Marti S.

4/17/2023

Feel the need to update my review from 2017- We had a main line block Sunday evening with a bathroom flooding. It was a mess. Sean was prompt, efficient and seriously amazing. He climbed our roof & cleared the line in about an hour. We are so grateful! Seriously, best plumber.

Artemios ..

2/23/2023

Shawn is one of the best plumbers in North County. Hes a great guy and I like that the owner is also the operator of the business. You get good service and hes a friendly guy as well. I would definitely recommend.

Josh E.

6/14/2022

Shawn has gotten us out of lots of plumbing debacles, including the time the water heater sprang a leak on the day we put our house up for sale and the time we narrowly avoided an expensive slab leak.

He's responsive, easy to work with, no nonsense, and always a straight shooter.

Daniel H.

04/06/2022 12:00:00 SA

Shawn replaced leaking water heater quickly and efficiently ! He came the very next morning and removed the old and installed the new fixture .
On several occasions I have relied on the Works to perform plumbing jobs on my townhouse .
VERY HIGHLY RECOMMENDED !!....

Connie G.

02/01/2022 12:00:00 SA

I was nervous to have purchased a sensor faucet to put in the kitchen but to my relief, Shawn was able to install and get it running perfectly-and within an hour! I love my new faucet and appreciate that Shawn knew how to install it without hesitation. When I'm ready to replace the rest of the faucets in the house, I'll be calling The Works Plumbing for sure!!!

Bruce J.

02/12/2023 12:00:00 SA

Shawn has been our go to plumber several times over the last few years. He is one hard working family man. Very professional with a wonderful personality. I wouldn't use anyone else.

Linda L.

2/15/2022

I moved my washer and dryer from the garage to a small interior space inside my house. Shawn worked in tight quarters undoing my contractors mess, buying parts. We did an EXCELLENT PROFESSIONAL job. Cleaned up the job site after he finished. HIGHLY RECOMMEND!!!!

Kelsey E.

6/20/2022

We've loved The Works!! We've hired them (as well as other plumbers that we haven't loved so much) several times and they always do such a great job. They've been super fast to respond and always really prompt about their arrival times. They've fixed a backed up kitchen sink, a slab leak and an emergency hot water replacement for us, all at a great price and with a quick response! They're number one on our list of fix-it guys!

Rick K.

08/04/2022 12:00:00 SA

I requested an estimate, giving my phone number and asked for a call. They twice responded a day late, but only through Yelp. They don't read and their lazy.

Josh C.

2/23/2021

To Future Customers: Read the Owner's response and decide for yourself.
Does his response show any compassion? I think not. He clearly either did not read the situation or more likely, doesn't care. Up to you if you want to deal with an owner like that. Again, he expected me to drop my baby and leave my neighbors in a horrible emergency. I called back within 5 minutes. Give me a break.

Edit 2: Given my above comment, the owner removed their response. I think that verifies the kind of people you're going to deal with at this company.

Was so surprised to have a very bad experience with this company based on the reviews. We unfortunately had our kitchen sink backing up and therefore left us with an inability to use it. This is definitely problematic when you have a 21 month old toddler and can't easily clean and wash stuff. Sadly, Joe with The Works couldn't have been more rude and lacked any sense of empathy.

I was assigned The Works through my home warranty company on Wednesday, February 17th. Since I did not hear from them, I called on Thursday, February 18th at 1:30 PM and got their voicemail. I called again on Friday, February 19th at 8:07 AM and got their voicemail. They did call back just after that at 8:28 AM and told me their earliest available was the following Tuesday, 4 days later. That would make getting service nearly a whole week after the problem. I get another call on Tuesday, February 22nd to confirm my availability and was told about their strict mask guidelines (which I said I was appreciative of). I made it very clear I would be around by telling them I will be home the whole day and will be available whenever you are ready. He said they would give us a call about 15 minutes before arriving. The service window was from 7:00 AM to 1:00 PM. I woke up at 6:00 AM making sure I was ready to go.

I ended up getting a call at 8:44 AM this morning but sadly, I had my son with me and was simultaneously helping my neighbor who actually had a much worse plumbing issue (a major pipe burst break in their house). They needed water and I was bringing it over to them as they had to shut off their water to the house. That means I couldn't answer immediately because I was trying to simply be a good neighbor. I called back minutes later as soon as I could and again, no one answered the phone. I called yet again at 9:11 AM and no one answered the phone.

Joe finally called back at 10:15 AM telling me they would have to call and reschedule. I asked why would they need to reschedule given we're still within the window they told me they would complete the work? He said, if you don't answer the phone, they don't show. I told him of the circumstances I had at home and asked why he didn't answer when I nearly immediately called him back. He got rude with me and stated strongly that their policy is they don't show up no matter what if you don't answer the phone. I asked again why they didn't answer when I called several times to follow-up and again he said strongly he wasn't going to argue with me. The tone of his voice was very rude as well. I asked him what is the need to call the day before then to confirm if they completely disregard my statement about being home all day? Again, he just firmly stated he wasn't going to argue with me.

He in fact stated that I call my home warranty to get someone else. I did do that taking the chance with another company because this one caused my family and I so much stress. If I didn't confirm the day before and didn't immediately call back, ok I get it. However, that wasn't the case and Joe showed no compassion at all. Sure, let me just throw my baby down and ignore my neighbors experiencing an emergency so I don't lose my one and only chance to have a plumber show up within the 6 hour time window they provided. Aren't we all in the middle of a pandemic with enough stress already? Clearly The Works doesn't really care about that.

What were they going to do today with their extra time after deciding not to come to my house? Why don't they have someone consistently available to answer their phones? Why do they have to be so rude on the phone? These are all reasons why I would not deal with this company. I was willing and ready to recommend this company to my neighbors who really need a good plumber but there is no way I would do that to anyone with Joe working for them. The owner seems very responsive on here which is great but I can't see any reasoning behind why a company would conduct business this way.

Including my phone logs so you can see the phone calls.

Nate K.

02/04/2022 12:00:00 SA

I couldn't be happier with our experience with The Works plumbing. I called to get a garbage disposal replaced and a faucet swapped and they luckily had availability that same afternoon. Shawn showed up on time and completed the work quickly, professionally and at a reasonable price. I would definitely recommend and will use them again for future plumbing needs.

Rich V.

10/14/2021

We had an emergency situation with blocked lines in our house. Shawn got there in about 1 hour and was fantastic. Had the issue resolved in about 20 minutes. He was very professional. Highly recommend.

Debby D.

09/04/2020 12:00:00 SA

I had to update my review because we needed to call Shawn once again. We run a small AirBnB out of a garage studio and we had a backup in the little bathroom. It was vacant so it wasn't an emergency but Shawn was nearby and he came within 30 minutes of me calling! And he got the job done within 10 minutes! I appreciated that he was clean and thorough. He also was masked up and - like always - was a pleasure to work with.

I will definitely keep Shawn's number handy for all our plumbing jobs! Im glad to support local small business!

Nicky P.

3/30/2021

I am so grateful for The Works Plumbing. We had a plumbing emergency that started at 7:30pm and we were in a situation where we had to shut off all the water to the house. Shawn arrived within 30 minutes and was courteous, friendly and very helpful. He quickly assessed the problem, gave us repair options, was super honest and didn't gouge us. I will definitely be calling him again in the future.

Anastassia K.

7/28/2021

We had an excellent experience with this company and would recommend to friends and family. I wanted to share with a review because we felt our tech Shawn went above and beyond to help us out with our kitchen clog emergency. He scheduled and drove out to HB within 24 hours, was very courteous, professional and knowledgeable, even took additional steps to make sure we were confident our pipes and appliances were working properly, gave us great recommendations and fully disinfected the area before departing. Thank you for all your hard work!

Carson M.

6/21/2021

Shawn was great. I called him out to diagnose a problem that a few others couldn't figure out. Shawn talked me through the process of various options and explained clearly what the price would be for each and the risks associated with them. Luckily- he realized we should check one last thing which turned out to be the simple fix that others overlooked. I would highly recommend this company- friendly, professional and reasonable. He was also punctual and local in Oceanside.

Michael W.

8/19/2021

Toilet flooded in the middle of the night from the base. Shawn came out ON TIME, provided an inspection and guidance on next steps.

Cost of service was very fair.

I will have then back to do the required work.

Mark A.

6/23/2021

I would not recommend this business.... I can tell you Shawn is NOT great. We wasted $350 for him to attempt solve a very simple clog in our sewer line. He tried to con us into a very expensive remedy by adding an unnecessary clean out which we already have (several thousand $). He talks a lot of BS, and is rude if you question him. I would have to agree with some other posts that his scheduling system is unprofessional, suspicious, and non-compassionate. There are many good, honest plumbers out there. I recommend the The Drain Works, Kevin, 760-473-4201. Kevin is the bomb...Thank you, Kevin.

Morgan L.

03/07/2021 12:00:00 SA

Shawn called 20 min before arriving and was awesome about wearing a mask and distancing. Fixed our water leak and also cut a hole for me to change the tub faucet later. Very honest and would definitely use him again!

Jessica T.

10/09/2020 12:00:00 SA

Had a home warranty request that was sent to them. They called me 1x and left a message that said please call here to make an apt before 9 am because we are in the field after that. I then called every single day for a week and begged on the message system to please schedule the apt any time any day home every single day!!! No call, no apt, no show!! Then I go the Warrenty site Friday and they have marked it service completed!! WHAT ??? I filed a complaint with the warranty company clearly.

You did... and I didn't delete the voice message. And the part -- it is your voice. The work order was in your office for 4 days, you marked it complete on your end Thursday. I did call there and leave a message every single day and my call log proves it. BUT ok your lie is funny to me. The warranty company is refuting the completed service.

erwin m.

2/19/2021

Shawn was professional, thorough, and explained everything in detail before starting work on our pipe leak. He gave me time frame when to expect his arrival and even called 15 minutes prior to coming. He wore his mask and followed social distancing guidelines. Excellent service! Great experience and would definitely refer this business to family and friends.

Carrie M.

04/12/2021 12:00:00 SA

Had to wait an entire week before we be could fit into the schedule for an estimate. Office staff was unprofessional. Finally received an appointment and when their phone call wasn't answered the first time was taken off the schedule. Way too many plumbers in the area, would not deal with this company and their unreliability in the future

Rick B.

12/13/2017

I had what I believed to be a simple repair, a small leak on an outside spigot. It is copper piping that is why I could not fix it.

I called The Works. They contacted me immediately, set up an appointment for the next morning. As promised they called 30 minutes before arriving. The showed up. Explained that it could be an easy fix or more complicated if they encountered problems. Gave me a best case scenario for the bid. They proceeded to start the repair. They were able to fix it using tools I did not have nor did I have knowledge of using. When they left I had a working spigot with no mess.

I have no issue recommending them to anyone for their plumbing needs. I found them to be fair and honest. I can't ask for more.

Maryam L.

6/29/2021

We called our home warranty and was referred to this plumber to come out to look at our shower drain that was poorly draining. A man called my husband, told him if he was available the next morning between 7am-1pm. With such short notice, my husband asked him if he could come to our home around 8am since he has meetings late morning. They said no, they can show up anytime within that time frame. Understandable. So then my husband asked about other availability, and they said there wasn't any. NOT understandable. My husband said he was very unprofessional and off-putting. The feel of the conversation was that they just didn't want to come out (likely because we are in OC, and this business is based in Oceanside). But that's not our problem. Even if they did have availability that conversation left a really bad taste in my husbands mouth, and wouldn't want them to come to our home even if they made time for us. The man on the phone said he would cancel the work order with the home warranty. Funny, because the moment they hung up, my husband received a confirmation that the appt was confirmed. (No they didn't show up, nor would we allow them in if they did). What a joke.

C M.

9/13/2021

Shawn at the Works plumbing is my go to plumber! He just recently fixed a leaky pipe by my water meter. I've called on him for a few years now and he has always been prompt, honest, professional and makes sure to get the job done correctly. All my experiences with the works plumbing have been excellent!

Hannah B.

7/27/2021

Shawn was great. Very knowledgeable about his work. Very quick response back to the message I left him. He was able to detect the plumbing issue right on the spot and fix the problem right away. Shawn presents himself and his company very respectfully, friendly, and trustworthy. I would recommend Shawn any time.

Nancy E.

7/14/2020

Fantastic customer service, came after hours to fix a plumbing leak- the total was less than the estimate, the plumber was extremely polite, professional and patient with my questions and they did a wonderful job of social distancing in my home during Covid. I highly recommend this company.

