The Water Guy

Tim is the best -- honest, knowledgeable and goes above and beyond to stand by his work.  Not only did he do a great job at a reasonable price installing our water softener and RO unit, a year later when we had a leaky pipe (that the builder tried to blame on the water softener), Tim came out to our house twice without complaining and without charging us to help track down the actual leak and explain it to the builder so that we could get it repaired under warranty.  I could not be more impressed with his integrity and commitment to his customers.

Tim , who installed our new reverse osmosis water system, is very professional and demonstrated excellent skills and expertise in his trade. Tim is very courteous and competant. He did a great job and kept everything clean. We are very happy with his superb craftsmanship and would recommend Tim the water guy and his plumbing service to anyone.
From: Alex, Anaheim Hills,CA

Ran into a problem changing out a water softener on Saturday. Called Tim and he was able to quote me a price over the phone after I sent him some pictures. He was able to come the same day and got the water softener installed. He did great work!

Not worth the spend

Note: you can purchase an entire easy to install under sink water purification/filtration system on Amazon for just over $200. And a complete package of annual replacement filters for about $55. These guys charge a minimum of $229 for annual service. And if something  they didn't fix during their complete service package goes wrong they charge you additional fees to come out and fix what they failed to fix.

This is the guy for the job!  I needed a whole house water filtration system installed in my garage and Tim did a great job.  The installation went smooth.  He was very knowledgable and professional.  Highly recommend The Water Guy!

Tim did a great job installing a water softener and reverse osmosis. He is friendly, trustworthy and certainly knows what he is doing. Would recommend him to anyone considering water needs.

This review is long overdue.  Tim is my go-to guy for all my plumbing needs. The first time he fixed our faucets in the bathroom, they were swinging loose and we had a leak, And he installed a kitchen faucet. The second time he came we got a reverse osmosis system put in our kitchen ... love love love that.  No more schlepping water bottles back and forth from the water store Water tastes good.  Very happy with Tim.  He is nice and friendly and I trust him with all my needs, ask he won't try and sell you something you can't either afford or need at the moment. Thanks Tim.

Positive experience overall!  Tim provided an estimate upon initial contact and adhered to the estimate for final cost.  He's reliable and experienced, and I'm so happy I chose him to replace an older RO system.  Prompt and organized and left everything clean.  Great guy.

I've been using the Water Guy for several years to do filter changes to my RO system.  He is honest and always shows up on time!  I would let him come to my home even if I wasn't home, I trust him that much!  Call him for all your plumbing needs!!

Tim is a very honest and genuine guy and he did an excellent job of installing the soft water unit. He was also knowledgeable in fixing other water issues we had. I highly recommend him and would work with him again in the future!

First time using The Water Guy and was very pleased. Tim was knowledgeable and friendly with a professional attitude. I would recommend him to all my plumbing needs.

Tim is awesome. Highly recommend him. He helped us out with our water softener system and did a great job. He came out quickly and took care of everything.

It was easy to book Tim's time. The installation was smooth and informative. Tim even cleaned up after the installation and will provide reminders of the annual filter change. Highly recommended The Water Guy.

Tim came and explained the system to us and answered all our questions.  He took the time to plot out the best location for the water softener and explained where the lines would be.  We then arranged a time for him to come back to install everything.  He kept us informed as to his arrival time and stayed late into the evening to finish up everything so he didn't have to come back another day.  He said he usually works with another person but he installed everything alone.  He worked hard, did a great job and cleaned up after.  We are very pleased that we chose The Water Guy!

Great service, a very nice guy. Tim arrived as scheduled and went above and beyond. He changed out our reverse osmosis filters and also volunteered and tested our water softening system to make sure it was running properly. I highly recommend this company.

Complete let down. Bought his product one year ago. He told me it had to be serviced annually. I called and called and called leaving message, I texted, and texted and texted (to the owner, who would say things like, let me get to my office and I'll call you right away) I explained due to construction on our home, we were under a very tight schedule. No call back, no text.
We ended up call So Cal Water who immediately came out, replaced the filters and were excellent.
Water guy-- you really dropped the call on this one. I guess we weren't worth the trouble.

**Tim-- I was in communication w/ you personally via text. You personally told me on a Friday, that as soon as you returned to your office, you would call me. As you had had to look up my model and receipt from our purchase. Which you told me you personally had done. This whole thing went done stinky. I understand you may have been busy. You need to tell the customer that. Than we can decide to either wait, or hire another company. You only spoke to my husband after her left you a very stinky message. To all reading this, please disregard 'text' and replace w/Yelp message'

Tim responded to a quote request and scheduled a time to install a softener and RO. He brought all the appropriate tools, showed up on time, and very cleanly installed the water softener exactly where we wanted it. I am extremely picky about where things go in my home, and this is my third softener and three homes. This installation was by far the cleanest and highest quality. After completing that in stock, he and his helper installed the under sink reverse osmosis system. This was a new home, with strange shut off valves. Tim was very meticulous in executing the install, once again ensuring everything worked properly and to my satisfaction. I highly recommend his services.

