Mark K.

12/06/2021 12:00:00 SA

In the past 10 years I have spent over $30k with this company and for the most part very happy with the service. Today it was horrible. We woke up this morning at 0500 and discovered a leak coming into our bedroom on the second floor. Called twice before finally receiving a callback 6 hours later. I had to shut off the water to the house. About 1300 Paul showed up and didn't want to do the work. Said I should call my insurance company. I told him with my deductible it would be better for me to pay out of pocket. I showed him the leak and he said I guarantee this is where the leak is. He cut open the drywall and there was no pipe. Called his manager on speaker who suggested he cut open the next panel beyond the stud, turn on the water and see where it was coming from . He said he felt uncomfortable as it was too close to the sprinkler head, even though that was not true. After opening the drywall he never even turned on the water to see where the water was coming from. During our discussion he even suggested it was PVC piping which is grossly inaccurate. They don't use PVC for lines leading into sprinklers. I understand they can't work on sprinklers due to specific certification but this has nothing to do with the sprinkler head. It was the copper line leading into the system. Had he listened to his manager we would know the source of the leak. My wife heard the entire conversation and commented from the start he didn't want to do the work. Horrible customer service in this case from a formally reputable company I have used for years. Turns out Ed the owner sold this company to Service Champions who evidently no longer values its customers. Now this morning I'm going to have to find a reputable company to do the repairs. Now without water for 20 hours!!

Kat G.

2/22/2018

I had my annual furnace check-up, and Jose was great in showing me what he was doing and why. I learned a lot, and I sleep better at night knowing Jose and A-Avis take my safety and comfort seriously. Really glad I'm a Gold Member. Worth every penny.

Ken S.

7/18/2020

Avis did a great job! My AC died after 20 years. They were clean easy to work with and got us a good AC. We are much cooler now.

Rich H.

7/26/2019

We are long-time customers (30+ years) of Avis and just had a new A/C system installed. Nick and Juan did a great job on the installation but ran into an unusual problem that had them stumped. The service tech, Joseph Yanez, came out and quickly resolved the problem. Joseph is very knowledgeable, friendly, and a great rep for their company. We recommend Avis for all your plumbing and HVAC needs.

Cathy F.

8/18/2023

My 25 year old AC went out on Tuesday night. I had received a flier in the mail from Service Champions and it sounded very good so I called for an appointment. Max came out Wednesday morning and did the diagnostic. He showed me everything he tested and explained each thing very well. Long story short, the Supervisor Ed came out, reviewed everything with me including prices for replacement and scheduled installation for the next day. The crew was on time, did an amazing job and were very nice and personable. I highly recommend this company. They also do heating and plumbing. Fantastic company and I'm so happy I went with them!

Robin J.

6/19/2015

I was extremely disappointed to find that the service that was done on my AC unit was more than twice to three times the cost at five other business in Yucaipa and Redlands. Even Burgesons's was only $200 for the same repair that I was charged $481.10. And they are known for being the best in the area. The only reason I did not use them is because they were booked out until June 29th and I run a day care so I have to have a working AC until What I found impressive was with 4 out of the five companies the service charge was waived if the customer had work done. And with the one company that did not waive the service fee, their price was only $168.00 for then entire part and job. Avis did not offer the same.

I was shocked to learn that the part online was only $50 for the most expensive one and was even as inexpensive as $20.00. Even with that, all companies I called had priced to me the part between $68-$90. The most labor charge at every company was $125.00 I can not figure out where Avis came up with it's pricing. It is clearly price gouging. I am very disappointed that I picked Avis online. I will in the future not use Avis.

It is terrible business to charge $300 labor for a job that took no more than 15 min to diagnose, remove the bad part, walk out to the work truck, get the new part and install the part. I paid in cash. I was a completely trusting customer and I was completely burned!!! Shame on your company for taking advantage of people's needs and not charging a fair price for a job.

June P.

12/20/2015

Feeling frustrated. Just 4 days ago, we had a good experience with AVIS, but 2 days ago they came to replace the flute pipe, which was not included at instilation, which surprised us, seeing how the house is over 30 years old. So had to pay for that. Went to work, came home yesterday, and the furnace is not coming on. Called the service #, the guy lives in the mountains & was snowed in, so now we have to wait for a call back Monday & make another appt for them to check it out. With our schedules it should be interesting.

Christie O.

4/14/2015

I know that I can trust Avis to be honest with me and give me a fair price. The customer service is excellent and timely. I loved that this is a family owned and operated business.

Lori W.

5/15/2019

We had Avis come out and replace our duct work and tune-up our air conditioner. Excellent customer service, timely work done, Clean & professional staff! We highly recommend!

Jonathan M.

3/31/2014

I found Avis on Google. Their $59 AC Tune up special really caught my attention.
Speaking with their reps on the phone was a really simple process. They were extremely informative on the phone and scheduled a service call for the next day.

The next day a tech came out and tuned up our ac unit and found out we needed new parts on the unit.

Our AC hasn't ran this strong in years. Very satisfied with the service.
I highly recommend them.

Tips:
1) Great customer service
2) Great prices
3) Professional staff

Timothy L.

02/03/2021 12:00:00 SA

Alex came today and serviced my units to their according needs. Best HVAC in the I.E. Looking forward to many more years of services.

Byron S.

12/15/2021

I was a Burgesons Customer in the area for many years, and Now I'm a A-Avis big Fan / Customer. No doubt about it. I had great immediate service, and great customer service. My technician within less than a minute fixed my Mothers Heater that Burgesons would not even touch, according to them their was Liability issues? Huh? That Burgesons tech, did not even make an effort to look at the problem, had to call his manager and he even said no don't work on it. Well, back to A-Avis, they fixed my Mothers Heater in less than One Minute, and in the process serviced the Heater by cleaning it, inspecting it, checked the ducting in the attic, and checked the water heater. Wow! I just had to sign-up with A-Avis Yearly Maintenance Plan for my Mom and will sign up soon for my Home. Sadly, Burgesons got trumped by A-Avis and were represented well by their Technicians. I called the next day for another repair on my Mothers Water Heater venting and it turned out great. Thank You A-Avis. I would recommend You call them first before reaching out to any other. Good people that will get the job done. Thumbs-Up!

julie c.

11/17/2020

Update .. I spoke to Ed the owner and he remembered installing my unit a few years ago. So I was offered a solution to fix this and stay a member with them . I ended up paying about $200 and my problem with the unit is working just fine now. they also thru in a year membership in that cost so it's paid for the one year maintenance. I hope this unit last for a while while I still have warranty from them and Avana .

Jennifer M.

04/03/2015 12:00:00 SA

Please shop around before you consider using this company. They are professional sales people trying to profit off of unsuspecting people by claiming to give you a good deal. They are very friendly, I will give them that, but they really tried to rip us off. They claimed that they were gonna give us such a great deal to help them out because their guys are slow, but when I called another company to get a quote he said he was already really busy and couldn't get to us for 2 weeks. He also quoted us less than half of what Avis quoted us! Be smart and if it sounds too good to be true, it probably is.

Rob G.

09/04/2018 12:00:00 SA

I really wanted to give these guys a 5-star rating, but it was what happened on the day that prevented me from doing so .....

The good: the sales guy for our AC ducting replacement was great -- not at all pushy. He spent a good amount of time scoping the potential job, and seemed very honest, helpful, informative, and didn't try to up-sell me on things I didn't need. After a couple of emails the next day, we negotiated a fair price, and I was able to painlessly schedule the work for a couple weeks in the future -- it wasn't an emergency job.

The good (and the not-so-good): I had been given a 2-hour window for the arrival of the crew = 7-9am. I called at 8am to get an ETA, and was told that they had just left, and would be at my house within an hour. So when they didn't arrive as promised, I called again at 9:15am to be told that they had, in fact, been in a meeting, and they had just recently left, and their GPS said 15-20 minutes. I pointed out that I had, it seemed, been lied to when I first called, if the crew hadn't left at 8am, which, to me, is a very unprofessional thing to do. I would much rather be told the truth, even if it isn't what I want to hear; just don't tell me something that is blatantly untrue. So at 9:50am the truck finally pulls straight up my driveway -- without even asking if that's ok or seeing if I needed to move my car out first -- almost an hour outside of their arrival window. Of course these 2 guys just go when and where they're told, so I wasn't upset with them, but at the very least a quick sorry for being late would have made all the difference .... (but no). The contract they then presented me to sign before they could start work had the wrong price on it -- really?? It took 2 phone calls and an email to the office before that was resolved and they could get started.

However, they both worked hard for a long 6 hours or so without seemingly taking any breaks, and appeared to do a good installation job. But if I hadn't have asked them, they probably wouldn't have walked around the house with me, checking the AC flow, which resulted in me requesting that a damper adjustment be made for one room (which they did quite willingly, though). And perhaps I was expecting too much, but I had to ask them to go around and seal around ALL the registers (not just the ones they replaced). I also thought they were going to seal up the area under the blower where they installed a second supply (like they had at my brother's house), but that didn't happen. It wasn't specified on my contract, so I can't say they didn't do something they were supposed to have done -- that was just my interpretation of sealing the system and my brother's prior experience with this company.

So, all in all, these guys appear to have done good work, and they did everything they said they would on the contract. I was just very frustrated with how things played out on the day ....

Kimberly L.

7/31/2016

We called AVIS because it's who installed our unit and held a service contract with the previous homeowners of our house. When we came home one night to find out AC not working in the middle of a heat wave, we called as soon as they opened the next day. Not only was their customer service top notch, but they were able to schedule us same-day and completed the repairs within one hour. I have no complaints about this company, and the best part was that even though they give you a 4-hour window of time for your scheduled visit, they call to give you a 30-minute warning; this meant I didn't have to leave work only to sit around all day AND they kept me informed throughout my time frame to let me know what was happening. Needless to say we have re-established a maintenance contract with them and will be doing business with them for sure!! We just had a plumbing issue tonight, and I know who I'll be calling first thing tomorrow!! :)

Lily S.

12/10/2014 12:00:00 SA

I had a really rough start with this company as my air conditioner would not work properly after being installed. I paid 10,000 dollars so it was very frustrating. To their credit they did not give up on making things right. They sent their technician to see us 6 times. They finally figured out what was wrong and my conditioner now works great.

Several months later the technician came for routine check and told me I needed to change my filter. He told me he will charge me $98 for it. I asked him if I could get it online cheaper and put it in myself. He told me the filter is very expensive because its very unique. I was going to pay him, but luckily my husband called me and told me not to get the filter changed. Later that night we checked online and found the exact filter for $35.00 online. I feel cheated and lied too, hence the two stars.

Pat Y.

10/11/2019 12:00:00 SA

Our family has been Avis customers for many years and have never been disappointed. I highly recommend this company. They always show up, are prompt, and professional. Most recently I had problems with my A/C condenser so I called Avis. Jose came and tested the equipment and with Ed, showed us what happened to the condenser. All of us together went over what was needed in detail, cost, time frame for installation, everything, and we set an appointment for the work. Miguel and Emmanuel were the technicians doing the installation. They were here promptly on time, courteous, friendly and very knowledgeable. Together we went over all of the work to be done ahead of time and they worked diligently the whole time to complete the job. Thank you Avis for the excellent service you have always provided to me and my family.

Ron P.

4/15/2022

Pete and Melvin knows What extraordinary customer service is. They came to our house Within 2 hours of making the call to help us with our tankless water heater because we were smelling gas. They were able to diagnose the problem and fix it immediately and they educated us on the do's and don'ts. very professional and reliable. we will always use them as our go to company thank you Pete Melvin.

Ida R.

09/08/2016 12:00:00 SA

Ramon has serviced my plumbing needs for Avis. His service is always prompt, courteous, and competent. He diagnoses my problems quickly, explains my choices for repair, and makes needed repairs. I restarted my annual maintenance contract with Avis and I am already saving money. Ramon had recommended the service agreement. Since my house is 23 years old, I saw the need for more frequent repairs. I recommend Avis and ask for Ramon.

Jennifer N.

12/31/2015

I cannot say enough good things about this company. First shantel came to do my service and noticed some problems that were not right that the previous company didnt do correctly. She told me a comfort advisor would come and talk to me about my options at this point I was terrified I am a huge skeptic of any business. Comfort advisor Sean came to my house. He helped me understand everything detail by detail and he was extremely professional all while my kids were screaming and running around ;). He showed me pictures of everything in my attic and all the problems..I was convinced then I worried about price as I sat there he told me about a program they work with to help home owners and he helped us apply...we were approved Christmas eve afternoon two days later the girls from the office were calling me to schedule the work, they scheduled me for Wednesday at 8 am Sean came to walk the guys threw so he could go detail by detail. Sal ,Joe Luis and Gabriel were my installers these guys were beyond professional they explained everything treated me and my family with so much kindness and worked threw our crazy mess of an attic..I worried they wouldn't finish same day with all the trash and junk that was in my attic they had worked from 8 am sharp to 6pm non stop they didn't finish but they promised to be here next day at 8 am and leave us with heat that night they got here at 8 am on the dot and started again once they were finished they walked me through the house to see if I was satisfied I was extremely satisfied with this company from the girls in the office to the installers to Sean I would recommend this company!! I'm never leaving them!

Melinda W.

05/11/2023 12:00:00 SA

I had an air conditioner tune-up this afternoon and Service Champions was great to work with. The appointment was easy to book online and the technicians were able to even show up a little early. They explained everything really thoroughly and were very neat and efficient. I will definitely call them again for future tune-ups, upgrades, and repairs. Thank you Leandro and Ray!

D R.

9/16/2022

Dispatch and service techs are great, very helpful and thorough. Great service, great value, very trustworthy. Will continue to use them for all services.

Rita D.

10/13/2022

Awesome company . Very reliable & great employees . Raymond Parra is especially my favorite employee . He always provides me with the best customer service & he takes pride in his work. There needs to be more employees like him

Fred B.

07/08/2020 12:00:00 SA

Got into the hero program and club pricing. Every time they did a free yearly inspection there was something they said was wrong with the system and had to be repaired. The last two was that the coils were leaking Freon and was not covered by the lifetime warranty. And they stop doing business with that company. They demanded to replace the coils with a new company to keep the warranty intact which doesn't cover anything anyway. Then the ultraviolet light air scrubber was out. So they replaced it. Both these jobs total close to $3000. The air scrubber light went out and they said that the unit was faulty and we would have to pay for another one. I had another company come out without without telling them anything to just look over the system. They told me that the ultraviolet light was just not installed correctly and there was nothing wrong with it. Over the last two years I have talk to their manager/owner Ed to get an explanation why so many thing are braking. And gave me a lot of double talk and try to make the situation more confusing. Ed is a scam artist and a thief. He will try to tell you false things about your system and then charge you making you believe you need to pay so you don't have to pay more in the future. Stay away from this company and don't believe a damn thing Ed tells you. They have been fired and will never work for me ever again.

After this review the Owner Ed Ballard called my cell phone and home phone repeatedly. I explained to him not to call anymore. Then Ed made threats to me , so I called the police to report him for threatening my family and property.

Maggie M.

1/16/2019

I wasn't convinced that what they wanted to do for us was not going to be worth it but boy was I wrong. Worth every penny. Everyone was so professional at all times and worked so hard. Always on time and always cleaned up after themselves. We are so much more comfortable in our home then I ever could have imagined. The system we choose is so quiet and I am sure to see lower bills in the near future. Thank you to Miquel, and Chun. You guys worked so hard and did a fantastic job. Job well done. Thank you Colby. PS the ladies in the office are just as nice and professional as the workers themselves. Thanks ladies.