Hillary H.

6/23/2020

Shawn came out within and hour. He was quick, solved the problem, and professional. Would recommend and plan on using this company is the future.

Jack W.

1/26/2019

This is a great plumbing company. I use them every time I have a problem. They have been reliable, sincere, and great with pricing.

Sean B.

4/13/2020

These guys are great! The several times i've needed their help, it has always been a great experience - professional at every phase and all around professional work.

Amber S.

7/24/2020

They were absolutely amazing! I'm a Realtor and I called them for a plumbing inspection. They showed up on time, were great with all the Covid safety stuff. But Boy, did they go above and beyond what I expected. I wanted the main line scoped and had questions on some things that showed up in the property inspection. They were incredibly thorough and spend a few hours going throughout the house. They gave the buyer totally honest advice as well as catching things the home inspector didn't catch. Shawn really knew his stuff and my buyer was very pleased. I highly recommend them and I'll be calling them for future plumbing inspections.

Christina S.

11/08/2018 12:00:00 SA

I had a clogged kitchen sink and I called around this morning for help. I looked on yelp (naturally) and called this place. I talked to someone right away and they accommodated my busy schedule. Shawn came and was very thorough and professional. He worked on the issue quickly and I was very happy with the service, professionalism and the price. If any issues arises again- I would certainly call them first! Thank you, Shawn!

Bill P.

7/17/2020

Shawn showed up immediately after I scheduled the appointment. Informed me of their social distancing protocol and did an awesome job. Super friendly and professional. Thanks Shawn much appreciated!! Will definitely refer to friends, family in the future.

Heather R.

7/13/2020

On Friday night we realized we had a leak that was going into the garage from our downstairs bathroom. Shawn came out quickly on Saturday morning and did great with social distancing. He let us know somebody had put something on incorrectly and was able to clear up our leak quick and easy. Great service, fair pricing, and sound advice on how to prevent the situation from happening again. I highly recommend!

Adam F.

6/29/2018

I snapped the pipe trying to replace an outside faucet on a Friday afternoon heading into a holiday weekend with three kids under the age of three. (YIKES!) The Works wasn't my first choice, but they sure will be next time.

Shawn was here within a couple hours of my call, quoted me $325 bucks, and came prepared to get the job done. He was a true pro too... once completed he changed the price to $250 because it went better than he worried it might.

He could have easily taken the extra money and I wouldn't have thought twice. That said, while he may have missed out on an extra few bucks today he earned my repeat business, a glowing review, and referrals for a long time to come. I wholeheartedly endorse the work and professionalism of Shawn and The Works. Boom.

Janice K.

06/11/2020 12:00:00 SA

We needed a new hose bib in the backyard. It was leaking when turned on. I called The Works Plumbing and they were at my house the next morning. Shawn, the technician, called 15 minutes before he arrived and fixed the problem quickly. He was super professional. I would highly recommend this company.

Sean W.

5/24/2020

Great and amazing service, first class company and preformed great job that was professional and timely

Danica V.

02/05/2020 12:00:00 SA

We had a plumbing emergency, our (only) toilet was leaking and Shawn was able to come out within 30 minutes! He did a great job, explained everything, was done in about 30 minutes and had reasonable pricing. Thank you so much Shawn, you got a new customer for life!

Wesley J.

5/17/2018

Fantastic job by Shawn.

I use Yelp often to help guide who I hire for work around the house. I followed a lot of the historical reviews and I am pleased to say that they were accurate, five stars.

I asked for a fair quote on a preventative maintenance job around my new home. He was clear and accurate with his description of the work scope. He gave me a price and that was it. No surprises, no stress. Great communication up front, which gave me confidence going through with his work.

Thank you Shawn, the house is looking good.

Susan P.

7/27/2020

Great Customer Service and old school business ethics. This is an example of how to run a successful operation.

I called in the morning with a plumbing issue I've had before under my kitchen sink. The Plumbing Works technician was at my door in less than 2 hours. It was determined that our faucet was in need of replacing and the sink had to be re-sealed. Because there was no labor done at this time they did not charge me. Needless to say I was in shock.

This is very rare in today's world. I can't say enough great things about our experience. Will have them back out, and do not hesitate to call them for your plumbing needs. 10 stars!

Greg Phillips

Malia O.

2/19/2020

Had a great experience with the works plumbing. My plumber showed up on time, was super quick, and the prices were very affordable.

Ning L.

12/19/2015

I contracted The Works Plumbing on Tuesday, December 15, 2015 due to a water leak. The ceiling of my living room had two very distinct 7 foot by 3 inch of water damage.

I called this company because I rely on Yelp for all my service needs. In the past, whether it's for auto repair, electrician, contractor, whatever, I've always used Yelp. Prior to this experience, all 9 companies I contracted were great. Unfortunately, my experience with The Works Plumbing was dismal.

It started out just fine. The agent I spoke to asked me what's wrong and I told him the 7 foot by 3 inch water damage in the ceiling. The agent told me that it'll be $75 to cut the ceiling to figure out what's wrong, and then depending on what the problem is, I'll be quoted again on the cost of repair. That sounded fair to me so I agreed to their service.

John showed up to fix the issue. I recognized John right away. He and Shawn worked on a gas line contract on my house 2 years ago. I remember Shawn being very pleasant and I was very happy with their service. I even remember giving them a couple beers after they were done with the project 2 years ago as appreciation for their hard work.

Anyway, John showed up and after looking at the damage, went straight to the bathroom. He said that the leak was from the toilet hose. He tightened the hose, and said that the problem should be fixed. He arrived at 2:00 pm, and he was done at 2:05 pm. The issue was fixed in 5 minutes.

I assumed the cost would be $75. Instead, John said it was $150. I found that to be a ridiculous invoice. The initial $75 included cutting the ceiling, which is for 2 purposes. One to diagnose the problem, and two, to make sure that the problem is actually fixed.

I had issue with the $150 for numerous reasons. One, John did not cut the ceiling to make sure the problem was fixed. Second, to bill an additional $75 to tighten one plastic hose that took 10 seconds is ridiculous. The RIGHT THING to do was to just bill $75 total.

My disappointment with The Works Plumbing continued. I told John if he's going to bill me $150, which I told him I was unhappy about, he should at least cut the ceiling with the water damage to make sure the problem is actually fixed because, to me, the damage to the ceiling seemed more than just the leak from one area from the toilet. The damage was two large straight lines. I did not see how one lead could cause two parallel lines. It made no sense. Not to mention, I had already paid for him to cut the ceiling, which he didn't do.

I asked John a second time for him to cut the ceiling. John had the audacity to say, if you want me to cut the ceiling, you have to pay ANOTHER $75!!

Flash forward 3 days later. I'm standing in the living room as someone is showering upstairs, and I hear a drip drip drip on the ceiling.

The Works Plumbing did not fix the problem. The Works Plumbing intentionally overbilled me. The Works Plumbing was sloppy and refused to make sure the problem was fixed.

Edit: My response to the business owner's response

After the toilet issue, I had them take a look at the garbage disposal. I chose not to include it in my review because it was too much negativity for the Saturday before Christmas.

Anyway, my disposal broke. I asked them how much it would cost to fix it. They said $25. I said fine. They reset it, and tried to spin it with an allen wrench, but nope.

John says that we have to take it apart. I ask how much. He says 75. I ask how much just to have a new disposal installed because this disposal is old. He says 228. I told him that I should just have the disposal replaced because I don't want to pay $75 for him to try to fix it, and if it doesn't work, have to pay another $228.

He says, no, let's try to fix it. So, John spends the next 5 minutes trying to fix it, but it's broke, so I tell him that I'd like to just have a new one installed. John installs it, no problem. He hands me an invoice and it's $378, which is $150 for the toilet leak (which I'm not happy about) and $228 for the new disposal.

John tells me it's 10% off if I pay with cash or check. I live in LA, and came down just for this issue, so I tell him that I don't have cash or check on me, and told him that I'll mail a check. He said no, payment has to be made right now. So I tell him that we can go to Chase and get cash for him. John says, that works because he wanted to grab a bite anyway.

I go to Chase and withdrew $340.20 ($378 x 10% off) and hands it to him. He said no. He says $378 is what I have to pay in cash. I said, what about 10%? He tells me that I'm getting a break because I didn't have to pay him $303 for trying to fix it and then installing. I'm not happy because I feel like he's trying to price gouge me again.

I asked to talk to his supervisor. He says he is the supervisor. I head to the ATM to withdraw another $38, while thinking whether I should contact the Owner. John says $340 is fine, and I paid him.

Maria V.

10/28/2019

Great service!!! I was in dire need of plumbing services. After calling a prior agency and getting nowhere I found The Works Plumbing. I called around 930 am and was delighted to know that by 10 am I had someone at my house. Shawn provided a great service. He was attentive and knowledgeable and super professional on his work. I'm super pleased with the results.

Sally C.

03/06/2020 12:00:00 SA

If you are looking for an honest, fair, reliable and quality plumbing company then you've found that with The Works Plumbing! We use Shawn and his company for all of our residential and commercial plumbing needs. He's taken care of us so many times and it's always fast and high quality! He will only charge you what he needs to and will always tell you how to save a buck if you want to do something yourself. It's hard to find businesses that you can trust and with this one, you can! Thank you Shawn, for all that you've done and will continue to do for us! You rock!

Greg N.

6/17/2021

Once again, the team with The Works makes my day. Having hired Shawn in the past for two emergency repairs, I thought it would be great to have him finish up a project in our bathroom. I simply called and scheduled it a few days in advance to give me time to pull the old stuff out and let a pro like Shawn do the heavy lifting. I'm 100% confident in doing most household repairs, but plumbing...well lets just say I'd rather not chance it. It was just a breath of fresh air to come home after a long day and come to find out Shawn not only completed the original service, but my wife surprised me with having Shawn put all the replacement hardware back together too. Happy Fathers day she said! Folks...If you're considering getting any plumbing services, give The Works Plumbing a shot. You will not be disappointed. Thanks Shawn, you made my day --Again!

Junior S.

11/13/2018

Had a bad stem behind the faucet handle in the shower. Couldn't get it out so Shawn had to cut through dry wall in order to replace the valve and re solder a new one. After that the he noticed a leak in the fitting behind the shower head. He then cut new dry wall location to replaced the shower head valve and fitting.

Shawn performed a great job and the new valves and fittings look great. Bye Bye leaks. Very clean job.

Top W.

11/03/2019 12:00:00 SA

Was very professional and communicative. Let us know what was going on and what he was doing as he went along. Original Problem got fixed and then some. Will always let you know that the issue is and how much it'll cost. Overall, fast, efficient, and friendly service.

Mike M.

10/15/2017

5 stars for 5 reasons

1) they showed in 30 minutes
2) Shawn was a pro!Sharp & great customer service
3) he solved the problem very quickly
4) explained what was going on
5) gave preventive suggestions

Shawn was the star of the show for sure, thank you!

Kori C.

12/08/2019 12:00:00 SA

My washing machine backed up into my kitchen sink and overflowed all over my kitchen. Shawn was there within 30 minutes and cleared my drains, saving my Sunday! He was prompt, courteous and extremely helpful. Seriously, give this company a call for all your plumbing needs and request Shawn!! He was awesome. Thank you Shawn!!

Rebecca L.

2/24/2021

This is the second time I've use this company, and Shawn is great. He called ahead, showed up on time and made quick work of a couple problems. Excellent, friendly service.

Quoc N.

11/28/2019

Shawn was fast, responsive and solved our emergency plumbing problen just before Thanksgiving. He had to climb the roof to snake out a huge clog. Impressive service and easy going. Highly recommend!!!

Jed G.

01/05/2021 12:00:00 SA

Great experience all around. When I called in the person on the phone was very helpful and patient while I explained the issue. Someone arrived in less than an hour, and did a great job of social distancing/wearing a mask. He explained exactly what caused the issue, and everything he would be doing to fix it. The work was done promptly and professionally, and the pricing was very reasonable. I would definitely use The Works Plumbing again in the future.

Briana P.

9/15/2019

Such a great service. Shawn was out and done literally in about an hour. We run an Airbnb and weren't in town had guests checking in same day and needed someone out fast. I'm amazed how quick and responsive Shawn was and they were able to fix the issue before our guests arrived same day.

Evan H.

