Maryam Q.

11/30/2020

Love being part of the Champion Service Rewards Program. I first initially found out about the program via mail flyer, and it was a flyer for an a/c tune up. Paid less than 100 bucks, the guy that came was very nice, he tuned up my a/c and told me how old it was and other information about it. Apparently my a/c is VERY old, lol and basically needs to be replaced, but he threw in a couple of things to make sure it continues working. He ended up telling me about the program that they have and all the benefits, like plumbing service, the most appealing part was the 19.95 for the program, that can be also be used as a down payment for an a/c in the future.

I also called them again for plumbing, this time around they told me the diagnostic and charged me the fee for coming out there and told me what was wrong under my sink.

All in all a good company to use for the above items.

Michael D.

01/10/2020 12:00:00 SA

I've always enjoyed the services I've received from Service Champions. Today, we had our water heater replaced by Miguel. As all the others that came, he had a mat and shoe coverings to protect our flooring. He carefully explained what he would be doing and went the extra step of replacing the water shutoff for the heater. After the install, he made sure to bleed the cold and hot water lines in the house and made sure there was hot water throughout the house. He made sure all replaced items were removed and even swept up the area. Miguel had a great friendly personality.

Raymond S.

08/09/2014 12:00:00 SA

Professional staff and technician, just over-priced. They are extremely friendly.

100000000000000000000000000 S.

6/23/2018

Brent Wangsness just completed our annual maintenance service. He answered all our concerns and took care of them all. Very pleasant and great customer service.

Brendan B.

07/12/2023 12:00:00 SA

My AC unit was blowing hot air. Called in the morning and they were able to fit me in on the same day (huge relief). Anthony Campos was the technician that came out to help, and he was AWESOME. Extremely friendly and very willing to help. My appointment was at the end of the day (7pm) and Anthony treated me like the first customer of the day. You wouldn't be able to tell he's been out for the whole day. He was able to quickly diagnose the issue, explained it thoroughly to me, and informed me of what needed to be done. Due to the issue I specifically had, he had a supervisor come out to confirm the issue. Brandon Edwards was also very helpful and responsive, especially so late at night. I truly appreciate the time these two gentlemen took to find any solution they could for my problem. They went above and beyond what I could have asked for. I would recommend this company and these two guys specifically to anyone. Thank you both again for your work and your time.

Robert D.

7/29/2023

Service technician, Jonathan was friendly, knowledgeable and professional. He answered all questions along with providing pertinent information. He arrived on time and respected our home. I would recommend Service Champions.

Phil L.

11/23/2017

The technician did a great job in servicing my AC unit, but I really felt like he was trying hard to up sell me on additional services I was not interested in. Additionally, he gave me a quote for a repair job that was 40% higher than what other companies had quoted. For this reason, I would not recommend them.

Jim H.

3/15/2016

After receiving several letters in the mail for a Tune-Up, I took them up on the $77 offer this past week. A very cordial young man by the name of Danny Manibusan was our technician, and he walked us through what he would be doing. He was respectful of our house and worked around animals we had locked in rooms. Although a cleaning was in order, we were pleased that the air and heating unit was in good shape, even after 16 years of use.

Then came the bad news. Our previous HVAC contractor that had done what Danny called a good install on the unit, but failed to install the new ducting we had him install 9 years ago. Rather than removing the original 1961 Asbestos Ducting, it was cut out and thrown off to the side of the attic. Then all the original Asbestos connections had remained open and exposed (not encapsulated) which has provided asbestos air and heating for the past 9 years.

Danny explained that the procedure was a two day process that began with ServPro removing all of the old ducting and properly disposing of the asbestos. Then day two would be an install. Both of these processes worked perfectly and today we are breathing clean air!

I have signed up for regular maintenance as a Reward Champion, and have referred Service Champions to my Mother for her house (ask for Danny), and spoken to a couple of neighbors that were looking for a reliable HVAC.

Don't waste your time with contractors on this kind of work. Stay with a professional. Our installers, David Aldama and Alberto Valle were super also, and very respectful of the house. They too worked around our animals, and vacuumed anything that fell to the floor.

Ob C.

4/21/2022

I have been dealing with this company for years as they service my AC/heater. the actual work on the AC is good but I have to say last few years feels like I am dealing with used car salesmen. every time they come by they try and upsell you. they are pushy and ask too many personal questions. I get it, they want to be friendly but it crosses the line when you keep asking personal questions. I am not looking for a best friend, just service the AC and go. I had one service gal ask, how many kids I have, how old are they, how many people live in my house, how much I bought my house for with 5 minutes of arrival. I told her she is asking too many personal questions. another guy asked where is my husband? Bizzare!

Susan L.

09/03/2014 12:00:00 SA

Amazing service from these technicians. Cord was the technician that came out for the regular cleaning. Very professional and took his time and provided us with so much information concerning our very old system. Angel had been out in the past and was just as helpful. These young men treat you as if you are family. It is quite amazing.
My husband and I decided it was time to invest in a new system before ours quit on us. It was also running our electric bill up to ridiculous rates. Cord hooked us up with a technician that actually came out that same evening. I did let him know that due to my 90 year old mother and senior dogs, I was looking for sooner better than later. Cody showed up at 8:30pm and was there for 2 and a half hours explaining all the different systems and testing our existing equipment. He was so patient with all our questions and concerns and went over the financing options with us. THE NEXT DAY we had our system put in. There were several workers initially but the majority of the day we had Robert S. and Chris V. Throughout the 8 hours they were professional, polite, and it was a great experience. The system works like a charm. It is so quiet it can hardly be heard. The prices were not cheap but neither is the product or service.
In addition, every Service Champion technician that has ever come to our home in the last 11 years has loved our labs!! We have 2 big dogs and they were so nice to them. Like I said, these guys treat you like family. It is so rare to get this kind of professionalism and personal care in this day and age.
Thank you all so much,
Susan Lockard and William Tumm
(and Roxy and Rusty)

Lance S.

7/17/2023

Serviceman arrived on time and was very nice. He inspected my a/c unit and said the blower motor was frozen. He said the cost was $1800 to 2200 for a new one, but since the unit is 20 yrs old, he recommended to get a new furnace and they had 15 yr financing. I said if it's going to cost that much I was going to get a 2nd opinion! Another company came out and put in a new $20 capacitor and that repaired the problem. He also said that the blower motor was in great condition.

Ama V.

5/24/2019

After calling another HVAC company in the area and being highly disappointed by their customer service I decided to give service champs a call and boy am I glad that I did!!! Not only were they at our apartment complex within the hour to give us a complete inspection they also gave us A discount off our service they are not afraid of a big job (26 units) and I am so happy I chose them they came through just in the nick of time. the staff was so friendly and attentive to us can't wait to do more business with you guys just in time for summer!!thanks service champs!!

Rosario R.

2/27/2021

Service Champions sent Alex to do a routine maintenance, as I am a member of their Club, it was scheduled in advance. Everything was working fine, but he tried to convince me that lots of things were wrong and my system would soon need to be replaced. When I asked him for photographs and an estimate and told him I would think about it, he got mad. He went back to close up my FAU system, and then left quickly. I immediately noticed that my FAU was blowing cold air instead of hot while the thermostat was set for HEAT to 69 and it was 67 degrees in the house. I ran out but Alex was just pulling away in his AVIS truck, although this company is NOT AVIS. I then tried to turn the system OFF, but it stayed ON regardless of the thermostat settings. My husband was an electrician, so I recognized this was a wiring issue, not a system issue. I then called them back and told them about the problem, and after a lot of begging, they finally sent another tech, who discovered that Alex had left two wires disconnected. The second tech fixed the problem and my unit worked fine. If I hadn't known myself that this was just a wiring issue, these people would have easily fooled me into replacing my whole system for $1000s of dollars!
Yes, they boast that all their techs are Very Friendly - but WATCH OUT!

Joe T.

6/20/2023

Beware of this company!!! I was on the phone with my elderly mom when the repair technician informed her that the needed repair would cost $18,000! After the technicians diagnosed the plumbing issue, they found the sewer connection at the street was broken. In order to fix, they would have to dig up a concrete sidewalk, dig down 8 feet, repair the connection, and then put everything back together.

We contacted the city of chino hills and they scoped the sewer line and came up with a completely different conclusion. The sewer connection was intact and working perfectly. There was a y valve or trap on my moms front porch that was filled with dirt.

It is very unethical to use scare tactics in order to coerce elderly widows to waste money on products and services they don't need.

Jennie C.

9/24/2014

The service is great!! Scheduling was easy, the staff was extremely courteous, they appear very organized and they email and/or call you to alert you that the technician is on the way. First, we had an AC tune up. Very friendly, has a mat he puts down, wears booties on his feet, tells me all about what he's going to do, the company, their style, etc. Does the tune up and the AC is working much better. Our unit is about 24 years old so it won't last much longer, so we decide to sign up for the monthly service of $15.95 which includes twice yearly inspection and tune up.

Then 2 weeks later when it was REALLY hot out...the AC stopped working. Eric came back, same day service & did a temporary fix at no charge since they had just done the tune up and we were a part of the rewards program. He recommended that we would need a new heating and AC, which we agreed. He was polite and knowledgeable, he went over all of their warranties/guaranties (no lemon, lowest price, etc.). Then he presented the various prices quotes depending on whether we want a basic unit, or premium ones ranging to silver to presidential. We went forward with the purchase.
The removal of the old unit and install went very well. It was a Wednesday and they took out the old on Thursday and put in the new on Friday before the weekend. The install was completed in 1 day.

Overall, the Technicians were on time, clean, courteous, and appeared to have done a good job and seemed very well trained and knowledgeable. I give this company an A on service and technical competency, if you're going to do any significant AC/furnace work, they do a great job and there is more involved in the install other than just the new unit. Sealing and install of New Vents, New touch screen Display, Fire alarms in all rooms and Carbon Monoxide Detectors, City Permit (which guarantees that the job was done right), etc. It is expensive, but I do believe that you usually get what you pay for. I would always recommend getting another quote to compare, just remember that you aren't just comparing the price of the unit, but everything that is included in the install as well.

Heidi D.

08/06/2018 12:00:00 SA

I've been hearing advertisements on the radio for years! Even though my unit needed help for sometime, I never got around to calling and making an appointment for a technician to come. I finally made my appointment...and the advertisements prove true! Good deeds are for free!!!
My unit had some plant growth close to it that made it inaccessible to the technician. He cut the plant and placed the clippings in the trash...most places would just say that they would not be able to perform the work because of it. But Service Champions stayed true to their word!
The service was performed and it was done at a reasonable price and in a reasonable amount of time! The technician was very pleasant and personable.
I would definitely recommend Service Champions to friends and family!

Julio R.

7/25/2019

I was having a problem with my AC unit not shutting off after reaching the desired temperature. Omar Estrada arrived and went the extra mile to find out what the problem was. He explained every step he was taking and made sure I understood what he was doing. This man is an asset to service champions! Service champions is a good company and I highly recommend them to anyone looking into heating and AC. THANKS AGAIN OMAR!

David A.

01/04/2018 12:00:00 SA

Lim Pang was very thorough, clean and answered all my questions. When he took some picture of some potential problems on my unit, he was more than happy to show me and take a picture myself. I appreciate that transparency. He also noted similar write ups from the previous inspection but another technician. Nice catch. This is the 3rd technician that I have interacted with and they are all quality. Nice consistent hiring practices Leland.

Rosa V.

08/10/2023 12:00:00 SA

We had our a/c maintenance appointment today and had the pleasure of meeting Daniel Radillo. Daniel was friendly, detail oriented, extremely knowledgeable and very efficient. While he was in the backyard working on the a/c unit he noticed our new garden hose sitting next to the old one that was still connected because we have been trying for weeks to get it unscrewed. He took the initiative and took that wrench and got it to come off. Our grass had started to die out in the back and both my husband and our gardener had been unsuccessful. He put the new one on, disposed of the old one and made my day! This is the reason we have been with Service Champions for over 20 years as loyal customers. The people make the company. Hiring people like Daniel make all the difference in the world to customers. He got the job done with a huge smile on his face. Great job Daniel!

Caroline W.

6/30/2022

The name of this business does not lie- from the moment you call to the cleanup after service, this is really a team of professionals! Exceptional customer service and updates. Technician Dominic went in my attic when other professionals would not. Miguel and Peter made the experience awesome as well (thanks to SCE turning our power off, they came multiple days!) HIGHLY RECOMMEND FOR SERVICE!

Joe A.

05/06/2023 12:00:00 SA

our main drain pipes started to back up a few days ago. i had gotten flyers mailed from service champions a few times in the past so i knew their phone number (very easy to remember). i have them a call at 8:30 pm save they had an appointment set for me between 12-3 pm the next day! what's even better is that Nathan arrived at almost exactly 12 so i didn't have to wait around all day wondering when they'd be here. he ran the rooter through the lines, let me know about what is going on with them and was done in no time. he even powerwashed my walkway as a good deed! service champions will be my go to plumbing service and i will be requesting Nathan every time.

John Y.

02/04/2020 12:00:00 SA

These guys do awesome work. It is not the cheapest, but they do their work THE RIGHT WAY. I has a new HVAC and water heater installed.

The best part is, my house has had difficulties getting equal air distribution throughout the house, for the past 30 years I have lived here. They made it RIGHT. Their work was a HUGE improvement to my 50 year old house, that was not designed for Air Conditioning.

As I said, they're not the cheapest, but they do an awesome job, and I'd call them again in a hot second.

Kudos. Killer job. I am VERY satisfied with their work. I will use them again.

Jack L.

2/23/2019

The owner personally send me an apology letter and I feel they really want to make thing right. It at least shows they are really care about their reputation and serious about customer service. So I make an update to this review

Max B.

7/25/2019

I have subscribed to this company for routine service for a few years. For the first time I am having a problem with my air conditioning unit. Two different servicemen from this company came and it still isnt blowing cold air. They quoted me a really high price (over $300) to see if there was a leak in the system. I had someone else look at it and he said that the cap on the system was left loose, allowing pressure to escape. I am wondering if this is a ploy to make more money. Now I dont have a working air conditioner and am wary of calling them again. Also whenever they come just for routine care they try to sell you something, its very annoying and Im sure they must get a commission when they do make a sale

c.s. t.

6/13/2023

We had a problem with our bathroom sink that made it unusable so we called Service Champs and had a plumber out within hours. He was fast, efficient, and pleasant and informed us about what he was doing as he went along. Problem fixed and a happy client.

Michael A.

8/19/2020

Wow, their scheduling system and department are completely incompetent and broken. Their online booking system doesn't actually book an appointment until someone calls you back. Umm OK, what's the point of having an automated system if someone has to call you back. At least have the website say that or something. So, booking an appointment on the defuct appointment system and leaving a message I can't get a call back??!?? I call Service Champions, wait almost 10 minutes on hold, get an appointment scheduled 2 days later than the appointment I scheduled on your website, only to get called the day before my confirmed\scheduled appointment that they have to reschedule and push it out another day. Unbelievable !!??!! We just had a Service Champions tech here 3 months prior to our AC completely crapping out. More like Service Losers

UPDATE: The GM Gary called me back and scheduled a tech to come this morning. Gary was very nice and candid. He made no excuses about this mishap and took complete accountability and apologized. Andy the tech was great. Super friendly & professional. He made quick work on the repair and my AC is working again. Thank you Gary and Andy !!

Annies Mama M.

11/30/2021

I wish I could give Kalani Casteel 1000 stars. Service champions came high recommended from other close friends of the family, and actually met someone who used to work there that had only good things to say about this company. And kalani definitely fulfilled the rumors to be true because he showed outstanding customer service. Throughly explained everything he was doing and what I needed. I was also told this company was good at up selling, but I didn't get any pressure from kalani. He deserves the MVP award. I had another tech after him that was awful and service champions took care of it right away. They really do mean money back guaranteed! I just want to take another moment to thank Kalani for going above and beyond with his hard work and knowledge for not only explaining everything but for being everything I expected service champions to be about and more. He had a great attitude that I unfortunately got the opposite with the tech that came last week. I hope kalani gets extra Christmas bonuses and raises because it is definitely well deserved. If I had tech Paul first I would've cancelled everything. Kalani made a customer for life. Thank you Kalani! Merry Christmas to you and your fam!!

Brad Y.

10/22/2017

When they come out five times in 3 months and find something different each time with our A/C unit and then try to tell us how wonderful they are and show us all the awards while trying to sell us a A/C and furnace for $25,000 when other competitors were coming in three times less you have to ask yourself what is going on.

They must prey on the uninformed person who doesn't compare prices. Also do not ever sign up for the monthly service contract, complete waste of money!

Gina W.

2/26/2021

James Navarro is an amazing asset to the Service Champions team! We moved into our home 6 months ago and apparently the HVAC unit in home had never been serviced since it was installed at least 15 years ago. We can't believe how hard he worked and how much time he spent to make sure the job was done right. Incredibly strong work ethic, friendly, and a total pro. We purchased the annual membership because of how comfortable he made us feel with the quality of work that Service Champions offers. We can't say it strongly enough what a professional, thorough job James did and how impressed we are with his work!

Jennifer H.

6/20/2023

Scam Alert! Service Champions scams the elderly. Service Champions came to my mothers house, she is 86 years old. They used scare tactics and blatant lies to convince my mother that she needed a new HVAC system. They told her that her current HVAC system would only cool her house to 80 degrees, a complete lie, they also told my mother that the type of freon her system used was difficult to find and very expensive to buy, another blatant lie. They then had my mother sign a contract for a complete new system, air conditioning, and heater. They charged her $26,000 and put in a new system for her without doing any inspections, (that they charged her for in the contract). That same day they took the check and cashed it. They broke several laws and should be investigated.
When my siblings and I called Service Champions to discuss the matter with them, they had the nerve to tell us that they did not stand for ELDER ABUSE!!!!!!!!!
They then told us they would refund my mother $12,000 and complete the work they never finished in the contract. They did complete all the work they charged my mom for and they did refund her $12,000, only because we demanded it. I feel sorry for the elderly who do not have someone looking our for them. I am sure this company has scammed the elderly out of millions of dollars.
SO IF YOU WANT TO SUPPORT THIEVES, AND ABUSERS OF THE ELDERLY, PLEASE BY ALL MEANS USE SERVICE CHAMPIONS, OR AS I LIKE TO CALL THEM, SERVICE SCAMMERS!

Loree C.

3/19/2018

Eric just finished serving my air conditioner to get it ready for the summer. What a nice young man. He was on time, respectful and did a great job. He explained what he did and I would certainly recommend this company if Eric is a sample of their employees. The contact in the office was very nice too and made the appointment an easy process.

Rob G.

05/05/2022 12:00:00 SA

Can't understand the negative comments here about Service Champions. My experience was OUTSTANDING from start to finish.
Kalani Casteel and Ryan was on time and prepared. We addressed the issues that I had seen and they set out to provide the maintance service.
They detailed every aspect and took photos of all their findings.
No hard sell No high pressure tactics, just service with a great attitude and professionalism.
Can't say enough about the guys who came to my home.
My go to for A/C issues and more
10 star rating would be in order if Yelp had one

G C.

06/06/2020 12:00:00 SA

The Technician Max came out and was friendly, helpful and provided superior service. As a fellow veteran I immediately felt that I could trust him and he put my mind at ease by thoroughly explaining everything that he was doing and what the cost was going to be. I highly recommend these guys. Thanks Max!

Shawn S.

7/28/2023

I commend these guys for being prompt and on-time, had them out to give me an estimate for a New AC.

Steven quoted me 26k, which they were the 5th ones out.

Goettl came out 14k, Costco came out 16k, service champions came out 26k.

I spoke to steve, i own 2 condos in this complex. And said i can do both with Goettl for the price of 1 unit. He said, send me the quote and ill work on it.

They came back with a total of 19k.....on what planet can you sleep at night that you can take 6 grand+ right off the top?

I run my own business and i make a fair profit, if i would've bought from these guys and found out later my neighbor paid 19k. Oh boy, I'd be pissed. That's ripping people off in my eyes.

So, just do what i did. Go to Goettl and get 2 system's for the price of 1

Allison S.

5/31/2017

Andy Wan was a great help! I was nervous calling anyone because I am always expecting to get ripped off or told I need to spend an arm and a leg to fix something when it really should not cost that.
Andy walked me through his diagnosis and recommendations showing me the why's behind his recommendations.
I appreciate the time and patience showed while answering all my questions.
I would definitely use Service Champions again.

Ron M.

1/19/2022

They did a maintenance on our A/C unit and we signed up for an annual contract to have them come out once a year for A/C and furnace. When they came out to inspect and perform maintenance on the furnace they told us the Inducer Draft Assembly was not working and they showed us there was no heat coming from the vents. They quoted us a price (reduced due to our maintenance contract) of over $2,100. They told me the unit needed replacing. After demanding a breakdown of the cost I saw I was charged $1,280 for the part. I went on line and spoke with a company that could provide me with a new factory part for $188. I was also told the cost to replace the part was anywhere from $250 to $400. I then questioned the repair itself and had another company come out to look at the furnace since it was up in our attic. The new company came out and fixed it in 5 minutes. They only thing they had to do was to turn the gas back on at the unit. Apparently someone had turned it off. Since the furnace is in my attic no one else had been up there. It worked last year and we had not even turned it on this year before the Service Champion rep looked at it. The unit does not need any repairing. So, not only were they going to repair a unit that was not broken, but they were also charging me almost 7 times what I would have paid for the same part elsewhere. Needless to say I was very unhappy with them.

Cindy O.

09/03/2020 12:00:00 SA

Miguel Mendez gets a 5 star rating at Service Champions. Today he came to diagnose my leaky kitchen faucet. He was very polite and thorough. I've been a Service Champions customer over 6 years and my parents for many years longer. No waiting and wondering... appointments are always on time, even early if it's convenient. Masks and shoe covers always worn and there is never a time when you wonder what's going on... they keep you posted as the job progresses.

Mike P.

05/01/2023 12:00:00 SA

We just had our A/C serviced. Ĺevi, the Service Tech did an outstanding job. He kept us informed of what he had done. He also explained what services would be performed with the service plan we signed up for. We would like to have him as our preferred Tech. I would recommend Service Champions to anyone who needs service on their HVAC systems.

Elaine C.

11/23/2016

BEYOND FRUSTRATED right not. After having spent $20k and a complete AC/furnance installation, City comes out to our home to sign off and they have issues with some of the work. It's been over 2 months since the city has come out and to date, I can't get anyone to work on this situation with the City. I have made numerous telephone calls and have contacted the supervisor Octavio Medina on numerous occasions and all I get is PROMISES. Worst customer service I have EVER had to deal with! THE WORSE!

Mark K.

12/06/2021 12:00:00 SA

In the past 10 years I have spent over $30k with your company and for the most part very happy with the service. Today it was horrible. We woke up this morning at 0500 and discovered a leak coming into our bedroom on the second floor. Called twice before finally receiving a callback 6 hours later. I had to shut off the water to the house. About 1300 Paul showed up and didn't want to do the work. Said I should call my insurance company. I told him with my deductible it would be better for me to pay out of pocket. I showed him the leak and he said I guarantee this is where the he leak is. He cut open the drywall and there was no pipe. Called his manager on speaker who suggested he cut open the next panel beyond the stud, turn on the water and see where it was coming from . He said he felt uncomfortable as it was too close to the sprinkler head, even though that was not true. After opening the drywall he never even turned on the water to see where the water was coming from. During our discussion he even suggested it was PVC piping which is grossly inaccurate. They don't use PVC for lines leading into sprinklers. I understand they can't work on sprinklers due to specific certification but this has nothing to do with the sprinkler head. It was the coper line leading into the system. Had he listened to his manager we would know the source of the leak. My wife heard the entire conversation and commented from the start he didn't want to do the work. Horrible customer service in this case from a formally reputable company I have used for years. I contacted Ed Ballard who told me he sold the company to Service Champions which explains the change in customer service. Now this morning after having the water off for 20 hours I'm going to need to find a responsible plumber.

Renee H.

12/04/2014 12:00:00 SA

BEWARE! Service Champions quoted us over 80% cost for a replacement heater compared to TWO different competitor estimates for the same work! Service Champions sent out a man who spent 4 hours here (compared to less than 20 minutes from the other companies? Go figure!) He told us that we had a 5 ton heater and it was too big for our home. That wasn't true..we had a 3 ton heater all along. He told us our damage was from prior water in our floor vents which contradicted what other companies said was the problem. He came across as a caring person then said he wouldn't go through 'sales' in order to save us $. (red flag right there). Then when we delayed the installation he accused my husband of a 'trust' issue. Hmmm..guilty conscience?!

Brian L.

9/28/2013

Signed up for regular maintenance. Strange that even though I hadn't had the recommended part replaced, each time the part that needed replacement was a different part, and each time the technician was different. Think they are on a commission?

Terry H.

6/22/2016

I had a great experience with Service Champions. First, I received a phone call almost immediately after I requested a consult/quote/service. I was able to make an appointment within three days (not bad considering that we're having a 100+ degree heat wave in SoCal). I received a confirmation call the day before my appointment as well as on the day of. Second, the technician (Jack B.) came out within the promised timeframe! I'm so used to service calls being late, that this actually surprised me. Jack was extremely professional and great at explaining the concerns with my home's air conditioning system. He even covered his shoes without my asking. All in all, everyone I spoke with at Service Champions was professional, easy to work with, and had great customer service skills. A high recommendation from me!

Darius G.

8/29/2014

Amazing service by Andy Marquez! He came to my house in Whittier and was very clean, professional, knowledgable and polite!

All businesses should model themselves after Service Champions!

Holly L.

2/25/2020

Service Champions David Fogg goes above and beyond! Not only did he expertly service our HVAC, but he also helped me lift a heavy piece of furniture. He is professional, pleasant, and extremely helpful. He explained everything he was doing, and helped me better understand how our system works. I wish more service providers had someone like David!

Mickey D.

06/06/2018 12:00:00 SA

I received a call from John who is the General Manager and he listened to my concerns and told me that he will send out another person to go over what was done by the first tech. Jeff came out and explained to me what was done the first time around and provided me with the price of how much it would be to fix my ducts in the attic. That is all I originally wanted to get an update of how my current system was doing and how much it would be to address the issues that I believe I had. I appreciated that the company was quick to address my concerns and provided a great experience. I will probably use them when I am ready to replace my ducts in the attic and again when I need anything done for my A/C or furnace.

C L.

06/11/2012 12:00:00 SA

I heard them advertised on the FISH and we found a coupon in the mailer.

Steve Smith was very professional. We asked for an A/C tune-up. He wore the booties so that our house would not be dirtied throughout. He would announce when he was coming back into the house or leaving to get something.

He was VERY thorough and explained everything wrong with our A/C and heater. He explained why our 20+ year old A/C was not efficient. A/C's don't generally last longer than 20 years. The relay was rusted which I could definitely see. The freon was leaking but it would take awhile to see where the leak was. There were leaves and dirt inside the cover of the unit so he cleaned everything out.

We also asked him to check the furnace since it wasn't working properly. He gave a camera inspection so I could see the dust, build-up in the upper section of the furnace. He pointed out where the furnace-A/C unit was causing rust on the unit and wood rot on the cabinet bottom. He suspected that the furnace bottom pan was rusted. He said the furnace was 30+ years old and I knew it was original with the house. It looked like the one at our other house with was about 40+ years old.

I asked him if he thought the other furnace guy (that came a few months prior) did anything. He said it was just surface tune-up, but he should have pointed out the things about the furnace which was discovered today (i.e. through camera inspection, rust on furnace, wood rot showing evidence that there was a leak).

The only thing he tried to sell me was the service club membership, but he was not pushy. He just explained it and when I said I'd wait, he was ok with that.

Steve was very courteous and I would ask for him again. He was in and out in less than 1-1/2 or 1 hour. He arrived right on time.

The bottom line was we need a new A/C & furnace and he DIDN'T try to sell us those things. It was understandable since the furnace was original to the house which is 30+ years and the A/C is 25+ years old. He said that it would cost more to fix it and have it break down multiple times, rather than buying a new one. We will definitely use them again. No hard sales here.

Christian C.

06/05/2016 12:00:00 SA

I was able to obtain 3 different quotes from the top 3 Yelp air conditioning and heater businesses. At the end, I chose champions due to their excellent follow up and professionalism. I was able to easily get everything done by the HERO program with the help of champions. All the documentation is done for me so I can call the city for a final inspection. I highly recommend champions!

Heather M.

1/16/2020

Service Champions is an amazing company with top notch customer service and they do exemplary work! We switched over to this company for our air conditioning services and we have been so happy. When I heard they just added plumbing, I decided to call them and make an appointment. I'm once again so impressed with the level of service and how nice their staff is. Miguel showed up to check the problem. He found the problem right away fixed it and was just so nice, polite and explained everything in terms I could I understand. I'm so happy to have a plumbing company now that I can trust and have confidence in the work they do and the prices are great too! I will definitely be calling on them again and I will ask for Miguel.

Claude A.

05/03/2023 12:00:00 SA

Recently a senior family member needed a service on the Air-conditioning and heating system. Service champions was very responsive and quick to come out and look over the system. Significant issues were found because it was an older system and there were various items that were not up to current code and working extremely inefficiently costing them a lot of money. The system was over 25 years old. The way that Service Champions handled the whole thing was extremely professional and very caring towards an elderly person. First of all they were extremely transparent by showing her exactly what they were saying needed replacement and they had a supervisor come out to double check and offer a second opinion to her so that she would not feel like someone was just trying to take advantage of her and sell her a bunch of stuff. Then once it was determined that clearly a new system was needed, again they were extremely professional and thorough with their quote, they were fair with their pricing and they showed a sense of urgency with the installation because it was a senior person and they did not want her to suffer from the temperature. We even had them replace the water heater while they were there because it was more cost effective to do it at the same time. The installation was done within 48 hours and they always cleaned up after their work leaving her very comfortable in the house while they completed the job and after they had left. Their follow up on the phone was very thorough. All in all I highly recommend this company. Absolutely not the cheapest company but extremely professional and efficient while being fair with the price. Give Ed a call and consider them for your next HVAC or plumbing job.

Bei D.

2/28/2020

Today is my first time to use there service. I always struggle about to repair things like that. I am so happy and appreciated their hard working. Joe, a very hard working who did great job for me, I will tell all my friends to use their service.

Thank you, Joe, thank you, Service Champions.
Bei Ding

Kate S.

09/02/2017 12:00:00 SA

Called for an A/C service repair. Set up an appointment for 8:30am. It is now 10am with no phone call and no technician here yet. I am beyond furious. I have tried calling ten times all times I am on hold for about a half an hour before I hang up. The hold recording also states they are punctual and on time. HA yeah right. So unprofessional and will never call them for service again!!

Stephanie P.

02/04/2021 12:00:00 SA

We had wonderful service with our HVAC technician Thad, he was very courteous and patient while trying to problem solve our issue. In the future, we won't hesitate to use Service Champion. Their service was great from start to finish, and we didn't have to wait weeks fo an appointment.

Kyle O.

8/13/2011

I also need to say to watch out for the $77 tune-up special (and this company in general). It turned in to a $69 diagnostic fee that involved NO REPAIR work and a followup sales call with a 'supervisor' to pitch us an entirely new system. The technician didn't even re-install the filter, after he claimed it was inadequate and was partly to blame for the need to replace our unit. In addition, the service tech convinced my wife to sign up for a $12/month club membership agreement that held promises of future discounts and fee tuneups, plus a $20 savings on the diagnostic fee which we did not receive. This all led to a call to the local air conditioning service place that had done our last service and they came out, blew out the condensation return pipe, put in a new filter and got our unit running normally - all for less than $100. As per the usual case, when it sounds too good to be true, it is.

Carole C.

7/22/2013

Fabulous Company. Have used their service for two years now. Especially James Navarro. He is THE BEST. They are fast, efficient and super clean. Use rugs and booties on their feet. Clean up after they work. I would recommend them highly. Ask for James!!!

Dan W.

9/14/2014

Hey I had service champions come out to check out my a.c. well it turned out it was electric, Eric Uhart came out and waived the come out fee. he also didn't point out my dirty house lol, thanks for making me feel comfortable while you were in my home.

Andy P.

09/03/2023 12:00:00 SA

David came to the schedule appointment on time. He was very polite and courteous.
After almost one and half hour, he still was not finished with the air-conditioning inspection. We expected for the technician to tune -up the air conditioner and no more. He spent most of the time checking the attic and insulation. Although it is appreciated it would have been best if when we scheduled to have been informed of the two and a half hour inspection or that the technician comes in to inform us of the added inspection to decline, given time constraints. Also, providing booklets and membership information was not what we signed up for. I wanted a simple inspection for the air conditioning and only I wanted to know if it was working properly and if I need any freeon, nothing else. I still don't know if I need freeon or not. We felt rude asking the technician to leave and rushed him to finish because we had another appointment.
I would not recommend to my friends or family. David was very nice, but I think that the company is training the tech to sell the membership rather then servicing the air conditioning.

Stephanie D.

11/17/2017

David came by and did a great job!! He told us what we needed and what we didn't. He even showed us the old AC filter which was pretty gross. He recommended some things but we didn't want to spend more money and he was nice about it wasn't pushy. Would def recommend to anyone!!

Albert J.

7/23/2016

I always appreciate honest and reliable technicians when it comes to any repair or maintenance I needed to get done. Andrew Gale was the technician that came out to service my AC system and he definitely lived up to that standard. I can tell Service Champion definitely provides extensive training to their employees by the way he walked me through everything he is doing to help me better understand the types of maintenance and repairs I would need in the future. Andrew even stayed extra time to double check everything was in proper working order before he left, and he found out I had a fuse in the AC control unit that was going out (which was causing my display to go in and out). He quickly replaced it for me and it gave me a better peace of mind. Thank you for the thoroughness and high quality work standards.

George L.

2/24/2019

This is a review from a former 4 year customer of these crooks. They should consider changing their names to Ripoff Champions. Had used them before in the past for a refrigerant recharge, and signed up for their subscription service where you pay a monthly fee and they come and tune your unit up, change the filters etc etc. whatever, they play the whole clean cut HVAC repair guy wearing socks so as not to dirty your house real well. That's about it. They're crooks through and through, legitimately prying on people who don't know better. After 2 or 3 refrigerant recharges I just figured might as well replace the whole unit. I asked for a quote, and was quoted literally almost 4 times more than the people who actually replaced the unit (and the unit I ended getting was actually more expensive than the ones these guys quoted me). I googled the price of the unit they quoted me on the spot, while they were in my living room, in front of my wife and son, and asked why if the unit was only $1500-$1700, the price of installation was almost $12,000. Their reply, in front of my wife and son, verbatim: that's the price of doing business with us, if we were a mom and pop shop, we'd be significant cheaper. Crooks. Here's an economics 101 lesson for you: Bigger companies are generally are way more competitive than smaller companies, resulting in significantly lower prices. Look elsewhere for any HVAC needs, there's tons of companies right here on yelp with 4 and 5 stars. Stay as far away as you can from these crooks.

Rosa C.

6/21/2023

We recommend having there service. We look forward having our furnace and air conditioner serviced every 6 month. Everyone is so friendly Isaiah was great and knowledgeable.

Nia S.

9/19/2014

I have been using this company for years. Their prices are competitive and they are very easy to work with. The technicians are knowledgable and pleasant. They arrive on time and provide phone calls ahead of time so you know just when to expect them. I would recommend them for installation of new equipment or any kind of repair or service

Amber A.

7/22/2023

I called for my central air . On a Friday. I got my appt for Tuesday. Derek, the young man, was very professional and came in to check my air . Within 15 minutes, he figured out the problem . Stepped out to his van and came back in . Replaced the blow motor, and it started . He was very knowledgeable about what he was done . I therefore became a member that reduced my price of what he replaced . I am so happy with the service and the kindness of Derek . Highly recommend Service Champions ! The Best service ever !

Rob C.

07/06/2011 12:00:00 SA

Lisa and company did send me a check as promised. They refunded my money but I will be cautious about using their service. . . .first impressions can last a long time.

Alana A.

4/30/2020

Jack from service champions was very professional, friendly and answered all our questions. Got our AC going again. Will be recommending this company to our family & friends. Thanks again Jack!!

Romain L.

8/21/2020

Update 8/21/2020:
Following my initial review, I was contacted by Gary the GM and Jeff B to schedule a appointment for them to check my A/C unit. Jeff was on time and was there with one of their technician Mark. Mark got to work right away, notice low pressure of refrigerant and also noticed one of the valve wasn't tighten all the way (about 1/2 turn). I got refunded for my previous service, the refilled the system at no charge and offered to also do a leak detection at no charge and put the dye in the system. Today (about 2 weeks after they came back), Mark came back and looked for leakage. None was found (which was great news for us). Good job on making things right, it's just unfortunate a review has to be posted to get there.

I rarely post reviews, but since it didn't go as expected, feel like other folks looking for an hvac company should know about what could happen with service champion (not sure that would be everyone's situation).
Had a tech come for an ac tune up. Things went smoothly (had to add refrigerant which we had to do 2 years ago-so this was kind of expected) tech left things clean, and with a few recommendations on how to improve the system to run (fan was pulling air from both inside the house and the garage so I fixed it a wer
Where things went wrong: about 4 weeks later, the drain line got clogged and this tells me the tech didn't check it. As a matter of fact, I know he didn't go on the side of the house where the obstruction occurred. 2nd fact: after I cleaned up the water mess in the garage and replaced the crappy filter they had installed, the air flow became better but the system wasn't cooling that much and is not able to reach the desired temperature. Called them back and they want to charge again to come because the tech decided he couldn't warranty his work (for 30days). Tells you how much faith they have in their own work.

fay w.

5/24/2010

As luck would have it, The heating system in my new house needed service. Service Champions to the rescue. The service,professional as it was, turned into a twenty five minute professional sales pitch.The pitch opened up with a $12,400 deal,then a $9,200 deal and finally an $8,200 deal. None of which I took. All I can recommand is watch your wallet on these heating deals

Erica A.

8/23/2022

Used their services after receiving a flyer for AC maintenance special.. scheduling was fast and friendly. Day of service arrived, the technician arrived and explained the multi point inspection and service to be done. After inspection was done he proceeded to show me the findings, one thing after another and areas of concern. Adding up to thousands of dollars to repair. While the service was up to the thousands they had a membership that had discounts available. As I was listening to his ongoing list of recommendations of repairs I thought this was supposed to an AC maintenance. I told him a multiple times I had to review and discuss with my spouse. The tech started sounding late like a salesman stating I had to sign up for the membership to get better benefits. I proceeded to just pay for the maintenance fee and told him I would call back if we decided to move forward with repairs. After the visit I called a few contacts in the AC business who stated the said repairs were unnecessary and had never used said improvements. This company is just out to charge you! Stay away!

Joe P.

3/24/2015

I received their flyers in the mail for years. I finally decided to give their $77 tuneup service a try. I tell you, I could not be happier with how everything went.

Get this: their technician, Eric U, walked up to my house carrying booties, a dropcloth, his own hose and a mat to wipe his feet off if he had to go in our house.

He immediately got to work and explained everything he was doing. He was very thorough and patient because my kids were running around him the whole time.

When it was all done he did a great job of servicing my AC unit and went in the attic to inspect my ductwork.

When he was finished, he was good to his word and was going to charge me $77. He explained a couple programs they have, but did not apply any pressure. I ended up going with a two-year maintenance program which in the long run would save me almost $200 if I pay the regular maintenance fees. I want to reiterate, Eric did not put pressure on me he just took the time to explain things to me.

I was highly impressed with their company's follow-up and particularly impressed with Eric's attention to detail and hard work ethic.

I would highly recommend using these folks. I will keep you posted over the years as they continue to maintain my unit.

Mike G.

04/08/2023 12:00:00 SA

MORALLY UNACCEPTABLE: My senior-citizen parents were faithful customers for many years until a tech and sales rep used SCARE TACTICS on them. AC stopped working and after an inspection, sales rep literally said, Your house can burn down.

(Yes, there is also an inherent fire-risk using a stove and microwave!)

They quoted $15K for a new system and when we delayed the install 2 days later, they IMMEDIATELY lowered the price to $10K over the phone.

Called an HVAC friend and it was a LEGITIMATE $300 FIX and AC has worked flawless.

Techs are nice/polite but BEWARE: DO NOT TRUST THEIR good deeds for free FLUFF and get another opinion.

Timothy F.

05/03/2023 12:00:00 SA

I've always received great service from Service Champions and today was no exception. Ethan came out to service my air conditioner and did a great job, kept me informed throughout the process and then cleaned up afterwards. He was a very professional and pleasant young man. Thank you

Terri H.

06/04/2021 12:00:00 SA

I had my 21 point inspection done by Kalani Casteel on May 25,2021 and He did an awesome job. Kalani explained everything that he was doing as he proceeded to go into the attic to inspect the ducts and furnace. Kalani also took apart the compressor cover and literally cleaned the inside of the compressor, then carefully reassembled the cover and waxed the top of the compressor. I was so impressed with Kalani that I also want him to do the same thing on our rental house in Brea. By the way, Kalani was very personable & professional; I see him gradually moving into the sales Department where He can be a tremendous asset to Service Champions.
Thanks Kalani,
J.J.Hernandez

Y Z.

05/04/2023 12:00:00 SA

Great service , quick diagnostics and excellent attitude by Brandon Wallace ... would totally work with them again

Ynatotski G.

7/17/2016

hope you read my review. for the record i am a legit customer. I should be on the list of verified customers you have. i should have given you guys a 4 for good customer service but the prices are not competitive. anyway i am
writing this review so
i could get an immediate response from
your team. i cancelled the monty membership from you guys because we decided not to get the services from you on june 29 and i specifically told your agent to cancel my memberhsip. i
think
it is plenty amount of time to cancel
my membership and cancel
charges on my credit card...but lo and behold...my credit card has been charged!!!! on july 16! i dont know if this is a scam. but please you seem
like nice people. i specifically cancelled it by phone. on june 29! expect a call from me tomorrow.

Mike G.

6/15/2023

Service Champions has some of the best work ethics in the city. Timely, communicative, thorough, and friendly! My landlord has used their services consistently and it's quite obvious why. Technician Jeffrey came yesterday for a seasonal HVAC cleaning and communicated every step of the way. The vents looks near-spotless after the job! Keep up the great work guys!

Todd E.

09/11/2019 12:00:00 SA

The Service Champions representatives just left our home after installing 2 brand new Lennox heating/air conditioning units and ductwork over the last 2 days. I hold this company in the highest regard. Every employee (and we met many of them) were kind, prompt, efficient, and tidy. We worked with Lito Fueconcillo on the assessment and quote and he followed through on every commitment and then some. The cold air is pumping out and the house feels great!

I highly recommend Service Champions for your heating and air conditioning needs - they say what they mean and they mean what they say.

Geoff B.

1/15/2016

My initial service was a little bumpy. Without getting into detail, once my concerns and issues were known by Service Champions management they contacted me with an offer to make things right. In today's world where Customer Service is almost nonexistent, this meant quite a bit to me.

Everyone, and even a Company, can have an off day.. it's how we handle those issues, and those affected, afterwards that speaks volumes towards character. Service Champions made a concerted effort to ensure my issues and initial problem were resolved and to my satisfaction. In response to my issues they sent a Rep out to address my concerns and make sure I came away a much happier customer. This is not something many companies do anymore.. it was very much appreciated. Thanks to everyone at Service Champions who addressed my issues and concerns, and I'm more than happy to let others know that Service Champions truly embraces Customer Service.

Gary F.

9/30/2018

Service Champions performed two separate services for our condo. The first was a duct/insulation installation in Jan and then an AC condenser replacement this past summer. We are very pleased with the work as well as the professionalism of the team. Jack Berekoff, James Navarro, Luke Shaffer, and the others had a great respect for our property and maintained our requests for cleanliness (like shoe covers).

The system works well and the state inspector complimented the work that Service Champion did.

While Service Champions are focused on HVAC, they really helped out by eliminating a rodent problem in our attic. They cleaned and sanitized the attic and sealed holes to prevent further problems.

I recommend Service Champions for HVAC and related (like Water Tank) needs.

Gary Fensel

Marc O.

8/21/2023

Service Champions, as a long term customer they are best in class for heating/AC AND plumbing services. Their name, says it all.

Lou A.

7/25/2018

Just an update to my first review. About a week after my review I received an invitation to call the owner Mr. L. Smith. Mr. Smith wanted to discuss my review and and asked what he could do to make me happy. We discussed the pricing and we both discussed each other's opinion. My issue was not with the quality of work but the pricing. Mr. Smith gave me a partial refund and explained that although they may be a little pricier, they stand by their quality of work and warranty. I was pleased with our conversation and the effort he made to reach out to me. I have never had an owner contact me over any issues I may have had with their company. Although I don't believe it should have come to this point, I still believe the initial result was my fault for not getting additional estimates. I just wanted to be honest with my updated review as I was with my initial review.

Donna P.

03/06/2016 12:00:00 SA

The technician they sent was Joe Hernandez. He was on time, professional and courteous. He explained everything very well and gave me options without pressure. Thank you!

Pete F.

9/18/2020

Loved that they showed up wearing a mask and kept the mask on throughout the time they interacted with us. The crew leads, Josh Lara. for equipment installation, and Jacob Duro for duct installation provided impeccable service! Josh, Jacob, and their crew represented their company as true service champions!! We had a full HVAC upgrade completed and throughout the process we were kept apprised on what was being done and answered all questions in a clear understandable manner. We are highly satisfied with the workmanship, professionalism, and high regard for customer service demonstrated by this crew!! We highly recommend Service Champions for your HVAC needs!

ben l.

11/04/2019 12:00:00 SA

Carlo came over to clean my furnace since winter is just around the corner. The experience was way over the top. He came in with a clean welcome mat and nee she covers. He was so respectful of my home and was hat a pleasant person. I asked him if it was okay to change my Aprilaire Filter attached to my furnace and he was happy to help me. He literally took my furnace apart and cleaned it. This was an amazing experience. Carlo was such a professional.
I would hire him in a heartbeat!

Thank you Service Champion! Definitely will be a repeat customer!!!

Joy J.

01/05/2018 12:00:00 SA

I've been subscribing to Service Champions for a couple years now and have been very satisfied with their level of service. Having quarterly maintenance on my system gives me a sense of security. The only hiccup recently was trying to schedule a service call to fix a broken thermostat. However, a subsequent call brought out someone to deal with it. Michael Gallegos was the tech who came out. He was professional and friendly, as I have found all the techs. He gave me options for replacing the thermostat and also took notes about the service call snafu to pass along to the manager.

Robert P.

07/12/2023 12:00:00 SA

Sevice Champions stepped up and delivered. Team was on time and very professional and knowledgeable. There's a ton of plumbers out there but I would give this company a chance.

Maria T.

7/13/2015

My 5 star Service Champions experience started eleven days ago. We met with Jim Dotson regarding options for replacing our inefficient 20 year old AC and heating system. He was thorough and clearly discussed how our current system was set up and what a new system could do for the comfort of our family and reducing our carbon footprint. He also introduced us to the Hero program for financing the job and being able to receive tax benefits. He answered all of our questions and even committed to completing the job- which required relocating the system to our attic and asbestos abatement- in three days.

Every SC employee who entered our home put on protective shoe coverings each time they came in. They put down drop cloths to protect our floors and left their work areas cleaner then when they came. They were mindful of our dog and let her get used to their presence before working. Jason, Kyle, and Benito were fantastic technicians. They explained each step of the process and made sure we understood what was happening while they worked. Jason ran into a problem with the duct work in our daughter's room which was caused be a contractor who did work in our home prior. He was able to deduce what caused the problem and how it could be solved. He even committed to being the one to come back and fix it since he knew what to do yet it was getting late and there wasn't enough time to complete the task.

Some of the things I like most about my Service Champions experience include: the consistent level of professionalism from all employees, respect for our home and family routines, at least two of the technicians who have come to our home were former military-this really struck a chord. It matters that there are jobs for men and women when they have completed their service.

Jim B.

7/28/2023

We have been with Service Champions since having them do a total replacement/install of heat/air/ducting on our home in 2012. As well, having them do annual service/preventive maintenance on both units for the past 11 years. With nothing less than exceptional service!!!

Today our air system was inspected and serviced by Technician Angel Diaz. Who is just another example of the exceptional service and performance provided by this company.

We will continue for sure, with Service Champion.

Ron N.

5/27/2018

I am very happy with Service Champions. I previously had a service contract with another big company that I found had ripped me off big time, that left a bad taste in my mind. When our old furnace died last Nov., I got Leland's letter and thought to try them out. Jack, a very nice and professional young man came out and was able to fix it, explained the issue well. So impressed, I signed up for their service.

Yesterday Osvaldo Jaime came out to service our A/C units. He, too, was a nice young man who knows his stuff. He explained what he was doing, showed me his progress, and really created value in my mind for the service. I believe the costs were very reasonable, especially given the quality of work and care and courtesy of these technicians.

Gehan C.

12/15/2022

After wasting over 30 minutes of my time on the phone, I was told that they couldn't service my particular floor in the building, and that only the first 3 floors could be serviced which is the MOST LUDICROUS thing I have ever heard of. Please do *NOT* waste your time with these people!!!!!! I should have checked and heeded Yelp first as there is another complaint below about their workers having stolen from someone.

NEVER has ANY business wasted my time like this!!!!!! Please look elsewhere. The person who spoke to was named Christian. ABSOLUTELY UNFORGIVABLE

Greg C.

8/16/2011

If I could give them 0 stars I would. These guys are crooks in my opinion. I have had three service calls with them as a member of one of their service plans and they were the three worst experiences I have ever had with a service company.

Visit 1 was for an air conditioning annual tune up. I had no performance issues with my system. The tech offered me a power booster pack saying there were some irregular readings on the amperage going into the unit and the booster pack would extend the life of the system. I said OK (first mistake) and the tech accidentally punctured the coolant line to the compressor installing it. I was without AC for 2 days during a heat wave. After sending someone else to repair and clean my system they had the nerve to give me a sales pitch on the company and how trained and trustworthy they are and recommended I buy a new AC system because mine used coolant that was now hard to get. I declined since my system was only 6 years old and worked fine until they drilled a hole through my coolant line.

Visit 2 was 6 months later for a furnace tune up service. They told me I had a cracked heat exchanger and that if I didn't fix it my family could die. They showed me the cracks using a flexible camera and they looked to me like surface paint chipping from expansion and contraction of the metal. As a precaution I bought carbon monoxide detectors for my house and declined their high pressure sales offer to buy a new furnace - which by the way would also require me to buy a new AC unit so the system was fully compatible (yeah, right). They even had the nerve to slap a sticker on my furnace saying cracked heat exchanger do not operate. I removed the sticker and I can tell you that my whole family is still alive and I haven't heard a peep out of those carbon monoxide detectors.

Visit 3 was the last straw for me. The tech came out and gave me a sales pitch for a new system while tuning up my AC. Once again the tech told me my family was going to perish silently in the night unless I bought a new furnace and AC system. I declined and he kept pushing the sale harder. We got into an argument about the heat exchanger cracks and I explained to him that I am an engineer who has designed heat exchangers for a living (which is true) and that there was nothing wrong with the unit. He then said If you know so much about heat exchangers what is this one called? I explained to him that I do not have to explain anything to him and that he should clean my system per my service plan and leave.

One week later my AC system (that was just serviced) started making noises. I called them up immediately and fired them. I had my home warranty company come out and take a look at the system and they diagnosed the problem as a failed component on the power booster pack they installed a year ago. They removed the pack Service Champions installed and my system works great now.

Make no mistake. This company is only interested in your money and they will try to scare the crap out of you to get it. In my opinion they are predatory scum and should not be used by anyone.

Robin C.

9/17/2019

My AC has degraded significantly and called SCH&R and paid the $88 for a system evaluation. They were the first place I called.
The technician arrived on time and wore protective booties in the house, a nice touch. He removed the cover to the AC and measured the coolant and pointed out to me the low pressure and more obviously the dark area around the coils that revealed the leak location. He said the AC was not repairable since it had aluminum tubing and I should replace the AC for that and its age of 20 years (Id since gotten same opinions from other inspections).
After the technician left I discovered that AC would not turn on and upon inspecting the condenser found the fuse cartridge for the AC was laying on the ground. When I had a 2nd company come out to quote AC replacement we found the internal cover plate for the wiring was not installed and was leaning behind the AC. Also all the screws were missing on the outside panel. They confirmed the same leak found by Service Champion. I stewed on it for a few days and called SCH&R, explained what happened and they gave me a full refund with no trouble under their Happy Money Promise, which states, if you are not happy, you don't pay. Period. Perhaps more importantly the agent I spoke with said they use this type of feedback to make improvements and in this case to be sure the technicians checklist includes reassembly. I was not provided a completed checklist but that would be another improvement I would suggest for a paid service. The agent also said he would provide a complimentary system checkup after 1 year.
Service Champions seems to me be a sincere professional organization and I would not hesitate to use them given you've done your due diligence and gotten 3 quotes. They do provide value that does not show up in dollar but in confidence of their service. I eventually did not use them primarily because we decided to continue to use Trane equipment as that's what we have used in the past and due to that manufacturers highest Consumers Reports reliability rating . SCH&R only offered Lennox equipment. They offer some price matching matching guarantees. In hind sight I wish Id asked if they would do Trane or perhaps just went with Lennox, because the installation provided by the Trane installer was a stressful experience with many misunderstandings, poor communication and conflict. The crew was not professional. A very stressful day and in the end I dont know if I really got what I paid for.. Thats what I mean there is value beyond the dollars as I'm sure I would not have had a much more smooth install and confident result using SCH&A..
.

Ms. YaYa In Long Beach L.

8/22/2023

I had no idea Service Champions purchased Adeedo.

Yesterday 8/21/23 one of your technicians came out to remedy the loud low tone noise that was coming from my hot water heater that your company (Adeedo) installed in 2020. The gentleman who arrived was OZ. He is to be commended for his kindness, professionalism, knowledge, insightfulness, competence, dedication to the job and friendliness. He pointed out aspects for the cause of the problem that could be remedied with simple applications of knowledge. I was happy to have had him as my technician.

Thank you for sending OZ to my home to fix the problem.

Please tell OZ I said thank you so very much and for all the added information he provided which was so valuable to me the homeowner.

Mike P.

10/15/2021

If you need heating or air conditioning, Service Champions are the people to call. Due to the location of my prior air conditioner, they installed my new slim lined air conditioner along with new coils at a cost that was below market for other vendors in the area. They were not only timely, but clean and neat. All work is guaranteed and even with the follow-up visit for some additional work, no charge, just good service.
Mike P.

Tara C.

05/05/2023 12:00:00 SA

We've been using Service Champions for the last 6 months, and with a house built in 1939, we've seen them quite a few times .

I can say, without exception every experience with their team is first class. The one time we did have an issue, it was corrected immediately and without any drama AND on a Sunday.

Everyone of their technicians is excellent, friendly and fast. They have are classy too-they always wear booties over their shoes, and if there is something they need to alert you to, they will.

I couldn't be more pleased with this company.

So you might not WANT to call these guys, because it means oh, oh, but when you do-you will be treated fairly, with respect, and a smile.

Greg F.

03/06/2014 12:00:00 SA

I called Service Champions as they were the most local company to provide service on my HVAC system. I have been very pleased with the annual service plan that I purchased last year. When it came time to think about replacing my ducting in the attic they were the only company that I contacted. From the minute the technician came to give me a quote to the city inspector signing off the work, I have been 100% satisfied! I will not be using any other company in the future and have recommended them to family and friends. Also, the Yorba Linda city inspector raved about their work and said he has never had to request any part of the job be redone or anything. He was very enthusiastic about the company - it was almost like he was an employee!

Thanks again for a great job and a very happy customer!

Damon F.

3/15/2022

I tried unsuccessfully to install my bathroom faucet and was left with a disconnected water line. The water to the house was turned off, my wife would be home in a couple of hours, it was 6:30 pm and the situation was dire. I called Service Master and they had a plumber at my house in less than an hour. Giovanni was super friendly, efficient, and best of all he had my faucet installed before my wife got home. I can't recommend these guys highly enough. They really are the friendliest, most professional tradesmen I've ever used.

Daniel V.