Mario B.

01/04/2021 12:00:00 SA

Loved how they were able to fit me in their busy schedule. Carlos JR was really professional. He told my what was wrong with my clogged kitchen sink and what needed replacement. No hidden fees. A little pricy but a job well done.

Debi A.

3/27/2017

In all the time since we bought our house, new, almost 17 years ago we have never had our heating or air conditioning checked by anyone. We have also found over the years that the builders skimped on many things when they built this house .

We decided to go with A-Avis for the yearly checkup after receiving fliers for discounted services. Ever since our first contact with Ed & Avis we have been impressed with their integrity and their drive to do things the right way, as it should be. They even put up with our little dogs that tried at every opportunity to get petted with not so much as a complaint. They were on time and respectful of our home.

When we needed to have our air conditioner and heater replaced, we added to our insulation and needed duct work, we were shown a variety of options and they explained the good and the bad of each one. Without any pressure we settled on what we needed that fit our budget .

From the first day at work we liked their approach to the way they do things. Ed demands 110% from his employees and that was evident from the start. When the time comes to do any other work on our home we will be calling Ed and his crew for sure!! We recommend their business to friends and family.

Kate G.

3/19/2020

I found this family owned business through here and they have good reviews so why not try. And yes we had also called different company for an estimate but they have the best presentation and quotation. They are knowledgeable,always on time and give you a call for any updates or if their ppl are on their way. They make sure you are satisfied on their work. They finished their job on time and made sure doesnt leave any clutter in the house. We had our installation last October 2019 but didnt get the inspection done until yesterday. It took a while on that but they are really helpful to escalate the process. The ppl who installed our HVAC are really nice i forgot their names and also staff in the office are courteous and reliable. I would recommend them for any kind of service they offer. Colby (owner) is awesome!

Holly I.

3/22/2019

We recently had a new furnace and thermostat installed by Avis. Their customer service is exceptional! Colby came out twice-- first to discuss options for the new furnace and then after it was installed to make sure everything was done properly and to help us program our new thermostat. The two technicians, Juan and Nick were extremely knowledgeable and professional during the installation process. Plus they fixed some issues we'd had with a whole house fan that was not installed correctly- no extra charge! They also cleaned up the dust and debris! We definitely recommend them. We signed up for their maintenance plan, too.

Brad M.

07/11/2023 12:00:00 SA

Nope!
Service Champions bought out another AC/heating company in the area, AAA AVIS Heating/AC. During the last year of the former business, we spent $6000 replacing an AC unit in our Redlands business. Before our year warranty was up, I call the same old number and got the new company. They told me that they were not honoring warranties on commercial installs.
And why would I ever do business with this new company? It's a rhetorical question. I won't!

Liz K.

07/06/2023 12:00:00 SA

The technician who came to my home for maintenance of my HVAC was outstanding. Raymond Elliott was courteous, on time and thorough. I'll ask for him for next maintenance visit! Very pleased with Service Champions and would recommend them!

Jeannie L.

3/21/2023

Rafael was great yesterday when he fixed a faucet in a bathroom sink. He also tightened up the tubing to the sprayer head for the kitchen sink faucet which had been drooping for years. He worked quickly, professionally and, as with all Service Champions employees, he was friendly and polite.

Service Champions is a GREAT company. I don't know how they consistently perform to this high level of service. I have used them for heating/air conditioning and plumbing repairs and installation. They are my go-to guys.

They get me scheduled quickly, let me know when the service person is on the way and always have the right tool with them.

Yvonne P.

6/28/2023

I had a drain inspection. It was very thorough and professional. Raphael was really great. I've used Service Champions many times. They are always on time, friendly and professional. They really do good deeds for free!

Julie H.

2/23/2022

Very professional and courteous. I would highly recommend them. Jose came out and gave me the estimate installed the water heater the same day
I'm very pleased with the service

Jim M.

5/13/2017

RIP-OFF
Received one of their flyers for a service call on my a/c.
I have a good friend who is in the a/c business who I've known for decades but he was out of the country so I called Avis.
Their tech didn't really service my a/c...he spent more time looking for unneeded repairs that I could be ripped off on, and that I should probably buy a whole new unit that he would gladly sell to me.
When my friend got back home, he came over to check out the list of repairs that Avis gave me totalling over $5000.
My friend told me to throw away that list, and all I needed was about $300 in repairs.
Stay away from this company!

Debi G.

1/27/2020

Thank Joseph for being so honest and giving my heat back! I woke up Saturday morning to no heat in my house. I called another company and they came out, went on my roof to evaluate and came down to say it would be between $500 and $700 or maybe more and they couldn't get the parts until Monday. I decided to get a second opinion and called A Avis. They sent out Joseph. After his evaluation, all it turned out to be was my thermostat! Thank you again Joseph!

L C.

6/28/2019

Joseph came out to service our unit. He discovered a problem. He's a great employee and very knowledgeable.

Heidi P.

08/07/2021 12:00:00 SA

This is an update to my prior review. So, due to my last review I was contacted by Gary, the manager director of a Avis Plumbing. He called me and told me that he was very sorry about what happened. He told me that if I bought a new toilet, then they would install it for free. I bought the new toilet, and two days later Jose, was here. He was really nice, knowledgeable, and friendly. The new toilet was installed quickly, and I couldn't be happier. In addition to my updated review, I give A-Avis 5 10 15 20 Stars. Not only did they follow up quickly they were very kind and very nice. That is not easy to find. If you're looking for a company for plumbing or air conditioning, only use A Avis. I was also contacted by a nice lady named Rashida. She made sure everything went well, and gave me her number just in case I had any questions. Thanks.

Marie F.

4/28/2017

We had a full system put in a year ago. Colby was very informative in selling us the system. Travis installed the system and did an awesome job. We purchased a service package and have had them out twice now. Today Jesse Ayala was the technician that came out. He was very polite and thorough. He answered every question I had and was very easy to understand. I would definitely recommend this company!

Gabrielle W.

12/14/2020

Since my review was posted the owner has called and someone else from the office has called. I appreciate the additional follow up. I'm still a little confused about the coupon, but I didn't feel like wasting more of my time. The service itself was 5 stars. Like I said in the previous review. The technician was efficient & friendly. He also was covid safe wearing his mask, we stayed more then 6 ft apart. Plus, the heater works!

Carol K.

7/29/2023

our A/C service was done in a timely manner. our technician, Ray E., was very professional and has a great sense of humor.

Estefan G.

07/08/2022 12:00:00 SA

My unit was working just fine prior to their AC tune up. Didn't replace filter correctly. Left covers off of outdoor unit drain lines. Still leaves and dirt on fins. Left old filter in AC closet. Called them back out 2 days later complaining that my AC stopped working after they were here. They sent Andrew tech back out but he did nothing other then offer to call out supervisor to sell new unit. Also added that if he touches anything he'll have to charge me...to fix what they seemed to have broken. I know my unit is older but to go out immediately following their visit is more then suspicious. Getting quotes now for entire new unit and will likely go with Burgeson's just because this. Will tell everyone I know to stay away from this company.

Rebecca T.

3/27/2017

Our HVAC died. We had to completely replace our old system. Being a teacher on a limited budget, I had to shop around. Qualified with Hero and went shopping for not a good contractor, but a fantastic one who would listen to my family's needs and stay within a budget. Got several qoutes from different companies. Decided to go with Avis because Ed Ballard spent the time to explain every item I wanted, and what I needed and didn't need. He took the time to look over my old system, roof, and attic. No other contractor spent as much time with us. He actually saved us money than what another contractor told us we had to do. Plus, he was more knowledgeable. We got a new system, roof repair and windows...all the items on my list at a good price. Ed Ballard took care of us. We got a great new system with all the new energy-efficient related items. Not only are we cool, but the air filtering system is great for our allergies. Ed was wonderful, and his team was very professional, respectful, and considerate. They set up the times, kept to a schedule and always called in advanced to let us know when they would be arriving. I highly recommend them if you need a new system or work done. It has been a while since I had a contractor take such good care of us and our needs. Since I have special needs kids, this is huge in my book. I trust Ed Ballard and have asked his opinion on our other home repairs. I have that much trust and faith in him.

Mark B.

04/01/2023 12:00:00 SA

Service champions were able to come back next day to fix a problem with my heater maintenance

Stephen I.

09/03/2017 12:00:00 SA

Ed and the whole crew were top notch from start to finish. The attention to detail from the thermostat to the actual unit is what made our decision to use Avis highly worth it. I would recommend Avis to all my friends and family. It felt like family was doing the job.

M G.

7/26/2022

Our AC went out and Service Champions responded within minutes of us sending a request for a quote. They were at my house within 2 hours and completed the work within an hour of arrival. Cody is friendly and honest. We are grateful for their service and helping us during these HOT summer days!

Erwin L.

08/09/2023 12:00:00 SA

Justin did an awesome job with answering all my questions about the diagnostic he was performing on my AC system. he was very thorough and explained how my system works and ways to improve its functions. totally satisfied with the service performed today by Service Champions!!

Noe Z.

7/24/2023

I was told by the technician they were too busy to provide me with a quote. He said it would cost 10k-15k. The technician didn't even attemp to find the leak. Oh and wanted to charge me 2k to recharge with a leak. SMH

Cindy B.

10/27/2016

I was really worried because getting a new ac/heating unit is very pricy. I looked this company up on yelp and looked at reviews and read nothing but good stuff!
Kris with a(k) came to my house and checked out my old ac unit and told me that it would still work for a while but the ducting was full of holes. He showed me pictures and told me that they can install new ducting . I asked if he could get someone out to give me estimate for the ducting. Coby came within 20 minutes and he and Kris explained to me all the cost of the job. I went with new ducting and ac/heating unit.

Miguel and his crew came within 2 weeks and finish the job in one day. They were very thorough and the unit is very efficient... I love my new AC heating unit!

I would definitely recommend this company. Great job you guys thank you!

Brad K.

11/14/2011

This business is unethical and a down right rip off. A few years ago My wife (we were not married at the time) had this company, who touted themselves as being the best in the business, install a new heating and air conditioning unit in her house. After about two years the unit was not working correctly so I called a very reputable company to take a look. What they found was that the units duct work was undersized and installed in- correctly along with the size of the return air being way to small. Also it was found that there was a part of the AC that was bad and needed to be replaced. ( they also said this part had to bad from the day it was installed) This part was under a ten year warranty by the manufacture. Avis also had to come out several times to balance the air, which they still never could get correct.

I called Avis, speaking to the owner who informed me that everything was properly installed. (if it was, why didn't it work?) I asked him about the warranty on the part (capillary tubes) and he said he would not do the warranty work. This left me having to shell out the $1700 for the part and having to pay for the install, which I could not afford to do.

Now, the heater has quit working.....do you even think for a minute I would call this company....not on your life! So what did we get for $5500, the same thing you will get....the shaft!

If you want a reputable company, call someone else, NOT THIS PLACE! Unless of course you don't mind being taken to the cleaners!

Jackie E.

7/28/2020

7-28-2020
Just had a visit to determine why my 12 year old air conditioner was only blowing hot air. Was afraid that it could be a major repair or possibly a new system. The service representative GLENN was very professional and polite. After an inspection, I was informed that it was merely a $383 dollar capacitor. Glenn repaired the piece, recharged the system and now it is performing great. I highly recommend this company as they are both professional and honest.

Virginia B.

11/04/2019 12:00:00 SA

Avis Home Services is the best! A big high five to Oscar S. from Avis Home Services. During his routine yearly plumbing inspection he found some issues that needed to be fixed right away (leak in garage washer water supply and water pressure regulator). He was very thorough and patient in his explanation as to which items really needed attention and those to just keep an eye on. I also had him replace a spigot in the front yard that was not functioning. Even though he had to make a special trip to obtain the necessary part, he fixed everything and even negotiated a discount for me! Avis gives me peace of mind knowing they warranty everything they do. Thanks again, Avis and Oscar!!

Lorrie B.

03/12/2021 12:00:00 SA

Emanuel was the repair representative that came. What a pleasure he was to work with. Explained everything, worked clean, checked everything and practiced Covid precautions including shoe coverings. I very much appreciated that. I joined there monthly membership as my units are not new and it will help with maintenance and any repairs needed down the line. Great company, great service and fair pricing. I hope Emanuel continues at this company as he is a great asset. Very happy with total service.

Kristin K.

10/11/2015 12:00:00 SA

MICHAEL EGAN IS THE BEST AC TECH!!!!! I was in desperate need of a company to send out a technician and after many failed attempts I called AVIS Plumbing, Heating, & Air Conditioning INC. The customer service was excellent and the lady put Michael on the phone who was nice enough to walk me through specific directions in attempts to troubleshoot the problem. After being patient with me and being on the phone with
Me for 45 minutes he came to my house. He drove all the way from Victorville to my house in Riverside on a Sunday !!!!!!! not only did he fix the AC quickly he educated me and gave me informative knowledge needed just in case future problems arise. I would recommend this company and Michael to anyone. Awesome work !!!

Brittney H.

6/17/2015

Michael E did amazing job on my A/C. Rats ate away on my wires and within and hour Michael had cold flowing through my house. He did such a great job I signed up for membership.

John J.

03/04/2020 12:00:00 SA

We had Oscar from Avis Pluming and Heating come out to do our yearly maintenance, He was very knowledgeable and easy to talk to.
He answered all of our questions and made it comfortable with his experience when we setup to have additional work done.
Thanks Oscar!

Loren D.

7/20/2023

We received outstanding and sincere service from Mike Meza at Service Champions. He was patient and carefully attended to our concerns of inefficient A/C. Our system was not blowing cold enough air and was doing it with much less force. He diagnosed the problem quickly and was able to get our system up and running despite the appointment taking him into the evening. Overall, very competent service.

Jenny J.

11/11/2015 12:00:00 SA

Shawntel came out and did our annual service on our heating and air system. She was great! Very thorough, friendly and explained what she did and maintenance work that may be needed in the near future. Great company, great employees, great service!

Robin C.

06/02/2018 12:00:00 SA

We have our a/c maintenance tune up performed by Avis nearly every year. Our a/c was installed in 2001 and runs great.
We also requested they replace our 40 year old ducting in the attic. Fantastic job. Professional, clean and efficiently performed job.
Owner Ed Ballard came to our home, explained everything and made sure we were in agreement with what we wanted/needed to be done.
We are very pleased with the results and highly recommend this company.

Rosemary V.

05/02/2018 12:00:00 SA

Happy, over joyed am I and my husband, for the excellent job that was performed by AVIS! From the first phone call to the last, and everything in between. We were first only interested in HVAC air system. After an informative estimate, Richard helped to show me in detail the difference between the two. What impressed me most was the option without bias or pressure, the high ethics of the company, and the execution of all the work. Attention to special details , everything and more addressed. The installation team, Miguel, and Jesus were a great team , in and out of my house for two days. They left my house better than they found it. Meticulous clean up after themselves. Very knowledgeable, polite, and work like ninjas!! if you haven't noticed ,we picked central air!! A pretty voice named Brittany was always on top of every detail to connect the dots. I have been delighted to say that this company adheres to the employ of individuals that work great together. To the buyer on the opposite side it is awesome to receive their very best. Now I get to settle in and enjoy my life about to change for this next season upon us!! Thank you Avis, we are glad to pass the word along!!