09/07/2014 12:00:00 SA

Shawn is the best plumber ever! I was in a bind when I broke a pipe right at the slab but it was no problem for the skilled plumber!! He was able to remove damaged section and install new section. Saved me huge $$$$$ by not having to re run water line.
Shawn was extremely courteous and knowledge and his professionalism is second to none. I was extremely happy and satisfied with the service but wait! There's more!
Two days later I received a call from Shawn asking if everything was satisfactory and if I would him to come over and check on the status of the repair as a courtesy. He came over within 30 min, inspected the repair and gave me the OK!
Shawn, at the Works Plumbing will be my first call for every plumbing need!! Thank you!

Julia W.

09/07/2016 12:00:00 SA

We discovered we had a hot water slab leak on Labor Day, a holiday, and our normal plumber was not available. Not wanting to leave it we decided to turn to Yelp. We read the reviews and decided to give these guys a call. They were professional and timely. We've had to have them come out three times in the past 3 days and they've come at the designated time each time which in the industry has been a rarity in my experience.

Shawn and his team were friendly with my family and pets and kept everything extremely tidy. He communicated time frames and costs and stuck to the times and prices quotes. I would recommend their services to anyone in the area.

Corey R.

3/21/2019

Quick and efficient service! I had a clogged kitchen sink after regular business hours. Shawn answered my telephone call fast. He offered to come out that evening or first thing in AM- it was my choice. He calls when he's in route so you don't have to wonder about arrival time. He was prompt, efficient and friendly. Thanks Shawn!

Kaitlyn S.

03/03/2019 12:00:00 SA

My family got home from vacation to a plumbing disaster.. found the works plumbing on yelp and decided to give him a call.. I called Shawn at noon on a Sunday and he arrived by 1:30! Not only was he fast and good at his job, he was also friendly and very reasonably priced.. Will be saving his number to use in the future!

Johnny N.

2/18/2019

Great company, honest people. The owner is a 100% honest person. Called a few other companies and got the run around. The people I talked with were very nice, they were straight forward with pricing and offered several solutions. I decided to go with them to fix the problem. Guys showed up on time, clean, professional, and great to work with. I would recommend them to anyone.

Jess L.

11/15/2016

I was over trying to fix my toilet myself and they had someone out in less than an hour when I called at 6am! I was also expecting to leave a message but someone answered the phone immediately.
About 3 days later, I received a phone call to make sure everything was still working well. Great company and I hope I never need work again but if I do I will call them!

B S.

04/12/2019 12:00:00 SA

Once again Shawn pulled it off. I love this company. Fast efficient and quality work can't beak the price and awesome customer service.

Richard L.

1/19/2019

Great experience with this company. Had a leak in a pipe. Came out on the same day we called in the time frame they provided. Did the work quickly and charged a reasonable price. Will definitely use them again for our plumbing jobs.

Dean R.

10/13/2016

Knowledgeable staff, professional and punctual. Good rates and excellent quality workmanship.

Highly recommended!

Todd P.

5/23/2018

We had a fast leak coming from the valve for the source for our refrigerator. I called up the Works Plumbing on a Saturday afternoon. They came out in 30 minutes and fixed the issue with a new valve (the old one was busted) in just 20 minutes. Wow! Super fast service and we couldn't be happier! Thanks, guys!

Ro B.

04/06/2016 12:00:00 SA

Updated 4/6/16 for recent service call.

Called up Shawn from The Works Plumbing for a pretty simple faucet fix. It was a small job, but Shawn scheduled it in right away for the next day with the same enthusiasm as if it was a large, more profitable job.

As always, Shawn was on-time and provided the most friendly, efficient, and honest service that one could hope for.

Do yourself a favor - save your yourself the headache of rolling the dice with your plumbing needs - just call up The Works Plumbing and try them out - I highly doubt you will be disappointed in any way.

DJ S.

5/28/2018

I suspect that I have a leak from one (or more) of the irrigation pipes in my backyard. I'm seeking a company that has a thermal imaging camera and other specialized equipment to help me determine the location of the leak(s). I sent a message asking this company to let me know if they have this type of equipment, and how much it would cost for a leak assessment. They responded to my message within 30 minutes, but they didn't say anything other than to call them. When I called the number as they requested, some guy wasted my time by persistently asking me questions instead of just answering my very specific question (about whether not they have thermal imaging cameras). Long story short, in case someone else wants to avoid wasting their time inquiring... they don't have thermal imaging cameras or other specialized equipment to help determine the location of irrigation leaks.

Jordan C.

1/31/2018

They asked for $75 for a guy to come to give a quote/bid. Ridiculous! Never had any plumber or skilled trades person ask to get paid for a bid. BEWARE!!!!

Diana K.

09/09/2018 12:00:00 SA

We have had trouble getting any plumber to even show up and was stood up by Roto Rooter two days in a row. Should have checked Yelp first. Shawn came when he said he would and took a step by step approach to fixing the problem. Will not hesitate to call again in the future

Karri H.

3/14/2019

Shawn came by today as scheduled. Less than 24 hours after I messaged about a job on Yelp. Shawn was efficient, courteous and an ease to work with. Shawn repaired two sink supply lines and reinstalled a faucet in our master bathroom. I recommend his work and Service with a Smile is always bonus.

TheJosh R.

2/17/2019

I highly recommend this company. They said they would be at my house at 9am and showed up at 8:50. On a Sunday! They were quick and knowledgeable. Even gave my some great preventative advice on keeping my plumbing system flowing properly. I will definitely be calling these guys if we ever need a plumber again.

Trina R.

09/11/2018 12:00:00 SA

Shawn, is the absolute best! He has been my go-to-guy for plumbing for several years and now I know why. I had a tenant whose toilet was overflowing and I was unavailable to check out the situation. My sister called Shawn for me. Shawn came right out. Apparently, there was a minor issue with the hose in the tank. Shawn had it fixed by the time I was able to make it there and didn't charge me a dime! He is the most trustworthy, honest, and reliable plumber out there. He has worked on both plumbing and heating issues for me and has always done a top-notch job! I highly recommend Shawn, and the guys who work with and for him. The Works plumbing is five stars all the way!!!

Aaron C.

12/18/2015

These guys are awesome! I called The Works Plumbing after I discovered a leak coming from upstairs down into my family room. They offered to send someone out right away, but I decided that fixing the leak could wait until the next day. They gave me a call to let me know they were coming and showed up at my door in 15 minutes. John and Jay took the time to cover my furniture and even placed booties on their boots before walking on my carpet. They were able to find the leak without causing a lot of damage to the ceiling and were able to fix the leaking pipe in less then an hour.

John and Jay were courteous, friendly and knew exactly what they were doing! The even took the time to say hello to my 2 year old son and shake his hand which made his day! I would recommend the guys to anyone and I know who I'm going to call if I need something done again! If you want fast professional service done right, call these guys!

Michelle M.

06/12/2019 12:00:00 SA

Highly recommend! After a clogged bathtub, We called around to a few different plumbers, and Shawn at The Works was the only one that was available to come out on the same day. He was at our house within an hour or so, and completed the job within a few minutes. The cost of repair was reasonable and he was totally professional and efficient. We will definitely be using his company again if any other problems arise, and will be recommending to anyone looking for a great plumber. Thanks Shawn!;)

George G.

01/02/2019 12:00:00 SA

We had a total blockage of the kitchen sink, that did not respond to plunger or Liquid Plumber. First people we called couldn't come until after the weekend...totally unacceptable. These guys were the second call - and they could be here in two hours. Job done quickly at the previously specified price.

Blue K.

11/29/2015

On August 30th of 2015, I had a fourth slab leak this one was a major decision maker for me and my family. We had to decide whether we were going to continue with the bs insurance claim that after several years of paying your premiums you have a claim and the insurance company send a bunch of Gomer Pyle Contractors that always wind of sayingSurprise Surprise Surprise the insurance company will only pay to dig up the location where the leak is and reroute to the next branch of piping that's let. We had both cold water and hot water. So after all the guesstimates, quotes, not one of the plumbers ever mention that we could have an alternative. That's when a friend of ours had some work done by Shaun and The Works Plumbing, no not Angie's List friend, a Facebook Friend but a true friend who we would trust with our investment our home. We call Shaun and he came down did a very thorough inspection not this bs walk by and spit some off the wall numbers but a very methodical inch by inch inspection and sat down with us to offer some solutions, not some band aids. Shaun sat down look us straight in the eyes and whip out a sample material of PEX. Hold on yoyos who knock new technologies of home building. Shaun gave us the pros and cons of using PEX and forget the reroute and repipe the entire house. I looked at him and said to myself this guy must be high on dope or dog poop. What does he think we are cash cows or my name is Money Bag$! Well he had me blown away with the competitive bid, not a low ball bid but a true honest bid. Well the next 3 days they came as true professionals, got to work yes it was late at night but hey they are workhorses and clean. Pull out all the pipes from the house knocked out all the holes for the running of the PEX and these guys work, no bs chatting, looking at Facebook, Twitter, and all the other distractions that happen on the site for most of the contractors of home repairs. People I rate this the BEST EVER EXPERIENCE for something that was a NIGHTMARE and THE WORKS Plumbing were Dreamweavers. Great Job Guys thanks and Shaun I have to say like your response to my question Why Chose Plumbing as a Profession Shaun Responded Plumbing Chose Me. People wake up to the back to the future where the old way of doing business is the new way to have a wonderful experience for a traumatic event. Don't let them yahoos, Angie's List and the many other companies out there not give you the respect, dignity, and customer support that you deserve during events that can bankrupt your home. Chose The Works Plumbing.

Shaun much success to you man you deserve it because you earned it!

Jennifer H.

12/12/2019 12:00:00 SA

I have nothing but phenomenal things to say. I have used this service several times and the Shawn is always honest, fair, fast and pleasant. he has done some minor repairs without charging me and has helped me in a pinch several times. He is just a kind person and very skilled.

Bob M.

3/29/2019

Shawn came right away and fixed the leak in our pop-up sink drain. He advised us that the plastic components might give way again, in which case we should switch to a metal pop-up drain. We were pleased by the fix, and by the advice for the future. Thanks, Shawn.

Sarah M.

10/04/2018 12:00:00 SA

Shawn was amazing. I called the works plumbing and they came out to assess the situation in less than one hour. He was very friendly, knowledgeable and honest! Highly recommended!!

robert c.

10/27/2015

I called and set up an appointment with The Works plumbing inc. I experienced a pin hole leak in my thin walled copper line in my house. Thank god I noticed early on and I shut the water off.
John and his apprentice arrived on 10/21/15. They were very professional and thorough. I inquired about the service call price....$125. Ok, upon cutting drywall he quickly located leak. He clearly stated an additional $60 to complete job. I agreed.
It is difficult to get thru the day without water. He quickly tackled the repair and was finished in less than 30 minutes. He swept my floor. I am very satisfied.
I highly recommend!

Kyle's G.

09/05/2017 12:00:00 SA

I came upon one of thier technicians helping an elderly man who had fallen on the sidewalk getting his mail today. He stopped his van and helped the man inside his home, then found the man's cell phone to notify his daughter who lives with him and was out at the time of the incident. Character like that is worthy of being noted.

Davis H.

1/23/2019

Had some plumbing issues that needed immediate attention. Called The Works Plumbing and they were literally at my door an hour later to assist. Shawn was nice and extremely helpful. Fixed the problem right up. Will certainly use again next time.

Diane W.

10/05/2017 12:00:00 SA

After looking in Yelp! to find a plumber on a Saturday (something very hard to do) I saw the reviews on The Works Plumbing, and thought they had very good reviews, so I sent them a message to try and set up a time and they quickly responded to me and I was able to get someone scheduled to come out the very same day - Shawn was my technician and he was very nice and courteous and got the job that I needed done, he fixed my issue and was great, he cleaned up the area and made sure everything was working - I will definitely use them again for my plumbing needs and I highly recommend them to those looking for plumbing job. (2) thumbs up!

A M.

01/12/2019 12:00:00 SA

We has a nasty toilet issue that backed up into the bathtub on a Saturday no less! YUCK!!! I called Roto Rooter and they told me that they couldn't be here until Monday! I called Shawn at 230pm and he was here by 4! Super customer service, very professional and friendly... you cannot go wrong with Shawn!

Ryan C.

12/14/2019

Amazing service. We had a sewer issue, they came within 20 minutes on a Saturday and solved the problem.

Kevin T.

12/23/2018

I called Shawn and they were there within the hour. Honest, fair in price and a great communicator. I found my new plumbers!

Dave N.

03/02/2020 12:00:00 SA

Excellent service! I emailed a quote Sunday night and they replied and came out the next day. I needed someone to replace a faucet and Wayne was awesome. He arrived on time and was friendly, professional and even gave me advice on another plumbing question I had. Keep up the great work!