2/13/2016

My family had a scheduled service check up on our furnace and I received a email that the technician for Service Champion Jesus Castellanos would be performing the service. I was impressed he arrived at the scheduled time and introduced himself to me. I showed him were our furnace was located(attic) he then went outside to get the drop cloth and ladder and his tools of trade. I was very impressed with him he was very professional and courteous. During the process he brought down a part of the fan and explained that he would cleaning this outside and letting it air dry he then went back up into the attic and checked the straps on the furnace to make sure the were secured. At the end he explained each process and it pros and cons . I want to say thanks for his time.

Robert D.

2/16/2014

Luke was very helpful in providing detailed information and managing the requested follow up services. Also, the team sent out to do the work was very professional and left the place as clean as when they arrived.

J J.

05/11/2023 12:00:00 SA

This is the best company I have ever used for HVAC!
...and I have used many through the years.
Their professionalism and attention to detail is through the roof. I'll never again use another company.

Daniel K.

10/01/2021 12:00:00 SA

Nothing but positive marks for Service Champions. I tried to install a Nest Thermostat and ran into some issues that resulted in no power to my thermostat. Called and they had someone ready that same day. Unfortunately I couldn't be home so they made an appointment for the next day. Clear and excellent communication on their end. My tech's name was Patrick Cordova. Pat was great. He was professional, courteous, and just a pleasure to work with. I know techs get a bad rep especially when they deal with things that are unfamiliar to us. Pat found the issue and had our AC working on a 90 degree day in no time. If you're looking for an expert and want great service and pricing these are your guys

Susan W.

08/07/2023 12:00:00 SA

I was very pleased with the good service from Service Champions recently. Customer Service was helpful and friendly in arranging my appointment. The technician, Fernando Zuniga, is an asset to your company! He arrived on time, was clean, competent and friendly. He did a great job servicing my AC and took the time to explain how my system works and the various test measures. I was referred to your company by another customer and will refer you to others.

Leonard F.

10/03/2019 12:00:00 SA

Want top notch service for your furnace and/or air conditioning?
You couldn't ask for a finer company than Service Champions.
They really care about taking care of your equipment, and they are so friendly that you feel that it is a pleasure for them to serve you!

Cheryl N.

9/13/2015

This company has the Nordstrom best customer service in the Heating and Air Conditioning business, Nordstrom is of course best known for their motto the customer is always right. It's a win win situation for owner and customers.

I had my heating system serviced several times since 1991 then in 2007 we had it serviced and found out we were close to having a disaster, we had a new furnace installed and never had problems since. Each time, service was prompt and the work was done professionally.

Recently we needed service on our air conditioning during this heat wave, we were happy we could get an appointment soon thereafter. I was very impressed the company called back to follow up to make sure we were completely satisfied, there was some misunderstanding and Roddy, the manager immediately came to the phone to resolve the matter.

The service is phenomenal, the company does stand by their product, workmanship and overall service, it's rare in today to have such a level of service and guarantee of complete satisfaction. You have complete peace of mind you are in good hands, I highly recommend Service Champions for all your need in heating and air condition.

I have recommended SC to neighbors and will put in a good word in my social media circle of friends.

Darryl R.

6/18/2020

Ryan did a spectacular job on our air conditioner. Ryan was very pleasant, observant and meticulous with his work. He was also very careful to explain everything that he was doing and made sure that I understood what he was doing with the inspection, he also had a new trainee with him and was able to teach him how to do the fine tune inspection and how to inter act with the client while working. This was one of the very best service experiences I have ever had. I hope other clients will not hesitate to use Service Champions. They are everything they say they are! I look forward to using their services again and again. Thanks for the great work and showing a veteran how much you appreciate my service to our country.

Darryl R
Veteran U.S. Army
101st AIRBORNE

Tony D.

12/08/2020 12:00:00 SA

Kudos to the technicians of Service Champions, Peter and Ricardo who came today and installed the missing part of our AC system (after several weeks of waiting). They're very professional and knowledgeable and answered all our questions. They wore masks and shoe coverings. They did a thorough inspection of the equipment and made the necessary updates and corrections.
Special thanks to Octavio, one of the install field managers who came on short notice to make an inspection of the project. He assured us the he will make sure that he will personally address all our concerns and problems.
We had positive experience from these three gentlemen today.

Jennifer D.

12/08/2016 12:00:00 SA

My mom and I had been talking about how we should get our hearing and air serviced. It seems like the next day we had a flyer in our mail box. We figured it was fait and scheduled an appointment. Technician Landon Charles came to our house and spent a good 3.5 hours servicing our heating and air system. He was very thorough in showing me the things that were going well with the system and things that needed some attention. The pricing was very fair. I feel we got good value for the money spent. We want to be proactive , and joined their maintenance service plan.

Hawt D.

3/16/2017

Andy Wan arrived on time and was very helpful from the get go. I didn't know anything about my air conditioning system and Andy gave me the run down, in laymen terms, on how each component worked.

My AC wasn't working because of a breaker issue and Andy solved that problem and continued on to inspect the condenser, and other components of the AC system. He pointed out areas in my system that might need some work in the future but did not push for me to get them done at that very moment because he knew that I was strapped for cash due to the dialogue he created while doing his job.

Because of his friendly demeanor and knowledge of his industry, I decided to become a member of Service Champions.

Raul G.

06/12/2018 12:00:00 SA

Don't hire this guys they want to sell you a new system. There really expensive I wouldn't recommend them for any service..

Nance C.

5/21/2019

Update; The final inspection was completed today and we passed! ***Will be back to give a more complete report later this week***

Octavio Medina, Field Supervisor, showed up for a quality check two weeks ago and took good care of us and did right by us. Service Champions is a big company and they do stand by their promise to make sure their customers are happy with their service.

**More later**

Avishek C.

3/19/2020

We've been having issues with our water heater. After recieving a flier for Service Champions, i called them up for a consultation. They would come out to my home for a diagnostic. They gave me a discount and charged me $57 for someone to come out and take a look. They worked with my schedule and were on time with regular updates on arrival times.

The tech that came was a nice guy and took his time trying to find the issue. He couldn't figure out what was wrong. Just told us that our water heater brand had bad reviews and the brand they install was a lot better. But never tried to push us to get a new water heater.

After the tech collected the $57 and left and doing some research I found that the tech was completely wrong about our heater being bad quality and having bad reviews. It has good reviews; yet, the one the tech recommended had really bad reviews. And on top of that the issue was not fixed. It was nice talking to the tech who came out but it was a waste of money.

Five stars for soft skills. 1 star for technical skills...

Betsy G.

07/09/2020 12:00:00 SA

We are club members and have been extremely pleased with the services provided (A/C, Furnace, Water Heater service), even though we have a home warranty for our appliances. Our Air Conditioning system was 30+years old and needed parts replaced, and we were worried about trying to make it through another summer (knowing if it goes out during hot weather it will be very difficult to get service or a new unit, and will take weeks if we go through our warranty provider).

We decided it was time to replace our A/C unit entirely, and received quotes from a couple other companies in addition to Service Champions. Although they weren't the cheapest, we found the quote to be very reasonable and chose Service Champions based upon the quality of their workmanship (based on our past experience as club members), Peace of Mind Guarantees/warranty and all the extras that came with the installation. The Lennox unit we purchased was very highly rated, and they handled all the permits and testing required. They also installed new coils, copper lines, thermostat, all new vents (with multi-directional air flows) throughout our entire house, and an additional air return grill to improve the air flow, what a difference it made!

We scheduled the replacement for 4 days after the quote, and two technicians showed up promptly at 8am as scheduled. As always, they were professional, friendly and very CLEAN and caused limited disruption, even though they were inside and outside most of the day (and we were working in the home). I offered a taller ladder to reach one of our high vents, and the technician said he applied WD-40 since it was rusty. :-)

They completed the entire job by about 5pm, and they left our home and outdoors exactly the way it was without a spec of dirt (it was actually cleaner outside since they removed weeds around the older unit, lol).

I highly recommend this company, every technician we have had in our home has been top notch in every respect and their work product is superior!

Dianne P.

7/20/2020

I have been a SC customer for over 15 yrs and have always been happy with their service techs. Miguel Mendez was here today (7-20-20) to install a new toilet.
He arrived on time, kept me informed along the way as to the progress of the install. After the install he explained a couple of features. The work was professional and took care to cover my carpet while work was being done.
Very happy with the work and Miguel.

Pete J.

10/03/2017 12:00:00 SA

Ok. I just posted a Service Champions review that I meant to post at the beginning of the Summer when they came out to service my AC. Thank again John Ruiz.

BUT TODAY, I'm here to talk about DANIEL POP who cane out to Service my heating system before Winter hits. WOW!! I'm certain after a visit from both the AC and Heating guys within a 4 month period, that Service Champions has the best employee interview and training in the Industry. Their prices are fantastic but even if they cost more, I would not go anywhere else. There is no equal to Service Champions in the LA Metro area.

DANIEL, thank you for spending so much time making sure our heating unit would not be dangerous in any way. I mean you pulled that huge piece out just to show me the discoloration of the pipes. Then you explained why it was something to be concerned about and then backed it up with your training manual. You were so polite and knowledgeable. It was Just a completely professional experience with the friendliness of a well
Known neighbor or even a buddy. Thank you Service Champions for training your people with the customer and our experience in mind. But regardless of the training, it's the person that matters. So thank you Service Champions for hiring only the best. And thanks again Daniel Pop. You're the man!!

Elena B.

9/13/2016

This is my first year with Service Champions Heating & AC and I have to say it's the best company I've ever hired for my heating and cooling needs. They're friendly and absolutely love that the dispatch team (Jose) kept me updated on the technician arrival time. Andrew Madrid is awesome, professional and polite; he arrived and quickly put on booties before entering the home and kept us informed on the job scope. Its clear customer service is their top priority!

I'll continue to use and refer SCHAC to all my friends and family! Thank you Andrew M!

Billie P.

3/22/2021

What great service! They are so professional, respectful, and informative. Same day service within hours of calling. Miguel Mendez was top notch! Very honest service. And got the job done! I'm definitely calling Service Champions for all my plumbing needs. Completely satisfied.

Michelle T.

6/20/2022

The crew came to replace pipes in my apartment due to poor water pressure. They did an amazing job! They were friendly, very respectful of protecting property, and did an amazing job cleaning up after the work was complete. Gonzalo, Gustavo, Chris, Byron, Alejandro were a few of the guys on the crew. Gonzalo, worked in my unit. Byron was a part of the clean up crew. In the past I've had my place totally covered with dust on 2 separate occasions from workers who were reckless and did nothing to prevent or control the dust. I am thoroughly pleased with the clean up. They swept, and vacuumed every where they worked. They even hand mopped my kitchen floor to remove dust. They covered the floors with paper and every thing else with plastic. The water pressure is now amazing and next step is inspection. The crew to patch the walls after inspection is next. I'll add another review based on their work. The plumbing crew is 5 stars

Sekhar S.

7/15/2012

OK, my A/C died, and I have a Gold Service Contract with these guys. They installed a heater about a year back and did do a good job (I now wonder if I shold have checked with someone else!!). They come and look at it and say the fan motor broke, charge is $1000. I said no way a motor costs that much ( I am engineer). Went on-line found it was only $350.

I talked with my neighbor and he recommended a guy, who came at 9:30 at night and checked and said no way the motor is bad, it was just a $30 capacitor. He fixed it in 30 minutes changed some filters and charged my $110.

Guess what Service Champions today is Sunday. Monday morning I will be calling to cancel my contract with you clowns.

Like other reviewers say, these guys are slick with their Dog and Pony Show. Don't fall for it.

They will flash their Angie's list BS!!

Tamara M.

9/20/2018

Today, I had our furnace serviced and was incredibly, pleasantly surprised at the level of professionalism, expertise, thoroughness and customer service. Christian was a very kind, open hearted and warm young man who took such care to explain everything that was done, what he recommends and yet there was no feeling of being pushed to purchase or change anything. I signed up for their membership rewards program and like the fact they will call me when it's time to service. I highly recommend Service Champions for your heating and air conditioning needs. Thank you, Christian!

Marsha S.

05/04/2023 12:00:00 SA

We have only had an outstanding experience with this company over many years!! They are who they say they are!! Kyle, my technician today, was an awesome example of this company's way of doing business. We will continue to do business with Service Champions for many years to come!!

scott l.

8/30/2016

Amazing service by James Navarro from Service Champions. He quickly assessed and found the root cause of the leak from one of my ceiling light fixtures. Turns out my drain in the laundry room was clogged, which he cleared right away. He even went the extra mile and repiped shoddy work by a previous plumber. No other company would allow their employees the autonomy to do extra work at no cost.

I'm very thankful for his honest and fantastic service. This company has never disappointed. I whole heartedly recommend them to all. Thank you, James!

Egu K.

07/08/2011 12:00:00 SA

I am a new and first time home owner with minimal experience on AC repairs and prices. My AC stopped working and I requested Service Champions to have a look. The technician visited me and had a look at the furnaces and told the coil is blocked and it will cost $1500 to clean that. Further he told the Compressor is not working and total price will exceed $2000, therefore I might as well install a new AC system. He tried to pursue me to commit for one of their plans (Total cost about $12K). He did not even open my AC unit. Fortunately I decided to get a second opinion and contacted another reputed HVAC company in Cerritos area based on my realtor's recommendation. This new technician opened the AC system and replaced the capacitor and AC started working. Then he suggested to clean the coil as it may be dirty. He quoted $200. 7 times less than what Service Champion quoted me. He told my Ac system is good for another 3-5 years. I paid a total of $475 for parts and labor. Thankfully I did not trust Service Champion technician who who gave a blown up figure for the repair and tried to sell me a new AC system. Be careful when dealing with them!!!!!

Debi S.

11/14/2022

Service is EXCEPTIONAL! Going above and beyond what you could ever expect. I have a heating and AC unit that is over 20 years old. I wanted to look into having it serviced, then put on a maintenance schedule. The first time, top rate! On time, friendly and great service. I signed up for the service program and am I glad I did. I have had to call for a couple of issues and they get someone out. Having signed up for their maintenance, they will have someone out the same day. The second time was a call to them because I had a heating problem. The technician came out, serviced the heater, got it running, he even put in a thermostat that I had just bought, and moved it to another wall! Service champions always call me to remind me of my annual service to schedule my appointment. Every technician that has come to my home is courteous, always on time, and they really care about what they are doing for you. They DO NOT try to sell you. They are there to do everything in their power to get problem solved, AND THEY DO! Tonight Gabriel Garcia came to fix a problem with my heater. EXCELLENT SERVICE. I only wish that i would have wrote a review every time these techs came to my home. In my experience, they all have exceptional work ethics. Hiring this company will bring such a relief, knowing that these people really do care and they know how to fix whatever product you have. They wont try to sell, they know what they are doing. Pretty much feels like a caring Relative is there to help. I also can not leave out the amazing customer service reps. These people are saints. You actually feel great after calling, very Courteous! If i could give this company 100 stars, I would. Bottom line. You wont be sorry, they are awesome!

Kim R.

12/06/2022 12:00:00 SA

Service Champions installed a HVAC system for my home in June 2017. Today I was fortunate to have Zachary assigned to service my furnace unit which I have done annually. He took the unit apart in several places so he could clean it in detail. The unit is fairly new but I've only had one other technician do that 6 months after I purchased it. It was obvious as he worked that he pays attention to detail, doesn't take shortcuts and enjoys what he is doing.
He has a strong work ethic, was very personable and used great analogies to help me understand how the system operates. He expressed his appreciation for the company, his supervisors and the rigorous training program he went through to ensure the customers receive the best possible service. I hope his supervisors know what a terrific employee they have representing the company because he deserves the recognition.

Jane H.

3/28/2014

Rendall arrived right on time, was very polite, and a hard worker.
He came to check up on our A/C, did a thorough inspection to make sure everything was working properly . That reassured me that Service Champions was the way to go, because it shows they really care that things are running the way they are supposed to. Rendall was very professional, diligent, he was quickly able to find the condenser, and went up to the attic to check on our ventilator. We asked him to change the filter and he did it with a smile. Rendall was a great worker! Very satisfied with Service Champion & Rendall's service.

Alexandria H.

9/21/2021

My husband and I recently bought our first house in June, we know the previous owners and that they took care of their AC unit. We obviously want to continue that with maintenance since it's an older unit so we called Service Champions and a technician name Jason came and inspected and cleaned the AC. He was great, very professional and knowledgeable! He looked at several things throughout the house pertaining to the system and educated us on things to look out for in the future! (Side note: I'm 8 months pregnant and had a recliner delivered the same time Jason was inspecting the AC unit, he offered and helped us bring it upstairs the the nursery!) Huge thank you to Jason and great customer service!

Greg G.

11/12/2022 12:00:00 SA

So after the initial misfire on the scheduling of the first appointment, they called me back and gave me fabulous service. They were out the next day and their technician was fabulous: professional, friendly, knowledgeable. We had to have one repair done on our heater and he was able to get it covered under the manufactures warranty so that all we had to pay for was labor. They spent a lot of time explaining exactly what they are doing and showing you pictures so that you understand the work being done and the condition of your equipment. Based upon my experience with the technician, I would give them five stars. I also was very impressed with management's quick response to my comaint over the canceled first appointment and their professionalism and responsiveness in handling that. I'm not embarrassed to say I am converted and give them two thumbs up and five stars.

Mike B.

07/08/2014 12:00:00 SA

Of course my A/C goes out in the middle of a heat wave. I am pretty handy around the house and after surfing around the internet, it sounded like my problem was a capacitor. Being somewhat handy, I am always cautious when I have to have service done on my cars or around the house. I called Service Champions due to all the positive reviews. The service tech was available earlier than the appointed time and the office called to let me know he would be early which is all good. Got home from work and he already had the unit open and diagnosed. As I suspected, it was a capacitor that was bad. The tech was very nice and professional and tried to upsell a full service which I did not want, just the A/C working. I was then pretty shocked when he told me that the cost to replace a $12.00 capacitor was $425.00. While some may find that the cost of home ownership, I just feel like I am getting taken advantage of. I have already found someone who will do it for less than half the price. If you don't mind paying top $ (and then some) for your A/C repair, Service Champions is your choice.

Debbie F.

02/08/2017 12:00:00 SA

Service Champions is a reliable, dependable company that employs excellent customer service technicians. From start to finish , everyone is professional, punctual, through & knowledgable.Kudos to Matthew Mcguire & the staff he coordinated to get my Mother a new heating , ducting , furnace & air system. Matthew spent a lot of time answering any questions that we had & assisted us w/ financing as well.
After reading the 5 star Yelp reviews- we knew this was the contractor we should use! Leland- you are so fortunate to have a fantastic group of employees that provide top of the line service! Exceptional in every way!

Claudia K.

07/02/2019 12:00:00 SA

Total scam this company. There are OK when you AC is just needs a tune here and there. But when your system is old and needs to replaced, beware. They start fattening you up for the KILL. Do not buy your new system from them. You will overpay for sure. They are sketchy, all about the financing scam and really send sales people (scripted) to your house. Don't believe me? Tell em you're going to get a second opinion and watch them SQUIRM!!!!!!

karen e.

7/24/2014

this is the norstrom's of heating and air conditioning Kyle came on time and was very professional. he explains everything. i highly encourage you to call them......I have used them for over 10 years and refer everyone to them. The communication is incredible....the service amazing!

John L.

08/10/2012 12:00:00 SA

Run away, far, far away from Service Champions! I agree very slick! Do not trust them!

Last February I responded to a promotion for a A/C tune up, good price only $127 for two units, must be a slow time of the year. We have two nine year old Lenox units, never a problem. We made an appointment for the afternoon but got a phone call at 8 am that they were in the neighborhood so could they come by? The tune up would take 2-3 hours. The repairman was nice, wore booties, clean uniform and had a door mat etc... My first clue that something was wrong is when he was still there after 5 hours. He took all day, literally 11 hours, this guy liked to talk and sell! Long laundry list of what we need to replace, what we could replace and several different pricing plans, with various discounts. It was obvious that this was a fishing exhibition, throw the kitchen sink at the customer and see if anything sticks. We eventually agreed to a 6 month service contract for $11.95 per mo. which would include another tune up on our furnance in 6 months.

Three days later we went to use our A/C and didn't work, my wife called the office and they told her to check the shutoff switch, which was still off. The unit still didn't work so we called a neighborhood friend that works on commercial A/C and he removed the cover to see the condenser was upside down, wires disconnected and another wire cut! Called Service Champions, they came out and denied everything, repaired the wires and claimed the condenser failed and damaged the fan motor,so both needed to be replaced. I agreed to pay for the condenser but not the fan and was charged $425. Since I canceled my service plan the night before no discount was offered. OK, I thought good ridance until three weeks later the other unit shorted out and burned up the motor. This was the very same unit that I saw the repairman sparking the wires because he forgot to turn off the shutoff switch before beginning his tune up.

With that said we called another Heating and Air Conditioning company, replaced the whole A/C unit for $2700 and was done with the situation. I considered filing a small claim suit against Service Champions but haven't yet. I will contact the BBB!

I wish I had never called for the tune up now because it costed me over $3200 and a lot of heartache. Advice from my neighbor is wait until there is a problem, these units should last 20 years and don't need tune ups. These guys at Service Champions, I believe sabatoged my A/C in order to create business. Instead I will never use them again and would NOT recommend them to anyone!

Richard R.

6/15/2019

These guys are fear manipulators. The whole $99 inspection of your AC or heating unit is just to upsell you into the stratosphere! Guaranteed they will find hundreds, if not thousands of dollars of things you desperately need to replace. You can smell the commission these guys are expected to push.
Blower fan went out in my unit and the super arrogant field supervisor who came out said I won't replace it, you need a whole new system! Quote of 9-14K!

Jim S.

12/21/2016

I received excellent service from John Ruiz. He treated my home with respect, completed the work quickly and explained the nature of the repairs.

David T.

05/03/2015 12:00:00 SA

Had a few issues with the initial work but the staff at Service Champions were able to rectify every issue we had.

Tali R.

5/23/2023

Arturo the technician was very professional & clear explaining & checking every thing.
It was a very satisfactory experience with this service.

Tali S.

07/05/2023 12:00:00 SA

The technician was professional & explained / answered the Q's but, the estimate for replacing the AC battery was very high when the correct replacement for it is below $25 On Amazo.

Mye M.

10/28/2020

From very first email/message through Yelp, I experienced fantastic customer service. My bathroom pipes flooded and clogged while I was at work. They were still in that state with I made it home. However, when Service Champions arrived only remnants of my flood and clog were evident. I'm sure workers thought I was crazy but I had pictures to prove my dilemma. Over the next couple days, plumbing camera was used to show me what went wrong with my pipes (shady work completed by shady contractors in 2009 was more than likely the culprit) and work was repaired by friendly, timely service champions. I would definitely use this company again.

Robin C.

09/05/2018 12:00:00 SA

We had an air conditioner tune-up by service tech, Joe Hannah, the other day. He did a great job. He arrived on time, did a thorough evaluation, explained the issues and recommended the needed repairs without being a pushy salesperson type. He is to be commended on the tremendous work.

Rachelle Q.

7/30/2021

I bought my house 12 1/2 years ago and never had Air Conditioning spoke with Andrew Robles explained what I needed and there was nothing only a swamp cooler which never was used. Andrew Robles and Steve Smith came to my house July 27th on July 29th they started finished July 30th at 2 p.m. they did not leave one mess didn't even look like they were over there that's how clean they left it. Highly recommend this company. Now I can stay in her cool refreshing house.

Somkiat W.

7/19/2017

We were very pleased with the air conditioner service we received from Kyle . He was prompt polite and friendly. He took care to put on his shoe covers when he entered our home . He was very knowledgeable and able to explain what was happening with our unit. With his professionalism ensuring us to sign up for the service membership. Thanks Kyle and thanks Service Champions for such great service and attention to detail.

Bob F.

3/23/2019

5 Years later and the part they replaced failed. Had another company come out that explained that the sub-standard parts that were used never last. Will never do business nor recommend Service Champions.

Jim W.

11/19/2020

Didn't want to provide a quote via Yelp. They instead wanted to come to the house for a pushy upsell. In these pandemic times, I need to limit the folks coming into my house. Plus, who needs an overly pushy sales appointment.

Sara K.

4/19/2023

My technician Miguel Mendez from Service Champions Plumbing, Heating & AC was wonderful he was easy to talk to and explain the situation in a simple way. My kitchen sink was clogged up.
One side of the drain worked, and the other side didn't, the garbage disposal side.
Miguel said the garbage disposal was clogged up, and he ended up finding a square reader, Honestly, I don't know how that happened to be there. But I'm glad everything all works now.

I asked when I was making the appointment. If there are any discounts, they said they can give $10 off. So I took the discount.

Tip: Always ask for discounts. You never know what applies to you and your family.

Eric H.

11/01/2018 12:00:00 SA

Arrived fast and at a timely manner. Performed a thorough furnace tuneup. He took pictures and described in detail of his actions. David Ocampo was knowledgable, friendly, and professional.
If you get the Special tuneup price, take advantage of it. Your A/C /furnace will thank you.

Barbara C.

12/10/2019 12:00:00 SA

Service Champions deserves high praise for its excellence in service. My concerns with the ventilation system in my home were addressed and resolved expeditiously. Hats off to the team of three, who spent the necessary time to resolve the issues that had been created by improper ventilation. As a Realtor, I will highly recommend SERVICE CHAMPIONS to all of my clients and will continue to call upon SERVICE CHAMPIONS for future needs because they stand behind their promise of good service. I would especially like to thank Paul Brents (Director of Client Services), Jeff Becker (Service Manager), and Mike Liemone (Technician) for their excellent work in resolving my heating and air issues.

Dwayne B.

6/23/2019

Hi everyone.
I would like to positively acknowledge two of the your professional service technicians, Miguel and Leo.

These two men were very professional, helpful, courteous, patient, kind and without a doubt, went the extra mile for me, your customer.
I spent a little extra money to become one of your members. The membership includes twice a year maintenance on both my (old) AC unit and equally as old, furnace. This extra cost monthly is about $20.00 or there bouts. It is worth it, believe me, to pay this little fee, seeing the advantages (too many to mention here) you receive from the membership. BTW, this is the first of the initial two visits. This service was for my AC unit.

These men were on time, efficient and quick. Oh by the way, Miguel saw my pool's heating unit and asked me how I liked this unit. Again, the unit is very old. I said, I loved the heating unit when it was working. Miguel asked me politely if he could take a look at the unit. Upon his inspection of my pool's heating unit, Miguel told me that it was as simple as replacing a broken down transformer. Miguel then proceeded to put in a new transformer, and to my delight, the pool's heater came on and was a full capacity. Working once again, being brought back from the dead with the help of a very talented young man, Miguel. I am very appreciative to Miguel and Leo for all they did for me. I will never take it for granted nor will I ever forget them and their never-ending kindness they departed to me.

Thanks again for all you did for me. I will always be your customer for life.

Dwayne

Roger K.

6/30/2022

We recently had an AC tuneup performed for $88. the gentleman was here for much longer and performed far more services than it seems that fee would warrant. He also let us know that our AC ducts were old, inadequate, had no baffles to direct airflow (one room was getting none) and that the boots connecting the ducts to the registers were made of asbestos. After an informative meeting, we hired them to replace the ductwork. They arranged the asbestos remediation, installed the new ducts and everything is working perfectly. They may not be the cheapest but they are worth it. They communicate exceptionally well about appointments and timing, show up on time, keep the house perfectly clean, and are nice and engaging as well. We had one minor glitch and, after they were paid in full, went above and beyond to make it right. Highly recommend.

Dennis G.

9/23/2021

Ryan, the A/C technician, was great. He went over and above to make sure that we were 100% satisfied with his service and our system was operating again. He is very thorough and conscientious about his service and work.

Brian K.

7/25/2023

Complete incompetence. Didn't know the older variety of type of valve on AC, left valve closed so when they hooked up their gear, it read no refrigerant and was unable to accept refrigerant, cuz the valve was closed Stupid. Nothing was wrong and they misdiagnosed problem saying compressor was shot, offering to sell us a new unneeded AC for several thousand dollars. Got a supervisor out who made the same mistake. A joke. Run from these people. Got a second honest and competent opinion, said refrigerant was low but not out and the compressor was fine. Topped up coolant for two hundred dollars and change for refrigerant and labor and all is good. Nice and cool again.

Adam L.

08/01/2021 12:00:00 SA

I signed a contract with them for an AC replacement and when the install is imminent they started backing out with excuses like code violation, etc. and instead gave me another quote more than doubled the price (originally ~$11K and new price for a different type of install $26K+)

The truth, however, is that the code issue can be fixed as indicated in the contract and one of them senior install managers told me in person in one of his visits; the real reason why they are backing out is because they feel they have other more profitable projects to be done, or something like that. If you search low-star reviews you will find similar comments.

Their such backing out is not only against contract law, but also against their own promise, i.e., No Change Order Guarantee.

I have to hire an attorney to deal with them. My attorney suggested me going to Small Claims Court to sue them and/or file a complaint with cslb.ca.gov/Consumers/Fi… so that they may get disciplinary actions. Let's see how it goes and I will try to update here.

Stacey K.

12/17/2016

Shaq is a sweetheart. I appreciated the time he spent at short notice at my house to do diagnostics on a challenging issue with my furnace. We got along famously, he worked very hard over here trying to find out what is causing all these (scary) problems with my furnace. He also educated me on other things I wasn't aware of with my insulation, while it was done well, some areas my builder's contractor got lazy, but their installation was very impressive. Being educated on what is above me in the attic is very important for me to know. We also discussed other options for my asthma for my unit if I feel my filters I am using are not enough. So far so good with my filters. I really appreciate you sending him out, very much so. Five stars.

Carla H.

12/16/2014

Service Champions Heating & Air Conditioning are extremely professional, courteous, and efficient! Javier L. was one of the kindest people I have ever met. He was so thorough and explained everything to me and my mother after the install.

E O.

08/11/2016 12:00:00 SA

The tech sent by this company was extremely friendly and professional, and he completed the repair same-day. I liked that they use up-front pricing for various repairs, so you know you are getting the same price they give everyone. He took my husband around to the different parts of the AC system and explained what needed to be replaced (which fell exactly in line with what other repairmen had told us).

One caveat - they seem to give their existing customers priority with appointments. When we first called, they gave us a date that was 2 weeks out. Which, when your air conditioner dies in the middle of the summer, is suboptimal to say the least. However, they came recommended to us by another HVAC company who had to cancel last-minute, and with a bit of talking, we were able to convince them to come out sooner.

Erik N.

7/14/2018

Run away! Run far, far away! We had an issue with our air recently. Against my better judgement, my wife called these guys. First time I got new air filterd - but my issue is a refrigerant leak. So another guy comes out, says the leak is in the cooling coil and they no longer repair those, because of some magical contamination, and we will need to buy a whole new AC unit! I finally get ahold of the folks that installed.our new AC unit 7 years ago, and I have a 10 year warranty for parts and labor, and a LIFETIME warranty on the heat exchanger. Service champions either should have known this, or worse did know and tried to sucker me out of $10,000+ for a new A/C system!

Cg G.

11/27/2015

Had them check out AC and ducts. Found asbestos and start of mold in attic... after asbestos removal and new duct installation, had insulation blown in. With vaulted, it is difficult to get the amount of thermal protection we needed in the large rooms.
I called and Luke ( our company rep /sales) came out with Carl, mgr, peruse the areas with which we were concerned. Next day I got a call from SC saying they were sending out Gary, their heating and AC 'expert', he was exactly that. A solution was reached that I believe will solve the air flow problem. Work commences on Monday .
I must say, these people know how to run company. Service is their primary goal and making the client 'happy' is what they do. ll in all, a very 'customer satisfaction' company'

Leland Smit, owner should be very proud of his people and the service they provide.
It starts at the top and it's obvious they all 'get it'
Thanks Luke, Carl, Gary and all the office staff, Hi Lisa!

Stephanie G.

7/15/2023

We had our routine A/C inspection done today by Technician Corey Boggs from the Brea office. He was outstanding in every way possible. From the moment he entered our property, he was respectful and professional. He went above and beyond in his service of our A/C unit, including replacing a previously-installed piece of equipment that had failed prematurely. He even took the time to interact with our dogs so they would feel comfortable with him being on our property. To top it off, he willingly went up into our attic when it was over 100 degrees outside so he could fully complete his inspection...and not once did he rush the job or complain about the heat. Outstanding service by an outstanding technician who is undoubtedly an outstanding young man! Thank you, Corey!

Dee K.

3/30/2016

Was a little skeptical when I first signed up with this company, although the reviews were good. They have turned out to be excellent! Even called me to schedule my regular service, showed up on time, didn't try to sell me anything...all in all an excellent experience!
Our tech today, Edwin Garcia, was super! Knowledgeable, courteous, and even offered to do a free good deed while he was out!
Great company and service...keep up the good work Service Champions!

Laura N.

11/19/2020

After 3 days of no one answering phones due to high call volume, tried a 4th day and was able to speak to someone. Sandra assured me the issue would be takhandled. Received a call from Nicole 2 days later. Both polite and courteous. Actually makes me wonder if I made a mistake cancelling the service contract.

Denny C.

8/26/2023

Richard was polite. Very informative of the process. He took me through the steps.Thank you Richard Sandoval.

Rocket S.

12/29/2013

BAD USED CAR SALESMEN of home heating and air conditioning. My sister bought a furnace from these con men when she could have got by with a new filter. It is a very nice heater, top of the line for way too much money. I saw how they worked when they came by for their annual inspection. The guy climbs in the attic and says the ducting is broken and it's old and made out of asbestous and we know how dangerous that is! So he calls his guy and make a big show, oh the estimator to fix it can be out here Tuesday will that be ok? Oh but wait, he can be here tonight at 6:30. The guy comes over and and starts the hard sell. Oh were know how dangerous it is and you won't be able to sell the house with that old ducting. We can do the job for only $4500 buck and if you don't have the cash we can finance and approve you over the phone right now! How convenient. I worked for place that taught the Glenn Garry Glen Ross unscrupulous hard sell and these guys know it well!!!! He kept trying to close her, remember never let a pidgeon go without trying to close them at least 5 times. I told here to tell him we would have to think about it and call them. Poor guy was crushed seeing his spiff and commission go down the tubes. I called a friend of mine in the industry and he told us that it wasn't something that was dangerous and had to be addressed until we sold the house someday and he gave us the number of a reputable heating and ac guy who he knew for 30 years. He bid the job and came in $1500 dollars less!!!!!! Get competitive bids on this stuff. These guys are going to charge you max prices and use shyster fear tactics to sell you something you don't need!!!!

Jillian B.

4/28/2020

All interactions and conversations, from the initial phone conversation establishing our appointment to the multiple gentlemen who assessed and performed service at our house, were kind, personable, and compassionate- which is unique to Service Champions. West Maytorena was our point person and was so kind to our family. He supported us throughout the days of work being doing (with a two year old and me being pregnant) and it was an absolute blessing. We will always use Service Champions because working with people who care about their clients made what would normally be stressful into a positive experience. Additionally, their work was incredible and they replaced some dangerous wiring and appliances and we feel safe again!

John E.

11/03/2014 12:00:00 SA

This company truly is a scam just like all the reviews say, I had them come out and service my ac unit because I received an offer by mail for a 59 dollar promotion, and all they did was clean out my unit out side with a vacuum and hose, check my freon, and check the intake and outlet air temperature. I asked the guy, don't you check the rest in the attic,, and he said he would take a quick look but most of that was just the furnace. Then he was done and wanted to try and sell me a club membership for 16 dollars a month, which he didn't want to take no for an answer, so I new my duct work was old and undersized for the unit I now have, which he also pointed out when he went into my attic for a quick look. So to make already long review shorter, they sent out another guy the next day to give me an estimate for new ducts. They wanted 7500 to 10,500. I couldn't believe it, I paid less than 7,000 for my whole system back in 2004. I got a couple more estimates for new ducts and we're talking 2,000 to 3,000 dollars from the other guys, when I told them how much service champions wanted, they said I believe it. I give them one star for thoroughly cleaning my coil unit out. (Service champions I don't need you calling me to try and back peddle, so don't bother. I will be using someone else who will be doing everything you were going to do for about 4,000 dollars less.)

Monica R.

3/18/2022

Today Ryan and Kyle came out to my home and went beyond the call of duty by arriving on time, providing me excellent and friendly service and explaining my AC issues very thoroughly. I was very impressed with their professionalism, technical skills, and the finished product. I recommend you call Service Champions Plumbing, Heating & AC Invoice for all your plumbing, heating, & AC needs.

Paula L.

5/26/2023

Service Champions stand behind their work and employees. All technicians are trained well, courteous and knowledgeable. He took multiple pictures, explaining each one and recommended service if needed. Highly recommended.

Harry P.

08/03/2020 12:00:00 SA

Had a Tech; Andy Wan; over on July 31 for an AC tune up. He was punctual; clean; friendly; knowledgeable and a consummate professional. Just a thorough n efficient guy with no high pressure sales pitch for observed recommendations. A great Poster Representative for Service Champions- Go Andy

Brett H.

1/27/2021

The gas company turned off the gas to the unit because we smelled a gas leak..
I called you to came out to replace a PILOT VALVE
(per GAS CO recommendations).
My unit is a PAYNE circa 1986 the best in the market at the time.

Immediately the tech said the gas company doesn't really know what is wrong...
they get it wrong all the time.

(Matthew Croteau had no intensions of fixing and leaving with a 500.00 - 750.00 service call. (they/he wanted Serval/Tens thousands).

Matthew Croteau says I have no go news to say about your unit!!
very light hearted...
then goes into my attic to look at duct work, saying if not ok here I cannot work on your unit. yours is fine.. then does a 88.00 service clean up and says something about how the unit is built/operates and there is some bubbling because of water condensation or something no one really needs to know. (Seems like scare tactics) then proceeds to start the hard sale.

I thought your company cares about the customer. (appears only the bottom line).

I should have known as soon as the well-groomed highly skilled SALESMAN came out to replace a pilot valve. Then calls the senior technician to review his work to see if he is accurate. (wasted about 2.5hrs of mine)
Be aware of the three-ring binder of accolades by the so called reputable independent companies standards. This is the start of the SALES PITCH.........
phew its a good one.

I fixed my problem for 450.00 with a local reputable HVAC company called
B and P services, INC. in orange county.

Service Champions tried/suggested to replace both of my existing units or just my heater for no less than 6,800.00 paid in full (from 8000-40K) financing is more, pathetic..

then left with NO HEAT working.

my YELP review will warn of these actions.

I feel sorry for people that will fall to this self-serving, pocket filling selling techniques.

C J.

03/06/2015 12:00:00 SA

I will second the efficient and professionalism of Dylan. Our ac is on its way out and our duct work is from the 70s..gave me all the facts. He cleaned up everything after himself. Very very good at his job!! Highly recommend you ask for him!

Stan H.

05/01/2022 12:00:00 SA

Great help with my mini splits.

antoinette g.

7/21/2023

We love the service! Justin, our service technician was friendly and informative. he explained information using analogies which allowed for a better understanding.

Joe W.

4/13/2022

Came out for a routine service, next thing you know our AC is ok, but furnace, water heater need to be replaced OR ELSE WE'LL DIE!!!!! Receive quote from them for 28k for new furnace, water heater, reverse osmosis system, whole house filtration and split level thermostats and look at it going this is insane, the AC is 3 years old. Now the AC fails to work at all.
Have a different company out, a former Service Champions employee, he confirms the furnace is out with just one quick look and can replace the furnace for 13k.
Find a 3rd guy who says the wire that tells AC to turn on had been disconnected. $95 later, we have AC again and an estimate for $3800 to replace the furnace later.

Run. The f-. Away.

Kim S.

3/17/2018

Service Champions heating and air condtioning did an awsome job for me yesterday. I contacted them yesterday morning and they sent Ryan Le to my home by 1pm. He was clean, professional and friendly. Great at explaining the situation and had my heater fixed in no time. Also, he cleaned the blower and made suggestions for upkeep. All for the cost if a general diagnostics appt. My husband and I appreciated the quality if service they provided. Especially, when it came to keeping my house and carpet clean! I would definitely recommend them to all in need and are now my go to for any heating or air issues I may need in the future.

Lynn R.

9/14/2020

They were great, came out in the middle of a heat wave. Fixed my AC and were very reasonable.

Raquel Isabel R.

07/10/2018 12:00:00 SA

Great Team! They work hard with smiles!

Peggy K.

08/05/2021 12:00:00 SA

In my opinion I would not use this company. I requested a quote which they happily gave me. At the time of the inspection I asked that they specify exactly what brand, model number, etc they were quoting. They did not. I called the corporate office and told them I received a quote, but it did not specify the equipment being quoted. They said they would follow up and get me the information I requested. They did not. I called the supervisor who originally gave me the quote and asked him for the detail again. He did not.

After three tries I gave up. I can only assume that they were unwilling to tell me the brand, make and model # of what I was being quoted so I could not price check them.

Meech K.

5/25/2020

As always, Service Champions lives up to their name! Miguel M. arrived earlier than expected and was very quick about fixing our leaky kitchen faucet hose. This company takes pride in their service and it shows through their technicians! I HIGHLY RECOMMEND them to everyone.

Kimberly M.

7/19/2020

GREAT SERVICE!!!! Angel A. was very friendly, very punctual, very informative! He even took pictures of something I didn't understand in order to fully explain the situation to me. Thank you Angel! If/when I need repairs again I will definitely be requesting Angel if possible. I also plan to join their membership program for regular maintenance since I know I will be in good hands. Service Champions is definitely a 5 star company!!!

Jim N.

5/14/2020

Got my garbage disposal replaced by these guys. Jon and Arturo were very professional and did good work but we were overcharged. They charged us over $700 for a garbage disposal which you can get at Home Depot for $100. My wife called the manager and he agreed we were mistakenly charged for their private label garbage disposal which is very pricey instead of the $100 Badger disposal that was installed. The manager said he would look into it and get back to us and that was the last we heard from them. Won't be using them again.

Amanda B.

02/05/2023 12:00:00 SA

On Saturday, February 4th, our tech Benjamin Blanton, showed up for our annual furnace tune-up. He was very friendly, but he did not do a job that we have been accustomed to after all these years as members. When he was to go over what he did with the unit, he talked more about getting a new hot water heater with my husband. Now our unit does not work and it was working fine prior to the tech showing up.

Cynthia G.

7/20/2023

I simply love this company. They are clean, courteous and explain to you what is wrong with the A/C and tell you why certain things need to be either replaced or repaired. I love the fact that they get the job right the first time and if not they will come back and fix the problem. I TOTALLY recommend Service Champions!!
Cindy G.

Joe's E.

6/22/2022

Our AC decided to stop functioning on June 21, 2022 arguably the hottest day we have seen in many years. We called Service Champions, and the very next morning they sent Logan Bothwell out to help us. He fixed the problem in a few minutes. Logan was professional, knowledgeable, and explained our problems in a way we could understand.

This is the second time Logan has helped us, and he has been a big part of our roadmap to replace our 25 year old furnace and water heater before this next winter. I was impressed by the speed Service Champions could come out and help us, and I am impressed by the knowledge and skill of the technicians they employ.

Frank S.

08/07/2023 12:00:00 SA

Brandon, technician, was thorough and friendly, explaining all proceedures very well! It gives me peace of mind knowing this company is taking care of things so well!

Tedman C.

03/04/2017 12:00:00 SA

We initially had a bad experience with Service Champions because one of their technicians didn't follow one of their protocols. Upon learning of this, Leyland the owner contacted us immediately to apologize and to make things right.

Since then, Gary, Omar, Benito, Balthazar, and Octavio from Service Champions has done everything humanly possible to make things right for us. They went above and beyond in making us feel safe and confident in their services. They answered all of our questions with patience and grace and didn't once question our initial concerns.

Service Champions could have easier brushed away our compliant, especially since they have so many positive reviews already. Instead they decided to show us that their business model is rooted first and foremost on customer service and satisfaction.

Needless to say, we will be using their services from now on.

Mr T.

7/26/2022

Very professional and knowledgeable, explaining the job as they went along giving a clear perspective of the work being done. Outstanding job! Should you ever need a plumber Service Champions is the way to go. Ask specifically for: Daniel Zuniga and Eric Smart, these guys are the best! Do your self a favor, leave the rest and contact the best for your peace mind call Service Champions every time! This is my second job with them, they remain consistent.

Eileen S.

7/14/2023

Levi the technician who serviced our air/heat equipment was great. He was knowledgeable, pleasant and a pleasure to meet. If this is the level of employees then I highly rate this company.

Mike T.

4/19/2021

I have used them for system maintenance last week. Tech Michael showed up with very professional and did awesome job. Yes my AC units are old but still working conditions. I requested them estimate cost for replacement of all units so I can replace them before the system break down. So Michael helped me and brought his lead which is a sales manager. I don't want to mention his name for respect but I need to explain why I decided not to dealing with them in the future even though the technician was extremely good and polite. He gave me proposals after he went through and checked out my current systems. His prices came up for basic systems was around $80k ( 2 AC system, Heating systems and included in removal and installation of attic. So I was afraid of that pricing so told him that I have to discuss with my wife and let you know by next week . Then he offered me with $58k right away in a few seconds. I was so surprised and I felt like I was a shopping at the street market. He just discounted me a little over $20k in a few seconds so that made me scared of the his margins on top of the sales. On these days, you can find out everything online. You can not ripping off easily. Well, I've decided not to work with them anymore in my future so I called to the company and cancel my appointment. But I felt bad about these technicians who are working professionally and services to the customers.

Mary C.

03/09/2020 12:00:00 SA

I want to make an update to my previous review of Service Champions. The following day after giving my last review, Jeff from Service Champions called me and apologized for the bad experience I had with his company and asked if he could come to my home to see what was wrong. He did come out to my property within a day or so and after he inspected the previous installation of my furnace, he agreed that some corrections needed to be completed. Within days after his first visit, he sent out a crew to install a missing plenum, widened the intake air register from the 18 originally installed, to a 30 opening that should have been installed when the system was installed. He also had his crew repair the leaks from the ducting system, that had previously been blowing attic dust into my home which was horrible. Jeff also threw in a better thermostat even though my existing thermostat was working fine. He also gave me a 2 year warranty on the work they just did as well as a 1 year service contract.....all free of charge. Service Champions went out of their way to help me with my furnace problems, and I really appreciate it because I am on a limited income and would not have been able to pay for this repair. I feel Jeff is someone you can count on to do the right thing when called to do so.

Misao S.

5/24/2022

Giovanny was able to help us with our problems efficiently and with a smile. He even asked us if we had any more issues or problems before he left for his next call.

S. Y.

10/14/2015

If I could give this business 6,7,8,9, 10 stars...I would. I called Service Champions yesterday in desperate mode to come out and check out business air conditioning system. They kindly told me that they do residential but someone would come out TODAY to check out or system!! Really?! This company is off the charts as far as their customer service from the employees on the phone to the servicemen that come out to check out our unit. Truly, they are as good as it gets. I would consider them the Ritz Carlton of their industry. They are exemplary. Aaron came out to our location yesterday and he was kind, respectful of our business (there are many women working out in our pilates studio), he was quick, and he fixed our problem. I am truly happy with the impeccable work when Service Champions come out to help us. This is their 2nd time servicing our air conditioning system and they typically only do residential. How is that for incredible customer service. Thank you Service Champions...I will recommend you to everyone. You saved our small business from closing down for a whole day. I cannot tell you how vital it was for us to have our air running yesterday. Thank you again!!

Anna S.

2/14/2013

I called Service Champions after a quick Google search. Our furnace was being finicky and not turning on. I assumed it was the thermostat because it worked fine, but just wouldn't click over sometimes. We are new to the area and so I was making a blind call. They actually came across as professional. The tech spent 2 hours working on our furnace and then delivered the news:
The heat exchangers are cracked which is a safety hazard and he said the furnace is not in a safe operational condition. It's an older unit and replacement parts are not available since they don't make these units anymore. He said the average price for a new one is between $3500-4500 for a mid/lower priced unit.

He had to have a second opinion tech come out to sign off on it. All of which was fine. We asked for a few days to figure out what we could do, but since it was freezing we knew we would be making a decision soon. We were told that Service Champions wasn't an upfront company so we asked called another company to see what they thought and I read these reviews.

There were SOOOOOOOOO many similarities. The Service Champions Tech mentioned carbon monoxide issues multiple times (and I have a newborn) which is a scary thing to stress about. He asked about our schedule, implied he would be cutting us a deal, etc., etc.

I called to inform them we were going to go with another company. I asked to speak to a manager and explained my story and she was quite honestly AWESOME. She heard my story, understood my frustration, apologized and wanted to know what she could do to make amends. I'm a small business owner and I get it that sometimes your employees don't represent the company the way you intend. Had I not spoken with this manager, Jacklyn, I would be giving a poor review here, BUT thanks to her next time I will give Service Champions another shot, but I will most definitely be giving Jaclyn a call first!

Rossine R.

6/21/2016

They are super duper nice. It is part of their sales technique. They will go out of their way to sell you a new unit. If you do indeed need a new unit...make sure you get 3 quotes. I did not and later found out that they charged a good 2-3k (possibly even more) more than Costco. I feel really stupid and ripped off. It was hot and I trusted them to produce a reasonable quote but they are very expensive. No matter how hot it is suck it up and get 3 quotes. I promise that after you do you will not buy from them. Shame on me for trusting them. It cost me a few thousand.

Liz P.

7/21/2022

My HVAC installers: Edgar Govea, Ramiro Adame, and Juan Escobar were the best! They arrived before they were scheduled, at 7 AM. They were dressed appropriately, well-mannered, responsible, knowledgeable, and friendly! I was very pleased with their work. They never complained, despite the 100 degree temperatures outside. They took pride in their work, an kept me up to date on the progress of the job during the 2 days of installation. This team is exceptional! I would have given 5 stars, except the sales rep from JW Heating and Air (their partner), made some mistakes. Thank you, Edgar, Ramiro, and Juan on a job well done!

Kurt B.

11/09/2022 12:00:00 SA

Our service tech, Travis H., was polite, professional, and very good at diagnosing the issue. He diagnosed it within a few minutes and had us up and running soon after that. He also took the time to explain how to extend the life of our system.

I highly recommend Service Champions, Travis and their Customer Service Team.

Anna L.

05/11/2017 12:00:00 SA

Talk about going Far'n'Beyond the call of Duty/Service. One of the best things I did was to hire them to come to my home and diagnoise the problem, solve it and fix it and clean and tune up my AC system and get that cold air going. My HVAC is over 20 years old and they got it working and up-n-running for my kids and I with our dogs so we wont suffer in this heat.

My service Guy ROBERT LEATH was genuinely nice, and concerned and determinded to fix my AC issues and did NOT QUIT when it got hard and challenging.

This has been the best experience and professionalism I have experienced in a very long time.
I strongly and highly recommend THEM for any work or diagnostics for your Home and/or business such as Landlords on any part regarding the HVAC.
I will never be calling anyone else to work on my AC or do my bi-annual tune-ups.
Defiently keeping them around for all my HVAC needs.

A W.

7/28/2020

Service Champions is an awesome company. My Service Tech Ryan Ray is a very professional individual. He explained everything, made recommendations and explained why he was making the recommendation. I signed up for their service plan and will request Ryan for my next scheduled service when winter arrives.
Thanks again!!!!!
Tim

Sue B.

5/26/2017

Our ac unit was making funny noises like it was struggling, so we called Frank at Service Champions. He responded quickly and efficiently. Frank gave an honest assessment of our unit. We have a bad capacitor and he immediately replaced it. He also determined that our ac still has a few years left and doesn't need replacing at this time. We will definitely be calling them back at that time. Thank you Frank Spears and Service Champions!

Derek F.

5/23/2023

We had the regular plumbing check up that comes with being a member with Service Champions. I think it was only recently that they started with routine check for plumbing in these past couple of years. I was a member for 5 or 6 years and this is our first checkup. Surprisingly it was educational and we decided to change our tank water heater. It was corroded inside and the anode rod was basically a toothpick. There was so much sediment and debris from the corrosion inside the tank that even though it still worked, I wanted it replaced. Even though I didn't go with their replacement service because it feels a bit on the high side, but the service they provided was worth it.

Without me requesting they e-mailed me pictures that they took before the service and things they found that's problematic. Most plumbers don't do this let alone educate you on what they are doing and what they are looking for.

I would recommend most people to use their service. They come prepared, professional and wears a smile ;)

Michael D.

9/23/2014

Meh..

The good first. This company clearly has its act together. Scheduling was easy, the staff was extremely curteous, they appear very organized and they even email and/or call you to alert you that the technician is on the way. I had a furnace and AC tune up scheduled for four properties and they were willing to give me a break on the price for doing multiple units, which I appreciated as well. Technicians were on time, clean, curteous, and based on my untrained eyes, appeared to have done a good job and seemed very well trained and knowledgeable.

What bothers me is how hard they press for sales. From the get go, the tech tried several times to sell me their monthly maintenance plan to the point that I believe that they're commissioned based on how many they sell. Some of the units being old and inefficient, I wanted a quote for replacing them. They explained that a senior tech would have to come to give me such quote, but one was available later that same day so I proceeded. The senior tech was polite and knowledgeable, but I didn't like the company's sales approach. First, they go over all of their warranties/guaranties (no lemon, lowest price, etc.). Then they present the various prices quotes depending on whether I want a basic unit, or premium ones ranging to silver to presidential. Not knowing how reasonable those prices were, and being a prudent consumer, I then informed him that I was going to also solicit some competing quotes to make sure that his was competitive enough. I asked him if he could give me a copy of the price sheet or write up a quote for me. His response was that they don't do written quotes. What??? How can you offer a low price apples for apples guarantee but then impede the customer's ability to shop for quotes? That's when my red flag went up big time. He then proceeded to show me photocopies of various quotes for allegedly similar installs (but I have no way to tell they're similar) provided by competitors, at similar or higher prices, and then he asked me why I still needed to shop around since he just showed me the competitors' prices. At that point I was even more suspicious and sent him on his way. He was just too resistent/afraid about me shopping around. I later took me less than 24 hours to find another Yelp top rated company (so I have some assurances they're respectable) to give me another quote which was SIGNIFICANTLY less expensive than Service Champion's cheapest option. In fact, it is cheaper for me to get BOTH my AC and furnace replaced with the other company than doing the AC alone with Service Champions.

So in a nutshellf, I give this company an A+ on service and technical competency, but a D on (un-)competitive pricing and annoying sales tactics. If you're going to do any significant AC/furnace work, I recommend that you insist on shopping around.

EDIT: People have been sending me messages asking which other company I ended up using. It was A.C. Cool, and I posted a review of them too.

Yuli Y.

10/20/2021

I called them per suggestion from their service guy on yelp. The lady just wanted to charge $99 dollars for a diagnostic visit ever after I told her that the Gas company said that only the Watts 210 valve needs to be replaced. I told her all other plumbers offer free visit, she still tried to get me to pay her $99. I said thanks, then the phone was shut off.

Lyle P.

05/12/2017 12:00:00 SA

John Ruiz just spent the better part of four hours tuning up our A/C unit that is coming up on 17 years. Very complete service. He explained everything always having me observe all that he did. Highly recommend this company.

Cori T.

6/20/2020

We recently had Service Champions come out and quote to replace all of the ducts in the attic. We noticed a room that wasn't receive air/heat. After being in the attic we noticed a few of the ducts had started to deteriorate so we called for a quote. (the house is 45 years old). Ryan (sales guy) was awesome. After a little negotiating, we felt the quote was fair so we scheduled the work. There were a few hic-ups with scheduling but all in all we are SO very happy with the work. The only real complaint that I have is always calling the all 7's number. After I signed the contract, it would have been nice to have Ryan's cell number so that when the scheduling headache occurred, I could have called him directly instead of having to call the answering service and wait two hours for a call back. This is one area of improvement. Handing someone a business card is useless unless it has a way of reaching the person other that the all 7's number. I would use them again and I would recommend.

Lurlene M.

11/03/2021 12:00:00 SA

Thanks to Ryan Calvano who completed the annual service for my furnace. He also checked the ac unit and the hot water heater.
He was prompt, courteous, thorough, and knowledgeable. He installed a small hanger shelf to the wall in my shoe closet. (A good deed)
High fives and 5 gold stars to Ryan

Tracy H.

