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Nixco Plumbing

Nixco Plumbing

Plumbing Service
4281 State Route 42, Mason, OH 45040

Description


Family owned and operated for over 40 years. Nixco Plumbing's service philosophy originated with the company in 1978. It's quite simple: Work hard and get it done right. Providing full-spectrum residential and commercial plumbing services since 1978, Nixco Plumbing is Cincinnati's premier plumber. By focusing on delivering customer service that's as impressive as our professional capabilities, we've earned the trust and respect of area residents, businesses and contractors.

HISTORY


Established in 1978.
Family owned and operated for 30 years. Nixco Plumbing's service philosophy originated with the company in 1978. It's quite simple: Work hard and get it done right. Our focus on earning the lifelong business of the customer is reflected in the quality, care and professionalism we bring to every service call and project. We partner with select companies and manufacturers that share our uncompromising standards to offer a full range of plumbing services. At Nixco Plumbing, we employ the area's most skilled tradesmen. Our professionals are state licensed and insured. And we take it a step further with focused training to build unmatched expertise that meets the Nixco Standard. We operate our own customer service department and offer extras like flat rate pricing, extended warranties, a universal protection program and 24/7 availability with emergency radio dispatch. We'll even give you Nixco Bucks for future discounts when you recommend our services.

ABOUT BUSINESS OWNER


I worked in the field in my younger years.  Moved into the office to get a better understanding of the way business operates.  Became the purchasing agent after graduation from college.  In the same time frame have performed duties as estimator, project manager and all related roles.

Currently have complete ownership of the company.  Look forward to working with many of our current and future clients.

Reviews


Shannon A.
Shannon A.
05/08/2017 12:00:00 SA
Wonderful!
Gary has been to my house to repair things a few times. Very professional and kind.
I love this company!

Craig S.
Craig S.
1/29/2021
Called to get estimate on several plumbing projects. Tried to get a ball park estimate, but was told that someone would need to come out. Representative came out and briefly looked at project, saying that their pricing process is based on standard pricing for projects and not hourly rates. Which seems to me they could have given a ball park estimate over phone.

Received quote and the pricing extremely high.'I already received additional quotes and the pricing no where near their pricing. $400.00 to replace a bathroom sink faucet. So the $40.00 service fee was a waste of money. By the way the other quote much cheaper, no service fee!

David S.
David S.
10/22/2021
Business wouldn't give base pricing over the phone for a dishwasher install and removal. Charged $40 to come out and not even look at the situation. They then quoted over $700 without stepping foot inside. No one should ever use this business!

Mike G.
Mike G.
08/09/2021 12:00:00 SA
$700 to install a dishwasher.  Should have read the other reviews as waste of $39 is correct.  You could buy a new mid-level dishwasher with installation for less than that.  Called another company that did it for $200...Save your money.

Shaun F.
Shaun F.
8/29/2017
John and the Nixco team were tremendously professional and went out of their way to complete the project above expectation.  When Nixco found out issues beyond the original scope, they communicated the situation and the recommended solution and costs associated clearly.  I would call them again in the future.

Feliks A.
Feliks A.
10/22/2020
I called to see how much it would cost to install a toilet and the operator told me they have to come out to give a quote $40. When the plumber got here, without even looking at it he told me $400. If the operator would have just told me that over the phone I wouldn't have made the service call. I guess it's just a quick way for them to make $40

Stefano F.
Stefano F.
06/09/2022 12:00:00 SA
I am rather undecided about what to think about this service. I leave it to readers to form their own opinions.  I booked a non-emergency service to replace the pressure reducing valve in the basement. The technician was very nice and professional. The work was done in one hour of work.  The valve and a ball valve were replaced. Retail cost of materials on line $100-150.
Total service cost of $1,140.75.
I had to do the repair so I agreed to it, I don't dispute that.   When I asked for an explanation of the hourly cost of this service, it was politely explained to me that the cost is not time dependent.  About this, personally, I have some doubts. How much can be the hourly rate of a plumbing job ? 600-700 dollars per hour ? Again, I do not dispute the intervention and the repair works. It does seem a little expensive relative to the time spent, though.

Alyson S.
Alyson S.
10/20/2017
We had Nixco (Chad B.) handle a sewer line repair issue as we prepared our home for sale. They got us on the schedule quickly for both the initial site visit and to perform the work, which we appreciated as we were under a tight deadline. Chad clearly explained what needed to be done and the work was done promptly and professionally. I would definitely use Nixco in the future and have already recommended them to friends.