I can't recommend Tim enough, he is friendly, thorough and clearly cares about his customers. Very happy with his work!

Very fast response and booking!  We moved into a house with a water softener and no idea if it worked or not. I contacted The Water Guy and got an appointment for the next day. We tested our water, explained how it works, and how to maintain it. He even said I could text him with any questions!  We're now looking at adding an inside reverse osmosis after talking to him about our drinking water. Thank you!

I had a good experience with Tim. He's probably not the cheapest out there but he was the only guy who was willing to call me back and service an RO filter system that he didn't install. It looks like most shops out there only want to do new installations and not bother with filter replacements. Tim's prices were fair and he took his time doing everything right and also explaining to me how things worked.

Fast and efficient I had a leak on my counter top from the RO faucet.
The water guy Tim came over changed out a couple of the tubes . Fixed the faucet and stopped the annoying gurgle that I had been listening to for the past year.  Very friendly and a good loving soul.  Will be calling again when I need service.

I will give the benefit of a doubt that The Water Guy attempted to respond to my request as shown by his response:

Hi Peter,

I do apologize for not responding. I thought I did last week to tell you that I'm booked on Saturdays thru the middle of April, but apparently I didn't hit send.  That is my fault.

I don't understand why you wouldn't call my phone number before posting a bad review though. Business owners make mistakes and every once in a while, calls or messages get missed.

Tim

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No response for over 9 days.  I do not know whether The Water Guy is still in business.

Tim is a reliable, friendly, passionate about his work kind of guy! His prices are competitive and he doesn't over charge for the work he does.

I was in a pinch and my soft water guy never returned my call. I found Tim on YELP and asked him if he was available for the emergency I had. He was working 50 miles away and took the time to walk me through the process via pictures he suggested I send to him. I was so grateful. As a woman, you always feel like companies are likely to rip us off.

We scheduled an appointment. I asked him to charge me for the help he provided over the phone and he said, Oh, don't worry about that. I couldn't believe it. That's proof that there are still great people out there who we can trust to not over charge us.

I highly recommend Tim for your water softener needs.

Tim installed an RO system in my parents' home in Irvine's Portola Springs area. He was quick to schedule, came within a few days to install the system, and was friendly and easy to communicate with. The system looks and works great.

Knowledgeable and friendly. Knock out the whole job in less than 4 hours. Will recommend him to anyone looking for a reliable and affordable water softener system

I called Tim at The Water Guy to service our reverse osmosis drinking water system. He worked with me to find a good time, accommodating my work schedule. He was professional, prepared and personable. He even inspected my water softener system while he was there for no extra charge. I would highly recommend Tim and this company.

Tim came out to basically diagnose and fix a problem that another technician made in my reverse osmosis system. He was extremely professional (which I am finding is a rare quality in this field). He was very knowledgeable and extremely friendly. I will defiantly be using Tim the water guy to replace my annual filters and any other checks in the future. A regular plumber won't cut it, this guy knows what he is doing! Thanks so much for the last minute house call!!!

Can't say enough great things about Tim and the level of service and professionalism he provided. Tim doesn't just show up and get the job done, you can tell that he really cares about his craft and people's health when it comes to the water that families use. We had a great discussion about how California barely has legally acceptable tap water, but I didn't even know that now they put additional chemicals into the water which I do not want my family or my dogs drinking.

Tim is a great guy and very knowledgable about all types of water purification and filtration systems. Very responsive, prompt, a hard worker, and has a great mind when it comes to challenging installations as we ran into a couple of issues and he would not stop and went through trial and error diagnostics until the job was done correctly.

Highest recommendation I can give.

BEWARE, BEWARE! I contacted Tim, the owner, regarding a low water stream from a highly rated reverse osmosis(RO)system I purchased from Costco that supplies water to my refrigerator water dispenser. Tim recommended a dedicated additional water tank which he installed at a price equal to what I paid for the whole RO system. He installed the water tank and I noticed obvious standing water on the bottom of the sink cabinet within 2 days where he installed the tank. He had mentioned to my wife he saw signs of a leak from a dishwasher hose and he had tightened the clamp to the dishwasher hose and he saw no visible leaks. It wasn't until I told him he would be responsible for any water damage incurred that he responded to me. He had me turn the water off and he came out the next day and fixed the leak which I was grateful for. I also contacted him to let him know that the water stream from the refrigerator was still low. He then suggested 3-4 options including purchasing a whole new RO system that was 2 times what I paid for the Costco RO system. I told him that I felt like I was having to pay for his experimentation as he did not give me confidence that he knew how to fix my problem with the system.  I asked him if he was going to deduct what I already paid him for the additional tank since I wouldn't be needing now if I purchased the new RO system from him. He has never responded. I expected much more from him especially with the many stellar reviews I had read on Yelp. I WOULD NOT RECOMMEND HIM AND WON'T BE USING HIM AGAIN. BEWARE, BEWARE!!!

