with a link and PDF of my estimate within minutes. Albert was patient with answering all my questions and my request to update my quote. He was quick with his responses, making it easy for me to narrow down my options on selecting a vendor.

Though not the cheapest option (but not by much) I ended up going with them because of the Bradford White water heater tank they selected for me. You know you're getting old when you get excited about a water heater tank... They were able to come out to haul away my old tank and install my new tank within a couple days.

Tito and Arturo arrived early morning and finished the job within an hour to an hour and a half. They were fast and efficient! They even went over the emergency shutdown steps with me and asked if I had any questions.

I'm so thrilled with how easy they made this whole process. They were extremely professional and reliable! It's also a huge bonus that they accept credit card payments. I highly recommend The Water Heater Warehouse!

Sandra M.

3/21/2018

[Service, Price, Timeliness] Manny was professional, friendly and efficient. He did a good job! We were able to schedule a quick appointment with Chris and the technician was prompt. We will recommend WHW to friends.

Janet Z.

7/18/2019

I never leave reviews but wanted to give the recognition to this great company. I called on a Saturday when our 9 year old water heater went out and they were able to come and replace it first thing Monday morning! They were super nice and did a great job installing the new water heater. Prices are very reasonable! Would definitely refer them to friends/family.

George K.

1/31/2019

Extremely honest and good company, highly recommended. George came out and checked everything and they didn't even charge us a service call as my water heater was still under factory warranty from Home Depot, this company had nothing to do with the purchase from Home Depot I called this company on my own as Home Depot said it'll take a couple of days to get someone out to our home.

wood t.

09/06/2019 12:00:00 SA

This morning, I had a leak in the water heater, and I made the call.

Tim answered the phone, and was able to get me an appointment at 12 today, and it quoted an hour and a half for the installation.

When did the installers show up? At 12PM.
When did they get done? At 1:30PM.

Manny and Arturo showed up on time, and completed the work on time. After the install, Manny walked me through the maintenance process, answered all the other questions I had, with patience and knowledge.

The cost? Competitive.

So, let me get this straight:...

1. They showed up less than 4 hours after I made a phone call
2. Quoted an accurate time to complete the work
3. Fantastic installers
4. Competitive pricing

...OF COURSE I will use them again.

J A.

5/15/2020

The water heater was leaking water and we had no hot water. So the next day in the morning I started calling plumbers I knew and searching for good ones on Yelp - I found The water heater warehouse with 5 star ratings on yelp - first I thought it was too good to be true. So I sent a message for someone to respond at approx. 7:30 am. Chris responded back in less than 10 minutes. Then I called and spoke with Chris. He explained to him what I was looking for - he shared with me the options. In the mean time I checked his license, insurance and bond on the cslb.gov - it was all legit. He gave me all inclusive price for traditional water heater and tankless. I went with the tankless. His guys were professional, courteous, good command of English language came within 2 hours, removed the old leaking 60 gal water heater and installed the tankless water heater in less than 2.5 hours. They did not leave any mess behind and everything was digital - very quick and efficient. I would recommend. Chris does take the time to listen, understand and provide options. His price was competitive if not beat it by a slight margin.

Ralph P.

8/19/2019

Great customer service!
Fast turnaround time!
Great job by the installers! Professional and clean job.

Well done guys!!

Bev R.

1/19/2018

Steve installed my water heater today. A fine young man, polite and knowledgeable. I couldn't be happier and will recommend Water
Heater Warehouse to my friends. And the price was great too!
Thanks for the great service.

Robert K.

03/03/2022 12:00:00 SA

i Chose WHW as on of my 2 bids to replace my 20 year old water heater. I chose them to bid because they are local and specialize in water heaters.

I made sure the bids were apples to apples and they 400
lower than the other bid . Note this was a non emergency replacement. In addition to the lower price the labor warranty was 2 years. One year longer. . The heater has a 6 year warranty from the mfgr.

while at first the cost seemed high once you factor in that they replace every connection, water gas, add a drip pan and have to haul away the old heater the price seemed fair.

They were very professional on the install and did not shortcut making sure all to code. Be sure to hav3 them bid your replacement. Start to finish under 2 hours.

Bruddah P.

6/17/2023

Well, to start, l have to say, working with Michael was a Pleasure (almost felt like we had become friends) during our several conversations about replacing my Tankless Water Heater. I did a lot of research and read a lot of reviews online on different plumbing companies, but something kept bringing me back to Water Heater Warehouse (my gut instinct) especially after speaking with Michael. He sent out a team (Luis C. and Louis) to replace my Rinnai Tankless Water Heater. I appreciated that they sent out a Text to notify me they were in Route (so I didn't have to wait around for the full two hour window), and they showed up on time and did really good Quality Work. I am a former Quality Control Manager (retired), and Customer Service, Quality Workmanship, and Value (especially being on a fixed income), mean a Great deal to me, I feel like I received all 3 of these Qualities with WHW. Even working with Sabrina in billing was very pleasant, she was very kind and professional. After the job was completed, I received a follow up phone call from Michael to make sure I was 100% satisfied (which I responded with a resounding YES). I also mentioned to him, that if any of my family members or neighbors need any plumbing work done, I would whole heartedly send them to him.

Water Heater Warehouse (especially Michael) you guys are Awesome!! You have my 100% Endorsement!! Let me end with this, I told Michael, I need to keep the Wife Happy, (Happy Wife, Happy Life) and she was really ecstatic when she came home and had Hot water again, plus seeing the Quality of work that was done (looked better than the original). Thank you Again (Team WHW) it's so Appreciated...

Kin J.

10/24/2020

I really love this place....they are always available. They help me with my water heaters in my house and 2nd house. They are always kind, on time, and their price has been good, you pay for the customer service which is excellent. Im very happy with their services and product knowledge.

Frank P.

7/25/2018

Water Heater Warehouse (Steve & Carlos) installed a new out of the box water heater at my home on 7/20/18. They did a great job and everything is working fine. My installation was complicated by an A/C line that was preventing the safe removal of the old water heater and installation of the new one. I had to have the line re-rerouted by an HVAC specialist before the WHW guys could do their job. Bottom line, it took pretty much all day for both jobs to be done. Steve & Carlos were very patient and completed their work in a very professional manner. Choosing a water heater with some cosmetic damage saved me a few bucks while still getting a warranty from WHW. All things considered, I would highly recommend WHW for quality parts and service at a fair price.

Aj P.

10/24/2018

why don't we have 7 stars. Incredible Customer service from Tim and Chris. Excellent example of customer service right from explaining right water heater to scheduling to install to city inspection and everything up to the mark.

Zach G.

12/09/2018 12:00:00 SA

Huge shout out to Agustin and the Water Heater Warehouse team. Our water heater went out after recent rainstorms and wouldn't relight. We gave them a call and they were available the next morning (when other highly rated plumbers couldn't make it out for a week). They also gave me a few tricks I could try right then and there which might fix the issue and save us some $$$. When I couldn't sort it myself - Agustin showed up first thing the next morning and took care of us.

We're grateful for the help, and for hot water!

Jay W.

9/18/2020

Outstanding experience from start to finish. Initial contact with Chris was friendly and professional. He worked with our situation and gave us a great price. He got a crew out the next day to replace our water heater. Steve and his partner (forgot his name) showed up and reviewed the order and got to work. They cleaned up the area afterwards and we're professional the entire time. Overall great experience with a company that you can trust.

Joyce T.

07/12/2022 12:00:00 SA

I am so glad that I found this company. Through out the whole process, every employee I had contacted with was courteous and responsive. I had a Bradford White water heater installed and the company sent me a clear and upfront estimate via email before that, so I was able to see my different options. The installation technicians were on time, courteous and professional. A special shout out to Sabrina! She was very nice, patient, responsive and helpful in solving some problems in the process of obtaining the permit. I definitely will use this company again and will not hesitate to recommend it to friends and family for any water heater replacement needs.

LaYale Y.

12/23/2019

Installed a Norritz tankless water heater for me as well as a flow monitor. The guys (Steve and Sergio) were amazing, took their time and were very courteous. Tim gave me a very competitive quote and I would definitely recommend them. I will certainly be using them for all of my plumbing needs going forward!

Ruby S.

02/01/2018 12:00:00 SA

You'd be a fool to go anywhere else but Water Heater Warehouse. I called this morning at 6:45am needing a water heater, I literally had a flood in my garage. Chris, the owner answered, no answering machine, an actual person answered the phone. I told him my issue and Chris scheduled me for the same day. Arrived on time and now I have my new water heater by 5:00pm. AND, they are the best price out there. Do yourself a favor, call these guys, they're awesome!

Mike S.

12/07/2018 12:00:00 SA

Excellent company. Guys cleaned up. Very professional. Would def highly recommend for anyone's water heating needs!

R K.

1/22/2022

After my under warranty water heater went out, they were able to swap it with with the manufacturer. Labor rate was good plus they got me scheduled same day. The install they did was very professional and it looks much better than the original install by another company several years ago.

Aimee L.

2/20/2021

Water Heater Warehouse was the most prompt and reasonably priced response I received after messaging a handful of businesses about replacing my 1999 water heater in a 1965 condo building. They would have been able to replace it within a day of initial contact were it not for my HOA. Chris was very professional and courteous. He answered my questions as promptly as he could as work allowed and patiently dealt with my HOA to get the insurance needs handled.

Manny and Arturo arrived within the time window Chris gave me. Manny was friendly and professional and knew electric water heater installation inside and out. I originally posted a negative review of this company because the team came out and the heater they brought was 2-inches too large to fit in the cabinet where my old heater lived. They had to remove the door and then pull out the entire framework of that cabinet to fit it inside. I thought they were going to try and put the door and frame back in which would just need a paint from the handyman when he came to do touch ups before I listed the place for sale. What he meant was that I would need to get a handyman to put the cabinet back in order myself because they didn't have the tools or skills to do that. I was already stressed about the move I was conducting on my own and was up against the deadline to clear out of the old place for staging so I posted a negative review, figuring I was going to have to eat the cost.

Albert called me right up and we had a good time chatting and discussing options. His demeanor was apologetic almost to an extreme that made me realize how most of his calls probably went. I felt badly about that. He asked me if he could send their handyman that his team had used in the past for both professional and personal projects at their expense. Henry showed up the next day and did an immaculate job.

I'm sorry I'm late in posting this review as I've been in the throes of moving, but they deserve kudos for being a young company able to be resilient and do right by the customer even if it costs. They could have pulled out the paperwork and said that it was on me because I signed up for the model of water heater I agreed to, but they chose to make things right and leave me happy. I would not hesitate to call them in the future for repairwork (the water heater in my new place is only a few years old).

Thank you!

Susan K.

8/20/2022

My hot water heater was in need of replacement & they were fast, reliable and professional.

David W.

2/14/2022

Albert from The Water Heater Warehouse reached out and was able to resolve the issues very quickly. All previous concerns and issues were fixed and the team handled it very professionally.

We're very happy with the resolution of the issues and commend the team for stepping up and addressing our concerns.

L G.

7/27/2019

Utmost praise. Very professional, on time, and absolutely the best price. Thank you. I highly recommend.

Carol E.

8/15/2017

This place is amazing, they work 7 days a week which is rare to find specially when its an emergency. I needed to replace our old water heater and the day i contacted them they were able to go out that same day. They not only install the new one but also take the old one away, and your cant beat their prices. This is a family based company and i was very pleased with their service, i will definitely be recommending them to friends and family.

Cindie B.

8/26/2019

I am so impressed with your company. I needed a water heater for my rental property. Your price was competitive and you could put it in the same day. My tenant reported everything went well and the workers were great. The next day my tankless water heater went out. I called your company and scheduled a service for the next day. Luis alerted me when he was en route. He was courteous and started problem solving. He worked an hour trying to fix our water heater and was successful. I wasn't charged for his problem solving skills. I was shocked. Luis explained what he did and what I could do to keep my old tankless water heater going. Later that same day, another renter had a leak in their garage. I called Water Heater Warehouse. They went out a few hours later and fixed the leak. The price was reasonable. This company is amazing. Honesty and Good Work Ethic is their policy.

Earl B.

07/01/2018 12:00:00 SA

Every step of my experience with Water Heater Warehouse was positive, easy and fair priced! I called on a Monday to inquire about prices and set up appointment for very next morning. Steve and Jorge removed my old 20 year water heater with a brand new Rheem unit. They were friendly, professional, clean and quick. Saved me hours from trying to do this myself. Highly recommend to all. I wish every contractor/professional services experience was like this.

Paul F.

10/13/2021

Recently our water heater began to drip, when the problem got progressively worse, I knew it was time to replace it. I knew I wanted a Bradford White. The last one lasted 23 years (with no problems) and it's made in America.

I did a fair amount of research on both the water heater and contractors that installed them. I requested a quote from Water Heater Warehouse. Yelp said they usually respond in 10 minutes, but it was a Sunday, so I wasn't expecting anything immediately. Chris responded in about 2 minutes!

Because I had pretty much laid out what I was looking for Chris quoted me a price in his response, and told me the model number the quote was for. That was one of the 3 I had Identified as potential replacement candidates. His price was extremely competitive, and he stated up front that the quote included: The water heater, installation (labor and all required parts to get it up to code), haul away of the old water heater and taxes! He also said no surprises or up selling at installation.

I said great, when can you schedule the installation? His response was Monday (the next day) and that he would call with in an hour with the details.
He called about 50 minutes later with our appointment time the next day and the name of the technician (Eddie C.).

The next day the technician called to let us know he was on the way and showed up a full hour early. They (Eddie and Louie, I believe) completed the work in under an hour and a half. All new piping in and out of the water heater, drip pan new gas line and a new quarter turn water shutoff valve (I was not expecting that). They cleaned the area they worked in up very nicely when finished.

I got the product I wanted for a great price. The work was done professionally and on time if not ahead of time. They did everything they said they would do and they were prompt and professional.

THIS, is how you run a business! I will encourage everyone I know to call The Water Heater Warehouse when they need a new water heater.

HIGHLY RECOMMENDED!

Holly Q.

03/05/2019 12:00:00 SA

Yesterday I called about 4-6 companies desperately trying to find someone to work on my broken water heater or to figure out if I needed a new one. Every one of them gave me a very vague answer and a very high quote. I couldn't get a straight answer from any of them. Well, my last call was to Water Heater Warehouse, and a straight answer is exactly what I got from Chris. He worked through the issues with me and sent someone out to my house immediately. His worker, George, was awesome and very professional and took the time to explain all of the options to me. I ended up going with a new water heater. They not only installed it quickly, but gave me a terrific price (hundreds of dollars less than the others had quoted me!!) and also gave me helpful tips on how to extend the life of my new water heater. I would definitely recommend STARTING your search with this company! It would have saved me a lot of time and frustration...

Karen W.

4/17/2019

They responded very quickly. Within an hour, the technician guys came and replaced a thermocouple for my GE water heater. I am very happy and satisfied with the service and price. Highly recommend.

Rico G.

3/25/2021

Horrible! My wife scheduled an appointment with these scrubs between the hours of 2-4 at 4:30 they called saying they are running late should arrive at 5:30. We called at 5:45 to cancel cause they still haven't showed up than the dispatcher tells us that the persons assigned to us was not even working that day. WTF! So we wasted a day waiting for nothing and loss money cause i left work early. Dont use these scrubs unless you have time to waste. We didn't

Ironballs M.

10/30/2017

I like to stay ahead of repairs and decided it was time to replace my 13 year old water heater. I had the luxury of shopping around and came across Water Heater Warehouse on Yelp. Not knowing them, I was hesitant to rely on a yelp review for something so important. After talking with the owner I decided to give them a shot and I am glad I did. We scheduled a time for them to come out and do the work, they showed up on time and really did a great install. They even corrected some mistakes from a previous install long ago for no additional charge. The owner showed up during the install to check on everything to make sure I was satisfied. Quality of workmanship was fantastic and the whole experience was wonderful. I would highly recommend them. Another quick note -- they did not ask for a yelp review, nor did they offer a discount or rebate for doing one.

Skylr Q.

1/25/2021

Absolutely awesome service and experience with everyone at WHW. Submitted a quote for a new water heater and after a quick reply and couple of phone calls, had a water heater picked out and installation scheduled. Chris walked me through everything, no pressure, and even let me know about a rebate. The installation was perfect and clean. Absolutely love dealing with a company that's on top of everything, and making this a very stress free experience!

Wendy W.

12/26/2020

I got a new water heater from Water heater warehouse, and installed it on the 24th, Christmas eve. After the installation, the water was not hot after 2 hours, needless to say, it was disappointing. Chris came immediately on the same day, it turned out the problem is a leaking pipe in the bathroom. He recommended a good piping contractor who came on Christmas (yesterday) and fixed the problem. Yeah, hot water finally!

I highly recommend this company, from price quotation, installation, and problem solving, I found them professional and efficient.

Ye H.

1/29/2020

I contacted The Water Heater Warehouse for an issue with my water heater, they quickly responded and sent technicians out to repair immediately. Both Steve and Sergio did an excellent job! Highly recommended this company.

Christine C.

06/11/2018 12:00:00 SA

Replaced our water heater last weekend. Waited to write the review to make sure everything was working properly. Very happy with this company. Serviced within two days of calling (wasn't an emergency so I was able to schedule for a Saturday like I wanted), tech was professional and courteous, they were on time and kept me apprised of when they'd arrive within the window they gave, and was the best price I found after getting quotes from several plumbers. It was literally about $500 less than other companies I got quotes from. Very happy I found them! No hidden charges either. The price they quoted was exactly what I paid and they emailed me the receipt instantly. They also took a lot of care not to damage the floor as they pulled out the old water heater and installed the new one. Even if you're up in the South Bay, if you need to replace a water heater, this is the company to use.

Jun W.

4/17/2019

Do not hesitate to call for all your water heater needs. I called them the day before for detaching and reattaching water heaters for restoration works needed at our utility room. They scheduled us for the next day morning and afternoon to perform the work. Eddie arrived on time did perfect job even helped bring our old attachments to code and was very pleasant to communicate with (as all their staffs are). I could not have asked for any better for their expertise, customer service and fair pricing!

Ronald A.

12/31/2018

Thanks much Chris and associates with the installation. You came on the day I called to assess the situation. The install would not happen if not for Chris (the owner) recommendation for the floor repair. I highly recommend the Water Heater Warehouse for their quick response and the clean installation!

Vince I.

05/04/2017 12:00:00 SA

Chris and Steve really hooked it up today.. everything happens as Chris said it would from the office. Chris gave me the price of the unit + installation upfront. Even helped me pick out an energy efficient water heater. He even gave me a pretty quick window of arrival from when I called @ 11am.. they even sent me a link to see the ETA of Steve (installer). Once he arrived, Steve was friendly and professional. I'm not sure what would be considered a fast installation, but it wasn't long. From start (flushing the water out the old unit) to install of the new unit, even answering all my questions about how to use the new unit, about 2.5 hrs.

I would definitely recommend going to these guys... great people to deal with..

Justintime H.

7/17/2021

Professional, on time, courteous and responsive. Highly recommend!

Ben C.

9/29/2020

My water heater finally died very early morning. My neighbor told me about Water Heater Warehouse and gave me their phone number. I text before they officially open and Chris called back within minutes. Lucy(?) called, talked about pricing with details and we setup a schedule. The tech, Luis called about 30 minutes before arriving. Luis and Arturo replacing our water heater were quick, thorough and courteous. Luis explained the controls. They cleaned up the water heater area before they left. I would definitely recommend Water Heater Warehouse to family and friends.

Linda S.

1/30/2019

We were without hot water for two days. I called Water Heater Warehouse Friday evening after they closed. The owner, Chris sent me a email right away. Their price was better than Home Depot and Lowes.
By Monday afternoon, we had our new water heater installed and the old one taken away. The installers were very efficient and clean. They explained what to expect and made sure it was up to code.
I will recommend Water Heater Warehouse to family and friends.

Alisha M.

4/26/2021

Water Heater Warehouse is AMAZING! They are so professional, respond extremely quickly, get the job done efficiently, AND great prices. What more can you ask for?! My company has been using them on call for a couple of months now. Albert and Chris are awesome. Very happy, thank you so much guys!

Gina A.

5/13/2021

I highly recommend these guys. After having the same water heater for 20 years it finally went out. I can't say enough great things about The Water Heater Warehouse. They have amazing customer service. When I called the help I received was over the top. Service you just don't find these days. I found they also have the best price and I did a lot of shopping. I received my quote within 10min and had my new unit the next day. I did not need them to do the install so it was just a drop off of the new unit. Even after paying for the unit the communication from the office on the delivery was great. I knew exactly when Steve was going to show up. I don't give out 5 star reviews because I feel no service is perfect. Well I was wrong these guys are at the top 5 stars for sure.

Sherena L.

8/19/2023

My water heater was out, and when I tried to relight it in pilot mode it wasn't working. Went to Yelp to look for someone to fix it, and luckily I came across water heater warehouse and had the most amazing service from Chris.

He first discussed rates and all his option plans, and the warranty he has for his parts (that are in stock already, so he doesn't have to order anything). I explained it might just be the ignition not catching on to pilot mode bc I did something wrong, and he told me that was just a FaceTime called, he walked me through the steps, and turns out I was turning on my water heater wrong, and even went as far to text the steps for me for the future use

It's very rare to find a business who genuinely just wants to help, most businesses are just looking to get as much as they can from you. Other companies were charging a minimum of $175 just to relight the ignition and Chris was so kind to show me through FaceTime.

Highly recommend water heater warehouse because of their great, honest customer service

Nicolas V.

4/28/2021

Used these guys for a scratch and dent WH. Worst purchase ever. They fitted me with a short and fat WH when my previous one was a standard skinny one. Because it is as shorter they had to couple 2 hoses that eventually rusted out. I had to replace it after 3 years as the pilot would not stay on. Short story.. they couldn't fix or replace it over a holiday weekend and I did Home Depot instead with permitted work and it is 50%? Better workmanship. When these guys did my WH no city inspector came by, but with Home Depot the inspector was impressed after reviewing the work.

Angel L.

6/14/2019

These guys were awesome! I spoke to Tim in the office, who was nice and patient in explaining all of my options. He got me set up with an appointment that worked for my schedule. I got an instant text message notification that showed me the exact cost, and another text message when George was on his way. George was super nice and courteous. He and another guy got my water heater and recirculating pump installed within 2 hours. He was able to charge my credit card over the phone and I got a receipt via email instantly. All in all, a seamless job and they were a pleasure to work with! Will be calling them for future needs!

Update: I noticed one of the recirculating pump parts was leaking at the end of the day. Called the office, who sent Steve over ASAP to fix it. Thank you, Steve, for going out of your way working late on a Friday night!

Kelli G.

10/22/2020

I'm a maintenance coordinator for a property management company in Fullerton, CA. I was hiring plumbers and having our clients pay way too much money for a water heater.. I was happy when Albert introduced himself and presented their service with pricing. We now save hundreds of dollars for our clients. I couldn't be happier with their customer service; the turnaround time is impressive.. I highly recommend this company!! There's a reason they have a lot of 5 star reviews!!

Mike M.

8/31/2020

Supper happy with my Water Heater Warehouse experience. Highly recommended. Great team and incredible customer service.

Bryant T.

5/30/2021

The people have spoken. They are very good at what they do. I had a bad water heater, they do water heaters. Tito and another gentlemen came by well within the promised window and gave me a heads up. Masks were worn, distance was kept, always safe. They didn't mind my nosy self asking a billion questions about the water heater and expansion tank. They were efficient and did a very quality job. Best part was that they cleaned up after themselves, left it better than when they arrived (swept out the water heater closet which was pretty dirty/dusty).

Overall, a great job and I would highly recommend them to replace your water heater. FWIW, I had a home warranty and once the warranty determined a replacement was needed, I asked for the cash-out option so I could choose my own plumber. The plumber they used were shady at-best, so always take the cash and find your own vendor and in this case, if you need a water heater, choose the WHW!!

Damian I.

11/13/2022

Our water heater went out and the Water Heater Warehouse came to the rescue. Steve C was very professional and diagnosed the problem. He order parts covered under warranty, which saved us hundreds of dollars. The parts arrive a couple of days later and Roberto Y came out to install the parts. Roberto was also very professional and completed the installation leaving the place cleaner than it originally was. Well-recommended company!

Doug P.

04/10/2023 12:00:00 SA

Water heater crapped out. No big deal, routine stuff right? But I got sticker shock from the other plumbers. Making excuses about needing to replace this and that and needing a 2nd guy blah blah blah. Whatever.

WHW quoted the lowest price without even seeing it. But based on the great reviews, I went with them and couldn't be happier. Did the job well without any upcharging! Boom done! Time to move on with my life...

GERRY T.

02/12/2022 12:00:00 SA

I first contacted them for a tech to see if they could fix my old Nortriz tankless water heater...Mario came out and looked at it and told me that it was well worn and that the heat exchanger was done... I told him I wanted to order a replacement one. I called the office, and Lucy sent a quote out almost immediately. I called her because I wanted clarification of the amount, I understood as she explained everything to me and set up the appointment for the installation. Robert the technician sent me a text prior to coming and gave me an estimated ETA, which was earlier than planned and I appreciated the notice. He and Eugene came and greeted me, explained everything they were going to do, gave me an estimated finish time too. They were so efficient and professional and worked like a well oiled machine. They installed my Nortriz tankless water heater to replace the old one that had died. The had to do some more modifications to set it up to code and explained everything to me as a asked lot of questions. They were very neat and quick as they worked and they were just great! It took a couple of hours, which I expected and they took time to explain everything too me, the modifications to the installation compared to how it was prior and any preventative maintenance that I had to do. They also cleaned everything up really nicely too. Even taking care of the payment/billing was quick and easy and quick. I can't say enough how good these guys were and the job they did. I will refer them and The Water Heater Warehouse to my friends too

J R.

9/13/2018

I used the water warehouse to install a tankless water heater. They were very professional and cleaned up after they were done. Price was good as well. I would recommend them to others

Thanks again water heater warehouse.

J G.

4/19/2017

Just looked them up on YELP to see if they were there, there they are with all the positive reviews that came as no surprise to me.
Ordered a Home Depot rejected model from them, but looking at it couldn't tell why, maybe a small dent. Besides the price these guys could teach many others about good honest customer service. Thanks Chris and Manny. Hopefully it will last close to the 17 years my other one did.

Jorge S.

12/22/2020

These guys were great! Called them on a Saturday after my parents water heater stopped working. They were able to squeeze them in and were honest and fair with their quote. Their old water heater was from 1991, so figured they got their moneys worth. These guys were clean, professional, and quick. The new heater was installed the following Monday. They included all the new hoses and straps, even a drip pan! Their work was top notch! Took them about 90 minutes from start to finish and they hauled away the old stuff and cleaned up after themselves. I will definitely contact them again and refer them out.

Paul A.

2/28/2019

OUTSTANDING EXPERIENCE!!

Right from the start, our experience was great. We texted them a couple of photos and they got right back to us with a very good quote. Communication was text and email based, extremely efficient for everyone. Manny came out and did the installation for us. He was very polite, left the work area clean, just a great experience all the way around. If you need a new water heater, save yourself some time, money and headache by giving them a call. I wish I could give them more than 5 stars!

Sy H.

04/07/2020 12:00:00 SA

Friendly, honest, and responsive service with competitive pricing makes Water Heater Warehouse the best option for all things water heater related in LA. Received 9 bids to replace an old heater and they had the fastest response, earliest availability, and the best price because they actually carry the water heaters themselves rather than trying to get an extra cut as middlemen. Very professional work by a thoughtful and well trained team. They are also super responsive to former clients, even if it it is due to user error. :) Would highly recommend.

Frank A.

11/13/2019

Great Job! Good price and professional service. Very responsive from start to finish. My water heater is in a tight spot, but they managed the replacement well and didn't try to add on more coats.

Catalina H.

10/28/2019

Had Luis and Robert from the water heater warehouse come out to replace my broken waterheater. They were extremely professional and very informative. Made sure all my questions were answered. They did a great job. The finalnout come looks very neat and professional in less then 2 hrs. Awesome job. Thank You

Jenny Q.

6/15/2022

Quite satisfied and impressed with our experience with Water Heater Warehouse! Our water heater looked like it has been slightly leaking, so we were looking to replace it. My husband called on a Thursday morning, and someone picked up right away and assisted us. We were able to schedule a water heater replacement for the following day in the afternoon.

The person they sent out came even earlier than the quoted time frame and started right away. They were quick, efficient, and professional. So far, our water heater has been working great and my husband and I are very satisfied! I definitely recommend this company for any of your water heater needs :)

Roniece K.

10/26/2019

OMG!!! Where do I begin.... My water heater when out while I was visiting my mother and the hubby had called a plumber that was going to charge us 1,800 to replace it. Of course I told him STOP..... WAIT...... I know I can find someone cheaper. I did a little research on Yelp and came
across the Water Heater Warehouse and sent a message thought yelp. I received a response within 10 minutes from Chris the owner and after taking back and forth through Yelp messenger about 30 minutes I had an appointment for the next day. The technicians came out during the time frame they gave me and finish quickly, and we paid significantly less than the first quote we received. If you need your water heater replaced give them a call... YOU WILL NOT BE DISAPPOINTED!!!

Coco M.

9/23/2019

They called us back right away and gave us a reasonable quote. Fast service...no problem at all. Good job guys!!!

Leigh M.

7/30/2023

We chose Water Heater Warehouse to replace our water heater, after researching area installing / service companies, checking ratings & reading individual reviews on multiple sites, and calling them and a couple of other firms. We started this project when the Rice Krispies ('Snap, Crackle & Pop') from our almost 10-year water heater became audible inside the house about a year ago, after almost every time we ran hot water ....... even just rinsing dishes! Busy with work & raising kids, we'd never flushed our water heater, so my first calls were to ask about a service call to flush, and the folks at WHW advised after this long, it would not do any good, but kindly suggested the noise did not mean we had to rush to replace it, saying that if it was still producing ample quantities of hot water and not leaking, we could put it off a bit but should make plans. So we did.

But after the two other most critical appliances in our home failed this month - our washing machine and our refrigerator - from which we lost & had to toss almost $300 worth of food, I decided we must be proactive with replacing our water heater. So i called WHW again and spoke to Lucy, who was both personable and professional in helping confirm the right water heater for our needs at a competitive price, and book a quick scheduling date that meet our needs. Our technician (Manny) arrived well within the time window committed; he and his assistant got right to work, carefully explaining as he diligently disassembled our old water heater, taking care to note how our recirculating pump was installed, and then installing the new heater. As they finished and completely cleaned up their work area, I asked for instructions on how often and how to flush the water heater (lesson learned!), Manny clearly and concisely articulated the steps to performing this task and the recommended frequency.

In addition to ALL of this, as a guy who worked 25-years in technology sales; I was impressed by WHW's full adaptation & use of technology - to confirm the agreement, book the appointment, and sustain communications throughout the project.

Bottom line - it's no surprise why Water heater Warehouse carries a rare 4.9 rating on Yelp - even with almost 700 reviews! I will definitely recommend Water Heater Warehouse to my friends & neighbors! Thank you, WHW team!

J.C. M.

01/07/2019 12:00:00 SA

Good price, straight forward, friendly--and steered us away from a more expensive water heaters that we didn't need.

The free evaluation was appreciated. A slight snafu on scheduling of installation/replacement, but what counts is that the technicians came during the appointed 2 hour window, and finished the job in under 40 minutes! (That's less than 40 minutes from Hi! to remove to install to clean up to Bye!)

The entire process was well organized, with electronic scheduling confirmation, text alert when Chris was on his way, plus e-mailed estimate and the invoice. (Didn't get a text alert when the techs came, though--but they came during appointed time anyway.) Plus Chris was very responsive on Yelp, phone, and e-mail during the entire process.

I highly recommend this company to anyone with any water heater issue.

p.s. It's nice to have hot water again.

Bill L.

4/22/2021

The most ethical and customer service-oriented Water Heater/plumbing company I found on Yelp.

Our water heater started leaking from the bottom causing damage to the drywall and garage flooring over the weekend. I started calling around Sunday night to see who can come out and look at it. I was shocked to see how many companies were so unethical, from the exaggerated price quote to the racket they are running with the restoration companies they work with to fix the flood damage. Unfortunately, many of them have high Yelp ratings.

The Water Heater Warehouse was the ONLY company that was so upfront about what they will do and offered the BEST price. The quote was literally half of Pristine Plumbing on the high end and more affordable than all the other companies I reached out to!

The company didn't try to take advantage and offered the same install accommodation that other companies made seem like a perk. Specifically, the temporary setup until the flood restoration was completed and the reinstall back in place. Water Heater Warehouse, was very quick to come out the second time for a re-install even though the full amount was paid at the time of the temporary set up.

No gimmicks here, business integrity and customer support at every step.

D D.

9/19/2021

I recently ordered a 100-gl water heater from the company,
who has the most competitive in price.
was a bit skeptical on how it's service would be.
sure enough, it was installed same day as I placed the order.
professional, on-time as promised.
would recommend their services & products.

Sean L.

03/02/2020 12:00:00 SA

Had a great experience getting my water heater replaced. They did an excellent job, very professional and friendly. No need to go out and shopping for quotes. The Water Heater Warehouse is the best.

Mark L.

11/08/2018 12:00:00 SA

Finding a company to repair an appliance can be intimidating at times. Your appliances work perfectly until the day they break, and then it's an emergency where you have to gamble on a company you've never heard of to save the day. Sometimes your gamble pays off, and other times it can be a nightmare. Thank God I called the Water Heater Warehouse for my recent repair. It was an excellent experience from beginning to end. For the past two weeks I heard a loud motor noise coming from my water heater. Having had issues before, I knew I had to get it fix immediately. I hopped onto Yelp and quickly read through the reviews of all the services in my area and I found the Water Heater Warehouse. I noticed everyone praising Chris and his service, so I knew to call him first. I called first thing in the morning and Chris picked up the phone himself. We scheduled an appointment and he checked my tankless heater and diagnosed a failing fan, called Rheem for a warranties part, and quoted $120 to install. $120?? That's it??? I'm so happy for honest service and great prices. So the techs came today accompanied by Chris and they replaced the fan, and did two more services at my request (changed the softener cartridge and flushed/descaled the heater). These guys took their time and made sure it was a good job, and even showed me what they were doing to make sure I knew what was happening. Incredible service! If you want great service and friendly people, look no further than Chris and the Water Heater Warehouse. They're the absolute best!

Deana D.

10/04/2021 12:00:00 SA

Outstanding service , great communication, great pricing . Highly recommend!
Replaced an old water heater . Thanks so much

Karina D.

12/17/2021

Great customer service! María answered all my questions was able to set up an appointment the next day. Technicians were running behind and they gave us a courtesy call to let us know. We had to reschedule and the technicians Robert and Eugenio came early and did a great job. Both were professional and knowledgeable. They did a great job and made sure we understood everything they did and how our new water heater works. Great customer service from the moment we called to the time they came to our house. Definitely give them a call. We will be recommending to friends and family!

Cynthia W.

06/03/2020 12:00:00 SA

My 9 year old water Heater suddenly stopped working. I called The Water Heater Warehouse (on a Sunday) and was talked through a series of steps (over the phone) to see if the problem could be fixed without needing them to come out. When it was determined that I needed a new water heater, they were able to squeeze me into their schedule the very next day. Thank you so much!

uly k.

10/23/2019

Roberto and Luis are good honest hard workers. Did a great job installing a water main shut off and regulator for a very fair price. They were thorough, clean and efficient. There are a ton of opportunist out there, these guys did a good job. 2nd time using them for work. 1st time was for a pilot light.

Dru C.

06/07/2022 12:00:00 SA

My 20 year old water heater finally croaked and was leaking a lot of water through the garage. Right away I contacted multiple companies on Yelp, and Water Heater Warehouse was the most responsive and and answered all of my questions since it's not every day that one has to replace their water heater.

They were able to come out in a couple of hours on the same day, installed a brand new unit in about an hour and a half. Their offices called me with updates, and after paying via credit card I received my paid invoice with before and after pictures. Highly recommend, and would contact Water Heater Warehouse again.

Mike M.

8/24/2019

Super happy with this company. I requested an estimate through Yelp on Saturday morning and had an appointment scheduled by noon. They came out Monday morning and replaced my water heater in under an hour for the quoted price including install, code upgrades, and tax. Easy peasy. This is the company you call when you need a water heater.

Wendy S.

5/14/2018

It's been 2 months since Steve installed our water heater and I have to say that it was such a pleasure working with him. March was a hectic month and on top of everything else happening to our home, our water heater was deemed hazardous and needed to be replaced asap. I just want to express that Steve and this business were one of the smoothest, efficient and honest businesses to work with. I don't want to go into too much detail but know that Steve answered all my questions, communicated in a way that helped me feel at ease and confident to choose him and his company over the 4 other quotes by plumbers I spoke to, he provided suggestions that worked best for the house size and desired tank. I will most def recommend his services to all my family and friends.

Steve, I thank you for working with my family and I. I appreciate wonderful customer service and efficient administration. I honestly wish every home improvement / appliance service worked as efficient and customer friendly as you and your company do.

Wanda P.

5/17/2019

I had a great experience with this company. The workers did an excellent job, and the price is right. I like the fact that the price they quote includes everything. Water heater, labor, any upgrades needed, taxes, and disposal of old water heater. And they were able to do the job the same day I called them.

Thao T.

10/13/2019

Replaced our 20+ year old water heater with a tankless. I was deciding between a hybrid heat pump and a tankless. Most plumbers I contacted haven't even heard of a heat pump water heater. They knew what it was and gave a great quote for both systems. Ultimately I went with a Noritz EZ50 tankless. I really wanted the heatpump system, but ultimately from the great advice I got from these guys, tankless worked the best for me. Install to me appeared complicated but the two guys that came handled it. They explained every step and process along the way and ultimately came out looking amazing. I now have extra storage spot in my garage. Thanks guys!

Paula W.

6/21/2019

Excellent and quick service! I highly recommend them.
They answered the phone when I called. Their quote was less $$. They told me they could be at my home in 1 hour. I told them ok, come on over.
They confirmed appointment immediately via text. Texted again when the tech was on his way with the tech's name. They emailed receipt as soon as they finished.
The quality of water heater is great. Installation was great. Installers courteous and efficient. Great warranty too.

Michael H.

12/22/2019

Total pros. Replacing a working water heater, not a panic. I called them, got an estimate over the phone that was 50% cheaper than a local plumber. 5 mins to accept the offer by email, 5 more minutes to get a call to schedule the work for the next day, team came on time, did a great job, did a small favor of an additional task, gone - Done. Couldn't be better!!

H S.

1/21/2019

My old Bradford White year from 14 years gave up on me and looked no beyond than Yelp to get a few quotes. Chris was upfront with his price , so there was no guess work or surprises involved. His quote was 300-800 dollars less than some other highly rated companies. The installers George and Eddy were courteous and explained the whole installation process. They took 1.5 hours to replace the water heater. I would definitely recommend this company to anyone looking for a replacement water heater.

Sophia R.

03/03/2019 12:00:00 SA

Communication,price,efficiency,etc,etc....EXCELLENT...Would recommend Chris's Company to anyone ..

Jeanne B.

09/01/2022 12:00:00 SA

This is the best Company I've come across. Maria delivers 'Excellent Customer Service'!!! All the staff are great to work with!
They are quick to accommodate at best...

I wouldn't go anywhere else and have referred everyone who is looking for a water heater install.

Thank you for being a Company who appreciates their customers!!!

Amy T.

8/13/2021

I was given a fair quote to replace and haul away my old water heater. The guys did an excellent job installing. They were on time and courteous. It wasn't an emergency, but they were able to do the job with just a couple days notice and in less than two hours. Really appreciate it and found the quote process was really streamlined and detailed. I knew what to expect because of their good communication and that means a lot to me.

Mitchell G.

1/18/2019

Great experience!
Chris remembered me when I called back and Pamela in the office was very responsive. Installers, George and Ed, were very cool and got the old one out and new one in, in the rain.
Troopers!
I choose an out of box water heater and saved $$. A few dents on a 55gal 48btu, not like I'm gonna show it off and the dents don't effect the performance.
As long as it continues to work I am ok not having an extended warranty.

They actually up graded me.
I ordered a 50gal 40btu and they were cool about it. They are getting more out of box water heaters in soon and definitely worth the savings.

Andy N.

09/03/2016 12:00:00 SA

Chris and Jay are extremely helpful! Fantastic customer service. Had some damage to a water heater we had purchased, and we needed it replaced same day and they came out within the hour. Would definitely not hesitate to recommend to family and friends.

Jose A.

07/09/2020 12:00:00 SA

Eddie and his buddy were knowledgeable,thanks to the company that sent them, I recommend these guys and will request them if i need service.

Julia R.

1/20/2023

The water heater warehouse is a great company! We use this company often as I work not only as a realtor but also at a property management company. This vendor is always reliable, has competitive prices, and does excellent work; their office staff, Maria and Lucy, are great to work with. They are by far one of the most honest vendors out there, and we highly recommend them.

Akiko T.

05/09/2023 12:00:00 SA

Michael was fast in responding and was a pleasure to work with. The installation for our tankless water heater was efficient and smooth. Thank you.

Raul S.

07/07/2021 12:00:00 SA

Showed up on time, estimate given via text was what i paid once job was completed. Offered warranty. Very happy with service provided.

Tina Z.

05/03/2021 12:00:00 SA

I was having to re-lite my water heater each night or boil water. After a few days I was tired of it and a friend gave me their number. The quote was in my email before our conversation was done. I had a new water heater the same day, which I really didn't expect but was so glad. Manny and Arturo arrived on time, wearing their mask and even cleaned up. They also took the old water heater with them.
Thank you so very much!

Jeff G.

1/31/2019

I had 5 companies quote for the replacement of an external tankless heater. Each company showed up and did a handwritten estimate.
Each took a look and about 20 minutes on site to spec the job.
Price ranged from $1750 to $3200
I contacted HD and they quoted over the phone $4000.

On line price for the part was under $800.

Yelp research and I found The Water Heater Warehouse and sent a request.

Chris contacted me immediately , I sent him a few pictures of the existing unit and our typical usage requirements. He sent me the total out the door price, with parts and labor that was very reasonable compared to the other quotes.

I gave him the order at 6pm and the installer arrived the next day at the time agreed and installed the unit per request.

All communication was by text and email, quote scheduling and invoice were computer generated forms, complete and legible.

Installation tech was nice and after the new unit was in operation showed me the basic operation.
After he left I had a question about the unit and he actually came back on site within 30 minutes to help me.

My total time was less than an hour to contact order and have hot water.
This company deserves your business.

Elsie H.

9/13/2019

These guys are awesome! From initial contact to the end of the project. They replaced the water heater at a reasonable cost and in a 2 hour timeframe.

David C.

6/30/2019

They were different from the initial phone call. They provided a clear and competitive estimate of what I wanted done and managed to commit to replacing my water heater on the same day. 2 technicians (3rd came a little later) came on time and completed the job in 2 hours. Cleaned up and explained exactly what they did. Courteous and professional from start to finish. Excellent!

Cynthia M.

02/08/2019 12:00:00 SA

My water heater stopped working and after getting a couple quotes from other companies, we decided to go with this company. I spoke to Tim, i didn't feel pressured like i did with the other companies. He gave me a good price, the best price actually and was able to get it replaced quick. I would definitely be recommending this place to my friends and family.

Vicky S.

8/30/2018

Finding a new water heater was so foreign to me. Everyone at the water heater warehouse was so helpful! My water heater was installed quickly and at a really great price.

Brenden F.

02/06/2023 12:00:00 SA

If I could give 10 stars I would! We have been working with water heater warehouse for over 2 years now and they have the BEST pricing and are extremely reliable. I would recommend them to anyone who has any water heater or plumbing needs. Chris has been incredible to work with and always managed to get out to any calls the same day or the very next day. Thank you for always taking care of me and all of our water heater needs in our portfolio!

Joanna W.

9/14/2022

This company is so professional and make everything so easy to process. My rental property need a water heater replace and just one phone call Maria take care of everything. She explained everything so detailed over the phone. Technician text me and show up on time as promised. Also love all the details on their documents (before and after pictures for my water heater replacement). I also LOVE the 2 years warranty with labor and parts.

Mika J.

08/01/2016 12:00:00 SA

Great customer service, great price! The original quote is the lowest form all the other places I called.

Even though the job for my water heater took more work and more time than originally planned. They still finished it well and did not jacked up the price. Really responsible. And the water heater i got is high quality. Will sure call them up again if I ever need any water heater services.

B W.

11/28/2018

Great service and very friendly, and this was just over the phone service! Imagine the service if they came out! Chris was extremely helpful with over the phone type service by walking me through a troubleshoot. Well, needless to say, it worked. Now I'll have hot water later tonight! I would highly recommend their services anytime. Thanks Chris!!!

Fred S.

2/25/2019

Excellent service, great price, defiantly recommend them to everyone, Chris and agustin,did a great job, on time and very professional .

J L.

10/08/2021 12:00:00 SA

Great company. Very responsive, professional, and prompt. They also are very skilled at what they do. I had a hot water heater replaced and the quote included everything. There was no oh you also need this or that. Very upfront and helpful with recommendations. Would highly recommend!

John M.

06/03/2022 12:00:00 SA

This is the second time I have used Water Heater Warehouse & once again, they have done a great job. Everyone there is very professional & courteous. Had the job done the same day that I called. They did a picture perfect install & left the area nice and clean. If you want a dependable company & a very competitive price then this is the place. Highly recommended !

Kate H.

01/10/2023 12:00:00 SA

They quickly replied with quotes and answers to all my questions; they were able to schedule an appt in the same week. The price is reasonable; no upcharge. I took a star off because the washer wouldn't run after they left, texted the owner, and got an instant reply that they would send someone out, but when I asked when a rep could come out, there was no reply. I was able to fix the problem; they forgot to switch the water back on.

Mary Anne W.

7/18/2020

I was told that the water heater is a rental (over 150 m away RT), needed replacing. I contacted several companies including Home Depot and Lowes. The best combination of product, pricing, timing and convenience was offered by TWHW, hands down. They thoroughly explained the options, and pros & cons. Once I made the decision, the installation was completed within hours.

Excellent service.

Yi E.

6/26/2021

I had no trouble getting through the call to ask for a quote. After which, we found that they were only $100 more than what a plumber would have charged plus they came with their own 2 year parts and labor warranty, not including the warranty offered by the product. So it was a no brainer.

the installers showed up promptly, got everything installed quickly, explained everything, and the job is done. So efficient and quick. Exactly how a business is supposed to run. Highly recommend.

Pravin J.

8/29/2023

Book mark this business. Do yourself a favor. Everyone knows how tough it is to find an honest business and contractor. Michael, the owner, and his team was so professional and honest in their diagnosis. I am remote and they coordinated with my tenant seamlessly. It was a breeze to schedule the service.

I hired them after getting fraudulent diagnosis from another contractor. They have won a customer for life. I highly recommend them to everyone.

Vivian H.

1/22/2019

If you find yourself with only cold water because your years old water heater has finally given out, Water Heater Warehouse is the place to call. We received an over the phone quote which was our fourth quote of the day and it was hundreds less than the few other places we tried. They were able to come out the next morning and arrived at the time promised. They installed new heater and hauled away old one and didn't leave any mess at all! The price they quoted was exactly what they charged us. No hidden charges. We are very happy customers and will recommend them to family and friends! Thank you Water Heater Warehouse !!!

Tony J.

9/20/2019

The guys were fast, friendly and easy to deal with. Referred by neighbor and so happy now!!!

Luis and Robert technicians are !!

E C.

01/06/2021 12:00:00 SA

We hired Water Heater Warehouse to replace the water switch/shower head for our kiddos bathtub. They arrived at the estimated time they provided and I loved that they arrived in mask, since safety is currently a priority. They got to work without waisting time and the two gentlemen who arrived (I forgot their names) provided THE BEST customer service I have ever recieved compared to other repair service companies. They were so kind in keeping me updated and maintained their distance from my kiddos. As stay-at-home mother this was an important task that needed to get done in my home and I can say I am highly satisfied with the service Water Heater Warehouse provided! If I can give them 10 stars I would! Do NOT hestiate in hiring Water Heater Warehouse. The stars speak for themselves!

Kyle W.

05/05/2022 12:00:00 SA

I was interested in replacing my existing gas water heater with a new electric heat-pump water heater. The water heater warehouse was the only company I reached out to for a quote who had even heard of a heat pump water heater, and had experience installing them. At a very competitive price as well. I would highly recommend reaching out to them if you are in the market for a new water heater. They got me a quote quickly and their installation team showed up on time and did a great job.

Joanne L.

4/19/2022

I had a wonderful experience with Water Heater Warehouse. I spoke with Lucy first and she was very kind, helpful and provided me with information quickly. The team of guys who came out to install the water heater were very kind, professional and respectful of my home. I highly recommend using Water Heater Warehouse.

Lynn G.

07/04/2023 12:00:00 SA

I was wrong Price isn't competitive. They're less expensive than everywhere I checked! And their work is excellent. I made a good decision to use them. (I don't know them)

tomomi w.

11/06/2018 12:00:00 SA

My neighbor recommended this company when my water heater was dead. I talked with Chris at 8 am, and then got new water heater at 3 pm at the same day. The price was pretty good, I am so happy for my new water heater!

Debbie G.

2/18/2019

The Water Heater Warehouse is a five star business. Very rare do you receive a prompt response. Chris the owner called me immediately and scheduled an appointment, really nice and answered my questions. They are very customer service driven. I purchased my water heater. Technician Agustin arrived was very polite and updated me on the installation and completion. They are very knowledgeable. I did my research prior purchasing a water heater. their reviews speak for themselves. They also have in house plumbers, which is nice to know. Debbie G.

Rico S.

7/14/2020

Great service. Water heater broke on Sunday and the guys at Water Heater Wearhouse were at my house the next day. I messaged them through yelp and they got back to me in minutes. I got a couple quotes through yelp from their competitors. They were around $1,000 less to convert to tankless and had better reviews than everyone else. I would definitely recommend them to anyone looking to replace their water heater.

Lisa S.

10/25/2019

A great company!! They did everything I needed and I didn't feel pressured or misled with their services. Everything was quick, clean and they kept in constant contact. I'd highly recommend!!

Matt B.

05/12/2019 12:00:00 SA

Last week, it was finally time to replace our water heater, so I picked a few local 5-star rated companies from yelp to get bids from. I spoke to Chris at The Water Heater Warehouse, and after answering a few questions from him about our current set-up and our family's needs, he was able to give us an estimate over the phone. I was kind of skeptical of being able to provide a solid estimate over the phone, but he assured me that they do everything they can to stick to that estimate when they see it in person and suggested that I could text him pictures of our current setup so he could see exactly what they would be replacing and check for anything unusual or unexpected. He quickly looked at the pictures I sent and confirmed that there was nothing out of the ordinary, and they could stick to the bid. It was great to be able to get an accurate bid so quickly. He was also able to schedule the work for the next day if we decided to go with them. Chris was also the first person I've talked to who suggested that we might be able to get our existing hot water recirculating pump working again after installing the new water heater and flushing any remaining sediment out of the recirculating pump. He suggested we try fixing it first and gave me a competitive bid to come back out and replace it if it couldn't be fixed. Every other company said that it would just need to be replaced. Chris's bid was also the lowest of the bids we received, and significantly lower than one of the other 5-star companies we contacted.

Between the positive experience with Chris over the phone, the consistently great Yelp reviews, and the great price, we reached back out and scheduled the replacement for the next day. Manny and a colleague arrived on time the next day and did a fantastic job. He and his colleague were professional, friendly, and cleaned up after themselves, leaving the garage as if they hadn't even been there. After they cleaned out the recirculating pump, we were able to hand crank it a couple of times and break it free. It had been jammed with sediment and hadn't moved in years. I was sure the motor had burned out a long time ago, but it's back up and running smoothly now. It would have been easy money for them to just tell me to replace it, but I am really impressed that they suggested trying to fix it first and giving me a very reasonable bid to replace it only if they couldn't fix it.

I highly recommend The Water Heater Warehouse if you need to replace your water heater.

Richard X.

06/11/2021 12:00:00 SA

They are very professional, on time, and able to do same day installation... AMAZING!!! As much as I do Not want to have to replace the water heater again, but Yes, I would use them again. (hopefully 10-15 years later...)

Anthony N.

09/08/2018 12:00:00 SA

I can't recommend these guys enough. I found them through Yelp and it just happened our friend also used them earlier. Jimmy and his son were courteous and professional. They were able to install a new water heater the following day and didn't try to up charge me at all. My father speaks only in Spanish and he was able to translate everything. The best part is, they beat all of the quotes I got with the same equipment!

Erika V.

01/03/2017 12:00:00 SA

I purchased a new water heater from the water heater warehouse about six months ago. A few days ago I needed service done to one of the hoses and they stood by their warranty and repaired the hose asap. Amazing service and quality! I highly recommend this place as your go to for a water heater. They beat lowes Or Home Depot in price and their service is above and beyond!

Bob S.

11/21/2022

Our 75 gallons water blew. It was 16 years old. It is located in the garage.
It was very heavy. It took all the strength of the two technicians. Unfortunately the water heater was so heavy it fell into the wall and cracked the drywall. The technicians immediately contacted the office and gave me the choice of having someone come out to fix it or discount on the water heater unit. Great service.

PinWei Chen ..

06/11/2023 12:00:00 SA

They replaced a 30 gallons water heater for us. They were responsive and did a good job. In addition, the price is right.

Steve H.

5/27/2022

Extremely happy with this Team! Woke up to no hot water. I put out a request for service on Yelp and they were the first to respond, they were truly there to help me, address my needs, fantastic communication through the entire process! Initial quote threw me but after I called 2 plumber friends and told them what the quote for a new Bradford White Water Heater was from these folks; both stated, I'd have to charge you more and I couldn't get to you for a couple days, jump on it!. My last HWH was installed by a handyman friend and looked fine; now I know what a properly installed Hot Water Heater looks like! Started the process at 7am had a new HWH and hot water by 5pm! These guys are my heroes!
BTW, I'm a Marine and a Space Hardware Inspection Specialist for NASA; I'm very demanding of the professionals I hire and have very high expectations when I'm
Spending my hard earned. $$$; Water Heater Warehouse far exceeded my expectations! Thank you!

Dog C.

2/26/2019

Needed my broken tankless replaced by regular tank heater. We were starting from scratch. I called many places and I got a lot of 'hesitations' and hedges against taking the job. A lot of well it all depends...blah blah blah...Then I talk to Water Heater Warehouse (Chris...I think was his name)... from the beginning he was straight forward and just very sure that they wanted to service this job. It was easy to schedule something. I sent him pictures to provide him better idea. Here is the surprise part...in modern days we want to be kept in the loop of where the status is of the job and when the technician is coming. I got automated email and name of person plus a 2 hour window. Then I got a text message. Then I got a text message when the service technician was en route. This was great! I hired these guys 'sight unseen' and I didn't have to be there etc. When they finished the job, they email (or was it a text) picture of finish work. Wow! The thing that is really important when you have a job like this done is that you feel comfortable that it's being done. Those old days of calling to see if technician is on their way, no communication -- need to go. I would hire these guys and definitely recommending them

Jane W.

06/04/2021 12:00:00 SA

Fast response, good communication, clear contract up front, clean execution. Bang, bang, bang, we have hot water the next day.

S H.

10/19/2018

I noticed that my 22 year old water heater was leaking and getting worse by the minute. So after not being able to find the same brand for a replacement, and calling around to several suppliers, I found The Water Heater Warehouse on Yelp and that was a lucky break for me. They were able to come out the next morning and after inspection said they could install the one I wanted that very HOUR! They got right to work and within a few hours had the old rusty one out and a shiny new one in with a drip pan, pressure relief pipe, new gas supply line: in short they had way more features than other companies had offered at no additional price plus the men were so professional and accommodating and also courteous. We used to have a business ourselves, so we know good customer service and skilled workers when we are fortunate enough to have them in our home. By the way they DID give us the discount for mentioning Yelp! Save yourself time and worry and also $$ and call The Water Heater Warehouse for your new water heater, you will be glad you did.

Daniel V.

6/16/2022

My gas control valve kept going out and I needed to find a replacement that didn't cost me an arm and a leg. Water Heater Warehouse was the only company that actually had the part. They were friendly, professional, VERY knowledgeable and a GREAT price. They installed the control valve and even fixed the additional damage done from the old control valve going out. I HIGHLY recommend them and DEFINITELY will be using them again for any future water heater needs.

J K.

10/31/2021

A very very good place for water heater replacement and repairs. These guys are awesome I recommend to anyone needs for services.

Michael B.

5/20/2022

There really is no reason to go anywhere else for your water heater needs. These guys are the best at what they do so call them, you'll be glad you did!!!!

Jeff S.

3/23/2023

To replace my 40-year-old water heater tank, I requested quotes from numerous companies, most of which had top ratings on Yelp. Water Heater Warehouse was very patient and thorough in answering my pre-sales questions, and their price, service, and installation quality were all highly satisfactory. I don't often leave reviews, but I feel compelled to support such an exceptional company!

Mark P.

4/15/2020

I had Water Heater Warehouse install a 50 gallon water heater. I initially considered going Tankless and Chis (and others) were great about answering all of my questions and providing me pricing so I could make an informed decision. Everyone was very polite and responsive. They showed up on time on the day of the installation and were very professional. Would definitely use them again.

Justin K.

03/12/2022 12:00:00 SA

Chris and his team made the replacement of our water heater effortless and I feel like we got a fair price. He also walked me through the options that I had (traditional or tankless)thankless, including the potential rebates so I could make the best decision for my needs. After a quick conversation (no more than 10-15 mins total), I had my appt booked the same day even though I really wasn't in a huge rush. A few hours later, the job was complete! The install crew was very helpful, worked quickly, cleaned up perfectly after themselves, and gave me the overview of the pilot light system and offered to tell me how to flush it if I wanted to do it myself annually. Highly recommend this company!

Kirk C.

5/17/2021

Own a local family restaurant in Orange County. Water heater starting leaking on Sunday Mother's Day (of course). Contacted WHW on Yelp for a quote. Within 20 minutes had a quote from the owner Chris F, wasn't expecting one until Monday.
They were ready to install asap, since not an emergency we selected Wed morning. They showed on time and we're done with everything before we opened.
Will use again 100% if needed.
Thanks ti the install lead Eddie very professional

Karl A.

6/25/2022

Needed some minor correction from inspection Louie and Sergio fixed what needed to be fixed. To my surprise they also did additional correction based on their experience and knowledge to make sure that their work would pass inspection with no issues. If I need assistance again I would definitely reach out to them again.

Alex K.

12/29/2021

A water heater went out on one of my rentals, so we called around for a quote. I prefer to do business with someone close by in case things should happen in the future.
These guys had the water heater I needed in stock and were able to deliver it the next day. They even called me early asking to deliver it, since my property is less than 2 miles away, and I specifically told them the previous day what time to deliver because my tenants weren't available.

Anh D.

11/20/2018

I had an appointment for a technician to show up between 11am to 1pm. My husband took half a day off from work so he can be at home and get the tank installed. 1pm came and no one showed up. The technician showed up at a different address. But anyways, long story short I told him that we waited for him since he was a few houses down or so he said that he was. We waited until 2:45pm and still no technician arrived. Seriously, did you even get lost or lied? When technician didn't show up I called the main number and no one picked it up. Well, it's a good thing that we didn't go with this business because imagine the hassle I have to go through if any problem arises from their work. I guessed everything happened for a reason. So guys out there beware.

Frank F.

02/07/2020 12:00:00 SA

When our water heater tank began leaking, I requested a quote from Chris. I received a very competitive quote and began messaging and calling Chris with questions; what kind of water heaters do you install, what types of accessories are included, what type of valve is used, and so on. Chris was very friendly and patiently answer all of my many questions. After our conversation, I scheduled an appointment.

Sergio and Steve arrived right on time and went right to work. They installed my 50 gal. water heater and did very professional work. The water heater was strapped in and all the new valves and supply lines looked fantastic. I found Sergio and Steve to both be very nice and professional. They explained a few things about the controls and maintenance and then they were on their way in no time.

I am very happy with my experience using Water Heater Warehouse and recommend them to everyone I know.

Keith G.

11/25/2022

Excellent experience. Extremely responsive, helpful, and not pushy. They were able to come out the same day. Great local company... highly recommended!

andrew e.

1/22/2019

Just installed my Bradford water heater. Steve Charco and partner did a great job. Parts used look of good quality. Much better parts than Home Depot used for my previous install. Home Depot used a galvanized pipe with my copper pipe plumbing which immediately started corroding soon after. Most plumbers know this should not be done. Steve was done in less than a hour. I drained some of the water the previous day to reduce the wait time hopefully that helped. Thank you Chris for providing such a great company and service. You saved me so much money.

C P.

