Description

Plumbing Doc is your local full service plumbing company. Plumbing Doc is owned by Rick Clemmons. Rick was born in Arlington California in 1959 and moved to Bakersfield in 1964. He was raised right here in Kern County and through the years has developed many strong friendships and ties in our community. He graduated high school in 1976 and enlisted in the United States Air Force. After being honorably discharged he joined the Kern County Fire Department where he performed duties out of Keene, California as a seasonal fireman (hot shot crew member). At the end of the fire season after leaving the fire department he attended college both in Texas and then back here at Bakersfield College studying everything from Mathematics to Diesel Mechanics and Welding. He enrolled in the apprenticeship program for the Operating Engineers Local #12 with a dual apprenticeship both as a Heavy equipment operator and as a Diesel Mechanic/Welder. He graduated from this dual program with a Dorothy Donahue award as the top graduating apprentice in the AFL/CIO in California and Nevada. He started The Plumbing Doc in 2004 with two trucks and basic tools and through hard work and customer satisfaction it has grown to become the company it is today. Those early days were tough but Rick hung on based on positive word of mouth. The company always showed up on time, performed high quality work at reasonable prices, and was honest and sincere!...

HISTORY

Established in 1995.
The Plumbing Doc is a plumbing contractor that handles nearly all plumbing services. The Plumbing Doc is a leader in the fields of service and repair plumbing both residential and commercial not only because of our years of experience but also because we listen to our customers' needs. We serve Kern County and the greater metropolitan Bakersfield Area. Our Local Service Center utilizes state-of-the-art computerized dispatch equipment to get our technicians to our customer in the fastest time possible. Our customer service representatives, dispatchers, training specialists and warehouse personnel back our highly-trained technicians. Our fully-stocked trucks include an incredible selection of repair items, tools and emergency equipment so we can provide service 24-hours a day, 7-days a week. We offer the best warranties (up to 99 YEARS) in the industry on both workmanship and materials. But most importantly, we're the most reliable plumbers you've ever met.

ABOUT BUSINESS OWNER

55 years old and been doing plumbing for over 30 plus years. Due to my experience in all phases of construction before that, I often see problems other miss. Other plumbers often call us with the more technical problems. My first priority is customer satisfaction, then it is doing a quality job for a fair price. I do not claim to be the cheapest in town, but I strive to be the best. So when your low priced discounted plumber makes your problem worse, call us and we will take care of your problem, normally within one hour of your call.

SERVICES

Plumbing inspection, Plumbing repair, Water heater repair, Septic system inspection, Septic system repair, Plumbing installation or replacement, Water heater installation, Septic system cleaning, Septic system installation, , ,

Reviews

Chris E.

6/15/2015

I called The Plumbing Doctor based on these great reviews, and they delivered. Prompt, professional, and friendly service. They were at my home within 15 minutes of my call, and had the diagnosis 5 minutes after that!. I'll be sure to call on these guys for any future problems. Outstanding!

**Update: unfortunately my original review didn't actually reflect on any quality of work since no actual work was performed. I was impressed by the prompt and friendly service to diagnose a problem, and that's all I could review on. However...

Because of my great experience I later had referred the plumbing doctor to a close coworker. After the Plumbing Doctor completed the work to install a new faucet, they had connected the hot and cold water lines backwards, and forgot to re-connect the dishwasher water line. No response to phone calls to finish the work even a week later.

Unfortunately, I can no longer recommend the plumbing doctor to other coworkers or friends/family, and am a little embarrassed I did.

Karley W.

3/21/2021

Their response time was quick; however, we were charged $150 and they didn't fix anything and couldn't diagnose the problem unless we paid an additional $200. Waste of money. I ended up spending a good amount of time Saturday on the issue and was able to resolve it myself.

Veronica G.

6/21/2021

After calling five other plumbing services, Plumbing Doc was the only company who had time to respond to my immediate need. The guys who came earlier than the time the said someone could come. I really appreciated that they called to let me know they could come earlier. The problem was assessed and fixed within an hour time. However, after reassessing their work, they found there was still a problem. The problem was resolved without an additional charge. Thank you Plumbing Doc for the great professionalism you exhibited in resolving my problem.

Michael G.

1/14/2019

I have to practice what I preach, so here i go from one contractor to another.

I cannot really tell you the actual issue cause Im embarrassed that i could not figure it out myself. Our hot water system turned off and was leaking.

During the week,Jan 6th(or 7th) I called. Here is the timeline:
3:05 pm - Called, spoke with a very nice lady gave my info and the issue and was told someone would be on site in 30 mins
3:25 pm - Jarred knocks on my door, introduces himself. and he starts the inspection. During the inspection Jarred is explaining how the systems works, why it might be off, how the warranty works, the cost associated with the repair and all in lingo my wife can I can understand. Not his first time explaining this to homeowners. Very friendly, but professional. I liked that the truck was very clean, and the uniform, while yes it was dirty from the work day, there is though put in to a least look like a professional service provider. Which Jarred is.
3:45 pm - Issue is corrected and water heater is back on
3:50 pm - I have a work order to confirm the work was completed, I have an invoice to e-sign, with record/copy emailed to me. All paperless.

So, the whole ordeal was 45 mins long. That kind of effort take serious planning and consideration by the leadership and support staff, so great job and last but not least, very impressed with the technology used to complete the paperwork, and your service professional Jarred.

Ezra E.

06/02/2014 12:00:00 SA

Showed up right away, fixed my problem quick and all for not too much money, also very respectful

Heidi B.

1/27/2021

Really came in a pinch. Had an emergency leak from a shower and our usual guys couldn't make it. Called the Plumbing Doctor and they managed to come in within the next few hours. Was super polite to my mom and explained to her the issues and his recommendations.

Glad to know we have another company we can call if we need help with plumbing issues!

C V.