Ann L.

6/24/2020

This is an updated review regarding my first experience with A-Avis. Let me preface that when I'm happy with my experiences, I take time to write stellar reviews and my first 5 reviews on Yelp all got 5 stars!! I believe finding time to share good experiences because of how honest a company is and how they treat their customers first and foremost.

My original post was the very first 1 star review I gave because it was not a good experience for me, however, when management at this company heard my voice through Yelp, they reached out to me within the hour of posting it to make the situation right. Sheila from management assured me they will send a technician over the next day to fulfill my original request on what was quoted over the phone and I gave this company another opportunity. After my tankless water heater was serviced, I waited til the evening to make sure water was running and heating correctly and feel better about the situation.

The only thing I wish they could have done was simply problem solve this situation the same day. Since the office confirmed the recorded conversation that misinformation was given out, they should have honored the information immediately but it took something in writing for upper management to be able to see the disconnect. I'm a simple, happy Yelper, and I love giving out 5 stars but bc this was my first disappointing experience, I can only upgrade this experience from a 1 star to 4 star.

Maybe, if I have a bigger plumbing problem in the future, I will be able to contact you and have a pleasant experience and I will have an opportunity to give you a 5 star rating immediately afterwards. Thank you for reaching out!!

Lizette Z.

6/15/2020

Called this company and they were quick, knowledgeable and great! I would highly recommend this company to everyone. Happy with their work, customer service and service people. Max is very knowledgeable at his work and very polite.

Thank you A-Avis

Isabel C.

03/09/2023 12:00:00 SA

Our shower backed up and Service Champions sent Rafael Barraza to clear up the problem. Mr. Barraza was courtesy, knowledgeable and fixed our problem quickly. We are always pleased with their service and highly recommend Service Champions and Rafael Barraza.

Greg D.

06/02/2023 12:00:00 SA

Great service and Brandon was friendly and hard working!!!!!!!!!!!!!!!!!!!!!

Best value!!!!!!!!!!!!!!!!!!!

Jonathan M.

05/03/2023 12:00:00 SA

Great job by Jonathan yesterday (yes, same name as me, no I'm not reviewing myself, lol).

Jonathan was super helpful, explaining pretty much everything to me and providing me with tons of information.

I've had Service Champions twice now, last year for a plumbing issue and this time for AC service and tune-up.

I recommend giving them a call.

Michael M.

05/04/2023 12:00:00 SA

My service tech was Austin, he was GREAT! He took a lot of time explaining and showing pictures of things he found so we would be better informed! Thank You Austin!

Roxana K.

12/25/2017

Sean Hawkinson did such a great job servicing our heaters that we requested him for our next scheduled service. He was professional, very knowledgeable and extremely thorough. We could not have asked for better. We highly recommend AVIS to anyone looking for a plumbing, heating and air conditioning service.

James D.

4/24/2017

Our technician, Jesse Ayala, arrived at the house and explained all the details of the work he is about to do. He was very professional and knowledgeable and was very aware of what was going on with our air conditioning unit.
Jesse was very thorough with all of his work and made sure that everything was taken care of while he was here. At the end of the mtg. he gave his recommendations & long range plans.
Professional visit & pleased w/the results.
Recommend to anyone and hope you get Jesse.

Kelly E.

06/06/2015 12:00:00 SA

Look some place else, for your plumbing needs!!!!!!!! Beware they tell you what you want to hear!!!!!! I called on Thursday to get service for a leak, told them exactly what I needed because we believed it was under the concrete I even called back to make sure that there equipment to detect the leak could check PVC and she assured me that they had a camera and other leak detection tools that the service guy would bring with him. The appointment was for the next day (Friday) between 12-5, at 9am I get a call that the service tech that she was sending was out on an emergency call and would not make it out to my house at all that day, she said she could have him out Saturday and we agreed to the time of 2-5 at 2:15 I get a call that the tech will be at my house closer to 5. At about 4 the tech calls and says it will take him 40 minutes and am I ok with that. I said yes of course we have been waiting, I said I hope you have the tools you need and he said he needs to come look first. When he comes he asks some questions then he says he will need to jack hammer the concrete to find the leak, we said no you don't and asked where is the camera and the leak detection equipment that you were supposed to bring? he then proceeds to tell us ok well I'm going to be honest with you I started a month and half ago and when I started AVIS had a truck stolen and all the equipment was on that truck!!!!! So they lied to me from the beginning, I am so angry at them, this is bull that they can treat a costumer that spent over 10 grand with them on another project and just leave me with nothing being done.....I can't trust anything they say..... I would not give them any stars but it's making me give at least one!!!!!

Victor B.

05/06/2016 12:00:00 SA

***UPDATE***

I'm compelled to write the an update review on AVIS and my situation. After writing the initial review, I quickly received a call and visit from AVIS. Ed visited me and genuinely apologized for any misunderstandings and made it right beyond my expectation. Ed took the time to walk me through the details of the system.

For me, it is not so much about the resolution, as it is the straight-forward with integrity approach to resolve the situation. A company's success is predicated on its service, and I sincerely appreciate the AVIS team's undying effort to make it RIGHT! AVIS made it right. I would also like to add--it is not often you run into service providers that truly intend to exceed their customer expectations.

I certainly recommend AVIS to friends and family. I will be using them on future needs.

Kevin R.

08/06/2019 12:00:00 SA

I had A-Avis instal a new HVAC system for my home 4 years ago. It has worked perfectly since. I signed up for their monthly maintenance program and I want to give a big thumbs up to technician Anthony who came out today and spent over 2 hours Cleaning, checking and notating all of the parameters and settings on my system! All I paid for was the new filter!

Thank you Anthony, and thank you A-Avis for a job well done!

Karen G.

6/24/2012

Avis offers a $79.00 A/C pre-summer check. A/C was working fine when the tech came out. His recommendations amounted to almost $800 in service. Had him charge the system for $250. $350 if I did not get the maintenance package. He also wanted to install an easy start capacitor for $450. After a little research, I found that this part sells for $12 to $25 and can be added to the unit in less than 5 minutes. This same pre-summer check was done by another Avis rep 2 years ago on my 10 year old unit and the tech found everything in great shape. Scamming extra un-needed services may come mainly from the individual technician and not the company. I was unlucky enough to get a real scamper. Nonetheless, the company should be more critical of service that is performed by their individual techs.

Harrold S.

11/09/2015 12:00:00 SA

Called Avis, set up an appoitment on the same day, which was awesome and had a pleasure to meet Chris the AC/HEATER tech, who did an AMAZING job of not only troubleshooting but fixing the issue and more.. explained things I did not know,checked and inspect with no extra cost..thanks again Chris, i'll be calling in next time, and ask for you!!!again great Job !!! A+++++

Claudia L.

4/25/2019

I have been with Avis for 10+ years. They are always 5 star review. Now about my two guys John and Joseph. So pleasant, easy to be around which is good for business. I found them to be totally professional, they answered all my questions. Their information base was excellent. They were clean and accommodating. I can't say enough good about both of them. Note Avis: Give them both a raise!!! Your very pleased and loyal customer, Claudia.

W I.

08/05/2016 12:00:00 SA

We have been in our home 18 years and have tried several times with several different companies to make our house heat and cool well. It never happened and the electric bills have been....well let's just say crazy. Avis has made a world of difference. Our home is finally cooling the way it should and our bill has been cut in half. We would HIGHLY recommend this family owned small business for all of your heating and AC needs.

Tom T.

08/09/2016 12:00:00 SA

Had a service call on ac unit and mike Egan fixed problem asap and didn't even charge me awesome. The problem was minor but he fixed it so it's even better the new. Thanks mike Egan

Krystalyn A.

07/08/2013 12:00:00 SA

To AVIS Manager,

I would like to compliment the two technicians you sent to replace the ducts in my attic. Luis and Enrique were very professional, courteous, worked well together and did a beautiful job. They were hard working and rarely stoppped. They cleaned up everything after they were finished and left nothing behind. They are a great assett to your company, and I would refer them to any of my friends and neigbors that need work done.

Sincerely,

Alice San Pedro

Critic F.

08/11/2012 12:00:00 SA

What a lying crook! He not only tries to take your money in the beginning but angles another way to take more money from you at the tail end. He has a terrible reputation in the community for ripping people off. Please do yourself a favor and go with someone else. He doesn't complete his work all awhile telling you he's going to be there. He isn't a man of his word and has consistently changed his agreement. His office staff is extremely rude and unprofessional. He wants you to pay and enter all these different agreements but doesn't follow through after He has your money in his hand. and beware He likes to use his wife as an excuse for his actions.

Erica L.

10/02/2019 12:00:00 SA

So far I've had an excellent experience with this company. First, with Walter fixing our upstairs AC unit and ensuring we received the best price possible. Second, with Mike performing our heater maintenance service and repairing a part to ensure future, more expensive repairs wouldn't happen. Very professional friendly technicians that don't make you feel like they are trying to sell you unnecessary products. The staff on the phone is always great too and accommodating with my schedule.

Michael R.

12/15/2016

Recently had my annual heating system inspection by service tech Jesse and a separate annual plumbing inspection by service tech Ramon. We did a major Central unit changeout 5 yrs ago and have continued with the Avis silver program which includes annual inspections and discounts on parts and labor. Both technicians were total professionals, knowledgeable, and courteous and did a through job checking then sharing test results. Their service is top notch with an excellent support staff. Highly recommend these folks.

Priscilla M.

07/07/2018 12:00:00 SA

It was hot. Very hot. Record breaking heat as a matter of fact. Did I mention it was HOT! I came home to an air conditioned home that was not working! I was very grumpy and HOT! I called Avis immediately. The office staff was so lovely on the phone. They talked me off the ledge and got me scheduled for service the following day, Saturday. Not 30minutes later, the office called and a tech was on the way. Yea!! Jose diagnosed the problem quickly ( a very filthy filter) , replaced it and got us back to the frozen tundra quickly.

Moral of the story? Save yourself time and always call Avis first. Best service, best people. Period.

Tyrell H.

2/27/2020

I needed some upgrades for my older home and I'm glad that I found this company. Ed Ballard came to my home and we discussed about my need for new wall heaters. I'm glad that he decided to check my attic crawl space and my tank water heater because I was well overdue for a new replacement water heater and new insulation in the attic. Ed brought in 2 of his guys and finished up the work within 2-3 days. Now during the wintertime, my home stays warm, the heaters work great with new electronic thermostats, my water heater upgrade is working just fine. I couldn't be more happy! Their prices are very reasonable and I was able to get easily approved through their financial loan company. I definitely recommend Avis for anyone that is in need of work done to their homes. Very trustworthy company, honest, friendly, and dependable. Thank you Avis and we will be doing business again in the future!

Shawn P.

07/05/2023 12:00:00 SA

I had both of my HVAC units go down and the technician Michael and Supervisor Christian were fantastic! Michael did everything he could to repair the units and Christian was very informative and helpful in the process to replace the units. I highly recommend not only using Service Champions for any repair issues, but signing up for their membership as well. I've been extremely satisfied.

Angie M.

7/27/2023

Another great maintenance visit from Service Champions. Thank you for such great friendly service today and last week too. Thank you Alex for your A/C maintenance service. Thank you Rodger for your Plumbing service and replacing a couple items on two of my sinks. Thank you Frank for the consultation on the insulation. These guys are always courteous and professional!

Flora G.

3/29/2017

From beginning to end, this company was fantastic! Ed came to our home and inspected our existing system. He explained his system thoroughly and told us he could definitely help us lower our summer a/c bills! He was able to start our job very quickly. His operation is so professional. The crew he sent (Miguel and Christian) were exceptional! They were very punctual and worked hard all day. This work is dirty and they didn't hesitate to jump right in and do whatever needed doing. Their expertise is quite evident! The installation went flawlessly as did the insulation. The office staff was very helpful and able to answer all questions regarding our new system. We are so pleased with our new system and the air smells cleaner already! Excellent overall experience, very professional on all levels! We are looking forward to lower bills this summer!

Babie B.

6/15/2019

Just wanted to give a review on Avis technician Mr. Kai. He came and serviced my AC unit today, and did an AC tuneup. Mr. Kai was very professional and very helpful and very very patient. He answered all my questions diligently and you should commend this young man for his work thank you. José C.

casey s.

8/16/2016

happy with the service. Ed very nice and friendly staff was good too. service techs worked their tails off! hottest days of the year and they pushed thru, with good attitudes. I feel we got excellent service and would recommend

John C.

9/29/2020

The whole experience was exceptional. First was the process of deciding on the equipment, after touring our home and checking out the old equipment. Ed was very informative and provided 2 options, we decided to go with a 16 seer system. Once the decision was made, the whole process was fast. Michael who did the installation and was impeccable, wearing shoe coverings and a COVID-19 mask. His assistant, Andrew was respectful as well. They showed up as promised, on time. Both were careful to keep our house, inside and outside, clean. We are so pleased, especially with the current heat wave, knowing we can run the system affordability. Our old system didn't have a seer rating, and was cost prohibited to operate.

Prince S.

12/06/2017 12:00:00 SA

We recently moved into a 15-year-old house. Our HVAC system was on its last legs and needed to be replaced. Our water heater and pipes also needed replacement. We had very little insulation in our attic, and the whole system full of dust; the previous owners probably did not maintain anything beyond replacing A/C filters. So we called AVIS, and they got us scheduled within two weeks. This company is 3rd generation family owned, and Colby came to our house to explain how our current system was set up and how they would replace it. He was very thorough and professional. When the teams came, they were equally polite, thorough, and professional. More importantly, they were on time, and even made sure to clean up everything to the way it was pre-install. Everything trickles down from the top, and everyone at AVIS is the definition of professional. I highly recommend them!

Christine V.

2/22/2023

The kitchen sink faucet had been leaking for some time. we called Service Champion, as we are members, and they sent Rafael Barraza to do an initial check on the cause of the leak. He was extremely pleasant to speak to. He shared the options available to us, as the old faucet was not reparable. We paid the $19 for the initial visit yesterday. We requested that he come back to do the actual job. He was very friendly, but he never was less than professional. I would highly recommend his services to whomever might need a plumbing issue resolved. My husband and I are completely satisfied with the work provided by him and Service Champion.

Christine V.

Greg J.

9/26/2015

Mike Ecan arrived on time and presented himself very professionally. He was very knowledgable and courteous. He explained what was doing and did a superb job.

Thanks

Greg w. Jepsen

Aj Z.

9/19/2017

This is by far the best company to go to. We purchased a new Amana condenser and had new ductwork placed. We are so happy with the end result. I cannot say enough good things about Ed and his team, they are top notch. Everyone we came into contact with or talked with at Avis treated us like family. Avis can be trusted with your service needs and will ensure whatever is done is top quality.

Mark H.

6/13/2016

Miguel Montano from Avis Heating and A/C came to my home this morning to repair a leak in my A/C unit and also to offer suggestions on how to permanently fix my A/C furnace filter access opening. Miguel and his partner were GREAT! Not only did they do a great job regarding the leak repair, but they were prompt, extremely courteous and explained everything I needed to know. Lastly, Miguel offered a recommendation for a viable solution for permanently fixing my A/C furnace filter access opening. Miguel even told me he will request that he personally be assigned the repair job. I'm one happy customer. These guys truly understand customer service I wish all contractors coming to my home were more like this...