5/19/2023

Couldn't be more satisfied with water heater warehouse. Very prompt, professional service. They came and replaced my busted water heater in no time. I was away and couldn't be home and it was no problem for them and they let me pay over the phone. I came home to hot water!

Kevin O.

08/10/2023 12:00:00 SA

I ordered my first natural gas tankless water heater through SoCal gas marketplace. Then Water Heater Warehouse scheduled my install after inspecting my install site. The crew showed up on time and replaced my tank to tankless in a few hours. They were friendly and explained things well. Overall good experience.

Guillermo C.

7/28/2021

Let me preface: i got no discount/incentive to leave this review. There are a ton of places that do that, but I want to highlight this is a sincere review.

Ive had to rent out my condo cause I moved for work. Im a pretty inexperienced landlord. My 14 year old water heater started leaking heavily and my tenants had no hot water.

I found WHW because many of my neighbours in the HOA recommended then, ans I was SUPER happy with them.

Their service is excellent and speedy. They are very practical; i was able to set everything up quickly and they even coordinated with my tenant to schedule the time that best worked for them. They installed the new heater quickly and their service includes hauling the old one away.

They also have a price match guarantee so you can have peace of mind with that as well.

They arent pushy with their sales either, which was super refreshing.

Overall, im super happy I went with them, and I can see why so many people in the HOA recommended then.

Andy T.

12/09/2020 12:00:00 SA

WHW provided excellent customer service. Chris from the office answered all my questions, communicated in a timely manner, and provided a quote with all the details which made us comfortable with scheduling the work asap. The appointment was made by WHW lightening fast, providing confirmation, which we appreciated since our water heater was leaking. Manny (the service tech) and his assistant arrived on time, providing a text letting us know when they would arrive. Both gentlemen followed covid safety protocols, were knowledgeable and skilled, and did an excellent job. Manny answered all of our questions on heater operation and maintenance. We will keep WHW as a saved contact.
Thank you Chris, Manny, and team!

Han T.

5/13/2019

I highly recommend this company. I initially requested a quote through Yelp and they were so quick to reply with the price of a water heater flushing. They only charged a flat fee of $89 while other quotes I got were between $150-$200. They set up an appointment and even sent me a text comfirmation with the job info and the technician name and photo. When the technician is on their way, I also got a text saying they're on route something I've never seen from other repair company. They had to do two separate flushing to clean my water heater of the sediment but that's my fault because I have never flushed it before. They stuck to the $89 fee! They accept checks or credit card and they email you a receipt right away!

I called them again regarding the pipes in my sink making a loud rumbling sound when I turn the hot water to the max. Seems like the standard price is $89 for most repairs therefore I was quoted that amount. They quickly set me up for an appointment and came out on time. He found a valve that needed to be turned to more open position that was causing the issue. Since it was an easy fix, he didn't charge me! I was shocked.

Loved this company and will be using them for any further issues. I definitely recommend them to anyone who needs water heater/plumbing help! Their technicians are also super friendly!

Janet L.

5/19/2022

Great company! After working with another company that was unresponsive and unprofessional, it was such a relief to come across the Water Heater Warehouse. The other company made the whole month miserable, stressful and frustrating on a mental and physical level. These guys were completely different. They picked up right away, called back to give an update and showed up the next day to get the water heater fixed. The other company dragged it out for a month with no results. I am very appreciative that these guys know what they're doing and were professional in their work. I had hot water the same day they came. Thank you.

Sa I.

1/14/2020

We changed out our 15+ year old water heater to a tankless water heater installed by The Water Heater Warehouse team, their service was fantastic; I received an estimate quickly, phone calls and questions were answered promptly and the work was scheduled and completed as planned. I have submitted for a rebate to So Cal Gas!

Martha P.

02/01/2017 12:00:00 SA

Helped us check our warranty, before selling us new water heater while ours might still be guaranteed. That's honesty, as we were still under warranty and didn't need to purchase a new water heater. They will get our business the next time we need help.

Karen K.

03/09/2021 12:00:00 SA

The technicians were highly professional and very helpful. Informed me of the problem and fixed what they could. Looks like the water heater will need to be replaced in the near future. I will make sure to call Water Heater Warehouse for a new one. Thanks for your help.

Juan R.

8/20/2021

I Woke up Tuesday morning to a cold shower and a puddle of water next to my water heater. After making several call and getting the run around by several different plumbers. I came across Water heater warehouse. They had a technician come out same day and within hours they replaced my water heater. No more cold showers at my house! They provided very prompt service and most importantly gave me a fair price. Thank you for the best service I have ever received.

Suzanne M.

7/24/2016

We are happy customers. My husband found this place on Craig's list last night. He called this morning.
We found Chris and his team to be friendly, honest, and very helpful. So happy to have hot water again!
We recommend to anyone looking for a new water heater.
Thanks!

Wendy N.

05/03/2018 12:00:00 SA

Wow, they are exceeding my expectation! I contacted this company, one day later; the new water heater is being installed!!! They offer the best price with the best service. They have pretty good tracking system to set up the appointment, notice the arrival time of the technicians and send out the invoice. The two technicians I met, they are very nice and professional, they arrived on time and did the excellent job and I am so appreciated. I will refer this company all of my friends. Thank you so much!

Shannon C.

01/10/2021 12:00:00 SA

Timely excellent service on installation, including all the modifications that they needed to complete in a tight fit area. They were very professional in the careful handling, quick in and out service, followed all the guidelines in keeping us safe, and setup a quality water heater for a reasonable price in no time.
They are a great team of professionals! Thank you for improving the quality of our lives and restoring our hot water once again. Great local company with outstanding service!

Mary K.

7/17/2022

When it rains, it pours. Husband just came home from surgery.
4 year old gorgeous LG fridge decides to no longer keep food cold.
Turn on the water to do dishes to realize hot water heater decides to stop working as well. It had been leaking for awhile but we thought we could hold off on replacing it until the hubby felt better.
There aren't many things in this world that can beat a hot shower, so I quickly went into mommy mode and began looking for water heaters...DO YOU KNOW HOW STRESSFUL THAT CAN BE? I mean, where do you start? Home Depot? Lowes? How do you know if it's a good one and even then, after you buy one, who's going to install it for you? How long will that take? UGH!!! Well luckily for me, there's yelp! I went on and found the Water Heater Warehouse. I decided that I will message them first thing in the morning! Keep in mind, this was 5pm...I can live without a fridge but how can one live without hot running water?! Ugh! The huge task at hand was daunting! Well, first thing in the morning, I opened up my yelp page and quickly messaged the Water Heater Warehouse. To my surprise and amazement, Chris from the company called at 6:34 in the morning!!! He called me from home! Now that's dedication! He quickly told me my options, we went over pricing and he told me he could get someone to my house by 8:00-9:00!!! Next thing I know, he emailed me the invoice with exactly all of the warranty, terms, agreements...everything was written out in black and white. Nothing was left unsaid! Next thing I know, Manny and Arturo showed up! They worked so quickly and diligently...even cleaned up EVERYTHING before they left! Manny told me exactly what to expect, when I should get hot water again. He was done in less than 1.5 hours!!! By the time 11am rolled around, I had hot water again! The Water Heater Warehouse is truly as good as it gets! Their great reviews are there for a reason! I am a fan for life and the best part is knowing that if anything were to happen to my water heater again, Chris and his company is only a quick phone call away!

Atousa Y.

12/14/2022

This company is top notch! They were the first to respond and take care of my emergency issue with my water heater. They replaced my w/h with a beast of a tank less water heater, top of the line, highly efficient and done within a few hours. There were two technicians which is always beneficial. Prices are better than anyone else I received quotes from. They even went above and beyond to fix another issue. I highly recommend this honest, professional, and reliable company.

Moe D.

08/01/2018 12:00:00 SA

Had a leaking water heater that was begging to be replaced. Rather than attempt to do the job myself I wisely contacted the pros at The Water Heater Warehouse.

Communication is key and Chris responded to my quote request right away. We set up an appointment for the following morning, his technicians arrived early and got the job done within an hour.
The water lines and gas line were replaced along with a deteriorated valve they suggested be replaced. I'm not a plumber but I can appreciate when a job is done right.

Thanks guys!

Naomi P.

08/07/2020 12:00:00 SA

I was very impressed by how quickly they were able to get me on the schedule. Very friendly and professional. Thank you so much. Will definitely recommend

Terri C.

1/17/2019

This company is the BEST!!!! Chris was honest, considerate and a gem! I just needed my pilot light restarted, but the water heater will need to be replaced and I know where I'm going to get it done. No hard sell at all!!! A++++

Derek H.

9/14/2016

Our old water heater broke at 2 am and flooded side of our house
I called and Chris was at our door in a few hours. Brand new (factory dented) water heater installed for $400ish. Very prompt service, easy to deal with, affordable, quality work. Highly recommended!

J. C.

09/12/2018 12:00:00 SA

These people are amazing! I called them on Thursday because my water heater had some lights blinking and wasn't heating water. I spoke with Chris and instead of charging me to replace something I have no idea about he suggested I call the manufacturer of the water heater to see if I could get a replacement part since it should still be under warranty (we purchased 1.5yrs ago). He told me what information to gather before I called and everything! I called the manufacturer and sure enough, Chris was right! The company sent me a replacement part the following day free of charge. I called Chris again to see if they could come out and install the replacement part, unfortunately, they were booked up that day (Saturday) but they offered to come out on SUNDAY! Sure enough, they stopped by on Sunday at the time they said they would! But wait it gets better! They installed the replacement part in 5 minutes so the guy that came said he didn't feel comfortable charging me the full amount they quoted me over the phone for 5 minutes of work. He stated they care more about their customers than trying to make a quick buck. WAY below the quoted price I couldn't even believe it! The integrity of these individuals is just amazing. It's not often you come across a company that cares more about their customers and being honest rather than making money! I would 100% recommend them to my closest friends and family. I truly believe they are an honest company and that you will not regret getting these guys for the job! Thank you Water Heater Warehouse!!!

Sinad D.

7/27/2023

Best prices around. Quality product. Experienced installers. Huge inventory. Arrive on time and get the job done.

Lida T.

8/27/2021

They came out the day after I called. They were on time, very responsive, very efficient, good value. We will use their service again.

Henry E.

2/18/2022

These guys always have a unique way of delivering great products and great customer service, I have been relying on The Water Heater Warehoise for about 3 years now to provide my clients with great products and service as well, I will not go anywhere else, thank you so much Chris for your continued support and service.

Hovik A.

8/29/2016

Fantastic customer service, product, price, delivery and installation. Super humble, honest and professional... They not only saved me money, but provided a better product, and came out on Sunday to install the water heater.

Jerry S.

03/10/2023 12:00:00 SA

These guys are awesome. Showed up on time, came up with a great solution and installed a new water heater in just a couple of hours and at a great price. The guys who did the work - Dakota Davison and Jeffrey Montes - were very detailed, professional and great people.

Nimish S.

12/08/2019 12:00:00 SA

Don't waste your time looking for any other Company. Best service, Quality and Value in entire Orange and LA County.After waiting for a week through lousy customer service and multiple calls to First American I was finally send a contractor who rushed and didn't explain anything. Although I have most expensive plan for over 20 years I was quoted $925 out of pocket cost for Mexico made Rheem and not sure what additional surprise last minute price add on. Once I was allowed buyout from home warranty I called Tim from Warehouse in the afternoon. Tim explained everything patiently and arranged next Day morning appointment giving his direct line. I got text right away with all upfront prices and appointment. I got text message when installer were on the way to my house. I Got very good quality American made Bradford water heater with all new fittings installed very efficiently by Roberto and Luis at very reasonable price compared to most competitors and got Email showing paid invoice right away.
All upfront prices with no last minute surprises. 12/6/19
AAA and 5 star

Annette M.

12/27/2020

Incredible service from start to finish...very efficient and great prices....Eddie and Arturo did a first class installation and were very pleasant to deal with.
Will definitely recommend this company!

Frank M.

03/01/2021 12:00:00 SA

I had a 17 year old water heater replaced by The Water Heater Warehouse. I called at 10am on a Friday and the quote, paperwork, contract, and the work was done by 8pm same day service! Who does that anymore? Great work ethic.

Raymond C.

06/04/2018 12:00:00 SA

Great service and awesome prices from The Water Heater Warehouse. Water heaters are their forte and it shows. These guys know exactly what needs to be done and do it well. I got a brand new Rheem water heater, enclosure, and vent pipe installed from them. Of course it helps that their prices are at least 10% cheaper than competitors. I don't know how they do it (probably volume pricing) but I'm happy they are doing it!

Terri S.

10/31/2021

I had been wanting a Tankless Water Heating System for some time. I decided to move forward and had started calling around to get an estimate, but no one was returning my calls - Until I called The Water Heater Warehouse. A very nice lady answered the phone right away and scheduled me right away for an estimate. The guys texted me shortly before they were arriving and were professional and knowledgeable. I had the estimate that day and withing a week I had a Tankless Water System that I had been dreaming about for years! I finally have hot water when I want it.
If you like to work with companies that put Customer Service at the top of their list, this is the place for you!! These guys are A+++++!

Silvana T.

10/21/2017

Very honest company. Worked with Miguel, called 7:30 in the morning, showed up 10:00am. We have problem w. our water heater, Miguel showed up, checked our water heater and suggested us to get part for free from manufacturers as it's still under warranty. Others company can simply say we need to replace with new ones. Once he installed new part, everything works just fine like normal with reasonable fee. He went two trips- 1st trip was free of charge. Overall, will use this company for our water heater life saver forever. Thank you Miguel!

Calvin S.

9/22/2018

Extremely happy with the service and overall experience. Definitely recommend for anyone who is looking to replace your water heater!
Had our water heater changed within 1.5 hours with a very reasonable cost!
Nice clean job, great team!

Kelvin Y.

07/01/2017 12:00:00 SA

My electric water heater was broken on Friday afternoon and Chris was so honest and helpful that he recommended to contact an electrician to check it out first. Eventually I decided to replace with a new unit and the service was done on Saturday afternoon. Chris even provided a link to track the technician's arrival. Highly recommended to others!

Anthony E.

1/31/2019

Our water heater died this morning so I jumped on Yelp and found this place. They gave me a estimate and were the lowest price for a 50 gallon water heater installed. Steve came out as well as another guy who I forgot to get his name, and they installed the water heater quickly and made sure they didn't leave a mess behind. My wife will be happy and as they say Happy wife, happy life

Brian C.

3/25/2021

Our water heater went out and we hired Water Heater Warehouse and I am very glad we did. They arrived on time and not only replaced the water heater itself but all new hoses and straps. They were very professional and efficient. They did a great job!!!

Monika S.

05/07/2020 12:00:00 SA

Tim was absolutely amazing and so professional. He got his guys to come out to replace our water heater within hours on the same day! I had booked another company initially but his direct response and clear answer as to what needed to be done made everything so easy. Am def keeping them as my main contact for plumbing ! Thanks Tim and team ! - Monika

Nina W.

6/19/2017

So I wanted to start off saying this was a nightmare, I came home to a busted water heater that leaked water all over my garage.

Originally I called another company to do a free estimate and they came out with some outrageous pricing. The company was Affordable water heaters DO NOT USE THEM. If you Yelp them they have like 4 of the same business that have 1 star each. I should have looked them up before calling.

After they left, I called Chris at Water Heater Warehouse. What a relief! He was so professional and such a nice guy. Gave me an awesome price and was out to instal within hours. The technician
Manny came out and was also a pleasure to work with. What a great team.! I can't say enough good things about these guys. I will be using them again for my yearly maintenance.

Christina L.

7/25/2021

They were really quick to respond to my initial inquiry and gave me my options. They arrived within their time frame and ensured a quick and easy installation. Would definitely go back, but hope I never have too!

Anabel S.

5/29/2020

Called on Tuesday they come out the following day to complete the work. They work fast and very professional! Highly recommend this place! We paid exactly what we were quoted. Thank you

Natasha K.

8/31/2018

Chris and Tim responded to my inquiries quickly and professionally. Installation was relatively quick and clean. Great customer service, price, and overall experience with Water Heater Warehouse!

Preet D.

09/11/2021 12:00:00 SA

These guys are amazing, they gave us a great deal for a new water heater compared to all the big name places. The water heater technicians were very professional and thorough. They made sure that everything was safe and up to date before even starting the job. Highly recommend using this service for all water heater needs.

Eric O.

10/04/2021 12:00:00 SA

Water heater pilot wouldn't light. Called water heater warehouse. The person on the other line told me the manufacturer for the water heater I have is no longer in business and would be difficult to get parts to fix. Recommended I replace the whole thing. I was on with that recommendation, as I had already replaced few parts, and wasn't too keen on it keep breaking down on me. The crew came out 3:00pm. Removed the old heater, installed the new one, and also installed new vent. All done by 6:00pm. The best part: I didn't have to haggle for the price. The guys showed up right on time. All the transactions (except the installation) was done via mobile phone. Very convenient.
Two year parts & labor warranty and 6 year manufacturer warranty. I'm happy with the service.
Oh, and apparently the contractor who hooked up my water heater previously had done it incorrectly. Now we get HOT water super FAST!

Jesse C.

06/04/2022 12:00:00 SA

15 year old water heater finally called it quits on a Friday.

Water Heater Warehouse was the 3rd business we called, but should've been the first and only.

Spoke with them Friday afternoon, job done cleanly and quickly by 11am the following day. Up front pricing which was 2-3k less than what the other two businesses quoted.

No frills, no surprises, quick and clean work. Highly recommended.

Chris L.

02/06/2023 12:00:00 SA

Quality work in the replacement of my water heater. The price was very competitive, great pricing! The crew was very professional and friendly. Took his time in explaining the function of the water heater. I highly recommend Water Heater Warehouse.

Jerome W.

1/30/2016

False advertising on Craigslist guy quoted me 300 for a 40 gallon water heater and when I get there he said 300 is for the 22 diameter heater and 375 for standard heater and wouldn't allow me to use 50 coupon posted on Craig'slist for any heater it was a waste of time. Seems really fishy to me and they're all banged up and when dealing with gas not worth the risk.

Jr O.

12/10/2018 12:00:00 SA

We called in Friday for an estimate on water heater replacement and got a great price for a new unit and installation. They came next day on a Saturday a bit earlier than expected (good for me) and did a great job. They even gave tips on maintenance to extend life of the water heater. Awesome experience overall. Highly recommended.

Michelle R.

06/09/2019 12:00:00 SA

They were excellent. I requested a quote and they immediately called me. They let me know exactly how much it would be and sent me the name & picture of the tech that would be coming. They showed up on time and installed the water heater with no complications. The price remained the same with no hidden fees. I would definitely use them again.

Janice L.

4/21/2022

So this is the 2nd time I contacted them and I couldn't be happier. In my previous review I ended up not needing a new heater and they were very professional and advising what actually needed to be done. This time around the water heater did give out. I called them in the morning and they were available to replace it that afternoon. The guys were kind, courteous and professional.

Pricing was very competitive compared to others out there. Just to warn people prices have gone up all around in 2022 so it is not like how it was even 5 years ago.

Henry M.

4/27/2023

Very nice to work with. Was able to install new water heater quickly and was careful with surrounding cabinets and walls. My only complaints was minor details rotated water heater a little to much can not look ti see if pilot light is on. When I brought that to the installer's attention after all the piping was in he took out his cell phone and squeezed his hand ti the area and took a picture and said this is how you can check the pilot light?
I suppose was just happy to have hot water after a week. Asking him to remove all the plumbing to rotate the water heater seemed excessive. Also left a couple large screws in the floor that I was happy I saw before parking my cars in the garage.

That was my experience.
Overall good.

Carlos L.

6/24/2020

Woke up to a leaky 15yr old water heater on a Saturday morning. Called The Water Heater Warehouse and by 5pm same day, we had a new tankless water heater installed. The most impressive thing about it was the price never changed from what was quoted. Fast, professional and straightforward. Robert and Sergio did the install. All was clean and well explained before they left. Thank you! Highly recommended.

Dennis J.

04/04/2020 12:00:00 SA

I met Chris the owner several years back when he and his father were just starting The Water Heater Warehouse business. Chris personally installed the water heater in my home. I was impressed and extremely happy with his professionalism, the quality of his product, and his ability to stand behind it all.
Since then I have referred him and his team to several of my friends & family. All of them had the same thing to say, great product, outstanding value, tremendous service, what more do you want?
Fast forward to today, with all of us under Corona Virus Quarantine, not a good time to have your water heater go down! I spoke with Tim at their office on Wednesday around 12:30 pm and he was able to have a team sent out the very next day to complete another perfect installation at my mother's home. The water heater was showing signs of a leak. Instead of waiting for it to break down we proactively took measures to get the installation of a brand new 40 gallon heater with all new water & gas hoses, shut offs, straps, pan, & everything needed to pass Los Angeles city inspection! It's such a pleasure to have The Water Heater Warehouse to count on. Chris and his entire team take their work seriously & with pride knowing that they are doing the right thing! A Big Thank You to the entire team at The Water Heater Warehouse!

Larry G.

4/25/2020

AWSOME service! Ask for Chris. They were fast and professional. Would definitely recommend for you water heater needs!! Great Prices !!

David N.

2/17/2021

Scott is just leaving after fixing my water heater without charge. His knowledge, my stupidity, allowed him to fix it in no time. Thank you Water Heater Warehouse. Also, a thanks to Chris for his understanding and cooperation in ordering repair parts yesterday. Lucy, was also extremely helpful on the phone as well.
Don't go any further than the Water Heater Warehouse for any water heater needs. Parts, service, installation, advice or a new water heater. They also sale open box units if interested in saving a few dollars.
Great service. Thanks to all...

Ben Y.

12/30/2021

Immediate and quality service exchanging out my electric water heater. I went through 2 other companies who quoted almost 3 times what this company did the service for. They took care of the repair the next day without any problems. Really amazing service and value!

Jeanne B.

3/20/2022

Excellent Company to work with. Maria is wonderful! Follow up is excellent and ensure Customer is Taken care of. Excellent Customer Service all around. The follow thru is impeccable! Great price over all! I have Refered a few already and will continue to do so:)

Bruce H.

02/05/2022 12:00:00 SA

Excellent professional service. Fast, professional and courteous. They showed up on time, did the job and stayed a bit to show me how the heater works. Everything is clear and concise without any hidden costs or hassles.

Chris N.

7/14/2021

My water heater started leaking, saw these guys were highly rated in my area. With a tank that was at minimum twenty years old I figure it be best to replace it. They gave me a $900-1000 modern tank with a bill total of $1500, the lowest out of three quotes I got. Two hours after getting to my home they took away the old one and were wrapped up.

It's been a while since I got it and I have no leaks and hot water at the ready since. Well done!

LI H.

7/27/2020

Omg! I can't thank enough to The Water Heater Warehouse! They are a total life saver!!! I purchased a new water heater from Home Depot, and originally I was going to ask the contractor referred by Home Depot to install the water heater for me, but the guy came and gave me an estimate, the price was way different than I was told on the phone. So I decided to do some more research, and I found this Water Heater Warehouse! So I gave them a call and tell them my situation, also I sent Chris(the guy who I was talking to) couple of pictures of my old water heater, and he gave me the price immediately, so we set up an appointment two days after(they were extremely busy). So today, the technicians came, they sent me a text 30 minutes before they come, they look very clean, professional, and they both wore masks.

After they saw my water heater, they just did some measurements, and asked me to shut off the water, then they started working! It only took around 5 minutes for them to take down my old water heater, and It didn't take long for them to install my new water heater either.

After they finished, they cleaned up the space ( they kept the whole space very clean at all time) Then they called back to their office for the payment(they don't deal with money) and it was the price that Chris told me, no surprise! Also, they take Amex, visa, master, cash or check ! it was a very lovely and ZERO hassle experience! Loved it!!!!

Rodney J.

06/10/2020 12:00:00 SA

Our water heater began failing. I researched the issue for just a few minutes then made two calls. One call to a local plumber that I have used multiple times and one call to Water Heater Warehouse. WHW returned my call first. I had a very professional call with Chris. By professional I mean he educated me on what I needed to know without trying to hard-sell me on something I didn't need.

His crew presented themselves very well and were well-versed in the installation of tankless water heaters. I say tankless because we decided to replace the old 50 gallon tank heater with the newer technology.

They arrived just a few minutes after the window of time they were shooting for but that was not an issue.

I recommend Water Heater Warehouse for your plumbing needs.

Michelle W.

08/09/2020 12:00:00 SA

They were very thorough, efficient, and sensitive to social distancing. Albert and Eddie make a great team!

Mike M.

09/05/2020 12:00:00 SA

These guys are amazing! Our water heater broke on Thursday and we were able to get a new one installed today! Chris provided excellent customer service during my phone quote answering all my questions thoroughly and providing the best price. Scheduling was smooth by front office team and Louie G/Assistant did an awesome job with the professional install! Overall, a 5 star experience! I highly recommend!

Peter L.

04/04/2023 12:00:00 SA

Needed an expansion tank installed. Communication was quick and the job was completed in a timely manner.

D L.

4/24/2020

I highly recommend this company for their professional work. George and Sergio did work fast, clean and professional. They also helped me to tape the hole on the wall behind the water heater. Thank you guys for your great job!

Steven T.

3/28/2018

Very efficient work! They were in and out in two hours and did an excellent job connecting the water heater, removing the old one, and more importantly they were so much more affordable than all the other companies out there!

Charles W.

8/24/2023

They responded quickly to my Yelp inquiry and provided me with a turnkey quote (very fairly priced) to replace my water heater (which I purchased) and haul away the old one. They were fast and efficient and did exactly as advertised for the price they quoted.

Noneya L.

04/09/2019 12:00:00 SA

My water heater busted and water spilled all over my original oak wood floor. I called mercury, my home insurance. After the 6 commercial fans dried the area. I hired a painter to use primer and paint the water heater closet to take the musty smell out. I told mercury it smells musty. They told me there is not mold, so this reviews is my evidence that Matt Krause from mercury indicates that Servpro said they were able to dry the area. Anyways I hired water heater warehouse to install my new water heater. And this company had the best prices.

George was my installation guy. I forget the other person's name. They were quick, and clean installing my water heater. They installed it on Monday 4-1-2019 btwn 2-4pm. They came at 2pm.

I initially gave this place five stars, but I'm going to lower to 3 stars. I will still hire them for my water heater installation and keep and eye on them.
They ruined my fescue grass (i had the sod installed in October 2018). They poured the water that was in the old water heater tank on my grass. I touched the water it was hot to warm. Guess what my grass died. I would think they know that water heater water hot/warm kills grass but I guess they didn't know.

On my end I keep giving water and everything I can to get the fescue back alive but nothing happening i think it is dead. Take look at my grass!

You guys do NOT pour the warm/hot water on grass!!!!!

Darrin M.

03/01/2021 12:00:00 SA

The team that showed up was on time, professional and great at what they do. I was overall happy with every aspect of this purchase, regarding pricing, I actually had same day delivery and installation. The team cleaned up their mess, explained the new water heater to me and let me all the contact info if there were any issues. I have already recommended The water heater warehouse to several different people.

Nishan H.

9/13/2021

This was an emergency repair that they handled within mere hours of contacting them here on Yelp. The friendly crew promptly swapped out my old water heater and got me up and running again. Thanks guys!

Mike G.

08/12/2017 12:00:00 SA

All around great price and service. The installers were on time, respectful and cleaned up after themselves. Chris is honest and upfront. Would definitely recommend them.

Arbenz A.

05/02/2022 12:00:00 SA

Our water in all fixtures of the house had suddenly lost pressure while using the hot water. Cold water seemed to have no issues. Hot water would still come out but with low flow.

After having two different plumbers sent by our Association I was a bit skeptic. The first one told us we had a leak and needed to tear down the wall.
The second guy said the heater along with valves needed to be replaced. A $1500 estimate I was hesitant to approve. I decided I Needed a second opinion.

I called and spoke to Albert, probably a call center. Who was kind enough to listen to my concern and give me an idea of what the problem may be. He sent out Eddie approx 2-3 days later who came in to inspect the problem. Within 5 minutes he knew the issue, provided an estimate . He had the whole thing repaired within the hour. A few valves and hoses were replaced and problem was fixed.

From start to finish I felt and was treated like family. Hands down, will use them again for any heater repairs if needed.

Yvonne G.

09/12/2020 12:00:00 SA

We loved the service Robert and Arturo provided from The Water Heater Warehouse! They were knowledgeable, friendly and efficient! I was so stressed out over the situation but they were patient with all of the questions my husband and I had. We feel extremely happy with their work! They wore masks and gloves and abided by covid safety practices. I would recommend this company for sure!

Gary H.

2/15/2018

Water Heater Warehouse, Chris very knowledgable plus replied to me at 7 am from Facebook. He couldn't install the same day. but made every option open as his schedule was book. I understand very affordable prices and excellent customer service! I'm writing the review prior to me purchasing as I was treated like family!

Gary Hidalgo, Ontario, CA Fundjs.com

Now let's make this happen Chris!!

Warren C.

02/07/2021 12:00:00 SA

My old water heater was rusted out on the inside, giving us brown water when the tank started to run low (brown bubble bath). It was time for a new one. I scoured the reviews of the surrounding area, and the Water Heater Warehouse looked to be stellar up and down. I reached out for a quote on a Friday night, and Chris had me scheduled for an install on that following Monday.

I was somewhat specific in what I was looking for. I wanted a Rheem with 50 gallon tank and no electrical connection required. Chris called me to double-check that he had what I wanted in his inventory.

His guys were on-time and professional. I observed the removal of the old unit, the unboxing of the new unit, and all the hookups of subsequent connections and safety appliances. They even put in an extra shut-off valve on the wall for me that I didn't expect to get. After draining the rusty water from the old unit, they did their best to hose down the brown crud on my driveway. To no fault of their own, the new unit was unboxed with a small dent, to which they gave me a small $25 discount on. My water was shut off for about 45 minutes during the remove and install process.

It's been a month now, and everything has been swell (fingers crossed).

Sharon B.

8/31/2017

They were more than reasonable. After 3 other bids from other plumbers ranging from $1,650,
$1,450 & $1,000 I was more than thrilled with the incredible savings this company had. My bill was $638.99 for water heater, labor and materials. Chris and guys were amazing, patient and educational. I highly recommend this company.

David F.

10/13/2018

Wow is the best thing for me to say about Chris and his company. Wow. Not only were they prompt, professional, and incredibly helpful but they also came within 30 minutes of me calling him. I would definitely recommend them for anybody that needed any kind of water heater repair. I wish all companies were as professional and courteous as Chris and his.

Cindy V.

06/08/2016 12:00:00 SA

One of my family owned apartment rental's water heater went out and they have two little ones so I was on the hunt for a water heater fast. I wanted to get something affordable but something that would last a long while without having to deal with it. I found The Water Heater Warehouse on Craig's List and saw that they had a variety of different types. Just an FYI, they are open until 5pm not 6pm like it's listed on Yelp and on Google. Also, make sure to call ahead of time to make sure there's someone there. They do go out on the field a lot. I was looking to get a 30 gallon gas water heater but they didn't have any in stock. I ended up getting the 40 gallon Rheem Performance Plus for $325 plus tax (they retail for cost to $600). They offer a one year warranty on their water heaters. I will definitely bookmark them for future needs. I was in and out of their place in less in 10 minutes. Easiest shopping ever I have been for a home necessity.

Beatriz H.

5/17/2022

Very friendly and professional service. The people who came to install our water heater were very knowledgeable and did a perfect job I would recommend this place to everyone..

Houman H.

11/16/2021

I don't write 5 star reviews lightly. It takes a lot for a business to earn a perfect review from me and it depends on exceptional service, accountability, and responsiveness.

I needed a new water heater (a low boy electric model). I contacted the top 30 companies on Yelp and got a lot of responses that said give me your number (didn't call them - no time for this and that is the point of Yelp - to get quotes!), many that said they're unavailable for weeks, others who quoted a few thousand dollars for a cheap, unreliable brand, and others who quoted MANY thousands of dollars for a decent brand.

Then I heard from Water Heater Warehouse. They gave me a very affordable, FLAT quote including tax and installation and ALL parts (no hidden fees!) and could come the NEXT DAY! Their crew was prompt and professional. In a flash, they removed the old water heater and installed the new one.

Their team sends written electronic quotes and does electronic signatures and invoices so there are no surprises. No bait and switch. They also installed the TOP brand at a price that (with delivery and installation and tax!!!) cost slightly more than just the purchase price from a local seller. Don't waste your time with anyone else!!!!

Thanks!!!

Ashkan J.

8/30/2019

OMG. They are the best. Very professional and took care of every single request I had. They replaced all of the water heater related items even if they were lightly used. They took their time to do the job right and did not try to squeeze 10 jobs in a single day to make more money. The delivery was the same day as I ordered, it was on time and in excellent condition. Their quote was much less than others. Do not go to big box stores for tour water heater. I called their office maybe 3 times in the same day to ask questions and every time they picked up quickly and took their time to explain everything to me.

Annabel B.

1/28/2022

After dealing with a company that didn't give me estimates, come when promised, keep me in the loop about what was going on with my water heater situation, and were unreachable when working on it,The Water Heater Warehouse was a breath of fresh air!!!! They had written up estimates, same day installation, were quick and efficient and easy to deal with! They charged exactly what they quoted me with no hidden fees. I also needed some pipe work done and thought they were doing both jobs at the same time, but said they were waiting for my approval for the job, something the other company neglected to do. They even made sure to have permission to enter the laundry room before beginning work on the water heater. After I approved the job for the pipe work, they sent someone out the very next day and it was over and done right at 1 when given a window of 1 to 3. They sent lots of pictures (which was greatly appreciated since I live remotely from the property) and everyone had hot water with good flow again. The Water Heater Warehouse does business right, quick and efficiently and at super reasonable prices, which, unfortunately, is a rarity!

Brad N.

4/25/2023

Found Water Heater Warehouse on person was extremely professional on the phone. Give me a fantastic price I highly recommend them in and out in a couple hours at a great price.

Jen L.

12/31/2019

Our relatively old tank water heater stopped working suddenly, and we called to get an estimate on replacing it with a tankless. They sent someone out on New Years Eve for no charge to check out our setup and give an estimate. Manny came out and was incredibly friendly and knowledgeable. He not only did the estimate for replacing with a tankless (which was very reasonable), but he took a quick look at our old heater, immediately knew what was wrong (a broken part of the pilot assembly), and was willing and able to fix it right there for not much cost. Highly recommend them for anything water heater related, so happy we called them.

Aneal K.

10/01/2021 12:00:00 SA

Excellent service at a fair price. Installers were on time and did a high quality job. I would highly recommend this business if you are looking to replace your water.heater.

Leo L.

05/09/2019 12:00:00 SA

No wonder he got high positivie reviews! I called them to come out take a look for our water heater and when he came out water heater started working again. He didnt charge anything and He kindly answered all my questions and explained in detail what work needed to be done. He recommended new water heater $600 cheaper than other place! i feel bad he came out for nothing but Chris, you earn my positive review and business. Thank you.

Robert H.

3/27/2023

Water Heater Warehouse has great reviews for a reason. Their quality/price is unmatched by professional plumbers. For a specialized installation such as a water heater, you cannot go wrong by trusting Water Heater Warehouse to do the job right at a reasonable price!

Milla G.

04/06/2018 12:00:00 SA

WOWEE. This has been a stellar week of good Yelp experiences, ha. I had to help my mother replace her Water Heater (and spent 2.5 hours getting all the details and talking to 3 different companies about rates, and permits, etc). I finally had an appointment set with a company that was contracted out via Home Depot, and they were scheduled to come on Saturday (the leak occured Thursday evening) during a 6 hour window. And I got all the pricing, etc. It was done. Then I went and read the reviews a little closer, and noticed they were very mixed when it came to long-term service stuff, and issues others had experienced with customer service over the longer life of the product. That had me worried as I didn't want my mom having to deal with multiple issues down the line.

I happened upon Water Heater Warehouse, which is local to her area - and was IMPRESSED by all the great reviews. It was after hours (probably 7:30PM) and I figured, What the hell, nothing to lose. A human being (!) picked up immediately, his name was Chris. And he got my mom scheduled for the next day (Friday) for a 2-hour window (vs. the Saturday 6-hour window!), and for SEVERAL HUNDRED DOLLARS CHEAPER.

My mom said they even came early (Steve and another gentleman), and were so gracious and took care of everything! She can get very anxious about these kinds of repair visits, but when I spoke to her - she was all smiles - so I know they made her feel supported and at ease!

Their customer service is great; they even texted BEFORE and AFTER photos to me (since I was not at the session). I will yell(p) about this company from the rooftops! GIVE THESE GUYS YOUR BUSINESS! Great value, great customer service, and speedy, friendly service. THANK YOU!

Rob G.

09/08/2021 12:00:00 SA

I called to schedule a tankless water heater installation and the process was great

We received a text giving us the date, time, and name of the tech that was scheduled to arrive. The process was great because they kept us in the loop all along the way

The tech named Art arrived before his scheduled time which was fantastic. Art was very friendly and professional

The work was completed and they provided details all along the way

They removed the old water heater, cleaned up the area and improved the aesthetic with the tankless option

The installation was quick and seamless

I added pictures of the before and after the installation below so you can see the quality of the work by this company

We will definitely be using Water Heater Warehouse again and we highly recommend them

John L.

3/28/2023

Fast service and excellent communication with the entire team. They did everything exactly as they committed they would in a timeframe that was faster than promised.

Henry L.

11/07/2022 12:00:00 SA

Installed Bradford White gas water heater with expansion tank. Installation/communication was professional and pricing was reasonable. Appreciated the installers put in a support plank for the water heater after noticing weak support on the existing shelf from water damage. They went above and beyond for their customer.

Roy H.

10/04/2019 12:00:00 SA

Very pleased with their customer service and highly recommend this company. I called and made an appointment on the same day, and Manny and Sergio came on time and did a great job installing the brand new Bradford White water heater at a very reasonable price. Glad that I chose this top notch company.

Stephanie B.

05/05/2016 12:00:00 SA

Chris and his guys just left my house and I COULD NOT BE HAPPIER!!!! These guys are amazing! My 75 gallon water heater gave out last night and with 5 people in my household, getting my water heater replaced was an emergency. I called Chris this morning and my water heater was installed this afternoon by 3pm. Wow!!!! He installed a brand new water heater and even did one more job having to do with my washer and dryer. He charged much less than other plumbers but the quality was superior! I had a quote from another plumbing company and they were charging $2500...ouch! I will vouch for The Water Heater Warehouse 100% that you will find no better company with a good price for water heaters and quality installation. Thanks, Chris!!! (From your very happy customer in North Tustin).

Kat T.

10/04/2018 12:00:00 SA

I am very happy with the service I received from everyone at The Water Heater Warehouse. My initial contact was with Chris in sales. His quote was thorough and detailed. I had questions about the model I was to receive and he answered me quickly. The pricing was very fair and getting an appointment was easy (they have multiple teams installing water heaters every day).

When the installers arrived (during the specified time-frame) they brought the wrong water heater. No problem, we'll go and get the right model and be right back. They knew what they were doing, the installation went off without a hitch and now I can check this off my to-do list. Thanks so very much!!!

Bob F.

11/16/2019

Our hot water heater wasn't working we had no hot water. I sent the Yelp message out twice to a total of eight companies I got five responses. The water heater we have is an A.O. Smith and three other companies do not carry parts for that company, which means they'll come out and look atit but, would have to order the parts. That means I would either be buying a new water heater or wait 7 to 10 business days for the part to arrive with no hot water.A plumber I contacted who worked on my shower told me that it's probably going to be the pilot light module and they didn't have the parts and they would have to order it also. The water heater Warehouse had the part send a technician out by the next day. Because of the $225 to repair the technician Manny came out and troubleshot the problem but the replacement module didn't fix it. It was a sensor which they had to order. Then he said the earliest he could come back would be Monday afternoon with the part. That Monday was Veterans Day and I had the day off, many actually came out in the morning and repair the problem. This was an unusual problem which took water heater warehouse more than one visit to correct but, they stuck to their original $225 quote. This is a great company to do business with Manny was outstanding and so is Jeff the owner. Even though the repair took longer than I would have liked, it wasn't an usual problem and sometimes problems are difficult to repair. I am very happy with this company and I highly recommend anybody who needs any kind of service they provide to contact them first when looking for help. Water heater warehouse is one of the best companies I've ever dealt with and they deserve their five star rating.

Shina Y.

01/05/2018 12:00:00 SA

Great service and price!
Steve, the technician did the great job!
I would definitely recommend to friends and clients.

Phyllis S.

8/19/2019

We used this company. They were prompt and efficient .. there were some issues with the install but they came back and resolved the problem !!!

Stephanie M.

9/27/2018

Highly recommended! These guys were excellent from the first phone call all the way through to the installation! I talked to Chris over the phone and he gave me a quote and listed everything that was included in it (including the tax). He was super nice and patient, answered all of my questions, and even asked me to text him pictures so he could help me shut off water and gas on a very old unit that was leaking. I was able to easily schedule an appt for the next day. Jimmy and his son, Andy, came right on time for the installation. I received a text when they were on their way that gave me their exact location so I would know when to expect them. Both men were very kind, friendly and efficient. At the end, I paid exactly what I was quoted over the phone...no added charges or surprises! I'm definitely passing the good word to all of my family and friends!
P.S. I called about 7-8 other plumbers/companies and this place beat the other prices by far!

Mark H.

10/07/2021 12:00:00 SA

The Hot water tank started leaking into the garage. Called them and they quickly answer the phone. Gave a price repairing the water tank and scheduled a service call. They scheduled it a couple hours after I called. The tech was here when scheduled and text me to say they were on the way. They quickly changed the out the tank. The job looks like they did a very professional install. I would recommend them to anyone..

Steven S.

03/11/2017 12:00:00 SA

These guys are AMAZING. I saved nearly $200 off of what the Homeless Despot was going to charge me, and I didn't have to sit through 45 minutes of the orange apron idiots crashing into each other before I got my water heater. The transaction here took 5 minutes. Hector was incredibly professional and courteous. I was able to park right at the door, and Hector even helped me load it into my truck. I shopped long and hard for a deal on a water heater, and I can assure you that this place is one of a kind. I wound up driving over 100 miles round trip to get there, and it was worth it.

Kevin C.

3/28/2019

So glad we called you to replace our water heater. Price was affordable. The job was done in less than one hour. Eddie and Robert replaced all the old parts and installed a new 40 gallon tank. They were helpful and professional. Great job!

Edward H.

1/20/2020

After doing some research on water heaters I called Water Heater Warehouse. Boy, I'm glad I did. I spoke with Chris, the owner. He explained to me the whole process and quoted me a very good price.
The install guys were on time, did a neat and clean job. It was a real pleasure doing business with WHW. I recommend them highly!

Mm V.

1/16/2017

Great business I highly recommend. Their customer service is great attentive and a lot of choices to pick will definitely do business with them again if necessary.

Ann S.

06/12/2022 12:00:00 SA

From the original call to the completion of the job, this team was superb.
The initial contact was with the office, they got the information they needed to complete the order by being efficient and thorough, everything was explained in detail. The email confirmation included the estimate to be accepted as well as the time frame for the service tech to arrive. I needed to adjust the times and this was done easily. I was notified when the tech was in route and he did the job with no issues, was respectful of my property and finalized the order easily online. I am very satisfied with the service provided, the plumbing expertise and the entire transaction, I highly recommend.

Ray C.

8/25/2023

My repair was under warranty. They had the part replaced and done in 35 min!

Joe K.

10/19/2018

Hot water stopped working and I went back to find my water heater leaking outside. With a child and a pregnant wife I needed to get this resolved quick. Called a few places and found Water Heater Warehouse with the best price and they could install it that day. Everything turned out well, Chris and his team did a great job. Thank you!

Mike G.

09/10/2020 12:00:00 SA

Appreciate the great work and fair rate given by Chris for our tankless water heater installation. He also applied for the city permit and the rebate (for a fair fee). Chris scheduled the job quickly and also followed up with our tenants as there wasn't warm / hot water flowing initially. Look no further for your water heater installation or repair needs.

K'Hara M.

3/30/2022

Had a wonderful experience. Albert Rodriguez really came through, ensured that I was helped quickly, ensured that I didn't over spend and was supportive through the entire process. Not to mention my water heater works now! Highly highly recommend!

Ivan O.

01/08/2020 12:00:00 SA

Had a great experience getting my water heater replaced with a 50gal. Both Sergio and Steve did a great job completing the job! They were very kind, professional and informative. Agustin and Chris Flores were also very prompt in their responses to the many questions I had.

My water heater is looking great with all the new accessories and brining the vent up to code! I would highly recommended them!

Thank you guys!

Justin D.

11/29/2021

Every so often you come across a company that just knows how to do business. This is that company. Chris puts so much dedication into customer satisfaction and it shows through all these flawless and well deserved reviews. For those who simply want to get the job done at a fair price, stop scrolling and just hire the Water Heater Warehouse!

For you keyboard/research warriors who love to do research--like me! I still highly recommend this company due to their outstanding customer service. I talked to A LOT of companies, but Chris won my business with his professionalism and dedication to customer service. Chris is committed to provide you quality service ASAP, which is a huge help because no one likes having prolonged plumbing issues. I was so shocked he answered my inquiry's and questions after hours and on weekends.

For the first visit I watched them remove & install my new Bradford White water heater. This company truly stands by their high quality work. I had additional concerns about passing my city's inspection and Chris was prompt in his response and sent another truck within 48 hours to address my concerns. I'm very impressed and would highly recommend them for any of your plumbing needs.

Shout out to Steve & Robert for setting up my draining pipes and Luis & Luis for installing my water heater in less than an hour. Had the pleasure of meeting two separate service trucks and both were professional, knowledgeable, and provided high quality work. Very Impressed, Highly Recommend, A+++!

Randy D.

07/12/2018 12:00:00 SA

I had a water heater that was leaking pretty badly. Looked up these guys, and they were even able to do the job in the same day in 100 degree heat. They gave me a fair price for a NEW water heater and installation, and they were done within 3 hours. Very high quality work, and quality technicians.

PRO TIP: Don't bother asking for a discount, as they will mark up their prices 10%. There's actually a sign in the shop that says that. Hillarious!(Because they really are the most inexpensive installer around Fullerton.)

Karl T.

4/30/2023

I've used this company twice and I've found them to be friendly people who get the job done without breaking the bank.

Vince V.

12/04/2018 12:00:00 SA

When you see this many reviews with an average of 5-stars you tend to be suspicious. No need to be suspicious here. I had a leak issue and a water heater that needed to be replaced badly. Chris made me feel at ease over the phone and sent Manny to come replace my water heater. The install job looked excellent and I was very happy with my experience. Thanks guys.

David G.

8/19/2023

Came out and checked out parts as requested. Fast and efficient . Price was far more reasonable than other quotes

Frank V.

04/02/2020 12:00:00 SA

Highly recommended! The entire team was very knowledgeable and professional from start to finish. Good price and best of all, they were able to install same day. Literally had two of their techs at my house within 3 hours from the time I called. Thank you Albert, Eddie and Sergio!!

Hannah B.

2/28/2022

I rarely write reviews but I think this company deserves taking the time to share our positive experience, their technician was on time, knowledgeable and respectful, he didn't try to charge us anything more than previously quoted. Had the right part to repair the water heater and fixed the problem in 30 minutes, they are the right people if you have any type of water heater issues. I'll definitely use their services again!

Cheryl A.

09/04/2021 12:00:00 SA

We've been out with hot water for two days. I am so glad to find Water Heater Warehouse on YELP and thankful to Chris for the quick response. Great job guys!! Thank you for getting our water heater back.

steven p.

10/31/2020

I'll have to agree with all the other positive reviews. This is the sort of company you want to do business with. Organized. On time. Respectful of safety. Quality workmanship. Good prices. Quick availability.

Frank A.

08/06/2019 12:00:00 SA

Last week my water heater was giving problems contacted several plumbing companies and Chris from the water heater warehouse gave me unbeatable price to install a new water heater at my house Chris was very honest and professional. I hired the water heater warehouse to install a new water heater at my house and I'm very happy with my new water heater. Eddie came to my house on time remove my old water heater and installed a new one. This guys are pros giving them 5 stars because they deserve it save me several hundreds of dollars when other companies wanted pictures and keep changing the price, well not the water heater warehouse Chris gave me one price and that's the price I got invoice. I would recommend to everyone don't waste your time looking for cheaper price the water heater warehouse has the best prices. Thank you Chris for all your help.

M C.

12/02/2019 12:00:00 SA

Chris is very professional and offered a very competitive price. A day before the job he even emailed me a copy of the invoice which eased my worry about any hidden charges.

Jose G.

11/23/2022

Great job, on time, efficiently done. From start to finish. Even the quoting process was a welcome action from this company.

sandra w.

11/21/2018

Chris and Tim were very knowledgeable and professional and helpful with hauling our old water heater and installing the new unit! Very patient with my questions with detailed answers and maintenance tips to prolong the life of the water heater! I like them very much and I'll use them again!

Will S.

1/31/2019

Contacted these guys via yelp after they were closed for the day. Got a response in one minute! After a couple of questions they gave me an estimate without even looking at the unit that had to be replaced. I had two more estimates done. The Water Heater Warehouse was by far the lowest price. Almost sounded too good to be true. I scheduled a time between 8 and 10 the next morning. Manny & Arturo arrived almost half an hour early, which for someone who has been without hot water for two days was a blessing! They got to my house at 7:34 in the morning and were packed up and on the road by 8:18! Outstanding!

esther c.

1/17/2020

I did not change my water heater yet but every person I interacted with at this company (including Chris was Brittany) was friendly, responsive, and helpful. I will update later if I end up getting my water heater replaced by this company.

Enrique M.

10/08/2019 12:00:00 SA

Roberto and Luis did an awesome job installing the new water heater. Showed up on time, installed quickly, and left everything looking/working on point! Definitely will be recommending to friends and family. Thanks!

D R.

02/06/2020 12:00:00 SA

I found this company through Yelp and decided to contact them and three other companies for estimates. Chris responded immediately. I needed a new water heater and he gave a competitive quote and could arrange the installation for the next day. Because of this, and their fantastic reviews on Yelp, I chose this company. Very glad I did. Eddie and Arturo did an amazing job of protecting our Acacia floors, I've included pics, and were professional and clean with their work. We have hot water and no damage from taking a leaking heater down a flight of hardwood stairs. Highly recommend this company. For those time conscious, they did arrive an hour after the two hour window given. However, they did text and call letting me know they were running late and as I mentioned, they were there to do the work one day after I called. Took two and a half hours to complete. Will use them again and recommend to friends. A+

Ethan M.

1/26/2023

Excellent, quick and reasonably priced water heater installers. I'd def recommend them

I W.

1/23/2020

We had a very good experience with the Water Heater Warehouse.
They were friendly and professional. They quoted very good price.
Communications were great and I received both emails and texts.
We are very happy with their service and will refer them to our friends and families.

Vinh T.

4/30/2023

I sent out my request for a water heater replacement & Water Heater Warehouse was the first to respond with an estimate. Other companies required an in person visit to provide an estimate & their quotes were much higher.

I decided to go with Water Heater Warehouse & installation went well. Removal of the old water heater & installation of the new took about 3 hours. Manny, the lead technician, was very professional & friendly.

The only unexpected thing being informed that I needed to purchase another part called a Watts 210, which costs another $600. My old heater, of 11 years, didn't have that part so I wasn't sure if really needed it, especially that same day as he was insisting. I had previously provided pictures of my old water heater when setting up the appointment & nothing was said that I needed this additional part.

After a quick google search, the price of the additional part seemed legit & not wanted to wait any longer, I agreed to it.

Overall, I would still recommend Water Heater Warehouse as the whole process went smoothly.

T P.

9/20/2021

We just had our Hello5 water filtration system installed on Sept 10, 2021 or so. Robert was awesome to work with. He was patient, answered questions, listened to our requirements and did a good job. So far so good.

Andrew Y.

12/28/2022

Eddie and the crew were awesome! Michael at the office was kind enough to squeeze my work in their schedule on a short notice as my tank was leaking. Eddie and his crew were able to come by earlier than scheduled and completed the work as a team in an orderly and methodical way. Eddie was courteous and answered all my questions during the replacement/installation; and completed the job very efficiently. Thank you all!

Tom T.

12/31/2020

Great service, it was easy to get an appointment, and friendly. They even tell you if there's a rebate. Couldn't ask for more.

J S.

10/04/2018 12:00:00 SA

Our 20 year old water heater finally went kaput and I had to call for a replacement unit. Thanks to Yelp, I found this company and made an appointment. They showed up on time as scheduled. Manny was our assigned installer and they finished the job in about 1 hour. The install was definitely professionally done. They provided new drain pan, new gas line, water supply lines and vent pipes. Also, gave me instruction on how to maintain the water heater plus showed me how to light the pilot on the new water heater. It is definitely easier to start the flame on our new water heater compared to the old school control of my old water heater. Correspondence from beginning to end was great - I was notified of my appointment, notified when they were coming over, and received my invoice minutes later via email after they left. Manny was very nice, and told me to call them if we ever had any problems with the water heater. I really appreciate the care for customer. Price was fair and very affordable if compared to the big box stores. They also hauled the old water heater out, one less problem for me. Skip HomeDepot or Lowes, call this company first if you need a replacement unit. Get professional help and save money. Highly recommended business. A+...Thanks again!

Jeanne W.

01/01/2022 12:00:00 SA

This review is for an install that was completed last spring. My water heater went out and I needed a replacement. I used Yelp to post a couple of water heater questions and get estimates and appointments for replacement. I can't remember the exact number of companies that I selected, it was like 5 or 6. All the companies responded to me but water heater warehouse is the only company that answered my questions from the post. This means they actually took the time to read my post and reply with real answers. When I called to talk with them they were very friendly and informative. The two gentlemen that came to do the install were on-time, friendly and efficient. I highly recommend this company to anyone that needs their water heater replaced.

Dennis P.

10/09/2019 12:00:00 SA

These guys are amazing. And they are really honest and focus on what best for you. I wanted to get a tankless which would cost more than the tank version but they advised against it due to the galvanized pipes I have. Long story short, they were right about the tankless so I decided to go with the 40 gal tank. Eddie was on time and did a phenomenal job on installation. Already locked in with this company for another job at my cousin place. Highly recommended.

Gabriel A.

12/16/2020

My water heater broke unexpectedly and I recalled seeing a van with this company's info so I decided to give them a call. Boy, I'm glad I did. The plumber I usually use has given me a quote to replace a water heater and it was quite higher than the estimate I got from Water Heater Warehouse.

I called WHW and they asked for some photos of my water heater set up. After I sent them the photos, I got a free estimate for both a gas and tankless water heater. Again, I was pleasantly surprised with their estimates. I also saw that they had very good reviews on Yelp so I asked that we schedule the work. They called me back and said they could do the work same day which I agreed too.

Steve C came over to do the work. He was professional, courteous, and did a great job on the install. I am very please with the service WHW provided and would highly recommend them, and use them again.

Joanna M.

9/24/2022

Friendly, fast, good value, excellent quality!! I needed to replace my tankless water heater and my old plumber had retired. They had many great reviews and I case see why. Best service one can expect from everyone starting with initial call all the way to final clean up post installation. I could not be more pleased

Byron N.

10/01/2018 12:00:00 SA

The rave reviews here are definitely warranted. Anytime I am shopping for household materials or repairs, some of the things I look for is attentiveness, responsiveness, and patience. This organization has all of that, in addition to value, understanding, experience, and trust. All my questions were answered, along with in depth education on what steps were going to be taken to replace my water heater. In a world where getting housing necessities becomes hectic, I am blessed to say The Water Heater Warehouse was there to ease some of the stress.

Wendy C.

01/01/2020 12:00:00 SA

After my experience, I can now understand why The Water Heater Warehouse has a 5-star rating. Friendly customer service and amazing technician!

The pilot light on my Bradford White heater kept going out. After a couple of days of constant relighting it, I finally called TWHW on Friday, 12/27/2019. Tim was very friendly and gave me some pointers and told me to check if the heater was still under warranty which unfortunately expired in August 2019 (6 years). We scheduled for Monday, 12/30/2019 at 11:00AM - 1:00PM.

Friday night when my husband came home, I told him about what Tim said. So we went to the garage to check the vent hose and realized it was not connected properly. My husband re-positioned it and re-lit the pilot light. And it stayed on into Saturday. I thought we had solved the mystery! So I called and cancelled the Monday appointment. TWHW was super nice and said to call them again if we future service.

Unfortunately Sunday came and the pilot light was once again going off constantly. Strangely Sunday night after I lit the pilot again, it stayed on all night. Monday rolled in and even though the pilot light was still on, I decided to call TWHW again anyway to set up the appointment on Tuesday, 12/31/2019 at 8:00AM - 10:00AM. Manny was the assigned technician. Wouldn't you know it, the pilot light never went out on Monday and stayed on just about 5 minutes before Manny showed up.

Manny arrived just before 10:00AM. He was very cordial and professional. I explained to him about the issue. He lit the pilot light in one try (which we sometimes had to try multiple times up to 10 tries). He open the cover to check the wire and saw no problem. He also checked the vent connector and said it was not anchored down completely. There was no screws to secure it. The other company that installed it obviously got lazy and only tape it which came lose after a few years. He screwed it down and re-enforced with tape. During the whole time, the pilot light never went out.

Here comes the amazing part, Manny did not charge me for this appointment!!! He said 'There was nothing wrong with your water heater. No charge. Happy New Year!' WHAT? Seriously? Miracle does exist? my year 2020 is going to be a really happy year because of Manny!

If you need repair/installation, this is the company you need to call. Amazing people which makes amazing company!

Ken N.

11/13/2017

My water heater was about 10 years old and running out of hot water. Water heater warehouse quoted me a reasonable price and scheduled me for the next day. Manny the tech came right on time and finished installing water heater and circulator pump on schedule. I would recommend them

Gena Z.

07/11/2023 12:00:00 SA

Thank you for save our house. If I didn't call your company I couldn't get answer. You saved my 2 tankless heater. I saved over $4000!

Yao W.

4/19/2023

I would like to recommend Water Heater Warehouse. Our 10 yrs gas water heater started having problem a few days ago. The pilot fire won't stay so I need to re-light it every time. From that time, I know it must be something wrong with the pilot assembly and probably need to replace it. ONLY Water Heater Warehouse offered me a free inspection while others want to charge me for $80 just to take a look. After inspection, they recommend to replace whole water heater (for the estimate $1700 total), unfortunately, we don't have that budget now. Water Heater Warehouse still offered me an affordable option to replace the pilot assembly with total $199, and that solved my problem. I am happy to do business with them.

N F.

7/27/2018

I found The Water Heater Warehouse through Yelp and I must say their service in replacing my water heater exceeded my expectations. I am giving 5 stars because of the following points:

1. Communication was excellent from the beginning to finish. Chris responded to my Yelp online inquiry in a timely manner, clear and to point dialogue, and followed by easy scheduling with the dispatcher. On the day of installation, I received a text with notification informing me where and where crew will arrive.

2. Pricing was the best out of many that I have researched.

3. They were very accommodating. When they learned that my water heater is completely busted (no hot water at all), they were able to rearrange our appointment to come sooner than later for the installation.

4. They were punctual to the appointment. Throughout the installation, Steve and another nice gentleman (I cannot recall the name) were friendly and knowledgeable, and explained the process well during the installation. They were professional and focused to get the work done right.
5. Payment was easy. No need to write a check and keep paper receipt. Everything was done with the credit card and detailed statement immediately emailed to my inbox.

I highly recommend this company.

Shaheen A.

09/04/2019 12:00:00 SA

I did shop around 75 Gallon Bredford white heater which lasted us 18 years wanted to get the same heater they are not cheap but you can't beat their price & service. For few days we had a temporary water heater while damaged was being fixed in the grage, they did that hallway the old heater & installed new heater with drip pan, all new fittings. No extra charge all what they quoted us the first time on the phone
Highly recommend this company very professional

Dan K.

10/19/2021

great guys! Eddie got here on time, explained what he was going to do and finished quickly! Recommended completely!

Max L.

6/21/2020

They won my business with over the top Customer Service from Chris (especially the virtual consultation) and then made me a future customer with the professionalism of Manny & Arturo. Lucy was delightful to deal with on the phone as well. Thank you for your no contact process and social distancing/mask & gloves process. Our family continues to feel safe, especially with reliable hot water.

Team WHW rocks!

tippy w.

11/30/2022

Very professional, fast and efficient! They come out to help me the same day, actually within hours. Since I'm a returning customer,they give me some discount as well.

A C.