Kiera O.

11/19/2017

We had a little bit of a startling thing happen Sunday afternoon. We were nervous about waiting for the following Monday. We heard all the great reviews on yelp and gave them a rang. We got a hold of Sean and he was super friendly. They came out very quickly and set out my minds at ease. Friendly with our 3 boys that ran to the door to greet him. We appreciate them getting us in on such short notice and being very thorough and setting our minds at ease! Thanks Sean!! Would highly recommend and will use in the future!

Gabrielle B.

12/09/2018 12:00:00 SA

My sink was stopped up so I looked at Yelp for a plumber with good reviews. The Works Plumbing came up with some extremely good reviews. I like the fact that they responded to all reviews, good and bad, and commented, extremely nicely, as to why the bad ones were not deserved or what happened.

When I called mid-morning, the gentleman explained that they couldn't get there til after 5:00 as they were booked up. As well he told me that it would be overtime. It made sense to me that they would be booked up with all the rain we've had and I was just as happy they didn't have people sitting around with nothing to do. So I scheduled for the next morning. Almost forgot! He also let me know an approximate cost and that there was a discount for cash. Awesome!

The next morning, Shaun called me to let me know about when he would get there, which was well within the window I was given and after a conference call I had mentioned I had. Perfect. Shaun arrived, introduced himself and went straight to work. He was able to clear the drain very quickly (no mess, no smell). He suggested that I not put food down the drain as the pipes were older and just not really built for a garbage disposal. As you can imagine, this made me sad (what's the disposal for if I can't use it!) and Shaun mentioned that I did not have to do what he suggested. If I follow his advice, I'm not going to need to call them again for a stopped up drain, so it's definitely not self-serving advice!

All of the above is why I highly recommend The Works Plumbing. I had a very good experience and will call them again. I just won't need to do it for a stopped up kitchen sink!

Liz W.

6/14/2015

Early Sunday morning came down stairs to find water dripping from powder room ceiling, Called 'the works', John was with us in about 30 mins, located problem quickly, had issue fixed in no time.
Wore shoe covers, cleaned up mess from cut away drywall and thought rates very reasonable especially for a Sunday emergency call out.
Would totally recommend them and definitely use them in the future.

Joseph T.

3/28/2017

Shawn and his team are absolutely awesome!! I originally found Shawn and his company on Yelp (Oceanside area) and I hired him based on his excellent reviews. I HAVE NOT been let down. He has come to my house 3 or 4 times over the last two years to resolve plumbing issues and every time he: 1) arrived when he said he would; 2) resolved my plumbing issue quickly and courteously; and 3) his charge for resolving each issue has been VERY reasonable. I would highly recommend Shawn (and I have recommended him to several others) to resolve your plumbing issue!

Here is how highly I think of Shawn and his crew:

In the spring of 2015, I needed a new water system installed at our back-country cabin in Idaho. After trying to deal with plumbers in the Twin Falls, Idaho area for over a year to get them up to the cabin in install the system, I finally gave up on the local plumbers (I had hired 3 different plumbers there... all that had high Yelp ratings, but all failed to complete the job as hired) and so, I decided to fly Shawn and his crew to Idaho to finish installing the underground and in-house plumbing system. Not only was Shawn willing to do this, they did. In the summer of 2016, I flew Shawn and his two helpers to Twin Falls, Idaho and arranged for my electrical contractor to pick them up and transport them to the cabin. It took Shawn and his crew 3 full days to install the water system and test it. The electrical contractor then picked them up and returned them to the airport to fly back to San Diego. This sounds crazy, but the cost of flying Shawn and his crew to Idaho, plus the cost of their time on the job, was actually $2,000 less than what the three local plumbers has quoted me. Shawn and his crew did an outstanding job installing the system! If I could give him a 10 star rating, I would!!! He is probably the best, and most reliable, contractor that I have ever dealt with!!!

Thanks Shawn (and crew) for always going far beyond my expectations in the work you do and the fee you charge!!

Chuck F.

9/20/2017

Since the day I moved into my house and my hot water heater was broken, I have been calling Sean and the Works to take care of my plumbing needs. Sean is prompt, professional and always looking for a way to solve my problems but save me money. I was so lucky to find The Works and I would recommend them to anyone.

Debbie K.

11/30/2019

The Works Plumbing was the only company who would help us by clearing our sewage back-up from the roof access while it was raining yesterday. We were told by every other plumber that they couldn't go on the roof if it was wet. With no working toilet in the house we felt helpless until we reached this plumber. He gave us the cost up front on the phone and a very reasonable window time and within 2 hours of the initial phone call, our drains were cleared and we were able to continue with our day's scheduled plans. Thank you for being there for us! Much appreciated!

Larry K.

07/02/2015 12:00:00 SA

Let me say flat out this is the best plumbing company in San Diego. Period. I had two jobs at once and needed a plumber ASAP. I called around and got timeframes of 3-4 hours. John and The Works responded immediately and unclogged drains and replaced a toilet. Great customer service, friendly, clean and incredibly professional. John is the man.
When you need a plumber just call these folks.

Missi L.

03/11/2015 12:00:00 SA

As new homeowners, my husband and I used The Works Plumbing for our first pipe leak. We heard running water on one side of the house and saw a huge puddle of water on the other side, so figured we needed a professional to take care of the problem asap. I called The Works at 6:45 am and gave them the details. Shawn was dispatched to arrive by 7:30 am and he was there within the allotted time frame. The gentleman on the phone made sure I knew the hourly rate ahead of time.

I explained to Shawn the problem and he got on his gear and went underneath the house to see what was going on. Turns out there was a good-sized pin hole that need to be fixed. He even showed me where the water shutoff was since we couldn't find it that morning. The job took an hour and we paid for minimal parts since it was an easy fix. Shawn answered my questions and put my mind at ease as I was a bit worried that it would be some huge project. I plan on using The Works for all my plumbing needs in the future. Thanks for the great work!

Christopher R.

05/12/2017 12:00:00 SA

My call was answered on the first call on a weekend and I had someone out in less than 30 min. Fees were fixed up front with no surprises. They have me an honest assessment (not the most expensive one). I asked them to replace my toilets anyway, which they did quickly, professionally, and at a reasonable cost. They actually brought in 2 guys to get it done faster, which I liked.

Tish C.

05/04/2018 12:00:00 SA

I have used The Works Plumbing for numerous plumbing needs. The owner is always extremely efficient and professional. He goes over and beyond to get the job done for example coordinating replacement faucets with faulty equipment then coming back promptly once received. I appreciate the work he provides and will continue to refer the company to family and friends.

Cammy S.

12/09/2017 12:00:00 SA

They are excellent. Had a major leak. They were here within 1/2 hour. Managed the situation for us with the utmost professionalism. And they didn't chrage an outrageous fee. Definitely recommend them.

d m.

2/15/2015

Our water heater started leaking on a Saturday, 02/07/15, and I wasn't sure how long it would continue to work. I found The Works on yelp* and after reading a few reviews I thought I'd give them a call. BTW, they weren't the only plumbers i called that day.

What impressed me right away was that the person I first talked to quoted me the price if they came out on Sunday but also told me that the price would be $300 less if I could wait til Monday. On Monday morning Shawn, who was the guy who would replace the water heater, called to see if he could come by on his way to another job, to drain the heater, making the actual replacement quicker when my scheduled appointment time came. When he returned, he was able to finish the job in about 45 minutes which was good for me, since I had to be at another place.

I was very pleased with the work and Shawn's efficiency. He was also very pleasant and answered any questions I had. I will not hesitate to call him again.

Thank you Shawn.

Juan V.

9/23/2018

Shawn was great. Very knowledgeable about his work. Very quick response back to the message I left him. He was able to detect the plumbing issue right on the spot and fix the problem right away. Shawn presents himself and his company very respectfully, friendly, and trustworthy. I would recommend Shawn any time.

Shaun D.

11/14/2017

I called to get some work done in my kitchen. From beginning to end, these guys were great. Shaun was very honest and helpful with any questions I had. I was really thinking this was going to be a pain, but it never was. Anytime I contacted them, I was immediately helped out. I know if I have any plumbing issues in the future, this is the company I will use. Great service, very happy I used them.

Mindy F.

10/29/2015

John and Jay from The Works were confident on the phone that they could tackle the clogged bathroom sink in our Condo. They arrived on time, and were presented with shoddy 30 year old improvisations which made their job more difficult. We agreed to all the adjustments they had to deal with, including taking off the giant double mirror to get to the pipe.
They were efficient, polite and cleaned up afterward.
I have no reservations calling on them again, and would recommend them to friends and neighbors.

Cindy W.

01/07/2020 12:00:00 SA

I had a clog in my kitchen sink that I worked on for 3 days without results causing me so much stress! From the time I called until Shawn came over and had it running free was about an hour. Great response time as well as the equipment and knowledge to do the job right! He is totally my hero today! Very professional and nice guy and I would definitely call The Works Plumbing again if I need help with plumbing.

Heather M.

12/23/2018

Shawn was available to help us out for a main drain clog last minute and on a Sunday. He was very friendly, efficient and fixed the problem. We will definitely use The Works again! Thanks Shawn!

Rob M.

02/12/2015 12:00:00 SA

Shawn did a great job on fixing our shower valve!!! I thought I could replace the shower valve myself but I quickly found out the job was too big for my skill set. I called Shawn on Friday night after dinner expecting to leave a message however he picked up and said he could be there right away!!! I told him it could wait until the next day... He gave us a 3 hour window and he also called us before he arrived. He did a fantastic job and got it changed out in no time at all. I would proudly recommend Shawn to anyone!!!

If you need some plumbing work you definitely need to call The Works to get your plumbing needs taken care of!!!

Sandy H.

12/01/2019 12:00:00 SA

The Works Plumbing has great service. I called at 7:30 the night before Thanksgiving because the kitchen sink was clogged. We were told someone would arrive by 9:00pm. Shawn showed up before 9:00 and had our drain cleared with minutes. Also, there was no extra charge for after hours. I would definitely recommend The Works Plumbing! Thank you Shawn!

Sean M.

08/10/2015 12:00:00 SA

Very happy with their service. We had a toilet and sink that required repair for leaks and The Works Plumbing showed up on time and fixed the problems quickly and for a reasonable price.

I would highly recommend The Works Plumbing

Jamie M.

11/28/2016

Just wanted to say, we're so glad we read the reviews first before calling. Just moving into the area its tough to trust new companies! We will definitely glad the works plumbing for all of our 911 needs! Shawn, our technician who is pictured under photos is the man who answered our late Saturday night call! Our son was taking a shower when the toilet started bubbling and. Backing up into the tub! Not good! Called, he came out the next morning, on time as promised!! They even call you a half n hour prior to arrival! He was very calm and professional. Even removed his shoes before entering our home!! Which is so respectful in my opinion! Unfortunately, news wasn't positive but they did get everything fixed as promised even the price they quoted us stayed the same! Very knowledgeable and professional tech and company! Thank you so much.

Harrison M.

9/22/2018

My experience with Works Plumbing was completely different from the previous reviews on Yelp. I called the owner on a Saturday morning to clear a shower drain in an apartment building I manage. I advised him to inform the technician not to discuss any of his findings with the tenant when he performed his work but to call me if he encountered a problem. When the technician arrived at the job I called to check with him about the job and advise where the clean-outs were if the drain could not be cleared at the drain. I called the technician shortly after he arrived at the job but he refused to talk with me but decided to plow ahead (unsuccessfully) at the drain. When he finally called me because he could not clear the drain, he went into exquisite detail about everything that was wrong with the plumbing in front of the tenants. I called the company phone number about the technician's indiscretion, the technician, who was most likely the owner answered the phone. I told him where the clean-outs were and he finally cleared the drain but not until he upset the tenants. Perhaps I caught him on a bad day ? I would not send The Works Plumbing to a rental property unless you want to destroy the relationships you have with your tenants

Deb B.

4/21/2017

Just might be the last honest plumber!!! Shawn has helped us with two homes and has never tried to sell us something we didn't need - just fixes the plumbing! Prompt, tidy, honest and professional.

Carol W.

11/22/2017

The day before Thanksgiving, I needed some help with a plumbing issue and was having trouble finding a company that could help. The Works not only responded but arrived as promised and provided honest advice regarding solutions. Shawn was friendly and professional and offered to come back whenever needed. Very positive experience and would definitely recommend.