Ton D.

5/27/2021

The initial interaction with their service personnel wasn't pleasant and friendly. While they resolved the slow kitchen sink drainage issue that I had, but I think it's after the fact that I felt they had upsold their hydro jet service which I paid $1100 for. Now I know it shouldn't cost this much.

Kathy G.

9/27/2022

I set up an appointment to have my AC serviced. Austin and Josh came out when specified, took time to explain everything both before and after completing the required work. They were both very informative without being pushy. I ended up getting the membership in order to keep my unit in good working order as well as to keep an eye on my water heaters and heater. They were very mindful of my home, wearing protective booties and placing a door mat at my front door as to not track anything inside. I definitely would recommend this company for any of the services they offer. If you are around the Jurupa Valley area you may be lucky enough to get Austin and Josh also!

Marilyn G.

05/09/2017 12:00:00 SA

I asked for an Estimate of Cost to put in Central Air in my Home. I set an appointment, Richard was right on time and within 1/2 hour I was SOLD. He was very Professional, Knowledgeable, Nice, Respectful and Efficient. What was the BEST was how Proud he was of HIS company, AVIS, and how much he LOVED HIS company!!

Within that very same week I had an appointment set for the installation of my new Furnace and brand new Central Air Conditioning. James and Joey arrived on Schedule and began the process. They were very Professional, Knowledgeable, Nice, Respectful and Efficient. They kept me informed of their work every step of the way. They also were VERY Proud of THEIR company, AVIS. They LOVED working for THEIR company, AVIS. Their positive attitude was evident in their whole demeanor towards their work, their humor was infectious, they were wonderful to have in my home for two full days!! Thank you so much for sending James and Joey to install the Avis Products, they were FANTASTIC!! They both deserve days off after all, what seemed like, extra work they put forth to complete my Central Air and of course, a Big Raise!!

My husband and I have utilized Avis for many, many years now, in fact Avis installed our Furnace over 10 years ago. I have been a Club Member for the Furnace and the Water Heater for almost a Year now and Avis has always exceeded my Expectations. They have always followed up with me before, during and after a Service Call.
If I could I would give Avis a 10 Star Rating. I have worked in The Customer Service Industry for over 40 years and Avis reaches Above and Beyond all limits for their Customers!!

Doug Q.

9/27/2019

My Air Conditioner broke on a Wednesday had a inspector come and see it. Recommended a new one and would take two days until they could install. Come Thursday was told it could be installed a day earlier. Two young men named Michael and Andrew, I believe, came and installed it with professionalism and respect. I am handicapped and really need air conditioning to be comfortable. And they sent a young man named Chris to clean my airducts the next day and he too worked with professionalism. Thank you very much.

Ernest L.

12/14/2016

FIRST CLASS - PROFESSIONAL - TRUSTWORTHY.

We are very picky with men who enter our house since we have 3 kids. Their repair technician, sales rep, new install technicians, and phone customer service rep were all friendly, knowledgeable, and helpful.

FAST TIMELY SERVICE: Our HVAC system was working OK, but when we shut off gas to fumigate for termites, the gas company inspector said our heater furnace was bad. AVIS was able to come to our house within a few days - sooner than other HVAC companies in our area.

REPAIR SERVICE - ACCURATE AND TRUSTWORTHY: Their technician showed us the damage (he took photos) inside the heating unit, and also analyzed that the ducting system was inadequate for our house. He also showed me the old filter that the previous house owners had neglected to change for a long time. It was not even the right size, leaving a gaping hole so that the air was essentially unfiltered. He tested unit to ensure no carbon monoxide was leaking into our house. Then he replaced the filter with the right size and we were able to use our furnace/heater; however, he told us that the damage in certain parts would cause slow water leak and deterioration - which correlated with what I saw in the walls of the structure supporting the furnace. There were rusty water stains and deteriorating of the dry wall. The damage the technician reported also correlated with was the city gas inspector told us. The technician also wore shoe mitts/covers to keep our house floor clean. He was very respectful, polite, and technical proficient and knowledgeable - at least that is my opinion - and I am a former college aerospace engineering major, and currently practice as a physician (M.D.).

SALES REP: Analyzed the square footage of our house, how long we planned to stay in house, estimated age of our HVAC system, and explained the various types of HVAC systems we could purchase. We selected a basic model that still had a good reputation and was capable of supplying our house (5 ton system for 2100 sq ft 2 story house). He even gave us a deal on the HVAC filter. After we made our selection, he was not pushy or anything. He just gave us the facts, we selected the model based on our technical needs and personal preference.

INSTALLATION OF HVAC SYSTEM: Because of the good price AVIS gave us, we decided to replace our entire HVAC system. Within a few days, 2 technicians came. They removed the old units (1 in our backyard, and 1 unit in the garage), put the new systems in, and tested them out. Everything worked fine. They were professional and completed installation in about 9 hours.

AFTER INSTALLATION - The HVAC system they placed worked perfectly. We can tell it is much more powerful than our old system, and yet it is more energy efficient. So more heat and cool air (depending on season) for less cost.

Jeannette G.

10/08/2018 12:00:00 SA

We have used AVIS for about 12 years. We recently purchased our second home and are still using them. The staff is always top notch. We can trust the work is going to be done thoroughly and correctly. In an age where customer service is rare, this company makes it a priority still. Last week, we had the pleasure of meeting Jeremy, who did an amazing job and explained everything (in our new home) with great detail. Thank you AVIS for your continued commitment to your trade and customer service.

Seth A.

03/12/2019 12:00:00 SA

I am very happy with A-Avis service on my rental property! I had a call from a tenant that the washer was flooding the garage (a call that no one wants to get). Fortunately, I was given a recommendation from a friend to try Avis and that they would be very ethical and fair priced. So I called and within the hour they sent out a tech who was able to assess the issue quickly (a clogged pipe). They snaked it and everything was back to normal!
I have already recommended them to a friend for his HVAC to be replaced and I have a project in Big Bear that I plan to hire them to complete as well!

Kevin O.

4/30/2021

I contacted this company to get some business plumbing work done. I got a call back from them stating We don't do plumbing, only A/C work. I explained to he man who called back that their Yelp AD (and pictures) all show A-AVIS doing PLUMBING work, and A/C. This was in Palm Desert, CA.
I suspect it is a broker type service.

Ashley K.

12/28/2016

Awesome service! From the guy that came out to give us a quote to the installers- they were so nice and answered any and all questions I had. We got a new ac & heater and they came over to put them in quickly and made sure we had even a few extra things that we hadn't thought about needing. Everything looks and works great couldn't be happier!

Dallas S.

05/11/2020 12:00:00 SA

The A-Avis tech came out Saturday evening when he said he would. On time which is very important in my opinion. He was able to determine the issue and it was resolved quickly.

I will use them when needed in the future.

Brett B.

8/27/2020

I am on the annual maintenance plan and Anthony came by the house today to service my AC. He was very professional and courteous during the service. After he recommended a few items but no pressure. I am very pleased with the level of service of the Avis team and would recommend them to anyone.

Michael M.

12/14/2017

We have been customers for AVIS for many many years. They have been great and professional everytime we call them and on time when we have an appointment. Recently we had a issue with our heater and it died after 30 years. So they offered a really great deal for a new heater. We made a deal and they did an amazing job the heater is better saves money and since they helped cleaned out our ducts the AC is working better then ever. We want to say thankyou to AVIS because they always get the job done and clean up after themselves like they where never there.

David W.

08/02/2023 12:00:00 SA

I inherited Service Champions from Avis Heating/AC. When the 17-year-old AC unit I purchased from Avis quit working Service Champions diagnosed the problem as a fan motor issue.

The fan motor was $824.00, the fan blade was $363.00 and the fan control unit was another $363.00 for a total of $1550.00. However, the fan motor would take a week and a half to receive. They suggested I consider purchasing a new unit and I requested an estimate.

I called Ballard Heating/AC for a second opinion. When the Service Champions technician saw the Ballard truck he called his boss to cancel the estimate.

The Ballard technician was able to replace the fan motor using the existing fan blade, recharged my system, and got it up and running for the same $1550.00 They also suggested a new unit and gave me an estimate on the spot and would deduct the $1550 off the price of a new unit.

The following day Service Champions refused to even give me an estimate when they found I was getting other estimates. I do not trust nor would I recommend Service Champions.

As a side note Ballard Heating/AC is installing a new Carrier unit on my house as I write this review.

Virginia P.

07/05/2022 12:00:00 SA

Came out to my house and found that I had no leak like the other company had said. Very happy with the customer service and even signed up with their service agreement.

Michael A.

06/05/2017 12:00:00 SA

Raul M and Jose Luis L. did a terrific job! They arrived when promised, were professional, courteous and thorough. They explained everything, went through the product guides with us and showed us how to operate. They did a bang up job cleaning up their work areas. You can't tell any work was done in our house today. We are really excited about the new rooftop package unit, and having the ability to control the system through the cell phones. It is finally cool inside our house when it 107 outside! Definitely recommend.

Steve S.

4/25/2023

My A/C went out last fall and Carlos was dispatched by SC and he did a quick diagnosis, found the problem right away and did a very professional repair. Carlos was on time and didn't waste time. I appreciate professionalism and SC was all that. Thank you!

Yolanda F.

7/13/2020

The team from A Avis was extraordinary all through the process of working with them. From the appointment set up, to our estimate and honest assessment of the work to be done, and the actual work itself, we felt taken care of. Ed Ballard and his team had a fairly big residential job to do for us: 2 new HVAC systems, redoing electrical, installation of an attic fan. We were given several reasonable options that matched our budget and comfort level. Many thanks to Ed, Marcus, Chris, Immanuel, Roonie, and Glen. We are enjoying a nice, cool, comfortable home. Well done!!

Nancy C.

03/04/2023 12:00:00 SA

This is now our go to for heating /AC !
Cristian V. Was our service Tech'.

Our tech explained everything and did a great job cleaning /servicing our Heater .. We have a big Carrier unit and he took the blower motor out n showed us that it's ok now but a tad of oil so keep up the servicing to keep it in check .. He took out the blower outside n cleaned !!
46 yrs in this house n never had that done !! Heater/AC only 8 yrs old but this guy did everything except make dinner lol To add another incentive we had a coupon .. saved $$$
Call SERVICE CHAMPIONS in Colton !! ( We live in Rancho Cucamonga) They made phone calls to let us know when he is on his way .. Thank you Cristian V.
If we could do 10 we would !!
Nancy & Larry Chavez
( we even signed up for their CHAMPS -Rewards membership )

Giselle E.

5/16/2022

I called and sent a picture of the of where our A/C units were and they said they cannot do it because it's over 30 feet. We pointed out that they should be trained and then they hung up on us.

Don't send fliers out if you cannot do something that's technically your job. It's deceptive! Put that information on your fliers!

Will not be calling them back or referring them to my business partners.

Amber W.

3/14/2022

Professional, efficient service. Jose arrived quickly and was able to fix my parents' water heater on the same day. It's not fun having no hot water so we were happy they responded promptly and got the job done! My Dad (who does not have a yelp account) wanted to make sure they got a 5-Star review here on Yelp. Thanks for the service Jose!

Mark C.

03/03/2017 12:00:00 SA

Called and had a technician the same day. The technician Andrew Huggins did a through job inspecting the air.
Explained all the issues.
I would recommend the company and service.
We bought a service policy and will use the company for our air needs in the future.

Amber M.

10/17/2022

I had service done my kitchen sink replaced and my water heater replaced and the plumbers did such great job! They were very thorough

Robert S.

07/08/2023 12:00:00 SA

We have a service contract with Service Champions and they have done an exceptional job maintaining our HVAC system; they have identified possible issues in future, but our system just keeps on working efficiently. Our last service improved our interior cooling temperature by 3 degrees, making our system more efficient and lowering our cost to operate. Thank you Jonathan for your service.

Michele N.

6/14/2023

As part of our membership we scheduled a plumbing maintenance. Jose came out to inspect everything. He found corrosion on our new water heater. He took pictures to show us the problem and was able to make repairs on the spot. We also had a problem with the toilet running and we asked him to repair that too. No problem. This is the third time we had Service Champions out for maintenance or repair and we've had great experiences each time.

Masara B.

10/10/2016 12:00:00 SA

My husband and I were tired of the upstairs of our 2 story home never cooling. We contacted several companies and decided to go with AVIS. They had stellar customer service! I never once felt pushed or like they were trying to oversell. We ended up getting a new AC unit put in and haven't regretted it for a second. Ed came out and made sure everything worked perfectly. Installation began quickly and we were kept up to date on the entire process. Our home feels amazing now and our upstairs finally cools down. If you are looking for a professional, friendly, and competitive company for your heating and cooling needs, I highly recommend checking out AVIS. You will not be disappointed!

John M.

07/08/2022 12:00:00 SA

I called today for information and was WOWED by Dominique!!! She was super friendly and beyond helpful. I had called a few places before coming across Service Champions and met with rude and unhelpful people. Dominique turned my day around. Her positive energy and welcomed helpfulness was just what I was looking for. My appointment is upcoming but I just wanted to PRAISE DOMINIQUES SERVICE SKILLS, she is a Wonderful Asset to your Company and I personally THANK HER FOR HELPING US TODAY! I SINCERELY HOPE HER SUPERVISOR OR WHOMEVER IS IN CHARGE SEES THIS. She definitely deserves the recognition.

Merle B.

11/09/2017 12:00:00 SA

I signed up for the quarterly check-ups, each time someone came to my home I was told I needed a new filter, even though, I purchased the best filter they sell a few months earlier.

I canceled the service and I am still getting billed for the service. Do not buy there service for $17.95, a month, it is not worth the money.

This morning, I received a call from Ed, at Avis. He was very apologetic and wanted to make things right. He was very sincere and addressed all of my concerns, I was very surprised by the call. Ed, is a business owner that wants to please the customer. I retracted my negative review, and will continue with Avis.

Ray M.

09/02/2023 12:00:00 SA

Marco was professional, thorough, and very polite. He answered a nagging plumbing question for me even though he was here for my HVAC system.
I have been a member of Service Champions for many years and have not regretted them checking my HVAC and Plumbing twice a year!!

Anthony V.

10/20/2015

We had Avis air and plumbing to our home for repiping of our plumbing pipes and this week we had our ducts completely replaced. This type of work is completely very hard type work. The two men who came todo the work was named Leo and Gabriel. They really work extremely hard at their profession This service took one long long day, but their work ethic was incredible. We couldn't tell them enough how much we appreciated their work and how they used many tarps inside the house. The end result will be around for years to come. We or the next owners will appreciate how cool the inside of the house will be. With this green ducts coming with a lifetime warranty, we look forward to any hot days. Leo and Gabriel we thank you very much and we hope your family understand how hard you two work. What you do not just anyone could do. Anthony and Marie VENEGAS

Jonathan G.