08/10/2023 12:00:00 SA

I received quality service with technician Jimmy Garcia! I really appreciate how he took the time to show me my unit during each phase of his inspection. Mr. Jimmy is truly a champion!!!

Craig W.

3/23/2015

This company provided excellent customer service and Ray Gonzalez was great. Very professional, polite, and courteous.

Jason C.

12/11/2017 12:00:00 SA

I had Michael the service tech come and do a tune-up on my furnace and he was very professional, took his time and cleaned it up nicely, took pictures and took the time to explain everything very well. Thank you

MariaAnna Z.

05/01/2017 12:00:00 SA

Brett turner came to service my air conditioner today. I am very happy with his professionalism. He explained to me what I needed to know about my system. He was very thorough and I was pleased with the service that he performed today. He sold me the monthly maintenance package without any marketing pressure that could generally be a turn-off. I gladly purchased the package today.
Thank you that my air conditioner is comfortably cooling and in good condition again. Brett is definitely an asset to Service Champions. I am expecting that all the service people from this company are equally competent and professional.

Mike S.

9/13/2015

Will not belabor the point.
Be careful of these fine folks.
It might not be company policy, but it may be just that.
Ads in the newspapers for inexpensive service call for tune up etc.
Tech shows up, takes unit apart, OMG...your heat exchanger is cracked.
I can fix it............$900 while showing me his package of articles and photos of the same problem
others had with their heat exchanger. How convenient of him to have all these docs with bound and with each sheet laminated and placed in a binder. ( I just wonder where he got this binder from. )
I said no. Just put the unit back together.
He got mad, raised his voice and said I am going to red tag this unit. Who does he thinks he is; a building inspector. I reiterated just put the unit back together. He started slamming thinks together and you could see he was fuming.
I was very concerned that he was going to get aggressive and was glad he left.

Leland.....are your guys on commission if they sell a service to a customer on their call? What it the truth Leland?
The end is...........I called another company to take a look at the unit and amazing....everything was fine.
It has been some time and the unit is still working fine.

I don't like to do things like this. I should have called you at the time of the incident but had no faith
in something being done.

Jacob N.

6/19/2019

Best company that thee is for heating and air conditioning. So many people talk about pricing, or try to compare other companies. It's like comparing hotels, you have top of the line and you have motel 6. I live this company and they take such great care of me every time, would highly highly recommend

Lynn M.

4/14/2023

April 14, 2023 I am writing a review about being asked to write this review to see if the YELP software will remove this review? It's 3:52 PM 4/13/2023.

It appears that Service Champions has a good reputation and services their customers. They seem punctual, professional and reputable. I would use them for sure but I will keep their number handy just in case.

Mazel tov to this business!

Amir A.

10/12/2020 12:00:00 SA

Service champions has the best customer service hands down. This is the company that I really trust and would only do business with.

Alfred H.

06/12/2018 12:00:00 SA

Service champions is great. I had Ryan Le come out this week and check/tune up my AC to get it ready for summer. I think he spent more time here than normal because we grew up in the same town and did a lot of chatting. Whether it's Ryan or any of the other guys, I highly recommend Service Champions.

David G.

11/10/2012 12:00:00 SA

My girlfriend just had these shysters Service Champions over at the condo yesterday and they ran their number on her. Man, are they slick. They know how to talk the talk and make connections. When they walked in, they saw a lawn sign for a particular candidate and said, Hey, we won!

My heating system had stopped working, so they looked at it and then launched into this spiel about how they could make quick-fix patches to it but that it probably wouldn't last very long and it would be better to just replace the whole system.

After it all, it is 10 years old, he said.

Seven years old, I said, getting angry. Seven!

Then he started trying to upsell, saying that it's like having a bald tire that you can patch, but it's still going to be a bald tire. And then he pulled out a tactic that truly enrages me--he threatened her life, in a manner of speaking.

The switch could even crack, he said, and if that happens, carbon monoxide could leak, and that, of course, is toxic.

Then he said something very interesting.

I'm not trying to give you scare tactics, he said, I'm just giving you the truth about your heating unit.

No, he was giving her scare tactics, and trying to cover himself by denying he was giving her scare tactics.

I'm not happy with a heating unit that lasts only seven years. These guys installed my A/C, as well, and after my last service visit on that, my heating unit stopped working. Coincidence? I wouldn't put it past them to sabotage. Other Yelp members have voiced similar suspicions.

(Notice that there is more than one listing for this company, which leads me to believe they gave up on the other listing and started a new thread so they could start off with 5 stars.)

Of course they have a service plan, which is expensive and bogus.

Another warning sign: They will start off by asking you seemingly unimportant questions, like, What do you do for a living? and What does your boyfriend do? to figure out if you have deep pockets they can pick or shallow.

Addendum: A short time later, we had another heating technician look at the unit, and he reported to us that it had stopped working because the wires had been switched. Who could have gotten in there to switch the wires? They don't switch by themselves. We remembered that Service Champions had come out at the beginning of the summer to fix out A/C, and that's the only opportunity anyone had had to that unit. Sabotage is lowdown and devious, clearly. So the new heating technician changed the wires back and charged us $80.

Bryan C.

9/14/2017

I completely sing the highest praise for this company and our technician, James Navarro, for being a complete blessing to me and my family in how he serviced and repaired my 2002 Carrier HVAC system during one of the hottest summers in recent years.

After doing my research, I realized how important it is to have a technician like James Navarro who is a true expert at his craft. An Air Force veteran who has served in Iraq, he now brings his methodical problem solving skill set to homes like mine. He is personable, knowledgeable, patient, confident, experienced, and able to use every aspect of his background and training to trouble shoot and repair even the most complex of problems. Honest and ethical, he is a true representative of this company that hires veterans, and someone who is professional and not out to take advantage of those normal people like me who don't know anything about HVAC systems.

What separates him from others is that scientific approach he has. He figures out the problem step by step and more importantly includes you in the process to explain and show you what is wrong with your system and how he can fix it. He doesn't talk over your head or do one of those trust me gimmicks. He shows you what's wrong and is clear on what it takes and how much it will cost. He's not trying to sell service or parts you don't need. He isn't trying to scare you into the whole hey it's going to costs too much to fix this so let me sell you a new system and redo your ductwork while we are at it. He's not a salesman. He's a problem solver and an honest human being. I wouldn't trust anyone else to service my system going forward.

I ended up actually getting to this company and James by virtue of wanting a second opinion after another big name local competitor gave me the run around big time. After three different appointments, and three different technicians from that company who wasted my time and could not figure out the problem with my unit, they left me each with conflicting answers, no solutions, scare tactics that my house would catch on fire if I didn't immediately do the expensive repairs they couldn't explain or confirm would fix the problem and ultimately I felt they were pressuring me to buy a new system and do it now. No clear written estimate, no 3 day right to cancel, none of the things that I got from James Navarro and Service Champions. It was night and day.

I spent an entire sleepless night after my bad experience with this other company. I researched everything I could about HVAC and ethics and the tactics of unscrupulous individuals. So I was so glad I paid for this second opinion because I just didn't trust this other company and the three technicians who couldn't get their stories straight. I felt I was being taken advantage of because it's a hot summer and my system was down and out. The easy, lazy solution for this other company was make me feel I had to buy a system because mine was beyond repair.

James Navarro by himself proved them all wrong. He didn't waste 3 days of my life like this other company. An HVAC system is a fine tuned machine and more important than the system is the person working on it. That's why right now, as I type this review, I'm enjoying actually enjoying a comfortable home for the first time this summer. Thank you, thank you Service Champions and James Navarro. You've earned my business and loyalty.

Michael L.

9/19/2015

I have had VIP account with service champions for years. They respond and are on site same day or next. Remind us when PM due, and when they made a mistake on repair, gave us entire repair anount back and paid 3 months of our electric bill., which is more than wr asked for. First class company, worth anything they charge more for. How many companies don't park in your driveway, put a cone by their van, floor mat on your entry, and where surgical booties over there boots,

Barry H. J.

4/20/2023

Truly the worst experience I have ever had with a plumber. Nice young kid, but knew nothing and was sloppy and destroyed the washer 2 times by overtightening the threads. Wow -

Todd R.

06/06/2020 12:00:00 SA

Horrible service spent over 30 grand and now the unit is leaking and they want to charge to come out for service when it is still in warranty

Anne D.

12/02/2020 12:00:00 SA

Service Champions have this name for a reason! Upon finding mold and asbestos in our home, they moved expeditiously to replace everything safely. We were impressed by the efficiency and professionalism of their installment teams!

Gmoney T.

05/08/2019 12:00:00 SA

Never fails, excellent and very thorough service from Jack B. He opened and cleaned the condenser. Inspected the ducts/vents in the attic and took pictures. He suggested things to replace for optimal cooling. Summer is around the corner. Better get your ac tuneup soon. You can't go wrong with service champions.

John S.

5/30/2012

Don't deal with this company. They put on a really nice polished show with their commercials and image and they end up treating their customers like crap. Horribly customer service and scheduling department, not fun to deal with. Save your time and go with a different company in OC.

Brandon C.

12/29/2017

Leandro Alcantar was great! He went was extremely detailed in his service of my heater! This is the best service that I've ever had. He didn't try and sell me stuff I didn't need, which is a big plus in my book.

Daimci R.

9/23/2015

I don't recommended Service Champions. I was harrassed over and over about how I need to sign up for a monthly service. The minute he heard I wasn't going to sign up. The sales pitch recites over again from three of the sales men and that was just the first day. So that was two guys to look at the a/c. Another guy to come to double check the problem. It would have been nice if they had the experienced guy come first. I also had to ask them three times for our original document that states the warrenty on the parts! Second day a different guy comes to fix our a/c. So I walk in the door and he mentions how he did all the work by himself. It's interesting, yesterday their was three guys at our house to figure out the problem but only one to fix. Seems like if the guy who was fixing the a/c had an assitant. He wouldn't be so grumpy. Btw, when I first called this company. The lady who answered acted like she couldn't see when the a/c was purchased. So I didn't make an appointment. When my mother called, she spoke to someone else and actually got someone to come over to look at the a/c.

Caleb W.

06/12/2020 12:00:00 SA

Starts with a $99 diagnostic-service fee. Pretty standard.

The technician said the secondary motor needed to be replaced while pointing at the AC Capacitor. Cost: $383. Plus the $99 diagnostic fee does NOT go towards the cost of the repair. WHAT???

Then comes the pushy commissioned sales pitch for their monthly service plan (which adds up to $240/year).

The pitch: Apparently I'm a lazy new homeowner for not having this AC serviced twice-a-year. However, I can sign up for their service plan and get a discount on the repair bill that was adding up north of $800 with everything he was recommending. They'll even make sure my heater is not a danger to my family, because that's what responsible parents do.

I'm thinking if this 20-year-old AC unit is becoming a money pit as he claims, maybe its time to replace it? When I mentioned this, his tone quickly switched from pitchy your-best-friend salesman to outright condescending, even laughed at the idea, and claimed it would cost over $14000! Wow, apparently I'm an idiot too.

Personally I don't respond well to this type of manipulative gaslighting sales tactic. At this point, we were done.

Then proceeded to try to go into my attic after I told him he was done. No joke, I had to ask him 3 times politely to leave.

$99 for a commissioned sales-pitch, seriously?

Johnny G.

7/26/2013

Never Ever call these guys and they send ads in the mail all the time and I fell for it and gave me a quote for replacing the a/c ducts for $5500 and replacing even what is new in my attic. I got the same requirements for the ducts and plenum for the furnace and ducts for $1200. These people are after vulnerable citizen and give high quotes by sending well dressed and talk your way thru sales guy who brain wash you. I spent$350 with these guys for the $70 ad I fell for.

They claim that they called but I never received any call and there is no missed calls either. When they wanted the job they called me numerous times and now they made attempts and couldn't reach me. unbelievable.

Hamad N.

4/20/2023

Routine A/C maintenance. Great service and fast! Definitely would recommend to friends and family

Karen J.

12/13/2018

Very knowledgeable, explains what he is going to do. Installed needed thermostat and was very patient in explaining to my elderly sister how to use the thermostat.

Connie G.

5/31/2023

Juan came out to diagnose an issue with my tankless water heater. He was kind and courteous and very informative. I will be having them descale my tank.

Maureen S.

7/31/2017

We have been club members since 2015. The technicians that come out are professional, polite, patient, and knowledgeable. Recently we had to replace our old AC system - a big job that was handled extremely well by Service Champions: from the first technician, Kyle Rudolf, then Steve Smith; team leaders Juan Ladino, Daniel Rosas and Jose Castro: They arrived early on Sunday morning and worked for almost twelve hours to get the job done ASAP. There was a slight hiccup with the details and Juan went out of his way to explain everything carefully and made the necessary adjustments to keep us, the customers, informed and happy. Our house is so much cooler now and I highly recommend this company.

Petra H.

3/19/2021

I highly recommend this company. Their customer service is top tier. Everyone I've spoken to and worked with are friendly, honest and genuine.

It's a little pricier than other companies but you really get what you pay for.

Last year my AC broke and another company told me that the whole unit needed to be replaced, which would cost upwards of $5K.

I called Service Champion and technician Jason Gomez came and figured out the problem. He ended up fixing it for me for a fraction of the price.

He is so caring, genuine, honest & talented. I always request to work with Jason now. He truly goes above and beyond to take care of my needs and any Qs I have!

Thank you so much, Jason & Service Champions! I highly recommend.

Tracy d.

7/23/2023

Excellent service. I trust this company 100%. I just replaced my furnace and replaced my shower handle and faucet. I am happy with both heater service and plumbing service. Friendly, responsible, and professional staff. Confirm an appointment and text to update when the technician will come. I would recommend this company and will use this company in the future.

Sonny B.

5/22/2020

I am highly recommended this BRAND. All you can find the services without greedy money up front. They are polite, knowledgeable,well trained, know what they are doing, hygienist. I am impressed. Even this time he can not solve the complication of my job . But their suggestions are very valuable. For sure next service about air con and heater service must be SERVICE CHAMPIONS.
By the way , the technician was Mr. Mike Tomaszewski.
Thank you again.

Jenny W.

08/12/2020 12:00:00 SA

It was easy to make an appointment although I had to wait about a week. Their prices are good but they gave me another $10 off because I did have to wait. Miguel showed up on time and was very friendly, got right to work unplugging my shower, and didn't say stuff that is embarrassing like telling me what not to flush! (Not that I was flushing anything weird !) The backup had been waiting awhile and he took the time to clean the whole shower to sparkling after he unplugged it, even though he came at the same time as my house cleaner was there and she offered to do it--he did it himself! That's going above and beyond! I'll definitely be using them for my next plumbing issue!!

Cate N.

7/26/2014

A year later, and they are still as spectacular as ever. Came out on the weekend, a day after I called and in the middle of summer I can only imagine how busy they were. Russell stayed way past the time trying to make sure everything was good, and when an issue turned out to be the electric circuit breaker, tried to call the office and get a few recommendations for me. Stayed until I had an electrician that would come out and fix it. He also promised that if the electrician wasn't able to fix all the issues and my AC was still giving me trouble he would personally come back since he knew the situation. I am always amazed by how prompt and amazing this company is.

Alex K.

07/12/2018 12:00:00 SA

True champions in the industry especially during the recent heatwave that has proved to be difficult to get any technician out within a few days let alone weeks! My wife is 32 weeks pregnant and has been uncomfortable due to our ac not functioning properly and has had difficulty sleeping. We called 20 other vendors and they were all booked for at least a week. Discouraged, I decided to head out to Home Depot to attempt to fix system with a few tools and the assist from YouTube. On my way out I happened to catch Ray who was packing up from servicing a home in our neighborhood. Out of desperation, I reached out to see if there was anything he could do to help. Surprisingly, he left his contact number and stopped by the very next day after 8 pm. 8 pm! He was informative, helpful, and resolved the issue with the utmost professionalism. This has by far been the best customer service experience and it is very refreshing to see that there are people still willing to go above and beyond the call of duty. Ray, I cannot say thank you enough and can assure that you have a repeat customer!

Warm regards,

Alex

Terry B.

10/23/2017

OK well surprise - unbelievable this company saw my review and the owner I believe it was called my Dad to personally apologize. They just went above and beyond and replaced his furnace plus serviced his air conditioning unit at no charge - YES that is correct no charge! My Dad is still shocked that they did this and no company has ever tried this hard to correct a bad situation. I have to now recant my bad review and give these guys five stars because they actually really do care about their reputation and most important the customer. Thank you Service Champions for standing up to your name as service champions!!!

Tomas D.

6/13/2022

I bought my home four years ago. Two years ago the AC went out and Service Champions sticker was in the unit. They came out, determined it was the capacitor and charged me $900, I had a newborn at the time so I just paid it. The AC went out again this weekend and I attempted to change the capacitor on my own but it still wasn't working. I called Service Champions and they came out and said my whole unit was broken and estimated 24K to replace. I called another company who showed up and realized I had hooked up the capacitor wrong. I admit that mistake but how would a reputable company not catch that. I asked around and learned the technicians earn commissions. This company is crooked! Never use them!

Morgan K.

05/10/2017 12:00:00 SA

Joe Ramirez and newly located Chris originally of the Bay Area arrived on time and were extremely professional. They cleaned my air and heating units and thoroughly checked to make sure they were in working order. They refilled the necessary coolant and physically took apart the fan unit to remove all leaves and debris stuck inside. They also took before/after pictures of the units to reassure us that they actually did the work.
Walking in and out of the house, they provided their their own booties to keep my interior clean and even came with their own company logo to wipe their boots on before coming in the house. I will be sure to call upon them when I need work done! Thank you Joe and Chris!

Kevin P.

06/08/2023 12:00:00 SA

I was very pleased with the service from the technician Brian Rico. He is professional and care.

Carla S.

11/09/2017 12:00:00 SA

I just had our winter checkup on heating system. Our technician Michael Olivas was prompt, courteous and professional in his work and keeping me updated on our system. I would highly recommend Service Champions to anyone in need of heating/air conditioning service. Don't even look anywhere else....this is the place to call

Steve M.

8/31/2021

I've had countless interactions over may years with their Heating and AC division, and they are excellent. Which is why I hired them for some plumbing help (replace water heater & install a pex line to the refrigerator). It was all supposed to be completed the same day by a 3 man crew (including drywall patching). The first guy was late and I was told by customer service that he had already arrived but nobody was home. Sorry but that was a lie. When he arrived later he confirmed he had not been here earlier and aplologised for the traffic because he had been dispatched from 2 hours away. He had no instructions to do the pex line and no pex tools. I called customer service and was told 2 more guys would be out in the late afternoon to do the rest. Instead a field manager came to tell us there was a pex parts shortage and they couldn't proceed. A few days later they sent two guys to do the pex work but did not patch the drywall holes as no drywall guy had been scheduled. A few days later a drywall guy came out but had only allotted an hour to patch the one small hole they told him about (even though I had sent them photos of 5 significant holes). After a frustrating discussion with customer service they re-arranged his schedule so he was able to finish all the work finally. Now they are calling me trying to collect a remaining balance of $1,700 which (per my credit card company) was paid 3 days ago. Every single thing on this job went wrong causing endless frustration. The cost was higher than all the other bids I got, but I was willing to pay more because their Heating & AC division had been so dependable and easy to work with. The plumbing division, however, has been beyond terrible. Each person that came out was really nice and professional but had been given inadequate or incorrect instructions from management. A simple 1 day job turned into almost 2 weeks of extreme frustration. The heating & AC division is great, but our experience with the Plumbing division was terrible. Watch out.

Kathy T.

06/09/2023 12:00:00 SA

We have been using Service Champions for years for the semi annual maintenance of our HVAC . Every technician that came to the house was always very friendly and truly professional. They always took great care to thoroughly inspect the equipment and make suggestions as needed. We are very happy and satisfied with their expertise and service.

Alex M.

9/14/2019

Current State as of 9/16: Leland Smith(The Owner) called personally and gave a generous offer to resolve our concerns. He handled everything extremely professional. It is a pleasure to do business with someone with such integrity. You are a good man sir. Thank you for your help.

----Initial Feedback prior to 9/16---

I will start this off by saying I recommended you guys to my parents because the professionalism and thoroughness of your techs. I haven't had any issues with maintenance on my unit.

Now about that referral.. My parents were at first excited to find a company that is honest, reliable, and thorough. Initially Service Champions was performing maintenance on their existing system. At some point they did a deep dive and identified thAt their current system wasn't installed properly and the ducts weren't sealed. A sales guy ended up selling my parents on a $20,000 new system which included additional insulation, a completely new system, added vent in the living room, and sealing the existing ducts in the attic. At first things were excellent. They were pumped on their purchase.

That's when problems started. The entire system stopped cooling all the sudden due to it short cycling. It didn't take even 6 months before a brand new $20,000 system took a shit. The tech stated sometimes solder gets into the system and clogs it up. He cleaned the system and got it back up and running. This is not before trying to up sell my parents on some other item they didn't include during the install $20,000 new system.

How the hell do you come and upsell after already charging $20,000 for a system that doesn't even work LOL. Really? That isn't cool at all.

Fast forwArd two months. The system stopped cooling again. NOT EVEN A YEAR OLD!!! Here my 60 year old parents are sitting inside during a 95+ degrees day waiting for you guys to come. You said they might be there early. The apt was between 1-3. They receive a call at about 3 saying the tech was on the way. The tech text saying he was on the wAy as well. Just over an hour later he shows.. around 430pm. as I type this he is at my parents house starting the process to get it working again.

Let's be honest, My parents deserve a credit for the issues they have dealt with. This is less than par work & it's unacceptable. You can't charge $20,000 then have the system take a shit twice in less than a year. Needless to say my parents are loosing faith In your ability to solve the problem. They are questioning if this new unit was installed properly.

I expect you guys to make this right. When it comes time for me to replace my system I'll consider using someone else unless you guys fix this problem for my parents. I am honestly pissed and feel like they were taken advantage of. Please fix them up and provide them a credit. ThAt would be the right thing to do.

If any of us purchased a brand new car and it died in less then a year you would feel like you purchased a lemon. This is no different. Please. Make this right.

WOW!!! My mom just text me saying the tech said there is a refrigerant leak somewhere in the line. You guys installed this shit! Wtf kind of job is this?!?

UPDATE 1 on 9/14: The Schrader Core Valve needs to be replaced. He refilled the refrigerant and is coming back tomorrow to replace the valve. Let's hope this is it.

Update 2 on 9/15: Tech said he would be there in the AM around 830am but ended up showing up about 430pm. To my understanding he replaced the Schrader Core Valve and the system is working again

After writing this review I was contacted by the owner, Leland Smith. I will be having a call with him tomorrow to discuss the go forward plan. He was extremely understanding to my frustrations and promised to make this right. Looking forward to speaking with him

Eric R.

7/13/2020

My 90-year-old mom's air conditioner went out during this heat wave. Service champions sent Frank H out and he easily figured out the problem (which wasn't too bad this time) and fixed it! Frank was wearing his social distancing mask and gloves. Aside from being a super technician Frank is also a great guy! Very personable and likable.
It was a very good experience from service champions. Would recommend them anytime.

Shelly R.

11/02/2021 12:00:00 SA

I was very impressed with the professionalism of our service technician, Jose Cayetano. He arrived on time, observed all Covid protocols and took the time to explain the repair options available to us. He even went as far as doing a good deed and fixed an aggravating issue I had been having with my dishwasher draining properly...at no charge!

Philip L.

05/10/2021 12:00:00 SA

Do not use their $88 service offer. its a SCAM!!!
It turned into a major UP SELL call for their service tech.
My Air Conditioner worked perfectly fine, even though I purchased the compressor 12 years ago. This call gave the tech an opportunity to try and sell me $1,500 in new parts.
SCAM!!!!!!
Like my Daddy always use to say.
If it sound to good to be true, it probably isn't.

Den M.

7/23/2022

Sergio and Julian were amazing. Replaced our cast iron kitchen sink with the upmost professionalism. Extremely clean and polite. Service Champions is an excellent company!

Ken L.

10/10/2016 12:00:00 SA

Few days ago, A/C condenser went out. Call Service Champion. Responded on the day and time scheduled. Service Tech Robert Botello responded and was professional from the get go. The issue was taken care of. What's impressive is the professionalism of Robert. Thank you!

Sandra M.

03/09/2022 12:00:00 SA

I just wanted to say how amazing this company is. I called because I was having issues with the bathroom toilet not flushing correctly. They sent someone the same day. Technician Jorge Valenzuela was exceptional. He was friendly, polite, and answer all my questions. I have used them for many different project and they always come through. It is hard to find good quality people that you can trust. Thank you Jorge.

Anthony F.

8/13/2017

Very professional service by tech Mike Smith. The job was at a condo in Alhambra and quite honestly the package unit on the roof is older than my teenage kids' ages combined !
Diagnostic went smoothly and the AC was back in action in no time. (Did need a new blower motor and a compressor motor)
At no time Mike tried to sell me a brand new unit as my primary goal is to restore operation to the vintage ac unit.
Extremely satisfied with the service, although price was quite high. Very knowledgeable technician and very polite and professional.

Brion K.

08/01/2014 12:00:00 SA

We've used Service Champions twice since we moved in, first they replaced our furnace that was leaking CO into the house. Then yesterday I had them come out to fix our DOA air conditioner. Their dispatcher called my cell to let me know the guy would be out in about an hour, which is exactly when he showed up. Kevin diagnosed and fixed the problem, and got the house cool in about an hour. He was thorough in that he checked the inlet and outlet temps at our various vents, he looked up in the attic (on a hut July day, by the way!) to assess our ductwork, and gave us some good suggestions. It wouldn't have been unreasonable for him to have to order the part we needed, but I was delighted he had one in his truck so we could get the a/c running again quickly. Based on their clear communication, quick repair with no oversell, and reasonable price, I give them 5 stars and recommend them to anyone looking to tune up or update their HVAC systems.

Jorge H.

6/13/2023

The experience was very positive from the begining. I sent the request in got a response within a reasonable time. They asked very specific questions to try to figure out what it was that I needed. Originally I had scheduled a set time But was not able to keep my original appointment I called the 800 number left a message and I received the call the next morning letting me know that it was shouldn't be a problem. The technician called prior to arriving and arrived at the time he said he would arrive. Miguel Mendez was my tech and showed up respected the fact that I was not home (mother in law) opened the door and he got right to work, I showed up about 15 minutes after he informed me of what he was doing was very clean professional pleasure to work with took him about 1520 minutes to get the job done. The original quote was spot on and I couldn't be happier with my experience. Overall, I like the upfront pricing the quick response or respectful of my time and the quality the work was great . .

Eva K.

12/30/2022

Top notch customer service! The people working at Service Champions are so pleasant and professional, from the lovely staff that answer the phones to Johnny, the Super Plumber. We just moved into our first home and discovered that we couldn't take showers yet - the tub spout diverter was stuck and broken. They dispatched Johnny within a couple of hours and he got right to work. He assessed the problem, quoted the work and in no time at all, it was fixed and the shower is working! No more stinky family! Thank you Johnny for such an easy experience, and for knowing just what to do to take care of the problem. We will definitely be using Service Champions in the future when we need a plumber again!

Susan P.

04/01/2016 12:00:00 SA

We just had our Air Conditioner serviced by Debbie Anderson from Service Champions. She was extremely professional and efficient. She explained the maintenance process; reviewed her findings; and presented her recommendations. When she had completed the work, she recommended a service program that fit our needs. Based on her performance, we decided to enroll in the program. We highly recommend that you consider Service Champions and definitely ask for Debbie.

Karina O.

4/18/2018

Juan and Eddie were absolutely incredible and professional! I was very blessed to have such a wonderful team who worked efficiently in making sure that my AC unit worked the best it could possibly be. Their explanation of how the unit worked was very detailed and patient in making sure I understood how to use my AC unit. I definitely would recommend Service Champions to anybody who wants an honest and well job done! Thank you and God bless Service Champions!

Mike S.

07/03/2023 12:00:00 SA

They are good at taking your money but not so good as servicing the new AC units they installed. 8 months after installing two new (expensive) units we turn them on and they aren't cooling. Customer sercice says it will be 5 days before they can come evaluate. I expected a better response.

Update 5:00 pm. Service Champion had a technician here today. Diagnosed and Fixed the fan in a short amount of time.

Bette P.

10/19/2017

I would like to update this review.

I was very surprised when the Owner of Service Champions wrote me within an hour of this posting not only showing his concerns but giving me his personal cell phone number.

The very next day his crew came to the house to examine the the scope of work that was done, as well as, examine what could be done to make this house fully air conditioned. Their crew have always been the nicest and cleanest to work with. They at no time disappointed us.

Within a few days they have installed additional ductwork that should completely cool the upstairs area, which has been our main complaint. Believe me we don't take this lightly. I'm sure that this was a very costly solution to the problem. They had to cut into our walls and through closets, etc. It appears the airflow upstairs has already shown a difference.

I know we can't truly tell until the California heat hits us but I am confident that any future concern would be addressed as quickly as this was. The Owner seems to be an outstanding, caring person.

I want to thank him. My husband has a lot on his shoulders taking care of me (I'm disabled) and our adult son, who is learning disabled. So he takes care of both of us. I know he feels likes huge weight is off his shoulders.

Thank you to the whole team

Oct 19, 2017

I want to thank Service Champions for their continued great service. I'm very pleased with the service contract we have and the the time the servicemen take to see the job is done correctly. I highly advise contracting for periodic serving of your unit. I'm a believer that it makes your investment last longer.

Thanks again Service Champions!!

Mark H.

7/23/2023

We are members, paying a subscription for free annual services. Consistently professional and good quality but very high prices. Their quotes usually cost 2X or 3X more than competing companies. Their quality is usually good enough to justify the price.

Hwei C.

04/07/2017 12:00:00 SA

Edgar Martinez came to my house to perform AC tune up. He is very polite and pleasant to work with. He inspected all steps thoroughly and explained to me in good detail. I've Learned a lot from him. I really appreciated his professionalism. Would recommend him without any hesitation. Hope to see next time.

Laura R.

8/27/2023

Thomas serviced us who did a thoughout clean up and check up.

Paul G.

7/23/2015

I have a 24 year old air conditioning system that has been repaired before. The system froze up and I thought I would try this local company to repair. Repairman came out later that afternoon very clean and courteous. After about 20 min his diagnoses was the system must be completely replaced...no option to repair. Cost $9-$10k. If I sign up now he could give me a super deal. I asked for a written bid stating the particulars and he could not or would not do that. I paid the visit fee and took his card. Same day I called another place who came out late afternoon. By the next day, the system was recharged and we are back in business, back to normal. Beware of the sales pitch that your system is not repairable.

Patty M.

12/05/2021 12:00:00 SA

Our 24 year old ac system died in the middle of August. I called Service Champions to verify the problem and when I made the appointment indicated I also wanted pricing to replace the system. Two technicians came out and confirmed there was a leak and no coolant was left and confirmed it would be most cost effective to replace entire system. They showed me what was wrong with the old system which was very helpful. I paid $99 for this appointment. When I asked them to quote a new system they said the salesman would have to come out at another time and it would be an additional $99 to get a quote, unless I wanted to sign up for their service plan with a monthly fee! Why would I join when I didn't even have a working system?! It was a waste of time calling them. There are plenty of good hvac companies out there who will provide a quote w/o charging a fee. The tech gave me a verbal estimate to replace the system which was about $8k more than we ended up paying. Don't waste your time calling these guys! They're more interested in pushing their monthly service plan!

Joe E.

08/09/2023 12:00:00 SA

Had our yearly air conditioning service from our technician Alex Castillo. Very courteous, professional, and thorough. He explained all the steps in the service and provided suggestions for extending the life of our AC.

Jen-Yu F.

06/01/2020 12:00:00 SA

Very professional, came in quickly and on time. Was inexpensive too. Responded quickly to my request for a quote as well. They definitely delivered on what they came here to do and unclogged the drain.

Christy W.

8/22/2022

Christian Maxwell was the plumber we received and he really went above and beyond and did a superb job on flushing our water heater. He made sure to be very thorough and did an amazing job. I would recommend him for all plumping in the future.

Joan R.

7/24/2023

A/C went out along with many others I'm sure during the heat wave and they got back to me quickly and replaced it in a timely manner. They were so efficient and tidy. I highly recommend them.

Shonta S.

7/26/2023

Called SC when my tenant let me know the a/c unit wasn't functioning. They were booked out, so had to wait about a week and a half for the appt. Got a call the day before my scheduled appt, in which I thought they were calling to confirm. They were calling to cancel, and I had already waited a week and a half. Finally coordinated a time, and the technician was very curt, and matter of fact. Spoke with him upon his arrival, and I got the vibe of him trying to upsell, and or that I would automatically need a new unit. His demeanor and attitude with my tenant was very apparent, as she made mention of him not being very friendly, and wouldn't answer any of her questions regarding the units repair. I would not recommend SC

Jennifer M.

3/28/2017

My husband wanted to have our heater serviced. Found a mailer for $77. Steven was very friendly, but I felt there was too much of a sales pitch to purchase a service contract. I also did not like that when I inquired on repair pricing the pricing was different if you do not subscribe to their contract. It's been a few weeks and I have yet to receive the report promised on what was found during inspection.

Katrina J.

02/05/2023 12:00:00 SA

We were having problems with our heating system and had the pleasure of meeting Devin Hodson. Devin was simply awesome! He was kind, respectful of our property, professional, and an overall joy to connect with. He made a situation that is usually uncomfortable, a breeze! He did a great job of explaining to me and mom what was going on with our heating system. We hope to be able to interact with him again when they come out to inspect our system again.

Tula S.

7/17/2018

Service Champions came out last week to give my unit a tune up. They were punctual (they kept in touch with me as to when my tech would arrive), professional and courteous. I try to keep my money in my community and support local businesses when I can and I had a great experience with them. I will definitely use their services again in the future.

Shira B.

6/22/2022

Great service from Giovanny! Friendly, professional and knowledgeable. He double checked everything before he left to make sure there weren't any problems. A wonderful representative for the company!

Rosalie L.

08/07/2021 12:00:00 SA

Needed replacement of a garbage disposal and to repair leaking at one tank bolt connecting the tank and bowl of the toilet. Thought I would try the company due to the nice promotional ads I receive in the mail with a coupon discount. Paid $99 for a diagnostic visit in which the technician took some photos and then repeated information already provided to them about what needed to be repaired. If photos are needed for the diagnosis, I could have taken the photos and these could have been sent in advance; a trip out to my home would not be necessary. The technician provided an estimate of $734 for toilet rebuild and $250 for the disposal replacement. The technician proceeded to promote a whole house water purifier system for over $8000. Found another plumber who could do the replacement competently for less than 1/2 the price. Also, went on YouTube and determined that the tank bolt was finger loose; gave the nut a quarter turn and the toilet leak was solved. Out of pocket for $99, but learned a good lesson that if a service provider can't give an estimate over the phone for routine repair, don't consider them for the project.

Maryann B.

8/30/2012

I was very happy with the service I received. The dispatcher called and told me the technican would be there in 45 min. The technicians were there on town. They wore booties in the house and took a look at our whole air conditioning system. They gave us some suggestions to make our house safer overall which I appreciated, trying to sell us nothing. They were personable and I paid exactly what I thought I would pay upfront and I am so so happy the AC is working!

amanda l.

7/27/2018

No wonder I was recommended to this company - they are an extremely professional well run business . Our technician Brian Penilla was outstanding . He arrived with a smile on his face & was so polite & pleasant to have in the house . He was patient , explaining everything to us and fixed our issue efficiently. I was impressed by how clean he looked when he arrived in a crisp white company shirt. It was so refreshing to have such a high quality professional technician. We had to wait a few weeks for this appointment due to the high demand with the heatwave , however this company are well worth waiting for . I wouldn't use any other company now .

David H.

1/22/2020

Today Service Champion sent out two of its finest, Jeff and Jerome. They did the work quickly and made some minor recommendations in a professional consultative manner.
What a difference from the last guy.
I have signed up for their monthly plan.

Allison W.

11/15/2021

I had a membership with Service Champions that included an inspection of my furnace. A very nice technician came to do the inspection and cleaned the motor. He told me that my furnace was unsafe and needed to be replaced. He called in to his office and asked that a supervisor come the next day due to the safety situation and discuss pricing options for a replacement system.

The supervisor came the next day and gave me pricing options of $19,000 to $22,500 to replace my furnace and air conditioner. I asked for a written quote. The quote I received had no detail about the materials for the job. I asked how long the quote would be good for and he would not give me a time frame. He tried to pressure me into making a decision immediately.

The next day I had a different licensed contractor inspect my furnace. With the exception of the system being old, THERE WAS NOTHING WRONG WITH IT, nor was it dangerous. He quoted me a price of $8,000 to replace the furnace and a/c.

If you are considering Service Champions, don't let yourself be pressured into signing a contract on the spot and get several quotes before you make your decision.

Steven A.

8/16/2023

This is my second review in two years. Basically, these guys are the REAL DEAL. I've had them to my home four times, three of which were for their super cheap HVAC tune up special for $77. Why and how they keep offering me this deal, I do not know. But I gladly take advantage of it and they don't seem to mind! Yes, they would like to sell me their $20 monthly membership (probably worth it), but I don't like ongoing financial commitments. I want to give a special shout out to my Service Champions technicians Brian, Brandon, and one I forgot his name (Tom?). Amazed at how this company is able to find such stellar people in such a cutthroat industry.

Andy B.

12/29/2022

They offered a free plumbing consult because we are HVAC customers. We assumed they would try to upsell, but it was not that at all. Technician Min came over and actually just fixed a couple small things for free. He said I'm here, might as well. Great guy and we will use this company again.

Dee W.

1/17/2020

This review is for Juan Ledino and his crew that came out in November 2019. Service Champions had come out to do their routine maintenance (we've been with them for 10+ years) when they noticed we had a refrigerant leak in our AC unit. Due to apparent changes in current refrigerant being banned in 2020, SC would not fix the leak as they stated they didn't carry the parts any longer due to this law change.

Therefore we had no other choice but to go with a new AC unit and air handler and I gotta say SC are not the cheapest IMO but their service is outstanding. Juan Ledino came out with his crew and installed both ac unit and air handler and all seemed to be working well, but long story short they had to come out several more times after that due to some issues we thought had to do with the install but in fact was an issue with the dampers in our vents giving off high pressure reads. Juan noticed that something just wasn't right because we weren't getting much airflow upstairs even with a new unit. He noticed something could possibly be done, and again, long story short SC came out and completely fixed our upstairs airflow issue. It is now 1000% better than it's ever been. (Thank you Octavio and Robert and crew for fixing this issue, seriously you all went above and beyond).

I feel we were pretty lucky to have Juan at the time that we did, because the work he did was meticulous. I mean you could tell it was just done exactly the way it should, with no extra screws lying around or without loose tape/pieces dangling (as I've noticed on occasion).

I would definitely recommend Service Champions to anyone looking for HVAC needs.

Lynne A.

12/03/2021 12:00:00 SA

We had Cody Osieck out today. He was very thorough, checked our HVAC for everything. He is very nice and respectful. Thanks Cody!

V S.

03/10/2018 12:00:00 SA

Service champions is awesome! And what makes them
So awesome are their employees and timeliness. I hate companies who take days to come out and then actually start work. I called and had a cleaning for my heating unit and Aubrey the technician came out in service my heating unit. From the moment I open the door he was extremely friendly and courteous. I was really surprised to have someone so nice and so efficient at what they were doing. He quickly detected issues with my unit. He advised me that someone would need to come out as soon as tomorrow to give me a quote on labor and materials. That gentleman was also very courteous and had me schedule the next day to have the work started and in all everything was completed within 4 days.

My mom recommended them and I'm very glad that I went with them. I signed up for their monthly service plan and I'm very happy with having heat again in my home without wasting anymore. All because they found something that not even my home inspector had found when I purchased the home a month ago. I will definitely recommend them to others.

Even today I had Aubrey come back out again because of another issue with my heating unit and he came within 30 minutes of the previous technician who installed my new ductwork. Again he is happy and very caring even though he had to work on a Saturday. That's great customer service.

Jeff H.

2/15/2022

While having an absolutely horrible experience with the Plumbing side of Service Champions, I had an excellent experience with the HVAC side. (See my other review). Brian from Service Champions called me regarding my plumbing problem and the poor service I received and wanted to make it up. Service Champions came out and did a service and tuneup on my HVAC system. The technician was extremely polite, courteous and knowledgeable! He walked me through the entire process told me exactly what he was doing, pulled components and showed me in detail how the system was doing and what services he was performing. I've worked with several other large HVAC companies and Service Champions seemed to be the most thorough and detail oriented. Definitely recommend them for HVAC services, I hope they can get their act together on the Plumbing side of the house.

Peter D.

1/31/2019

With the dip in temperature over the last few weeks we've been using our heater more than usual. Unfortunately, when we turned it on, we noticed a rattling sound that wasn't there before.

Enter James and the team from Service Champions. We made an appointment for the following day. The tech the sent out (James) was super informative. He walked us through every step of the inspection from what they were testing to why. When it became clear that a replacement for our 56 year old furnace was a critical necessity, he and the rest of the team made the process of getting a quote and scheduling an installation painless.

At every step James was exemplary. From his patient and painstaking explanation of what the next steps were to the way he interacted with my family. Nobody likes when unexpected issues crop up - but if this is the way every business handled their customers, it would certainly take most of the sting out of the unexpected. The work was done in a timely and ordered fashion. Everything was returned to its original state and the work area was thoroughly cleaned when all was said and done.

Top marks all around.

I will gladly refer the Service Champion team to everyone I know, and I want to make sure Mr. Smith knows what an amazing technician he has working for him in James.

Thanks again to all involved!

Abby L.

4/18/2019

I was innitially happy customer of Service Champions for many years but within the last 2 years their service has changed and gone down hill...my recent experiences have been that of being pushy pushy with sales, the technician tyring to sell me expensive equipment, even after repeately telling him its not in my budget at the moment, he was even brass enough to tell me to take it out on credit, you can do financing!! What doesn't this person understand when someone tells them its not in the budget and I'm already financially strapped, yet I'm trying my best to keep my A/C unit serviced!

Even thought I was due for another service, I didn't have the emotional stregth to deal with another pushy Service Technician, so I chose to call and cancell my contract. I was then informed that I would NOT get a refund for that last service date my property was due to receive. SO I guess they're pockeing 6 months of payments I made towards a A/C tune up. Very upset!

karl w.

07/07/2018 12:00:00 SA

They called me on a Saturday after 6pm 4 times within minutes. When I finally called back and explained I returning their call, the girl hang up on me without saying a word. They need business urgently if they try to get new customers like that. I think it is fair to assume they work like that as well. So better look for competionen

Mickayla L.

05/06/2020 12:00:00 SA

Would recommend Service Champions to anyone :) Our AC unit started acting up and when we found out the company who installed ours went out of business - we were referred by a friend to Service Champions. Within a day, we called and had a technician come out to consult and inspect. Frank was such a pleasure and even though he was here for a few hours he was very thorough and patient. Very happy for the referral and also for getting our AC up and running again as normal. Good pricing and maintenance program too. Thank you Frank and Service Champions!

Steve C.

1/15/2016

I am so impressed with their service. They fixed my very old heating unit the best they could considering how old it was..It broke down the next day. I called and they had 2 guys come back, spent hours fixing it and best of all the replaced the fan unit which wasn't their fault...it was old. They replaced it at no charge. The manager called me and wanted to make sure I was happy, and boy was I.
I recommend them HIGHLY for any work. I am a huge fan...
Thanks guys........

Kerney T.

4/23/2023

We wanted to improve the air quality in our home and Franco did a great job installing our new Air Scrubber to the system. We started noticing a difference in the amount of air particles by the next morning.

I have been using Service Champion's since the late 90's and they continue to provide excellent service to this day. We highly recommend them for your Air Conditioning or Heating problems.

Thanks Franco!!!

Debbie & Kerney

Robert G.

04/01/2023 12:00:00 SA

My elderly parents have the Champ Rewards program with Service Champions, so when our very old AC went on the fritz I called Service Champions and they sent a technician to inspect it at a cost of $99. The technician looked at it and said the control box was fried and gave me a quote of ~$2,800 to repair it with no guarantee that the repairs would work, so he highly recommended that it be replaced instead. He then called the head office to get authorization to give me a quote for replacing the unit.

Then he gave me 3 quotes of ~$16,000 / $18,000 / $20,000 for varying levels of quality, and then said he had been authorized to give me next day discount quotes that would only apply if I accepted it immediately. Those quotes were ~$13,500 / $15.000 / 17,000, so I thanked him for his service and paid him $99 for his inspection, and decided to get some alternative quotes.

The quotes I got from other companies were ~$7,200 / $8,500 / $9,000!

I'll let you decide for yourselves whether you should use Service Champions.

Robin R.

3/25/2017

We had an air conditioner installed as well as having our Heating unit replaced at the same time. Installation was pretty smooth considering the unit had to go on the roof with the use of a crane. The upstairs gets much more cool when AC is on than the downstairs. This may be due to the configuration of our home but it is very annoying.
We were told that Service Champions would pull permits but apparently this was never done!
Beware and make them show you the permit application because we may have issues now when we try to sell.
I called them recently and inquired about the permit and they just referred me to an E-Rater for testing. From everything I've read, the permit should have been pulled before installation and then the tester would have called me to come inspect. Very disappointed because we made a point to ask them if they got a permit and they said yes

KrUciaL619 ..

08/03/2022 12:00:00 SA

Austin Pager, professional and resourceful. Very methodical on how he use his skills to pin point the issue with my HVAC.

Jai Jimenez

Janet P.

05/07/2016 12:00:00 SA

Our air conditioning decided to stop working so we called Service Champions who replaced our furnace last year. They couldn't get to us right away and had to postpone a day after the service was scheduled but it wasn't hot so that worked out OK. James more than made up for the delay. He got our air conditioning working again and changed the filter on the furnace which was overdue. We also got signed up for regular service to make sure everything is ready before summer hits and then again in the fall to be ready for winter. He also negotiated a good deal for us on the spot. James even tried to fix our front door which has a loose handle saying good deeds are apart of the companies motto.

Bec S.

04/01/2013 12:00:00 SA

This place has the best customer service. From the scheduler on the phone to the service techs all the way through the follow up call after service they are top notch. We bought a house that recently had a new ac from this company and the previous owner was on one of their monthly service contracts. We have continued with the monthly contract and are glad we did. Twice a year they service our ac and heater, check our vents and all the things to keep it working. These visits are included in our monthly fee plus we get a discount on their other services (repairs etc). The best part is they call us to schedule our included service. I don't have to worry about it. It's a no brainier if you are smart enough to consistently service your ac/heater.

Dan L.

8/19/2016

As a newer homeowner, I scheduled a maintenance service for an older air conditioning system at a discounted price. I was very pleasantly surprised by the thoroughness of the service and information provided. Andy W. was not only knowledgeable and professional but went above and beyond in providing the agreed upon service as well as taking time to explain the current condition of my system, what I could expect from it in the near future and what my likely options were to deal with it in both the short and long term. I not only feel like I got a good deal on the maintenance service provided but an education on my air conditioning system and options for it going forward. The monthly service contract that includes both a heating and A/C system annual cleaning plus a discount on any further service seems like a good deal so I think we will go forward with that as well.

Leanne S.

2/13/2022

Have used service champions for both air conditioning and unhinged. Always professional, respectful, knowledgeable and clean up after each project. My team for life!

Ryan D.

5/15/2013

The owner of Service Champions, Leland Smith just called me and personally apologized. He admitted that his staff had dropped the ball on multiple counts and he is refunding my money.
I believe that this man truly cares about his customers - enough to call me personally and apologize and admit fault. He sounds like a man who is waking up a little bit to the fact that his employees aren't living up to his expectations.
I am still not going to continue the monthly service but it sure does mean a lot that he called me personally.

William N.

6/17/2021

I received a letter offering an air-conditioning tune-up. Scheduled said tun-up . They came out talked about how long it would take and proceeded to look at everything and take pictures. It was clear after a few minutes that they were setting up the future sale with all of their evidence getting. They scheduled a meeting fo the next day with some sort of lead advisor who layed out the products and choices ahead of me. The options were super expensive. Even the lowest was a good ten thousand dollars over the next three estimates that followed from other companies. Decided on going with another company that made me feel comfortable with the work and the price.

The thing that got me the most, besides the ruse of the service offer, was how much they talked about going the extra mile for their customers by bringing in their trash cans, knocking down a hornets nest, and bunch of other stuff. Then, when I had a duct that was literally falling off my air handler, they didn't even bother tacking it down with like a sheet metal screw or something to get me through the heat wave to come. I didn't even bother looking at the price after that. This is where actions and words don't match up. I laughed when they showed me, the customer, that they were rated the top work place. I wasn't trying to get a job with them. How does that directly correlate with my air conditioner issue.

To be fair, they did say they could get it done in days and they did appear to know what they were doing. The other company would be a week or more. I think I could wait a week for $15,000, which is what the difference in estimates was.

So I ding them one star for their price and ruse. I ding them another star for their words not matching their actions in the going out of their way for the customer.

Matthew J.

11/16/2022

Several days ago, we called SoCal gas to turn our heat on and they quoted us 3 weeks before they would send a tech out after spending almost two hours on hold. Nice.

Because my wife and I have been freezing at night, we decided to call Service Champions where the woman on the phone was incredibly courteous and was able to send a tech 3 days later. Still longer than we wanted but much better than the gas company.

Brian Jackson came last night and is without a doubt the best tech that has ever worked on my house. Our place as built in 1928, so it was a tough ask having him navigate through an antiquated attic to get the heat on. To make matters worse, our machine was being funky and wasn't responding to just turning the heat on. Instead of throwing in the towel or trying to upsell us on a bunch of crap, Brian made several calls and identified the solution on site. Even though he worked well past 8pm, we had a sense from Brian that he was got going to give up until the job was done. We really appreciate his efforts going above and beyond!

If you need help with your heat, Service Champions is the way to go.

Tom L.

12/27/2019

I had a master bathtub which was leaking from the upstairs into our kitchen and contacted Service Champions to repair the leak. Renee Flores was assigned to perform the repair and did an excellent job. He replaced the old ABS piping with brass and strapped the entire assembly to the floor joists. We will use him again for any plumbing needs.

Melissa W.

7/31/2021

Update to owner:
We assure you we will do whatever it takes to make sure you are 100% satisfied oh really? Well I'd love to talk to you about paying my $25,000 bill. I'll be waiting for your call! I'm sure I won't be hearing from you, but I'll be happy to update my review if you follow through on your 100% satisfied promise!

Bridget B.

07/06/2018 12:00:00 SA

We have been very happy with Service Champions. All of their team is extremely focused on providing excellent service. One time - the team member even brought in my trash cans.
Our latest visits have been with Brent - he conducted our annual service and explained the status of all of our equipment. He was able to come out on probably one of the hottest days to check our system. Thanks for all the great work and service! Go Brent!

Debbie M.

06/06/2020 12:00:00 SA

Came out for $88. inspection. Jerston was very polite and pleasant since I was the only one home and knew nothing about air conditioners. He did his inspection telling me thru it of problems. Then he went up in my attic and found what he called red tag problems. I got my husband on the phone and Jerston explained the problems which 90% were unfactual. Just 1 instance he said the fan motor was leaking oil my husband explained there is no oil in those motors and so on. Well after that call Jerston turned rude and arrogant. Talking crap about my husband. He broke my sprinkler nozzle and never said anything and left not fast enough. He never talked about replacing anything just taking a 15 yr loan to buy a new one. Very disappointed. I prefer honesty. Good luck with them they will not be coming back to my home. We'll hire an independent contractor instead of big sales pitches.

Christina N.

8/20/2020

When my air conditioner stopped working, Service Champions sent Kalani Casteel to fix it. Kalani was prompt and very friendly. (Yes he wore a mask and gloves due to the pandemic.) He did a very thorough diagnostic and fixed the problem. He explained everything so I could understand it and when I mentioned other temperature related concerns, he suggested potential solutions for me to consider. I was very impressed with Kalani's service and professionalism. I would definitely ask for him when I need future tune-ups or repairs.

Christina Nosches

Lilia C.

8/28/2019

Recently I called Service Champions to reschedule an appointment they had cancelled to conduct the annual inspection of my ac unit. Initially they questioned me since their system showed it was completed. The gentleman they sent me couldn't complete the job after 2.5 hrs. He initially found a leak and tried to flush the line but couldn't because the nitrogen tank he had with him was empty. Also he couldn't locate the discharge area. He and a supervisor came back a week later, it was determined that the evaporator coil needed to be replaced, it was brought to my attention that the perfectly working condenser unit needed to be replaced as well because the unit is becoming obsolete in 2020.. along the way I had inquired if they did insulation, they do, throwing in the coil if I used them for the attic was a possibility. Since their sales staff was busy another Supervisor showed up with their handy dandy price book. To replace a 4 ton unit (just the unit) I was quoted $11,000.00, I priced it with other companies with great ratings and over 20 years in business, ongoing price is $5450.00 and guess what to replace the coil only $2400.00. I was reassured that I can replace the condenser when it goes out a week, month or years from now.. but it's doable. Their insulation quote for 1400sq feet... $15,000.00 I'm getting it done for $1800.00. I called their customer service and a customer quality assurance rep who said she was there to make it right, to give her a few minutes. It's been an hour. Last but not least I'm going to put back the cover they left undone to my crawl space and throw away the shoe covers they left behind. B E W A R E it is up to us as consumers to do our job.

UPDATE:
I received an apology email from the owner of this company within 48 hours of posting the review. This was followed up with a refund check of our club bank. Mr. Smith's integrity is unquestionable.

Yong K.

10/09/2020 12:00:00 SA

Been a CHAMP reward member for some time. Recently had major plumbing issues and my technician Miguel M. is the best! Super professional, clean, and courteous. Wore a mask the whole time and always made sure he wore his bootie and gloves when needed.

I only ask for Miguel if I have any plumbing issues.

Stan W.

5/21/2022

First time customer. Pablo was very professional and help to explain all aspects of the service and provide me with options. He did a excellent job and he fixed my system.. thank you I would recommend to all and I will continue to use this company .. A++

My S.

10/16/2017

The service tuneup wound up being nearly a 1k repair for 2 parts. Really expensive but I didn't have time to shop around. If you want to spend all your money on likable technicians, go with these guys. For cheaper parts, go somewhere else.

Jacob W.

8/25/2023

Called with issues with my AC and received same day service from Christopher. He was very detailed and fixed our issues within a few hours. He had a great attitude and really seems to enjoy his job which made the experience better. I signed up for the monthly plan for $20 a month and now have piece of mind my unit is running correctly. Great value overall. Thank you!

Mia N.

12/02/2015 12:00:00 SA

We have been using Service Champions for several years and each visit with a technician has been great.

This past summer we had issues with our air conditioning system. Technician Sarah Marfori ( I hope I am spelling your name right Sarah!) showed up on our doorstep with a smile on her face and tools ready in her hand. She was very knowledgeable about the problem, and explained the complicated issues with the system in an understandable manner. She was also very congenial, and left a great impression on us about the company.

Recently, our heating unit needed a major fix and Joe Hernandez came to service the system. He was very pleasant, and polite. It did not take him long to localize the problem, and explain it in layman's terms. However, since the unit needed another part, he quickly made out the order for it and made sure we got the best price and service for our money. He also made fixing our unit a priority on his schedule, especially since the heating problem was a potential safety hazard. He returned promptly the next day and quickly finished the job for us.

We are very happy with Service Champions, and would recommend them to anyone looking for efficient, clean, and friendly heating and air service.

Lisa H.

7/19/2023

Don't believe anything they say. Good deeds are NOT for free! Actually, they can't even do their job right and they are all a total SCAM artists! I had a leak coming off my w garage and had them check it after I had heard about their infomercial on the radio. They told me I needed to repipe my whole house and that would be $30k. (Later I found out it should not be more than $15k)!!! I didn't know much at the time so I went ahead and had them do it. They told it would be done in 1 day, which was. But the city inspection needed to approve everything for them to patch up my walls (they made almost 50 holes on my wall). This was in the middle of the winter with heavy rain. They had done such a bad job (even had extra holes in places they didn't need to) and no communication between them that they failed the inspection 3 TIMES and it took months to pass it, not days like they told me. I had to call so many times to get things done that I was literally DONE with them. I would NOT recommend this place to my worst enemy. I would give a zero star if possible.

