Ben S.

08/11/2020 12:00:00 SA

We've used Trenchless before for clean-outs but never for a job of this magnitude. Altogether, we're super happy that we decided to get a second opinion for our broken water line! After finding a bad leak in a very old water pipe in our backyard, we got an initial estimate from another contractor. Given the price they quoted, we thought it would be wise to get a second opinion. Trenchless had been at our house a few months prior for a clean-out, and the technician was very generous, as he didn't charge as for the service (he determined we didn't need a clean-out after putting a camera through the drainage system). We decided to call them out for an estimate. We had to turn off all of the water to our house, so the job was urgent, and a technician from Trenchless was able to come out very soon. Rahmein came out, spent time to walk through a few options, and then he shared an estimate a couple hours later. Trenchless ended up being substantially lower than the bid from the other contractor! For the repair, they not only capped the bad line but added about 120' of new PVC water line and 3 new spigots to support our gardening irrigation. They completed the entire job in one day. We wouldn't be happier with their service and to have water back on at our house. Thank you Trenchless!!!

Steve G.

1/23/2017

Used this company again for my sewer needs. Came out same day I called. 30 minute call on the way. Experienced technician who gave me great information. His name is Laird Lotko. Nice tech. Good job.

Mike N.

10/30/2016

Lee from the Trenchless Company spent 3 hours today on hydro jetting 300 feet of clogged drain pipe around my house. Initial concerns were relieved when water came gushing out of pipelines. I am very happy that I was finally able to get this work done and Lee was quite pleased with the results as well.

Marianne M.

11/02/2020 12:00:00 SA

Never disappointed, today was Will, personable, engaging and knew how to get the job done, however, most importantly I think, is there isn't price gouging.

Sam M.

06/05/2017 12:00:00 SA

We had two pipes relined. Louis did a great job, but one inlet drain got covered. Called today and Laird, Pedro, and Douglas saved the day and fixed the inlet that went to the lined pipe. Thank you!

Sam

Patrick K.

4/24/2019

Called them second after first company couldn't fix problem with our main line. They were out the next morning. Problem got deeper, and backup arrived shortly after that. Further checking revealed a major blockage near the city connection, and they scheduled us for a complete CIPP (cured in place pipe) for a few days later. Responsive, reasonable, and they didn't tear up the whole front yard. Probably dealt with about 5 different people over the course of the project and everybody was courteous and responsive. They send emails about who is coming and when to expect them. Had to pull up some outdoor lighting for the project and when it was done, two lights weren't working. They sent another guy out the next day and got it all going perfectly. highly recommend.

Diana O.

10/26/2019

I can't say enough about this company and the customer service. They give you amazing prices and let you know how much things will cost and your different options. From the people answering the phones to the service techs everyone is helpful and friendly. They text you and call you to let you know they are in route. You get a picture and a bio of the tech who is coming to your house and you can even track them to see when they will be at your house. I highly recommend this company!

Scotty M.

11/07/2014 12:00:00 SA

I've used the Trenchless co 2 times now and have been completely satisfied. The team is professional, and workmanship is top notch. Cory did a great job, this last time and I couldn't be happier.

Deborah B.

7/26/2022

After a horrible experience with Rooter Hero Pluming, Trenchless literally saved me thousands of dollars. I called Rooter Hero for a slow draining kitchen leak. After being told by Rooter Hero that the pipes under my home were collapsing and sewage was pooling, with a repair cost of approximately $18,000 to $23,000 I got a second opinion from Trenchless. Jonathan, the technician told me that there was nothing wrong with the pipes under my home and then he showed me the problems with my sink. It was fixed by the end of the next day. Trenchless was professional, honest and did a great job. I would hire them again without hesitation.

Ashley A.

06/03/2015 12:00:00 SA

Mike came to our house yesterday and he was wonderful! He not only did clear our drain he was informative and friendly! Thanks Mike your a lifesaver!

Lesley M.

11/22/2013

Brendan came out to give us a quote on our sewer line. He was professional, friendly, and answered all my questions. I appreciated how prompt he was, and how kind he was to my kids. I haven't had any work done yet on my line, but I really appreciated the process of getting a quote--very easy and put me at ease!

Girlie B.

7/15/2021

Phenomenal from the moment we called their office to book service. Don't go anywhere else, just call this company for the best customer service, excellent communication, and skilled technicians. You won't be disappointed! 5 stars to James, Matthew, and the scheduling service! Max is the best owner!

J A.

6/24/2017

I highly recommend James Nordgreen at the trenchless co. Had some plumbing issues at my home. The first two companies that came out wanted a insane amount of money to fix what they thought was the problem. Of course I told them to leave. James was the third to come and quickly evaluated the situation, found the issue and fixed it. Extremely professional, polite and courteous. The cost for repair was more than fair. Thanks James for your help, you are a life saver!

Frannie V.

05/12/2015 12:00:00 SA

I had a sewage stoppage on a Monday morning. In a house with 3 kids. I spent the next 3 hours calling my home warranty, home insurance, Sac county (responded to my call within 30mins), plumbing companies. None of which could give me a straight answer if my situation will be covered neither can they come in on the same day. Finally after reading the reviews on yelp for the 3rd time. I called the Trenchless Co. I Spoke to Isabella who showed that she cared about my emergency situation by giving me a SAME DAY late appointment 8p-10p @ this point I'm thrilled. By 3pm Steve H. calls me to notify me that he's had a cancelation and he can come in about 20 mins. He shows up to assess my situation, spends about 2.5 hours and he's able to clear my mainline and give me an estimate on my 2-way clean out installation. The quoted price is a fraction of what other companies speculated over the phone. I would've had to pay $150/hr for plumber for an unknown amount of hours plus the fee to remove my toilet & that was for a temporary solution. Steve H. not only gave me options temporary vs permanent solutions and prices but he gave me recommendations based on proof. He showed me the camera findings, the visual roots on my mainline causing the blockage. I mean the guy was amazing. He was courteous, pleasant to deal with and he didn't make me feel pressure or as if I didn't know anything about plumbing. I knew that we needed the clean out since 2YEARS ago but when Steve H Gave the quote there was no question than to do it ASAP. He called the office. arranged for an appointment next day, early AM and temporary cleared my mainline before he left. The next day he was early, installed my clean out, walked me through materials, showed me the lines with the camera, etc & took time to answer my questions, both him and Mike D. cleaned everything out and my front yard looked better than when they got there. Steve H & Mike D are my heroes. I'm sticking to this company for all my future plumbing needs. Thabk you Trenchless Co.

Ashley R.

7/19/2016

Trenchless quoted me a time of 2:00-4:00 in the afternoon, but actually had someone available to come look at my overflowing clean out earlier! His name is James McDevitt, and he was awesome. Very upfront, honest and trustworthy guy. He showed me where tree roots are invading the pipes and gave estimates for all of the options available to resolve the issue. I shopped around prior to settling with Trenchless, and I am happy to feel that I have made the right decision in having them come out.

Sarah M.

11/27/2013

Martin was prompt and informative, and happy to come even though it was a weekend evening. He fixed the issue (although a temporary fix, it helped!) The company does not inflate charges for weekend calls, which I appreciate.

Sean F.

10/09/2013 12:00:00 SA

I recently sold my house in East Sacramento. During escrow, the buyer did a sewer line inspection and it turned out that the sewer line needed replacement. The buyer asked that the line be replaced before the sale closed.

The situation was stressful and delicate because I was on a tight timeline to sell--I was in contract to purchase a new home while selling my East Sac home. To make matters more challenging, we learned that the existing sewer line ran across two adjoining parcels and was over 100 feet long.

The trenchless company got involved and took care of everything. Trenchless coordinated with the City for all necessary permitting and came up with a City approved re-design for the line that was less expensive, and more practical, than repairing the old line.

Perhaps the most impressive part of the experience was the communication and responsiveness from Trenchless throughout the process. Because of the nature of the situation I wanted to be constantly apprised of the status and reassured that the project would be completed properly and on-time. Trenchless updated me every step of the way. And most importantly, Trenchless regularly contacted the prospective buyer of my house to keep the buyer updated on the fix and assure the buyer that the problem was completely resolved and taken care of.

Ultimately, a new line was installed, the buyer was satisfied, and the sale closed on schedule. Impressively, Trenchless honored its original bid price that it quoted before the job started even though there were mondfications to the original plan after construction started.

I highly recommend Max Greenburg and his team at Trenchless. They are trustworthy, professional, responsive, and put their customers first.

Stacy S.

12/21/2020

Wow! Had a sewer line emergency and Trenchless came to the rescue - same day!!!

We were assisted by Hunter Dodson at Trenchless and were we impressed! He is 5!star service. On time, super friendly, explained every step and process. He provided excellent service including scheduling us for some follow up work we needed!

He went above and beyond to move the toilet back to ensure we were set before he left.

Wow! Trenchless is great in large part due to Hunter!

Wendy H.

02/07/2015 12:00:00 SA

I can't begin to say how happy I am I chose The Trenchless Co! Every single aspect, from customer service to timely completion and their superior product has exceeded my expectations by miles. My initial meeting with Mike was really great - he took a lot of time explaining the process, allowed me to view the videoscope of my root-clogged sewer line and he fully explained how it would be fixed. Then Johnny and Tony came out to do the job a week later and they were just as great as Mike. They arrived at 8:00, said they'd be done by about 2:00 and when I came home at 2:10, they were just finishing tamping down the dirt around the new cap. My yard looks like they were never there!
The products they offer are vastly superior to conventional sewer replacement and that alone would have been enough but the fact that all three men, and the great office people I spoke with, all genuinely love the company and their boss. Every single one of them truly loves their job and their enthusiasm is very obviously reflected in the quality of their work.

I can't say enough about The Trenchless Co., and their staff. It's just a relief to know I won't have to snake out my sewer pipe anymore, that it's working perfectly now and will for a long time to come. Too bad the City of Sacramento would contract with them instead of ripping up the streets to replace the water mains!

lynn u.

03/10/2023 12:00:00 SA

Our tub wouldn't drain. We tried everything to try and unplug it ourselves, but nothing worked.
We had Rooter Hero come out first they charged $50 & quoted $2300 for a repair on the clean out replacement. The contract had absolutely nothing about the repair or the problem.
I had an appointment scheduled today with The Trenchless plumber, John Salada came out, cleared the drain, and if we have another problem with the tub within 30 days, he will return. It was $99. He was extremely personable, and he ran the snake 40 feet, not just 25 like the other gentleman.
I highly recommend the Trenchless Company.
THANKS AGAIN !!!

Phil G.

09/09/2022 12:00:00 SA

Had a main water line installed and they were great. Kept me informed through the whole process, which was refreshing. The cleaned everything up and would never know they were there. That on top of great customer service, I recommend them.

Shaun P.

01/05/2019 12:00:00 SA

David came out and exceeded my expectations. He cleared 2 shower drains and went above and beyond checking the entire plumbing for my house. Definitely will go with this company again in the future because of employees like David.

Tang L.

7/28/2023

The technician Ray came out right in the middle of the promised 2 hour window to check our sewer line free of charge. He used a scope to check everything and noted it was clean while recording the entire video of the piping for documentation. Very friendly, knowledgeable and professional. Even gave me thoughts on why my concrete walkway was possibly sinking on one side (not sewer related). Excellent service!

Liz D.

5/28/2013

We called The Trenchless Company when we needed help fixing our irrigation pipe and Vincent came out the next day. He was very professional, extremely knowledgeable, and emailed us a bid right away. Their high level of customer service and quality of work left us feeling well taken care of. It's nice to know that we have found a company that is set up for both large and small projects. Our water is flowing again and our horses will have green pastures this summer.

Eddy A.

11/21/2016

Walked outside one day a month or so ago and fresh water was leaking from underneath the concrete driveway........really sucks!! Of course, I had to turn off water to the house....

After calling 3 or 4 plumbing companies I was fortunate enough to call Trenchless about our problem. They sent out Dave who took our problem seriously and knew what was needed.

All in all, Trenchless responded as quickly as they could, were very knowledgeable and courteous and they had the equipment to install a new water line beneath the driveway with out so much as a crack in the concrete!!

Very impressed with these guys! Of course, it was very expensive to replace a water line underneath concrete but sometimes ya just have to pay for a job done right

Cheers All!

Wayne T.

3/14/2016

Another great expierience. Needed a kitchen sink clog cleared. Chris came out and snaked it 3x's to get the best results. I also mentioned 2 toilets were flushing slow no problem he snaked and rootered them, Very good customer service. I have used them before and will call on them with my sewage problems.

Jerry G.

05/04/2022 12:00:00 SA

We had to repipe our house. After meeting with the Trenchless the choice to do the project was easy. Trenchless was there for us every step of the way. Our crew of Treavor, Deric, and Jose, was outstanding. All of them kept us informed. They all knew their jobs. Bumps in the road were resolved timely and efficiently. Needless to say we would use them again.

Donna d.

9/24/2012

I asked trenchless to install a permitted toilet. After the installation the toilet was not located correctly and could not be permitted in addition it leaked and required a significant repair. pretty basic plumbing that was not done correctly.

Donny W.

3/15/2022

Jacob Lopez came out from The Trenchless Co, The scheduler was on point even though I had to reschedule and got me in the next day. They are super responsive and I had great communication. Jacob was professional, friendly and explained to me the issues that contributed to the failure and why my system was overflowing. This is the second time I used them and I forgot to leave a review the 1st time. I definitely recommend them and trust them with any of your plumbing needs! Thanks again!

Jake S.

10/27/2013

Excellent service! Our technician Martin was very helpful and informative and went out of his way to do an excellent job. Very highly recommended!

C S.

1/25/2019

From sales to service, the trenchless company provided exceeded my Expectations. They made my literally shitty day, smell like roses again! I would use them again, however their work is guaranteed for life and I know I won't be having issues. I will recommend them to anyone I know that needs sewer work done.

Christopher L.

1/30/2022

My tenants had an issue with slow draining toilet and shower. They called another company who came out and spent less than 10 minutes for the evaluation and said they need to pull the toilet to take a better look and it would cost 500 dollars. We declined and they still charged us 169 dollars for the service call. My tenants then called Trenchless and they came out promptly and diagnosed and treated the issue after a video scoping and declogging for 99 dollars. The Trenchless was prompt, professional, and honest that it is common issue with build up of debris over time, which we suspected. Great 5 star service that is sometimes hard to find with other plumbing companies. Highly recommend Trenchless!!!

Jerry L.

03/09/2018 12:00:00 SA

I researched options for a plumbing issue and looked for a minimally invasive approach to a drain line repair in a slab foundation: trenchless appeared the best option. Yelp led me to The Trenchless Company as their reviews were consistently laudatory. The organization lived up to their reviews. From meeting Blake, who bid the project, Supervisors who reviewed it, and those who performed the work, all were professional and courteous. Two teams completed the project: Jose and Able, and Glen and Tony. They deserve special mention for being excellent ambassadors representing the Trenchless Company in the most favorable manner by respecting the customer and my home. I highly recommend their services.

Haley S.

04/03/2019 12:00:00 SA

Extremely friendly service. I called and was immediately greeted with friendly employees, was given all of the information I needed and they were very efficient. They were able to accommodate my needs with a same day Appt and even called when an earlier appointment became available. They sent text and email updates so I knew exactly when and who to expect would show up to my house. Overall extremely pleased with me experience and will be using this company again.

Karen C.

07/02/2010 12:00:00 SA

We had our drain line relined by The Trenchless Co. approx. 3 wks ago.

The work crew kept me advised as to what they were doing--even showing me the drain lines before & after they were relined via their camera equip. And best of all the work was able to be done in one day!

We had a slab leak last year due to a rotten section of the drain pipe & had called a different co. to do this repair as I was unaware of the Trenchless Co. at that time. It was a terrible time, requiring the floors to be jackhammered, laminate flooring & tile removed/replaced after the new section of drain line was installed. Even though the other co. said the remaining pipe was okay--I was still concerned re: it's condition as our home was built in the 1960s & I didn't want to experience another slab leak & the ensuing mess & destruction of the flooring that followed.

I heard a commercial for The Trenchless Co. on the radio, so checked out their website. I then called for an estimate last year--but advised the tech after receiving the estimate that we couldn't do the work till 2010. When we were ready to go w/the re-line, called them back & made the appt. & rec'd a new estimate which was even lower than the previous year.

If your home is on a concrete slab like ours, this is money well worth spent (under $3k).

Diane M.

8/16/2019

I rate zero stars but could not post this without rating them. It is unbelievable they have 10 five star reviews and 0 negative reviews (I am certain the reviews are not legitimate). My elderly parents had a water main leak so we called TTC for an ESTIMATE. The guys were very professional and nice, and the company seemed very organized sending texts and emails throughout the process. So we trusted them. They came out but could not locate the leak. They said a portion of the fence may need to be moved and they weren't sure how much digging would be needed so the ESTIMATE was set at $2,900+. When they finally came out to fix it they quickly realized it was a much smaller job than anticipated. All they had to do was dig a 3' deep - 4'x4' hole (using a shovel), replace a few PVC fittings, back-fill it with a small bag of rock and it was done. My parents, being on a fixed income, were so happy because obviously it wouldn't cost $2,900+. When they received the final invoice the amount due was still $2,900+. After several calls to TTC management, they held firm on the estimate price and threatened to put a lien on the property if it wasn't paid. Shame on them. Karma will be our only satisfaction. Good luck TTC, Diane M.

Wes N.

08/11/2020 12:00:00 SA

Called them and actually spoke to a real person; other companies just had a recording and were not returning my calls. They came out quickly, did the job thoroughly, were friendly, and a good value ... they had a special, $99 to unclog our sewer line and probe the line with a camera.
On top of that, their service came with a 30 day warranty.
They were great; I highly recommend them!

Amber L.

11/04/2018 12:00:00 SA

Juan was great. Called earlier today after calling several other businesses and the trenchless co was able to come out today, quoted 12 to 2 and I believe Juan arrived right at 12. They had a great promotion $99 for a main clean out with camera before and after. Great company, great technician, happy we went with them

Carlyle B.

5/30/2013

I heard about The Trenchless Company on KFBK and decided to give them a try. I made an appointment and Marc Turner showed up exactly as scheduled. He quickly solved my clogged drain problem. Marc was courteous, very professional, and thoroughly explained what he had done as well as how to avoid a recurrence of the problem. The charge was reasonable and exactly to the penny in accordance with their advertised price. I will certainly use The Trenchless Company again for both my home and office and I recommend the company to all my friends on Yelp.

Kandice R.

07/05/2016 12:00:00 SA

So far this was the only service that had a person take my information so someone could call me back to set up a time to get an estimate on a sewer replacement job. I will keep you posted on the process....

Cathy K.

06/01/2022 12:00:00 SA

I called for a clogged kitchen sink and they were able to come out the same day. Our tech, Jacob Lopez was professional and friendly. Hopefully I'll never need to use the company again, but if needed...I'll definitely call them again.

Janice L.

09/04/2020 12:00:00 SA

This company was overall amazing. Trenchless Co. communication was great and it was clear that their company takes care of not only their clients,but their employees. Our technician Matthew was friendly and did his job well. He set up an appointment since the job couldn't be done on his own/the same night and followed up with us the next morning.

I did not catch Matthews coworkers name,but my parents were pleased with the information and work that was done by him as well. Good partnership between the two.

Kelly B.

03/10/2021 12:00:00 SA

Treavor and his team were great to work with on my re-piping job. The process took a bit longer than I had hoped but they went above and beyond to work with me and my family / pets to ensure the job was completed to our satisfaction. I appreciate the professionalism and caring the team exhibited. I would definitely recommend them to anyone having similar issue to mine.

Anthony H.

05/04/2019 12:00:00 SA

I called Trenchless around 11am about the $99 special. I was told they could accommodate me today. I was waiting to hear back from a tech on an eta. After about an hour I called them back for an update. The rep that I spoke to said a tech wouldn't be available until after 7pm and now it would be considered an emergency call for $260+.

I asked if they could honor what the first rep told me and unfortunately they said no. I'm disappointed I wasted almost 2 hours when I could have possibly had someone else out to my house.

Charles R.

12/05/2012 12:00:00 SA

I called the Trenchless Company to unclog my kitchen drain. After explaining the problem to Jeff he determined my problem was not a clogged line but an improper repair completed by a previous plumber. Four other plumbers had given me estimates but Jeff was the only one able to figure out the real problem and repair it properly. I was very pleased with the end result. Jeff was personable, knowledgeable and professional. Based on my experience I highly recommend The Trenchless Co.

Richard B.

7/25/2020

Because of the complexity of the work I required, it took several visits to complete. All of the guys who came were knowledgeable, polite, hard workers, and excellent communicators. The office folks were also really good at letting us know when people were coming and what time to expect them. I was extremely pleased with the work The Trenchless Company did for us.

Winnie N.

2/25/2020

My plumber has found three routes in the sewage pipe so we had the trenchless company come out to get a camera in the pipe to see what needs to be repaired. Rahmein was very knowledgeable and helpful. He did not rush to finish the estimate, but spent a lot of time explaining and answering all my questions and concerns. I have no hesitation in hiring them to do the job.

Sara B.

7/29/2018

Just moved into our new house and realized all of our tubs and toilets were backed up. We recognized the company name when. Searching on Google and like the satisfaction rating. There was a deal going g that included diagnostic video. We called on Sunday around noon and Pedro had arrived to save us within an hour! Pedro obviously knew what he was doing and quickly put us new home owners at ease. He was great at answering all our questions, used plain language and no scare tactics. Plus, we were charged exactly what the special said we would be. No extra charges. Definitely recommend.

Madam G.

02/09/2019 12:00:00 SA

The TRENCHLESS COMPANY is awesome!
The shower drains in our 50 year old house stopped draining. MATTHEW and RAY from The Trenchless Company responded to our call within an hour. They diagnosed our problem and fixed the drain problem within two hours.
They were courteous and professional.
Trenchless Company's charge was less than the other three quotes we got from other plumbing companies.
Thanks Matthew and Ray.
We highly recommend The Trenchless Company.

A M.

02/06/2020 12:00:00 SA

I have had Trenchless out to my place of business a few times under stressful circumstances (overflowing sewer lines, leaking showers, etc...). Each time their customer service and actual service has made me go from stressed out to totally relieved and grateful.

Not only is the company's communication system amazingly streamlined and effective, but their technicians are friendly, professional and highly competent.

If you're having a plumbing issue, make Trenchless your first call--you won't regret it!

Annabell C.

12/02/2011 12:00:00 SA

We have had Max (the Trenchless Company) come out to both our business and residence for underground work. They came out to both places as scheduled (one of which was a horizontal bore for an electrical panel), were quick, clean and efficient. We were so happy to have them come out, do what we needed and at a reasonable price - we negotiated the original estimate that was presented and the final bill ended up lower! No disruptions to either place with power, water or sewer service. Easy to talk to, other work and smaller trips included tankless water installation - which we love. I would definitely recommend the Trenchless Company for both commercial and residential applications - we will definitely use them again.

Tony P.

1/25/2022

Did a full re-piping of the old galvanized water-in pipes in & under our home with US Trenchless, it was a bear of a job because of our very old house's quirks and the questionable obstructive placement a prior HVAC install had left them with, but they worked around those obstacles well and got us set with good water pressure, hot water (new water heater), and noticably less sediment in our water now.

Jarol Eva K.

06/11/2016 12:00:00 SA

Yesterday I scheduled someone from Trenchless Company to come out on an emergency basis to detect a large leak in my main line. Today the Trenchless Company person came with no tools to detect the leak. He said he had to call a third party company in to do the work at some unspecified time for a specific amount of money in advance. I said that I scheduled someone from Trenchless to come out today and detect the leak. He called his company and then came back and apologized saying that the person taking the call did not follow through. He promised the company would call me back and schedule someone to come out today. They never called. Huge waste of my time. Don't bother calling them. Why would you call a company to come out and do nothing but call another company that you don't know to do the work that you have to pay for in advance? No stars. Forced to give one star to get this review posted.

Cindi T.

08/11/2022 12:00:00 SA

We have vintage Land Park home that had clay pipes and crazy roots growing. We called The Trenchless Co. and got a thorough Estimate and then they were able to schedule us right away. The crew was amazing with excellent customer service & skills. They did a great job and cleaned everything up which always makes me happy. Highly recommend The Trenchless Co...!

Kate G.

11/15/2022

Melissa answered my call and asked how she could make my day better... what a great way to answer the phone...great customer service Melissa! Though they do not handle leak detection themselves, she referred someone to me and I was able to schedule a service for the following day. I will reach back out to them with plumbing needs based on my interaction with them today. Thanks!

Jessica H.

9/14/2013

Steve H was professional, timely, thorough and courteous. We were lucky enough to get same day service. The company called ahead of time to confirm the technician's arrival and estimated time. Steve H never acted impatiently and seemed ready to spend as much time as necessary to get the job done. One of the best experiences imaginable, especially under the circumstances.