After writing the above review I was contacted by Tim. He is now offering to install his RO system deducting what I've already paid him and to return to him the tank I purchased. After consideration I felt most comfortable to NOT take him up on his offer. I don't believe you have to write a unfavorable review or remind him he would be responsible for water damage in order for him to act.

The most helpful guys ever dont hesitate to ask questions because they will answer! Unfortunately i didnt buy anything from them but their help was awesome would recommend to others!

Hate to leave a bad review but Tim installed our water heater and completely ghosted me afterward. He said if I ever needed anything after install to call him.... well I have patiently tried to get in touch with him for three months now and he doesn't return my calls or texts. So I would say if you get an install from and he promises you a warranty or to change filters afterward, I wouldn't rely on that happening unfortunately.

all the yelp reviews made me call tim and not only were the yelp reviews correct, he is definitely good at what he does as well as being a good human. he checked our homes water pressure and said it was way to high and went to a plumbing supply place to buy one and install. he is the only water contact you will ever need. i gave him a box of sees candy when he left, great guy, the Water Guy.

Was able to come out same day and spent time to check all the possible issues with my RO system.  Turned out to be a simple valve problem and had it repaired quickly.  He also spent the time to test my water, educate me on my system (which I had inherited from the previous owner) and found a significant problem with my RO running into a copper pipe to my ice maker without a phosphate filter (apparently without the filter this could seriously corrode the copper and lead to a slab leak).  The filter was another easy fix.  Couldn't be more pleased with his knowledge and service.  I will definitely be using Tim when I upgrade to a new RO system in the future.

I found Tim here on Yelp. I requested a quote and he responded quickly, with an actual amount based on the number of people in my household and the square footage of my house. The other companies I contacted wouldn't even give me a ballpark number without coming to the house. I have 2 small children at home, so it can be difficult to talk on the phone at times - this was not a problem for Tim. We did some communication via text and via messages on Yelp.  His pricing was incredibly fair based on what I had heard my family paid for their systems. He was running a little late, but he did great communicating with me what was going on. When he arrived he was super personable and easy to talk to. His philosophy was, I'm not here to take advantage of people. I'm here to make sure people have good water  I would recommend Tim to anyone looking for service with care.

All I have to say is Tim is awesome!  His prices are reasonable, he is very knowledgeable, and work quality is top notch.  My reverse osmosis water system was acting up and Tim was able to solve the problem as well as change all filters in less than an hour.  Wow!  A few other places didn't call me back, or wanted $150 just to come out and look at the system.  He quoted me over the phone and was able to schedule an appointment within 2 days.  In addition, he checked out our water softening system to make sure it was functioning properly.  You can't beat the customer service!  Call him...you won't be sorry!

Tim was a very honest and helpful. I sent pictures of my RO and he helped me troubleshoot.  He had appointments in the field the next day and offered to work around my schedule to make arrangements to get closer to me.  I did not end up purchasing anything but wanted to review Tim and his trustworthy business model and awesome customer service.

Tim did an excellent job! I was worried about the tanks and everything needed for the RO system would be cluttered... it's not! He took his time and made sure that everything was organized. We are very happy with his work!

Thank you for the reviews, Tim was everything you said he would be; honest, knowledgeable, genuine, and fast.
Tim replaced my water softener and will be my go to guy for all my water needs.

Wanted to charge me $150 to come look at my water softener.  Everyone else came out to give me a free quote.

This is how terrible this guy is. He says he cannot believe someone would come to give me a free estimate when I had 3 different plumbers come out for free.  Your policy is terrible and so is your service.  I would put the name of the plumbing company that I used but I do not want this review to be removed by mentioning a competitor.  Look at how he accuses me of wasting his time towards the end of his reply.  Tells you exactly what kind of guy this is.  STAY FAR AWAY FROM THIS MORON.  According to him, If your looking for a quote, your wasting his time.

His Reply
Thanks for responding. I will post my response to your review as well as your response back so customers can decide for themselves whether my policy regarding free estimates is reasonable or not.  I don't try to upsell customers by luring them with free estimates. I respond and charge accordingly or provide free estimates when appropriate.

You must not have been upfront with the plumbers you spoke with. I can't imagine many people feel entitled to waste my time for free as you admittedly intended to.