Gail H.

9/27/2017

We called Service Champions to check out our air conditioner because the fan stopped working. Because of all the hot weather, we did wait for the appointment but everyone I spoke with was very nice. They called to confirm the appointment yesterday, and called today 1/2 hour before they came to let us know they were on their way, and they were on time. Rene Martinez was our service technician. WHAT A NICE GUY!!! He explained everything completely, went over options for the repair and continuing service options if we were interested. This company does it all, from air conditioning, furnaces, water heaters and probably more. They repair, replace, do routine checks to make sure everything is in good working condition. We had to replace our water and sewer lines last November, so chose to not repair our air conditioner at this time. Rene was just as nice when he left as he was when he got here. I would definitely recommend this company for your heating, air conditioning and other comfort needs.

Rothana H.

8/19/2023

I had a maintenance today for my HVAC. My guys Richard Sandoval took care of me. I had an absolutely outstanding HVAC experience with service Champ From start to finish, their service was top-notch. The technician arrived promptly, assessed the issue with my HVAC system, and explained everything. He was a1 since day 1

What truly stood out was their professionalism and expertise. They went above and beyond to ensure the job was done right the first time, and they even provided valuable tips on maintaining the system's efficiency. The quality of their work was impeccable.

If the boss is reading this y'all need to give my guy a Richard a raised asap. A+++++++++. Thanks again

Ken C.

12/30/2020

I called and made an appointment. There was no confirmation call the prior weekend or prior day. They were a no-show. One does not pay for their maintenance plan at $19.95/mo. or $240/yr. Just because you have nothing better to do. Or be home from work for the same reason.

Lucy L.

09/03/2015 12:00:00 SA

Wonderful service! Very professional and personable!!
I will be recommending to my neighbors.

Thank you, James Navarro!

Kenneth A.

7/24/2023

Service Champions did an outstanding job. Serviceman Malik Adam was very efficient (good personality, too), in doing the survey of all our plumbing. He even put a clean mat in front of our door. From my experience, S.C. is a first-class organization and i would not hesitate to recommend it to anyone.

Kenneth Allan

Larissa S.

10/10/2016 12:00:00 SA

Service Champions installed a new a/c unit and redid all the ducts about 6 years ago and today they installed a new furnace. I wouldn't trust anyone else. Ulysses Zuniga is so professional and knowledgeable, got the job done fast and clean. Love my new system. They also come out twice a year for maintenance. Very happy with the service, every time.

Denny J.

7/19/2023

The employees that I have come in contact with so far are professional, friendly, punctual, helpful, and very knowledgeable. It all started out with a call to service my HVAC and Mike Meza was the service technician that responded. Very detailed, thorough, and gave us a breakdown of the service he provided. We advised him about a ongoing problem with the A/C since we moved into the home back in 2015 (the A/C would short cycle). He explains the possible issues we had and would face in the future. We know that the short cycling was not normal even though we have had other A/C companies service our property but Mike was the first to actually break it down for us on why it was doing it and what we should do to fix it. Like most people out there, finances are tight and we know A/C issues is not a cheap fix. Keeping that in mind, Mike put us in touch with Cristian Sanchez (Field Trainer) who came and gave us options/pricing on a new A/C unit. I already know that a new unit was unavoidable long term so speaking with Cristian he provided us with great pricing and options. He gave us the best deal he could and my wallet and myself really appreciate it. Once the deal was confirmed, we scheduled the install of the new HVAC unit and Juan Ladino and Carlos came to install it. The company advised it may be a 2 day project but Juan and Carlos were able to complete it in just one! Bring in the middle of a heatwave in the IE, that was great to it done in less time. Once the project was done, Juan explained everything, advice on maintaining the unit, how to operate the system, the app, and answered all of our questions. We are super happy and satisfied with the quality of the employees and service from Service Champions! They truly do live up to their company name by being champions of service!

Melquis G.

10/31/2022

I am a club member,and I call for the annual maintenance on mi heather, mi technicians were Andrew and Jasmin, both of them were very respectful and informative on the job they were performing with the parts that they replace some of the parts were a little pricey but they need to be replaced?

Toni W.

7/27/2023

The plumbing manager, the drain manager, the HVAC manager, and the install manager are all outstanding at their jobs.

Shrivan K.

8/23/2014

I called several heating and air conditioning companies and ended up getting a bunch of nonsense scare tactics trying to screw me out of over 5000 bux... As an engineer, none of their reasons made any sense from a technical aspect as to why my ac unit wasn't working...I called these guys... Angel Barrow from Service Champions came in and fixed my ac problem in minutes. He also saved me a trip to home depot by reinstalling an existing thermostat I had bc the one on the wall broke. He waved the repair fee and instead I just signed up for a monthly contract at $15.95 with these guys bc it's much cheaper than getting screwed by the other crooks. Angel was extremely knowledgeable and explained how the ac system works in a manner that made sense. He made some recommendations but was not pushy and was firm about the decision to purchase any of the recommended options was solely the customers choice. Awesome service from a great company. They are a bit more expensive but for a good reason.

Elvis A.

03/11/2017 12:00:00 SA

Just had Andy W. come through and do my yearly AC maintenance. This guy was thorough...informative...respectful...and knowledgeable. You truly do get what you pay for with this company. Andy kept me informed throughout the two hour visit, walked me through the pictures he took and all the notes he made. He never pressured to buy anything and seemed very sincere about risks and viable work-arounds. I feel extremely comfortable knowing that I have this company and their skilled team making sure my AC/Furnace are ready when I need them to work.

Miss Vicki C.

5/30/2014

Cody N. has been servicing our Air conditioner and Heater for over 3 years now. We especially appreciated he was a veteran. Very polite, efficient, informative and a very nice guy. Remembers where everything is with no direction and does extra things that keep us asking for him to do our service. They let you know when coming. Always asks what our concerns may be in the opening and finishes with any questions answered, informing us of special deals as well. Thanks. Cody.

Sharon J.

8/18/2017

I want to give my 5 star rating to Service Champions. Their technician, Micah came to my house this week to perform a tune up on my air conditioner. Service Champions installed the air conditioner 6 years ago and I had never had any maintenance on it. I had a scheduled appt., but they called 2 weeks before and said they had a cancellation and offered me an appt. the next day. They gave me a window of time for the appt. They called me 45 min. before Micah came to let me know the exact time he would arrive. When he arrived, he put a large rug down at my front door and put booties on over his shoes before he entered my home. When I told him I had not had the air conditioner checked since it was installed, he said he would take his time and check and clean everything well. Throughout his inspection, he often told me or showed me what he was learning and seeing. He cleaned the unit outside well and checked all the system's electrical components. He checked all the registers and duct work inside my home and up in the attic. I was very impressed by Micah's knowledge and professionalism and his work ethics. I especially liked that he never seemed hurried or on a time schedule. He made me feel that my job was his only focus for as long as it took. When Micah had completed his work, he explained all the benefits of a regularly scheduled maintenance program and I did not hesitate to sign up. I am a Senior living alone and I need the help of Service Champions to keep my Heating and Air Conditioning Systems working efficiently and safely. Thank you, Service Champions, for sending Micah to help me. He is a fine young man and an asset to your company.

Bernadette T.

07/05/2023 12:00:00 SA

Thanks to Service Champions A/C Techs Cristian, Danny and Angel. Our unit was leaking. They quickly diagnosed it and ordered parts right before the heat wave this summer and made the repair. My family and I totally appreciate them.

Jeanne L.

1/20/2022

We had issues with the sink in the kitchen and the stand-up shower. Usually happens after it rains. I called this company because I hear about their great reviews on 95.9 The Fish all the time on their ads. I see the vans all over the Brea area too. So Paul Gomez came to check out the issues. He was very polite and did the job efficiently. If there are any other issues in the future with any plumbing, etc., I will call Service Champions. I highly recommend Paul Gomez and this company because he knew what he was doing. Thank you!

Greg T.

10/09/2018 12:00:00 SA

My experience with Service Champions today was totally amazing and the best deal in the business. Our wonderfully trained technician, Edgar Martinez ,exceeded our expectations on every level imaginable. His prompt arrival, skilled diagnosis of our problems , and the thorough manner in which he solved every one of our issues made our house safe and warm again! I could not recommend a company or employee more highly...lt was my best investment of the year ! Thank You Edgar ! Greg Thorne

Richard C.

12/08/2011 12:00:00 SA

What a waste of time and money!! Had these guys come out for a furnance cleaning. My system worked but I figured I would have it cleaned. As soon as the tech opened my furnance he said we needed to replace it. I informed him I just want the cleaning as per the ad I received. He went on and in about new systems, payment plans. I said no. Then alll of a sudden my system stops working!!! He says it's old and these things happen!! I callled and complained to the office. He then by luck fixed the problem but pressured me into a maintance contract. I reluctantly agreed because I was thinking of how much it would cost to replace this system.
I have now canceled the contract found a new company (Mikes Heating). Service Champions said that parts were not available for my system, and I would only be throwing money away. Mike's told me that all parts are available, he just dosen't stock certain ones. Service Champions are upsellers and I would never use them again.

Melanie L.

07/07/2022 12:00:00 SA

Bryan and Milton are the best...They came out to fix a leak that evidently had been leaking over a period of a couple of months. Did a great job too even having to replace floor of cabinet. After they left, an additional problem developed when we turned on the dishwasher with the air gap (dishwasher drain hose was clogged) they came back the next day and with a smile on their face fixed everything. i would recommend this dynamite team any time, and they were a hoot to converse with while they work on plumbing and I worked from home on my computer.

Jonathan S.

4/24/2016

Had two fine gentleman, Javier and Ruben, replace damaged, asbestos material ducting in attic. Since the old ducting had asbestos material it was removed by another company. Javier and Ruben then showed up on time and installed the new ducting exactly as quoted.

What gets them 5 stars is how they treated my home while there were in it. They took good care to ensure the installation went perfectly, that we were pleased with air flow to each room, and that they competely cleaned up before leaving.

This company is a joy to work with! I'd easily recommend them to any of my closest friends or relatives!

Paul D.

6/30/2021

I went through two other HVAC repair sources, who only wanted to replace everything, before having a successful repair performed by Ryan, from Service Champions. Parts shortages caused by broken supply chains are impacting most industries these days, but with Ryan's extensive knowledge of electronics, and sub-system components, coupled with Service Champions of Brea`s broad reach and established presence in the industry, I was able to get my unit back up and running, while saving thousands of unnecessary replacement costs. Pricing is reasonable, and with addition of a new, inexpensive maintenance agreement, I have confidence that I will be in good hands, in matters involving my HVAC systems health, going forward. I strongly recommend considering Service Champions of Brea, CA, for all of your AC, Heating, and Plumbing needs.

Andrew T.

9/27/2015

Had a cleaning an filter change cost me $300. After the tech Robert had finish with the cleaning he recommended that i change a couple of part costing me $2700 and wanted me to become a member. I thought that was high so i declined the membership and the other service. Next day my ac stop working, I call the company and they said they wouldn't be able get a tech out . I decided to call a different company check it out long story short. The tech didn't put the part in right. When i ask is it necessary to replace all the parts that the other company recommended. He told me it not necessary he advised me to wait till the ac stop working cause alot of these part last a lot longer than what the manufacturer suggest.

Jose C.

11/08/2016 12:00:00 SA

Scheduling was easy. Miguel the technician was helpful and explained the work. He also offered me some suggestions. I like the up front pricing that is given. I will use them again for sure.

Mary T.

10/20/2016

Service Champions always provides top notch service with top notch technicians. They installed my system in 2012 and have maintained it beautifully since. The Tech today, Andy Wan was awesome, he came out for a routine maintenance visit and went the extra mile to ensure my system was operational for the season to come. I love Service Champions and know I will never be stuck in the heat or cold.

Lisa A.

11/14/2020

I have utilized Service Champions for a few years now and have always found their staff to be well trained, courteous and demonstrate a high level of integrity. Phone support very professional. Follow up calls and appointment scheduling are exceptionally prompt. My last service with S.C. the technician arrived on time and was 100% respectful of Covid19 protocol as well as coving his shoes while inside the home to protect the flooring.
Recommend repairs are backed up with written details as well as photos. This is especially important to us gals who would prefer not to crawl up into a creepy attic. The technicians are thoughtful in explaining any issues in a manner that is easy to understand without being spoken down to; in other words, laymen terms.

Linda S.

11/29/2018

As usual service was prompt, thorough and the representative was respectful of my home, using drop cloths and wearing booties while he was working. The representative educated me on how the furnace worked and showed me all the pieces he was working on. It was very informative; it helps to know how these things work from the inside!!

Andrew M.

02/01/2018 12:00:00 SA

This was by far the best experience I have ever had with a contractor. Christian was our tech and he could not have been nicer. He made sure my mother knew exactly what he was doing and showed he where the issues were in the system. I have no issue trusting this company with the owner being directly involved in training and making sure the techs are the most professional. Not only did he stay to answer all of our questions he even carried boxes downstairs for us (his good deed)Christian set up an appointment, next day, to talk with a supervisor to go over the costs of a new system.

Luke arrived on time with a smile on his face. He walked through the house making sure to point out all of the points that needed to be addressed in our 30 year old system. He's a major cat lover which was another plus being mom has a few cats. He sat down with us and explained in detail (but did not bore us or overwhelm us) what a new system would cost and how best to move forward. For his good deed he secured the exhaust pipe to our water heater, something the installer should have done. He also fixed a noisy dishwasher hinge.

I have no problem at all letting this company work on my moms house without being present. They were courteous and professional and she absolutely trusts them. She told me I wish I knew of this company when I bought my home, I would not have had so many issues with other contractors

Elsa M.

8/19/2014

Today I had my AC unit serviced by Service Champions, I am really glad I took advantage of their summer tune up program, I honestly don't think I could have paid a lower price-paid exactly what they told me over the phone. The technitian, Dylan Newton was very professional and informative with every step and allowed me to ask questions and clarifications comfortably, best of all he did a clean and complete job as I expected since the first time they were here, will definately use them again for future AC/heating maintenance.

Toni M.

2/22/2022

I would highly recommend this company, although there prices are on the high side they are professional & very knowledgeable...I would highly recommend Arturo Garcia, he was an excellent technician and answered all of our questions!!!!

Dan H.

02/08/2022 12:00:00 SA

This company took on a massive project with my house. 100yr old home that had nothing in place.. and they put a system in the basement for the first floor. A system in the attic for the second floor. Working 12hr days to bust this out. I could go into detail but they crushed it.

Completely new system. Full install. New attic access. Cut ins. Massive. Job.

So thank you service champs.!!

Ralph Roy R.

06/08/2023 12:00:00 SA

We have had Service Champions for a number of years and we have always been satisfied with their work, price, and quality. Very important to us is service after work, as we have been burned before with inadequate work, but never with Service Champions. Our latest was a routine service call for a check-up on our 5-ton AC and central heat unit on the roof. Everything is running well and was serviced and maintained again, as we do periodically with Service Champions. We were given an updated written report on the work that was done and Daniel, the Service Rep was a fine example of the quality of employees at Service Champions. They even replaced the old rusting galvanized plumbing in our 95-year-old home with the newest PEC system a few years ago. About five years ago they put in a Thermal Barrier in our attic, which reflects thermal sun and heat and keeps our inside home temperatures more controlled, so our AC and heater don't have to work as hard. We are very pleased with Service Champions and recommend their service to any of our friends and neighbors.

Hazel D.

08/03/2018 12:00:00 SA

Update, I was contacted by the GM the day I posted my concerns to discuss the issue. I will say he was extremely concerned about the issue and scheduled a manager to come out the next day. Let me tell you I am very happy with the follow up, the manager came out and moved the return duct to a better location. I am very happy with the new location and they are going to come back to patch and paint the old location.

They do care about their customers and do every thing possible to make them happy. Highly recommend them for any ac/heating concerns.

Thank you John for all your assistance. Hazel

So my A/C died, we called Service Champion and decided to upgrade. We had a new furnace and new duct done in the attic, a long with the new air conditioning unit outside. To say the least we paid a pretty penny for all services which were completed as promised.

My husband was home with them during the installation. The conversation about the intake duct was we can put the duct here in the bedroom hallway or we can place it out towards the center of the house . My husband told them it didn't make sense to place the vent only in one side of the house, so he agreed a location towards the center of the house would be better.

Without consulting him on were they were going to place the duct they installed it, right in the entryway of my house. I can't describe how upset I am over this big ugly vent in my entry way. I had them come back only to be told they can't move, I call BS, they don't want too.

If I had a million dollar home there would have been a different location found. Just make sure you completely oversee every process they are doing or you will end up with a crappy looking home. Extremely disappointed and frustrated.

Regis H.

4/29/2021

Our technicien was Arturo was great - fixed the plumbing issue for the very reasonable price that was promised - he was friendly, efficient - a very postive experience
He refused to be tipped saying instead he would prefer a honnest feedback to his boss via Yelp - I'm happy to oblige and hopefully his boss will see this and reward im somehow

Thinh D.

12/03/2016 12:00:00 SA

Joe was fantastic..
Honest & truthful wat u want in a technician .
Service champions lucky to have ppl like joe
As a owner of a small biz
I can appreciate great staff!

Dan C.

07/07/2015 12:00:00 SA

Signed up for their bi-annual maintenance service and they discover stuff others came in and never saw. They showed me why they recommended what they did which others did not . They had pictures as well. Very professional. Kyle went to great lengths to explain everything.

Susie C.

10/24/2014

We have been customers of Service Champions for several years, and they have always been extremely pleasant to deal with. REcently, we had Dylan service our AC and he fixed it in a jiffy. He was on time, courteous, and did a great job.

Daniel G.

12/23/2021

Called to have a service completed within 24 hours Frank H. showed up not only repaired our issue but also added some extras. He did such a great job my wife and I became members. We are thankful for the quick response.

Julie C.

9/25/2020

My first service call with Service Champions and I was so pleased . Frank H came out to tuneup my aging 2 AC Units. Very thorough and detail oriented, as am I . Being married to a plumbing contractor who passed prematurely I am very conscientious down to the smallest detail. Unfortunately Diagnosing More issues needing attention I found FrankH to be professional , Covid conscious, answered my multitude of questions and made sure everything was just right before he left .
With plumbing issues waiting in the wings( I am sure ) decided to sign on for the member service contract . Very happy so far to have connected with a family owned business, knowledgeable , and reliable, . I would definitely recommend Frank H

jerry W.

07/08/2023 12:00:00 SA

Another visit and another great inspection Cust service is always the best Wish I knew about them years ago
Great feeing to know your AC will work when the hot weather comes and also when the cold weather comes my heater will be checked
There the best!!!!!

Cora S.

09/03/2020 12:00:00 SA

Will never call on this company again!! They do not like giving quotes at first visit! They want you to make an appointment with their salesman first! Manager who came with service technician is a bully - intimidating, condescending and used a higher louder voice when I stood my ground about giving me a quote because I did not want to deal with annoying, persistent salesmen! It's always a red flag when contractors ask you to talk to their salesmen first before they can give a quote! The price I was quoted for Lennox system with 16 seer was ridiculous -- $25 thousand which the so called upper manager gave a senior discount which brought it down to almost $23 thousand!! Still out of this world!!!I asked that I be given one day to consider the quote and he came up with the usual car salesman tactic that their inventory is limited to 2 and it may no longer be available the next day because so many customers are lining up for it and that we may need to talk to a salesman first if we did not seal the deal that day! (2nd red flag). So, ok - my husband acquiesced . He signed the deal!! The bullish manager readily left after signing and said he did not mean to stay that long with us! The service tech then sighed us up for a maintenance agreement which again brings to mind that their flyers tune up service is something like $88 but changed to something like $91 instead? We signed up for.twice a year service as well! But I knew that there is something not right by me about this company! So we cancelled the next day availing of the 3-day right to cancel provided by law!!! This is my first hand experience with this company!! It is now up to you to research on them before you even call them!!!!

Ingrid L.

4/22/2018

I have been using this company for 8 years now.
Been very happy with every technician that has come out to service our system.
Joe Sadowsky came out on thurs. & went above & beyond for us.
Found a small gas leak & fixed it.
Noticed my slider was extremely hard to open
Got out his wd40 & worked it in till it slid back & Forth with ease .
Kind & dedicated to his job.
Would not hesitate to have him return in the future.

Weston B.

03/01/2021 12:00:00 SA

I was serviced by Miguel Mendez and have to say it was a great experience. Very professional, gave me his expert opinion and fixed my toilet. Response time was fast and efficient.

Bruce L.

8/17/2021

I don't really like to write negative reviews, but every time I walk into my HVAC room and see the lazy job these guys did, it irks me, so I have to get this off my chest:

It was going to be triple digits the following week, so I decided to get my AC inspected, since it never blew cold air. Over the years, I kept getting letters from Leland Smith offering an inspection for $99, so I figured, Let's give this little old man my business since he persistently sends me letters every year. (There's always a picture of Leland on each letter, although, now I suspect perhaps the image could be any random model, who knows).

Fast forward to the inspection, a gentleman shows up in a company branded vehicle and it becomes immediately obvious to me that Service Champions is a well established business, and not the small one man show that the letters from Leland had me believing. The gentleman introduces himself and immediately begins to build rapport, great sales tactic that I have used effectively myself. By the time the end of the inspection comes around I already know what the suggestion is going to be, overhaul the whole thing. Fair enough, the system is old, maybe it could limp on with a little tune up, but replacing everything would also work for us.

We get to the contract signing and chose the Gold Package for $24,500, which included building a base below the furnace for the air intake. They emphasize their Happy Money Promise a lot during this part of the pitch (Price Match, and 100% Satisfaction Guarantee). I sign the contract with the intention to cross shop later. This was a Saturday, installation started Monday, finished on Tuesday, and on Wednesday it was 105°F, cool.

I finally receive my 'itemized' invoice via e-mail a few days laters, and what I saw shocked me. There were 30 line items, only 3 prices, only vague descriptions of things, no part/SKU/model numbers, no hours for the labor, no useful information at all that will allow me to compare apples to apples to price match. In all my years in business, I have never seen such a ridiculous document trying to be passed off as an invoice. I discuss back and forth with Service Champions for over a month about how we can amicably resolve this situation, ultimately deciding it would be best for them to take their equipment back and issue a full refund. Since then, I went with another company for a fraction of the cost.

I have since moved on with my life (this took place a long time ago), BUT, every time I walk into my HVAC room I'm reminded about it, and that's why you're reading this now. My HVAC system and laundry machines share a room that's painted, tiled, white shelves, etc. When they built the platform for the furnace, they put in the biggest, unfinished, plywood box eyesore I've ever seen, with a 3/4 gap between the base of it and tile flooring! Remember, they wanted $24,500.00 for this job, and they couldn't even TRY to make it worthwhile. Not to mention the thermostat installed is the cheapest, ugliest, slow thing. For the amount of money quoted they definitely had the budget to finish the platform and opt for a modern, smart, thermostat, but they chose the lazy way.

Moral of the story: If you're going to use Service Champions, just remember that the sales men are very skilled, they are friendly but they are not your friends, you are being PITCHED to and they are paid on commission, negotiate pricing up front and save yourself the hassle of price matching.

BONUS STORY: If you've made it this far you might as well hear how they almost pulled another fast one on my mom. My mom new that I initially hired Service Champions for my AC, but she wasn't aware of the long version of the story you just read. So when her system failed, she called Service Champions. I happen to have my sister over at my house for dinner the night my mom got her quote. My sister says to me, Dude, guess how much it's going to cost mom to replace her whole AC system and the flexible ducting in the attic. I knew it was going to be a lot, but I did not yet know my mom called Service Champions. So I guessed $30,000. More, my sister says. $35,000.00? More, she says again. $45,000.00? More! she exclaims. $50,000.00? Yes! The quote came out to $54,000.00!

I immediately call my mom to get more details, turns out, she called Service Champions and ordered the Gold Package with the same equipment I had installed in my house, however she did need new ducting. Bear in mind, she didn't need any major construction to replace the ducting, these flexible insulated tubes can be purchased from home improvement stores for about $3 per foot, and she absolutely did not need 10,000 feet of ducting. In the end, my mom got her whole system and ducting overhauled by someone else for $10,500

John C.

5/30/2022

Called for their $88 summer tune-up special and was terribly disappointed.

Frank arrived and reviewed system. Took apart furnace inside house and found the filter had fallen into intake and stated that the furnace was not properly installed. Slot was missing for filter!

Immediately took pictures of fan and upper part of condenser and said that it was full of dust (ya think!).

Serviced outside condenser inside and out and was please with those results.

HOWEVER!

He recommended the fan cleaning and upper condenser cleaning should WAIT for the winter service! For GODS SAKE, the upper condenser is what cools the air!

Granted the system is 22 years olds, however I was never offered or recommended the cleaning cycle needed for the system to, perhaps, last another year or so. Just put it off.

AND I was sold a $19.99 maintenance agreement! Automatically taken from my credit card!

VERY MUCH COULD'VE BEEN BETTER. MUCH BETTER.

Cyrus A.

12/01/2015 12:00:00 SA

I was really disappointed by the way service champions handled my situation. I was basically sold a dysfunctional AC system by another vendor and needed an honest and decent company to help me fix it. After remembering about service champions advertisements on kwave or the fish radio I decided to call them and see how much it would cost to fix my AC system.

Well long story short, they came, they saw, they said, we won't get involved. I was only asking for an estimate of repair and basically they were so concerned that a law suite or something would erupt between me and the other vendor after coming to my house twice and wasting my time they didn't return my calls, didn't want to give me an estimate on paper (only over the phone). I was completely honest with them from the start and explained my situation and basically that's what got them spooked and not wanting to work with me. If I lied, told them a slightly different story etc... then they would have given me my estimate. But that's not right to do.

What is frustrating is instead of being straightforward and honest with me in return, I just got the silent treatment from Ray, the person who was helping me.

I'm in business and I understand you have to protect yourself, but honestly I think they went too far. To leave a potential customer and a person who needed their help high and dry isn't what a company with integrity does. What did it tell me at the end of the day? When the going gets tough, service champions may just run away.

Update... 12/9/2016
After writing this review I finally got called back, several times...both me and my wife. This was after initially getting the cold shoulder. But I'd rather give my business to a company that will be there for me I'n the first place, not just after I write an honest review on yelp that they don't like. And for the record, I was never in litigation. That's just made up. Also nobody needed to pull apart my unit to give me an estimate..service champions could have given me one but decided not to because they were afraid of getting involved....there was never a mention of pulling apart my unit they had photos, all the info needed but didn't want to quote me in writing. Lowering to 1 star for the misleading reply. Really disappointing.

Debbie S.

8/27/2013

I am a Realtor & Spent half a day just trying to schedule a Free Quote for either repairing or replacing a faulty furnace from the Manager at Service Champions. Turns out there is no free quote for repairing, it costs $69 for a quote. I agreed to pay that, but they are so untrusting, after multiple calls & sending copies of signed purchase agreements, they insist on speaking with the Seller losing her home again! The Seller already called them this morning to request the quote & they freaked her out when they wanted her credit card. She is losing her home! She disclosed her Heater doesn't work & the Approved by Bank Buyers will be paying for the Heater! Service Champions requires that the Homeowner losing her home attend the visit! Ridiculous!!
They advertise on Christian Radio about how they go Above & Beyond the Call of Duty! NOT! They cannot & will not bend the rule about the Homeowner being there even when I agreed to pay $69 for a quote! Go to a HVAC company that has Customer Service that can give a Manager authority to change a RULE to help a customer who is losing her house.

John P.

4/28/2019

These guys are in a class of their own. They installed a complete new system. It works like we are at the Northh Pole!!

Martha M.

8/27/2022

We were recently contacted by David Chavarin regarding an upgrade for my parents property. David had been their technician a few months ago. We were impressed with his professionalism, knowledge and most of all friendly demeanor. David took the time to explain to my aging parents everything he did to service their system. He wanted to make sure that my dad was happy and had no questions left unanswered. So it was no surprise that David contacted my dad regarding upgrading his water heater. When David had come out a few months ago, he remembered my dad was not happy with the one we had and that the warranty was set to expire. Kudos for remembering your customers !! So it was no doubt that we were interested in getting this set up. David came to the house with his manager, Brandon who carefully explained the benefits and warranty of upgrading. Since my parents speak Spanish, it was beneficial to have David explain the details to my dad. We are happy to continue to do service with Service Champaigns and our favorite techinican David Chavarin.

J P.

5/26/2018

It's always when you need your AC or heater most, it goes out. One thing led to another, I ended up calling Service Champion, and these guys came to rescue and fixed my AC when I needed most, on a truly hot southern California summer day. Christian Zamora has serviced my AC and heating units (they are both quite old) several times. Now Service Champion services my units on a regular check-up schedule. I am very satisfied to know that not only technicians from Service Champion, just as Christian, are technically competent and well trained, but they also seem to sincerely enjoy what they do. You can tell by how courteous, pleasant, and willing to help, which I believe leads to quality work. Christian took his time to do things properly (cleaning, servicing, repairing, replacing) and explained thoroughly so I would understand what is needed for my AC/heating units and what I was paying for. Service Champion is not cheap. In fact, quite expensive and, even these guys are aware of that. But like most things, you get what you pay for.

Stephanie H.

06/09/2020 12:00:00 SA

We have used Service Champions for many years and absolutely love their professionalism, service and friendliness.

They came out on a Saturday and did a great job with touch up on our insulation and also completed our annual a/c check. We have the annual service protection where they come out twice a year to complete a check-up/tune-up and cleaning on our heating or a/c just before the appropriate time of season.

They call to remind us every six months to have either our a/c or heating serviced. They could just take our money and be done with it but they keep calling until our units are serviced! This is truly peace of mind. And yes, on Saturday!

During one of our inspections years back, our service technician used a small mirror on a long skinny rod to look up and around the piping that leads to our heating unit in the hallway. He found cracks and small holes that really could have had a bad outcome for me, my husband and three small children at that time - carbon monoxide poisoning.

We trust them explicitly and have recommended them to all our friends and family!

Thank you Service Champions!

Grace D.

8/21/2013

Please please do not believe the hype! I heard their ads on The Fish radio station and totally fell for the sappy stories and good deeds for free slogan. They came out to our house three times in a few days, and still did not fix our air conditioner. The technician was nice and did wear booties, etc, but was more of a salesman than anything else. They want you to purchase their maintenance plans, and it is a hard sell. I felt uncomfortable. I finally had it on their 3rd visit when they wanted to charge us over $100 per pound of refrigerant. We called Bowman of Arcadia for a second opinion. They came over, fixed the problem in one visit, and charged less than $30 per pound of refrigerant! What a difference!

Angela L.

05/12/2023 12:00:00 SA

Had my A/C serviced by Service Champions technician Ian Kranz. Ian was nice and efficient. Ian explained everything he was doing and was clear about what needed to be done. Ian was personable and did a great job. Kudos to Ian and Service Champions.

Cj C.

12/03/2020 12:00:00 SA

I had my yearly checkup on my furnace
And Thaddeus H. did a very thorough job. He even went out of his way to help me cover my A/c unit with my tarp . One needs two to wrap it properly and tie it well. The people that work at Service champion always keep everything clean when they are working or coming into my house. They are patience and kind even during interruptions from Pets who have to see what is going on for a minute . Great job!!

Brian K.

8/14/2023

We had the pleasure of having Mr. Malik come by and take a look at our plumbing. He took his time and answered all of our questions. He was so knowledgeable! No matter what our question was, he took the time to tell us the answer to our question and also provide some great professional insight from all of his experience. If you have any plumbing concerns or problems, you HAVE to ask for Malik! You will not regret him, and you will definitely not regret using Service Champions - they are simply the BEST in what they do!

Thank you, Malik! You are sincerely appreciated!

Tannya C.

8/13/2022

I have used this company for the past 7 years. They installed my new air conditioning System and furnace. Yes, they are the cheapest but also not the most expensive. But the little extra is worth their great costumer service. I have had my unit serviced since COVID but Anthony did a great and Thorough job. Thank you!

Paul L.

09/11/2017 12:00:00 SA

John Ruiz came in to check our broken air conditioner and he did a fantastic job. He was very courteous and professional the entire time and gave thorough explanations about the problem and next steps that we could take. He answered all of our questions and made sure that we understood our options, all in a friendly manner that left us feeling more confident about which decision we should make. We signed up as members and will definitely be requesting his service again for any future maintenance needs!

Jeremy P.

05/12/2021 12:00:00 SA

Alex Ramos and Franco both showed up on time and wore professional uniforms. They checked the air coming into my house, tuned and cleaned my AC unit, and cleaned my solar panels. They also gave me expert advice on how to prolong my AC unit. Additionally, they wore shoe covers when they came into my house, very courteous, extremely helpful.

Luis E.

03/11/2017 12:00:00 SA

I had my a/c unit and furnace serviced. Lim Pang & Leo Alcántar were very professional. Very polite and understanding to my questions. They told me that my units are running double time and suggested I get insulation. I said thank you, I will look into doing that...it will save me money in the long run and keep my units working for years to come!!! Service champions is the best and the company to go for a/c and heating hands down!!! Thank you!!! Thank you!!! Thank you!!!

R A.

04/01/2021 12:00:00 SA

Disappointed in this business. My elderly parents were getting help through their monthly monitoring service (which I personally question the value) but they got a quote to replace their HVAC systems along some other services. When I saw the price & marketing-like approach, I got involved to see if they were getting good value. I spoke to reputable competitors & Service Champions price was almost 100% higher. My parents can't afford very much so I am disappointed. But in the end, what goes around comes around. Don't recommend. A lot of better options out there.

Nicolas G.

08/02/2018 12:00:00 SA

I wish I could give this company a 0 star.
They have no ethics. The minute the so called repair man walked into your house his main attention is not to fix your aircondition but to sell, sell & sell. He stayed more then two hours talking about selling with a book provided by the company. He could of check the system and everything else in no more than 20 minutes. I wish I read the reviews first.
They use the most up sell scare and fear tactics to implant in your head to change your docking and the unit.
You should feel ashamed of yourself advertising on the fish radio.
If you need your aircondition to be fixed you better call a reputable company and stay away from this champion co.
We waited at least a week for them to show up and wasted our whole day and were charged for a complete sale pitch.
I'll never use or refer them to any of my friends or community.

Elaine W.

5/19/2017

This is a followup on my previous review. After seeing my previous report, their manager, Leland, wrote an apologetic email, which I appreciate. He informed me of their guarantee, and promised to refund the service charge. We were pleasantly surprised to see an $88 check in our mail. We do feel that Service Champions should better train and review the work and repair quotes of their employees. It is fortunate that we were able to take the time to check and educate ourselves before committing.

Uly M.

8/14/2023

Amazing service and very fast. I was very specific when calling and needed servuce for my AC unit right away. I was thankful that after my calls to other companyLe's that Service Champions was there for us when we needed them. our technician Dominic was great and very courteous and friendly. Matthew his manager was amazing as well. i highly recommend this company for all your services.

Kathleen C.

07/08/2018 12:00:00 SA

Update 7/9/18: I am happy to report that my AC is now back in working condition. I was seriously considering canceling our membership in light of this recent experience, but I received a call from John today apologizing for the terrible experience we had with their company and their call service center over the weekend and for not having delivered on their rewards guarantee. He then proceeded to expedite having an experienced technician come and repair our system today instead of the initially scheduled extra day (which would have been tomorrow). He even went the extra mile and offered to put us up in a hotel to escape the heat for yet another night in the event that the technician could not fix our A.C. I am very grateful that we did not have to do that and our system got fixed tonight. We finally have some relief from this hot weather. Thank you John and Ray for making things right for us and for being willing to go the extra mile. Today's interaction is a great step toward restoring my confidence in your company and your club rewards program. I would just suggest that the call service center be reminded to exemplify the customer service values you have shown today. Once again, thank you.

7/8/18: Terrible. We have been club members for over a year now. One of the main reasons we chose to be members is the guarantees that are supposedly given to club members like a 24 hour repair response time. Well this weekend, in the middle of a 100 degree weather, my A.C. is not cooling down. It was working perfectly before this last regular service tune- up. I am utterly disappointed to realize that those guarantees cannot be trusted. We have been calling them since 7:30 am Saturday. The first response I received was Sunday at 10:30 am (not within 24 hours). They left me a message stating that they are calling me back to schedule an appt. When I called them back, they simply took down my information again and said they would call me back. After not hearing back for an hour, I called again and by this time, I pushed to inform the rep that as a club member I am promised a 24 hour repair response time. She put me on hold and said that she had contacted the on call technician/dispatch service and that they will call me back shortly. Needless to say, I never got a call back and my kid is struggling to sleep in this 100 degree weather for 2 nights in a row. So much for the guarantees, Service Champions. I am EXTREMELY disappointed.

Tom W.

3/18/2012

To sum these guys up.

Very slick, polished dog and pony show.

Does it really take 3 hours to do a maintenance for 1 air conditioning unit?

Well...yes. They will present you with a list as long as your arm with things that are wrong with the unit and require immediate attention or preventative measures.

Understandable when something is 15+ years old, however I got the feeling as soon as the technician (a term used VERY loosely) saw the potential for a swap out he called in the big guns to grind us into submission and convince me how painless and easy it is to spend $12k+ to replace the entire system and ensure I have a comfortable summer and save big bucks!!

They keep insisting they were educating me to ensure I knew the severity of the situation. Act now or pay more in summer when the AC craps out on you.

No thanks, take your $77 tune up and leave please. Called a neighbor who works in commercial HVAC.

All he found was a slightly under charged capacitor (for the condensor fan). Noting my system hadn't even been cleaned or dusted off.

I can't speak for every single employee of service champions but I am left with the impression these guys are under a lot of pressure to UPSELL and bang in new systems. Whilst making the process painless for the customer ($0 down, 12 months same as cash etc.)

AVOID!!!

cecilia p.

2/20/2020

If I could give them minus stars, I would. As soon as this specific tech arrived for our routine maintenance, I knew what the outcome was going to be. Since we have dealt with him before. I told my husband watch and see he will find something wrong. Before he gave us the bad news, we were having no problems with our unit. After his inspection, he pointed out several items that would need to be replaced or we could have some serious problems. His estimate came out to $1,400 -$1,700. We decided to obtain a second opinion and it turned out we didn't have any problems AT ALL. We have cancelled out contract with SC. Get a second opinion if you are given a doom gloom inspection. Shame on them!!!

Lucy C.

6/29/2023

They do an average job. Nothing horrible and nothing outstanding has ever happened. The techs are usually very nice. They do love to use scare tactics though which I definitely do not appreciate. Also, if you pay monthly like I do and accumulate money in your account with them, it seems that it will completely go to waste unless you buy a very overpriced new system from them. I'm finding that it's best to just have someone else come out and do the yearly maintenance since there doesn't seem to be much of an advantage in paying monthly with them.

Frank C.

8/21/2019

It has been a week since Malek our service tech installed the Air Scrubber into our HVAC. We could not be happier. His knowledge of exactly what it does and how it works sold me on the idea to purchase it when he was in to service our HVAC the week before. I have major allergy problems and my partner has major sinus problems and in one week we have noticed a 100% positive difference. Thank you so much Malek .Highly recommend buying one ! Frank C. Laguna Woods, Ca

Juliette M.

3/27/2022

Our sink was working fine and they broke it when they put in a new faucet. 2 days later, it has a huge leak and they don't have emergency weekend services to fix what they broke. I would only use them if you are prepared to deal with emergencies on your own with another plumber.

Mary F.

07/01/2020 12:00:00 SA

We've heard only amazing things from friends about this company and so when we knew we needed a new water softener and ac installed, we knew exactly who we were going to call. Everyone who we've talked with and met with is the ultimate professional. Kind, considerate and they were very thoughtful by always wearing their shoe coverings in our house in addition to the masks required right now by the city. Even just their consultation was above and beyond the others who we had come and give us estimates. The extra cost is worth it to know the job is going to be done right. And, they had way better ideas of how to work with our 1929 historic home and upgrade it while not ruining any of the vintage details (which other contractors didn't even think of!). 100% highly recommended.

Jim M.

03/01/2017 12:00:00 SA

My mom is a 73 year old widow who lives by herself. She contacted Service Champions Heating on her own and when I learned of this I was very worried as many have tried to take advantage of my mom in the past. I was so relieved to find out that Service Champions was very fair to my mom despite that I was not there to help her with this. John R. you Rock! I highly recommend this company!

Robert M.

10/14/2022

Ryan Greenfell and crew did an excellent job repairing the leak in my wall. The repairs were completed and drywall and stucco were replaced very professionally.

Mark A.

02/06/2020 12:00:00 SA

we needed to have a major outdoor pipe unclogged and called servicechampions. miguel and brett arrived on time and were courteous and professional. they worked hard and kept us informed with periodic updates. they discovered and identified a major break in the pipe. GREAT JOB. highly recommend this company.

S. S.

03/12/2018 12:00:00 SA

They really do live up to their promise to make the customers happy. All very professional and personable. Thank you.

Tom G.

4/26/2022

Hi I just wanted to let you know you tried to take advantage of my fiancé on Saturday. It started with our pilot light being out on our water heated. I tried to lite but it didn't work. So we called the number on the furnace. It was services champions. We got a friendly person who let us know someone could be out the same day. & the price would be $19.99. A fee that was understandable. Well when the young man came out he got it lite very quickly. & looked around & pointed out a few things that were very unsafe. Then he quoted her a price of $250.00. That was very shocking and she said thats way to much. She then told him that she was quoted a price of &19.99. So he went out side & talked to a manager who was in the car with him. He came back & said ok it will be &150.00. She said no still way to high . He went away once again to tell the manager in the car that was to high. So he came back one more time & said he would give her a one time charge of &19.99. Which she paid. And she was given no receipt for services rendered.
This is totally unacceptable & u should be ashamed of your shelf. We are both seniors living in a nice area. I fell you tried to over charge us. Very Business practice we will never use you again. Please fix this problem so no one will have to experience this again

Alan S.

2/28/2017

Proactive, kind, efficient, knowledgeable and meticulous ac & heating servicing company .. just got my furnace maintenance taken care of today by Andy Wan .. thank you .. from scheduling to job completion , excellent service ..

Kealii S.

2/13/2019

I had earlier arrived back into the state yesterday from a funeral and found out we were in for some rain. So it's dark and I'm in a Target parking lot replacing my wiper blades (trying to) and this guy asks me if I was in the Marines (had a jacket with logo) I said no but my son is serving and he asks if I needed help and I said no but he came anyway. He changed out both my blades in the dark with a flashlight and didn't even expect anything. He was so helpful in a matter of minutes I just want to say thanks cause it poured down rain today and I was good to go. I forgot his name but will not forget this company for doing what it says on the back of his van. Good deeds for free so if their willing to help for nothing, imagine what you'd get if they get paid for what they do, Great work!! If I ever need work done this is who I'm calling and recommending from now on.... For Free!!!

Ellen V.

06/11/2013 12:00:00 SA

Our situation is similar to J.G from Covina except our technician's name was Jacob and we cancelled our appointment for today. This technician went on and on, on their company's honestly.

My Air conditioning was not blowing cool air, technician Jacob recommended to replace the entire Air unit and heating furnace since he claimed that our furnace has water leaks. I advised him that I will have to get a 2nd opinion, he stated that he can bring his supervisor next day to give me the 2nd opinion, (isn't 2nd opinion suppose to be with different company? this guy probably think I'm an idiot)

A good friend of mine recommended Don Glenn Heating & Air. I called today after I cancelled my appointment with Service Champions. Randy from Dan Glenn advised me that the problem was a burnt wire and showed me the wire. He replaced it & Cool Air is now working. There are some honest people/company out there we just have to be very careful on who we hire to do the work. And by the way, I don't need a new heating furnace either because there were no leaks at all, our heater is working fine.

oh by the way, did I mentioned that Service Champions tried to sell me a monthly membership agreement for $15.95 a month? what a joke..

J G.

2/25/2013

DO NOT ALLOW THIS PEOPLE IN YOUR HOME!

My Sister's heater broke down and she made the mistake of calling this company, Service Champions. Te be honest, I'm not quite sure what they refer to when they say Champions.

Anyway, a technician was sent out to trouble shoot the unit, (an $79 charge) and nothing could be done they said. The tech explained all this terrible things to my sister and basically set her up to agree to have a sales man come over the next day.

She called me and told me what had happened and I told her I wanted to be present when this guy showed up. I for-warned her that we would not agree to anything. We just wanted to get numbers to get an idea. When the sales man, Jim Dotson, showed up, we told him we were not going to agree to anything. We wanted to hear what needed to be done and how much it would cost.

So, he went over and inspected the entire house, and AC/heating unit. All along talking big, and he would not stop praising himself. All said and done, we sat at the table and went over the different options they offered. He gave us his recommendation which he thought was the best thing for us. He recommended the whole unit to be replaced, the condenser unit, and all ducting systems. All that would cost us close to $18,000. But wait it gets better, jajajaja, he says we can finance the job. He really thought he had the sale all done! We said that we would think about it and then he started making different offers and throwing all kinds of discounts. He said those discounts were only good if we made a decision that night. All of the sudden, it was not necessary to change the condenser unit or the ducting system. He kept pressing and began to get upset. In the end we just held on and we told him we were not agreeing to anything that night. He was furious, and began packing. He would not even give us a written estimate of the numbers he had done for us. As he walked away, he said he was going to his warm and cozy home with a heater that worked. I was so closed to help him out the door, but I contained myself. I thought that was a very unprofessional and cruel thing to say.

I hope that by sharing our story, you all can see the type of people you are dealing with if you do chose to give them a call. We got the heater done. Brand new unit, moved to the attic, new digital thermostat and a few updates to the ducting system. We went with an independent AC/heating contractor.

Hope this really helps you make a wise decision!

Margaret D.

12/20/2016

Alvin did a Very thorough inspection of the heating system. Came on time and wore booties to keep the carpets clean. We have used this company regularly for an annual inspection. Very knowledgeable, and explained exactly what he was doing. Highly recommended.

Kimberly V.

07/03/2019 12:00:00 SA

First off they missed our scheduled appointment and didn't even call. When we called them they said we were in the system but didn't have a technician available, so why didn't they call and let us know? We rescheduled, but it all went wrong. The technician went to our neighbors house, he needed to borrow our ladder, never even looked at our filter, left trash in our back yard, and even took an extra $2 because he said they didn't have change. The invoice later did not reflect the extra $2, so I guess I bought him a cup of coffee. He left with out saying anything and seemed disappointed when he did not sign up for the overly pushed monthly program. The policy of don't pay if your not happy are just words because there is no real truth behind it. I would not recommend this company to my neighbor or the yelp community.

Sheila B.

12/21/2017

OMG.... I feel really stupid but we agreed to a total overhaul of our heating and air for $25,000.00....
They didn't even offer to email us the contract we signed. The sales guy showed us a laminated sheet about their awesome reviews. These Yelp reviews are not all that awesome! They are super nice and friendly and were ready to come out the next day to install everything efficiently and it probably would have been an awesome system. They are big on service and probably do a fantastic job, but it's a lot of money. I didn't feel like they even tried to be transparent about what we were spending our money on. Being a total layman on this I don't know when I'm being duped.....

Mary R.

6/20/2023

This company has given us much peace of mind for our older home in Lake Forest now that things are going wrong. We've had our A/C, Heating, and Plumbing checkups in the last few months. All were prompt, professional, friendly, clean. Found some expensive repairs (ducts) that were necessary but never tried to oversell us. Saved us a lot of aggravation. Yesterday, Arturo arrived and did the plumbing inspection. He was awesome. Even fixed a few little glitches with thorough, easy to understand explanations. No extra charge. I recommend the maintenance agreement.

Sharon J.

8/19/2022

Love the service from there. Employees from this business, either AC maintenance personnel or plumbers are super nice, in the time frame. Reasonable price! Girls supervisor Melvin came out and inspect the issue and solved the problem right there. Super nice and experienced guy. Know what he was doing and target the problem and solve the issue nice and clean. I recommended.

Hector R.

10/24/2017

I just moved to a new condo. I check the yelp reviews and I call Service champions to tune up the a/c Unit. David was super professional and know what he's doing. First they bring a mat and put it by the front door and on top of that they used booties like they use in the hospitals. He did a great job tuning the unit. I highly would recommend them. Thanks David.

Steve S.

9/27/2017

This company is truly a class act. I've been using service champions for the last seven years, and from scheduling service on the phone, to the time they leave your house they are consistently courteous, clean, knowledgeable, efficient. The service technician that came to my house today was Gregory Camacho, and again, was all of the above. Congratulations to the owners of this company for the obvious time and excellent training you must be giving your employees. It is worth it!

Lo F.

4/26/2023

The technician, Paul Gomez, did a fantastic job on descaling our tankless water heater. He was on time, and was extremely helpful in explaining how this procedure works, since this was our first maintenance experience with this unit. Service Champions will now be our go to company.

Susan W.

10/04/2012 12:00:00 SA

They never gave me a clear diagnosis of what was wrong with my AC unit but tried to sell me a new AC unit. I did not need a new unit. Got a second opinion and guy fixed it in 20 mins for less than the $69 I paid service champion for no diagnosis. What a rip off! Stay away and throw your mailers away. Service guy was professional but said it could be a leak or the freon or the unit itself or the return was too small. When I pay someone to come out and tell me what's wrong, I don't want a list of things. This is a company looking to sell new units when you don't need one.

Maria C.

3/16/2018

Hi just had to give Brent Wangsness a high five for his service at our home today! My husband and I were happy with Brent's service and cleanup! He explained everything very good and thoroughly to us. He also brought in our trash cans.
Thankyou Maria Celiz

Rick B.

07/10/2014 12:00:00 SA

I received a service appointment in 2 days. Jeff B was on time, clean and respectful. He was able to diagnose and fix our problem quickly. We also discussed future maintenance and options regarding replacing an old but functional thermostat (at my request). Jeff represented his company well. I will recommend them to anyone who asks.

Martha R.

12/28/2022

Had Eric Smart & Edward out to my home to install an R/O system as well as replace the kitchen sink fixtures. Simple enough but as things go with plumbing, there were a few speed bumps which Eric and Edward all took in stride. Not only did they replace an old R/O system and replaced old kitchen sink fixtures but I needed to have some angle valves replaced due to excessive corrosion. These guys spent a lot of time working on all of the items mentioned above, making sure everything was up and running correctly before they left. They did not rush through the job at all and they made sure that I was happy with their work today. Thank you Eric & Edward

Nazzy T.

6/28/2018

Great company and very professional and knowledgeable staff. My technician was Christian Zamora and he was so courteous and did a thorough job inspecting and cleaning my AC/ heating unit. He went above and beyond and replaced my filter and cleaned the fins on the vent. He explained everything to me and answered all my questions. I was extremely pleased with the service and decided to enroll in their maintenance program. I would highly recommend Service Champions, and Christian as your technician.

Patricia K.

8/20/2023

maintenance service was excellent. it certainly is well worth it.
always good to see David S. and he also helped me check my water meter to
make sure I didn't have a leak.
thanks again David S.

Mike D.

12/12/2014 12:00:00 SA

Sales associate: Jim Dotson
Installers: Juan, Javier, and Carlos.

Two weeks ago we had our old 1960's furnace and ducting completing torn out and replaced with new Lenux furnace and AC units.

Cant say enough about Jim, he is exactly who you want in charge when you're having work done on your house. He's been in the business forever, has won every customer service award the book, and he genuinely cares about making sure the job is done right. Jim was able to get us a great quote and made us feel 100% confident going forward with SC. The installers were at our how for two days and Jim was on the phone with us each day asking us how the process was going and if there was anything we needed from him.

Juan, Javier and Carlos were the installers on my job. Now, a lot of time when you're dealing with installation crews, there goal is to get in and get out and that's it. This was not the case with the SC crew. Juan was the lead installer and really, he was amazing. He was so courteous and professional, and like Jim showed that he really took pride in the work he did. All three of them were just great, they did so many little extras (sealing registers, sound proofing the furnace closet, cleanly running wires and plumbing). They all were just great guys, each time they started on an aspect of the job they made time to stop, explain to me what they were doing and ask if I had any concerns. They were more than willing to take as much time as was needed to make sure the job was done right ant that I was aware of everything that was going on. All in all, great guys to have around for two days.

So two weeks later our house is warm and we are very happy with the decision.

Marni H.

12/01/2018 12:00:00 SA

So far so good. This is a large company so expect 5 Star all the way through. Easy to get a hold of and everyone is very professional. I have to give a shout out to John and Cesar who installed our new furnace. They were on time, super professional, and went above and beyond to ensure everything was just right. Service goes a long way and even those this company isn't the cheapest the experience and assurance that they'll be around years to come made it all worth it. Thanks John, Cesar and Erland!

Lee B.

6/13/2018

Lim pang,has been out 3 times.eachtime he was wonderful. He always explained everything to us. Always put mat down, worn booties over shoes. Was always on time. Always have us choices. Servicecchampions is lucky to have him,as he cares about the customer and doing the job right. Thanks lim pang.michael and rene lock

Steve B.

05/02/2019 12:00:00 SA

Service Champions provided us with a very polite and professional crew to do the job. Jonathan and Christian took extra care in keeping a very messy job as clean as possible. They kept us informed as the job progressed. After a neighbor complained about the noise created by an industrial vacuum, Supervisor Jeff came out to monitor the job. Sorry the neighbor wasn't happy, but we are extremely happy. Thank you Service Champions.

Claudia D.

1/18/2016

We had an emergency this weekend when our furnace died. The tech came out early on a Sunday Morning and didn't leave until late afternoon until everything was working again. Very pleased with the work and how great the tech was with us understanding our needs. Thank you for making us warm again!

Vipul K.

2/17/2017

Sophanna Chan was great. He was on time, very friendly and professional and detailed. He explained what he was going to do and educated me on the whole heating process and equipment. He was not hard sell and gave his honest recommendations and did everything to ensure we would be taken cared of. Also, he checked if I needed help doing anything else around the house. I did not have anything at the time, but there was no doubt that if I did need his help, he would deliver with the same caring and helpful attitude.

Barbara G.

1/19/2018

Thank you Erland Adargas for the professional service on our AC - heating today. We have the membership and it really helps us to have the cleaning & tune-up done twice a year.

James R.

4/27/2018

We had Service Champions come out to our house for service on our air conditioner. Ryan Suwalski was our service technician. We could not be more satisfied with our service and the professionalism we experienced with Ryan. He took his time to explain what he was going to do and showed us before and after pictures of our A.C. unit.
Thanks, Ryan

Bob & Kellie

Charmaine P.

12/06/2021 12:00:00 SA

Service Champions continues to provide the best ac/heat service for my family. I had an issue with my heater not working sporadically and I was told it was best to troubleshoot the problem when it actually stopped working. Sure enough, the heater stopped working when we got back from a short overnight trip. I called Service Champions the next morning as soon as they opened and they were able to schedule me in the same day. Then they called me to say they could come sooner and as soon as they told me that, the heater started working again. So when Ryan came he couldn't find a problem with it but still tested the system a few times to make sure we had heat. I wasn't even charged a fee for him to come out, which is standard for any professional service technician to come over, since the heater mysteriously started working on its own. So glad they are there!!

Lolly R.

2/21/2020

Thank you Service Champions! Great customer service from when I placed my call to the job well done provided by Rene Flores.

Sean C.

05/01/2016 12:00:00 SA

I recently had Service Champions tune up my AC system. They were able to diagnose some problems with the AC which is 10 years old. The problem I have with them is when they told me the ductwork needed to be replaced as it had multiple holes. They quoted me $5800 for new ductwork and to repair the AC unit. They then tried to get me to subscribe to their service plan for $15 month

I got another estimate from another AC company a friend recently used and trusted their work. They inspected the ductwork and found no problems with the ductwork at all! The problem was in the way the AC/heater system was installed in the first place. This technician even went into theatric with me and showed me exactly what the problem was. It had nothing to do with ductwork! Bottom line: Beware Service Champions and always get a 2nd bid

Sam F.