Elizabeth Arias B.

07/12/2021 12:00:00 SA

I hired for an estimate this company and they came and did an evaluation on the pipes of home. But I did not needed right away so I planned to do the cleaning next September.

However I got a water leak in the back of the home and I did a second apt. June 24 from 1-3pm. That day a lady called and said that she needed to change the apt much earlier in the day and I told her that I work and that I will be home at 1pm. She wanted then more info on the leak which I did before when I booked the apt. She was not placenta and she was demanding and finally she told me that she was cancelling the apt because she needed the apt made by my neigborgs as the leak was by the fence. It was imposible to reason with her and definitely she took me off the apt.

I have another company with a nice gentleman that came later on the weekend. The Trnchless should avoid to have this lady mistreating clients and being insulting on the phone. She changed the apt time and then she cancelled it. I have an accent because I am latin and I strongly believe that she was bias from the begging of the phone call. NOT GOOD

Michael C.

05/04/2017 12:00:00 SA

Darrin and the guys from Trenchless came out to my home and did a fantastic job. They were super professional, they diagnosed the issue right away (after other plumbers had been out and unable to figure out the issue) and proposed a solution. They returned promptly and efficiently resolved the issue. I would highly recommend this shop.

Nancy D.

09/03/2014 12:00:00 SA

Excellent job Cory! Very professional! This is the company i will be using from now on and referring cory to all my family and friends!

KD T.

4/20/2021

Had bad problem with home sewer system, which they diagnosed quickly with video. Fixed issue satisfactory.
Very happy with the entire dealing with this company and all employees.

Raelyn M.

03/05/2021 12:00:00 SA

We've been dealing with water under our house since we bought it in September. Although a sump pump was installed, we seemed to have more water under the house which led to soggy grass, standing water in the flowerbeds with water continually going into the gutter. After receiving our water bill yesterday with an increase of $80 from last month, we called the local water company. They came out & confirmed we had a leak. We were fortunate to have Rahmein with The Trenchless Company come out this afternoon. After an evaluation including the leak detector, it was determined we had a leak under the putting green! No doubt it has been there awhile. Grateful the leak did not require breaking through concrete, etc. Hope this resolves the water problem under the house! We appreciate the quick response & Rahmein's expertise to pinpoint the location of our leak! Would definitely use them again!

Joey S.

10/25/2020

I called on a Sunday evening. They called me back within a few minutes and told me I would get a call within a few hours.

A couple hours later, I got a call from Matt letting me know he was on his way. Matt was super nice. The problem ended up being a little more complicated, but Matt took care of it without any issue.

Trenchless Co and Matt saved my day! Thanks!

Tara W.

9/23/2017

We called The Trenchless Co this morning and made an appointment for tomorrow to have our tub unclogged. This afternoon, we were called and told a technician could be at the house within 45 minutes. Needing our tub unclogged desperately, we were excited it could be done today and accepted the change in appointment. We happened to be on our way home and
Laird Lotko was waiting our front when we got there. He was personable, friendly, and a cat guy, which reassured me we found the right guy for the job (we have two cats and might secretly be crazy cat people). Anyhow, Laird entered our home professionally and respectfully. He quickly showed us how to unscrew our tub drain (because we didn't know how), and immediately found a bunch of my long hair right inside the drain. Low and behold-that cleared the clog right up! We all laughed and Laird was the hero at the end of it all. We didn't need the tub snaked at all!
I would definitely call this company back for any future plumbing issues in the future!

Angela D.

12/19/2019

We bought a brand new home. We've been here 11 days. I walked out the side garage door to a flooded side yard with feces. I called the builders reported to warranty and could not get anyone out to fix it. Finally I called an emergency number and The Trenchless Co. Sent out Ray Delised. He was GREAT!! He called right away to confirm his ETA. Arrived in 20 minutes, snaked my main and checked it with a camera. Cleared whatever was stuck in my pipes. He was punctual, professional, and honest. Thank you Trenchless Co. Ray you are the BEST!!

Jacob T.

07/07/2018 12:00:00 SA

Juan and Pedro came out on short noticed and really helped us out! Our pipes were in some bad shape and they were able to help clean them all out quickly. They helped inform us of what was going on and how to explain it to the technician if we needed them to come out again. They really saved the day for us! Next time we need help we know where to go.

Sean O.

07/03/2018 12:00:00 SA

The Trenchless Co. not only helped us out of a huge plumbing issue, but they solved several problems the same day we called them, treated us like family and did all this at an incredible price. They were straightforward with the whole process, showing us through the issues and explaining the solutions. I have nothing but the best to say for this company that turned a bad sewage issue into a great experience!

We had a sever plumbing issue at my elderly mother's home. It was bad enough that we were in the process of finding a place for my mother to stay for the next few days. Essentially, the toilets would not flush, even though the water would run in the rest of the bathrooms. We got The Trenchless Co recommended to us by a trusted friend. Upon calling them, The Trenchless Co was able to send someone to take a look at the problems within hours.

Once on site, they discovered the sewer cleanout was not standard, yet still found a way to run a camera in the line. After finding the standing water in the line (which they showed us the camera feed) along with a blockage in the main line, they went under the house and found a busted pipe with leakage. Needless to say, this was a mess.

Now that they knew the issue, they quoted us a price that was well below what we expected. After that, they got a team out to replace and update the cleanout, another team to fix the busted pipe under the house and another team to clean out the main line. This was all supervised by the main office dispatch and by an on-site supervisor who kept in constant touch with us regarding the status of each step along with expectation of arrival and completion. The whole thing ran like clockwork.

Before the sun set, the technician walked me through all the repairs, showed me the cleaned out line and what was causing it (roots in the line) and made sure everything was completed to our satisfaction (including making sure the toilets flushed).

The best surprise was all of this came in under the quote they gave us at the start of the work.

The Trenchless Co. has earned themselves a whole family of dedicated customers and advocates. I can not thank the team over at The Trenchless Co (Milton, Carlos, Abel, Ray, Max) enough for your great service and professional work. From my family to yours, Thank You!

Jaime B.

11/09/2014 12:00:00 SA

Cory K. came out yesterday(Saturday) for a service call. We could not have been happier. He was pleasant professional and super detailed. We've been very happy with the Trenchless co.

Audrey M.

3/26/2018

I used The Trenchless Co. for the first time today and they were so awesome! My drain backed up over the weekend and if that wasn't stressful enough, I had another plumbing company come out and give me an estimate for thousands of dollars for the repair and they told me I would need to cut down a huge, 34-year old bush. A friend suggested that I call The Trenchless Co. The person I talked to over the phone on Sunday was extra nice (I wish I remembered her name) and she scheduled an appointment for Monday. David Soule, the technician, explained every step. He cleared the drain in a short time and water is flowing again. I don't need an expensive repair and I won't have to ruin my landscaping. The cost of the service was an amount that I happily paid. I will be recommending this company at every opportunity. If this happens to you, don't call an all-purpose plumber. Call The Trenchless Company. I sound like a commercial, but it's true!

Ophelia N.

7/17/2015

We had a huge job of having to replace the entire gas line (more than 200 feet!) and had to hire a contractor. Our plumber referred us to the Trenchless Company. The guy who came out first to inspect the situation wasn't very professional and also talked me into paying $200 for them to energize and locate the line. He assured me that the $200 would be taken off when they took on the larger job. The next day I contacted the company by phone and questioned the fact that the guy charged me $200 to locate the line ( I was told by PG&E and another contractor that this was unnecessary), the guy on the phone responded that he did not know why. We had also received an incomplete handwritten estimate for the job (no mention of permits, etc) so I asked for a more complete estimate which they sent me after sending another guy out to inspect the job. The second guy contradicted almost everything the first guy had told me. We contacted another company for a bid on the project and although their bid was a couple thousand dollars more for the job, we decided to go with them because they were more professional and instilled us with the confidence that they would get the job done.

UPDATE

The owner Max contacted me after my posting. In retrospect I should have called him directly and expressed my dissatisfaction with my previous experience. Max is a solid business owner and his ultimate concern is customer satisfaction. He is refunding us the $200! My confidence in the company has been restored. Thanks to Max for making things right!

Karen W.

09/04/2019 12:00:00 SA

This company was fantastic. They came in after another company had already been to my home and not fixed my problem. They're estimates were quick and fair. They communicated with me constantly. The repairs were done timely and neatly. Shout out to the scheduling gal on the phone who was exceptionally patient with me being an emotional wreck from being sick for two weeks. Thank you!

Linda W.

4/14/2019

As a single woman on a budget constraint, I am always hesitant to cold call businesses for help - OK, even when recommended by others, with car and plumbing problems being amongst the worst of my fears. I called The Trenchless Company the first time a year ago and was quite impressed with their promptness, integrity, and honesty. When my drain backed up again this week, TTC (The Trenchless Co) was the first call I made and they did not disappoint. They were at my home at the designated time, went out of their way to get my plumbing cleared up and worked with me on the finances. A HUGE shout-out to Chris Leppington, Matthew (Smiley), and Pedro for making a potentially stressful situation manageable. Thank you, TTC - I will not go to any other plumbing co! It's nice to know that there are companies who still care about their customers!

Lisa M.

01/07/2020 12:00:00 SA

we had the guys come out do to our shower backing up, we have old clay pipes do to the age of the house and large tree's causing damage to the pipes..the guys were on time cleaned out our pipes and gave us 3 different estimates ..thank you so much .. meador family

Linda C.

3/27/2021

I highly recommend The Trenchless Company. TTC recently repaired a section of my sewer line. I received exceptional customer service from the technician, Ray, who is professional, knowledgeable and honest; from the crew who repaired the line; and, from the office employees. The repair cost was significantly less than another company's quote. The repair was scheduled in a timely manner. The repair crew kept me updated on the repair and completed the repair to my satisfaction.

Queen O.

10/24/2015

This company was rude I cannot believe the customer service wish I could give them no stars. The woman on the phone seem uneducated about plumbing. Why have people answering if they don't represent the company appropriately. These woman will destroy this company feeling bad for owner maybe he will realize this before he vanishes from bad customer reviews.

Hic B.

11/05/2018 12:00:00 SA

These guys are great, the owner is very responsive, the tech who came out to my house was friendly and professional.
I will definitely call this company if I have any other issues.

Gail P.

3/23/2022

We had a clog and looked for specials with good yelp reviews and ended up giving The Trenchless Co a try. They sent Nicolis out the same day and we were very pleased with his professionalism and thoroughness. Our service included a camera viewing of our pipes and he made a suggestion to hydrojet them due to buildup. I am sure this will prolong our almost 50yo cast iron pipes and intend on getting this service in the near future. Nicolis did not try to force us into additional services but rather informed us on the benefits which we really liked. I will be using trenchless in the future.

Elena C.

10/28/2018

arrived at my elderly mother-in-law's house to find her toilet clogged and overflowing -- a difficult start to a weekend visit and after realizing it couldn't be plunged and cleaned away, I submitted a request for quotes through Yelp. Received quite a few immediate responses and ended up going with Trenchless. I honestly cannot imagine having a nicer plumber. The guy who came out was professional and knowledgeable, and was able to clear the clog and make an assessment whether other plumbing issues might be a concern (they were not, thank goodness!)

Their dispatch office is also very professional and friendly. I really am 5-star satisfied and so thankful.

Kyle M.

5/13/2014

Update 5/15/14: Thank you Max ( Owner) for reaching out and making sure I was taken care of. Max was understanding of the issue and addressed it as needed. Took accountability and offered a free camera and some options for the repair. The tech (Russell) was very helpful and educated on the repairs I would need and gave me some helpful on how I can better my situation. Thanks again for your help.

I would rather give a 0 star.

I called the the company because I saw a $99 special in my area for snaking and a free camera. Called and they said a tech will call back. The tech called back and the first thing he said was that the $99 special doesnt work in my area. I let him know im in the sacramento area and he said sorry just out side and we will let you know the price when we get there. I really needed this done so I said ok.

I then asked what time tonight he could come out becuase it is currently over flowing. He said not until tomorrow evening. This company is a 24 hour service and said he only has 1 tech. I said ok thank you I need this done tonight so I have to call another company. He then said ok how about 11-12 am? keep in mind its 7 pm. How all of a sudden he can now do it sometime tonight? I said this needs to be sooner as its flowing everywhere and I dont want it in my house (house built in 1950's). He said I was asking for a miracle and no other company would come out at this time. I let him know it has cost us $1000s of dollars in repairs last time it overflowed in the house and we didnt want to happen agin. He said yea best I can do is 11ish.

I then let him know I will be using another company and he said fine!

Update: Wendy (area manger) did call me back after I complained back to the company. She was very apologetic and understands this is terrible customer service. She wanted to have someone come out now and said sorry I have another person coming out. Also said that the $99 dollar special is for all sacramento area even Roseville! (Unlike the tech said). The other company that is now coming out is charging $210 and not the $99 special, but ill pay more any day for great customer service. Thanks Eagle Plumbing in Lincoln.

Jon C.

9/25/2022

Please, please get a second estimate. I will never use this company. I had a leak at one of my properties, and after paying more than $12K to this company, they were unable to find the leak but ripped up my bathroom, floors, walls, etc. They didn't repair my floors, tiles and carpet because they had to break it up and find leak source, which they failed to do. I had an argument over putting things back and they were not going to do it. All that expensive work and still couldn't find source of leak. They are very shady if not incompetent. I have attached their estimate. In the end, my handyman found the source of the leak and it was from outside, where the tenant left the hose bib running for his dog to get water. I do not recommend them for any leak detection/repair or at least get a second estimate.

Jana F.

7/24/2014

Ok, I am somewhat of a princess when it comes to the way my home smells. I am a classic 'foody', and love to entertain. Harvesting seasonal herbs and veggies early in the am to prepare and serve up scrumptious, aromatic meals for my guests coming for dinner, has always been a passion. If I didn't have a pot roast, or homemade chicken soup going on a rainy day, it would be wise to grab your camera and go outside.. there just might be cows or crayons coming out of the sky, instead of rain. In short, I love my house to smell welcoming. When my daughter and I returned from visiting family in Santa Cruz a few months back, I opened the door to the worst smell I had ever in my life encountered. As we have a large greenbelt behind us, I assumed it was a large animal that had decided my house was the place to die. I spent weeks, turning into months, examining the gutters on the roof, all of the vent duct covers, and then the large, insulation- filled attic. The price quotes coming in for an exterminator, based on my vivid description, ran up to $3700, as it seemed there must be a way they were getting into the duct work...ai-yi-yi. The house has a crawl space that starts out at 24 and then goes down to about 18. You have to army crawl under and over all these ducts, beams and wires. I held my breath, put on a hairnet and swim cap, and even took a shot of Tequila (hey, I'm a girl, and afraid of worms, ok?), but could not go beyond 3'. The smell was getting worse, and I finally paid someone $250 to go 'down under..into the dark boneyard of stench' . Well, when he emerged, thank God, he told me that I had a huge leaking pipe, and the bottom of my house (on the 18 side which was the whole house away from the crawl space) was flooded, and the smell came from stagnant water. Never in a million nevers would I have suspected that water could smell so bad. He then told me that I was going to have to call a plumber. A wonderful contractor, James Simms, who works for a great team at Westpoint Management referred me to Trenchless Co. I called on a Monday, and they came out to give me an estimate on Tuesday. I got 2 other bids, which were much higher. I called Trenchless back, and scheduled the job. Paul and Ray were my plumbers, and they were AWESOME! They came early Friday am, and finished up about 6;00 pm, only breaking for lunch It was a horrible job to do, and it was about 104 degrees. They both were so polite, professional, and informative, providing me with a live video of what was going on. The owner, Max, called and hearing my concern about the smell, included extra treatment to help with this. Oh- to smell this clean citrus smell rather than the previous one...even though I'm rather descriptive in my narrative, words escape me. They got the job done, and it was such a pleasure working with them. Whitney, the office manager, is so sweet, and the group seems like they enjoy really getting their customers 'problems' taken care of. I am so grateful. And so are my friends! They get my vote, for sure.

Kathy S.

6/20/2023

The Trenchless Company was awesome. Cleared a line that we have had problems with forever-and recommended a more permanent solution. Came back the very next day for that. Very reasonable too. Much less than we were expecting. Would definitely use them again.

David C.

12/12/2019 12:00:00 SA

Catastrophic sewer collapse right in the middle of family visiting for the holidays. Other repair companies have us several hundred dollar looking lous and left! From very first contact Trenchless staff got to the problem with a power flush on clogged line. Gave us senior discount Turn about less than one week. Two young strong and knowledge workers dug line and repacked after installing stronger high quality pipe. Don't use the guys with the drunk penguin truck ad Call Trenchless and get it done fast and right

Andrew M.

4/13/2011

I called this company when I had a back up in my main line, They came out for free and found the problem right away. Lucky for me it was on the city side of the clean out so the city will have to fix it. This is a great company and is highly recommended. I will call them when ever there is a problem in the future.

Robert B.

3/19/2021

I can't say enough about this company, I had a clogged septic that was backing up several toilets and sinks. Things were getting really ugly and then I contacted The Trenchless company while surfing for a solution. They got me on their schedule right away.

Will Banks came out and did a fantastic job. He was great, friendly, knowledgeable and quick to get this issue resolved!!! The price for the work was more than fair and less than I had thought it would be.

This is the company and the tech you want if you're in a Shizty situation. Although next time I'll have to request a bowl of his famous chili you may hear about. :)

THANKS TTC and Will!!

Robert (a very happy customer for life)

William L.

11/20/2016

I gave these guys over 10k business in the past 2 years. When our property was in dire need of an immediate leak from a pipe burst, they showed up and said they don't repair this.

It was probably a simple fix for these guys. Instead of helping me repair the problem, the leak went on for over 3 more hours until I found another plumber to do the job.

I'm utterly disappointed at trench less and will never give any business to them no matter how small or big the job it is.

Given that I have an older property probably with other plumbing issues, you guys blew it.

Steven N.

06/11/2018 12:00:00 SA

Cannot say enough great things about my experience with The Trenchless Co. They are responsive, professional, and experienced. All of the things you want in a business. I had a clogged toilet that needed immediate repair because I was hosting a party that same day. I called several 24/7 plumbers but most didn't answer or were too busy. I stumbled upon The Trenchless Co through Yelp and decided to give them a call. I was able to speak with a live person that reassured me they could handle the situation and have it resolved by one of their technicians. Also, what really sets The Trenchless Co. apart from the rest is that the technician will come out to inspect the situation free of charge. Although the technician, David, was scheduled to arrive between 10-12pm he showed up around 10am and fixed the problem in a matter of minutes. David is extremely knowledgeable and professional. He even tested the toilet a few times to ensure that the problem was resolved. Lastly, the service call was reasonably priced. I was expecting to pay an arm and a leg for having a plumber come over on such short notice, but was pleasantly surprised to learn the clog was eligible under their Yelp promotional deal. I highly recommend The Trenchless Co. for your plumbing needs. Thank you The Trenchless Co. for saving the day!

DeAnn P.

12/04/2017 12:00:00 SA

I haven't had the plumbing service done, but wanted to take a moment and compliment your phone assistant, Jamisha, on her high level of service, friendliness, helpfulness, finding answers to my many questions and never getting testy or short. She's a GREAT employee - so give her a raise and keep her!
I'll comment on the service after it is done tomorrow afternoon. I read a great number of the reviews so I am praying mine will be a positive one.

Edgar V.

06/07/2019 12:00:00 SA

Called around couple places and this place was running a $99 deal on a drain clean out.. called in the morning and they were willing to come out in 30 min. Due to me being at work I decided to have them come in the afternoon.. Matt came out and got the job done! Very professional,quick, and answered any questions I had! Recommend this company any day of the week!

Martin N.

3/16/2016

They got the job done with lots of headaches along the way. My biggest issue was no idea who was in charge of the job and poor communication between their team and with me. The job they did ran into a few hang ups and got complicated but they got it done. After speaking with the owner with my concerns I was going to let it go at that and move on but I keep finding things that bother me. They broke a sprinkle pump and cut sprinkler lines and didn't repair them. They left lumber and chunks of concrete in the back yard. Messy lazy clean up and finish work. How long does it take to put a patio table back into place and roll up a hose. These are things that sound minor but if you're charging some one 7k to replace some pipes maybe make sure to give great service. They are really lacking leadership and could use project managers to be there checking in start to finish. Even now I have no idea who was in charge of my project.... the supervisor, the project scheduler, the overworked plumber who came out the first time? A friend that runs a construction company asked for my input on Trenchless, I told him call someone else. They need to get it together.

N. S.

8/30/2017

I am a Realtor and was recently involved in a transaction in which there was a dispute over some sewer line repairs and who was responsible, homeowner or the county. The technician, Laird Lotko, was extremely helpful in coming out to the property to meet with us and the county to help resolve this issue. This is not something that they are required to do but it was a huge help and it put my client's mind at ease knowing that the county was going to take care of the issue at no cost to him. Thanks again Laird!

Velma S.

10/25/2016

My plumbers name was Lee, he was so professional and polite. He was extremely knowledgeable and efficient. He went up and beyond in taking care of my problem. He had no problem climbing onto my roof in the rain. He assured me that the line was now clear and everything was fine. I will refer this company to my friends. Awesome, honest, reliable company. Thank you!

Casey W.

08/06/2020 12:00:00 SA

We just had a quote done by their technician Rahmein Nazifi and he was Fantastic! We have roots growing in our sewage line due to a separated joint and he was very thorough. He checked our entire line to make sure there wasn't any other issues. While looking at the roots he took the time to explain what the issue was, all our potential options, and he wrote us a quote that reflected multiple different options for us.

Without a doubt we will be working with trenchless Co when we are ready to take care of the pipe. Outstanding customer service!

Mona N.

2/18/2014

Just spoke to Melissa who was kind and took extra time with my phone call. I look forward to working with this company in the near future.

Beth M.

12/22/2022

After 2 pin hole leaks in the space of 2 months, we had to have our whole house repiped during the covid pandemic &Trenchless made the whole mess less traumatic. They were easy to get ahold of, responsive, polite & considerate as parts of walls & ceiling were removed to access piping. We have had some small issues since the repipe & Trenchless has been very quick to answer our questions, diagnose the issues & deal with them quickly. The people we have dealt with are always very respectful & kind, they really do try thier best & stand behind thier work.

Sarah I.

03/10/2014 12:00:00 SA

Trenchless was a bit late coming to my house, but when I contacted the company, the owner personally called back, apologized, and only charged 1/2 price. The technition was very professional, efficient, and quickly took care of the problem. I would recommend them with the caveat that because they have a good reputation, they are very busy.

Joshua B.

6/28/2016

One thing can say for certain,
Is don't hire these guys to install a sump pump for you.
These guys messed up real bad not once but twice.
First of all the price they will charge you to install a drainage pipe to the street and a sump pump system with drainage pipes is WAY TOO EXPENSIVE!
I totally over paid for the service they provided not to mention the incompetence of this business.

At the start everything seemed pretty good.
Michael came by to give me an estimate and looked over the job site.
He started telling me how there would be an electrician involved and a big crew to do all the digging under my crawl space and that the job would take three days to complete.

Just a note: there was no electrician involved.

The installation of the drainage pipe to the street from my backyard went pretty smoothly. I don't see any problems with the job they did there. But that seems to be what they specialize in right? WRONG!

The problem started when the FIRST crew of two worked on installing the sump pump system.
they spent just a half day installing it which raised my suspicions of a job not being done properly. It should have taken them at least a day or two...and Michael did say that it would take up to three days to complete. Nobody even offered to show me the work that was done or that the pump was in working order. They just left.

So I decided to crawl into my own crawl space to see for myself how the job was done. Something that no owner should have to do after paying so much money. I was floored. It looked like a ten year old installed the system. there was even an open hole in my foundation that they drilled thru and did not seal. I called the company right away, made another appointment for them to come out and take a look at it. I requested a supervisor to come see the job. Vince the service manager came out and was not happy about the situation either.
So after another 3 weeks of making appointments for them to come out and fix the problem with a new crew (which I requested, because why would you have the same crew that messed up do the same job?) they spent the whole day fixing the problem and sealing the foundation hole, showed me pictures of the job done under the house.

But now there is a drainage issue that I am having after getting my yard landscaped.
These guys DID NOT INSTALL A CHECK VALVE from the sump pump to the drainage that leads out to the street so that water does not back into the pump system when water is coming from the yard...I even asked about this, and was told there was no need...well apparently there was a need. NOW I am left with a sump pump that goes off with water that has no place to go but back into the sump pump system from the yard...

UPDATE:
I just had 3 landscapers tell me that Trenchless company screwed up on the sloping of the drainage pipe...everything needs to be dug up and redone!
These guys will tell you a great story to get your business and your money.