4/19/2020

No need to look anywhere else!
Had a major leak in my water line and front yard was flooded. So much so, I had to turn off my water to stop from having a high water bill.
-Called at 8am and the technician was there just before 9!! On a Saturday keep in mind!!! Fast response time!! Called other places and they couldn't come until Monday! Jarred was polite and got right to work!! All the digging and going to get parts needed to fix the issue only took 2 hours to fix!!! After he left, realized my water pressure was a little off. Called back and 30 minutes later Jarred came back to fix my water! $297 for a positive experience! Would DEFINITELY recommend the Plumbing Doc and Jarred to fix any plumbing issue!

karen b.

02/08/2019 12:00:00 SA

I called the plumbing doctor last week for an emergency leak at my rental home. They arrived within the hour and did an excellent job. Very professional and tidy! I feel like they can be trusted and not over charge.

Today I called them to do some work at my moms house. Again they were very prompt and professional. AJ was the plumber that came out. My mother was extremely happy with his politeness and professionalism. I definitely recommend The Plumbing Doctor!!

Jaymoo N.

06/09/2019 12:00:00 SA

Called on Sunday, at my house in 15 min, and Tim fixed my water heater fast, smart, efficient, and explained what was wrong, what he fixed, and done in about 45 min.

Chris Y.

8/23/2014

Very professional, we had a problem with the kitchen sink and called this company, they had someone came to our house within one hour. Tim was the plumber, he got the job done quickly and at a reasonable price. (~$100 for weekend rates). I say if you have a plumbing problem definitely give this place a call

Beatrice Z.

02/03/2021 12:00:00 SA

Very professional, on time and courteous. Tjey gave a fair quote and went above qnd beyomd in the repairs and keeping the line of communication open. Definitely recommend!

Adah B.

10/29/2021

Initial plumber dispatched named Isaac who was sent to replace valve in garage that the washer/dryer are hooked up to and to fix gasket in bath tub, but in the process of doing the repair he broke the valve on the bathtub, then had the audacity to attempt to charge me for the part and the labor. I told him I would only pay for original quote plus the part which I could have fought the company to pay for it. Once my tenant came home and checked what was suppose to b repaired, he advised me that the repairs were incomplete. I called the office and spoke with a very nice lady that answered, explained the issues that I was left with and she assured me that she could send another plumber out the following morning. Plumber sent was Brad, he understood what needed to be done and corrected the problems accordingly, was very friendly and understanding of the situation. I'm please that the job was completed and I plan to do more business with them in the near future. It's not just the mistakes that were made but how it was handled after the fact.

Brandy C.

12/16/2017

Update 12/16/17
Another wonderful experience with this company! Came home from work tonight at 7pm to see our water heater was leaking, gave the plumbing doc a call and they had someone out within the hour. By 9pm on a Saturday night my leak was fixed! Love this company and they were very affordable. Thank you to Savannah the plumber that came out.

I can't say enough good things about the plumbing doc. Last Easter when my water heater sprung a leak they came out quickly and didn't charge me up the ying yang for coming out on a holiday and a weekend, they only charged me the extra rate for coming on a weekend. I was in the process of cooking a large turkey and was stressing out beyond belief when I walked into my garage and saw it flooded, they were out within an hour and seriously turned my day around, I can't thank them enough for their efficiency and quick arrival.

Today, I had them come out to install our new toilet and found out that our line was overrun with roots. Once again they did an amazing job by locating the problem, finding a missing drain cap that had been allowing roots direct access to our water lines, and replacing it. After they left we noticed that the toilet was the slightest bit loose, (this is after6pm), they offered to come back out right away to fit it. This company has had beyond wonderful customer service, answered all my questions when I was trying to figure out what toilet to get, and have just gone above and beyond, thank you so much for all your help!

Irene R.

8/28/2018

I love lots of mature trees around my house but they are not good for my plumbing. So I had a stoppage in my shower and Plumbing Doc arrived on time and took care of the problem quickly and efficiently at a fair price. Would I recommend Plumbing Doc? Absolutely the best service I have ever had. [My late husband was a licensed plumber - - But you know who's toilet needed jiggling.] Yes, I recommend Plumbing Doc for all your plumbing needs.

Renée S.

1/21/2018

Arrived right when they said they would. Sent two great guys who wore booties in the house (THANK YOU) ... nice guys, did excellent work, and the rates were reasonable. I highly recommend them!

Tonia C.

03/01/2016 12:00:00 SA

I was in a bind and I called several different local plumbing companies. The plumbing. Doc, By far was the best deal and they guaranteed within an hour. Fast friendly reliable service! I would recommend them to anyone. With a bonus of 24 hour service calls! I will definitely recommend them to anybody that is in need. Thanks plumbing doc And thanks Ricky!

Heidi T.

09/10/2015 12:00:00 SA

The second time they came out quickly for a toilet that kept running. They charged $120 to replace a flapper. They recommended we replace both toilets. Six months later, the toilets have adjusted to their new flappers (I installed the second one on my own), and replacing the toilets would have been an unnecessary expense. For this reason I am lowering the star rating on this business.

Thomas L.

1/13/2022

Had a plumbing problem on a weekend, these guys were at my house 15 minutes after I called and had the problem fixed in 30. To top it off it cost less than I expected. Couldn't be happier. Thanks again!

Lauren L.

12/09/2015 12:00:00 SA

Had issues with our old house's plumbing on a Saturday afternoon. The Plumbing Doc was the only plumber in town that could come that day. After calling he was at our house in less than thirty minutes. He was incredibly polite and seemed very knowledgeable. He lives in an old house and has a lot of experience working on houses with old plumbing (if you have an old house you know why this is important!). He got the job done quickly and the price was reasonable. Thanks for saving the day!

Margaret S.

11/28/2018

I recently used their services twice, once for a large matter, and once for a small but urgent job. They have always been good communicators, positive in attitude, honesy, efficient and punctual - not at all easy to find in plumbers, in my experience. Their work has been totally up to standard. This is a good service to use.

Josie A.

07/09/2018 12:00:00 SA

Had a backed up sink... thought I did something wrong it was just food/gucky stuff built up over time but called at 10:30 and Bobby was here by 1:00 sharp. Very friendly fast and assured me it happens! Done by 1:25! Thank you! Would do business again in a heart beat!

Casper R.

