Description
A new standard in service. We are revolutionizing the way service plumbing is viewed by changing the customer experience. Complex technical issues will be solved efficiently and effectively with precision and expertise at a fair rate that is always agreed to upfront! Our moto is “we do what we say we’re going to do when we say we’re going to” and “people over profit”. We looking forward to working with you!
HISTORY
Established in 2014.
Zach Grimm has worked in every aspect of the plumbing industry since 1998. He started as a Plumbing Assistant when he was a teenager, working his way up to Journeyman Plumber, Plumbing Supervisor and Master Plumber in the latter years of his career. After earning many 5 star reviews and compliments on his work for other companies for many years, it was obvious Zach was called to launch his own company. Customers often described him as a passionate plumber, so...He and his wife opened The Passionate Plumber to offer quality service, fair pricing, honest work, lasting customer-relationships, and better balance in their own work/personal lives. Zach is very passionate about integrity in every area of his business and treating customers & their families the way he wants to be treated!
ABOUT BUSINESS OWNER
Zach & his wife Jana have been married since 2010 and live in Dana Point, CA. Zach has over 15 years experience in the plumbing industry. They both love God, their community, their doggies, fishing, and living an active/healthy lifestyle. They are both passionate about doing quality work, doing it right the first time, making a friend in every customer, and always doing the right thing. Zach has great plumbing AND customer service skills and knows the plumbing industry well.
You'll love having Zach in your home. Your pets will love his belly-rubs, and your kids will probably want to play with him, too! Zach & Jana are serious about living life with integrity, passion, purpose, and balance. They are active in their home church, Calvary SJC, and they invest in their marriage, their health, and their walk with the Lord so that what they have to give through their business is an overflow from a joyful & balanced life!
SERVICES
Toilet Installation, Leak Detection, Bathtub & Shower Repair, Garbage Disposal Repair, Sink Installation, Backflow Services, Drain Cleaning, Sump Pump Repair, Sewer Services, Water Filter Services, Faucet Repair, Bathtub & Shower Installation, Faucet Installation, Pipe Repair, Sink Repair, Drain Installation, Gas Line Services, Pipe Installation, Toilet Repair, ,
Reviews
I was very impressed with Zach and his plumbing knowledge. He is polite, honest & reliable. He did an awesome job!!! A plumber your can trust.
Zach did what no other plumber wanted to do. He successfully repaired a disastrous initial installation (done by the contractor) of our high-end plumbing fixtures. I highly recommend that if you're installing plumbing fixtures to have a real plumber do it and avoid the headaches later.
Zach is like a doctor, he looks at the problem, gives you a diagnosis, and then gives you the remedy. He takes his time explaining the issues to you so that you know exactly what he'll have to do. He's softspoken and a gentleman. A pleasure to do business with!
Carrie H.
04/08/2016 12:00:00 SA
Zach is amazing! 5 stars all the way!! So efficient and incredibly thorough in his work. He is definitely a passionate plumber without a doubt! I have used him multiple times already - the same great quality of work each time.
Lisa S.
12/03/2015 12:00:00 SA
Once again Zach is there to save the day (on a Sunday again too!)
Long story short, neighbor has water leaking into their garage, calls a plumber who tore a bunch of their walls open and wanted to tear all of my walls open to find it...I tell him no (he gets mad) and I call Zach to the rescue. Zach solves the problem with minimal intrusion.
Zach is very friendly, professional, honest and his pricing is extremely reasonable (especially for emergency service)!
It's very reassuring to know that I can trust and count on Zach for all of my plumbing problems!
Thanks Zach, I really appreciate all of your help!
Ron F.
08/03/2016 12:00:00 SA
Called on a Wednesday evening and Zach said he'll arrive within 1 1/2 hour window. He showed up within the time frame! Not only did he fix the problem, he performed the job in a clean and efficient manner! He even offered suggestions and options on how to prevent future problems. Great job!
J H.
08/12/2022 12:00:00 SA
Sammy and his partner got right to work and resolved our water pressure issue in no time! The Passionate Plumber team was both professional and efficient and the pricing was very reasonable. Would use them again in a heartbeat!
Eddie M.
07/07/2020 12:00:00 SA
Zach is always super responsive, knowledgeable, and fair. Plus he's a pretty cool dude. I will always call Zach for our plumbing needs.
Tracy B.
12/11/2018 12:00:00 SA
Zach is the absolute best plumber in the area! He doesn't try to gouge you and is very knowledgeable no matter what issues you are having. I trust him and refer him to everyone I know.
Angelique Z.