Oh, and don't fall for the Ygrene loan program deal they will try to sell you on.
That program is only good for people who have very bad credit and cant get a low APR on a loan. That was another headache and time wasted.

I'll never hire these guys again. Way too many headaches for a job that should have taken 3 days and was extended 3 weeks. Feeling completely ripped off by this company.

Gabe R.

08/05/2015 12:00:00 SA

I would describe my experience with the Trenchless co as very good. The original issue that prompted us to call them was resolved but the experience was not as smooth as I would have hoped. Before moving into our house we had our sewer line inspected and discovered there were roots that were starting to block the line. Three years later... We noticed the toilet was starting to flush slowly so we decided to just deal with it. Trenchless came out, very accommodating to our schedule, showed us how bad the issue was and provided on the spot estimates. The work would take a half day to complete and arrangements were made.

I was a little annoyed that prior to any work being done I received a call to ask that I do a Yelp review on my experience, but I understand from a business perspective how that is necessary.

The day after the work was complete, we could see where they had been to the property and lo and behold everything seemed to be working better (yay!!). It must have been quite a big job so that it was completed according to the timeframe given was a relief. However, (you knew something was coming), I noticed that there were quite a few splotches of a mysterious substance on the driveway. I almost let it go, but having a driveway that somewhat resembles a Jackson Pollock painting was bothering me so I called just to ask how I could clean it or if there is anything they could do. They were great about it and said they would send someone out. So nice to get this kind of response. Looked like maybe they pressure washed it and it does look much better, but the material did not all come off.

Another issue cropped up when I went to turn on the sprinklers on in our backyard. Nothing happened. At this point I was starting to get frustrated. They worked fine prior to any work taking place so I knew it was related. It was too late to call but when I spoke to someone the next day they were again great on the phone and said they would have someone come out. Issue was promptly fixed, even replacing the valve to turn the water on.

I've tried to keep my experience in perspective and keep going back to the fact that they replaced a 55' pipe...in half a day, which is phenomenal. And for the price, it was very reasonable. Things happen on a big job like this and their response to my voicing my concerns was great. I just would have liked to not have to follow up on the additional issues. Don't know if this is the norm or not but thought it would be helpful to share.

I would definitely recommend them for any and all plumbing issues and if necessary will use their services again in the future.

Cacheshirecat C.

9/19/2014

The Trenchless company came to do work on my drive way. They worked hard, however left a crack on my sidewalk.... instead of just fixing it, We had to call corporate and complain. AND THE CRACK IS STILL THERE TWO WEEKS LATER! Additionally, I could have used less cursing on my driveway, but that is par for the course and did not bother me much. HOWEVER, there was no communication to me what-so-ever. Said they would show up at 8 am to start work.. .showed up at 8:50 the first day. The next day they were on time. Then a whole day where no one showed up... so I had to call the office and was told they were waiting for an inspection (couldn't they have let me known?)... Customer Service is so important these days... anyone can do a job... but a bit of standard communication sure would have helped the situation. If I have to call the office to find out status... obviously there is something wrong here.

Dennis P.

03/01/2023 12:00:00 SA

They are very reliable.
This is the third job I hired them to do.
The tan a new water main and sewer line at my house.
They also did my neighbors house.

Amy B.

5/27/2021

We have used trenchless multiple times in the past 7 years since we have owned our home and have always been impressed with their service. Today I called them because of a clogged drain and they were able to get one of their specialists, Rahmein, out within 30 minutes. Rahmein provided us with such an excellent experience, he has such a strong work ethic and is very thorough. We have multiple projects that need to be completed and he talked through all of the options with me. I am a nurse and have a great appreciation for details and rationales, and I was blown away by Rahmein's attention to detail. He went above and beyond for us and this was a big reason why I decided to go with Trenchless for our upcoming projects. Another technician, Jacob, was out training with Rahmein, and I appreciated his efforts as well. Thanks so much you all!!

Alina W.

6/20/2021

HORRIBLE Experience!

Here's my story. Sorry in advance it's a long one.

I had a water leak and needed my water line replaced. I live in Midtown and my water line goes through my neighbors yard to the alley. When TTC was here my first question was is it going to be an issue with the neighbor? He responded no, we will take care of everything!

After some price negotiations and having to send over one of the other company's estimate as proofI accepted the bid and paid the over $800 deposit. They scheduled the job for about two weeks later. The day before the work was supposed to be completed they canceled the job. Their reason was that they needed to get an additional permit. I was a bit annoyed at this point because they waited until the last minute to tell me because I had already scheduled the day off work. I asked them to please reschedule as soon as possible.

About a week went by and they provided an update and said the neighbor was NOW denying access/permission to complete the work, but they were working on it...

Another week goes by. According to them the neighbor is still saying no, but they offer to replace the pipe around several neighbors properties but would need to come out and give another estimate. This about 4 times the length and cost I am assuming. No thanks.

I sent a copy of the easement to the tech and manager and to the neighbor/owner.

About 2 more weeks and several unreturned calls and texts to the office, tech and manager and we still did not have a new date for the work to be completed.

This entire time my broken pipe is leaking 30 gallons an hour! I am extremely frustrated at this point.

After basically begging for someone to call us and provide an update we said we would only wait one more week. Which we did.

So after an extremely frustrating two months we found another company to complete the work for about $2500 less than TTC, and the job was done in less than 2 weeks. I also found out the real reason the neighbor was not agreeing was because the TTC told him he had to fly from another state to sign some paperwork! WHAT? He was actually cooperative wanted us to complete the work the entire time!

I feel like because they already had my deposit they were in no rush to do anything, and they lied about the neighbor to try to get me frustrated enough to pay even more. Once I provided the easement, they could no longer lie and blame the neighbor. But they still would not schedule the job. In the end they still made me pay the permit fee they never used. I don't think I should have had to, but it was a small price to pay to NEVER have to deal with this shady company again.

They called me to ask for my address to send the refund to. It is the same address where the job is and they had been to but apparently did not have it on file. The last interaction I had with this company was a call telling me they confirmed the check was in the mail. I never received a check because my credit card was refunded a few days earlier so ok....

The folks at this company lie, are unresponsive, charge you for things you don't use, and NEVER complete the work.

Do yourself a favor and go with another company! It will save you time, frustration and a lot of money!

Praveen K.

4/20/2020

Thanks, Chis for taking care of our plumbing issue...great customer service and knowledge.

Patrick N.

4/18/2018

They sent a sewer technician out to assess the clogged mean. He came out he ran his snake in the main and said that he couldn't fix the problem so they are going to have to send someone else out. A few hours later someone else came out and he said that he didn't know exactly where it was but would have to dig and probably replace 3 feet of PVC pipe to the tune of $2750.00...I said that's more than my mortgage payment and that I would need an active Congress to approve that budget. Needless to say I told them no... Here's the kicker...they left our sewer main uncapped and just left it wide open without our knowledge I came outside the next morning and I couldn't believe the smell...Needless to say we called another plumbing company they came right out unclog the main for 100 bucks and the job was complete... you do the math... Did not like their approach, feel sorry for other people that don't know how to say no... Some poor little low lady they'd get her good... Always get three bids and get some different opinions it'll save you a lot of money in the long run.

Teala S.

2/17/2018

Honest company treats you like a neighbor. Had our sewer line blow late Sunday afternoon. Drive past these guys everyday and remembered the 24hr service. They rearranged their appointments to get to our poop river emergency within a few hours. Stayed until they got the problem contained and we were functional again. Honestly expected a bill for several hundred $$, but we were VERY presently surprised. Needed to have our line replaced, still got three other bids and these guys came in the lowest and able to do the work within days. Workers were super polite, professional AND clean!!!! Every rock was put back in place and the area, despite a new trench being dug, looked better than they found it. Will recommend Trenchless forever!

Sayo C.

12/13/2017

I want to thank them for being so great to work with last spring, so I'm finally finishing the review I started to write then. Better late than never, I hope!

I was really happy with the work they did. Blake was completely dedicated to making us happy and being thorough with the solutions to our problems.

We initially ordered the $99 rooter. Problems persisted but I was happy with the follow up (no additional charge). After two more visits we started to see the whole picture - this old house was in need of a lot of help (tree roots, pipe failure, etc). So this ended up being a big project for me but I think the total cost was reasonable. In my case I really approached how quickly the work was scheduled.

Whole house re-pipe and a sewer clean-out installation only took a day and a half. I was impressed. Also, the team of workers wore these suits when coming inside the house and left the work area clean. Blake was available to visit and oversee things, and to make phone calls explaining everything to me.

A different group of guys came back for phase two of the project, which is lining the pipes. This is the high-tech stuff so I guess these people specialize in this. Everything went well. I'm glad I had the work done, and I'm thankful for Blake and the team for their thoroughness. It feels great to not have to worry about the drains anymore!

Leigh S.

4/23/2018

I had trenchless out to scope my pipes to find the leak that wasn't allowing us to pass inspection with the DWV test. They located it to be about 5ft of pipe that was going to need to be replaced with new liner. I asked the Trenchless Specialist Estimator Chris Leppington if i was going to need to pull a permit for this job and he said no. I later find out after the install that came to over $2,600.00 that i did need a permit which because it was pulled after the job was done, an extra $238.00. The next day we tried to do the DWV test again and it was leaking under the house were they had opened the pipe to install the new liner. I called and they sent the original installer out to fix it. The next day we tried the test again and it was leaking. So i called again and the same guy came along with a 2nd and 3rd guy. Two hours later it was fixed. We mentioned it was going to need a test done to make sure it wasn't leaking again and never heard back from anyone. After contacting the office and letting them know that there was supposed to be a permit pulled that wasn't and telling them they need to test the line for leaks they insisted they didn't need to pull a permit because it was only a repair. They finally agreed to set an appointment for the test. I will be sending a request for my permits to be refunded for having to pull it myself, the extra hours to reschedule for the 2 fixes. It should have been included in my expensive cost. I wish i had reed other peoples reviews, i may have saved some money but was in a hurry to pass inspections
Immediately after posting this i received a response back from the owner and was told he would call me first thing in the morning which he did to discuss my issues. He asked to come over and meet me and talk about my then unhappy experience. We both determined some miss communications on both parts and he offered to reimburse me for my permit expenses. After our talk i totally feel differently about what happened and will use Trench less again in the future. Because how often do you have the owner of a well known Company make such an effort or care enough about what people think of them to make things right. That saying goings both ways,We all make mistakes and even customers do as well. Thanks again Max for reaching out.

Jonathan H.

7/22/2016

Just had a visit from Lee to help with a toilet drainage problem. Not the most glamorous job, but even still I felt that Lee went out of his way to take care of me. Much appreciated. This was actually my second time using Trenchless and I've been very satisfied both times. Will call them again when needed next time!

Chris W.

09/03/2019 12:00:00 SA

This company did a great job. They came within an hour of calling this morning. They came to do their $99 rooter special to unclog my kitchen drain pipe that runs from the front of the house to the sewer pipe in back of the house. Pedro worked hard for over an hour to clear the drain but after 70 years of build up it was obvious it was not going to work. He called in and got the hydrojet truck and trailer out just after lunch. I watched the whole process through their video inspection camera. The drain is cleaner and faster running than it has been in the 5 years I have lived here. Pedro, Carlos and Xavier are all very nice guys that work well together and do a great job! It was a pleasure to meet these guys and have them fix my issue for me.

Micki G.

3/19/2021

Our experience with Trenchless has been awesome from the beginning. We've known we had a problem for probably two years, but the initial estimate we got was pretty intense. Then, after watching the Property Brothers battle in San Francisco, I learned about trenchless plumbing!

Rahm came out with his cameras and spent a lot of time assessing and explaining the problem and the solution in detail. We had three different types of old useless pipe and Rahm combined their various solutions to come up with a quote. His enthusiasm for plumbing was quite impressive! The company was patient with us as we held of immediate service to gather our finances. Once we gave the thumbs-up, Trenchless scheduled us within the week!

When Jay and Wilfredo arrived to do the work they were friendly and professional. They finished early both days of the job (a real bonus when you're waiting to try out the plumbing...) and cleaned up after both days of the job as well. They communicated with us throughout the process so we would know when it was time to stay clear of the faucets etc. It's hard to spend money on something you can't see every day - so it's great when a company makes you feel comfortable with the work they are doing. We greatly appreciate your service and hard work, Trenchless!

Rocky S.

10/08/2013 12:00:00 SA

There is a reason this company has such high ratings on this site, they show up on time, are clean, and get the job done. Brendan Wood was my technician. The guy was great. Brendan explained exactly what was going on. If you want the job done right the first time give The Trenchless Co. a call.

Elaine J.

4/22/2010

Go figure: these guys (the owner and the VP of Sales & Marketing) come out to our home in Oakland and put on the enthusiasm and know-how on repairing our house's broken sewer line. We'll get a quote to you later today or tomorrow, they say in their eager way. We shake hands and I'm looking forward to their quote and hopefully having them do the work. A week goes by and not a word, but I'm being patient. I finally email the VP to find out what's up; no response. A few days later, I call the VP on his cell. He tells me our sewer job is not in their comfort zone. Huh? I ask him if he was going to inform me of their decision and he begins to hem and haw before I hang up. Ridiculous. If this is their M.O., buyer beware.

Lindsay A.

11/12/2017 12:00:00 SA

We had a clogged kitchen sink. I called The Trenchless Co and was so relieved that they could send out a technician on a Sunday and immediately! I had called about 7 different plumbers at this point and wasn't happy with their availability and prices. Will was our technician and was amazing! He was very friendly and explained what he was doing and everything he saw along the way. Huge thank you to Will for doing a great job. We will definitely be using this company in the future for any plumbing needs. We used the $99 special. I was concerned that we might end up paying more as several other companies had specials and then quoted higher prices for a simple clog, but we paid exactly what we were quoted and I appreciated that!

Rob G.

07/01/2012 12:00:00 SA

thanks Yelp !!! I had an issue after thinking it was just a toilet swap, I discovered roots growing in my pipes not good. I yep ed the best plumbing service and The Trenchless Co came up. On Monday I called them and met Sean (?) at my house and he called Will the Journeyman Plumber. Will auger ed the root out, in short the was no break in my pipes, he was super honest showed me all camera work and !
The made suggestions how to repair going forward before I mount toilet.
Long story short honest hard working plumbers two thumbs for Will at the this company !!!

Savvy S.

1/31/2020

I had a complete house backup in my home and reached out to Trenchless. They came out to assess the situation, gave me a price ahead of time, and did not leave until the job was complete, even sending a camera down afterward to confirm the backup was clear. All 3 techs I met throughout the process were very professional and thorough with clean out and made sure I understood the process needed since I have a house built in the late 50's. They got the correct equipment out here and got the job done. I have had no issues with the plumbing since, highly recommend calling them before anyone else.

Reza M.

6/24/2020

The sewer line connecting the house to the street sewer system was broken and tree roots from my front yard got into the sewer pipe causing blockage and sewer backup in the house. I received 4 proposals for the work to dig and replace a section of the sewer pipe under my driveway. Trenchless Co was the most competitive in their price, but more importantly, they did the work on schedule and with great customer service. From the very first visit by the Company Rep (Ramin) I sensed that the company staff cared about their customer's opinion of their work. I was very impressed by timely communication by the project coordinator/manager (Nick). Once the project started, different crews performed different aspects of the project, from jack hammering/digging to installing the new pipe, back filling, and pouring concrete. Everything was done to my satisfaction and I was very pleased with the crew's performance. I am very happy I selected Trenchless Co and I won't hesitate to recommend them to my family and friends.

Jimmie W.

7/31/2018

Pedro and Ray came to unclog a kitchen drain very professional, courteous ,nice.
Gave us est for further work.
Would definitely hire them again.

Duane S.

09/04/2013 12:00:00 SA

Redemption has been accomplished. I recently wrote a very bad review on this company, however, I would like to amend my review and give them a healthly vote of confidence.

After my review the owner called me and with his sincerity and the great work of their service manager, I am very happy and pleased. I would recommend this company. My complaint and issue was handled very professionally and I experienced outstanding customer service.

The Service manager came out and in a matter of minutes, fixed my problem, he also took the time to do the video inspection and make sure I was completely happy with their service.

I understand about a growing business and with their new staff mistakes can happen. I sincerely believe that this was a good experience for them and that this will only improve their service dramatically.

Great job at fixing my problem, addressing my concerns, and living up to the expectation that i know you strive to uphold.

Awesome job!

Ernie O.

02/06/2019 12:00:00 SA

On time, professional and effective. Ray and Xavier were personable, clean, and courteous. Most importantly they were able to diagnose the problem and correct the clog. Yesterday, I had a different company try to correct the problem. They failed, but promised me they could fix it for $1800. Ray and Xavier corrected the problem and it only cost $99. Need I say more. If you have a clog, look no further than Trenchless. And, if all of the technicians are as competent and personable as Ray and Xavier, you will be well served.

Nikki A.

7/29/2018

We had called our home warranty co. because our kitchen sink kept backing up. They sent out a plumber who jackhammered a hole in our kitchen floor. He told us that we had a broken pipe but that, in order for him to do the repairs, we would have to take our our kitchen sink, cabinets and granite countertops by ourselves. He said the warranty co. wouldn't cover it. He also told us that he would have to tear up our hardwood floors until he figured out how to repair the pipe! At that point we called the The Trenchless Co. and are we glad we did. They sent out John and Luis who used a camera and sonic equipment to locate a way to fix our plumbing with the least amount of damage. A couple days later, John, Johnny and Elijah arrived to save the day. They were prompt, friendly, and meticulous. They treated our home as if it was their own by covering everything with plastic and cleaning up after themselves. We ended up with a small hole under our sink cabinet and a small one in one of our bedrooms. The cuts were made surgically so we could repair them easily. They even put a new floor on the bottom of our sink cabinet! They were wonderful to work with and took the time to explain what they were doing every step of the way. We can say without reservation that this was the best repair service experience we have ever had and would certainly recommend them.

Norma L.

5/27/2020

I can't begin to share my Gratitude for the Crew sent out to our home to repair a hot water leak .They started yesterday the 26 of May @ 6:30 am .I'm so impressed with there work Ethic and Friendliness inspite of the Temperature being over 100 degrees. The Best Crew
Trevor ,Victor and Marcel
This is dedication !! We will always refer The Trenchless Co to others.

Rachel B.

04/11/2013 12:00:00 SA

Marc, was on time and ready to go take care of my problem, which was a main drain clog. Despite me not having found the clean out in my back yard, he was able to get his device down my kitchen clean out. Even thought this was a lot more work for him, he was amiable throughout the time he spent here. Very pleased with Marc and the Trenchless Co. I rarely have plumbing problems and was glad I called these people.

ADDITIONAL IMPORTANT UPDATE!: two days later the problem returned and as it was the weekend, the on call guy was sent to check it out. A...was a jerk, in contrast to Marc, who told me basically he was not going to do anything unless I showed him the sewer clean-out, which I didn't know the location of underground. He told me they could install a Clean-out for $600, but then handed me a paper stating that they would do that for $695. When I told him that $695 was really $700 and not $600 at all. He thought that was funny. When he left I said I'm sorry I wasted your time! which is just how I felt.

Today the Sac. Sewer District came, dug up the sewer pipe, which was 4 ft. down, found that the clog was in their part of system, cleaned the clog out and will be installing a new pipe connection to their main sewer line, as well as installing a new clean-out in my yard! No bill to me ( but of course I do pay them each month!)

As they say Plumbing Problems? Call the Sewer District first! Too bad I didn't.

Michael B.

3/18/2021

Finished service this week on my sewer line that was backing up. The initial response was awesome. I got scheduled right away and got text messages with a picture of who was coming over. Matthew came over after two other companies told me I could not fix my problem without digging up the sewer pipes. He had the camera and said they could do it without all the mess. I was very happy with that. I can understand why these guys have so many great reviews. The option not to dig up the yard was cheaper as well. My drain is flowing perfectly and Matthew was very clean leaving. He was also very conscious of wearing his mask. Great work! I recommend using them.

Lisa S.

01/04/2021 12:00:00 SA

This company goes way above any I have ever used, (I have had some really bad experiences, including one company that tried to say I needed a whole new line put in, which was a lie) not only did they give me the $99 deal, they were honest. They even sent me a picture of who would be arriving and updates on when to expect him. They were ontime for their appointment (the very next day since I called at night) and Blake was extremely pleasant. He sent a camera down and my pipes were fine and we just a bad clog which he fixed within 20 minutes. If you're looking for an honest company that does the job right, this is them. Thanks again Blake!

Lisa

Barry T.

09/04/2021 12:00:00 SA

Had a sewage backup with water leaking and backing up to all parts of the house. Called Trenchless Co up and they were able to come out right away. Had the pleasure with working with Hunter and Nicolas and service manager Vince. Real honest and professional, followed up with me after discovering it to be an issue with the city line. Even had the courtesy to help clean the property after the city refused to, even though they were at fault. Will definitely hit them up again if any issues come up in the future.

M C.

09/07/2017 12:00:00 SA

I am thoroughly impressed with this company!

Everyone that I interacted with was very helpful.

The website is detailed and provides a lot of useful information. The customer service staff was friendly and courteous. The service technician that came out (Blake) was conscientious and extremely knowledgeable. He thoroughly explained my plumbing issues and what my options were. He did a fantastic job. What an asset to the company!

A C.

7/30/2017

Have used the Trenchless Company for several big jobs. Couldn't be happier with their customer service. Not the cheapest option, but if you are in a position where you need the work done well these are the people you want. They have even done jobs where literally every other plumber I contacted turned down the job outright. Thanks Max and Darrin and Vince!

Jon M.

2/18/2016

I stand corrected!
After giving a negative review to The Trenches Co I received a call from the owner, Max. He asked if he could come out and do another video of my sewer line. What I didn't see in the first video became apparent in the second. There are possibly some serious issues with my sewer line and I was given several options to go forward.
What impressed me most was the sincere effort Max made to be sure that I was happy with The Trenches Co. I will gladly recommend them for any plumbing needs and will use them in the future.

Chelsea S.

3/18/2023

Super fast and worked with the city to get the repair done for $99. They even took a video of their work for free.

J P.

9/16/2014

I'm very pleased with my recent sewer repair. It was the lowest of 3 bids, and more importantly, the service was high quality. They cleaned up so well, I wasn't sure they had come out! To assure me, a very helpful and gracious gentleman, Laird, came out and did a TV snake for free, answered all my questions, and provided tips. Thanks Trenchless!

Gus K.

12/21/2020

The Trenchless Company has helped us twice. Pedro Tafolla-Romero recently performed work on our drain line. He was diligent and consistent until the problem was resolved. Everyone at the Trenchless Company has been professional, courteous and efficient. They truly care about their customers which made our experience as best as possible under stressful circumstances caused by our plumbing issue. Dedicated employees are certainly a reflection of good management and conscientious ownership. I sincerely recommend the Trenchless Company to whomever is in need of their services!

Dwayne F.

6/24/2020

This 5-star rating is meant for the technician Pedro.
I am glad this company has people like him employed.
When we called this company we were transferred to a call center.
We spoke with Anthony and we were quoted $99.00. An hour later, Pedro, the actual technician called and said it was $264.00. We called spoke with the call center they said don't worry it is $99.00. After Pedro arrived and I let him know I spoke with the call center and they said it was $99.00. Pedro said there is a disconnect with the call center. I really think this needs to be improved the communication between the call center and techs in the field. I don't blame the techs or the call center. I think this is a management decision that hurts customer service and the future possibility of using this service again. I wanted to speak to a manager and Pedro passed the number to us. Pedro knew how upset with the confusion. He only charged us for $99.00 tonight and said will write it up and let the office knows what is happening. I don't like to leave bad reviews on yelp ... they tend to hurt business and right now with COVID19 going on ... I am sure everyone needs help. I sincerely hope the managers read this. Pedro was very professional, friendly, and fast. He also earned my business and kept me as a customer. Management needs to get the call center and techs on the same page. Better yet hire a full-time employee locally to handle the calls. More value. I did not leave a 1-star rating for the miscommunication ... I left a 5-star rating for Pedro.

Chris K.

12/23/2019

Ugh. This is very misleading advertising. It was going to take three days to get to us for an emergency And they charge more for the response. So much for the statements that there is no additional charge for off-hours emergencies and 24 hour plumbers and expert technicians on-call for fast responses.

From their website with my comments :

Live staff available 24/7 ( True. They do answer the phone)
No Dispatch Fees, No Trip Fees, No Charge For Estimates, No Overtime Fees (Not true. After hours is $264.00 just to show up. Less for non emergencies).
24 hour plumbers and expert technicians on-call for fast responses (not true . 3 days out.)
Get an immediate fix with optional permanent solutions ( who knows)

Michelle R.