2/28/2020

The plumbing doc is by far the best plumbers in town. They are very knowledgeable and friendly. My plumbing issues at my house were horrible and had many issues. Ricky and Mike came out to my house and diagnosed my problems quoted me and got to work. They also installed a new tankless water heater. Those two guys rock and did an amazing job. They are very professional. Call these guys they are the best. They got my business from now on.

Jackie A.

7/14/2014

I highly recommend this company. I've used them several times for an older home. Very honest and upfront about pricing. Never suggests unnecessary repairs, but presents options. Tim has responded to my last few calls and is always professional, friendly. and most importantly knows his stuff. He's also always on time. I'll never use anyone else.

Christian M.

1/22/2016

I'm changing this review from 5 to 1 star. These guys have done 3 jobs for me, 2 of these jobs were a recurring problem. The 3rd time out, I was quoted $600 just to take a look. I had the problem checked by another company for free and fixed later that day... a problem that was missed by these guys 2x prior.

I'm disappointed that I've spent $6k with plumbing doc and they were trying to rip me off like this.

Go elsewhere!

Veronica M.

6/23/2016

I recently had to call for service and was grateful when Savannah showed up within the hour, and quickly fixed the problem. She was absolutely professional and friendly. She triple checked that everything was working. Great work ethic! I'm completely satisfied with the service. She's a bad A double snakes!

Bryan W.

7/13/2016

We had a plumbing problem occur at 1AM on Sunday night. I was dreading calling up a plumber on a Sunday - expecting a Sunday service call to carry a huge premium. I called up the Plumbing Doc at about 8:30AM Sunday morning, and actually spoke to a real, live person - not an answering service or recording. He told me someone would be out within the hour. Savannah showed up very quickly and she got to work. Not only did she fix the problem, but she did some other plumbing work to our house that was needed. She was so very kind and professional, and did excellent work. I was worried with all the extra work and about 2.5 hours work time, the bill would be enormous. I was so relieved when I found out the total was less than a quarter of what I expected it to be! I cannot recommend The Plumbing Doc enough! Have no fear when you call them! They are GREAT!

Daniel A.

7/20/2021

I had a wonderful experience with the plumbing doc. They were the first business that picked up after I called about 8 different businesses, and they luckily accommodated my plumbing emergency in a timely manner. Michael was a great plumber; he answered all my questions and got the problem fixed quickly. It was also reasonably priced. 10/10 would recommend these guys!

Chevonne Bowers F.

06/06/2014 12:00:00 SA

Great company. Very polite and professional. Showed up on time. Did excellent work. Made sure everything was left as he found it. Will use this company for any and all plumbing needs!!!

Lacey L.

6/28/2020

We had an emergency situation with our bath tub facet and The Plumbing Doc was able to get someone out to us within the hour during the evening time. Jared showed up and was very fast and helpful! Thank you all! Will definitely call if we need again in the future

Cindy C.

09/04/2020 12:00:00 SA

Michael and Brandon came out and were extremely professional, showed up on the scheduled time and remedied our problems with our tankless water heater. They wore masks the entire time, cleaned up after themselves and were super professional. Highly recommend the Plumbing Doc and would use again.

Melissa W.

11/17/2019

I've called them out twice for work. Once was a small clog. It took 2 hours and 2 people for 100 dollars to fix. No biggie, they were really nice. The plumbers that come out ARE NOT the problem. It's the owner that tries to up the prices extremely. Next time I had a gas leak. Shut off from pge. They came out, told me they didnt have the tools to find it after I had told them what was wrong. Couldnt find the leak, so they told me I would have to change all the pipes for 10,000! I found out later we didnt need all the pipes even. Called another company...$700 later for a couple of fittings and 4 hours of his time, and PGE turned us back on no problem. The prices are crazy.

Martha R.

7/22/2019

I called in the morning to see how much would they charge me for a clogged toilet and tub also to see if they could come today. The lady on the phone was very nice she gave me the price and transferred me to another extension where I could schedule the work. They were able to come between 1-2pm. AJ arrived at 1:15 really nice guy was able to get the job done. I really like the invoice they sent me with the pictures of what was clogging the drain. Thank you

J. T.

4/27/2021

This place is amazing. Good prices and friendly employees. Ricky fixed our problem in no time and even exchanged my water heater for free even though i ordered the wrong one from Lowe's. I highly recommend this company. And their prices are affordable. Thx Ricky!

Zav D.

10/18/2015

Disappointed.

The plumbing leak I had the Plumbing Doctor come fix has actually resulted in a bigger mess.

The service was prompt and polite but certainly did not fix the leak I needed fixing.

Very disappointed. Not sure how good they really can be, based on my experience.

Greg R.

9/30/2017

This is hands down the best plumming service in Bakersfield I had a major issue with a bathroom faucet from 1940 they came out actually had a new faucet exact match put it in looks great very clean and professional service the service technicians were perfect clean and very helpful this will be my new plumming service ....

Francisca M.

12/11/2017 12:00:00 SA

Called them out to fix a loose spigot on a fiberglass tub. Ricky and Michael came out within an hour, looked at it and got it done. Lifted the tub,I was worried about that, but the were very careful with the tub. tightened the spigot, with new hose, and gaskets. Very good price. Lower than other estimates I called. They were neat, quick, courteous. Checked for leaks after they were finished. I'm a happy!

Joanna E.

8/20/2016

Our water was shut off to our house by a mistake that was made by our gardener on Friday afternoon. They had stripped the valve that shut off the water to our house. In a panic we called The Pluming Doc who answered right away and walked us through some options to restore water to our house until they could get here. The damage was severe enough that we were not able to restore water. They came out and diligently worked through the problem which was not easy to solve on a weekend due to the non uniform parts that the original builder had installed. They navigated through the problem making it work through their knowledge and experience. We are loyal customers from this day forward knowing that if we ever have an issue that we will call The Pluming Doc who has great customer service. Their plumber Savannah who responded to the call was knowledgeable, courteous, and was diligent in our repair. We cant thank them enough for all their hard work and the customer experience we received. This company knows how to service their customer and surpass expectations. We highly recommend The Plumbing Doc.

Joy J.