4/24/2020

First hot day of summer, so we switch on the AC and instead of cooling the house we turned it into an inferno. Called Avis the next day and they were able to fit me in same day despite the high demand (major points for that). The tech, Carlos came out to give our system an eval. He was an absolute professional as well as being friendly. In this era of Covid he kept my mind at ease with proper PPE and was very conscious safety wise. Despite wearing the mask in 96 degree weather he was friendly and professional. He gave very detailed explanations and let me watch as he checked the system out. Really impressed that he was able to maintain his composure after spending a while in an 120 degree plus attic. Can't recommend Carlos enough, tradesmen of that caliber are quite rare. Alas; our condenser was shot, and since it used R22 as the coolant, it was not feasible price wise (or environment wise) to fix it. Once Carlos and I discussed, he offered to get someone out who could give me an estimate for a couple of options. He called the owner (Ed) and Ed was willing to drop what he was doing and came over immediately and walked me through the options with our system. He was very honest about what needed to be replaced and what didn't. Luckily our coil is also compatible with R410 which will save us a few grand easily. That's not something many companies would have pointed out. Really genuine guy. Also, very committed to making deals happen. During these uncertain times, these bonafide pros made life quite a bit easier.

Carol S.

02/11/2019 12:00:00 SA

If you ever receive a letter from A-Avis offering their services please do not hesitate to give them a try, you will not be sorry! That is what I did and I want to share my very positive experience. I had them come over to do a tune-up on my furnace. Glenn was the tech and he was so knowledgeable and friendly and let me know facts about my HVAC system that no other company had ever bothered to inform me about. After going up in the attic he told me that the ductwork was in really bad shape (I was aware of this from past maintenance done by other companies) I said I could not afford to get it fixed and that is when the topic of the HERO program was discussed. I said I would like more info and an appointment was arranged the very next day with the owner, Mr. Ballard. I liked the fact that this is a family business and Mr. Ballard is very easy to talk to and explained all of the products and services they offer that would end up making my home a more healthy environment. He ended up with a very excellent plan including new ductwork, HEPA filter, air scrubber and new insulation. The day all of the work was performed went perfectly. The team consisted of Glenn who cleaned the blower and coil to make it like new again. Chunn worked on the HVAC unit and reconfigured it to place the filter unit into the correct alignment and also fixed some other components that were never done correctly on the original unit. Very outstanding at what he does! Clint was great and worked very hard installing the new ductwork. All team members were friendly, efficient, very hard working, and tidy and most important to me they did not seem to mind all of my many questions throughout the process :) The next day I had the insulation team come here and once again could not have been more pleased with everything they did. Excellent in every way! Do not want to leave out the wonderful office staff who were super at calling me every step of the way to keep me informed of arrivals and always seemed happy to answer my many questions. My HVAC system is working the best it has ever been and I look forward to saving money as well on my gas and electric bills in the future. Thank you Mr. Ballard for everything, so very pleased and feeling blessed that I found your company!!

Mandefro D.

8/15/2023

we have an appointment for AC Tune-up service on 8/11/23 ,with Service Champions Plumbing Heating & AC , to just keep our AC function good since we have a baby and run the AC 24/7. Raymond did good job doing the Tune-up of the system and after he finished the inspection of the whole system he recommended reduct in attic and called Cristian to give us an estimate. Cristian came around 5:30pm and gave us an estimate that was $13,000 and very pushy and tries over sell and came down to $11,300 due to a special his boss told him. He talked us to apply for a credit card with 18 months of 0% in interest rate. We keep telling him to give us a time to think about it but he insisted we sign for this deal otherwise the price will go up and let my wife apply for the credit card and sign the contract. I called the company the next day on 8/12/23 to cancel the appointment and the contract. Stephen who answered the phone was nice and told me someone will call back in an hour and cancel for me. I waited 2 hours and no one called me back and called the office back and she said she was sorry and she will cancel the order herself. I requested an email about the canceling ,she promised she will but I didn't get any confirmation email. After waiting about 30 minutes I called back and Andrew answered the phone and he promised me it's cancelled. He also stated that every conversation is always recorded, I don't know why they don't want email or text the confirmation for canceling .just to make sure,I also emailed them to cancel and no response. I also called Cristian to let him know we are canceling but he was not happy about it and trying to tell me we signed a contract but I told him we have 3 days to cancel and he corrected me and said we have 5 days. He told me someone will call me to help me cancel since there's a paperwork to sign. The guy who called me, I think an area manager tried to offer me a 25% discount , knocked the price to $8,500.since we decided to get a 2nd opinion we declined the offer. This guy are like a salesman. I still recommend the tech Raymond who did the Tune-up.

Brian N.

4/30/2014

I was looking for a quality heating and air conditioning company for an elderly relative in Colton, CA. I did a lot of clicking around the web to find a company which looked reputable. My search turned me to Avis. Their technician came on time, fixed the issue and was polite to my relative. What more could we want.

Donna R.

10/06/2019 12:00:00 SA

Ed, Colby and their staff are great!
I felt they went above and beyond to accommodate me.
I ended up spending $8k on HVAC services.
Avis ROCKS!

Haylee C.

6/30/2023

Not a fan of the experience I had on the initial call with the dispatch line, but once being connected with the technician, everything was great! I got a technician named Christian, who serviced my home in Riverside, and he is awesome, definitely an asset to the company, he went above and beyond to make sure I was happy and taken care of, and I hope the company treats him well, and rewards his excellent service!

Cameron S.

07/08/2020 12:00:00 SA

I'm going to keep this simple, when I pay $6500 for a complete new A/C system, I expect it to be installed correctly and have what was agreed on actually completed by the install team. I hired A Avis to replace my entire system and after meeting with Ed, agreed for the work to start the following day. Yes he's a salesman and yes he talks a lot but I don't hold that against him, it's his job to sell his company, as long as I get what I'm paying for. After the install was completed and the crew left I noticed a loud gurgling sound coming from the bathroom sink. After doing some research online, I decided to take myself into the attic and noticed water on the ground. Naturally this caused me to panic so I immediately took a picture, sent it to Ed and he said to shut the system down for the night and they'd have someone come out in the morning. An older, more experienced technician from Avis came out the next morning and said that the condensation pipe was done wrong (by the installers) so he changed it and everything should be fine. Me being a worrier, I decided that since that had been done wrong in the first place, it would probably behoove me to have another set of eyes come inspect the full system just in case. So, out comes another company who I now know to be 100% honest and trustworthy, to inspect the system. Not long after hooking up his sensors, he called me into the attic to show me first hand what a few of the issues were with the install. Part of the install deal was having all my ducts checked and sealed, which was not done. I personally felt the air leaking out from almost every duct where they meet the system and the sensors said 70% of the air was escaping into the attic. Problem number two, there's a sensor on the unit that controls how much Freon flows through the system and it being misplaced can damage the system. It was just placed on a line in the wrong area, without mounting hardware which we found in the attic, new in the box tossed to the side. Third issue was again, the condensation line...oh that dang condensation line, didn't have a trap so he rebuilt that as well. Bottom line is, what was supposed to be just an inspection turned into a $625 job that carried on for 5 hours to fix the issues from the install team from Avis. Why didn't I call Avis you ask and demand they fix these issues? Because I only trust you once, and the second you break that, I'm done with you and will eat the cost just to have peace of mind. Now Ed I know your reputation and anyone who reads these reviews can see that any time a negative one is posted you tend to freak out and start demanding things by bombarding them with phone calls. Not gonna work with me, I work for the federal government so if I get one text or phone call from you, you've been warned. Use this as a learning opportunity, humble yourself and work on quality, not quantity :)

Yolanda S.

3/22/2017

A letter from A-Avis Plumbing-Heating & Air Conditioning, Inc. stated a FREE one year Maintenance Agreement including a Precision Tune-Up and Cleaning on your air conditioner or furnace because you are kind enough to read this letter and give me a chance to solve your problem. I want you to think well of A-Avis Plumbing-Heating and Air Conditioning, even if you do not buy.
Ed Ballard, President, came to our house and tried to sell us furnace upgrades of $3,535. We told him we were only interested in the $575 furnace cleaning package. Ed told us he couldn't do just one item, as they were priced as a package. The furnace cleaning was usually $1200. Over four days of calling back and forth Ed finally told us he could do the furnace cleaning for $575 and his office would call us for an appointment. His office never called, in spite of what the letter said.
Ed told us our blower wheel was packed with dirt and blower motor was filthy. He showed us a blower wheel picture having no space between the slats. Only it wasn't a picture of our blower wheel, as it turns out.
Two professional Heating and Air Conditioner workman just left our house. They spent 3 hours completely cleaning and flushing the compressor, the blower motor, blower wheel, furnace return cabinet and the A-coil box, giving it a tune-up while we watched everything they did. The workmen indicated everything in our furnace had a normal amount of dirt; nothing was filthy or excessively dirty. The workman had us personally check the blower wheel which was NOT packed with dirt. Ed did not show me a picture of my blower wheel, but someone else's blower wheel to sell me his products.
The best part? Two professionals not selling me something, actually knowing what they are doing and doing a job under my inspection cost me a total of $250.00.
My recommendation? Ed Ballard should be a car salesman. You expect everything out of car salesmen's mouth to be anything but the truth. Ed Ballard's letter above is nice - but not truthful. Run away fast from A-Avis wanting to take your hard earned money.

Celina R.

1/25/2021

Have had these professionals for put in new heating system 4 years ago, routine maintenance, new duct work, and water softener just recently and I can't say enough about this company. Honest reliable and stand behind their products. We will be in the A-Avis fan club for life. Thank you Avis and Ed! And all the people at Avis that make it such a great company

Heather L.

8/28/2018

Have you ever watched the Movie Series of Unfortunate Events? Well that was kind of my experience.
I had my whole house re-piped in 2004.
Unfortunately, they lit my curtains on fire. They used hammers to open the walls instead of a drywall knife. Leaving extensive damage.
Had to have them come back 4 times to fix leaks before I closed the walls. Left trash in the walls and on my property to include cigarette butts, nails, drywall, pieces of pipe, etc. Broke my ladder.
Total I paid $7,000.

They did replace my curtains. Yay!

Fast forward to 2018
I am having a tub remodel and my contractor says there is a leak.
Unfortunately, it turns out there were multiple failures in the pipes. There were bent and cracked pipes. There were joints put in that never should have been. Attached are photos and video of what I found in my walls. Copper touching metal. No strapping of the pipes, all free floating. Please note all the wood damage also.

Unfortunately. They want to charge me $600+ to pull a toilet (Yup, I did it myself in under 10 minutes) they want to charge me $300 to cut the drywall (yup did it myself in under 15 minutes). That drywall cost was just to cut it open, not repair. Then the cost of repairing their atrocious work...we didn't even get that far. I sent him packing.

I have also been informed that NONE of the pipes in the walls or attic were strapped. Everything was free floating.

Then upon seeing the above review, they contacted me and wanted to make things right. Unfortunately I had already paid someone else to fix the pipes in the bathroom in order to move forward with my remodel. So they agreed to fix a few other things for me.

They did a furnace maintenance, they strapped the water pipes in the attic and sealed and hung my air ducts. YAY!!!

Unfortunately, that night, where they strapped the pipes, it caused another pipe to fail and leak in the attic. 4am on a Saturday morning, I wake to my poor fire alarm drowning. I go into the attic, identify the leak, shut off the water to my house and contact Avis.

About 7am, a wonderful guy arrives and is able to fix the leak. He also says that he will be back in a couple days and fix all the free floating pipes in the attic. True to his word, he does come back and ensures that the pipes in the attic are installed properly and properly strapped. I believe his name is Carlos and HE deserves a 5 star! YAY

I had to fight it out to get the ceiling repaired, but eventually they did agree to fix my damaged ceiling.

FINAL EVALUATION:
Carlos A+
They did eventually make me whole again. BUT with a fight so I give that a C.
BUT, yes, this was a HUGE series of Unfortunate Events!

Marilyn C.

2/24/2017

Very happy with my winter furnace check ..Ryan very knowledgeable and great service . Explained other services they offer .. very happy with service.

Deborah A.

11/11/2016 12:00:00 SA

I have been a customer of Avis for a number of years. Every time they come out to do my heater and air maintenance, they have been fantastic! I learned that my ducts needed to be replaced. Matthew explained this in a friendly and professional manner. When I realized I needed to speak to someone else to explain further and set up an appointment, Matthew was able to have Colby come by the house a couple of hours later to set up an appointment. This was on Wednesday. By Friday, three great installers showed up and got the complicated work done in less than 4 hours! They were Sylis, Chris S., and Richard H.
This couldn't have happened without the scheduling and phone support from the main office. I would like to also put a shout-out to Laura and Veronica for making this all happen.
This company has an amazing team! I highly recommend them!
PS All the Avis members who have come over, are very sensitive to the disruption of my cat's daily routine and are very careful about opening and closing doors. They are true animal lovers as well!!

Mary C.

8/16/2023

Very knowledgeable and verified everything with pictures and video explaining what was going on. I would recommend them for any equipment tune up.

Stevie Z.

1/21/2022

Good service, and thorough work by the techs, but the owner will try to upsell you on everything. Way overpriced. There's always a reason for it, i.e. state of the art or guaranteed to last longer but no real option for cost savings. Spoke with the owner Ed several times to agree on a price to replace my HVAC system. He's friendly but clearly a salesman. Ed told me they would guarantee a price match if we got a lower estimate elsewhere - but once I contacted him with a lower estimate, he gave me several reasons why they couldn't match the price. We finally agreed on a price and I agreed to delay the work until after their busy season was over. Ed promised to honor the quote we agreed to, but when he contacted us again the cost increased. Shop around. Not worth it.

Devra S.

10/31/2014

I was so impressed with these guys. They have been doing my annual maintenance for years now and they came the other day, gave me a new filter and then didn't charge me as they felt it was wrong since my furnace was still under warranty. When you ever get anything free these days? I will use them again once my warranty is over and next time, pay them!

Roland A.

12/05/2016 12:00:00 SA

I recently had my whole heating and AC system replaced by Avis Plumbing, Heating and AC. Ed came out an examined my old system and made recommendations on what we needed. They did not try to oversell us and gave us options on every component. Our old AC unit used R22 Freon which is soon to be unobtainable so a new and more efficient system was definitely needed. After we signed our contract, the crew showed up the next week to install. It was originally estimated to take 3 days. This crew was totally professional and completed the installation in 1 1/2 days. The cleaned up after themselves and did a very neat installation. The furnace is located in the attic area so they had do everything through a 4 x 4 foot opening. I am not one who normally gives out 5 star rating, but this company definitely deserves one. If you need plumbing, AC, Heating work done this is the company to go to.

Shirley R.

1/29/2019

Great service, Colby is very friendly and reachable. He was family friendly and was very patient with my toddlers and dogs. Miguel and Alex were amazing with the installation and were also very patient with kids and dogs. Welcome questions and was very friendly. Highly recommend them!!!!!!! I had a whole central unit install and I am happy with it. Thank you again for meeting my deadline and working with my schedule. Ladies at the office were very friendly too. Never felt frustrated with anything, super happy with it all!!!!!!!

Jodi J.

05/11/2019 12:00:00 SA

So my husband and I bought a house almost a year ago in Redlands. We bought an old flipped home with everything new including a nice in-ground pool...only negative side- no central air, only a swamp cooler. ...but we got a pool home!!!
So we have been living in our first home for about 8 months now and was finally able to put in central air this last weekend!!! We hired Avis for all the work. They installed all the duct work, cut in the vents, had a crane put the unit on our roof. Everything was taken care of....no drama or extra costs. I was home while my husband was at work. Four guys were in a crew. They worked very hard for 2 days and somehow got it all done! They were always smiling, courteous, and most importantly- worked as a team with each other. When it was all done they cleaned up afterwards...and don't forget those red foot booties- always clean & respectful to the floor & furniture. Would I hire them again? Hell yes! THANKS for installing our central air AVIS! This summer is not going to suck in the Candelaria house!!!!