11/04/2022 12:00:00 SA

I would highly recommend this company! They are very professional, quick to respond to your questions and honest.

Brandi G.

3/31/2016

First, let me say that customer satisfaction is a HUGE priority for this company. I believe this has to do with being a locally owned company. They have that old-school vibe where they are truly trying to help you and not gouge you. As a single woman who has done A LOT of home repairs, I can't say how much I appreciate this. They told me where I could save a few bucks and gave me different options on pricing. None of the other plumbers that gave me quotes did this. They inspect the line for free with their cool camera...this service alone was going to cost me $275/hour with a 1 hour minimum with another company. Big shout out to Laird, Rene, Jose and Martin for a job well done. Another thanks to Rachel, the owner's wife, for her referral and discount. Everyone who came out introduced themselves, shook my hand, looked me in the eye....sounds stupid but these things indicate solid business practices with good people working for them. Of course, you can't beat the lifetime guarantee on my new seamless sewer line, which is worth it's weight in gold. No more sewer problems for me, ever! So glad I found you guys, thanks for taking such good care of me.

James H.

11/08/2021 12:00:00 SA

I thought the company was good, outstanding even. But the first good rain showed me something different and frankly amateurish.

My clogged pipe is fixed and my toilets are no longer clogging and thats a good thing. However, they had to remove a section of sidewalk to make the repair and therein lies the problem.
They obviously did not repack the dirt underneath the sidewalk so that the area that they dug has sunken along with the section of sidewalk they removed and re-installed.

Not happy anymore.

Pam P.

6/24/2020

We first called The Trenchless Company when our toilet backed up and flooded the bathroom and hallway (luckily just water); they sent a technician out within a couple of hours. Rahmein was very professional, courteous and thorough. It was obvious from the video that we needed to replace our 1940's sewer pipe and he gave us quotes for doing it in two stages or a significant discount to do the whole main line at once. We chose to replace the whole line. The crew who was here for two days were also very professional, friendly, and kept us informed of what they were doing,and when we could use the sinks and toilet throughout the day, minimizing the down time for us. Hats off to Glenn and Garrett and the other crew members who came by to assist as needed including the field supervisor. They worked long hours, had to dig two very deep holes in 90+ temps (got very dirty), hauled around heavy equipment, and did it all with a great attitude and pride in their work. I highly recommend them! They have done sewer repair on at least 3 other houses on our street, all with very positive outcomes and reviews. Thanks guys!!

Omar S.

11/11/2013 12:00:00 SA

Great service! Steve from the Trenchless Company really saved the day. He showed up late on a Saturday night when our toilets weren't flushing. He cleared out the sewer line and got things going again. All the while he was very clean, courteous, and professional.

Kori R.

08/12/2013 12:00:00 SA

The Trenchless Co. and their employees are absolutely the BEST! Backed up tub drain on a Sunday?...No problem! For $99?...Absolutely!

Marc, the service technician, showed up within the time frame the office said he would, explained thoroughly what he was going to do and then got right to work...and work, and work, and work. Then he got out more equipment from his truck and worked some more. Roots at the clean out he explained, were the problem. He is obviously very knowledgeable and capable at what he does.

To say Marc went the extra mile is an understatement! He worked so very hard and was completely friendly the entire time, even during times of frustration with the job.

I highly recommend this company to anyone looking for plumbing help. They ROCK!

Ed P.

02/09/2014 12:00:00 SA

Today is sunday, 2/9 and after I paid another company twice to come unclog my sewage drain, I decided I'd try a different place. I checked out yelp and saw that this place has a $99 deal where they'll look with a camera and everything! So, I called and expected to get an appointment in a few days - the lady was apologetic because they couldn't get out sooner, but I got an appointment for the SAME DAY, just in the afternoon. On a Sunday, that is impressive. She also mentioned the $99 deal without me having to ask. Nice touch.

Joe came to service the call - he was super friendly and we had a couple of nice chats. At the end he unclogged the plumbing, and he found something suspicious that he couldn't quite figure out. He offered to have someone drop by and take a look with more advanced equipment and I wouldn't even need to be home. They will follow up with me, so we shall see, but I like that he is bothered by something he couldn't quite see and that he bothered to pursue without causing me further inconvenience.

Joe put in time, fixed my problem, and is now further investigating to ensure that I don't have to keep calling a plumber. A+ in my book. Oh, and the bill came in and there were no surprises or hidden fees. It's a yelp deal so may not be forever, but the bottom line was $99.00 and not a penny more.

Leticia F.

12/21/2017

We had Blake come out to fix a clogged drain and we have an old house with old pipes. He was super friendly and fixed the problem pretty quickly. Highly recommend The Trenchless Co.

Tyson B.

07/09/2011 12:00:00 SA

Excellent customer service and very advanced form of work. I had some drainage issues in my yard for a while and I was told by two other companies that the line would need to be dug up and repaired. I did the backyard myself which was a pain in the butt and I wasn't about to put myself through the same thing on the front yard. I got lucky and was driving behind a trenchless truck which is where I saw their phone number. They scheduled me for a free estimate and their tech came out and explained the companies no dig method of underground line replacement. After giving me a quote he asked if I had called anybody to come out and run a camera through the line, I told him no because a previous plumber told me it was unnecessary and I didn't want to pay the $200 they were asking. So what did he do? That's right, he ran a camera through the line FOR FREE and was able to exactly pinpoint the place of damage in the line. So now instead of paying a company $800+ to remove and replace the whole front yard drainage, I only have to replace about two feet which is easy to do myself.

Not only did they not charge for the camera, but they saved me over $800!

Andy K.

4/15/2014

I should've called Trenchless Company first! Russell came out and diagnosed my problem in 2 minutes - a DIFFERENT company had been out THREE times and still didn't know what the problem was - a blocked sewer main. Russell not only found the clog but also identified the problem that was causing it to reoccur. He clearly communicated the problem, and I could see the issue on the camera. Trenchless didn't charge me for the camera, and the other company wanted $250! He cleared the clog, but since it was an issue in the main, he treated it as an emergency and returned that night (no extra charge) to fix the real issue. The price was very reasonable and completed with the utmost professionalism. This is the only plumbing company I will call from now on.

Elena B.

1/16/2014

Brendan showed up on time and was very personal. His truck was clean and he didn't looked disheveled and unkempt. (we have had others come out to bid that looked tore up). He listened to our needs and concerns, asked a ton of clarifying questions to make sure he understood what our job required. He was able to do an inspection and locate the problem immediately. He explained what needed to be done and the best possible option to do the job correctly. The price quoted was competitive and fair and we definitely appreciated Brendan's professionalism.

Erik O.

03/12/2019 12:00:00 SA

I called Trenchless, after seeing their TV add, for for a shower drain that was getting slow to drain.
Set up an appointment for today for between 4:00 to 6:00.
Got a text @ 3:45 saying David was on his way and he showed up about 4:05. Explained the situation and he got some tools and went to work.
Spent some time dealing with a drain/piping situation new to him but he persevered and was able to clear the plumbing problem and was on his way @ 5:15.
Very satisfied with the service David and the Trenchless company provided.

Juanita S.

10/17/2015

I want to thank and commend Mike for all his hard work on Friday, Oct. 16. But first I will start from the beginning.
On Saturday, just three days after moving into our newly remodeled older home the kitchen sink starts to drain very slowly. After checking on line for what I thought was a reasonable deal I called Plumber #1 on Monday, Oct. 12. When he arrived I explained the problem and he stated, That will cost you $250. I showed him the online price of $99 and he replied. That's not us, that's not our address. When I again showed him the ad, he said, That was a holiday special of a couple of a months ago, but I will give it to you anyway. He wasn't able to remove the cap on the clean out drain under the sink. He said he would cut off the cap for $250 or to have my husband remove it and he would come back to snake the drain for $99.

On Tuesday, I called plumber # 2 who also was not able to remove the cap. He said he would have to cut a hole in the wall and cut existing pipe, etc.

I contacted my real estate agent just to let her know what was going on. She made a phone call and I received a call from the home warranty people; I explained the situation thoroughly and she set up an appointment with us on Wednesday. When plumber #3 showed up he didn't come prepared, he said he had not been given details and he would have to come back on Friday.
Thursday my shower and toilet backed up and I called home warranty people again. They said that because I didn't have a clean out drain outside (we didn't know we didn't have one), this was not covered by warranty. They would send someone out but I would pay it myself. I called back plumber #1.

Plumber #1 again tried to cut off the cap and was unable to do so. He wrote an estimate of $2,200 to cut a hole in the wall and replace existing pipe & create outside clean out drain,

I, again called real estate agent to give her an update. She said she would send a contractor to assess the situation. He arrived and said my drain could be scoped through vent on the roof or the toilet could be removed and scoped and snaked that way. The contractor and the agent both recommended The Trenchless Co.

Friday morning I called The Trenchless Co. and they said the could have someone out between 7 and 9PM. Around 4PM I get a call stating someone could be here in 30 minutes.
Around 4:30 Mike, plumber #4, arrives. He shows up with a big smile and a firm handshake.
After an explanation of the problem he attempts to remove the cap and he also was unable to do so. He goes to the vent on the roof and scopes and does not see a clear picture. He explains that if the toilet is removed we could have a big mess on our hardwood floors or he could dig for the drain for $495 and gives us the option. We opt for removing the toilet. He scoped and snake through the toilet opening, Then he apologized for the small amount of water on the floor. When I was cleaning up, he came in and said, Oh, I was going to help clean up. He cleared some roots and had snaked about 75 feet but the drain still did not clear. He then called the city to see if it was the city's main line. They were out within 45 minutes, about 7PM, and Mike waited for them. It turns out the main line is about 3 - 5 feet from my property line in my neighbor's yard. Unfortunately, it is not the main line.

After a thorough explanation of our options we are going to have the work done on Monday since we are going out of town this weekend. I can't thank Mike enough for all his work and efforts to save us as much money as he could. He was very diligent and offered us options. I believe he was honest with us and didn't try to sell us something we didn't need.
We just downsized from a much larger home and this experience only added to the stress of moving in. Mike made a bad situation as acceptable as possible. His work ethics and professionalism are to be commended. He is most certainly an asset to The Trenchless Co.
I don't know how many Mikes work for this company, but I am sure you can determine which Mike was on call the weekend of October 16. Thank you, Mike!

Steve R.

7/18/2014

Called at 8:00 PM Friday Night..They had a tech here by 9:00 PM same night. They rooter-ed my main line down my driveway, got the whole house flowing again, Video scoped the line and found my issue. Guaranteed it won't happen again for a year or they will come back out once for free. All that for $99 bucks!?!?! My tech was Will, and he was AWESOME, I can clearly see why he has worked there for 7+ years! You guys were awesome and HIGHLY recommended. Thanks ~Steve~

Lauren M.

7/18/2023

Rahmein at The Trenchless Co has provided the highest quality customer service I have experienced from a plumber. They provided twice the amount of communication requested, and even allowed me to specially request an employee. Although the original employee I requested was unavailable, they decided to match me with a senior employee Rahmein who was even more experienced and has provided exceptional customer service. He has been prompt, friendly, professional, hard working and provided exceptional value. Customer service is extremely important to me as I believe it is a dying skill, and Rahmein and the Trenchless Co have it. I was originally quoted a price from an after hours scheduling outsourced employee of their company. When he came, he recognized that the service was going to need additional work. He called his manager, discussed this and honored the original price, this was a significant discount to the company however it showed Rahmein and their company they valued their relationship with their customers long term over the short term price. I can tell that their customer service is what we call their unique value proposition in sales that defines the difference between them and other competitors. Customers want to buy from companies that they can TRUST, they not only buy the service. Despite this being a difficult job, Rahmein remained professional, understanding and friendly. I highly recommend Rahmein for your service, and that you ask for him. I stand behind The Trenchless Co and their service. His manager as well as very professional and provided great service. He is proactive and even called me additionally to ensure that I received proper communication regarding Rahmein's arrival.

I'd also like to add that the original fix request was $70 less than what Roto Rooter was going to charge. I will most definitely choose Trenchless in the future and recommend them to my friends and family . Thank you Rahmein, his manager and their team for providing excellent service.

Jim D.

2/14/2022

I was concerned that we may have a leaking water supply line under our slab so I called The Trenchless Company on Friday afternoon & made an appointment for a free estimate for the following Monday morning (8-10am window). They immediately followed up with an email confirming the appointment & another email reminder the day before the scheduled appointment. Just after 8am on Monday morning, I received a call & email updating me that their technician James, was on his way. James arrived at 9am to review the situation and was able to quickly determine (by checking the water meter) that there was, in fact, no leak. He said that it would be a waste of money to do any further testing (aprox $400) of the water line & felt confident that everything was fine. I said that I wish I could compensate him for his time in coming out, and alleviating my initial concerns, but he said that it was part of their free estimate.
I was very impressed with the professionalism & knowledge shown by their technician (James) as well as the thorough pre-appointment communication by the office staff and I highly recommend this company.

Scott D.

07/08/2023 12:00:00 SA

After having another company come out to clear a clogged sewer line serving my kitchen, half bath, and laundry room, and having a bad experience, I called The Trenchless Company (TTC). The appointment was booked for between 5-7pm on a Saturday, but a technician became available earlier and arrived around 1:30pm. After snaking the sewer line for approximately 20 minutes, the technician. Manuel, was able to clear the line, which the other company failed to do after three attempts and some serious attempts at upselling overpriced and unnecessary services. I also have a follow up appointment in the next couple of days for a camera inspection of the inside of the pipes that was included in the very reasonable price of the service. I'll update this review as necessary after the next visit, but at this point, I would highly recommend TTC for plumbing repairs to friends and family without hesitation. Thank you Manuel and TTC for clearing the line and restoring the use of our kitchen and washing machine!

Susan C.

5/19/2021

Trenchless saved us during a plumbing disaster a few years ago, so we chose them when it was time for our 1926 bungalow to be re-piped. They were professional, timely, courteous and good communicators. One day for the out-going, one day for the incoming, part of the third day to get the inspection all wrapped up. We now have water pressure and plumbing for the rest of our lives.

Karen G.

6/21/2023

Nicholas was on time. Explained what needed to be done. Fixed the issue. Helped me understand what was going on. Very efficient and integrity in his attitude and professionalism!

J R.

06/02/2021 12:00:00 SA

They have a $99 main line (through a clean out) drain cleaning special. They also camera your drain after snaking it out. I'm sure I'll be calling them again in a year or so thanks to my tree and her dang roots!

Don R.

9/26/2015

It was quite disturbing to find standing sewer water in our backyard and then to see gushing water when the toilet was flushed. Not what you want to deal with late on a Friday afternoon.
I called The Trenchless Co and spoke to the phone rep who was able to arrange for a technician to come out that evening.
Our Service Technician arrived ahead of the appointed time and was able to resolve this issue (root ball of course), clearly explain the root cause (pun intended), and provide the options in order to fix our problem with the main line.
Many thanks to Bre (phone rep) and Laird (technician) for providing such great customer and technical service.

Shelly L.

4/21/2018

This is the best plumbing company! They really have that family feel. From the moment my plumbing problem started, we were treated very well. We reached an answering service first, who delivered our message right away, and then we were contacted by the nicest dispatcher who understood our needs. Our Service Technician, David Soule, arrived immediately (on a Saturday) and worked hard fixing the problem. David was extremely knowledgeable and shared his expertise with us. I will definitely use this company for my plumbing needs in the future, and will especially request that they send David again if at all possible. You can't go wrong calling The Trenchless Co.!!!

Jennifer S.

06/06/2014 12:00:00 SA

All our toilets were backed up and a small amount of sewage backed-up in bathtub and shower drains. We were referred by another plumber and an experienced plumber, Lenny, came to our door on time the day we called. It was a big job. They had to locate our sewer lateral. Because we had old pipes it took about four hours of trying different routes to get their camera scope to the lateral. Finally they had to remove a toilet and go through there. He had to call a second plumber to help with the search and to dig up the lateral and make a hole in it. The cleaning, including cutting out tree roots took more time. The next day they came by to install a modern clean-out near the bathrooms to make it quick and easy to remove clogs in the future. Fortunately, I did not need a new lateral.
I thought these men did their absolute best and persisted until they fixed my plumbing. Even though the job took over 5 hours, they stuck to their estimate. The next day their office called to be sure the pipes were clear. A week later no problems.
I strongly recommend this company. Ask for Lenny if he's available.

David M.

4/26/2012

I was really impressed with this guy (Wes) and his crew. From the get go to the final inspection they were dedicated and professional in every way. I have worked with this company before and was always impressed with the quality work and the dedicated workers, but Wes really had his act together and lead his team well.

Our apartment community had sewer problems for years and something had to be done about it. Every couple of days we would have back-ups... A project costing well over $50,000 we were skeptical at first if we'd get our money's worth, but lets just say... no more back ups. I'm satisfied.

Never had a problem they couldn't fix. Plumbing of course...

I highly recommend these guys over any area plumbers and yes that includes Bonny and SacVal. If you are looking for a plumber to do it right you are in good hands with these guys as were we. It takes something special to make me sit down and write a review online. Usually mine are food related but if you impress me enough like these guys did I'll sit down and take the time out of my busy life to express my appreciation. Thanks Wes and the other unnamed hard workers.

Alan C.

11/16/2015

Our experience with Trenchless Co & Service Technician Michael Dam was exceptional. They provided updates to our appointment and was given a call with a 30 min lead time as promised by the tech. Provided technician with what was happening (sewer clog) and he explained the methods and procedures he was going to take. I really liked knowing what exactly he was going to do before he started.
Technician was very methodical in his troubleshooting, and was able to clear the issue in a very short period of time. Did not leave a mess, very clean work especially working this type of stuff.
Highly recommended...

Kim K.

04/08/2017 12:00:00 SA

Everything about them is awesome!

We had a prior leak fixed years ago under concrete on a pipe connected to a backyard spicket and I had noticed the concrete seemed to be getting wet again.

Blake came out and saw it was leaking from the spicket above the concrete so he replaced some hardware on the spicket itself and we thought it was done. He then explained that there should be a buffer between the concrete and the pipe, so I said to go for it. He broke out the concrete and put in a plastic sleeve buffer and was done. But then he noticed a very slight movement of water in the hole. After a lot of digging he saw that the prior fix had started leaking again. Thank goodness he took the time to check that out!

He fixed it and then we had an appt for their concrete guy to fill in the hole. The prior concrete fix job was horrible.... The Trenchless concrete job is fantastic! I can hardly tell where the new concrete begins...and it's a pebble concrete.

We are just so happy with the customer service. They are a little pricey, but we don't mind paying for quality work.
The customer service on the phone was great, and they kept in touch during the process.

Bruce C.

10/14/2013

Called on 10/12/13 (sat.) with blocked line to septic. Heard all the advertising in Sac. / East Bay area and wanted to take advantage of clog removal/ camera offer. Could not schedule till Wed.10/16. Must be a great company...that busy.People w/ clogged sewer lines can't wait 4 days.
I was right, this is a great company. Just spent 1/2 hour on the phone w/ Max the owner, concerned about my situation. He explained why they are backed -up and has gone the extra mile to help me solve my long term problem. Very impressed w/ his attention to detail.

Tyna C.

2/17/2023

Eric did an amazing job! He found the problem. Fixed it. Also it was pretty affordable, and he did it fast. I highly recommend using this company.

Rob L.

11/19/2020

I would like to comment on my experience that I had with the Trenchless Company on November 17 2020. I required a inspection for an existing sewer line prior to upcoming Construction. I contacted the company and within 1 hour Trenchless dispatched a technician to scope the 50 foot sewer line from my house to the main. The company employees that I interacted with were extraordinary from the top down. The on-site specialist John C. Was one of the most professional and thorough people that I have met in the construction industry! He showed up on time with professional equipment and a matching attitude! We were fortunate that major repairs were not required but any future work will definitely be directed to this company!

Rob L

Charia G.

05/05/2021 12:00:00 SA

$165 vs $6000!

Story:

I had a clogged main. Their tech responded very quickly, (and was sort of abnormally friendly) but then bid $6,000, stating they'd have to dig up the whole backyard to unclog it. I clarified multiple times that my husband wasn't home, and stated clearly that we'd have to consider the bid before making any decisions.

After the tech (Rahmein) left, PG&E showed up and started spray-painting in front of our driveway. He said he'd received a call that emergency digging work was going to be done at our address the very next day. Flabbergasted and embarrassed, I informed him Trenchless Company was never given a go on the job, it was 100% just a bid. Turns out, this poor PG&E guy had just gotten home from his shift but was then called back out for my address. So he had to drive all the way across town and then BACK home, for literally no reason, other than Rahmein jumping the gun and arrogantly assuming he had secured a $6000 job.

I ended up calling Miracle Plumbing. An hour of snaking and $165 later... line was clear.

I really don't appreciate Trenchless Company trying to straight up swindle our family, and inconveniencing another person with their attempt.

Jenny T.

6/24/2017

Awful customer service. Called multiple times for a quote and plumber and they told me that they would call back right away. Over 30 minutes pass and not a peep. I called them back again and was out on hold for about 9 minutes and was told that they would call back right away. It has now been about an hour and still not a single peep.

They should not solicit themselves as a 24/7 plumbing service if this is how they treat customers. I understand that 1am is not the ideal time for a service call, but they should be better suited to assist customers. I mean, at the very least, they should be able to give a more accurate time of wait and quote.

I DO NOT RECOMMEND them, they ignore their customers.

Jennifer H.

7/14/2016

Our kitchen drain has been backing up regularly. We were told that it might be a broken pipe and we were referred to The Trenchless Co. Laird Lotka came out and decided it just needed a powerful snaking; this was in October. In May, our kitchen drain backed up again. We called Laird and he snaked it again. Seven weeks later, it backed up yet again. Laird and his crew showed up to hydrojet the system. He has always been professional - calling ahead to let us know he is 30 minutes away, excellent communication about the problem and the fix, leaves everything in order when he is finished. Hydrojetting is not cheap, but Laird reduced the bill by the cost of the previous snaking. We're happy to find an honest, skilled plumber when we need it.

Gary C.

02/12/2015 12:00:00 SA

The other day my 90 year old Mom who lives in Shingle Springs on 5 acres got a letter from the water company that she had a leak and needed to get it fixed. Called The Trenchless co.and they set up a time the next day for someone to check it out. Dan showed up right on time. First thing to do is he had to isolate the problem and where the leak was coming from. After a short time he found the problem, it was a defective flapper in the toilet tank in the guest bathroom. When I asked Dan what we owed him he said that we did not owe them anything. Its a wonderful thing in this day and age to see a professional show a common curtsey that used to be a standard practice years ago. When ever my Mom calls and asks for my help in finding a plumber i will promptly call the Trenchless Co. again without hesitation. Thank you Dan, from me and my Mom.

Jolanne T.

3/16/2021

I'm confused on how this company gets rave reviews unless people are not getting other estimates from other companies. The technician, Ray and his intern, Jacob were wonderful. Friendly, on time etc...

I was told my 2 kitchen sewer line needed to be fixed. Ray explained how they would repair the entire line with lining and only have to dig a 3' by 3' in my home. When he gave me the estimate I about fell over! $12,000.00.

Let me just say, I knew when I booked the appointment last weekend with their online chat their pricing would be high, but WOW!

Now for the kicker... I had another estimate today from Affordable Trenchless. My sewer line is fine. No repair needed.

It makes me sick to my stomach to think of the people this company has ripped off. Especially, the elderly. Breaks my heart.

I hope this will be a reminder for anyone reading this, always get at least three estimates.

Update 3/18/21
The owner, Max called and expressed is concern about my experience with his company. I appreciated is apology and his offer to personally come and check my sewer lines and see where the roots may have come from. I politely declined. I did share with him that I had another company, Express Sewer and Drain come out this morning and the technician told be exactly the same thing the technician from Affordable Trenchless told me. My sewer line is fine and for as old as my house it looked good.

As a business owner, I understand poor reviews suck and can hurt business. This is not my intent for my review. My intent is to remind people to always get three or more estimates before signing a contract.

Rosario C.

09/02/2014 12:00:00 SA

Our toilet was backed up and the Trenchless Service Company reacted quickly to help us. The service was beyond words and left us speechless because its hard to find a good service for a cheap price these days. Our Service Tech Brendon W. did an through job for the price, and offered no other gimmick's or underlying clauses that usually accompany service deals. The service tech also was able to assist my Grandparents in understanding the root causes of their problem clearly so they can understand better which was great. The Trenchless Companies $99 service deal online stayed legitimate and true to there price as I was waiting for the not including Taxes or labor charge spell you normally get...;)
. I recommend them to anyone looking or needing plumbing work done. I specifically recommend asking for the service tech Brendon W. because he is a fair and honest Worker and former Veteran who's there to do an honest days work and a good job. I gave this review the maximum stars because this company earned it. If more Companies had more service Tech's like the one this company has it would make the world a better place for consumers.