7/19/2019

Can't believe this company is in business.Had their technician Johnny here with problems that existed many times by another company.I know I needed to have a whole new unit put in.Technician stayed most of the day and waited until their field rep could come by for a true estimate if I was ready to make a deal.Got to speaking personal with technician on what i've gone thru with my health the past year and a half.With rep finally coming by and talking further about cost,the pressure was on.If I did not make a decision then,their rates would increase by 6% for the summer rate after July 4th..My god,how ignorant was I ??With my pregnant daughter in law living here with her many issues also,I agreed to have the work done within that week as the hot spell was coming during that time.
Quoted price for a 3 ton unit for 1200 sf home was $27,000 for heating and air.I could not afford that price outright so I agreed to go on a 10 year payment program at 9%.It would have totaled $46,000 at the end?????But here I am with my health issues,but that was not their thought, except make the sale at all cost........
My daughter in law got upset that I was put in that position at a dire time for us without another estimate.I called the following morning and cancelled the whole install order.I was then questioned by the rep,why did't I not except the offer the night before.Well,Duuuuuuh,you gave me 15-20 minutes to make a decision before the increase that evening with all that was wrong.I felt more secure buying a used car .......All's well......
Forward the next couple of days and they leave messages for me that they'll work on the pricing.No reply to them.as of 3 days later,I was having the same Lennox unit installed by a reputable a/c company for the exact same work for $10,500.The next day with still no contact from me,Mr. Saldana sends me a revised estimate marked down to $15,000 ?????A discount of $12,000 in 3 days???????Unbelievable.People watch out for this company,they do not have any interest or integrity with you.They high ball you on pricing and try to make deals after they con you in.....

Roy H.

8/25/2023

I'm real happy with all aspects of the company. It was a big surprise to get same day service scheduled. Giovanny arrived on time and got right to work. The shower valve repair was not easy, but he got it done. He had the right replacement part on his truck. Giovanny talked to us about the membership program. I saw the value in it and signed up. To top it off the price of this service call was less than I estimated. That almost never happens! Giovanny is a great guy and I hope to get him again in the future.

Janina S.

4/14/2021

I've received their letter every year for the AC tune up special and have always ment to call. Just received their letter 2 weeks ago and called last week for an appointment. Super easy to set up the appointment. Serice tech came within my moring appointment. Antonio Rojas as very friendly and in fact we spent the first 30 mins talking about our pets and family! He walked me thru everthing he was going to do, called me out to show me the inside of the AC before he started working on it, then called me out to look at it before putting it back together. He inspected my furance and discussed any troubled spots he found which was basically just needing a good cleaning. He replaced my air filter. We talked about their Rewards program with NO pressure to sign up (which I did and will be calling them to schedule my free funance tuneup). Can't give enough praise to Antonio and the company! What they advertise as (their code of ethics) they do follow thru with! I would highly recommend Antonio and Serice Champions!

Michael T.

9/26/2020

Technician Ryan from the Brea office came to install an Air Scrubber as well as do annual cleaning on HVAC system, very friendly, professional and would highly recommend for you AC/Heating needs

Jenny K.

09/05/2019 12:00:00 SA

My compressor went out after 15 years and that part was not going to be available any more do to epa changes. I told service champion that my financial situation wouldn't allow me at this time to replace my equipment. So a few days later the General Manager (Frank )called me and understood my situation and went out of his way to find me a compressor which wasn't easy and had it replaced in just two days. I'm extremely great full for What Service Champions did for me. I will continue to be a forever customer.

M R.

4/19/2018

Had my air conditioning and heating unit serviced today by Michael Stafford. He was funny, informative and even asked if there was anything I needed done. Well....I did have something and he did have a long ladder, so I am thankful for his assistance going above and beyond just trying to get the job done and leaving. He did an excellent job and explained the air filter that I had purchased before and how good it was with filtering and just plain helpful, which doesn't come with many businesses and didn't have to stand over him. He is a keeper and make sure you treat him right because he does a good job and he is very people oriented. Thanks for helping me :)

Ryan B.

2/13/2020

I can't say enough great things about this company. I was first introduced to them by my father-in-law who recommended that we get our heater cleaned and serviced by them. They did such a great job that I introduced them to my mother is now a client of theirs.

James was fantastic and knowledgeable about everything in my house. He took the time to explain what every part in my furnace does and explained why after years they turn a certain color.

Matthew who looked after my mom was very quick as just as clean as James. Even though he was still new and had to have his supervisor Ryan come visit and double check his work, he was still willing to take the time out to explain everything to my mom. After he was done he asked if there was anything else he could help out with. Taking out the trash, clean some high ceilings, or even double check the lights to make sure they're all running.

Again I can't say enough great things about this company. Use them. You won't be sorry that you did

Javier J.

6/13/2020

I was very satisfied with the first impression of the Technician Gregory Camacho.
He immediately put a door mat at the entrance of my house and cover his shoes before he entered my home.
Gregory would informed me of every detail of the work that he performed on my A/C unit.
He would even show me pictures and video of the before and after of the work that he did.

I may also add that in one of the bedrooms the air coming out from the vent was very minimum, I had mentioned to Gregory about it and he also fixed the issue with the airduct in the attic that was pinched.

He did that for Free!!!!!!!!!!!!

I only pay for the A/C unit Tune up and bought the Membership CHAMP Plan.

I would definitely recommend Service Champions and I would recommend that you ask for Gregory Camacho.

Vikki W.

7/30/2017

We called Service Champions and they came out that day to see what our problem was. They were very professional and took pictures. Our inside house temperature was between 82 and 85 degrees with air conditioning. We ended up getting a new unit and replacing all the air ducts. They worked for two days and cleaned up everything. It was expensive to replace all of that but they were great to work with. Now our house is cool a pleasant 78 degrees and no more musty smell. I would recommend this company to my friends. We are pleased with the results! We worked with Ruben, David A, and Chris D.
V. Weber

Dennis T.

12/21/2020

I had a heating issue at my condo and the two gentlemen Christian and Michael was on time and vee professional. I love the fact they came with masks on and even wore shoe covers prior to coming in. Unfortunately, they weren't able to fix my heater due to its age however they did recommend me someone else who fixes old hydronic systems. They didnt event charge for their visit. This is my 3rd time using Service Champions and always had the best experience. I would highly recommend these guys.

Kenneth C.

9/27/2022

Just had my airconditioner and ductwork done. First the technician's were all super great. I'm still amazed with the quality of work they all did. The scheduling of the teams was incredible. This was a big and pricey job and it went so smoothly. We are enjoying the comfortable air. We are original owner and this house never felt this good on day one. Very impressive. Thank you all very much

Carlos T.

7/21/2014

7/21/14

UPDATE: We have gotten a quote from a senior technician (Angel) at Service Champions on a new air conditioning system (Lennox, not duct work) and it isn't cheap by any means ($9,000 - 11,000+). However, we decided to go with Service Champions because they seem to stand behind their work.

Angel went through the house and attic and gave his assessment of the problems that Dylan had mentioned to us. He even gave us recommendations on how we could save some money by not replacing the duct work now and going with the Basic package. But we decided to go with the Silver package because we wanted a more efficient Lennox unit with 14 SEER.

I'll update this review once the new air conditioning system has been installed. Hopefully if everything goes as well as expected and the air conditioning issues I mentioned below have been completely taken care of (clogged draining, etc.). I'll be able to keep Service Champions' rating of 5 stars.

7/18/14
5 stars

We had heard about Service Champions from seeing their vans in the neighborhood and after reading the positive Yelp reviews, we decided to give them a try. The service technician, Dylan, arrived at our house to check out our air conditioning system and to tune it up. We were taking advantage of the $77 special to service our system even though it hasn't been serviced in over 16 years.

Dylan arrived at our house within the time frame that they specified (which is surprising since he came all the way from Mission Viejo and had to pay the toll road at his own expense in order to get here on time). He looked very professional when he arrived and walked around the house to the different vents to check the temperature readings. He then went outside to take a look at the A/C unit and explained to us how he was going to clean the unit before evaluating the system performance in order to make the most accurate assessment of how the system was truly performing.

Dylan is a good communicator and spent over 3 hours at our house cleaning the condenser unit, the clogged drain coming down from the coil in the attic, and assessing the problems we already had an idea about from another A/C company (holes in duct work, improper draining of the unit, etc.). He did a great job tuning up the system as best he could. We know that our system only has a year or two of life left in it. Dylan explained about the maintenance program and while it seemed like a good idea, we decided not to opt in for it because we are going to get a quote on a new system and possible repair/replacement of the duct work.

Tabitha S.

10/27/2020

Called the number to request a quote and was on hold for 14 min before just giving up and hanging up

Jiji C.

1/14/2022

Service Champions came to our house and told me we had asbestos in our air ducks which was false. The air ducts had already been replaced and the asbestos was on the outside of the boot which didn't even enter the new tubing. I discovered this after we had already signed an $8000 contract for new tubing. They never even replaced the boots until I insisted it was included in my quote. Then when they replace the boots they just left my old boots sitting in my attic. Very unprofessional of them to do all this. Crooks!

Laura R.

08/10/2020 12:00:00 SA

This company does not try to sell you what you do not want.
We had them originally for a service. We were so impressed we purchased the semi annual service. They call us to schedule.
We after five years, had a problem on a Saturday night. Our a/c went off in late July following my surgery.
They are closed on Sundays. We called. Explained the situation. That I was on bed rest. We had a service person here first thing the next morning. Part replaced by 11am. And the price was not outrageous.

Daniel Y.

1/29/2019

I'm giving 5 stars to my particular technician James Navarro. But Service Champion as a company I can only give 4.5 stars.

I called up Service Champ because my heater would turn off before hitting the correct temp. My call to make an appointment was quick and they had someone come out the next day. (I have a membership so they guarantee next day service).

First, about James - he was polite, knowledgeable, and really went the extra mile to make sure our heater was working right. My kids loved him too. After he configured things everything was working fine. But after he left it stopped working. So I called Service Champion again and they sent out a different rep the same day I called. Props to Service Champ for that and also for not charging me for the second visit. But this time the technician that came out wasn't as good - and that's why I give them 4.5 stars. To the new technician's credit, he did diagnose the problem my heater was having - it was overheating. But he didn't give me a good solution on how to fix it - he suggested lowering my temperature.

Lucky for me, James gave us a way to contact him and he diagnosed my problem over the phone on his DAY OFF. With his help we got the problem fixed and I haven't had any issues since then.

If I could, I'd call James every single time but I'm not sure Service Champion will allow that.

Deborah C.

06/10/2017 12:00:00 SA

Requested Service Champions to come out to my house to service my A/C unit. Had a service technician by the name of James Navarro come out. He was great, he did as I asked and send pictures and all information to my husband with quotes and needed repairs.
He was at my home for quite awhile, but performed better service on my A/C unit better than any tech from other companies.

My A/C is running great and you can't go wrong by calling James at Service Champion!

George C.

08/03/2017 12:00:00 SA

today service champion technician Micah Hills performed my 6 month service on my ac unit .Micah was very knowledgeable and professional.he performed the work very efficiently.i appreciate that he took before and after pictures of my ac unit. good job service champions.

Richard B.

08/11/2023 12:00:00 SA

Horrible experience!!!!!

I called for service and was given a next day appointment window. No one showed up and no one called. Unfortunately the appointment window ended when they had closed so when I called to get assistance there was no one who could help only an answering service which takes your message and sends it to the company to see in the morning.

I called for service because my AC stopped working now I have to suffer a second warm night without an AC.

Esther U.

06/09/2022 12:00:00 SA

Our ac wasn't working and wanted it fixed before the hot weather came. Went online and made an appt. Our tech, Ryan Ray, was so professional. He explained everything and helped me understand what needed to be done. He was courteous and went above and beyond. Highly recommend them for you ac needs.

Farzan M.

8/20/2018

Great service from this company all the time. The technician
Rene Martinez was very nice & answered all my questions
Taking time to explain to me.
I have been with this company for 5 years & have no regrets.
Thanks guys !!!!!

Edward S.

7/25/2023

We had Service Champions for quite some time when we purchased our house in Corona. The prior home owner told us to keep my maintenance contract with Service Champions. Every time they send out the nicest guys who maintain our AC and Furnace. Today we received amazing service from Gilbert Garcia. He was prompt, attentive, communicative, clean, and took great care when he went around our house. Service Champions is a great organization and they have hired exceptional people like Gilbert Garcia.

Mike R.

4/23/2021

I started out by KNOWINGLY purchasing the special $88 Tune-Up Special bait and switch deal. My current system is old and, to my mind, was coming due for replacement. My thought was that maybe an honest tune-up might give me another year on the system or, at least, let me know how soon I really needed to replace it. I was pretty sure that the tune-up was mostly an entrée to recommend replacement.

It was just such a vehicle but, with subsequent gathering of competing quotes for replacement, it became apparent just how bad the attempted gouge was.

The tune-up seems to have involved a lot of investigative theater. Lots of pictures and measurements however I did not actually see the technician put a set of gauges on the system. It was, actually, the sound of the compressor last summer that caused me to think it might be a couple pounds low on Freon. In the decade + I have been in this house, I heard that sound ~6 yrs ago when adding a couple pounds solved it. My thought was maybe was time for that again. Nope... I got the egregious statement that would not add Freon until a leak was found. All systems leak down a bit over time. That statement is crafted for the credulous to spend unnecessary and likely large dollars.

Now we get to the crux of this review and why it is one star.

When time to present the findings, I was expecting a significant amount of falling sky statements but this was epic in scale. There were findings that were real but presented as dire warnings while actually being quite small, bordering on minor annoyances. There was a neat one that equivocates perfectly with a drive through oil change your transmission fluid is dirty, you should get your transmission flushed warning.

There was a recommended FIVE THOUSAND DOLLARS of REPAIRS. I know this number is usually inflated to drive one to replace a system but holy cow. I was pretty sure that a whole new system was little more than that but a) it was hinted by the technician that a replacement system would be EIGHTEEN THOUSAND and b) I'd not done even the ball park estimate calculator for some years that suggested a new system might be little more so... maybe.

Again... Nope.

When getting competing quotes for replacement, given that the numbers presented by Service Champions seemed... inflated... and they are.

Overall, I got 5 other competing quotes not least of which to get competing like for like quotes for a given manufacturer system. The company we will be going with will be supplying us with a Trane heat pump with variable speed fan for just a shade under $7k; little more than their REPAIRS. Moreover, their full blown, all the bells and whistles, high SEER, variable speed, variable output, whole house hospital grade filter system was $14k. It is pretty hard to rationalize the outrageous prices presented to us against that.

Now the biggest one star item (and could fit the often stated wish I could give zero stars) is that the system in place WAS RECALLED IN 1996 AS A FIRE HAZARD. This little fact is not called out in their dire warnings which includes condensation water damage consisting of a 4 diameter surface mold accumulated over decades but you need to replace all these things and get the damage repaired statement. As an aside, this system was in place when we bought the house a little over 10 yrs ago and the home inspector also didn't note that; I WILL be having a pointed conversation with him.

I did get a new filter installed as part of this, however. Most expensive filter I ever bought.

Dragos A.

3/28/2014

Service champions is a rare company. They care about the customer and they also care about teaching you what to look for. Daniel P. was on time, very friendly, and knowledgeable. Ask for Daniel, trust me.

Thomas T.

11/24/2021

Frank H. represented the company well. During the tuneup he went the extra mile servicing the furnace. He took apart the system and cleaned it up so it would run better.

Steph S.

6/24/2023

Julio was dispatched to service my air conditioning system. He was intelligent, efficient, friendly, punctual, and most helpful with suggestions without that hard sell attitude. I was amazed that Julio was so patient to explain every step of the check of the various systems, and did not get frustrated with my questions. He is obviously very honest and reliable and trustworthy. I was especially pleased at how respectful of my home environment he was, while he checked all of the necessary components What an asset to service champions!

Jessica C.

07/09/2011 12:00:00 SA

Greg came this morning to do a tune up on our ac and he was informative, thorough, professional and personable. We are going to sign up for a maintenance plan thanks to his great service.

Kim H.

4/13/2017

We had our 15 year old system replaced with a new Lennox, we got new ducts, and new insulation. Their is nothing but good news when it comes to this Company. Their customer services is etremely excellent from the beginning when we talked with field supervisor J. Dotson talk about GOOD DEEDS for FREE! They helped us out when it came to purchasing a new system and My family and I are so appreciative to Service Champions! They stand by their name. When it came to installation they couldn't have pick a better team then these men.
I want to shout out to Uly Z, Jaicub H,Ceasar P, Jonathan D and Jose Flores. Very good customer service, very friendly and hardworking I like that kind of workers. They explained and showed us everything they was doing step by step and at the end of their install they all helped in cleaning up and they even vacuum :) Much Mahalo from The MONIS Ohana!!!

P.S.
Mr. Leland Smith your Company and workers ROCK :) Keep up the GOOD WORK!!!

Marty C.

11/17/2015

I was greeted by Joe Hernandez at my front door with the smile on him that made me feel like he was really happy to be here.
Joe was professional and every way walking me through all the steps that he was conducting during the cleaning of my heating system. He walked me through everything he found and explained it to me in a way that was easy for non professional to understand.

Joe was very very knowledgeable about the services that he was providing. And made sure that he didn't walk away until he knew that I understood exactly what he was saying which was very refreshing.

I started with this company just under a year ago and I have to say that I have been very pleased with all the services that they have provided to us as well as with the serviceman who have come to perform the jobs.

I give Joe a 10+++

Marty

Jai R.

4/26/2021

Great company. I had a clogged kitchen sink and they scheduled the appointment, they first technician tried everything but that did not work, he told me that the supervisor will come next day and try other options and we own nothing since he was not able to clear the clog. Next day Carlos Soloman came and with his expertise, he unclogged the sink in new minutes. He also gave some tips to prevent this happening in future.
Since they were not able to clean the clog on first day, they did not charge anything. Impressive.
Both technicians left the place very clean after their work.
Thank you so much Service Champions and Carlos Soloman and Garrett. 5 stars for you guys.
Regards,

Kim J.

07/10/2018 12:00:00 SA

We are so impressed with service champions!! We literally called 10+ technicians in the area and no one was able to fix our AC. I have a toddler and am 8month pregnant so this became a serious issue for us. But Ray from Service Champions came to the rescue and saved us from the heat wave. He was professional and very knowledgeable and provided excellent customer service. We are so glad we found a great technician in the area that we can rely on for future needs. I highly recommend this company to everyone!!!

Robert P.

11/01/2019 12:00:00 SA

This is the worst company I've ever had to work for me do not use them they are not professional. They use people that are not qualified to come out and give me an estimate on things they have no idea what it's about. I had a run-in with one of their supervisors he was more of a bigger idiot than the people in the field. These people should be put out of business. Be aware

Scott M.

7/14/2022

These guys are complete cheats.

We were signed up for their twice yearly HVAC check-up service. Each time they came out, sure enough they found SOMETHING that needed repairs. The second or third time they came out, they said our HVAC was just getting so old that we should really think about replacing it. Of course, all the costs of previous repairs would go into the price for a new HVAC. I called around to a few other places, and was told by everyone that the AC was just fine. You should never replace an AC unless it's really old, or when the compressor dies. Both a local HVAC guy and a large home improvement chain said that all of the large HVAC companies pull this used-car salesman string-you-along dishonest BS.

Moral of the story: always get multiple quotes for anything that strains your budget, or anything over ~$300. And NEVER go with Service Champions. They're just plain dishonest.

Esther F.

11/19/2014

Dylan Newton was a pleasant young man. He kept me informed of the concerns and issues, although i am not happy with the diagnosis and recomendations i am glad i called service champions .

Robert U.

12/12/2019 12:00:00 SA

My wife was doing the laundry when suddenly water came flowing out from the bottom of the washing machine. I then notice that the kitchen sink also was also backing up. I have depended on Service Champions for my heating and AC and they have been fair and exceptional. So I decided to call them for my plumbing problem. I was told that a technician would be at my house the next morning between 8:00-10:00am. Miguel Mendez arrived a little after 8:10. He assessed the problem and got to work. Miguel cleared the pipe and my problem was solved. Miguel was very polite, courteous and took his time dealing with the problem. He explained everything he was doing and made sure I understood it all. Miguel is a good example and reason why I like Service Champions. They do what they mean and mean what they say. I highly recommend Service Champions, you won't be sorry.

Tom B.

07/02/2023 12:00:00 SA

Christopher and this company are the best Champions of HVAC/Plumbing ! We have been getting their tune up flier in our mailbox for years and finally decided to take them up on their guarantee offer. Well to much of our surprise it's all 1000% true! Chris came out on time, we'll prepared and highly educated on the work he preforms each and every day. he quickly went to work and educating every step of the way. long story short, our AC pipe kept freezing and his meter readings on our AC unit were poor. With our AC unit still torn apart, he headed to our heating unit in the attic and discovered we had 2 filters, one in our heating unit and a return filter in our hallway and this is anoverkill. Chris removed the heating unit filter and man it was bad, we didn't know that filter existed. He removed it , the AC pipe stopped freezing, the meter readings now read at acceptable level. We got all this and more for just $88.00!
make the phone call people it's truely amazing. you'll thank me later.

Thomas P.

08/06/2020 12:00:00 SA

Beware of any technician that starts a visit at curbside with a slick brochure and sales pitch. Then within minutes delivers the same box close technique used by old school car salesmen before starting the promised tune-up on your air conditioner. Guess I hurt his feelings because the capper was he directed my wife to give him his brochure back. Haven't experienced this neanderthal sales approach since the 1950's. My advice - don't put yourself through this. Call another company!

Jim W.

08/05/2019 12:00:00 SA

We have had a contract with these folks for quite a while and they are good about contacting us for maintenance. We had Bohn Covalt out on Saturday and he was hands down the most genuine, transparent, and friendly service agent I've met. He felt like family. Great communication, service and skills. Thank you Service Champions for the awesome service

Stephani C.

06/12/2020 12:00:00 SA

These guys did a great job fixing our water valves beneath the kitchen sink. Prompt, efficient, and no issues - would definitely use them again.

Terry A.

12/20/2014

The service person told me that there was a very large hole in my heat exchanger and that I needed a new furnace very quickly. When I asked to send me a photo of the hole, he then changed his story and said the hole was the size of a dime. He then told me that the dime size hole would cause carbon monoxide to go into my house so I then sent him the below following link: carbonmonoxidemyths.com/… He told me the problem with the heater was the thermostat and that it would cost me $361 to replace. I told him I installed the existing thermostat 10 years ago and that the current price for the identical thermostat at home depot is $36 and that I would take 15 minutes and do it myself just like I did 10 years ago. I asked him about how many switches are in the thermostat, asking if there was a separate switch for the blower and a separate switch for the igniter and at first he said the thermostat had one switch and then later he said it had three. My feeling is that I essentially paid the service man to do a hard core selling job on me to replace my furnace and he essentially did not do anything for me except to send me a photo of a dime size hole in my heat exchanger. Clearly his purpose in making the paid service call was to sell me a new furnace, but when I told him I needed 3 bids, he then tried to talk me out of that too. It was a horrible experience of a service man trying to take advantage of a remote landlord.

Hung N.

7/27/2023

Prompt and thorough. Friendly and professional service technician.
They take time to answer your questions.

Andrew H.

12/25/2020

Very good service. They completed the job as promised and on time. Final product was perfect. Everything was great. Five stars.

Lucy B.

05/01/2017 12:00:00 SA

Let me start off what a awesome company Service Champions are!! Today we had 2 AC unit's installed it was a 9:00 a.m. appointment and the 4 of them Cesar R, Gabriel H, Paulo, Adin were on time !!Through out the whole install of our AC unit's they were very informative with our new systems they educated us on every question we had! We had 2 guys up in the attic and 2 guys outside,they worked very quietly up in the attic and out side .Thank you service Champions and employees for doing an out standing job! We look forward to doing OUR business with Service Champions for years to come!!! Another happy costumer ~

Mary Jo R.

6/24/2023

I needed a new company to do annual inspections and maintenance on my HVAC system along with my tankless water heater.
A friend referred me to service champions. Today was a great experience with technician, Vincent. He was professional, informative, polite, and able to answer any questions I had.
After disappointing service and reporting, from a previous company, it is refreshing to actually have responsible, great service.

Zanne R.

6/30/2019

Service Champions' trucks state: Good Deeds Done for Free. I learned the hard way it was much more than a slogan.
Last January we had our furnace and water heater replaced, and an air conditioner installed for the first time. While we were relaxing over breakfast, we heard the technician's voice upstairs saying, On no. Oh no! While he had been welding the copper pipe to connect the furnace, the heat had set off a fire sprinkler hidden in a dark front corner of the cabinet.
Now, we had lived in this house for 21 years and knew we had fire sprinklers, but had NO idea that the furnace cabinet included one. I ran outside to turn off the water but to no avail; the fire department had to turn it off in the alley. In the meantime, some 200 gallons of water gushed from that one sprinkler, flowing down the upstairs hall and down the staircase onto the first floor.
Within a half-hour Service Champions had dispatched a team of restoration specialists who explained what I had to remove from the house so they could begin drying out floors, walls and ceilings. We found ourselves and our two dogs relocated to a little local hotel. That became our home as the demolition then reconstruction teams, hired by Service Champions, labored to return our home to better than original condition.
The company's representatives were awesome to work with. Within six weeks--an amazingly short time considering the amount of work involved--we were home and everything was back to normal. Their insurance company covered the repairs and replacements, including our food and lodging. Service Champions representatives were with us each step of the way.
We love our new heating and air conditioning system. It is quiet and efficient, and the installation is worthy of showing off to guests. Companies that live up to this high a standard of customer service are rare. Service Champions is one such company.

Andy L.

06/09/2017 12:00:00 SA

You guys have major fraud problem internally. I received a call last year regarding a yearly maintenance and claimed my card on file was expired. I was in the meeting so I gave the card info to the guy and it turned out it was a fraud. The person using your phone number 714-7777777. I reported this to your supervisor immediately. I just received someone named Alex calling for the same shiet. You guys have serious internal fraudulent activity and I want to inform Better Business Bureau to carefully exam your business.

Sandy L.

2/24/2022

Our technician Jose Cayetano was absolutely fabulous. He arrived on time, explained the project, and did everything necessary to insure the project was completed professional. We now have a company that we can let into our home and trust. We will be using them again.

Justin F.

4/24/2017

I was very impressed with James Stewart's customer service, professionalism, and knowledge. He was more than willing to explain what he was doing and why. I asked several questions and he was very patient, carefully answering all of them. I would definitely recommend Service Champions and James to help solve any heating and air conditioning problems.

N R.

06/02/2016 12:00:00 SA

Changed my review from 1 star to 4 stars. I had an issue with the company and left a review. Old review is gone (sorry, I am new to Yelp and not sure what I did).

I believe that thanks to my Yelp review, I received an email from the owner and a phone call from the General Manager (GM). Both were very apologetic and wanted to resolve my AC issue(s) quickly and to my satisfaction.

Spoke to GM. Super nice guy. He made it clear that this is not how they do business and agreed that something went wrong in regards to this particular job/repair. He bent over backwards to make me happy. He promised that his techs would show up today and on-time. They did just that.

The techs finished their job. Did their final diagnostics and left. Again, apologizing and saying that this was not a typical experience for the customers. It was nice hear and I definitely felt that they are serious about their quality of work and customer satisfaction.

I should add that while they were in the house they were very clean and wore booties. Nice touch.

While they did a great job, I don't think it's fair to give them 5 stars because it took so long to complete the job. I was debating between 3 and 4 stars and finally decided that I would recommend them to my family/friends and that 4 stars is appropriate.

Jim M.

04/04/2022 12:00:00 SA

I had a frozen valve for water for the toilet tank. Technician Jose Cayetano arrived on time and quickly replaced it. He was courteous and thoughtful and did a great job. I am a member of their Champs rewards program, so they always arrive the next business day. I got started with the company with an a/c tune up which I was also very pleased with. Jose, you rock!

Bob H.

05/11/2016 12:00:00 SA

We requested a service of our Lenox air conditioner. Steve Smith arrived on time, was very courteous, clean and well mannered. Even though I told him he didn't have to wear his boot covers on our wood floors, he insisted it was no problem. Steve did a great job on the service and gave us great tips on keeping our conditioner working and running more efficient. I would highly recommend Service Champions.

Endel J.

04/10/2018 12:00:00 SA

I've received junk mail from these guys for years now. I've called and asked nicely for them to take me off their list, which of course they didn't.

It's a really deceptive piece of marketing too. Not marked as advertising on the envelope, it looks like a regular letter from Leland A. Smith (no business name on the outside) to trick you into opening it. Lots of promises, only 97 available, double money back guarantee type of junk.

I do get a small amount of enjoyment knowing roughly what it has cost them to send me the hundred of so of their letter ads over the years. The sad part is their customers are the ones paying for it.

I'd never do business with people who advertise like this.

Mark C.

5/18/2022

We used Service Champions to service our A/C for the upcoming summer months. Three technicians showed up and were very thorough. They inspected the unit and went up to the attic to check on the ducts. Friendly and professional. Highly recommend.

Robin S.

9/24/2020

I don't know where to even begin with this review. Christian Corwin came out to my condo, on time, professional, kind, polite and super knowledgeable. My AC wasn't working. He immediately diagnosed the problem. Explained the problem thoroughly and clearly, which both my Dad and I both appreciated since we know nothing really about AC. Christian was so on top of everything, safety precautions due to COVID, mask, shoe covers, etc.... you name it. I am so impressed with his knowledge and his ability to make what could be a stressful situation, beyond easy and smooth. I am so glad we discovered your company. Both my Dad and myself look forward to utilizing your services in the future, if needed, that is. What a superb job this young man did. Leland... you have star employee. Thank you!!

Chris B.

10/27/2017

I signed up for a service membership a few years ago and found the service technicians they dispatched to be very knowledgeable and courteous. Unfortunately a few months after my last service call I noticed water leaking from the coil and the area around the base of the furnace was wet. I also noticed moisture on the base boards and wood flooring outside of the closet that houses the unit. I called service champions and a technician was sent out the following day. He determined that I needed a new coil and compressor because the pan beneath the coil was bad and causing the leak. I was quoted $8,000 for a new coil and compressor or $14,000 for a whole new system. Needles to say I had to think about it... Out of curiosity I decided to remove the PVC pipe that is attached to the coil which leads to the pump, as it turns out the pipe was completely clogged leaving the water no where to go but down to my floor. I called to explain the situation and a service manger was sent the next day. He replaced the pipe but still tried to convince me the coil was still bad. Before i signed off on dropping $8,000 on new ac unit, I ran the system for a few days and found that no additional leaking occurred. The manager they dispatched verified that the condensation pipe was never cleaned during the service visits. It was also apparent the the leak has caused damage to my wood floors as some black mold started to appear around the furnace closet. Bad news is the a small mistake by the technician has caused about $16,000 in damage and now I am left to deal with service champions insurance company and potentially having to replace my entire floor.

Sue A.

8/27/2021

Steve Hampton from Service Champions was awesome. He came to our house to do a tune up and safety inspection. He was incredibly thorough and we found the information he provided to be very helpful in deciding our next course of action with our damaged ducts. We appreciated Steve's explanations, photos, and recommendations! We will continue to use Service Champions! Thanks again, Steve!

Mark V.

10/01/2017 12:00:00 SA

Service Champions is not the low bid HVAC guy, but you truly get what you pay for! If good service with quality products and safe and clean installation is what you want in addition to a company that actually stands by what they say and guarantee, then look no further. These guys handled a tough job that had several expensive issues with professionalism and diligence. They didn't give up on me and when I told them that I wasn't satisfied. They found what I really wanted out of my system and they took care of my family. They will be my only call for HVAC from now on. And I hope it will be Juan Ladino showing up at my door, he is the best!

Evelyne H.

3/26/2021

Plumber Miguel Mendez came to my home for an estimate for pop up assemblies, angle stops and ball valve for the main. He was extremely polite and very respectful of my home. He was extremely thorough and explained everything to me. He wore a mask, booties and also laid out a large mat in front of the door. At the end of his visit, I completely understood what needed to be done. Thank you Miguel for this very instructive visit.

Alix Z.

6/27/2019

James Navarro was just here fixing our leaky AC issue. I'll update my review accordingly throughout the year to ensure this is a permanent fix. Overall I'm thoroughly impressed by James professionalism and knowledge. He educated me on the problem, the solution, recommendations for long term and the price. Ultimately I am more impressed by his above and beyond customer service like making sure things are really dry when water is flowing and splashing from 7ft above. There was no pressure on becoming a member but because I am genuinely impressed by the customer service and experience of James- I am more than happy to opt in on that Champion membership. Also thanks for coming earlier than the scheduled time and cleaning the sidewalk and HVAC system!

Marilee L.

08/04/2022 12:00:00 SA

We were contacted about our poor review on a project that was supposed to be 2 days and wound up being 9 weeks.

Service Champions was VERY anxious to make us happy. They sent a service manager out who agreed that their past performance was not up to par. It was remediated the very next day up to the standards we previously experienced and expected.

A generous compensation was also offered (and accepted) for our trouble.

Thank you, Service Champions, for living up to your ads of always making it right, even if it did take 10 weeks.

Giesel K.

02/10/2018 12:00:00 SA

Had a referral from a friend to try out service champion for furnace/AC maintenance. The service technician Ryan Le came and performed an excellent service. He was patient and walk me through every single steps on maintenance procedures. I've decided to sign up the membership after receiving this well performed service. Great technician is the company's greatest asset!

Jenna W.

11/14/2016

WORST DECISION WE EVER MADE! Horrible customer service!!! One of the units they installed was spraying water all over our bedroom. When I called to have someone out to look at it they informed me that I would need to pay to have someone look at it. I asked why and was informed that our warranty was up. At that time our $30,000 system had been installed less than 18 months prior. I went back and forth with the representative about why they would not stand behind their work on such an expensive purchase and got NOWHERE!!! They are also EXTREMELY overpriced! We have had multiple people in the heating and cooling industry literally gasp when we have told them what we paid for the work that was done! Each one of them were shocked! Their estimates for what this should have cost us were 1/3 - 1/2 the price we were charged. The work took MUCH longer than expected when it was done! When they left there were things that had not been completed and were ordered and promised to be done in the near future. Those items took months to receive instead of days. This was NOT a positive experience at all!!!

Bonnie F.

1/31/2023

I am ALWAYS impressed with the outstanding service received from
Service Champions! Yesterday, technicians Carlos Soloman and Erik arrived and gave timely advice for our plumbing issue, which was MUCH appreciated. I do not hesitate contacting this company for their reliable, friendly, and respectful of property service. Thank you once again!

Aaron W.

06/01/2018 12:00:00 SA

Been a members for a couple years now and I've only received great service from their technicians. For my most recent service, I want to give a shout out to Sophanna Chan for his professionalism, attention to detail and clean work. Thank you, Chan!

Ana G.

6/22/2017

I'm somewhat surprised at the one-two star ratings for this business. We've used Service Champions for all of our heating/cooling needs on both our properties. We are club members and they have always call every six months to schedule tune-ups etc... Technicans are always friendly.

Fred F.

4/22/2023

Ok...so I had an issue with the hearer and my friend recommended Service Champions. For those who don't like to read - Just call and make an appointment.

Customer Service - 10 stars and they should write a book for other companies to follow.

Daniel was my service tech today and the kid was amazing. Showed on schedule, provided guidance on what the issue was and was extremely professional and courteous. I signed up for the annual service plan and it is probably the only service plan I have paid for where you clearly get a return on minimal investment. I will also be signing up my mother inlaw who also needed someone more reliable than me and knew HVAC. Appreciate the honest and fantastic service from this family run business. Dont go elsewhere, these folks are legit.

Dave W.

11/23/2018

Hired service champions to come out and clean my a/c unit a while ago. The rep was real pushy, trying to sell me a monthly service package. He said he took a look at my coils and they were extremely dirty, covered in old hair and junk. Told me how has it was for our air that we breathe. Tried to sell me air purifiers and recommended I clean it replace my coils
I'm replacing my whole system today and took a look at my coils. Doesnt look anywhere to what he described.

Don't trust them.

Jeffrey H.

03/01/2014 12:00:00 SA

Omar Estrada was our technician on March 1, 2014, and I must to say, he was the most thorough technician we have ever had, and we have been customers since August of 2008. Omar asked us about our airflow in a manner we've never experienced. We had been dealing with a seriously strong airflow in our bedroom be it heat or air conditioning. So strong, that it would force us to turn the unit off at night when we were in the bedroom. Only in our bedroom, was it an ice box in the summer, and an oven in the winter when the system was on. Omar squeezed himself into the most hard to reach place in our attic crawl-space behind our furnace and he adjusted the dampers to even the airflow throughout the house. Our room is perfect now, and we cannot believe that not one technician since 2008 offered to do this for us. We must admit, we do feel sort of dumb for never asking, but we thought it was the way it was because our room vents are the closest to the furnace. Boy were we mistaken, we couldn't be more satisfied now. Omar also removed the vents in the house that had collected a lot of dust, and he cleaned them and the ceiling around the vent holes. He replaced the vents sealing them around the edges with a caulking of some sort, which will prevent the dust & dirt from seeping out of the sides and staining the ceiling again. Wouldn't you know, none of the previous technicians offered this service either. Again, we never asked. Omar's personality and attitude was equivalent to his work ethic and knowledge, and if we have it our way, he'll be the only technician servicing our system in the future. My wife and I highly recommend Service Champions as whole, because we have always been happy with the customer service we've received. Now we believe the company's service should be mirrored from Omar's service. If that can be accomplished, there will never be an unhappy Service Champions customer.

James S.

08/11/2021 12:00:00 SA

Wow... in todays stressed out... everything & everybody all stressed, worried, concerned..I actually had a service that knocked my socks off, and actually left me smiling. I don't remember when the last time that happened. Not only was this service individual, Michael, all that and a bag of chips, but he was an on time professional, polite, caring & all the thing's we used to get. I actually find him under my bathroom sink fixing a leaking trap, to my bathroom sink, when he was here to check on my AC unit, for the second time...I offer him a tip and he says all in a days work with a smile, & upbeat attitude, as well as I was his last call. I then thought about Service Champions commercials (that I thought where fake), only to find out this guy was for real, the first time, and the second time we called him out about our air cond. unit. He put a carpet at the front door, put on a mask, shoe covers...and his whole handling of our situation was amazing, and he is now our guy to call, as he knows our situation, and never tried to charge us an unreasonable amt., charges I am ready to have some try to pull. He went over everything, and understood what our needs were.

Kent M.

9/23/2018

We had an existing AC system tune up, and service was good. Mr. Brent Wangsness was efficient and effective in his service tune up.

Lisa H.

07/09/2022 12:00:00 SA

Had Service Champions out yesterday for the first time. Raymond is fabulous! He knows all the details of AC and made the entire service call super enjoyable. Usually, I dread having a service call for anything, but Raymond made it a wonderful experience! It was like having a good friend at my place. I can't recommend him enough, and as long as he is with the company, I will only be calling Service Champions for my heating/AC needs.

Vanessa V.

8/28/2018

I received an offer in the mail for a A/C tune up for $88, so I decided to call. I am so impressed with the professionalism of this company. They made me an appointment for the very next day and sent me updates on the ETA of the technician. The tune up was very thorough(almost 2 hours) and the tech took his time explaining everything I needed to know about my system. He was very knowledgeable and answered all of my questions. Although it didn't make sense for me to sign up for their maintenance program, I will definitely give them a call back to schedule future maintenance and repairs. Steven was the technician and I will specifically request him-he made this a very pleasant experience.

Erin J.

6/18/2017

I had only been home for 2 days from giving birth to twins when our A/C went out. My brand new babies were sitting in a house that was 85 degrees. All this to say, we were desperate for service ASAP. We had a home warranty and called them but because it was Father's Day weekend and a heat wave was happening they could not get anyone out for days. Enter James Navarro from Service Champions!!! He came out on Father's Day and not only fixed the problem but went above and beyond to clean our coils, explain the problem with pictures, and give us a new filter! Could not have been happier with our service and I will be a lifelong customer.

pamela l.

6/22/2023

I had my annual air conditioner check up today by Service Champions rep Thomas. Thomas was extremely thorough and professional, explaining every step to me. I am very happy with my annual contract and extremely happy with the service Thomas provided. He disclosed some items that I could improve upon in the future, but no hard sales pitch, and I appreciated that!

Nikkia W.

1/16/2016

So, we badly needed maintenance on our furnace. We've been in the house for 19 years and have never serviced the furnace! I know, shame on us. My mother called Service Champions and scheduled an early appt Saturday morning. Ugh! Early Saturday morning. A knock on the door wakes me up. I open it and Joe H is there all smiles and ready to work. He was very considerate of the fact that it was early. Big plus! He explained what was wrong with the furnace (see, no service for 19 years) and explained the importance of regular maintenance.

What I liked most about Joe H was that he wasn't intrusive. Some service professionals will kind of take over the area of the house they are working in. He didn't. He was thorough and quick. Periodically during the service, he'd stop at times to explain what he did and what he is about to do and why. He was patient and answered all of our questions and we had quite a few.

After he left, my mother and I discussed the service and our experience with Service Champions. She said that even the woman she scheduled the service call with was pleasant, patient and informative. Suffice to say, we're fans and will be looking to Service Champions for service in the future. Keep up the good work!

Henry T.

8/16/2022

Anthony Campos was amazing! This was our first ever service at our home and he went through every small detail on our system. I had no idea how the system worked but he took the time to explain to me. After the work was done, I felt the difference immediately. Definitely recommend and if you do, ask for Anthony!

Kaycee D.

02/06/2018 12:00:00 SA

So we keep on using these guys and they never seem to amaze me. They are on top of it and always keep me informed. Mike S. came out to see us after I called in to report a weird smell coming from the vents. He took the time to go through it and find out the cause to take care of it! I cannot stress enough how much I respect these guys. Amazing as always!!

Tim B.

2/19/2018

Two years ago when we moved into our current house I carried over a AC company that I knew of through work. I have to say I am happy I did because I was so unhappy with the service it made me find Service Champions. From that point Service Champions have been nothing but amazing. My most recent experience was last week when Brett T. came out to service my AC unit which was made in 1998, and he got it up and running really fast. Brett gave me all the information straight and did not try to up sell me which I truly appreciate. We came up with a plan to get the last legs out of my unit without over spending and I truly appreciate it. Brett is a very personable guy and was easy to relate to. From now on, whenever I need service or maintenance on my AC/Heater I will be specifically requesting Brett. Well done and thank you.

Viviana S.

2/17/2020

I've been on a Service Champion plan for over two years. Beware - Even though the technicians who come to the home are professional, courteous, helpful, and take the time to check your furnace/ air, I'm very suspect about the company's prices and sales pitch. Last week I had their technician come by to check my heater that had stopped working. He stated that he could fix it, but suggested replacing it. When asking for an estimate for a replacement, he gave me an astronomical price (from $8,000 - $15,000) but could not give me the exact price without sending a sales rep. When I called their office to get an estimate on a replacement, they wouldn't quote me, stating that they had to send a sales rep. This made me immediately suspect, because they had all the information on the type of furnace I would need. By the way, I googled the average price to replace a heater and it came out to $2,000 - $4,000. I called another local company and they were able to give me a ball park figure that matched what I googled. It is clear that Service Champions pressures their technicians to suggest a new unit. Also, their sales reps work on commission.

David W.

06/11/2020 12:00:00 SA

I've dealt with a lot of service companies, but I'm not sure I've ever met a company who was so willing to please their customers! In fact, when I wasn't 100% pleased with an issue with my A/C, the company bent over backwards to explain the situation, and they made sure I was happy in the end. VERY rare to find this! Frank H was terrific!

Angela K.

4/29/2011

I did speak with Lisa. She was very helpful and apologetic. They refunded my money for the inspection and will be talking to the technician. The company is very focused on customer service and making clients happy.

David B.

5/24/2023

Great service!! All the technicians that I have dealt with with this company are very polite courteous and very professional! The technician that came out today explained what he was doing and answered all questions I had. I am very happy to have them service my AC and heater systems for the house, and also they've addressed any Plumbing issues I've had in the past! This technician also answer questions about my water heater that I had and I'm very happy with what he said. I strongly recommend you too use Service Champions for your AC Plumbing and heating services

Debra B.

1/26/2017

We contacted Service Champions when our furnace continually kept cycling on and off.
Steven Quezada was our service technician. He did a thorough inspection and cleaning of the inside components of the furnace. In that process it was discovered that the motherboard was defective.
Steven found one in a neighboring city. Before Steven left our home, our heater was fully functional.
We appreciate his professionalism, his respectfulness of our home and his willingness to find and correct whatever the problem may have been.
We enrolled in the maintenance program and are extremely satisfied with our experience!

Dana K.

12/14/2017

This was our second experience with Service Champions and both were good. Today we had our seasonal furnace inspection (we are Champs Members) and our technician was David Nava. David is very friendly, very very thorough, and very knowledgeable. Just a side note, we had to call to schedule -- usually the company is supposed to call us -- so that is the reason for the four stars -- otherwise, David alone would get the 5 stars from us!! Our furnace and components were very dirty and David meticulously cleaned every part as well as explained things as he went along. He showed us a reference book with pics of heat exchangers and possible things that can go wrong with them. We took his words into account for our future cleaning and inspection. I would highly recommend David at Service Champions and will definitely request him next time.

Diane F.

08/08/2019 12:00:00 SA

After the electric company had a routine maintenance, my AC, installed by Service Champions was not working. This had happened last year too during a power outage. I called right away and left word with the answering service after hours. I received a phone back early the next morning to schedule the repair for a time between 5:30 and 7:30 PM that same day. By 7:30 I knew there was a problem because I hadn't heard from the company, so I called. The owner/manager/ person inn charge Geoff called to say that there had been a problem and my job wasn't logged in. He promised to call back. Not only did he call back but he had a repairman out 45 minutes later that evening (9:30 at night) and we were not charged for the visit or repair. I can't speak highly enough about a company who stands by their word as they do. Thank you to Geoff, his answering service and to Michael the repairman who came and took care of us quickly and efficiently. Great job guys!

Ben T.

07/10/2018 12:00:00 SA

We had Service Champs come by for one of their promo inspections and tunings and Joe Sadowsky was professional, nice, and went above and beyond in his service. We're new home owners (less than a year) and Joe taught us things about our system we were completely unaware of. Potentially saving us from failure down the line. We did not do the subscription package they offered only because we're still figuring out our finances (again, new home owners) but we look forward to having them back to service our equipment.

Tamis T.

08/03/2018 12:00:00 SA

Absolutely awesome!! Joe H. was wonderful! He was very professional and helpful. Had our house cooling off in less than half an hour. Explained how we could prevent same problem from happening in the future.

Russel P.

05/02/2015 12:00:00 SA

The technician came out to our home to check why our A/C was not cooling down the house like it used to do and we got a quote of $5,400 due to a duct leak and to clean asbestos. My husband called the number on the a/c unit because my late father in law had them serviced him all these years.

Well, guess what? My cousin works for a well known a/c company lives quite far made a trip to see our unit and told me that there was a small opening that was letting put the air and he fixed for barely anything!! And he said whoever serviced the unit before stole the expensive original filter (I wonder who? Some untrustworthy a/c employees)! He said our system did not test for any asbestos either.

So all these years my late father in law was paying too much for their crappy job! Unbelievable thieves! What a rip off too! Service Champions we do not want your business ever again!

Susie G.

04/11/2022 12:00:00 SA

Giovanny fixed our kitchen sink clog this AM. He was here on-time, unclogged the drain, cleaned up the area, and completed the job promptly. He was friendly, courteous, and even watched out for our indoor cats who like to try to sneak out the front door. Thank you, Giovanny!

Bridget S.

09/05/2022 12:00:00 SA

We had our system Service. It's only 9 years old and works great or should I say DID work great. The worker was friendly and wonderful and took the whole unit apart and serviced it. We also change our filters every 3 months. Everything was great our unit was cold even when he checked the air coming out of the vents. When he left the unit had been off because he serviced it and the house was 88 degrees. It never got colder, in fact it eventually got up to 93 degrees. We called the company and they sent another worker out the next day, sat Aug 3 which. This guy was here over 2 hours and said the compressor keeps tripping the breaker because it is bad. He said he would have his supervisor come and then he left and said the supervisor would call. The wires are all undone and we have no air. It has been over 100 degrees and my husband is going through radiation for cancer with this horrible heat wave in our home. It is 2:35am as I wrote this. I have called at least three times and each time they say a supervisor will call me back which has not happened. We even bought their service plan with the guarantees etc. For them to not care about getting our AC back to where it was especially for my husband is beyond me. Again, our unit was working fine until service champions came to service it. If they at least had the supervisor call us and let us know if they are going to fix it....... But nothing.... UPDATE today, Labor Day..... The company did call me this morning (not the supervisor) and they said their managers do not work on the weekends or holidays and we are in que to be called tomorrow (Tuesday). This is ridiculous. So we called VETERAN AIR MECHANICAL at 562-756-8263. Victor, the owner of the company came out right away and he assessed our situation and within 10 min knew what was wrong. They are going to order the part and are bringing us a temporary unit to at least keep my husband comfortable when he sleeps. They even found out that the part we need is still under warranty. I still am amazed that the other company would not help us especially with my husbands condition at this time.

Jim M.

2/27/2016

After installing a solar power system on our roof, we decided to upgrade our aged and over worked HVAC system. We got estimates from three places. Service Champions was not the lowest, but decided to go with them because the salesman, Jim Dodson, was so extremely thorough and honest. His honesty and integrity was second to none. You know how some sales people are a bit sleezy and you can read their body language and they answer your questions with what they think you want to hear instead of just being honest? Well Jim was pure honesty and super helpful. We could have gotten a cheaper system but I know we would have made the wrong choice. My wife and I are so glad we decided to go with Service Champions. The system has been super!!! It was installed just before the summer heat way last July. The AC was turned on for three straight months (maybe longer). It ran flawlessly. We love Service Champions! You cannot go wrong with them.

Yvonne L.

5/18/2022

This is the 2nd time I have used Service Champions. My plumber was Paul Gomez. He was kind, prompt and professional. He cleared my clogged toilet and he also helped me reconnect an air gap under the kitchen sink. I could not connect because the disposal hose was so stiff and I could not bend it. I asked him about it. I had all the parts so he connected it for me! The ad about good deeds for free is true! He did not charge me to connect it and again he really was super nice! Thank you Paul for your help and kindness! The first time I used them I also had a great experience! I highly recommend Service Champions they don't try to upsell you they just do what you need done!

Robert D.

8/28/2023

Technician was polite and knowledgeable, but because we have a on demand water heater he told me that to descale it would be an extra charge of $220 and that was discounted from over $300 because of our service contract. Have to say very expensive from services other plumbing companies have done, by almost twice the amount.

Lei J.

12/16/2016

Rey was awesome! Very polite, clean and professional. Explained what he was doing every step of the way. He made sure to show me what he was doing and what was needed with our unit / routine maintenance. Love that they put on boot covers and floor covers. I've dealt with two techs from this company and both have gone the extra mile. Would totally recommend them to anyone I meet.

Deena P.

06/09/2016 12:00:00 SA

Wow! My service tech, Martin Turner, is the most hard working, diligent, and customer service oriented person I have ever met. He was definitely put through the ringer with the issues he ran into while repairing my AC unit. Martin did everything under the sun to diagnose the issue with my system and finally solved the mystery last night. He probably spent more hours at our home than he did at his own in the last week! Part of my AC system is wedged up into the smallest corner of my attic (bad planning by the home builders) and Martin had to literally become a contortionist to repair it. He took pictures to show me what he found and how tight of a squeeze it was up there. As frustrating as this situation this was for him, Martin never lost his cool and was never without a smile or laugh during these appointments.

I picked Service Champions for the first time by reading all the previous yelp reviews listed here and after already having a horrible experience with Southwest HVAC that I had booked through Amazon (you can read my review on their site). I was already wary of all HVAC companies at this point but the difference in the service techs is like night and day! Martin never rushed any step and made me feel very comfortable through the entire process. Every single one of their core values listed on their website was followed by Martin and every other person I interacted with at Service Champions. I was able to get appointments to fit my schedule and I got an email and phone call 30 minutes to Martin's arrival as requested/promised. They really make it easy on a homeowner. I am in awe and I have been working in customer service for 15 years!

I really cannot believe there are still companies out there that provide this level of service, comfort, and integrity. The only thing I wish is for Service Champions to set up a commercial division because I have 5 HVAC units at a commercial location that need servicing too!

Tracey D.

8/31/2023

We scheduled service for a filter change recently. Daniel did an amazing job. He was kind and courteous. Raised awareness of what could be helpful. Because my mom is a member she received a discount. We appreciate the valuable savings.

Jeanne Y.

10/05/2018 12:00:00 SA

Service champion air conditioning systems are a high end unit therefore the price is as well. We had a problem with something going wrong at the third year mark. They initially charged us for the labor because the unit was under warranty. But JESSICA the customer service advocate wrote off the bill. Do your homework before installing to be sure this is a system for you . If you're moving in the next five years I wouldn't pay this much for a unit. If it is your lifelong home go for it

Chris H.

7/25/2023

I've had mainly positive experiences with this company who has so far only come out to do inspections on my furnace, A/C and plumbing. They did sell me a part known as a compressor saver which they quoted me over $600 at first, then enticed me into joining their service contract by offering it for about $200 less. The tech showed me how high my cranking amps were and after doing some research after it was installed, it definitely seemed like a good idea to have it. Unfortunately, when I looked up the part online, the actual cost was about $30, meaning they marked it up about 1500%. It took about 5 minutes to screw in so lesson learned, never buy anything without doing the research first.

The main problem I'm having is with what their tech estimated for me that a new HVAC system would cost, probably around $25,000. I know prices have gone up but that seemed insane to me. Recently, the two neighbors directly next to me had their systems go out on the same day. Neither needed their heater replaced, but the entire rest of the system was replaced for $6,500 and $7,000 respectively. I asked each of them and they said the entire system could cost maybe a few thousand more, depending on the system I chose. So in other words, probably at most less than $10,000. That did it for me. I really like Service Champions, their people are very friendly and knowledgeable, but I'd like to deal with a company that isn't just going to service my equipment but be able to replace it when the time comes. I just received a renewal notice for my service agreement but I think I'm going to go with a company I know can replace my system for a reasonable price.

Cynthia H.

6/26/2017

Inspection
We contacted Service Champions when our thermostat seemed to have stopped working. An appointment was made to have a technician inspect our system. Victor immediately determined we had a blown fuse, but in the interest of thoroughness, he inspected further and found that the AC/Furnace circuit board was damaged. This led to further inspection - why would the circuit board have gone bad. He quickly found the evidence. The AC/Furnace system had numerous defects in its installation. For example, we were shown the nine hairline cracks in the firebox, burnt insulation on the inadequately sized wiring, and evidence of other fire-hazard conditions.
The replacement options were clearly explained to us, and the features of each, including increased efficiency, quieter and more precise operation, and so on were explained. There was a price matching guarantee. We were confident we would get our money's worth, and choose one of the systems. Furthermore, when a problem occurred not long after, we called Victor and he immediately arranged for a senior technician to come by that same afternoon.

Installation
The installation took one day with the three man crew, Ulysses, Juan, and Roberto. They were careful to be neat, and were very diligent, paying real attention to all the installation details (air flow, new vents, and many other things,) explaining everything to us about what they were doing, and asking us if it was ok if, for example, they had to move a piece of furniture. These sound like little things, but that is what helped satisfy us as customers.

We could not have been more satisfied.

Michaelene M.

11/12/2015 12:00:00 SA

I had a previous issue, but the company went out of their way to resolve and make it right. I appreciate that!

K C.

8/15/2021

After moving, (and registering on do not mail) we are STILL receiving your garbage. You should be ashamed Leland Smith!

EDITED TO ADD: I should not have to give you my address, that is NOT how it works. Please stop with the fake sincerity. I see how you have been working your mailing abuse for years and I am not alone.

I assume you game it something like this...You mail to everyone, and when your victims scream, you take their address off your list. THAT IS NOT LEGAL!! I am extremely experience in mailing lists, etc. I know how they are displayed for your use. Don't pee on my leg, and tell me it's raining. QUIT ABUSING THE LAWS. Period amen.

Mary V.

07/05/2022 12:00:00 SA

Andrew Acosta was very professional. He was very patient and took his time to find what was wrong with our AC. He was very knowledgeable with such great customer service. I was highly satisfied with his service.

Herbert H.