8/26/2019

We had an issue with our toilet that just got worse. Adam came in today and fixed it quickly! He was courteous and explained to me the issue and how he was going to fix it. He was very professional and courteous!! Thanks Adam!!!

Cindy M.

09/09/2015 12:00:00 SA

We highly recommend The Plumbing Doctor. Tim took a look at the problem and gave us the options and pricing. He explained everything the whole way through. He really went the extra mile to do a good job for us. Honest, hard working and their goal is to do it right. We have a larger plumbing job on the horizon and we will definitely be calling on Tim. Thank you, The Plumbing Doctor, for making solving a problem a very positive experience!

Maria C.

7/31/2021

Our main water valve broke so we were without water for hours. We called and Mike came out, completed the job in a timely and professional manner. So anyone looking for a good plumber contact The Plumbing Doc.

Rodrigo V.

02/06/2019 12:00:00 SA

So I called this company to get my kitchen sink unclogged about 12:30 pm. The receptionist told me that she can have a guy come over about 4. I thought I would have to wait the next day, and so I was happy. What made it even better, Tim, shows up 15 mins til. Tim was professional, loved his job (company), and very informative. He pretty much gave me an earful of Dont's, which I think was great. And Do's as well. He ran the proper equipment not like the previous plumber I had called years ago. Tim told me so (the snake used was for a bath tub). Problem fixed and now I have some Dont's to consider while using the sink thanks to Tim. Pricing is very reasonable also. I'll definitely will be calling this company again in the future. Hint: they don't just do plumbing

Anita M.

5/31/2016

There is no doubt that The Plumbing Doc will be the only plumber we ever use! We have had multiple plumbers and septic people out to figure out our issues with water coming into the basement. Rick was determined to figure it out, and they did! Love that he is making sure we have an absolute resolution to our problem instead of hoping that works like we've had in the past. You will want to have these guys help you!

Nancy S.

1/26/2019

We had a situation in which we needed to know if something was a problem or not (plastic cap accidentally dropped into toilet and flushed). We did not want to have a plumbing clog or worse, an overflow. So we called The Plumbing Doc. Got a same day appointment. Jared listened to the problem, laid out some options, did a few tests. Turns out the lid passed through the system ok, but it was nice to have prompt service, with options and prices clearly explained. Would call them again. House call fee was a bit higher than some, but they showed up exactly as promised.

Greg S.

3/26/2020

I tried to turn the shower off this morning and the handle came off in my hand, leaving the shower running full blast. I tried to fix it for 15 or 20 minutes and finally turned off the water to the house. Warned my sleeping wife, there would be no shower or toilets flushing that morning and headed for work. Called the Plumbing Doctor at 7:00 am and the owner answered. Listened to my predicament then said he had just stepped out of the shower himself, was wrapped in a towel and could he call me back in 10 minutes. I said sure and started looking for another plumber. Before I could find one, I received a return phone call from a now dried off owner. He said he would have someone out by 9:00 am. His guy showed up on time, fixed the problem and I couldn't be more pleased with their response and their level of service. Plumbing Doctor is now in my phone contacts list and will be my first and only call from now on.

Chef N Son G.

05/10/2022 12:00:00 SA

So I had an emergency happening in my house and I called a couple of plumbers and it would of taken up to a week to get the job done so I called the plumbing Doc and Jeremiah and his assistant got it done same day I called.Reasonable prices too.

Jane G.

4/20/2015

I called to install replacement parts for an Elkay kitchen faucet. The service was fast and knowledgeable. Our plumbing expert offered to show us how to replace our own parts going forward. Nah - I will call again for expert help. Far less cussin' that way :-)

Veronica G.

4/18/2022

Thank you Plumbing Doc! After calling or contacting 6 other plumbers, I got the response I needed. Had a leaking pipe outside the house. The technicians showed up and got the job done. After turning the water on they discovered that there was still a problem. Problem was corrected without an additional charge. Will definitely use them again if other problems arise.

Lori C.

08/02/2021 12:00:00 SA

The list begins...I had a leaky shower then my sink plug broke then the toilet wouldn't stop running. I called a couple places on Saturday to fix the toilet. One never called back after I left a detailed message regarding my problem. The second was busy and wasn't sure he could get to me that day. No problem. Thanks for being honest. I turned the water off to that toilet and put off calling until Monday.

I read a bunch of reviews from my fabulous fellow Yelpers and decided to call the Plumbing Doc. I called this morning. Got an appt scheduled between noon and 1 and added a water heater flush to my list of fixes. Got a confirmation text for 1 pm, but the guys showed up at 1130...WHAT?! I don't think I've ever been on the early end before.

Toilet, check. Sink, check. Shower, check. Until the shower head shot off and almost killed my plumber. That wasn't even on the list! He offered to go get me a new one. Awesome!

Water heater? Omg! 20 years old. Only supposed to live for 10. Time for a replacement. The guys took care of everything on my list and everything is shiny and new now.

Thanks Yelpers for such a good recommendation. Very professional staff. Great work done.

Albert C.

6/22/2020

I would never recommend this service to anyone. We called in the plumber for an emergency during night hours and during the visit, he went out to what i assumed was to get a tool, but after waiting about 30 minutes, I found him asleep in his car. He then told me they could not fix it until Monday. When I called on Monday, I asked if they had the part to fix it, if not - i would need to call someone else because it was urgent. The manager, Rick, then told me that he didnt like my attitude, told me to call someone else and hung up on me. I called him back to try explain I was just trying to be sure because I could not wait for the 1pm appointment to find out if they could fix it, but Rick hung up on me again. The bright side I suppose is that they said they would not charge me for the first night where the man fell asleep. But an awful experience.

Doug H.

05/12/2020 12:00:00 SA

Extremely professional service by technician Brad and his assistant (sorry I cannot remember name.) Brad was at the house within hour of calling office. Office staff also very friendly. A+++ experience, would highly recommend.

Camille B.