Janaya O.

01/09/2021 12:00:00 SA

I never do a Yelp post ever, but when service is great and delivered I must post. I am so thankful your company is 24/7 and also so professional! Matthew Smiley was extremely helpful and welcoming. My boyfriend & I had a clog in our sewer line and he accessed and tackled the problem with ease and no complaints! The price was on point and I will definitely be recommending going forward!

DeeAnn T.

9/21/2022

Without notice, our power was turned off for several hours during the heatwave. For several days, for 7-8 hours a day, again without notice, we have been without any water in our home. There has been a complete disregard for safety in our already busy & crowded parking area. Vehicles & equipment block rows of available spots overnight, again without warning. Very unprofessional.

Shannon A.

04/05/2023 12:00:00 SA

Simple to the point work. Had a pipe backing up and my manual snake wasn't doing the job. They came out same day, snaked it with a heavy duty line and was back to normal that night. No bs or extra work, $99.

Kenny K.

2/25/2023

I had Nicolis C. from The Trenchless Co. assigned to give an estimate. I appreciate his professionalism and the sincere care he took to look into the required work. Also, he gave us clear insight and accessible options to consider. He took the time to thoroughly answer questions and concerns to my understanding. Thanks Nicolis!

Fernando W.

06/04/2019 12:00:00 SA

These guys are the real professionals in the business.
I had a major issue at my house that required all sort of work (camera, blasting, and finally a full pipe replacement). Other plumbers quoted me on individual work, which kept adding $$$.
My neighbor recommended Trenchless. The beauty is that they won't charge until it is fixed. After finding out that the pipe under my house was completely gone, they credited me for previous camera and blasting work.
Since it was an emergency, they were also able to do the work in a short notice. Once day, and the pipe was fully replaced!!!
Really good service. Thanks Vince!

D S.

12/01/2014 12:00:00 SA

This company succeeded quickly after 4 other plumbers had failed. I have a large property with a complex system. The first 4 plumbers failed to detect the problem in my sewer line, and had recommended I break open my pool deck. Others said we had to dig up the backyard. I spent almost $750 for WRONG diagnosis.

Then I called the Trenchless Company as a last effort. Laird diagnosed the problem within 2 hours. He was professional, efficient, and so much more knowledgeable than the other guys. He returned the next day with more equipment and jetted the line. Problem solved. Wish I had called them first!!

Save yourself time and money- call these guys first.

amy k.

6/25/2015

Mike was very friendly and got the job done! However, the $99 rooter special has many small print details you must read first! I had an upstairs shower drain snake out a hair ball and expected to pay $99....but due to small print, etc....came to $185....be sure to check the price with the service guy before you assume you're paying $99......that's a big difference from $185! And my drain was still draining properly, it wasn't clogged with water so it seemed like a fairly easy job...just that the hair ball was causing a funky smell......so do your homework!
But, the service guy was very nice....and when I called to ask about the cost the service manager was nice as well as he explained why I had to pay more....

JC G.

02/01/2013 12:00:00 SA

Nobody likes to deal with a backed up sewer system, but the nice folks @ TTC made it as painless as it could be. From the sweet/efficient dispatcher to our timely, knowledgable, communicative tech, Martin, it all went smoothly and for a darn reasonable price.

Neighbors tried to talk me into renting a rooter, but they were $59 for 4 hours and I decided for another 40 bucks It was worth it to have a pro come out and do what they do all day and the camera at no extra cost cinched the deal. It's fascinating to watch the camera in action BTW.

Martin was educating me from the time he jumped out of his truck (after he called to give his eta.) and the blockage was right where he said it most likely would be.

A less scrupulous tech, and I believe his actions reflect his employer, could/would have taken advantage of the situation to pump the bill up, but Martins moral compass is true and he did what needed to be done in the most cost efficient manner.

Thanks Brandy, Martin and Max. I will be handing out the cards Martin left with me.

A side note to Max from a fellow business owner.
You are doing it right. You surround yourself with good people and you take good care of them.

Alice P.

9/23/2013

At first the person who answered the phone seemed nice, but after being put on hold for over 15 minutes I called back from another line while still on hold and they didn't even realize I was still holding! The plumber came out to give us an estimate and was not only rude but clearly did not want to be working. He basically said he could not get a camera down to look at the problem. I called another company, they came and, pulled the toilet, put a camera down and explained exactly what needs to be done! After reading the reviews I can see that several people have had the same experience that I did. If you choose to use this company, I hope you get better results. I have a call in to the manager, if he actually calls back and the service improves I will re-evaluate my rating.

The manager actually called me and came in person to look at our plumbing problem. He spent a lot of time going over what we needed and has sent an estimate. He was very apologetic and professional which is why I changed my rating from 1 star to 4.

Ruth M.

7/21/2015

So happy we learned about The Trenchless Co. on Yelp. They were everything promised and more. I even had a return call immediately--and on a Sunday night. When Steve came out, he spent a lot of time showing us, with the use of his amazing camera, where the roots were blocking our sewer line. Although we needed over 125 feet of camera line, as well as extensive drilling our of the roots that had grown into the sewer line. And we were still only charged the $99 special! The deal is usually for up to 75 feet, but they are all about customer service. He explained how we can avoid the problem in the future and gave us further options.
They have state-of-the-art equipment--both the camera and the tool they use to cut out the roots is far superior to others that have tried to help us with this recurring problem. They even have excellent warranties on their work. Steve was very professional and helpful. Really knew his trade. We'd highly recommend them. You can't go wrong!

Dain B.

2/20/2023

I don't know where to start, other than to say I wished I called them first. After 3 others plumbers, money down the drain, so to speak, and in addition to the typical lack of communication, we were lucky enough to find the Trenchless Company. We were so impressed, give them 10 out of 5, everyone was polite, responsive and truly cared, and I'm not just saying it. Our first appointment was set between 8-10, I get a text with a photo of who we are dealing with, love that. I then get a call, I'm thinking, here we go again. I was so wrong, he called to tell me a shop meeting was called the morning of our appointment and he was going to be later than he had hoped, he arrived at 9:45. WOW, called to tell me he was going to be later than he had hoped, and still got there in my 2 hour window. They also went above and beyond on our repair. We were prepared for much more, that I won't get into, but the Trenchless Company put in the extra effort to save us money. When they left, they left the area cleaner than when they got there. Don't call anyone else, learn from our mistakes, and call the Trenchless Company, D & J Bryant.

Chris C.

06/02/2015 12:00:00 SA

We called Trenchless for a basic $99 drain opening. This is the same price most companies charge for this service and they were available the same day which was nice.

Russell was super friendly and did his work quickly. Before he left he provided us with 2 different options to fix or replace the sewer line - pipe lining and complete replacement with new ABS pipe.

The only reason I have to take off 1 star was that after doing a very small amount of research we found that both of the quotes they had given us were about TWICE what other companies were charging for the same service.

If you just need your drain opened their $99 basic service is great, but if you are having your sewer line replaced or lined I would definitely shop around to make sure you aren't being ripped-off.

Zach B.

06/12/2021 12:00:00 SA

Had an issue where water came up when the washer was finishing. Flooded the bathroom laundry room combo. Called this company and they set up a same day appointment for 3 hours later. Matthew was very professional, wearing a mask. Figured out issue and snaked the drain in front of the house. All taken care of within 30 minutes. Only cost 99 bucks. Highly recommend this company. Quick service at a great value!

M S.

10/10/2014 12:00:00 SA

Very professional and great work. Than you Cory for fixing my sewer issue. He was very detailed and job well done. I will be back.

Alexandra G.

2/19/2021

Received a call from the general manager after he read my review. He was very courteous and understanding.

john h.

7/23/2022

I just called The Trenchless Co. at 9:30 this morning, the technician showed up at 10:30, fixed my clog, showed me on the camera my entire sewer system after he cleared it. I paid him $99 and he was gone by 10:50am.

Mike M.

7/31/2017

From the person who answered the phone, (Kim) to the technician who showed up at my door, (James) all the way to the owner who personally returned my call, (Max) my experience with this company was nothing short of fantastic! As a Realtor new to the Sacramento area, I can say that I will use and recommended them again and again!

Heather H.

2/26/2015

Apparently, Trenchless Co's pricing depends on the pricing someone else has already quoted you.

This is a direct copy/paste from the sales administrator's email exchange with me:

We will do these at no charge but must have a copy of the inspection already performed showing they recommend repairing or replacing the sewer line and price they have quoted. We then can go out and most times are able to offer about 10% less than the other companies bid.

When I replied I will supply them with the diagnosis and scope of work recommended by another plumbing company, but I am not going to give them the quote, she told me they will not do the estimate.

What a slimy sleezy business model!!! They prefer to let other companies do the work and then under -cut them!
I will never do business with this company, and I hope they are investigated for their unethical practices. I see they have 3 previously filed complaints with the BBB.

Jess W.

05/04/2016 12:00:00 SA

If your interested in paying a lot more and want to listen to a sales pitch this is the place you call. I had a clogged toilet and called them to run a snake. Upon arrival they said we can get you the $99 special. (Which is the average for running a snake.) He continues oh,wait we cant remove your toilet its against our policy. Let me call my boss. (Didn't i call a plumber?) Then he says they can do me a favor but its going to be $280. I just needed my toilet fixed now so i agreed. He ran the snake to the septic tank and said it was still clogged. But it was really amusing or not,when he pulled out a metal detector and found where the clog was. Interesting i didn't know it detected toilet paper. So then he explains that my cast iron pipe conducts electricity when water flows threw it, which causes things to stick. Interesting! Since he feels we are friends he's going to take care of me, so i never have to deal with this problem again. After a few hours toilet is still clogged, because he hasn't run the snake again. It only takes about 10 minutes. But gears switch to him helping me fix this issue vs snaking. So from 10-6 he was there about 45 minutes of which worked in the problem snaking the toilet! I couldn't go to work. He gives me a $10,000 estimate to replace the bad cast iron pipe with abs. That i had another contractor come out and said were fine. Whew what a scare. After that long day he didn't even put the drain out cap back on. I gave them 3 stars as eventually they snaked and fixed the toilet, but after writing this I'm wondering if i should have gave 2 stars. Its drudging up memory's of a unenjoyable day dealing with something that should have been a quick fix. If he just snaked it until it was flowing. Lol

Karen K.

09/06/2013 12:00:00 SA

I would like to update my review! After posting my experience on here Nick DeGraff, a manager at the Trenchless Co contacted me. He took the time to listen to what had happened and emphasized that a lot of what had happened to me wasn't in line with their policy and procedures. He really wanted to understand where they had fallen short so that they could use my experience as a training opportunity! As I described the technician that had helped me he said that he was almost positive that he had been fired almost a week prior to my review do to customer complaints. After fully understanding what had happened Nick was nice enough to offer me a refund, he wanted to make things right and felt bad about the experience I had with them! He said that customer service is their top priority. So even though my original experience was not the best; after talking with Nick I would be willing to give the Trenchless Co another chance!

Lori L.

6/19/2019

Had 3 other plumbers out for a plugged sewer line. One estimate was to replace entire line out to street over 12k. I schedule the camera special to get visual of how bad the pipes were, and it was worth every penny. Trenchless tech honest and on time. Very reputable.

Scott B.

07/10/2014 12:00:00 SA

I was a little ambivalent at first about calling this company do to some of the bad reviews. However, the owner Max responded to all of those bad reviews and made things right. I like that. I was afraid since they were a larger company their prices wouldn't be competitive. Wrong. I would say that checking my sewer lines with a camera for FREE is competitive. Especially when the previous company charged me $79.00 for the same thing. The quotes I received from Trenchless were about half the amount of the previous company.

From start to finished I was treated like a valued customer. From the scheduler, to the appointment reminder, to the technician (Laird) I was treated with respect and kindness.

The technician Laird was incredible. First of all let me say I am not unfamiliar plumbing issues, I spent many years in the trades, and I can spot a novice when I see one. Laird was extremely knowledgeable, super friendly, very professional, and showed up on time. From the moment we started discussing my issues I knew I was in the hands of an honest, experienced plumber. It ends up that all I will need is some hydro jet work on my lines. He didn't try to sell me anything I didn't need. Thanks Laird. To the owner Max, keep up the good work. You can be proud of your company.

Sophia C.

11/25/2012

We had never called a plumber before. We had standing water in our bathtub and when we plunged our toilet, water came up in the shower drain. We called Trenchless and after an initial bump in the road, Vincente Salas located the problem and the crew cleared our pipes. We are very pleased with their service and would recommend them to our neighbors.

Faye Q.

2/19/2016

Really took his time and persisted through a stubborn problem. Excellent service, friendly, and professional! We definitely recommend!!

Sheri C.

12/27/2013

Needed some plumbing work ASAP. Found the Trenchless Co online. Very glad I did! Our service tech Martin showed up on time and did an excellent job fixing the problem and explaining everything he was doing. The price was very reasonable too! If I ever need plumbing services in the future I will be calling the Trenchless Co and asking for Martin. I will definitely recommend this company to my friends and family.

Krista K.

10/21/2013

What a wonderful company to work with. I had a few questions after my technician (Marc) came out & I was promptly contacted. Marc even came back for a follow up to make sure everything was working smoothly and all my questions were answered.

Wouldn't use any other company than this one.

Elizabeth D.

7/22/2014

Yesterday Laird came out and helped me with my backed-up sewer line. He was incredible! Not only did he get the back-up cleared but he crawled under the house to try and assess what was going on with the line. Laird was unable to see everything due to the fact that the footing was in the way but he did everything he could to figure out our issue and give us ideas on what to do next.

Laird was very professional and brought in a drop cloth when he had to come into the house. He was wonderful about explaining what he was doing and what he was seeing and did not seem bothered in the least when I was hovering over him to see what the camera was seeing! That and he was good with my dogs!

I highly recommend this company. This is the second time they have come out to help. The first technician was very good as well but Laird went above and beyond.

Thank you!

Kimberly N.

10/02/2020 12:00:00 SA

Absolutely above and beyond what I expected of an emergency plumber. Very professional and both my husband and I commented how every single person we interacted with was SO nice. Also, their level of customer service and technology was great. I got information about the person who was coming as well as a photo of them before they arrived.

Susan L.

07/10/2013 12:00:00 SA

We have used Trenchless for a number of jobs over the years, both at our home and a rental house. They have always done a good job and the technicians were extremely nice and showed concern for the job and the job site.

On July 2nd, we realized our 5 year old tankless hot water heater was leaking (a lot).. The young lady who took my call was able to get us an emergency appointment the next day. Then she kept calling us with updates on the estimated arrival time of the technician.

Joe finally made it to our house about 3:00 PM. It had to be 110 degrees in the shade as he wedged himself into the hot water closet to troubleshoot the problem.

He worked on our unit for over an hour and was able to slow the flow to a slow drip. He advised me to monitor it and call if it was not just a residual water drip. Joe called the office, explained the problem, and our bill was No Charge!

On July 5th, the drip was worse and I called back. Joe was rescuing someone with far larger problems (a backed up sewer trumps an annoying drip in my book), so we emptied the drip bucket and set our sights on Monday.

Long story short, Joe replaced the entire unit and Trenchless decided to cover the entire job. They did this even though we were a few months beyond our warranty period.

I can heartily recommend Trenchless both for the quality of their work and the compassion they showed in covering what could easily have been a very expensive job.

Stephani S.

7/19/2012

I had such a great experience with this company! They worked very quickly to fix my broken pipe. Great customer service. They came out a couple of different times and each guy was super nice and very flexible with my busy schedule. I will definitely use them again!

Shaun C.

01/09/2020 12:00:00 SA

My sewer was backed up for 24hours after calling 3 companies for quotes I was amazed at the price of this company it was a fraction of the cost of the other companies. My first quote was $600 the second quote was $250. The technician Ray was awesome he was on time and took the time to answer all of my questions. I will definitely use them in the future.

J G.

2/21/2023

Eric saved the day. My toddler had flushed stuff down the toilet and blocked the mainline. Eric checked the line to city sewer and it was clear. Then the search for the clean out began. We walked all around the house and dug through the bushes to no avail. So, we tried the clean out from the kitchen. Inspecting the mainline Eric found the clog at the clean out. Using the camera was able to figure out the general path to the clean out. Then Eric went the extra mile and dug through the tough bushes to find the clean out hidden under 10+ year old ground bushes. Eric was able to clean out the clog and my family of five could use our two toilets again. Eric responded within 1 hour of my phone call, so that was great. Really luck to find this company on Yelp.

Ken G.

02/02/2019 12:00:00 SA

We called 6 plumbers early last evening trying to find someone to unclog our drains. The Trenchless Company was responsive to our needs. They sent their man Dave out and in no time he solved our problem. I highly recommend this company.

Cindy C.

10/31/2020

I used Trenchless Co to perform my sewer line inspection when I purchased my home and they did a great job. When I asked them additional plumbing questions for my bathroom sink, they were very honest in letting me know that even though they could take on the work, they specialize in larger plumbing projects and that it would be much more cost effective to have different plumbing company do the work at a much lower hourly rate. That type of honesty in business is rare and I appreciate that they had other local plumbing companies to recommend for the simple stuff.

Steve B.

5/20/2021

SO, backstory: just moved into a house, and it's been problem after problem.
After several weeks of living in the house, I walked into my laundry room to find a centimeter of water covering the whole floor, and all of a sudden my toilets won't flush, bathtub and shower filled up with about an inch of water, etc. Perks of being a homeowner, right?

Anyways, had the home warranty, so I thought this would be a minor, temporary problem. They sent a plumber out, and lo and behold, my house is the one house in the neighborhood without an obvious, well-located cleanout. And of course, my home warranty doesn't cover finding the clean out or clearing the blockage by pulling a toilet. So plumber says, just dig around, find the clean out, and call us back. Okay, sure, so I start tearing up my front yard, and can't find the clean out. I mean i'm digging holes, tearing up my landscape, to no avail.

Prior owner is no help. So I call another plumbing company, they walk around the property, say the clean out should probably be in the front yard, but say sure, we can pull the toilet for $500, or you can just find the cleanout, if it even exists. Now I don't even know how i'm gonna make my next mortgage payment, so paying $500 to pull a toilet was a non-starter. So I continue tearing up my front yard, but this morning I awoke to a centimeter of what we'll call wastewater in my bathrooms, so now it's emergency status.

I found Trenchless online. So I call Trenchless, describe the blockage problem and the issue with the missing cleanout to the operator, and she says no worries Steve, i'll send out one of our hybrid technicians with a camera. Then the Lord decides to send an angel in the form of a technician named Ray. Whereas the prior plumbers who had come out apparently didn't want to get dirty or spend any time helping me find my cleanout, Ray says Don't worry Steve, i'll find it, and gets to work. After using the magical camera and detector, we found where the cleanout should be and started digging, and there it was! Anyways, the amount of effort Ray was willing to put in, and how professional he was, all shocked me compared to my prior experiences with plumbing technicians. Ray not only found my cleanout but cleared the blockage, and now I can use my house's facilities again (I had been going to the laundromat, washing dishes by hand, etc.). Ray was also super informative, discussed the whole process with me each step of the way. They also came out super quick, I called this morning around 8:30, and Ray was able to come out this same morning. I'll end this epic rant praise with this: Trenchless has a customer for life.

Karen H.

12/15/2013

Brandan was OUTSTANDING. He explained each step and put a lot of effort in cleaning my drains. He explained what was wrong and gave me ideas how to take better care of my drains. He let me watch the camera and searched inside my house to find the area where the drain was clogged. We watched on the screen as the clog actually lifted and washed away. I will always use Trenchless Co because of the OUTSTANDING service I got from Brandan. I will always ask for him if a problem occurs.

Jaki N.

03/06/2018 12:00:00 SA

Carlos from Trenchless came by this afternoon to help us figure out why our washing machine kept backing up. Although he was unable to fix the problem he was great at helping us pinpoint the exact location and gave us peace of mind that nothing huge was wrong with the rest of the plumbing. I would definitely recommend this business. Thank you for all your help!

Heather A.

1/14/2018

Can we put 0 stars please!! We had a sewer problem and called this company out to help us out because they had such great reviews. I wanted my husband here when they inspected our sewer line but they insisted on doing it at a time when he happened to be at work. They set up their equipment while I was inside, then ran the video inspection while I watched. They showed me a horribly damaged, broken and decaying sewer line that was in dire need of repair. After we had received the estimates for our repair options (several thousand dollars), we decided to get a second opinion just in case. The City of Rocklin was nice enough to come out a re-inspect our line with their very nice camera system - I watched them set-up and do the entire inspection of our VERY CLEAN AND COMPLETELY INTACT sewer line, other than the few roots that were the original problem and had already been corrected. We had another (third) private, well-reviewed, company come out and they did a similar video inspection with the exact same findings as the city. He didn't even charge us for the inspection and said the ONLY thing that we might do is treat the connection to the clean-out with root killer, but it wouldn't be worth the effort or money - this, coming from the guy who would be making the money to do the job. Also, he had nothing nice to say about Trenchless, to say the least.

The Trenches Company showed me a PRE-RECORDED VIDEO to try to SCAM us out of THOUSANDS OF DOLLARS. I've heard similar stories, but never knew that I should have believed them. THESE PEOPLE SHOULD BE IN JAIL!!!!

nick d.

09/02/2011 12:00:00 SA

Had them do a trenchless sewer line replacement. they broke my water line in the process and i had to fight to get them to patch it. ended up having to replace the whole line later after their repair failed. also where they had to dig to connect the sewer they didn't replace the bricks properly and they sunk into the ground and i have a bit pit there now. WAY overpriced and wished i had done more research in the first place.. my bad.

Jaime A.

12/02/2011 12:00:00 SA

I don't usually write reviews on Yelp. And quite frankly, I have a lot of other stuff to do. So, to take the time to sign up for Yelp and then write this, I must have received freaking amazing service. And that is indeed the fact.

After the beloved water department broke a water pipe coupling to horribly install their new and improved water meter at my house, they refused to fess up and fix it. For some totally strange coincidental reason, my water bill happened to suddenly increase to $500 immediately after they fixed my meter. Not their fault...uh, yeah right. I discovered that they caused a huge water leak. After waiting two days (without water) for them to finally even visit my house (though I was the first call in line), they finally came out and of course refused to fix it. Way to go water department. Not only did I have to deal with the fact that my water bills were now unjustly $500, I now also had to fix the leak they caused and pay for it! Ridiculous.

I called all the top places. They all were unable to service me quickly (it was a Saturday on top of that, I mean, who on Earth works on Saturdays, riiiight?!) and if they were even able to, they were going to charge me a total of about $900 to $1600, which of course included various nondescript fees. Huh. Shady. They were nothing but circling sharks trying to exploit a situation.

Here enters Max and the Trenchless Co. I called Max at Trenchless after finding his business mentioned on Yelp. He told me that he could be at my house within an hour. I waited about that long. I then called to find out when he'd be at my house. He answered and said that he was already outside working on it!! When I went outside, not only was he outside my house, he was already almost done!!

We chatted for a bit while he worked. He was super friendly. He got the job done well and quickly...fixing the shoddy work that the Water Department did previously. After he got finished, I expected to get bent over and receive a bill in the 900-1600 range, like I was quoted before by the other vultures in his industry. Instead, I not only got charged about 1/5 of the other businesses, he also gave me a discount on top of that for finding him on Yelp. Wow. To say I was pleased and shocked in the positive way is an understatement.

In short, based on my experience...Max IS a NICE, HARDWORKING AND HONEST GUY WHO IS RUNNING AN HONEST BUSINESS. He is not an exploitative shark with situational pricing. He charges fairly and is MUCH cheaper than the other businesses out there. People like this are worth supporting. Please give this guy your business!! I highly recommend him.

Lin T.

3/25/2018

We seen a commercial and called the same day since we have been having plumbing issues. Carlos S came out the next day and was very helpful. He gave us options on how to repair our pipes and he was knowledgeable on how to maintain our current pipes. Definitely will call them again for any future needs.

Liane L.

3/16/2020

Rahmein Nazifi came to our home to give us estimates for water line and sewer replacement. We received 2 email appointment reminders, and 2 calls this morning giving us the time of arrival.
Rahmen was prompt, courteous thorough and knowledgeable.
We plan on having orange burg pipe replaced asap!
Our experience was 5 star.

John W.

2/20/2018

While they call themselves a full service plumbing company, unfortunately they do not offer the services advertised on their web site. After reading their reviews, I called this evening regarding a leaking pipe. I asked if that is something they could fix and told yes a tech will call shortly to let me know when someone would be available to come by. An hour later, I got a call from someone else in the office who said they do not do those repairs. Disappointed that I was unable to support a local East Sac full service plumber.

Ashley B.