01/11/2017 12:00:00 SA
Zach was awesome. We took a risk in trying someone new for the first time, and it was worth it. We will definitely call him in the future and refer him to anyone. He answered my call the first time, he came the same day, was on time and resolved our issue. When we asked him about servicing our tankless water heater, he said he could do it for us the first time and show us how to do it on our own to save the money for future maintenance. Class act, professional and integrity.
Chad P.
11/01/2018 12:00:00 SA
So refreshing to have someone honest who is sincere and loves their trade. I wish Zach's ethics and pride in his craft was shared among more tradesmen in the OC. He just gives to the honest diagnosis while working with you to save money and resolve the issue quickly rather than take advantage of a potentially desperate client.
Thank you Zach!
I needed a plumber and so I went to yelp to look for a 5 star rated company. I saw that the passionate plumber had all 5 star reviews and a great video of Zack and his lovely wife who own the company and I knew they were the company to call. Zack is great and will now be the only plumber I call. He has integrity, cares about what he does and sincerely cares about helping people. If you want service like it used to be when companies were run well and had 5 star customer service, then, call The Passionate Plumber.
Zach returned as he promised and worked his magic on our bathroom faucet and now we have more water in the right places. He is our trusted, quality plumber
Zach is to be trusted! He came out and assessed my situation, suggested we probably had a home warranty to cover the cost of a different plumber doing the job. He was right. So he was willing to leave and not charge us anything. The other plumber didn't call so I figured a plumber in hand is worth two who don't call! We had Zach do the work even though it would cost more. I'm glad we did. He does great work, is very neat and is just a nice guy to deal with. You can't go wrong with Zach and The Passionate Plumber.
I clogged my kitchen sewer line with too much organic junk, and the passionate plumber came out and took care of the problem the same day - which i am grateful for. We ended up talking about gardening - lol. super nice guy. Fairly priced - i feel like i got good service for what i paid too.
I always call Zach, every time we need a plumber. He's always punctual and does a great job and is affordably priced. Thanks Zach!
I noticed my water heater was leaking and called Zach up, he talked me through turning off the water heater and water line to it, and said he'd be out at a certain time.
He came out and replaced our water heater that same evening, even staying late.
Very professional, beautiful job done and at a reasonable price!
Kelsea B.
06/07/2018 12:00:00 SA
Top notch! As long as Zach is in business he's the only guy we'll call when we have plumbing issues. Trustworthy, friendly and great at what he does. A total professional
Look no further. These guys can handle construction as well as service calls. Garrett stepped in and saved the day and we passed inspection with no issues on a tough project. Honest and reliable, the Passionate Plumber delivers.
Everyone if you need help with the plumbing in your house call Passionate. Garrett just saved me over $2,000 by relighting my water heater & not trying to sell me on a replacement like the other guy I called. These guys are honest & fair, that seems very hard to come by nowadays. Thanks Garrett!
Jasa W.
03/08/2018 12:00:00 SA
I am very grateful to have found Zach! I trusted the YELP reviews and called him. He answered the phone, he was professional and kind. He came to fix all the problems my home warranty company attempted to repair recklessly! He took such an attention to detail. He came by, assessed my issues, took his time and did everything RIGHT! He ordered some custom parts I needed, and called me and returned promptly once they came in. He is friendly, fair, honest, clean uniform, shoes, tidy to a tee! Impeccable service and care. He is our plumber for life! THANK YOU! IT IS SO DIFFICULT TO FIND HONEST, RELIABLE, EFFICIENT help in this day and age. I am grateful for YELP and especially for The Passionate Plumber! He lives up to his company name!!!
This review has nothing to due with Zacks professionalism or expertise. He is knowleagable and capable. I had a pin hole leak that was damaging dry wall. The hole location was obvious; there was no need to search for the leak. Zach said he it would take 30 minutes to prep and an additional 90 minutes to repair. This surprised me. The job required four cuts to the dry wall and a copper pipe repair. Zach told me the cost would be $500 and then took care of the problem. This job took 30 minutes total start to finish and the charge was $500. I was shocked and disappointed. When a person has a pin hole leak and no water, it is not the time to price shop and get a second or third quote. Most plumbers in my experience are not available within a few hours. Travel time and distance could not be an issue. I live in Mission Viejo and Yelp lists Zach as living in Dana Point. Zach said he lives in Mission Viejo. This was a very simple repair that an apprentice plumber could complete. To charge $500 for a simple 30 minute job I find excessive. And I need to repair the dry wall and repaint. I do not appreciate how much I was charged.
Linda R.