9/13/2013

This is the most fraudulent company I have ever called for a service estimate. The serviceman seemed quite professional and got right to the problems. He estimated the parts at $925.00 plus $1100.00 for freon. He indicated we would be better off with a new unit for $11,000.00 since he could not guarantee his work because there may be a leak in the line. I decided against any work by them and called another company. It costs $24.00 for the parts and $245.00 for the freon.

Derek M.

8/22/2017

This company made a big effort to right a wrong that I believe was a above and beyond what I did not expect. My initial experience with the original technician that came to our house in assisting us in troubleshooting our A/C system must have either been new or I am hoping not a true representation of this company. The owner personally reached out to me to apologize, and wanted another shot at checking out my A/C system. I had already had my buddy come out, and he recharged my system which was working great, but mentioned I did have an issue with the pan under my coils. If anything Leland from Service Champions wanted to make sure his techs learned what the issue was, and wanted another shot to make sure all was okay. I agreed as he seemed genuine, and am all for a second opinion ( actually would be a 3rd if you count the first instance). Service Champions came out, and found the coils where cracked, and needed to be replaced. The technician showed me the issue, and offered to fix at no cost because of our previous experience. Sometimes first impressions can be incorrect. Thanks Leland for helping our family, and rescind my opinion of suggesting to not use Service Champions.

Allan M.

11/17/2021

Service champion Tech Cody Osieck reported to my home and serviced my furnace. He was on time and very thorough in the servicing of my furnace. He explained everything that he did and was very nice and professional. He completed his job with excellence!
I will definitely request Cody when I schedule my AC. Thanks Cody

Doyle L.

9/29/2022

From the first call to schedule an estimate on a new HVAC system to the last appointment I made regarding a problem with the new thermostat (not their fault as it seemed to be a problem with the touchscreen sensor as it was brand new out of the box when they first installed it), they were very prompt and professional.

Surprisingly, a lot of competitors were not punctual in keeping their appointment times for the estimate. Some came 2-3 hours early. Others never even came out at all! Not Service Champions though. They came when they said they would and even gave a courtesy call 10-15 minutes beforehand to let us know they were on their way. When they came out, they were very thorough in explaining everything. Best part is that I didn't feel pressured to go with them and felt like I was given honest advice! They weren't aggressively marketing themselves like sleepy salesmen, which I appreciated.

Although they weren't the cheapest, they more than make up for it in terms of value and quality of work. No one came close to showing me the kinds of pictures they showed me as examples of the final installation setup. My finished installation looked as good as I had envisioned based on these pictures. Very impressive!

When I had problems with the thermostat screen, they didn't hesitate to send someone out almost immediately and they replaced the unit, no questions asked. This truly sold me on their quality and integrity as I could easily see other companies de-prioritizing me after the bulk of the work was done and getting paid. Not this company though!

I am definitely calling them again for any future needs. Thank you all!

Lorena K.

9/13/2020

During a very hot spell we had a few weeks ago, they showed up to maintain my air conditioner. We had installed the unit in 1988 with an upgrade in 2006. Turns out that the unit in the attic was leaking when it was used. They were here on a Saturday, came back to give me a quote to completely replace my whole air conditioning system. They had completely installed the unit by Thursday of that week. They treated my home and myself with respect. I appreciate the fact that they honor veterans. Thank you to their whole staff for getting my home cool again.

Kayte D.

7/29/2023

Service Champions came highly recommended from 2 people we know, and I can see why. On the phone they were prompt and thorough. Our service tech was Cameron. He arrived on time, was personable and explained what he'd be doing that day in a way that was easy to understand. Our system hadn't been cleaned in over 10 years and I know he had a lot of work to do. When he was done, he explained to me what he found, that we needed to have our coolant charged and what that meant. I don't feel like he tried to upsell me on any services. In fact, when I asked him if a whole house fan would benefit us, he said no and explained why in a way I could understand. Before he arrived, my husband said he might need our hose to clean the AC unit so I pulled it over for him. Cameron wound the hose back up before he left, even though he didn't have to, and I think that is a really nice touch. We ended up signing up for the $20 a month membership and are looking forward to building a relationship with Service Champions.

Dave H.

5/18/2019

Service champions came to my home because my ac was blowing warmer than usually and i got there $89 service mailer. Mike was on time, polite and extremely clean during his service. My challenge with service champions is that they tried to sell me a $26000 plus replacement of my ac system. This included $7070 for duct replacement (approximately 150 lineal feet). This this did not include permits, old duct removal, and the attic insulation mike said would decrease my heating cost by up to 30% (around $40 a month) for a measly $3600. The total cost would have been over $30k for my 1500 sf house. I have since had 1 highly recommended, licensed, bonded, insured air conditioning company come out to price the same replacement of the system and low and behold the system only needed to be recharged. For all of this is paid service champions $89 for an unplugged furnace, a condensate unit that was rewired incorrectly, and a fuse that was replaced upside down. A truly dishonest company that i would never recomend doing business with. If you see their mailer throw it away.

Erik R.

12/08/2021 12:00:00 SA

Had a service Inspection done today by Edward Han he was very thorough with what he did taking apart my unit to inspect for any issues or any areas of concern, he let me know what I could use in the near future and did not pressure me into buying anything out right. He answered all the questions I had and pretty much gave me a run down of how everything I had questions about worked and affected the system. I am going to recommend Edward for my Future Appointments .

Linda L.

5/17/2013

We continue to be impressed and satisfied by our experiences with Service Champion's. We bought a new furnace and AC system from their sales rep Steve in 2011. Their installation crew began our job the very next sizzling hot summer day. We have a two story home with zone heating and cooling with two thermostats to calibrate. As other customers mentioned the techs were well groomed, wore booties over their shoes, explained everything they were doing, answered questions and a pleasure to have working in our home. They went through the permit process with us and the City of Long Beach. The City said the outside AC unit was too large for the space it was in. The next day the crew returned and replaced the unit with the permit requested size.

We have just joined their service plan and had our AC tuned up yesterday.Our tech Ben was right on time, got right to work and told us each maintenance step in the process. When finished we sat down to discuss his findings and recommendations for keeping our system, ducts and attic in great shape.

A thank you to Jose, Jacqueline and everyone in their call center for their upbeat, professionalism. And, they answer their phones promptly!

Matt S.

03/02/2021 12:00:00 SA

Can't recommend Service Champions highly enough - they always have terrific customer service and go above and beyond to ensure the job gets done as quickly as possible.
We've used them previously with great success, so when our heater stopped working recently, we gave them a call, and were able to get a same-day appointment! Joseph came out and quickly diagnosed the problem - a replacement part would need to be ordered, which would come in a few days.
The next day, Joseph called to let us know he found the part in Riverside, and drove there himself between jobs to pick it up. He then rushed to our house that same day to install the part and ensure our heater was back up and running. Incredible! So thankful for Service Champions!

Nicole R.

07/08/2023 12:00:00 SA

Had problem with roof mounted 2007 HVAC unit on my rental property. Service Champion were able to coordinate with tenants. Daniel Underhill the technician was able to diagnose and repair unit quickly and efficiently.

Daniel had actually been to property several months earlier for tuneup and did alert me of several potential problems. I was up on the roof with him as he showed me some of the potential issues. But no pressure to upsell. Truly appreciate Service Champions!

Njean C.

12/28/2022

Follow Up visit sent Eric Smart who was just what his last name suggests Smart. Instantly knew what the issue was and went about corrections as needed, quickly and efficiently. The people at Service Champions are awesome. Will call for all plumbing needs.

Sharon M.

04/07/2017 12:00:00 SA

Shaq from Service Champions was very knowledgeable and professional. He did an amazing job servicing our super dirty air conditioning unit. He explained every component of the AC system. We hope he will come back for our next service or repair.

Denise K.

4/19/2019

This company is a complete scam. We had this company out for the $77 inspection and because our AC was blowing room-temp air. The first guy came out and said he wasn't sure what was wrong and needed to come out the next day. He came back with an area manager who said our system was a danger to our family: we needed new AC, new heater and new ductwork, costing thousands of dollars. I asked him to write up a proposal and that we'd be getting second opinions. He said I didn't need to do that: they had lots of second opinions in their notebook that I could look at. He scratched out some numbers on a piece of paper.

We got our second opinion on our own the next day, and found that we needed to replace a couple fuses in our AC. Everything works just fine now.

Rose D.

12/20/2019

Amazing service! Miguel was very professional and helpful. He explained everything and showed me pictures of the valve I needed replacing. Thank you Miguel
I would recommend Service Champions for plumbing as well as air and heating.

Glenn M.

1/21/2022

In the interest of fairness and full disclosure I have increased their rating to two stars because they refunded my diagnostic fee. Still caused a headache as I had to deal with other companies to install two new furnaces. But at least I have heat again...no thanks to Service Champions.

Lori K.

05/05/2023 12:00:00 SA

Multiple problems with the repairs from tracking mud into our house to leaving a mess on our driveway. Most offensive was the misquote that was $20k difference from the actual. Total cost was over $35k. Even the city inspector said it's the worst they've seen and we shouldn't pay them the full amount. It's not like what they advertise in the commercials.

Ronald B.

10/04/2019 12:00:00 SA

Service Champions installed a mini-split ductless air conditioning and heating system in May, and we are delighted with it. Our energy bill is much lower and the system works better and more efficiently than the central system we had previously. We were also delighted with yesterday's semi-annual maintenance visit by Steven, who gave us further information and insight into the system we've enjoyed for the last five months. Five stars again!

Annie D.

11/30/2020

I initially rated this company three stars (for reasons listed below) but after I posted it, the company immediately called me and was able to reschedule my cancelled appointment. They listened to my frustrations, offered me a discount, and went out of their way to make up for past mistakes. It was the best the situation could have been handled, and I was impressed that they reached out.

Original 3-Star Review:
This company offers good service once they get to your house, but their scheduling is very difficult to work with. When they have to cancel an appointment, they often can't reschedule another appointment for another month. I joined their monthly membership, which offers several included services, but was so frustrated that every appointment had to be scheduled over a month in advance. It just made me feel like I was at the bottom of their priority list. Once their technicians arrive, though, they are knowledgable and helpful. I was just expecting a little more from the company as a whole.

C B.

08/04/2022 12:00:00 SA

I can't begin to say how much Dekota Smith & Andrew Acosta have made me feel valued! I had some recent issues with my AC & these two men came in calmed me and reassured me they would fix the problem. On top of that their communication and attention detail was over and beyond! Not only are the personable they are very professional. I always feel as though I get straight answers excellent pricing and fast service. If your looking for AC or plumbing don't go any further ! Service champions will get it done right the fist time. Esp these two men! They are most trusted by our family.

Reagan E.

4/20/2018

I had a great first service call today with Mike Smith of service champions. Prompt, professional, informative, low key, and even did a good deed of wiping off handprints of prior workers on the ceiling entrance to attic. I appreciate the philosophy of this company. It carries through in each aspect of contact I've had with the company. It's been a pleasure.

Chris M.

8/17/2023

Unless you live in an affluent neighborhood, don't even waste your time with this company. Their service map shows they serve the entire bay area, but that is a lie. They discriminate based on your zip code. We live in Jack London Square, which isn't Walnut Creek, but it is a long way from what I would consider a rough part of town. Our zip code puts us in West Oakland, which has apparently been deemed unsafe by this company.

Do yourself a favor, find a company that isn't going to pick and choose their customers based on demographics.

Patty O.

4/21/2023

After 20 years doing business with Service Champions and writing 5 or more 4 to 5 star reviews, I was angry. How dare they threaten me, a loyal fan for at least 2 decades? My trigger was an email from them stating, Final Reminder, it's not too late for furnace maintenance.!

I sent SC an email in anger but when SC manager Edwin spoke with me I realized the only threat they made was to quit nagging me! My maintenance would occur at my conventience and the only change was no more pestering reiminders! My bad!

Since I had Edwin's ear, I requested they arrange to have a free plumbing inspection at the same time as my further maintenance. He arranged to have plumber arrive about 11 am to coincide with my furnace work between noon and three.

May I stand on a soapbox for a bit? Why do so many companies give discounts only to NEW customers? That is so wrong!!! Service Champions does the right thing and promises to send out a technician within 24 hours during an emergency, such as a heat wave, to existing client rather than greedily grab up new business from total strangers at the expense of existing clients. I wish more companies would follow the business model of Service Champions and that is my not so humble opinion.

I feel valued as a customer.

Lorgio Z.

8/16/2021

I was pleased with the HVAC services Service Champions provided on a recent call done on August 12 2021.
Excellent job done by Christian Corwin the technician assigned for this job. Although initially I was not that enthusiastic about signing up for the Membership Program, I decided to do it because it was a little better option than other competitors in the area. Christian is very thorough and professional in his performance.
Common practice about these HVAC companies is to subtlety sell you other services (ducting for example) at a higher prices, and Services Champions is not an exception here. But that's okay because they trying to get business to survive -I guess.
I hope Service Champions is also competitive and honest when I call them for a couple of plumbing project that I have in mind.

Steve S.

04/02/2019 12:00:00 SA

Wonderful HVAC company!! They have been dutifully servicing our home HVAC since 2013, and they've always done a great job of providing just what is needed.

Last week. Mike S., one of their typically friendly, knowledgeable and conscientiously clean technicians came for our 6-month checkup. He did a wonderful job checking our system out, cleaning and servicing components, and providing photos or the actual components to show possible problems. He was very approachable and friendly, and worked efficiently to get the job done.

Like Mike, their technicians always ensure we know what they're doing and why, and make excellent suggestions on how best to improve our system/home, relative to HVAC. Based upon Mike's recommendations, we opted to look into replacing our ducting.

Eric U. followed up, reviewing Mike's recommendations, taking measurements for an estimate and explained our options. He made the whole process very easy and, again, exemplified the great customer service we've come to expect. No hard sell - just the facts and options.

We opted to have the ducts replaced, something we've needed to do from the start.

Although it was a full days work, Josh L. and Ronald T. worked hard to professionally remove and replace our ducting, showing us before/after photos to see the transformation. Now we couldn't be happier with our upgraded ducting. Our system is working much more efficiently.

Once again, Service Champions has exceeded our expectations!

Leyda E.

4/30/2018

Today Brent came to do a basic service to my air conditioning unit. He was professional, efficient and curious. His work is clean and he never leaves a mess behind. Super friendly and always has a smile. I feel confident in his abilities and I know my system is in tip top shape when he leaves.

Tinker B.

6/26/2020

We just had the best AC check up with William H. He was so knowledgeable, efficient, friendly and professional. He was very thorough as he inspected our AC unit, attic, furnace and even visually inspected our tankless water heater. He took many photos in our attic and reviewed each photo in detail so I could make the right decision for our home. He offered his professional opinion and never sounded too pushy (like some service repair companies) which I really appreciated. We will definitely use this company in the future and will request William H. :)

Henry V.

05/12/2019 12:00:00 SA

The negative reviews of this company are accurate. I had them come by for routine maintenance of my HVAC. While they were courteous and friendly, their #1 mission when they set foot in your home is to sell you exorbitantly priced equipment. They will spend a lot of time telling you about their good moral character and their charitable work, all while throwing every sales trick in the book to get you to spend your hard earned money. I do not feel comfortable letting people like this into my home so I won't use them again.

Steve L.

06/07/2023 12:00:00 SA

HVAC services and tune up maintenance is a must to keep your system in good running condition. Service Champions is a company you can truly trust. The technicians that come to your home are the best, polite, thorough and professional. If you do not have a person or regular company that helps maintain your HVAC, try Service Champions.

Emmanuel P.

2/16/2017

Had my furnace maintenance performed. Nick Young was thorough with his work and answered any questions I had. Great job.

Felipe D.

4/15/2017

Had a furnace and new coil installed and for a very reasonable price. Friendly customer service start from the salesman down to the installers. 1st rate company with great customer service and a 10 year no lemon guarantee which includes labor!!

Lisa L.

8/25/2017

We had the complete 'check up' done. Joey Carroll went above and beyond to take good care of us. His professionalism, knowledge and friendly manner was a pleasant surprise. Service must be excellent for me to write a review. Our service was excellent!

Frances G.

09/02/2011 12:00:00 SA

Our air conditioner/furnace broke down so sales pitch or no sales pitch, we already knew that we had to replace it with a new one. My husband found these guys on Angie's List and gave them a call.

When they initially came to check out the situation, they were very courteous and even made sure that they explained everything to me. Usually with home repair services the wifey (me) gets the abbreviated version or no explanation at all when hubby's around (it's a male-oriented world out there), but not with them. Also, the usual sales pitch guy didn't come so the manager explained what type of packages they have, and although he was struggling a bit, it was refreshing to see someone who didn't come off like an aggressive car salesman. Getting a new furnace put a dent in our bank account, but after comparing notes with some of our neighbors (who used other companies), we knew that the cost was about right.

Installation took up the whole day. There were 2 guys who came around 9:15a and ended up leaving around 7:00p. Even though they took longer than anticipated (they initially estimated to finish around 2 or 3:00p), they were very thorough and even explained any problems that they found from the old furnace and registers (apparently our builder cut some corners, tsk tsk). They also graciously checked 2 of our rooms when I told them that I heard a noise coming from the ducts. The new registers were already on, but they took the time to take them off and find out where the sound was coming from and fixed it.

Looking at other reviews, there seems to be a lot of problems with their maintenance service, but I'm pretty happy with their installation. And having a (now efficiently) working air conditioner during the summer is (almost) priceless.

Owen V.

08/06/2017 12:00:00 SA

they charged me $135 to tell me they could not fix it. Another company came and fixed it for $90, parts included. I would never use them again. They are a rip-off, and don't really know what they are doing!

Kenji T.

8/21/2020

As a monthly member, it was welcomed to try Service Champions new Plumbing Service on a clogged kitchen drain. Miguel M. Arrived on time and did a wonderful professional job. We welcomed him into our home (masked and shoe booties) and he treated us like family. He fix our drain, honored the phone quote and hope we don't need Service Champions again for our AC or Plumbing, but if so as a member same/next day Service is great! Thank you Miguel and each time we interact with anyone at Service Champions it a joy and pleasure. Much appreciate the employees and leadership values instilled from the top, thank you again!

Lillian L.

9/27/2016

Last night, the AC condenser decided to start making a very loud screeching noise. Since it was a high of 105 degrees earlier in the day, and still very hot the rest of the week, we immediately started panicking since we have a four month old baby. At 7:30pm, a quick search on Yelp led us to Service Champions. The dispatcher Brandon understood the urgency of our situation and was able to help send us Joe Hernandez the technician within an hour. This was nothing short of a miracle as other companies I called were telling me next week at the earliest.
When Joe arrived, he had a smile on his face, and looked professional and happy to help even though I'm sure he had a very long day already and had been already on his way home. He quickly diagnosed the problem, thoroughly went over all our options, and got our AC going again. He worked out in the dark evening for a while with bugs and shrubbery but never stopped being professional and pleasant. He also told us about their champ program that we signed up for that gives our AC and furnace regular tune ups so we wouldnt find ourselves in this situation again.
Thanks Joe and Service Champions, we are pleased to have found you and grateful for your help.

Howard S.

4/17/2019

Good people. Great job on our A/C. On time. Went out of the way not to make a mess or dirty our home. Repairman was courteous and respectful. Reasonable pricing.

Issa M.

9/24/2016

Robert was extremely professional courteous and friendly. I wish I had called this company for my HVAC installation because the service was outstanding. Robert explained all he did and was doing, invited me to watch as he worked and even explained what he saw and found in the attic. He showed up within the time I was given and completed all the work in a timely manner. I will definitely be requesting him every time we need our service for our unit completed.

Ryan L.

04/07/2021 12:00:00 SA

My house is not a billboard for your company!

Before they left, they slapped huge, ugly, yellow stickers all over my AC unit with their phone number and website. And now there's permanent sticker residue everywhere.

They try HARD to upsell you services you don't need at many times the price you should pay. Is your compressor old? They offered me one that should cost $1250 all-in for $5000.

There are much better companies that won't treat your property like their free advertisement.

Chelsea M.

2/25/2021

My grandma wanted to get a heater tune-up. Service Champions sent a letter over with a senior special for $78. She didn't know if her heater had ever been serviced. I told her it might be a good idea to get it looked at. Robert came out and explained what he was going to do - inspect and clean furnace, check the attic and look at duct work, etc. It sounded like the checklist when you get you car serviced which sounded good to me, very thorough. He took the furnace apart and found a lot of dirt inside. He used a solvent to dissolve and remove. It looked brand new! He also fixed a duct line attached to the furnace as it was agape. He went up in the attic and found rusting in the ducts and broken duct joints. This is the scary part because asbestos is used to insulate. :/ He recommended we get an estimate on new duct system. The ducts in this house are from the 1950s so it's probably time. Robert was great and hope we get him again next year for the tune-up. The customer service is A+. They text you a photo of the technician coming to your house and their name. They confirm your appointments the day before. My grandma also signed up for their maintenance plan so she'll keep her system in top top shape.

Stephanie M.

03/06/2018 12:00:00 SA

Dan Tran our technician was punctual and friendly. He was prepared brining booties, tools, ladder, etc to the appointment. He inspected our furnace, vents, and checked to make sure both heating and cooling functions properly. He was professional with his advice and it is reassuring knowing that our system might last a little longer with proper maintenance.

Bonnie M.

8/23/2023

I hired Service Champions to do an A/C tune up and cleaning. Anthony Torres was the service pro today. He is so professional and thorough! Explained everything to me and didn't try to oversell me. which I really appreciate!! I did sign up for annual Heating and A/C service. The price was excellent and service was superior. I will request Anthony for every service although I am sure all the pros at Service Champions are great!!! But Anthony gave me superior service!!!'

David I.

05/06/2015 12:00:00 SA

I recommend sorting the Yelp ratings and reading the 1 and 2 star reviews before choosing to do business with this company.

5/1/2015
I won't make the mistake of calling Service Champions again. I called Service Champions to take advantage of their tune-up special. My dad's air conditioner was working fine, but I wanted to make sure it was ready for the hot summer months. I was a little surprised when the technician said there was a large refrigerant leak. He quoted $3200 to repair because he said that it was in a location that was difficult to access. He said the AC was old and inefficient and that I should consider buying a new unit. He quoted four options from $7000 to $13,000. Shortly after the Service Champions technician left, the AC unit was not cooling at all.

Looking for a second opinion, I called another vendor. Their technician was at my door within an hour and inspected the unit. He said the only problem he found was the leak and he quoted $290 to repair it. I gave him the OK and a couple of hours later, my air conditioner was running like new. When I asked him about the condition of the AC unit, he said that the unit was about 9 years old and when it was new, it was a top of the line system. Although not as efficient as current models, he said it was still a good system with plenty of life left in it.

From my experience, it appears that Service Champions uses overpriced repair charges to try to get customers to buy expensive new equipment. All I expect from a vendor is an honest recommendation and a fair price for whatever service is required. Given my experience, I cannot recommend Service Champions.

Update: 5/4/2015
On Saturday, the day after my AC unit was repaired, I called Service Champions to voice my complaint about my experience with their technician. The Service Champions representative was very polite as he listened to the details of my experience. He apologized for the poor customer experience and as a gesture of good will, he offered to refund the cost of the AC tune-up and cover the cost of the repairs done by the other company. As part of their information gathering, he asked me if he could have one of his area service managers come out and inspect my AC unit and the repairs and I agreed.

First thing Monday morning, their service manager, Aaron Florio, showed up right on time and asked to look at the system. He walked me through the recommendations made by the service technician and tried to justify the high price of their quote. Aaron detailed how their technicians would have handled the repairs, politely pointed out what he felt were shortcomings in the way the other company had done the work and emphasized the lifetime warranty Service Champions provides. Even with all that, there wasn't anything that Aaron said that I felt would justify a repair cost 10x that of the competition.

While I appreciate the gestures of refunding my expenses and coming out to take a look at the AC unit and the repairs, I still feel as though Service Champions tries to takes advantage of customers by either overcharging for simple repairs or using their inflated repair prices to influence customers to buy more profitable new systems. So even though all of Service Champions representatives were polite and professional during my interactions with them, I don't feel that they represent my best interests and I won't be calling them again.

Jordan L.

02/05/2022 12:00:00 SA

Let me tell you how this company operates.

I receive a random letter advertising their services. I've never hired them. I brush it off. I continue receiving letters. I call and ask them to remove me from their list. They assure me I'm removed. A month later, another letter.

I call again and they assure me it's now resolved. Letters keep coming.

Finally, I post a review in Sept. '21 and the owner reaches out and says he will take care of the issue. So I remove the post out of appreciation.

NOW HERE WE ARE a few months later with another letter AND the owner is ignoring my request for assistance (see attachment).

If you like businesses that say they completed the job but haven't done anything and are happy ignoring your concerns then this is the company for you!

UPDATE: Leeland replied to this review and said allow 6-8 weeks for removal. As the attachment shows, I've given you Oct, Nov, Dec and Jan. You obviously don't care.

Steve L.

12/11/2022 12:00:00 SA

Beware of their prices, they are arbitrary and unexplainable. Invoices are not itemized, simply include a total. After speaking with a supervisor, couldn't get an explanation! A competitor completed the job for half the cost with the same materials, processes, and scope. Was a frustrating experience.

Ivy D.

12/09/2015 12:00:00 SA

We had Sevice Champions out yesterday on the referral of a friend & I am so glad we did. Our service person was Jay Mendoza & from the very start I felt extremely comfortable with him. He spent about 2 hours with us going over everythinh & he was very professional & pleasant. We did sign up for the continued service & even my husband, who likes to do everything himself, said he feels very good about this whole expierence. We feel as though now we are covered no mater what & we don't have to worry. I would recommend them to anyone. Great company!

Ma L.

8/28/2020

Update: I received a call the same day to try and address the issues I mentioned below. I scheduled a time and will provide an update afterward. The response time is commendable, that I must say.

Update 2: Omar arrived promptly on a Sunday and was able to address the problem fairly quickly. A few days later he returned with the original technician to do a tune-up. While I wish that the experience had been more comfortable, I will say that the company did try to rectify the situation and did so promptly. I upgraded my review to reflect the dedication I saw from Omar and Gary.

The technician arrived on time, and was courteous. That's about the only positive I can describe from my experience, because otherwise I feel I spent $99 for a sales pitch.

My AC unit is old and I was prepared to replace it alongside the ducts and furnace; however, I was still interested to know if the old unit can be salvaged because I know it was very infrequently used. I decided to take advantage of Leland's ENDLESS mailers and request a diagnostic. I wanted to know the cost of a repair or the cost of replacement, but ultimately I was left disappointed.

The technician did not provide any meaningful input and looked at the condenser for a few minutes and didn't really diagnose anything. He then proceeded to inform me about a service club package, and that I'd be looking at replacing the entire unit but could do so through monthly installments. The grand total that this technician quoted was between 10,000 and 15,000, but would have to get his manager out for a more accurate quote. Prior to leaving the last mention of a range went up to between 15,000 and 20,000.

The manager arrived the same day, and was less courteous than the technician and did no inspection at all, and instead merely provided the quote of 21,000. He seemed annoyed at my asking for a specific quote, and then proceeded to inform me that their service was superior to other companies out there.

I live in a 1000 sq. ft. home and know people who've paid far less for their larger homes without any quality concerns.

From my brief experience with this company I can't in all good conscience recommend them to anyone:
- I stated in my call that I wanted to understand the problem with the old unit.
- While nice, the technician spent more time explaining the service options than diagnosing an issue.
- There was no explanation as to why the price would be so high.
- Leland's mailers are disguised so as not to look like advertisements, and they are very much endless.

Debi M.

08/03/2023 12:00:00 SA

We had a leak in our air conditioner unit and called Service Champions, whom we have used in the past and always been very happy with.
Our technician, Brandon, was very friendly, polite, and efficient. He found the source of the problem and made the repair quickly and efficiently, with a minimal charge.
We will definitely rely on Service Champions whenever we need any HVAC repairs in the future!

Nancy R.

3/14/2018

Have used Service Champions for many years to maintain my HVAC units. My technician today, Brian, was very friendly and courteous, went above and beyond in servicing my air conditioning system, and explained everything he did , even taking pictures of the ducting to show me areas that need repair. Past technicians have been equally thorough. I highly recommend this company.

Barbara B.

12/30/2017

A Special shout out to Brian Penilla who recently conducted our annual Furnace check up. We have had Service Champions care for our HV/AC for awhile now and Brian exemplifies the care, courtesy and professionalism of this outstanding company. He goes the extra mile during the time spent with you (this is a hallmark of Service Champion's policy.) This time he took time to patch some ducting that was far beyond the scope of the general maintenance care he was there to accomplish. Thank you Brian for your expertise, your smile, and your courtesy.

Carol G.

1/17/2020

We decided to go with a different company & we are so Happy we did Robert is the best he took the time & explained everything that needed to be done & another company told us we need a new heating system & Robert said we did not, That was such a stress relief. I for sure give Service Champions 10 Star. Thank you The Gonzales Family

Ryan K.

2/25/2020

They ran a promotion and Michael Stafford came out and was so professional, it was great. No hard sell. He took photos and showed us some issues with our central air and heat...then he cleaned and oiled and adjusted. When we replace the entire system, we will not hesitate to use this business. Period.

Jorge M.

8/28/2016

I had a great experience with Service Champions. Very professional and their customer service was great. Technician came out on time and was very polite and informative. He explained issues that were happening with my air conditioning unit and also gave good advice for proper maintenance. This company is very trustful. While many will try to charge for things you may not really need, Service Champions works with integrity and honesty!

A. K.

9/19/2014

Second time using them. This service was to diagnose a problem on my A/C. They were on time, spent time figuring out the issue and fixed it. Price was as quoted on phone - Russel was the tech and you could see he knew what he was doing - also kudos for the phone dispatch team. Kept me posted and were very friendly. Showed up on time and got the job done - what more can you ask for.

Lori L.

7/30/2017

Reach out to General Manager John H. if you have concerns. Make sure that if you want to be able to cancel the fees when signing up for ongoing services or club membership it is properly handled.

Richard J.

6/25/2021

We had Service Champions install an entire HVAC last summer. As of now the permit hasn't been signed off by the building inspector. Service Champions won't respond to the problems, rarely do they call us back.

They got our money and now we don't matter.

I used to hear them advertise on KWAVE christian radio, that is something that should change. Very unhappy, would not recommend.

Harini S.

05/09/2016 12:00:00 SA

My AC stopped working. I called service champions. They did all the inspection of furnace AC and ducts. Found out ducts were asbestos. He gave us a very reasonable quote and provided us payment options and tax deduction information. His name is Chad and he is an amazing guy. Very soft spoken and professional at the same time and knowledgeable. He right away ordered the equipment and his technicians started working. I would highly recommend this company for their excellent professionalism and customer service. They have good people on their team. Two thumbs up to you guys. Keep up the good work. I would also like to add that the technicians worked diligently even while it was raining. They were getting wet still managed to finish work on time. They also fixed carbon monoxide and smoke detectors in all rooms... Really impressed!

C Y.

9/14/2015

After writing a 1 star review on Service Champion because our ac broke after getting a tune up from them, guess who called? Mr. Leiland Smith, the owner of Service Champion. He was shocked by what happened to our HVAC unit and told me that he will get his best guy to come fix the AC at no cost including all the repair recommended by the technician the first visit. Of course I said yes! But giving it some though I ask Mr. Smith if he could just give us a discount for a new unit instead of replacing the old one since it's not energy efficient anymore too. So this is his offer, according to Jeff Mr. Smith has never done this before in his 13 yrs of service. For the HVAC unit $12K+ (retail price) he gave it to us for $6500 (cost) , replace all the ducts $6500 (retail price) he gave it to us for $3K (cost) minus the recommended repair cost $3K. So we paid $6500 for new HVAC and new ducts. Mr. Smith wanted to give us a WOW factor and he did! Thank you Service Champion for your amazing service.

Don H.

06/10/2016 12:00:00 SA

In June 2016 we took advantage of a promotion for AC service. From setting the appointment to completion of the service call, the interaction was beyond expectation.
The service tech (Victor R) arrived on time. He explained what he would do, asked if we had any questions, and set about doing his work. During the course of the inspection Victor pointed out potential issues along with taking photos to document these items since they are not easily accessible. Victor was efficient, courteous, and tidy (shoe covers, floor covers, etc.).
The conclusion included a summary of all the items found, any repairs/corrections made and recommendations going forward.
Based on our experience we would recommend Victor R. And Service Champions to all. We're looking forward to the furnace checkup later in the year. Thank you Victor.

Paul C.

06/01/2018 12:00:00 SA

I have been very please with the Service Champions Techs that come into my home to provide service for my HVAC. The Techs are the best and are really nice and polite, as well as trustworthy. I wish I could mention them all, but this last visit from Brent Wangsness kinda spurred me on to write this review. If your looking for HVAC service, contact Service Champions.

Terry G.

04/04/2015 12:00:00 SA

I'm going to get straight to the point - if Service Champions is your first choice, do yourself a favor and get a second opinion! They quoted me $22,000 to replace an AC unit that on average costs $7,000 to replace including ducts! Here is the full story:

We had Service Champions come out to service our AC and as we walked to the unit we noticed it was shaking. The tech pulled out a switch, shook his head and said, Oh no this is bad! Your AC was seizing, it's done. There was a condenser line that was frozen as well. He said it goes all the way inside which meant my blower was done too.

He said he could tell already that I would qualify for some government program to get all new high efficiency equipment. After that, he spent a couple minutes smacking around the cover to the furnace and maybe a couple of seconds looking in the attic.

After the inspection, he highly recommended we replace everything (ducts, AC, furnace/blower). He said he could fix it, but it would cost as much as it would to replace the AC unit. He scheduled for his manager to come out on Saturday to explain my options.

A woman came over that weekend and did no further inspections. She jumped straight into a full sales pitch by pulling out a laminated sales manual. The options included a government funded option which loops into your property taxes and other options costing upwards of $27,000. We hesitated when she said that if we didn't sign up today, we would miss out on their special pricing.

We decided to get a second opinion from a different company. The new technician asked who serviced us last because they left a couple of things in suspicious condition (wiring to condenser was unhooked, condenser cover completely off). He said someone tampered with the unit. He did a basic service, and when he came inside he noticed dog hair was being sucked up into the vents. He simply removed hair from the fan and that was it! He said our unit is top of the line and nothing needed to be replaced besides some refrigerant. It cost us $500 and 2hrs of our time. The AC is blowing stronger than ever.

Not only did Service Champions TRY to rob us of 10's of thousands of dollars, they didn't even conduct a thorough inspection and ended up stealing $70 for an inspection fee. I am giving 1 star only for showing up on time.

Robert V.

2/22/2022

I've been seeing quite a few TV ads about this company lately and wondered if they're the same company that I contracted with some years ago. I did a little research and found out that they still have the same owner, Leland Smith, so I doubt that they have changed their business practices. Be VERY careful before doing business with this company and read all the fine print to make sure you understand it. Also be sure to ask questions and get everything they promise you in writing. I was in the Purchasing and Contract Administration field for 40 years and was still fooled by their contract language. They did everything they said they would NOT do, and vice versa. (The TV ads are still making the same promises they made to me, so beware.) They finally gave me a full refund of almost $300 just to go away.

Laura S.

4/15/2014

We got an advertisement in the mail for a $77 tune up and we decided to give these guys a try. Our AC unit is old (22 yrs) but still works. The technician showed up on time and was professional, but proceeded to tell us how dangerous our AC unit was due to it's condition. Then he sent the sales guy out to give us quotes on a new unit. The sales guy spent an hour telling us how great their company is and showed us review after review. I told him I had already read the reviews and just wanted a price on a new unit. When he finally got to the price we couldn't believe it! $14k to $16k for a 4 ton condenser unit (Lennox) and furnace. He offered us a better price if we signed right then which of course I refused to do. Then checked around and had 2 other companies come out and quote $6,500 to $7,000 for same size unit (Maytag). They also said our unit was not dangerous just old and didn't need to be replaced unless we wanted a more efficient unit. When I told the other companies what Service Champions was charging they were not surprised.

Beware of Service Champions!

Betty T.

11/15/2022

We have been looking for a team to help us plan for an air scrubber installation on our system. Coincidentally, I heard of Service Champions on the radio and decided to reach out as this is a priority project for us. I called Service Champions at the Brea location and waited over 5 minutes listening to the machine with no answer. Then, I messaged Service Champions on Yelp in hopes to get some assistance. Jillian is super responsive but the guidance didn't do much good to assist me. She provided me with a different number and the same waiting happened. I called the next day and someone answered. I provided my details and was told the estimator would call me. Some time in the evening, I got a return call but dead air when I answered. I called back and no response.

This is purely feedback on how companies can easily lose customers. We ended up finding another company that called us back within a few hours and the caller was very competent in his responses to my questions.

Christy H.

05/03/2022 12:00:00 SA

I've been a club member for about 15 years now and I'm a firm believer in the heating and air conditioning side of this business but I have had recently to great experiences with the plumbing side! I'll admit I was skeptical when they first brought on plumbing but I got to tell you they have done an excellent job I feel like I have been well taken care of give an honest feedback and the right advice for the problems I have had! Good example today Giovinny My tech came to the house worked on clearing the drain as we discussed thought he was all done finished cleaning up and checked one more time for leaks and sure enough There was still a leak. He took everything apart again recommended what I needed to do to fix it work with me on pricing and what could be afforded at this time! I am thrilled with the service I received I am so glad I am a club member and I trust this company with some of the most important appliances investments in my home

Suniti C.

09/02/2023 12:00:00 SA

I am very pleased with today's AC service from Richard. He was very helpful by making me understand about taking care of our AC unit .

Bashir K.

04/04/2019 12:00:00 SA

Thank you for job well done and on time arriving I well recommend people to do business with Service Champions.

N B.

08/02/2023 12:00:00 SA

Excellent customer service. Very knowledgeable, and friendly technician.
I highly recommend Service Champions.

L H.

05/04/2023 12:00:00 SA

I am so very happy with a fully respected and a quick response for ours heater issues,
From the people in the office to the field service technician (Reuben), there's very friendly, the job well done on time.

Lisa M.

7/20/2023

We had signed up for the quarterly service and they have been wonderful. We also had Service Champions install new venting and ducting and they were so professional!
They are prompt, courteous, professional, clean, and always a positive attitude. They explain all the work they are going to do and advise us when the job has been completed.

Kyle S.

2/15/2018

Great to have Mike Smith out as part of the maintenance plan for my heating and cooling. He did a thorough inspection and cleaning of our furnace, offered great advice about potential issues and things to look out for. I appreciate the guidance when it comes to preventative measures I can take, or options to keep things running in good condition. Thanks for the courteous and professional appointment!

Harry D.

12/05/2016 12:00:00 SA

Update:

Firstly I owe a huge apology to service champions.

Last Friday I used yelp to get quotes on a fairly straightforward job that I thought I had. Installing a new thermostat. I left a scathing one star review- coz all I got was auto-response (from many yelp business as well) . I just happened to pick services champions out just vent my frustration.

Their owner immediately reached out to me and said he wanted to fix my bad experience and would stop at nothing short . He send a guy out the very next day! Aaron was fantastic and a true expert . He discovered that my heat pumps transformer was blown and he got it all taken care off and finished the installation . Turns out my contractor who previously tried installing the new thermostat shorted it. Their entire team more than made up with their amazing attitude and expertise . I'll make sure that I use them in the future and recommend my friends to do so too!.

I must also add that their staff is courteous , clean and true experts at what they do! I'm happy to have experienced their great service even thought we met by pure chance and got off the wrong foot.

Thanks again ! A very satisfied and happy customer.

Howard J.

3/20/2018

David Cortes just finished my furnace service and was professional, tidy, and quick. He also cleaned out my condensor line just to be sure my A/C was in good working order. Great work!

Sheila G.

05/08/2014 12:00:00 SA

I have only positive feedback to say about Cody N not only was on time, he spent 3 hours at the site servicing our A/c system. He was meticulous in every respect and was very knowledgeable and professional tradesman. I would highly recommend him and his company for any Heating and Air Conditioning Service and repairs. We need more people and Companies like this. Raymond G Irvine
.

N Y.

3/19/2020

I am very pleased with the service with Service Champions. I have had consistent professional and timely service in the past years from them. Yesterday, Wyatt came to check on my AC. Excellent!!!

I should as that earlier that day, Rene came to check the plumbing in the house.

Thank you for amazing service. This also includes the wonderful staff that answers he phone so politely and professionally when you call!

CJ S.

3/19/2018

I must say, these guys are serious about wanting to be the best. I had a couple issues following a service call and Jeff Becker followed up with me immediately to resolve them. Their service and support is really above and beyond. They came out and spent almost 2 hours going though my heating and AC system to make sure everything was running as it should.
He explained everything he was doing and was very professional. They really are champions!

Eleanor W.

5/14/2020

Miguel Mendez, a plumber with Service Champions, arrived on-time at my home today. He did an excellent job cleaning a stopped up drain in my master bathroom. He took plenty of time to clean the top part of the drain and in addition snaked the lower part of the drain for 35 feet. He was clean, neat, and very polite. He spent one and one-half hours on the job. I have had other plumbers work on this same sink. They are in and out in a few minutes and in a few days the drain is clogged again. Miguel was very thorough. All this service was only $77.00.

emily i.

11/17/2017

Ryan Le came to perform regular maintenance on our furnace. He was very knowledgeable and courteous. He explained to me very thoroughly what he was doing. I'm very happy with the service.

Nicole Z.

7/23/2023

Scheduled appointment for an AC tune up. The tech Jimmy was very friendly and thoroughly explained all that he was doing. He let me know that they also do plumbing and heating. Discovered my water heater was very old and not up to code.
All was easy to set up. Would highly recommend using them.

Cindy B.

5/17/2023

Excellent, Professional Company! I just had my Heater serviced and Jimmy did a GREAT JOB! I will most definitely use this company again & refer them to all my clients.
Cindy Berg, Century 21 Discovery

Ray V.

7/29/2023

Juan Gutierrez was very polite, and professional, courteous, very clean.
Juan told us what he was going to do, knowing on hot it was, he kept
a smile and continue to do his job. He checked the A/C and heater
everything was good. Very professional he explained what he did
in detail, Very helpful. We ae pleased with SC,

Brian B.

6/19/2015

So here it is. This company has put in place a slick customer experience sales process that begins with the initial phone call where a customer service person uses a nice sounding script, welcomes you to their company schedules your initial appointment and pre-empts you about what to expect prior to technician showing. Once their tech shows up that's when the sales training taught to their technician begins. A 2 hour scouring of anything and everything that they can find wrong that may or may not need to be repaired solely to include with their slick sales pitch recommendations following the 150 point inspection. This process is to make you think that they are so thorough, honest and knowledgable. They then sit you down with a blank piece of paper while showing you a bunch of BS diagnostic numbers about your AC unit and then what they recommend for repairs. Then you get the ball dropped about cost to repair. Here's my story...the tech couldn't give me a straight answer to what the problem was and yet the cost to repair was 1600 bucks. I basically told them they were out of their mind and no way I would go that route. I paid the initial 69$ and told the guy to put my unit back together and we were done. I then called another smaller company and explained what just occurred and that I'm not a dipsh&t they were dealing with and he needed not come to my house with anymore BS. He diagnosed the problem in less than 30 minutes without tearing my whole unit apart and an hour service call cost me 270 bucks. Problem solved unit working great. The repair was not even what this companies tech told me the problem was. In fact Service Champions tech completely missed the problem. 1600 compared to 270. You tell me who's cheating who? When I called to complain they went into their customer complaint script and tried to tell me they are very thorough and guarantee yada yada yada. I wasn't interested in hearing more sales BS. They did refund my 69 bucks but it's more about the principle. Not every service call requires a 150 point 2 hour inspection with the sole purpose to upsell their customers. What a huge racket. This is a slick sales machine. Steer clear of these guys. All these 5 star reviews have me believing that they are bogus trying to cover up the 1 and 2 star real reviews that all share a common theme. You have been warned.

Joshua F.

12/28/2017

Today my heater was scheduled for its routine maintenance. Landon was the tech who performed the service. He was mindful of wearing boot covers to not dirty our carpets (just as all of their techs have been). He was informative about the service he would be providing and asked for permission before entering rooms. He performed the maintenance in a timely manner and at the end he provided me with an update on my system. He also very knowledgeable about a question I asked him about zoning my house. This was an excellent experience!

Gary L.

07/09/2023 12:00:00 SA

They had to reschedule my original call one day later for a 26 point check up on both of my AC Units. I am so glad I waited for Service Champions. The Tech Jimmy was OUTSTANDING. He performed his work to the highest standards in the industry. He was friendly and shared technical and operational information as he worked. He cleaned the job site when he completed his work.

Best of all he took photos as he worked for future reference and sent copies of the photos to me along with the invoice. I will be referring Tech Jimmy and Service Champions to all my friends.

This was by far the best service call I have ever had by any service company.
Gary - San Juan Capistrano

Sharon A.

9/27/2017

I have been one of their club members for over a year and never used the service. I called for a yearly tune up on my two AC units which is included in the membership. I was put on hold for over 10 minutes. When someone finally answered, I made an appointment for a Friday that was two weeks from the date I called. I took off work to be available for the appointment and the Thursday before my appointment I received a call asking if I could change me appointment for a week later. I told them no and a tech should up at the appointed time. While he was checking my unit, he mentioned that the downstairs compressor fan was not working and that my upstairs unit was leaking water near the coils. He called his manager to look at the problem and the manager said the coils needed to be replaced however because my unit was 13 years old, it didn't make sense for me to spend the money on replacing the coils or the compressor fan and that I should replace both AC units. He gave me a ridiculous quote, started using scare tactics telling me that my ceiling could fall in if I continue to use the AC upstairs and really pressure selling me on the replacements. I called several other AC companies to get replacement quotes and all said that I didn't need to replace my units and that my problem could be fixed without replacing the coils or units so I got the problem fixed. I called and canceled my club membership and asked for a refund since I didn't use the service and spent money with another AC company to fix my problem that they said couldn't be fixed. The general manager John called me immediately to address my issues. He refunded the money I paid the other AC company and provided a tune up for my furnace. The technician, Omar and Jorge were very professional and did an excellent job. They explained and showed me exactly what they were doing and was very detailed. I finally received the exceptional customer service the company claims to provide. I know when you have a large company with many employees, it is hard to control the actions of everyone. At least the company does care about customer service and will follow up to try and resolve your issues.

Chuchu L.

12/29/2016

Today we had a great experience with Eddie G. He was professional, courteous, and was great at explaining to a lay person the process of his visit and what he was doing and why. He was also patient with my curious and very friendly 2year old. He also made recommendations for our a/c unit so that it may run even more efficiently. I would definitely recommend this company to others. We will defiantly request Eddie for our next service call.

Once again Service Champions did not disappoint. Today we had our heating unit serviced by Ryan Le. He was incredibly professional and personable. He seemed to go above and beyond and gave us lots of useful information. Thanks for everything Ryan!

Aline Y.

6/17/2017

I am a club member meaning I pay a monthly fee for a minimum of one year. I have never called for service. The first time I called I was booked out 24 hours and given it was at night I was less than sure he would be effective in the dark. I was told they were booked out for weeks. I called another service and it was fixed within an hour. I will be cancelling this service in a few months.

Update general manager left message that he felt I should have been handled differently and offered to pay for my repair. I have not yet connected with him but I think that warrants another

Mike Q.

07/09/2023 12:00:00 SA

Big shot out to, Chris Pivaral, the technician who was scheduled to come out to repair our air conditioning not blowing cold. Mr. pivaral was great, he is professional, friendly, knowledgeable, and courteous. He acknowledged our concern and immediately went to inspect /test our furnace and found sign of oil seeping around the TXV line with low refrigerant but no actual leaks was found. At this time he requested additional assistance from the warranty team to further diagnose the leaks immediately due to a complaint previously made multiple times.

Mr. Pivaral ensure that during his visit our family were not left alone without A/C so he was able to temporary get us up and running at no charge. Now my A/C is back to blowing cold at approx. 56 degrees until further repair is needed.

Thank you, for going above and beyond to providing excellent service!

Dana M.

12/02/2017 12:00:00 SA

AMAZING CUSTOMER SERVICE!!!! I am so impressed with the service I've received. They were able to get someone out to me the same day for what I thought was an urgent issue.

Steven from the Brea office came out and I can't speak highly enough of how awesome he is. Very professional, knowledgeable, and personable. He confirmed that my issue was actually plumbing related and actually walked me through a video of what he noticed in my attic. Because of the A-1 service I've received, I rescheduled for a maintenance appointment and will be enrolling in their membership program.

Nick M.

06/07/2023 12:00:00 SA

Totally devoted to up sale. From the very beginning. Terrible. I would never use them.

Vida B.

4/24/2020

Unbelievable service from this company. Wouldn't hesitate to recommend them to my family and friends. We've had them out to service our 22 year old air conditioning system twice and both times the technicians:

- were on time
- were professional and respected my home
- fixed the problem and explained to me what was wrong in a way that I was able to understand

This company has earned my trust by providing my family with extremely professional service.

Our house system is old and we will need to replace it soon and we will be reaching out to this company when that needs to happen, knowing that they back up their promises.

P.S. Thank you to Jeff and Steven for getting our a/c up and running in less than 90 minutes after arrival. Our English bulldog is NOT a fan of the heat so you are his heroes!

Ed L.

1/17/2020

The ceiling collapsed in my Laundry Room due to a leak in the AC unit condensate water line. It was installed by Service Champions about five years ago. After the ceiling collapsed, I contacted Service Champions so they could replace the condensate line. They sent Jeff Becker, a Service Manager, out to review the damage. Jeff agreed that the problem was caused by the copper tubing they installed. They replaced the entire line from the AC unit to the drain point outside my house (about 50 feet). When his crew finished the job, Jeff mentioned that they might be able to help me out with deductible ($1000.00) on my insurance policy. The total cost to repair the damage came to about $13,000, not including what we lost in belongings because of asbestos contamination. As everyone might expect, the insurance company has been jacking me around about replacing many of the items that were lost. After the damage was repaired, I contacted Jeff to remind him that he said Service Champions might be able to do something about my deductible. I recently received a check from them for $1000.00. They refunded the entire deductible. They truly stand behind the work that they do. Service Champions has been servicing our equipment for many years. They service our unit twice a year. We have always has complete satisfaction with any of the work they have performed. Their service technicians are always courteous and knowledgeable. I would recommend these guys to anyone. In fact, I already have.

Ryan G.

10/02/2016 12:00:00 SA

$24,000 for a furnace and condenser units? Don't let the clean-cut, super friendly sales people fool you. The technicians are always paired up with the sales people every time they do a monthly routine maintenance clean up. They would make you believe that your unit needs repair, until you're convinced that a $24,000 condenser is your only option. You'd be a fool to fall into this trap!!! Enough said!

Paul A.

11/06/2014 12:00:00 SA

Got a bid from them on new air plus updating older system, the price was $41,000.,decided to get another price, the new price ,with a better job, was $18,000,
suggest you should always get another bid!

Rick F.

1/22/2022

The worst possible company tried to rip us off they tried to charge us $23,000 for an air conditioning unit
told them we were gonna get a second bid and we ran a crossed Meza heating and air conditioning
for the same identical job they charged us $6500 everything total complete
Watch out for service champions they come out they have clean uniforms but they're very expensive and they are trained to rip seniors off I don't know who's got ripped off but I feel sorry for any buddy just locally we decidedly get a second bid

Thomas D.

8/20/2019

Ac went off. Called SC, they came out on Fri. Said it was TXF and quoted $1200 verbally to my wife, along with some other costs. They never emailed copy of what they did or quote as they said they would, but insisted we sign their tablet. SC came back out Monday. Now they say its the compressor $1500 to 2000 verbal quote. Then they have me sign tablet with no notes and say they will email details of the diagnostics. Never receive any email or quote info. I call Tues am and secretary says she is sending. Never receive. Later Tues, Tech calls me to give quote on replacing compressor at $6500 verbally. I ask why the change in price. Says its out of warranty. The serial # first 4 digits give date of unit. In this case 08, so 11 yrs old. Warranty is 10 yrs. They should have known it was out of warranty when they were there. No confidence in this company. I will cancel the annual subscription for service. Called another company. They stated $2k replace compressor over phone based on my model #, but would have to complete diagnostic first to ensure proper fix. Said it didnt matter if unit was out of warranty, the cost would be around 2k. Trying to find honest, knowledgeable service people that work at fair price is difficult. To be fair to SC the basic cleanup maintenance they offer is low price and they do good job, but more technical work seems out of their range and sketchy information provided. 6 weeks from the date of their 1st service my unit goes out. After working fine for 10 yrs. Good grief!

Tina C.

7/27/2023

No experience in AC and plumbing. One AC tech came open the AC cover and left with the loose cover on the ceiling; the plumbing guy came next day, with very good attitude but not very good experience, after two hours he still couldn't find out the reason / the place of leaking.
I didn't have luck having a experienced technician come to help.

M. V.

6/30/2023

Quick and thorough service everytime. Thanks for sending out respectful and hard working technicians.

Alej B.

05/01/2018 12:00:00 SA

I have been a loyal customer of Service Champions for over 4 years and they have been amazing. I have heard horror stories from friends using other providers. I always have had great experiences with all the technicians and yesterday Brent Wangsness impressed me with his professionalism, ethics and approachability. He explained everything that he was going to do and the reasons why. I was impressed.

Jim M.

11/04/2015 12:00:00 SA

Nice guys but they put on a hard up sell. I'm in sales and this was pushy. $77 turned into them quoting $1,100? Went with an independent company for repair it was 1/3 of that. Get multiple quotes.

Debbie B.

8/25/2017

My Dad is a club member of Service Champions. Originally I was not completely satisfied with a routine scheduled maintenance, but once I voiced my concerns the company's Owner Leland, Service Manager George, and Service Technician Omar did everything in their power to make things right and prove they are committed to their customers 100%. I could not be more pleased with the service they provided. In retrospect, I am extremely pleased that my Dad chose Service Champions. They truly care about their customers and went the extra mile for our family. I felt they were professional, knowledgeable, courteous and trustworthy - everything you look for in a business. Happy customer!

Noel T.

3/27/2023

Miguel Méndez from Service Champions did a follow-up visit today, two days after I called for service, and he did a great job. He unclogged the drain and sealed the plumbing lines to stop the leak. He was courteous, and problem solved the issue to my wife's and my satisfaction. I am updating my review based on the fact that I find my membership with Service Champion is reliable and honest in resolving my plumbing issues.

Candi K.

12/05/2020 12:00:00 SA

I had several issues with the plumbing department but in the end Edgar came through to make it right. I really appreciate it. They want you to be happy. Thank you for making it right

Julie J.

7/14/2021

We are so happy with the service provided by Service Champions. We used another company for years, and each time they came out, there was a problem that cost us $300-$600. With Service Champions, you get a friendly service technician who will make recommendations without the up-sell. We will only use Service Champions for our future service and repairs!

Pam L.

3/25/2022

The drain in our attic overflowed and soaked everything from our insulation to our cabinets to our walls. We didn't even know it had happened until Service Champions came out to check out a beeping noise. As soon as they saw what the problem was they went into repair mode. They arranged for Serve Pro to check out the degree of moisture, then demoed the walls, and then re-constructed everything. I was very impressed with their service overall but especially the way they assumed responsibility without being asked. I highly recommend using them for maintenance on your heating and air conditioning units.

Jeff C.

05/05/2016 12:00:00 SA

Satisfied with the service and follow up of this company and how they didn't extend anything more than what was needed. Truly a company with high standards and lots of integrity! And the price of the A/C tune up was outstanding!
Signed, new loyal customer.

Rebecca A.

5/19/2021

The crews showed up on time, every time! They knew exactly what they were doing. They coordinated with other crews. They were professional, polite, friendly and always asked if we had questions. And answered our questions. It was a pleasure.

Michele G.

08/03/2017 12:00:00 SA

We just had all new ducts, new ac/heating unit plus more done by the most professional and great guys. Ugly Z., Josh M., Robert C., and David A. Are top notch. Friendly, hard working, respectful and timely. No they aren't the cheapest around but I doubt you will find better guarantee's, better service or more professional! I would use them again and have already referred some neighbors to them. Great job! Oh did I mention my house was 90 downstairs while they were in my attic. Never complained once.

Rodrigo C.

8/16/2018

Scam!!
They'll always try find any problem to replace your AC System for a new one.
Always have a second opinion!!!

Clay N.