7/15/2021

The family was using the showers one after the other one morning and we slowly realized that our water was running cold. After checking out the water heater and trying to reset the pilot light a few times only for it to keep going off, we realized we needed some help. Given the fact we have teen girls, we needed help ASAP. It was the day before a holiday so we had someone respond and check things. They couldn't fix it without ordering a part or replacing the whole heater, which was really old anyways, so we decided to think on it and not pay holiday rates. We paid our fee for the day and had them respond the following non holiday weekday. The same plumber came out, he was super friendly and brought an assistant to replace our 40 gallon to a 50 gallon slightly more efficient model than our old one. We were really impressed with the timeliness, friendliness, and ease of using this business for our water heater replacement. Prices were pretty reasonable too. Thank you Plumbing Doc!

Mario M.

11/09/2021 12:00:00 SA

I highly recommend the plumbing doc.! I called to make an appointment, the time was at 6 pm, however I got a call saying that they had an opening at 12 which was awesome. Isaac and Brando came to help me out. They were extremely nice and professional, did everything fast, and got the job done. I highly recommend to anybody that has a plumbing issue. thanks guys.!

Rebecca C.

11/07/2017 12:00:00 SA

Sky and Cody came out and gave me several options on fixing my shower and they did the job and saved me a lot of money. Very honest and professional and really worked to solve my problem the cheapest way. Provided fast service and I am happy with the solution and the service from this company! Thank you both!!! Well electric heater was turned of and today Brandon came by to relit it since Cody forgot so thank you all for booking me back up!!!

Jeff D.

3/26/2019

Everyone at at The plumbing Doc was nice and courteous but they lack attention to detail. What should have taken 1 day took 3 extra appointments. One they cancelled and two others required having them to come out to make corrections. The finish work was less than what one would expect and I had to re-do myself. The whole experience and quality was just below par.

Kini K.

6/22/2021

Well worth it came out gave an honest quote. Had it done earlier then expected. Came back out when I thought something was wrong right away. I would use their buisness again without hesitation.

Matthew B.

10/03/2016 12:00:00 SA

What can I say, I was having a bad morning and noticed the shower and toilet were clogged. I decided to look on Yelp before going with my dad's recommendation and found the Plumbing Doc. I called early in the morning(roughly 645) and was told they opened at 8, I got a call back not even 5 minutes after letting me know they are. 24 hour service if I need immediate attention, I told the gentleman no thank you I can wait till 8 and he put me on schedule. He told me it would be about $107 to snake out the line and I agreed. A guy came shorty after 8 and couldn't do the job because he had to go through the roof, now here's my only bad comment he had to bring another guy because he didn't have a ladder so it was an additional $65 which had me a little concerned you'd imagine a guy would have a ladder on his service truck. Anyways 4 days later on a Saturday I noticed the side of my house was flooded with a ton of stuff I don't want to mention, I called and spoke to Rick the owner and told him my situation and he sent a guy out named Phillip at no charge even though my invoice said no warranty. Phillip took care of the issue and answered all my dumb questions when he was trying to work. It's guys like Rick who do the right thing that makes me know who to call whenever I have any type of plumbing issue!

Arnie A.

7/25/2017

Honest fair pricing. Family run concern with ethics.

Jeannie N.

12/30/2017

The plumbing doc was so helpful! I called to inquire about my issue with my garbage disposal, before scheduling an appointment to have them come out they gave me a few tips to try myself first, and they worked! I will definitely call the plumbing doc for any future fixes I may need and I highly recommend them! Thank you!

Chris D.

10/25/2017

Thank you very much for everything.

This started as a self inflicted wound that needed an expert... I was given a very fair estimate to repair my mistake. The job was completed in the time estimated.

I had a minor complaint about the service I received so I called the Owner (Rick), and explained the issue. He was genuine, sympathetic and eager to help me find a resolve that would make me happy.

I will recommend and use The Plumbing Doc for future plumbing problems.

Kevin E.

9/28/2019

There is no way that The Plumbing Doc can get anything other than five stars. Imagine this: Toilets and showers back up at 5 p.m. on a Saturday afternoon. Call home warranty and they say that they will have someone out on Monday.

Ummm, sorry to be gross, but between three people in this house, someone is going to need to use the bathroom between now and Monday. So that's not going to work.

So at 5:30 I do a Google search, I find The Plumbing Doc, and I make a call. I was told that they would have someone out within an hour. TEN MINUTES LATER, there is a knock on my door. He left at 6 p.m.

You read that right. Our plumbing backs up and after dealing with home warranty nonsense, we called, tech showed up, and we were clear to enjoy our bathrooms within an hour. THAT'S AMAZING!!!

Also, Tim, the technician, was amazing. Friendly and knowledgeable, he really knows his stuff. (I know, I could have replaced stuff with another word that starts with S that would have made a funny pun, but I wanted to keep this family friendly).

The Plumbing Doc is great! Completely satisfied!

Frank S.

05/07/2015 12:00:00 SA

Amazing job. Very helpful came in did the work no messing around. Didnt try to upsell me like most repair services. Got out within an hour and finished within an hour as well. Dudes were super corteous and professional. Will definitely recommend them to anyone who needs.

Courtney T.

8/21/2015

Amazing service! They were extremely friendly and very fast! Best company I have worked with. Tim was awesome!

Jackie M.

02/08/2021 12:00:00 SA

My toilet backed up and the problem could not be corrected with a plunger. A call to The Plumbing Doc at 4:50 pm and one hour later the problem was resolved. And I live 20 minutes from town! These guys are great. Fast, courteous and reasonably priced!

Mellanie M.

10/13/2016

Couldn't clear a drain. Then wanted to charge me $172 dollars for nothing! I had to call another plumber who turned out to be just as crappy. I eventually cleared the drain myself!

Larry W.

10/30/2017

Looked thru Yelp Reviews and Google Reviews. 5 stars abound. Read up on owner Rick Clemmons training and background(which were actually extensive).

Rick sent Expert Plumber Cody and his apprentice Skigh to our home. It was a 3 hours job. Not easy. For our home was built early 1960. Lots old style pipes, fittings.

They were very smart and skilled. Did an excellent job. I can say they are very friendly natured. I sense Honesty in everything they did. Price I feel was reasonable. They also needed to get special plumbing parts from a supply house.

I can't say enough how satisfied we were.
Thank you Yelp for helping us find The Plumbing Doc. Like other Yelpers say. They will always be our first and likely only call for any future plumbing work.