Nicholas R.

08/09/2018 12:00:00 SA

Shawn was prompt and fixed not only a broken seal but a problem with the original plumbing. An experience with another plumbing co told us it would be 3 days before someone would come out for a quote. The works are no nonsense. When they say they will be there they mean it! Make sure you don't waste their time and you will have more time for your family! Thanks again Shawn!

Aaron M.

11/07/2015 12:00:00 SA

I'm glad I don't have plumbing issues everyday - expensive. That said, I'm glad for companies like The Works. I called this company and they showed up when they said they would show up. Sounds basic, but I'm still shocked at this day and age how many private owners can't accomplish these basic things.
Our house had a leaking hot water tank. It was $1K to fix - OUCH!!!
The Works was able to get out here, replace the tank and get everything working again. I hate spending a grand, but I love not having water pouring into my garage from a leaking hot water tank.

Bree M.

10/31/2017

Shawn got out here in no time and was very helpful! He went the extra mile to find the problem. He provided great customer service!

Leon F.

9/19/2014

Shawn saved me a ton of money. I had spoke with a mother company who couldn't make it out about the sewer smell coming from spare bathroom. They made me panic because they had told me it could be this huge problem and they would most likely have to do an overhaul of the bathroom, but they wouldn't be able to come out for about a week. So i called around. Thats when i found The Works. Shawn showed up 20 mins after i called him, checked out the bathroom, and came to the conclusion that because the city had been doing work in my neighborhood that morning, that the water just got sucked out and caused the sewer smell to come up through the toilet. Sure enough, an hour of letting it air out and presto, the problem was solved. He was honest, straight forward, and called me a few hours later to follow up and make sure everything had gone back to normal.

He's got my business for sure.

Rachel B.

10/28/2019

Shawn is very knowledgeable and knows what he's doing, he's very trustworthy, and quick to respond!! Thank you, Shawn!

R C.

08/03/2019 12:00:00 SA

Prompt estimate, courteous customer care and same day service. Shawn was upfront and straight forward about his pricing. He asked for my agreement before charging my credit card. I like the simple protocol he has: call to discuss issues-provide a quote-consent to service-provide service-make a payment. Thank you Shawn!

melissa m.

03/10/2019 12:00:00 SA

We called at 7:00 on a Sunday (tonight). They were done by 8:20. Sean came out to help us. He was polite, professional, and got the job done at a reasonable price. Thank you!

David L.

12/30/2016

Shawn's service was excellent! He was professional, skilled, and kind.

I called The Works Plumbing at 7:30am and Shawn showed up at 8:40am. Wow.

My water supply valve on my toilet needed to be replaced as it was leaking.
Shawn looked at it for 2 minutes and went back to his truck for his tools.

He was done 20 minutes later. No leaks and a brand new valve for $139 (cash).

The Works Plumbing took care of business quickly, correctly, professionally, and for a fair price.

John W.

05/06/2019 12:00:00 SA

I have been relying on The Works Plumbing for YEARS. Shawn is a good guy and a good plumber, and he is always conscientious about his work. Frankly, I can say the same about everyone with whom I've interacted. They do great, reliable work, they show up quickly, and their prices are very reasonable. They're life savers when it comes to plumbing.

Roko S.

05/01/2019 12:00:00 SA

Plumber for life. Shawn came out after hours after I broke a pipe trying to get an old hose off. When I called, water was spraying out of the broken pipe, he walked me through the shut off , and was out fairly quick. The repair was done again quickly and the repair price was fair. Shawn was friendly and professional, even looking at some other issues for me without charging me. Like I said, plumber for life!

Jim H.

11/21/2014

This review doesn't need to be long.

Shawn arrived 2 hours after I called. He was courteous. He unplugged my drain in about 30 minutes. It cost $67.

Shawn is the Ninja Master of unclogging drains.

Quick. Reliable. Cost effective. Awesome dude. I am a customer for life.

End of review.

:)

Lorry M.

02/06/2018 12:00:00 SA

Shawn was able to come to my aid within 2 hours of my call! He was efficient, got the job done quickly and charged me exactly what he quoted. Excellent service and I highly recommend his service.

Jessica G.

04/02/2019 12:00:00 SA

Very impressed with The Works Plumbing. Unfortunately I called another plumber first and was given the runaround and it left me annoyed and underwhelmed. I regrouped and decided to call the top recommendation on yelp for my area and I am so glad I did. Called yesterday to schedule an appointment for a couple of smaller projects. Was shocked that they could come out the next day and was given a window of 11am-2pm. Got a call a little after 10 that Shawn was on his way. Super impressed that they were early and I appreciate the call to let me know they are en route. Shawn came and was super friendly and took care of my plumbing issues right away, no rescheduling or putting me off. The price was very reasonable and I was amazed at how speedy and efficient Shawn was. Super impressed and would recommend The Works to anyone who needs a plumber. Sometimes I feel like yelp can be hit or miss (like with the other plumber I called) but the positive reviews definitely are deserved for The Works. Very happy. Thank you!

Katie J.

9/20/2019

The Works Plumbing did an amazing job for me. Shawn was on time and kept me informed on every step. Highest praise for going above and beyond ... thanks so much, and I highly recommend!!

Angela G.

10/27/2016

Shawn and his team are my go to guys for plumbing in North San Diego County. He is knowledgeable and thorough in his work. Several times he has been over to work on one or more of our apartments. He is friendly and prompt during his appointments. He is not afraid to find the problem and work it out with you. He follows up with you in a timely manner to make sure you are happy with his service. Thanks Shawn for working with me this year.

Matthew D.

07/01/2016 12:00:00 SA

Jon at The Works plumbing is the best! By far the best plumber I have ever dealt with. He knows his stuff and is very fair and reasonable price wise. Will not try to gauge you on price and service is great! He was able to come out right away when i had a plumbing issue and fixed everything quickly and easily. I'd highly recommend their services.

Gary K.

11/29/2017

Had all new appliances from Lowes delivered and installed today. Refrigerator water line was leaking so they couldn't install until it was replaced!
Found The Works Plumbing on yelp and gave them a call. They answered immediately and scheduled my service window in minutes. Shawn & Steve (? I think, sorry) we're here within an hour and did an amazing job. Professional, fast, friendly and went above and beyond to help me out.
5+ stars for sure. They made my stressful situation go away immediately. Happy customer!!
Thanks guys!

Susan S.

8/25/2016

Shawn is our go-to plumber, hands down. We have had him visit our property for different requests and he has never failed in walking us through his thought process. His communication is on point and we are grateful to have a trustworthy professional to answer questions. A rare find.

Melody S.

8/21/2019

Shawn was punctual, courteous, and is our go-to plumbing guy. He was in and out in less than 5 mins. He even remembered that we had a baby crawling around and he wore shoe covers. Thanks Shawn!

Jorge P.

11/20/2017

I had a mayor problem with my sewer line , after I got rip off from the big companies with out positives results , I decided to check yelp looking for a local company in oceanside, looking the reviews of All Works Plumbing I decided to call them, best decision I ever made, Shaw no only fix the problem he explain step by step what was going on, I highly recommend this company from simple reasons : THEY KNOW ABOUT PLUMBING IN EVERY WAY , THEY ARE HONEST ( VERY HARD TO FIND THESE DAYS) AND PRICES ARE MORE THAN FAIR ! Shawn thank you so much ! Jorge , oceanside !

Wade G.

3/21/2014

The Works Plumbing was the right choice for our home! Shawn was very professional, polite, on time. He made sure that all 3 of our bath room faucets worked properly. Also made sure that the plumbing had ZERO leaks!!! Great Job!!
Thanks again
Wade G.

Abby M.

9/26/2016

Shawn provides us amazing customer service and fixed everything very quickly. He was punctual and explained the problem thoroughly. Thanks for the great service!

Dmitri P.

9/25/2017

Shawn is friendly and a first-rate professional. He quickly cleared gunk out of two drains that we had wasted a lot of time trying to clear with chemicals and the old baking soda / vinegar trick.

None of that had worked, in fact it seems to never work. In the future, we'll just call Shawn and The Works Plumbing as soon as a problem arises.

Christina M.

10/23/2016

Had a problem on Saturday. They came within an hour. Fixed the problem and was very professional. Great service!

Daniel P.

12/30/2018

Great service! Very fast response time and they came out on a Sunday, not to expensive. Shawn was knowledgeable, personable, and worked quickly and efficiently. Easy five stars.

Robert M.

5/30/2017

I had Shawn and Joy come by today to help repair a leaking water bib and a leaky sink. They were extremely prompt and worked very diligently. Both were professional and courteous and got both jobs done much more quickly than I had anticipated. The price was extremely fair and I would highly recommend their services to anyone.

Charlie R.

12/05/2017 12:00:00 SA

Called for new water heater, they arrived only 2 hrs later, hustled, did great work, and came in significantly lower than estimate. Couldn't be more pleased.

Pat M.

11/30/2018

Very fast response; quick fix for refrigerator line. Friendly Service. Highly recommend.

Larry K.

6/30/2018

Needed critical service in Vista, Ca on a Sat morning due to a pin-hole leak in copper piping..water had to be shut off to the entire 4 unit building due to the leak...Shawn showed up in less than 20 minutes, and the repair was done in 15 minutes. On top of that, Shawn was a really nice guy too. Great experience!

Marc H.

11/11/2016 12:00:00 SA

Our Water heater wasn't heating anymore. I found reviews for this place on the Neighborhood app, and then checked out their Yelp reviews. I called on Wednesday evening and Shaun came out to check it out. Once he saw that it was hopelessly broken, he gave us a quote and made an appointment for 3:00 the next afternoon. They came right on time, and an hour and forty-five minutes later we had a working hot water heater again.

Everyone was very professional, polite and friendly. The work was excellent. I would definitely use them again.

Courtney C.

3/31/2016

John and his associate were extremely professional and polite. They responded to my request within an hour and finished the job very quickly and efficiently despite the lack of a ground-floor clean out. I highly recommend The Works plumbing.

Elizabeth G.

04/03/2017 12:00:00 SA

Wow! This is the best plumbing experience that I have ever had. My shower had been leaking for six months. I had two other plumbers come and I paid them, They did not fix the leak, and one actually made it worse.
I found The Works Plumbing on Yelp yesterday(Sunday). I called them and they said that they would be here at 11:00 a.m.( my requested time). At ten minutes to eleven, the plumber arrived.
He assessed the problem and fixed it by 11:15. He was kind, funny and COMPETENT. Thank you the Works Plumbing

Bentley B.

5/31/2018

Sean arrived quickly. Gave us a fair priced estimate. Did a great job and left the place clean. What more could you ask.

Bryan H.

10/03/2018 12:00:00 SA

Shawn did a great job and he was super quick and efficient at solving our shower tub plumbing issue.

Max L.

05/12/2016 12:00:00 SA

Excellent customer service and highly proficient employees.
I had a pipe burst behind a wall that required a manifold replacement. The problem was quickly fixed by John, who was nice enough to give me a quote on fixing my completely jacked up washer setup. Despite the fact that he had a busy schedule, he set up an appointment the same day and started working. The next day all my plumbing issues were resolved and I couldn't be happier.
This company is hard working, professional, and customer oriented. I highly recommend.

Maria G.

9/19/2018

Shawn and The Works Plumbing has been servicing our plumbing needs since 2015. In each of our 4 incidents, we have always been impressed with Sean's promptness ( always same day scheduling) , expert knowledge, friendliness , reasonable pricing and professionalism. His jobs have included repairing our leaking roof pipes twice, toilet replacement, and shower valve replacement. In our last incident with the attic pipe leak in which he handled quickly, we mentioned that we had a minor issue with the tub spout and he was kind enough to repair it as a courtesy. We do not hesitate at all to recommend Shawn and the Works. Thank you Shawn, you're a true professional.

Ellen S.

9/17/2018

The Works Plumbing was great and attentive to my needs when I had them fixed my shower head issue. Special mention to John also for a job well done!

Kyle O.

08/12/2015 12:00:00 SA

I highly recommend The Works Plumbing.
John (my technician) was on time and performed a kitchen faucet replacement in under 45 minutes. Supporting local small business should be a priority for us all. Thank you fellow Yelper's for the reviews! You are the reason I chose The Works Plumbing. A choice I am very happy I made.

denise m.

12/13/2017

I had 2 leaky tub spouts... Shawn came out first thing to assess the situation. Told me to return my expensive units that I had bought at Lowes, and contact Delta for free replacement parts. He just saved me hundreds of dollars before even starting the work. He responded super fast, was able to come quicker then I expected. Very courteous and reliable. Will be calling him back when my parts arrive!