8/23/2023

The pilot lite on my 10 year old water heater wouldn't stay on. I had already replaced the thermocouple but that didn't fix it. I called two companies and this one was the better. The other company wouldn't tell me how much it would cost until they came out and then gave me an inflated quote and said it's better to just buy a new one. But this company was honest and gave me a quote right over the phone for not only the service and parts but also replacement if I needed it. And they had a lot more options for replacement. The only issue I had with them was that they were slow to respond to text messages. It was better to actually call. But every time I talked to someone they were clear and polite. The repair people showed me what the problem was and let me know what future problems to watch out for so that I would know when I needed a new one. I recommend this company and will be using them again when I replace my water heater in the near future.

Barbara H.

5/16/2023

Fantastic experience. I wish every home repair went like this! I messaged yesterday via Yelp. I had a quote almost immediately. Scheduled next day service. Tito and Danny were on-time, professional and efficient. They were able to explain everything and the price was exactly as quoted. Every part of this experience from the initial contact, scheduling, receiving a clear contract via email in advance and then a very professional installation. Couldn't be happier. Thank you!

Sonia T.

9/27/2019

These guys rock! After having several other techs at the house who couldnt help us and over a week without hot water, they showed up same day and replaced my water heater. They were professional, tidy, and fast! I hope I don't need them again, but if I do, they will be my first call. Thank you!

Lynne G.

09/10/2018 12:00:00 SA

Chris and his team did a great job in replacing an old water heater. Chris and another employee came out to the house for an estimate, after a visit by the gas company. Chris noticed the problems that the gas company pointed out right away, without my even mentioning them. The flow of communication was clear, and Chris was very patient and helpful when it came to answering my questions, both during the visit and follow-up texts and call. Especially compared to another company who I called for an estimate (who shall remain nameless), Chris was upfront with what was included in the estimate. The price was right as well -- there was no issue of surprise charges. Steve, who installed the new heater, was prompt and efficient.

Sul G.

3/27/2020

Excellent experience! Had a issue with water heater, they had it fixed quickly- ignition plug. Service men came with face masks and gloves, which was a appreciated since we are going through the epidemic. Very pleased with appointment scheduling, response, service and professionalism. Satisfied customer.

Ryan W.

02/04/2015 12:00:00 SA

This company has been such a great place to work with. Their staff is both knowledgeable and super friendly. Their response time is always immediate. I don't do a lot of yelping because it takes a lot for me to praise somebody. These guys and gals deserve the praise! Keep up the great service!

If you need service now stop looking around and call them.

Daniel W.

08/08/2016 12:00:00 SA

Highly recommended. The guys were really nice that came out. After a few days after the install, the pressure valve was causing the water to leak and I called them up and no questions asked, they came out and replaced the valve. I bought one from Home Depot and left it there for them to install but they used their own parts they said were higher quality, and replaced the copper piping I had that was leaking with a flexible hose, all for free. Would definitely recommend and use again.

Jim J.

06/02/2019 12:00:00 SA

I highly recommend The Water Heater Warehouse and will use them again for all my plumbing needs. I found them on Yelp, and they responded quickly with a quote. Manny and Arturo did a fantastic A++++ job replacing our failed tank water heater with a tankless water heater. They arrived on time, removed the old heater and installed a new heater quickly. They left the site clean and neat. The cost was less than half the competition with no extra charges. They sent an electrician to add an unexpected AC outlet for the new heater at no extra charge.

Kristen D.

12/14/2022

Best customer service! I called and got quotes from 3 different locations and was able to make a decision within minutes on who to go with.

Answered my call and walked me through all options. I had a written quote in my email within minutes and had the service scheduled within minutes after receiving my quote.

On-site team was very friendly! Got in installed the water heater, cleaned up and were in and out within an hour!

Sitting in my house less than 24 hours later with a new water heater!

I highly recommend Water Heater Warehouse!!!!

The other 2 companies were not helpful at all, and quoted much higher pricing. Both had 5 star ratings on yelp

Bud P.

4/27/2019

Over and above and beyond what I was expecting for service. allowed us to have him go away for half a day and come back later in the day so we can procure an additional part needed.
as nice as can be for a very reasonable price. Technician was Tim.

Nick E.

5/23/2019

I highly recommend The Water Heater Warehouse. When I called to inquire about switching over from a tank to a tank less water heater, they took the time to explain the pros and cons. I ultimately went with a tank water heater. Delivery and set up couldn't be any easier or more professional. The guys took the time to teach me how to flush out my water heater and care for it. If you want a good price and things done the right way, please call The Water Heater Warehouse.

Steve D.

8/25/2017

Glad I found these guys, called Swift and was quoted $1200, then called WHW and was quoted $675...wow. Steve was out first thing in the morning and took care of everything, had hot water back up by noon. I would definitely use WHW again, just hopefully won't need to for another 10 years!

Lee G.

4/26/2023

Water heater went out and our daughters were without any hot water whatsoever. Another company came out and said it would be at least a week so I called Water Heater Warehouse and they came out the same day!that the same day I called less than four hours later their water heater was installed and by afternoon hot water was running.

Feel_Up C.

01/06/2019 12:00:00 SA

I received 2 quotes and these guys were way below their competitor. Quick response. Easy scheduling. Good workmanship. Except the water heater control had to be replaced. They tried fixing it and that didn't work so they just got a whole new unit. It wasn't the most exciting experience that I had to deal with on my day off but they worked fast to get it done. Luckily they have parts and their warehouse isn't far away.

I would highly recommend them. 4 stars since I had a little trouble with the water heater control.

Thu D.

10/27/2022

In less the 24 hours from realizing my water heater was broken to requesting a quote to completion of a new installed water heater. One price covered everything from heater, water pan, and valves. I'm just glad my old water heater didn't flood my house like it did in the past. Chris and his team are S TIER. If you didn't know thats above A tier. He even gave me a quote while he was in bed about to go to sleep. He was the first to respond and got my business.

TK A.

7/21/2017

I'm very disappointed with the service and lack of communication. Call to schedule first appointment went fine, but the tech was tied up and did not make it the day of - had rearrange things to accommodate the change to another day, but hey, it happens. It would have been nice to get a call but understandable.

Meeting with tech went fine and told me to call to get a new gas control unit as the system was still under warranty and they should replace it. Did that, and was told by warranty department that I have to pay for install myself. Called back to this company and scheduled for Friday. Had to arrange being home again and waiting for tech, no call or anything as the window where the tech is supposed to arrive is closing. I call just to verify and they tell me the tech can't make it today. Whatever the case of they forgot to schedule the appointment or the tech being really busy, a phone call would have been nice.

Moral of the story, Fool me once, shame on them, fool me twice, shame on me, I guess. I value good communication and given the lack of professional courtesy for even a phone call and the time i wasted, probably would not use or recommend this company. Sad as other yelpers seem to have such a good experience with them.

Joyce O.

4/30/2018

My water heater stopped producing hot water on Friday. Water Heater Warehouse came on Saturday to replace. Fast, efficient, friendly, and much cheaper than Home Depot's quoted service. Good experience overall.

Heide K.

9/13/2020

Great service from beginning to end, I had an urgent heater issue and they came as soon as possible, on time and very professional work was completed. Thank you!

Ivan L.

12/02/2020 12:00:00 SA

What an excellent service I have received from Chris, the owner, and Manny, a master technician, Manny was excellent front the time he came and until he left. A true professional. Thank you so much.

Jorge M.

08/08/2021 12:00:00 SA

We just had The Water Heater Warehouse install our new upgraded 75 gallon from 50 gallon water heater unit. It was a smooth, thorough and professional transaction, service and install from initial service call to the technicians. I highly recommend! Thank you again for a great experience. Best. Jorge

Daisy G.

05/09/2022 12:00:00 SA

The owner was very nice and responsive to my messages on yelp. I reached out to several companies regarding fixing the piping on the top portion of my heater as gas company deemed it a hazard. other companies did not want to fix piping without first purchasing a whole unit even tho gas company stated heater works fine. Heater warehouse was able to give me the best deal for the piping and also informed me they can provide a discount when I decide to replace my heater.
The two gentlemen that came were very nice and knowledgeable.

Laurie M.

1/15/2021

Without question, Water Heater Warehouse offers a five-star experience from start to finish.

The staff made a super first impression with their clear, knowledgeable, and friendly communication, and the installation crew was just as terrific as the office staff.

From helping us choose the best water heater for our needs (at a good price!) to the informative and efficient installation morning, everything went exactly as planned. Thanks!

HIGHLY RECOMMEND!

Michelle F.

5/13/2022

The Water Heater Warehouse Company and their employees are amazing! They came back and fixed the gas line which needed rerouted!!
They are very professional and I will definitely use them again. I've already asked them for estimates for my two other bathrooms that need some work done!!!! I will not use anybody else!!

Frank F.

Michael G.

04/10/2017 12:00:00 SA

First of all great customer service *****
Right on time two-hour window was very helpful the installer knew his stuff and I had a lesson on water heaters 101
We had 3 estimates including a friend of a family member we save over 50 % off the big box price thank you water heater warehouse
it took about little over an hour for installation A+ all away an around

Respectfully,

Michael g

Wilmington, ca

Ken K.

7/20/2020

This company is the best! I was in need of a 75 Gallon water heater since my existing Bradford White finally died after 15 years. I went with WHW since they had great reviews from Yelp. I messaged the owner through Yelp this morning and he gave me a great price and he was able to squeeze his Technicians to come out today! Their communication skills was also great. Someone from the office called me to tell give me an update with a closer time frame. I also got a text from Eddie when he was on his way. Eddie and Sergio arrived on time. I was thinking they might do a bait and switch once they arrive and up charge me and charge me for more than the quote but they did not and they were able to swap out my heater with another Bradford White (Hopefully this will last 15 years) in a hour. They are great at what they do and did not leave any mess. I would highly recommend WHW look no further.

Paul S.

4/25/2020

Called after 5pm on Friday and was able to have a new water heater installed by 10:30am on Saturday.
Luis and Arturo were quick, clean and professional. They wore gloves and face masks the whole time and cleaned up everything when they were done.
Couldn't be more pleased. I'd have taken the whole day to do it myself like I did 13 years ago with my last heater. Just not worth it. So glad I found these guys.
Thanks!

C M.

11/16/2018

I contacted Water Heater Warehouse late in the afternoon when our old tank's pilot light would not fire. They sent 2 of their installers out within 1/2 hour to look at my problem. My old tank needed replacing. The same 2 installers came at the agreed upon time the next day and did an efficient and clean install of a new tank. They answered any questions I had. Everyone was courteous and friendly.

Dj D.

7/24/2021

If you don't have time to read my full review, just read the first sentence after this, You can't go wrong with these guys, just pull the trigger and go with them to replace your water heater, you wont regret.

Chris answered to my quote request immediately at 10pm ! Then the next morning Lucy called me for paperwork, so polite, paperwork signed all online ! Eddie, the Technician communicated and showed up on time with his partner Gustavo ,hauled away my leaking water heater and replaced with the brand new one.
Eddie saw that my water heater was had been leaking so he suggested that if it has been leaking for days and water damage has been penetrated into the walls, he can take out the water heater now, let me fix the water damage area, let it dry and come back later to install new heater at no extra charge ! I was impressed at this courtesy. Fortunately the water damage was just superficial so we didn't have to do that. He did a clean job replacing the heater, answered all my questions about maintenance and support, very polite and very professional. The payment was also all digital so no paperwork anywhere, flat fee, straight forward. Very happy with the service, definitely recommend to anyone needing a replacement.

Frank W.

10/11/2019 12:00:00 SA

Great experience. My pilot had gone out and I was unable to get it relit using the onboard controls. Called one plumber I'd used before, was told they couldn't get out here for a week as they'd have to order the part. Called TWHW and they had someone out in an hour. Augustin and his coworker gave me an estimate to replace the pilot and control. I asked how much to replace the whole thing as the tank warranty had expired it and it was showing signs of wear (they did not push this, my idea). Long story short, they installed the new tank the next day (different crew, Roberto and Luis) quickly, professionally with no mess. The business sends text updates on scheduled appointments and on the way arrival, and email estimates and invoices. Very professional and efficient.

Sara B.

5/14/2021

We purchased a house with a very old water heater (30+ years old) and knew we would have to replace it. It started to leak a week ago and I hopped on Yelp to look for companies and get an idea of prices to replace a 40 gallon tank or upgrade to tankless. I spoke with 8 companies and got estimates online or in-person.

Chris F. from Water Heater Warehouse actually answered my inquiry right after I sent it on a Saturday night. He answered all of my questions, even when I asked them post 5pm throughout the week. Eventually we decided that just replacing the 40 gallon tank with another 40 gallon tank was the best option for us (tankless was expensive, but they did give the best price estimate for a tankless).

The total was $1299 - no gimmicks, no last minute price adjustments, and no nickel and diming with add ons. That price also included all the new hoses, closures, and upgrades to current code (of which we needed both the gas line shut off and water to the house shut off upgraded). They did the job in less than 2 hours and were clear on maintenance of the new tank.

In sum, this is the company to go with for a new water heater - best price, product, and customer service.

Kevin S.

7/27/2018

Needed a water heater replacement for a 30-year old unit that had begun to leak. A friend used this company a couple years back and I saw many positive reviews. I requested an quote thru Yelp and received a response within 20 mins. The price was reasonable compared to others for a new unit with labor. Chris was friendly and upfront with his estimate and email exchange. Most info was thru Yelp message and then finally I called him to set the appointment over the phone. I had to wait a couple days for the installation, but my drip was not bad and I could wait.

Manny was the installer and I was kept in the loop on his whereabouts via text message. He arrived on time within the 2 hr window. I was worried that I would need to replace the plywood base that it was installed on since it was damp, but Manny decided it was still adequate and put a new pan to catch any overflow water. I was charged extra $80 above the estimate for a replacement gas valve and earthquake brace straps.

Chris was quick to reply before the appointment and the following day when I had additional questions. I am pleased so far with the unit itself and the installation. I appreciate the use of technology - text updates, online mapping, and detailed email receipts and warranty info. Overall pleased with the whole experience and it could not have been easier.

Travis W.

7/24/2019

They returned a price quote quickly (with sufficient photos), and were about $300 cheaper than the rest. They finished the job an hour faster than others estimated. All valves and flexible hoses were replaced. The new Bradford water heater, although a lower BTU rating, still out-heats the old heater.

Enrique M.

08/05/2020 12:00:00 SA

These guys did such a great job at my house that 2 weeks later I hired them to do a job at my mother's house. Great service, professional, and great prices. I'm very happy with the tankless heater installed at my house and the Halo 5 water system installed at my mother's house. I'll hire them again in the future for other plumbing projects.

Karla K.

8/28/2021

I had an appointment for diagnosis of an issue with my tankless water heater. The tech was two hours late, and did not have what was needed to address my issue. He said I could expect a call from the office to reschedule. They never called. I called another company who showed up on time and fixed my problem immediately. Do not use this company they will waste your time.

Vicki D.

6/29/2022

A+++ experience with Water Heater Warehouse. Start to finish a first rate company, with quick email response. Many appointments available and worked to fit my schedule. Great communication on appt. day and arrived right on time. They installed a new Bradford White water heater in a tight space with ease. Superior customer service with professional, courteous and prompt servicemen who cleaned everything up after installation. I highly recommend Water Heater Warehouse!

Denny H.

11/18/2022

Chris was extremely responsive during my quest to get my parents' water heater fixed. Chris replied very promptly even on Saturday and Sunday and was very honest with me in recommending the right path, instead of just the cheapest path for now, which would most likely turn out to be more expensive in the long run.

M H P.

07/03/2022 12:00:00 SA

Prompt, polite, professional.
And...we have our hot water back.
Thank you for swift diagnosis and replacing necessary parts.

Gissell Z.

9/28/2018

Arrived at my house in less than half an hour, went straight to the water heater and started diagnosing the problem in less than 5 minutes they detected the problem. Problem fixed, the guys were awesome gave great service very helpful and honest would definitely recommend them to everyone.

Paul T.

11/14/2022

Chris was fast responding on my inquiry on yelp. Very reasonable price on the water heater. He worked with me on my last minutes schedule request. Great service! Josh and Art came on time! during their water heater installation time, they were professional and answered all my questions. They even cleaned up the dust on the floor before they leave. They checked all the points and explained in detail what to do for trouble shooting. I had great experience with them.

Melly M.

6/17/2023

Did a good job with my installation with a competitive price. I would use them again for water heater installation or repair.

Sonja T.

07/11/2020 12:00:00 SA

We checked Home Depot, Lowes and no one had a water heater in stock to be able to pick up. Water Heater Warehouse was exactly that! This company had a great quantity, and the exact model of 40 gallon tank that had .64 efficiency rating that qualified for the rebate (Bradford White). I called at 5pm, they picked up the phone and scheduled between 8-10 next day. $1299 and they took away the old tank that was leaking all over our garage floor. This company has got it going on!

Adriana B.

2/16/2019

Contacted them very early in the morning for a replacement after finding a flood in the middle of the night. By noon, we had a new unit installed and everything cleaned up and removed by them. Entirely seamless experience!

Lindsay K.

06/01/2022 12:00:00 SA

I've gone back to the water heater warehouse time and time again! Great service and dependable.

Allan P.

05/07/2020 12:00:00 SA

I needed to replace my water heater since it was leaking so I reached out to receive a quote for a 40 gallon water heater and received one within minutes. Chris was thorough and provided the options that were available and the services that would be completed when replacing a water heater.

I was able to receive same day service and my technician was Steve Charco. He did an amazing job explaining everything from the components to how to maintain the water heater. He was patient with all of my questions and did a very clean job.

If anyone is in the market for a water heater, Water Heater Warehouse is the place to go.

Gus M.

5/18/2020

Thank you Chris for the competitive quote and great Bradford White water heater. Louis and Sergio were professional and did a great job with the installation. I have hot water again - yay. Thank you and your great team. Gus.

Justin M.

07/08/2023 12:00:00 SA

I needed a water heater replaced and used yelp to get bids. I received an email within minutes that evening and it was competitive. They were not pushy or trying to come to my home without giving me a quote. I called their office the next morning. I spoke to Michael, he was very helpful and patient with me about all the questions. I explored different options and he helped me get more information about each option. You don't find this kind of patients and great customer service just anywhere. I also spoke to Lucy for scheduling, she was very helpful. In fact, Michael and Lucy went above and beyond by suggesting placing a temporary set up for the water heater because I needed to repair some of the dry wall in my garage. The technicians were professional and you can tell there work was top notch.

I ended up calling for more services after the water heater replacement was completed. Again, they were patient with my questions and they appreciated me as a repeat customer. This time my communication was primarily with Michael via email.

I highly recommend Water Heater Warehouse for all your plumbing needs. They also offer a great warranty on parts and labor. You can tell they stand behind there quality work.

Thank you!

Asia S.

10/01/2022 12:00:00 SA

Scheduled installation morning of September 29th, for the installation for a new water heater today, Saturday, October 1, between, 4pm-6pm.

I barely got into contact with someone a little past 6:30pm to let them know, no one has showed up, nor called to say, hey, we are running late. I've called and emailed and finally spoke to someone that told me they were running late. Here I am, it's 7:21pm, writing this review almost in tears, because now, I'm missing my best friends sons birthday / football game.

This is crazy, and will never recommend this place nor do business with them again.

Over 1.5 hours from the last hour of window, is beyond unprofessional.

I am at a loss for words. If it wasn't a water heater, I would've said, get the hell on, cancel it all.

Update: time is now 8:00pm, and still NO SHOW!

Update: 8:02, technicians arrived 2 hours past window of 4-6pm originally given.

Andy J.

01/11/2019 12:00:00 SA

I called Water Heater Warehouse on a Saturday morning and they were able to replace my leaking water heater that same day, Saturday afternoon. Chris, Tim, and Jimmy were knowledgeable and efficient with excellent communication via email and text, and a first class installation. The price to replace a 50 gallon water heater included all required parts and accessories and was priced hundreds below competitors which could not even schedule the work until the following week.

Win, Win, Win. Very satisfied. I have definitely found my go to water heater guys.

Chris G.

3/19/2018

My water heater failed and these guys repair need instantly. Gave a competitive quote for a high quality water heater. The showed up on time and did the work efficiently and took the old water heater away. My water heater was on the wind floor and difficult to remove. No complaints from them or up charges. They did a great job and I would recommend them to anyone.

Deeys V.

8/17/2017

They are the nicest people ever. They are super professional and really make you feel like they're there for their customers .!! Our water heater was leaking water and they came in and helped us out with switching out our old heater and bringing in a new one . I would recommend them to any and everyone that is having problems.!! I am so happy I found them on yelp (: thank you George and Chris you guys are awesome .

Ravi G.

2/18/2020

Reached out to them through phone for replacing my water heater. They gave reasonable price right away. And did the job properly. Chris was great to speak with and was really nice to speak with. I called multiple times to ask questions and he was really nice to answer them all patiently. They did the work properly and upto the code. Explained everything and also worked professionally.

Will definitely recommend them to all my friends and family in future.

Christian G.

03/07/2019 12:00:00 SA

The great people at The Water Heater Warehouse got me out of a bind. My water heater went out on my family at 9 pm and I so I started looking around for replacement parts and technicians immediately. I found The Water Heater Warehouse and looked at their reviews and services and instantly messaged them. I was replied to within 30 minutes and had a quote on parts labor and installation that fast. They came promptly the next morning at the time they told me. Manny and his assistant came in and got straight to work. They installed the new water heater, gas lines quickly and they cleaned up as they went along. They answered all questions, and concerns and I will continue to use their services in the future as well as recommend them to my family and friends. Thank you water heater warehouse.

Sonya T.

01/06/2023 12:00:00 SA

Called around to several water heater companies for my rental in Signal Hill CA and WHW was the best including pricing. Don't waste your time with other companies just call WHW. Although I needed a special type they didn't inquire on the different types and I didn't know better so the first install was the wrong heater. The eventually installed the correct one and pleased so far. The communication and invoicing was convenient and consistent as well.

James L.

2/20/2020

Good Product and professional installation. Everyone we encountered was professional. However, we had a 10~12 appointment and they were late by 3.5 hours with no notice or courtesy call. I do expect much better service when we pay more than what we could have gotten at Lowes.

David B.

06/05/2016 12:00:00 SA

This place was awesome. Very friendly and patient answering all the questions we had about water heaters. Everything was easy and priced well too. I will recommend to everyone!

Lynn C.

05/11/2020 12:00:00 SA

I needed a replacement water heater on a rental property and called the Water Heater Warehouse based on their 5 star rating and located near my property. Tim was able to provide an estimate the same day and installed a new water heater a couple days later on a Saturday. Competitive pricing and efficient service! Kudos to the Water Heater Warehouse team and Tim! Thanks to you, my tenants had hot water again pretty quickly!!

Tiffanie S.

5/31/2019

This morning I showered in cold water. My water heater stopped working and I couldn't figure out what the issue was. I just knew that I have no hot water in my faucets. I was able to connect with Chris within minutes of sending my inquiry. Fit me in within the next hour and diagnosed my problem. The pilot light was out. It had to be re-ignited and my water heater worked again. I wasn't sure why it went out last night but I'm so glad it's back on. Chris and Tim told me that I had about another year or so before it needs replacing. I felt no pressure to replace my current heater. Chris gave me a rough estimate of what a new heater and service would cost me. I would definitely keep them in mind when I'm ready to replace my water heater. Thanks again for taking the time to come out for such a small thing.

M V.

12/27/2018

After getting various quotes( even from plumbers and referrals), we chose to go with them. Asked for a quote over the phone and after getting a fair price, had them come and give me a formal quote in person. The original quote didn't change! Everything was explained upfront without any gimmicks. In the past, big box chain stores have given us a cost and once they have come the numbers kept changing. Not this company. They replaced a very old water heater. They put in new earthquake straps, added the pan and all connections are new and left everything up to code. They took the old one out, cleaned the closet where it was ( which was filthy) and installed the new one. Super satisfied with the work their technicians Mani and Sergio did. They were prompt, professional, clean and took the time to explain how to troubleshoot our new water heater. Highly recommend them! They texted me with updates of their arrival time and I was able to communicate via email too! They made it so easy!

N L.

07/10/2019 12:00:00 SA

Great service right from the receptionist to the quoter to the installer. Gave a quote very quickly on the phone and answered all queries, came to house to finalize quote and took out a huge 75 gallon water heater and replaced with a new 50 gallon one. Overall, I think they were spot on all the way through.

frank i.

12/03/2015 12:00:00 SA

Chris was very helpful and knowledgeable. Best deals in town, brand new units at a fraction of the price. Yes, they do have some scratches and a little bumps and bruises however they are not affected internally. Highly recommended A++++++.

Gabriel L.

10/13/2019

Next day service, very courteous and professional, 40 gallon gas on ground level installed $1099. Recommended!

Stephanie D.

03/08/2021 12:00:00 SA

The installer was very friendly and professional. We just passed the inspection today. I liked the automated reminders for the install time and inspection. Great service overall.

Yuli Y.

12/23/2021

Response from their Yelp desk was quickest, Chris was knowledgeable, helpful, and patient, explaining pretty much everything without pushing for a quick sale. He seems to be really wanting to help me out. The price was all right (I did not check for a second quote because I believe his pricing was okay based on past experience), so I asked for a little discount and go ahead with him. Chris recommended Bradford White, an American brand that I have never heard of. Since Chris is not ostensibly to optimize his profit and an American made water heater could be better than the crops that I had in the past, I went ahead with it. Only time can tell if this is true. The installation team was courteous, the parts looks like of high quality, the workmanship was the best among the many water heater installations that I have had in the past. The whole installation is clean and perfect. They even attached a piece of plastic paper, stating the installation date and servicemen, an illustrated instruction for pretty much everything to operate the water heater, such as reignition (manufacturer's instructions are written by lawyers). The whole experience was great.

Ray D.

07/02/2020 12:00:00 SA

Once in a while you come across a great book or movie that you can't help but rave about and recommend to your family and friends. I am fortunate enough to have come across the Water Heater Warehouse and experience outstanding service from the beginning to the completion of a water heater replacement project. The people I dealt with starting with the owner Chris, Robert (who took my call and scheduled my appointment), and Luis and Robert (installers) provided first class service worth raving about. They communicated well throughout the entire process of the project and were very professional. Water Heater Warehouse is worth raving about. I have no hesitation recommending the Company to family and friends for water heater needs.

Raquel G.

02/08/2019 12:00:00 SA

I have mixed feelings about this company. They were the best quote I got and were not pushy.
They converted my tankless water heater to a tank one and removed my old gas line without issues. However, I noticed the installer was in a hurry to go to his next job at the end and left without clearing the debris on my waterline as he should have. Apparently, he was supposed to turn a faucet at the furthest point from the water heater and let the water run for a while in order for most debris to clear from my water line.
So, after a few hours, we had debris messing up our shower cartridge and two faucets, which became clogged or had very little water flow.
They sent two workers back here pretty quickly after I complained. They changed one faucet, but used a much cheaper kind of faucet than the one I had before. However, they gave me the run around about my dripping shower. My shower was dripping a lot of water for days and they would not fix it. Only after I called several times and waited for several days, they sent a plumber to fix it.
To avoid further aggravation, I just let go about my kitchen sink, although the water flow is much less than before. So, I just wanted to leave my review to make future users aware of this issue and make sure to have the installer clear the water line after installation. This issue caused me a lot of unnecessary headache.

Andy H.

02/11/2022 12:00:00 SA

One of the only places to give a quote online. Fairly priced and they came out the next day to install a new water heater for me. My technician was Steve C and I didn't get his partner's name. They came out and installed a new water heater. But not only the water heater; they fixed a broken cwater valve, pressure release pipe, and drainage plumbing to make everything up to code and done right... at no extra charge! All of that work and they were done in about 3 hours.

I thought about doing the install myself, but after seeing all the stuff they did to do it right, I'm glad I called professionals.

Greg F.

10/12/2018 12:00:00 SA

Ok, you can stop looking... I just wanted to replace my 14 year old Braddford White 40 gallon unit before it got the best of me, so I sleuthed around. Believe me, this place has the best prices, most knowledgeable staff, and their installers were true pros... Manny was excellent! I promise you won't find a better deal anywhere else.

Heather P.

10/02/2017 12:00:00 SA

I called them for a repair and was told my water heater was still under warranty and to get the part from the company and the water heater warehouse can put it in. Unfortunately, the warranty company did not want to send out the party without me jumping through hoops. It was great that the Water Heater Warehouse attempted to save me $$. They did however, upon my request, send someone out the day I called with the part and had it repaired for me and very quickly. The tech showed me before and after photos and what a difference. Highly recommend them to anyone in need of water heater repair. Honest and quick! Thanks!!!

Andrea A.

08/02/2020 12:00:00 SA

I use water heater warehouse with every one of my properties. I get a great deal, outstanding service, honesty and when I need assistance I'm always greeted with a friendly voice and provided above and beyond customer service. My go-to for water heaters.

Shecki B.

9/20/2019

I had them come out for a routine maintenance and flush. I was extremely impressed from the very start. Responses were quick, the team and communication was very professional and service was just great! They just earned a loyal customer and will have them come back next year.

James P.

08/09/2021 12:00:00 SA

Great service at a competitive price. Our water heater stopped working suddenly and we quoted with a few places to compare prices. Water heater warehouse quoted quickly and gave us a price that included everything installed and the old unit hauled away. When the installation team arrived they were professional and courteous. The heater was installed in about 1 hour total and all the fittings and connections looked clean and well done. I would recommend this company any day.

Bob M.

1/20/2022

Competitive bid, although a bit higher then whom I selected. Would recommend this company.

Tonnie V.

08/10/2018 12:00:00 SA

I requested a quote to fix my water heater. Chris responded within minutes. He sent out two workers the following morning. They showed up within the time frame he told me. Apparently, the pilot went out. Since it was a quick fix, there was no charge! Not even for showing up! Wow! Who ever heard of that?

The day before, I had another company come to give me a quote. I was told that the water heater needed to be replaced. The price was too high.

What I learned from this experience is that honesty and integrity are still alive. I will definitely be calling The Water Heater Warehouse for future issues!

Juan A.

5/28/2020

It was time for new water heater. My water heater wouldn't produce to much hot water anymore it will run out quick. Talked to Chris and recommended me a 50 gal. Chris answered all of my questions and his response time was quick. The guys came 40 min late to our installation appointment but they informed me why, due to trouble to there previous installation which is understandable. Not all installation are going to be easy. But man these guys were quick with my water heater installation and made sure everything was right and working. They informed me how the water heater gas control valve worked.

Eric L.

06/11/2019 12:00:00 SA

I was immediately contacted by Albert Rodriguez, who is in charge of Business Development. He personally apologized over the phone and with a handwritten letter. Not only did he apologize, he went into detail about how he will use my feedback to standardize their equipment/tool list, their cleanup process, and update their contract language about clarifying what is to be removed and recycled vs what the customer may keep. Albert even mentioned how he looked at repair job photos and how they can improve on patch jobs. His attention to detail, willingness to work on improving the quality of their work, proves to me that this is a company I can recommend and use with confidence in the future.

ae h.

12/28/2022

We recently had a water heater installed by Water Heater Warehouse after our old one stopped working. They were prompt, efficient, knowledgeable and they truly care about the customer. They provided a competitive and fair price. They were professional, responsive, and serious about their work. Overall, we were very happy with the install and customer service that they provided! We will certainly use them in the future and we highly recommend Water Heater Warehouse.

Lynn F.

10/07/2022 12:00:00 SA

We needed a new water heater in our son's condo. Called this business and spoke to Lucy. She gave me a quote and they had someone out the next morning. My son said Tito came out and replaced the water heater and that he did a great job, friendly and efficient!! Will definitely use them again!

Glenn M.

08/10/2018 12:00:00 SA

Nothing like coming home from your trip and the wife wants to take a shower. Next thing I hear is a shrieking scream of no hot water. So I went to check the pilot light and noticed it was out. Tried numerous times to light it and could not keep it lit. Searching Yelp, I came across The Water Heater Warehouse with many 5 star ratings.

I spoke with Chris who is the owner of the company and told me he would be there between 9:30-10:00 a.m. and showed up promptly on time. So Chris tried reigniting the pilot light with no luck and said that the pilot light assembly would have to be replaced. With the water heater being over 10yrs old (water heaters last between 10 to 15yrs). I didn't want to take the chance of having something else go wrong, so we went with a new Brady & White unit with the 6yr warranty. Also, Chris noticed the cloth belts needed to be replaced for steel ones for earthquake purposes and that there was no shut-off valve with the water heater. Chris got on the phone to schedule the set-up for same day service and mentioned that the service techs would be here in 2hrs and that they would text me when they would arrive. Also, you could track where the techs are using your cellphone. I was happy it was same day service. Just didn't want to be in the doghouse if not fixed that day.

Steve and Sergio showed up within the 2hrs and began to cover our stairway since it was located upstairs and proceeded to drain and take out the old unit. The new unit was installed with the new straps and new ballcock valve. After the water heater was refilled, it was tested and wa-la we have hot water and a happy wife. Steve showed me the proper way of draining the water heater each year to keep its longevity.

I am really happy that I chose a company that deals with water heaters only and with the professional service that comes with it. Pricing was great by checking with the Citicorp Price Rewind Program as they have not found a lower price. Thank you, Chris, Steve and Sergio for the great service which I will highly recommend The Water Heater Warehouse.

Glenn & Patricia

Charity K.

04/07/2020 12:00:00 SA

I needed my water heater replaced and received a fair quote to remove my old water heater to replace it with a new one. The team was able to accommodate my work schedule, and promptly showed up when expected. They did not leave a mess, and they explained everything to me in great detail. These guys really knew what they were doing and sold me a great product.

Fred L.

1/21/2023

When my hot water heater stopped working I looked online and found they were very close to my house. I went to their warehouse and the office staff was very friendly, helpful, and professional. They helped me decide what the best solution would be for my house and made room for me in their installation schedule for the next day. The installers texted me an hour before they came and arrived right on schedule. They worked from 5 PM until 8 PM and did a very professional looking installation. Much better than the previous one. I am extremely pleased with the entire transaction. The installers left my garage cleaner than when they arrived. I would highly recommend the Water Heater Warehouse.

Wing F.

2/19/2021

My water heater went out in the evening. I contact this company through YELP and to my surprise Chris responded. They came out the next day. I thought I needed to replace the entire water heater but they said I only needed to replace the control unit. They were fast and very friendly. I would definitely recommend them.

Whitney J.

12/19/2021

Super quick install time. Had them replace 2 water heaters at 2 different addresses on the same day and everything was smooth and affordable!

Bert S.

08/02/2018 12:00:00 SA

My water heater needed service. Spoke with Chris for an Appointment. They came by in the time they said. Steve was the tech who came to the door. He wiped his feet off and came in to do his magic.

The Water Heater Warehouse has awesome pricing compared to other companies. Good service and excellent employees. Will recommend to any friend or family member without a doubt in my mind.

Nicole R.

12/09/2017 12:00:00 SA

Great customer experience!! I reached out to the Water Heater Warehouse a couple weeks ago because our hot water was running out very quickly. Chris came out same day and let me know that my current water heater was still under warranty until the end of December. He recommended that I try and reach out to the manufacturer to see what they are able to do. As he wants to make sure I explore all options before I go with this company and money is exchanged. He also said that my problem may be the water heater or my piping. Very honest guy. He could have easily taken my money as I was already ready to replace the heater. I reached out to the manufacturer of the water heater and was given the run around. Chris even gave me some contacts that may be able to help me but no luck. So I reached out to Chris the next day and just let him know that I wanted to replace it. Based on his honesty and customer service it was easier and made more sense to me. He came out same day and replaced at a very reasonable price. Great customer service! Would recommend to everyone!

Thank you again for everything! From the beginning until the end, everything was handled with professionalism and honesty!

Jon T.

04/09/2019 12:00:00 SA

Our water heater stopped working suddenly and because of it's age we decided to replace rather then even try to repair. I called a plumber that I'd used numerous times and they quoted me what seemed like a fairly high price to install.

I did a few searches and found Water Heater Warehouse. Chris was great on the phone and their price was over a third less then the plumber. They scheduled me for later that same day. There was a little confusion on arrival times, one team was held up, so a different team was sent and I got a couple conflicting messages. But, I also realize that they were handling something on the same day, so schedules can shift around based on other unexpected stuff. In the end, they were just a few minutes beyond the scheduled time. Not that big of a deal in the overall picture.

The team they sent (I believe it was Carlos) were fast, efficient and friendly. In about an hour and a half they had drained and removed the old heater. Replaced it with a new Rheem unit, while adding a new pan and adding insulation to the intake and outflow pipes. Within another hour, the water had heated up and we were all set. Great service and significant savings. I'm very happy that I chose them to do the job.

Mark N.

12/18/2022

Moved in to a train wreck of a place and one of items that needed replacing was the water heater. I used Water Heater Warehouse at my previous home and the experience was excellent. I called and spoke with Michael and he made every effort to make the quote competitive and fair. The process was easy. Approved the estimate, schedule the team and the guys arrived on time and ready to work. From start to finish they were very efficient and professional. I highly recommend Water Heater Warehouse for your water heater. Thank you for always being excellent and professional.

Boots F.

9/19/2019

Arturo and Mario came to the rescue! No hot water for about a week, water heater had been in house for 19 years. Now they cost 1800 plus from my plumber. Well this company fit my budget. Called at 11:30am and they were here by 1:30pm. Pleasant timely, well dresses and 1 hour later u had a new water heater. Thank you so much

Richard M.

02/05/2019 12:00:00 SA

Quick response via Yelp with a very competitive quite vs 6 other companies I reached out to. Answered all of my questions and easily set up an appt. Installers were on time, quick, and clean. Had an issue with the hot water recirculating pump I had them install and they had someone sent out and problem resolved in no time.

Emily K.

7/19/2018

I really want to give the Water Heater Warehouse a perfect review, since their actual service was great, but the actual lead-up to it was... a comedy-of-errors (which I also take some responsibility for).

My mom and I were alerted to a water leakage when we were still out of the country, just a few days before we were due to return. Someone had kindly shut off our water for us, but when we came back, we were met with a horrifying water bill, a wet garage and living room, and a busted water heater.

I initially called the Water Heater Warehouse on a Friday morning (around 10:40am). They told me they'd be able to get a technician in same day, around 11-12pm. I thought, Wow, that's quick! Great! and left my contact information (a home phone number--my first mistake). Now, 12pm comes and goes: no one comes. I call back, get redirected to Chris, the owner, and find out that there's been a mistake and the earliest time available was actually 2-4pm and that we should've already been notified about this via phone and text. I told him we didn't receive a call about this, but that I had mistakenly left my landline and then proceeded to give him my cell phone number for future use. Since it was still same-day, I wasn't too fussed about this miscommunication (which was also partially my fault).

Now, 4pm comes and goes: again, no one comes. I call around 4:30, get an answering machine, and leave a message. I never find out if they were actually going to call me back, since the technicians arrive 10mins later.

As I mentioned, the actual service itself was great. They patiently explained what they were going to do, answered all our questions, and even wiped down our garage after they spilled water taking out the old heater. They even graciously checked the crawlspace behind our garage to see if there were any problems caused by the leak. And the cost was the exact price I was told when I called in earlier.

They also told us (initially) that they weren't going to touch the hot water circulating system connected to our water heater because it was corroded and they'd probably break it if they moved it. When I talked with my mom about this, we decided to just get the whole thing changed out by them, since it was so old and gunky anyway. It was going to be an additional charge and another appointment, but we thought it better to be safe than sorry.

I was told that they'd probably come back on Monday, in the afternoon, but that they weren't sure the exact time, and that their company would call me. Having just played a round of bad musical telephone, I was skeptical, but there wasn't much that I (or they) could do, since neither of us were capable of making appointments and it was after-hours.

On Monday, we get a call (via our landline) ~11am that our appointment has been moved to Tuesday at 8-10am. It's disappointing, but at least we were notified. However, Tues 10am rolls past: no one comes. I call at ~11am and am told that the technicians are en route. I wait another two hours. (Note: I live in a gated community, so we have to be called, via landline, to let people inside.) At 1pm, I call again and find out that the security guard had not let the technicians inside because they could not reach us, and neither could the technicians. I told her we had received no phone calls that day. (I later learned that the issue was with Spectrum. No one in my area had been able to receive any calls that day.) We then rescheduled to the next day, Wed, at the same time (2-4pm). I again left my cell phone number.

Wed started out much smoother, with my actually receiving texts of approx arrival time! The technicians were quite early (2pm!). However, when they opened up the boxes, they realized a part was defective. I appreciated them being upfront with this issue, rather than just installing a defective part. But they told us that they'll have to reschedule for the next day, at the same time. Again, I was wary, but I agreed.

Thurs, 4pm: no one comes. I call, Chris picks up, and I ask him what's going on, he tells me he'll get in contact with his office and have them get back to me. 5pm: I've gotten no phone calls, texts, nothing. I call back. Chris picks up again. He apologizes profusely for the trouble, told me that he thought I had gotten a call back since he saw the appointment has been rescheduled for tomorrow (2-4pm again). I ask him if it's possible to get that time changed to the morning. He tells me he'll rearrange all the appointments so that we get the first slot (8-10am).

On Friday, they come at a little after 8am. Got everything done within the hour. Again, service was great. I even ended up calling Chris after the technicians left because our water had been making weird noises. He was gracious about the call and explained it was normal and that it'd stop by the next day (it did).

TLDR; good service, frustrating communication mishaps.

(P.S. I also didn't realize Yelp had a word limit until I hit it with this review.)

Maisie L.

9/17/2015

Chris is just wonderful! At first I couldn't believe his prices are so low, but it is bc he is actually selling brand new Rheem water heaters that are scratched or dented. I was skeptical, but then he took a long time and patiently explained to me that the water heater is basically brand new except for some cosmetic defects, which I didn't care at all. And the price was like half of the competitors'! He even found a model for me that had a 12 yr warranty, and registered it for me with Rheem on the phone when he was installing it. He also told me this model qualifies for a $100 rebate with the Gas Co, and he gave me a $50 discount from a Yelp coupon. How can you beat the price and service for this?
On the day of the appt, his workers were all tied up, so he had to come himself to do the installation. We ran into a problem bc my existing drain pan was too small for the new heater, and since he doesn't do installations normally himself, he didn't have any pans in his truck. So he had to drive to Home Depot to get me a bigger pan. Didn't complain at all, just very nice to the customer. When he finally got done, he was still very nice, even tho he had lost hrs of productive time from managing his own business.
The water heater is working well so far, but it has been 90 degrees everyday so we'll see. But then I still have a 12 yr warranty, so I'm not worried.

Lee K.

04/06/2017 12:00:00 SA

Called at 8am and they said they can be at my house between 10-11am. Showed up at 10am and 20 minutes later I have hot water again. Didn't try to sell anything more and even gave me tips on when it will be time to get a new water heater. That's what you call GREAT SERVICE

Dawn Z.

01/05/2016 12:00:00 SA

Chris helped me out when I called in regards to a 40 gallon water heater. He gave me some great incentives. Very professional as well as friendly. I would recommend this company 110%. And you can't beat there prices, and they are local. Thanks Chris.
Dawn

Steve Y.

2/18/2021

Water heater pilot went out. Re-lit it but would only stay lit for a while and go out again. Called at least 6-7 places on yelp and decided on The Water Heater Warehouse. They were very responsive and courteous over the phone. Explained the reasoning why my 8 yr old GE water heater couldn't be repaired and a new one would be recommended. Called a few other places not wanting to replace it due to the cost and mostly got the same explanations. Steve and Luis were awesome. They were super professional, wore shoe covers in the house and face masks. These guys were super nice, great communication from the beginning till the end. Loved these guys. Great job with installing my new water heater. We have HOT water again. Praise God!! Thank you guys!!

Moneesh A.

3/23/2020

I noticed water puddles in my garage recently, but didn't think it was a serious issue since we'd received several days of rain in a row. Then on Sunday afternoon it got progressively worse and I heard a dripping noise from the water heater. Realizing the water had nothing to with the heavy rains, I contacted Water Heater Warehouse and a few other places for quotes. This all happened while we had a stay at home order and social distancing was in effect -- I wasn't sure if anyone would be willing to help, especially on a Sunday.

Water Heater Warehouse responded to me within 10 minutes of my Yelp message on Sunday night and was able to schedule me an appointment for 8am the next day. I checked around and also found that their prices were reasonable and competitive.

They arrived at my house on Monday, did a professional job and were in and out in 90 minutes. All the Yelp reviews are true, they are that good and I highly recommend them.

The last thing you expect to happen in during a quarantine on a weekend is your water heater leaking and breaking down -- thank you Water Heater Warehouse, you came through for me and my family!

Dod B.

5/14/2021

Tim, Chris and their crew were flawless - great service, pricing and installation - very professional.
Would use them again without hesitation.

Geza E.

11/02/2020 12:00:00 SA

Very happy with WHW. Quick bid, next day on time service, good price and very nice install reps.
Thank you!

Cain D.

03/12/2021 12:00:00 SA

Our water heater had been leaking and it corroded the vent pipe. The technician, Steve, was able to show up within 24 hours with masks on to provide a reasonable quote, fix the leak, and replace parts right away. He was professional and also shared knowledge on how to maintain the water heater to make it last longer.

It was our first time using The Water Heater Warehouse's service and will definitely call them again.

Priscilla G.

10/02/2019 12:00:00 SA

Great customer service ! I was very impressed with response time and very knowledgeable technicians. New water heater installation was very prompt and thorough. Pricing very reasonable. Great experience - definitely recommend their services !

Ian P.

06/08/2023 12:00:00 SA

Woke up yesterday to find our water heater leaking slowly. Created a project feature through yelp and found a list of businesses nearby. Chris from Water Heater Warehouse was the first to contact and he provided a thorough explanation of options available to me. We spent a fair amount of time discussing and I felt comfortable with Chris, never feeling any kind of pressure that you normally get when speaking to someone who wants to sell you stuff. Water Heater Warehouse offered honest pricing on quality products.

Today, two crew from WHW showed up even earlier than promised and promptly started installing our new Noritz tankless water heater. Few hours later they finished their work, cleaned up, removed our old broken water heater and we had hot water again!

Big thanks to WHW for great service and a wonderful experience. I have no doubt if I ever need to call on them again, they will not disappoint.

Jade D.

2/15/2019

Chris was a very helpful voice on the phone, knowledgeable and informative--things that might not have been easy to glean from the internet. His installers, George and Eddie were likewise knowledgeable in person on the day of installation. I must say, the water heater itself is beautiful, with nice internal features. Very impressed.

Patrick T.

2/20/2023

They replaced my water heater when we bought the house over six years ago. I'm writing review now because one of my customers asked if I do water heaters and did not realize I did not give them a review. They have the brands tank and tankless for about the same price, but if you're not set up for tankless it is required to be mounted inside and requires all stainless steel ducting according to code. That can get expensive, but the do this too. Everything has mfctr. Warranty and when gas company came out to check my furnace and shut off my gas to house. They came back and checked everything and relit pilot as courtesy. The job was complete within 2 hours with complete removal and install and they put on new brass fittings and copper tubing in place of the corroded galvanized iron. Quality and economic excellence

Matt D.

7/23/2019

Contacted several water heater specialists last week for quotes about replacing our water heater. Even though it was not an urgent project, Water Heater Warehouse responded quickly, answered my questions, provided a fair quote, and offered to come do a full removal and installation within 48 hours. These guys were far more competitive, professional and friendly than the other companies on Yelp.

Their team was on time and extremely professional. They did a great job on the work and were very easy to have in the house. Strongly recommend their services to anyone looking for water heater work, especially an installation of a new unit and removal of an old one. Thanks Water Heater Warehouse.

Duong D.

03/10/2017 12:00:00 SA

I had a major problem with flames fluttering at the inlet of the burner of my water heater. I called Chris and he was very easy to talk to. He knew exactly what the problem was (apparently this happens a lot with the heater I had) and gave me a great quote right on the phone. His technician, Steve, came and fixed it within half-hour. Awesome job! Highly recommend Water Heater Warehouse.

Woo P.

02/04/2023 12:00:00 SA

I have recently replaced a 15 year old instant hot water heater which has failed in the middle of shower in Fullerton. They have presented multiple choices of brands with different prices. The entire process went smoothly and the crew came right on time and completed the installation within a few hours. I would highly recommend for any water heater issues.

Chiu C.

11/13/2018

I love this company. They gave me a quote over the phone today, 3 hrs later the 50 gallon tank was installed. Price was good then any plumber had quoted me. Steven and Eddie, the installer were very polite too. I strongly recommend this company.

Daniel W.

8/31/2020

My water heater stopped working on Sunday morning. I found the Water Heater Warehouse on Yelp with 300+ 5 star ratings and contacted for a quote. Within 15 minutes, a complete quote with details were provided and after accepting the quote, the technicians were scheduled for the next day between 11 and 1pm. The technicians arrived 15 minutes early and completed the installation by noon. I was provided a text with the technician's name and notified via text when they were encountered.

Installation went smoothly and social distancing was observed. All new fittings, valves, supply lines,, straps, pan, gas sediment catch, and heater installed with 2 technicians. Pricing is very competitive and quality and service is unbeatable. I will definitely recommend Water Heater Warehouse to my family and friends.

K. L.

1/26/2019

I called several big and small companies for price estimate to replace my old water heater, they are all around the similar price range, but this company gave me a quote which is much lower than the others. I was pretty skeptical about the lower quote, especially how it might affected the brand, model, warranty and workman-ship. Also, I worried the price might change after doing more detailed inspection. At the end, I decided to give them a try anyway.

On the day, the 2 installers came and did a marvelous job to replace my old water heater. They came on time, quick, efficient without any problem at all, now I'm a happy customer. I highly recommend this company.

John L.

08/07/2017 12:00:00 SA

I recommend this place to everyone that NEEDS their water heater replace or fix. Gave them a call and within the hour their technician showed up at my fromt door. They jumped on it real quick and got it fix for me. If youre looking for fast and reliable ans trustworthy then look no further. Call and look for CHRIS and you won't be disappointed.

Robert M.

10/02/2022 12:00:00 SA

I was told that I have to send a picture of the water heater to verify if they fix the unit. Just told me to call the manufacturer and Home Depot to get them to fix the problem. Left me without a water heater and did not help me. My family is still having issues with my water heater and we're not having any hot water for the children do clean themselves. I will not be calling this business.

Karyn J.

10/09/2017 12:00:00 SA

Our water heater is located in a closet inside the house (yuck) and of course it started to leak over the weekend. My husband heard about The Water Heater Warehouse and I gave them a call around 10 am. Chris was beyond professional. He explained they were en route to another job and they had 3 others and they could come to me next. They were at my home by 1pm with a brand new Rheem. The previous owners had jimmy rigged some extension pipes instead of installing with the proper length hoses. It took a little bit more time but they were able to remove the old, replace it with a beautiful new heater and correctly install the hoses, gas connectors etc. When they were done they swept and cleaned my floors and hauled off the old busted water heater. Don't waste your time with anyone else, go straight to them.
Wow!

John D.

1/27/2021

Lou showed up on time and he and his helper were polite, efficient, and thorough. Both wore a mask the entire time they were here. When they were finished he showed me the completed job and asked if I had any questions which he answered informatively. I am very happy with the entire process. They were the lowest bid, offered the best warranty, and the communications I received from the office and installer were perfect!

Monica C.

06/08/2018 12:00:00 SA

After a horrible experience with Sears, and our water heater not being able to be installed by Lowe's because of city codes, we found The Water Warehouse and were pleased beyond all expectations. They were able to arrive within one hour and completed the install within an hour. They out bid their competition by far, they cleaned up, and hauled away the old water heater. I would definitely and highly recommend them! Thanks a million for bringing us hot water again after a week without! ;)

Sarah A.

07/12/2021 12:00:00 SA

Quick response and great price! I scheduled everything over Yelp and the next day they came out and replaced our old heater for less than two other companies quoted us and for the same brand of water heater. I highly recommend The water heater warehouse.

JR S.

6/24/2020

We had a delay in service with communication issues but the work was quick, workers were friendly, professional and all covid heated up! I didn't realize that the knocking I heard in my water tank plus the pipes banging against the wall was due to sediment. Now I know I need to flush the water heater once per year. Thanks for quick and easy service with PPE.

M M.

01/09/2022 12:00:00 SA

Excellent service! Was responsive and helpful in a time of great need. The staff were knowledgeable, efficient and professional. I highly recommend them!

Andrew U.

11/14/2018

This is example of the great company: organized, professional, fast, no tricks, and great price. Send message through yelp and Chris responded within 2 min.
I needed to replace water heater. After I provided model, brand and size, Chris gave very clear information on cost and service with suggestion. Very good price! (I called other companies but Chris' explanation of service was very good and concise).
Scheduled service, his technicians contacted me ahead of time of arrival (arrived on time) and completed all tasks as promised.
Well done. I wish prosperity to these people and company overall.

Isamar M.

11/17/2017

Prompt service, quality work and most importantly...very good price!

My very first time trying their service and I can honestly say that they have gained a loyal customer. I am beyond thankful I called them for my broken water heater. I am a 1st time home owner in my 20s and I have no idea about these things and Chris was very detailed and used small words to explain me about the repair. It is always scary for me as a young girl with no knowledge on these technical things to have to deal with repairs. I feel they see an opportunity to rip you off. He even explained how my water heater was old and will need replacement soon. He could've easily charged me for a new one but he said by changing a small part for the meantime was enough for now and to save up to have to replace it in about a year. This was definitely an early Christmas present for me haha I saved hundreds of dollars and learned a lot about how the water heater works, the gas and safety precautions. Seriously recommend him 120%. The other guys nearby that have good Yelp reviews didn't even wanna help and said they were too busy for me and to look elsewhere. Go to Chris, he definitely knows what he's talking about and will not try to rip you off. Also the parts/repairs have a year warranty so that shows how confidence he is in his quality of work.

PS. I called them about 10am and in less than 1 hour he was was taken care of my issue.

John B.

04/01/2019 12:00:00 SA

These guys are the best. They don't charge you for diagnosis house calls! Zero! I've had them come out twice now to deal with Error Code 13 on our Rheen tankless water heater. Both times they've come out and spent considerable time talking to Rheem tech support and cleaned our flame rods - without any charge! Most service guys will charge you $50-$100 just for a house call.

Really appreciate their service and professionalism.

Thank you, Water Heater Warehouse!

Linda N.

05/01/2023 12:00:00 SA

I needed a new water heater and installation, stat. Michael and his team quickly responded to my request for a bid. Their estimate was reasonable and their communication and work were excellent. Every touch point with the team - from quoting from Michael, to scheduling with admin, etc, has been pleasant and professional. Michael and team made the entire process quick, stress-free, and so easy! Highly recommend.

Chad F.

1/30/2018

Just had a great experience working with these guys. My pilot kept going out and they came the same day and fixed the problem for a reasonable price. Highly recommend them!

Kristen A.

9/13/2021

Fabulous, fast, thorough, professional, great pricing.

John C.

05/05/2017 12:00:00 SA

My complaint is on the installer. The whole issue is that the installer did not secure the exhaust pipe that connected to the ceiling. He just pushed the pipe in the hole.

So, the pipe fell out and roasted my security camera wires that were on the wall. This cost me a $175 to have the security company come out and re-wire those cameras. Then I discovered that the installer used the wrong type of tape around the exhaust pipe, which ended up cracking.

I ended up going to Home Depot and purchasing the correct water heater tape and elbow to secure the exhaust pipe myself.

Thu N.

9/25/2019

I was very pleased with the service provided from the initial contact via Yelp, to the quote, and then the installation. Manny and Arturo were not only prompt, they were very professional and efficient. They walked me through the entire process and was able to answer all of my questions and concerns. Will definitely be referring all of my families and friends!!!

Leland F.

12/02/2020 12:00:00 SA

Found my water heater was leaking on Sunday morning. Was referred to this company by my father. Called Chris for a quote and set up an appointment for the next morning. The folks arrived on time and completed the installation fairly efficiently (~1.5 hours). Social distancing was practiced. Price was very fair.

In summary, would highly recommend this company for water heater problems. Very professional team, with good post-service communication via text/email.

Hector A.

07/01/2021 12:00:00 SA

Prompt, professional, friendly, and timely. Tito and Sergio did a an amazing job in replacing faulty water heater unit today. They were timely and very detailed in explaining the installation process. It doesn't get any better. Installation took less than an hour. Tito and Sergio should be commended for their outstanding customer service and interaction. Highly recommended!

Mel P.

08/04/2022 12:00:00 SA

Always on time. They know what they are doing. Very quick. I have been using this company for many years and many water heaters. Also service
on other water heaters. I had a water heater replaced on a 3 rd. floor of
a condo. They had to carry it up 3 flights of stairs and bring the old one
down 3 flights of stairs. With no complaints and no additional charge.

Freedom Property Management

Kelly F.

02/05/2021 12:00:00 SA

Great price along with excellent work. Installation was quick and precise. Will hire again. No scary noises when I turn on hot water.

Alan N.

09/01/2018 12:00:00 SA

Although it was working well, my existing water heater was well over ten years old (and probably close to twenty years old), so I decided to proactively replace it. After some research, including reading Yelp reviews, I decided to try Water Heater Warehouse. I am happy to report that every aspect of my interaction with them, from my initial phone call to the actual installation, was positive and painless. They were courteous, attentive, knowledgeable, and highly skilled. Manny the installer deserves special praise as he went beyond the call of duty in several aspects (for example in replacing the old shut-off valve). As an added bonus, I found that their price was highly competitive. No issues at all to report. Based on my experience, I would highly recommend them.

Dale M.

10/13/2022

Our company has been using The Water Heater Warehouse for a few years now. They are always ready to help, even if they don't replace the water heater. I highly recommend Chris and his team. They are ALL awesome!

Robert D.

09/10/2019 12:00:00 SA

Quick response and fairly priced estimate.

Excellent installation service the next day!

Luis and Robert did professional, quality work. Thank you!!

Candy T.

08/02/2019 12:00:00 SA

Amazing service!!! Chris immediately responded to my yelp message, and I got a next-day appointment. It was seamless. Eddie and Arturo were true professionals. They were on time and did a wonderful job replacing my old water heater with a new one. Haul-away service provided! It was a great experience!

Sheri B.

05/01/2023 12:00:00 SA

I called at 10:00. They answered all my questions, sent a quote. I booked same day at 4:00. Eddie came, very thorough and professional. Wonderful
Company. Thanks so much

Luis I.

11/08/2017 12:00:00 SA

Called them on Tuesday night with a problem
I had with leaky connection on my water heater. He asked for some pictures and was able to give me a price over the phone and today in the morning his crew showed up and fixed it for a good price. He didn't try to up sell me like most other places and just took care of it. Will definitely use them when it's time to replace. Strongly recommended!

Vin D.

02/10/2019 12:00:00 SA

Now I know why they have 5 stars on yelp and they do deserve it. Chris, the owner, will respond to your call or text as soon as he can. You can't beat the price and their services.
Jimmy, installer, is very helpful and knowledgeable.
He took his time to make sure everything is ok before leaving.
I would definitely recommend this place to anyone

Thank you Chris and Jimmy..

chris t.

7/23/2020

Called and spoke to Chris on Sunday and the guys came out the next day to install. Quick and easy. The heater was setup in less than 30 mins. Super happy with the quality and service.

m k.

7/25/2016

My water heater sprung a leak underneath. It took me about a week to find someone was trustworthy like these guys. I initially hired Home Depot to install but found out these guys were crooks. Some complained about install being 2 times as much as the initial quote on the telephone. No final estimate and further research showed I was right from customer reviews. Then called another place in Irvine. Knowledgeable and upfront but very expensive. So, to my surprise I found these guys who installed my 75-gallon water heater the same day. I instinctively thought they must be good because a lady from Costa Mesa drove out to this office just to get hers. Also, they seemed quite busy but the office is small but has big storage room in the back housing water heaters. If I had to do it again. I would definitely come here just earlier instead of waiting for a week.

Bui T.

06/03/2023 12:00:00 SA

Michael, thank you for the incredible customer service. Thought I was going to require a technician to come out, but he helped me troubleshoot the issue over the phone and got the pilot to work. If the issue continues, I know who I'll be giving my business to. Thanks again.

Kevin C.

7/20/2023

I called these guys after I installed my own tankless heater. I was getting an error code and a bit stressed cause we need hot water in the house. They said they would be over in 15 mins, showed up, did a quick diagnostic and realized I had a separate gas line in front of the house for just the water heater that was off.

Simple issue, but they were kind enough to not charge me anything and gave some tips on tankless setups, potential rebates, and even complimented my work, and I'll probably go with them for my other water heater that will need replacing eventually vs replacing myself cause after the rebates is totally worth going with them versus all the time it took me to install.

Alot of other plumbers would have unlikely tried to help as they didn't install it, says alot about these guys!!!

Edward N.

2/26/2020

Called on Saturday price was the best of 3 contractors, team showed up on Monday, they were running late but comminicated earlier what the new arrival time was going to be. Very friendly and professional team, removed the old heater installed the new heater very quickly, cleaner up the work area and explained the features of the new water heater and answered all our questions. Excellent service, would not hesitate to hire again.