Bart D.

8/23/2023

The best HVAC company I have ever worked with. All of their employees are respectful, professional and technically competent. Their care and concern for your home and property is absolutely amazing. I recommend anyone looking for a trustworthy company to service their HVAC, plumbing or water heater to call them and hire them...you will be left smiling from a job well done!

Dave D.

3/18/2015

This is my third time using Avis from Colton in the last year. (Each time for a separate problem - when it rains it pours) My most recent issue was a duct problem for my air and heating. Chhun came from the company and provide excellent service for me. He was very friendly and informative of the work he was doing. I had nothing to clean up when he was done unlike some companies that tend to leave a mess. I would highly recommend Avis out of Colton, Ca for any air, heating and plumbing issues.

Bria B.

02/05/2017 12:00:00 SA

My husband and I are very happy with our choice to use this company.

We got a great deal on both an ac and heater unit along with all new ducting and insulation. The crew that came was always on time, very respectful, quite, and had an over all great attitude. We would definitely recommend Avis to friends and family.

Jeanne T.

8/22/2019

I am upgrading my review to a 3. After posting my original review, the office of A Avis called me and offered a partial refund. (which is what I had requested in the first place). I graciously accepted the offer.

Thank you.

Caroline F.

06/07/2013 12:00:00 SA

We were very happy with the service from Avis. They came when they said they would and finished when they promised. We didn't realize how horrible our old unit was until we had the new one installed. Our kids even get cold when when the air is on. That never happened before. Thanks Avis!

Patrick S.

9/29/2019

I'm the most recent heatwave, we had high heat and humidity. The primary and backup condensation drains on my HVAC unit were clogged and condensation from the AC evaporator overflowed the catch pan and started dripping through one of my ceiling ducts.

A-Avis came out promptly and fixed the issue quickly with a minimum of hassle and for a decent price. The technician who provided the service was friendly, professional, and informative.

These guys do good work.

Eva M.

10/02/2015 12:00:00 SA

I was very happy with the work received. Michael was great, he arrived on time, was courteous, explained in detail the work to be done and showed me what was wrong and why. I will definitely ask for him for my next service. He was so good that I became a member.

Ralph I.

4/13/2023

The tech did very well until his supervisor showed up and hurried him along. My guess was it was the beginning of a holiday week end (Easter) and working on a friday would be slightly inconvenient. Everything was completed but the B.S. was flowing.They pointed out some relevant hidden issues (dust bunnies accumulating in the evaporator) but nothing that had not been pointed out before. The only question I have is why does the furnace get maintenance when the season is over. The answer is we have so many customers its difficult to keep up. Keep up the good work pull back on some of the BS.

Sofia D.

1/28/2016

Shawntel was amazing! I loved her service and her personality! Great work and great person.
Thank you!

Nikole J.

7/25/2017

True to their word Avis has gone above and beyond to make up for the one bad moment. Happy to be a loyal customer again.

Odessa J.

6/15/2020

We needed a new air conditioning system and we contacted several different businesses but when we called A-Avis we knew immediately we had found the right company. Colby came out and took the time to explain all of our options. He gave us a price lower than we thought possible but still competitive. He wash friendly and made us feel we were talking to someone we had known for years. We were totally sold. The following couple of weeks we had our other air conditioner worked on and got several other needed services completed in the house. All of the workers have been prompt, courteous and cleaned up completely before they left. We highly recommend this company

J.A. T.

8/24/2015

*********UPDATE*********

Avis Heating and Air has followed through.
After a few telephone calls to Avis - Avis had a technician at our home the next day to repair the defective coils in the unit at no cost. Our technicians Sean and Kris worked tirelessly for 8 hours repairing our product and doing the final diagnostic tuning to make sure our unit was in perfect running condition. We were more than pleased with their professionalism and knowledge.

Our Customer service professional Sheila also did a great job of coordinating the job and keeping in touch before, during, and after the repair.

The owner Mr. Ballard also followed up with a personal telephone call to me after I had left him a message and I appreciate that.

Avis had also decided to refund our original $89.00 diagnostic fee.

I have decided based on the service received, workmanship, and the integrity that Avis showed by standing next to their products, I would up my rating to 4 Stars- I have left one star off due to the aggravation and disappointment experienced from the first service call.

I hope in the future Avis can be fair and professional the next time we call them for maintenance and service.
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Obviously the negative reviews outweigh the positive reviews for a reason ---

This company literally walks the fine line of fraud ---

This company is truly buyer beware!

The products and their service is substandard and financially they will take you for a ride - the warranty on their products is useless considering the labor on warrantied items is very out of line with market prices for the same service.

I have never had a company make me feel so violated and used!

But one day the owner Ed Ballard will meet his maker and only God will make his call then.

I don't know how you sleep at night Mr. Ballard-- you had been to my home - sold us your products - and now won't stand behind a unit that failed us that is barely over 2 years old!

So frustrated and disappointed ---- :/

Denise G.

6/15/2018

We are beyond pleased with the service, attention and work. We replaced our entire HVAC system and the work is so professional.

Colby is super knowledgeable and a genuine cool guy. He made the initial process simple and we didn't feel pressured at all through our decision process. He took his time explaining things and was so patient with all our questions.

The install team was very professional, efficient and friendly. They also took their time answering our questions and were very detailed in cleaning when the work was completed. I highly recommend if you are shopping for a new system this company will not disappoint!

Anthony J S.

9/19/2015

Kris came to do yearly maintenance on my A/C units. He was courteous, helpful in his suggestions and took the time to explain options for the future to keep the units functioning efficiently.

Matt B.

3/31/2017

As you can read we didn't have a great experience first go around with this company. But we have to give it them. They have reached out several times to make it right. It's been 2 years and we are actually still using them for maintenance. I would say we just had a bad experience in the beginning. Give em a shot!

Kathy M.

7/23/2020

Just wanted to say that this is a #1 company. Had an issue with my air conditioner and called Avis. Marcus came out and even my unit is old he managed to get it running again. He was here until 10 pm. Not many companies have employees like that. Thank you Marcus, you rock. Avis is a great company and they also put in a new heating system for me several years ago. Same great service every time. Would recommend them to anyone. Thanks again. Kathy M.

Mark A.

03/09/2018 12:00:00 SA

I highly recommend using Avis for any heating and air service you might need. I was very loyal to the company we had put in our system and was very sad to see them go out of business. Avis came recommend from a friend and I haven't been disappoint. I am lucky we got Sean as our tech. Very thorough and friendly! We are on a yearly maintenance plan and they keep all our stuff working perfectly. Thanks Avis!!!

Jason W.

7/29/2019

WOW... the customer service that I have received from this company was OUTSTANDING. ED (Company Owner) and his A-AVIS team of high skilled technicians delivered exactly what was promised and agreed to on time. ED was very forthcoming on the sales and installation, which is why his company has been around for over 60 years. Being in the building industry, it is hard to find contractors that are trustworthy and can deliver on what is promised. ED & his A-Avis team has demonstrated that they are not in business to make and quick buck and run, rather they are interested in building a long-lasting relationship with their customers. I would HIGHLY recommend A-Avis to anyone.

Von S.

3/14/2023

Our Service Champion plumber came out check the whole house for any defected plumbing. His name was Raphael. He did a great job.

Jean C.

4/27/2023

Air conditioning wasn't working. The service technician who came out found and fixed problem quickly. Service Champions provide a quick, friendly and efficient service. Great company!

Bessy L.

10/18/2022

Our technician Emmanuel was exceptional.
He did an outstanding job cleaning up our A/C.
He spent a lot of time making sure everything was working properly. Because of him we'll be calling to become members. I highly recommend these guys!!

Macario M.

8/18/2016

Hi everyone just want to say we are very happy about the service Avis offer and happy with there work
And now we are cool
Macario, Eugene

Joseph T.

03/05/2014 12:00:00 SA

Me and my wife were in need of a new ac, heating unit, and duct work. I Had three different company's do an inspection and Avis stood out on top. As a result, Ed inspected our unit completely inside and out. He checked the wiring at the main breaker, ac unit, air intake, and climbed in the attic to check the duck work. He found the air intake was to small for the unit and unit was starving for air, as result, costing me more in electricity. Also he found the wiring from the main breaker was bad and needed replacement (this issue was confirmed by my brothers who are electricians). What I observed was Ed went above and beyond, Ed and his staff are great. In addition, Ed and his team are always polite and available to answer any questions. Ed wrote a thorough contract with no hidden fees and a personal promise which he has not broken. I was really satisfied with the work. Once his workers we're done completing the job, Ed came back inspected the system found that adjustment were needed and his staff quickly took care of it. I'm very pleased with the work they did and service they provided. There is no buyers remorse here. I can go to sleep at night and know if anything goes wrong with my system Avis will be there to take care of me. If you want a reputable company to do Heating and Air, I strongly suggest you use Avis. In addition, a week later I installed solar panels (different company) on my home, with Ed's knowledge of his units he helped me pick an efficient unit, now My electric bill is maybe $2.00 a month in addition to my solar bill. I'm very happy. And you will too.

Liza R.

7/14/2019

This is now my #1 must call first air conditioner repair service!! My technician Jose M. Was exceptionally knowledgeable in his field and provided us outstanding service! I highly recommend that you call them for your home needs. He also did not charge me for frivolous stuff and the price was lower than average and fair!

Michelle B.

5/19/2022

We had them out for their $88 service special. Our technician Lim was great. He was professional and courteous. He took the time to listen to us about the AC issues we were having and discuss possible options for our situation. He even found a problem another major company completely missed. He made us feel like Service Champions wants to help us keep our system running, not just make a sale. There was no pressure to buy something. We feel very comfortable about using them in the future and would recommend them.

Mark P.

09/05/2018 12:00:00 SA

When selecting a service provider for home improvements, it's very difficult to assess if you're making the best decision. You have to rely on your instincts, good judgment and some level of trust in the individual making promises about what you can expect to get.
Regardless of how good a company is, once in a while they have a mis-step, make a mistake or things don't go according to plan. How the company responds to these situations define who they are and what kind of personal character they have.
I hired A-Avis to install a new Air conditioning/Central heating system in my home, along with upgraded attic insulation. Ed Ballard, the owner, made some promises to me and I chose him as my vendor despite a higher price because I believed him and trusted he would do what he said. After the job, I found some issues that I was not happy with that were a big deal to me and I got the impression that he was just not the person I thought he was. Boy was I WRONG!
a year and a half after the unit was installed, Ed found out that I was unhappy and he personally drove to my office to meet me. He very humbly apologized, went over every issue I had a problem with and rectified everything well beyond my expectations.
Reputation is important to the success of a business and a good reputation is built upon always doing the right thing, even if it ends up costing you money.
I can say without equivocation that Ed Ballard and his company are worthy of your faith and trust in providing you service. Chances are good that everything will go perfectly, but even when they don't, this man will make it right, because that's what men of integrity do.
I highly recommend A-Avis for that reason. They will NOT LET YOU DOWN!

Jamaal C.

7/21/2019

Got a letter from them a while back about an air condition tune up. My air sounded like the blower was going out. Called at around 8:40a July 21st, 2019, the lady on the phone took down my info, I told her the issue and the last thing she said was a tech will give you a call. I have heard that enough times from companies to know at this point it was time to move on to another business. I never got a call and it is now 10:35p as I write this review. Needless to say I have to wait now for another company to come out tomorrow. Sucks when it is 100°+ and your air is out or about to go.

Tammi W.

1/29/2020

On 12/18/19 I had my AC unit installed and I just wanted to give a shout out to Mike H and Andrew for their kindness. I work out of my home and they were very respectful of that, which I appreciated the most. There were two other things that stood out from these two that I think is reflective of the overall experience I had. As they were leaving they showed me the unit and I noticed the foam (not sure of the proper name) that covered the wiring and simply made the comment, more to myself than to them, something about my new puppy was going to get to that (her chew phase). Again, not saying it to them or expecting anything I was thinking out loud as to how I could prevent that, next thing I know they are covering that with a better material. This material has not been touched since the install and I must say looks better than the original cover. The second thing was as they were leaving they informed me that the furnace filter needed replacing and again out loud I said oh I have one in the garage, they immediately offered to put it in if I would get it. Even when I said I would have my sons do it, they insisted on doing it. Thank you Mike H and Andrew for going above and beyond as in both of these cases they did not have to do this as any part of the process.

From my first connection with Colby who was knowledgeable and polite, never did I feel pressured. When I called again almost a year later Colby was as kind as the first time. From sales, to scheduling, to installation the experience was great. it seems to me this family owned business has maintained the kind of business that many businesses are lacking. Thank you for making my AC (and attic installation) a great experience.

Scott L.

12/17/2014

So to clarify..... I am a homeowner in San Bernardino and have no affiliation to any heating and air conditioning company. I attempted to find a company to fix my HVAC. I felt they were selling me products I didn't need. The owner called me and asked even begged me to take down my post assuring me that his tech was just doing his job. He even gave me back my service call fee, which I appreciated. Unfortunately I could not take it down on principle alone then I was offered a free AC system red flags all over this. Just focus on honest repair recommendations and maybe you'll get more positive feed back from future customers.Thank god i wrote this comment obviously it got your attention, please buyer beware!!!!!!! Use whoever you feel comfortable, I mention BHI because they took care of me multiple times and yes the price was right. I Recommend you alway get other quotes no matter who you use. Avis has to many gimmicks and add on club prices, that's a flag.

Jerry N.

12/02/2015 12:00:00 SA

I had a fantastic visit and service from Shawntel and there are a few things I would like to say: she is very personable - she is very knowledgeable - the most I like about her work is she explains everything that she is doing and why! I would recommend her anytime. Avis is very lucky to have her as a service tech.

Emil L.

2/21/2023

Pete Ornelas-Lopez did a very great job with the hydro-jetting of our kitchen drain line. Very professional, and knowledgeable - giving a very worried home-owner like me who was going through drain clog issues some peace of mind. His level of service is impeccable and I am a happy Service Champion Member. I highly recommend these guys for your home needs. Thanks, Pete and Service Champions, Colton!

Mario G.

4/15/2016

Ed from AVIS is great... he thoroughly explained everything to us, answered all our questions, and there was no high pressure sales. He really cared and put in writing that they guaranty their work. The pricing was very affordable... Highly recommend this company and Ed. They really care about their customer service. Thank You very very much for your time and patience. Please if you in the I.E. area and need service or an A/c system.. these are your go to guys!

Jose V.

12/07/2019 12:00:00 SA

I had a A-Avis heater/ AC installed in our two story condo. Ed was very polite and helped work with our credit with no hesitation. In the end he gave us a great deal. As for the service, the gentlemen who came to install our new heater/ AC, were on time, were respectful and did there job right. They immediately started working as soon as they got there. They did not only get rid of our old air and heater conditioner, they also replaced the old wires with new ones and got it all done within a matter of hours. I can say that I am very pleased with the services that I had received and I will definitely be recommending A-Avis to friends and family and be contacting you for further future installments. Thank you Mr. Ballard!!

From the Veloz Vicente Family

Robert B.

6/13/2023

Great service! Jorge, the service technician, was very professional. I couldn't have had a better service for my air conditioner and heating system. Robert B., Highland

North P.