03/05/2022 12:00:00 SA
My sink was clogged and tried everything to try and clear the drain. Nothing worked so I got referrals and the Passionate plumber offered to work out his schedule so he could help me out. He had my kitchen sink cleared in no time and gave me a reasonable rate. I felt he was trustworthy and straight to the point of what I needed. Also he gave me pointers on other items needing repairs. I'd recommend him because of his knowledge, integrity and he smelled good too!
I recently hired the Passionate Plumber to help with an extensive remodel of 3 bathrooms in my home. One bathroom required extensive plumbing work as we could converted a tub to a walk in shower. Garrett and Jay were extremely knowledgeable, thorough, and punctual. I also really appreciated how they kept the job site clean. Communication was excellent, starting with the initial visit by Garrett to bid the work, and all the way through job completion. If you are looking for a professional, courteous, and competent plumber, look no further!
Santiago R.
11/09/2022 12:00:00 SA
Outstanding! Bought a new washer and dryer but ran into some trouble with the washer valve connection to the water line. I sent them some pics and they tried to walk me through it on the phone. After I could not crack it, he was in my house in less that 10 minutes and got everything sorted out. Great service, 100% recomend. I know who I'll be calling for all my plumbing services from now on.
Zach did a great job repairing my kitchen sink. I gave him 5 stars because he:
- Owns his own company, has integrity, and actually cares about his customers
- Doesn't work on commission, and won't try to sell you extra work that you don't need
- Clearly discusses your options with you. He even told me about a self fix that I could attempt to avoid hiring him!
Barbara G.
04/05/2016 12:00:00 SA
I called Zach about a leaky water heater at my rental property. He quoted $1789, then went over and fixed the problem immediately (even with some complications.) Later, friends told me the amount was up to twice what they paid for water heater replacement. When I asked Zach he said he gives 5 star service and wouldn't adjust the bill. Since he did what he said I kept my word and paid the bill even though I couldn't afford it. From now on I'll get three bids.
They weren't the lowest quote but they picked up the phone (4 of 6 plumbers I called had a message service but never called back!). Passionate Plumber had excellent communication before, during, and after the repair. Speaking of the repair, my elderly mother-in-law had a clogged kitchen sink line that needed to be snaked. Sammy, who was assigned to this job, arrived on time and got the repair done quickly. I was not there during the repair but my MIL said he was very nice. One thing that was a bit confusing to me is the business/owner info. Garret is the owner but he has the old owner's statement (Zach) still up on Yelp--I'm thinking, who am I hiring? I think Garret should ditch Zach's info and stand on his owner merit as he and his crew did an awesome job.
Laura V.
10/01/2022 12:00:00 SA
Garrett and his guys are extremely professional and act in a very timely manner! (Super important with plumbing issues). Excellent follow through on their jobs, they really want to know you are happy with their work! This will be my go to plumber for any issues or for just some general plumbing maintenance. Highly recommend!
K P.
07/08/2016 12:00:00 SA
Awesome experience with Zack from Passionate Plummer! Prompt service, Zack was at my house within an hour of my call. Respectful of the cleanliness of the house, wears protective clothing and shoes when inside the house. Very knowledgeable of his field and provided advise and pertinent info on my plumbing. Very professional appearance, awesome work van, polite and upfront. Would definitely call Zack again for my plumbing needs!!
Amanda G.
11/02/2015 12:00:00 SA
Couldn't be more pleased with Zach and his services. He was able to come out within one hour of my call and install a new water heater. Honest, informative, and quick.
I met Zach when he worked for another plumbing company and was thrilled with his service. I was happy for him when he started his own business because, quite frankly, he's too honest for the kind of business where pay their employees on commission so they have to tell you that everything should be replaced. Zach is intelligent, honest, professional, and knows his stuff. What more could you ask for?
Excellent service. Zach replaced two toilets and did an outstanding job with installation. Super professional. He also recommended which brands of toilets to consider. Zach also advised about our refrigerator ice maker. Highly recommend. 5 stars.
Liz B.
03/09/2021 12:00:00 SA
We reached out to Zach for some help repairing our broken handle in our shower. He was so helpful and honest and walked my husband through how to easily do the repair himself and not even need to charge for coming out. I was so incredibly blown away by his honesty and it was so great to not feel taken advantage of. We will definitely be back when we have a bigger project we need the help with.
Zach is awesome! He worked us in at a less than convenient time for him, just to help us out.
He is knowledgeable, friendly, and his prices are more than fair. He is in this to help people, not sell the service of the month like some of the big plumbing companies.
We are so thankful we heard about Zach!
Jen S.
09/08/2015 12:00:00 SA
Zach came out same day and did a fantastic job. He is very honest and straightforward! Don't hesitate to call him if you have any plumbing needs!
Michael C.