Patrick B.

6/13/2016

I didn't end up using this company because I sold my house so this review is just on customer service. The owner is extremely knowledgeable and helpful. Honest character and honest prices. When I need a new water heater for my current house, I will be going back to see them.

Clyde S.

9/17/2018

Chris F, very quick responses and great communication. He went the extra mile to get more warranty information from the manufacturer. Great pricing on a water heater!

Rosa V.

05/10/2021 12:00:00 SA

Our water heater broke on Friday afternoon last week, so we had no hot water. I started my internet research and reached out to 3 different companies for price quotes. All estimates were through the roof and they expected us to purchase the water heater. I then came across all of these great reviews for Water Heater Warehouse. I gave them a call and spoke to Marilee. She was very knowledgeable, polite and extremely patient with all of my questions. She gave me a reasonable estimate for the replacement of our 40-gallon heater, which INCLUDED the brand new water heater! They even haul away the old one and install all new flex lines, drip pan, etc. All with a 6 year manufacturer warranty, and a 2 year parts and labor warranty. Mario and Sergio were here right on time on Monday morning and finished the job in about an hour. They sent a text to say they were on the way, there were no hidden fees, no extra cost for this or that, just the price that I was quoted. Both technicians wore masks and kept social distancing guidelines, which is important to me. I will gladly refer my friends and family in the future for any plumbing needs. Glad I was able to find this outstanding, professional and local company. Chris, you have a wonderful team! Great job guys! :)

Mr X.

8/26/2019

On time and a job well done! Steve was smiley, polite and did the job in an hour. Fast and efficient! And reasonable pricing too. Will definitely recommend this company to anyone who needs a new water heater. Thanks Chris and your team!

Claudia K.

3/27/2018

My water heater suddenly started leaking and needed it replaced asap as the water was seeping under my tile. I requested several quotes via Yelp and Chris was the first one to respond...at 6:30am! He was super nice and I definitely didnt feel like he was trying to up-sale me...in fact what made me feel even more comfortable with his company was that I had requested a quote for a pressure pump, but Chris was so honorable that he suggested I wait to install to see how the new water heater works at our home as we may not need it afterall. I know any other company would have been super quick to up-sale me on that and for that I felt super confident I was choosing the right company. The quote I recieved was super competitive compared to the other quotes I recieved...in fact it was half the price! I didn't care that the unit was open box and may have some markings since the unit is housed in a little closet in my laundry room. I just wanted to make sure it worked and was installed properly.
Chris was able to schedule me for later that afternoon and in less than an hour the guys were able to replace my unit and haul away the old one.
I am super happy with my decision to use Water Heater Warehouse. I highly recommend their services...not only for their prices but for their honesty.
Thank you Chris. You made this headache of an issue super easy to resolve.

Dana K.

6/24/2020

When your water heater dies and you have no hot water, I would call that an emergency situation. So, when I called The Water Heater Warehouse and got a live person on the phone who said my technicians would be out within hours the same day, I was sold. Roberto and Luis delivered! They got the job done quick and were very nice guys too! I can't speak to the price, it did seem kind of high, but I have to say they replaced the water heater and all of the components in a flash and I am grateful.

Joe K.

01/08/2019 12:00:00 SA

Contacted first through yelp quote and spoke with Chris directly soon afterwards. Super friendly, trustworthy, and provided me with several time options for the team to come out. Pricing was upfront and transparent. The team removed my old broken water heater and provided a clean install with a new 40 gallon water heater. I was provided a text notification with the confirmation appointment and got another text 30 min before letting me know that they were on their way. I love working with people that are on time! Removal and install took about an hour and a half. They also provided me a pdf receipt (which I prefer) clearly showing pricing and labor and a solid warranty that's included as well. If I ever need to refer to my receipt, I can just search my email instead of that one box buried in a drawer somewhere. There's a reason why this team is rated 5 stars! Would definitely recommend to friends without hesitation.

Alex F.

10/15/2022

We replaced our gas water heater with an electric heat pump water heater which we run by our solar system.
It is the most energy efficient system you can have.
Water Heater Warehouse is topnotch.
It begins with their telephone support and ends with a clean and reliable installation and friendly staff.

Javier C.

9/14/2018

100% satisfied! George & Andy just replaced my 14 year old water heater with a new Rheem and they did it in under an hour. So impressed with the level of service and care from Water Heater Warehouse. They were not only early but they finished in an hour! Chris F made a personal call to me the day before instead of using the routine tweets everyone uses and was upfront with the final price including taxes and code upgrades. There was no Bull, just a simple final price that beat out the other two bids I got. Thank you so much Water Heater Warehouse Team, you won me over for the next one :)

Mayra V.

5/20/2021

Anytime I need a water heater replacement for any property, I can always count on these guys. Albert is awesome usually schedules me in same day or first thing the following morning. No mater the city I need service at, they do an amazing job.

Charles L.

1/20/2017

Final update - Steve was a bit late due to the recent rain but that was not a major problem for us. I'm just glad they service up in LA although they are in the OC. Installation went smoothly for an older house with an outside water heater. I am sure it was not as easy as a normal installation in a garage. But no complaints or surprises price wise from them.

Once again, I cannot emphasize enough, if you need a simple water heater without any frills, you cannot go wrong with Chris and Steve! Thanks guys! I will be sure to call you for all my water heater needs in the future!

Monique P.

9/25/2021

We had Water Heater Warehouse replace our water heater last year on an emergency basis in our condo. They were very professional and clean! A year later we received an email about the importance of doing annual maintenance and we opted to do so. They once again performed the service, sent me photos of the products used along with the invoice and left the area clean. We highly recommend Water Heater Warehouse and you will find the staff to be friendly and professional.

Cheng H.

4/27/2018

Great people to work with. Price is fair. Pros at this. Recommending to all my friend and family.

Raidah R.

6/25/2018

I needed my water heater lifted prior to concrete work in my back yard and once again this company went above and beyond. Chris was more than kind enough to help me out with this. I know it was a minor project compared to the average work this company does on a daily basis but a little goes a long way. I'm very appreciative of the loyalty this company has towards their customers; it's something you don't see everyday. I'm glad that I no longer have to question who I will go to next time I have a water heater issue. This is my one stop shop and I hope future prospects reading my posts will give this trustworthy company a chance to provide great service for them.

Z.Lockhart in Whittier

Matt-Nikki J.

6/20/2022

I was looking for a company to flush my water heater hopefully making it last longer. I requested a quote through yelp and Chris got right back to me. We scheduled a date and time. Louie came out the following day and was great and on time. They will be my regular company to go to!

Frances M.

10/07/2016 12:00:00 SA

Wow! There are no words how happy and impressed we are with Chris and the Water Heater Warehouse. From one day to the next my water stopped working. We called around for some quotes and the best offer we got was $1200.00 installed but they would not be avaliable until Monday. I was sharing my woes with a friend and he too couldn't belive how expensive it was to install the water heater. He did a quick search on Craigslist and found The Water Heater Warehouse. We called Chris who was very professional and gave us our options. I was shocked that we were saving almost 1/2 of what we would have spent with our pervious choice installed!!!!! Considering this was a expense we were not expecting this was a HUGE blessing. Thank you so much! I will definitely recommend The Water Heater Warehouse!!!

Basem T.

8/16/2019

If I could give this company 10 stars, I would. I set up an appt with Chris, the owner, to have my annual maintenance done on our tankless water heater. We moved in about a year ago and it was due. Well it turns out that it was overdue based on the service. However, this company was professional through and through. They were on time and did what they had to do to complete the job even though it took longer than a normal flush and we had to reach out about a subsequent issue. Chris promptly handled our concerns & sent someone out a day later to take a look and diagnose a pressure issue with the tankless water heater. Both Manny & Steve, the professionals that came to complete the service, were great to deal with and again were on time. They text you to let you know what time to expect them and when they're on their way. I couldn't ask for any better service and I highly recommend them. I will definitely use them for any of our needs.

Cindy W.

01/11/2022 12:00:00 SA

The water heater decided to give out over the weekend and showering in cold water during winter can be fun. I wasn't able to do it for 3 days straight so I started hunting for a company to replace it ASAP. Called over a dozen places and then got lucky with this one. Same day install in a matter of hours. Price is very reasonable with quality water heater tanks and same-day service.
Guys came just a little past their promised time frame but it was only 5 minutes. Masks were on and kept social distance safe. Was able to work efficiently and cleaned up after the old heater was replaced. Manny was very helpful and explained about maintenance as well giving the opportunity to ask any questions. All the guys were nice and handled with care.
Warranty for the water heater with additional warranty for the labor with the company.
Would highly recommend and use in the future when necessary. Thanks!

Gary P.

3/20/2019

I've been a tradesman all my life and I believe that if you want something done right you do it yourself and I always have. But in this case I am very happy with having Water Heater Warehouse do this job for me. The price for a new water heater replacement was very fair and the installation was very professional. I would highly recommend this company for hot water heater replacement!

Roger C.

2/20/2019

I'd noticed my 11+ years old water heater was leaking on President's Day afternoon. After making a few calls, I decided to go with Water Heater Warehouse. The appointment was confirmed through email and text messages right after we hung up the phone.
Technicians showed up right in the middle of the two hours windows. Installation went smoothly and they took great care of cleaning up after they completed the job. Invoice was emailed to me right away.
I'd installed the previous water heater myself. I had to borrowed a truck from a friend to haul the water heater from local hardware store, asked another friend to help me move the heater in the house, spent hours replacing the rusty pipes, installed the new heaters, dragged the old heater to the curb and called the city to pick up the bulky item...
For the price they charged me and quality work they've done, I would never change the water heater by myself (with help with friends) again.

Ray J.

4/20/2018

Our water heater took a turn for the worst late last night. We did research on what would be the best bang for our buck as we needed to act quickly. The associates at The Water Heater Warehouse we're very kind, caring, and sensitive to our situation. They were able to work out an amazing price with installation and most importantly squeeze us in the same day! Amazing company and we will definitely recommend them to friends and family!

Tom F.

4/29/2020

Complete recommendation, enthusiastic, prompt, punctual, professional, big discount.

Vanessa A.

10/30/2018

I contacted a few different companies and they were the first to respond, had the best pricing, and quickest availability. I definitely recommend!

AT W.

4/16/2021

There is really no reason to consider any other business to replace your water heater. I'm very meticulous when it comes to any DIY home projects. I inquired with some other businesses and almost wanted to pay top dollar to ensure a perfect and aesthetically pleasing installation.
I ended up speaking with Chris who was professional and confident. He kindly booked Eddie for the job who was just PERFECT with his demeanor, worksmanship, and patience.
I really appreciated him and his partner.
Irvine residents beware as your Yelp search will generate a couple other businesses with 5 stars with higher ranking than WH Warehouse. I found one to be arrogant and unnecessarily expensive.

David P.

11/22/2021

The water heater warehouse really stands by their work and their guarantee. I had a small issue with my water heater that they installed about a year and a half ago and without hesitating they walked me through on how to reset a sensor, which would get me by until they were able to come out. They quickly scheduled me and we're out within a few days. These guys are fantastic I have recommended them to so many people. Thanks guys

Henry H.

09/04/2021 12:00:00 SA

Made time for us at short notice on a holiday weekend. Quickly resolved our issue with a water heater that wouldn't light, for a reasonable price.

Mitch R.

2/20/2021

This is a great full turn-key service. I made one call and less than 24 hours later had a new water heater installed, and my old one hauled away. I did not have to go find/buy a heater from one place, get the fixtures, hire a plumber, find a way to haul off the old one, etc. If you want to play general contractor and do these steps yourself you might save a little, but if making one call and writing one check is more your speed these guys are awesome.

Communication is excellent - texted me 30 mins before arriving, which they hit exactly in the window - and the guys who installed (headed by Manny, who is named in a few other reviews) really knew what they were doing. I told them that due to excessive scaling that I could not drain it myself, but they said no problem and had the old one removed and the new one installed in only 90 minutes. They were masked and gloved and kept social distancing, and even wiped down the entire area when done, which I appreciate these days.

I highly recommend.

Mark H.

9/21/2021

Found Water Heater Warehouse on YELP with 5 Stars. Called them yesterday with an appointment today. Robert Y arrived with an assistant and within 10 minutes had resolved my issue. I was also told there would be no charge. All 5 Stars well deserved. Professional attire, equipment, and professional demeanor. Thank you and will recommend to anyone who's in need.

L F.

4/15/2019

Nice and honest!
I got an estimate and will probably order a tankless water heater when I'm ready.

Laurie H.

5/15/2023

I've been doing business with this company for about 20 years. I own a property management company and need a new water heater from time to time. I always call Water Heater Warehouse. They respond quickly, are very professional and nice. There prices are so good too.

I definitely recommend this company.

Kathe W.

08/10/2017 12:00:00 SA

Five stars for pricing, timeliness, professionalism and quality of repair!! Steve was dispatched to repair our water heater. He swiftly identified the issue and got right to work with the repair. I would easily recommend Water Heater Warehouse to my friends and neighbors. I also really appreciated the email and text confirmation of the technician's arrival!

Frank V.

04/02/2020 12:00:00 SA

Highly recommended! The entire team was very knowledgeable and professional from start to finish. Good price and best of all, they were able to install same day. Literally had two of their techs at my house within 3 hours from the time I called. Thank you Albert, Eddie and Sergio!!

Wanda P.

5/17/2019

I had a great experience with this company. The workers did an excellent job, and the price is right. I like the fact that the price they quote includes everything. Water heater, labor, any upgrades needed, taxes, and disposal of old water heater. And they were able to do the job the same day I called them.

Kathy B.

9/18/2017

Chris and Miguel were amazing! Our water heater broke and we had 3 different technicians come look at it. Two couldn't figure out what was wrong with it, the last one found the problem, and all of them suggested a replacement at a very high cost. We ended up getting a part shipped to us from Rheem, and Chris and Miguel came out to fix it quickly and efficiently. Our water heater went out again because the unit itself was defective, and Miguel gave me great advice on how to deal with the situation, with many different options. We ended up with a great deal on a new Performance Plus heater from The Water Heater Warehouse at an incredibly low cost. It's been working perfectly and we are so glad that we found this company on Yelp! We'll be using them for our water heater needs from here on out. 100% recommend!

Marianna K.

06/04/2021 12:00:00 SA

Water Heater decides to unexpectedly quit providing hot water A few weeks back! What to do? Call a bunch of plumbers and maybe get the run around??? As choices limited I turned to Yelp and came across this company- so glad! Even though getting late the tech still came out same day, was up front about it most likely needing thermal coupler rreplacement, he had the part, and in minutes hot water again!!!! No stress, no pressure, no games- office people friendly and efficient as well. So far so good - would recommend .

Brian C.

3/25/2021

Our water heater went out and we hired Water Heater Warehouse and I am very glad we did. They arrived on time and not only replaced the water heater itself but all new hoses and straps. They were very professional and efficient. They did a great job!!!

K B.

1/24/2016

Beyond thrilled to find The Water Heater Warehouse. My previous plumber had recommended going with a water heater that had a cosmetic imperfection in order to save cost. I was worried about this but our water heater is in the garage, so I didn't really care if it had an imperfection. So this time when the water heater went out in our rental, I researched where to find a scratch and dent model. I found that The Water Heater Warehouse came recommended as one of the top appliance deals in the area - they are located in Fullerton. I read the yelp reviews and they were all positive. I had my spouse call Chris to get more details. My spouse swore it was too good to be true. However, let me tell you, this is a legitimate deal find!!! Chris is the owner and knows his business. The model we choose had a 12 year warranty and we received a yelp discount in addition to a gas company rebate and all for half the price that I would have paid if I went to Lowe's and/or Home Depot. Yes, I did do my homework and called others to make sure I was getting a good deal. I had to wait until the following day to have it delivered but the delivery team was professional, knowledgeable and competent. We couldn't be happier. If anyone really wants to feel like they got a great deal, this is the place to get your next water heater. Wish I would have known about this place sooner!!!

Mike L.

06/12/2020 12:00:00 SA

Don't even hesitate...this company is straight honest service. Spoke to Chris on initial call. Received simple straight information and prices. No double talking, or guess work. Basically this is what we have, this is what we do, and this is what you'll pay. Price was more than fair as well. Robert and Luis were the techs that came and installed my new water heater. Polite, professional and simply did the job...and well. The first call, them coming out and installing the new water heater, was all done within the same day. Not much else to say. Great company and people.

Michelle F.

5/13/2022

The Water Heater Warehouse Company and their employees are amazing! They came back and fixed the gas line which needed rerouted!!
They are very professional and I will definitely use them again. I've already asked them for estimates for my two other bathrooms that need some work done!!!! I will not use anybody else!!

Frank F.

Cecilia L.

07/08/2020 12:00:00 SA

I changed my tank water heater to tankless water heater. Price quote by Jay $3400 including installation. I have a horrible time since the Noritz tankless water heater installed. Every restroom only get 8 minutes hot water, then the water turn to freezing cold. The water heater warehouse send technicians to check what is going on. They came around 4 times trying to fixed the water. Could not find the solution. Noritz tech came to my house 2 times. They gave me so many excuses. Unbelievable. When I used the tank water heater, it went very well without problems. I called to Noritz talked to their senior technical support. Extremely rude and I asked for replacement. He said nothing wrong because the tech came to my house and checked. They can't replace it. How can it be? It is Common sense, if the water turn to cold, it is the water heater itself the problem. No wonder, I went to see the Noritz tankless water heater review, Wowwwww... many people complains!!! I do not understand why in the world water heater warehouse is still selling the NORITZ Brand name. I asked the WATER HEATER WAREHOUSE to replace the NORITZ, they said they can not taker it back. I asked 2-3 independent plumbers, they told mer, NORITZ does not have good review and they do not like to sell and install to their customers. I really hope TIM in WATER HEATER WAREHOUSE read this review and STOP selling bad review ( NORITZ) tankless water heater.

Denny H.

11/18/2022

Chris was extremely responsive during my quest to get my parents' water heater fixed. Chris replied very promptly even on Saturday and Sunday and was very honest with me in recommending the right path, instead of just the cheapest path for now, which would most likely turn out to be more expensive in the long run.

Yuli Y.

12/23/2021

Response from their Yelp desk was quickest, Chris was knowledgeable, helpful, and patient, explaining pretty much everything without pushing for a quick sale. He seems to be really wanting to help me out. The price was all right (I did not check for a second quote because I believe his pricing was okay based on past experience), so I asked for a little discount and go ahead with him. Chris recommended Bradford White, an American brand that I have never heard of. Since Chris is not ostensibly to optimize his profit and an American made water heater could be better than the crops that I had in the past, I went ahead with it. Only time can tell if this is true. The installation team was courteous, the parts looks like of high quality, the workmanship was the best among the many water heater installations that I have had in the past. The whole installation is clean and perfect. They even attached a piece of plastic paper, stating the installation date and servicemen, an illustrated instruction for pretty much everything to operate the water heater, such as reignition (manufacturer's instructions are written by lawyers). The whole experience was great.

Mike M.

8/24/2019

Super happy with this company. I requested an estimate through Yelp on Saturday morning and had an appointment scheduled by noon. They came out Monday morning and replaced my water heater in under an hour for the quoted price including install, code upgrades, and tax. Easy peasy. This is the company you call when you need a water heater.

Sara B.

5/14/2021

We purchased a house with a very old water heater (30+ years old) and knew we would have to replace it. It started to leak a week ago and I hopped on Yelp to look for companies and get an idea of prices to replace a 40 gallon tank or upgrade to tankless. I spoke with 8 companies and got estimates online or in-person.

Chris F. from Water Heater Warehouse actually answered my inquiry right after I sent it on a Saturday night. He answered all of my questions, even when I asked them post 5pm throughout the week. Eventually we decided that just replacing the 40 gallon tank with another 40 gallon tank was the best option for us (tankless was expensive, but they did give the best price estimate for a tankless).

The total was $1299 - no gimmicks, no last minute price adjustments, and no nickel and diming with add ons. That price also included all the new hoses, closures, and upgrades to current code (of which we needed both the gas line shut off and water to the house shut off upgraded). They did the job in less than 2 hours and were clear on maintenance of the new tank.

In sum, this is the company to go with for a new water heater - best price, product, and customer service.

Yeason F.

5/15/2019

Manny messaged me and came within the expected time slot given. Needed a replacement and they installed it right after the inspection same day. Friendly, provided updates and emails, efficient! I'd definitely call them again. 5 star easy

Holly Q.

03/05/2019 12:00:00 SA

Yesterday I called about 4-6 companies desperately trying to find someone to work on my broken water heater or to figure out if I needed a new one. Every one of them gave me a very vague answer and a very high quote. I couldn't get a straight answer from any of them. Well, my last call was to Water Heater Warehouse, and a straight answer is exactly what I got from Chris. He worked through the issues with me and sent someone out to my house immediately. His worker, George, was awesome and very professional and took the time to explain all of the options to me. I ended up going with a new water heater. They not only installed it quickly, but gave me a terrific price (hundreds of dollars less than the others had quoted me!!) and also gave me helpful tips on how to extend the life of my new water heater. I would definitely recommend STARTING your search with this company! It would have saved me a lot of time and frustration...

Sul G.

3/27/2020

Excellent experience! Had a issue with water heater, they had it fixed quickly- ignition plug. Service men came with face masks and gloves, which was a appreciated since we are going through the epidemic. Very pleased with appointment scheduling, response, service and professionalism. Satisfied customer.

Josh W.

9/28/2022

I called around to almost a dozen plumbers listed in the directory for The Switch Is On regarding Heat Pump Water Heaters. California has an incredible incentive now for installers to help encourage homeowners to change out their gas water heaters to Heat Pumps. It's a $3100 rebate straight to the pre approved installers.

What I found was that some companies didn't even know they were listed, or even worse, most companies were grossly overcharging and essentially keeping the entire rebate for themselves.

Water Heater Warehouse provided a straightforward price that did not change, I did give an accurate description and pictures before they came out for install.

Fully installed with a parts and labor warranty cost less than you buying the unit on your own and self installing, thanks to the rebate. The electrical work needs to be done beforehand, so keep that in mind if considering switching to a HPWH.

The guys spent about 6 hours here, much longer than I expected, but they did a top notch job. You can tell the pride taken in a clean and professional install.

Thank you for being an honest company with a great team!

Kate H.

01/10/2023 12:00:00 SA

They quickly replied with quotes and answers to all my questions; they were able to schedule an appt in the same week. The price is reasonable; no upcharge. I took a star off because the washer wouldn't run after they left, texted the owner, and got an instant reply that they would send someone out, but when I asked when a rep could come out, there was no reply. I was able to fix the problem; they forgot to switch the water back on.

Mayra V.

5/20/2021

Anytime I need a water heater replacement for any property, I can always count on these guys. Albert is awesome usually schedules me in same day or first thing the following morning. No mater the city I need service at, they do an amazing job.

Mariana Y.

8/28/2017

Thanks Yelpers! They are truly as good as you said. Our 8-yo GE water heater would not re-ignite after we turned off the gas line to do some work on the house. Chris was so honest. He said he did not want me to buy a new water heater if they could fix it, but will bring a water heater to the house just in case. The old igniter was shot and they replaced the water heater with an open box 50 gallon Rheem. And yes, it has a dent on the bottom but it does not affect its function, and I only had to pay about $600. Don't call any one else if you are in their service area.

Roger C.

2/20/2019

I'd noticed my 11+ years old water heater was leaking on President's Day afternoon. After making a few calls, I decided to go with Water Heater Warehouse. The appointment was confirmed through email and text messages right after we hung up the phone.
Technicians showed up right in the middle of the two hours windows. Installation went smoothly and they took great care of cleaning up after they completed the job. Invoice was emailed to me right away.
I'd installed the previous water heater myself. I had to borrowed a truck from a friend to haul the water heater from local hardware store, asked another friend to help me move the heater in the house, spent hours replacing the rusty pipes, installed the new heaters, dragged the old heater to the curb and called the city to pick up the bulky item...
For the price they charged me and quality work they've done, I would never change the water heater by myself (with help with friends) again.

ES H.

05/09/2023 12:00:00 SA

I have used these folks before but will not do so again. I also have referred at least 4 people to them in the past. No returned calls, guys showed up late with no notice, then darkness while we wait with no hot water. Pricing is and has been fair but service went down hill. People have also always been nice but no returned calls and having to chase them is unprofessional in my book.

Catalina H.

10/28/2019

Had Luis and Robert from the water heater warehouse come out to replace my broken waterheater. They were extremely professional and very informative. Made sure all my questions were answered. They did a great job. The finalnout come looks very neat and professional in less then 2 hrs. Awesome job. Thank You

Jesse C.

06/04/2022 12:00:00 SA

15 year old water heater finally called it quits on a Friday.

Water Heater Warehouse was the 3rd business we called, but should've been the first and only.

Spoke with them Friday afternoon, job done cleanly and quickly by 11am the following day. Up front pricing which was 2-3k less than what the other two businesses quoted.

No frills, no surprises, quick and clean work. Highly recommended.

Damian I.

11/13/2022

Our water heater went out and the Water Heater Warehouse came to the rescue. Steve C was very professional and diagnosed the problem. He order parts covered under warranty, which saved us hundreds of dollars. The parts arrive a couple of days later and Roberto Y came out to install the parts. Roberto was also very professional and completed the installation leaving the place cleaner than it originally was. Well-recommended company!

Alisa H.

8/24/2021

Great pricing, came out same day I called, and installed within and hour. Excellent service, quality workmanship, and peace of mind knowing if anything comes up - I have a 2 yr warranty. Amazing!!

Jenn L.

1/13/2019

The best. Showed up same day, on-time with a friendly, professional demeanor.

Returned on the SAME afternoon to install unit - again, on-time with a great attitude.

Great prices and, more importantly, great customer service.

Would highly recommend.

Tom L.

11/28/2018

Extremely pleased! I requested quotes from several companies. Chris from Water Heater Warehouse was the first to respond, and he offered the best price, hundreds less than most and half as much as 1 of the competitors. The 2 techs that showed up did a great job. Due to the unusual previous installation and water damage, there were lots of complications, making for a very difficult and time consuming install. The guys went above and beyond in their efforts and scope of work. To my surprise, the quoted price was adhered to. I highly recommend this company.

Mr X.

8/26/2019

On time and a job well done! Steve was smiley, polite and did the job in an hour. Fast and efficient! And reasonable pricing too. Will definitely recommend this company to anyone who needs a new water heater. Thanks Chris and your team!

Sasquatch B.

3/16/2018

Called Monday at 5pm. Heater leaking. They replaced on Tuesday. All new heater plumbing pipes, new ball valve, everything replaced. Price was lower then depot and Lowes. They answer the phone, and communicate well. Would recommend to anyone needing a water heater.

Fred S.

2/25/2019

Excellent service, great price, defiantly recommend them to everyone, Chris and agustin,did a great job, on time and very professional .

Frank A.

11/13/2019

Great Job! Good price and professional service. Very responsive from start to finish. My water heater is in a tight spot, but they managed the replacement well and didn't try to add on more coats.

Alan N.

09/01/2018 12:00:00 SA

Although it was working well, my existing water heater was well over ten years old (and probably close to twenty years old), so I decided to proactively replace it. After some research, including reading Yelp reviews, I decided to try Water Heater Warehouse. I am happy to report that every aspect of my interaction with them, from my initial phone call to the actual installation, was positive and painless. They were courteous, attentive, knowledgeable, and highly skilled. Manny the installer deserves special praise as he went beyond the call of duty in several aspects (for example in replacing the old shut-off valve). As an added bonus, I found that their price was highly competitive. No issues at all to report. Based on my experience, I would highly recommend them.

Aaron N.

2/14/2019

Very professional and prompt service. Called on a Sunday and was onsite next day and presented solutions to my water heater problem. I would highly recommend.

Valerie B.

06/04/2021 12:00:00 SA

Great price and great service with respectful and professional staff, quick reply and they were here for work within 24 hours. We will defiantly use them again. It's so nice to have a good experience :)

Luis I.

11/08/2017 12:00:00 SA

Called them on Tuesday night with a problem
I had with leaky connection on my water heater. He asked for some pictures and was able to give me a price over the phone and today in the morning his crew showed up and fixed it for a good price. He didn't try to up sell me like most other places and just took care of it. Will definitely use them when it's time to replace. Strongly recommended!

D D.

9/19/2021

I recently ordered a 100-gl water heater from the company,
who has the most competitive in price.
was a bit skeptical on how it's service would be.
sure enough, it was installed same day as I placed the order.
professional, on-time as promised.
would recommend their services & products.

Freddy R.

4/25/2022

Amazing company..!!!
It was an Emergency, our Water Heater started leaking from the base flooding our garage and one of our bedroom.
Called the company and in no time Chris had everything coordinated to have a new Bradford White 40 Gal water heater installed.
María was amazingly helpful and she has great customer service.

Very happy with the fast prompt service. Thank you for saving our weekend.

Frank P.

7/25/2018

Water Heater Warehouse (Steve & Carlos) installed a new out of the box water heater at my home on 7/20/18. They did a great job and everything is working fine. My installation was complicated by an A/C line that was preventing the safe removal of the old water heater and installation of the new one. I had to have the line re-rerouted by an HVAC specialist before the WHW guys could do their job. Bottom line, it took pretty much all day for both jobs to be done. Steve & Carlos were very patient and completed their work in a very professional manner. Choosing a water heater with some cosmetic damage saved me a few bucks while still getting a warranty from WHW. All things considered, I would highly recommend WHW for quality parts and service at a fair price.

Joe K.

01/08/2019 12:00:00 SA

Contacted first through yelp quote and spoke with Chris directly soon afterwards. Super friendly, trustworthy, and provided me with several time options for the team to come out. Pricing was upfront and transparent. The team removed my old broken water heater and provided a clean install with a new 40 gallon water heater. I was provided a text notification with the confirmation appointment and got another text 30 min before letting me know that they were on their way. I love working with people that are on time! Removal and install took about an hour and a half. They also provided me a pdf receipt (which I prefer) clearly showing pricing and labor and a solid warranty that's included as well. If I ever need to refer to my receipt, I can just search my email instead of that one box buried in a drawer somewhere. There's a reason why this team is rated 5 stars! Would definitely recommend to friends without hesitation.

Adam M.

1/25/2022

Repeat customer here. Albert in the office and Louie in the field were a pleasure to work with. Came out quickly and did a great job on a warranty exchange. Highly recommend.

D C.

2/28/2023

I had a super easy and great experience with this company. I got several quotes for replacing my tankless water heater through Yelp and decided to go with them. I called on Monday morning and got scheduled for a 2 hour window on Tuesday. The guys showed up within the window and were done in two hours, and charged the exact price they quoted me. Great communication, and everything is automated by text and email, which is super convenient. They seem to have a very solid business model, I'd highly recommend!

Chelsey P.

06/09/2021 12:00:00 SA

i requested a quote and got a response very quickly. they were able to break down what was included in the estimated price they gave me which was super affordable. everyone i spoke too was extremely friendly and super helpful. the gentleman who came to install the water heater was polite, worked at a good pace and was very friendly and professional. i would definitely recommend this place to anyone in need of a new water heater.

Sarah A.

07/12/2021 12:00:00 SA

Quick response and great price! I scheduled everything over Yelp and the next day they came out and replaced our old heater for less than two other companies quoted us and for the same brand of water heater. I highly recommend The water heater warehouse.

Kim L.

6/25/2022

Quick response. Very professional. Very friendly. good price. Would recommend their services. Thank you.

Shina Y.

01/05/2018 12:00:00 SA

Great service and price!
Steve, the technician did the great job!
I would definitely recommend to friends and clients.

Scott Z.

04/05/2016 12:00:00 SA

This place did a great job. My wife and I were recommended by our Facebook Friends Community Group in Cypress, CA. The cost of a 50 gallon water heater and installation was a great price. I would recommend these guys!

John J.

4/23/2020

Oh man, what service!

From the response online to the physical installation in less than 24-hours, it was a relief to know there are actual professionals out there who know what they are doing.

Couldn't be happier with the entire process from start to finish.

Wife was surprised at how quick the entire swap out (50-gallon water heater for a 50-gallon water heater) was but at the end of the day...we have hot water again.

A+ service and value.

Ken K.

7/20/2020

This company is the best! I was in need of a 75 Gallon water heater since my existing Bradford White finally died after 15 years. I went with WHW since they had great reviews from Yelp. I messaged the owner through Yelp this morning and he gave me a great price and he was able to squeeze his Technicians to come out today! Their communication skills was also great. Someone from the office called me to tell give me an update with a closer time frame. I also got a text from Eddie when he was on his way. Eddie and Sergio arrived on time. I was thinking they might do a bait and switch once they arrive and up charge me and charge me for more than the quote but they did not and they were able to swap out my heater with another Bradford White (Hopefully this will last 15 years) in a hour. They are great at what they do and did not leave any mess. I would highly recommend WHW look no further.

Pi S.

05/09/2018 12:00:00 SA

Best company, great price!

Our waterheater was old and needed to be replaced. After getting bid from other places, The Water Heater Warehouse out-bid all of the others and Chris was on-top of getting me scheduled in. They removed and replaced the waterheater quickly and cleanly. I would strongly recommend them to anyone in the LA area in need of a new waterheater. I appreciate you guys and thank you!

Vicki D.

6/29/2022

A+++ experience with Water Heater Warehouse. Start to finish a first rate company, with quick email response. Many appointments available and worked to fit my schedule. Great communication on appt. day and arrived right on time. They installed a new Bradford White water heater in a tight space with ease. Superior customer service with professional, courteous and prompt servicemen who cleaned everything up after installation. I highly recommend Water Heater Warehouse!

Yuko G.

11/17/2018

Our water heater got broken, my husband made an appointment with them. They gave me a text to notify service person is on his way, and he arrived exact time range that they told me. He installed new water heater to difficult location, did great job. My husband and I am satisfied with their service.

Thomas M.

10/03/2020 12:00:00 SA

Awesome service at a competitive price!!!
Chris responded immediate to my messages on Yelp.
Their employees were very professional and did a phenomenal job installing the water heater.
I was charged exactly what they quoted me.

I will definitely hire them again when the need arises.

Jina S.

08/11/2017 12:00:00 SA

Most companies I called said they didn't work with the water heater brand I have so they immediately said they couldn't help. However Water Heater Warehouse made effort to get the parts for my heater when they did not carry the brand. Fixed it the next day!!! Great customer service

Paul A.

2/28/2019

OUTSTANDING EXPERIENCE!!

Right from the start, our experience was great. We texted them a couple of photos and they got right back to us with a very good quote. Communication was text and email based, extremely efficient for everyone. Manny came out and did the installation for us. He was very polite, left the work area clean, just a great experience all the way around. If you need a new water heater, save yourself some time, money and headache by giving them a call. I wish I could give them more than 5 stars!

James P.

08/09/2021 12:00:00 SA

Great service at a competitive price. Our water heater stopped working suddenly and we quoted with a few places to compare prices. Water heater warehouse quoted quickly and gave us a price that included everything installed and the old unit hauled away. When the installation team arrived they were professional and courteous. The heater was installed in about 1 hour total and all the fittings and connections looked clean and well done. I would recommend this company any day.

Deeys V.

8/17/2017

They are the nicest people ever. They are super professional and really make you feel like they're there for their customers .!! Our water heater was leaking water and they came in and helped us out with switching out our old heater and bringing in a new one . I would recommend them to any and everyone that is having problems.!! I am so happy I found them on yelp (: thank you George and Chris you guys are awesome .

Lisa M.

5/25/2019

This company is honest and does great work at a very reasonable price. My water heater burst one night around 8:00. I went on yelp and found the Water Heater Warehouse. Chris responded to my request for a quote within 5 minutes, got my information and scheduled the job for the next morning. Agustin and his helper arrived at the scheduled time and installed my new Bradford 50 gallon water heater in under 3 hours. They were very professional, answered all my questions and left the place clean. I was skeptic at first because they had so many positive reviews, but I'm so glad I took the chance. Chris's price was $575 less than the inflated price my plumber quoted. It is very refreshing to know there are still honest people out there. Thank you Water Heater Warehouse, I highly recommend you!

Melly M.

6/17/2023

Did a good job with my installation with a competitive price. I would use them again for water heater installation or repair.

Mary K.

7/17/2022

When it rains, it pours. Husband just came home from surgery.
4 year old gorgeous LG fridge decides to no longer keep food cold.
Turn on the water to do dishes to realize hot water heater decides to stop working as well. It had been leaking for awhile but we thought we could hold off on replacing it until the hubby felt better.
There aren't many things in this world that can beat a hot shower, so I quickly went into mommy mode and began looking for water heaters...DO YOU KNOW HOW STRESSFUL THAT CAN BE? I mean, where do you start? Home Depot? Lowes? How do you know if it's a good one and even then, after you buy one, who's going to install it for you? How long will that take? UGH!!! Well luckily for me, there's yelp! I went on and found the Water Heater Warehouse. I decided that I will message them first thing in the morning! Keep in mind, this was 5pm...I can live without a fridge but how can one live without hot running water?! Ugh! The huge task at hand was daunting! Well, first thing in the morning, I opened up my yelp page and quickly messaged the Water Heater Warehouse. To my surprise and amazement, Chris from the company called at 6:34 in the morning!!! He called me from home! Now that's dedication! He quickly told me my options, we went over pricing and he told me he could get someone to my house by 8:00-9:00!!! Next thing I know, he emailed me the invoice with exactly all of the warranty, terms, agreements...everything was written out in black and white. Nothing was left unsaid! Next thing I know, Manny and Arturo showed up! They worked so quickly and diligently...even cleaned up EVERYTHING before they left! Manny told me exactly what to expect, when I should get hot water again. He was done in less than 1.5 hours!!! By the time 11am rolled around, I had hot water again! The Water Heater Warehouse is truly as good as it gets! Their great reviews are there for a reason! I am a fan for life and the best part is knowing that if anything were to happen to my water heater again, Chris and his company is only a quick phone call away!

Karla K.

8/28/2021

I had an appointment for diagnosis of an issue with my tankless water heater. The tech was two hours late, and did not have what was needed to address my issue. He said I could expect a call from the office to reschedule. They never called. I called another company who showed up on time and fixed my problem immediately. Do not use this company they will waste your time.

Will W.

4/18/2021

Excellent customer service and great price on water heaters. Easy to set up an appointment for installation and their installers were right on time. Very friendly installers and very professional. I paid half the price for my new 75 gallon water heater compared to the quote that was given to me by a local competitor. I highly recommend the Water Heater Warehouse and will refer family and friends to them.

Rekha P.

3/18/2021

I am pleased with their service, technicIan and the professionalism. The tech guy Manual was knowledgeable and did a good job. They solved my minor issue and finish the job. Based on my experience I do recommend other.

Henry M.

4/27/2023

Very nice to work with. Was able to install new water heater quickly and was careful with surrounding cabinets and walls. My only complaints was minor details rotated water heater a little to much can not look ti see if pilot light is on. When I brought that to the installer's attention after all the piping was in he took out his cell phone and squeezed his hand ti the area and took a picture and said this is how you can check the pilot light?
I suppose was just happy to have hot water after a week. Asking him to remove all the plumbing to rotate the water heater seemed excessive. Also left a couple large screws in the floor that I was happy I saw before parking my cars in the garage.

That was my experience.
Overall good.

Daniel C.

06/08/2023 12:00:00 SA

Water Heater Warehouse installed a new water heater a year ago, they offer a service for 89 dollars to service my water heater. Flush and descale service, this will insure my water heater will last and working like new. Excellent service and customer service, Tito did a great job. Will continue this yearly service.

Randy D.

07/12/2018 12:00:00 SA

I had a water heater that was leaking pretty badly. Looked up these guys, and they were even able to do the job in the same day in 100 degree heat. They gave me a fair price for a NEW water heater and installation, and they were done within 3 hours. Very high quality work, and quality technicians.

PRO TIP: Don't bother asking for a discount, as they will mark up their prices 10%. There's actually a sign in the shop that says that. Hillarious!(Because they really are the most inexpensive installer around Fullerton.)

Andrew Y.

12/28/2022

Eddie and the crew were awesome! Michael at the office was kind enough to squeeze my work in their schedule on a short notice as my tank was leaking. Eddie and his crew were able to come by earlier than scheduled and completed the work as a team in an orderly and methodical way. Eddie was courteous and answered all my questions during the replacement/installation; and completed the job very efficiently. Thank you all!

Ivan L.

12/02/2020 12:00:00 SA

What an excellent service I have received from Chris, the owner, and Manny, a master technician, Manny was excellent front the time he came and until he left. A true professional. Thank you so much.

Jorge M.

08/08/2021 12:00:00 SA

We just had The Water Heater Warehouse install our new upgraded 75 gallon from 50 gallon water heater unit. It was a smooth, thorough and professional transaction, service and install from initial service call to the technicians. I highly recommend! Thank you again for a great experience. Best. Jorge

Bryant T.

5/30/2021

The people have spoken. They are very good at what they do. I had a bad water heater, they do water heaters. Tito and another gentlemen came by well within the promised window and gave me a heads up. Masks were worn, distance was kept, always safe. They didn't mind my nosy self asking a billion questions about the water heater and expansion tank. They were efficient and did a very quality job. Best part was that they cleaned up after themselves, left it better than when they arrived (swept out the water heater closet which was pretty dirty/dusty).

Overall, a great job and I would highly recommend them to replace your water heater. FWIW, I had a home warranty and once the warranty determined a replacement was needed, I asked for the cash-out option so I could choose my own plumber. The plumber they used were shady at-best, so always take the cash and find your own vendor and in this case, if you need a water heater, choose the WHW!!

Min K.

5/15/2023

Had my waterheater replaced and installation went perfectly. Customer service rep, Sabrina, was amazing and helpful. Highly recommend.

Raymond C.

06/04/2018 12:00:00 SA

Great service and awesome prices from The Water Heater Warehouse. Water heaters are their forte and it shows. These guys know exactly what needs to be done and do it well. I got a brand new Rheem water heater, enclosure, and vent pipe installed from them. Of course it helps that their prices are at least 10% cheaper than competitors. I don't know how they do it (probably volume pricing) but I'm happy they are doing it!

Bui T.

06/03/2023 12:00:00 SA

Michael, thank you for the incredible customer service. Thought I was going to require a technician to come out, but he helped me troubleshoot the issue over the phone and got the pilot to work. If the issue continues, I know who I'll be giving my business to. Thanks again.

Allan P.

05/07/2020 12:00:00 SA

I needed to replace my water heater since it was leaking so I reached out to receive a quote for a 40 gallon water heater and received one within minutes. Chris was thorough and provided the options that were available and the services that would be completed when replacing a water heater.

I was able to receive same day service and my technician was Steve Charco. He did an amazing job explaining everything from the components to how to maintain the water heater. He was patient with all of my questions and did a very clean job.

If anyone is in the market for a water heater, Water Heater Warehouse is the place to go.

Lisa A.

1/15/2016

These guys are top notch!!! I first met Jay on the phone and explained to him my desperate need of a water heater and he was so personable and understanding I knew right then and there that he was going to take care of me!! Then at 7:00 pm at night, way after hours Chris came to Tustin and delivered my water heater to me!! This company goes the extra 10 % to make there customers happy!!! I would HIGHLY recommend them to anyone who needs a water heater! This is a great group of honest guys!! Thank you so much the Water Heater Warehouse

Rodney J.

06/10/2020 12:00:00 SA

Our water heater began failing. I researched the issue for just a few minutes then made two calls. One call to a local plumber that I have used multiple times and one call to Water Heater Warehouse. WHW returned my call first. I had a very professional call with Chris. By professional I mean he educated me on what I needed to know without trying to hard-sell me on something I didn't need.

His crew presented themselves very well and were well-versed in the installation of tankless water heaters. I say tankless because we decided to replace the old 50 gallon tank heater with the newer technology.

They arrived just a few minutes after the window of time they were shooting for but that was not an issue.

I recommend Water Heater Warehouse for your plumbing needs.

Charles W.

8/24/2023

They responded quickly to my Yelp inquiry and provided me with a turnkey quote (very fairly priced) to replace my water heater (which I purchased) and haul away the old one. They were fast and efficient and did exactly as advertised for the price they quoted.

Emily K.

7/19/2018

I really want to give the Water Heater Warehouse a perfect review, since their actual service was great, but the actual lead-up to it was... a comedy-of-errors (which I also take some responsibility for).

My mom and I were alerted to a water leakage when we were still out of the country, just a few days before we were due to return. Someone had kindly shut off our water for us, but when we came back, we were met with a horrifying water bill, a wet garage and living room, and a busted water heater.

I initially called the Water Heater Warehouse on a Friday morning (around 10:40am). They told me they'd be able to get a technician in same day, around 11-12pm. I thought, Wow, that's quick! Great! and left my contact information (a home phone number--my first mistake). Now, 12pm comes and goes: no one comes. I call back, get redirected to Chris, the owner, and find out that there's been a mistake and the earliest time available was actually 2-4pm and that we should've already been notified about this via phone and text. I told him we didn't receive a call about this, but that I had mistakenly left my landline and then proceeded to give him my cell phone number for future use. Since it was still same-day, I wasn't too fussed about this miscommunication (which was also partially my fault).

Now, 4pm comes and goes: again, no one comes. I call around 4:30, get an answering machine, and leave a message. I never find out if they were actually going to call me back, since the technicians arrive 10mins later.

As I mentioned, the actual service itself was great. They patiently explained what they were going to do, answered all our questions, and even wiped down our garage after they spilled water taking out the old heater. They even graciously checked the crawlspace behind our garage to see if there were any problems caused by the leak. And the cost was the exact price I was told when I called in earlier.

They also told us (initially) that they weren't going to touch the hot water circulating system connected to our water heater because it was corroded and they'd probably break it if they moved it. When I talked with my mom about this, we decided to just get the whole thing changed out by them, since it was so old and gunky anyway. It was going to be an additional charge and another appointment, but we thought it better to be safe than sorry.

I was told that they'd probably come back on Monday, in the afternoon, but that they weren't sure the exact time, and that their company would call me. Having just played a round of bad musical telephone, I was skeptical, but there wasn't much that I (or they) could do, since neither of us were capable of making appointments and it was after-hours.

On Monday, we get a call (via our landline) ~11am that our appointment has been moved to Tuesday at 8-10am. It's disappointing, but at least we were notified. However, Tues 10am rolls past: no one comes. I call at ~11am and am told that the technicians are en route. I wait another two hours. (Note: I live in a gated community, so we have to be called, via landline, to let people inside.) At 1pm, I call again and find out that the security guard had not let the technicians inside because they could not reach us, and neither could the technicians. I told her we had received no phone calls that day. (I later learned that the issue was with Spectrum. No one in my area had been able to receive any calls that day.) We then rescheduled to the next day, Wed, at the same time (2-4pm). I again left my cell phone number.

Wed started out much smoother, with my actually receiving texts of approx arrival time! The technicians were quite early (2pm!). However, when they opened up the boxes, they realized a part was defective. I appreciated them being upfront with this issue, rather than just installing a defective part. But they told us that they'll have to reschedule for the next day, at the same time. Again, I was wary, but I agreed.

Thurs, 4pm: no one comes. I call, Chris picks up, and I ask him what's going on, he tells me he'll get in contact with his office and have them get back to me. 5pm: I've gotten no phone calls, texts, nothing. I call back. Chris picks up again. He apologizes profusely for the trouble, told me that he thought I had gotten a call back since he saw the appointment has been rescheduled for tomorrow (2-4pm again). I ask him if it's possible to get that time changed to the morning. He tells me he'll rearrange all the appointments so that we get the first slot (8-10am).

On Friday, they come at a little after 8am. Got everything done within the hour. Again, service was great. I even ended up calling Chris after the technicians left because our water had been making weird noises. He was gracious about the call and explained it was normal and that it'd stop by the next day (it did).

TLDR; good service, frustrating communication mishaps.

(P.S. I also didn't realize Yelp had a word limit until I hit it with this review.)

Gary A.

10/24/2021

Our fire pit is fully functional again!

I requested quotes from reputable fire place companies here at Yelp to fix our fire pit. One of the burners have been clogged and not producing flames anymore.

All three of the quotes I've received seemed to be really high just to fixed the clogged pipe. Since this job is mostly about plumbing I decided to reached out again to WHWH like what I've done in the past where they installed new toilet and hose bib in my house. Who would've thought that WHWH could also fixed these types of work, right! They did!

Cut the story short WHWH once again fixed my problem for a fraction of the price the other companies had quoted me for! Their original quote was just to replace the clogged pipe but they ended up replacing ALL the rusted pipes as well and not just the clogged one for the same price! Sweet!!!

Thanks again Chris for yet another quality work and awesome deal you brought to my household!!!

Juan R.

8/20/2021

I Woke up Tuesday morning to a cold shower and a puddle of water next to my water heater. After making several call and getting the run around by several different plumbers. I came across Water heater warehouse. They had a technician come out same day and within hours they replaced my water heater. No more cold showers at my house! They provided very prompt service and most importantly gave me a fair price. Thank you for the best service I have ever received.

Rico S.

7/14/2020

Great service. Water heater broke on Sunday and the guys at Water Heater Wearhouse were at my house the next day. I messaged them through yelp and they got back to me in minutes. I got a couple quotes through yelp from their competitors. They were around $1,000 less to convert to tankless and had better reviews than everyone else. I would definitely recommend them to anyone looking to replace their water heater.

Ryan W.

02/04/2015 12:00:00 SA

This company has been such a great place to work with. Their staff is both knowledgeable and super friendly. Their response time is always immediate. I don't do a lot of yelping because it takes a lot for me to praise somebody. These guys and gals deserve the praise! Keep up the great service!

If you need service now stop looking around and call them.

Enrique M.

10/08/2019 12:00:00 SA

Roberto and Luis did an awesome job installing the new water heater. Showed up on time, installed quickly, and left everything looking/working on point! Definitely will be recommending to friends and family. Thanks!

Terri C.

1/17/2019

This company is the BEST!!!! Chris was honest, considerate and a gem! I just needed my pilot light restarted, but the water heater will need to be replaced and I know where I'm going to get it done. No hard sell at all!!! A++++

Leo L.

05/09/2019 12:00:00 SA

No wonder he got high positivie reviews! I called them to come out take a look for our water heater and when he came out water heater started working again. He didnt charge anything and He kindly answered all my questions and explained in detail what work needed to be done. He recommended new water heater $600 cheaper than other place! i feel bad he came out for nothing but Chris, you earn my positive review and business. Thank you.

Sammy S.

12/01/2019 12:00:00 SA

2nd time using the water heater warehouse for another house and the service was great. Chris is very responsive to question, super simple and straightforward pricing. Sent him a message in the evening, had my leaking water heater replace the next morning. You cant find a better solution to water heater replacement. Dont waste your time with a traditional plumber.

Whitney J.

12/19/2021

Super quick install time. Had them replace 2 water heaters at 2 different addresses on the same day and everything was smooth and affordable!

Suzanne M.

7/24/2016

We are happy customers. My husband found this place on Craig's list last night. He called this morning.
We found Chris and his team to be friendly, honest, and very helpful. So happy to have hot water again!
We recommend to anyone looking for a new water heater.
Thanks!

David C.

6/30/2019

They were different from the initial phone call. They provided a clear and competitive estimate of what I wanted done and managed to commit to replacing my water heater on the same day. 2 technicians (3rd came a little later) came on time and completed the job in 2 hours. Cleaned up and explained exactly what they did. Courteous and professional from start to finish. Excellent!

Linda S.

1/30/2019

We were without hot water for two days. I called Water Heater Warehouse Friday evening after they closed. The owner, Chris sent me a email right away. Their price was better than Home Depot and Lowes.
By Monday afternoon, we had our new water heater installed and the old one taken away. The installers were very efficient and clean. They explained what to expect and made sure it was up to code.
I will recommend Water Heater Warehouse to family and friends.

Martin W.

5/13/2021

Lowest quote after more 5 quotes from other competitors in the area. Helpful in pointing out rebates through gas companies for installing tankless water heater. Came out to check on things when water pressure dropped due an unrelated issue just to make sure nothing serious was going on. Very professional.

jared c.

8/23/2019

Called them yesterday. They said $1,099 for a 40 gallon water heater, including all parts, labor, and tax. Way cheaper than anyone else I called. I told Tim I had a business card that said $50 off, he said Sure, $1049. They came today and installed a new water heater in an hour. No problems. Installers were clean and nice. They didn't make a mess. Zero complaints.

Janet L.

5/19/2022

Great company! After working with another company that was unresponsive and unprofessional, it was such a relief to come across the Water Heater Warehouse. The other company made the whole month miserable, stressful and frustrating on a mental and physical level. These guys were completely different. They picked up right away, called back to give an update and showed up the next day to get the water heater fixed. The other company dragged it out for a month with no results. I am very appreciative that these guys know what they're doing and were professional in their work. I had hot water the same day they came. Thank you.

Robert N.

5/14/2018

Quick and hassle free installation of a Commercial Water Heater. Didn't nickel and dime us and did it for a competitive price which they stuck to. Will use again!

Diane S.

05/02/2021 12:00:00 SA

After over 25 years of my water heater, if finally failed last Thursday. I reached out to NextDoor for a recommendation. Got one for the Water Heater Warehouse in Fullerton. I called them the same morning and got an appointment for a new water heater installation the next morning. The men, (Robert and Tito) showed up on time, uniformed and masked. Within less than 2 hours, they removed my old water heater, cleaned my exterior closet of spiders, webs and vines, and installed and strapped a new 40-gal tank. $1299. Seamless and reasonable.

AT W.

4/16/2021

There is really no reason to consider any other business to replace your water heater. I'm very meticulous when it comes to any DIY home projects. I inquired with some other businesses and almost wanted to pay top dollar to ensure a perfect and aesthetically pleasing installation.
I ended up speaking with Chris who was professional and confident. He kindly booked Eddie for the job who was just PERFECT with his demeanor, worksmanship, and patience.
I really appreciated him and his partner.
Irvine residents beware as your Yelp search will generate a couple other businesses with 5 stars with higher ranking than WH Warehouse. I found one to be arrogant and unnecessarily expensive.

Jim J.

06/02/2019 12:00:00 SA

I highly recommend The Water Heater Warehouse and will use them again for all my plumbing needs. I found them on Yelp, and they responded quickly with a quote. Manny and Arturo did a fantastic A++++ job replacing our failed tank water heater with a tankless water heater. They arrived on time, removed the old heater and installed a new heater quickly. They left the site clean and neat. The cost was less than half the competition with no extra charges. They sent an electrician to add an unexpected AC outlet for the new heater at no extra charge.

Kyle W.

05/05/2022 12:00:00 SA

I was interested in replacing my existing gas water heater with a new electric heat-pump water heater. The water heater warehouse was the only company I reached out to for a quote who had even heard of a heat pump water heater, and had experience installing them. At a very competitive price as well. I would highly recommend reaching out to them if you are in the market for a new water heater. They got me a quote quickly and their installation team showed up on time and did a great job.

Dan D.

1/14/2019

So long story short, my water heater went out on a Friday night with three load bangs. After contacting another plumbing company on Saturday I found out my 7 year old AO Smith water heater was under recall. I didn't have a lot of faith that I would get my water heater repaired under warranty in a timely manner so I contacted Water Heater Warehouse on a Sunday. (They are closed Sunday) but I got a prompt response back from Chris via yelp, complete with a quote. I went ahead and schedule a replacement for Monday morning. Early Monday morning I found out my water heater qualified for a repair so I had to cancel. Unfortunately WH Warehouse lost the sale but they will get my call and recommendation next time. Their quote complete was $400-$800 less than the completion. Communication was excellent.

Bob F.

11/16/2019

Our hot water heater wasn't working we had no hot water. I sent the Yelp message out twice to a total of eight companies I got five responses. The water heater we have is an A.O. Smith and three other companies do not carry parts for that company, which means they'll come out and look atit but, would have to order the parts. That means I would either be buying a new water heater or wait 7 to 10 business days for the part to arrive with no hot water.A plumber I contacted who worked on my shower told me that it's probably going to be the pilot light module and they didn't have the parts and they would have to order it also. The water heater Warehouse had the part send a technician out by the next day. Because of the $225 to repair the technician Manny came out and troubleshot the problem but the replacement module didn't fix it. It was a sensor which they had to order. Then he said the earliest he could come back would be Monday afternoon with the part. That Monday was Veterans Day and I had the day off, many actually came out in the morning and repair the problem. This was an unusual problem which took water heater warehouse more than one visit to correct but, they stuck to their original $225 quote. This is a great company to do business with Manny was outstanding and so is Jeff the owner. Even though the repair took longer than I would have liked, it wasn't an usual problem and sometimes problems are difficult to repair. I am very happy with this company and I highly recommend anybody who needs any kind of service they provide to contact them first when looking for help. Water heater warehouse is one of the best companies I've ever dealt with and they deserve their five star rating.

Leland F.

12/02/2020 12:00:00 SA

Found my water heater was leaking on Sunday morning. Was referred to this company by my father. Called Chris for a quote and set up an appointment for the next morning. The folks arrived on time and completed the installation fairly efficiently (~1.5 hours). Social distancing was practiced. Price was very fair.

In summary, would highly recommend this company for water heater problems. Very professional team, with good post-service communication via text/email.

Daniel W.

08/08/2016 12:00:00 SA

Highly recommended. The guys were really nice that came out. After a few days after the install, the pressure valve was causing the water to leak and I called them up and no questions asked, they came out and replaced the valve. I bought one from Home Depot and left it there for them to install but they used their own parts they said were higher quality, and replaced the copper piping I had that was leaking with a flexible hose, all for free. Would definitely recommend and use again.

Roxanne M.

7/16/2023

Replaced a water heater for my mom's condo in Laguna Woods and was extremely accommodating/helpful throughout the frustrating HOA process. City inspector signed off on the first visit of the final inspection. Best price for the quality and work and customer service.

Andy H.

02/11/2022 12:00:00 SA

One of the only places to give a quote online. Fairly priced and they came out the next day to install a new water heater for me. My technician was Steve C and I didn't get his partner's name. They came out and installed a new water heater. But not only the water heater; they fixed a broken cwater valve, pressure release pipe, and drainage plumbing to make everything up to code and done right... at no extra charge! All of that work and they were done in about 3 hours.

I thought about doing the install myself, but after seeing all the stuff they did to do it right, I'm glad I called professionals.

Cindy V.

06/08/2016 12:00:00 SA

One of my family owned apartment rental's water heater went out and they have two little ones so I was on the hunt for a water heater fast. I wanted to get something affordable but something that would last a long while without having to deal with it. I found The Water Heater Warehouse on Craig's List and saw that they had a variety of different types. Just an FYI, they are open until 5pm not 6pm like it's listed on Yelp and on Google. Also, make sure to call ahead of time to make sure there's someone there. They do go out on the field a lot. I was looking to get a 30 gallon gas water heater but they didn't have any in stock. I ended up getting the 40 gallon Rheem Performance Plus for $325 plus tax (they retail for cost to $600). They offer a one year warranty on their water heaters. I will definitely bookmark them for future needs. I was in and out of their place in less in 10 minutes. Easiest shopping ever I have been for a home necessity.

Angel L.

6/14/2019

These guys were awesome! I spoke to Tim in the office, who was nice and patient in explaining all of my options. He got me set up with an appointment that worked for my schedule. I got an instant text message notification that showed me the exact cost, and another text message when George was on his way. George was super nice and courteous. He and another guy got my water heater and recirculating pump installed within 2 hours. He was able to charge my credit card over the phone and I got a receipt via email instantly. All in all, a seamless job and they were a pleasure to work with! Will be calling them for future needs!

Update: I noticed one of the recirculating pump parts was leaking at the end of the day. Called the office, who sent Steve over ASAP to fix it. Thank you, Steve, for going out of your way working late on a Friday night!

Mm V.

1/16/2017

Great business I highly recommend. Their customer service is great attentive and a lot of choices to pick will definitely do business with them again if necessary.

Regenia H.

12/08/2021 12:00:00 SA

Luis came at 9:30 am and by 11:00 I had a brand new water heater. He was so professional and respectful of my property. He answered all my questions. I will recommend them to all my friends.

Ethan M.

1/26/2023

Excellent, quick and reasonably priced water heater installers. I'd def recommend them

Jeanne B.

3/20/2022

Excellent Company to work with. Maria is wonderful! Follow up is excellent and ensure Customer is Taken care of. Excellent Customer Service all around. The follow thru is impeccable! Great price over all! I have Refered a few already and will continue to do so:)

Adriana B.

2/16/2019

Contacted them very early in the morning for a replacement after finding a flood in the middle of the night. By noon, we had a new unit installed and everything cleaned up and removed by them. Entirely seamless experience!

Andy J.