Michael C.

8/28/2013

We have found a great service provider and wanted to share the word. Fast response time, knowledgable on older homes, and gave us a few options on pricing levels based on the fixes available.
Shawn was great and we will refer and recommend The Works to our friends and neighbors.
Thanks!

Lance Y.

8/22/2018

The Works were very prompt. They said my appointment would be between 8-11am and that they would call 30 minutes ahead. Call came at 7:30am and they got here before 8am! Shawn was no nonsense, quick, and tidy. About an hour to unclog drain, install a power cord (which I didn't get at Home Depot), and replace my garbage disposal. He gave me a little pointer about what not to put in a disposal and to use boiling water to help cut the sludge in my drain, and he was off to the next one.

Adam H.

6/30/2015

Nobody wants to deal with a plumbing problem-- thankfully, The Works makes it just about as painless as it gets. Same day service that was polite, thorough and helpful! John took care of the issue very quickly. Thanks for doing what you do!

Mark H.

2/22/2018

Very fast, efficient, and professional! Unclogged my kitchen sink where the previous owner glued all the parts together, not allowing for easy troubleshooting. Because of this and a stubborn clog that was within my plumbing, Shawn had an opportunity to up-charge me but didn't do so! Instead he was honest and operated with integrity. Hopefully I won't need this type of service too often, but when and if I do I'll choose The Works!

Larry C.

12/12/2018 12:00:00 SA

Shawn is great. Came out quick and fixed our backed up kitchen line. Took his time to make sure it was right and thoroughly explained everything he was doing. Very, very, very reasonable pricing too. He will be my go to plumber from now on.

Joseph C.

6/25/2015

John, was a great help. He came and explained everything he did and really tried to give the best result for the customer at a best rate possible. Highly recommend the works plumbing.

We had our bathroom faucet replaced and everything worked out well.

Anna S.

11/19/2015

Had a leaky shower valve. The part where you turn them on and off. No idea what it's actually called. I saw these guys had great reviews on Yelp. I emailed them and they got back to me the very next day to setup a time to come out. They called at 7:30 am today and were here by 8am. They went right to work and fixed the issue. Yes, as someone else said, they had to go get a part at their warehouse, but seriously, I'm sorry how is this an issue? They were back within like 20 minutes. My babysitter was kind enough to deal with it while I was out. They quickly fixed the issue, put brand new awesome parts on it, my babysitter gave them my cc and off they went. No more leak, valves fixed, problem solved. Now ok, yes, I'm sure my husband might have been able to handyman his way around the issue, watch a couple of youtubes in order to save a few bucks, MAYBE. But these guys are obviously experts at their craft and know their way around.
They are licensed contractors who know what is what. They also make their money off new and return customers who give them the great Yelp reviews they deserve. If you don't like them, go somewhere else. There are a million other time wasters who will rip you off, but these are not those guys. I plan to use them to do the same exact thing to our other bathroom very soon. No nonsense the way I like to do life. Thanks guys!!

Adrian A.

09/04/2015 12:00:00 SA

These guys are the real deal. I requested them to come to fix drains at my business and they went above and beyond. I read the reviews they are well deserved great service a reputable business. I would recommend that you call.

Mike S.

8/31/2015

There is no doubt this is the only plumber I would call again. Based on the positive yelp reviews I did not even ask for a price when I called them out. The price offered was much lower than I expected it to be. So this was a great experience. By the way we probably should not keep telling them that their prices are good. Better they stay that way.

Kalyn M.

4/21/2016

Fabulous and friendly service
Prompt and reasonable
Have used them 3 times and have had exceptional service every time
Sups legit

E T.

3/14/2016

I had a great experience with the service. They sent a technician out on time and at a time I was available. Made the whole process super easy and painless. Quoted me on a reasonable price up front and when it was all said and done it came out way less than expected. Shout out to John, Thanks for all the help and awesome service

Vicki F.

3/13/2018

Shawn Ford was referred to me by a neighbor because she thought he was exceptionally honest, value minded and more than fair. I called Shawn because of a backed up prep sink and glitchy disposal. The problem happened a few days before. When Shawn arrived he tested the sink and the clogged seemed to have resolved itself. He suggested there was still more life in the disposal if I treated it right so no need to change it out now. He did not charge me for the house call! My neighbor was right, and Shawn has more than earned my business.

Bob C.

01/09/2015 12:00:00 SA

Repairman did not have parts in truck and had to go out to purchase them. He would leave to purchase parts & would come back hours later. This happened two times on two different days thus making it necessary for me to hang around waiting for him to return. These were not unique parts and I feel they should have been on his truck. One part was a water heater discharge nipple and the other was a P&T valve.
Repairman left thinking job was completed but I later discovered the P&T valve was open, causing water to drain.. This forced me to call him back the next day to fix problem which turned out to be a bad pressure valve which again he did not have on his truck. Got frustrated and called a licensed plummer,who fixed problem in quick order.
recommend licensed plumber with parts on the truck.
The technician was very nice guy however.

Elena B.

3/30/2015

Ok, let me just tell you one thing - they are the best! Now I can say with ease that I have a trusted plumber who is professional, reasonable, courteous. I needed work done for the clogged bathroom downstairs. I called, left a message. In a little bit I received a call from Shawn and scheduled an appointment the same day (it was Saturday, btw). After 2 hours they arrived and fixed the issue! Very nice, polite and pleasure to work with. I am completely satisfied. And, yes, I would definitely recommend them to my friends. Thank you, Works Plumbing

Chelsea Z.

2/21/2018

Shawn is awesome! We noticed water in the ceiling and he was at our house within the hour. Turned out to be a leak in a copper pipe. Luckily, it was a small leak. Thanks again Shawn!!

Chris T.

10/07/2015 12:00:00 SA

We just moved into a new house and as always it needs updating. Called The Works in the morning and had them out just a few hours later. John and his partner came and replaced our refrigerator valve quickly and for a great price! They came and saw what needed to be done, left to get parts and were back in 15 minutes. Great experience!

Jennifer R.

7/26/2018

Shawn has been handling all my plumbing needs for years. He is my go-to for everything plumbing! When my water heater failed he had a new one installed in 2 1/2 hours. He is always quick to respond and sees the job all the way through, making sure every detail is addressed.

Regina R.

02/02/2015 12:00:00 SA

The guys from The Works Plumbing was a pleasure to work with. Shawn and Ray arrived at the time that they said would and came with everything ready to work. They removed my broken water heater and installed the new one with such ease that I was amazed that they were done so quickly. Another thing that I liked about these guys is that they were not offended with my asking dumb questions. My hat is off to this team and I will most certainly recommend them to any and everyone who needs a reliable plumber.

Thanks Shawn and Ray,

Regina

Debbie N.

06/07/2015 12:00:00 SA

Our regular plumber (Pieper Plumbing) wasn't available to unplug our kitchen sink drain for 4 days. I guess our job wasn't big enough for him. So we had to look for someone else. We are so glad we found Shawn! He is our new plumber! He came out the next morning and unplugged our drain in 15 minutes. He was so nice and polite; I can't say enough good things about him. Because it was Saturday we were charged time and a half but that was still less than a regular call from Pieper.

Mommy D.

01/06/2018 12:00:00 SA

I had a sewage/drain problem in my first floor bathroom that caused minor flooding. I called roto rooter at 730 am they said someone will come between 11 am -1 pm. At 12 noon they cancelled and move the appt. the following day. So i looked at yelp and decided to go with The Works Plumbing. Someone answered and very upfront with how much it will cost me at the minimum with the weekend rate which I appreciate. I was told someone will be coming within 30 min. Wow! I'm already impressed. Shawn came in less than 30 min. and fixed the problem. He is nice and easy going. Thanks for the discount too. I recommend their service.

Suzanne A.

01/06/2016 12:00:00 SA

I had a leaky pipe in my ceiling. My neighbor recommended The Works, and I'm glad she did. Quick, professional, inexpensive... I would readily use them again! Highly recommended!

C B.

7/20/2017

Woke up to a broken hot water heater - Called Sean, and he and his team were able to get my old hot water heater completely replaced the same day. Nice guy, showed up on time, got me back up and running faster than I thought imaginable. Another happy customer!

Wes Y.

5/18/2018

WOW!!! I would give Shawn more stars if I could. We had a small wet spot on the ceiling drywall which I thought was coming from the upstairs bathroom last night. This morning their was water dripping from the ceiling so I called Shawn and he responded right away. He gave me an honest estimate and went right to work. He found that I had a small pinhole leak in my copper piping and fixed it right away. He was extremely professional and courteous and would recommend him in a heartbeat. Truly nice guy and he even gave me some tips to save money on the drywall cleanup!

Rachel H.

08/05/2016 12:00:00 SA

Thank you Jay from The Works Plumbing, you saved me! I highly recommend The Works for their promptness, clear communication, professionalism, job performance, and great customer service.

I came home from vacation to find my water heater leaking! My neighbor recommended The Works. I quickly called, spoke with Shawn who gave me an estimated time of arrival. Then Jay, the plumber, arrived promptly. Unfortunately, he wasn't able fix the problem that evening. Yet the next morning, he called early to give me an update on his progress in locating the original part. He called me throughout the day explaining the process he was undergoing to fix my leak. He was very professional and was truly concerned about me and my young children going without any running water. Once Jay came up with a plan of action, he arrived quickly and solved the problem!

If you are looking for great customer service with knowledgeable experts, I highly recommend Jay with The Works plumbing.

Tim H.

05/01/2018 12:00:00 SA

I discovered a soaked area of my ceiling when I came home one night this week. Called a few plumbers from yelp. No response by one. One phone message asked to be texted or emailed. Shawn picked up the phone and offered to come out, even though it was getting late. I had the water shut off so he booked for 7am the next morning. He called ahead that morning and showed up exactly on time. Very professional, very polite. Did exactly what was promised for a fair price. Will use them again.

Dennis M.

12/06/2014 12:00:00 SA

Shawn arrived on time. He was very courteous and professional. He assessed the situation, gave us an estimate and started work. In no time at all the drain was working wonderfully. He came back with another piece of equipment that totally removed all roots in the drain. It is amazing how well the 75 year old drain is working. I am so pleased that we found Shawn to be our plumber. I am also pleased with how reasonable his prices are. I will continue to call him when we need plumbing work done.

Patti W.

3/29/2018

Great plumber. Called 15 min before arrival as promised. Showed up on time, a good thing. Felt the issue had taken care of itself, call him if it reoccurs. Best part, NO CHARGE. we chose to give him a tip for his trouble. Very polite, seemed to know his stuff

Sherry T.

06/08/2016 12:00:00 SA

I called The Works Plumbing with a major leak and they came to the rescue within hours. Immediately identified the problem, and the problem was solved. Fair in their pricing. I never expect a plumbing job to be cheap but was surprised that it wasn't as bad as I expected. I would definitely recommend The Works Plumbing. Would definitely use their services again.
( I hope I don't have to cuz that means I have a problem) but they are now my Plumbers.

Mama D.

12/24/2014

Shawn was very up front about options for short-term and long-term remedies for our backed up sewerage line.

He scoped it with a video camera, then came back and water-sheared the problem out of two spots that had roots. The water jets opened up the problem nicely, and Shawn says some people just keep having him come back approximately once a year to keep their roots at bay rather than go the expense of jackhammering or digging up ground & redoing couplings. He was honest that this isn't a permanent solution though, yet it does clear out the roots.

He also checked a leaky toilet base by pulling our toilet up-- low and behold, we had tiny roots beginning to creep up through there. He poured table salt around them base & said that usually takes care of it--it hasn't been a problem since and later we can plan to have our flange routed out & replaced.

So I agree with folks who said Shawn is pleasant, hinest, timely, honest, and educates you on different issues relative to household plumbing. I definitely recommend The Works Plumbing for similar issues.

Gina M.