I wish you all the best.

(BY THE WAY, IF YOU WANT TO KNOW WHO CAME AND GAVE ME A FREE QUOTE AND FIXED MY WATER SOFTENER AND WATER HEATER AT A GREAT PRICE, TAKE A LOOK AT MY OTHER REVIEW. HIS COMPANY WAS GIVEN 5 STARS

Tim was recommended by a friend and I couldn't be happier. He came on time worked late to make sure everything was done perfectly. He came back to reset the time even though he probably could
have walked me through it. Above and beyond is how I would describe him and his company. I would
most highly recommend him.

Tim is helpful and efficient.  He came to help me replace 3 particle filters in my Culligan Water System.  He came the next morning after I called.  He's skillful and got the job done in 15 minutes.  I will call him again when the filters are due for replacement in future.

Tim was great.

He was was easy to communicate with before the job.

He showed up on time.

His charge was what ge quoted me, no surprises.

He got the job done relatively fast and did not leave a mess.

And, he is a nice guy.

I highly recommend him.

Tim was great! He set an appointment for Tim to come take a look at what was wrong with our older water softener (which many other technicians wouldn't even bother coming to look at). We appreciated that he took the time to come look at our water softener system, assess our needs and provide pricing for repair or a new system, based on the route we wanted to take. He was very communicative -  even called to let us know he was running a little late and if that was ok. He really took his time going around our home to see where the system was funneling and where the issue was, and proving suggestions in such a caring fashion rather than just saying here's a quote for a new system, yours is old like all the other technicians we reached out to did. We'll definitely be using him again in the future!

Excellent customer service. Tim came out to answer my questions and check out the plumbing configurations for install of a New WaterSoftener to replace my 20-year-old unit that had quit working. Within a week I had my new softener up and running and what a dramatic difference in the water quality!  Tim is very kind and genuinely cares about his customers needs.  No hard sales pitch or pressure. Excellent communication and very responsive.  I was able to get a great water softener within my budget.   Tim is also very neat and left the area very clean with everything neatly in place.

Tim & co. were awesome. They arrived within their estimated time frame and finished the job quickly. The RO system's been up and running for just about a month now with no issues. Clean install and well-done.

This guy is the real deal. I bought a water softener and requested a quote as his profile says quote in 20 minutes. Tim texted me within 10 minutes asking some questions. He came to my house the next day to figure out where it would go and he gave me the estimate. We scheduled a date for the installation, he showed up on time and installed the unit without any problems. He also installed a new reverse osmosis unit. Tim is very knowledgeable and will answer all your questions. If you want it done right with no surprises, call The Water Guy.

Tim performed exceptional job installing our new RO System.
He also substituted a water faucet to match our sink faucet. I would highly recommend Tim for your RO install.

Full disclosure I didn't end up needing Tim's services but I felt compelled to leave this review because he was so incredibly responsive and communicative.  It's an amazing quality that is very rare these days.  When something goes wrong with your house you want to be able to reach someone quickly through various means and Tim did that.  Some business are only willing to communicate with you and provide estimates on their terms but Tim wasn't like that at all.  Will bookmark him for future needs for sure.

We had Tim come out to our home to install a pressure regulator and check our reverse osmosis and soft water systems. Tim not only took the time to inspect everything he then took the time to explain everything to us. Tim is knowledgeable and does all the work himself. He arrived on time and kept the work area tidy. He is honest. We will hire him again when the time comes.

Wow! Tim is awesome! We have been dealing with a slow leak under our sink for a while now and it finally got so bad we needed to get help. Tim was kind enough to squeeze us in last minute. He helped determine the root of the problem (there were a few but the biggest concern was the spigot for our RO water filter). He was very knowledgable and left everything looking way better than when he arrived. He was also patient with my barking dogs and screaming children. Will definitely be coming to him for future projects! I highly recommend him to anyone! A great company!

Tim not only got my RO system working again, he also taught me a lot about RO system maintenance, some of which is going to save me a lot of money in the long run. For instance, I had been replacing some filters every 6 months that he explained only need to be change once a year. He also taught me that the RO membrane, a very expensive part, which I had also been replacing every year, only needed to be replaced when it stopped functioning. That information will save me over $100 per year. He also installed a valve on the water tank, for less than $20 that will make changing the filters so much easier in the future, because I won't have to drain the entire system (and waste gallons of water). He even diagnosed that the shut-off valve on the RO system was not functioning and was constantly sending gallons of good water down the drain every single day. Again, the price for a new one is less than $20, and I can probably install it myself. So calling The Water Guy saved water, saved me money, and was an all around good experience. Tim is super personable, and more than happy to answer any questions you may have. You won't be sorry if you call.