01/11/2019 12:00:00 SA

I called Water Heater Warehouse on a Saturday morning and they were able to replace my leaking water heater that same day, Saturday afternoon. Chris, Tim, and Jimmy were knowledgeable and efficient with excellent communication via email and text, and a first class installation. The price to replace a 50 gallon water heater included all required parts and accessories and was priced hundreds below competitors which could not even schedule the work until the following week.

Win, Win, Win. Very satisfied. I have definitely found my go to water heater guys.

Max L.

6/21/2020

They won my business with over the top Customer Service from Chris (especially the virtual consultation) and then made me a future customer with the professionalism of Manny & Arturo. Lucy was delightful to deal with on the phone as well. Thank you for your no contact process and social distancing/mask & gloves process. Our family continues to feel safe, especially with reliable hot water.

Team WHW rocks!

John H.

1/14/2021

Eddie and his crew replaced 3 tankless heaters in 3 hours. Amazing price and great workmanship. Thank you Chris and Tim.

wood t.

09/06/2019 12:00:00 SA

This morning, I had a leak in the water heater, and I made the call.

Tim answered the phone, and was able to get me an appointment at 12 today, and it quoted an hour and a half for the installation.

When did the installers show up? At 12PM.
When did they get done? At 1:30PM.

Manny and Arturo showed up on time, and completed the work on time. After the install, Manny walked me through the maintenance process, answered all the other questions I had, with patience and knowledge.

The cost? Competitive.

So, let me get this straight:...

1. They showed up less than 4 hours after I made a phone call
2. Quoted an accurate time to complete the work
3. Fantastic installers
4. Competitive pricing

...OF COURSE I will use them again.

Kim L.

4/29/2021

Manny and Arturo came and installed the water heater today, I am very satisfied with their work. They were fast, efficient and clean job

Cynthia M.

02/08/2019 12:00:00 SA

My water heater stopped working and after getting a couple quotes from other companies, we decided to go with this company. I spoke to Tim, i didn't feel pressured like i did with the other companies. He gave me a good price, the best price actually and was able to get it replaced quick. I would definitely be recommending this place to my friends and family.

A C.

8/23/2023

The pilot lite on my 10 year old water heater wouldn't stay on. I had already replaced the thermocouple but that didn't fix it. I called two companies and this one was the better. The other company wouldn't tell me how much it would cost until they came out and then gave me an inflated quote and said it's better to just buy a new one. But this company was honest and gave me a quote right over the phone for not only the service and parts but also replacement if I needed it. And they had a lot more options for replacement. The only issue I had with them was that they were slow to respond to text messages. It was better to actually call. But every time I talked to someone they were clear and polite. The repair people showed me what the problem was and let me know what future problems to watch out for so that I would know when I needed a new one. I recommend this company and will be using them again when I replace my water heater in the near future.

CVan C.

10/26/2019

Its service is excellent. The staff are courteous and professional. They were on time and let me know when they were on their way. They cleaned up after they finished their work. They made sure there was no leak before they left. I highly recommend the Water Heater Warehouse team, especially Steve, Robert, and Luis.

Linda C.

3/30/2019

Discovered late at night my 18 yr old hot water heater had went out. Emailed for a quote with a photo of my old heater. Got a quote early the next morning and was able to schedule someone that same morning to come in and change it out. Great price, service, and work. I would recommend!

h h.

09/05/2020 12:00:00 SA

They replaced my failing, old gas tank water heater with a new one.
The entire experience was excellent from the very start to the end. I contacted them because of the very good reviews on Yelp and once more this approach has paid off. They took my call right away, the person I talked to on the phone was kindness and patience personified: she discussed my options, texted me useful information, and then provided me with an estimate, which I thought was very good. As soon as I accepted the estimate, they called me to schedule an appointment, for the next day. Gave me a time window and the technicians showed up right on time, did a quick and clean job, very nice people. And the cost was exactly what the estimate said, not a penny more. The new heater works great. Just exemplary service.
If every contractor was like this, I would gladly stop DIYing around the house...!

Dawn Z.

01/05/2016 12:00:00 SA

Chris helped me out when I called in regards to a 40 gallon water heater. He gave me some great incentives. Very professional as well as friendly. I would recommend this company 110%. And you can't beat there prices, and they are local. Thanks Chris.
Dawn

Ken N.

11/13/2017

My water heater was about 10 years old and running out of hot water. Water heater warehouse quoted me a reasonable price and scheduled me for the next day. Manny the tech came right on time and finished installing water heater and circulator pump on schedule. I would recommend them

Gary P.

3/20/2019

I've been a tradesman all my life and I believe that if you want something done right you do it yourself and I always have. But in this case I am very happy with having Water Heater Warehouse do this job for me. The price for a new water heater replacement was very fair and the installation was very professional. I would highly recommend this company for hot water heater replacement!

Ashkan J.

8/30/2019

OMG. They are the best. Very professional and took care of every single request I had. They replaced all of the water heater related items even if they were lightly used. They took their time to do the job right and did not try to squeeze 10 jobs in a single day to make more money. The delivery was the same day as I ordered, it was on time and in excellent condition. Their quote was much less than others. Do not go to big box stores for tour water heater. I called their office maybe 3 times in the same day to ask questions and every time they picked up quickly and took their time to explain everything to me.

Aimee L.

2/20/2021

Water Heater Warehouse was the most prompt and reasonably priced response I received after messaging a handful of businesses about replacing my 1999 water heater in a 1965 condo building. They would have been able to replace it within a day of initial contact were it not for my HOA. Chris was very professional and courteous. He answered my questions as promptly as he could as work allowed and patiently dealt with my HOA to get the insurance needs handled.

Manny and Arturo arrived within the time window Chris gave me. Manny was friendly and professional and knew electric water heater installation inside and out. I originally posted a negative review of this company because the team came out and the heater they brought was 2-inches too large to fit in the cabinet where my old heater lived. They had to remove the door and then pull out the entire framework of that cabinet to fit it inside. I thought they were going to try and put the door and frame back in which would just need a paint from the handyman when he came to do touch ups before I listed the place for sale. What he meant was that I would need to get a handyman to put the cabinet back in order myself because they didn't have the tools or skills to do that. I was already stressed about the move I was conducting on my own and was up against the deadline to clear out of the old place for staging so I posted a negative review, figuring I was going to have to eat the cost.

Albert called me right up and we had a good time chatting and discussing options. His demeanor was apologetic almost to an extreme that made me realize how most of his calls probably went. I felt badly about that. He asked me if he could send their handyman that his team had used in the past for both professional and personal projects at their expense. Henry showed up the next day and did an immaculate job.

I'm sorry I'm late in posting this review as I've been in the throes of moving, but they deserve kudos for being a young company able to be resilient and do right by the customer even if it costs. They could have pulled out the paperwork and said that it was on me because I signed up for the model of water heater I agreed to, but they chose to make things right and leave me happy. I would not hesitate to call them in the future for repairwork (the water heater in my new place is only a few years old).

Thank you!

Patrick T.

9/20/2017

Professional fast and thorough, price is right. If you need any type of water heater they have it. Call them first.

Stephanie M.

9/27/2018

Highly recommended! These guys were excellent from the first phone call all the way through to the installation! I talked to Chris over the phone and he gave me a quote and listed everything that was included in it (including the tax). He was super nice and patient, answered all of my questions, and even asked me to text him pictures so he could help me shut off water and gas on a very old unit that was leaking. I was able to easily schedule an appt for the next day. Jimmy and his son, Andy, came right on time for the installation. I received a text when they were on their way that gave me their exact location so I would know when to expect them. Both men were very kind, friendly and efficient. At the end, I paid exactly what I was quoted over the phone...no added charges or surprises! I'm definitely passing the good word to all of my family and friends!
P.S. I called about 7-8 other plumbers/companies and this place beat the other prices by far!

Suzi Q P.

1/24/2021

WHW was very responsive to my original request for an estimate. Chris was willing to share the pros and cons of a couple of different brands of water heaters with me over the phone with no pressure to purchase. When I decided to schedule installation, they were able to do it at a time convenient for me. The installers, Manny and Tito, were on-time, masked up, professional, friendly, and performed a very clean installation. They explained everything thoroughly and answered my questions. Outstanding customer service. I would highly recommend Water Heater Warehouse!

Julie T.

4/15/2020

They were great and quick! No hidden fees and just made the process really easy! They had a lot of systems in place for communication and it was great to see so many follow up text to keep you informed and up to date on the plans!

Mika J.

08/01/2016 12:00:00 SA

Great customer service, great price! The original quote is the lowest form all the other places I called.

Even though the job for my water heater took more work and more time than originally planned. They still finished it well and did not jacked up the price. Really responsible. And the water heater i got is high quality. Will sure call them up again if I ever need any water heater services.

Amy T.

8/13/2021

I was given a fair quote to replace and haul away my old water heater. The guys did an excellent job installing. They were on time and courteous. It wasn't an emergency, but they were able to do the job with just a couple days notice and in less than two hours. Really appreciate it and found the quote process was really streamlined and detailed. I knew what to expect because of their good communication and that means a lot to me.

Rodel L.

4/18/2020

These guys are the best on what they do. They sent a quote confirmed the date and came through and installed a new water heater. They cleaned up after themselves and took pictures of all the work and after completion. Sergio and Luis were the guys. Real nice and professional. I would recommend them to others. I called around shopping and they were the lowest price out the door. Another company wanted our business and they beat it. Got a rheem professional figured we get an upgrade from our 29 year old whirlpool, it was still going strong but we needed something more quieter and wanted to make sure we were up to code. Thank you water heater warehouse.

Dod B.

5/14/2021

Tim, Chris and their crew were flawless - great service, pricing and installation - very professional.
Would use them again without hesitation.

Peter L.

04/04/2023 12:00:00 SA

Needed an expansion tank installed. Communication was quick and the job was completed in a timely manner.

Clyde S.

9/17/2018

Chris F, very quick responses and great communication. He went the extra mile to get more warranty information from the manufacturer. Great pricing on a water heater!

John C.

05/05/2017 12:00:00 SA

My complaint is on the installer. The whole issue is that the installer did not secure the exhaust pipe that connected to the ceiling. He just pushed the pipe in the hole.

So, the pipe fell out and roasted my security camera wires that were on the wall. This cost me a $175 to have the security company come out and re-wire those cameras. Then I discovered that the installer used the wrong type of tape around the exhaust pipe, which ended up cracking.

I ended up going to Home Depot and purchasing the correct water heater tape and elbow to secure the exhaust pipe myself.

Servando P.

01/10/2017 12:00:00 SA

Look no further Chris and his team are in a class of their own. Chris provides great customer service. Along with being humble and and down to earth. They made me feel like I was part of there family. I have had to purchase a Rheem water heater from him previously. For a great price. This time around my gas valve went out . So I went in this time and once again they were quick to solve the issue. The installation team is amazing . Great personalities and tactful. They make your problem there problem. Hands down the best. It is nice to know there is still good people with great business out here. THANK YOU WATER HEATER WAREHOUSE.

Julia R.

1/20/2023

The water heater warehouse is a great company! We use this company often as I work not only as a realtor but also at a property management company. This vendor is always reliable, has competitive prices, and does excellent work; their office staff, Maria and Lucy, are great to work with. They are by far one of the most honest vendors out there, and we highly recommend them.

Jr O.

12/10/2018 12:00:00 SA

We called in Friday for an estimate on water heater replacement and got a great price for a new unit and installation. They came next day on a Saturday a bit earlier than expected (good for me) and did a great job. They even gave tips on maintenance to extend life of the water heater. Awesome experience overall. Highly recommended.

Joanna W.

9/14/2022

This company is so professional and make everything so easy to process. My rental property need a water heater replace and just one phone call Maria take care of everything. She explained everything so detailed over the phone. Technician text me and show up on time as promised. Also love all the details on their documents (before and after pictures for my water heater replacement). I also LOVE the 2 years warranty with labor and parts.

Dale M.

10/13/2022

Our company has been using The Water Heater Warehouse for a few years now. They are always ready to help, even if they don't replace the water heater. I highly recommend Chris and his team. They are ALL awesome!

tomomi w.

11/06/2018 12:00:00 SA

My neighbor recommended this company when my water heater was dead. I talked with Chris at 8 am, and then got new water heater at 3 pm at the same day. The price was pretty good, I am so happy for my new water heater!

Sandra M.

3/21/2018

[Service, Price, Timeliness] Manny was professional, friendly and efficient. He did a good job! We were able to schedule a quick appointment with Chris and the technician was prompt. We will recommend WHW to friends.

Denise S.

11/05/2019 12:00:00 SA

What exceptional customer service! Chris was so helpful and quick to respond to our inquiries. Super fast and efficient while the guys were here and cleaned up very nicely when they were done!
Will refer them to any one looking for help with their water heater.

Xavier B.

1/19/2017

I would highly recommend going with these guys the next time you need a water heater. Customer service was great and so are the prices. You'll pay half what you would with the other guys. I will definitely be using them again in the future.

T P.

9/20/2021

We just had our Hello5 water filtration system installed on Sept 10, 2021 or so. Robert was awesome to work with. He was patient, answered questions, listened to our requirements and did a good job. So far so good.

Wendy W.

12/26/2020

I got a new water heater from Water heater warehouse, and installed it on the 24th, Christmas eve. After the installation, the water was not hot after 2 hours, needless to say, it was disappointing. Chris came immediately on the same day, it turned out the problem is a leaking pipe in the bathroom. He recommended a good piping contractor who came on Christmas (yesterday) and fixed the problem. Yeah, hot water finally!

I highly recommend this company, from price quotation, installation, and problem solving, I found them professional and efficient.

Anh D.

11/20/2018

I had an appointment for a technician to show up between 11am to 1pm. My husband took half a day off from work so he can be at home and get the tank installed. 1pm came and no one showed up. The technician showed up at a different address. But anyways, long story short I told him that we waited for him since he was a few houses down or so he said that he was. We waited until 2:45pm and still no technician arrived. Seriously, did you even get lost or lied? When technician didn't show up I called the main number and no one picked it up. Well, it's a good thing that we didn't go with this business because imagine the hassle I have to go through if any problem arises from their work. I guessed everything happened for a reason. So guys out there beware.

Ray D.

9/18/2018

I heartily recommend this company. They were prompt, courteous, friendly and the price was very reasonable. The entire process from my first call, visit for a quote for service and actual installation only took 2 hours on a Saturday! I am very impressed!

Patrick T.

2/20/2023

They replaced my water heater when we bought the house over six years ago. I'm writing review now because one of my customers asked if I do water heaters and did not realize I did not give them a review. They have the brands tank and tankless for about the same price, but if you're not set up for tankless it is required to be mounted inside and requires all stainless steel ducting according to code. That can get expensive, but the do this too. Everything has mfctr. Warranty and when gas company came out to check my furnace and shut off my gas to house. They came back and checked everything and relit pilot as courtesy. The job was complete within 2 hours with complete removal and install and they put on new brass fittings and copper tubing in place of the corroded galvanized iron. Quality and economic excellence

Nimish S.

12/08/2019 12:00:00 SA

Don't waste your time looking for any other Company. Best service, Quality and Value in entire Orange and LA County.After waiting for a week through lousy customer service and multiple calls to First American I was finally send a contractor who rushed and didn't explain anything. Although I have most expensive plan for over 20 years I was quoted $925 out of pocket cost for Mexico made Rheem and not sure what additional surprise last minute price add on. Once I was allowed buyout from home warranty I called Tim from Warehouse in the afternoon. Tim explained everything patiently and arranged next Day morning appointment giving his direct line. I got text right away with all upfront prices and appointment. I got text message when installer were on the way to my house. I Got very good quality American made Bradford water heater with all new fittings installed very efficiently by Roberto and Luis at very reasonable price compared to most competitors and got Email showing paid invoice right away.
All upfront prices with no last minute surprises. 12/6/19
AAA and 5 star

Nishan H.

9/13/2021

This was an emergency repair that they handled within mere hours of contacting them here on Yelp. The friendly crew promptly swapped out my old water heater and got me up and running again. Thanks guys!

Lisa C.

8/28/2021

First of all, they sent me an email to confirm my appointment, and in the email there's a photo of the technician who will show up. And when Steve eventually showed up in his uniform, I was able to recognize him right away. Steve came and finished the work within the time frame that was promised to me. Great customer service and very reasonably priced. Will recommend this company to anyone.

Sean L.

03/02/2020 12:00:00 SA

Had a great experience getting my water heater replaced. They did an excellent job, very professional and friendly. No need to go out and shopping for quotes. The Water Heater Warehouse is the best.

M. W.

12/15/2022

This company is truly one of a kind. The staff is so professional and knowledgeable.
I have had nothing but first class service.
But please see for yourselves. If you need a new water heater or service on your current one give them a call.

TYVM
MPW
SO WHITTIER

Debbie H.

4/30/2023

Great service. Great pricing. Very good selection if you are looking for premium brands and products that last many years, this is the place. Knowledgeable staff. Highly recommend.

James L.

2/20/2020

Good Product and professional installation. Everyone we encountered was professional. However, we had a 10~12 appointment and they were late by 3.5 hours with no notice or courtesy call. I do expect much better service when we pay more than what we could have gotten at Lowes.

Peter R.

01/04/2021 12:00:00 SA

Pretty straight forward... I was looking for a company to flush my tankless hot water heater for basic maintenance. requested a quote based on positive reviews. Owner (Chris F.) responded within 1 minute of request. $189.00 Rate for flush and inspection seemed reasonable, and I scheduled for next available appointment.

Louie arrived on time examined the water heater, took pictures and communicated with his office. One of the valves was seized and needed to be replaced. Although I wasn't prepared for the additional cost it made sense and we moved forward. He came out the next day, replaced both valves and flushed the system.

Water heater is running strong, and I hope not to have to use a plumber again for a while :), but i'll be sure to reach out to Water Heater Warehouse first!

Thanks again for the help!

Martha L.

3/19/2023

Our water heater went out the day before I was to go out of town, so was in a huge time crunch to get it replaced. These folks came out same day at a reasonable price! Definitely would recommend them to anyone!

David W.

2/14/2022

Albert from The Water Heater Warehouse reached out and was able to resolve the issues very quickly. All previous concerns and issues were fixed and the team handled it very professionally.

We're very happy with the resolution of the issues and commend the team for stepping up and addressing our concerns.

Tina Z.

05/03/2021 12:00:00 SA

I was having to re-lite my water heater each night or boil water. After a few days I was tired of it and a friend gave me their number. The quote was in my email before our conversation was done. I had a new water heater the same day, which I really didn't expect but was so glad. Manny and Arturo arrived on time, wearing their mask and even cleaned up. They also took the old water heater with them.
Thank you so very much!

Samantha S.

07/01/2022 12:00:00 SA

Very satisfied with our water heater installation process today. Our water heater went out and they were able to come out the same day and do a great job. Robert and Mario were extra clean and very professional. Would definitely recommend this company to anyone in need their services.

Sonia T.

9/27/2019

These guys rock! After having several other techs at the house who couldnt help us and over a week without hot water, they showed up same day and replaced my water heater. They were professional, tidy, and fast! I hope I don't need them again, but if I do, they will be my first call. Thank you!

Myha V.

3/13/2020

The reviews are spot on! Our water tank died on us and we've been looking for a tankless replacement. The guys at the Water Heater Warehouse are friendly and responded quickly, answering any questions I had. They came out within a day and did the job flawlessly. The whole process was so easy and without any hiccups. Would highly recommend them! Thank you!!

Phyllis S.

8/19/2019

We used this company. They were prompt and efficient .. there were some issues with the install but they came back and resolved the problem !!!

Jade D.

2/15/2019

Chris was a very helpful voice on the phone, knowledgeable and informative--things that might not have been easy to glean from the internet. His installers, George and Eddie were likewise knowledgeable in person on the day of installation. I must say, the water heater itself is beautiful, with nice internal features. Very impressed.

Ann N.

09/03/2021 12:00:00 SA

We appreciate very much WHW service. They truly earned our business. Best value. Definitely recommend WHW to family members and friends.

Ravi G.

2/18/2020

Reached out to them through phone for replacing my water heater. They gave reasonable price right away. And did the job properly. Chris was great to speak with and was really nice to speak with. I called multiple times to ask questions and he was really nice to answer them all patiently. They did the work properly and upto the code. Explained everything and also worked professionally.

Will definitely recommend them to all my friends and family in future.

Janice L.

4/21/2022

So this is the 2nd time I contacted them and I couldn't be happier. In my previous review I ended up not needing a new heater and they were very professional and advising what actually needed to be done. This time around the water heater did give out. I called them in the morning and they were available to replace it that afternoon. The guys were kind, courteous and professional.

Pricing was very competitive compared to others out there. Just to warn people prices have gone up all around in 2022 so it is not like how it was even 5 years ago.

Nina W.

6/19/2017

So I wanted to start off saying this was a nightmare, I came home to a busted water heater that leaked water all over my garage.

Originally I called another company to do a free estimate and they came out with some outrageous pricing. The company was Affordable water heaters DO NOT USE THEM. If you Yelp them they have like 4 of the same business that have 1 star each. I should have looked them up before calling.

After they left, I called Chris at Water Heater Warehouse. What a relief! He was so professional and such a nice guy. Gave me an awesome price and was out to instal within hours. The technician
Manny came out and was also a pleasure to work with. What a great team.! I can't say enough good things about these guys. I will be using them again for my yearly maintenance.

John L.

08/07/2017 12:00:00 SA

I recommend this place to everyone that NEEDS their water heater replace or fix. Gave them a call and within the hour their technician showed up at my fromt door. They jumped on it real quick and got it fix for me. If youre looking for fast and reliable ans trustworthy then look no further. Call and look for CHRIS and you won't be disappointed.

Woo P.

02/04/2023 12:00:00 SA

I have recently replaced a 15 year old instant hot water heater which has failed in the middle of shower in Fullerton. They have presented multiple choices of brands with different prices. The entire process went smoothly and the crew came right on time and completed the installation within a few hours. I would highly recommend for any water heater issues.

L F.

4/15/2019

Nice and honest!
I got an estimate and will probably order a tankless water heater when I'm ready.

Z W.

1/24/2019

Updated review 2/1/2019
As pleased as I was with the installation and the entire process, the tenants who got the new water heater said that every time they used hot water, there was a toxic burning plastic smell from their new Rheem 40 gallon water heater. Tenants called WHW directly to schedule a service trip to find out what's going on. The technician sent to examine the water heater simply confirmed that they had installed everything by the book and there was nothing wrong with the water heater. Tenants were irate that the source of the smell could not be determined and have been relentlessly furious for the past week, so my life has been miserable.

Fortunately, everything got resolved tonight. I hired my own water heater expert to look into the toxic burning smell and he spent a good hour testing everything and actually found the source of the smell. If you're googling this issue and have found this post -- check for any foil tape around the pipes, once the water heater is running, the pipe temperatures may get hot enough to react with the adhesive used on the foil tape causing it to permeate in the air. He removed the tape from areas that would be affected and scraped off the leftover adhesive.

While I'll still be going with WHW to replace all water heaters in other units, just wanted to give a heads up to all Yelpers to check the foil tape in the case of a similar smell from a new water heater installation.

-----
Original review 1/24/2019
As a natural skeptic, I always take things with a grain of salt especially when it comes the amount of stellar reviews, so I couldn't wait to put The Water Heater Warehouse (WHW) to the test. One of my tenants was having water heater issues with a Bradford and White after 12 strong years and it was time to replace.

Asked for a quote and got it very quickly as others have mentioned in their reviews. Not only was it fast, WHW's quote easily beat out the other top ranked companies on Yelp. As a landlord, it's not easy to find a reliable company that can work with tenants from the start of scheduling to installation to completion.

Chris followed up with my quote and said he'll contact the tenants and work with them on a time. Sure enough, an install schedule was set and everything was streamlined with excellent communication on all sides - it seems they have a lot of experience with management companies' requirements.

Kudos to installers Jorge and Eddy who arrived at the building today at the appointment window as promised and knocked out the installation of Rheem 40 gallon (gas) in about 2 hrs. They had a great attitude, friendly, very professional, and came prepared for likely any situation. The level of difficulty on this install was quite high, imagine lugging a 170lb tank up 2 flights of stairs outside the building, then several more flights inside the building and the return trip down all the stairs with the old water heater. Once it was done, an invoice and pictures of the install were immediately emailed to me for my records. Amazing.

Seems that The Water Heater Warehouse has this down to a science and the customer service from start to completion was excellent. They definitely made a believer out of me, these stellar reviews are spot on and I'd like to add my voice to the chorus. Thank you.

Eve P.

04/12/2020 12:00:00 SA

My water heater leaked last week and found The water heater warehouse on yelp with a very competitive pricing plus an additional discount due to covid-19. They are very quick on response with all my questions. They sent 2 gentlemen out couple days later to replace my water heater. They came within the timeframes provided and got the job done pretty fast and professional. Thank you and highly recommended.

Vitaliy K.

3/18/2019

Simple and efficient! Our water heater was on its last leg and started to slowly leak, We decided to to wait and to change it. After short research I found Water Heater Warehouse, great review and looks like all happy with them. Contacted via Yelp and got very good price. In few days (that worked for me as I did not have emergency) they came and replace leaking unit to a new one for best price around.
As I said - simple and efficient process. Look no further!

Jen B.

03/06/2018 12:00:00 SA

Wow! Deals galore here. Saved hundreds by trying this place. Wasn't sure that the quality was going to be as good as buying one for full price and it was. 6 months running perfectly! Don't pay full price! This place is a god send!

Henry E.

2/18/2022

These guys always have a unique way of delivering great products and great customer service, I have been relying on The Water Heater Warehoise for about 3 years now to provide my clients with great products and service as well, I will not go anywhere else, thank you so much Chris for your continued support and service.

Ray J.

4/20/2018

Our water heater took a turn for the worst late last night. We did research on what would be the best bang for our buck as we needed to act quickly. The associates at The Water Heater Warehouse we're very kind, caring, and sensitive to our situation. They were able to work out an amazing price with installation and most importantly squeeze us in the same day! Amazing company and we will definitely recommend them to friends and family!

Cheng H.

4/27/2018

Great people to work with. Price is fair. Pros at this. Recommending to all my friend and family.

Andy N.

09/03/2016 12:00:00 SA

Chris and Jay are extremely helpful! Fantastic customer service. Had some damage to a water heater we had purchased, and we needed it replaced same day and they came out within the hour. Would definitely not hesitate to recommend to family and friends.

Eric L.

06/11/2019 12:00:00 SA

I was immediately contacted by Albert Rodriguez, who is in charge of Business Development. He personally apologized over the phone and with a handwritten letter. Not only did he apologize, he went into detail about how he will use my feedback to standardize their equipment/tool list, their cleanup process, and update their contract language about clarifying what is to be removed and recycled vs what the customer may keep. Albert even mentioned how he looked at repair job photos and how they can improve on patch jobs. His attention to detail, willingness to work on improving the quality of their work, proves to me that this is a company I can recommend and use with confidence in the future.

Houman H.

11/16/2021

I don't write 5 star reviews lightly. It takes a lot for a business to earn a perfect review from me and it depends on exceptional service, accountability, and responsiveness.

I needed a new water heater (a low boy electric model). I contacted the top 30 companies on Yelp and got a lot of responses that said give me your number (didn't call them - no time for this and that is the point of Yelp - to get quotes!), many that said they're unavailable for weeks, others who quoted a few thousand dollars for a cheap, unreliable brand, and others who quoted MANY thousands of dollars for a decent brand.

Then I heard from Water Heater Warehouse. They gave me a very affordable, FLAT quote including tax and installation and ALL parts (no hidden fees!) and could come the NEXT DAY! Their crew was prompt and professional. In a flash, they removed the old water heater and installed the new one.

Their team sends written electronic quotes and does electronic signatures and invoices so there are no surprises. No bait and switch. They also installed the TOP brand at a price that (with delivery and installation and tax!!!) cost slightly more than just the purchase price from a local seller. Don't waste your time with anyone else!!!!

Thanks!!!

Natasha K.

8/31/2018

Chris and Tim responded to my inquiries quickly and professionally. Installation was relatively quick and clean. Great customer service, price, and overall experience with Water Heater Warehouse!

Heather P.

10/02/2017 12:00:00 SA

I called them for a repair and was told my water heater was still under warranty and to get the part from the company and the water heater warehouse can put it in. Unfortunately, the warranty company did not want to send out the party without me jumping through hoops. It was great that the Water Heater Warehouse attempted to save me $$. They did however, upon my request, send someone out the day I called with the part and had it repaired for me and very quickly. The tech showed me before and after photos and what a difference. Highly recommend them to anyone in need of water heater repair. Honest and quick! Thanks!!!

Chris B.

12/12/2018 12:00:00 SA

Woke up a couple days back to my kitchen floor covered in water and realized our water heated had given up the ghost. Used the get estimates feature through the Yelp app with about 10 different plumbers and water heater specialists. Not only was Water Heater Warehouse the first to respond, their price was by far the best and was all inclusive and comprehensive. Name brand product (Rheem), all needed valves and connections, would bring things up to code if necessary, haul away of the old heater, pan, tax, etc. Unfortunately this happened on a Sunday and they couldn't make it out till Monday so cold showers and shrinkage for us for one day.

Their tech came out and got right to work and completed everything in about an hour and everything was done very cleanly. No dreaded up-sell BS or bait and switch or any nonsense at all. Very refreshing. Only smallest nits to pick was our technician was running a little bit late so I called asked for an eta. I was informed of when he'd arrive but also that I would get a text letting me know he was on the way. Good news, he arrived before the revised eta. Bad news was the text telling me when he was coming came AFTER he had already completed his work and left. Lol. Can't win em all I suppose but Water Heater Warehouse won 99%. Super fair price, quick response time and actual humans answer their phones, clean work, and totally as-advertised service which is so often rare. Sucked to have to replace a water heater right before Xmas. But WHW made it as painless as possible. Thanks guys (and girls)!

Maisie L.

9/17/2015

Chris is just wonderful! At first I couldn't believe his prices are so low, but it is bc he is actually selling brand new Rheem water heaters that are scratched or dented. I was skeptical, but then he took a long time and patiently explained to me that the water heater is basically brand new except for some cosmetic defects, which I didn't care at all. And the price was like half of the competitors'! He even found a model for me that had a 12 yr warranty, and registered it for me with Rheem on the phone when he was installing it. He also told me this model qualifies for a $100 rebate with the Gas Co, and he gave me a $50 discount from a Yelp coupon. How can you beat the price and service for this?
On the day of the appt, his workers were all tied up, so he had to come himself to do the installation. We ran into a problem bc my existing drain pan was too small for the new heater, and since he doesn't do installations normally himself, he didn't have any pans in his truck. So he had to drive to Home Depot to get me a bigger pan. Didn't complain at all, just very nice to the customer. When he finally got done, he was still very nice, even tho he had lost hrs of productive time from managing his own business.
The water heater is working well so far, but it has been 90 degrees everyday so we'll see. But then I still have a 12 yr warranty, so I'm not worried.

Paula W.

6/21/2019

Excellent and quick service! I highly recommend them.
They answered the phone when I called. Their quote was less $$. They told me they could be at my home in 1 hour. I told them ok, come on over.
They confirmed appointment immediately via text. Texted again when the tech was on his way with the tech's name. They emailed receipt as soon as they finished.
The quality of water heater is great. Installation was great. Installers courteous and efficient. Great warranty too.

Arbenz A.

05/02/2022 12:00:00 SA

Our water in all fixtures of the house had suddenly lost pressure while using the hot water. Cold water seemed to have no issues. Hot water would still come out but with low flow.

After having two different plumbers sent by our Association I was a bit skeptic. The first one told us we had a leak and needed to tear down the wall.
The second guy said the heater along with valves needed to be replaced. A $1500 estimate I was hesitant to approve. I decided I Needed a second opinion.

I called and spoke to Albert, probably a call center. Who was kind enough to listen to my concern and give me an idea of what the problem may be. He sent out Eddie approx 2-3 days later who came in to inspect the problem. Within 5 minutes he knew the issue, provided an estimate . He had the whole thing repaired within the hour. A few valves and hoses were replaced and problem was fixed.

From start to finish I felt and was treated like family. Hands down, will use them again for any heater repairs if needed.

Rosa V.

05/10/2021 12:00:00 SA

Our water heater broke on Friday afternoon last week, so we had no hot water. I started my internet research and reached out to 3 different companies for price quotes. All estimates were through the roof and they expected us to purchase the water heater. I then came across all of these great reviews for Water Heater Warehouse. I gave them a call and spoke to Marilee. She was very knowledgeable, polite and extremely patient with all of my questions. She gave me a reasonable estimate for the replacement of our 40-gallon heater, which INCLUDED the brand new water heater! They even haul away the old one and install all new flex lines, drip pan, etc. All with a 6 year manufacturer warranty, and a 2 year parts and labor warranty. Mario and Sergio were here right on time on Monday morning and finished the job in about an hour. They sent a text to say they were on the way, there were no hidden fees, no extra cost for this or that, just the price that I was quoted. Both technicians wore masks and kept social distancing guidelines, which is important to me. I will gladly refer my friends and family in the future for any plumbing needs. Glad I was able to find this outstanding, professional and local company. Chris, you have a wonderful team! Great job guys! :)

Ysmael G.

05/04/2016 12:00:00 SA

Chris is the man! Had a whirlpool for years and had nothing but problems with it- replaced thermostat twice and burner twice luckily it was under warranty at the time but for the upgrade with the new 50 gallon Chris made happen I wouldn't shop else where and yes I would recommend this place to friends! Excellent customer service!!! Will have to check back in 3 months since I just got it up and running

Thu N.

9/25/2019

I was very pleased with the service provided from the initial contact via Yelp, to the quote, and then the installation. Manny and Arturo were not only prompt, they were very professional and efficient. They walked me through the entire process and was able to answer all of my questions and concerns. Will definitely be referring all of my families and friends!!!

Pravin J.

8/29/2023

Book mark this business. Do yourself a favor. Everyone knows how tough it is to find an honest business and contractor. Michael, the owner, and his team was so professional and honest in their diagnosis. I am remote and they coordinated with my tenant seamlessly. It was a breeze to schedule the service.

I hired them after getting fraudulent diagnosis from another contractor. They have won a customer for life. I highly recommend them to everyone.

Edward H.

1/20/2020

After doing some research on water heaters I called Water Heater Warehouse. Boy, I'm glad I did. I spoke with Chris, the owner. He explained to me the whole process and quoted me a very good price.
The install guys were on time, did a neat and clean job. It was a real pleasure doing business with WHW. I recommend them highly!

Emiko Q.

8/31/2019

I'm very happy to recommend this company for the water heater repairs. They are very organized and professional. The person in the office was very pleasant and knowledgeable. He text me the repair man's picture and his name, he also gave me the estimated time of arrival to my house. A repair man named Manny arrived on estimated time and he began working on the water heater right way to see what was causing the water heater to shut off the heating element so often. As he was checking he find out it was the main control unit connected to the gas ignition system. He told me to replace the parts was going to cost over $450. I was surprised and I was thinking what I'm going to do,it's so expensive. As he was working on the water heater he checked for the warranty date on the water heater and it was still under the warranty so he suggested to use it to replace the old parts, and he got the parts right away from plumbing warehouse and installed it right away. All of those work Manny charged me $149. I appreciate the Water Heater Warehouse for kindly help me for saying money. Also thanks to good work of Manny.

Laurie M.

1/15/2021

Without question, Water Heater Warehouse offers a five-star experience from start to finish.

The staff made a super first impression with their clear, knowledgeable, and friendly communication, and the installation crew was just as terrific as the office staff.

From helping us choose the best water heater for our needs (at a good price!) to the informative and efficient installation morning, everything went exactly as planned. Thanks!

HIGHLY RECOMMEND!

Gena Z.

07/11/2023 12:00:00 SA

Thank you for save our house. If I didn't call your company I couldn't get answer. You saved my 2 tankless heater. I saved over $4000!

Preet D.

09/11/2021 12:00:00 SA

These guys are amazing, they gave us a great deal for a new water heater compared to all the big name places. The water heater technicians were very professional and thorough. They made sure that everything was safe and up to date before even starting the job. Highly recommend using this service for all water heater needs.

David G.

8/19/2023

Came out and checked out parts as requested. Fast and efficient . Price was far more reasonable than other quotes

Gary H.

05/12/2016 12:00:00 SA

Amazing company with honest people. I looked around for quote to replace my leaky 50 gallons water heater and found Water Heater Warehouse on Yelp. After reading positive reviews, I decided to give them a call. Not only Chris explain to me thoroughly what his installer will do, he told me an exact model number of unit I will be getting at half the cost of other installers quoted me, and potential rebate I could get from gas company. We set up an appointment for the next day. His installer (George) came in right on time, was courteous, and did a clean install. I just received my rebate this week and I couldn't be happier!

If you are looking for a new water heater and has came to this Yelp page, your search is done! Chris is the Water Heater Man!

Lene M.

05/04/2021 12:00:00 SA

My tenants' water heater broke down over the weekend and I was looking for a company who can come out right away. My request for quote was sent on Sunday morning and within seconds, Chris replied to me. After giving him the size of my water heater and the location, he was able to quickly give me a total price and a perfect time slot. While talking to him, I also sent out to requests for quotes over Yelp. Only Chris was able to give me a price while the other two companies told me they can come out to take a look first for estimates. It was very important to me that businesses know what they are doing and can provide accurate estimates.

On Monday morning, Luis came out to my tenant's house on time. Within 30 minutes, he fully installed new water heaters and explained to them how to use it. The machines are high tech and look beautiful. The company also sends automatic text messages to update on the status of the work if you are not present.

I appreciate businesses like The Water Heater Warehouse. They are professional, punctual, and reliable.

Anabel S.

5/29/2020

Called on Tuesday they come out the following day to complete the work. They work fast and very professional! Highly recommend this place! We paid exactly what we were quoted. Thank you

E C.

05/10/2017 12:00:00 SA

Do not hesitate, this is an honest, high service business. From first call to install, this company executed regardless of complexity. Keep up the great work!

Vanessa A.

10/30/2018

I contacted a few different companies and they were the first to respond, had the best pricing, and quickest availability. I definitely recommend!

Lida T.

8/27/2021

They came out the day after I called. They were on time, very responsive, very efficient, good value. We will use their service again.

Jan R.

5/19/2019

Great service and kind techs. Explained everything and fair pricing. Highly recommend.

Lindsay K.

06/01/2022 12:00:00 SA

I've gone back to the water heater warehouse time and time again! Great service and dependable.

Carlos L.

6/24/2020

Woke up to a leaky 15yr old water heater on a Saturday morning. Called The Water Heater Warehouse and by 5pm same day, we had a new tankless water heater installed. The most impressive thing about it was the price never changed from what was quoted. Fast, professional and straightforward. Robert and Sergio did the install. All was clean and well explained before they left. Thank you! Highly recommended.

Joanne C.

2/27/2021

Tito and Sergio were great. Their work was very professional and were also very nice explaining different things when we had questions. Would definitely come back to this company next time we need service.

Jeff I.

01/03/2018 12:00:00 SA

Talking to Chris about my situation, he helped me come up with a good choice and was able to send someone within a few hours of talking to him. And Steve the technician was very nice and professional, he did an excellent job. As far as price goes, it's nice to know that there's a company Out there that gives you a good product for a great price. At this point I would highly recommend your company to anyone who is looking to do buy a water heater.

Lynne G.

09/10/2018 12:00:00 SA

Chris and his team did a great job in replacing an old water heater. Chris and another employee came out to the house for an estimate, after a visit by the gas company. Chris noticed the problems that the gas company pointed out right away, without my even mentioning them. The flow of communication was clear, and Chris was very patient and helpful when it came to answering my questions, both during the visit and follow-up texts and call. Especially compared to another company who I called for an estimate (who shall remain nameless), Chris was upfront with what was included in the estimate. The price was right as well -- there was no issue of surprise charges. Steve, who installed the new heater, was prompt and efficient.

Nicolas V.

4/28/2021

Used these guys for a scratch and dent WH. Worst purchase ever. They fitted me with a short and fat WH when my previous one was a standard skinny one. Because it is as shorter they had to couple 2 hoses that eventually rusted out. I had to replace it after 3 years as the pilot would not stay on. Short story.. they couldn't fix or replace it over a holiday weekend and I did Home Depot instead with permitted work and it is 50%? Better workmanship. When these guys did my WH no city inspector came by, but with Home Depot the inspector was impressed after reviewing the work.

Steve D.

8/25/2017

Glad I found these guys, called Swift and was quoted $1200, then called WHW and was quoted $675...wow. Steve was out first thing in the morning and took care of everything, had hot water back up by noon. I would definitely use WHW again, just hopefully won't need to for another 10 years!

Ryan K.

03/09/2019 12:00:00 SA

I had reached out to the Water Heater Warehouse to address an issue I was having with my water heater not producing any hot water for the house. Got a prompt response via Yelp with a quote that was reasonable so I booked an appointment for people to come out between 10:00 AM and 12:00 PM on a Saturday.

The day of the appointment, I received a text message at 11:30 AM stating that somebody was on route to my home. I waited patiently as 12:00 PM came and went. I was worried there was an issue finding my home, so I texted them at 12:30 PM asking for an ETA. They messaged me back 7 minutes but failed to show up until 1:00 PM.

The work was completed as promised and the price was the same as the original quote but no apologies were offered for the late arrival. I'm not a huge fan of having to wait around and change my afternoon plans.

H L.

10/02/2018 12:00:00 SA

These guys are professionals and very courteous. I requested a quote late last night at 10:30pm, and chris responded within minutes. The house call is free unlike others that charges $80 just to come up. It was a simple water heater replacement but the service is quick and easy. The replacement was done at the same day, and I have a happy tenant.

Ian P.

06/08/2023 12:00:00 SA

Woke up yesterday to find our water heater leaking slowly. Created a project feature through yelp and found a list of businesses nearby. Chris from Water Heater Warehouse was the first to contact and he provided a thorough explanation of options available to me. We spent a fair amount of time discussing and I felt comfortable with Chris, never feeling any kind of pressure that you normally get when speaking to someone who wants to sell you stuff. Water Heater Warehouse offered honest pricing on quality products.

Today, two crew from WHW showed up even earlier than promised and promptly started installing our new Noritz tankless water heater. Few hours later they finished their work, cleaned up, removed our old broken water heater and we had hot water again!

Big thanks to WHW for great service and a wonderful experience. I have no doubt if I ever need to call on them again, they will not disappoint.

M H P.

07/03/2022 12:00:00 SA

Prompt, polite, professional.
And...we have our hot water back.
Thank you for swift diagnosis and replacing necessary parts.

Lynn C.

05/11/2020 12:00:00 SA

I needed a replacement water heater on a rental property and called the Water Heater Warehouse based on their 5 star rating and located near my property. Tim was able to provide an estimate the same day and installed a new water heater a couple days later on a Saturday. Competitive pricing and efficient service! Kudos to the Water Heater Warehouse team and Tim! Thanks to you, my tenants had hot water again pretty quickly!!

Coco M.

9/23/2019

They called us back right away and gave us a reasonable quote. Fast service...no problem at all. Good job guys!!!

Jabed Z.

12/29/2020

Robert & Mario did a great job replacing my old water heater & main water shut-off valve. I recommend their service.

Elsie H.

9/13/2019

These guys are awesome! From initial contact to the end of the project. They replaced the water heater at a reasonable cost and in a 2 hour timeframe.

Jeff S.

3/23/2023

To replace my 40-year-old water heater tank, I requested quotes from numerous companies, most of which had top ratings on Yelp. Water Heater Warehouse was very patient and thorough in answering my pre-sales questions, and their price, service, and installation quality were all highly satisfactory. I don't often leave reviews, but I feel compelled to support such an exceptional company!

Tiffanie S.

5/31/2019

This morning I showered in cold water. My water heater stopped working and I couldn't figure out what the issue was. I just knew that I have no hot water in my faucets. I was able to connect with Chris within minutes of sending my inquiry. Fit me in within the next hour and diagnosed my problem. The pilot light was out. It had to be re-ignited and my water heater worked again. I wasn't sure why it went out last night but I'm so glad it's back on. Chris and Tim told me that I had about another year or so before it needs replacing. I felt no pressure to replace my current heater. Chris gave me a rough estimate of what a new heater and service would cost me. I would definitely keep them in mind when I'm ready to replace my water heater. Thanks again for taking the time to come out for such a small thing.

Paul C.

05/08/2021 12:00:00 SA

We noticed that our water heater was not working around 6:30pm on a Monday evening. I started my Yelp search reading reviews for multiple plumbing services. I was interested in switching to a tankless water heater and wanted a plumbing service that specialized in installing water heaters. I sent Water Heater Warehouse a message which Chris responded to promptly. Chris provided the details regarding tankless water heater and patiently answered all my questions well into the evening. When I committed to an installation appointment the next day, Chris asked that I send him pictures of the current water heater and where it's installed. When he saw the pictures, he let me know that there could be an issue with space for the required ventilation of a tankless water heater. In the end, we had to install a traditional tank water heater. Chris was up front with the cost for a tankless water heater and a traditional tank water heater if my home could not accommodate the required ventilation. The plumbers showed up on time and professionally installed the water heater in a timely manner as scheduled the following day. They even installed a pan beneath the new water heater. The final price was more than reasonable and the installation was exceptional. The Water Heater Warehouse will be the company I confidently refer friends and family to moving forward.

D L.

4/24/2020

I highly recommend this company for their professional work. George and Sergio did work fast, clean and professional. They also helped me to tape the hole on the wall behind the water heater. Thank you guys for your great job!

Bob S.

11/21/2022

Our 75 gallons water blew. It was 16 years old. It is located in the garage.
It was very heavy. It took all the strength of the two technicians. Unfortunately the water heater was so heavy it fell into the wall and cracked the drywall. The technicians immediately contacted the office and gave me the choice of having someone come out to fix it or discount on the water heater unit. Great service.

Sherena L.

8/19/2023

My water heater was out, and when I tried to relight it in pilot mode it wasn't working. Went to Yelp to look for someone to fix it, and luckily I came across water heater warehouse and had the most amazing service from Chris.

He first discussed rates and all his option plans, and the warranty he has for his parts (that are in stock already, so he doesn't have to order anything). I explained it might just be the ignition not catching on to pilot mode bc I did something wrong, and he told me that was just a FaceTime called, he walked me through the steps, and turns out I was turning on my water heater wrong, and even went as far to text the steps for me for the future use

It's very rare to find a business who genuinely just wants to help, most businesses are just looking to get as much as they can from you. Other companies were charging a minimum of $175 just to relight the ignition and Chris was so kind to show me through FaceTime.

Highly recommend water heater warehouse because of their great, honest customer service

B W.

11/28/2018

Great service and very friendly, and this was just over the phone service! Imagine the service if they came out! Chris was extremely helpful with over the phone type service by walking me through a troubleshoot. Well, needless to say, it worked. Now I'll have hot water later tonight! I would highly recommend their services anytime. Thanks Chris!!!

Jennifer K.

01/02/2018 12:00:00 SA

Chris and Manny are the best. Manny the technician fixed our water heater after the thermocoupling went out. Highly recommend their services! Honest guys who do great work. Will recommend them to friends and family.

Brandon A.

11/21/2018

Let me start by saying that I did not have an official yelp account, but had to sign up to give these guys a review.

My water heater started leaking yesterday and I had heard of these guys through a friend. I called Chris and he was very quick to take my call and gave me a quote over the phone. As this was a very unexpected expense (especially during the holidays), the quote Chris gave me was very reasonable. Other places I've heard of quote almost double of what Chris quoted me. Chris did say they had a very full schedule but would do everything to add me on and make sure my emergency was taken care of.

I received a texted message from Tim when they were in route. Tim and Jay showed up in a timely matter and got started on the heater right away. After they got the rest of the water out of my tank (most of it leaked into my garage) it took Tim and Jay about 45 minutes to complete the job. I was very impressed at how fast and easy it was working with them. My unit was brought to code and they even disposed of my old water heater.

I cannot be any more happy with the service this company provided. Just like my friend told me about them, I will be recommending them to my friends and family too. Chris, thank you for being so honest and providing me with great service. Tim and Jay, you guys are awesome.

Keep up the great work Water Heater Warehouse.

Happy Holidays from your friend Brandon A.

Tonnie V.

08/10/2018 12:00:00 SA

I requested a quote to fix my water heater. Chris responded within minutes. He sent out two workers the following morning. They showed up within the time frame he told me. Apparently, the pilot went out. Since it was a quick fix, there was no charge! Not even for showing up! Wow! Who ever heard of that?

The day before, I had another company come to give me a quote. I was told that the water heater needed to be replaced. The price was too high.

What I learned from this experience is that honesty and integrity are still alive. I will definitely be calling The Water Heater Warehouse for future issues!

David S.

09/03/2021 12:00:00 SA

Awesome experience and very accommodating.

A) arrived with damaged box and a damaged heater (granted, can't tell state of water heater in box). The box is how I tell if stuff I buy is new/original. I rejected it. They took it back no questions asked and asked what date/time would work for another.

B) Installers answered all of my (helicoptering) questions as they were installing. I'm pretty thorough here as I'm a retired (anal) engineer.

C) installers explained all that they did and gave me verbal instructions as well as manufacturer instructions.

D) installers were well presented/friendly.

E) company honored a quote from neighborhood co-op thrive.

All is good!

Adriana R.

04/03/2017 12:00:00 SA

Bought a new house and the water heater was near the end of its life, according to my inspection report. What I didn't know was that it would give out a week after I moved in!

Called Monday morning to get a quote and Chris had me send him a picture of my heater. He advised me that it wasn't worth fixing due to its old age, and apologized profusely but recommended I purchase a new one. He made it very clear he doesn't like to make people buy new water heaters but it was in my best interest. He gave me an excellent deal on the heater and installation.

Set up the appointment at 10 am and they were at my house at 3 pm (window was 2-4 pm). Absolutely amazing service over the phone and with the onsite tech. I'm extremely happy they were able to come out so quickly and give me a fair price. Both Chris and the on site tech Manny explained my warranty really well and were very informative.

Great business, definitely will use again for any water heater needs.

Tom T.

12/31/2020

Great service, it was easy to get an appointment, and friendly. They even tell you if there's a rebate. Couldn't ask for more.

Dj D.

7/24/2021

If you don't have time to read my full review, just read the first sentence after this, You can't go wrong with these guys, just pull the trigger and go with them to replace your water heater, you wont regret.

Chris answered to my quote request immediately at 10pm ! Then the next morning Lucy called me for paperwork, so polite, paperwork signed all online ! Eddie, the Technician communicated and showed up on time with his partner Gustavo ,hauled away my leaking water heater and replaced with the brand new one.
Eddie saw that my water heater was had been leaking so he suggested that if it has been leaking for days and water damage has been penetrated into the walls, he can take out the water heater now, let me fix the water damage area, let it dry and come back later to install new heater at no extra charge ! I was impressed at this courtesy. Fortunately the water damage was just superficial so we didn't have to do that. He did a clean job replacing the heater, answered all my questions about maintenance and support, very polite and very professional. The payment was also all digital so no paperwork anywhere, flat fee, straight forward. Very happy with the service, definitely recommend to anyone needing a replacement.

Jacqueline L.

01/05/2016 12:00:00 SA

Had a great experience with Water Heater Warehouse. I got to speak with the owner, Chris, directly and he was very helpful and honest. My moms water heater went out suddenly and we frantically had to find a new one quick. I wanted to avoid getting the water heater from The Home Depot as our last experience wasn't a pleasant one. I found this company through yelp and google and Chris couldn't have been more helpful. I never felt like he was trying to push a sale on me. He was honest on suggesting what water heater would be best for the house. 3 months later and the water heater is still working great! I highly recommend these guys, you won't be disappointed!

Gissell Z.

9/28/2018

Arrived at my house in less than half an hour, went straight to the water heater and started diagnosing the problem in less than 5 minutes they detected the problem. Problem fixed, the guys were awesome gave great service very helpful and honest would definitely recommend them to everyone.

Kevin O.

08/10/2023 12:00:00 SA

I ordered my first natural gas tankless water heater through SoCal gas marketplace. Then Water Heater Warehouse scheduled my install after inspecting my install site. The crew showed up on time and replaced my tank to tankless in a few hours. They were friendly and explained things well. Overall good experience.

Erica S.

02/05/2022 12:00:00 SA

Our water heater broke the day after Christmas and, with a newborn at home, we were desperate for a quick fix. The Water Heater Warehouse team was easy to reach, super responsive, and incredibly professional throughout the whole process. It only took about a day to go from initial contact to a newly installed water heater (not bad since we reached out on a Sunday of a holiday weekend!), and the experience was seamless.

Daisy G.

05/09/2022 12:00:00 SA

The owner was very nice and responsive to my messages on yelp. I reached out to several companies regarding fixing the piping on the top portion of my heater as gas company deemed it a hazard. other companies did not want to fix piping without first purchasing a whole unit even tho gas company stated heater works fine. Heater warehouse was able to give me the best deal for the piping and also informed me they can provide a discount when I decide to replace my heater.
The two gentlemen that came were very nice and knowledgeable.

Kristen D.

12/14/2022

Best customer service! I called and got quotes from 3 different locations and was able to make a decision within minutes on who to go with.

Answered my call and walked me through all options. I had a written quote in my email within minutes and had the service scheduled within minutes after receiving my quote.

On-site team was very friendly! Got in installed the water heater, cleaned up and were in and out within an hour!

Sitting in my house less than 24 hours later with a new water heater!

I highly recommend Water Heater Warehouse!!!!

The other 2 companies were not helpful at all, and quoted much higher pricing. Both had 5 star ratings on yelp

Robert M.

10/02/2022 12:00:00 SA

I was told that I have to send a picture of the water heater to verify if they fix the unit. Just told me to call the manufacturer and Home Depot to get them to fix the problem. Left me without a water heater and did not help me. My family is still having issues with my water heater and we're not having any hot water for the children do clean themselves. I will not be calling this business.

Dan K.

10/19/2021

great guys! Eddie got here on time, explained what he was going to do and finished quickly! Recommended completely!

Kevin S.

7/27/2018

Needed a water heater replacement for a 30-year old unit that had begun to leak. A friend used this company a couple years back and I saw many positive reviews. I requested an quote thru Yelp and received a response within 20 mins. The price was reasonable compared to others for a new unit with labor. Chris was friendly and upfront with his estimate and email exchange. Most info was thru Yelp message and then finally I called him to set the appointment over the phone. I had to wait a couple days for the installation, but my drip was not bad and I could wait.

Manny was the installer and I was kept in the loop on his whereabouts via text message. He arrived on time within the 2 hr window. I was worried that I would need to replace the plywood base that it was installed on since it was damp, but Manny decided it was still adequate and put a new pan to catch any overflow water. I was charged extra $80 above the estimate for a replacement gas valve and earthquake brace straps.

Chris was quick to reply before the appointment and the following day when I had additional questions. I am pleased so far with the unit itself and the installation. I appreciate the use of technology - text updates, online mapping, and detailed email receipts and warranty info. Overall pleased with the whole experience and it could not have been easier.

Mark L.

11/08/2018 12:00:00 SA

Finding a company to repair an appliance can be intimidating at times. Your appliances work perfectly until the day they break, and then it's an emergency where you have to gamble on a company you've never heard of to save the day. Sometimes your gamble pays off, and other times it can be a nightmare. Thank God I called the Water Heater Warehouse for my recent repair. It was an excellent experience from beginning to end. For the past two weeks I heard a loud motor noise coming from my water heater. Having had issues before, I knew I had to get it fix immediately. I hopped onto Yelp and quickly read through the reviews of all the services in my area and I found the Water Heater Warehouse. I noticed everyone praising Chris and his service, so I knew to call him first. I called first thing in the morning and Chris picked up the phone himself. We scheduled an appointment and he checked my tankless heater and diagnosed a failing fan, called Rheem for a warranties part, and quoted $120 to install. $120?? That's it??? I'm so happy for honest service and great prices. So the techs came today accompanied by Chris and they replaced the fan, and did two more services at my request (changed the softener cartridge and flushed/descaled the heater). These guys took their time and made sure it was a good job, and even showed me what they were doing to make sure I knew what was happening. Incredible service! If you want great service and friendly people, look no further than Chris and the Water Heater Warehouse. They're the absolute best!

John D.

1/27/2021

Lou showed up on time and he and his helper were polite, efficient, and thorough. Both wore a mask the entire time they were here. When they were finished he showed me the completed job and asked if I had any questions which he answered informatively. I am very happy with the entire process. They were the lowest bid, offered the best warranty, and the communications I received from the office and installer were perfect!

Laureen V.

10/10/2018 12:00:00 SA

Good prices .... BUT..... don't leave until you have them light your unit in front of you..... they will not cover a service call- even with the one year guarantee- they will charge you 49 dollars to light your unit! We have 11 water heaters and are not novices.... we have bought several from them and trusted that they were tested..... took the last one to the property and tried multiple times to light it and it would not light! We then called the WHW and were told it would cost $49. Makes no sense!! Bait and switch? If the water heater would have had serious expensive repairs it would have been free..... but a lighting and testing in not.... this is not logical..... so, do not leave without having them light it for you to make sure it works

Alexis H.

06/03/2022 12:00:00 SA

The time has sadly come where my 20 year old water heater was at the end of its life. I wasn't looking forward to rushing through my research for a replacement as I sent out multiple RFPs to several vendors. The Water Heater Warehouse was the quickest to respond and the most professional.

After talking with them on the phone and sending them pictures of my old tank, I received a text AND email with a link and PDF of my estimate within minutes. Albert was patient with answering all my questions and my request to update my quote. He was quick with his responses, making it easy for me to narrow down my options on selecting a vendor.

Though not the cheapest option (but not by much) I ended up going with them because of the Bradford White water heater tank they selected for me. You know you're getting old when you get excited about a water heater tank... They were able to come out to haul away my old tank and install my new tank within a couple days.

Tito and Arturo arrived early morning and finished the job within an hour to an hour and a half. They were fast and efficient! They even went over the emergency shutdown steps with me and asked if I had any questions.

I'm so thrilled with how easy they made this whole process. They were extremely professional and reliable! It's also a huge bonus that they accept credit card payments. I highly recommend The Water Heater Warehouse!

Sa I.

1/14/2020

We changed out our 15+ year old water heater to a tankless water heater installed by The Water Heater Warehouse team, their service was fantastic; I received an estimate quickly, phone calls and questions were answered promptly and the work was scheduled and completed as planned. I have submitted for a rebate to So Cal Gas!

Stephanie B.

05/05/2016 12:00:00 SA

Chris and his guys just left my house and I COULD NOT BE HAPPIER!!!! These guys are amazing! My 75 gallon water heater gave out last night and with 5 people in my household, getting my water heater replaced was an emergency. I called Chris this morning and my water heater was installed this afternoon by 3pm. Wow!!!! He installed a brand new water heater and even did one more job having to do with my washer and dryer. He charged much less than other plumbers but the quality was superior! I had a quote from another plumbing company and they were charging $2500...ouch! I will vouch for The Water Heater Warehouse 100% that you will find no better company with a good price for water heaters and quality installation. Thanks, Chris!!! (From your very happy customer in North Tustin).

Deana D.

10/04/2021 12:00:00 SA

Outstanding service , great communication, great pricing . Highly recommend!
Replaced an old water heater . Thanks so much

Henry H.

09/04/2021 12:00:00 SA

Made time for us at short notice on a holiday weekend. Quickly resolved our issue with a water heater that wouldn't light, for a reasonable price.

Juan Z.

09/05/2022 12:00:00 SA

Great service from start to finish from the people that answer phones and give quotes all the way to the guys that do the installation couldn't be happier highly recommended company.

Gus M.

5/18/2020

Thank you Chris for the competitive quote and great Bradford White water heater. Louis and Sergio were professional and did a great job with the installation. I have hot water again - yay. Thank you and your great team. Gus.

Vince P.

06/07/2021 12:00:00 SA

Straightforward. No-nonsense. Transparent. Excellent customer service. This is how every business should be like.

tauni m.

12/31/2021

I had three plumbers give an estimate to replace my waterless tank. One plumber said he couldn't do it because of the mess the last owner made (worst DIYer), one quoted too high, and the water Heatwr warehouse gave a decent quote. The guys came they replaced it they cleaned up and left all within two or three hours. It was effortless and I was very happy with them.

Erick N.

9/29/2017

Had a plumber here yesterday to fix a busted hose. He did the job quickly and didnt bother to turn my water heater back on after he left. I tried to turn it on myself and failed miserably. The plumber kept blowing me off after he got paid. Called these folks to set an appointment, thought my water heater could be busted and someone spent the time to video call me and walk me through the process and check and fix it, step by step. I fully expected and offered to pay a service charge for the time I wastes them. They refused to charge me for just the help and fixed my issue. Good people, good company. Im only really sad i couldn't give them any business right now.