08/02/2021 12:00:00 SA
I had to write a review even though I never actually hired Zack. I called looking to hire a plumber for a few small non-emergency tasks (change W/D valves, change out outdoor faucet, and a shower issue). While Zack was happy to come out and do whatever we needed, he talked me through the issues, reviewed a pic I texted him, and gave me a few things to keep an eye on to determine if a plumber was really needed. Just the fact he would take out 10 minutes of his day for a non-paying customer is both rare and greatly appreciated. I certainly will call him back when I do have an issue that needs more immediate attention.
Such a dependable, professional company! Sammy worked on our house and went above and beyond.
Zach brings Midwest customer service to California which is a breath of fresh air. Like others have commented, he replies promptly, listens attentively and addresses the issues in a straight forward manner, ensuring all along the way he's communicating process, price and timelines. Zach takes the time to get the know the person behind the job too which is the best service anyone could hope for. Will definitely look to Zach for all our future plumbing jobs!
I am a very satisfied customer of the Passionate Plumber. Garret was very polite on the phone, easy to work with and easy to schedule. Sammy arrived on time for 3 items on the quote - snake the master shower, install a bidet toilet seat and replace two faucets in the master bathroom. After looking under the sinks he discovered inches of cement with the old faucets that needed to be removed (ground out) so the new faucets could be installed. Much much more work than anticipated. (Poor install with the previous owner.) They honored the quote given and stayed longer than expected to finish the job. Very well done. Very satisfied. Would highly recommend The Passionate Plumber.
Michael W.
08/09/2020 12:00:00 SA
Zach was pleasant, efficient, and professional. He explained what he intended to do and what might possibly go wrong. We'll absolutely call Zach in for any future plumbing issues.
Zack is the absolute best. We've worried about a plumbing leak in our bathroom over the past couple of days. Zack came over on short notice and quickly found the problem. It turned out it was just a loose fitting on the toilet. I was embarrassed I had not identified this myself but he was very gracious and said there was no charge for his trip. This guy is a class guy & we will be using him when we have a real plumbing issue in the future & telling our friends!
Zack, the Passionate Plumber is not just a great plumber... he is a great human being!!
He saved me a lot of money, and gave sage advice which I appreciate very much. He is a person of the utmost integrity, he is responsible, punctual, and is an excellent communicator.
He has excellent manners and his wife and mother would be very pleased with his demeanour.
I especially loved that he wore sustainable soft booties on my freshly washed hardwood floors.
Nice guy ~check
Knows his stuff~check
Won't take advantage of an unknowing person to pad his wallet~ check
I say on a scale of one to ten.... ELEVEN!
R K.
07/09/2019 12:00:00 SA
Simply great. Clean, easy to communicate with, showed up on time, super nice guy, respectful and reasonably priced. After dealing with lazy, overpriced, and unfair plumbers - Zach is like walking into the Montage after a room at Motel 6. BTW- he fixed my old kitchen faucet which I was told could not be repaired. Done and done!!!
Zach is the best. We had a faulty toilet. I called Zach and he gave me some tips over the phone to try in hopes to fix our problem before he came out. The tips didn't work however the advice was free. He then come out and worked on our toilet for over an hour. He believed that the toilet was just past its prime but said he would try all he could. This again was free of charge since he didn't fix the problem (he knew it probably couldn't fix the broken toilet, it was too far gone) we ordered a new toilet and Zach removed our old toilet and replaced it with a new one within two days. He is professional, clean, fair priced, and knowledgeable. We will use and recommend Zach in the future. 5 Stars!
S H.
05/01/2017 12:00:00 SA
We were looking to get some plumbing done for an Outdoor kitchen and needed a Plumber to do the work. I called Zach on a Friday morning and he was at my house that afternoon to give me an estimate and back two days later to do the work. Zach was great! He got the job done quickly and for a fantastic price! If you are looking for a professional plumber that is passionate about his work than give Zach a call. You will not be disappointed! Great Job! Many Thanks!
Kel Lee N.
09/06/2016 12:00:00 SA
I highly recommend this Plummer!! He went out of his way to squeeze me in and was on time! He was personable, kind and explained everything to me in simple terms. I thought I needed a new garbage disposal and he just fixed it and save me a lot of extra costs.
I will definitely use him again!!!!
Exceptional service providers are hard to find these days. My experience working with a passion the plumber has been among the best experiences I've ever had with a local service provider.
The owner Zach is competent, professional, caring and actually makes learning about plumbing fun! He's completely transparent and upfront about pricing and terms. He takes pride in his work and I would enthusiastically recommend his services.
Need plumbing help and want a service provider you can trust? Call Zach The Passionate Plumber! He lives up to his company name!
Christine M.