10/02/2022 12:00:00 SA

Can't comment on their plumbing services but I was referred to this company for our Fujitsu AC system that was having issues by another company that wasn't familiar enough with the system to service it.

Rather than the tech from Service Champions saying they weren't familiar with my system, the tech guessed that we had a coil issue and also tried to sell me on replacing the insulation we had in the attic stating it was causing excessive dust to enter our system. He quoted ~3,600 for cleaning the coils and resealing ducts and ~14,000 to remove/replace insulation in the attic.

I ended up finding a Fujitsu certified technician that came out the next week, looked up the error code being displayed on the thermostat which ended up being a sensor issue on the outdoor condenser and replaced the sensors for $300 bucks and now our AC is working perfectly again.

So be wary of quotes from this company and get a second opinion.

Tom R.

7/23/2014

I wish i could give 10 stars. I called in regards to a 77.00 a/c tune up. The service tech was Ivan Castillo he was on time and very nice he answers all my questions and worked very hard he checked everything and explained as he went along I myself learned a lot. This was the best service call I have ever had from any company. If all the techs are as good as Ivan everyone should call this company. Great job service champions I will refer your company to everyone.

Deb C.

06/10/2018 12:00:00 SA

I have been a customer of Service Champions for several years and they consistently give top notch service. They service my unit twice a year and every technician that arrives is smiling, polite and very knowledgeable. They make getting AC service a pleasure! Most recently, two technicians came, Brian Digirolamo and Omar Estrada and they were great!
Thanks to the whole team for giving such awesome, old-fashioned service....something that is rare in this world. Two thumbs up!

Mark H.

09/01/2017 12:00:00 SA

Very professional representatives. Our technician was late, which is why I'm giving 4 stars, but Service Champions is everything I'd hoped for and expected. Had to get my AC fixed last week and got estimates from several competitors before choosing Service Champions. Price was a bit more than what I'd hoped for, but high mark-ups are sadly common in this trade. Would call again if needed.

Sara J.

8/27/2019

Ivan... came out to fix my old A/C. He was prompt, polite, respectful and skilled at his job. I was shocked at the detailed information about my A/ C... he shared with me as well as my husband ! His goal was to fix our problem not sell us something new. He gave a comprehensive video of our situation and gave us many options .. which , we appreciated . He gave us enough information to make our choices on repairs or buy new .

He is to be commended for all the time and attention he gave to our air conditioning needs .

deb jones

Zuny Z.

11/06/2015 12:00:00 SA

Due to all the positive reviews on this company I decided to give them shot and let them come to my home and bid. The experience was not one I was expecting. Recently I had one of there competitors at my home and the experience was much superior, in fact the whole consultation lasted about 1.5 hours vs. less than 30 minutes. There quote for a new 3-ton unit with coil, duct replacement + all there accessories was about $15k yikes!. There competitors price under $5k with all the same guarantees and values.

Service Champions is a good company and every company and there employees has room for improvement, the potential here is massive however in my case my experience did not justify paying $15k

Annette H.

02/06/2017 12:00:00 SA

What a shame they felt scare tactics needed to be used on women in order to get business. My encounter with Service Champions was on 02/02017. Same scare tactic ploy. I contacted another company but they reported there were no problems; no need for repair or replacement.

Mirza B.

05/11/2017 12:00:00 SA

John Ruiz arrived on time for tune up of my air conditioner. He showed me every thing. He is very knowledgeable in the air conditioning equipment. He has a positive attitude and well mannered. I was happy with his service. I would recommend him to anyone.

Roxanne D.

11/02/2018 12:00:00 SA

I have received numerous (let's say at least 30) postal mail advertisements from you, Leland A. Smith. I've ripped them all up. I've called many times to the (800)481-9949 number to request to be removed from your mailing list.

I've never given you my name nor address. Somehow you've obtained it.
Now get rid of it.

I will NEVER, EVER do business with your company.

Please post a correct way to contact your office to have those of us removed that wish to be.

UPDATE ** I was contacted the very next day by the owner with a nice letter and a promise to get it rectified immediately.

Hoda M.

05/09/2023 12:00:00 SA

This is the second time we worked with Service Champions. This time was for detecting a pipe leak in our shower. Miguel Mendez cane over. He was friendly, on tone, and thorough.

He was able to run several tests and found the leak source. We had another plumber before, and he couldn't correctly detect the leak. So we are so glad we called Service Champions, and Miguel did a great job detecting the issue and giving us the estimate to fix the problem.

Also, their charge was reasonable.

Excellent, professional, and helpful company and team.

Allie P.

03/07/2016 12:00:00 SA

These guys are so great! Ive been using them for about a year now and the customer service never fails. I just had Daniel Pop come to my house to fix my A/C unit and he was so helpful in solving any problems and answering any questions I had. He informed me how old my unit was and suggested options for me without seeming like he was trying to sell me anything. always appreciated. I hate feeling pressured into buying something I may not need, this was certainly not the case. I was able to set up another appointment through him and it was easy as pie! Love Service Champs and wouldn't trust anyone else to fix my A/C or heating unit!

Richard S.

1/22/2021

Be very careful of this company. They are scam artists. The first time they cleaned my central air unit they said I needed a new pump. I declined. The second time they cleaned it almost a year later the serviceman never said anything about the pump. Then my air went out. They said that ice had melted down on the circuit board and I would have to replace the unit for 1600 hundred dollars. The salesman was so desperate that he dropped the price to 1300. The next day i had another company look at it and it cost me 140 dollars. Then I had an appointment to clean my furnace which I cancelled by the serviceman showed up anyway. I refused service. I drove away from the house but my wife was gardening in the front yard. The service man came back and hassled my wife after I was gone. Unbelievable. Do not use this company. They are polite and professional but they will steal you blind.

Karen K.

12/20/2017

After my posting at Yelp, John from service Champions reached out to me and asked about my issue with benji. John immediately contacted his contact at benji and they contacted me right away to ask about my issue. After few days, my issue has finally resolved. I've decided that this review is just on Service Champions customer service.

Mike H.

6/14/2017

Recently after moving into a new home, I subscribed to a Service Champions membership. Until now, I had never had a home with a central furnace, forced air and A/C system. It can be a comfortable convenience, but it requires a lot of work to make sure the system stays clean, efficient and safe. Service Champions sends qualified service technicians twice per year, to clean and inspect the system. I have an older system, and they have helped preserve it and make it last longer with their regular maintenance. Service Champions is a family-owned Southern California business, and their values are represented by each employee. For their help over the last few years, I'd like to express my thanks to Lisa Schaffer, Ray Gonzalez, Danny Manibusa, Hugo Deleon, Christian Zamora, Ricardo, Gabriel, Baltazaar and Gerald.

Deanna K.

9/29/2010

Watch out for their $77 tune-up for central AC or Furnace. It is a total scam. If your unit is older than a few years, they will not certify it ok, which then means they will not warranty their work. If you have a newer unit, you wouldn't be calling them for a tune-up.
What a coincidence that they have a positive posting the same day as I post mine.

B A.

10/27/2017

I'd be hard pressed to think of a company that has better customer service than this one. James came out to our place in RSM, and what I appreciated most is that he told me exactly what he was going to do every step of the way, and he also explained everything to me so I could learn about how the AC unit worked. He even threw in a free filter in the furnace unit on his way out. Will always call them first for any HVAC needs.

Jimmy M.

11/19/2015

Called for a regular servicing of our air conditioning unit. This was in June. The tech, Miguel, seemed to know what he was doing. After the work he tried to sell us $3,000 worth of duct work in the attic, which we politely refused. The months of June and July were cool so we didn't have to use our AC until August when it finally got hot. After about a day and a half we noticed our carpet in 2 bedrooms was getting wet. Then the laminate floor in the hallway next to the heater/AC closet was sloshing every time it was walked on. Took about 20 minutes to determine the source. The condensate pump for the AC condenser was not plugged in. The last person to access the unit was Miguel. I was furious. After many frustrating calls I at least got our fee refunded but had to replace about 20 square feet of laminate flooring and peel up the carpet to dry it out. The actual cost of replacement materials was nothing since I had some extra in the garage. It was the time to replace the flooring that sucked. Laminate was less than a year old and the carpet was only about a month old. The company stood by the competence of Miguel, even after I pointed out that the replacement air filter that Miguel had installed was too small. Proper dimensions for the filter are clearly labeled on the housing. The response team that came out of course put the blame on my system and said that the pump's loss of power should have scrubbed power to the AC unit. Wow. These guys should be called Service Chumps and shouldn't even have a license. This actually happened a few years ago but I never took the time to slam them on Yelp until now. We keep getting junk mail from them even though I told them to stop. I would avoid these guys if at all possible.

That's pretty funny Leland. Look me up under James. You keep sending me junk mail. I talked to some of your service managers and they basically told me to F off while saying how competent your technicians are. Horrible experience, my worst ever for a home project.

Jonathan T.

06/03/2023 12:00:00 SA

We became members after we bought our house and my goodness they are the BEST! We had our air conditioning replaced and just today had to get a new water heater. Servicemen Eric smart and Steven Garcia were nothing but helpful. Our 3 dogs would NOT leave them alone and they were so kind and patient with them. On top of it all, after a successful installation, they cut up our small tree into pieces that had fallen over and put it all away! 100% recommendation them and their excellent services!

Kris B.

05/07/2016 12:00:00 SA

Michael O was extremely courteous and helpful. Even the people taking the phone call where nice. When a different person called back to confirm the appointment, she was nice, too. I would recommend this company based on their friendliness alone! We just needed a check up, but Michael O spent 30 minutes showing me actual pictures of my AC and heater so I would know what he was talking about. He knew I already had a home warranty, so he wasn't trying to sell me on anything I didn't really need. I would recommend Service Champions to anyone.

Twan D.

04/07/2022 12:00:00 SA

Eusebio came to help to unclogged the drain in our kitchen. He's professional and friendly: explain to us every steps of the way. The job well done. He even went xtra mile putting degreeser to make it last longer. We're very please with his service. Will have him come back again. Thanks Eusebio and service Champion

Linda P.

8/21/2020

I can't say enough good things about this company's ethics and quality of service! I had a new AC and heating unit put in on one of the hotest days of the year! They have very high standards that come from founder Leland and is instilled in each person I interacted with! Angelia was a knowledge caring sales rep who really knows her stuff! She listen, assessed and made us an amazing deal. Her 4 man installation team if Cristian. Ricardo, Ricky and Jessie were true experts and professionals. They worked as a team and didn't stop until the install was done to the highest of standards. They took pride in their work while being humble, good spirited and respectful. They cleaned up after they were finished and explained each unit while training us on the new thermostat. Spending that much money usually makes me nervous that I made the right decision. This is a company I'm confident that I got the best in the business! I give them my highest recommendation.

Thomas W.

12/24/2017

Still 5 stars. I can't find another AC & Heating Company as honest and reliable as Service Champions. I am a member of their monthly service contract and it comes with an AC Check + Furnace Check.

So as a homeowner you do need to pay for an AC Check + Furnace Check and that runs about $70-$100. Having it included in the monthly service contract makes this an exceptional value.

I recently had Conrad Schleicher over my place to inspect my heating unit. Before he arrives, I get an email with his picture on it. He shows up on time and is clean cut. Puts out a mat in front of my door and puts on booties so it doesn't track dirt in my house.

He was very sincere and took his time inspecting every detail about my furnace. After the inspection, he made some recommendations and there was no hard sell of anything. Since my home is only 4 years old, he drew us a diagram of the unit and showed us pictures. Occasionally, my 3 year old daughter would be in his way but he was very polite and well-mannered toward her interruptions.

The best part is that they call me in the early Summer and remind me to schedule the AC Service & call me in the early Winter to schedule to Heating Service.

It doesn't get better than this!

Diane P.

8/13/2013

This company runs quite a scam. I took advantage of their $77 tune-up special. I am careful to maintain my heating/air conditioning system, and thought an inspection and tune-up would be a good idea. Mike was very slick in finding problems with my system right away - even thought it hasn't given me a second's worth of problems. He also told me several times my system was nothing special. My contactor was pitted and burned, my fan motor was leaking oil and there were other problems he said needed to be addressed right away. If my system were 10 or 15 years old, I might have at least given some thought to what he was telling me. But this system is fairly new. When I wasn't buying any of what Mike tried to sell me, he became very irate.

This company has a very impressive brochure. They might be able to fix an HVAC system that isn't working, but don't let them near your working system. You will end up spending hundreds of dollars unnecessarily.

Anthony S.

7/23/2014

The worst! I paid $69.00 for a WRONG diagnosis. Was told my AC needed a new compressor at $3,000 to $4,000 (the unit is approximately $1,800). All my AC needed was to repair a coolant leak and to be recharged with freon. DO NOT USE THIS SERVICE!

Shari S.

09/06/2020 12:00:00 SA

I initially gave Service Champions only two stars because it was Labor Day weekend, hellish heat and my AC unit stopped working. The fan didn't turn when the unit tried to start. I called Service Champions around 7:30 am, and got their answering service. Was told they'd contact me back. Now, it's 1:00 pm, and still no call back. I call again. The same gal who took my info the first time, asks for it again and says someone will call me. It's now 2:30 pm, and STILL no call. I called again and was disconnected after a few rings. I tried to get through 4 more times, and my call was disconnected each time. This was obviously intentional and I hope to get this little gal fired. She's VERY bad for their business.

I called one of their other service numbers online, and got someone decent. She was very patient and sweet while I related my experience and told her how desperate I felt (and trust me folks, desperate isn't in my vocabulary). She promised to get back to me, and did. She said they only had a skeleton crew working, and the earliest they could get to me was Tuesday morning. It was Sunday.

I was stranded in 122 degree weather, it's now 91 degrees INSIDE my house, I'm practically having heat stroke at nearly 71 years of age, and my animals (3 cats and a dog) are suffering terribly. I've used this HVAC service for about 2 years. The twice a year checkups on my heating and air unit have been marvelous, and I've liked feeling more secure they're kept in good working order... until now! I was so upset I posted a scathing review.

I soon heard from Wyatt, SC's manager. He was asked by Leland Smith the owner, to call and arrange for me to get help. They were able to find a tech to send me that evening, and he fixed my AC unit. Wyatt had said when he called, I'm so sorry you've had this trouble and we wanna make it right~ we'll do whatever repair is needed at no cost to you (color ME super-grateful!).

Rick the tech DID fix my AC. He was efficient and very nice, even though he'd had a really long drive to get to me. I'm so happy the company's owner cared enough to get the ball rolling and help me out of this truly dire situation. My inside temp was 96 degrees when Rick arrived around 6:40pm, and I was feeling a bit faint.

My house started to slowly cool down after the repair. I needed a new voltage regulator/condenser. Small unit, quick fix, big price tag~ but I was (thankfully) charged nothing for this repair. As I understand it, the condenser is like a car battery. If it wears out, nothing in the unit works.

As my house cooled, I can't tell ya how appreciative and grateful I felt that Leland Smith and Wyatt had come to my rescue!

Wyatt helped me understand the parameters of my service contract when we spoke. Members get a 25% discount on all repairs. My monthly recurring membership charge only goes toward replacement of the unit. I'm still chewing on that and deciding how I feel about it. Makes sense for the company, of course~ but it's gotta make sense for Me, too.

Overall, I'm happy, and that's a far cry from where I was earlier in the day! I've owned a few service businesses during my lifetime, so I fully appreciate what it takes to turn a frown into a smile. It requires character, integrity, empathy and a real commitment to the care and well-being of others.

Deborah C.

3/21/2023

Miguel did a great job, very detailed, thorough and explained everything he found and fixed including what should be done.

Carol W.

11/05/2021 12:00:00 SA

This company has exceeded my expectations! Was not easy replacing heater and ducts under the floor of my 1956 home. The heater equipment is in a concrete, rectangular space, with access through an even smaller trap door in the floor! From the sales rep to all the guys doing the various phases of the work. Professional, knowledgeable, strong work ethic! Even did some extra things, above and beyond. Thx Mike, Ruben, Johnny, Christian, Alejandro!!

Sarah T.

6/15/2023

We have used service champions twice over the past year and both visits have been wonderful. Westley and Jason were our technicians and they were polite, friendly and went above and beyond helping with our hvac system. We chose to get the membership which has a great value and are so happy we did! They contacted us to schedule our summer service which was free of change with the membership. I highly recommend this company!!!

David C.

11/27/2015

Very friendly and got the job done.

Highly recommended. Omar E is an asset to your company

Celia T.

2/17/2023

Our Service Champions technician Rafael Barraza was EXCELLENT -- his prompt arrival was commendable considering we called on the day that we had urgent work needed to be done, which was replacing old corroded water valves and gas line pipe, needed to install our new LG washer & dryer. He discussed with us what were our options to address where and how the new water and gas supply lines will be installed. He was very patient with our questions, making sure we reached a decision we're pleased with. He worked efficiently and he left his work area very clean. We are very pleased with the water and gas pipe installations.

We're grateful to Rafael who didn't make us feel rushed --- he moved our old washer & dryer so we can dust and vacuum all the dirt that had accumulated for so many years under and behind the machines. This trait of Rafael was a big plus for us!

He also took the time to look at our old water heater and possible corrosion on existing pipes. He explained tankless water heaters and water conditioning. He discussed rebates and credits offered by the State for home energy efficiency programs. Thank you, Rafael.

Christina C.

09/07/2017 12:00:00 SA

We really wanted to like Service Champions. After hearing their ads on 9.59 The Fish they were the first AC company we chose. To say we are disappointed is an understatement.
Our first service was in May because our AC wouldn't even turn on. Come to find out our dogs urine had destroyed the unit. Totally understandable, we had no idea that was even possible. In addition, there was a leak somewhere. Our tech said he could add the R22 (of course the most expensive refrigerant) and see how much the unit needed. Once all the refrigerant was in we found out that the unit holds about 10 gallons of it...of course! $500+ for the first visit. The house cooled down...for two days! We called and they told us we needed to get a whole new unit. We tried to use those state programs, no luck! Out $500 and signed up for that monthly membership.
June comes along, we find a new to us unit and Wahoo we have air!
August comes along and air stops working. We call SC and a tech comes out the next day...great!...not so much! We were told that we needed all types of new equipment that would run over $3-4k. We ask why and what was wrong with the unit. No clear explanation. Fuse? Fan capacitor? Compressor Saver kit? New condenser? The tech says there's plethora of issues but couldn't pinpoint one...just tried to sell us random things. My husband got attitude when he questioned the tech. Then the tech became upset because we only had a fuse changed. He changes the fuse and we pay $100, within 2 hours the unit stopped working again...blown fuse! We call SC AGAIN...its Labor Day weekend, 100 degree temperatures, no tech available until Monday (Labor day) between 5-7. New tech calls Monday at 715 asking to come check out the unit but would not arrive until 8. Not ok! We say don't bother showing up. Tech says call dispatch tell them you canceled. Um nope! We call the next day, we concede. SC wins. They take our money and we still have a broken AC unit. As a good faith they refund four months of membership ($80). It's better than nothing I guess.
We have a new company coming out this weekend. No sales! No nonsense!

*****UPDATE AS OF 9/20/17*****
I have never been more impressed with a company's level of customer service in all of my life! After receiving a phone call from Mr. Leland Smith on Sunday, he assured us that our issue was a priority and the company would take whatever steps necessary to get our unit working again. Sadly, our AC needs much more work than we had thought and we will be needing an entirely new unit. We tremendously appreciate the great lengths that Service Champions has gone through to get us answers and try to help us have a fully functional AC unit. Thank you! Thank you!

Mikaela A.

5/13/2014

David wrote - For years I have been receiving the mass mailing challenge to get preventive maintenance to ensure reliability during the summer. I kept thinking this guy is right but I didn't want to admit it. However I would not want to face my wife and family if the HVAC unit failed during the summer again. I am an engineer for a fortune 500 company and I have been trained to rely on predictive maintenance on equipment for our customers. I realized after losing a capacitor at the peak of last summer, I need to do something different. Calling or scheduling online is simple and they respond fast. I was assigned Luis Ortiz from Service Champions. He arrived when I requested. He was thorough and looked at everything from the ducting, temperature difference, Amp, mF and voltage. I followed him into the attic to validate his concerns. All electrical connections where touched and tightened. He cleaned out the condenser housing and my unit is like new. All repairs needed were identified, predicted failure at my capacitor due to some high draw issues he defined some root causes and he gave recommendations to improve performance with the ducting and intake return. It was the best $77. I will recommend them to my colleagues and family if they want a no surprise summer.

Lily H.

11/07/2017 12:00:00 SA

I had another great experience with Service Champions today. This time, they came to do the annual maintenance of my furnace. Andy W. arrived at 10am, right on the dot. I always appreciate when the service people come on time. (I was also given a 2 hour window....hello?
how often does that happen??) He was thorough, clean and efficient. He even didn't mind all my dogs jumping on him looking for attention. He loves dogs too! He cleaned and vacuumed all the dust buildup, and reminded me that I need to change the filter more often for better efficiency. He didn't try to sell me anything, or tell me something needs repairing. He did make me aware of some wear and tear, but nothing that needed immediately repair. A very honest company. I'm a current Champs Reward member, so with my monthly fee, I get one free AC and one free furnace maintenance per year.

Thomas M.

6/30/2022

We are members of Service Champions Rewards Program and I would strongly recommend that a home owner/renter should join . To date we have used their air conditioning service twice and each time the service person was excellent.

This time we used their Plumbing Safety Inspection service and it far exceeded our expectations . Marco was our service agent ( Adrian is a trainee, who was with him).
Marco was the best service person we have ever worked with in over 40 years of home ownership. He was knowledgeable and answered every plumbing question in a clear manner. He was courteous , organize and very friendly . He cleaned up after he finished each job. He prioritized the work that needs to be done to keep our plumbing system working and safe. He tested every system and explained the results - example water pressure gauge and tap water.
Adrian is lucky to be in this companies training program and learning from Marco.

Stephen P.

6/17/2016

Update 6/17/16

So my post was only up but a couple of hours before I received a call from the GM at Service Champions, John Hogan. I missed his call, but he left a voicemail (on my cell and home) that was sincere and genuine about how Service Champions had failed my expectations. When I called John back, he was professional, genuine, open and honest. He didn't make excuses, he went above and beyond to ensure I was happy with the the final result, both the work and price. We spoke for quite some time came to a mutually agreed new price on the work done. I ensured that he understood that I was beyond pleased with the service, the workmanship and the overall experience from the beginning, the price was the only concern. John offered to send out his Sr. Tech, Gary right away to discuss the pricing and the review all the work done. I ensured that I had not one worry about the quality of the work. So even after we agreed on a price that was a win-win for us both, John still offered to have Gary come out in the next week or two if I wanted, which I will taken them up on. I must say, my wife and I are still stunned at this level of service and ownership that Service Champions has shown. I know I even mentioned it prior, from the first minute, there was no doubt in the service levels across the board, from the people on the phone, to the sales team, to the installers, but John just proved that Service Champions live and breath this level of service. They have made a customer for life at of me and I will recommend them to everyone!!!!!!

Prior post (6/17/16)

We just had a new system put in, all new condenser, coil, furnace, and all new ducting. Though we are very please with the end result and the overall service of all the employees we worked with, I am quickly realizing how much we were over charged, nearly 50% more. We made the mistake of not getting other bids up front and I have been calling other reputable shops after the ]fact and they are stating we paid anywhere from $8,000 to $12,000 too much for what we got. Most of the time when I explain what we got and what we paid, most of the other shops immediately guessed Service Champions? I feel like we were duped. I know they do good work and have excellent service, but in hindsight, we shouldn't have given into the sales tactics. I am currently working on getting other bids and looking to see if I can get any of my hard earned cash back. I put in a call a couple of days ago to Service Champions and they said my sales guy would call me that evening or the next morning. Still no word, they know it is in regards to being over charged. I did just have them come back out today for adjustments and the gentleman was great. I would give more stars on the service, but knowing how much we over paid just makes me makes my stomach churn. Also, on a side not, they did double charge my card and max out my credit card for 3-4 days as well, but that has been resolved, though it took about 4 hour on the phone with Service Champions and my credit card company. Will update if I get a call back in regards to paying such an over inflated price! ALWAYS get other bids, don't make the same EXPENSIVE MISTAKE that I did!!!!!

Ron S.

6/14/2023

Highly recommend Service Champions for your plumbing and HVAC services. Today I used their plumbing service to clear a bathroom tub drain. Their plumbing tech Marco Mateo was clean, efficient and above all courteous and friendly. He even cleaned the residue from our tub! Glad to be a member, it saved me on the price for their excellent service!

Laura E.

02/10/2022 12:00:00 SA

Absolute crooks! They quoted us $50k to replace our A/C and HVAC units on our two 2 story home, whereas other companies quoted us $10k-$16k for exact or similar models!

Out of the 4 companies we consulted with, Service Champions was not only the most outrageously expensive, they're also the *only* company that told us that our ductwork was completely shot.

All the other companies inspected the ductwork in the attic and said that our ductwork is fine. Replacing all the ductwork added an additional $7k to the Service Champion's estimate.

It all started last year when Service Champions suggested we get a tune-up on our 30-year-old Trane HVAC/furnace.

They took everything apart and put it back together.

They also took the liberty of placing their company stickers on the outside of our HVAC. These stickers have scare tactic language on them, like Warning! Do not open equipment! You may void an existing warranty. (See pic). Well, how are we supposed to replace the air filter if we're not supposed to open the unit?

(Later, while getting other bids to replace the unit, other sales associates commented on how Service Champions should never have left a bunch of loose wires sitting directly on top of the air filter - see pic.)

2 months later our furnace motor suddenly burned out. We've NEVER had any problems with our HVAC unit ever until Service Champions took it apart and put it back together.

They recommended we replace the motor for $600, so we bought a new HVAC motor from them.

Then several months later we noticed water leaking from the HVAC unit, despite the new motor they installed.

So we had them come out to get an estimate to replace both the a/c and HVAC units, since they were original units from when the house was built.

But here's the thing, if you're in need for estimates for a new a/c or HVAC unit, do NOT fall for Service Champion's Dog and Pony show. This is where the tech comes out but then says he needs to come back-- but next time bring his supervisor.

This is their classic bait-and-switch sales funnel tactic they use, where they team up on you, (or in this case, my elderly mom who's a widow), and tell you about everything wrong with your units.

The tech will inspect your coil, compressor, etc., and declare that they're unsafe and/or in disrepair, only for his supervisor standing there to nod and confirm all the lies the tech spits out.

Not only will they team up on you, they'll insist they inspect every single room in your house so that you feel they're being thorough and considerate.

Towards the end of their inspection, I was in the other room while I listened to West and his sidekick chat up my elderly mom, buttering her up with small talk--so blatantly obviously trying to get on her good side.

They do this so that when they drop their outrageous bomb of a price tag on you it (hopefully) won't sting as bad.

The pathetic thing about West and his sidekick is that he didn't even have the guts to say the actual $50k number out loud.

Why? Because deep down they know that number is outrageously inflated and that it's morally wrong to try to rip people off like this.

Luckily for my mom she changed her tune and spoke up, telling West that she had sticker shock.

Their instant excuse is that this high price reflects the top-of-the-line equipment.

They go on by saying that everything in the proposal is fully customizable and that you don't have to go with the quietest, most expensive unit or add on the additional air purifier, etc.

But instead of saying their outrageous number out loud, Service Champions will shove their laptop in front of you so that you see their lousy proposal and read off the breakdown of the outrageous numbers yourself.

These men have ZERO morale and no backbone.

To further prove Service Champions is an unethical and deceptive company, they did some plumbing on the house a year ago.

My mom had signed up for their monthly program to get discounted rates on plumbing services. You pay Service Champions a monthly flat fee of $20.00 and you get discounted rates on future plumbing services.

Well a Service Champion plumber installed what's called an accordion slip-joint tailpiece for the guest bathroom drain. Slowly but surely we've noticed bad smells coming from that bathroom.

I hired a *real* plumber to come out last month and install a new faucet for the same bathroom.

He took one look at the pipes underneath the sink and said that he'd have to re-do everything and that those cheap accordion slip-joint parts that Service Champion put on should *never* be used because bacteria and mold collect in all those little accordion folds within the plastic.

Not only that, but this other plumber explained how sewer gas was pooling and coming up through the drain pipes, which explains why the guest bathroom started having a bad smell to it.

For replacing our units, we went with Air Care. They install Trane products, which are top rated.

Tommy T.

11/06/2018 12:00:00 SA

I got my heater serviced for an annual maintenance. Robert the technician guy made sure i understood everything that he was going to do and was very patient with me. This guy has excellent communication and customer service skills. He spent a lot of time making sure my heater was working properly. I'll be a repeat customer due to the service he provided. We need more people like him. Very happy with the work. Also, the receptionist team were really nice.

Leslie K.

4/15/2019

After some initial missteps, this company did come thru and make everything right. Again, the actual service people were always great - our problems were with sales and management, but the company owner stepped in and made sure that everything went well.

Jonathan L.

02/04/2022 12:00:00 SA

Carlos did an amazing job. Was quick and honest and I have always had great work from the team at Service champs. I have the membership so the cost of the initial consultation was $19

Dan B.

6/18/2018

Leland S.,

Omar came out and did a fantastic job cleaning up the AC and replacing the motor capacitor, but my concerns with how the pricing is done for repairs is still a concern and was not addressed...
I understand the lifetime coverage on parts replaced under warranty and is fantastic, but when the initial cost is 40 or 10 times the cost of the actual part it isn't cost effective. Regardless of training and new vehicles part of the cost...
I really look forward to working with John Hoven and my new system as I know they do a good job, but the price will determine the system purchase...

Kathy M.

6/30/2022

Our experience with Service Champions started with a small air conditioning repair that we were very happy with, great technician. Their pushy upsell tactics scared my 90year old mom and the projects grew. Thinking that we were happy with initial work, we choose to upgrade her plumbing, pipes, house filtration system, etc., over $20K. However, projects started on April 11, 2022 but are still incomplete on June 30, 2022!!
Sandra in customer service is the only person that deserves a paycheck. Multiple appointments, miscommunication, poor workmanship, requested help from a Service Manager who sent a plumber who was on his first day of work resulting in a second failed city inspection. They were adamant about wanting full payment on time, wish we had withheld funds pending completion. No one cares...no coordination between departments, missed appointments, no followup even after we sent a letter of unacceptable performance. My only recourse is a bad review so no one ever has to go through this kind of frustration. Do not fall for their advertisement, personnel are not trained sufficiently, no customer skills, pushy smooth talkers to earn commissions. Do not use Service Champions!

Sandra R.

06/06/2019 12:00:00 SA

I have been with Service Champions for a number of years now, including their bi-annual service contract. Recently, the rep sold me on a new filter that cost upward of $1,000. I was amazed that it took him about two minutes to do the necessary upgrade and install the filter.
The last time the rep was here, he showed me pictures of failing ducts, claiming they were mine and wanted upward of $2,000 to repair them. The rep from another firm just left my house, and he was unable to find any problems with my ducts.
Needless to say, my relationship with SC ends as of today.

Shirley O.

7/27/2013

BEWARE. Not a happy experience! I believe this company should be investigated.
I'm wondering if the 5 star ratings are real.

Greg M.

02/11/2016 12:00:00 SA

On 2/11/16, we had two technicians from your excellent company Service Champions, come to our home for some overdue and much needed maintenence on our crawl space air ducts. These were secured and sealed where the connections were old and were loose, by Victor Hernandez. He and his supervisor Jeff, who also came out, were both highly professional and knowledgeable in answering my several questions. Also installed was an Air Scrubber unit. Victor also helped me through the finance papers and made valuable recommendations for future improvements. This was the second visit from Victor, really the follow up visit to his first maintenance visit begun on our heater in January. He very professionally solved any problem found. I looked forward to this visit today, knowing we were in good hands to improve the quality of the air in the house as it has been quite unhealthy. The price for today's work was very resonable. Our family has used the services of your company for years and it is the only company we want to work with. I would recommend Service Champs to anyone!

Greg Mitchell

Salvatore A.

7/21/2023

My air conditioning was freezing over and the service champion tech, Raymond Herrera corrected the problem and spent extra time inspecting the rest of the unit in order to make sure it was in good operating condition. He also made suggestions that could help extend the life of my condensing unit. Thank you Raymond and thank you Jacob for your prompt and thorough inspection of my AC unit.

Marcie E.

02/02/2017 12:00:00 SA

I had a superlative experience today with Service Champions Heating and A/C and their technician, Steve. I accepted their offer of a $77 tuneup of my heating system. Imagine this...they spent an hour inspecting and cleaning, replacing the filter, walking me thru what they were doing, and gave me a clean bill of furnace health. No games. I loved the technician, Steve. Informed, clean, careful of my house in his paper shoes, thorough and clearly very smart. I ultimately agreed to their maintenance plan (NO hard sell) because they will service both heating and A/c for $15 dollars a month, WITH those charges contributing to replacement of the system if ultimately required. Cancel at any time. When Steve left, I had a high trust level. I really like this company and am very pleased with the quality of their service.

Terry H.

06/10/2023 12:00:00 SA

Raymond from Service Masters did a great job tuning up our heating/cooling system. He arrived on time, then spent several hours checking and servicing the system.
They are highly recommended.

Bill J.

06/09/2017 12:00:00 SA

I called S/C to do an early season tune-up. A/C works, but had a couple hard starts the previous season. Price was fair for the tune-up, but it felt like a shake down. Tech quoted to replace working components (fan motor) and to add a booster to aid in start-ups. Since A/C was functional, I held off on what would have amounted to $800+ in repairs.

I later found the booster that he was pushing on A'zon for ~$60. S/M quoted me over $300 for part alone. I would accept a 100% markup. At 500%, I'm calling you out! I installed it myself which was very easy. Just kill power and plug in 2 spade connectors. No soldering. It works like a charm.

Folks, if you find yourself with a hard-to-start A/C, look for the Rectorseal KS-1, then take your spouse out to a hella-good meal with the savings.

Only reason I don't give less stars is that it appears that ginormous markups are common in the trade.

S/C: Apologies for the harsh review, but there's no excuse for being so predatory.

Chris C.

5/14/2021

It is unfortunate that I am leaving this review considering my experience with the service rep on the phone was great. She was very friendly and professional. However I was informed that it would cost me $99 just for a dispatch fee to have a plumber come out and 'diagnose' my faucet issue. I am very aware of what the actual issue is here as I have been receiving 'free' estimates (including dispatch) from competitors. It's just unfortunate you'd be willing to lose out on business based on this $99 charge. I understand it is a time commitment to send someone out to properly assess the issue before work, but I am local (brea) and know what the issue is already. Why do I need to be charged to confirm that?

Phil S.

02/03/2017 12:00:00 SA

Several weeks ago i received in the mail a letter from Service Champion's Leland Smith offering to check the central heating furnace specifying the benefits of performing a professional preventive maintenance and the thoroughness of their services just for 77$ and that i would pay for itself and that if the furnace breaks after being serviced they will cover the cost of the repair.
As most people are, i was skeptical...
77$ is kind of cheap for a furnace overhaul, but to a business professional and if done right from the service point of view it is a great business model in the overall picture.
Anyways, I later called them mentioned the $77 service value, the lady on the phone was VERY professional, through and spoke clearly and to the point, and answered most of my potential questions in advance of me asking them which helped me get a bit of confidence into the business.
2 weeks later, Tyler, the technician was to shop up, and he did, right on time on January 21st, which was at 10am on a Saturday morning.
He did his service, took the furnace apart and cleaned it. My furnace and the entire HVAC system is just 5 years old, but i thought why not do this preventive maintenance.
My thermostat is Nest so the heating or cooling won't start unless it's needed or in the schedule etc.

The technician finished his assembly,cleaning and putting things back the way they were, and to test his own work, which is cool, he used a special bypass wire bridge. Once finished i gave him a tip, paying him $100 instead of $77.
Little that i know that he forgot the bypass wire connected inside the furnace box !!!!
The heating would run non stop until a sensor would shut it down or until my house would have burned.

So, he turned the settings back on, showed me things work again gave me a receipt and left.
I left to work, then my wife calls me that the furnace won't stop and it's 87 degrees, then later 92 degrees in the house.

I left from my office in an emergency, come home, and turn of the HVAC breaker to try to figure out what happened. I found the wire connected inside, took a photo and disconnected it, so my furnace stopped running.

I obviously called Service Champion, told them about the mistake they made and the potential consequences, they seemed apologetic and told me they will send another technician couple hours later to fix it for me and note the file.

Well, couple hours later might have been to late !
I removed the wire myself and later a technician came by and picked it up.

On the 21st Ii overpaid the technician because i was happy with him and hoped for him to keep the extra cash for the job he did.
Today, approx 2 weeks later, i received a check in the mail for exactly $23.
This shows the integrity of this company !!

RARE are the companies that have 100% financial integrity. They simply advertised a price, did exactly what they said they would, and charged exactly what they said they would charge.

Given the mistake(fairly big one, could have had dire consequences) i believe it was a simple mistake, and i appreciate the financial honesty.

Ask yourself this: how many companies this return the extra money back to you, if you paid them more weather intentionally or not ? Not many.

Would i call them again ?
YES.

Ken L.

7/19/2018

Brent was great, very professional.
tuneup the unit and it's running like a champ!
Been with service champions for over
10 years, never disappointed.

gem m.

7/21/2014

We have been using Service Champions for our A/C maintenance service and troubleshooting. Our recent service completed by Andy M was very helpful. Andy came out to troubleshoot our A/C and was able to provide a report of his findings and suggested scope if work. However, I opted out on the repair because our A/C is still under warranty through our builder. But should we ever need a repair, I will give these guys a call again just because their quality customer service and will continue to use them for our annual mainteance. Thanks Andy M!!!

Pravin T.

5/22/2020

I received a letter in my mail from Service Champions regarding their pre-summer AC tune-up offer. The details and check-points of the tune-up looked very promising to me. So I called their customer care center and scheduled the tune-up for my 2 AC units.

Their technician Greg came on time as per the appointment. He is very professional, skillful, and polite. He adhered to Covid-19 guidelines, he was wearing masks and gloves.

He unassembled and cleaned my AC units in my backyards. He found two wiring issues and fixed it right away properly.

He checked the attic for fluids, water flow, etc for the AC unit.

He ran the AC unit and tested each of the rooms for the AC vent for cold airflow and temperature. Now AC fans run quite smoother after the tuned-up.

I am very pleased by Service Champions's upfront charges and their tech. Greg's professionalism.

I recommend their service if your AC needs a tune-up or repair.

Mary Lou R.

06/08/2022 12:00:00 SA

Had great service from Service Champions on 6/8 in Brea. Needed water heater to be flushed and Miguel Mendez showed up on time and was very pleasant, professional and knowledgeable. He explained to us what he would be doing and how and answered all our questions in great detail. He went about his business and kept us informed during the process. We were very impressed with Miguel and Service Champions and would recommend both highly.

Cliff & Mary Lou Riddlebarger
Brea

Karyn P.

8/17/2021

We have a maintenance plan with this company (Formerly Avis) our technician Juan Castillo arrived on time and thoroughly went over every inch of our a/c system. This is a twice yearly upkeep maintenance that is totally worth the money. I feel very relieved to have this done to prevent any trouble during these recent heatwaves.
This plan also puts you on the top of the list for repair if your system breaks down. We are so pleased with this company, that we also just enrolled our son's condo.
10 plus stars!

Guy L.

9/17/2018

I absolutely love this company for many reasons, but primarily, I do NOT feel like i`m getting burned by any means. The service is the type that more company's should model, Ive used a couple things for my own presentations. Frank is our regular Service tech, he made us feel so confidant in our choice to use Service Champs.
You will not go wrong using this company.

Elaine D.

9/28/2022

Francisco showed up right on time and made me aware of several things that need repair in the future ...he was pleasant, very knowledgeable and fixed the flapper in my toilet and also lubricated the pulls in my showers so they are not so difficult to maneuver.

Brian L.

1/28/2018

Update 1/28/2018 - After Service Champions learned about my bad experience from the earlier Yelp review, I have to say they really went above and beyond to set things right and it's changed my opinion of them. The owner, Leland and multiple managers reached out to me personally to apologize, they sent an expert technician out to review the system and make any necessary repairs for free, offered a refund, and committed to have training sessions with the employees to nip the upsell scare tactic in the bud.

No company is perfect but I really was impressed with how serious they took this and felt like they genuinely wanted to set things right. It's yet to be seen if this new and improved ethical, customer-first mentality from management will make its way down to the every day service technicians in the future, but I'm hopeful. Thank you Leland for putting your customers first.

K H.

6/18/2023

We've been Service Champion customers for over ten years. We were so please with our installation and service, we recommended them to my mom. We were fine with getting quality work done and being offered upgrade opportunities. We could take or leave them. Seemed like a good business model. We were a bit concerned after a recent visit at my mom's property, where a manager had to be called in to fix the AC after a tech didn't reassemble it properly. We also had a tech that tried to sell her on an upgrade that was ridiculously overpriced. We chalked it up to the individual techs and continued with Service Champions in spite of the situations. The last service visit, however, was quite unfortunate. The short version of the story is a technician came out and said that Mom's unit needed $500 of work, not including the new filter. There was something about the amps being out of range and burnt wires, a potential hazard. The home is now a rental. The property managers had another AC guy come and inspect the unit. He said the photos from the tech were fake, the amps were fine, and what needed to be done would be much less money, more like a simple service. He also mentioned that the pay structure at Service Champions incentivizes dishonest work.

Needless to say, we were appalled. When a company offers excellent service and sells optional upgrades on commission, that's one thing. We're very pro-business, and we appreciate a good sales pitch for a good product. To fake photos and lie about repairs needed, however, is beyond the pale. We've canceled our service and my mom's.

Nate S.

5/28/2022

Brian Martinez came out and performed a very thorough AC tuneup/cleaning. He was on time, very polite , and knowledgeable.

Amazingly he did a good deed for free and removed several weeds/vines that were sneaking into my carport. Great guy . Will ask for him next time.

Tom M.

8/17/2021

Very bad service, they came clean AC, but the guy made the freon gone. I called them came second time, and they checked AC, and they said the air conditioner doesn't work, and you need to replace a lot of things, and it costs thousands of dollars, then I called someone from another company, and just added frions, AC worked good, so you have to be careful not to be deceived by them.

Janell L.

7/24/2023

I wish i could give them a negative number for a review. This company is the biggest ripoff. They quoted a poor older couple 28,000 to replace a 3 ton A/C unit. Come to find out it was only a capacitor that cost 49.00 . The unit works beautifully. So sad ,that this company was trying to rip off a older gentleman with cancer .. I warn you . Don't trust this company.

Sarah E.

11/11/2021 12:00:00 SA

We have a service membership with Service Champions (previously AVIS). We receive amazing service every time a technician comes out to service our HVAC. Today, technician Edward Han went above and beyond! He came out today to service our heater and explained everything thoroughly. He was so sweet and helped my disabled dad around the house to show him the work he did (My dad likes to be hands on with repairs so he was very curious). He even helped us schedule an appointment to get our water heater checked out. The repairs were covered by our warranty and the new filter was more affordable with our membership discount. Thank you Edward! We hope to see him again for future maintenance!

Lindsay L.

03/11/2017 12:00:00 SA

They take the 'service' in their name seriously. Miguel Fernandez showed up on time, kindly walked me through every possibility of what could be wrong & analyzed which solution would be best for me ... given the age of my system (replace vs repair). Definitely will be using them in the future!

Lynette M.

10/27/2017

Kenneth! Make sure you request him. He's extremely personable and took the time to educate us on our AC/Furnace. We've had how many different kinds of service companies out to our house over the years, and this company (mainly Kenneth) really went the extra mile. Starting with the welcome mat at our front door that said Service Champions, down to polishing our AC unit exterior. Kenneth took his time and paid attention to details. He reviewed maintenance and educated us on how to get the most out of our units. Thank you Kenneth, you did a great job! We definatly recommend this company.

Akili O.

3/31/2021

Our tech ; Ryan Ray was absolutely the best, very courteous and helped out to the best of his ability.

Linda P.

8/13/2014

I received a postcard advertising a $59 tune-up and cleaning for our furnace and air conditioner. Too good to be true, I thought. Everything went smoothly and I was not pressured to buy additional services. Cody arrived on time and was very professional. He took the extra time needed to service our unit properly and told us what our options were going forward. Great job! Will use again.

Lily C.

1/31/2018

Kenny Neyra from Service Champions was very professional and detail oriented. He explained what he was doing every step of the way and showed me what was taking place. He even drew a picture and explained it to me how the system works and the problems. I found him very reliable. Thanks Kenny! I really appreciate it.

Martha R.

01/03/2022 12:00:00 SA

Service Champions sends another friendly and thorough technician! Over the last couple of years, I've been a client of this company and Service Champions doesn't disappoint. Tyler came out to our Long Beach home to service our heater. He was a model Service Champions tech and I will be requesting him to come out to our home again for sure!

Judy A.

8/22/2019

Call to get some service for a triplex in Santa Ana, Monica answered the phone, After speaking to her briefly she informed me they don't service apartments. I asked her if I could possibly speak to a technician that came highly recommended, she refused to let me speak to a technician, I asked if I could leave a message for one of them to call me.

***UPDATE***
After 5 minutes of me posting the review I got a call from Rudy, who was super super nice, apologized if I believed I got poor service. Rudy is sending out a technician to look at the property, waiving the fee to evaluate the units.
I hope they would be able to fix the units, he was extremely professional, trying to make it right, he exceeded my expectations. Let's see how the service goes I'll keep you all posted.

***Update***
8/23/2019. As promised Rudy sent over a technician that arrived on time and promptly. and evaluated the AC/heating service unit. Just got back to the office I got a phone call from Rudy explain the situation to me and was very honest and fair. As promised I was not charged for the service call it was absolutely free. Awesome service hope to work with them in the future trying to resolve some issues in the apartment but I highly recommend when you call to ask for Rudy. My tenant said Jeff was professional and courteous. Give them a call first, all beginnings can be rough at times.

The Bad Yelp Poet T.

9/18/2014

Was a hot day and AC wasn't going my way
The thing seized up and it was hot
Call these guys and before my eyes
Had the thing working after an hour- thanks a lot!
George is pretty friendly and cool
You could tell he had experience he wasn't no fool,,
They have flat pricing and no hourly fees
Don't worry you won't have to get down on your knees.
Take the service plans and then cancel after six months
Save a little bill upfront and then give everybody fist bumps
Now i'm really cold after the fix -
Next time you don't have to hit me over the head with some bricks
They want to charge you 15,95 / mo!
Do it if ur lazy and dont want bumps..

Elizabeth M.

7/29/2019

This company is wonderful and very professional! Definitely make you feel like family also the customer service is top notch! I would recommend them if you have any problems. The technical was great he brought a mat to wipe his shoes he didn't want to get anything on the floors

Denise O.

04/03/2023 12:00:00 SA

I highly recommend Service Champions. They were prompt, efficient, knowledgeable and explained the necessary repairs with full transparency. I was able to chat through Yelp with one of the owners and all my questions were answered. The diagnostic happened on Thursday, all necessary materials were secured through their warehouse and repairs were completed promptly Friday morning. This company has excellent customer service across the board.

Janet D.

12/20/2018

My husband and I selected Service Champions after obtaining 3 comparable estimates, to remove and abate old ducting, install new ducting, remove an old heater and install and relocate a new furnace and coil from a hall closet to the attic. Our sales rep. was Nick, the duct installers were Josh and Dylan and the furnace installers were Daniel and Christian. We also had a one-day asbestos abatement performed by Gino of Superior Environmental. The entire job took three days of hard work. We just received a final permit inspection today (12/20/18), and the inspector commented on how exceptionally well the work was completed. The job was handled perfectly from start to finish and every worker was friendly, polite and professional. We are very pleased. The new heater is quiet and heats our home quickly and better than ever before. Thank you to Daniel, Christian, Josh, Dylan, Gino and Nick for a job well-done.

Yannick D.

08/07/2016 12:00:00 SA

Very happy with Dean Ward's service. He was honest, trustworthy, and did a great job serving my AC system. Dean was thorough, courteous, and very professional.

Steve J.

04/05/2019 12:00:00 SA

Don't let them in your house, they are suede shoe salesman that prey on the weak, they will sell you stuff that you don't need and the prices they charge is 10 x's what a licensed HVAC company charges, they are on commission on prey on the elderly. Beware, they spend a lot of money on marketing. Please beware, they smell blood when they enter your house. I have receipts and have had other hvac companies give me an estimate that was 90% less. Just say No

Ben W.

2/17/2023

We moved to Irvine in the summer of 2021 from the Midwest and have not had our furnace or aircon serviced until today. I didn't know whom to call.

After receiving a letter from the owner of Service Champions, I called the number and ordered a service. The service was just completed a few minutes ago and all I want to say is: WOW, what a great experience!

It was really a pleasure to meet the technicians and witness how they get their job done. The main technician, Peter, is very knowledgeable, professional and courteous. He explained everything before and after he did it and showed me pictures and data of the equipment from his inspection. Most importantly, he is passionate about the job and the company he works for. You don't see a lot of this among young people these days. I have met a lot of HVAC technicians in my life in different areas, and Peter is by far the best one I have ever met.

After the service was done, I immediately signed up to become a member of their service plan. I look forward to many pleasant visits from them in the future! Thank you very much!

Ashok D.

8/18/2022

I am writing this very special review from all the reviews I have written in past. Service Champions is very fortunate to have employees like Sandra Ray, Raymond Herrera and Steven Montenez.

My AC system was down due screeching noise for nearly 6 days. My review should be one star but I am giving 5 Gold Stars. Reason? Amazing customer service.

They all gave 100% + hard work to determine the real cause. We had guests from out of country and AC down with temperatures going to 90 degrees I should be fuming and I was.

Seeing their sincerity and going out of way to support our situation it was impossible to get mad instead my head was cooler then outside temperature

Actually the manufacturer of AC did not give information on the parts being superseded. Due to that Raymond came several times sweating all over to fix AC.

Their cost to fix my AC was way beyond what it cost to Service Champions. They ate the cost and charges were way beyond actual cost. Sandra and Steven only charged for the Fan. Other parts cost and labor waved taking our inconvenience as special consideration.

I personally highly recommend Service Champions and the trust worthy customer service.

Once more many many sincere thanks to Service Champions, Sandra, Steven and Raymond for excellent support when needed.

Fuyme J.

7/21/2023

Still have this service subscription

Always professional and thorough and tolerate my dog who ends up befriending them
They don't push any unnecessary service and provide options and will work with you with finance concerns

All records are kept and can be referred back to previous service

Worth the membership to save even for a house stop

Easy to contact and set up appt to work with your schedule and even if non emergency, a sense of urgency is provided

Todd N.

12/04/2018 12:00:00 SA

Outstanding service today from Dan Tran at Service Champions! Dan came by today to service my furnace. He arrived on time, kept me up to date on what he was doing, and provided a resolution. Top notch service and professionalism.

Dylen Lauren a.

03/03/2022 12:00:00 SA

After posting a quote request through Yelp, I received a response right away. We scheduled an appt for the next day to have our master shower drain unclogged. There was a stripped screw and our technician went over his plan to fix the drain before performing the work. He was very respectful of our home, anyone who may have been resting/affected by the noise, and making sure we were satisfied with the fix. We highly recommend Service Champions for all of your plumbing, heating and AC needs.

S B.

1/31/2013

We have had this company's twice a year servicing for a few years. The technicians are very personable, and we were generally satisfied. Then, this winter, our heater/AC stopped working. We were told that there had been water condensation in an area that damaged the motor, and that repair would be costly because they didn't make that type of motor any longer. We weren't happy, but decided to replace the unit. In hindsight, we probably should have gotten another opinion, but were swayed by a discount (because we had the servicing contract) and the fact that we had houseguests coming in a few days. The installers seemed competent, but violated a pet peeve I have; it's very annoying to me when people talk to each other in another language in front of a customer. And, really, they shouldn't assume that people don't speak other languages. At any rate, also in hindsight, we are annoyed that the condensation that caused the heater to quit was not discovered during the prior inspection, only three months before. It was really too bad for their company, also, because a good friend of mine called me recently because her father's furnace broke and her daughter's needed some work, too. She knew that we had replaced our system, but I could not recommend Service Champions to them.

Steve G.

12/08/2022 12:00:00 SA

Service Champions is our go-to for all our plumbing needs! Always easy to get a quick appointment, always prompt and excellent service, always reasonably priced, always knowledgeable, professional and personable technicians! We couldn't be more pleased with our latest problem with a clogged master bathroom sink . Arturo and Christian quickly cleared the clog and blew out the pipes to ensure thorough draining, offered to help us with a fan problem we couldn't reach on our own as an act of kindness, and were genuinely nice, helpful men

Jeramiah D.

6/26/2014

I have been using their services for a while now and am very happy with everything they do. Sophanna Chan is a very through inspector of my air-conditioning unit and he explained every step of his process well so I knew what was going on.

Charlie C.

9/18/2020

Shout out to Michael Amato of Brea Area. Showed up in a mask and used a whiteboard to communicate with me (I'm deaf). Super polite and easy going.

He was very professional, took time to explain our system how it works and recommended a HEPA O2 scrubber rack (which we didn't have for some weird reason) explained the cost and the membership. We definitely signed up and purchase a scrubber. A bit pricey but worth it for our health.

Definitely sticking with Service a champions for all our needs. Too bad I cannot recommend 10 stars. If you get Michael, you hit the lottery.

Marlene B.

07/01/2017 12:00:00 SA

What a rip off. I was qtd $26000 to replace an HVAC SYSTEM for a 2300 Sq ft home. I was in a panic. I got 3 other qtes all that were 4 to 5 times lower. No wonder they never followed up with me after thier bid. Beware. I'm a single woman so I guess a prime target for a scam. Do your homework before you contract with them. I can't speak about thier work but thier qte was absolutely ABSURD!! They should be ashamed of thier behavior in over pricing my system.

Daniel K.

02/04/2022 12:00:00 SA

Frank H was super helpful and informative when he came for my inspection. Additionally, he was extremely efficient and professional. What I appreciated most was his ability to explain exactly what he was working on and why he was working on it. As someone who doesn't know this stuff I definitely came away with more knowledge. Thanks Frank H and Service Champions!!

Karen S.

6/28/2021

I have nothing but good things to say about my experience with Service Champions. After having listened to their commercials on the FISH 95.9 for years, I felt comfortable calling.
Due to COVID, our AC unit had not been serviced in a over a year. I called to set up an appt and was pleased that they were able to see me days before the reservation I had made online. They communicated via text and email with reminders up to the day of and their location the day of the appt.
Ryan and his trainee Les arrived right on time. They were incredibly nice young men. They took the time to explain everything to me and patiently answered my questions. They were so pleasant, personable, and friendly. The thing I liked was that they communicated with me during every step of the service (before, during, and after). It was truly a positive experience. Being a teacher myself, I was very impressed with Ryan. He was an incredible teacher, mentor, resource for Les. Les was eager and did an awesome job. They were a great team!!
I called my husband and had him on speaker and Ryan took the time to explain everything. He made some recommendations for service but kept stressing that he wanted to make sure that we had all the information we would need to make an informed decision. AT NO TIME during the service did we feel pressured or taken advantage of.
After reading some of the less than favorable reviews, I'm sorry that those customers didn't have the blessing of having Ryan and Les respond to their service call. Thank you Ryan and Les for doing your job with such integrity. Thank you for being a blessing to our home. Not that we are part of the Membership Program, we're praying that Ryan will be the one to come back in 6 months.
Take care out there and God bless you and Service Champions.

Trent S.

11/21/2020

This company is great! from the people who answer the phones to the technicians - all very polite and kind and professional. They represent their company well. I became a member of their rewards club - 19.95 a month and I get 2 cleanings/tune-ups every 6 months. (heat and A/C). Also service call is only 19.95 plus other items such as discounts. I am VERY IMPRESSED with Service Champions!

Jon G.

8/22/2023

Best company for plumbing heating and air. They are not your cheap mom and pop shop that will ghost you for their warranties. They are the Nordstrom of trades. If you like to shop 99c Home Depot contractors, these guys are not for you. High quality and great customer service comes at a price.

Thank you Jon Gustilo for treating my family right.

Mari D.