Erika C.

06/11/2020 12:00:00 SA

I had a clogged sink and bath tub, unfortunately I did not get the plumbers name but he did a great job. Very professional, arrived earlier than expected which was totally fine with me. Turned out I had a much bigger issue with my tub and he was able to schedule me the next day to get it fixed. Him and the other gentleman were very polite and professional and explained to us everything they did. Would definitely recommend the Plumbing Doc and will definitely be calling them if I ever run into any issues again! They also had a very reasonable price which was a bonus.

Heidi H.

08/10/2021 12:00:00 SA

We had a leak coming up through our kitchen floors. They came out quick and assessed. They needed to come back the next day with extra equipment to locate the leak but did not charge us for the second day. Very thorough and friendly. Located the leak quickly. They were also amazing with their customer service at their call center. Highly recommend!

Ana R.

8/30/2015

Had a plumbing problem at 8:30 at night. They came out and did a great job! Highly recommend

Roger J.

06/12/2019 12:00:00 SA

Called to report an issue with a leak I have and was given a 9 AM appointment. The techs showed up right on time and after explaining the issue they confirmed it was the condensate line on the air conditioner. No charge professional and courteous. Will use them in the future.

Lori T.

3/17/2022

I called the Plumbing Doc at about 12:30 am because my mom decided to install the filter in my refrigerator. And as a result, the refrigerator was leaking from below and when she opened the bottom drawer, water was gushing out. I immediately looked for a 24 hour plumber online and the Plumbing Doc was available. He told me I needed to shut the valve off in order to stop the leaking. He walked me through the steps to find the valve. Once, I was able to turn it off, the refrigerator stopped linking. He was very patient and calm on the phone and didn't charge me anything. He said he was there to help. I really appreciate his helpful service and would recommend Plumbing Doc to anyone who needs a plumber, particularly late at night.

Aracely M.

03/10/2016 12:00:00 SA

We had a leaky faucet. Called them and he came right out maybe an hour later. He replaced the faucet and did a great job. Fast and painless.

Eric E.

11/23/2020

Their team showed up the same day I called. They got my water heater replaced the same day and they plumbed water to my garage fridge. They also brought my water heater install up to code in the process.

The price was fair and inline with the other plumbers I spoke to.

Their team stayed masked up if my wife or I were in the garage. I appreciate that.

Richard K.

9/16/2015

Excellent service. Had to call on a Sunday (isn't it always the case?) and owner who was out of town answered my call and tried to solve issue over the phone. When that didn't work he arranged for one of his staff to come and he arrived in less than an hour. Fixed the problem, explaining everything as he went along. Very pleased with the service - another company I tried to contact didn't even call me back until Monday.....

Laura B.

12/20/2019

Can not recommend for any type of substantial work. Maybe ok to unclog a drain. But for larger jobs they seem understaffed and unable to deliver in the end. Extremely disappointed in this company.

Tony L.

8/22/2019

Our first service call from The Plumbing Doc went smoothly and the plumbing issue was resolved professionally. But our second visit was a completely different experience.

Technician showed up and started inspecting the cause of the problem. My guess is that he was having a bad day because he had a foul attitude. His communication was rude and continued to verbally complain about my property and the condition in a very unprofessional tone.

Long story short, he told me he couldn't get his snake from the roof because of the size of the pipe. But he assured me that by removing the toilet, the problem would be fixed. After it was all said and done, the drains were still clogged and I now have a toilet that's been removed. The technician continued to speak to everyone very rudely, including his partner, and basically left my property without even re-installing the toilet that he had removed. When I asked if he was going to re-install it, he told me that they don't re-install toilets. I have never heard of a plumber who would come out, diagnose your problem, tell you he needs to remove your toilet to do the job, then leave everything as is when he's unsuccessful in unclogging it.

After he left, we received two invoices- One for accessing it through the roof, and another for removing the toilet. Not only was the problem not resolved, he left the toilet sitting there and my tenants confused as to what was going on with the plumber leaving without finishing or at least putting things back to how they were before he arrived. If he was displeased with the condition of my property, he could respectfully decline the job and left. The rude and condescending remarks were unprofessional and unnecessary. Additionally, if you're going to proceed with the job, then I would appreciate some common courtesy. Rather than speaking to everyone as if you had been forced to be there.

Needless to say, our company reached out to the owner to explain the situation and to dispute the charges- but have not received a response. Coincidentally, we received a visit from the local city code enforcement today. When he arrived, he was requesting to inspect specifically the back alley, which just happened to be exactly where the plumbing technician had been complaining about when he came out. The inspector then told us that the inspection was due to a complaint and anonymous call. I'm not saying this had anything to do with the Plumbing Doctor technician, but it's highly suspicious that the inspector would show up less a week after their visit.

Rafael R.

12/27/2018

Super fast response fair prices and my boy Jared killed it in less then 30 min deffently calling back if I got any plumbing problems

Tracy K.

10/16/2021

I called Plumbing Doc for a free quote for them to check the leaks in my bathroom sinks, toilets in both bathrooms, stoppers for my bathtub, and the possible leaks in my water heater. I gave their company my house key because I work during the weekdays and they don't open weekends. The plumber told me that my water heater was too old and needed a replacement. He also quoted me a price for the stoppers. He called me after he left and I agreed to those quotes. When I asked him about the bathroom sink leaks, he said he forgot to check and went back to my house. He said there was one leak and that he fixed it. When he came back to replace my water heater and fixed my stoppers, he forgot to check the leaks again. Luckily, he called me while he was there. He said he fixed that leak already and it's no longer leaking. When I came back, to check my bathroom sinks, it was still leaking. Not sure if the plumber really missed it or just did not want to admit that he did not know how to fix it. I did not appreciate that they left their trash in my garage. However, they did a good job with replacing my water heater and fixing the stoppers though. The water heater was securely strapped. Wish they were open on weekends, so I didn't have to take a day off.

Leslie V.

06/07/2020 12:00:00 SA

Great work, quick service, affordable price. Overall great experience

Sarah S.