04/11/2017 12:00:00 SA
We've been without hot water for a couple of days. Zach was scheduled to replace our water heater tomorrow, but called and said he could do it today instead. We are so grateful! He provided great, professional service and works with high integrity. We highly recommend him for your plumbing needs.
Only giving Zach 5 stars almost feels like an insult! He's absolutely one of the best tradesmen I've ever worked with! He showed up on time, explained his diagnosis of the problem(s), the potential costs, and any do-it-yourself options that might make sense. Even as a decent DIY guy, it turned out what I needed was probably beyond my capabilities so I went ahead and accepted his quote. Pricing seemed very fair (he detailed his estimate up front so I had every option to decide if/what I wanted to complete) and he DEFINITELY delivered high quality service! He got the work done promptly but took his time to make sure everything was done right! He even unclogged a slow draining bathroom sink without additional charge! Zach is quite personable but a consummate professional. My ONLY regret is NOT calling Zach months ago when I first noticed a problem. If you need a plumber in South Orange County, Zach should be your only call!!
I have never met a better contractor than Zack. He was timely, polite, and most importantly, extremely knowledgeable. He was extremely patient as I explained my backyard project. He listened and then gave precise direction and competent advice on what to do and what not to do. I am very pleased to have found such a trusted contractor.
Best plumbing business I have found!! When water was raining down into my living room from the upstairs bathroom Zach was there right away! He knew what the problem was immediately and was able to fix it quickly. Such a relief to have someone so competent and compassionate, hard to find these days! He is clean cut, professional, friendly, and puts the customer at ease right away. I am happy to have found The Passionate Plumber for all my future plumbing needs! He goes the extra mile, because he cares about his work and his customers, while being fair and honest, very appreciated! Thank you Zach for literally bailing us out!!
Rebecca M.
05/10/2017 12:00:00 SA
Wanted to give a shout out to Ryan. I was in the process of buying a house and even though I paid for someone else's service for a sewer lateral, I couldn't get them to give me a quote on repairs. I talked to Ryan, prepared to pay him to come out and look at the same thing. He very kindly offered to look at the sewer lateral video, right then and there on his lunch break. He assessed the situation and wrote me up a quote. For free. He went above and beyond and the minute we have any plumbing issues, I've got the Passionate Plumber in my contacts. Aptly named. Thank you, Ryan!
Karen C.
10/01/2015 12:00:00 SA
Passionate Plumbing is 5 Stars and Woohoo ... As Good As It Gets!!!
Zach is fastidiously* professional and clearly passionate about plumbing.
He's been out within a matter of hours twice for leaks in our new home ... and is basically a Plumbing 1st Responder. Two toilet leaks later and a new garbage disposal ... I highly recommend The Passionate Plumber.
FunFact:
Each time Zach entered our home, he slipped his feet into funny grey shoes that look like Crocs or small rubber boats. Each time he left to go out to his bad ass plumbing van, Zach left his boat shoe Crocs behind. I'm not sure what these funny shoes are for and I wish I had asked.
*Fastidious: adj.
Giving careful attention to detail; hard to please; excessively concerned with cleanliness. If you want to describe a person who insists on perfection or pays much attention to food, clothing and cleanliness, the right word is fastidious. Fastidious is a funny-sounding adjective from the Latin fastidium loathing that has several equally strange-sounding synonyms -- persnickety, fussbudgety, finicky and punctilious. Fussy and hard to please will also do the trick. Fastidious is occasionally used as a compliment to describe someone whose attention to detail gives them good organizing abilities, but it is usually used as a disapproving terms.
source:http://www.vocabulary.com/dictionary/fastidious
adv. festidiously
Michael C.
11/04/2022 12:00:00 SA
We found this plumber on line. We were impressed with the Yelp Reviews and called him to come and inspect our fire sprinkler system. He was very responsive and came within the same hour or so. When he arrived, he was very courteous, respectful and helpful. He even climbed up into the attic to reposition a sprinkler head that was hanging down a bit low from the ceiling, in the garage, and re-positioned it. He appeared very knowledgable regarding home fire sprinkler systems. We asked him for a business card, he didn't have any. He arrived in what appeared to be his very cool personal truck. We asked him to make an appointment for a full-on inspection and report for the sprinkler system. He said he didn't have his schedule with him and he would would call when he got back to this office to set an appointment for the inspection. We asked how much we owed for the service, he replied no charge. Wow! Were so impressed with him that we tipped him $20. We eagerly gave him a 5 star rating. However, disappointingly, he never called to set the appointment. We contacted him twice, once by phone and once by text. He never responded to either. Dazed and confused, now we're here to give the company 1 star for blowing us off without cause.