Definitely saving this business and recommending to anyone that needs this service.

Thanks again

Karina D.

12/17/2021

Great customer service! María answered all my questions was able to set up an appointment the next day. Technicians were running behind and they gave us a courtesy call to let us know. We had to reschedule and the technicians Robert and Eugenio came early and did a great job. Both were professional and knowledgeable. They did a great job and made sure we understood everything they did and how our new water heater works. Great customer service from the moment we called to the time they came to our house. Definitely give them a call. We will be recommending to friends and family!

Janet Z.

7/18/2019

I never leave reviews but wanted to give the recognition to this great company. I called on a Saturday when our 9 year old water heater went out and they were able to come and replace it first thing Monday morning! They were super nice and did a great job installing the new water heater. Prices are very reasonable! Would definitely refer them to friends/family.

Atousa Y.

12/14/2022

This company is top notch! They were the first to respond and take care of my emergency issue with my water heater. They replaced my w/h with a beast of a tank less water heater, top of the line, highly efficient and done within a few hours. There were two technicians which is always beneficial. Prices are better than anyone else I received quotes from. They even went above and beyond to fix another issue. I highly recommend this honest, professional, and reliable company.

Pickle and Chickitta G.

03/12/2023 12:00:00 SA

Our 13 year old tankless water heater died and I was looking to replace it with a super efficient heat pump water heater. My research lead me to the Water Heater Warehouse, they were both listed under the Tech Clean California website (they offer a $3100 rebate!) as a participating contractor and one of the only water heater businesses that had yelp reviews regarding heat pump water heater installations. I worked with Michael who helped me choose the best water heater for my needs and answering all my questions. It was a great experience overall.

Ann S.

06/12/2022 12:00:00 SA

From the original call to the completion of the job, this team was superb.
The initial contact was with the office, they got the information they needed to complete the order by being efficient and thorough, everything was explained in detail. The email confirmation included the estimate to be accepted as well as the time frame for the service tech to arrive. I needed to adjust the times and this was done easily. I was notified when the tech was in route and he did the job with no issues, was respectful of my property and finalized the order easily online. I am very satisfied with the service provided, the plumbing expertise and the entire transaction, I highly recommend.

Danielle F.

2/21/2019

My hot water went out and I gave a call to my property manager who connected me with The Water Heater Warehouse. They called within the hour to schedule an appointment. Not expecting to see them until the following day, I got a call back from them to let me know they could fit me in that day. Tim and Bob showed up and were extremely helpful. They fixed the issue and we were up and running. Great service!!

M V.

12/27/2018

After getting various quotes( even from plumbers and referrals), we chose to go with them. Asked for a quote over the phone and after getting a fair price, had them come and give me a formal quote in person. The original quote didn't change! Everything was explained upfront without any gimmicks. In the past, big box chain stores have given us a cost and once they have come the numbers kept changing. Not this company. They replaced a very old water heater. They put in new earthquake straps, added the pan and all connections are new and left everything up to code. They took the old one out, cleaned the closet where it was ( which was filthy) and installed the new one. Super satisfied with the work their technicians Mani and Sergio did. They were prompt, professional, clean and took the time to explain how to troubleshoot our new water heater. Highly recommend them! They texted me with updates of their arrival time and I was able to communicate via email too! They made it so easy!

Karen K.

03/09/2021 12:00:00 SA

The technicians were highly professional and very helpful. Informed me of the problem and fixed what they could. Looks like the water heater will need to be replaced in the near future. I will make sure to call Water Heater Warehouse for a new one. Thanks for your help.

Ruben R.

6/20/2021

Excellent service! I called for service and they responded within 2 hours and replaced my old water heater. I like the idea that I can call them if I have a problem and they will come out that day and fix it. I don't have to wait until next week for parts to be delivered...big selling point. They took care of me and I really appreciate it...thanks again.

Vince I.

05/04/2017 12:00:00 SA

Chris and Steve really hooked it up today.. everything happens as Chris said it would from the office. Chris gave me the price of the unit + installation upfront. Even helped me pick out an energy efficient water heater. He even gave me a pretty quick window of arrival from when I called @ 11am.. they even sent me a link to see the ETA of Steve (installer). Once he arrived, Steve was friendly and professional. I'm not sure what would be considered a fast installation, but it wasn't long. From start (flushing the water out the old unit) to install of the new unit, even answering all my questions about how to use the new unit, about 2.5 hrs.

I would definitely recommend going to these guys... great people to deal with..

Vinh T.

4/30/2023

I sent out my request for a water heater replacement & Water Heater Warehouse was the first to respond with an estimate. Other companies required an in person visit to provide an estimate & their quotes were much higher.

I decided to go with Water Heater Warehouse & installation went well. Removal of the old water heater & installation of the new took about 3 hours. Manny, the lead technician, was very professional & friendly.

The only unexpected thing being informed that I needed to purchase another part called a Watts 210, which costs another $600. My old heater, of 11 years, didn't have that part so I wasn't sure if really needed it, especially that same day as he was insisting. I had previously provided pictures of my old water heater when setting up the appointment & nothing was said that I needed this additional part.

After a quick google search, the price of the additional part seemed legit & not wanted to wait any longer, I agreed to it.

Overall, I would still recommend Water Heater Warehouse as the whole process went smoothly.

Martha P.

02/01/2017 12:00:00 SA

Helped us check our warranty, before selling us new water heater while ours might still be guaranteed. That's honesty, as we were still under warranty and didn't need to purchase a new water heater. They will get our business the next time we need help.

K. L.

1/26/2019

I called several big and small companies for price estimate to replace my old water heater, they are all around the similar price range, but this company gave me a quote which is much lower than the others. I was pretty skeptical about the lower quote, especially how it might affected the brand, model, warranty and workman-ship. Also, I worried the price might change after doing more detailed inspection. At the end, I decided to give them a try anyway.

On the day, the 2 installers came and did a marvelous job to replace my old water heater. They came on time, quick, efficient without any problem at all, now I'm a happy customer. I highly recommend this company.

Wendy S.

5/14/2018

It's been 2 months since Steve installed our water heater and I have to say that it was such a pleasure working with him. March was a hectic month and on top of everything else happening to our home, our water heater was deemed hazardous and needed to be replaced asap. I just want to express that Steve and this business were one of the smoothest, efficient and honest businesses to work with. I don't want to go into too much detail but know that Steve answered all my questions, communicated in a way that helped me feel at ease and confident to choose him and his company over the 4 other quotes by plumbers I spoke to, he provided suggestions that worked best for the house size and desired tank. I will most def recommend his services to all my family and friends.

Steve, I thank you for working with my family and I. I appreciate wonderful customer service and efficient administration. I honestly wish every home improvement / appliance service worked as efficient and customer friendly as you and your company do.

Frank W.

10/11/2019 12:00:00 SA

Great experience. My pilot had gone out and I was unable to get it relit using the onboard controls. Called one plumber I'd used before, was told they couldn't get out here for a week as they'd have to order the part. Called TWHW and they had someone out in an hour. Augustin and his coworker gave me an estimate to replace the pilot and control. I asked how much to replace the whole thing as the tank warranty had expired it and it was showing signs of wear (they did not push this, my idea). Long story short, they installed the new tank the next day (different crew, Roberto and Luis) quickly, professionally with no mess. The business sends text updates on scheduled appointments and on the way arrival, and email estimates and invoices. Very professional and efficient.

Alex F.

10/15/2022

We replaced our gas water heater with an electric heat pump water heater which we run by our solar system.
It is the most energy efficient system you can have.
Water Heater Warehouse is topnotch.
It begins with their telephone support and ends with a clean and reliable installation and friendly staff.

Yvette K.

5/24/2021

I needed to get a water heater replaced. I contacted WHW and Chris Flores responded to my inquiry quickly. Chris was Excellent to work with. He was very knowledgeable, answered all my questions and got me into a 40 gallon water heater that was within my budget. I was so happy with the customer service he provided that I also scheduled a water heater flush on my tankless water heater. The technicians for both jobs were on time, worked efficiently and I was very happy with the quality of the work. These guys know their work and take pride in a job well done. They have an efficient system of sending out electronic communication so I always knew who was coming, when they were in route and had contracts & invoices readily accessible. I HIGHLY recommend them.

Steve H.

5/27/2022

Extremely happy with this Team! Woke up to no hot water. I put out a request for service on Yelp and they were the first to respond, they were truly there to help me, address my needs, fantastic communication through the entire process! Initial quote threw me but after I called 2 plumber friends and told them what the quote for a new Bradford White Water Heater was from these folks; both stated, I'd have to charge you more and I couldn't get to you for a couple days, jump on it!. My last HWH was installed by a handyman friend and looked fine; now I know what a properly installed Hot Water Heater looks like! Started the process at 7am had a new HWH and hot water by 5pm! These guys are my heroes!
BTW, I'm a Marine and a Space Hardware Inspection Specialist for NASA; I'm very demanding of the professionals I hire and have very high expectations when I'm
Spending my hard earned. $$$; Water Heater Warehouse far exceeded my expectations! Thank you!

Lynn F.

10/07/2022 12:00:00 SA

We needed a new water heater in our son's condo. Called this business and spoke to Lucy. She gave me a quote and they had someone out the next morning. My son said Tito came out and replaced the water heater and that he did a great job, friendly and efficient!! Will definitely use them again!

Dog C.

2/26/2019

Needed my broken tankless replaced by regular tank heater. We were starting from scratch. I called many places and I got a lot of 'hesitations' and hedges against taking the job. A lot of well it all depends...blah blah blah...Then I talk to Water Heater Warehouse (Chris...I think was his name)... from the beginning he was straight forward and just very sure that they wanted to service this job. It was easy to schedule something. I sent him pictures to provide him better idea. Here is the surprise part...in modern days we want to be kept in the loop of where the status is of the job and when the technician is coming. I got automated email and name of person plus a 2 hour window. Then I got a text message. Then I got a text message when the service technician was en route. This was great! I hired these guys 'sight unseen' and I didn't have to be there etc. When they finished the job, they email (or was it a text) picture of finish work. Wow! The thing that is really important when you have a job like this done is that you feel comfortable that it's being done. Those old days of calling to see if technician is on their way, no communication -- need to go. I would hire these guys and definitely recommending them

Leena P.

11/02/2019 12:00:00 SA

Robert and Luis did an amazing job today with the installation of our new water heater!! They were very efficient and prompt with the service. We appreciated how informative they were about the long-term maintenance of the tank. Definitely recommend!!!

S. S.

01/07/2019 12:00:00 SA

Chris was super. Very informative and professional. Installed a new heater within hours of my call. Very happy with my experience.

N L.

07/10/2019 12:00:00 SA

Great service right from the receptionist to the quoter to the installer. Gave a quote very quickly on the phone and answered all queries, came to house to finalize quote and took out a huge 75 gallon water heater and replaced with a new 50 gallon one. Overall, I think they were spot on all the way through.

Charles L.

1/20/2017

Final update - Steve was a bit late due to the recent rain but that was not a major problem for us. I'm just glad they service up in LA although they are in the OC. Installation went smoothly for an older house with an outside water heater. I am sure it was not as easy as a normal installation in a garage. But no complaints or surprises price wise from them.

Once again, I cannot emphasize enough, if you need a simple water heater without any frills, you cannot go wrong with Chris and Steve! Thanks guys! I will be sure to call you for all my water heater needs in the future!

George K.

1/31/2019

Extremely honest and good company, highly recommended. George came out and checked everything and they didn't even charge us a service call as my water heater was still under factory warranty from Home Depot, this company had nothing to do with the purchase from Home Depot I called this company on my own as Home Depot said it'll take a couple of days to get someone out to our home.

Han T.

5/13/2019

I highly recommend this company. I initially requested a quote through Yelp and they were so quick to reply with the price of a water heater flushing. They only charged a flat fee of $89 while other quotes I got were between $150-$200. They set up an appointment and even sent me a text comfirmation with the job info and the technician name and photo. When the technician is on their way, I also got a text saying they're on route something I've never seen from other repair company. They had to do two separate flushing to clean my water heater of the sediment but that's my fault because I have never flushed it before. They stuck to the $89 fee! They accept checks or credit card and they email you a receipt right away!

I called them again regarding the pipes in my sink making a loud rumbling sound when I turn the hot water to the max. Seems like the standard price is $89 for most repairs therefore I was quoted that amount. They quickly set me up for an appointment and came out on time. He found a valve that needed to be turned to more open position that was causing the issue. Since it was an easy fix, he didn't charge me! I was shocked.

Loved this company and will be using them for any further issues. I definitely recommend them to anyone who needs water heater/plumbing help! Their technicians are also super friendly!

Stephen S.

4/18/2017

Water Heater went out and I started the Home Depot/Sears search and costs and came across Chris. Affordable, honest, quality of service and Manny was excellent. He showed up within the window (same day) and was diligent to replace it. Yes, there is a dent in the water heater but it's a dent in a water heater....1/3 to 1/2 less expensive than trying to do a big box store and they carry a 3 year warranty . Strongly....strongly recommend them!

Yi E.

6/26/2021

I had no trouble getting through the call to ask for a quote. After which, we found that they were only $100 more than what a plumber would have charged plus they came with their own 2 year parts and labor warranty, not including the warranty offered by the product. So it was a no brainer.

the installers showed up promptly, got everything installed quickly, explained everything, and the job is done. So efficient and quick. Exactly how a business is supposed to run. Highly recommend.

Cindie B.

8/26/2019

I am so impressed with your company. I needed a water heater for my rental property. Your price was competitive and you could put it in the same day. My tenant reported everything went well and the workers were great. The next day my tankless water heater went out. I called your company and scheduled a service for the next day. Luis alerted me when he was en route. He was courteous and started problem solving. He worked an hour trying to fix our water heater and was successful. I wasn't charged for his problem solving skills. I was shocked. Luis explained what he did and what I could do to keep my old tankless water heater going. Later that same day, another renter had a leak in their garage. I called Water Heater Warehouse. They went out a few hours later and fixed the leak. The price was reasonable. This company is amazing. Honesty and Good Work Ethic is their policy.

Mitchell G.

1/18/2019

Great experience!
Chris remembered me when I called back and Pamela in the office was very responsive. Installers, George and Ed, were very cool and got the old one out and new one in, in the rain.
Troopers!
I choose an out of box water heater and saved $$. A few dents on a 55gal 48btu, not like I'm gonna show it off and the dents don't effect the performance.
As long as it continues to work I am ok not having an extended warranty.

They actually up graded me.
I ordered a 50gal 40btu and they were cool about it. They are getting more out of box water heaters in soon and definitely worth the savings.

Vivian H.

1/22/2019

If you find yourself with only cold water because your years old water heater has finally given out, Water Heater Warehouse is the place to call. We received an over the phone quote which was our fourth quote of the day and it was hundreds less than the few other places we tried. They were able to come out the next morning and arrived at the time promised. They installed new heater and hauled away old one and didn't leave any mess at all! The price they quoted was exactly what they charged us. No hidden charges. We are very happy customers and will recommend them to family and friends! Thank you Water Heater Warehouse !!!

J K.

06/10/2016 12:00:00 SA

My water heater went out late one evening, so I made some calls the next day to get it repaired. After realizing it would be more cost effective to replace it, I called a couple places who were way overpriced. Home Depot gave me 48 hrs before they could install one, which was too long to wait. I called WHW and I spoke to Chris at 2pm and he gave me a great quote. They were at my house by 5pm installing my new water heater. I highly recommend this place.

Cain D.

03/12/2021 12:00:00 SA

Our water heater had been leaking and it corroded the vent pipe. The technician, Steve, was able to show up within 24 hours with masks on to provide a reasonable quote, fix the leak, and replace parts right away. He was professional and also shared knowledge on how to maintain the water heater to make it last longer.

It was our first time using The Water Heater Warehouse's service and will definitely call them again.

Monique P.

9/25/2021

We had Water Heater Warehouse replace our water heater last year on an emergency basis in our condo. They were very professional and clean! A year later we received an email about the importance of doing annual maintenance and we opted to do so. They once again performed the service, sent me photos of the products used along with the invoice and left the area clean. We highly recommend Water Heater Warehouse and you will find the staff to be friendly and professional.

eunseok s.

5/18/2023

It's a wonderful experience with the company, but one thing made me to give 4 stars. There was a situation where the gypsum finish under the heater was broken while installing the heater. Still, the installer just cleaned up the broken part and there was no explanation or apology for this. Also, during the installation, the fact that the finish was broken as the installer stood on the area around the heater, I think that if he had been a little more careful, more portion could have been prevented from falling.

Karla L.

9/16/2022

There's not enough stars to give to this company. After looking and looking for a water storage tank and a water heater, I finally found them and they are just wonderful, from From Lucy to all the technicians, they are all just great, polite and friendly. They did two jobs for me in one week, and I highly recommend them. I have rental units and trust me, I look around a lot for price and service, I don't need to look more for water heather services, this company it's just amazing!
Fast and reliable

J R.

9/13/2018

I used the water warehouse to install a tankless water heater. They were very professional and cleaned up after they were done. Price was good as well. I would recommend them to others

Thanks again water heater warehouse.

Dan M.

09/09/2022 12:00:00 SA

Office staff and water heater installers were friendly and knowledgeable. They did a great job, nice company!

Sophia R.

03/03/2019 12:00:00 SA

Communication,price,efficiency,etc,etc....EXCELLENT...Would recommend Chris's Company to anyone ..

Dana K.

6/24/2020

When your water heater dies and you have no hot water, I would call that an emergency situation. So, when I called The Water Heater Warehouse and got a live person on the phone who said my technicians would be out within hours the same day, I was sold. Roberto and Luis delivered! They got the job done quick and were very nice guys too! I can't speak to the price, it did seem kind of high, but I have to say they replaced the water heater and all of the components in a flash and I am grateful.

Anthony E.

1/31/2019

Our water heater died this morning so I jumped on Yelp and found this place. They gave me a estimate and were the lowest price for a 50 gallon water heater installed. Steve came out as well as another guy who I forgot to get his name, and they installed the water heater quickly and made sure they didn't leave a mess behind. My wife will be happy and as they say Happy wife, happy life

Scott Z.

04/10/2023 12:00:00 SA

Eddie and his coworker came on time in the morning and finished installing the tankless heater in 4 hours, and he patiently answered my questions during the process on initial setup code, pipes and maintenance. He also helped adjust the faucet to make sure the water temperature. Very professional and pleasant work.

Erika V.

01/03/2017 12:00:00 SA

I purchased a new water heater from the water heater warehouse about six months ago. A few days ago I needed service done to one of the hoses and they stood by their warranty and repaired the hose asap. Amazing service and quality! I highly recommend this place as your go to for a water heater. They beat lowes Or Home Depot in price and their service is above and beyond!

Jon Y.

6/28/2021

They responded quickly, and gave me a quote quickly, and put in a new water heater quickly, and everything was done professionally and neat.

Jim J.

3/18/2019

Great experience! They were prompt and professional, reasonably priced. Installation/service was clean and timely.Definitely the way to go. I would highly recommend them.

Zach G.

12/09/2018 12:00:00 SA

Huge shout out to Agustin and the Water Heater Warehouse team. Our water heater went out after recent rainstorms and wouldn't relight. We gave them a call and they were available the next morning (when other highly rated plumbers couldn't make it out for a week). They also gave me a few tricks I could try right then and there which might fix the issue and save us some $$$. When I couldn't sort it myself - Agustin showed up first thing the next morning and took care of us.

We're grateful for the help, and for hot water!

Michael C.

5/15/2019

Really great service from these guys. Super fast and reasonable quotes from Chris and scheduled a Monday appointment on Saturday night. My installer was in and out in 2 hours. Can't say enough about these guys.

Fernando F.

09/06/2022 12:00:00 SA

good service recommended cheap and friendly workers. will definitely call them again.

Noel M.

12/25/2021

My water Heater went out the day before Christmas Eve! We had to events planed with family over the next 2 days. I called the Water Heater Warehouse at 3:00 p.m. They were so nice and said they could come out between 5 and 7 p.m. They showed up at 5 and completed the installation by about 7:15. I was shocked that they helped me out the same day I called. The best part is the price was one half of what I was quoted in an earlier estimate that same day. My advice. Don't go to your local hardware store. The installers they use way over charge! I don't casually give out superior reviews to companies but these guys deserve the best. You can't go wrong!

Noel M.

uly k.

10/23/2019

Roberto and Luis are good honest hard workers. Did a great job installing a water main shut off and regulator for a very fair price. They were thorough, clean and efficient. There are a ton of opportunist out there, these guys did a good job. 2nd time using them for work. 1st time was for a pilot light.

Jose A.

07/09/2020 12:00:00 SA

Eddie and his buddy were knowledgeable,thanks to the company that sent them, I recommend these guys and will request them if i need service.

m k.

7/25/2016

My water heater sprung a leak underneath. It took me about a week to find someone was trustworthy like these guys. I initially hired Home Depot to install but found out these guys were crooks. Some complained about install being 2 times as much as the initial quote on the telephone. No final estimate and further research showed I was right from customer reviews. Then called another place in Irvine. Knowledgeable and upfront but very expensive. So, to my surprise I found these guys who installed my 75-gallon water heater the same day. I instinctively thought they must be good because a lady from Costa Mesa drove out to this office just to get hers. Also, they seemed quite busy but the office is small but has big storage room in the back housing water heaters. If I had to do it again. I would definitely come here just earlier instead of waiting for a week.

Mike S.

12/07/2018 12:00:00 SA

Excellent company. Guys cleaned up. Very professional. Would def highly recommend for anyone's water heating needs!

Alex K.

12/29/2021

A water heater went out on one of my rentals, so we called around for a quote. I prefer to do business with someone close by in case things should happen in the future.
These guys had the water heater I needed in stock and were able to deliver it the next day. They even called me early asking to deliver it, since my property is less than 2 miles away, and I specifically told them the previous day what time to deliver because my tenants weren't available.

Letty G.

07/08/2021 12:00:00 SA

Very professional from the time service is booked, performed, billed and followed up by the Owner/General Manager. Thank you!

Chi Man W.

3/30/2019

These guys are truly amazing and genuinely trying to help their customers. I would give 10 starts if I have the option to do so and here is why. I landed at LAX on Friday around 6 PM from a spring break vacation, as soon as we got into the car, i was told by my other family member that there is no hot water at the house for the past 2 days. Great, youtube leaning channel time. after a few videos and spending about 45 minutes messing with the water heater, i was able to take apart the whole igniter kits and to find the igniter cable was actually broken. Took the broken part to Home Depot only to find that they don't carry such parts. They have the exact same water heater for sale and the parts on display but they don't sell the part. The sale associate was nice enough to search up on local store that would carry them but unfortunately they were all closed. So then come Saturday and here is where the nightmare begins. The one that was suggested by the Home Depot associate was actually closed on Sat. I then search up about another 20+ stores on google that are close by, they all giving me the same answer, either they do not carry parts for Rheem or they have to order them and takes about 2 business day for it to be deliver. I am looking at about a week without hot water. Finally, found one that has the part, but want it to charge me $500 for the repair, keep in mind that my water heater only cost me about $700. Another one was trying to be funny by trying to sell me a tank-less water heater. Luckily, after spending 40 minutes calling and searching on google while sitting in my car in a empty parking lot, The Water Heater Warehouse phone number show up on google, so I called and that is when my luck started to changed. First of all, i ask if they are service based or they are a plumbing store, the answer was they actually provide services but can only come to my house on Monday and the cost for parts and labor would be about $200, which is very good compare to the other guy that wanted to charge $500. However, i cannot wait until Monday so I ask if i can buy the part from them and try to do it myself. Agustin was very patient, he ask if i can get him the model # so that he can be sure he can get me the right parts, he even send my pictures of the part so that i can match it with the actual item. Once i can confirmed that was the right parts, it was already at 11 AM and they close at 1. I was at San Gabriel and need to travel to Fullerton to pickup the parts. Although it is only about a 16 miles drive but you just never know with the LA traffic. Agustin was nice to enough to tell me that he will wait for me to get there. As i was driving to the store, i was think to myself, we have never discussed about the pricing on the parts and it is not just the cable, he is selling me the whole igniter kit which it will makes it easier to install but got to cost more. But at this point, i am willing to pay a decent price to get hot water running again at the house. It took me about an hour drive to get to the shop, i met with Agustin, he showed me the parts and said to me: You drive far enough, just take the part and let me know if it works or not, i can still schedule you for Monday. I could not believe what i just heard so i said: are you sure? and Agustin reply was: yes. Just let me know if it work or not and you have my cell #. I look at the parts again and realized he is giving me the whole igniter kit plus one extra igniter cable just in case the kit does not work. I was amazed by how helpful Agustin was he was also nice enough to explain each components which it was so different than the youtube videos. I took the parts home and nothing was better when I saw the pilot light was flashing again. I owed it all to the wonderful people that works at this shop and Agustin was just incredible. Now i got the part # and i searched it up online again, homedepot.com sells the same part for $117 which is insane (See attached picture). I definitely will contact The Water Heather Warehouse for any future repairs, not because they gave me free parts, but for their helpfulness and the great customer services.

Michael G.

04/10/2017 12:00:00 SA

First of all great customer service *****
Right on time two-hour window was very helpful the installer knew his stuff and I had a lesson on water heaters 101
We had 3 estimates including a friend of a family member we save over 50 % off the big box price thank you water heater warehouse
it took about little over an hour for installation A+ all away an around

Respectfully,

Michael g

Wilmington, ca

Hongwei X.

10/23/2020

Alberton is very helpful and kind. The service team arrived on time and finished the new heater installation within an hour. Excellent service!

T W.

3/22/2019

Quick, thorough communications, questions answered and install set super fast. The installers were early and done before they were even supposed to arrive! Super clean, efficient and left everything better than it was when they arrived. Highly recommended!

Mike G.

08/12/2017 12:00:00 SA

All around great price and service. The installers were on time, respectful and cleaned up after themselves. Chris is honest and upfront. Would definitely recommend them.

TK A.

7/21/2017

I'm very disappointed with the service and lack of communication. Call to schedule first appointment went fine, but the tech was tied up and did not make it the day of - had rearrange things to accommodate the change to another day, but hey, it happens. It would have been nice to get a call but understandable.

Meeting with tech went fine and told me to call to get a new gas control unit as the system was still under warranty and they should replace it. Did that, and was told by warranty department that I have to pay for install myself. Called back to this company and scheduled for Friday. Had to arrange being home again and waiting for tech, no call or anything as the window where the tech is supposed to arrive is closing. I call just to verify and they tell me the tech can't make it today. Whatever the case of they forgot to schedule the appointment or the tech being really busy, a phone call would have been nice.

Moral of the story, Fool me once, shame on them, fool me twice, shame on me, I guess. I value good communication and given the lack of professional courtesy for even a phone call and the time i wasted, probably would not use or recommend this company. Sad as other yelpers seem to have such a good experience with them.

Todd M.

01/11/2022 12:00:00 SA

These guys did an amazing job. Replaced not just the water heater but everything near and around it. All for a price that was a couple hundred less than Home depot quoted me. Sent them a message on a Sunday when they are technically closed, but I still got a response from them within an hour, and we set up a next day appointment to do the job. Good communication. And a nice, clean install.

Frank F.

02/07/2020 12:00:00 SA

When our water heater tank began leaking, I requested a quote from Chris. I received a very competitive quote and began messaging and calling Chris with questions; what kind of water heaters do you install, what types of accessories are included, what type of valve is used, and so on. Chris was very friendly and patiently answer all of my many questions. After our conversation, I scheduled an appointment.

Sergio and Steve arrived right on time and went right to work. They installed my 50 gal. water heater and did very professional work. The water heater was strapped in and all the new valves and supply lines looked fantastic. I found Sergio and Steve to both be very nice and professional. They explained a few things about the controls and maintenance and then they were on their way in no time.

I am very happy with my experience using Water Heater Warehouse and recommend them to everyone I know.

N F.

7/27/2018

I found The Water Heater Warehouse through Yelp and I must say their service in replacing my water heater exceeded my expectations. I am giving 5 stars because of the following points:

1. Communication was excellent from the beginning to finish. Chris responded to my Yelp online inquiry in a timely manner, clear and to point dialogue, and followed by easy scheduling with the dispatcher. On the day of installation, I received a text with notification informing me where and where crew will arrive.

2. Pricing was the best out of many that I have researched.

3. They were very accommodating. When they learned that my water heater is completely busted (no hot water at all), they were able to rearrange our appointment to come sooner than later for the installation.

4. They were punctual to the appointment. Throughout the installation, Steve and another nice gentleman (I cannot recall the name) were friendly and knowledgeable, and explained the process well during the installation. They were professional and focused to get the work done right.
5. Payment was easy. No need to write a check and keep paper receipt. Everything was done with the credit card and detailed statement immediately emailed to my inbox.

I highly recommend this company.

Ana S.

1/15/2021

Excellent service! Water Heater Warehouse never fails to deliver high-quality customer service, great work, and all in a timely manner. I am a property manager for Riverside Property Management, Inc. that services all of Riverside County and have had Chris and his team handle quite a few of our jobs, large and small. Each time, I have received glowing reports from our clients and tenants on his excellent service. Licensed, bonded, and insured, WHW is the best quality and price you can find while simultaneously delivering quality work and keeping you and your property protected.

sandra w.

11/21/2018

Chris and Tim were very knowledgeable and professional and helpful with hauling our old water heater and installing the new unit! Very patient with my questions with detailed answers and maintenance tips to prolong the life of the water heater! I like them very much and I'll use them again!

Monica C.

06/08/2018 12:00:00 SA

After a horrible experience with Sears, and our water heater not being able to be installed by Lowe's because of city codes, we found The Water Warehouse and were pleased beyond all expectations. They were able to arrive within one hour and completed the install within an hour. They out bid their competition by far, they cleaned up, and hauled away the old water heater. I would definitely and highly recommend them! Thanks a million for bringing us hot water again after a week without! ;)

Pryo H.

11/26/2018

You need to install or replace a water heater, give this company a call. They answer your phone right away and they are able to give an estimate over the phone. In my case they ( Chris and Tim) were able to come within the hour. Very friendly, courteous, prompt and keep the place clean after they done.

John B.

04/01/2019 12:00:00 SA

These guys are the best. They don't charge you for diagnosis house calls! Zero! I've had them come out twice now to deal with Error Code 13 on our Rheen tankless water heater. Both times they've come out and spent considerable time talking to Rheem tech support and cleaned our flame rods - without any charge! Most service guys will charge you $50-$100 just for a house call.

Really appreciate their service and professionalism.

Thank you, Water Heater Warehouse!

Milla G.

04/06/2018 12:00:00 SA

WOWEE. This has been a stellar week of good Yelp experiences, ha. I had to help my mother replace her Water Heater (and spent 2.5 hours getting all the details and talking to 3 different companies about rates, and permits, etc). I finally had an appointment set with a company that was contracted out via Home Depot, and they were scheduled to come on Saturday (the leak occured Thursday evening) during a 6 hour window. And I got all the pricing, etc. It was done. Then I went and read the reviews a little closer, and noticed they were very mixed when it came to long-term service stuff, and issues others had experienced with customer service over the longer life of the product. That had me worried as I didn't want my mom having to deal with multiple issues down the line.

I happened upon Water Heater Warehouse, which is local to her area - and was IMPRESSED by all the great reviews. It was after hours (probably 7:30PM) and I figured, What the hell, nothing to lose. A human being (!) picked up immediately, his name was Chris. And he got my mom scheduled for the next day (Friday) for a 2-hour window (vs. the Saturday 6-hour window!), and for SEVERAL HUNDRED DOLLARS CHEAPER.

My mom said they even came early (Steve and another gentleman), and were so gracious and took care of everything! She can get very anxious about these kinds of repair visits, but when I spoke to her - she was all smiles - so I know they made her feel supported and at ease!

Their customer service is great; they even texted BEFORE and AFTER photos to me (since I was not at the session). I will yell(p) about this company from the rooftops! GIVE THESE GUYS YOUR BUSINESS! Great value, great customer service, and speedy, friendly service. THANK YOU!

Yao W.

4/19/2023

I would like to recommend Water Heater Warehouse. Our 10 yrs gas water heater started having problem a few days ago. The pilot fire won't stay so I need to re-light it every time. From that time, I know it must be something wrong with the pilot assembly and probably need to replace it. ONLY Water Heater Warehouse offered me a free inspection while others want to charge me for $80 just to take a look. After inspection, they recommend to replace whole water heater (for the estimate $1700 total), unfortunately, we don't have that budget now. Water Heater Warehouse still offered me an affordable option to replace the pilot assembly with total $199, and that solved my problem. I am happy to do business with them.

Priscilla G.

10/02/2019 12:00:00 SA

Great customer service ! I was very impressed with response time and very knowledgeable technicians. New water heater installation was very prompt and thorough. Pricing very reasonable. Great experience - definitely recommend their services !

Calvin S.

9/22/2018

Extremely happy with the service and overall experience. Definitely recommend for anyone who is looking to replace your water heater!
Had our water heater changed within 1.5 hours with a very reasonable cost!
Nice clean job, great team!

Matt B.

05/12/2019 12:00:00 SA

Last week, it was finally time to replace our water heater, so I picked a few local 5-star rated companies from yelp to get bids from. I spoke to Chris at The Water Heater Warehouse, and after answering a few questions from him about our current set-up and our family's needs, he was able to give us an estimate over the phone. I was kind of skeptical of being able to provide a solid estimate over the phone, but he assured me that they do everything they can to stick to that estimate when they see it in person and suggested that I could text him pictures of our current setup so he could see exactly what they would be replacing and check for anything unusual or unexpected. He quickly looked at the pictures I sent and confirmed that there was nothing out of the ordinary, and they could stick to the bid. It was great to be able to get an accurate bid so quickly. He was also able to schedule the work for the next day if we decided to go with them. Chris was also the first person I've talked to who suggested that we might be able to get our existing hot water recirculating pump working again after installing the new water heater and flushing any remaining sediment out of the recirculating pump. He suggested we try fixing it first and gave me a competitive bid to come back out and replace it if it couldn't be fixed. Every other company said that it would just need to be replaced. Chris's bid was also the lowest of the bids we received, and significantly lower than one of the other 5-star companies we contacted.

Between the positive experience with Chris over the phone, the consistently great Yelp reviews, and the great price, we reached back out and scheduled the replacement for the next day. Manny and a colleague arrived on time the next day and did a fantastic job. He and his colleague were professional, friendly, and cleaned up after themselves, leaving the garage as if they hadn't even been there. After they cleaned out the recirculating pump, we were able to hand crank it a couple of times and break it free. It had been jammed with sediment and hadn't moved in years. I was sure the motor had burned out a long time ago, but it's back up and running smoothly now. It would have been easy money for them to just tell me to replace it, but I am really impressed that they suggested trying to fix it first and giving me a very reasonable bid to replace it only if they couldn't fix it.

I highly recommend The Water Heater Warehouse if you need to replace your water heater.

Skylr Q.

1/25/2021

Absolutely awesome service and experience with everyone at WHW. Submitted a quote for a new water heater and after a quick reply and couple of phone calls, had a water heater picked out and installation scheduled. Chris walked me through everything, no pressure, and even let me know about a rebate. The installation was perfect and clean. Absolutely love dealing with a company that's on top of everything, and making this a very stress free experience!

Ramina K.

10/22/2021

I will not recommend them at all. They are not reliable and not responsible. I do not trust them for any warranties that they offers because they always find a way to blame something else for the problem.

Mauricio S.

5/16/2018

I had a sudden leak in my water heater. After calling several plumbers, I found Chris was the most honest and reasonable priced from the start. His team came out first thing the next day and replaced the unit with a tankless system that was sized to my needs. Great service, price and communication.

Bob M.

1/20/2022

Competitive bid, although a bit higher then whom I selected. Would recommend this company.

Kristen A.

9/13/2021

Fabulous, fast, thorough, professional, great pricing.

Linda W.

05/03/2021 12:00:00 SA

The came out quickly. They quickly got to work. Our hot water tank was replace in no time. Everything is new and my water is hot.

tippy w.

11/30/2022

Very professional, fast and efficient! They come out to help me the same day, actually within hours. Since I'm a returning customer,they give me some discount as well.

Paula M.

2/13/2019

I was very satisfied . I got same day service. They were very polite. They had to move the heater a bit to accommodate my mother and her walker. So they came out the very next day to fix it. I was very pleased with their service

Chris G.

3/19/2018

My water heater failed and these guys repair need instantly. Gave a competitive quote for a high quality water heater. The showed up on time and did the work efficiently and took the old water heater away. My water heater was on the wind floor and difficult to remove. No complaints from them or up charges. They did a great job and I would recommend them to anyone.

Laurie H.

5/15/2023

I've been doing business with this company for about 20 years. I own a property management company and need a new water heater from time to time. I always call Water Heater Warehouse. They respond quickly, are very professional and nice. There prices are so good too.

I definitely recommend this company.

LaYale Y.

12/23/2019

Installed a Norritz tankless water heater for me as well as a flow monitor. The guys (Steve and Sergio) were amazing, took their time and were very courteous. Tim gave me a very competitive quote and I would definitely recommend them. I will certainly be using them for all of my plumbing needs going forward!

Earl B.

07/01/2018 12:00:00 SA

Every step of my experience with Water Heater Warehouse was positive, easy and fair priced! I called on a Monday to inquire about prices and set up appointment for very next morning. Steve and Jorge removed my old 20 year water heater with a brand new Rheem unit. They were friendly, professional, clean and quick. Saved me hours from trying to do this myself. Highly recommend to all. I wish every contractor/professional services experience was like this.

Joanna M.

9/24/2022

Friendly, fast, good value, excellent quality!! I needed to replace my tankless water heater and my old plumber had retired. They had many great reviews and I case see why. Best service one can expect from everyone starting with initial call all the way to final clean up post installation. I could not be more pleased

Shaheen A.

09/04/2019 12:00:00 SA

I did shop around 75 Gallon Bredford white heater which lasted us 18 years wanted to get the same heater they are not cheap but you can't beat their price & service. For few days we had a temporary water heater while damaged was being fixed in the grage, they did that hallway the old heater & installed new heater with drip pan, all new fittings. No extra charge all what they quoted us the first time on the phone
Highly recommend this company very professional

modimes C.

8/27/2022

Our hot water heater suddenly stopped providing hot water and it was the third time this tank water heater would have been repaired. So I researched and reached out to a few places. Chris from Water Heater Warehouse called, did research with my provider and found a tankless with a sizable rebate, and was able to get a crew out the next day. I was so impressed with the level of customer service, I had them replace a second water heater as well. The communication was excellent. The crew arrived in the window they said they would, and worked incredibly hard in a small space during a heat wave. And they hauled away the two water heater tanks and removed the bolted in water heater straps. Since I purchased two water heaters I called and asked them to be certain that both addresses were noted on the invoice/receipt. Maria was excellent and had it to me same day. A few days later, coincidentally, an old pipe near the new water heater failed - thinking maybe it was related. Of courses it wasn't but they still sent someone out to check and I paid them to fix it - which they did. Amazing service. I've already recommended them to a few friends and won't hesitate to use them should I need to in the future.

Jim S.

10/27/2022

They were quick, knowledgeable and knew what they were doing.
More importantly they were professional and took pride in what in their work. Hats off to Luis !

Daniel M.

08/10/2022 12:00:00 SA

Great service. Reached out them winter 2022 for a quote and had someone come over to see if they could fix my existing water heater. A month later my water heater broke and no one could replace it for a week and they were the only ones that had a water heater for my needs. Installed next day and honored previous price.

Brock B.

09/09/2022 12:00:00 SA

Chris is an absolute savior! He helped me troubleshoot and fix OVER THE PHONE. Save time, money, headache. We have hot water again. Thank you so much, Chris. My new go-to plumbers!

Louis R.

5/29/2021

The ultimate professionals! Sent a quote request, and got a response from Chris, the owner, within minutes. The following day, I had Arturo and Luis here who not only hauled away my old tank, but completed the job in a rapid, efficient, professional manner. Best of all, it was done for $600-$1000 under some of the other bids, with everything (parts, labor, materials, warranty) included. Highly recommended!

Travis W.

7/24/2019

They returned a price quote quickly (with sufficient photos), and were about $300 cheaper than the rest. They finished the job an hour faster than others estimated. All valves and flexible hoses were replaced. The new Bradford water heater, although a lower BTU rating, still out-heats the old heater.

leslie k.

3/21/2020

From my first phone call to installation, this company was great to deal with. All my questions answered, great price, and competent and thorough installation. I read reviews but don't necessarily post any. These people deserve all the 5 stars they've received.

Matt D.

7/23/2019

Contacted several water heater specialists last week for quotes about replacing our water heater. Even though it was not an urgent project, Water Heater Warehouse responded quickly, answered my questions, provided a fair quote, and offered to come do a full removal and installation within 48 hours. These guys were far more competitive, professional and friendly than the other companies on Yelp.

Their team was on time and extremely professional. They did a great job on the work and were very easy to have in the house. Strongly recommend their services to anyone looking for water heater work, especially an installation of a new unit and removal of an old one. Thanks Water Heater Warehouse.

Karana B.

5/31/2019

Very good service!! They installed my water heater and several months later somehow the pilot light went out and they were so kind to send someone to help me within 10 minutes!!

Akiko T.

05/09/2023 12:00:00 SA

Michael was fast in responding and was a pleasure to work with. The installation for our tankless water heater was efficient and smooth. Thank you.

Daniel G.

4/23/2022

I can't say enough good things about Water Heater Warehouse! Chris and Albert go above and beyond to make sure that every job they do for us is top-notch! As a property manager, we work with Water Heater Warehouse on a weekly basis and there's never been a single complaint from a client or a tenant that has worked with them. They provide some of the best pricing and customer service you could ever ask for! It always surprised at how fast they can repair it or replace water heaters when needed. Why most other plumbers take days to schedule, Water Heater Warehouse is there within hours and has the hot water back up and running in no time! Will not be disappointed with the quality of their work, their prices, or amazing customer service!

chris t.

7/23/2020

Called and spoke to Chris on Sunday and the guys came out the next day to install. Quick and easy. The heater was setup in less than 30 mins. Super happy with the quality and service.

Mark N.

12/18/2022

Moved in to a train wreck of a place and one of items that needed replacing was the water heater. I used Water Heater Warehouse at my previous home and the experience was excellent. I called and spoke with Michael and he made every effort to make the quote competitive and fair. The process was easy. Approved the estimate, schedule the team and the guys arrived on time and ready to work. From start to finish they were very efficient and professional. I highly recommend Water Heater Warehouse for your water heater. Thank you for always being excellent and professional.

Yvonne G.

09/12/2020 12:00:00 SA

We loved the service Robert and Arturo provided from The Water Heater Warehouse! They were knowledgeable, friendly and efficient! I was so stressed out over the situation but they were patient with all of the questions my husband and I had. We feel extremely happy with their work! They wore masks and gloves and abided by covid safety practices. I would recommend this company for sure!

Derek H.

9/14/2016

Our old water heater broke at 2 am and flooded side of our house
I called and Chris was at our door in a few hours. Brand new (factory dented) water heater installed for $400ish. Very prompt service, easy to deal with, affordable, quality work. Highly recommended!

Shecki B.

9/20/2019

I had them come out for a routine maintenance and flush. I was extremely impressed from the very start. Responses were quick, the team and communication was very professional and service was just great! They just earned a loyal customer and will have them come back next year.

JA S.

9/20/2022

Leak in the water heater tank at one of the apartment complex that I manage. I called several places for a quote and availability and they were able to do it the next day.

ae h.

12/28/2022

We recently had a water heater installed by Water Heater Warehouse after our old one stopped working. They were prompt, efficient, knowledgeable and they truly care about the customer. They provided a competitive and fair price. They were professional, responsive, and serious about their work. Overall, we were very happy with the install and customer service that they provided! We will certainly use them in the future and we highly recommend Water Heater Warehouse.

Lee K.

04/06/2017 12:00:00 SA

Called at 8am and they said they can be at my house between 10-11am. Showed up at 10am and 20 minutes later I have hot water again. Didn't try to sell anything more and even gave me tips on when it will be time to get a new water heater. That's what you call GREAT SERVICE

Debbie G.

2/18/2019

The Water Heater Warehouse is a five star business. Very rare do you receive a prompt response. Chris the owner called me immediately and scheduled an appointment, really nice and answered my questions. They are very customer service driven. I purchased my water heater. Technician Agustin arrived was very polite and updated me on the installation and completion. They are very knowledgeable. I did my research prior purchasing a water heater. their reviews speak for themselves. They also have in house plumbers, which is nice to know. Debbie G.

Bryan L.

1/28/2019

Chris quickly responded with a comprehensive and competitive quote and they only carry top brands. Showed up timely on site and very thorough in installation and at a reasonable time. Customer service was great and payment and invoicing all done via phone. Will definitely recommend and use again in the future.

Jeff G.

1/31/2019

I had 5 companies quote for the replacement of an external tankless heater. Each company showed up and did a handwritten estimate.
Each took a look and about 20 minutes on site to spec the job.
Price ranged from $1750 to $3200
I contacted HD and they quoted over the phone $4000.

On line price for the part was under $800.

Yelp research and I found The Water Heater Warehouse and sent a request.

Chris contacted me immediately , I sent him a few pictures of the existing unit and our typical usage requirements. He sent me the total out the door price, with parts and labor that was very reasonable compared to the other quotes.

I gave him the order at 6pm and the installer arrived the next day at the time agreed and installed the unit per request.

All communication was by text and email, quote scheduling and invoice were computer generated forms, complete and legible.

Installation tech was nice and after the new unit was in operation showed me the basic operation.
After he left I had a question about the unit and he actually came back on site within 30 minutes to help me.

My total time was less than an hour to contact order and have hot water.
This company deserves your business.

Eric O.

10/04/2021 12:00:00 SA

Water heater pilot wouldn't light. Called water heater warehouse. The person on the other line told me the manufacturer for the water heater I have is no longer in business and would be difficult to get parts to fix. Recommended I replace the whole thing. I was on with that recommendation, as I had already replaced few parts, and wasn't too keen on it keep breaking down on me. The crew came out 3:00pm. Removed the old heater, installed the new one, and also installed new vent. All done by 6:00pm. The best part: I didn't have to haggle for the price. The guys showed up right on time. All the transactions (except the installation) was done via mobile phone. Very convenient.
Two year parts & labor warranty and 6 year manufacturer warranty. I'm happy with the service.
Oh, and apparently the contractor who hooked up my water heater previously had done it incorrectly. Now we get HOT water super FAST!

Richard M.

02/05/2019 12:00:00 SA

Quick response via Yelp with a very competitive quite vs 6 other companies I reached out to. Answered all of my questions and easily set up an appt. Installers were on time, quick, and clean. Had an issue with the hot water recirculating pump I had them install and they had someone sent out and problem resolved in no time.

Brad N.

4/25/2023

Found Water Heater Warehouse on person was extremely professional on the phone. Give me a fantastic price I highly recommend them in and out in a couple hours at a great price.

Cynthia W.

06/03/2020 12:00:00 SA

My 9 year old water Heater suddenly stopped working. I called The Water Heater Warehouse (on a Sunday) and was talked through a series of steps (over the phone) to see if the problem could be fixed without needing them to come out. When it was determined that I needed a new water heater, they were able to squeeze me into their schedule the very next day. Thank you so much!

Carol E.

8/15/2017

This place is amazing, they work 7 days a week which is rare to find specially when its an emergency. I needed to replace our old water heater and the day i contacted them they were able to go out that same day. They not only install the new one but also take the old one away, and your cant beat their prices. This is a family based company and i was very pleased with their service, i will definitely be recommending them to friends and family.

Keith G.

11/25/2022

Excellent experience. Extremely responsive, helpful, and not pushy. They were able to come out the same day. Great local company... highly recommended!

Duong D.

03/10/2017 12:00:00 SA

I had a major problem with flames fluttering at the inlet of the burner of my water heater. I called Chris and he was very easy to talk to. He knew exactly what the problem was (apparently this happens a lot with the heater I had) and gave me a great quote right on the phone. His technician, Steve, came and fixed it within half-hour. Awesome job! Highly recommend Water Heater Warehouse.

Michelle R.

06/09/2019 12:00:00 SA

They were excellent. I requested a quote and they immediately called me. They let me know exactly how much it would be and sent me the name & picture of the tech that would be coming. They showed up on time and installed the water heater with no complications. The price remained the same with no hidden fees. I would definitely use them again.

Andy L.

11/14/2018

Excellent company. Chris was very straight forward and honest. I told him what I need and he gave the price over the phone. He gave me the best price and I had my 75 Gal water heater replaced on the same day.

Aneal K.

10/01/2021 12:00:00 SA

Excellent service at a fair price. Installers were on time and did a high quality job. I would highly recommend this business if you are looking to replace your water.heater.

Mark B.

04/01/2023 12:00:00 SA

My 14 year old 75 gallon water heater needed to be replaced. Through yelp I contacted Water Heater Warehouse and attached some photos. I quickly got a text from Michael who gave me a quote based on the photos. Price was fair compared to other companies. Michael was a great communicator and quickly scheduled an appointment to have the new tank installed. Steve C. and his partner came on time for the installation. Steve was very professional and answered all my questions. Install took just over 2 hours and they did a great job. A definite 5 star company!

Annette M.

12/27/2020

Incredible service from start to finish...very efficient and great prices....Eddie and Arturo did a first class installation and were very pleasant to deal with.
Will definitely recommend this company!

Koji K.

06/11/2023 12:00:00 SA

The entire team at WHW are very professional and very well trained. I purchased a 50G electric water heater after speaking to Michael on the phone. We talked about several options, he gave me the prices including labor, tax, etc, it was that simple. Their crew texted me once they left their warehouse and arrived exactly on time. The two guys did a great job with the installation. Introduced themselves, did a great install, swept up after and left the space cleaner then when they arrived. I would recommend these guys to my Mom without hesitation. Thanks

Greg S.

06/12/2019 12:00:00 SA

Chris answered my request within a matter of minutes and was far cheaper than the others. I had difficulty on my part trying to setup a date when it met my schedule. I advised Chris I'd get back to him. He was very patient with me. I finally set up a date. When Chris got back to me he told me what brand,etc and price again. I requested a Rheem as it was rated better and he responded back to me quickly and changed it. George was scheduled to come at 11:00am. He got here at 10:40. They left at 11:45 with everything complete. George gave me instructions on how to drain the tank yearly. George and his partner were very thorough, cleaned up everything before they left. I highly recommend this company.

Andy T.

12/09/2020 12:00:00 SA

WHW provided excellent customer service. Chris from the office answered all my questions, communicated in a timely manner, and provided a quote with all the details which made us comfortable with scheduling the work asap. The appointment was made by WHW lightening fast, providing confirmation, which we appreciated since our water heater was leaking. Manny (the service tech) and his assistant arrived on time, providing a text letting us know when they would arrive. Both gentlemen followed covid safety protocols, were knowledgeable and skilled, and did an excellent job. Manny answered all of our questions on heater operation and maintenance. We will keep WHW as a saved contact.
Thank you Chris, Manny, and team!

Justin M.

07/08/2023 12:00:00 SA

I needed a water heater replaced and used yelp to get bids. I received an email within minutes that evening and it was competitive. They were not pushy or trying to come to my home without giving me a quote. I called their office the next morning. I spoke to Michael, he was very helpful and patient with me about all the questions. I explored different options and he helped me get more information about each option. You don't find this kind of patients and great customer service just anywhere. I also spoke to Lucy for scheduling, she was very helpful. In fact, Michael and Lucy went above and beyond by suggesting placing a temporary set up for the water heater because I needed to repair some of the dry wall in my garage. The technicians were professional and you can tell there work was top notch.

I ended up calling for more services after the water heater replacement was completed. Again, they were patient with my questions and they appreciated me as a repeat customer. This time my communication was primarily with Michael via email.

I highly recommend Water Heater Warehouse for all your plumbing needs. They also offer a great warranty on parts and labor. You can tell they stand behind there quality work.

Thank you!

Moneesh A.

3/23/2020

I noticed water puddles in my garage recently, but didn't think it was a serious issue since we'd received several days of rain in a row. Then on Sunday afternoon it got progressively worse and I heard a dripping noise from the water heater. Realizing the water had nothing to with the heavy rains, I contacted Water Heater Warehouse and a few other places for quotes. This all happened while we had a stay at home order and social distancing was in effect -- I wasn't sure if anyone would be willing to help, especially on a Sunday.

Water Heater Warehouse responded to me within 10 minutes of my Yelp message on Sunday night and was able to schedule me an appointment for 8am the next day. I checked around and also found that their prices were reasonable and competitive.

They arrived at my house on Monday, did a professional job and were in and out in 90 minutes. All the Yelp reviews are true, they are that good and I highly recommend them.

The last thing you expect to happen in during a quarantine on a weekend is your water heater leaking and breaking down -- thank you Water Heater Warehouse, you came through for me and my family!

Cindy W.

01/11/2022 12:00:00 SA

The water heater decided to give out over the weekend and showering in cold water during winter can be fun. I wasn't able to do it for 3 days straight so I started hunting for a company to replace it ASAP. Called over a dozen places and then got lucky with this one. Same day install in a matter of hours. Price is very reasonable with quality water heater tanks and same-day service.
Guys came just a little past their promised time frame but it was only 5 minutes. Masks were on and kept social distance safe. Was able to work efficiently and cleaned up after the old heater was replaced. Manny was very helpful and explained about maintenance as well giving the opportunity to ask any questions. All the guys were nice and handled with care.
Warranty for the water heater with additional warranty for the labor with the company.
Would highly recommend and use in the future when necessary. Thanks!

Raidah R.

6/25/2018

I needed my water heater lifted prior to concrete work in my back yard and once again this company went above and beyond. Chris was more than kind enough to help me out with this. I know it was a minor project compared to the average work this company does on a daily basis but a little goes a long way. I'm very appreciative of the loyalty this company has towards their customers; it's something you don't see everyday. I'm glad that I no longer have to question who I will go to next time I have a water heater issue. This is my one stop shop and I hope future prospects reading my posts will give this trustworthy company a chance to provide great service for them.

Z.Lockhart in Whittier

Byron N.

10/01/2018 12:00:00 SA

The rave reviews here are definitely warranted. Anytime I am shopping for household materials or repairs, some of the things I look for is attentiveness, responsiveness, and patience. This organization has all of that, in addition to value, understanding, experience, and trust. All my questions were answered, along with in depth education on what steps were going to be taken to replace my water heater. In a world where getting housing necessities becomes hectic, I am blessed to say The Water Heater Warehouse was there to ease some of the stress.

Jerry S.

03/10/2023 12:00:00 SA

These guys are awesome. Showed up on time, came up with a great solution and installed a new water heater in just a couple of hours and at a great price. The guys who did the work - Dakota Davison and Jeffrey Montes - were very detailed, professional and great people.

Bruddah P.

6/17/2023

Well, to start, l have to say, working with Michael was a Pleasure (almost felt like we had become friends) during our several conversations about replacing my Tankless Water Heater. I did a lot of research and read a lot of reviews online on different plumbing companies, but something kept bringing me back to Water Heater Warehouse (my gut instinct) especially after speaking with Michael. He sent out a team (Luis C. and Louis) to replace my Rinnai Tankless Water Heater. I appreciated that they sent out a Text to notify me they were in Route (so I didn't have to wait around for the full two hour window), and they showed up on time and did really good Quality Work. I am a former Quality Control Manager (retired), and Customer Service, Quality Workmanship, and Value (especially being on a fixed income), mean a Great deal to me, I feel like I received all 3 of these Qualities with WHW. Even working with Sabrina in billing was very pleasant, she was very kind and professional. After the job was completed, I received a follow up phone call from Michael to make sure I was 100% satisfied (which I responded with a resounding YES). I also mentioned to him, that if any of my family members or neighbors need any plumbing work done, I would whole heartedly send them to him.

Water Heater Warehouse (especially Michael) you guys are Awesome!! You have my 100% Endorsement!! Let me end with this, I told Michael, I need to keep the Wife Happy, (Happy Wife, Happy Life) and she was really ecstatic when she came home and had Hot water again, plus seeing the Quality of work that was done (looked better than the original). Thank you Again (Team WHW) it's so Appreciated...

Jon T.

04/09/2019 12:00:00 SA

Our water heater stopped working suddenly and because of it's age we decided to replace rather then even try to repair. I called a plumber that I'd used numerous times and they quoted me what seemed like a fairly high price to install.

I did a few searches and found Water Heater Warehouse. Chris was great on the phone and their price was over a third less then the plumber. They scheduled me for later that same day. There was a little confusion on arrival times, one team was held up, so a different team was sent and I got a couple conflicting messages. But, I also realize that they were handling something on the same day, so schedules can shift around based on other unexpected stuff. In the end, they were just a few minutes beyond the scheduled time. Not that big of a deal in the overall picture.

The team they sent (I believe it was Carlos) were fast, efficient and friendly. In about an hour and a half they had drained and removed the old heater. Replaced it with a new Rheem unit, while adding a new pan and adding insulation to the intake and outflow pipes. Within another hour, the water had heated up and we were all set. Great service and significant savings. I'm very happy that I chose them to do the job.

Steve B.

4/13/2023

These guys did a fantastic job on every aspect. They got back to me quickly after contacting them. They were on time. They completed the job, cleaned up, got my water heater back and running and we're done in like 20 mins. These guys wanted to work, and they wanted to do a good job. I was so happy, they are coming back to do some more work. Thank you Water Heater Warehouse, you guys are awesome!

Christopher D.

4/15/2019

If you're looking to replace your water heater look no further.
I called and was provided the lowest estimate which included everything. They offered to come out the same morning but I had to make an appointment for another day.
The day of the appointment Manny and his assistant came out at the scheduled time and promptly removed and replaced the water heater. They were in and out within an hour and half.
Awesome service and I would definitely recommend!

Anna S.

07/08/2017 12:00:00 SA

Of course our water heater broke on a Saturday night.... I had called two places and this one was closed on Sunday. Thank Goodness for gym memberships with shower access.
One guy came out on Sunday and we were quoted about 400 to fix a heater knob (can't remember what it was really called) and almost a 1000 for a new one installed.

I decided to wait til Monday since the Water Heater Warehouse had such great reviews with affordable rates.
I'm so glad I waited! The owner was super nice and someone came out while my husband was home. They quoted half the price of the other company and we ended up getting a new heater installed for a little over 600.

We are very happy with our new water heater and are so glad we found these guys!

Dennis J.

04/04/2020 12:00:00 SA

I met Chris the owner several years back when he and his father were just starting The Water Heater Warehouse business. Chris personally installed the water heater in my home. I was impressed and extremely happy with his professionalism, the quality of his product, and his ability to stand behind it all.
Since then I have referred him and his team to several of my friends & family. All of them had the same thing to say, great product, outstanding value, tremendous service, what more do you want?
Fast forward to today, with all of us under Corona Virus Quarantine, not a good time to have your water heater go down! I spoke with Tim at their office on Wednesday around 12:30 pm and he was able to have a team sent out the very next day to complete another perfect installation at my mother's home. The water heater was showing signs of a leak. Instead of waiting for it to break down we proactively took measures to get the installation of a brand new 40 gallon heater with all new water & gas hoses, shut offs, straps, pan, & everything needed to pass Los Angeles city inspection! It's such a pleasure to have The Water Heater Warehouse to count on. Chris and his entire team take their work seriously & with pride knowing that they are doing the right thing! A Big Thank You to the entire team at The Water Heater Warehouse!

Joe B.

12/16/2022

Takagi T-H3-DV tankless water heater was leaking. Their techs came out within 2 days & tore it apart. The heat exchanger went bad & the HX was under warranty. I called AO Smith who said they'd replace the whole unit, but I'd have to pay for labor. WHW scheduled the replacement 2 days after diagnosing the issue. Back up & running. The techs were quick both to disassemble & diagnose as well as installing the new unit. These guys know what they're doing

Nick S.

9/28/2021

This was a bit of a surreal situation;

I had a water heater go out at a condo I manage, they responded to my Yelp for help pretty late in the evening and after an informative phone call I made the decision to go with them.

They showed up on time the next day, had brought a new water heater with them in case the old one couldn't be repaired and ended up installing it for a great price. I was at work the entire time, and did everything with them by phone. I was able to sign the paperwork by phone and afterwards pay over the phone.

Tenant was thrilled to have hot water back so soon. Fantastic experience.

Dru C.

06/07/2022 12:00:00 SA

My 20 year old water heater finally croaked and was leaking a lot of water through the garage. Right away I contacted multiple companies on Yelp, and Water Heater Warehouse was the most responsive and and answered all of my questions since it's not every day that one has to replace their water heater.

They were able to come out in a couple of hours on the same day, installed a brand new unit in about an hour and a half. Their offices called me with updates, and after paying via credit card I received my paid invoice with before and after pictures. Highly recommend, and would contact Water Heater Warehouse again.