3/27/2017

If I could give zero stars I would. Do not be deceived by the positive reviews on here. We called to have two issues looked at. One, we noticed that when we ran a cold water wash, our washer was using hot water instead of cold. Two, one of our shower handles broke off and it looked as if the plastic piece on the pipe stem was stripped and needed to be completely replaced. They quoted us $400 to fix the washer and $75 plus the cost of the part to fix the shower handle. The plumber that was sent to our house told us that in order to fix the washer he would have to cut into the dry wall to switch the pipes. The washer and dryer were moved from inside the house into the garage by the previous owners and he explained that when they were moved the pipes or hoses were mixed up so that hot water was running from the cold valve and cold was running from the hot valve. He quoted $400 to fix this and it would not include repairing the drywall. After giving it some thought, my husband and I realized we could just switch the hoses from the back of the washer and it would correct the problem. My husband fixed it himself within 5 minutes. That should have been our indicator that these guys were dishonest and looking to make extra money. However, we still decided to have him fix the shower handle. He gave my husband a hard time explaining that the pipe stems we had were older and might be difficult to find after already pulling it out of the shower. He pressed my husband to make a decision on what to do because he said we are already on the clock my husband asked him to find a replacement and he had to go to work. My husband met them after the work was done and the guy left right after getting the check for $150. He didn't show my husband the work that had been done. When my husband went to check it out, we found that he put the handle back on incorrectly. So now you have to turn the hot handle up to get the water on and the cold water handle down. We paid $150 and the work was not even done correctly. Bottom line, these guys are inexperienced and dishonest. Do not give them your business!!

Linda H.

3/21/2015

My faucet broke, so I needed a new one installed right away. I chose The Plumbing Works based on the glowing reviews here. They are well deserved! Shawn arrived exactly on time, put booties over his shoes to protect my floor (I appreciated this), quickly and professionally installed my new faucet and garbage disposer (within an hour), and cleaned up afterwards. He's friendly and courteous as well. What more could you ask for? I will definitely call him again the next time I have any plumbing job.

Jerry C.

3/20/2015

A year ago, our home inspection noted some corrosion on the piping over the water heater. This morning we found a slow drip from one of the pipes. I checked Yelp, found The Works Plumbing with great reviews, and made the call around 8:30am. It's 9:45am, the pipes are replaced, no more leaking. Parts and labor completely reasonable and we are amazed with the quick and professional response. Thank you Shawn for a job well done. I will use The Works for any future plumbing work and will recommend to friends in need.

Christine T.

6/20/2015

A+ service! Called on a Saturday with a toilet clog emergency in my condo rental. Live person answered phone, had tech to my condo within the hour. John (the tech) was polite, clean & efficient.

Sarah C.

6/15/2017

Had an exterior sewage pipe blocked up. Shawn and Jay came out within a half hour of me calling in. They were polite, professional, and very efficient. Took care of the issue and the price was great. Thanks for your fast service gentlemen!

Renee S.

9/18/2014

We called the works plumbing this Monday to run a line to our new refrigerator (ice maker) and we were scheduled for service on Tuesday. Shawn came while I was at work and my husband, Rick, said he was very personable and professional. He installed the line in no time and was very reasonable. We highly recommend this company. Great job!

Judy T.

10/24/2017

I called The Works Plumbing and Shawn was there within 30 Minutes. He put in new plumbing for a new washer and dryer coming the next day. He fixed an outside faucet and put in a new pressure valve and explained everything he was doing and why he was doing it. Its nice to know if I ever need a plumber that I can call on Shawn. He was 5 stars!

Lisa M.

4/26/2017

Needed a plumber in a hurry after a valve leak flooded our kitchen and dining room. We were facing being without water until the next day. They came within an hour and were friendly, knowledge, and affordable. Couldn't ask for more. Thank you!

Peggy S.

10/06/2017 12:00:00 SA

The Works Plumbing was on time, reasonable on price and explained things clearly. Shawn is very knowledgeable with what he was doing when he helped us with installing the kitchen faucet and disposal. Very professional. After dealing with couple other plumbers in the past, Shawn is by far the best. I will highly recommend Shawn and his team on any plumbing needs.

Trevor Y.

10/02/2017 12:00:00 SA

Sean was awesome. This was our first time using The Works as we have been cycling through plumbers that are unreliable. The Works was recommended through friends and we will be using them for all our plumbing needs from now on. Prompt, efficient, and friendly.

Julie B.

8/13/2014

I would highly recommend this company! We thought we had a slab leak but it turned out to be a small whole in a bathroom pipe and it was an easy fix! We worked with Shawn and he was prompt, professional, very knowledgable! I truly appreciated his help and we will call them for any future plumbing needs!

Cynthia R.

03/09/2015 12:00:00 SA

Got a text from out tenants this morning saying their showers were clogged up. Called our regular plumbing company who said they no longer serve San Diego county. Called our back up company who quoted me a ridiculous price and said he could make it down in 4 hours. Decided to shop around and found this local company with great Yelps. Called, got a great quote and great customer service. They were here within the hour. It's still morning and the showers are running great. All I have to say is, Great Service, Great Prices! Shawn was fantastic! You guys have a customer for life and have already been recommended to a neighbor. Thank You!!!

Dean D.

8/17/2014

Great service on Sunday morning. I called and they had someone here within 45min. Shawn was friendly, professional, and very knowledgeable. He got the leak fixed and left the house cleaner than he found it. Highly recommended.

Nigel H.

4/14/2013

A Sunday morning search for a plumber was not a good start for my day, until I found The Works Plumbing. Their prices are reasonable, and not inflated for weekend work. They were at my door within the hour I called, I was very happy.

I had a small repair job, but still received great customer service and professionalism. I'll be calling them for my next remodeling job. I recommend them for your plumbing needs.

Ju H.

5/21/2015

We had a shower valve issue and Shawn fixed the problem in a very professional, friendly, knowledgable manner.
It was our first experience with this company and we were more than happy with the service we received. Thank you Shawn! You are our first choice of a quality plumber from now on........................

Stone I.

11/28/2014

Had 20 people for thanksgiving and our kitchen sink got clogged. Called these guys the next morning at 7am and Shawn was at our door within an hour! Excellent service an very professional Fair prices too

Randy M.

04/01/2014 12:00:00 SA

Had a pesky leak under my kitchen sink so I Called up The Works Plumbing. They showed up promptly at the time frame they gave me and took care of the job in no time. Shawn was knowledgeable and explained the issues that needed to be addressed. Great service at affordable rates. Would recommend anytime

Lauren F.

10/21/2015

Their customer service was awful. I called about an issue with my sink and they acted a though I was an inconvenience. Very unimpressed

Steve K.

3/28/2017

This is the second time we have called The Works Plumbing, and the second time we are giving a 5-star review. This time we had two issues that needed to be fixed. One was water leaking under our kitchen sink and the other was a leaky faucet in a bathroom. They came out and diagnosed everything systematically. The water under the sink was caused by a worn out seal between the granite and the sink, which Shawn pointed out and I sealed with silicon in one minute. The faucet was completely rusted out and needed to be replaced (it was 14 years old). Shawn recommended I get a new one and they would come back and install it. I was not charged until he came back the 2nd time and completed the work. His estimate was 100% accurate. Being a business owner, I know that estimates are not always spot on... that's why they are called estimates. I have found our go to plumbers.

Matt W.

02/03/2016 12:00:00 SA

Shawn at the works plumbing did right by me. He took on a difficult job on a water main break in Fallbrook. He made sure it was done right, working on a Saturday and Sunday to get our water back on as quickly as possible. He and his team are professional, punctual and courteous. I highly recommend the Works plumbing.

Katie C.

09/08/2014 12:00:00 SA

So thankful Shawn was able to come this morning! Our sink had a slow drip leak for several days and I knew it was time to call a professional. He fixed my kitchen sink, upstairs sink, and guest room sink in under an hour and at a reasonable price. I can rest easy knowing the leaks are no more!

Richard D.

09/01/2014 12:00:00 SA

We had a leak bust out on Sunday evening which flooded the back deck and yard. I called 3 companies, Shawn was the first to call back. He was out within about 1.5 hours as he was on another job when I called. The problem turned out to be a stubborn mess inside 4 inches of Stucco but Shawn tackled it with ease and was friendly throughout the entire process...even as we lost daylight and we couldn't get all the water out of our pipes to desolder a spigot. I highly recommend these guys and won't hesitate to call again when I find the difficult issues that I can't, or just don't want to, mess with. No issues with payment or prices. ...and I appreciated his patience with our house's issues.

Muir T.

1/25/2017

We had a slab leak in our late 80's tract home. I chose The Works plumbing based on reviews here on Yelp and I'm glad I did. Shawn did a really great job diagnosing the issue, explaining our options, and then fixing the issue.

Ashley E.

7/26/2016

Today was my second time using Shawn from The Works Plumbing for a plumbing issue. What can I say? He's quick to respond, quick to get to the house, fair, honest and reasonably priced. Definitely five stars and for sure my go to plumber!

Lulu L.

7/23/2014

The Works Plumbing did not disappoint. A late night emergency with the main water valve needed attention asap as the entire house was without water. John was great in taking the late night call. In the end, we scheduled an appointment for first thing in the morning. Shawn arrived early (7am) and diagnosed the problem and did an impressive job. He was friendly, professional, and thorough, making sure there were no leaks. I appreciated that even when he had to run out to get the right parts he left the job site clean and neat to prevent any hazards. I appreciated his thoughtfulness. He explained what needed to be done and did the job right. He was fair in his pricing and gave great service! Thank you! I would recommend him highly!
Thanks again.

Carol S.

8/31/2013

We found this company on yelp and based on their reviews gave them a call for a emergency matter. They arrived with in an hour and cleared the problem. They are reasonably priced and know what they are doing. I would highly recommend them for your plumbing needs.

Trent H.

11/23/2014

You never appreciate your sewer line until it can't be used.

Shawn showed up within two hours of the first call, and when the problem was a lot worse than the first guess, made time the next day to replace damaged sections of the sewer line that were deep under the front yard, and also clear the roots that were making things even worse. An unpleasant, inconvenient and aromatic problem was made as good as possible thanks to his professionalism, courtesy, explanations and knowledge.

Highly recommended.

Brian C.

01/01/2014 12:00:00 SA

We called this past 29th a Sunday, they were able to provide me a quote over the phone and told me that it was a standard charge for blocked bathroom tubs. Compared to Rota Rooter a national chain which could not provide me a standardized quote over the phone. A national chain that needs to come to your home to give you a quote tells me that you don't know what you are doing. I want to thank John and Plumbings Works for you prompt service and being such a reputable company......

J. D.

6/24/2015

Another great job by the works. This time my shower wasn't draining... John came out and had it fixed within 10 minutes!

Dave F.

11/28/2015

These guys were great. John and Jay showed up on time, did exactly what had to be done on our bathroom shower plumbing leak, cleaned up (cleaner than how they found it!), and charged a very reasonable price to do the work. I would have these two back without question, to deal with any plumbing issues. They are experienced and take the time to explain the options. They even spotted another problem and gave us a free quote on it. Thanks much!

Blake Lake D.

04/02/2014 12:00:00 SA

First off I have used this plumber many times, and he's an excellent plumber he knows what he's doing , he's very hard working, and best of all his prices are the cheapest in town . He replaced my shower valve and soldered in a new one, he fixed the pipes under my sink and unclogged the drain for me . All of these things were very reasonably priced. Highly recommend !!!!!!!!,

Roberta S.

9/15/2016

THE VERY BEST. I came home to a flood from my hot water heater. I called Shawn and he came promptly that very day. He did a very thorough job and in a timely manner. He and his helper, Jay were so nice and understanding. The price was very reasonable and they took care of everything.

LeAnne B.

09/07/2016 12:00:00 SA

Called today they arrived on time. Fixed problem quick, great price. I will make use them again in future. Love it.

Nikki F.

3/23/2016

Dishonest ,unprofessional, over pricing ,will never use them they are scam artists ,will try to charge you $300 for a $10 job do not use them stay clear of them!!!!!!!!!

Jasmine D.

8/16/2016

Not impressed with these guys at all I called for a basic plumbing issue said it would have to be charged over time since they could only make it after 5pm this was the only option they offered which I thought was pretty shady

Patty Jeana H.