12/09/2020 12:00:00 SA

We had just moved into our house when we found out we had a sewer line backup. The Trenchless Co was able to send someone out the next day for $99, but also offered emergency services that night. The technician they sent, Cody, was so thorough, made sure the job was done and he was so friendly that it made this frustrating experience more pleasant. For our follow up camera inspection, Rahim was excellent. He made sure to walk us through the whole process and I couldn't believe it was included in the price. We definitely will be using this company for all of our plumbing needs.

Jay C.

1/17/2022

Had these guys give me second opinion on needing sewer line replacement and decided to have them do job since the reviews were good well they didn't come start job on promised day, we had them do pipe bursting and the techs did most of the work in 1 day, we did have problem with having to have a vent cover to crawlspace replace and a also they left alot of mud in the driveway and on street, also didn't level the dirt well after covering the holes where they excavated in backyard, the whole experience seemed rushed and I feel they could have done a better job with repairing damage considering that this was a 12k job, I really felt we were going with a top shelf company and didn't get that impression after all was done, probably should have went with Bell Brothers, but you Live and Learn, just a bit of advice to you to treat customers homes with Respect.

Marcus H.

10/23/2022

Kudos to these guys for basically saving our home from a catastrophe. We are on a slab in a 75 year old house and found out the pipes were either completely decaying or have bottomed out. So what in the world can you do when this happens, seriously?
Well I originally was trying to get a quote over the phone after receiving an obnoxious quote from a company with the name rooter in it. The Owner Max actually reached out to me after my frustration with trying to get phone quotes.
So the adventure began with a hydro wash and nothing but dirt coming out, well actually it looked more like a small beach. After triagulating the culprit with detectors we figured it was a messed up pipe that would require excavation.... needless to say I wasn't happy. Well basically all of my pipes were messed up so they managed to only make two small excavations in my house to line/replace pipes which was a small miracle in itself.
They do have a much much higher level of technology in their services that I didn't know existed ( and I'm a total geek) such as the engineered epoxy that they use in liners that make a pipe bullet/root proof. Special cameras that also work as locators, it's like a miniature GPS for your pipes. They also have some truly talented individuals...want to make a shout out to Gustavo, he went above and beyond in his talented craftsmanship and integrity in saving our house. They were very transparent and showed constant real time video so you could understand better of what they have to do.
Thanks everyone sincerely

Tom R.

6/23/2015

These guys saved me. I have to give a special shout out to Dan, one of their estimators. He went out of his way to work with my budget. He's always been available for questions and comments. Affordable Trenchless walked out on an incomplete job. The Trenchless Company repaired and finished the job. It's not cheap anywhere but at least I got professionalism and the work that I requested.

Mark B.

06/08/2021 12:00:00 SA

The $100 drain clearing and line inspection with camera feed was a good deal. I was able to see the one problematic root in my line the day following the surfacing of the problem. Good news is that the pipe is overall in good condition, bad news that it is going to cost thousands of dollars for one small area - for both of the options offered. I never received a formal quote in an email, but based off conversation with the employees both are very expensive. Not sure what the best option is. Both employees that came out were very friendly and understanding. I appreciate that this company offers emergency drain clearing - although I was quoted $260. I was hoping for something a little more affordable, but overall a good experience that I would be happy to recommend.

Soul2Soul M.

5/25/2022

Thank you so much Rahmein. You were so friendly and professional. It was refreshing to receive such good customer service. We will be calling you again for the service that you recommended ... thank you again, so much!!

Nate T.

12/14/2019

Our house was having drain line problems. Called one company and they couldn't clear the line. Next day I called Trenchless and they came out later that afternoon. Xavier from trenchless cleared the line and solved our problem. He was knowledgeable, friendly, and courteous. Great job Trentless. You now have a loyal customer.

Araceli C.

9/19/2017

This has been one of the worst experiences of my life made worse by The Trenchless Co. I moved into a home that recently underwent pest control and remediation to fix a rodent problem from the previous tenant. Multiple issues were found and the latest was a leak in the wall and subsequent mold. Sean came to my house on 9/7, did a visual inspection and decided he couldn't figure out where the leak was coming from. I asked him about a problem I was having with the dishwasher draining into the sink poorly, he couldn't help with that either and said to talk to whoever installed it. (I did, they verified a clogged drain and said a plumber is supposed to repair it, not the installer.) Sean then recommended Emergency Restoration Services to come out to further diagnose my issue, which they did. I don't know what they found, they didn't discuss it with me and left. I then had the pest control come back out and identify the issue which turned out to be a chewed water line. I sent pics and video to Trenchless thinking that would help their diagnosis, and they could do the repair finally almost 2 wks later. Today, 9/18, Laird came out, verified the problem, and gave my landlord an estimate of $600 to repair the line. But not before going out in front of my house and talking to my neighbors about my ongoing issues. Laird then bragged to my mom that he was able to get multiple referrals from his chats with my neighbors. When I called to complain to the office Kim was shocked that he was talking to them and said she'd talk to him. My landlord also complained saying Laird kept bragging about his 30+ yrs of experience and having more than any other plumber in the area. My landlord found another plumber also familiar with the issue that will come tomorrow to take care of it so that we can get started on the mold remediation - Boyd, they quoted $400 for the same repair. Needless to say, my experience with The Trenchless Co has been disappointing, embarrassing and frustrating. The lack of professionalism alone would keep me from ever using or recommending their services. When you let someone into your home for a plumbing issue, there should be a certain level of trust and discretion that I didn't get from The Trenchless Co. Instead, the first leak diagnosis was a poor visual inspection, and finally when I told them the specific problem, it was met with arrogance, an overpriced quote, and inappropriate interactions with my neighbors. With so many options in the greater Sacramento area, I would never recommend this company.

Lisa A.

12/05/2013 12:00:00 SA

Martin did an A+ job on my sewer inspection. Not only did he do a thorough inspection, but he also spent a lot of time educating me about sewer and water supply issues. I would highly recommend Martin from The Trenchless Co!

Molly D.

10/28/2019

I would refer Trenchless a hundred times over - and I do! We had what I would call a plumbing catastrophe 3 days after we bought our home. These guys came out within a couple of hours, explained everything that was going on in a way we understood, and were less than half the price of another company we had out. We really felt our techs were there for us throughout the chaos, and they even went the extra mile and cleaned the mess in our bathroom!
Everyone we dealt with during the project - from admin staff to the sales team, to the crews, was professional and truly knew their stuff.

Debra M.

6/22/2018

Our bathroom was a mess--inches of water from the toilet, gunk bubbling up in the shower...disgusting. We called the company we typically use, but they couldn't come out for hours. It was the same story with every company we called until we called Trenchless. John was on his way almost as soon as we got off the phone. While John was able to snake out the current blockage, we knew we had been whistling past the graveyard with our Orangeburg pipe laid down in 1948. John offered us a plan to replace it before it completely collapsed and cost us double to dig up the concrete patio that covers the Orangeburg. It typically only lasts fifty years before it collapses. Days later, Jose and Abel came out and completed all the work to replace Orangeburg with trenchless piping. They were so efficient and nice. They made as little noise as possible, cleaned everything up and made sure we were happy with all of their work. Abel and Jose were amazing. What a great company.

Setiel D.

12/03/2017 12:00:00 SA

First of all I would like to say that one of the plumbers (Blake) was extremely helpful in assisting us with our problem. I would have given this place 5 stars but one of the workers made me change my mind. I had the unfortunate luck of dealing with Laird Lotko. My job had called him out to fix an issue with our grease trap since it started to overflow the night before. As soon as he arrived he asked us what was wrong and after I explained everything he wanted to run the sinks to make the grease trap flood again but nothing happened. He then went on in a rant and refused to give us service because the grease traps weren't overflowing like I had explained. I told him that the fact that it overflowed the night before indicates that there is something blocking the pipe and he still refused to service us and I quote I'm not going to take everything apart just because nothing is happening right now. He then told us that his boss wanted to CHARGE US FOR THE SERVICE! What service?! He then had the audacity to say At the end of the day we have families to go to and have dinner with. It was honestly so unnecessary to even make that comment. Don't get me wrong, I understand that you have a family to go home to. We all do! But that doesn't mean you shouldn't do your job. I want to go home to my family too but I cant do anything about it because I still had a job to do. After he left with his assistant, an hour later the grease traps started to flood and sewer water started to seep out onto the kitchen floor. We had to call another plumber to fix the issue and wait another hour or so but all of this could've been resolved sooner had Laird Lotko did his job. Thankfully Blake came to the rescue and he managed to fish out solidified grease the size of a man's fist clogging the pipes. Like I said, I would have given this place 5 stars but if you have a worker who refuses service just because he believes nothing is wrong and think he knows what he's doing, 4 stars at most seems fitting. If you ever encounter Laird Lotko, good luck!!!

Josh E.

10/08/2015 12:00:00 SA

Laird Lotko unclogged our kitchen sink and bathtub. He was very friendly and gave us good information on how to keep our plumbing clean. Excellent work

Alan S.

10/26/2013

Marc is outstanding! He works really hard and puts tons of effort into doing a good job. Best of all the price for his outstanding service is the same as similar companies in the area.

Another trenchless company had come out and been unable (after a bit of looking around) to find a clean out and do an inspection. On the advice of my real estate agent we called the Trenchless Company.

Marc was a bit late but then spent an hour searching all around the house and probing for the sewer clean out. He couldn't find it but promised to come back later; he actually refused payment when I offered it. He came back and was subsequently able to find the clean out and do the inspection.

He easily spent about 2+ hours but the charge was the same as the incomplete job done by the other company. Best of all he was friendly, professional, and told me what he was seeing and what it meant. He wrote up an elaborate quote that detailed all of the various options (cheap to expensive) so I had choices on how to proceed.

Will definitely use The Trenchless Company for any sewer inspection/maintenance needs.

Jenny N.

7/20/2022

It was nice finding a company that is trustworthy, especially when you are new to being a landlord. James assessed our shower leaks and advised us to stop the leak ourselves since there were minor leaks. Other plumbing companies were going to charge us over $1,000 to fix! He advised us if the water continues to leak after our attempt then call him back. Thanks for being honest!

Dottie F.

10/03/2017 12:00:00 SA

The first guy who came out cleared my shower drain. It looked like it worked and drained well while he was still here and fine for the first two showers after that. Then it began slowing down again. I called them back and told them the drain was again not draining after only two showers. They started to give me a quote and I reminded them they had just been here and it was under warranty. They said they'd see once they came out. The second guy came out with a MUCH larger snake and worked again and found roots the first guys snake couldn't reach. He cleared them and said it was covered under my warranty, however, now that they'd honored it, my warranty was now invalid. This made me feel like had they sent the first guy with the right equipment, it would have been fixed the first time and I'd have still had a reasonable warranty. Instead, I feel like I've been ripped off. I can't recommend them with that type of game they've got going!

Will G.

03/04/2013 12:00:00 SA

These guys are truly great and do an honest job. Happy to recommend them to anyone. I had them replace my main sewage line a few years ago. Today they came out and did an inspecition and found another issue most likely related to the pipes under the house, and not their service. Didn't charge for that and gave great advice. What can I say? Too glad to have honest service. Awesome! Thanks!

Khalid R.

3/22/2019

Many thanks to Steve Hendry for a doing a great job! He was amazing , explained everything well. Thank you

Patrick B.

05/03/2022 12:00:00 SA

After a bumpy start and a couple of long nights with a Trenchless crew working on my job (whole house hot and cold water pipe replacement) we were able to address the idiosyncrasies of my 100 year old house and pass city inspection.

The Trenchless crew and other employees I interacted with were very personable and committed to getting the job done right.

Denise M.

7/25/2019

The TRENCHLESS COMPANY is the BEST!

We snaked our backed up toilet to discover roots. Not good at all! That same evening we saw the TV ad for Trenchless and gave them a call. Set up an appointment and had the absolute pleasure of meeting PEDRO and MILTON who diagnosed and fixed our toilet problem within 2 hours. These guys know their stuff - they took the time to explain every step to me and provided exceptional customer service. Cannot thank Pedro, Milton, and the entire Trenchless team enough!

Highly recommend The Trenchless Company - great service, integrity, and exceptional expertise at a reasonable price. They're now our Go To for Plumbing!

William B.

11/29/2021

I called them re: a clogged kitchen sink and, of course, the next day we had a large family dinner planned so we needed it fixed asap. They scheduled us that Saturday evening & within 2 hours had a technician out to snake the kitchen drain. I highly recommend!

Faisal A.

02/09/2013 12:00:00 SA

I'm more than happy with the service that The Trenchless Company (rep Martin) provided for my plumbing needs. I was really impress with their knowledgeable and professional service rep, Martin. The guy saved me thousands in unnecessary repairs (that others said we had to do and were ready to rip my expensive granite tile floor). He has proved this company as a life long plumbing solutions for us.
He provided us with a thoughtful explanation of the repair that other failed to. Martin is definitely very experienced and knows what he's is talking about. I highly recommend his as service analyst.
We were pretty much convinced that this repair would cost us $1000-3000, but Martin was still curious about the presence of tree roots in our metal sewer line, so he sent in a video camera and found the root of the issue and gave us the best news that we wont even have to open the floor, so he pulled out the roots and re-installed the toilet at 10% of the potential cost.

A happy Trenchless Company customer.

Kathy T.

1/22/2020

I contacted this company just for a quote and they emailed me several times and called to follow up, it was very pushy. I would contact if I needed further services

Jay B.

8/21/2019

I am posting this 90 days since our major trenchless repair with zero issues to report!

We recently bought a remodeled home and were distraught when we found several pipes backing up. After spending hundreds on another company simply cleaning the line out, trenchless company decided first and foremost to send a camera down the line. They discovered an aged pipe leading out to the street the was the root cause.

They explained our options and despite us thinking this was going 10-15k unexpected expense, they charged us 1/3 of what we were reading was reasonable online.

They were thorough, communication for the job was excellent and turn around was less than 4 days. Everything about this ordeal was terrifying being new homeowners and discovering a potentially costly major repair upon moving in, but trenchless made us feel happy we tackled it early and their guarantee made it a no brainer.

My fiancé and I want to personally thank the technicians that handled the estimate to the repair and the follow up. Outstanding service from everyone!

Mathew Wi
David S
Tipiloma C
Able O
Glenn M

Thank you!

M. H.

3/18/2013

Anthony and Trenchless company are fantastic. Fast service, great resolution to my problem, great price for the work. I will use them again for any and all plumbing needs. Thank you!

Jami A.

5/22/2015

We are really happy with the Trenchless Co. We had a difficult clog in the kitchen and Mike worked very hard to clear it. We had tried so many things and nothing worked. He was here 2 hours and stated that he would not leave until he cleared it. He was very nice. I wish we had called them weeks (maybe even months) sooner.
I would absolutely use them again.

Garret D.

11/04/2015 12:00:00 SA

They were here same day and gave me the news I knew was coming but wasn't aware how much damage there actually was to the main drain for the house. He ran a video thru the line and it got stuck he snaked the drain and unclogged it and ran the video again and noticed a void in the pipe where the connection was to the city. Kind of expensive quote but the options the have are pretty great. Can't wait to have the work done and have this issue behind me!

Andrea S.

02/08/2018 12:00:00 SA

Fantastic customer service and incredible honest company! We had a plumber come out (Super Mario Brothers) who said a drain clog was caused by tree roots growing into the pipes. This plumber informed us we would have to tear up two newly remodeled bathrooms and newly installed hardwood flooring in one bedroom to remove the pipe and replace it. A project costing $15,000 in just the pipe repairs, let along the thousands it would cost to repair the bathrooms and flooring after. Trenchless then came out and walked me through the pipe with their camera, revealing absolutely no roots and a fully intact pipe. The pipe did show some signs of aging but the technician advised that the pipe will remain perfectly fine for many years to come and that there was no reason to do anything to it. He offered realistic and sound advice. Since we did not actually need any work done, Trenchless did not charge us ANYTHING for running the camera and evaluating the pipe. I can not recommend them enough!!

Side note, we also got another quote from Boyd Plumbing. They did the snaking of the drain to clear the clog. They saw the wear on the pipe and also stated the pipe would likely last for many years but gave us options to consider. One of the options was a coating inside the pipe that they actually use a third party contractor to do. When I asked who they use, they stated Trenchless. So another company I also trust for plumbing issues also uses Trenchless. Double recommendation.

Make Trenchless your first call. They are fantastic!

Dennis B.

2/26/2014

Russell was great - calm, patient, explained everything...got the toilet/line running and then wrote out what could be done in the future in a detailed estimate. Very satisfied with the service, will absolutely use them in the future.

Michelle M.

09/02/2014 12:00:00 SA

We called The Trenchless Company to perform sewer line inspections on a listing that I have in Roseville. We were able to get them out within 48 business hours of our phone call. Brenden showed up early for our appointment and was already working when I arrived to meet him. He put a camera down the lines and gave us the news everyone wants to hear...all was good. He also helped my client and I find the water shut off which was unnecessary and very nice of him. I'd recommend him to everyone and everyone. Great company, very professional and very nice!

Ashley R.

12/04/2020 12:00:00 SA

Horrible customer service!! Requested service at 7am for a technician to come look at my water leak. Received a confirmation for 1pm to get to get a call 20 minutes before my appointment to tell me they can't do the job. Very unprofessional. I do not recommend this business.

Terry W.

4/23/2014

Thanks to The Trenchless Co.

Called yesterday and had someone out today. Laird (the tech) was very helpful and knowledgeable. We appreciated his professionalism.

Used this company last year and the service was excellent then too!

Kaitlyn C.

9/17/2019

Love this company!! Pedro T came to my house today(after 5pm which was wonderful due to my work hours) and my kitchen sink had a food blockage in the main line. Pedro was so fast and efficient with the job he did. Funny guy too. He cleaned up after himself and I couldn't be happier with his work. I felt like I was taken care of like family! Thank you Trenchless Co.!

Joe M.

9/25/2018

Our toilet was plugged and the water was coming up through the shower drain. We deduced we had a seriously clogged sewer line and called The Trenchless Co. at 7:20pm. We initially spoke with Jordan. He asked the necessary probing questions and took all the pertinent information regarding our problem. He told me their technician would call me shortly. Carlos Saavedra, the tech, called us at 7:36pm. He told me he would be at our house within 25 minutes. Carlos arrived on time. After going over with him all the necessary information about the problem, he was able to solve the problem and cleared the obstruction in no time. Carlos also suggested we should have a two-way clean out drain. He took the time to use his equipment to actually locate it. We now know where it is. We are extremely happy with The Trenchless Company. Carlos is extremely proactive and is a great asset to his company.

Basil Y.

3/26/2018

I needed warranty work on a Cleanout / Backflow valve setup they installed 10 months ago. Max the owner got a crew out there and they replaced the valve with one that has less resistance to the sewage flow. This should do the trick, Good fast warranty service!!

Yvonne M.

04/11/2017 12:00:00 SA

I have a 1951 year old home that I just had renovated. Needless to say, the sewer pipes were old. I needed help ASAP, Mark with Trenchless was there. I don't know much about drains and sewers, thus having Mark help was a miracle. He explained the entire situation in terms I could understand. Roseville Sewer Maintenance happened to be working on something nearby, when Mark left to get something called a Jetter, the RSM team were kind enough to run the same test as Mark and gave me the exact same result. Mark showed me his work and the parts he took out. He was very thourough each step of the way. I completely trust Mark and you should too. He's an angel! Thanks Mark! My wallet thanks you too!

No N.

10/10/2019 12:00:00 SA

An agent came out to my home, I explained my concern was a leak under the house. The camera was used, they offered to snake,I told them that was NOT my concern, I didnt need them to snake. They sent the 2nd representative to go under the house, he said no leaks just condensation? I didnt think there would be condensation under the house and enough moisture for a puddle on the crawl space...$99 later the camera mind you was used to go towards the street not under the room in question! Two plumbers later, yes there IS a leak! Thanks Trenchless.

Joshua S.

01/01/2022 12:00:00 SA

Had a huge issue with another company and they came out same day and fixed what needed fixing in such a timely manner. They are great.

Ruth S.

04/10/2015 12:00:00 SA

We have had The Trenchless Company out a couple of times for typical pesky plumbing issues. Both times Russell was our technician. He is polite, tidy and knowledgeable. I appreciate that my plumbing issues were solved quickly and neatly even the items that other companies failed to fix three times. I can not reccomend them enough. I am also awarding bonus points for a two hour appointment window. :-)

Sarina B.

5/23/2016

This was one of the quickest, most professional companies I have worked with. I called for clogged pipes and sinks backing up in my master bath and laundry room. They came out the next morning and were able to repair most of the sinks but found a huge problem in my master bath with extensive root damage. The technician Rene put the camera down the last sink and explained what he found while showing me. He also called his boss for a second opinion. They returned the next day with more equipment, did a complete analysis and gave me an estimate. They had a plan and told me it would take 1-2 days with a crew of 4-5 guys. Given the extensive water damage and that the roots had damaged the walls between the stucco and up along the walls I called my home owners insurance. Trenchless came out multiple times to help and were really great.

Jason S.

11/17/2015

Initially disappointed. Set an appointment the night before for 10:00 am the next morning to address a plumbing nightmare. My wife arranged to be off work and we ceased calling alternative plumbers (even told someone willing to come out the next morning that we were covered). Was called the next morning to hear our appointment was cancelled despite all of our arrangements. About an hour later I was informed trenchless could make it happen and offered a discount for the inconvenience. Management also timely responded to my initial review. We were pleased with the advice and honesty of the technician. Thank your for making this right.

Kip B.

10/29/2015

Our toilet flushed down slower and slower over the past couple of years. I had to aggressively plunge it more frequently over the past few weeks - even daily while having guests visiting so I finally caved in to call in the pros. I called late Wednesday afternoon requesting someone to come out anytime on Thursday. They called me at 10:40am to see if they could come earlier than the planned noon-2pm which worked out even better for me. Will Banks showed up just before 11am. After I described the trouble, he explained that it would cost $99 to snake it followed by videos along the main straight line, but would cost $185 if he had to remove the toilet. After trying the 6 foot snake without catching anything and water barely going down, he got to work removing the toilet. My builder apparently used silicone to seal the toilet to our tile floor which proved extremely difficult to remove. Will started with a utility knife, then tried some other specialty blades/saws before finally using a blow torch to heat a blade to cut through it. While lifting the toilet, he said he felt roots as clearly seen when moved to the side. It turns out that we must have had a very small leak/moisture which attracted the roots to grow through cracks in the concrete and eventually to the toilet and then down into our sewage line. He pulled out several feet of roots and sludge leaving the pipe clean as a whistle. After replacing the toilet with a better wax seal to the sewage line and adding caulking around the toilet base, he kindly inspected our main sewer line with the camera snake proving it was also clear. Given 90+ minutes of hard work, I happily paid the $185 bill and now have a fully functional toilet again!!!

M M.

10/28/2017

Laird was professional, friendly, and worked through our tricky problem to resolve our blocked pipe. We will call Laird and Trenchless when we need help in the future.

Kay P.

1/20/2022

Overall, we were happy with our experience with The Trenchless Co., but there were a couple glitches.

Years ago, we had a sewer line that broke because it was pushed up by a huge tree root, and roots had clogged the line. At that time, we had a giant hole dug in our front yard and a section of the pipe replaced by another company. Fast forward about 10 years, we had another major blockage, another company rooted it and told us we needed to tear up our yard again. We decided to wait and see, since the sewage seemed to be flowing without a problem, and we had just redone our landscaping!

Then 4 years later, about a month ago, our toilet was bubbling, and the tub and shower backed up with sewage again. I called another company to rooter it, they told us the whole line was full of roots, and charged us $268. They gave us a non itemized quote of $5800 to do a pipe burst and replacement, and suggested we get other estimates.

My next call was to TTC, and they sent Rahmein out to do an inspection and free quote. He was very professional, spent a lot of time with us and gave us quotes for either installing a liner in the pipe, or pipe bursting and replacement. They were both expensive, but the pipe burst was about $1000 more, and in addition to the hole that would need to be dug at the clean out, it would require a second hole dug out near the sidewalk. We didn't want our establisted landscaping destroyed, so we opted for the pipe liner.

A week later on a Friday, a crew showed up on time at 8:30am, and started digging around the cleanout next to our front door. The three man crew were nice guys, but we were not sure about their abilities. Turned out, we were right to be concerned. Mid-afternoon, they seemed to be panicking. Something went wrong when they tried to pull out the balloon liner that expands the resin liner and cures the resin with hot water. Apparently, the liner had collapsed and was no longer usable. So, they started digging up the front yard, having to remove the bender boards, ripping out our drip tubing, and removing a couple plants. They cut out the section of the sewer line where the liner had collapsed, and because it was getting late, they put a new section of pipe at both ends, so we would have a working sewer line over the weekend. They said that it was their mistake and would most likely have to do a pipe burst, but it wouldn't cost us any extra, and someone would contact us on Monday morning. By the time they left that Friday, it was very dark outside, so I suppose they weren't able to see what a mess they left behind. I spent over an hour the next day scraping mud off of our porch, walkway, and driveway, and hosing it all down so no one would track mud into the house.