MC
He's great! So trustworthy, enjoyable, reasonable, honest. I can't say enough good things! I recommend him to people all the time!
Dan S.
01/02/2023 12:00:00 SA
Pinhole leak in a 1 pipe in my kitchen ceiling a few days before Christmas. Was able to control the drip and started looking for an expert to repair the pipe. Called several plumbers week between Christmas and New Year with few responses, or inordinately high estimates. Garrett called me back the same evening, took the time to listen, reviewed a few pictures I sent by text, and worked out a fair price estimate. Showed up on-time the next morning and got the job done quickly and efficiently as promised. Then he even stayed to give some advice on a few other items: a water filtration system for our hard water, and where to search for some tough to find replacement shower fixture trims. Excellent communication, great work, and a super nice and knowledgeable guy. Will recommend to all my neighbors.
Just wow. Professional, Honest, and Reliable. What more can you ask for? Plumbing emergencies leave us vulnerable, but Not to worry with Zach. He responded immediately, put my worries at ease, and fixed our plumbing problem same day!
Mary C.
03/10/2021 12:00:00 SA
We had a leak under a mobile home and called Zach out. It was a tough job to tackle, but Zach did an amazing job! He's on time, courteous, and reasonably priced! We highly recommend Zach at the Passionate Plumber!!
Ana T.
04/10/2017 12:00:00 SA
I totally Recomend Zach, I had a slab leak. He was able to find it and fixed. Great job.
Tom S.
05/02/2020 12:00:00 SA
Zach is a top notch plumber. As a fellow Contractor, I have seen his work first hand, and have had the opportunity to talk to his customers about his work. Zach is not only possess great integrity, he is truly passionate about his craft, plumbing. Excellence would be a word that I would use to describe his plumbing work. Zach is truly committed to creating the best customer experience, as well as leaving his mark of excellence on anything he touches.
I would highly recommend him for all of your plumbing needs.
What a terrific gentleman ! Came even on his day off. Wouldn't leave us until got everything back working properly . Rare fine in today's crazy world ! Zack is our plumber from now on and I'll recommend to everyone !
He's wonderful.
One time drove a distance, wasn't able to address my issue, spent time, no charge !!
When does that happen?
Also. Called today, he walked me they steps over the phone to fix my disposal, done!
Unbelievable.
Highly recommend him.
If I could give Garrett 10 stars I would! His pricing is reasonable and he went above and beyond to fix a recurring issue I had with my plumbing that no other plumber was able to resolve. He is now my go to plumber!
My family and I had a GREAT experience with Zach! He fixed both our kitchen and bathroom sink and was extremely knowledgeable and professional. He did a FANTASTIC job and I would recommend him to anyone that has plumbing issues! Thank you Zach!!!
Horatio H.
08/01/2016 12:00:00 SA
So, Zach just left my house. Literally. In fact, his van is still parked out front; that's how motivated I was to leave this positive Yelp review.
Things that Zach did correctly:
1. He answered the phone when I called. Honestly, that's almost the number one quality I look for a in a business nowadays: someone who answers the phone.
2. He showed up twenty minutes later, as promised.
3. His self-designed uniform was clean and professional, and I appreciated the throwback-to-the-50s look.
4. He competently performed the work. Go figure. In this day and age!
Zach seems to have mastered a basic principle that otherwise escapes most people in all facets of life: he did what he promised to do.
Highly recommended. Loyal customer.
Timely, honest, professional, and priced pretty much the same as competitors. I'd hire The Passionate Plumber again!
David S.
05/03/2016 12:00:00 SA
Zach saved me from a bad plumbing mistake. After a remodel which took four months, I discovered that my kitchen sink was only getting hot water. This was a very bad mistake on the remodelers side because I am a quadriplegic and can't sense temperatures on my skin! I could have been scalded!
On a very busy Monday, Zach extended his day to swing by and discover my cold water was connected to my dishwasher, the dishwashers hot water was connected to the hot and the hot was connected to the cold. In addition, he discovered a potential problem with the dishwashers new outlet hose.
Superclean, pride of work and fair price. I cannot recommend this young man highly enough.
Len P.
03/04/2019 12:00:00 SA
I had Zach look at our plumbing because it was taking a long time for hot water to reach the shower. He evaluated the system we have and explained the various problems associated. He gave us several options and it was clear he was not trying to sell us on doing anything at the present time. This is what I liked best. He wasn't just trying to create work for himself. I will definitely use him for future plumbing needs.
Tim H.
03/05/2020 12:00:00 SA
Thank you to Zach who aswered his phone on a Sunday night and was in on Monday. He did a great job trying to track down a ticky water flow problem. Highly recommended.
