Ezequiel M.
08/11/2015 12:00:00 SA
Tim and his son deserve more than 5 stars. I learned something new during my quest of searching for a plumber. Always get a second opinion. I had a problem with two of my bathrooms where everything was backed up except for the sinks and looked to my fellow yelpers for assistance.
I called a different plumber, not Tim, in the morning and they arrived about three hours later. They said they would call before arriving, but they didn't. First red flag. They show up at my door and they were very unprofessional. Vehicle was not marked with the company logo and their uniforms had no identification with the company. Second red flag. After looking at my problem, they videod the line and they determined that they did not want to attempt to use a snake because they were afraid that it would crack the pipe. That was understandable, for a lay man anyways. So they continued with the water jet. They would charge $575, if it worked. They tried it with no success because they couldn't get it through the vent on the roof. Ok, so on to the third option, replace the main under the house up until the garage where there was slab. That would cost me $4,400 just for the main that runs under the house up to the garage. Then the plumber recommended I do the uppers, which means everything that is above the floor. That would be $5,800, but all the drywall and stucco that they break, they will not fix. We are plumbers, not drywallers, he said. Another red flag. Then he went on to say that he would give me a 10% discount if I paid cash and that if I don't hurry and act fast, I wouldn't be able to shower until Sunday, this was Monday, by the way. Woah, two more red flags. And then he gave me a great idea, he said, If you want to get a second opinion, do it. I don't want you to think that I am trying to take your money. So I did. But wait, here's another red flag, I was charged $100 for the unsuccessful use of the water jet. Nice.
I told him that I would call him back after I thought about his estimate. Then he went on to list all the jobs that they have pending, but he was willing to squeeze me in. Hmm, I thought, that's pretty cool, all those are jobs are not as important as mine. WOW! Yeah right...Red flag.
So i keep looking through Yelp and I find TNT Rooter. Read the reviews, looked at the pics and I said, well Tim's appearance was professional compared to the first plumbers and the reviews were what I was looking for, so I gave him a call. Tim and his son show up about an hour and a half later. We start talking about my issue and he's walking me through possible causes. At the end of the conversation, he tells me what he's going to do, does it, and guess what, I was able to shower that same night. Not only are Tim and his son courteous, friendly and professional, but they deliver and are honest. There was nothing that raised a red flag. I saw how much effort they put in and I didn't have a problem paying them what they billed me for. In fact, it took them longer than they expected because of the different angles on both vents, and he simply told me, Don't worry, we are not going to charge a penny more.
No mess was left behind, gave me some tips and told me to call him anytime if I had any questions. Their work is guaranteed and above all, Tim is honest and he saved me thousands.
TNT Rooters have become my go to plumbers from now on.
Oh, before I forget, before he began working, I asked Tim if there was a charge if he wasn't successful and he said, No, why would I. That doesn't make sense. With that, I called the other plumbers the following morning and I asked them about the $100 that they billed me for the unsuccessful use of the the water jet. The owner answered and we chatted about it and my experience with the second plumber compared to his plumbers. The owner did save grace and voided my check. I thought that was great. Seems like a win win to me.