The next day (Sat), our sewer line backed up again! In a panic, I called TTC and they sent a young man named Hunter. He was super nice and empathetic, and although at first he thought he couldn't do anything because there was no clean out in front anymore, he used a snake in our kitchen clean out on the back of the house, and it worked, thank goodness!

Monday rolled around and we didn't hear anything. Tuesday, I left a text for Rahmein, and he called back late in the day, saying he would try to get us on the schedule by the end of the week to finish the job. He told us that it did look like pipe bursting was necessary, and asked if we were OK with the extra $1000 we were originally quoted. We told him firmly that we were NOT OK with the additional charge, and he said he would talk to his boss. The next day, we received a text from TTC saying a crew would be here the following morning (Wed), and indeed, they were. Paul and Damien showed up early Thursday morning, assessed the situation and got to work. They were AWESOME! Unfortunately, they had to dig up even more of the front yard, but they did it in a more careful manner, and were concerned about the damage that had been done to our plants. They spoke to someone at the office, and told us that the company would be giving us a gift card from a nearby nursery, and lo and behold, a gift card for Green Acres in the amount of $150 arrived in the mail the next day!

In the end, we are pretty satisfied with the finished work. I know that many companies are short handed these days and TTC is super busy apparently, but I cannot give them a 5 star rating. We felt like we were left hanging for a few days, not knowing when our front yard would be back to normal, when we would be able to use our dishwasher and washing machine again, and we now have a lot of clean up work to do on our landscaping. At least I'm pretty sure we will never have another problem with our sewer line (knock on wood!!), and that makes it all worth it!

Steve D.

09/01/2020 12:00:00 SA

Really impressed and appreciate how James thought creatively and outside the box to clear a nasty situation with my kitchen sink. Two other plumbers tried snaking and jetting but were unsuccessful. James diagnosed the problem then returned the following day with Pedro and used some old school creative techniques to resolve the issue. The level of service and determination to find a solution was exceptional...and probably saved my marriage. Thanks James and Pedro!

Ray L.

05/01/2013 12:00:00 SA

If you want a company that's going to waste your time by promising to call the utility companies to have them come and mark for water and gas lines and not do it so you end up with broken water lines you have to fix at your cost, call the trench less company.

If you want a company that will schedule repeatedly and not show up, call the trench less company

If you want a company that finally does show up the 3rd or 4th time you take off work, does the work and fails inspection and has to fix the problem and have another inspection, also call this company

Wayne was the biggest problem as he will just lie thru his teeth and try to blame his incompetence on you, saying you didn't have the date right (4) times, I don't think so.

As soon as the job was complete, I had people calling me asking for the balance of what was owed. As a former General Contractor, it's customary to wait a 30 day billing cycle before you start harassing customers for money. Not the trench less company, the have no problem treating you poorly and trying to get their money as soon as possible.

If I could give them 0-negative stars I would. Beware!

Jennifer H.

05/11/2022 12:00:00 SA

We woke the morning of Mother's Day to realize we had a clog in the drain. The toilet was backing up and the shower wouldn't drain! We looked for a company who was worning on a Sunday and found The Trenchless Co. We recognized thier name from TV ads and seeing their trucks in our neighborhood in the past.

The woman who (thankfully) answered the phone when we called around 7:30 am was very polite and professional. She took our information and I was amazed when she said their plumber could get to us between 8-10 am.! We were quoted the price of $99.

I received a text and e-mail confirmation just after 8 am with a message from the plumber, Abel, along with his picture so we knew what he looked like.

He showed up just around 9 am and was very polite. He saw the problem and immediately recognized it was a clog up stream and went to work and snaked the clean out. He was here for about 20 minutes and cleaned his work area.

We were not only surprised and thankful for this company being open on Mother's Day Sunday (the plumbing never backs up on a Wednesday at 9am :) ) , but the manners and the quick and thorough job done by Abel and the woman who answered the call (sorry, I can't remember her name) was fantastic.

Bryan B.

7/15/2022

I've had to use them 3 times over the course of the last 10 years, and they've always been fantastic. Thankfully the camera+snake has resolved my issue every time. The techs have always been friendly, explain the work fully, and will give you tips and tricks to help avoid other issues or aid with future troubleshooting. They've become my go-to for plumbing problems when I need them (which is thankfully few and far between).

Colby S.

1/17/2019

These guys are great. I've now used them twice and their service is impeccable. The fact that they can do almost everything needed without digging up my yard is fantastic. There appointment process is easy, the notification of arrival is all by text and you can tap a link in the text to see where your service tech is like watching for an Uber. Pretty cool stuff. I will always use this company and recommend them highly.

Lindsay C.

7/31/2023

Laird came out to my house not only with short notice but early!!!!! He was absolutely amazing with my pups, which of whom love him, and fixed our problem quickly! Also the ladies in the office were so delightful!

Dillon S.

12/12/2019 12:00:00 SA

100% perfect service. Very professional and employee that came out never gave up on problem, he stayed until it was fixed. We just purchased house and had plumbing issues 2nd day, Which was very frustrating. 1 call to Max at Trenchless and our problems were solved. Pedro was our tech that came out, he was top notch. Dealing with this isn't fun, but I'm happy it's fixed! These guys are the best!

Karin I.

10/27/2018

My father needed to replace a 33 year old sewer pipe from the sidewalk to the house that suddenly quit working. They found that they needed to enclose a sleeve around the old pipe as it was disintegrating. They needed to remove one juniper and cut another one in half. When they were done, the yard looked amazing! You could not tell that they had been there. All is working well. This is the third time our family has used this company.

Would definitely hire them again.

Daniel G.

3/19/2018

Had a girgling toilet!! Never seen it or heard it! So i freaked out, my girlfriend was doing laundry and all of sudden my toilet started overflowing....and decided to call the pros!! Tech showed up on scheduled arrival time window. Was professional and lighting quick dude was done in less then 15 mins!! Thats what I call fast service! I totally recommend.

Yvonne F.

09/06/2020 12:00:00 SA

Toilet started to bubble and while taking a shower, I knew that my drain was backing up. I called Trenchiess Co and they had my records as soon as i called and said my name, since I had done previous work with them many years ago. made an appointment for Saturday 3 - 5pm, called back later and mention that it won't work, reset for Sunday 9 - 11am perfect. Mention that they would call when they where on there way, 9am received a phone call (great) answered and said you're on your way? Replied no I'm outside your house. I was so impress at this day and age that nobody arrive on time but Matthew Williams did. Please give Huge Kudos to Matthew.

Danielle S.

11/05/2015 12:00:00 SA

After buying our first home we have continued to have extensive sewer issues. Trenchless Co. has always provided exceptional service. Our last Tech., Michael, was fantastic at diagnosing the problems and within four days our sewer line was being worked on. Jose and Douglas were above and beyond wonderful. They worked ALL day and kept things clean and were extremely professional. I would recommend them to anyone.

Emily B.

5/16/2018

We suddenly noticed toilet paper bubbling up behind our patio at 4:30pm and started calling plumbers. No one could get to us before tomorrow until we called The Trenchless Co. They dispatched a plumber and kept us updated on his identity and arrival time via text message. David was here within the hour and quickly determined that the problem was the City's waste-line not ours. No charge but fast and friendly service! Will definitely call these guys again.

Len T.

2/19/2019

The main sewer line was clogged. As a first time customer I didn't know what to expect, but was pleasantly surprised that they were able to send a technician within a couple of hours. The problem was fixed efficiently, and a video inspection was completed. The video showed the sewer line to be basically pretty solid, with a couple of areas where roots could come in. I was given options ranging from doing nothing to replacement of the line. No high pressure, just objective information. Will definitely use this company again. Kudos to Matthew (who repaired the clog) and Will (who did the video inspection) for making this a positive experience.

Julie N.

5/17/2021

Extremely satisfied customer! Jacob and Ray were very friendly, knowledgeable, they had next day appointments, and they were on time. Got the $99 special, but our pipes needed a little extra unclogging. Really like how they do business. They take time to explain everything and show you the before and after on the camera. Excellent service!

Trang N.

4/18/2021

Updating my review after work was completed - the Trenchless Co crew was professional and hardworking all the way through!

Rahmein had warned us when he gave the quote regarding a rare worst case scenario, and the implications of that, and of course that happened to be the case for our sewer line. I really appreciate the amount of expertise he had to even let us know from the beginning what possibilities there might be, so that we could be prepared.

Our sewer line goes out into our backyard and unfortunately we had to go slightly past the fence into the neighbor's yard due to Sacramento's weird sewer infrastructure, Rahmein handled getting permission from our neighbors, which we were so grateful for since he's so professional.

They told us that the City would have to come out to work on their part of the sewer line, but Trenchless Co does the excavating portion. They had to dig a deep hole to the sewer main, and called more crew to come and help dig. Digging is not fun, but everyone was so professional and hardworking to make sure our sewer line was reconnected by the end of the day. Even one of the guys supervising got in to help dig even though he was wearing nice clothes and nice shoes.

The City came out to do their work, and once we let Trenchless Co know, they were back to fill the hole back up and ensured that the fence and everything on both our neighbor's side and our side was restored.

We are very grateful we went with this company and their dedication to doing things the right way. Lifetime guarantee just says the amount of commitment they have to their work.

Sandra W.

6/25/2013

Excellent plumbing company. Our problem was on a Sunday. We found them on Angie's List and were top rated. They gave us fast service immediately with no over and above outlandish fees for a weekend. Steve H. was the rep and was courteous, knowledgeable and answered all our questions and concerns. He even made suggestions for products for the future. He repaired the problem quickly. We will not use any other company in the future should a plumbing problem arise. Huge Kudos to Steve and The Trenchless Company.

Micaela J.

1/23/2018

My front yard had toilet paper everywhere, my washer was backing up into my sink and toilet. My toilet and tub were not flowing, my four year old had diarrhea and vomiting and I couldn't even give him a decent bath. I called The Trenchless Co. And they came within the hour! Vince showed up he was definitely not your average plumber! He was well presented and I was immediately impressed by his professionalism. He put me at ease, he listened to my concerns and didn't disregard anything. He had some complications early on do to the clean out but he made it happen! He was persistent and didn't get discouraged he brought out additional tools and tricks and finally got the snake down the pipe. Cleaned it all out and brought out a ton of roots. The camera tool is amazing! He ran it all the way through to the county line showing me where the roots are growing wild. He was great at explaining everything making sure I ran every sink, toilet, tub and even my washer before he finally packed up to leave. Thank you so much Vince!

Bonez F.

7/24/2015

Used once and guy was nice guy that came out. Had a blocked kitchen sink, dude tried a few times the scanned about 10 feet down my sewer line then said it needed to be replaced. 1700.00 estimate! So let's say the where here 8 hours at 100$ an hour. Plus parts? So 800+ 300 parts, where's the other 600 going? I called pats plumbing next few days and cost me 120.00 to fix, never had a problem again. Steer clear of plumbers with a lot of over head.

Rachel S.

3/19/2019

These are the guys you want to have on a speed dial, in the hopefully rare event you have a sewer problem. Their entire team was quick, informative, extremely professional and they did a wonderful job. My husband and I were having our first winter in our new house when all the rain exposed a number of odd noises and draining issues in our bathrooms. It quickly became apparent we needed a new sewer line, not to mention a number of other pipes that needed to be flushed or repaired that exposed themselves as the Trenchless team worked on the original problem. The entire time they were dodging the rain too. By the end of it, my husband and I feel like we know every inch of pipe on our property. During the various disasters Trenchless was understanding and very flexible for our schedules. They also ensured we could monitor as much or as little of the process as we wanted so we were comfortable with everything they did. The entire process we felt like we were in capable hands, even when they found a tie in they had missed. They were quick to diagnose the problem and fixed it the same day. We may know the majority of their team members now, but we enjoyed everyone of them, and would highly recommend them for any type of plumbing issue. The owner Mike was also reached out as soon as the initial problems were discovered and ensured we knew we could call any time with questions about the processes. We have been problem free for a few weeks and feel like we should be good to go for years to come. Thank you Trenchless!!

We also had some follow up questions come up with the spring gardening this weekend. Their technician, Lee, who has been our main contact the entire time came out this morning to verify our catch all garden drain was working correctly and answer all our questions. Lee has been a super star, and as first time homeowners, this process was made much easier with his advice the entire time.

Dane T.

10/15/2012

During a house purchase, one major concern was with the drainage of one of the bathtubs in the house. It was one of two contingency items in the house purchase. When turning the water on and with the drain open, the water would back up and take minutes to drain even with a very shallow layer of water in the tub. Trenchless Co. was contacted by my buyer's agent to diagnose/fix the issue.

My specific instructions to the agent were to find out what was wrong with the drain and to get it fixed. Likely through some missed communication, when Trenchless Co. came, they spent time diagnosing the main drainage pipes (which were clear), but also deemed that the tub was draining fine. They said (I heard through my agent) that the reason for the slow flow was due to the drain cover. I was unfortunately, not able to be present to observe the actual communications, but long story short, my agent told me that the drain cover wasn't even unscrewed to further diagnose what was in my mind the only reason for the plumbing visit. Since I was not there, this is all here-say. Afterwards, the buyer's agent removed the drain cover, and it drained faster without the cover than with it, so we concluded that indeed, that must have been the issue.

A month or two passes after moving in without ever using that bathroom (our son was not old/big enough, and we had been bathing him in our bathroom). Finally we start using the bathtub, and sure enough, it cannot even handle half flow (with the drain open while using our continuous flow baby tub) without (undesirably) filling up the tub. The dirty water would build up beneath the baby tub so that we could not use the baby tub drain without co-mingling with the dirty water in the main tub. Yuck.

Upset that the problem I originally called Trenchless Co. was never addressed, I call back. This is my first time interacting directly with them. They were extremely professional and courteous on the phone, and made a no-fee appointment come back out to my house. A service technician arrived promptly in the designated two hour time slot, and he made it clear that Trenchless is all about making the customer happy. Their notes of the original encounter gave reasonable suspicion that my original directive was not relayed properly by my agent and that Trenchless Co. gave the option to have the tub snaked during the first encounter. Apparently that option was not taken by my agent. This was all news to me. In my eyes I had paid to have a tub snaked and it wasn't accomplished. Despite the confusing multi-person miscommunication, the service tech was extremely professional and went out of his was to put the customer first. He snaked/cleared the tub (pulling out a big hairball from the previous owner) for no fee! My tub is now draining well, and I am a HAPPY customer. Trenchless understands that the customer comes first, and my interactions with them were all first rate. I recommend them whole-heartedly. Thank you Trenchless!!!

Andrew R.

08/11/2017 12:00:00 SA

The left hand does not know what the right hand is doing. I don't have the time to explain everything to ten different people, nor should I have to. Will never use them again.

Marisa M.

9/22/2016

Mark was fantastic! Although we called him out for an estimate on replacing the sewer line from the front of the house to the county line, he immediately smelled an odor that caused him to check my crawl space. Turns out we had a separate plumbing leak that had flooded our crawl space. It was terrifying.

Luckily Mark was able to get the ball rolling immediately by calling up an emergency water evacuation company which began work early the next day. He then made the emergency repair right away and bundled it in with the sewer and water line we were already going to have replaced.

He then took a moment to look around the house and warned us of a few more issues including a leaking water heater which he suggested could go out any day. Sure enough, a week later it went out. Luckily, Mark and his crew were already working on the sewer project and gave us a great price on the water heater and bringing the closet up to code.

The original price for just the sewer line was very competitive with the other companies and the more things we added to the project, the better the discount we received. We got a great price and the truth is the advice and management skills of Mark were invaluable. How lucky we were to have stumbled upon him at just the right moment. Definitely go with the Trenchless Co. and ask for Mark!

Brad P.

03/09/2019 12:00:00 SA

Very satisfied with The Trenchless Co. From the initial phone call to schedule an estimate to the completed repair these guys were the utmost professionals. Emails, texts and phone calls to keep me in the loop of when they were arriving, if they were running late and pictures of the techs themselves so I knew who to be expecting at my front door.

Mike S.

8/17/2012

Anthony was our tech and he did a exceptional job, saving us in an emergency while being professional, friendly and courteous. He definitely earned our business in the future. Trenchless is the best!

Debra B.

04/09/2018 12:00:00 SA

Really great. I had a clogged sink and went through 2 different plumbers (the first one a friend so more casual). The 2nd one (Lateral Cleaning Specialists) spent 2 hours without results and then told me he would have to go under my house to resolve for an additional $200. I decided not to do that as it didn't make sense to me. I called Trenchless and they got someone to my house within a couple of hours and were able to fix it within 30 minutes. David Soule is completely professional and capable. He diagnosed that it was between the drain and flush-out (not beyond) and fixed it immediately. He told me there would be no charge if they couldn't fix it. David even cleaned up the hand prints that Lateral left on the outside of my house. So, I wasted $105 on Lateral but the $99 for Trenchless was money well spent. Next time (hopefully not), I will call them first and highly recommend them. Thank you David!

Jennifer N.

1/15/2020

Rahmein arrived on time, was professional and very informative. I was impressed with the quality of service and will definitely use them for any future plumbing needs!

Brent G.

1/20/2015

I couldn't be happier with the excellent customer service and quality job that The Trenchless Co. provided on a recent repair. This was no small job! I had a number of other companies come out to clear a clog in my main sewer line, but the problem continued. When I heard about Trenchless Co's $99 deal, I finally gave them a call. Steve Hendry came out and cleared my line and took the extra time to explain where the problem was and showed me the problem with the video inspection camera. I had a problem under my concrete slab (in the middle of my house) at a place in my line where a room addition had been added on many years ago. He explained how to fix it and offered to write a quote so I could consider a permanent solution. He took care of really helping me learn about my options and we even talked about a less expensive option if I did the excavation work myself.

We scheduled the work and Steve made himself available to answer questions as I did the demo work in advance of their arrival. I saved over $1,800 by doing this part myself! On the day of the job, Mike and his helper showed up on time, clean and took steps to protect my carpet and entryway. Steve came by to check the work, made sure everything was done, just as we had discussed, and five hours after they started, my plumbing repair was complete.

I recommend The Trenchless Co. to anyone who has been frustrated with plumbing experiences in the past. They really work to fix the problem permanently, helped me understand what was wrong, and followed through with a permanent solution!

John M.

5/13/2020

Found out that this company not only did the minimalist job with their plumbing repairs, but they didn't remove any of the plumbing that they replaced. They just left the old pipes under my house to rot, only to be found by the HVAC company doing repairs. I'm glad I didn't give them the larger job of replacing my main line!

J O.

05/04/2012 12:00:00 SA

I am posting this exact same review for the two companies I called for bids for a trenchless replacement of our water line, The Trenchless Co. (based in Sacramento) and TrenchFree (based in San Jose). We live in Oakland.

Initial Contact:

The person handling my initial call at both companies were great.

Scheduling for Bid:

The Trenchless Co. said they'd have a crew in the Bay Area in a few days or at the beginning of the following week or something like that and said, even though it would not fit into my schedule, the guys could come by my house and check out the site when I wasn't home if that was ok with me. Sure, fine, fair enough.

TrenchFree's rep, Ernie, told me they could come out the next day or whenever was convenient for me. And he did.

Le Bid:

Several more days after the Trenchless Co. dudes came to my house, the company called and said that the job looked too hard because we're up a hill about 60' from the street, that there would be too many rocks, tree roots, and that their heavy equipment would not fit on our street. Really? Um, PG&E trucks with pole replacements and full-sized fire trucks fit on our street. There are no existing trees they'd need to go through. And the hill ain't that steep. It's nicely terraced and everything.

TrenchFree gave me an incredibly fair, reasonable, and good bid right on the spot!

Time To Do The Job:

TrenchFree was awesome. Again arrived exactly on time (early in fact) and were super professional. When they asked how their bid price compared to the other company's (I never told them who the other company was), I told them I never received a bid from the other company because they said the job was too hard for them. Oh my, how the guys laughed. This job? they asked. It's a piece of cake! And on they went to deliver on their job, cleaning up beautifully (even replacing ground covering we had down) and being super helpful (including coming into my house and fixing a faucet for me!). All day they joked about how another company in the business could have looked at this job and said it was too hard.

'nuff said.

Karen S.

2/17/2022

They are awesome! They come out rain or shine! In fact, they had to come out during super bowl!
Got us all cleaned out.
Gave us an estimate for a new sewer line using the pipe burst option.
Financing was a breeze! No digging up the yard! Can't wait for the new line!
They ate do nice and send you a picture of the tech coming out do you know it's actually their employee, very cool!

Sydney A.

11/03/2015 12:00:00 SA

Had to call them because I never got a call back after using their Online Service Request FORM, but they were punctual, easy going, well mannered & performed all requests. Cleaned my shower line of grout debris, cabled from the clean out on my driveway, showed me all the lines with a camera & all that for only $99.

Frances S.

03/07/2023 12:00:00 SA

Joseph Johnson was amazing! Came to clear a clog and got my house back up and running in less than 15 minutes! Thank you for everything you do and for being priced amazing!

The day prior I rented equipment from Home Depot costed more to rent the machine and not complete the work than just pay the professional.

Plus I love how safe the service was, how fast and they text/email a picture of the employee whose coming so there's no surprise! Thank you thank you!

Tom G.

11/30/2013

The Trenchless Co. responded to my call within minutes this weekend and helped us resolve our sewer main backup within hours. The technician was outstanding and informative about the existing problems and gave us a list of solutions to resolve the sewer line issue. We will be replacing our sewer line with The Trenchless technology and are very pleased with how reasonable The Trencheless Company is to replace our sewer line. We spoke with several other plumbing companies and not only was this company the most reputable but also the most affordable. I have nothing but positive things to say about this Sacramento Plumbing company.

Robert F.

6/28/2016

Had a slight clog in the sewer line. Laird came out and was quick, efficiant and extremely nice to my family. I would recommend them for any sewer issues you may have.

Grant R.

3/22/2017

The $99 Rooter Special Including Free Video Inspection sounds too good to be true, but it's not; I just took advantage of it. My appointment was for between 8 and 10 a.m., I received the promised phone call that employee Darrin was on his way, and Darrin did a first-class job. He inserted a camera 75 feet into the sewer in question, located the problem area, and provided a written estimate for both Spot Repair and Trenchless Pipe installation. Also available are estimates for conventional excavation and line replacement. Thumbs way up!

Sarita N.

5/23/2018

An amazing company. I've used them before and was satisfied and unfortunately needed them again but the service the provide is well worth the money.

Stephanie R.

12/17/2017

These folks are true professionals. I had a non-emergency but urgent issue at 5 p.m. on a Saturday. They answered the phone, called me back within 10 minutes to schedule, and had someone here the next day. Communication was excellent throughout the entire process!

It was a blessing that Laird was able to arrive earlier than scheduled. The appointment was very informative and I got to see the live stream of the camera through my sewer line. Laird was very knowledgeable, took the time to answer all of my questions, and made a stressful situation much easier to handle. Great sense of humor too!

Overall, everything about this company is top notch - availability, service, communication, and integrity. Pricing is very reasonable. I highly recommend their services!

Jodi J.

8/25/2020

I have a condo built in the 50's and the drain from the kitchen runs under the slab floor to the bathtub and then out. The cast iron pipe had begun to disintegrate down to dirt ... To replace the pipe I would have had to have the floor jack hammered - and then replace flooring, etc in the interior.

Thankfully I was able to use the Trenchless solution!! I was very impressed with this company and all staff including office, estimator and techs. They were professional - friendly and on time! It has been 2 weeks and water is flowing smoothly!

Lourdes S.

10/03/2016 12:00:00 SA

Awesome service by James McDevitt!! I second Ashleigh's review. Our service technician arrived earlier than planned and snaked out a foot long of roots which undoubtedly contributed to the backed up sewer at our Rosemont home. Thank you for the great service and we are planning on what James proposed for preventative project.
Much obliged!!

Jessica T.

11/30/2016

Reviewing the tech that came out today and the overall service for the initial consultation. When I called they responded promptly and came same day even sooner than planned. The technician was friendly and professional! Because of the great service I will use them in the future without a doubt.

Janet T.

3/18/2015

The owner, Max and Service Technician Michael, worked through a difficult situation and as with all true relationships the outcome was important. Thank you for valuing communication and ethics. Our miscommunication was remedied. Michael found my clean-out and will be back to install riser and sewer box so it doesn't get lost again. (3 prior plumbers could not) I must move my beautiful Australian Tree Fern. One of the prettiest, if not the prettiest is Sacramento - 30+ yrs old and loving being on top of my clean-out: fertilizer. Thank you, for being--- the BEST. I will look no further for any plumbing needs. I have found one who cares and truly values customer relations. Thank you! Janet

Hilda L.