Yvette M.

11/15/2017

We noticed our water heater leaking this morning. Jumped on yelp and found Chris and his company! They answered immediately and came out to inspect within 2 hours. We had an installer back shortly after. They installed a new water heater. The install was very quick and smooth. I definitely recommend them for any water heater related issues. I loved how quickly they were able to help us out. Great job

Thao T.

10/13/2019

Replaced our 20+ year old water heater with a tankless. I was deciding between a hybrid heat pump and a tankless. Most plumbers I contacted haven't even heard of a heat pump water heater. They knew what it was and gave a great quote for both systems. Ultimately I went with a Noritz EZ50 tankless. I really wanted the heatpump system, but ultimately from the great advice I got from these guys, tankless worked the best for me. Install to me appeared complicated but the two guys that came handled it. They explained every step and process along the way and ultimately came out looking amazing. I now have extra storage spot in my garage. Thanks guys!

Christian G.

03/07/2019 12:00:00 SA

The great people at The Water Heater Warehouse got me out of a bind. My water heater went out on my family at 9 pm and I so I started looking around for replacement parts and technicians immediately. I found The Water Heater Warehouse and looked at their reviews and services and instantly messaged them. I was replied to within 30 minutes and had a quote on parts labor and installation that fast. They came promptly the next morning at the time they told me. Manny and his assistant came in and got straight to work. They installed the new water heater, gas lines quickly and they cleaned up as they went along. They answered all questions, and concerns and I will continue to use their services in the future as well as recommend them to my family and friends. Thank you water heater warehouse.

GERRY T.

02/12/2022 12:00:00 SA

I first contacted them for a tech to see if they could fix my old Nortriz tankless water heater...Mario came out and looked at it and told me that it was well worn and that the heat exchanger was done... I told him I wanted to order a replacement one. I called the office, and Lucy sent a quote out almost immediately. I called her because I wanted clarification of the amount, I understood as she explained everything to me and set up the appointment for the installation. Robert the technician sent me a text prior to coming and gave me an estimated ETA, which was earlier than planned and I appreciated the notice. He and Eugene came and greeted me, explained everything they were going to do, gave me an estimated finish time too. They were so efficient and professional and worked like a well oiled machine. They installed my Nortriz tankless water heater to replace the old one that had died. The had to do some more modifications to set it up to code and explained everything to me as a asked lot of questions. They were very neat and quick as they worked and they were just great! It took a couple of hours, which I expected and they took time to explain everything too me, the modifications to the installation compared to how it was prior and any preventative maintenance that I had to do. They also cleaned everything up really nicely too. Even taking care of the payment/billing was quick and easy and quick. I can't say enough how good these guys were and the job they did. I will refer them and The Water Heater Warehouse to my friends too

Vince V.

12/04/2018 12:00:00 SA

When you see this many reviews with an average of 5-stars you tend to be suspicious. No need to be suspicious here. I had a leak issue and a water heater that needed to be replaced badly. Chris made me feel at ease over the phone and sent Manny to come replace my water heater. The install job looked excellent and I was very happy with my experience. Thanks guys.

Basem T.

8/16/2019

If I could give this company 10 stars, I would. I set up an appt with Chris, the owner, to have my annual maintenance done on our tankless water heater. We moved in about a year ago and it was due. Well it turns out that it was overdue based on the service. However, this company was professional through and through. They were on time and did what they had to do to complete the job even though it took longer than a normal flush and we had to reach out about a subsequent issue. Chris promptly handled our concerns & sent someone out a day later to take a look and diagnose a pressure issue with the tankless water heater. Both Manny & Steve, the professionals that came to complete the service, were great to deal with and again were on time. They text you to let you know what time to expect them and when they're on their way. I couldn't ask for any better service and I highly recommend them. I will definitely use them for any of our needs.

David B.

06/05/2016 12:00:00 SA

This place was awesome. Very friendly and patient answering all the questions we had about water heaters. Everything was easy and priced well too. I will recommend to everyone!

Jose G.

10/09/2018 12:00:00 SA

Wow these guys are amazing, I sent in a request for a quote at 6 am in the morning and got a call back within a minute. They had the technician Manny arrive within the hour they promised. Manny fixed my water heater within minutes as well, I will be reaching out to them again in the future. Highly Recommended.

Andrew C.

4/19/2023

My 16 year old tank water heater finally gave out on me and needed to be replaced, however in my situation I live in a three story townhouse and the heater is in an attic.

I had more then three plumbers turned down the job and some quoted me a lot just to deal with bringing down the old heater.

WWH answer my quote at a WAY more reasonable price, offered me a tankless heater with a Yelp discount, full labor and parts to install it and most importantly they removed and took away the old heater.

They scheduled on time with emails and text messages and the plumbers came in a team of three to make the handling of the older heater and installation faster.

Promptly shop vac all the water leaking in the ceiling, cleaned up after removal of the old heater and fully installed my new tankless heater in a clean setup.

I highly recommend these guys cause their estimate is way more fair and most of all they specialize in removing tank water heaters from both attics and basements which is a deal breaker for a lot of plumbers.

Also the tankless heaters they sale have potential rebates from Southern California gas company, highly recommend you call these guys first if your going tankless.

Daniel V.

6/16/2022

My gas control valve kept going out and I needed to find a replacement that didn't cost me an arm and a leg. Water Heater Warehouse was the only company that actually had the part. They were friendly, professional, VERY knowledgeable and a GREAT price. They installed the control valve and even fixed the additional damage done from the old control valve going out. I HIGHLY recommend them and DEFINITELY will be using them again for any future water heater needs.

Kevin K.

9/21/2018

Can't go wrong with these guys if you need a new water heater. Chris was straightforward from the beginning, addressed all of my concerns, was flexible on scheduling, and offered the most competitive pricing. Manny and his associate were the installers today and were great to meet. Super friendly folks and very experienced. Showed up earlier than scheduled, texted us when they were on their way, and installed everything in 30-45 minutes. All around a solid job.

Geza E.

11/02/2020 12:00:00 SA

Very happy with WHW. Quick bid, next day on time service, good price and very nice install reps.
Thank you!

Garth S.

05/03/2020 12:00:00 SA

Recently replaced our 50 gal gas water heater, and after asking for a quote online, they quickly called within minutes and gave me a very competitive quote. Set the appointment, and they showed up on time and were very fast in getting it replaced including new copper piping. Installation looks very clean. Easy, no hassle, and would recommend them.

Gabriel L.

10/13/2019

Next day service, very courteous and professional, 40 gallon gas on ground level installed $1099. Recommended!

David P.

11/22/2021

The water heater warehouse really stands by their work and their guarantee. I had a small issue with my water heater that they installed about a year and a half ago and without hesitating they walked me through on how to reset a sensor, which would get me by until they were able to come out. They quickly scheduled me and we're out within a few days. These guys are fantastic I have recommended them to so many people. Thanks guys

Lynn G.

07/04/2023 12:00:00 SA

I was wrong Price isn't competitive. They're less expensive than everywhere I checked! And their work is excellent. I made a good decision to use them. (I don't know them)

Carla A.

1/16/2019

Excellent service ! I called at 8 am and George and his assistant were at my house by 12:30. It took 45 minutes to install with all the current requirements. Very impressed and the price was affordable.

Karen W.

4/17/2019

They responded very quickly. Within an hour, the technician guys came and replaced a thermocouple for my GE water heater. I am very happy and satisfied with the service and price. Highly recommend.

Karine G.

05/10/2022 12:00:00 SA

I rarely write yelp reviews but these guys really made my life so much easier. Had a release valve leak, called them yesterday, they were here 9:40am next day, 20 minutes earlier than the window estimate. Diagnosed the problem right away, explained everything to me as they were working, and had my water fixed in about 15 minutes. Most importantly they were honest and fair regarding any possible costs that may arise, and we're budget friendly. I highly recommend them, and will be calling them for any future maintenance or issues. A big thank you to the two experts who came out, Mario and Eugene, 5 stars all the way!

Guillermo C.

7/28/2021

Let me preface: i got no discount/incentive to leave this review. There are a ton of places that do that, but I want to highlight this is a sincere review.

Ive had to rent out my condo cause I moved for work. Im a pretty inexperienced landlord. My 14 year old water heater started leaking heavily and my tenants had no hot water.

I found WHW because many of my neighbours in the HOA recommended then, ans I was SUPER happy with them.

Their service is excellent and speedy. They are very practical; i was able to set everything up quickly and they even coordinated with my tenant to schedule the time that best worked for them. They installed the new heater quickly and their service includes hauling the old one away.

They also have a price match guarantee so you can have peace of mind with that as well.

They arent pushy with their sales either, which was super refreshing.

Overall, im super happy I went with them, and I can see why so many people in the HOA recommended then.

Lee G.

4/26/2023

Water heater went out and our daughters were without any hot water whatsoever. Another company came out and said it would be at least a week so I called Water Heater Warehouse and they came out the same day!that the same day I called less than four hours later their water heater was installed and by afternoon hot water was running.

Nicole R.

12/09/2017 12:00:00 SA

Great customer experience!! I reached out to the Water Heater Warehouse a couple weeks ago because our hot water was running out very quickly. Chris came out same day and let me know that my current water heater was still under warranty until the end of December. He recommended that I try and reach out to the manufacturer to see what they are able to do. As he wants to make sure I explore all options before I go with this company and money is exchanged. He also said that my problem may be the water heater or my piping. Very honest guy. He could have easily taken my money as I was already ready to replace the heater. I reached out to the manufacturer of the water heater and was given the run around. Chris even gave me some contacts that may be able to help me but no luck. So I reached out to Chris the next day and just let him know that I wanted to replace it. Based on his honesty and customer service it was easier and made more sense to me. He came out same day and replaced at a very reasonable price. Great customer service! Would recommend to everyone!

Thank you again for everything! From the beginning until the end, everything was handled with professionalism and honesty!

Boots F.

9/19/2019

Arturo and Mario came to the rescue! No hot water for about a week, water heater had been in house for 19 years. Now they cost 1800 plus from my plumber. Well this company fit my budget. Called at 11:30am and they were here by 1:30pm. Pleasant timely, well dresses and 1 hour later u had a new water heater. Thank you so much

Jeff M.

6/15/2020

I am a maintenance coordinator for a property management company. I have a very long list of vendors/contractors I deal with on a daily basis. These guys are one of the top companies I've worked with.. ever. That alone says a lot. Response times are top-notch and detail of work is impeccable.

Working through unique and special circumstances has never been a problem for them. They make my work so much easier and stress-free. Once I see a work order for a water heater, my hand automatically assigns it to The Water Heater Warehouse. I don't even have to think about it.

Patrick B.

6/13/2016

I didn't end up using this company because I sold my house so this review is just on customer service. The owner is extremely knowledgeable and helpful. Honest character and honest prices. When I need a new water heater for my current house, I will be going back to see them.

Raul S.

07/07/2021 12:00:00 SA

Showed up on time, estimate given via text was what i paid once job was completed. Offered warranty. Very happy with service provided.

Steven C.

2/13/2019

Pilot light wouldn't stay on. Requested a quote on yelp and received prompt reply from Chris. Thermocouple replacement for GE SG50T, $175+20tip. Took about 20min. Quick turnaround, no bull, Thanks Chris, Pamela, and Steve.

Chiu C.

11/13/2018

I love this company. They gave me a quote over the phone today, 3 hrs later the 50 gallon tank was installed. Price was good then any plumber had quoted me. Steven and Eddie, the installer were very polite too. I strongly recommend this company.

Jason W.

2/21/2018

My water heater has a popping sound. I decided to replace it. Called The water heater warehouse. Chris, the owner, answered all my questions and handled the business professionally. Manny, the technician who installed the water heater, showed up on time. He is very friendly and knowledgeable. Overall, the company offers very competitive price and excellent customer service. Thank you, the water heater warehouse.

Asia S.

10/01/2022 12:00:00 SA

Scheduled installation morning of September 29th, for the installation for a new water heater today, Saturday, October 1, between, 4pm-6pm.

I barely got into contact with someone a little past 6:30pm to let them know, no one has showed up, nor called to say, hey, we are running late. I've called and emailed and finally spoke to someone that told me they were running late. Here I am, it's 7:21pm, writing this review almost in tears, because now, I'm missing my best friends sons birthday / football game.

This is crazy, and will never recommend this place nor do business with them again.

Over 1.5 hours from the last hour of window, is beyond unprofessional.

I am at a loss for words. If it wasn't a water heater, I would've said, get the hell on, cancel it all.

Update: time is now 8:00pm, and still NO SHOW!

Update: 8:02, technicians arrived 2 hours past window of 4-6pm originally given.

Jay W.

9/18/2020

Outstanding experience from start to finish. Initial contact with Chris was friendly and professional. He worked with our situation and gave us a great price. He got a crew out the next day to replace our water heater. Steve and his partner (forgot his name) showed up and reviewed the order and got to work. They cleaned up the area afterwards and we're professional the entire time. Overall great experience with a company that you can trust.

Larry G.

4/25/2020

AWSOME service! Ask for Chris. They were fast and professional. Would definitely recommend for you water heater needs!! Great Prices !!

Sheri B.

05/01/2023 12:00:00 SA

I called at 10:00. They answered all my questions, sent a quote. I booked same day at 4:00. Eddie came, very thorough and professional. Wonderful
Company. Thanks so much

Joyce T.

07/12/2022 12:00:00 SA

I am so glad that I found this company. Through out the whole process, every employee I had contacted with was courteous and responsive. I had a Bradford White water heater installed and the company sent me a clear and upfront estimate via email before that, so I was able to see my different options. The installation technicians were on time, courteous and professional. A special shout out to Sabrina! She was very nice, patient, responsive and helpful in solving some problems in the process of obtaining the permit. I definitely will use this company again and will not hesitate to recommend it to friends and family for any water heater replacement needs.

Lexy S.

1/14/2021

Excellent customer service! My water heater broke, I emailed Chris for help at 8am and he not only responded within the hour, but scheduled a tech to come out to help before noon. They use texting extensively to keep you updated, which is really helpful as I was at work.

Hector A.

07/01/2021 12:00:00 SA

Prompt, professional, friendly, and timely. Tito and Sergio did a an amazing job in replacing faulty water heater unit today. They were timely and very detailed in explaining the installation process. It doesn't get any better. Installation took less than an hour. Tito and Sergio should be commended for their outstanding customer service and interaction. Highly recommended!

Paul R.

08/01/2016 12:00:00 SA

I want to say Chris and his crew ( Steve) have been excellent with customer service and repair. I recently purchased a water heater but unfortunately the sensor went out. I called and Chris answered and he promptly sent out someone to repair it with no charge. I would definitely use them again.

C M.

11/16/2018

I contacted Water Heater Warehouse late in the afternoon when our old tank's pilot light would not fire. They sent 2 of their installers out within 1/2 hour to look at my problem. My old tank needed replacing. The same 2 installers came at the agreed upon time the next day and did an efficient and clean install of a new tank. They answered any questions I had. Everyone was courteous and friendly.

Andrea A.

08/02/2020 12:00:00 SA

I use water heater warehouse with every one of my properties. I get a great deal, outstanding service, honesty and when I need assistance I'm always greeted with a friendly voice and provided above and beyond customer service. My go-to for water heaters.

Andres S.

3/16/2018

Promt answer and excellent customer service,. Showed up on time and took care after business very efficiently.
Thank you so much for a great service .

Feel_Up C.

01/06/2019 12:00:00 SA

I received 2 quotes and these guys were way below their competitor. Quick response. Easy scheduling. Good workmanship. Except the water heater control had to be replaced. They tried fixing it and that didn't work so they just got a whole new unit. It wasn't the most exciting experience that I had to deal with on my day off but they worked fast to get it done. Luckily they have parts and their warehouse isn't far away.

I would highly recommend them. 4 stars since I had a little trouble with the water heater control.

Mike M.

8/31/2020

Supper happy with my Water Heater Warehouse experience. Highly recommended. Great team and incredible customer service.

Kirk C.

5/17/2021

Own a local family restaurant in Orange County. Water heater starting leaking on Sunday Mother's Day (of course). Contacted WHW on Yelp for a quote. Within 20 minutes had a quote from the owner Chris F, wasn't expecting one until Monday.
They were ready to install asap, since not an emergency we selected Wed morning. They showed on time and we're done with everything before we opened.
Will use again 100% if needed.
Thanks ti the install lead Eddie very professional

Lana D.

4/21/2023

My waterheater needed to be replaced, and once I called WHW, the cost was half what I was previously quoted. Chris was knowledgeable and made the call and scheduling so easy. When Eddie and his partner came to install the water heater, they were friendly and professional. As they were working, I could hear them chatting with each other, and they seemed to really enjoy their job and completed the installation quickly and efficiently. Great price, customer service, and professional. I would recommend WHW for your waterheater needs.

Paul T.

11/14/2022

Chris was fast responding on my inquiry on yelp. Very reasonable price on the water heater. He worked with me on my last minutes schedule request. Great service! Josh and Art came on time! during their water heater installation time, they were professional and answered all my questions. They even cleaned up the dust on the floor before they leave. They checked all the points and explained in detail what to do for trouble shooting. I had great experience with them.

Leanna H.

9/30/2021

Reached out for a quote through yelp and the owner responded in less than 5minutes. They provided excellent customer service and their prices beat out other companies. Straight forward, no BS. Clerical staff was efficient and promptly emailed docusign contract and we were all set. They installed our new water heater the next day and were right on time. They offer quality brands, warranties, and lot's of knowledge. Highly recommend.

Hovik A.

8/29/2016

Fantastic customer service, product, price, delivery and installation. Super humble, honest and professional... They not only saved me money, but provided a better product, and came out on Sunday to install the water heater.

Terri S.

10/31/2021

I had been wanting a Tankless Water Heating System for some time. I decided to move forward and had started calling around to get an estimate, but no one was returning my calls - Until I called The Water Heater Warehouse. A very nice lady answered the phone right away and scheduled me right away for an estimate. The guys texted me shortly before they were arriving and were professional and knowledgeable. I had the estimate that day and withing a week I had a Tankless Water System that I had been dreaming about for years! I finally have hot water when I want it.
If you like to work with companies that put Customer Service at the top of their list, this is the place for you!! These guys are A+++++!

Gabriel A.

12/16/2020

My water heater broke unexpectedly and I recalled seeing a van with this company's info so I decided to give them a call. Boy, I'm glad I did. The plumber I usually use has given me a quote to replace a water heater and it was quite higher than the estimate I got from Water Heater Warehouse.

I called WHW and they asked for some photos of my water heater set up. After I sent them the photos, I got a free estimate for both a gas and tankless water heater. Again, I was pleasantly surprised with their estimates. I also saw that they had very good reviews on Yelp so I asked that we schedule the work. They called me back and said they could do the work same day which I agreed too.

Steve C came over to do the work. He was professional, courteous, and did a great job on the install. I am very please with the service WHW provided and would highly recommend them, and use them again.

Mel P.

08/04/2022 12:00:00 SA

Always on time. They know what they are doing. Very quick. I have been using this company for many years and many water heaters. Also service
on other water heaters. I had a water heater replaced on a 3 rd. floor of
a condo. They had to carry it up 3 flights of stairs and bring the old one
down 3 flights of stairs. With no complaints and no additional charge.

Freedom Property Management

H S.

1/21/2019

My old Bradford White year from 14 years gave up on me and looked no beyond than Yelp to get a few quotes. Chris was upfront with his price , so there was no guess work or surprises involved. His quote was 300-800 dollars less than some other highly rated companies. The installers George and Eddy were courteous and explained the whole installation process. They took 1.5 hours to replace the water heater. I would definitely recommend this company to anyone looking for a replacement water heater.

frank i.

12/03/2015 12:00:00 SA

Chris was very helpful and knowledgeable. Best deals in town, brand new units at a fraction of the price. Yes, they do have some scratches and a little bumps and bruises however they are not affected internally. Highly recommended A++++++.

Nick E.

5/23/2019

I highly recommend The Water Heater Warehouse. When I called to inquire about switching over from a tank to a tank less water heater, they took the time to explain the pros and cons. I ultimately went with a tank water heater. Delivery and set up couldn't be any easier or more professional. The guys took the time to teach me how to flush out my water heater and care for it. If you want a good price and things done the right way, please call The Water Heater Warehouse.

Kristina and Raf V.

12/01/2017 12:00:00 SA

Chris provided us exceptional customer service via phone. This company even provides you updates via text on the location of the technician. I was able to schedule an appointment for the following day. Manny (the technician) was not only on time but finished the work in a timely manner. Great experience!

Ray C.

8/25/2023

My repair was under warranty. They had the part replaced and done in 35 min!

J S.

10/04/2018 12:00:00 SA

Our 20 year old water heater finally went kaput and I had to call for a replacement unit. Thanks to Yelp, I found this company and made an appointment. They showed up on time as scheduled. Manny was our assigned installer and they finished the job in about 1 hour. The install was definitely professionally done. They provided new drain pan, new gas line, water supply lines and vent pipes. Also, gave me instruction on how to maintain the water heater plus showed me how to light the pilot on the new water heater. It is definitely easier to start the flame on our new water heater compared to the old school control of my old water heater. Correspondence from beginning to end was great - I was notified of my appointment, notified when they were coming over, and received my invoice minutes later via email after they left. Manny was very nice, and told me to call them if we ever had any problems with the water heater. I really appreciate the care for customer. Price was fair and very affordable if compared to the big box stores. They also hauled the old water heater out, one less problem for me. Skip HomeDepot or Lowes, call this company first if you need a replacement unit. Get professional help and save money. Highly recommended business. A+...Thanks again!

Rodney G.

01/01/2023 12:00:00 SA

My water stopped working and water heater warehouse was able to come out quickly and replace it for a good price. The technician was knowledgeable and respectful and took care to be clean and thoughtful in our home. He took the time to explain the new system and overall this was a good experience. I would recommend this company if you need a water heater or service.

Edward N.

2/26/2020

Called on Saturday price was the best of 3 contractors, team showed up on Monday, they were running late but comminicated earlier what the new arrival time was going to be. Very friendly and professional team, removed the old heater installed the new heater very quickly, cleaner up the work area and explained the features of the new water heater and answered all our questions. Excellent service, would not hesitate to hire again.

Christina L.

7/25/2021

They were really quick to respond to my initial inquiry and gave me my options. They arrived within their time frame and ensured a quick and easy installation. Would definitely go back, but hope I never have too!

Javier C.

9/14/2018

100% satisfied! George & Andy just replaced my 14 year old water heater with a new Rheem and they did it in under an hour. So impressed with the level of service and care from Water Heater Warehouse. They were not only early but they finished in an hour! Chris F made a personal call to me the day before instead of using the routine tweets everyone uses and was upfront with the final price including taxes and code upgrades. There was no Bull, just a simple final price that beat out the other two bids I got. Thank you so much Water Heater Warehouse Team, you won me over for the next one :)

David F.

10/13/2018

Wow is the best thing for me to say about Chris and his company. Wow. Not only were they prompt, professional, and incredibly helpful but they also came within 30 minutes of me calling him. I would definitely recommend them for anybody that needed any kind of water heater repair. I wish all companies were as professional and courteous as Chris and his.

Hannah B.

2/28/2022

I rarely write reviews but I think this company deserves taking the time to share our positive experience, their technician was on time, knowledgeable and respectful, he didn't try to charge us anything more than previously quoted. Had the right part to repair the water heater and fixed the problem in 30 minutes, they are the right people if you have any type of water heater issues. I'll definitely use their services again!

Robert H.

3/27/2023

Water Heater Warehouse has great reviews for a reason. Their quality/price is unmatched by professional plumbers. For a specialized installation such as a water heater, you cannot go wrong by trusting Water Heater Warehouse to do the job right at a reasonable price!

J A.

5/15/2020

The water heater was leaking water and we had no hot water. So the next day in the morning I started calling plumbers I knew and searching for good ones on Yelp - I found The water heater warehouse with 5 star ratings on yelp - first I thought it was too good to be true. So I sent a message for someone to respond at approx. 7:30 am. Chris responded back in less than 10 minutes. Then I called and spoke with Chris. He explained to him what I was looking for - he shared with me the options. In the mean time I checked his license, insurance and bond on the cslb.gov - it was all legit. He gave me all inclusive price for traditional water heater and tankless. I went with the tankless. His guys were professional, courteous, good command of English language came within 2 hours, removed the old leaking 60 gal water heater and installed the tankless water heater in less than 2.5 hours. They did not leave any mess behind and everything was digital - very quick and efficient. I would recommend. Chris does take the time to listen, understand and provide options. His price was competitive if not beat it by a slight margin.

Jeanne B.

09/01/2022 12:00:00 SA

This is the best Company I've come across. Maria delivers 'Excellent Customer Service'!!! All the staff are great to work with!
They are quick to accommodate at best...

I wouldn't go anywhere else and have referred everyone who is looking for a water heater install.

Thank you for being a Company who appreciates their customers!!!

K'Hara M.

3/30/2022

Had a wonderful experience. Albert Rodriguez really came through, ensured that I was helped quickly, ensured that I didn't over spend and was supportive through the entire process. Not to mention my water heater works now! Highly highly recommend!

N. L.

6/20/2019

Very satisfied. They were quick to respond to the quote request, followed it up with a phone call, and got a technician scheduled to be at my home within 2 hours. Part replacement was smooth and their pricing was better than all others who had responded to my quote request. Highly recommended!

Tom F.

4/29/2020

Complete recommendation, enthusiastic, prompt, punctual, professional, big discount.

Lisa S.

10/25/2019

A great company!! They did everything I needed and I didn't feel pressured or misled with their services. Everything was quick, clean and they kept in constant contact. I'd highly recommend!!

Simon L.

3/25/2019

First off, I rarely give 5-stars to plumbing services because I had nothing but bad prior experiences. I had an emergency over the weekend with an old water heater leaking and needed a replacement ASAP which means I can't wait to wait another day.

So here's was my experience.

1) Schedule my appointment Sunday 11:30 PM using their website. I requested an estimate for 8 AM the next day.

2) Tim called to confirmed @ 7:30 AM on Monday

3) Then he mentioned that an onsite estimate is really not needed because they offer a fixed price install for a 50-gallon install that included just about everything I needed. MEANS: I have no worries and just get the job done! No more surprises the plumbing industry is so famous for.

4) Took their same day noontime appointment, they arrived on-time and wasted no time installing even while I was away on a last minute errand.

5) About an 1.5 hours later, I got a brand new water heater working. I went with the Rheem brand because it's got great reviews and parts are readily available. They even replaced both my water and gas shut-off valves after noticing they were leaking. No surprise charges, all included with my install.

I'm a very busy guy and this is exactly what I needed. No worries, fast service, and great price on the water heater and install. I'm glad I found these guys.

TIP: Don't wait until your water heater leaks, just replace it when it hits the 10+ year mark. I learned the hard way after my wood flooring got soaked from water leak.

Sonya T.

01/06/2023 12:00:00 SA

Called around to several water heater companies for my rental in Signal Hill CA and WHW was the best including pricing. Don't waste your time with other companies just call WHW. Although I needed a special type they didn't inquire on the different types and I didn't know better so the first install was the wrong heater. The eventually installed the correct one and pleased so far. The communication and invoicing was convenient and consistent as well.

Bert S.

08/02/2018 12:00:00 SA

My water heater needed service. Spoke with Chris for an Appointment. They came by in the time they said. Steve was the tech who came to the door. He wiped his feet off and came in to do his magic.

The Water Heater Warehouse has awesome pricing compared to other companies. Good service and excellent employees. Will recommend to any friend or family member without a doubt in my mind.

Chris L.

02/06/2023 12:00:00 SA

Quality work in the replacement of my water heater. The price was very competitive, great pricing! The crew was very professional and friendly. Took his time in explaining the function of the water heater. I highly recommend Water Heater Warehouse.

Stephane P.

2/21/2020

Great company and prices. They have been a pleasure to deal with and have excellent installers. I would definitely purchase another water heater from them in the futures.

Chuy F.

01/05/2015 12:00:00 SA

My water heater was giving me problems so I found these guys online.

I called them and they gave me a quote fairly quick. They had very good pricing and were able to deliver and install the same day.

Definitely recommending these guys to all of my friends and family.

S H.

10/19/2018

I noticed that my 22 year old water heater was leaking and getting worse by the minute. So after not being able to find the same brand for a replacement, and calling around to several suppliers, I found The Water Heater Warehouse on Yelp and that was a lucky break for me. They were able to come out the next morning and after inspection said they could install the one I wanted that very HOUR! They got right to work and within a few hours had the old rusty one out and a shiny new one in with a drip pan, pressure relief pipe, new gas supply line: in short they had way more features than other companies had offered at no additional price plus the men were so professional and accommodating and also courteous. We used to have a business ourselves, so we know good customer service and skilled workers when we are fortunate enough to have them in our home. By the way they DID give us the discount for mentioning Yelp! Save yourself time and worry and also $$ and call The Water Heater Warehouse for your new water heater, you will be glad you did.

Juan A.

5/28/2020

It was time for new water heater. My water heater wouldn't produce to much hot water anymore it will run out quick. Talked to Chris and recommended me a 50 gal. Chris answered all of my questions and his response time was quick. The guys came 40 min late to our installation appointment but they informed me why, due to trouble to there previous installation which is understandable. Not all installation are going to be easy. But man these guys were quick with my water heater installation and made sure everything was right and working. They informed me how the water heater gas control valve worked.

David A.

2/25/2017

This is the place you need to go to if you need a water heater and want to save money. I stopped in on a Monday just to see how competitive they were on price. Made my decision right then and had it installed by Thursday of that week. I have had it for just over a year and very happy with my decision.

Kelli G.

10/22/2020

I'm a maintenance coordinator for a property management company in Fullerton, CA. I was hiring plumbers and having our clients pay way too much money for a water heater.. I was happy when Albert introduced himself and presented their service with pricing. We now save hundreds of dollars for our clients. I couldn't be happier with their customer service; the turnaround time is impressive.. I highly recommend this company!! There's a reason they have a lot of 5 star reviews!!

Matt-Nikki J.

6/20/2022

I was looking for a company to flush my water heater hopefully making it last longer. I requested a quote through yelp and Chris got right back to me. We scheduled a date and time. Louie came out the following day and was great and on time. They will be my regular company to go to!

Claudia K.

3/27/2018

My water heater suddenly started leaking and needed it replaced asap as the water was seeping under my tile. I requested several quotes via Yelp and Chris was the first one to respond...at 6:30am! He was super nice and I definitely didnt feel like he was trying to up-sale me...in fact what made me feel even more comfortable with his company was that I had requested a quote for a pressure pump, but Chris was so honorable that he suggested I wait to install to see how the new water heater works at our home as we may not need it afterall. I know any other company would have been super quick to up-sale me on that and for that I felt super confident I was choosing the right company. The quote I recieved was super competitive compared to the other quotes I recieved...in fact it was half the price! I didn't care that the unit was open box and may have some markings since the unit is housed in a little closet in my laundry room. I just wanted to make sure it worked and was installed properly.
Chris was able to schedule me for later that afternoon and in less than an hour the guys were able to replace my unit and haul away the old one.
I am super happy with my decision to use Water Heater Warehouse. I highly recommend their services...not only for their prices but for their honesty.
Thank you Chris. You made this headache of an issue super easy to resolve.

Frank M.

03/01/2021 12:00:00 SA

I had a 17 year old water heater replaced by The Water Heater Warehouse. I called at 10am on a Friday and the quote, paperwork, contract, and the work was done by 8pm same day service! Who does that anymore? Great work ethic.

Anthony N.

09/08/2018 12:00:00 SA

I can't recommend these guys enough. I found them through Yelp and it just happened our friend also used them earlier. Jimmy and his son were courteous and professional. They were able to install a new water heater the following day and didn't try to up charge me at all. My father speaks only in Spanish and he was able to translate everything. The best part is, they beat all of the quotes I got with the same equipment!

Paul F.

10/13/2021

Recently our water heater began to drip, when the problem got progressively worse, I knew it was time to replace it. I knew I wanted a Bradford White. The last one lasted 23 years (with no problems) and it's made in America.

I did a fair amount of research on both the water heater and contractors that installed them. I requested a quote from Water Heater Warehouse. Yelp said they usually respond in 10 minutes, but it was a Sunday, so I wasn't expecting anything immediately. Chris responded in about 2 minutes!

Because I had pretty much laid out what I was looking for Chris quoted me a price in his response, and told me the model number the quote was for. That was one of the 3 I had Identified as potential replacement candidates. His price was extremely competitive, and he stated up front that the quote included: The water heater, installation (labor and all required parts to get it up to code), haul away of the old water heater and taxes! He also said no surprises or up selling at installation.

I said great, when can you schedule the installation? His response was Monday (the next day) and that he would call with in an hour with the details.
He called about 50 minutes later with our appointment time the next day and the name of the technician (Eddie C.).

The next day the technician called to let us know he was on the way and showed up a full hour early. They (Eddie and Louie, I believe) completed the work in under an hour and a half. All new piping in and out of the water heater, drip pan new gas line and a new quarter turn water shutoff valve (I was not expecting that). They cleaned the area they worked in up very nicely when finished.

I got the product I wanted for a great price. The work was done professionally and on time if not ahead of time. They did everything they said they would do and they were prompt and professional.

THIS, is how you run a business! I will encourage everyone I know to call The Water Heater Warehouse when they need a new water heater.

HIGHLY RECOMMENDED!

Greg F.

10/12/2018 12:00:00 SA

Ok, you can stop looking... I just wanted to replace my 14 year old Braddford White 40 gallon unit before it got the best of me, so I sleuthed around. Believe me, this place has the best prices, most knowledgeable staff, and their installers were true pros... Manny was excellent! I promise you won't find a better deal anywhere else.

Frank A.

08/06/2019 12:00:00 SA

Last week my water heater was giving problems contacted several plumbing companies and Chris from the water heater warehouse gave me unbeatable price to install a new water heater at my house Chris was very honest and professional. I hired the water heater warehouse to install a new water heater at my house and I'm very happy with my new water heater. Eddie came to my house on time remove my old water heater and installed a new one. This guys are pros giving them 5 stars because they deserve it save me several hundreds of dollars when other companies wanted pictures and keep changing the price, well not the water heater warehouse Chris gave me one price and that's the price I got invoice. I would recommend to everyone don't waste your time looking for cheaper price the water heater warehouse has the best prices. Thank you Chris for all your help.

Rebecca W.

12/16/2018

Went from a tank to a tankless. Quick service. Competitive price. Only complaint is they left about 8 sharp nails/screws spread around on the ground where they removed my old water heater was. Luckily my dog didn't step on them. Overall I'm very happy with the service.

Rollin G.

09/07/2022 12:00:00 SA

Really bummed by the performance of the Water Heater Warehouse. I spent $4,200 for a tankless water heater installation.

They took out my old water heater and installed the new tankless water heater. With the amount of reviews they have, it's a no brainer that you'd give them a try.

Unfortunately, my experience was subpar at best. They installed the water heater. I asked them to try it out to see if the water was hot. It never got hot but I was told it can take time to get hot. It ended up never getting hot water.

I called the company and they came back out. They realized it had an error message. 20 minutes later and it comes back that the water heater won't work in my condo. They gave me concise reasoning as to why. What is frustrating is they didn't do this diagnostic testing before they installed the tankless water heater.

The company uninstalled the water heater and refunded me my money right away (I respect that). They didn't offer a discounted product or any other solution. There was no sense of urgency on what they could do. They told me none of their guys were available to install that night and didn't even mention about a time tomorrow.

Ironically 3 of their employees showed up to help their guy uninstall my product. I guess their time freed up.

For the sake of quality control, I called 4 other water heater companies that I found on yelp (the same companies you'll find in a search for water heater installs).

All 4 told me with the pictures I gave them, and the basic knowledge of my home, that they would never recommend a tankless water heater based on the location of the water heater in my home due to the fluctuation in gas levels as the gas travels more than 50 feet.

I run my own business, and understand the power of reviews. This needs to be a learning experience that you can't just show up and install something without doing your due diligence.

For a $4,200 installation, with most of that cost going to labor, I'd hope you'd send someone familiar with the style of home. It's okay bringing guys to learn how to do it, but it's a high cost to install a tankless water heater and not understand the nuisances. I pay top dollar for top dollar service and experience. The top dollar price far surpassed the experience that arrived on site.

I mean no disrespect to the laborers that arrived on site, but as a business owner, you NEED to have a Standard operating procedure that each employee follows. A SOP allows for guys like Eddie who is an amazing worker to be able to assess a condo prior to install and determine if a tankless water heater is appropriate or not. A SOP will give the employees clear steps and questions to get answered so they know how to do a certain job through completion. A SOP also allows guys of different experience levels the chance to follow guidance that experienced managers laid out for them, without the managers being there onsite. They sent me the response from the Noritz rep.

- look for a secondary/step down regulator which is usually present in condo/apartment settings. You have good gas pressure, but it drops to 0 water column when they try to fire the heater. It's either the gas line is undersized or 1 or both of the regulators has gone bad.

- No tankless will work with 0 or inconsistent pressure. The job of the regulator is to maintain consistent pressure. So it's either that, or the 1/2 inch gas line is too long. You can only go 50 feet on a dedicated 1/2 inch line with that heater.

this is a GREAT example of what to put in a SOP. You'll never make the same mistake again. I only say all of this to spare y'all from losing close to $5,000 on a job again for something very easy to cross train on.

I sourced a new water heater company that will be giving me hot water in my home before 9am tomorrow.

Their employees are hourly and work as early as 6am (after I spoke with most of them). They lost a $4,200 sale on the product + all of the double time these guys made installing it and taking it down. A lot of money lost for simply not fighting to make it right. I wish y'all the best, and I hope you take my feedback to heart and make corrections.

Shirley G.

09/06/2019 12:00:00 SA

Pamela answered the phone and quite knowledgeable about the problem with my water heater as I explained the problem. Pamela is to be commended for her excellent inter personal skills. I made an appointment for later in the afternoon which I was quite pleased with as I wanted same day service. Eddie and Sergio arrived at the appointment time. Both were quite knowledgeable, professional and polite. My new water heater was installed without any messy cleanup. Both men went above and beyond to ensure that I was both satisfied and pleased with their installation of the water heater. Thank you for your service.

Kervick C.

04/11/2018 12:00:00 SA

I call Chris on a Sunday my water heater was leaking,he informed me that he could come on Tuesday to replace it,his team call to let me know ahead of time,.txt pics before and after Chris didn't hassle me about the payment he was patience,very professional a real class guy you won't go wrong with water heater warehouse,and also beat homedepot and Lowe's.

LI H.

7/27/2020

Omg! I can't thank enough to The Water Heater Warehouse! They are a total life saver!!! I purchased a new water heater from Home Depot, and originally I was going to ask the contractor referred by Home Depot to install the water heater for me, but the guy came and gave me an estimate, the price was way different than I was told on the phone. So I decided to do some more research, and I found this Water Heater Warehouse! So I gave them a call and tell them my situation, also I sent Chris(the guy who I was talking to) couple of pictures of my old water heater, and he gave me the price immediately, so we set up an appointment two days after(they were extremely busy). So today, the technicians came, they sent me a text 30 minutes before they come, they look very clean, professional, and they both wore masks.

After they saw my water heater, they just did some measurements, and asked me to shut off the water, then they started working! It only took around 5 minutes for them to take down my old water heater, and It didn't take long for them to install my new water heater either.

After they finished, they cleaned up the space ( they kept the whole space very clean at all time) Then they called back to their office for the payment(they don't deal with money) and it was the price that Chris told me, no surprise! Also, they take Amex, visa, master, cash or check ! it was a very lovely and ZERO hassle experience! Loved it!!!!

Dale M.

07/04/2018 12:00:00 SA

I generally do these repairs myself, but hey, at 56 and nearing retirement, I just can't risk injuring my back. So, it's time to call in the younger professionals.
I called around, a lot!
Quotes were between $2100.00 to $5,000.00 just to change the heater which is generally a 45 minute job in most cases.
Our water heater is located in our service porch, within cabinetry. It's nice to have it hidden, but lifting it out is cramped and difficult.
Chris was an absolute champion when I called Sunday afternoon and he scheduled us for Monday, 11:00 to 1:00PM.
They arrived right on time and went to work.
We had them install a new hot water circulation pump and also a 3/4 inch ball valve to help flush out the heater for periodic maintenance.
Everything went perfectly!
No add-ons, no issues, and the job was extremely well done. Exactly as expected.
Their price was 100% acceptable, in fact, it was the lowest quote we had received and they installed an American Made water heater, Bradford White.
If you need a water heater, don't hesitate to call Chris, I'm sure you'll be very pleased with this second generation, family operated business.
Oh, they're also extremely high-tech in regards to e-mail and text notifications of scheduling, driver arrival times and completion information.
Thanks for the job well done.

Will S.

1/31/2019

Contacted these guys via yelp after they were closed for the day. Got a response in one minute! After a couple of questions they gave me an estimate without even looking at the unit that had to be replaced. I had two more estimates done. The Water Heater Warehouse was by far the lowest price. Almost sounded too good to be true. I scheduled a time between 8 and 10 the next morning. Manny & Arturo arrived almost half an hour early, which for someone who has been without hot water for two days was a blessing! They got to my house at 7:34 in the morning and were packed up and on the road by 8:18! Outstanding!

M M.

01/09/2022 12:00:00 SA

Excellent service! Was responsive and helpful in a time of great need. The staff were knowledgeable, efficient and professional. I highly recommend them!

Vicky S.

8/30/2018

Finding a new water heater was so foreign to me. Everyone at the water heater warehouse was so helpful! My water heater was installed quickly and at a really great price.

Mina A.

5/18/2017

My water heated broke down after only 8 months (bought it brand new) and typical scumbag Whirlpool refused to repair it. I figured out what part it needed, and had them send me one, but had no idea how to install. Looked up water heater on Yelp and these guys were the top pick, so I booked an appointment.

I was thoroughly impressed by the quality of service, speed, and overall expertise exhibited by STEVE and The Water Heater Warehouse.

Will definitely be calling them again for my water header needs.

Brian V.

7/22/2022

Superb service!

The panel for my water heater went out and called this company to schedule a estimate. They came the next day and they had the part I needed. Long story short they fixed and serviced my water heater within a couple hours. Customer service A+, Quality of Service A+ and Time and Efficiency A+! Highly recommended!

Mike M.

09/05/2020 12:00:00 SA

These guys are amazing! Our water heater broke on Thursday and we were able to get a new one installed today! Chris provided excellent customer service during my phone quote answering all my questions thoroughly and providing the best price. Scheduling was smooth by front office team and Louie G/Assistant did an awesome job with the professional install! Overall, a 5 star experience! I highly recommend!

Wendy C.

01/01/2020 12:00:00 SA

After my experience, I can now understand why The Water Heater Warehouse has a 5-star rating. Friendly customer service and amazing technician!

The pilot light on my Bradford White heater kept going out. After a couple of days of constant relighting it, I finally called TWHW on Friday, 12/27/2019. Tim was very friendly and gave me some pointers and told me to check if the heater was still under warranty which unfortunately expired in August 2019 (6 years). We scheduled for Monday, 12/30/2019 at 11:00AM - 1:00PM.

Friday night when my husband came home, I told him about what Tim said. So we went to the garage to check the vent hose and realized it was not connected properly. My husband re-positioned it and re-lit the pilot light. And it stayed on into Saturday. I thought we had solved the mystery! So I called and cancelled the Monday appointment. TWHW was super nice and said to call them again if we future service.

Unfortunately Sunday came and the pilot light was once again going off constantly. Strangely Sunday night after I lit the pilot again, it stayed on all night. Monday rolled in and even though the pilot light was still on, I decided to call TWHW again anyway to set up the appointment on Tuesday, 12/31/2019 at 8:00AM - 10:00AM. Manny was the assigned technician. Wouldn't you know it, the pilot light never went out on Monday and stayed on just about 5 minutes before Manny showed up.

Manny arrived just before 10:00AM. He was very cordial and professional. I explained to him about the issue. He lit the pilot light in one try (which we sometimes had to try multiple times up to 10 tries). He open the cover to check the wire and saw no problem. He also checked the vent connector and said it was not anchored down completely. There was no screws to secure it. The other company that installed it obviously got lazy and only tape it which came lose after a few years. He screwed it down and re-enforced with tape. During the whole time, the pilot light never went out.

Here comes the amazing part, Manny did not charge me for this appointment!!! He said 'There was nothing wrong with your water heater. No charge. Happy New Year!' WHAT? Seriously? Miracle does exist? my year 2020 is going to be a really happy year because of Manny!

If you need repair/installation, this is the company you need to call. Amazing people which makes amazing company!

Hiep L.

9/16/2020

Excellent service. I got my rebate even before my CC bill.

Christine C.

06/11/2018 12:00:00 SA

Replaced our water heater last weekend. Waited to write the review to make sure everything was working properly. Very happy with this company. Serviced within two days of calling (wasn't an emergency so I was able to schedule for a Saturday like I wanted), tech was professional and courteous, they were on time and kept me apprised of when they'd arrive within the window they gave, and was the best price I found after getting quotes from several plumbers. It was literally about $500 less than other companies I got quotes from. Very happy I found them! No hidden charges either. The price they quoted was exactly what I paid and they emailed me the receipt instantly. They also took a lot of care not to damage the floor as they pulled out the old water heater and installed the new one. Even if you're up in the South Bay, if you need to replace a water heater, this is the company to use.

Steven T.

3/28/2018

Very efficient work! They were in and out in two hours and did an excellent job connecting the water heater, removing the old one, and more importantly they were so much more affordable than all the other companies out there!

Candy T.

08/02/2019 12:00:00 SA

Amazing service!!! Chris immediately responded to my yelp message, and I got a next-day appointment. It was seamless. Eddie and Arturo were true professionals. They were on time and did a wonderful job replacing my old water heater with a new one. Haul-away service provided! It was a great experience!

Matthew C.

03/03/2019 12:00:00 SA

Fantastic experience! Incredibly prompt and professional responses both via yelp messaging and phone. Installation/service was fantastic as well and also VERY well priced compared to hiring a plumber. Definitely the way to go.

Bev R.

1/19/2018

Steve installed my water heater today. A fine young man, polite and knowledgeable. I couldn't be happier and will recommend Water
Heater Warehouse to my friends. And the price was great too!
Thanks for the great service.

Bud P.

4/27/2019

Over and above and beyond what I was expecting for service. allowed us to have him go away for half a day and come back later in the day so we can procure an additional part needed.
as nice as can be for a very reasonable price. Technician was Tim.

Karl T.

4/30/2023

I've used this company twice and I've found them to be friendly people who get the job done without breaking the bank.

Jane W.

06/04/2021 12:00:00 SA

Fast response, good communication, clear contract up front, clean execution. Bang, bang, bang, we have hot water the next day.

J. C.

09/12/2018 12:00:00 SA

These people are amazing! I called them on Thursday because my water heater had some lights blinking and wasn't heating water. I spoke with Chris and instead of charging me to replace something I have no idea about he suggested I call the manufacturer of the water heater to see if I could get a replacement part since it should still be under warranty (we purchased 1.5yrs ago). He told me what information to gather before I called and everything! I called the manufacturer and sure enough, Chris was right! The company sent me a replacement part the following day free of charge. I called Chris again to see if they could come out and install the replacement part, unfortunately, they were booked up that day (Saturday) but they offered to come out on SUNDAY! Sure enough, they stopped by on Sunday at the time they said they would! But wait it gets better! They installed the replacement part in 5 minutes so the guy that came said he didn't feel comfortable charging me the full amount they quoted me over the phone for 5 minutes of work. He stated they care more about their customers than trying to make a quick buck. WAY below the quoted price I couldn't even believe it! The integrity of these individuals is just amazing. It's not often you come across a company that cares more about their customers and being honest rather than making money! I would 100% recommend them to my closest friends and family. I truly believe they are an honest company and that you will not regret getting these guys for the job! Thank you Water Heater Warehouse!!!

Cheryl A.

09/04/2021 12:00:00 SA

We've been out with hot water for two days. I am so glad to find Water Heater Warehouse on YELP and thankful to Chris for the quick response. Great job guys!! Thank you for getting our water heater back.

Rob G.

09/08/2021 12:00:00 SA

I called to schedule a tankless water heater installation and the process was great

We received a text giving us the date, time, and name of the tech that was scheduled to arrive. The process was great because they kept us in the loop all along the way

The tech named Art arrived before his scheduled time which was fantastic. Art was very friendly and professional

The work was completed and they provided details all along the way

They removed the old water heater, cleaned up the area and improved the aesthetic with the tankless option

The installation was quick and seamless

I added pictures of the before and after the installation below so you can see the quality of the work by this company

We will definitely be using Water Heater Warehouse again and we highly recommend them

Rema C.

8/23/2018

We just moved into our home a couple weeks ago. Our water heater was noted on our Home Inspection Report as something we needed to look into. I asked Water Heater Warehouse for a quote through Yelp, and Chris responded immediately (within 5 minutes). He asked me to send him some photos of our water heater, and took the time to chat by phone to answer my questions and explain the situation - that we didn't in fact need any service done. We easily could have spent $$ on having someone come out just to take a look, and truly appreciate Chris' honesty and integrity to save us that money. If anything does go wrong with our water heater in the future, I will be contacting Chris!

Wendy N.

05/03/2018 12:00:00 SA

Wow, they are exceeding my expectation! I contacted this company, one day later; the new water heater is being installed!!! They offer the best price with the best service. They have pretty good tracking system to set up the appointment, notice the arrival time of the technicians and send out the invoice. The two technicians I met, they are very nice and professional, they arrived on time and did the excellent job and I am so appreciated. I will refer this company all of my friends. Thank you so much!

Justin K.

03/12/2022 12:00:00 SA

Chris and his team made the replacement of our water heater effortless and I feel like we got a fair price. He also walked me through the options that I had (traditional or tankless)thankless, including the potential rebates so I could make the best decision for my needs. After a quick conversation (no more than 10-15 mins total), I had my appt booked the same day even though I really wasn't in a huge rush. A few hours later, the job was complete! The install crew was very helpful, worked quickly, cleaned up perfectly after themselves, and gave me the overview of the pilot light system and offered to tell me how to flush it if I wanted to do it myself annually. Highly recommend this company!

Wing F.

2/19/2021

My water heater went out in the evening. I contact this company through YELP and to my surprise Chris responded. They came out the next day. I thought I needed to replace the entire water heater but they said I only needed to replace the control unit. They were fast and very friendly. I would definitely recommend them.

Leigh M.

7/30/2023

We chose Water Heater Warehouse to replace our water heater, after researching area installing / service companies, checking ratings & reading individual reviews on multiple sites, and calling them and a couple of other firms. We started this project when the Rice Krispies ('Snap, Crackle & Pop') from our almost 10-year water heater became audible inside the house about a year ago, after almost every time we ran hot water ....... even just rinsing dishes! Busy with work & raising kids, we'd never flushed our water heater, so my first calls were to ask about a service call to flush, and the folks at WHW advised after this long, it would not do any good, but kindly suggested the noise did not mean we had to rush to replace it, saying that if it was still producing ample quantities of hot water and not leaking, we could put it off a bit but should make plans. So we did.

But after the two other most critical appliances in our home failed this month - our washing machine and our refrigerator - from which we lost & had to toss almost $300 worth of food, I decided we must be proactive with replacing our water heater. So i called WHW again and spoke to Lucy, who was both personable and professional in helping confirm the right water heater for our needs at a competitive price, and book a quick scheduling date that meet our needs. Our technician (Manny) arrived well within the time window committed; he and his assistant got right to work, carefully explaining as he diligently disassembled our old water heater, taking care to note how our recirculating pump was installed, and then installing the new heater. As they finished and completely cleaned up their work area, I asked for instructions on how often and how to flush the water heater (lesson learned!), Manny clearly and concisely articulated the steps to performing this task and the recommended frequency.

In addition to ALL of this, as a guy who worked 25-years in technology sales; I was impressed by WHW's full adaptation & use of technology - to confirm the agreement, book the appointment, and sustain communications throughout the project.

Bottom line - it's no surprise why Water heater Warehouse carries a rare 4.9 rating on Yelp - even with almost 700 reviews! I will definitely recommend Water Heater Warehouse to my friends & neighbors! Thank you, WHW team!

Angela L.

09/05/2018 12:00:00 SA

I kind of feel like I won the lottery. TWHW is the best combination: good and cheap (I mean that in the good sense of the word). I nearly passed them up thinking they only sold waterheaters. I sure didn't want to DIY this project.

My 24-year old water heater finally died yesterday. (What a unit. That was the only issue I ever had with it. Had I flushed it yearly, who knows how many more years it could have lasted. All the plumbers said, they don't make them like they used to; don't expect the new models to last that long.)

I called 4 plumbers. TWHW was the second to respond and offered to show up for a quote. That was all within 30 minutes or so.

Chris reviewed options with me and we agreed on a Bradford White unit. He gave me a quote including replacing the unit's stand and a few other things to make sure it was to code. This quote was so much lower than the others I received. BTW, all of the other plumbers I contacted from Yelp for quotes were extremely courteous and gracious when I explained that I found a deal I could not pass up. Many gave me tips to make sure I was not being scammed. They all had 5-star average reviews and over 100, not sponsored search results.

After gathering other quotes, I called TWHW about noon the next day to make an installation appointment. About two hours later, the technicians showed up and did the work as described (actually gave me slightly bigger capacity unit for the same price) and for the price quoted the previous day. It was explained to me that they can offer this low price because all they do is waterheaters, and they order a bunch at a time for a discount from the manufacturer.

So there you have it. Quick, easy to deal with, the lowest price. Oh I forgot to ask for my Yelp $25 discount... Who cares! I just saved hundreds of dollars.

Bill L.

4/22/2021

The most ethical and customer service-oriented Water Heater/plumbing company I found on Yelp.

Our water heater started leaking from the bottom causing damage to the drywall and garage flooring over the weekend. I started calling around Sunday night to see who can come out and look at it. I was shocked to see how many companies were so unethical, from the exaggerated price quote to the racket they are running with the restoration companies they work with to fix the flood damage. Unfortunately, many of them have high Yelp ratings.

The Water Heater Warehouse was the ONLY company that was so upfront about what they will do and offered the BEST price. The quote was literally half of Pristine Plumbing on the high end and more affordable than all the other companies I reached out to!

The company didn't try to take advantage and offered the same install accommodation that other companies made seem like a perk. Specifically, the temporary setup until the flood restoration was completed and the reinstall back in place. Water Heater Warehouse, was very quick to come out the second time for a re-install even though the full amount was paid at the time of the temporary set up.

No gimmicks here, business integrity and customer support at every step.

Bruce H.

02/05/2022 12:00:00 SA

Excellent professional service. Fast, professional and courteous. They showed up on time, did the job and stayed a bit to show me how the heater works. Everything is clear and concise without any hidden costs or hassles.

Jerome W.

1/30/2016

False advertising on Craigslist guy quoted me 300 for a 40 gallon water heater and when I get there he said 300 is for the 22 diameter heater and 375 for standard heater and wouldn't allow me to use 50 coupon posted on Craig'slist for any heater it was a waste of time. Seems really fishy to me and they're all banged up and when dealing with gas not worth the risk.

David N.

2/17/2021

Scott is just leaving after fixing my water heater without charge. His knowledge, my stupidity, allowed him to fix it in no time. Thank you Water Heater Warehouse. Also, a thanks to Chris for his understanding and cooperation in ordering repair parts yesterday. Lucy, was also extremely helpful on the phone as well.
Don't go any further than the Water Heater Warehouse for any water heater needs. Parts, service, installation, advice or a new water heater. They also sale open box units if interested in saving a few dollars.
Great service. Thanks to all...

Brian N.

12/18/2019

I had them replace my old water heater tank for a tankless one. I also had them install a salt free whole house water softener.

The entire experience was wonderful. They were in constant communication with me as to when they would be arriving at my house and were able to answer all of my questions. They worked around my work schedule and completed the entire install in less than half a day. Their work is clean and professional.

I had the install done back in June. What prompted me to finally write this review was that the tankless water heater started to make strange noise when I used hot water. It was a Sunday afternoon, thinking they'd be closed, I messaged them through their website. Within 5 minutes, someone called and I was able to schedule a technician to come out and check out the issue the next morning! This was great service. They found that due to all the rain we had during that weekend, water and condensation got into the system and had to be cleared out. They fixed it within an hour and I haven't had any issues since.

The guys here are top notch and I highly recommend them!

Naomi P.

08/07/2020 12:00:00 SA

I was very impressed by how quickly they were able to get me on the schedule. Very friendly and professional. Thank you so much. Will definitely recommend

Steve Y.

2/18/2021

Water heater pilot went out. Re-lit it but would only stay lit for a while and go out again. Called at least 6-7 places on yelp and decided on The Water Heater Warehouse. They were very responsive and courteous over the phone. Explained the reasoning why my 8 yr old GE water heater couldn't be repaired and a new one would be recommended. Called a few other places not wanting to replace it due to the cost and mostly got the same explanations. Steve and Luis were awesome. They were super professional, wore shoe covers in the house and face masks. These guys were super nice, great communication from the beginning till the end. Loved these guys. Great job with installing my new water heater. We have HOT water again. Praise God!! Thank you guys!!

Judy S.

1/19/2021

Very positive experience with Water Heater Warehouse. The owner, Chris communicated with me via online chat which was very helpful. He was very knowledgeable and gave me a one price quote that included everything, no extra cost for this and that. And he guaranteed his price was lower or he would match plus an additional 5% off. He was right. I checked four companies and his price was the best. My water heater is outside so it was installed while I was at work. Installation was great and clean up superb. I was able to call in to make my payment. So easy, great top notch service, and no hassle. Totally honest and fair. I highly recommend Water Heater Warehouse.

Andrew U.

11/14/2018

This is example of the great company: organized, professional, fast, no tricks, and great price. Send message through yelp and Chris responded within 2 min.
I needed to replace water heater. After I provided model, brand and size, Chris gave very clear information on cost and service with suggestion. Very good price! (I called other companies but Chris' explanation of service was very good and concise).
Scheduled service, his technicians contacted me ahead of time of arrival (arrived on time) and completed all tasks as promised.
Well done. I wish prosperity to these people and company overall.

Justintime H.

7/17/2021

Professional, on time, courteous and responsive. Highly recommend!

Christina K.

7/17/2021

From the receptionists to the service technicians, everyone was friendly and professional. They were willing to temporarily set the water heater on the ground so I can let the stand completely dry. They come back another day to finish set up. Thank you!!

John D.

5/17/2018

My tank was on its last legs. The light went out and Chris came next day on the Mother's Day. Assessed my tank and gave his recommendation. George and Steve came 2 days later to replaced it with a high efficiency Bradford White water heater. Very friendly and clean up after they are done. Very professional outfit.

Joyce O.

4/30/2018

My water heater stopped producing hot water on Friday. Water Heater Warehouse came on Saturday to replace. Fast, efficient, friendly, and much cheaper than Home Depot's quoted service. Good experience overall.

Linda N.

05/01/2023 12:00:00 SA

I needed a new water heater and installation, stat. Michael and his team quickly responded to my request for a bid. Their estimate was reasonable and their communication and work were excellent. Every touch point with the team - from quoting from Michael, to scheduling with admin, etc, has been pleasant and professional. Michael and team made the entire process quick, stress-free, and so easy! Highly recommend.

Mitch R.

2/20/2021

This is a great full turn-key service. I made one call and less than 24 hours later had a new water heater installed, and my old one hauled away. I did not have to go find/buy a heater from one place, get the fixtures, hire a plumber, find a way to haul off the old one, etc. If you want to play general contractor and do these steps yourself you might save a little, but if making one call and writing one check is more your speed these guys are awesome.

Communication is excellent - texted me 30 mins before arriving, which they hit exactly in the window - and the guys who installed (headed by Manny, who is named in a few other reviews) really knew what they were doing. I told them that due to excessive scaling that I could not drain it myself, but they said no problem and had the old one removed and the new one installed in only 90 minutes. They were masked and gloved and kept social distancing, and even wiped down the entire area when done, which I appreciate these days.

I highly recommend.

Ronald A.

12/31/2018

Thanks much Chris and associates with the installation. You came on the day I called to assess the situation. The install would not happen if not for Chris (the owner) recommendation for the floor repair. I highly recommend the Water Heater Warehouse for their quick response and the clean installation!

M C.

12/02/2019 12:00:00 SA

Chris is very professional and offered a very competitive price. A day before the job he even emailed me a copy of the invoice which eased my worry about any hidden charges.

William K.

1/30/2019

I called Chris the owner on Saturday afternoon even though they were closed and he answered to take care of my problem. My water heater was off for two days but he scheduled a replacement for Monday morning. His crew arrived on time and Installed in one hour. Very pleased with the service and friendliness of his staff.

Vicki W.