I could not WAIT to put out my review for Zack! We suspected a slab leak and called a local restoration company at 11:30pm one night. That company referred us to call Zack for leak detection. We called him at 7am the very next day and Zack showed up at our door at noon. Wow! Without ever being asked, he put on his clean boat shoes at the door so he wouldn't dirty up our floors. He brought his equipment and tools. He walked all around our house and finally gave me the good news. We don't have a leak, yay! But Zack was not done. He then tested our wood floors for moisture level and discovered our fridge was leaking. Realizing this is outside of his work, he gave me several good referrals for appliance repairs, restoration, and repiping. Zack left without charging me anything for his thorough work. He was at my house for 45 minutes in the middle of a 90+ degree day. He even took the time to teach me the steps to self diagnose if I ever suspect a leak in the future. Zack is professional, knowledgeable, patient, and so easy to talk to. From now on, I know exactly who to call if we need plumbing services. Thank you, The Passionate Plumber!
***In April 2022, Zach sold The Passionate Plumber to Garrett***
Every review before April 2022 was for Zach and he was AMAZING. A perfectionist by nature, Zach was the gold standard in plumbing. After 4 separate service calls to Zach with excellence above all on each one, I wish him great success on his new adventures in Wyoming.
UNFORTUNATELY, Garrett is using Zach's price list and business name without providing the same level of service.
Jay S.
05/11/2018 12:00:00 SA
Can't say enough good things about the owner, Zach. He first worked on our house over five years ago, and we've worked with him exclusively since then.
Zach is hardworking, reasonably priced, and honest. And that last part is probably the most important to us. We don't know a lot about plumbing, so we have to rely on a professional to tell us what needs to be done. Zach has always been completely trustworthy and objective. He never tries to upsell us on repairs that we don't need.
Plus he's a really nice guy.
Heidi S.
04/02/2015 12:00:00 SA
I had quite a few plumbing issues around the house but was hesitant to call anyone because I didn't know who to trust. I called Zach at The Passionate Plumber and he totally put me at ease. As a stay at home mom of a newborn who knows nothing about plumbing, he made me feel super comfortable and I completely trusted his integrity. He explained all my issues thoroughly and knows exactly what he is talking about. Will be recommending to all my friends and family!
Cathy C.
02/06/2021 12:00:00 SA
I cannot say enough good things about Zack the passionate plumber. He is so helpful, responsive and a true professional. Thank you Zack!
Steve R.
02/09/2021 12:00:00 SA
Zach is incredibly trustworthy, honest, knows his stuff, a genuinely good guy and not out to gouge you at all. His skill set is solid, his demeanor is great, he focuses on what you need, doesn't oversell you, and as his company name says he's passionate about the work and more passionate about the result. Zach was very responsive, even guiding us in making sure we had the right replacement parts, new parts that would last longer. He looked out for our best interests. Truly helpful, response, and a true pro! I highly recommend Zach.
Very reliable. Great service fast response . Trustworthy. Highly recommend. Its nice knowing we have someone like this locally
I highly recommend Zach from The Passionate Plumber. He was timely, clean, efficient, professional and took all COVID safety precautions. He diagnosed and fixed our plumbing issue quickly. Zach was highly transparent as he showed us how he spotted the problem and taught us how we can avoid future issues. We will refer him to friends and family.
This is the plumbing company to choose. On time, clean, efficient and knows what he's doing. As a General Contractor, I will only use Zach for my jobs. Room additions, remodels, all of it - he makes me look good. The customers love him just as much as we do. Mike & Denise Bader, Bader Home Construction.
Sammy snd Riley were super efficient, very tidy, did great work! They communicated very well! Next time I need work done they will be my first call!
Best Plummer ever. I've owned this house for 19 years and been through a lot of Plummer's. I feel like I've had more than my fair share of plumbing issues over the years. Zack is by far the best Plummer I've ever come across!!! I'm so happy I finally found a good honest plumber!!! And very reasonable pricing.
Seriously I can't say enough good things about this guy. He knows exactly what he's doing and he's very good at it and on top of that he's honest.
Finding a good plumber is like finding a good mechanic once you find one you hold on to them.
I've had a good mechanic for years now I have a good plumber.
:-)
David Arnold
Carolina P.
10/03/2017 12:00:00 SA
I couldn't be more pleased with Zach's work. He initially replaced my worn-out garbage disposal and on another occasion installed a new faucet in the kitchen. He also installed a new hot water heater since mine was over 16 years old. His work was thorough and he was always on-time. He explained everything in detail and answered all of my questions. I recommend him highly!