12/24/2017

Rick Jr and Michael helped us out last minute on Christmas Eve night. They responded within 30 min and were done in an hour. They were professional and knew what tricks to use in order to replace a valve that could have lead to a huge mess with out them. A huge thanks and will use them again in the future on a less emergent fix!

Bessie G.

04/07/2016 12:00:00 SA

I had a leaking toilet at my buisiness. The Plumbing Doc took care of the mess quickly, was very reasonably priced, and with courteous service. Other local companies gave me the run around about additional work that would need to be done at a higher price just to unclog a toilet. I would whole-heartedly recommend The Plumbing Doc for fast honest service and efficiency at a very reasonable price!!!

Jonathan E.

9/17/2018

Poor customer service beginning with a rude appointment service guy Rick, over the weekend. Then I waited over 1.5 hours for a no show. Apparently Rick never put me on the schedule! Wasted my time.

Liz I.

3/25/2022

When my Home Warranty wouldn't help me. And nobody would come out with my water heater busted ,the plumbing doc was here within 24 hours and fixed it! no issues amazing customer service hands-down recommended!!!!! Thank you guys!

Kerry B.

07/06/2021 12:00:00 SA

I CANNOT SAY ENOUGH GREAT THINGS about Michael's work from The Plumbing Doc. He's on time, professional, knowledgeable, efficient, and even great with my dogs! This company doesn't try to upcharge, but hets right to the source of the problem. COULD NOT RECOMMEND THEM MORE!

Danny A.

9/14/2017

My water heater pilot has been going out and I called to have it repaired. Spoke to Rick on Sunday and he gave me a couple of tips over the phone that saved our family money. I just want to thank Rick for his great customer service and I highly recommend this company for any other repairs. I know I'll be using them if needed.

Fernanda P.

8/28/2022

I contacted plumbing doctor to do an inspection for the whole house, not only were they 1 1/2 hours late but they failed to communicate with me that they were going to be late. I had to call them to ask if they were still coming. When I scheduled my appointment I spoke with a lady who told me that the cost for general inspection would be $190 and if I need cameras it would be an additional $100. I scheduled an appointment for Saturday and the lady never mentioned any additional fees for weekend calls. She also mentioned that it would be an hour for inspection and about another hour for camera inspection. The plumber johnny spent less than an hour here and was rushing the whole time it seemed like he was late yet again for his next appointment. After completing the home inspection he gave me a bill of over $500 for inspection which did not include any kind of labor. I then communicated with him that I was given a different quote over the phone, he then contacted the administrator office who apparently told him to give me a $100 discount. I ended up paying $150 more because they fail to communicate with me the correct costs when I first call them, this is unacceptable. I then contacted the office and Rick or some other guy answered the phone and he was very unprofessional did not apologize for the miscommunication or said he would address it and the only thing he said was that it might have been a new girl who gave me the wrong information. As a business owner/manager you have to take ownership. I checked the toilet after the plumber left and there was a leak from one of the valves he left open so I had to fix it myself yet again another example of him rushing. Johnny told me I had a loose diverter and a bad shower spout and would need to drill in the wall to fix it. Yet again another lie, I've contacted another licensed plumber the next day and he said I did not have to do that and fix the issue right there and then. Then, after the plumber left he said I would get an invoice within 30 minutes, but did not get anything so I had to call them because they had not sent me any anything after 2 hours which was very frustrating. The customer service and lack of professionalism and lying to customers about prices , I will not be moving forward in completing plumbing labor with this company. The invoice was also very disrespectful, the plumber or whomever took it upon themselves to include in the recommendations smile . This is out of line and completely disrespectful to your customers. The lack of transparency with prices, unprofessionalism, bad customer service I will not recommend this business to anyone. I work in human resources, and as a professional this is unacceptable behavior. Please address this issue with your team.

Andrew C.

6/25/2021

Nothing worse then having a plumbing issue on a Friday evening. Called The Plumbing Doc and they gave me a ETA of 1 hour. Aj showed up to my house within 20-30 mins!! Did his work and got us back up and running!! Very professional and had lots of info to share on if my issues happens again. I highly recommend this company and big thumbs up to AJ!!!

Hali R.

3/17/2021

We highly recommend the Plumbing Doc. We called Monday and they were able to get a technician to our home the same day. The service was excellent. Aside from the direct service, my husband asked a random question and we completely forgot that he had asked (pertaining to the kitchen faucet) and the technician called us two days later and let us know he had been working on that question and he had some options for us. We were blown away with how thoughtful this gesture was, and wanted to make sure that they received proper kudos. We will definitely be using the Plumbing Doc for all of our future plumbing needs and highly recommend the service.

Christy M.

7/28/2023

Woke up to the carpet wet and figured it was in the attic. I called and they could get someone out in a few hours. The guys showed up early! They found the leak in about 20 minutes and repaired it in 5 mins. Very friendly guys, explained everything in detail, reliable service and definitely reasonable price. I believe his name is Zac and his partner. Great experience. Will be calling them for future issues. Thank you!

Keli R.

06/10/2020 12:00:00 SA

AJ was fantastic. I called yesterday to the main office because our new home had a sink issue. We couldn't get enough water pressure and for some reason we had no cold water, plus the drinking water pressure was low. Thankfully they had an appointment available for the next day! AJ arrived early and did a fantastic job! My sink is now working and he was very professional. He walked us through what he did and answered all of our questions. I really appreciate the great customer service.

Ash M.

05/12/2019 12:00:00 SA

These guys are professional and very very good. I had to recipe my whole house because of multiple floods caused by rusting galvanized copper pipes .They hesitantly gave me discount because I had some competing bids which were lower but I talked to them because they fixed 2 of the previous leaks and did the job promptly during the weekend without hassle. They agreed to do the work at the same price what another company quoted. I was kinda concerned that they might compromise the work because of the discount. But my concerns were baseless. The plumbers did an excellent work. I scrutinized there work and it was flawless . Besides the plumbers were very nice and respectful. One day our cat ran away . My wife was devastated. It was not their fault. The can ran away before these guys show up. They almost halted the work to help out trying to find the cat. It showed up later. I was very grateful for their professionalism , kindness and respect of their customer. I give them 5 star and recommend them very highly . Hopefully my problems are fixed and I don't have to use them in future, but if I need anyone for plumbing , these are the guys.