D G.
D G.
2/25/2015
We had to have a water pressure regulator replaced just above our meter inside our home.  I saw some good reviews for Nixco and decided to give them a try.  As other reviews have stated, their service was excellent.  Our tech's name was Todd.  When he came in the door, I quickly explained to him exactly what was needed and he immediately confirmed this.  His work was quick, clean, and thus far is holding up well.  My disappointment in Nixco is the exorbitant, seemingly way-over-the-top cost of this repair.  I purposefully watched the clock on Todd: from the time he began the actual repair to the time he finished it was no more than 30 minutes.  That's fast!  But the cost for this repair was a whopping $440.  I asked him for a breakdown of parts and labor, but he said they do not price this way.  The price quoted is a job price.  Well, I got online and saw that a water pressure regulator can be bought for no more than $100.  If you throw in a couple of other parts he pro-actively replaced as well, the total parts cost should exceed no more than $150.  Yet I was charged $880 an hour for this job.  As a first time customer I was able to print off a $35 coupon, but that was little help in the face of such a large bill and I will not likely ever be a second time customer.  Can you imagine the cost of a job that took an actual hour or more?  No complaints at all with the excellent service of the tech but in total shock and distress over the ridiculous bill charged for this job.  Will definitely be trying someone else the next time I need any plumbing repair.

Ted R.
Ted R.
10/09/2017 12:00:00 SA
I had two repairs -- one was to fix a sewer leak next to the house and the other was to replace galvanized pipe in the basement because the pipe had a lot of buildup in it from years of use. Todd did the work. He was very pleasant and diligent. I am very pleased with his work and I highly recommend him. I unfortunately did not catch the name of the apprentice who helped Todd with the sewer repair work but the apprentice was also very pleasant and worked well with Todd. They make a great team.

Roy G.
Roy G.
10/11/2020 12:00:00 SA
Over priced.had ask them to were a mask.I could tell that he did want to do job since it was a old house.did not want to make out paper estimate.(lazy)
Just wanted the 39.95 so he would be done for day.

Eric S.
Eric S.
6/15/2023
I feel compelled to write a review so other homeowners are not taken advantage of as my family was.  In the process of selling our home, we needed to have our showers adjusted to increase hot water.  We were out of town and our realtor gave the plumber access to our home.  We were given a quote that was a range, around $300....once the work was completed the plumber randomly had a bill of over $700.  When pressed for what he did to complete the work, he simply took his screw driver and adjusted a valve.  No parts were needed, and labor was approximately 15 minutes!  When asked for an invoice and a breakdown, he refused to provide one and refused to leave my home.  CROOKS.   We negotiated the price down, after yelling and screaming, but I would avoid this company at all costs.

Margaret S.
Margaret S.
10/13/2017
Nixco and put same day, Chris was super professional, knowledgeable. Friendly and respectful.  

My problem was solved.

Plumbing is expensive though.

Jim Y.
Jim Y.
08/09/2016 12:00:00 SA
Never, never, never will I do business with this company again.  They sold and installed a hot water heater 4 years ago.  Last month, it died already.  I called them and they said we'll come out and look at it for a small service fee (I think it was $39).  They informed me on the phone that it may still be under warranty, and if so, they would replace it for just the cost of the install.  I said great!

They came out and told me good news, it's under warranty and all you have to do is pay for the installation.  The tech said let me check availability and get the install price.  He came back in and said I can get one tomorrow and the installation cost is $1,200!!!  I told him that was a ridiculous price for installing a water heater.  He shrugged his shoulders and said don't shoot me, I'm just the messenger.  So, that's how they stand behind selling me a defective water heater-try to screw me on the installation to replace the bad unit.

I immediately called another company, Joe's Professional plumbing, who came out the next day, pulled the old water heater, got me a brand new one (warranty replacement) and installed it for $350.  He was shocked at the price Nixco tried to charge me.  I'm baffled Nixco stays in business.  I know they'll never get another penny from me or anyone I know.

Jeff B.
Jeff B.
12/04/2015 12:00:00 SA
Called to replace an outdoor spigot. After cutting a hole in the drywall, he cut the copper pipe and replaced the spigot leaving a mess on the floor and the garbage from his work. According to the garbage he left the new spigot was about $50.00. Total cost of the job which took about one hour $450.00!!!! I called the office to complain about the charges and the work and never even got a call back from the manager. Wow do I feel stupid for hiring this company. That is one mistake I will not make again.

Josh D.
Josh D.
08/10/2014 12:00:00 SA
This is an update to a previous rating.  

Nixco installed a gas line for us and we had some gas leak issues that came up.  Nixco made good on their warrantee and fixed the issues with the work.  They were honest and up front about the problem, and resolved it beyond what they had to do.  They were very professional and apologetic.  I wasn't happy that the issue came up, but was pleased with the end result.  You can trust that if any issues come up with their work, Nixco will take care of them.

Carol S.
Carol S.
10/13/2016
Nixco Plumbing professionals are efficient, knowledgeable and courteous. I've dealt with this company for nearly 20 years and while they are not inexpensive, they do excellent work in a timely manner. I've had experience with others and there is no comparison.

Tom B.
Tom B.
03/10/2016 12:00:00 SA
Gary and the team were fantastic.  Nobody wants to spend lots of money on a water heater, but nobody likes showering in cold water.  Tyler took my call at 9 pm and was very professional.  Gary showed up in the morning and didn't try to talk me into a new water heater.  he looked for ways to save me money.  He knew how to deal with my dog!  Great experience and I highly recommend Nixco plumbing..

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