So we called Zach to come to the house for a few problems. Being on time was great but more importantly his communication of exactly what was the issue and how to fix the issue with great parts was awesome! I trusted everything and did not feel like I was getting ripped of because my last plumbing issue was the exact opposite. Super stoked on this company!!
Leann C.
06/03/2019 12:00:00 SA
Honest. Quality work. Polite. Why would you use anyone else? Zach is a great guy. I wish I could duplicate him in the other trades!
Jeff H.
10/08/2017 12:00:00 SA
Called several local plumber who never returned my call. Have dealt with one local plumber who was very rude & unprofessional (rhymes with Hassle Plumbing). Passionate Plumber not only returned my call properly, but was on time, professional, honest, & reasonable. He did not try to up sell & is at the top of my list for future work. For what is worth I have been in the commercial construction industry for 20 yrs. He is worth calling.
Tracey Kirk-Johnson K.
05/04/2015 12:00:00 SA
Zach came out and figured out our rogue shower. It was going off on its own without anyone turning it on or off. Anyhow he showed up on time, identified the problem immediately and fixed it for us. He's honest, trustworthy wasn't trying to up sell me on anything. Thanks Zach!!
Julie R.
06/06/2019 12:00:00 SA
Zach came out the same day I called him. He is very professional and explains the problem and takes his time to answer questions. He fixed the problem quickly and efficiently.
Two thumbs up for Zach, the P.P.
He's come out twice to help mini water crises and he's great! Professional, friendly, honest, and fair. I highly recommend his service!
Annmarie T.
10/11/2016 12:00:00 SA
I called Zach based on the wonderful reviews here, and, after having Zach fix our plumbing problem yesterday, I can't agree more with them.
He was punctual, patient, explained everything, charged a reasonable price and was on his way. He was also very neat in appearance and his truck was immaculate. I liked it that he answered the phone when I called, although I know this is not always possible. In the Passionate Plumber,we have found a plumber for our home in Dana Point! Not that we want to see him often, lol. Hire him!
Telling a customer the prices up front does NOT mean you don't take advantage of people. You charged me almost $500 for leak detection, something that I later found out should be more like $250. Plus an outrageous amount to fix it. Stay away consumers.
Terry T.
01/03/2020 12:00:00 SA
Pasionate Plumber is still our go to guy for all our plumbing needs. I recomend him to all of my friends... He came to our needs the next morning and fixed our water line leak. Thanks Zach
Donna P.
08/08/2019 12:00:00 SA
How often can one say they were happy to hire a plumber? Well, I can honestly say that! Zach not only is a friendly, clean, efficient, more than competent plumber, but he is also just an all around upbeat nice guy! He will be the one I call if ever I need plumbing services again!
Steffanie M.
04/11/2018 12:00:00 SA
The BEST plumber ever! Zach is amazing: unsurpassed quality, very fair pricing, honest and kind. He deserves 20 stars.
He has also fixed plumbing issues for my parents and brother and they feel the same. If you have any plumbing issues and you want the best possible experience, call Zach!
Zach just left our home and he is definitely our plumber from now on. He provided a quote up front and even though the job took longer than he anticipated, he did not raise the quoted price. He arrived right on time and he was friendly, professional, and he did a great job. I highly recommend Zach for your plumbing needs.
I had called a number of local plumbers, prepared to spend some money on a new water heater. More than a 3 did not return my call. One returned my call, came out and did not return my quote for 2+ weeks.
Zach called me back same day, spent a good 15 minute on the phone answering questions and even told me about contacting cheaper vendors for the job, which I did. I was not impressed with the cheaper vendors (based on too many add ons of cost), so I went with Zach and Passionate Plumber. I could not be more grateful for the stellar work he did, very professional, knowledgeable and friendly. I would use them again for any job, large or small.
Zach is the most professional plumber I have ever met. On-time, clean, efficient, and an overall nice guy to work with. He has worked at my home several times on a variety of repairs and new installs. The price he quoted me is what he charged me every time. Zach is a full-service plumber. I have used quick-and-dirty companies that specialize in specific areas, like water heaters, and have regretted it. Zach did the job right the first time, no regrets. I would recommend calling Zach for any plumbing need.
Sherry K.
03/07/2018 12:00:00 SA
Had a toilet leak and stopped up tub drain. Zach took care of both. Zach was on time, answered all my questions and very professional.
I highly recommend you give Zach a call. Best experience I have had when calling a plumber.
Jonathan G.
11/10/2020 12:00:00 SA
Zach is genuine, trustworthy and an all around good guy. He is knowledgeable and truly cared about my family and our situation. I have called Zack out to my residence twice and he was extremely helpful. I would recommend The Passionate Plumber to everyone.
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