Jesus B.

12/24/2017

Had some work done , toilets weren't flushing well and sink was leaking. They came in, got everything installed very quickly. Had a minor issue with the toilet install and sink caulking but as soon as I let the owner know he was willing to have someone out that same day. They came back out , got it all sorted.

I can't say enough about the Friendly staff , quality work and amazing customer service. Definitely recommend them for any and all plumbing needs.

Javier M.

3/21/2018

Great guys. I can't sing their praises enough. They are more expensive than some other plumbers but i URGE you to think twice before picking the cheaper plumber like i did the last time.

***I hired another plumber at first to get a rather easy non emergency job done, well this other guy took a 5 hour lunch, tried to charge it to me saying that it was time spent acquiring the pipe i needed. He claimed he had to go to Delano to get the pipe; get this that specialtiy pipe can be found at ANY in town lowe's or Home depot because i checked while he was away on his 5 hour break. I used to work in the plumbing department i know the inventory. When that bozo came back he messed with my water heater when i wasn't looking and tried to charge me to FIX IT! the nerve of that other guy, and im sure this is pretty typical in the plumbing industry just like the automotive industry.***

Moral of the story is if you DONT know your away around pipes, you wan't someone you can trust who won't try to rip you off, you want someone honest you can trust to visit your home where you and your family sleep... The only guys i now trust is the Father and Son operation at Plumbing Doc.
THESE GUYS are honest, fast and know what they are talking about. Both the son and the father know their stuff. Don't get scammed by going for the cheaper guy like I almost did.

Mindy M.

05/09/2020 12:00:00 SA

Best service ever!!! I live outside of the Bakersfield area and they arrived at my house within the hour. The plumber was very polite and worked fast to complete the job. I would highly recommend!

Sean M.

7/15/2021

called and got a appt with in mins was set for 1pm to 2pm tech made it at 12 25 stress free diagnosis today I had a tech by the name Michael come out found the switch to running water for my sprinkler system had to water running last owner had no ideal if it was a leak or broken pcv he gave a detailed description of how and where I wish I could have gave the man a tip the least I could do was write a review stress free thanks to Michael thanks man this company has my business hands down thank to you

Gini B.

09/02/2015 12:00:00 SA

Nobody likes having plumbing problems. Who do you call? How much is it going to cost? I decided to go to YELP and find plumbers with good reviews.
With several five star ratings, The Plumbing Doctor, was my first choice to call. I'm glad it did because Tim is such a good, seemingly caring guy with 11 years experience.
I have an older home that was in need of several maintenance repairs. Tim found all the right parts to upgrade my older ones. He fixed leaks that should help with my attempts at water conservation and lowering my monthly water bill. He also made suggestions for future services but was not pushy about it. Tim would also call me to let me know his time frame and to keep me posted on progress.
I will definitely call The Plumbing Doctor again.
PS Tim's helper, Brandon, was a nice guy too.
Gini Buchanan

Aaron N.

4/20/2022

Had all the pipes in my house replaced with PEX. The tear down and plumbing was fine. They worked around my messy house and only had to turn the water off for a few hours.

To access some of the plumbing the drywall and external wall had to be cut open. The repair was included in the job. Do yourself a favor and hire someone else for drywall/stucco.

Patches of drywall under the sinks not repaired. The outside stucco isnt supported correctly, if you push a little the wall the stucco moves. Old supply valves not cut off. Dishwasher had to be removed and wasn't reinstalled correctly.

One guy repairing the walls came out for 2-3 days patching the drywall. But the job was taking too long so the first guy had to go to another job, and they sent the second string subcontractor. 2nd guy came out and poorly patched one side of the external wall and completely missed the other side. (Like a huge 8'x2' hole).

I had to call back twice to see if they were going to come back and complete the job.

A bunch of small details that kept being missed. To their credit, the issues I found while they were doing the job, they fixed promptly.

Tl:dr: overall did a decent job on pipes, hire someone else to fix the holes.

Also... I suppose I never thought about it. But some of my tools were taken from my garage and used. They weren't stolen or anything. Just used. I suppose it's not a big deal, but they never asked. It was more odd than anything.

Ash R.

04/01/2023 12:00:00 SA

Received a referral for this company from a family member, but we were not satisfied with the service. We had dripping showers in 2 restrooms. The guys came to review the work that needed to be done but spent more time on the road than the actual project. We discussed installing new handles, but that did not happen. On top of that ,the rings that go around the knobs were not glued back down, and we had to finish the rest ourselves after paying a pretty penny. The only positive is that the showers are no longer dripping. Long story short. Wish we would have received the 5 star treatment that I see in the comments.

Jerrica M.

10/25/2015

My daughters clothes managed to make their way down the mop sinknon the patio at my grandmas on a sunday backing up the whole house, this brother and sister team worked so hard trying to get them unstuck for the 40 year old pipes! And saved the day!

Jennifer B.

10/06/2015 12:00:00 SA

Great business! I called w/a garbage disposal problem & they came out the same day! They work honestly, quickly, & in a friendly manner. I would totally recommend this service to my friends & family!

Kristen M.

6/29/2022

Thank you plumbing doc for saving me thousands of dollars! Very honest, respectful, knowledgeable men. They Came out with intentions to cut out a snake that a (different plumbing company) got stuck in my line and planned on jackhammering my floor up and re-piping my sewer line. But thanks to guys they knew what they where doing. They were able to get it unstuck and out of my drain and saved me money. We found our new plumbing company. Look forward to doing business with them
I 100% recommend them.

Cesar G.

10/25/2015

My washer drain pipe started back flowing. I knew I wouldn't be able to fix it so I got on Yelp and looked for a plumber. I came across the Plumbing Doc. I called and said they would be here in 2-3 hours. Actual time was 30-45 minutes. That was great. And then after that I told them the problem. They fixed it in about 20-30 minutes. They even replaced a leaky value I had on my main hot water without me asking them. Good, fast service and for a reasonable price.

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