6/14/2016

Best Plumbing experience EVER!
The Works Plumbing came out to clear-up our problem with an unusable bathroom sink area. We had a leaking drain, and a slow-running bathroom faucet that dripped constantly for us, and a couple other issues. In addition to the inconvenient bathroom area being unusable, we also had a kitchen faucet with low water pressure, and a shower head that needed to be changed for ADA reasons.
Made an appointment for the next day, but was called back to reschedule an earlier time today! Great!
As promised , they contacted me thirty minutes prior to arrival and John and Jay showed up in twenty ready to tackle the problem.
John and Jay got right to work, first laying out towel rags for neatness and then checking under the bath sink drain. He was immediately able to stop the dripping by tightening a couple areas. He inspected the faucet and the fittings, pointed out what the problem was (an antiquated faucet and near-rotting pipes) and took the time to explain what we should do to get better water service and prevent another leak.
I had previously bought an inexpensive replacement faucet at HomeDepot. Although John wouldn't recommend the product, he said it would work fine for our purposes. But in addition to replacing the faucet, that 40 plus year-old line and the entire system was outdated and couldn't be warrantied. The obvious thing was replace it all, and he gave us a fairly reasonable quote to complete all the problem areas, under $300, but as renters, that isn't the best option for us.
I explained ours was a rental home, and the landlord/owner/former occupant is a do-it-yourself type guy, who had inhabited this house for 40 years prior to our moving in a few weeks ago. The owner/landlord is less than eager to have hired maintenance.
So we explained to our Works plumbers how we are trying to improve the house without breaking our budget. John showed us how we could modify the faucet to get better cold water reception, but the hot water was shot. We decided to wait, contact the landlord, and see what he might pay for.
The Works Plumbing techs were friendly and informative and accommodating to all my questions throughout the process explaining what was happening, and what he was doing to resolve the problem. They were totally respectful of our home as they worked , and consistently cleaned up the areas being worked on.
Next issue, we had purchased an inexpensive shower head from Amazon online to assist with disabled showering. The shower head was cheaply made, and it was obvious that John didn't approve of the poor quality, but understood our dilemma , and said he'd install it if it was our choice and got to work. As the faucet was unwrapped, I noticed the shoddy product myself, and after John had already started on the job, I decided it would be better to purchase a better quality shower head. During all this, John was so thorough, well-ordered, and neat. And Jay kept coming up with new rags to clean spotlessly every area they were in! By the way, even though he said the shower-heads at big box stores aren't the best, John went so far to tell me I could get one that would do the job for around $25.
Next, we went to the Kitchen sink. He checked the lines and the faucet, then the spray-head (which works fine) and John was able to determine the faucet is substandard and there is likely no other problem. The spray nozzle works fine, so he ascertained the faucet would be best replaced if we need a functioning pressure. Again. With our being renters, this is not a likely expense.
John and Jay asked if there was anything else they could help with. John understood our position, and offered to come back as soon as we needed or had decided to make these improvements. Clearly, John didn't want us to be wasting time and money. That's a sure sign of a smart business who hires their employees based on honesty, professionalism and integrity.
John made suggestions in the problem plumbing areas, and again gave me lots of options and was super informative. These technicians were an hour into our appointment, and John and Jay left but didn't charge me a dime for the time he spent on labor with all these problems. I still cannot believe this and their high level of service.
Seriously, where else can you find a company or technicians like this nowadays???????? I am just so impressed by The Works Plumbing professionalism, value, and ethics that I have to let everyone know. This is really unheard of in today's world. John explined this is the way The Works Plumbing operates, and of course they would be happy to come back if needed in the future. Yes!
Anyone who lives in North County and not using The Works Plumbing for plumbing is truly missing out! The benefits of superior technician knowledge, understanding, and great customer service are today a hard to find value. If I could give The Works plumbers 10 stars, I would!

Travis M.

08/06/2015 12:00:00 SA

The Works plumbing were able to help us out in a pinch when we needed them with a shower repair that had turned ugly on us one morning. I called around 6:30am and the operator told me a technician would be out in about an hour. I live out in Escondido so was surprised to see this Oceanside company show up early. The technician, John, was courteous and also let me know he had a trainee with him as well. They were very careful not to get carpets dirty, by wearing booties over there shoes. John was good at explaining the problem to me and what he was going to do in order to fix it, letting me make the decisions along the way. He was informative as well and gave me advice on what to do next. After all was said and done I would say I'm walking away a very happy customer. John even gave some more advice on his way out about my deteriorating pressure control valve outside. Never pressuring me to get anything done without my blessing. Thanks The Works, I'll be using you again for any plumbing needs.

Ronald Z.

09/03/2016 12:00:00 SA

Arrived on time. Replaced disposal for the $250 quoted. Fixed a minor toilet problem for $25. Clean, fast (less than 1 hr) and friendly. These guys are great, honest and fair. Give them a call with your problem you will be satisfied.

Raschelle D.

09/05/2014 12:00:00 SA

We thought we just had a bad wax ring on the toilet. Wrong!! Shawn had to leave and come back multiple times. Found work that had been done faulty by the previous owner. Very polite and kept us informed of his every move. Came back a week later for other work.
Was not a huge hit on the pocket book and his punctuality plus customer service will keep us going back to Shawn down the road.
Recommend highly.

Erik N.

10/08/2014 12:00:00 SA

I found out on Sunday afternoon that we had a broken pipe just inside the main valve to our house that was causing water to run like a stream down our street. I had never used a plumber in Oceanside before, so I didn't know who to call. After seeing reviews for The Works Plumbing on Yelp, I called first thing on Monday morning hoping they would be able to get someone out in the next day or 2. Shawn was at my house within 45 minutes of making the call. He was professional, courteous, and extremely helpful. He had the job done within 3 hours despite the fact that he had to dig up the pipe in our front yard, and he didn't even charge me for the time he spent going out to purchase parts he didn't already have. He even gave me some helpful advice on fixing another minor problem I had without spending extra money, and then he came back the next day to backfill the hole he dug to expose the pipe. I was amazed at how smoothly the entire process went and how affordable it was. Now I know for sure who I will be calling the next time I need a plumber!

Laura D.

9/27/2013

Scheduling was easy. Response time was prompt with an on my way call 15 minutes before arrival.
Excellent service, price and communication about options.
Have used twice now am very pleased to have a regular plumber now to recommend.

G H.

09/12/2015 12:00:00 SA

The Works was the 4th plumbing company we had come to our home for a kitchen sink back up. Sean, our technician, was awesome. He was very professional, friendly, very knowledgeable, and completed the job quickly and successfully. We won't hesitate to call The Works next time, and will recommend them to our friends and neighbors.

Heather C.

02/04/2016 12:00:00 SA

I was very comfortable having the works plumbing employees in my home. They were professional, courteous, careful and knowledgeable. I am very happy with their service and would highly recommend them

Darrell T.

5/19/2014

I had a contractor hit my water line when he demo'd my driveway. I needed a plumber right way because the concrete pour was coming the next day. The Works was at my house in less than 2 hours. What a relief. They quickly assessed the problem and got to work. It was old pipe so it took a few tries but the tech stayed on it and got the job done. The labor hours were accurate and the parts were reasonable. Thank you Works for saving the day!

Alexis T.

11/11/2015 12:00:00 SA

Today our disposal stopped working and I called up John and The Works plumbing. My husband had worked with them before on our new refrigerator water line and really liked them. They came out to take a look at it and it ended up being a really simple fix. I was super impressed with them in general. They even gave me the tool that I could use in the future to fix it again (just a simple clog)! 100%, next time I need a plumber I will be calling John and The Works. Their service was amazing. Bathroom renovations here we come!

Joelle P.

9/29/2015

To begin, they answered my call ! I called 4 others, no one answered their phone .Were able to come out in less than two hours! They (John and Jay) came on time, they diagnosed the problem, fixed it , and charged me the amount they quoted on the phone, VERY nice young men, very efficient, we were both off to continue on our way in less than an hour!

Jo Ann E.

9/14/2015

Shawn was right on time, even called 30 minutes prior to his arrival,(which I really appreciated because I work at night.) He installed my new faucet and even checked for leaks from the garbage disposal that my husband installed. He was very courteous and had the faucet installed in no time. He completed this job for me maybe 2-3 months back. When my friend needed a major re-pipping job done to her home, I did not hesitate to refer her to The Works Plumbing and Shawn!

Kim M.

11/12/2014 12:00:00 SA

Great customer service! After waiting for two days for another plumber to show up, i called the works. I wasn't placed on hold, I was quoted what a clogged drain would cost and then told a plumber would be here in a 3 hour window with a call 30 min prior to arrival. Plumber called and arrived within window. Shawn was friendly and professional. I wouldn't hesitate to refer The Works!

Mich K.

3/13/2015

Shawn was great! We called and he was here right away. He was very nice and identified our problem right away and took care of it within an hour. Reasonable rates and great job!

Maggi I.

3/13/2015

Shawn was fantastic !super friendly fast worker...I highly recommend him for any plumbing work/questions needed! He's an asset to his company..boss should give him a real good raise this year for being a great employee!

A. C.

03/04/2015 12:00:00 SA

Excellent, fast, and courteous service! Shawn was very nice and on time. He was very cordial when I called (around 6am), and called with a 30min out notification so I could make sure my family was ready to receive him. I will request his services again when required and certainly recommend him to others.

Shannon T.

10/14/2015

I left a message this morning and they immediately called me back. Friendly and extremely thorough when inspecting the drains. Unfortunately, we have to buy a new dishwasher but they made sure that was the problem before they left. Highly recommend The Works Plumbing!

Judy A.

06/12/2015 12:00:00 SA

This was the second time we used The Works Plumbing and I think Shawn is terrific! He answered my call, gave me a price over the phone, scheduled the appointment, showed up on time, was pleasant, efficient and professional. Seriously, what more can you ask for! His rates are reasonable (my job was small, but he still came out) and his work is excellent. And he is a very nice guy. I would definitely call him again and you should too!

Allison G.

06/03/2015 12:00:00 SA

These guys are the best! I had been having issues with my washing machine lines backing up. I called them and they came out the same day and fixed the problem in no time at all! They arrived within the one hour window they had given me and even gave a 30 minute heads up. Most of all, they were very professional and friendly! We will be using these guys again.

Riya G.

11/18/2014

I called The Works Plumbing and they sent Shawn out in under an hour. He was professional and kind. My problem was fixed in less than 2 hours from the initial call. I will use Shawn the next time I have a plumbing issue.

Julie S.

06/11/2013 12:00:00 SA

We used The Works Plumbing on some extensive work we needed done at a new condo purchased in Oceanside. They are by far the best plumbers I've ever hired.
Fast, courteous, professional, timely. They took my calls when I asked for advice with fridge hookup, and even stopped by at no charge to let us know what parts we needed to buy for the hook-up. They spent more time on the project than they charged us for, and you don't find that too often these days.

I would HIGHLY recommend them to anyone looking for a good plumbing company.

Shawn was wonderful to work with. Thank you so much!!

Kevin B.

01/02/2015 12:00:00 SA

I can't say enough about Shawn / The Works Plumbing. I had a leaky shower and assumed the cartridge needed to be replaced, but Shawn told me it could just be build-up in the showerhead. He had an extra, brand-new Moen showerhead in his truck, which he gave to me for free (yes, free!). So, instead of charging me to replace the cartridge, he replaced the showerhead and didn't charge me a dime for the service call. Wow! That's rare in this day and age, but much appreciated. I will definitely call Shawn for any future plumbing needs, and recommend him to my friends and family.

Sally B.

10/02/2014 12:00:00 SA

Shawn saved us a couple times a couple months ago (see my review of 7/14/14) and this morning I called him to come tighten up a faucet that was hanging. He answered the phone immediately (which is one of the many great things about him, he actually answers). He let me know he was in the middle of a job and when he would be able to come by. He beat his estimated time by an hour and came and did the job with a smile and would not let me pay him for it. This guy is like pure gold. It is hard to find an honest, and proficient professional like Shawn. He is a pleasure to deal with every time and he is our regular plumber now. I cannot recommend him highly enough :)

Maureen K.

08/12/2014 12:00:00 SA

Shawn was very professional, timely, and priced right. He communicated well with me as a landlord and the tenant as well. I would HIGHLY recommend THE PLUMBING WORKS and will use again if and when needed. Thank you Shawn.

Judith T.

1/13/2015

When painters found a leak at the front of my house last week, I called Shawn. He was here in about an hour. It was late afternoon and he worked until dark, digging down to discover where the problem was. He was covered in mud as the ground was so wet from our recent rains. To add insult to injury, whoever had originally installed the pipes had put a huge boulder over them. He may have discovered an Oceanside standing stone! He had to use neighbor's water several times to clear out shop vac and made a point of washing down their driveway before he left. He came back the next morning, replaced pipes and said the hole should stay open a couple of days to ensure all was well. I have never met a plumber or any other professional who left without payment (he had some other emergency calls). He made follow up phone calls to me at least twice as we had more rain and he couldn't fill the hole for about 3 days. I would recommend him to any one with any kind of plumbing problem. The painters were quite impressed with his customer service and professionalism. While I hope I never have to call a plumber again, it is a great comfort to have The Works Plumbing on speed dial.