04/03/2023 12:00:00 SA

On Friday March 31, 2023 Rafael came to my home to perform a plumbing maintenance. He was very professional and courteous. Rafael took the time to explain to me what he was doing and why I needed certain plumbing maintenance. My anode rod needed to be checked and changed every year. Unfortunately my anode rod was stuck. But just because he took the time to explain everything to me I now know what I need to do. If you want amazing service and care, call Service Champions in Colton and request Rafael. He is amazing!!! Thank you Rafael.

Emily D.

8/15/2018

We would recommend Avis 100%. They installed a new a/c system in our home in just one day, including new ducts in the attic, a hepa filter and air scrubber. The experience was smooth from start to finish. Ed came out the following week to check the system and make sure we were happy with everything. Awesome service.

MaryEllen B.

7/24/2016

Even though I was able to get another company to come out earlier, you called me back and I really appreciate that. Over the past 12 hours I called over 18 companies that claimed 24/7 service only 3 called back

Divine L.

8/26/2015

We have been customers of Avis for several years. They always call to confirm appointments and always keep us updated when the service person will be arriving AND when they are on their way. They always arrive ready to work and are up front with pricing. For the most part they are always on time. Occasionally they get held up on other jobs, but they will call and let you know if it happens. You won't be left wondering.

We have one of their plans that covers air, heat and plumbing service and Inspection every 6 months. George came to service our air conditioner today. He was nice enough to take photos and show me what issues we had going on in the ducting so I wouldn't have to climb up into the attic. What is nice is they give you discounts on the service and any work needing done when you have a plan. They have a detailed color guide with pictures, pricing and product details to show you exactly what you're getting all up front.

Another person that came out about 2 years ago was so kind to our dog. They were servicing the air conditioner snd our little dog fell in love with him and jumped right up to him. He was so kind, he stopped what he was doing and gave our little dog petting and attention.

I'm not easily impressed with anything, but I have always been impressed with Avis. Always professional and they even wear shoe covers so your carpets don't get dirty. We have tan carpet, even though it's old, we still appreciate the respect they have for our home.

Don't think twice about calling this company. They work hard in every way to provide top quality service!

Ps: We have had Avis for over 10 years. They've been to our home more than 20 times, installed our heater and air conditioner as well as our hot water heater. No complaints whatsoever.

Elizabeth M.

3/15/2022

Knowledgeable, professional and friendly. My furnace needed extra attention and David Chavarin took his time cleaning and explaining what he was doing and why I needed the extra attention. When and if the time comes to replace my AC unit, I will definitely reach out to this company and I would ask for David Chavarin, a great representative of Service Champions.

Randy E.

7/18/2023

Always a very helpful group of guys.. Ray the tech today very thoughtful and thorough. He put up with my granddaughters inquisitive pestering with eloquence. Shared the facts and made recommendations no hard sell..

Susan F.

7/22/2014

We purchased and had these people install our heating and air conditioning unit 1o years ago. We have used them off and on for servicing. We decided last year to get regular maintenance for a monthly charge. Every time they came out they found something wrong. The last item was a crack in our heat exchanger. Only $1200 labor for a warranted part. We then got another option. They found the unit had not been cleaned properly(what we were paying them monthly for), but the heater had been missed sized from the start and therefore was making the unit use more BTUs and also heating up to much causing damage. Save yourself some dollars and DON'T use these crooks.

Summer E.

8/21/2021

Duct replacement- Great team . Loved our installer William . Very friendly and kept us informed throughout the whole process

Marlene P.

06/06/2020 12:00:00 SA

Great company to do business with. Our technician, Richard, was on time and was honest about the work that had to be done to repair our AC unit and saved us money.

Kathryn M.

11/28/2016

I have been using AVIS for my air conditioning and heating repairs for the past 15 years. Technicians at AVIS have been very knowledgeable and quick to get my air conditioning problems solved in a timely manner, plus, they have always quoted me a fair and reasonable price.
In September 2016, I had owner, Ed, come out to my house to give me a quote on a new HVAC system installation since my existing old unit was installed back 30 years ago before I owned my house and now leaking Freon. Ed quoted me a competitive price, and after getting two other quotes, I decided to have AVIS install my new HVAC system with complete ducking in my home. The new AC unit works great and my husband and I couldn't be happier with the work that was completed. I am very pleased with AVIS and would highly recommend them to anyone. I want to give a two thumbs up to Miguel and Nathan, my AVIS installers. Great work guys! Thank you, Ed and the whole AVIS team.

James L.

04/02/2016 12:00:00 SA

I recommend Avis for your air and heating maintenance. This is the 2nd time I asked for their help. I do expect any home appliances can break anytime. But my stress does not come from the broken system but rather finding the one you can trust. Where do you start? Trust is earned so how do you do it when you probably need this type of service once in your lifetime. I've learned of Avis from my church. In my point of view that is a good starting point. And I was not disappointed. The team did a wonderful job for me. As always I do not expect a perfect workmanship from anybody. The way that imperfection is handled is what impresses me. My heating units are in the attic. These units are huge so there was no choice but to cut part of the ceiling. That part was restored better than it was before. To make the long story short, I am happy and enjoying my new A/C heater with FILTRATION system. My wife is happy because she does not have to cook outside the house:) The filtration system cleans the air making it smell fresh all the time. The best part, I have a direct line to the owner for any issue I may have now and in the future. How is that for trust building?

Jessica P.

8/31/2022

Had a leak in my pipe going into the house and called Service Champions. I have used them before with great results. Jose Cayetano came to the house on time. He informed me about the job, what was involved, as well as the estimate. We agreed and he work quickly and efficiently to complete replacing the pipe.
Once again a job well done.

Yolanda M.

6/24/2020

These people are overpriced and dishonest. My A/C wasn't getting as cold as it used to so I looked on Yelp and saw this company had good reviews. The technician comes to my place and checks the temperature coming out of the vent and checks the A/C unit. Tells me I am low on refrigerant and I have an evaporator coil leak and it will be $500 for refrigerant (a temp fix) and $3500 to fix the leak. I'm looking at him crazy because I already looked online to see prices on refilling refrigerant and the $500 he quotes was way more than the high end pricing. I pay the service fee and send him on his way. Not sure if it was because I am a woman, but I would never use this company again. I had an honest company come and do my repairs for much less and I am very satisfied.

Lilia L.

4/20/2020

I'm in need of repiping my home and am a returning customer to A-Avis. The work will be financed. I could have gone with a lower bid but I believe you get what you pay for. This will be a great investment. Getting this new work done will bring peace of mind by having better drinking/ shower water running thru my home for my family. I had a new a/c unit installed with A-Avis yrs ago. They coordinated with my roofer and my home looks great. We are very comfortable in our home. Glad we did this work.

Marie D.

6/13/2015

They installed a new system about 4 years ago. The pan in the attic leaked due to their repairmen putting used duct tape in pan and clogging up drain. Owner came out had installers re-taped unit in attic. Problem is we are still left with living room ceiling to repaint with yellow 2ftx18 in stain. They want you to sign their service contracts to get discount on repairs but prices are pretty inflated anyway. We had one originally but used for plumbing line break in yard and had to turn off water to house. Small yard and with discount ? $2500.

Eddie P.

05/05/2022 12:00:00 SA

I am a Service Champion fan! We got our A/C unit from this company and we bought the service agreement for maintenance. Well, today they earned more of our business. Initially they thought we may need a new furnace because it was not kicking on with the thermostat action. But they did another service call (free with maintenance agreement) today with a different set of eyes and were able to troubleshoot the problem and fix the furnace. In an age where you think HVAC companies are trying to up sell all the time, this was awesome and I'll be with them for a long time to come. Thanks Service Champions and thanks to Leandro and Brandon!

Jennifer Rae S.

1/25/2016

Mike Egan came and fixed the problem with our heater without any hassle, sales pitches, and got our heater up and running in no time. I highly recommend them!

Frank R.

7/16/2020

I hate calling seevice repair, I expect to overpay and get a salesman not a tech, and the endless wait for them to show up, with that said, our AC needed serious help and I called A-Avis...They responded next morning, went over with myself the issues we were having, inspected the system, walked over every inch of what the found and gave me a course of action and recommendations my tech Richard Toscano was awesome, freindly, total proffesional guy, even listened to my shadetree mechanic diagnosis, face it guys were all experts in our heads. He let me know our system was actually in good condition but (and I agree) due to running without the proper, clean filter installed, even running lenghts of time with no filter I had basically clogged the fans and evap up so there was no flow and suggested pulling unit and complete bath shall we say. Next day he showed up spent a cple hours cleaning everything, looks like the day it was installed new in 07, I mean you can see the pride he puts into his work and Avis should be proud of him, he is an asset to their company. You should give them a try, well worth the time and money, I even joined their club membership, 17.50 a month, the come out annually check ac any plumbing issues, replace filters. Not very often I get excited about calling repair services, I'm glad I did this time...

Alan S.

08/04/2019 12:00:00 SA

We had a new HVAC system and new ducking installed in our home. Everything this company did from day was great. Ed came out to quote my job and was very detailed and thorough. He took his time to explain the process and the new system. When his guys came out to install everything they were very professional and courteous. They covered my floors and furniture from dirt and debris. They cleaned up everyday before they left for the day. They took their time to install everything correctly and to code. Now that everything is installed there is a huge difference between what I had before. The new system is awesome and wish I did this years ago. This company is awesome and I would recommend them to everyone.

Cynthia S.

11/19/2013

Exceptional service for heating and air. Not so much for plumbing. We had Avis install a new heating and air system in our house. Such great work. Great employees. Thanks Chris and Anthony! But their plumber was 7 days over what he said it would take. They seemed understaffed in plumbing so kept having to pull him off the job to do other work. Ed Ballard is the owner and did come through in the end. If you need AC or furnace work you couldn't do better than Avis.

Jeni R.

01/11/2021 12:00:00 SA

Cody was awesome! He fixed our heater/air conditioning problem in a flash. He even came out shortly after we called for service. If you're looking for high quality service with a friendly attitude Cody is your man!

Marilyn W.

08/08/2023 12:00:00 SA

This morning Alex came right on time. He was considerate of our property and was thorough in checking our AC. He was friendly and so kind. We would definitely recommend him!

Wendy B.

7/28/2023

Corey arrived on time, and was very friendly, thorough, and he ensured all areas were neat and clean when he was through.

Amy P.

7/27/2018

We're enjoying a nice cool house while it's scorching outside!
We needed our entire home HVAC replaced, from removing bad ducting and asbestos, moving vents, adding an intake, new unit, new furnace, new everything.

We talked with Richard from A-Avis right after we got got a good quote from another company but wanted to see if we could get a better deal. And we're so glad we did! Richard was able to customize everything and really hear us out, since our home is unique and our priorities are probably a little different than others'. We're paying less overall and getting a little bit more! And I'm loving the Air Scrubber.

And one of the best parts was that we never felt like we were being sold to. It was a smooth transaction, we got what we want, and we don't have to worry about our AC going out when it's 100+

Michael P.

12/09/2021 12:00:00 SA

Max Ledesma is an amazing representation of your company A-Avis/Service Champions. He made me want to use your company with my future AC/Heating needs. He was polite, knowledgeable and personable. Just overall a very kind person. Will recommend anyone needed service to request this person.

Jerry P.

12/05/2014 12:00:00 SA

did a great job & explained everything he was doing; was very impressed with his neatness . would use him again;;;jerry pennington thanks chris

Rosie R.

4/29/2014

I am shock at the negative reviews seen here. By far, I never had the impression of this company being crooks, other than professional. I have done my research and actually had two other contractors out here to give me an estimate for a complete HVAC to my older home and price difference for each contractor was roughly the same price range; however, I choose AVIS because they offered lifetime warranty on the products I chose, plus their quality of work looked better. We are a young family and plan to live here many years and I know I will not have any additional expenses on repairs with my products!!! I am glad that they are contractors with the new HERO program out here in SB County which I qualified for. Great customers services over all, office staff, installers, and sales representatives.

Diana D.

05/05/2018 12:00:00 SA

5 years ago we bought a brand new HVAC system including additional insulation in the attic. Everything went great. The installation was perfect. 5 months later we had our first problem. Since then every time I turn on my AC on the first day of significant heat, the compressor will not go on. My home is filled with recycled hot air. I am so very tired of the brand new unit not work from the very beginning. My blood boils at the memory of the great salesmanship Ed demonstrated and the lack of quality in the product. I have never had these many problems with an AC unit.

If you are looking at Avis to replace your AC be very careful as Ed is a great salesman and talker.

Avis, this is not a sales opportunity, so do not reach out to me in any way shape or form.

The M.

6/14/2015

We have left several reviews on this company, and here is another one. We have been members of their Gold Club for several years, and feel it is a good deal. Yesterday, we had our annual AC maintenance service done. The normal tech we have was not available, so we decided to let another tech come out. This time, it was Oscar. He was what we have come to expect from AVIS: Clean cut, nice, respectful, professional employees who get the job done. To be fair, we have had some issues with AVIS over the years, almost all connected with smaller administrative-related issues. The work itself, and the employees that we have encountered (including the owner Ed) are worthy of 10 Stars.
Yesterday, we had some follow-up work done on a few of our vent covers. The first time around, Oscar used some sealant and it did not come out looking like we wanted. We told Oscar it needed to be changed to match the way the other 15 or so vents looked. He took it in stride and acted very professional and really showed us that us being happy was his number one goal, and he would not be leaving until he fixed things to our satisfaction. True, it should not have looked the way it did for us to want it improved in the first place, but we are more impressed with his attitude in trying to make it right so we were happy. Can't ask for much more than that.
Oscar wore protective booties over his shoes any time he came back into our home. He put down a drop cloth on carpet when he went up into attic to do his thing.
At this point, we will continue using AVIS and we give a very favorable rating for Oscar and his services.

L C.

12/10/2022 12:00:00 SA

Service Champion had first come to my house to inspect and clear my kitchen drain in Victorville not too long ago.

Back then, I had already noted the professionalism and skill of the technician. When I got another property and needed an AC and Water heater inspection, I called the best I knew- Service Champion no less.

This morning, Sergio and Bryan came to the home today and installed the new electric water heater. Their competence is beyond compare and customer service is impeccable. I already knew that from previous work done at home.

Today , they came on time. The install was thoroughly completed. Occasionally, I would be called into the work area and given updates on what was going on. That indicated to me how confident and competent they were in their task.

Service Champion are really champions.

Sue G.

2/28/2018

My father received an advertisement for this company with special pricing on evaluation and maintenance of heating. When I called I spoke to Sammy my main concern was to express past experience on flyers we receive constantly and later on they gouged us for more stuff. I explained to her that my questions are straight forward and not a form of intimadation but protection of my parents that are elderly and dealing with my mother's dementia. She was so understanding and made sure she gave me the history of how the company works and how they strive for complete customer satisfaction.

After she finished with setting the account and appointment she mentioned about a product or service contract that would be more beneficial to us. She sold me on it and I look forward to them assisting me with their needs on heating and air. Thanks Sammy

Sandy A.

10/11/2015 12:00:00 SA

Michael Egan came on a Sunday and was awesome got our AC all working again, he was the nicest AC guy every!
Thank you Michael hope your the one who comes next time we need service !

George L.

03/01/2015 12:00:00 SA

This past summer Avis took care of our air conditioning needs. I work at Redlands CC and the crew worked hard to finish everything we asked for. Overall great job!!!!

Debbie S.

