Michael B.
01/12/2017 12:00:00 SA
My wife and I recently retired, moved from expensive Honolulu and bought a new home in Las Vegas. Upon moving in, we discovered one of the toilets would run after flushing, which we needed to get fixed asap since family and friends were visiting for the holidays. A friend referred a plumber, but the dude didn't call or stop by...what now? I checked yelp and decided to give Plumbing Kings a call because of their perfect rating and awesome reviews, and we are glad we did! Steven Davisson came over and found the problem to be an old flapper valve, and decided to check out the other toilets since they were identical. Sure enough, another toilet had a slight leak and he advised rebuilding all three toilets since the assemblies were old, so he got to work right away on those. Steve knowledgably informed us that Las Vegas has some of the worse water in the nation, which not only tastes bad and is unhealthy, but shortens the life of plumbing fixtures and pipes for the unwary if not maintained. He then busted out his trusty TDS meter to test the water out of our corroded kitchen faucet (another issue he caught). Shockingly, it measured about 460 parts per million (ppm), which is slightly less than the water found at Flint, Michigan--yikes! He also tested unopened bottles of Arrowhead bottled water at 225 ppm (yuck), and Kroger bottled water at 10 ppm (he said it's the best you can buy and only about 10 cents a bottle on sale--wow!). Steven inquired that if we wished, he could inspect all of the plumbing around the house and offer his professional advice. We accepted his offer, but told him the home inspector during closing passed the house with flying colors including the plumbing, but boy were we wrong! Low pressure in the faucets and showers, poorly installed and maintained 10-year old water heater and softener system, shutoff valve in our garage was frozen shut and assembled upside down, which would be a major problem if we had an emergency and needed to shut off the water. Steven opened our eyes to so many issues, so we took a leap of faith and decided to take his advice regarding fixing all of our plumbing problems so our guests and us would have clean water, good water pressure and no embarrassment! The next day, Steven and assistant Tyler came and miraculously within three days did the following: install a reverse osmosis filtration system, 1/2 hp garbage disposal and new adjustable faucet in the kitchen; install a new 50-gallon water heater, twin water dechlorinator and softener system, and fabricate a ball valve shutoff in the garage; rebuild three toilet tank assemblies, replace three shower cartridges and a tub spout in our bathrooms--whew! Steven and Tyler were friendly, professional and extremely hard-working, staying late every night to complete whatever task they were working on at that time. In addition to excellent quality work and advice, they charged a most reasonable price for all the work they did on our new home--even giving us additional labor and senior discounts! Steven also went beyond the call by giving us a couple of extra bags of water softener salt and relighting the pilot light for our fireplace because I inadvertently blew it out a few days earlier (my bad...we don't have gas fireplaces in Hawaii)--talk about great customer service! Because of Steven's and Tyler's awesome work and expediency, our daughters and guests enjoyed their visit with us for the holidays--Plumbing Kings no ka 'oi (the best)!