01/11/2023 12:00:00 SA

Very impressive with their service. Very easy to deal with. WHW provided the quote which included all necessary accessories to codes. No surprise in the end.
The crew arrived in time. Even the did not speak English well but they would use cell app to translate to English for communication. The total process took around 70 mins (30 mins to drain the water heater tank).
Highly recommend their service.

Jay H.

12/02/2021 12:00:00 SA

Seriously good and easy experience with this company. This is one of the few companies that would quote price over the phone. The heaters they install are good quality ones compared to the big box stores. They have a 2 yr no questions asked warranty. They will match or beat any other written quote.

The install took a bit longer than expected due to small things like vent line setup and stand height issues. The good news is that they took their time to do it right and kept my utility closet looking neat and organized. The vent lines were all taped, the unit bolted to code, and they took the time to explain detailed maintenance procedures.

Communication was pretty good. They always have people to answer the phones and their use of electronic contracts was appreciated. Made acceptance and work orders very easy to accept and very clear so both sides know exactly what's included.

The only nit-pick is that they don't work on Sundays, but completely understandable. I went an extra day without hot water and am glad I did. I'll recommend everyone to this company for a water heater.

Kat T.

10/04/2018 12:00:00 SA

I am very happy with the service I received from everyone at The Water Heater Warehouse. My initial contact was with Chris in sales. His quote was thorough and detailed. I had questions about the model I was to receive and he answered me quickly. The pricing was very fair and getting an appointment was easy (they have multiple teams installing water heaters every day).

When the installers arrived (during the specified time-frame) they brought the wrong water heater. No problem, we'll go and get the right model and be right back. They knew what they were doing, the installation went off without a hitch and now I can check this off my to-do list. Thanks so very much!!!

Stephanie D.

03/08/2021 12:00:00 SA

The installer was very friendly and professional. We just passed the inspection today. I liked the automated reminders for the install time and inspection. Great service overall.

Linda C.

07/07/2018 12:00:00 SA

Our water heater went out late on a Friday evening. I requested a quote through Yelp and Chris actually answered moments later at 11:30 pm. He gave me a quote and had a new water heater installed the next day. The technicians were knowledgeable and professional. By supplying and installing the new water heater, there was no need to run around to Lowe's or Home Depot trying to price comparison. Chris told me the brand of water heater he would provide and I did some online comparisons. Determined his was a very highly rated brand and went with it. We couldn't be more pleased. Call them first!

Blake E.

3/18/2017

I loved working wth these guys. Chris in the office was honest and up front about cost, installation and exactly what I was getting. My tech Manny showed up on time, was friendly and very respectful. All in all, he had the job done in about 90 minutes. Seriously, if you need a water heater, these are your guys.

Shannon C.

01/10/2021 12:00:00 SA

Timely excellent service on installation, including all the modifications that they needed to complete in a tight fit area. They were very professional in the careful handling, quick in and out service, followed all the guidelines in keeping us safe, and setup a quality water heater for a reasonable price in no time.
They are a great team of professionals! Thank you for improving the quality of our lives and restoring our hot water once again. Great local company with outstanding service!

steven p.

10/31/2020

I'll have to agree with all the other positive reviews. This is the sort of company you want to do business with. Organized. On time. Respectful of safety. Quality workmanship. Good prices. Quick availability.

Justin D.

11/29/2021

Every so often you come across a company that just knows how to do business. This is that company. Chris puts so much dedication into customer satisfaction and it shows through all these flawless and well deserved reviews. For those who simply want to get the job done at a fair price, stop scrolling and just hire the Water Heater Warehouse!

For you keyboard/research warriors who love to do research--like me! I still highly recommend this company due to their outstanding customer service. I talked to A LOT of companies, but Chris won my business with his professionalism and dedication to customer service. Chris is committed to provide you quality service ASAP, which is a huge help because no one likes having prolonged plumbing issues. I was so shocked he answered my inquiry's and questions after hours and on weekends.

For the first visit I watched them remove & install my new Bradford White water heater. This company truly stands by their high quality work. I had additional concerns about passing my city's inspection and Chris was prompt in his response and sent another truck within 48 hours to address my concerns. I'm very impressed and would highly recommend them for any of your plumbing needs.

Shout out to Steve & Robert for setting up my draining pipes and Luis & Luis for installing my water heater in less than an hour. Had the pleasure of meeting two separate service trucks and both were professional, knowledgeable, and provided high quality work. Very Impressed, Highly Recommend, A+++!

Mike G.

09/10/2020 12:00:00 SA

Appreciate the great work and fair rate given by Chris for our tankless water heater installation. He also applied for the city permit and the rebate (for a fair fee). Chris scheduled the job quickly and also followed up with our tenants as there wasn't warm / hot water flowing initially. Look no further for your water heater installation or repair needs.

Jon T.

5/31/2019

Seriously the best group of people to work with. Used them for our Ware house facility and they where responsive and helpful. These guys are GREAT

Nhue G.

8/15/2021

Great service! Our water heater broke the night before. We called a few places and Water Heater Warehouse has good price and very responsive. They were able to come the morning we called and install a new water heater quickly.

They also provide warranty and will price match as well. Overall, it was great working with them and we had a stress-free experience. Our water heater was up and running that day.

L G.

7/27/2019

Utmost praise. Very professional, on time, and absolutely the best price. Thank you. I highly recommend.

Jen L.

12/31/2019

Our relatively old tank water heater stopped working suddenly, and we called to get an estimate on replacing it with a tankless. They sent someone out on New Years Eve for no charge to check out our setup and give an estimate. Manny came out and was incredibly friendly and knowledgeable. He not only did the estimate for replacing with a tankless (which was very reasonable), but he took a quick look at our old heater, immediately knew what was wrong (a broken part of the pilot assembly), and was willing and able to fix it right there for not much cost. Highly recommend them for anything water heater related, so happy we called them.

Enrique M.

08/05/2020 12:00:00 SA

These guys did such a great job at my house that 2 weeks later I hired them to do a job at my mother's house. Great service, professional, and great prices. I'm very happy with the tankless heater installed at my house and the Halo 5 water system installed at my mother's house. I'll hire them again in the future for other plumbing projects.

Susan K.

8/20/2022

My hot water heater was in need of replacement & they were fast, reliable and professional.

Mary Anne W.

7/18/2020

I was told that the water heater is a rental (over 150 m away RT), needed replacing. I contacted several companies including Home Depot and Lowes. The best combination of product, pricing, timing and convenience was offered by TWHW, hands down. They thoroughly explained the options, and pros & cons. Once I made the decision, the installation was completed within hours.

Excellent service.

Ivan O.

01/08/2020 12:00:00 SA

Had a great experience getting my water heater replaced with a 50gal. Both Sergio and Steve did a great job completing the job! They were very kind, professional and informative. Agustin and Chris Flores were also very prompt in their responses to the many questions I had.

My water heater is looking great with all the new accessories and brining the vent up to code! I would highly recommended them!

Thank you guys!

Won L.

5/13/2021

The workers arrived on time and removed old water heater and pipes. Positioned new 50 gallon natural gas Bradford White water heater and attached new gas line, water in-out lines, drain pipes and earthquake safe belt in professional way.
Explained the usage tips and left nothing but clean garage. Plenty of Hot water is flowing now. Thanks!

I W.

1/23/2020

We had a very good experience with the Water Heater Warehouse.
They were friendly and professional. They quoted very good price.
Communications were great and I received both emails and texts.
We are very happy with their service and will refer them to our friends and families.

Dennis P.

10/09/2019 12:00:00 SA

These guys are amazing. And they are really honest and focus on what best for you. I wanted to get a tankless which would cost more than the tank version but they advised against it due to the galvanized pipes I have. Long story short, they were right about the tankless so I decided to go with the 40 gal tank. Eddie was on time and did a phenomenal job on installation. Already locked in with this company for another job at my cousin place. Highly recommended.

Darrin M.

03/01/2021 12:00:00 SA

The team that showed up was on time, professional and great at what they do. I was overall happy with every aspect of this purchase, regarding pricing, I actually had same day delivery and installation. The team cleaned up their mess, explained the new water heater to me and let me all the contact info if there were any issues. I have already recommended The water heater warehouse to several different people.

Jonathan G.

02/03/2020 12:00:00 SA

Chris and his team are very professional and knowledgeable. Their customer service is outstanding! I've been using them for the last year on multiple properties and they have not let me down. By far the best prices anywhere, with quality products. I can say that this company will continue to be my go to for water heater service and replacements. I know I can count on Chris and his team when needed and that is why I HIGHLY recommend this company, they will be there for you as well! Thank you guys and keep doing GREAT work.

Roniece K.

10/26/2019

OMG!!! Where do I begin.... My water heater when out while I was visiting my mother and the hubby had called a plumber that was going to charge us 1,800 to replace it. Of course I told him STOP..... WAIT...... I know I can find someone cheaper. I did a little research on Yelp and came
across the Water Heater Warehouse and sent a message thought yelp. I received a response within 10 minutes from Chris the owner and after taking back and forth through Yelp messenger about 30 minutes I had an appointment for the next day. The technicians came out during the time frame they gave me and finish quickly, and we paid significantly less than the first quote we received. If you need your water heater replaced give them a call... YOU WILL NOT BE DISAPPOINTED!!!

Joe K.

10/19/2018

Hot water stopped working and I went back to find my water heater leaking outside. With a child and a pregnant wife I needed to get this resolved quick. Called a few places and found Water Heater Warehouse with the best price and they could install it that day. Everything turned out well, Chris and his team did a great job. Thank you!

Bob A.

07/05/2019 12:00:00 SA

This company is fantastic. Their prices are great and the quality of work is exceptional. They will go out of there way to offer exceptional customer. My bathroom shower piping was clogged. There was a chance they would have to break into the wall. They solved the issue without necessitating the additional expense. We hire them again in a heart beat.

Sonja T.

07/11/2020 12:00:00 SA

We checked Home Depot, Lowes and no one had a water heater in stock to be able to pick up. Water Heater Warehouse was exactly that! This company had a great quantity, and the exact model of 40 gallon tank that had .64 efficiency rating that qualified for the rebate (Bradford White). I called at 5pm, they picked up the phone and scheduled between 8-10 next day. $1299 and they took away the old tank that was leaking all over our garage floor. This company has got it going on!

Noneya L.

04/09/2019 12:00:00 SA

My water heater busted and water spilled all over my original oak wood floor. I called mercury, my home insurance. After the 6 commercial fans dried the area. I hired a painter to use primer and paint the water heater closet to take the musty smell out. I told mercury it smells musty. They told me there is not mold, so this reviews is my evidence that Matt Krause from mercury indicates that Servpro said they were able to dry the area. Anyways I hired water heater warehouse to install my new water heater. And this company had the best prices.

George was my installation guy. I forget the other person's name. They were quick, and clean installing my water heater. They installed it on Monday 4-1-2019 btwn 2-4pm. They came at 2pm.

I initially gave this place five stars, but I'm going to lower to 3 stars. I will still hire them for my water heater installation and keep and eye on them.
They ruined my fescue grass (i had the sod installed in October 2018). They poured the water that was in the old water heater tank on my grass. I touched the water it was hot to warm. Guess what my grass died. I would think they know that water heater water hot/warm kills grass but I guess they didn't know.

On my end I keep giving water and everything I can to get the fescue back alive but nothing happening i think it is dead. Take look at my grass!

You guys do NOT pour the warm/hot water on grass!!!!!

Terry O.

04/11/2023 12:00:00 SA

Highly recommend! Tidy work, clean, fast, reliable and reasonably priced.

Vin D.

02/10/2019 12:00:00 SA

Now I know why they have 5 stars on yelp and they do deserve it. Chris, the owner, will respond to your call or text as soon as he can. You can't beat the price and their services.
Jimmy, installer, is very helpful and knowledgeable.
He took his time to make sure everything is ok before leaving.
I would definitely recommend this place to anyone

Thank you Chris and Jimmy..

Kin J.

10/24/2020

I really love this place....they are always available. They help me with my water heaters in my house and 2nd house. They are always kind, on time, and their price has been good, you pay for the customer service which is excellent. Im very happy with their services and product knowledge.

Doug P.

04/10/2023 12:00:00 SA

Water heater crapped out. No big deal, routine stuff right? But I got sticker shock from the other plumbers. Making excuses about needing to replace this and that and needing a 2nd guy blah blah blah. Whatever.

WHW quoted the lowest price without even seeing it. But based on the great reviews, I went with them and couldn't be happier. Did the job well without any upcharging! Boom done! Time to move on with my life...

Filadelfia V.

12/31/2020

Very professional, punctual and above all extremely knowledgeable on they kind of work that was performed. This is the company you want to hire for your water heater.

Snailrider M.

1/25/2020

Very good service and Manny was very informative and professional. The gas control was replaced promptly and so far we don't have anymore issues. Great work and clean.

Leslie T.

06/04/2018 12:00:00 SA

They were very accommodating and informative... I had a million questions that I asked a million times and they were very patient with me... to top it off their professional work was awesome and beyond satisfactory. Thank you. Highly recommended...

John L.

7/24/2017

They did a great job gave me a reasonable quote and came out and installed it the next day the technician was great

Joe B.

12/23/2021

I had a 22 year old water heater. There was nothing wrong with it, other than it was 22 years old. But, with Christmas around the corner, I thought it should avoid the possibility of a failure and got a couple of quotes for the installation.

My usual plumber's quote was 30% higher than WHW. He was unable to do an install for 5 days. WHW provided same day service, replaced 22 year old parts, and left the site cleaner than when they arrived. The installer, Steve, did a great job.

I am glad I chose them. I would highly recommend them.

Kelly F.

02/05/2021 12:00:00 SA

Great price along with excellent work. Installation was quick and precise. Will hire again. No scary noises when I turn on hot water.

Thu D.

10/27/2022

In less the 24 hours from realizing my water heater was broken to requesting a quote to completion of a new installed water heater. One price covered everything from heater, water pan, and valves. I'm just glad my old water heater didn't flood my house like it did in the past. Chris and his team are S TIER. If you didn't know thats above A tier. He even gave me a quote while he was in bed about to go to sleep. He was the first to respond and got my business.

Gina A.

5/13/2021

I highly recommend these guys. After having the same water heater for 20 years it finally went out. I can't say enough great things about The Water Heater Warehouse. They have amazing customer service. When I called the help I received was over the top. Service you just don't find these days. I found they also have the best price and I did a lot of shopping. I received my quote within 10min and had my new unit the next day. I did not need them to do the install so it was just a drop off of the new unit. Even after paying for the unit the communication from the office on the delivery was great. I knew exactly when Steve was going to show up. I don't give out 5 star reviews because I feel no service is perfect. Well I was wrong these guys are at the top 5 stars for sure.

Rico G.

3/25/2021

Horrible! My wife scheduled an appointment with these scrubs between the hours of 2-4 at 4:30 they called saying they are running late should arrive at 5:30. We called at 5:45 to cancel cause they still haven't showed up than the dispatcher tells us that the persons assigned to us was not even working that day. WTF! So we wasted a day waiting for nothing and loss money cause i left work early. Dont use these scrubs unless you have time to waste. We didn't

Moe D.

08/01/2018 12:00:00 SA

Had a leaking water heater that was begging to be replaced. Rather than attempt to do the job myself I wisely contacted the pros at The Water Heater Warehouse.

Communication is key and Chris responded to my quote request right away. We set up an appointment for the following morning, his technicians arrived early and got the job done within an hour.
The water lines and gas line were replaced along with a deteriorated valve they suggested be replaced. I'm not a plumber but I can appreciate when a job is done right.

Thanks guys!

J K.

10/31/2021

A very very good place for water heater replacement and repairs. These guys are awesome I recommend to anyone needs for services.

Sharon B.

8/31/2017

They were more than reasonable. After 3 other bids from other plumbers ranging from $1,650,
$1,450 & $1,000 I was more than thrilled with the incredible savings this company had. My bill was $638.99 for water heater, labor and materials. Chris and guys were amazing, patient and educational. I highly recommend this company.

C P.

5/19/2023

Couldn't be more satisfied with water heater warehouse. Very prompt, professional service. They came and replaced my busted water heater in no time. I was away and couldn't be home and it was no problem for them and they let me pay over the phone. I came home to hot water!

Kathe W.

08/10/2017 12:00:00 SA

Five stars for pricing, timeliness, professionalism and quality of repair!! Steve was dispatched to repair our water heater. He swiftly identified the issue and got right to work with the repair. I would easily recommend Water Heater Warehouse to my friends and neighbors. I also really appreciated the email and text confirmation of the technician's arrival!

Reymond R.

1/20/2022

I contacted The Water Heater Warehouse regarding our tankless water heater issues. They set set me up with an appointment that worked with my schedule. On the day of the appointment I got a call a few minutes before they got to our house. Steve was very helpful and took his time to check what was the issue with our tankless water heater. After he was done he provided us with recommendations to take care of our heater and a few things we can do to improve our system. I like how professional they were from the beginning. Highly recommend this company.

Jennifer J.

8/23/2020

Very professional staff that provided excellent service. They had someone at my house within hours of me calling and the cost was about $150 lower than everyone else I called. Couldn't have received better service. Thanks! Chris and staff.

John O.

04/01/2019 12:00:00 SA

Got estimates from Chris he sent 2 gangster guy come my house please please do not gave him any $$$ deor Elise you will regret it. Thanks for look at review for you Chris I have report from police.

I call Chris again to confirm my review Jose pick up this time he was mad said and yelling on phone why you gave bad review on yelp if you don't fix it I know where you live so I was laughing told him he treated me PLUS people look at most review is FAKE don't believe them thanks for reading..

If your name is NoT Chris wait is that your real name Chris or just your business name well if you wanna challenge go head call me with this number we discussed this like real man bro instead of writing fake name all kind excuses like your worker. 626-833-3912 John

Ben Y.

12/30/2021

Immediate and quality service exchanging out my electric water heater. I went through 2 other companies who quoted almost 3 times what this company did the service for. They took care of the repair the next day without any problems. Really amazing service and value!

Ye H.

1/29/2020

I contacted The Water Heater Warehouse for an issue with my water heater, they quickly responded and sent technicians out to repair immediately. Both Steve and Sergio did an excellent job! Highly recommended this company.

Miguel T.

07/06/2021 12:00:00 SA

Great service, sent out a request for a new water heater replacement and Chris quickly responded. He was very informative and provided me with options. They came out same day and installed the water heater. I had hot water in the evening. Thanks for the great service.

Y V.

7/15/2022

We discovered our water heater had a leak, and after researching and calling around we decided on Water Heater Warehouse. The office was professional and was able to schedule a technician same day to install a new water heater. The price was comparable or less than others. Manny and Arturo were very friendly and did an excellent job installing the new water heater. We are pleased with the entire experience from start to finish!

Monika S.

05/07/2020 12:00:00 SA

Tim was absolutely amazing and so professional. He got his guys to come out to replace our water heater within hours on the same day! I had booked another company initially but his direct response and clear answer as to what needed to be done made everything so easy. Am def keeping them as my main contact for plumbing ! Thanks Tim and team ! - Monika

Ken B.

3/26/2018

What can I say?! Just amazing pricing and service. I got quotes from more than 10 other plumbers, and I was just astonished at how much less they would replace my mother's water heater for. Obviously, they specialize in water heaters, and since they buy the heaters in bulk, they can offer amazing deals. Their business model is obviously volume, and they deserve the business. Chris was very personable and professional, and they even replaced an old gas shut off valve at much less than I was quoted elsewhere. Great service at an incredible bargain! What more can you ask for?

Robert D.

09/10/2019 12:00:00 SA

Quick response and fairly priced estimate.

Excellent installation service the next day!

Luis and Robert did professional, quality work. Thank you!!

Kevin L.

7/21/2023

Steve C helped me to replace a new water heater today. He is AMAZING. Very Professional and Friendly!

Roy H.

10/04/2019 12:00:00 SA

Very pleased with their customer service and highly recommend this company. I called and made an appointment on the same day, and Manny and Sergio came on time and did a great job installing the brand new Bradford White water heater at a very reasonable price. Glad that I chose this top notch company.

Ray D.

07/02/2020 12:00:00 SA

Once in a while you come across a great book or movie that you can't help but rave about and recommend to your family and friends. I am fortunate enough to have come across the Water Heater Warehouse and experience outstanding service from the beginning to the completion of a water heater replacement project. The people I dealt with starting with the owner Chris, Robert (who took my call and scheduled my appointment), and Luis and Robert (installers) provided first class service worth raving about. They communicated well throughout the entire process of the project and were very professional. Water Heater Warehouse is worth raving about. I have no hesitation recommending the Company to family and friends for water heater needs.

Mandy G.

04/12/2019 12:00:00 SA

Highly recommend these guys
Called this company cause I found them on yelp for an issue I had at work, I spoke to Chris he helped me get a quote and sent out a guy to replace the water heater right away. Manny came he was super nice and professional we ran into an issue where I ended up getting the wrong water heater so Agustin which is the supervisor I believe came out to speak to me about the issue and offered to try to repair our water heater turned out the water heater needed to just be replaced they ended up helping us out by stopped the leak we had so we could get the correct water heater the next day the price was supposed to be way different since I needed a higher voltage water heater but these guys kept their word and promise
We are super Satisfied with the water heater and the service we received

Thank you!!!!!

PinWei Chen ..

06/11/2023 12:00:00 SA

They replaced a 30 gallons water heater for us. They were responsive and did a good job. In addition, the price is right.

Kevin C.

3/28/2019

So glad we called you to replace our water heater. Price was affordable. The job was done in less than one hour. Eddie and Robert replaced all the old parts and installed a new 40 gallon tank. They were helpful and professional. Great job!

Ken K.

02/01/2021 12:00:00 SA

Maintenance on your house is never fun due to the difficulty in finding good repair companies (honest, professional and with fair pricing that allows them to make a profit, but not gouging the homeowner). I can say that I found a fantastic plumbing company when I called Water Heater Warehouse to replace my water heater. Chris, the owner, replied to my first inquiry with a very fair price that included parts, labor and tax. All In pricing with a complete list of all parts that would be provided (water lines, gas line, straps, drip pan, etc.). Their technicians came out and did a great job with the install and took all of their trash and parts removed with them.

After trying to get quotes from other plumbing companies (using high pressure tactics - this quote is only good for today), I'm really happy to have found WHW. An honest company with fair pricing and professional workmanship. Give them a call, you won't be disappointed.

Aj P.

10/24/2018

why don't we have 7 stars. Incredible Customer service from Tim and Chris. Excellent example of customer service right from explaining right water heater to scheduling to install to city inspection and everything up to the mark.

Joanne L.

4/19/2022

I had a wonderful experience with Water Heater Warehouse. I spoke with Lucy first and she was very kind, helpful and provided me with information quickly. The team of guys who came out to install the water heater were very kind, professional and respectful of my home. I highly recommend using Water Heater Warehouse.

Paul S.

4/25/2020

Called after 5pm on Friday and was able to have a new water heater installed by 10:30am on Saturday.
Luis and Arturo were quick, clean and professional. They wore gloves and face masks the whole time and cleaned up everything when they were done.
Couldn't be more pleased. I'd have taken the whole day to do it myself like I did 13 years ago with my last heater. Just not worth it. So glad I found these guys.
Thanks!

Brenden F.

02/06/2023 12:00:00 SA

If I could give 10 stars I would! We have been working with water heater warehouse for over 2 years now and they have the BEST pricing and are extremely reliable. I would recommend them to anyone who has any water heater or plumbing needs. Chris has been incredible to work with and always managed to get out to any calls the same day or the very next day. Thank you for always taking care of me and all of our water heater needs in our portfolio!

Jorge S.

12/22/2020

These guys were great! Called them on a Saturday after my parents water heater stopped working. They were able to squeeze them in and were honest and fair with their quote. Their old water heater was from 1991, so figured they got their moneys worth. These guys were clean, professional, and quick. The new heater was installed the following Monday. They included all the new hoses and straps, even a drip pan! Their work was top notch! Took them about 90 minutes from start to finish and they hauled away the old stuff and cleaned up after themselves. I will definitely contact them again and refer them out.

Michelle W.

08/09/2020 12:00:00 SA

They were very thorough, efficient, and sensitive to social distancing. Albert and Eddie make a great team!

Dana A.

3/26/2022

I had a water heater that was starting to pop and gurgle when it was heating up. My neighbor had used Water Heater Warehouse couple of years ago and was very pleased with them, so I gave them a call. From my 1st call all the way through the installation, they were awesome. The tech/phone support, sales and installation crews were very friendly, patient, knowledgeable, professional, AND customer focused. Bottom line they did an all inclusive (no last minute extras!) job. It was perfect the , professional, AND cost competitive!
It is wonderful to deal with a company that is professional, concerned about the customer, and has integrity.
Thank you Sabrina, Lucy, Mario, and Gino!!!

Beatriz H.

5/17/2022

Very friendly and professional service. The people who came to install our water heater were very knowledgeable and did a perfect job I would recommend this place to everyone..

Kevin C.

7/20/2023

I called these guys after I installed my own tankless heater. I was getting an error code and a bit stressed cause we need hot water in the house. They said they would be over in 15 mins, showed up, did a quick diagnostic and realized I had a separate gas line in front of the house for just the water heater that was off.

Simple issue, but they were kind enough to not charge me anything and gave some tips on tankless setups, potential rebates, and even complimented my work, and I'll probably go with them for my other water heater that will need replacing eventually vs replacing myself cause after the rebates is totally worth going with them versus all the time it took me to install.

Alot of other plumbers would have unlikely tried to help as they didn't install it, says alot about these guys!!!

Steve B.

4/26/2017

I had a great experience with these folks. Water heater leaking and needed to get fixed on short notice. Called around and got some that would provide no information unless came out and a couple that were very upfront but priced at a premium. I spoke to Chris here and he was very upfront, to the point I was concerned about what the catch was and quizzed him on details. Decided to move forward. Their communication leading up to arrival within the time window promised was exceptional and throughout the replacement. Price was excellent they were upfront about every detail and provided pre and post pictures. The quality of the installation and water heater exceeded my expectation. Even received a follow-up call from Chris to be sure everything was provided as expected. These are dreaded situations and disruptive the day you are dealing with it. Ended up to be a really good experience in the end because these folks were really on point.

E C.

01/06/2021 12:00:00 SA

We hired Water Heater Warehouse to replace the water switch/shower head for our kiddos bathtub. They arrived at the estimated time they provided and I loved that they arrived in mask, since safety is currently a priority. They got to work without waisting time and the two gentlemen who arrived (I forgot their names) provided THE BEST customer service I have ever recieved compared to other repair service companies. They were so kind in keeping me updated and maintained their distance from my kiddos. As stay-at-home mother this was an important task that needed to get done in my home and I can say I am highly satisfied with the service Water Heater Warehouse provided! If I can give them 10 stars I would! Do NOT hestiate in hiring Water Heater Warehouse. The stars speak for themselves!

Warren C.

02/07/2021 12:00:00 SA

My old water heater was rusted out on the inside, giving us brown water when the tank started to run low (brown bubble bath). It was time for a new one. I scoured the reviews of the surrounding area, and the Water Heater Warehouse looked to be stellar up and down. I reached out for a quote on a Friday night, and Chris had me scheduled for an install on that following Monday.

I was somewhat specific in what I was looking for. I wanted a Rheem with 50 gallon tank and no electrical connection required. Chris called me to double-check that he had what I wanted in his inventory.

His guys were on-time and professional. I observed the removal of the old unit, the unboxing of the new unit, and all the hookups of subsequent connections and safety appliances. They even put in an extra shut-off valve on the wall for me that I didn't expect to get. After draining the rusty water from the old unit, they did their best to hose down the brown crud on my driveway. To no fault of their own, the new unit was unboxed with a small dent, to which they gave me a small $25 discount on. My water was shut off for about 45 minutes during the remove and install process.

It's been a month now, and everything has been swell (fingers crossed).

Chris N.

7/14/2021

My water heater started leaking, saw these guys were highly rated in my area. With a tank that was at minimum twenty years old I figure it be best to replace it. They gave me a $900-1000 modern tank with a bill total of $1500, the lowest out of three quotes I got. Two hours after getting to my home they took away the old one and were wrapped up.

It's been a while since I got it and I have no leaks and hot water at the ready since. Well done!

Simon V.

3/29/2023

Water heater warehouse is the place for all your water heater needs. Chris the owner gave me the best customer service that I have ever received. He really treated me like family and not just a number or dollar sign. He is very knowledgeable and will answer all your questions and concerns. He will not try to sell you products that you do not need. My house is very old and the iron pipping was not up to code and was a hazard to my family. Chris contacted the gas company for me to shut off the gas temporarily for my family safety and mind you this was at 8pm. Who would take time in this day in age to help a stranger this late. You are really in great hands with Chris and his very professional company. Give him a chance you will not regret it!

Annabel B.

1/28/2022

After dealing with a company that didn't give me estimates, come when promised, keep me in the loop about what was going on with my water heater situation, and were unreachable when working on it,The Water Heater Warehouse was a breath of fresh air!!!! They had written up estimates, same day installation, were quick and efficient and easy to deal with! They charged exactly what they quoted me with no hidden fees. I also needed some pipe work done and thought they were doing both jobs at the same time, but said they were waiting for my approval for the job, something the other company neglected to do. They even made sure to have permission to enter the laundry room before beginning work on the water heater. After I approved the job for the pipe work, they sent someone out the very next day and it was over and done right at 1 when given a window of 1 to 3. They sent lots of pictures (which was greatly appreciated since I live remotely from the property) and everyone had hot water with good flow again. The Water Heater Warehouse does business right, quick and efficiently and at super reasonable prices, which, unfortunately, is a rarity!

Alisha M.

4/26/2021

Water Heater Warehouse is AMAZING! They are so professional, respond extremely quickly, get the job done efficiently, AND great prices. What more can you ask for?! My company has been using them on call for a couple of months now. Albert and Chris are awesome. Very happy, thank you so much guys!

Raquel G.

02/08/2019 12:00:00 SA

I have mixed feelings about this company. They were the best quote I got and were not pushy.
They converted my tankless water heater to a tank one and removed my old gas line without issues. However, I noticed the installer was in a hurry to go to his next job at the end and left without clearing the debris on my waterline as he should have. Apparently, he was supposed to turn a faucet at the furthest point from the water heater and let the water run for a while in order for most debris to clear from my water line.
So, after a few hours, we had debris messing up our shower cartridge and two faucets, which became clogged or had very little water flow.
They sent two workers back here pretty quickly after I complained. They changed one faucet, but used a much cheaper kind of faucet than the one I had before. However, they gave me the run around about my dripping shower. My shower was dripping a lot of water for days and they would not fix it. Only after I called several times and waited for several days, they sent a plumber to fix it.
To avoid further aggravation, I just let go about my kitchen sink, although the water flow is much less than before. So, I just wanted to leave my review to make future users aware of this issue and make sure to have the installer clear the water line after installation. This issue caused me a lot of unnecessary headache.

Al F.

12/09/2021 12:00:00 SA

Water Heater Warehouse came on the same day I requested an estimate. My 8 year old 40-gal Kenmore was acting up with the 7 blink control module error AND the temp sensor error. I tried fixing it myself by replacing the sensor but nope. So I was facing either a $400 repair bill or just replace the entire heater with a modern tankless. I asked for 4 estimates and Water Heater had the best Yelp reviews AND price. So I signed the contract. The reps on the phone (Lucy and Albert) were incredibly friendly, understanding, and tried their best to make sure I was happy. Communication was excellent with multiple emails and texts reminding me of the appointment.

They came the day after for the install. There was some confusion on the extra work I had requested but they made it right and we came to a fair compromise. Eddie was fantastic. It turned out to be a really complicated install cause I was moving gas and water lines from interior to the exterior of the house. Eddie and his partner were right on time at 9am and worked until 9pm!!! I felt so bad for them. But they stayed and made sure everything worked perfectly. Love these guys and will be using and referring them to everyone.

If you are in SoCal and need water heater help, look no further. Check their Yelp reviews and Google reviews. These guys are great!

E M.

03/10/2023 12:00:00 SA

I had a water heater tank that was over 15 years old. It was still working but with the price of natural gas and the fact that I never did any maintenance on the water heater tank, I knew its days were numbered. With that in mind, I sent a message to three businesses on yelp with great reviews and only got a call back from Water Heater Warehouse. I wanted to replace the tank with a tankless water heater. I decided to go with Water Heater Warehouse for three reasons. 1. They installed the brand that I decided to purchase, which was a Noritz tankless EZ series. 2. They were the only business of the three that actually showed interest in the business and 3. They had great reviews. Their labor cost was a bit pricey, but for one, you get what you pay for and they were able to get it installed the very next day after agreeing on the contract. The technicians did a great job installing, only had the water shut off for 3 hours and kept the site clean. I look forward to saving on my natural gas bills and hope the unit pays for itself within a few years.

Isamar M.

11/17/2017

Prompt service, quality work and most importantly...very good price!

My very first time trying their service and I can honestly say that they have gained a loyal customer. I am beyond thankful I called them for my broken water heater. I am a 1st time home owner in my 20s and I have no idea about these things and Chris was very detailed and used small words to explain me about the repair. It is always scary for me as a young girl with no knowledge on these technical things to have to deal with repairs. I feel they see an opportunity to rip you off. He even explained how my water heater was old and will need replacement soon. He could've easily charged me for a new one but he said by changing a small part for the meantime was enough for now and to save up to have to replace it in about a year. This was definitely an early Christmas present for me haha I saved hundreds of dollars and learned a lot about how the water heater works, the gas and safety precautions. Seriously recommend him 120%. The other guys nearby that have good Yelp reviews didn't even wanna help and said they were too busy for me and to look elsewhere. Go to Chris, he definitely knows what he's talking about and will not try to rip you off. Also the parts/repairs have a year warranty so that shows how confidence he is in his quality of work.

PS. I called them about 10am and in less than 1 hour he was was taken care of my issue.

Tony J.

9/20/2019

The guys were fast, friendly and easy to deal with. Referred by neighbor and so happy now!!!

Luis and Robert technicians are !!

R K.

1/22/2022

After my under warranty water heater went out, they were able to swap it with with the manufacturer. Labor rate was good plus they got me scheduled same day. The install they did was very professional and it looks much better than the original install by another company several years ago.

Steven S.

03/11/2017 12:00:00 SA

These guys are AMAZING. I saved nearly $200 off of what the Homeless Despot was going to charge me, and I didn't have to sit through 45 minutes of the orange apron idiots crashing into each other before I got my water heater. The transaction here took 5 minutes. Hector was incredibly professional and courteous. I was able to park right at the door, and Hector even helped me load it into my truck. I shopped long and hard for a deal on a water heater, and I can assure you that this place is one of a kind. I wound up driving over 100 miles round trip to get there, and it was worth it.

John L.

3/28/2023

Fast service and excellent communication with the entire team. They did everything exactly as they committed they would in a timeframe that was faster than promised.

Sabrina C.

11/28/2018

I wish there was 10 stars I would give Chris and his team 10 plus stars!!! I was not home when my water heater burst and spewed water everywhere we were taking family pictures at the beach. I called Chris in a panic and within the hour his team who were very professional where there to remove and replace my old water heater! They were so kind in my emergency and even cleaned up mess my old water heater caused hauled it away! They made sure my new one was secure in the unit we house it in also went the extra step they swept & cleaned that unit prior to installing the new one. The water heater was very cost efficient. For the amount of hard work we received I would have paid triple because of the wonderful job they did!!! Thank You to Chris and his team at the Water Heater Wharehouse Keep Up The Great Work!!!!!!!!

Lynn L.

9/25/2018

Got a last minute text from a tenant stating that the water heater was broken. I went directly to yelp and found The Water Heater Warehouse. I placed a call and they picked up immediately and were very pleasant and knowledgeable. Everyone I spoke with was friendly and had excellent customer service. They were able to send out a tech the same day and handled the job professionally. They sent me photos of the before and after and even took payment via credit card over the phone. I was very happy with my experience with them and would be happy to refer them and work with them again in the future.

J.C. M.

01/07/2019 12:00:00 SA

Good price, straight forward, friendly--and steered us away from a more expensive water heaters that we didn't need.

The free evaluation was appreciated. A slight snafu on scheduling of installation/replacement, but what counts is that the technicians came during the appointed 2 hour window, and finished the job in under 40 minutes! (That's less than 40 minutes from Hi! to remove to install to clean up to Bye!)

The entire process was well organized, with electronic scheduling confirmation, text alert when Chris was on his way, plus e-mailed estimate and the invoice. (Didn't get a text alert when the techs came, though--but they came during appointed time anyway.) Plus Chris was very responsive on Yelp, phone, and e-mail during the entire process.

I highly recommend this company to anyone with any water heater issue.

p.s. It's nice to have hot water again.

Jeanne W.

01/01/2022 12:00:00 SA

This review is for an install that was completed last spring. My water heater went out and I needed a replacement. I used Yelp to post a couple of water heater questions and get estimates and appointments for replacement. I can't remember the exact number of companies that I selected, it was like 5 or 6. All the companies responded to me but water heater warehouse is the only company that answered my questions from the post. This means they actually took the time to read my post and reply with real answers. When I called to talk with them they were very friendly and informative. The two gentlemen that came to do the install were on-time, friendly and efficient. I highly recommend this company to anyone that needs their water heater replaced.

Dina M.

5/25/2023

I contacted the company late Wednesday, the next day two of their installers came and installed our newly purchased water heater. they did a great job, they were kind and professional just like the first gentleman I talked with by phone the night before. Quick to respond, install and at a great price. thank you so very much!

Billy P.

05/08/2017 12:00:00 SA

Look no further! Unbeatable pricing and top notch, honest service!

Heard about Chris and Water Heater Warehouse through a buddy. Chris was straight up and honest on the phone and his price blew everyone else out of the water! Cosmetic damage on a water heater gets you $$$ saved? Shoot, count me in, who cares what that thing you shove in a closet and never look at looks like!

Professional system texts you to remind you of your appointment and gives you a heads up on the location of your tech when they're on their way!

So the tank didn't fit in my closet when they got there... but not to worry! One phone call and a good chat later, a brand new tank was delivered to Chris and Will to install and no extra charge for an upgraded tank!

HIGHLY recommended!

John M.

06/03/2022 12:00:00 SA

This is the second time I have used Water Heater Warehouse & once again, they have done a great job. Everyone there is very professional & courteous. Had the job done the same day that I called. They did a picture perfect install & left the area nice and clean. If you want a dependable company & a very competitive price then this is the place. Highly recommended !

Jose G.

11/23/2022

Great job, on time, efficiently done. From start to finish. Even the quoting process was a welcome action from this company.

Ben C.

9/29/2020

My water heater finally died very early morning. My neighbor told me about Water Heater Warehouse and gave me their phone number. I text before they officially open and Chris called back within minutes. Lucy(?) called, talked about pricing with details and we setup a schedule. The tech, Luis called about 30 minutes before arriving. Luis and Arturo replacing our water heater were quick, thorough and courteous. Luis explained the controls. They cleaned up the water heater area before they left. I would definitely recommend Water Heater Warehouse to family and friends.

Heather O.

8/13/2018

Who knew hot water was so important. I learned the hard way. Haha. The pilot assembly went out and I called water heater warehouse. They were able to come out the same day. The gentleman I spoke to on the phone was informative. The repairmen arrived on time and quickly fixed the issue. I felt the price I paid was more than fair. Thank you again!

esther c.

1/17/2020

I did not change my water heater yet but every person I interacted with at this company (including Chris was Brittany) was friendly, responsive, and helpful. I will update later if I end up getting my water heater replaced by this company.

Richard R.

6/26/2021

Great customer service, good pricing, and offers military discounts! Chris, Tim, and Steven have done right by me twice in 1 year. They are knowledgeable in what they are doing and talking about.

Jeremy B.

12/17/2020

Tankless water heater was installed to replace existing 20+ year old water heater needing service. New unit qualified for a So Cal Gas rebate and Tax Credit. Service was ordered, installed and paid within 24 hours. Can't beat the response time!

Great service. Very nice people from the top down. Very easy to deal with and followed up with emails, texts and appropriate paperwork to document everything from start to finish.

Laurie F.

3/19/2023

I purchased a water heater from Water Heater Warehouse about 3 years ago. Now they service my heater for annual maintenance. They were punctual, professional and efficient. I like that they send text updates for your appointment. I appreciate the email reminder for maintenance and the discount!

Heide K.

9/13/2020

Great service from beginning to end, I had an urgent heater issue and they came as soon as possible, on time and very professional work was completed. Thank you!

R. F.

12/14/2019

Im glad I hired this company. I got a few quotes they were the lowest. The service was great from setting up the appointment to the technicians. The quote I got through yelp was what I paid. They installed my water heater pretty quick. Honest and professional. I highly recommend.

Robert G.

1/26/2022

Installed water heater in timely fashion and Robert and Luis did an excellent job. Chris was a pleasure to deal with over the phone. Albert was also very professional. We highly recommend this company for their professionalism and great work.

Sy H.

04/07/2020 12:00:00 SA

Friendly, honest, and responsive service with competitive pricing makes Water Heater Warehouse the best option for all things water heater related in LA. Received 9 bids to replace an old heater and they had the fastest response, earliest availability, and the best price because they actually carry the water heaters themselves rather than trying to get an extra cut as middlemen. Very professional work by a thoughtful and well trained team. They are also super responsive to former clients, even if it it is due to user error. :) Would highly recommend.

Jonathan K.

6/24/2020

You read some of these reviews and you're like yeahhhhh righttttt. Bs / fake / no way etc etc. blah blah. But lemme tell you something... they are awesome. I called around, shopped around, tank, tankless, rebate, energy star, this that the other. I'm happy I found and called these guys. I went tankless with and spent a little more to get the better and bigger model (with a little more rebate also) they came and did everything. Remove the old one and it's silly house, found a great spot for the new one, piping this that the other. ONE DAY after I called, got a video quote, and DONE. No upcharge, silly games, let me see this and that but this and that usual stuff from other companies.

Best of all I know they will be around if I need anything. Don't be silly, call them 1st, 2nd or 3rd even 4th. But after reading this... I'll leave it up to you!

Jun W.

4/17/2019

Do not hesitate to call for all your water heater needs. I called them the day before for detaching and reattaching water heaters for restoration works needed at our utility room. They scheduled us for the next day morning and afternoon to perform the work. Eddie arrived on time did perfect job even helped bring our old attachments to code and was very pleasant to communicate with (as all their staffs are). I could not have asked for any better for their expertise, customer service and fair pricing!

Chris A.

5/21/2022

Chris and the entire Water Heater Warehouse team are amazing! What I appreciated the most is Chris taking the time to understand our needs and taking the time to answer all of my questions in a timely manner

On the install day the team showed up on time and did a tremendous job removing our old water heater and installing the new tankless heater.

On the invoicing side, the team shines with an awesome streamlined process with a level of professionalism and operational excellence that competitors simply don't offer.

5 stars all around for the best customer experience!

Ironballs M.

10/30/2017

I like to stay ahead of repairs and decided it was time to replace my 13 year old water heater. I had the luxury of shopping around and came across Water Heater Warehouse on Yelp. Not knowing them, I was hesitant to rely on a yelp review for something so important. After talking with the owner I decided to give them a shot and I am glad I did. We scheduled a time for them to come out and do the work, they showed up on time and really did a great install. They even corrected some mistakes from a previous install long ago for no additional charge. The owner showed up during the install to check on everything to make sure I was satisfied. Quality of workmanship was fantastic and the whole experience was wonderful. I would highly recommend them. Another quick note -- they did not ask for a yelp review, nor did they offer a discount or rebate for doing one.

J L.

10/08/2021 12:00:00 SA

Great company. Very responsive, professional, and prompt. They also are very skilled at what they do. I had a hot water heater replaced and the quote included everything. There was no oh you also need this or that. Very upfront and helpful with recommendations. Would highly recommend!

Michael H.

12/22/2019

Total pros. Replacing a working water heater, not a panic. I called them, got an estimate over the phone that was 50% cheaper than a local plumber. 5 mins to accept the offer by email, 5 more minutes to get a call to schedule the work for the next day, team came on time, did a great job, did a small favor of an additional task, gone - Done. Couldn't be better!!

Tony G.

08/02/2023 12:00:00 SA

Had a second water heater go out at my residence, contact that these guys at 7:00 Wednesday morning, by midday they were here installing a new water heater. These guys are very prompt and professional. Not to mention a great price.

Ruby S.

02/01/2018 12:00:00 SA

You'd be a fool to go anywhere else but Water Heater Warehouse. I called this morning at 6:45am needing a water heater, I literally had a flood in my garage. Chris, the owner answered, no answering machine, an actual person answered the phone. I told him my issue and Chris scheduled me for the same day. Arrived on time and now I have my new water heater by 5:00pm. AND, they are the best price out there. Do yourself a favor, call these guys, they're awesome!

Peter H.

06/07/2020 12:00:00 SA

Well we've had 3 water heaters and now a plumbing service call done by Water Heater Warehouse and as always, service was great. Their prices can't be beat and they are old school in their service and communications. The phone is answered, they show up and leave the place all cleaned up. You couldn't ask for more, Thanks Chris and Tim !!

Paul B.

08/09/2023 12:00:00 SA

Everyone I was in contact with provided great customer service. The communication and follow up by the office and technicians was excellent! Everyone I was in contact with provided great customer service. Their quality work and competitive pricing will result in me becoming a repeat customer for any future water heater needs!

Jeff S.

10/09/2017 12:00:00 SA

This would be the the second review I have left (multiple properties). The first one was 1 year ago, 5 Stars. This time around, no where near. When I called this morning at 8:30am and spoke to a live person that promised to have Chris give me a call when he arrived ... that message obviously wasn't relayed or was and simply put the side. Disappointed and I went elsewhere.

Gary H.

2/15/2018

Water Heater Warehouse, Chris very knowledgable plus replied to me at 7 am from Facebook. He couldn't install the same day. but made every option open as his schedule was book. I understand very affordable prices and excellent customer service! I'm writing the review prior to me purchasing as I was treated like family!

Gary Hidalgo, Ontario, CA Fundjs.com

Now let's make this happen Chris!!

Mark P.

4/15/2020

I had Water Heater Warehouse install a 50 gallon water heater. I initially considered going Tankless and Chis (and others) were great about answering all of my questions and providing me pricing so I could make an informed decision. Everyone was very polite and responsive. They showed up on time on the day of the installation and were very professional. Would definitely use them again.

Robert K.

03/03/2022 12:00:00 SA

i Chose WHW as on of my 2 bids to replace my 20 year old water heater. I chose them to bid because they are local and specialize in water heaters.

I made sure the bids were apples to apples and they 400
lower than the other bid . Note this was a non emergency replacement. In addition to the lower price the labor warranty was 2 years. One year longer. . The heater has a 6 year warranty from the mfgr.

while at first the cost seemed high once you factor in that they replace every connection, water gas, add a drip pan and have to haul away the old heater the price seemed fair.

They were very professional on the install and did not shortcut making sure all to code. Be sure to hav3 them bid your replacement. Start to finish under 2 hours.

Henry L.

11/07/2022 12:00:00 SA

Installed Bradford White gas water heater with expansion tank. Installation/communication was professional and pricing was reasonable. Appreciated the installers put in a support plank for the water heater after noticing weak support on the existing shelf from water damage. They went above and beyond for their customer.

Richard L.

04/09/2019 12:00:00 SA

Response from Chris (email) and telephone call from the lady handling the office when I had a concern about a water heater installed at our home by the crew at Water Heater Warehouse was first class. After being paid and the heater was installed, the company sent out a technician to inspect the job and address my concerns.

I just want to say the price, installation and follow up by email, phone and a revisit to inspect the water heater, ducting, etc. was amazing.

Thanks Chris and crew for the great job and follow up. Your price was also excellent.

Thanks for all the time spent on the phone and I am glad we added the expansion tank for only $100 for parts and labor.

Charity K.

04/07/2020 12:00:00 SA

I needed my water heater replaced and received a fair quote to remove my old water heater to replace it with a new one. The team was able to accommodate my work schedule, and promptly showed up when expected. They did not leave a mess, and they explained everything to me in great detail. These guys really knew what they were doing and sold me a great product.

Frances M.

10/07/2016 12:00:00 SA

Wow! There are no words how happy and impressed we are with Chris and the Water Heater Warehouse. From one day to the next my water stopped working. We called around for some quotes and the best offer we got was $1200.00 installed but they would not be avaliable until Monday. I was sharing my woes with a friend and he too couldn't belive how expensive it was to install the water heater. He did a quick search on Craigslist and found The Water Heater Warehouse. We called Chris who was very professional and gave us our options. I was shocked that we were saving almost 1/2 of what we would have spent with our pervious choice installed!!!!! Considering this was a expense we were not expecting this was a HUGE blessing. Thank you so much! I will definitely recommend The Water Heater Warehouse!!!

Todd W.

4/17/2023

Our water heater went out and we wanted to replace with a tankless. Michael suggested one for our needs and even called the manufacturer to verify it would be the best for our situation. We had several plumbers out before we got quote from Michael and none could figure out the plumbing and quoted ridiculous prices. Michael scheduled us for the next day. Tito and Mario did a great job on the install and took the time to make sure it was done correctly. They cleaned up the plumbing mess that was there before and made the install look nice. Would 100% recommend this company

Matt C.

12/23/2018

Chris and Jimmy were very helpful when my water heater crapped out. Without asking, they did a good job of explaining the installation of the water heater and what may happen after initial installation, and just a few quick troubleshooting tips.

Also chose these guys because their prices were very competitive and were able to foresee a lot of common problems and gave me a few heads ups things to watch out for.

Would definitely recommend to others when they need their water heater replaced. I appreciate this company's honesty and their prices.

Jennifer Y.

1/20/2022

I was referred by my sister who has great experiences with them.
With 3 estimates, They have the best value for their services.
Even tho they were running behind, they text me and let me know about the delay. I will definitely recommend their services!!

Karyn J.

10/09/2017 12:00:00 SA

Our water heater is located in a closet inside the house (yuck) and of course it started to leak over the weekend. My husband heard about The Water Heater Warehouse and I gave them a call around 10 am. Chris was beyond professional. He explained they were en route to another job and they had 3 others and they could come to me next. They were at my home by 1pm with a brand new Rheem. The previous owners had jimmy rigged some extension pipes instead of installing with the proper length hoses. It took a little bit more time but they were able to remove the old, replace it with a beautiful new heater and correctly install the hoses, gas connectors etc. When they were done they swept and cleaned my floors and hauled off the old busted water heater. Don't waste your time with anyone else, go straight to them.
Wow!

Chad F.

1/30/2018

Just had a great experience working with these guys. My pilot kept going out and they came the same day and fixed the problem for a reasonable price. Highly recommend them!

Sinad D.

7/27/2023

Best prices around. Quality product. Experienced installers. Huge inventory. Arrive on time and get the job done.

andrew e.

1/22/2019

Just installed my Bradford water heater. Steve Charco and partner did a great job. Parts used look of good quality. Much better parts than Home Depot used for my previous install. Home Depot used a galvanized pipe with my copper pipe plumbing which immediately started corroding soon after. Most plumbers know this should not be done. Steve was done in less than a hour. I drained some of the water the previous day to reduce the wait time hopefully that helped. Thank you Chris for providing such a great company and service. You saved me so much money.

Daniel W.

8/31/2020

My water heater stopped working on Sunday morning. I found the Water Heater Warehouse on Yelp with 300+ 5 star ratings and contacted for a quote. Within 15 minutes, a complete quote with details were provided and after accepting the quote, the technicians were scheduled for the next day between 11 and 1pm. The technicians arrived 15 minutes early and completed the installation by noon. I was provided a text with the technician's name and notified via text when they were encountered.

Installation went smoothly and social distancing was observed. All new fittings, valves, supply lines,, straps, pan, gas sediment catch, and heater installed with 2 technicians. Pricing is very competitive and quality and service is unbeatable. I will definitely recommend Water Heater Warehouse to my family and friends.

Ethan P.

7/27/2015

Just moved in our new house past weekend. Our water heater decided to die on us by leaking some gas from the unit main control. Called Chris Saturday @ 4pm after their office hour, Chris is so responsive and professional. We know we found the right people. They went out of their way and have our brand new water heater installed on Sunday morning. That is 5-star service. Chris and his team are great. Highly recommended

Prasad U.

7/26/2020

Installed a Noritz Tankless Water Heater via these guys. Loved them because:
- Reasonable Price
- Quick Install (next day after we accepted quote)
- Cleaned up after themself
- Wore Masks
- Respectful and responsive to our needs and suggestions

Great job overall, highly recommended!

D R.

02/06/2020 12:00:00 SA

I found this company through Yelp and decided to contact them and three other companies for estimates. Chris responded immediately. I needed a new water heater and he gave a competitive quote and could arrange the installation for the next day. Because of this, and their fantastic reviews on Yelp, I chose this company. Very glad I did. Eddie and Arturo did an amazing job of protecting our Acacia floors, I've included pics, and were professional and clean with their work. We have hot water and no damage from taking a leaking heater down a flight of hardwood stairs. Highly recommend this company. For those time conscious, they did arrive an hour after the two hour window given. However, they did text and call letting me know they were running late and as I mentioned, they were there to do the work one day after I called. Took two and a half hours to complete. Will use them again and recommend to friends. A+

Karl A.

6/25/2022

Needed some minor correction from inspection Louie and Sergio fixed what needed to be fixed. To my surprise they also did additional correction based on their experience and knowledge to make sure that their work would pass inspection with no issues. If I need assistance again I would definitely reach out to them again.

Silvana T.

10/21/2017

Very honest company. Worked with Miguel, called 7:30 in the morning, showed up 10:00am. We have problem w. our water heater, Miguel showed up, checked our water heater and suggested us to get part for free from manufacturers as it's still under warranty. Others company can simply say we need to replace with new ones. Once he installed new part, everything works just fine like normal with reasonable fee. He went two trips- 1st trip was free of charge. Overall, will use this company for our water heater life saver forever. Thank you Miguel!

Jenny Q.

6/15/2022

Quite satisfied and impressed with our experience with Water Heater Warehouse! Our water heater looked like it has been slightly leaking, so we were looking to replace it. My husband called on a Thursday morning, and someone picked up right away and assisted us. We were able to schedule a water heater replacement for the following day in the afternoon.

The person they sent out came even earlier than the quoted time frame and started right away. They were quick, efficient, and professional. So far, our water heater has been working great and my husband and I are very satisfied! I definitely recommend this company for any of your water heater needs :)

Glenn M.

08/10/2018 12:00:00 SA

Nothing like coming home from your trip and the wife wants to take a shower. Next thing I hear is a shrieking scream of no hot water. So I went to check the pilot light and noticed it was out. Tried numerous times to light it and could not keep it lit. Searching Yelp, I came across The Water Heater Warehouse with many 5 star ratings.

I spoke with Chris who is the owner of the company and told me he would be there between 9:30-10:00 a.m. and showed up promptly on time. So Chris tried reigniting the pilot light with no luck and said that the pilot light assembly would have to be replaced. With the water heater being over 10yrs old (water heaters last between 10 to 15yrs). I didn't want to take the chance of having something else go wrong, so we went with a new Brady & White unit with the 6yr warranty. Also, Chris noticed the cloth belts needed to be replaced for steel ones for earthquake purposes and that there was no shut-off valve with the water heater. Chris got on the phone to schedule the set-up for same day service and mentioned that the service techs would be here in 2hrs and that they would text me when they would arrive. Also, you could track where the techs are using your cellphone. I was happy it was same day service. Just didn't want to be in the doghouse if not fixed that day.

Steve and Sergio showed up within the 2hrs and began to cover our stairway since it was located upstairs and proceeded to drain and take out the old unit. The new unit was installed with the new straps and new ballcock valve. After the water heater was refilled, it was tested and wa-la we have hot water and a happy wife. Steve showed me the proper way of draining the water heater each year to keep its longevity.

I am really happy that I chose a company that deals with water heaters only and with the professional service that comes with it. Pricing was great by checking with the Citicorp Price Rewind Program as they have not found a lower price. Thank you, Chris, Steve and Sergio for the great service which I will highly recommend The Water Heater Warehouse.

Glenn & Patricia

Ralph P.

8/19/2019

Great customer service!
Fast turnaround time!
Great job by the installers! Professional and clean job.

Well done guys!!

Michael B.

5/20/2022

There really is no reason to go anywhere else for your water heater needs. These guys are the best at what they do so call them, you'll be glad you did!!!!

Mark H.

9/21/2021

Found Water Heater Warehouse on YELP with 5 Stars. Called them yesterday with an appointment today. Robert Y arrived with an assistant and within 10 minutes had resolved my issue. I was also told there would be no charge. All 5 Stars well deserved. Professional attire, equipment, and professional demeanor. Thank you and will recommend to anyone who's in need.

Leigh S.

7/17/2020

Requested quote, the price was right, they have an in-house warranty on top of the manufacturer. Showed up as promised, replaced the water heater, took the old one, completely cleaned up. Would use again and definitely will recommend.

Sean W.

04/05/2017 12:00:00 SA

Make a long story short, wife called me at 8am and said no hot water. Found Water heater warehouse on yelp, spoke to chris, gave me all the info and all my options. He had a new waterheater installed and my old one hauled away by 1pm the SAME day!! I mean not much more to say, Chris is a pro and they do a great job, no brainer if you ask me.

JR S.

6/24/2020

We had a delay in service with communication issues but the work was quick, workers were friendly, professional and all covid heated up! I didn't realize that the knocking I heard in my water tank plus the pipes banging against the wall was due to sediment. Now I know I need to flush the water heater once per year. Thanks for quick and easy service with PPE.

Mark H.

10/07/2021 12:00:00 SA

The Hot water tank started leaking into the garage. Called them and they quickly answer the phone. Gave a price repairing the water tank and scheduled a service call. They scheduled it a couple hours after I called. The tech was here when scheduled and text me to say they were on the way. They quickly changed the out the tank. The job looks like they did a very professional install. I would recommend them to anyone..

Barbara H.

5/16/2023

Fantastic experience. I wish every home repair went like this! I messaged yesterday via Yelp. I had a quote almost immediately. Scheduled next day service. Tito and Danny were on-time, professional and efficient. They were able to explain everything and the price was exactly as quoted. Every part of this experience from the initial contact, scheduling, receiving a clear contract via email in advance and then a very professional installation. Couldn't be happier. Thank you!

Ken C.

01/09/2021 12:00:00 SA

Recently contacted the Water Heater Warehouse to replace my tired water heater. Unit price and labor cost seemed fair, however, the game changer is that it's a one stop shop. They do it all: install the water heater, change the attachements, earthquake straps, drip pan, etc., and take your old unit away. Manny and Tito were professional, and friendly, and kept me in the loop regarding the installation. Both technicians were compliant with covid 19 protocols: mask, kept their distance, minimal interaction aside from the updates. Estimate and billing is simple- what you are quoted is what you pay. I am satisfied with the service and product, and glad to support a local business (located in Fullerton).

Toni S.

09/08/2019 12:00:00 SA

Great company to do business with. The guys came and replaced our water heater in about an hour. They were professional and personable. Their work area remained clean. They took the old water heater with them. Pricing is very reasonable.

Fred L.

1/21/2023

When my hot water heater stopped working I looked online and found they were very close to my house. I went to their warehouse and the office staff was very friendly, helpful, and professional. They helped me decide what the best solution would be for my house and made room for me in their installation schedule for the next day. The installers texted me an hour before they came and arrived right on schedule. They worked from 5 PM until 8 PM and did a very professional looking installation. Much better than the previous one. I am extremely pleased with the entire transaction. The installers left my garage cleaner than when they arrived. I would highly recommend the Water Heater Warehouse.

J G.

4/19/2017

Just looked them up on YELP to see if they were there, there they are with all the positive reviews that came as no surprise to me.
Ordered a Home Depot rejected model from them, but looking at it couldn't tell why, maybe a small dent. Besides the price these guys could teach many others about good honest customer service. Thanks Chris and Manny. Hopefully it will last close to the 17 years my other one did.

Richard X.

06/11/2021 12:00:00 SA

They are very professional, on time, and able to do same day installation... AMAZING!!! As much as I do Not want to have to replace the water heater again, but Yes, I would use them again. (hopefully 10-15 years later...)

Gaby M.

8/17/2022

I would suggest you take your business elsewhere. They have to ask, and re-ask whomever for every single thing. It takes your time away, and then they are litigious. I understand people may have screwed your in the past and it shows. I had another come out and it was done in 2 days versus a weeks worth of communication with this company.

Kelvin Y.

07/01/2017 12:00:00 SA

My electric water heater was broken on Friday afternoon and Chris was so honest and helpful that he recommended to contact an electrician to check it out first. Eventually I decided to replace with a new unit and the service was done on Saturday afternoon. Chris even provided a link to track the technician's arrival. Highly recommended to others!