03/09/2016 12:00:00 SA

Very please with the service !!! The staff is all very nice and helpful. Our sales man was Ed and he was very professional and patient with our questions and concerns.We feel that we got the best ac and heating unit. Ed helped us with the hero program.and made it easy for us .I felt that this is a family business that cares !!! nice to know that there are busuness that still care about people.

Reba L.

4/26/2023

Recently, I had a tankless water heater and a water purification system installed. Art, Sergio, and Carlos completed the installation. Although I wasn't present while they worked, my dad was in garage the entire time watching them work. My dad was extremely impressed with their promptness, professionalism, and patience. He stated they did a great job! In fact, I was very impressed with their work in how it looked. I highly recommend this company.

Kathleen B.

08/01/2016 12:00:00 SA

We have used Avis for about 10 years. We have always been very happy with the service they have provided. Our technician today, Jesse Ayala was very thorough. He was polite and patient explaining his recommendations. I never felt pressured to have any extra service completed. I would highly recommend Avis.

Casey B.

12/23/2016

Ed had great follow up and really good service! Happy with everything and would recommend!

April S.

12/05/2016 12:00:00 SA

Fantastic customer service! We just had a new a/c unit and insulation installed. We are extremely happy with the work of the installers. This is by far an A+ company.

Kim W.

01/05/2023 12:00:00 SA

I bought an Amana HVAC system from them December 2021. I did not care for the Amana because the air conditioning unit and heating unit made excessive noise. Every time I called, someone got back to me right away and would schedule an appointment promptly. Everyone I dealt with was very pleasant, friendly, professional, honest, trustworthy, and dependable. This includes the initial contact person, the installers, the repair technicians, and the service managers. They did everything they could to resolve the problem including replacing my unit with a Lennox system. I cannot speak more highly of this company and its employees!! They truly live up to their name, Service Champions. Thank you Jes, Rick, Jeff, and all the others. You truly care about making your customers happy and satisfied. I highly recommend this company 100%.

Kelsey V.

07/11/2015 12:00:00 SA

Michael was a great AC tech, very helpful and friendly. Thankful for his help!

We will defiantly ask for Michael next time we get out air conditioning unit serviced. We'd rather wait for him to help us out as opposed to someone else.

Kathy B.

7/30/2015

We had no air today, called Avis. Michael Egan came out and fixed our problem. Along with his work he was really nice and explained everything. And absolutely loved his accent.

Alan D.

4/25/2023

My appointment was for 5-7 pm, (which is late to begin with), the tech showed up at 7:30. He knocked on my door (I was upstairs watching tv so of course I didn't hear his knocks), never rang my ring doorbell, didn't try calling me or texting me, and left. I just happened to look out my window, saw his van, went downstairs, went outside, and watched him drive away.

About an hour after I posted my review, I got a call from the operations manager, he was very apologetic, he listened to my concerns, and he told me he would have someone out at 8 am the next day. 8 am came, I had a tech at my door, after 30-60 minutes, his supervisor was here; they were at my house for 2.5 hours and didn't charge me for the call as a way of saying sorry for your inconvenience.

A few hours after they left, I got a follow up call from the ops manager wanting to make sure I was satisfied with the service.

I would highly recommend this company!

Gina Z.

09/08/2020 12:00:00 SA

I have to edit my review of this company. I'm getting my ac and furnace system replaced today and apparently Avis did not set the system up correctly. They installed an air scrubber and all-house humidifier in our attic. We have 2 intake vents and they only connected 1 of those intake vents to the system so only half the air has been filtered all these many years we've had the system. Also, the connecting duct from the ac unit was much smaller than it should've been so we weren't utilizing the ac to its fullest, basically turning our 5 ton unit down to 2.5 or 3 ton unit. I'm really not sure if it was Avis or if that's how it was originally installed in the house but either way, whether they did a bad install or didn't catch the problem, they didn't do what I wouldn't expected them to do.

The reason I still gave them stars is that their people are really super nice and the customer service was great. We had the same tech for most of the time, but we stopped using their service when he was no longer available to come out to our house.

The AprilAire scrubber and humidifier are still amazing. we were told by our new ac tech with this company that's installing our new ac system that the air scrubber actually filters out COVID particles from the air. I would definitely still recommend the AprilAire brand 100%!!!

Karyn P.

08/05/2015 12:00:00 SA

Just had a service call from Avis regarding my A/C unit that was installed last September... Michael (the technician) arrived earlier than expected (yahoo!!!) diagnosed the problem and spent a considerable amount of time making sure he had corrected the problem. Was really impressed with the level of service. I think any other company or technician would not have given it their all like this technician did...Especially when he found what was causing the ticking noise-but did not give up until he had found the entire piece of plastic/paper that was making the noise....not just the initial bit of paper flapping against the blower unit. I do think any other uncaring technician/company would of called it fixed after the 1st piece was located-then I would of had to make a repeat call for the same thing (and, have to pay a service call fee again!) Thanks for the excellent service....I will ask for him in the future!

Joshua W.

9/28/2017

Israel Quintanilla was everything I'd expect from Avis; courteous, processional, thorough and efficient. It's because of the level of service provided by Avis Techs that we keep Avis as our; plumbing, heating and air conditioning service representatives.

Diana D.

06/07/2022 12:00:00 SA

I called Service Champions for AC repairs. They immediately dispatched Service Technician Leandro Alcantar.

He was professional, knowledgeable but most of all, caring.

He took his time and did everything possible to resolve our AC issue. At one point he was assisted by David M. Who was equally professional and knowledgeable.

I highly recommend Leandro. He went above and beyond.

Veronica J.

3/17/2018

They are just too expensive. I know plumbing and heating/ac is expensive but Avis' charges are too high.

Karen A.

12/26/2019

I have had 2 technicians come in the past month. Both Larry Lewis and Richard Toscano were professional, courteous, clean, friendly and knowledgeable!

Robert F.

05/12/2023 12:00:00 SA

our tech Emanuel was friendly and thorough. this was our annual service before summer hits he did a thorough job and I have piece of mind that our a/c will work great

Vilma J.

9/23/2019

A-Avis has been doing the maintenance of our air conditioning and heating systems for several years now and we are very satisfied with their services.

One of the AC units quit on us (it was about 12 years old) and we called A-Avis. They sent a technician out the very next day and we decided to have them replace both AC units. Our decision was based on the age of the units and the fact that the Freon for them will not be available by January 2020.

The following day, Jose and Mike H started the installation and completed the job that same day!!! They were very courteous and respectful of our home. They laid down cloths so they would not make a mess on our wood floor. And yet, whenever they came into the house, they put on booties!!!

Our cooling systems are now working very well, and we are very comfortable. Thank you, Jose, Mike H and Michael K!!!

Roland M.

8/20/2020

What a great company! We had our entire AC system replaced earlier this year by Avis and it was an outstanding experience. We originally contacted Ed Ballard the owner and he came out personally to meet us and take a look at our home. Along with Ed was his lead designer/HVAC engineer Scott Heady. Ed and Scott did a fantastic job evaluating our home and designing a custom system that would meet our needs. Scott took the lead in evaluating and calculating a system for our home that wouldn't just be a slam and jam job, but actually something custom that would make sense and work efficiently.

The quote process was easy and Scott took time to answer all our questions without any pushy sales tactics. We were very impressed at his flexibility and willingness to accommodate our schedules. We signed the contract which was fairly priced and Scott worked with us to give us the best deal possible. I believe we could have saved a few bucks if we wanted to shop around, but I don't believe we would have received the same level of service and a properly installed system. You get what you pay for!

Avis started work right away and finished in 3 days. This was a pretty big job since it involved the outdoor unit, indoor unit (which was relocated to the attic), and all new ducting. The install crew worked clean and left everything spotless. Throughout the process Scott made himself completely available and always went out of his way to address our needs.

Let me just say this - THESE GUYS NAILED IT! It's heatwave status in socal right now and we are cool and comfortable! We were so glad to work with such a great team of people. We plan to have Avis come out and service our system annually to keep it running great. Thanks again Avis!

Danny B.

8/19/2021

I just want to say how pleased I was with first time using A-Avis! I setup a project via Yelp specifically stating I needed my bathtub drain snaked and that no other drains were having any issues. Not only was A-Avis the FIRST to respond, but they were the ONLY plumber that responded without saying, we need to come to your house to give you an estimate on snaking your drain, which is absolute BS. They came at me with sensible price and really it was a no brainer.

Now for the visit...

Carlos was awesome! Polite, humble, explained everything he was going to do thoroughly, completely cleaned up after, and just sealed the deal with me coming back to A-Avis if I ever need help again.

Thank you so much!

Land R.

1/24/2019

Nick and Chhun were awesome they deserve a bonus for all the hard work. These guys explained and showed me all the details to the work and explained any questions I had. The work these guys did was impeccable could not even tell the amount of work that was done as they left everything looking great. I upgraded my system from a small old trash can size a/c to the Lincoln/Cadillac of units. These guys made everything look original to the house. The new unit is so quiet I could not even tell it was on. In Chhun's words I got you meaning trust me everything will look great which it does. These 2 guys made me feel that my choice was right to choose this company. They were so good made me think I could do it since they made it look so easy. I give Nick and Chhun 10 stars

James M.

7/16/2014

My AC quit working and I was at a complete loss for who to call. I ended up calling Avis and I'm so happy that I did! The rep that I talked to on the office was very nice and helpful! She was able to set me up with a service appointment the next day. The technician showed up within the time window, was very nice and professional. I am always paranoid about getting ripped off so I hung around while he checked out my AC unit and he seemed more than happy to explain exactly what he was doing and why he was doing it. He found the problem within half an hour, explained it to me and told me exactly how much it would cost up front (and the price was something I felt was very reasonable). The actual repair was done in about 15 minutes. He never once tried to upsell me on anything, rather the opposite. He was very clear on what services could be done to the AC unit but also on the fact that it wasn't really needed. I will definitely be calling this outfit to service my heater before winter and with any other hvac repairs I need done!

malcolm s.

12/29/2015

Shantel the tech that was sent out to 7607 Streater Ave was very thorough and knowledgeable. I would like her to return for my future jobs for my unit. Thank you. Very happy with her work.

Michaella E.

6/14/2022

This was my families first time with using this company and I have to say the service was amazing! Mr. Miguel Mendez was very intentional, professional, kind and assisted us with every question as well as problem that we had. I would absolutely recommend!! Thank you to the company and to Mr. Mendez for all the help!!

Tony G.

08/10/2019 12:00:00 SA

Called to get some help. Responded same day and explained everything so my wife and I understood. Absolutely great service!

Michael C.

9/20/2015

The ad they have in the Yellow Pages says 24 hour emergency service but when I called them on a Sunday to fix the clogged condensation line on my 91 year old Mom's A/C on a day it was to be over 100 degrees I was told that they weren't open on weekends. They did say that they could get a technician out the next day (in the afternoon). I didn't really think that my Mom could survive that long at over 100 degrees so I called a company that was actually open 24/7 like they advertised! UPDATE: I am now getting emails from them through Yelp wanting me to call them to resolve the issue that prompted my review. Since there's no way for them to go back in time and actually come out on a weekend like their advertisement states, they must be pestering me in an effort to get me to change my review.

Van L.

07/01/2015 12:00:00 SA

Terrible service today. READ BEFORE CONTACTING THEM FOR SERVICE.

I've been a customer of Avis since 2007! I've never been so disappointed with their service more than I have been yesterday. When I called they told me they wouldn't do commercial business, but I have maintenance every year with them so they said okay and they told me they'd charge me $85. When he got here, he charged me $85 and then he was told by his boss he wasn't allowed to do the maintenance! Why did he charge me?? My air conditioning unit for my business (nail salon) was broken and I called them to come out and fix it as well as for a maintenance check, and they told me the fee would be $85, which I agreed to. However, I fixed the air conditioning myself and when they deployed a specialist he came and I explained to him that I fixed it and asked him if I could do the maintenance. He called his boss, which was fine for me, and his boss said he couldn't do maintenance! I even pointed at the super dirty and dusty air filter and asked him if he could talk to his boss. Then he even went out to smoke in his van for an hour, which I have a picture of. This is not the technician's fault, but I don't understand why his boss would not allow a maintenance check but instead let his employee smoke in his van for an hour. Worst service, and on top of it all they still charged me $85 for doing nothing! The customers I had in the shop at the time even said that they wouldn't have paid and they were angry and that I shouldn't have paid! I will never use their service again, I wish I could give them 0 stars. Falsely charging me and having their tech smoke rather than change an air filter and do my scheduled maintenance.

Mary Jane P.

10/03/2017 12:00:00 SA

A cape you ask? . . . YES SEAN should be some sort of super hero of the Central Air and Heating World. This guy knows everything and explains its so dummies like my husband and I are confident we are in the BEST hands. It was obvious he was the most experienced tech we had ever met. He did the best service on our Central Air ever, and what a great guy. The only problem is my husband talks too much and I thought I might have to hit him with a shovel or Sean would never get away . . . just kidding. THANKS AVIS. Thanks Avis for Sean!

Christina H.

4/27/2020

Very happy with the costumer service. The tech, salesman, and install guys were super nice, very informative, and very professional. The install guys went above and beyond. The service was quick and now I'm enjoying a cool house.

MB K.

2/17/2023

Sergio is the epitome of a Service Champion. My bathroom faucet was barely dribbling hot water. He tried everything he possibly could. He explained what he was doing and why he was doing it. As it turns out, I needed a new faucet. But, Sergio made me feel respected and now I understand a little bit more about faucets than I did before. I definitely will request for him to return and do the installation. He even cleaned the aerator on my kitchen sink. So now it's flowing full strength. Sergio has such a caring attitude that he is not only a great plumber, he is a great man!

Chanel S.

7/13/2020

They fixed it!!! Yes, my family and I are finally comfortable; My 32 yr old air conditioner died. I called A-Avis in the afternoon; tech was scheduled for next day; I was given a reminder call before Max/tech arrived; Max arrived as agreed; he was clean, professional, an expert in knowledge with my broken device; he ID the problem within minutes; repaired my device timely.

I have been a customer with Avis since Dec. 2019. I am very happy with all services/repairs/replacements that have been done in my home. This is a family business. Ed/owner and all personal that I have encountered have been kind, caring, and extremely efficient. I would recommend anyone to join A-Avis family for all Heating, AC, and Plumming needs.

Jim C.

5/16/2017

About 2 months ago Avis installed all new duct work and insulation, plus a larger air return (we have a roof mounted all in one unit) it was under sized, and all new air flow registers. They made the bathroom ones and others larger. They also installed an attic exhaust fan with a thermostat. They did great work. Jeremy and James did the labor. Some of my neighbors recently had their A/C units running on some warm days. We didn't have to. The house was cooler than normal. We just ran our ceiling fans. It all started with Colby Ballard. He came out to give us our estimate. This is a genuinely nice young man. He really knows his stuff. Especially duct work. There are different levels and quality of ducting and insulation, which of course has different prices and warranty levels. He gave us all of the information and facts and did not push us in any direction. He did not try to upsell us into anything we didn't want. Colby came out for a final inspection and everything was good. He came out again yesterday to make sure everything is ok and that we were satisfied. He stayed a while and we just talked about all kinds of stuff. He gave me some other ideas about some do it yourself stuff that I can do. I would give another star up there if I could. I would definitely recommend Avis for heating, a/c, duct work and attic exhaust fans. Ask for Colby Ballard. You can't go wrong.

Service Champions Plumbing, Heating & AC