11/02/2018 12:00:00 SA

After calling 3 other plumbing companies, The technicians Juan and Pedro came right on time. I had a blockage on my main line. I had a clean out in the front of my home, and the back. The technicians said there should be one more. So they went down my street, looking for homes that looked like mine. Knocking on my neighbors door asking where there clean out was. Came back to my home, dug out my plants and found it. They should be called the plumbing detectives. They were very respectful towards me,And very honest. The other companies wanted to charge me thousands of dollars to put in a new clean out. They didn't take the time to look for it. haven't seen such honest people in a very long time. They only charged me 99.00 Dollars. Can you believe that? Give them a call you won't be disappointed. I'm going to tell all of my friends to use them from now on. Thanks again.

Morgan L.

7/19/2022

We were out of town with a house sitter watching the house when we had a back up sewer line in the shower and toilet. Called Trenchless to get out right away and diagnose the problem. Our technician Eric did a great detective work on the problem as I was out of town. Figured it out, cleared the back up, and checked line was in good condition all the way our to the street. Professional, courteous all-in-all exactly the way it should be. A+ customer service. Thanks!

Salvador C.

3/30/2021

This 5 star rating is for the great service the technicians provided for us, we had just bought our house, and after just one week in we had back up issues at both our bathrooms, they responded very quickly, and also included a video of the sewer line to identify any future issues.
They are the best plumbing company I had ever used and will gladly recommend them
From the scheduling, the text notifying us who was coming with name and picture, to observing social distancing, to follow up after the issue was fixed, their service was excellent

Kenny M.

6/17/2019

Never want to have plumbing issue but the kitchen sink was backed up and on Father's Day no less. Never know how important it is until you need it. Called The Trenchless Co and scheduled an appointment between 4-6, got a call from Matthew and he was able to arrive early, and bam within a short time frame problem resolved:) I highly recommend them and they are OUR NEW GO TO FOR PLUMBING ISSUES.

Craig C.

3/28/2018

I had a sewer issue in a rental and they came out immediately. They fixed the problem in one day, and even though it was more expensive than I anticipated, I am happy with the work. They ran two new lines to the house and the work was done in one day with a minimal amount of digging. If I had done this work using traditional trenching, it would ha e taken at least twice the time. My tenants had full use of the sewer with a minimal amount of disruption. I will consider them for future work on my personal residence.

A H.

1/16/2021

This review is long overdue. The Trenchless Company replaced a sewer line at the preschool I used to own in Carmichael about 10-years ago. They were amazing, cleaned up after themselves, kept me up to date on what they found and were generally awesome. Over the following years I also used them for toilet overflows that I was unable to plunge away. Little kids tend to flush things down the toilet and use lots of toilet paper!! They saved me several times and their pricing was great. I can definitely recommend this company.

Thare H.

12/31/2016

Update: 1pm. received a call from installation coordinator saying that her crew will most likely be on site around 3pm. Now we are on their radar.

Update: 2:30 two crew members showed up and started the process.

Update: By 7:30 most of the contracted work was done satisfactorily and according to what we expected, by a total of five or more workers. It seem like they have sent three separate crews plus the original contact to ensure that this happens for us. Still remaining is the concrete work and cleanup.

I feel that the animated conversation I had with the installation coordinator at 11:00 lit the flame under their collective arses and induced them to make good on their promises in the end. Without that, our job would have been relegated to next week rather than the promised time. It would have been nice if the person who had dropped the ball would have taken responsibility and apologized. But no.

Increasing the review to three stars, thanks to the crew's professionalism and courtesy and the outstanding job they have done thus far.

Update Saturday afternoon: both the owner and the original contracted person have contacted us and are emphatically apologetic and eager to go the extra mile in completing this job. We look forward to Tuesday when we can finish this! I am sure that we will be on their schedule for Tuesday.

Based on the quality of the actual work thus far I am confident that we will be quite satisfied with the final product. Update forthcoming.

Final update: There was a break in the weather and the Trenchless Company sent out their concrete people. As we were all waiting for it to stop raining, they took the initiative several times to reach out and help us understand the reason for the delays and that we were very high on the list of priorities.

Getting there was not as smooth as I would have liked, but they were very professional and attentive, especially once the issue was brought to the attention of the owner. In fact, my feeling is that they would have pulled it together even without his input, as the original employee who made the mistake called me personally to apologize for the mixup.

At the end of the day, they did everything they promised to do and we are now very satisfied with the final product. Mistakes happen and the Trenchless Company has proven that they can work through issues with a professional attitude and highly skilled employees who care about serving their customers.

A A.

12/03/2011 12:00:00 SA

As a long time customer with The Trenchless Company, and as an owner of large apartment complexes and various commercial and residential rental properties, I can say that my first and only choice for all my plumbing needs is The Trenchless Company. The company founder, Max Greenberg, is a hands-on and meticulous owner who understands and exceeds the requirements and requests of his clients. The first project that Mr. Greenberg's company performed for me was a septic to sewer system conversion on a 54 unit apartment complex in Fair Oaks, CA. The project involved both open trench digging, and a large amount of underground pipe boring which spared large areas of mature landscaping in the complex from having to undergo open trench digging. Underground pipe boring really is as good as advertised, and very few companies in this region have the capability to do it. The Trenchless Company is a pioneer and leader in the field of underground pipe boring, indeed it is their area of expertise. It was a large and complex project that very few companies in this region could perform, The Trenchless Company is one of those elite companies. Apart from the septic to sewer conversion project, The Trenchless Company has also performed routine unclogging of sewer and drain pipes, replacement of damaged water lines, replacement of damaged sewer and drain lines, as well as recently performing underground boring for a new sewer line on a Victorian home in San Francisco, CA. I have had The Trenchless Company perform both, big and small, as well as complicated and simple tasks, all without a single problem and at VERY competitive prices. I highly recommend The Trenchless Company for any and all sewer, water, and drain line needs. I have come to know and trust their quality workmanship and quality customer service, led by the company's friendly and extremely knowledgeable founder/owner, Mr. Max Greenberg. This is a family owned and operated company, and it shows!

G Y.

6/19/2018

We have used the trenchless company 2x now and each time I was impressed.

The first inspection was 5 years ago when we were buying our house. We wanted to make sure that the pipe were still good. Inspection went well with the video of the pipes so we bought our first home.

The second time was this morning when Pedro came out. I sent an email at night to call me in the morning. Good thing they follow directions and didnt interrupt my kids bed time schedule

I received a call the next morning from them and she asked if we were available that moment.

We had a main line clog. Pedro arrived about 30 minutes later and was able to snake the clog right out. Our tub is no longer over flowing and our toilet now flushes.

He mentioned that another guy will come by to do the video inspection to make sure everything was out and their wasn't problems to the piping.

They were able to accommodate our schedule and give us a phone call each time prior to arriving.

I love how they are able to come out for free to make sure they can actually do the job, before charging you.

Will use again in the future

Sanjar S.

9/28/2018

I bought an old house in the area. I have some disabilities myself, so does the plumbing in the house.
As a disabled person it is not easy to contact multiple contractors, meet them all at the site, and decide who is the best to hire. So I reviewed a few on line. Trenchless offered to give an estimate on line in about 20 minutes, once I fill out a questioner explaining the job and send it to them on line. I did.
After an hour, I called them to see why they did not replied. The person on the phone did not have any idea what I was talking about and kept saying that they don't have such a system to estimate a job, implying that I was wrong.
I read the site info for her to make sure I am at the right place. And I was. But her answer was the same.
I asked if I can send an email to the owner, Max, to bring this to his attention. I was told there is not an email address to give a way.
She was a nice woman, so I thanked her.
Now I am a Frustrated disabled person with an old house with plumbing disabilities.
There are few dozen home owners who usually call me when they need referral for a contractor of any type. If they asked for a plumber, I'll tell them wait til I find an honest one for myself, then I will pass it alone.

P.S.
This is a few hours after I posted the above message:
Since then, Max, the owner contacted me, and as far as he could explained, and I believed him, a glitch in, either Yelp messaging system where I posted my request for estimate or an internal software flaw, caused my post to not be transmitted.
He was sincere in his desire to make sure these inconveniences would happen as little as humanly possible.
I wish this energetic man, Max Greenberg, and the nice woman who tried to be helpful when I called the office today, succeed in giving an Honest Plumbing company to Northern California.
My trust in these young people.
I will call tomorrow, to schedule with Trenchless regarding my plumbing problem. And I'll Plumb sure to let you know the result.

David N.

10/01/2019 12:00:00 SA

From the beginning getting a quote from Blake to scheduling with Adriana, and work performed by Jason, Pedro and Johnny, the customer service and quality experience was amazing in fixing a leaking main water line from the meter to the house. I got 3 quotes and they were lowest and did an outstanding job. I highly recommend them. KUDOS Trenchless!

Nancy L.

08/04/2021 12:00:00 SA

Great communication. Matt showed up on time and fixed our problem right away. Very knowledgeable, friendly and professional. Great price too! Keeping this phone number for sure.

M K.

9/21/2011

The Plumbing Trilogy: The Two Plumbers (Trenchless Co and All-Star Plumbing)
My ongoing saga of poop, bleach, and ridiculous prices.

The trenchless company came out for a quote and said that yes, they would go onto the roof and blast our clog to the ends of the earth where it would never again bother us, or our children, or our children's children ever again. We waited from 1-3. They told us at 3 they would be here at 5. They never came. ONLY upon us calling them, did they say the job they were at was taking longer than expected and they wouldn't be out to us until tomorrow. Thanks for the heads up.

The next day, in their defense, they came out early and 15 minutes later I could once again flush the toilet without poo coming out off my shower.

Thank you Trenchless Co., for your reasonable prices, telling us where we could find the clean-out, and actually unclogging it, but wait...my story has only begun. Stay tuned for my update.

The Plumbing Trilogy: The Return of The Almighty Clog Part 2
Shit is spewing again out of our shower, and now we have a cleanout! We asked them to come back, since they have a warranty on their service, to reblast the clog. The guy on the phone gave us so much trouble. First off, we couldn't find the receipt and apparently, no receipt, no proof of work. So they don't keep track of their jobs?! It was only 5 days ago. When we finally found it, the guy kept trying to charge us for it because we had our clean out put in by another company. They did come out eventually.

Lesson Learned: Plumbing companies are all jerks trying to rip you off. I bet if my bf didn't talk to them and I did they would probably charge me for as much as they thought they could. I hope they sleep well at night.

Shar L.

3/28/2018

We are so grateful to Pedro from The Trenchless Co! We had a horrible clog causing everything to back up (if we took a shower, washed the dishes, flushed the toilet upstairs, used the sink) it would cause the bottom stairs toilet to gurgle then overflow which you can imagine was disgusting all sewer nastiness overflowed into our living room from the bathroom. We called the night before and Pedro was able to come the next morning and snake the clog out & was able to see the problem was a rusted pipe that needs to be replaced. Thank you so much we are very appreciative for the honest and quick work! We would definitely recommend them for your plumbing needs.

Daniel R.

1/23/2012

Great company and quality work. I had to get quotes from a few plumbers to fix a hot line slab leak going to our kitchen. I just happened to be referred to them and needed to have a reroute done. They were towards the higher end of the estimates but they also included repairing the walls. They seemed to care as much about cleaning up afterwards and patching the walls as to the plumbing they did. I also got a military discount which was very much appreciated. Thanks to Luiz and Glenn for the work and our house is back up and running.

Eric C.

03/07/2014 12:00:00 SA

I have a problem with the underground draining tube leading from the backyard lawn to the front yard. I saw water is not flowing and this made my backyard lawn soggy. I called Trenchless Co and was able to make an appointment on the same day. The technician Laird came to give me a quote. He spent half an hour inspecting each drain in my lawn, probing the drain cap, and stuck the hose into the drain and try to clear up the clog. Although the clog cannot be removed right away, I am very impressed with the service of Lair. He explained the possible cause of the clog and gave me suggestions and alternatives. I will try to contact the designer of my backyard and get a second opinion. If I still need someone to remove the clog for me, I will definitely use Trentless Co again. Great service!

Casey L.

7/24/2020

Thank you so much to The Trenchless Co. for installing my new sewer line!! Everyone was on time, friendly and professional. It wasn't an easy install and the inspector put up hurdle after hurdle, but they got it done. Special thanks to Milton Lee for believing it could be done and even though everyone was great, Paul and Freylin were particularly fantastic. Highly recommend The Trenchless Co.

Jasmine H.

09/09/2020 12:00:00 SA

Our technician Ray was excellent! Our bathroom sink had been slow to drain for months, and I had another company's technician come to evaluate it who quoted us over $500 to fix the issue, without guarantee that it would actually help. Ray fixed the problem in an hour and the charge was less significantly less. Also really appreciate the fact that Ray was very mindful in the house and kept the area very clean, and took appropriate COVID precautions. The owner Max was also super friendly and responsive.

Definitely would call them again if any other issues arise!

Bill B.

7/15/2020

Awsome company they were referred by another plumbing company and responded same day. They used the camera to locate problems in sewer pipes and recommended hydro jetting the lines. Rob Jones talked me thru each process then both he and Pedro showed up the next morning with the hydro jet and pipes are like new camera after showed a cracked pipe that will be a problem down the line. Rob wrote up an estimate on the spot and said if and when that was what they would charge. No up sale just good honest work and for a great price. You will not go wrong with this company

Shawn H.

2/21/2016

I called then at 1:35 on a Sunday afternoon after noticing a puddle in the backyard around the sewer clean out. They had a tech out to my house and the problem fixed before 230. Laird, the tech, was super nice and got everything done quickly. He also told me what caused the problem by sending a camera down the pipe. The problem was in a spot that is owned by the city, he said he could do the work, but the city would do it for free, so he never tried to sell me a bunch of services I didn't need.

Very satisfied with this company and would suggest to anyone

Ben B.

5/22/2017

They just came out and did an inspection only because I wanted peace of mind on my property. I've had my house for over a year but didn't really know the status of my drains. We also had some old trees i removed that had huge/long roots that I figured could do some real damage to my system (or possibly had).

I had scheduled for 2 days later, but they called me at lunch, and said they had an opening come up if I was available in the next hour. I went home and the technician Lee was already there doing his check. A test flush and 20 minutes later. Clean bill of health for the piping under my house all the way to connection point with the city maintained lines.

Good peace of mind and thank you for the same day service. Really appreciate it.

Maria T.

6/22/2015

Fast reliable service with very competitive pricing! What more can I say? I would definitely recommend them to family and friends.

peter t.

10/25/2013

Amazing service! One of their plumbers, Martin, came out and he was very helpful and informative. We had a different company come out whose quote was almost twice as much as what we received from this company. The Trenchless Co hires honest plumbers.

Richard L.

4/18/2013

The first person I dealt with was Whitney. She set up the appointment time over the phone. Polite, nice and very helpful. ALso, got me a next day appointment which I appreciated.

The technician oroginally scheduled to come over was Marc. We mgot a call when he was leaving downtown Sacramento. That was nice. Good to know when to expect the service call. About 30 minutes later I got a call from another tech, Martin. He told me that Marc got called to an emergencey and that he, Martin, would be the one coming out. He said he was leaving Sacramento then. He apologized that they would be here later than they said during the first phone call. It was no big deal and I appreciated the communication.

Martin still got here during the originally set window period and he was great. Definitely went above and beyond what I expected. Did a cameral inspection of my sewer lines, explained that the trouble was the age and quality of the toilets, not any line problems. He also answered other plumbing questions I had with the house. Dug out a missing clean-out cap and recommended a better replacememnt for it.

Ready for this? There was no charge for anything he did! Imagine that. In this day and age, receiving plumbing advice and services at no cost. I received a written estimate for replacing the toilets, either buying them through Trenchless or buying them myself and just having Trechless install them. Martin also recommended getting new shut-off valves and water lines to the toilet but took the time to explain why and show me the issues with the existing ones.

At some point soon I will be replacing the toilets. When I do I will definitely use
Trenchless to install them. Specifically, Martin. Thank you for GREAT customer service.

Johyne G.

1/27/2016

I would recommend the Trenchless Co. as we used them this week for a whole house back-up due to tree roots which broke through our pipes. Chris, our Inspector was sent immediately. He was efficient, video taped the pipes and explained the work required to correct the problem which we approved on the spot for scheduling. Their Service Technician, Jose was professional and efficient, keeping me updated on his work and the timing. He used a tarp to protect the lawn by placing soil onto the tarp and saved lawn from the dig to replace minimizing the appeance following the completed work. The only disappoint we experienced was the Scheduling Office. We were not contacted the day following the inspection to schedule the work we had approved with the Inspector. We had to contact the office. I was disappointed that having scheduled the work five days following the inspection, on the morning of the work, we were advised that they had another job and had to move our appointment from 9:30 a.m. to 2:30 p.m in the afternoon for the 3 hour job. I would definitely recommend Trenchless based on the work done by both Chris and Jose. They represent the company well. I would only recommend that while everyone was very pleasant, the back room i.e. scheduling department might want to rethink the manner in which they schedule and follow-up.

Johan V.

10/12/2021 12:00:00 SA

Having plumbing issues is never fun and finding out the best way to fix our issue was a complete replacement was a bit stressful, but the Trenchless Co was great to work with! Rah took lots of time to show us the issue with a camera, brainstorm possible solutions to fix the issue, gave us multiple quotes for the variety of options, and was patient with us as we got quotes from others and ultimately came back to ask him more questions and move forward with one of the options with him...he and Darrin were also very nimble when we subsequently needed to change the proposed solution after signing contracts due to unforeseen circumstances. Rah was very thorough in diagnosing the problem, fair and competitive with the bid(s), and did his due diligence in answering all of our very detailed questions. Everyone that came to our house to work on this project was professional and thorough in their work - thank you to Freilyn, Damian, and Wes for the hard work in the hot sun and for all the coordination with Rah, Vince, Norm, and even Darrin the General Manager who came to our house for the city inspection. Everyone was great about answering our questions and involving us in the process. The office staff were also very delightful to work with and timely at getting us final invoices and coordinating with Darrin for our final requests. We were very pleased with all the people we worked with through this company for all the facets of this project and would recommend this pleasant company to anyone finding themselves in the unpleasant situation of needing to repair their sewer!

Lauren G.

5/28/2019

As a new homeowner, all the problems that come along with it can seem daunting. An often times as a woman, some companies find that as an invitation to take advantage of my naïveté. Thankfully, the staff of Trenchless are amazing: attentive, responsive, clear, concise in communication, and sensitive to the difficulties of plumbing issues. I had a major issue that they responded to within hours. When they didn't fix it 100%, the project manager and service manager came to come to a consensus on how to rectify everything. 10/10 will use again. I trust their judgment and expertise which is even more appreciated given the reasonable prices they offer.

Kevin T.

09/07/2021 12:00:00 SA

First off this is the first time I have ever written a yelp review.... That being said, I had a leak in the main water line coming in to the house. I called the Trenchless Co. for a Free Estimate. Rahmein came out and started poking around the water meter (which was flooded) After moving a couple of rocks he determined that the leak was between three to five feet from the meter. He then wrote up an estimate for $3,000.00 which he said was the best they could do because of their expertise in finding leaks. I decided to get an additional estimate which was for $850.00 The technician started digging where Rahmein had left his little flag..... Four hours later and five feet away the technician finally discovered the leak. No where near where TTC said it was. I cancelled the contract for TTC and received a phone call from Rahmein saying I owed the $295.00 fee for finding the leak. I told him I didn't think I owed that much, he started yelling at me and hung up on me. I then received a call from someone named Vince who wanted a picture which I sent him. He stated that if the leak was not close they would not charge the $295.00. I then received a third call from another manager stating that they did too much work and were charging me the $295.00. This company has the worst customer service and there prices are way out of line. Obviously very hard up for the $295.00 if they have to have three different people call. Not sure how they stay in business! Horrible Experience!! They had me give them a check for $298.00 which was a 10% charge for getting me on the schedule for the work to be done. They cashed that check. Not sure how ethical that is! Fish rots from the head down!

Ken B.

5/26/2021

Great experience resolving a blocked sewer pipe - Blake was my go to guy throughout the process. Free estimate was scheduled quickly, a very competitive estimate was provided immediately and the job was scheduled and began only a few days later. Job was completed on time AND WELL UNDER THE ESTIMATED COST! Blake also took the time to assist with a separate plumbing issue while reviewing the completed job with me. Multiple company estimates are fine, just make sure you include The Trenchless Co.!

Just One O.

10/22/2019

I had root intrusion that was causing a blockage. I received a quote that included jack hammering my concrete slab. I called the Trenchless company and they came out and let me know that they could do the job without having to break up concrete. It came with a price, but worth not having to completely destroy the bathroom. All seemed to go well, except they had to come out several times to get the work completed which was becoming frustrating as I kept taking time off work to meet them at the house. I would say that the biggest complaint I had was that when they first came out I was verbally told that the drywall would be put back and I wouldn't even know they were there. Unfortunately on the quote only mentioned that they will only patched the drywall which I thought meant it would be put back the same. I will have to sand, texture and paint it myself.

Christine D.

11/29/2012

We are more than pleased with the work that Trenchless Company has provided over the years, but our most recent interaction with them truly merits accolades. We first used Trenchless Company during a bathroom remodel several years ago, and have always called them for our plumbing needs since.

This most recent time involved a broken sewer line underneath our kitchen sink. Anthony, the service technician, was prompt, professional, and provided us with a variety of options ranging from total line replacement (due to our upcoming kitchen remodel to a more band-aid approach to fixing the immediate problem). What was most impressive, however, was that not only did Anthony follow up with me later that day to find out if we had any questions, but so did Max, the owner. Being that plumbing is not something I have an expert understanding in (!), it's refreshing and appreciated that Trenchless takes the time and obvious effort to explain in laymen's terms exactly what my problems are and what all of my remedies are.

With a lot to consider, we decided to get a second opinion from Ace Plumbing. After getting Ace's estimate, I spoke with Max and not only did he beat their price, but he had our problem fixed within a day. While I have no complaints about Ace, Trenchless simply went the extra mile, and for that reason we will always choose Trenchless for their superior customer service.

Furthermore, Trenchless offers warranties on all of its work and each and every person from Trenchless that I have come into contact with (Anthony, Max, Christine, Vince, Tommy, Wayne), has been extremely approachable and problem-solving oriented. I have no doubt that were my warranty to expire, Max and his staff would still work something out for me if a problem ever arose. They are a great group of people, a great local business, and we are happy to support them! You should too!

Chris R.

2/23/2023

Welp, it's four years later and I had a drain clog. As stated in last review, would have my business in the future because of comms :).

Had Eric come out and do a great job -- from the actual work to explanations.

Kudos. Great experience.

Jennifer K.

7/16/2021

We had scheduled for mainline cleaning for a special package. Soon followed email confirmation after the appointment was set and a call to let me know that technician Willa drive soon. Jacob came and looked for outside clean out( never knew such thing but the drain could be accessed and cleaned out from outside the house. When he opined the seal the shower drain was working perfectly. Jacob said that there's no needs for roto rooting So there was absolutely no charge!!
I like the integrity of Jacob, wonderful communication with the home office and I will definitely recommend the business and use them when my drain clogs up.

Jennifer B.

3/13/2013

This company was so good. It was late and every bathroom was clogged. They were here in 30 minutes. The technician was professional and fast. He took his time and gave us advice for the future. We will use this company and recommend them to others!

Holly J.

3/15/2013

I knew I had some plumbing issues that needed to be dealt with. Over the past year, I had to have a plumber come out a couple times to flush roots in my sewer line. In addition, I have an older home with old plumbing. I knew some old pipes needed to be replaced. I had collected information on the cost and the work to be done. Lol... What I trying to say is I did my homework! When the roots returned, I decided it was time to get work done. Trenchless did an amazing job! They did their magic on the sewer line( it had roots in the line it and was broken), replaced about 30 feet of conventional plumbing and did a minor fix on some bathroom connections for me. They arrived at 8:30, gone by 2:00. All fixed! Pricing was within the range expected. It was very fair! The process from beginning to end was professional and friendly. I would definitely recommend them!

Michel C.

6/26/2018

While doing work in the bathroom, my puppy came in and dropped a tennis ball into the toilet pipe (toilet was removed in order to complete the work). My husband tried to retrieve it and was not successful.

We called The Trenchless Co on a Sunday and was told someone would be out between 5-7 p.m. We received several updates on ETA. Drekale arrived earlier than anticipated and patiently waited for us to arrive. He was professional and he fixed the problem swiftly. Price was reasonable and I will definitely use this company in the future.