11/21/2018

I had an HVAC installed 2 years ago by Savecal. In Feb this year I get a letter from the city that the work was never reported as completed and the permit was set to expire. ??? Call Savecal and it took 6 months to get them to come out pull permit notify city and have city inspector proof their work. All that done ok, but city inspector says why is water dripping out of overflow pipe outside my kitchen window. I say it's always done that. He says it's supposed to drip out of main pipe at side of house. So begins the LONG process to have Savecal correct this situation. Fast forward to a week ago when it starts to get pretty cold at night and I go to turn on the heater. No heat. Always worked before last 2 winters. Call Savecal. I will have to pay for a tech since it's a new issue and I don't have a service agreement. Mind you, this was a new issue but Savecal has NOT fixed the original overflow pipe issue AT ALL. Plus they screwed with the gas line. And don't tell me gas line shut off or to not turn it on or that I'd be without heat.

My friend (best bud now after this) recommends Service Champions and says they come out 2X a year and she's happy with their work.

Service Champion tech Gregory comes out and says no heat cuz gas line shut off. BUT the bigger ISSUE is the gas line from furnace in attic is not sealed correctly and was actually LOOSE. I heard the leaking gas hiss. What if I had turned the main gas line ON? I don't even want to think of what would have happened to me or my family or my home!

Greg retuned a few days later with Mark, gas line expert with over 20 years experience with Service champions. They repaired the gas line from the furnace, tested everything out and now my house can be warm at night and we don't have to be blown up.

I cannot say THANK YOU enough to this company and the techs they sent out. I am beyond grateful. And of course I've signed up for their service contract.

Quick friendly service and they get the job done RIGHT.

Now come to find out, Service Champions' motto is Good deeds for free. I really respect this company and WILL be recommending them to anyone who will listen from now on.

Josh S.

9/18/2014

This company deserves 10 stars. While I may not be difficult to please, I am hard to be wowed and Service Champions was one of the best I have dealt with in any business.

Long story short, our AC went two days ago. The unit was previously serviced by Alicia Air so I called them first and they told me they were busy and it WOULD BE TWO (2!!!!) WEEKS for them to come out. Ummmm, its 106 degrees and my family is being sous vide at home.

A buddy said his inlaws just had an AC problem and he'd get me the name of the company because they loved them. It was Service Champions. I called and was greeted by a very courteous and professional person. She took down my info, set my appt for the next day, confirmed all my info by reading it back to me which was a good start.
(In between I had another random guy come out, he replaced a transformer but couldn't get it working and was telling me I needed a whole new unit)

So now we're at today and Daniel Pop came out. Very friendly, has a mat he puts down, wears booties on his feet, tells me all about what he's going to do, the company, their style, etc. He goes up, doubting the other guys diagnosis, does some work, checks some electrical sources, boom, gets it working. (Our unit is like 18 years old so it won't last much longer but still...) He charges me $15.95 because I agree to their twice yearly inspection and tune up. Sold. I could have been spending $4k and up, instead $15.95. LIFESAVER!

If you have a newer HVAC unit, the $15.95 plan probably isn't for you but if your system is old, and they can keep it working, plus anything you pay in the monthly plan is used as a credit if something does go wrong and you need a repair done, it makes sense.

Service companies are hit or miss and sometimes two people can have the opposite experiences but Service Champions is 2 for 2 with me and people I know.

Celeste P.

7/14/2014

I called service champions because I always hear their commercial on The Fish. I bought my house 2.5 yrs ago and had no info on when the AC unit had last been serviced, and needed it looked at because it stopped blowing cold air. Brian A was sent out along with Frank S. They were both friendly and professional, and Frank explained as they inspected. It is an old unit and after he explained my options, I decided to replace the AC and furnace. Luckily my city participates in HERO, so it helped me out for pricing, payment, and is a tax write off (woo hoo!), and I was able to get the Gold package for the price of Silver! :D Frank was hoping to get it set up today since I'm off, but I'll have to wait 2 days. They were able to send Louis A out to replace the ducts, and he was very efficient and neat. He made sure to vacuum up before he left. ... I'll be honest, right before writing this review I found myself reading the not recommended reviews and they made me feel a bit uneasy, questioning whether I should've held off, especially since I recently did some remodeling to my home, and I am now a single mom with a newborn and no child support, so I really didn't need the extra expense. But knowing very well the difference of saving some dollars through a mom and pop co and the security and guarantee of a big co, it's not unexpected that this route will be a bit more money. 20yr warranty gives me peace of mind, and my faith is in God and he has Always, and continues, to provide for me. So, so far I'm very pleased with the service and if it continues this way, Service Champions will be my Go To guys.

T T.

08/12/2023 12:00:00 SA

We have a service contract. Greg Perez came out to do our service. He was professional, polite, courteous, and friendly. He explained what he was going to do. He wore shoe protectors. After the service, he explained what work was needed to keep our unit in tip top shape. He explained it in a way that was easy to understand. After the authorized work was done, he cleaned up and did not leave a mess. Can't ask for better service. Would love it for him be assigned to my house every time.

Ed K.

11/15/2017

These guys are amazing. Before Service Champions, I had at least 5 different contractors come out to repair/service my HVAC system -- none of them up to the quality or transparency of Service Champions. They'd try to up-sell me way too much and work wasn't always done well. Sometimes Service Champions will recommend expensive repairs too but they'll be honest about it -- pricing, my options (I usually end up waiting until I have to spend money for sure), and the work that can be expected. My most recent tech was Ryan Le -- he was wonderful! He first went the extra mile to help me figure out my recently-purchased thermostat (even the manufacturer wasn't of much help), and then he brought parts down from my furnace to show me what he was working on. He did a very through job and made sure my system works well. Looking forward to a comfy winter ahead with my tuned-up furnace. Thank you!

Jim R.

7/16/2016

Great service! Technician showed up right on time introduced himself and had a professional appearance and attitude. He parked his truck out of the way as to not block any traffic (it is a narrow street and people block it all the time)
When he entered the home he put on covers over his shoes as to not track dirt or debris inside. As he was checking everything inside we chatted a bit which made having someone you don't know in your house less awkward. During the inspection he explained what he was doing and was trying to keep quiet around our newborn. The only reason it's not a five star review is because he forgot to clean up where he changed the filter there were cut zip ties and a pail of dust.
The other thing he did was check the unit on the roof, compressor and fan. Our building is two stories with a peeked roof, easily thirty feet high. He was afraid of heights but climbed up and down a few times just to make sure everything was working properly.
Overall the technician and company are great and easy to work with.

Peggy D.

11/17/2020

Just had annual furnace cleaning done by technician Max Cruz Lara; what a treasure, what a delightful, lovely man. In addition to being totally knowledgeable about HVAC systems, he is extraordinary in customer service. He took the time to explain the system to me making sure I understood the good, and suggestions for improvement. He was more than just a technician coming to do a job, he was so personable; he is the kind of man you want as a trusted friend. I love this service, and it is well worth the monthly payment to have both the a/c and heating units serviced annually.

Sean S.

1/15/2016

I called to have my furnace tuned-up after I received their mailer. There were some issues with the furnace after the tune-up that weren't there before. I let the company know about it and the owner Leland Smith called me on a Sunday to assure me they would do everything they could to make it right. The problem was fixed and I really feel like this company strives to take care of customers.

Mike G.

5/14/2013

I had my AC guy bid work on a project but there was a mix-up and these guys got chosen. They ended up charging double what my AC guy would have charged, and I have to wonder if it's because they knew someone else was having to pay for the charge. I don't like being gouged badly in any case, pisses me off quite a bit actually.

Nicole W.

04/04/2018 12:00:00 SA

I love Service Champions. They are prompt and friendly. Frank did a wonderful job cleaning my AC unit. Very thorough and informative.

Shani M.

3/18/2016

I had someone come out as part of the maintenance package (so nothing was wrong... they just called to schedule a service). After that, they said the air from my furnace was unhealthy and I needed to spend $6,000-$10,000 (and I should do it *that* week as part of their moving special). I've since had two other companies out that say although my system could be more efficient, it's not a health hazard and I don't *need* to spend the thousands of dollars.

Michelle M.

6/28/2023

Ryan was excellent! He was so friendly, fast, knowledgeable, and got the job done correctly! Awesome dry wall job! Ryan you are number one! Thank you for your excellent service!!!!
Warm regards,
Helen Todd

Robert d.

2/26/2016

I had them out for tune-up for my heater in December 2014. The technician said I had a bad heater with cracks in it and shut it off. He gave me a quote for $6600 which is ridiculous for a heater. I didn't have the money and went without a heater until now feb 2016. We froze a lot of nights. I decided to get 2nd opinions belatedly and had 2 different HVAC companies out recently, and the gas Company, and they all said the heater is fine. I only wish I would have not trusted these crooks before and I wouldn't have had to go without a heater for over a year. I wonder how many people they scam this way.

Well, here I am reposting a mere 6 hours from my 1st post. After I posted the above review I received a call from a manager who wanted to send out one of their top techs (Ray)to make sure what they said before was correct. Ray took my heater apart (no charge) and showed me without a doubt where the crack was. Now I realize they were correct and the other companies including Gas Co. were not correct. My thoughts have changed about this company and it looks like Service Champions are legit. They could have blown off my review but they went the extra mile to change my mind. Pretty rare these days.

Tara K.

6/29/2023

Our garbage disposal rusted and broke. Derek analyzed the problem, purchased a new one and installed it in under an hour. He also purchased a new toilet seat and installed it just as quickly! Our bathroom looks brand new! We will only use Derek at Service Champions for all future plumbing needs. We are very happy!

Anna E.

5/17/2022

Noe was the technician who came out to look at our HVAC (A/C wasn't cooling) and did a thorough inspection of both the unit and the attic installation. Long story short, he immediately diagnosed the issue (battery) and fixed the problem and even cleaned the unit for better efficiency! I was really impressed that he took the time out to explain how the system works and how we can achieve even greater efficiency (regular maintenance and insulation). I highly recommend this business and so grateful that I wasn't charged for anything above and beyond what was needed. Thank you Noe!

V.T. C.

10/21/2019

I received Service Champions flyer in the mail promoting their maintenance service for $88. I called them for the tune up service. During the maintenance service on May2, 2019, the technician mentioned the duct leaking problem suggest me to replace it. The quote for replacing the ducting alone is $6182. My house is single story and is only 1033 square feet. This is really expensive for such a small unit. After he found the leaking problem, he immediately sent another sales rep to persuade me to place an order. It all happened really fast, one person right after another. Before I can put my mind together, I signed the contract with them for the new ducting system on the same day of the service guy did the job. Meanwhile they talked me into signing up a long term maintenance plan of $19.95 a month. This is not the end of the story yet.
After 4 months, on mid September,2019, they came back to do the annual checkup. They brought up a new issue. They said my AC unit is old and the pipe could be cracking anytime causing the leak of carbon-monoxide. They said it could be repaired, but they suggest me to replace a new one because the unit is too old. They called a sales rep right away. Within around 45min, the sales rep showed up. During the consulting, the sales rep didn't explain to me the interest rate and the loan term. I was only told to pay $278 a month. I don't even know for how long I need make this monthly payment. I was only informed the total payment amount is $20585 plus $61.98 finance charge and $39 account activation fee. I am normally a very cautious person and always negotiate when making purchases. I don't know for what reason I signed their contract with such a large amount so restlessly. They are very well trained salesperson and had their way to persuade you that there will be life threatening problem like carbon-monoxide leaking. I am a retired senior living by myself. At that moment sitting with the salesperson, I have no one to consult with. I was impressed by their clean dressing,clean vehicle and nice manners. I put all my trust in their hands because I thought they put client's interest ahead. But I didn't realize they gave me a price much higher than the fair market price. They tried to fool a senior with their good presentation. They came to my house at 5pm on a Friday and performed the work on Sunday. They didn't give me a three-day period to shop around and asked me to sign a three-day waiver. They just rushed into this project for the big money.
It only brought to my attention after talking to a friend who just replaced their AC system for less than half the amount I agreed to pay. They even have a bigger house than mine. After talking with other friends, I was assured I have been taken advantaged of during the whole process. I paid total of almost $27000 to service champion within half a year. This a terrible burden for a senior. I feel stupid and depressed and couldn't tell my family about the stupidity. What kind of magic they did to me to induce a person who even shop around for groceries to rush into such a big expense.

This is not a trust-worthy company. They overcharge clients and priced almost double than the market price. They also take advantage of seniors. Be-aware of this company.

Natalia C.

11/17/2021

Called Service Champion to schedule a tune up of our heating system for the winter. Was given a date more than 5 weeks away! We pay a $39.99/month membership fee ( so that we can get priority treatment- that's what we were told when we signed up for it). It's a good thing that our heaters are still working ok. Hate to think that we will have to wait that long to get repairs done if the heaters were malfunctioning. This is not good customer service in my opinion.

minnus l.

12/20/2019

Customer service was good. The work seems to be good. HOw do you really know duct work is done right until something goes wrong? But it passed the eye test. They are definitely not the cheapest but they seem to do things the right way with city inspection. I did not like that they were not completely honest during the price negotiation. First of all the guy that came over says he's not a sales guy. But he is. Why not just admit your position? Not a good start. Then he breaks down the cost if the project. Says permit and inspection is$500. got the bill from the city and it says $88. I was ok with the over all price. Again, not the cheapest but wanted a company that's been around. It was needless to be deceptive in the pricing of the itemized work when I was ok with the total cost. Just be honest and maybe I would recommend you but you don't have my recommendation. Too bad. The work seems to have been done right.

R R.

07/07/2018 12:00:00 SA

I get it. We are in a horrendous heat wave BUT we have been customers for over 15 years on their service program. Our AC is not working (Sat) and they cannot get a technician to our home until Wed? So much for customer appreciation. Called three times today and finally spoke with someone in the office. The first two calls went to the answering service and they admitted the first message was lost. We asked to speak with a supervisor and he was on the phone but would call us back. That was 20 minutes ago. Sincerely doubt we will get a call from a supervisor.

We finally received a call from a supervisor after my negative Yelp review posted. I had already called a competitor and had to cancel that service call. The technician, Lim, arrived within 2 hrs and had our AC working within 15 minutes. He was very kind and polite and I give him 5 stars; however, my rating for Service Champions is only 4 Stars as 1) our first message to the answering service was lost and 2) after being 15+years customers we should have never been told we had to wait 5 days for a tech to come to service the system.

Lydia M.

09/11/2019 12:00:00 SA

Jason Ryan was extremely professional and did a remarkable job. He spent so much time being sure everything worked properly and even gave us information about a great product that will decrease allergy problems. He was very truthful and kind. You could tell by his demeanor he is a military man with respect

Jose S.

3/24/2021

Cody Osieck came out and arrived on time. Was punctual friendly and wore a mask and shoe covers when he came in. Diagnosed the issue and did everything he could to find out our issue. He even went way beyond the call of duty and went into our crawl space under the house! He is very polite and professional. He never pressured me into anything and left the decision to me. I appreciate that! Will continue doing business with this company and request Cody if there is a next time.

Vanessa W.

6/18/2014

Bunch of crooks who scam good people! This company is such a rip off! Selling us $8 parts for $800.

stephanie c.

8/27/2016

we reached out to service champions to save us during this summer heat wave, we are so grateful we did. We discussed our options and went with a duct less system in my Hair Salon.

The technicians had to work around our work schedule and let me tell you, they were nothing less than professional, efficient, and CLEAN. John was super considerate and knowledgeable. Raul worked hard and diligent. Juan was prompt and informative. Josh a.k.a joshy was hardworking and always smiling. If you are searching for a company stop looking, Service Champions are The best in the business.
We are so grateful!!

Anson J.

12/15/2014

Let me preface this by saying the service provided by the maintenance/service and installation crew was awesome. I had my furnace serviced last week and they recommended that we replace it due to aging and cracks. The installation crew was professional and tidy and didn't leave a scratch in my home.

My complaint has more to do with the administration and sales. I feel like I was abandoned once the manager came and talked to me about replacing my unit and sealed the deal. I called four times to get an itemized breakdown of charges/invoice and never received anything. When I finally got an email today ( a week later), the charges still were not itemized. I hope they are an honest company, but the inability of anyone to show me what the breakdown of charges that were billed to me ($8,000!) makes me fearful that I did not get my member discount and credits applied (for paying the monthly membership fee) as promised. It is a shame because an otherwise positive experience has been tainted by administrative slack.

Shari D.

1/23/2023

As customers of Service Champion's since 2002, my husband and I had a concern with a quote recently provided. Having always had great confidence in the quality of service provided, and the technicians employed, by this company we contacted Edwin at the Brea office of Service Champion's.

It was our belief that with our input, Edwin could insure that the stellar service would continue to place Service Champion's as the bar to which all comparable companies would strive to adhere.

We are pleased to go on record that when Service Champion's remark that Exceptional Service Is Always The Standard! Best Techs = Best Service You Ever Had! they truly mean and stand behind that mission statement!

Service Champion's is a company in which you can place your trust. They come highly recommended.

Kristie G.

9/20/2021

A technician arrived on time, and things went downhill from there. He did his assessment, and gave us a very general idea of what was wrong, but told us he couldn't talk to us any more about it because he had to have someone else come talk to us (what?). They both came back about 90-minutes later. Our twins were napping, so my husband and I took them out to the back patio. A binder of photos was pulled out and we were shown a dozen before & after pictures. Fine. My husband tells them we need to get to the point, we have a busy day, and the man was visibly taken aback and asked, you don't want to hear about our guarantee?? He seemed offended, but I also told him I've got to wrap this up in the next 5 minutes. He finally starts telling us what we need: a new A/C, new furnace and new ducting. Fine. Not a surprise for us - our system was 40 years old. The surprise was that we were told it would cost $38,000! And that was because we opted for the semi-basic package. The one he recommended going with was over $40K. I was going to take a photo of the details and was told no photos allowed. We let them go on their merry way. He did later email me a copy of the quote, where I noticed that 75% of their quote is filled with their self-congratulatory service info. SAVE YOUR TIME AND MONEY - we had a different company install the exact same thing for under $9,000.

Evan F.

08/07/2018 12:00:00 SA

Johnny came out to my home recently to service my A/C unit which Service Champions installed about a year ago. They also installed my heater and ducting. I am on their service contract and they service it twice a year. He was very professional and did a fantastic job. My appointment window was from 9:30am to 11:00am and he was at my front door at exactly 9:30am. Johnny explained what the service entailed and approximately how long it would take. He opened up and serviced my condenser, vacuumed out all debris and quite a bit of pine needles, and inspected it to make sure all of the components were preforming properly. He even cleaned and buffed the condenser so it looks like new. Johnny then then inspected the inside blower components to make sure everything was running properly and efficiently. He then went into my attic and inspected my ductwork to make sure all of those components were running properly and efficiently as well. He emailed me a record of everything that was done before he left. Johnny was very neat and there was absolutely no mess. It was a great experience which I have only come to expect from Service Champions and their employees. I highly recommend Service Champions to anyone looking for a professional company with professional and kind employees who do the job the right way. Many thanks to them.

Jeff B.

8/14/2014

I've had multiple bad experiences with Service Champions. They are incredibly overpriced, and either a) unknowledgeable about a/c and furnace repair(unlikely, though both times we've had technicians over they were very young and inexperienced, or b) only interested in getting as much money as possible out of you (much more likely).

A few months ago our a/c was blowing but wasn't producing cold air. It was hot and my wife is pregnant, so we needed an immediate solution. We did get one from Service Champions, but it cost much more ($400), we would learn, than we needed to pay, and required a 6-month minimum subscription to their monthly service otherwise it would've been $600. More details on that later, but we are counting down the days until we can cancel that. The technician also told us that we should really just buy a new a/c, even though our unit is only 10 years old and working fine otherwise.

Recently our furnace motor stopped working so we called Service Champions. Because we were subscribers they promised to come within 24 hours, which they did. The technician immediately warned us that the repair was not going to be cheap. Our furnace is 25 years old and he said that, realistically, we needed to replace it to the tune of $4k-$6k. But he could fix the motor for just under $800.

I told my wife to send him on his way and we would call around. She called a friend who owns an a/c repair shop but too far away to come down anytime soon. She told him about the part that we needed and he said it would cost him $65 to get, and $350 total to complete the repair. He had a very colorful way of describing what this company was trying to do to us, and instructed us to call around until we found someone willing to do it for less than half. He also said he would provide a new furnace, with installation, for $2500. He had no idea what Service Champions would do differently that would require more than 2x that price.

We called around and eventually got S@E Services to come out and replace the motor for $375. We showed him the invoice from our first experience with Service Champions and said he would've done that repair for $100, or 1/4 what we paid Service Champions. He also said our furnace is in good shape and not worth replacing, as is our a/c unit.

Long story short, we are all squared away for less than 1/2 the price, and the guy from S@E was very knowledgeable about everything. I think Service Champions preys on people that need immediate a/c work and don't have the time to call around. They are responsive, which is a plus, but so confoundingly overpriced that no one, in their right mind, should use them. You have other alternatives, take the time to utilize them.

Diana G.

2/14/2017

Guillermo Trujillo was our service technician for our heating inspection/check up last week. He was very kind and thorough. He took pictures on his phone to ensure we saw the updates he was seeing in the attic. We are grateful for the extra TLC he showed towards making sure we knew exactly what was happening and what needed to be reviewed. Good work to Service Champions!

Ray M.

03/01/2023 12:00:00 SA

Christian Maxwell is always friendly, knowledgeable, and efficient. James McKee was here today as well and helped answer my questions.
I have used Service Champions for about 10 years and always on top of their game. Thank you

Lance P.

03/04/2021 12:00:00 SA

Service Champions replaced our 20 year old downstairs ac/heater unit. They quoted us what they said was an all inclusive price on Thursday and actually came an installed the unit the next day. If was an all day task for 2+ men, but they finished late that day. We liked the unit and the new thermostat allowed us to control the it from our smart phones. This was in the summer, but when it started getting cold we found that the heater would start up and then shut itself off after gaining a few degrees. Service champion sent out a tech a few times, but they were unable to figure it out, so finally a manager came and decided that the intake vent under our house was too small and the outflow vent was also too constricted. I was worried about this costing more. Within a few days they sent out a crew of four who again worked all day including one of them under the house in the small crawl space for hours. But, after all this, it was no charge! Their original quote that said it was all inclusive actually was. I don't think Service Champions will have the best price of any contractor, but I can say from first hand knowledge that they stand by the work and they are friendly and quick.

David B.

03/12/2016 12:00:00 SA

Hugo and Rudy came to my home and within 3 hours had filled 1,800 sf of attic space with about 12 of insulation. Now the heater comes on less frequently at night and the house has stayed cooler throughout the day.

I selected R-38 option. It's definitely pricey. About as much as installing wooden flooring on a per square foot basis. Fortunately, they had an 18-month interest free finance option that made it less painful.

Hugo and Rudy were fast, courteous, and clean. I had some items stored in the attic, and they were so good about moving them, and putting BATS (the blanket style insulation) in areas where I wanted to store items on top of the insulation.

KennardEmilie K.

6/15/2020

Miguel came over today to clear our upstairs drain, he explained what he was going to do and when he found the problem he explained what was wrong and cleared the drain. He made sure to disinfect the area he worked in and took all the necessary safety precautions which is very much appreciated! We use Service Champions for our heating and air and will continue to use them for our plumbing needs! Thank you for great service!

Julie N.

08/12/2023 12:00:00 SA

We have been customers of service champions since 2017. I have absolutely faith in this company and it's affiliates. We purchased a heating air conditioner unit which was quite extensive. We also purchased the service plan which includes maintenance checks cleaning and a host of other amenities. Today Mason was our technician and he was courteous, patient with my questions, and the precision of his work was immaculate. He also explained how the systems worked and after he was finished I swear you could eat off the ac coils.
Also my attic has pretty much no insulation I got to see first hand pictures and I requested a price to replace. Angel was the gentleman who came over and together came up with what I needed.
If you want an honest company with employees who actually care about their customers lol no further

David B.

12/08/2018 12:00:00 SA

Do not let these people into your home. They will push a bogus club contract on you , sell
you over priced equipment (even at club rates ) and do a half ass job fixing your furnace. I would not trust them. There are plenty of truly reputable heating and cooling services out there and this is not one of them.

Yoshiko H.

3/22/2022

We had bubbles of water in the ceiling of our garage and it was determined that the water heater was leaking from the back. This was determined after opening up the ceiling in the garage, then knocking out the dry wall in the back of a closet above where the bubbles were, and finally checking the water heater. The technician removed the old water heater and installed a new one. He promised that the job would be done that day, but he got sick and had to come back the next day. He got sick because he kept forgetting to put his mask on while working near the old insulation in the closet that housed the water heater. I'm giving a one-star rating because:

1) I had to keep reminding the technician to keep his mask on while working inside the house;

2) The technician referred me to a water damage mitigation company who came to my home before I even called them, and then I learned that they are not even licensed;

3) I called a reputable water damage restoration company and when they came out, he noticed that the hose leading to the sewage system was open and exposed, allowing noxious fumes to come into the house. He quickly covered up the opening. This opening was caused by the Service Champions technician; and

4) Worst of all, a few days later, I thought I smelled gas, so I called the Gas Company. The Gas Company service man came out and identified a valve on the water heater that was not tightened properly and CONFIRMED THAT THERE WAS GAS COMING INTO THE HOUSE! He tightened the valve, but also noticed that the water heater was not venting properly from the top and therefore had to red-tag it, and then proceeded to shut off my new water heater.

Once the Gas Company man left, I called Service Champions to tell them that I needed someone to come out immediately to fix the improper venting. They sent someone out that afternoon and the problem was fixed.

However, to put our family and our home in jeopardy by improperly installing the water heater whereby causing a potential for a health hazard, or even worse, a gas explosion, is not acceptable. If you stand behind your guarantee that the customer should not pay unless they're happy, then please give me a refund or a discount on the $4,328.00 that I paid.

R P.

04/04/2023 12:00:00 SA

I had a sink stoppage. The problem was miss diagnosed and they ended up charging me for things I should not have been charged for. HOWEVER, I wrote a letter to the Company and explained what happened and they supported me 100 % and removed ALL charges that were not deemed necessary at the time of repair!! All companies make mistakes. It is how you deal with the mistakes that makes the difference! Service Champions handled this in a way that would make me recommend them to everyone. Class act company!

Jennifer K.

07/10/2012 12:00:00 SA

I had called Service Champions because of the continuous marketing campaign of letters they send to my house so I thought I would give them a try. The technician was very nice and seemed knowledgeable. However, just like most of the other reviews the story is the same. He told me my system was old and should be replaced instead of repaired. If I wanted to repair it, the part would be $900 and that may not solve the entire issue but if I signed up for their monthly maintenance service fee ($17/mo) , the cost would only be $850.

He used all kinds of tactics to convince me that I should replace; said they have a special right now, that the state of CA no longer makes the freon for my unit, and rebates have ended but his company will pay the new State inspection fees of up to $600 as long as they have the units in stock and there are only 2 left.

I got a second opinion from another company and they told me my unit was old but in great condition and did not deed to be replaced. He said for $350 he could get the part and have it installed in less than an hour. I asked him about the freon and he said the state is making it through 2020.

Bottom line, they tried to take advantage of me and were not honest. Seemed like their company culture is to push service maintenance fees and sell you a new unit and I would not recommend them to anyone.

Mia R.

08/03/2018 12:00:00 SA

We have had SC for years, with our old (45 ?? year old system) and now our new one. They have always been prompt, courteous, knowledgeable, & efficient. However May, 2018 was far above my expectations. I believe Ryal and another tech came out. They asked if there was anything they could do for me. Half joking, I said they could clean the awning.

Since they were working in attic, I went downstairs, going back up after awhile and the 2nd tech had taken a mop and was running it along every piece. I was Amazed!!! I can't imagine anything causing us to change.

Lisa K.

3/13/2023

We scheduled a heater maintenance. The rep gauged our hard wood floors and chipped wall paint banging his ladder around our house.

Ted P.

11/07/2014 12:00:00 SA

Narcisco B. came to our house last week - just one day after planning the job. He showed up on time, spent the entire day, did all of the work. He paid attention to all of the small details, and cleaned up after himself - so that you would hardly even know that he had been there, except the heating/AC system now runs more efficiently and cleanly. Thanks for the good work.

Kev O.

7/26/2018

I had noticed on our neighborhood community website that the recent record high temperatures got lots of folks in a huge panic over their ACs breaking down, which got me a bit nervous, and which is why I decided to get my AC serviced for the first time ever......not that I've ever had any major issues, but why take the chance. I contacted SC due to strong neighbor recommendations, and I'm so glad I did. It was an extremely busy time for the company, so I had to wait about 2 weeks for my service appointment...which was fine with me since my AC was still working fine.

I went with the company's 26 point AC Tune-Up service (including replacement of the air filter....heating is a whole different service). From the time I made my appointment right, through the entire service procedure, right up to the end of the job.....everything was just amazingly top-notch in terms of their courteousness, professionalism, and thorough inspection and servicing of my AC system.

What I was most impressed by was how I was kept informed of the appointment ETA the day before, and that I would be contacted when the technician was on the way, etc. And oh boy.....they even have mats laid out at my front door step and wore their own shoe covers....so as not to tread dirt into my home.....nice touch! I have to give a special shout out to Brian, who is a very knowledgeable and absolutely fantastic technician and all round good person. He was so absolutely professional, explained everything to me that needed to be done (and after), told me what I needed to to to keep my AC running optimally, how to avoid longer term costly repairs, kept my place clean throughout the service, etc.

I would have seriously considered going with their service plan to save money and to receive VIP attention as and when needed....like their 24/7 on call service vs having to wait up to 2 weeks or more for an appointment. However, I am in the process of selling my home so it didn't make sense to sign up a this time. Perhaps after my listing expires in a few months. Meanwhile, I will definitely be going back to SC for all my heating and AC service/repair needs in the future.

Melanie G.

1/27/2019

To update from my previous post: the owner called me directly to apologize and said he would also investigate it further which I thought was very professional of him. In addition, he also refunded me in full as part of their satisfaction guarantee, also a very professional move on his part.

Kim M.

8/18/2018

I CANNOT say enough good things about Service Champions and Dan Tran. Dan was professional, courteous and very knowledgeable and made sure we understood each step he took. He fixed our AC at a VERY reasonable cost and gave us the confidence that it had been fixed completely and also gave us the confidence that Service Champions would stand behind their work with integrity. We will never go elsewhere for air or heating issues. Dan Tran is a huge asset to your company!

Erica R.

01/11/2018 12:00:00 SA

I can across service champions when another heating company royally messed up my top tier (very expensive) heating unit. They were diligent in finding what was wrong and fixing it.
I signed up for their maintainable program and was a bit hesitant about it thinking there may me more future sales involved in it. However, I just had my winter maintenance with Michael. What a cutie!
But all that aside he was very professional, polite, explained everything to me, showed me pictures and explained what he was doing.
Every person that has come from service champions has always been very professional.
I like that their honest and do at top notch job.
I would recommend them to anyone.

O G.

7/14/2023

July, and it's HOT! My air conditioning quit on me. I called yesterday and as I thought getting service would be an issue. As we all know, summer and air conditioning going out was going to be a BIG deal for repair. I called Service Champions they sent Nick out the next day. He even called and came earlier. He was very professional, knew what he was doing. With in minutes he diagnosed and performed the repair! My dog is a happy camper again! Thanks!

Dana C.

12/17/2017

You never really know how much pet hair you have until you have your filter replaced and a tune up. The technician was so nice and walked me through every step of their process. I especially like how polished the guys are that come to your home. The ever roll out a red carpet on your front porch and use booties every time they come inside. Highly recommend them.

Robert U.

05/03/2016 12:00:00 SA

I have received a letter from the owner, advertising a $77.00 cleaning special for the last few years and finally responded after reading other reviews in yelp. I can see why people like this company so much. They are big time on making sure you understand how your system works and what suggestions they offer and what they mean. My system is almost 20 years old and while it is not up to a new system's standards, there was no sense of pressure that I must buy anything in the moment. I HATE that sense of you must purchase now and these guys are not like that.

Now they did find cracks in my attic they are releasing asbestos and I plan to have it repaired on this summer. I could have easily seen a company trying to sell a sense of panic. This company treated as all like as adults, partners in this situation and I really appreciated it. People who try to make me sales based on fear are only making sure I don't buy from them, so thumbs up Service Champions Heating & Air Conditioning, particularly Joe and Chad.

One last note, they have an interesting program that cost $15.95 a month. It gets you discounts on service and priority response. I wouldn't have signed up, but the part that made me interested. That $15.95 goes into an account that goes for payment towards the work you have done on your system.

Tom W.

11/30/2015

Had a great first impression and experience with George Azze with our furnace cleaning. It was comfortable talking to George. He was very knowledgeable and we learned a lot. No pressure. We definitely plan to give Service Champions our business again.

p.s. I RARELY give 5 stars.

Chel M.

09/11/2017 12:00:00 SA

UPDATE
Oct 2017
Someone contacted me immediately after posting the below review. By that weekend Leland the owner called to personally apologize, offer money back and promise to do any and everything to make the situation right. The following week Gary came by with a few others and they were able to run ducting into the main problematic room using the registers from the original system which was awesome! No more ugly holes needing to be made! We are ending on a happy note. Our system is finally working properly and I am so happy with how I was treated with Gary and Leland. Thank you guys for making it up to us!

Sept 2017
I'm so bummed to have to write this, we have been using them for over 6 months and up until recently they have been great. I am going on over two weeks now (probably longer to be honest) with getting the run around.

Back in June we were having issues with our AC at our new house the vents down stairs were leaking water and the air flow on the main floor was terrible! We had two different specialists from SC come out and say the exact same thing the ducting was installed incorrectly and that was causing the leaking and airflow problems. We are not first time home owners nor are we unfamiliar with getting air conditioning installed/serviced we always get a few quotes first then pick the person to fix it. With SC we immediately decided to just go with them they seemed like it was a no-brainer and they gave us their 100% guarantee.

Well after spending close to 10k and having all the ducting replaced THE VENTS WERE STILL LEAKING AND THE AIR FLOW WAS THE SAME! That was back in July. It is now September and I am still trying to get some sort of resolution. I have had close to 15 different people on different days come out and look at our system they have all said different things and none of them could ever really give me a straight answer. It was not until recently when someone fixed it he said the system was not on the right setting wtf? So we were told it was one thing (probably the most expensive thing) now someone is telling me it was a matter of switching the system to the right setting? I was immediately frustrated and the second I called with my overall concern of how my experience has been I have noticed a HUGE change in their treatment towards me. I have talked to Sandra numerous times she told me two weeks ago she'd get right on it every time I've called since then she has made excuses. Today she didn't even bother talking to me she just told the guy who answer the phone to tell me she was busy. Like I said I hate doing this but I'm willing to bet someone will call me in about 24 hrs of posting this.

Niral M.

2/27/2016

I've had Service Champions for a few years and James Navarro has been one of the best service technicians that has come to service our unit. James is honest, trustworthy and overall a nice, genuine guy. Like most of their technicians, he carefully explained the process and recommended some repairs as a preventive maintenance/best practice. Unlike his other colleagues, he did not pressure me to purchase a brand-new unit. If I could just review James, I would give him 5+*****.

As a company, I would rate Service Champions 2/3* because I've had some lousy technicians that try too hard to sell you a new unit and have basically fed me lies; one tech guaranteed me that the unit would not make it past a few months (this was 3-4 years ago) and it would be ridiculously expensive to replace during summer; another technician told me that we were constantly breathing mold and one technician went out of his way to tell me that our unit was too dangerous and it could blow up in middle of the night when we are sleeping - all three statements were blatantly untrue, as verified by other vendors.

Overall Service Champions is an ok company but techs will put a lot of pressure to sell a unit but if you get someone like James, continue asking for him. In all fairness, about 50% of their techs are really good and the other 50% are wannabe salesmen.

Christine K.

09/07/2017 12:00:00 SA

This review is not for service but based on an estimate. I called Service Champions on a Tuesday and waited 3 different times 20 minutes until I gave up to try again. Finally the third time is when I got through to someone. I made an appointment for an estimate for a whole new HVAC system and also moving my furnace into the attic. Nick, who is supposed to be a supervisor, came out and spent a total of 35 minutes in my house when I was told on the phone to be prepared for a 1.5-3 hour consultation. He checked out my attic to see if it could be moved and then looked at my compressor took a picture saying he had never seen anything so old, and never once did a professional look through my house to check out my electrical panel, nothing! He measured the furnace and that was it. He then proceeded to not want to give me any pricing saying the company didn't do business that way! Umm what!? What does the term estimate mean then. He said he would send me an email and I could look at it and he left. Given my whole day was wasted waiting for a 35 minute consultation that was lackluster. I called and spoke with manager named Heather. I asked some very simple questions like how long are the consultations and do you go through pricing with the customer in their homes. Her answers were very much the opposite of what I heard from Nick. I explained my experience with a supervisor coming in and basically said it was a waste of my time. She then apologized and offered to send me someone else who could give a more comprehensive estimate, but after looking at an almost 19k quote that explains really nothing I think I'll pass. If you're looking for a new system I wouldn't go with this company. Bunch of disorganized, unprofessional staff and think they can charge you 19k without any justification to how they got to that number!

Rebecca H.

02/02/2022 12:00:00 SA

We were having trouble with our heat so I called and Thomas was sent out to our house . What a nice , patient and thorough guy! He not only fixed our heating problem but he also found out that our a/c wasn't working ! Thank goodness he figured that out before it hot! He put a new thermostat and explained everything to me ! He was so great ! Thank you Thomas for being so awesome and thank you Service Champions !!
Rebecca Hernandez

Linda C.

8/13/2014

Kyle is wonderful! He was on time, courteous, thorough, and friendly. We've had service before but he covered areas that appeared to be missed by other service reps. We're expecting to see a 30% improvement in our air conditioning flow.

Linds P.

05/09/2017 12:00:00 SA

Just had Service Champions out for a review of our air-conditioning unit. We have had contractors in our home and we found a leak due to possibly the work they had done. As we found out a pipe had been broken with the unit John Ruiz gave us an evaluation. He was professional, he was neat, he made sure that everything was covered so that he didn't create a mess when he was investigating the unit. we We were extremely pleased. He spent extra time to get us an appointment because it looks like we need a new unit we are very happy with the service. Service Champions has been a great company to deal with.

Emmanuel S.

02/04/2018 12:00:00 SA

I needed a tune up on my furnace and did not have to shop around. I made one call to Service Champions. Knowing of them from my parents made it easy. Bohn Covalt was assigned to me, came in earlier than the time frame quoted and was very professional. He explained what he was going to do and then made recommendations for much needed repairs. The reason I didn't shop around was because I knew the service I could expect with SErvice Champions and Bohn did not disappoint.

Jim L.

6/22/2016

Most outrageous outfit I have dealt with in a very long time. I paid the estimate charge for them to come out and inspect my AC. They gave me an estimate of $1800 to repair my 4 year old AC unit. The estimate was $980 to replace the fan motor (a $24 part and 30 minutes of labor) and $820 to replace the capacitor ($12 part and 20 minutes of labor). I am not sure how much markup they apply to each part or what their hourly rate for labor might be but someone is making a huge amount of money.

Tim H.

9/20/2015

I have had a different experience than most with Service Champions. I had them put in a complete new system including changing out the duct work. I have had problems with the system and had to fight with Service Champions to standby their work. I have had to have the system filled with coolant every other year since they installed it due to a pin hole leak. The last time I had them out they wanted to charge me over $500 because their inexperienced tech didn't know what he was doing.

My caution to you is they don't stand behind their installation work. You would expect more when you spend over 11 grand with a company that claims to put service of their customers first.

k c.

6/30/2018

This company has been amazing. We invested a lot of money with then to improve airflow on an existing system. They went beyond what I've ever experienced with a company before to make sure the situation was handled in the way it was supposed to be. They have shown themselves to be a company that truly stands behind their work.

Issues arise at times in any customer service business. But this company is one who is dependable, even if there's a problem. Completely different than any contractor type of company I've worked with. And how sad that we've come to expect to be ripped off. This is not that kind of company!! Thank you for re-framing my perceptions, and helping me to see that a business can still conduct itself with integrity.

I would def recommend to anyone!!

Sergey K.

3/29/2020

We had a clogged sink in the kitchen. Service Champions responded for Yelp service request within minutes. The lady on a phone was very polite, patiently explained all of the details. I don't regret selecting their service. The next day Rene and Daniel were prompt, one minute before the scheduled time. They were very polite, efficient and fixed they issue right away. I'm very happy with the service form Service Champions.

Shyrell H.

04/06/2018 12:00:00 SA

Service champions is an awesome company to use for your heating and AC. I need to get the system checked out for it's been a few years and I know that Summer is coming up and I wanted everything to work right. It's good insurance to have your system maintained every year to prevent any big issues. We had a lot of debris and vines growing around the AC which was close to becoming a big problem and had been growing inside the unit for some time. This had already caused some issues and could have been a lot worse.
I'm trying to prep for the hot California summer and get all the heavy duty systems in check for we know California energy cost can be really big here.

Steven Montanez was my service technician and he was very knowledgeable and took great care in showing me all the issues and providing me with the next step solutions. I'm very impressed with the Service Champions Service! They contacted me right away, took great care while working in my house with booties, and once again the service technician was very knowledgeable to show me any issues and give me great advice on how to care for the system.

Good Job Service Champions!!!

P.S we even had another visit from the lead guy Frank Spears assisting Steven with both the heater and AC service and inspection, and I am very impressed with this company!

I ABSOLUTELY WOULD RECOMMEND THEM!

James M.

3/31/2016

We've been using service champions for years. We moved recently and we continue to use them. John R was our technician this time around and he was by far the best. My 9yr old commented, that guy was great because he actually talked to me. The other guys ignored me. Solid review from the 9yr old. And john did a great job on our AC. Top notch!

Michael M.

09/09/2019 12:00:00 SA

I like this company. They show up on time (which means early) They always keep my floors clean. Very professional. They know the Ac systems well and always have a solution. One gentleman that stood out over the others was Carlo Salerno. Very kind and explained everything to my wife an I with abundant patience. If he didn't dig his job so much I would pass this guys resume every where.

Your lucky Service Champions
We feel lucky too.

Murph

Charlie L.

3/25/2019

First, let me say we never ever did business with Service Champions! I don't know how we ever got on their mailing list unless they are scraping building permits from various cities. My wife called several years ago asked Service Champions to stop mailing us but, unfortunately, we still keep getting their letter even after they said they would remove her from the list. Not only is this a waste of everyones' time, but it's also a waste of natural resources. This is a waste of paper, postal employee's time and fuel for transportation of unwanted printed material. But also there is the expense of recycling it.

If they are a savvy business, this is not the way to market their business. Since they don't know how to market or haven't enlisted a company or individual to assist or advise them, I question their ability to service my heating/ac system. It's one part of owning and running a business.

In a letter I received today, they state if our air conditioner breaks down for any reason this summer, I will cheerfully refund !00% of your money...no questions asked. Wait, if they were that confident of their service and ability to diagnose problems, why would they have to refund a service. They should have seen the problem, even if it's a replacement of the AC system!

I would never have them service my ac/heating system! They just seem to take the low road in trying to acquire clients by mass mailings of a form letter with people they have never done business with.

Andrew P.

10/14/2021

These guys are always great to work with and very professional. I've used them for both heating and plumbing issues and they've always taken the time to walk through what's going on and teach me so I can be a more informed homeowner. I recently had Miguel come out for my plumbing issue and would recommend him to others. Will definitely ask for him next time if I need any plumbing repairs.

Glenda M.

8/31/2023

I had my annual air conditioner checked and serviced today, August 31, 2023. The technician, Austin Baumgartel, is a very valuable asset to Service Champions. He is so professional, knowledgeable, friendly and shows great integrity. He represents the company well and I give him the highest recommendation for service.

Dane J.

5/14/2013

I'm not sure what all these bad reviews are all about. We have had them servicing our HVAC system for several years and have never had a problem. In fact, they are very responsive and timely on their service calls. Additionally, I've never felt like they upsold us.
Today, our tech Sean services our system. He was on time, clean, covered all the work he did for us, and happy to answer any questions I had.
I have to say, I would recommend Service Champions to anyone needing HVAC service done on their home.

Jeff F.

9/27/2017

I am continually impressed with Service Champions Heating & Air and a bit surprised by some of the negative reviews. We began using them over a year ago and their work has been of a very high quality in my opinion. Each technician that they've sent to my house has been polite, thorough and a downright pleasure to have in my home. I had someone service my furnace today, Erland Adaragas and I think he's the fourth SC tech I've met and he was the best yet. He was very helpful and happy to explain the work he was doing and help me understand what I could do to ensure my heater stays in good condition. SC does a great job in finding great talent, especially Erland and all the other techs that have come to my home.

P B.

5/22/2021

***READ THIS*** Please DO NOT use this company. My mother is an older woman and a first time home owner recently. After having issues with her HVAC, she called this company to try and figure out the issue. They charged $88 dollars just to have someone come out and look, but all this functions as in an opportunity to build their scam. After looking, she was told that she needed a supervisor to come out in order to tell her what was wrong. Seems fishy if the guy they originally send can't do that himself....

Continuing, the supervisor tells her that the services will cost $18,000 because it is beyond repair and needs a full replacement. At this point the whole family got involved because that seemed like a beyond ridiculous amount of money for a replacement. We decided to get another company to come out and check. Come to find out there is just a small leak that can be patched. Service Champions wanted to charge my poor mother 600% more than what actually needed to be fixed. I despise places that prey on people who earnestly need help and take advantage of their lack of knowledge.

And I notice that the owner responds to these reviews, but I encourage you not to bother. We didn't just receive bad service that can be addressed with speaking to a higher up, your business model is unethical and nothing will change that. I suggest any person looking for HVAC services to avoid Service Scampions.

Matthew G.

08/10/2020 12:00:00 SA

Service Champions Plumbing exceeded my expectations. They were up front wort their pricing. Their technician, Miguel M, arrived on time and fixed the problem. Thank you, Miguel and Service Champions Plumbing!

Lee R.

11/06/2017 12:00:00 SA

I have recently replaced my entire HVAC system including ducts and insulation. From start to finish - consultation, planning, installation, permits, and after service were excellent!

Everybody is Service Champion 's employees and they were professional, polite, and honest.

My family and I are completely satisfied and they are strongly recommended. You get what you paid for!

William C.

6/29/2023

Excellent service today from Steven. Connected the water supply to our new refrigerator. Added a shutoff valve to the back of the refrigerator for easy shutoff. Excellent work!

Rick E.

9/22/2016

Called in to help diagnose a short on my AC unit and rewire it for a wifi thermostat. I thought I caused the short that kept blowing the 3amp fuse. Miguel came to help and he was courteous and accommodating by always covering his shoes as he came in and out of the house. He methodically narrowed down the cause of the short and found it by the condenser. The problem was a
wire that was exposed due to a wire shroud cutting into the wire jacket. In order to fix the problem we needed to cut into the walls to replace the wire. Seeing he is a seasoned technician and resourceful, he proposed to use the ground of the condenser and eliminate using that exposed wire. A little bit of ingenuity save us time and money and was able to fix and replace my thermostat within an hour. He only charged me for the diagnostic fee and nothing else. I really recommend these guys as they are pretty knowledgeable, efficient and reasonably price. If you can ask for Miguel as he is top notch.

Eddie N.

11/24/2017

We had our regular maintenance appointment today.

Dean W. was prompt, professional, courteous, and very thorough with the explanation of all the work being done today. Upon his attic survey, we were able to determine that the next step for duct and insulation replacement was in order. His explanation and photos that he took helped us to understand the current status of our attic. He was so clear that it seemed we were up there with him, as he explained. We were extremely satisfied with the the service provided and look forward to working with him again.

Caitlin B.

01/07/2019 12:00:00 SA

We recently had a new heater installed in our home and were serviced by the service tech James Stewart, who I must say was absolutely a pleasure to work with. He was so friendly and helpful through out the entire process of going over what was wrong with our 25 year old heater to choosing a new one that was affordable and safe to put in our home. I have to say we are absolutely ecstatic with the new heater! If you would like to meet with someone who cares and makes you feel comfortable and listens to your specific needs and concerns then I would recommend you ask to have James Stewart as your service tech . Thank you service champions for the affordable heater, and now I can enjoy a warm winter at home :)

Nojan V.

4/25/2023

I highly recommend the Champions AC Company! Their technician Franco were professional and knowledgeable, and he provided exceptional service in a timely manner. He also offered great prices and were willing to work with your schedule to ensure our satisfaction. Overall, I believe I made an excellent choice by selecting this AC company!
Franco is the man!

Michelle K.

10/05/2017 12:00:00 SA

Just had our one year service appointment with Erland Adargas and are very happy with the service he provided. Very professional and personable, and even adjusted the airflow in a couple of rooms. Highly recommend.

Dyane D.

7/21/2023

We had our annual a/c maintenance & filter change today by service tech, Josh Bielemeyer with Service Champions. Josh is a great technician...knowledgeable, friendly, efficient & answered all of our questions! We have always had great service from Service Champions. Would highly recommend.

Rusty H.

6/17/2020

I moved into my home 10+ years ago, and it had a new HVAC system. I've never had a problem with it, but my Ecobee recently started asking me to have it serviced. So when I learned about Service Champion's $88 tune up offer, I thought why not.

My short review is excellent customer service, and work. Pricey... but these are the joys of homeownership. Replacing an HVAC system is the price of a small new car, so I want to get the most of the one I own.

I received calls, emails and text messages reminding me about my appointment and notices that the technician was within 30 minutes of arriving. Ivan did my initial tune up and inspection. He was very courteous, taking time to explain what he was doing. My AC unit on my porch needed a cleaning, and he pointed out where it was leaking oil. With regular maintenance I should get several more years out of it I hope.

When he crawled up into my attic he found that several of my ducts were not properly sealed and air was leaking INTO my system causing a venturi effect (it's on YouTube) which has been causing my system to be working harder than it should have for years. And years. And years. I wish this issue had been identified years ago, but I'm glad it was caught now. Proper repairs came at a price not for the faint hearted. But I figured it's my home, and I want it in the best working order I can achieve.

William and Leo arrived several days later to seal my ducts. They worked efficiently and quickly, and before they left we walked around to the air ducts throughout my house, and indeed I was getting better air flow, and cooler air. Well... except in the kitchen, which has never had great air flow, but I always figured it was because that vent was the farthest away from the a/c unit. Wait... is there any air flow? Later that evening, upon further inspection I realized there was not even a whisper of air coming through the vent even though the others not 15 feet away had a chilly breeze going.

I called Service Champions, and they sent Jeff who confirmed that there was no air coming out of the vent, but due to the location of the vents in my attic, he couldn't get back in there to check the issue. So, another appointment was set for William to return. He crawled up into the claustrophobic areas of my attic, identified the issue, and fixed it with no further charge.

Every interaction with Service Champions on the phone was professional, and clear. The techs that came to my home (during a global pandemic) were polite, wore PPE, shoe covers and clean shirts. They took photo proof of my issues, and offered to share those images with me for my records.

I signed up for Service Champions semiannual service plan. I hope this prolongs the life of my system providing peace of mind. I feel the service they've provided so far is worth five stars, although I still a little stung by the price. Time will tell.

Kim N.

2/14/2022

I had my water heater serviced by Giovanni. He was prompt, professional, courteous and very pleasant to talk to. He did a thorough job of checking my faucets, cleaned out my bathroom sink drain and checked my water pressure.
Overall, Service Champions is a great company to work with

Rachel G.

7/14/2022

We had Anthony come out to service our HVAC. He was extremely polite, respectful, and very informative. Anthony provided the best service backed with great knowledge. We were very pleased with his service. He even took out our over filled trash cans as a good deed. Thank you Anthony!

Lisa W.

05/04/2018 12:00:00 SA

I have no issues with Service Champions: they keep me updated and always want to make things right. I did have some minor issues with the technician, Wyatt D. I didn't find his sexist comments about pregnant ladies very funny and I had to put back the things he removed from the closet. Friendly guy, but needs to practice keeping his opinions of women to himself. Also, don't leave a place messier than you found it.

Brian A.

11/02/2020 12:00:00 SA

It is my pleasure to highly recommend this company!

Background of work performed: older condo built in 1960s and one of the few in my condo community that didn't have central air and needed new ducts and an electrical panel upgrade.

My wife and I saved for years and made sure to find a solid company to get this major project done for our home as this is a long term investment. I was very nervous and concerned with everything as I worried that things might go wrong or that the company I chose would be dishonest. I'm grateful that Service Champions proved that I had nothing to worry about and that I was in good hands!

SC met and exceeded all expectations. They worked with me to get me a fair deal for both of us and made sure to keep me in the loop every step of the way. When there were little hitches in our project they quickly took care of it with precision. I was treated with the utmost respect from everyone with SC that I came into contact with. I have to save I was blown away by how helpful and friendly everyone was here. Even the folks that were subcontracted out (electrician and asbestos removal/abatement crew) took care of business with no unpleasant surprises.

In closing, I was so impressed with this company that I signed on to one of their service packages for annual maintenance. This company is now my number 1 choice for one stop shop in plumbing, heating and ac maintenance! You all have been fantastic for me and my family. Just perfect service delivery from start to finish! Thank you for everything!

Ashley F.

8/16/2018

Wow! This company is fantastic! I called them up to schedule an appointment to have our AC tuned up for the year, and it was so simple. Carrie (the woman whom I spoke with to book the appointment) was very friendly and polite. Anthony M., the technician who came out to our residence and performed the tune up was excellent! He was courteous, knowledgeable, efficient, and answered all of our concerns and questions. It's great to know there is a company with employees who are truly professional, and who strive to ensure they give their customers 100% satisfaction. We will definitely continue having our HVAC needs and maintenance done with Service Champions.

Kristi V.

07/07/2023 12:00:00 SA

Ok guys, I love that I get to give Service Champions Plumbing, Heating & AC a 5 star review here. My mom who is 78 years old made the phone call to Service Champions because her heater would not shut off. Veronica, a customer service specialist, helped my mom entirely on the phone. She offered to get a tech out as soon a possible but in the meantime, Veronica was so nice to email me (because my mom doesn't have email, remember she's 78 but my mom was able to give them my email address) the steps how to shut off the heater until the service tech comes out. So years ago my parents got a new heater installed by Service Champions and when my mom called them, they were able to pull up my mom's account and saw exactly what heater/heater display panel she has. That's when Veronica took the initiative to email me with the shut off directions. My mom called me and told me be on the lookout for an email from the heater people which I received. No one ever goes above and beyond anymore. So we do have a service technician coming out to service the heater but in the meantime, we were able to fix our problem thanks to Veronica. :)

Michael M.

12/08/2017 12:00:00 SA

Service Tech Osvaldo came to perform an introductory inspection/cleaning of our two furnace systems.
He was on-time, very friendly & engaging, and did a very thorough inspection of both systems (he even took at cursory look at our two A/C condensers!) He provided me with a professionally-bound, comprehensive booklet, the Up-Front Pricing Guide. I opted to join the CHAMP-Rewards Annual Membership for the piece-of-mind of knowing my heating & cooling needs will be taken care of.
Osvaldo explained every detail to me, including the 'truth' that our systems are older than we were led to believe by the seller! He discovered that our system has a built-in component for a 5 filter, thus eliminating the need for the two 1 filters currently being used. They also need to be changed less frequently! He wore shoe coverings, vacuumed and even offered to paint the attic crawl hatch because of dirty fingerprints left by previous service techs (NOT Service Champion techs!) I truly felt that Osvaldo was trying to 'earn' my business & not just going through the motions.

Kris G.

06/10/2017 12:00:00 SA

Fri. 6/9/17: RATED 3 STARS
I wasn't expecting anything when I left my initial review, but John called me back later in the day. He apologized for the service & error on their part & just wanted to make it right. I can respect that.

Thurs. 6/8/17: RATED 1 STAR
What a waste of time! I was just on the phone for 22 minutes & didn't even get an appt; I'm only on a wait list for a potential call back if there's an opening! Put me on hold 3x to ask dispatch if there's availability. Nice enough phone clerk, but terrible system for scheduling appts!! Thought in-person service & repair were great in the past , but man their appt system is ridiculously incompetent.

Donna C.

7/25/2022

We had noticed that our air conditioning wasn't cooling as well as it used too and decided it was time to call someone to do maintenance as it had been awhile! We had been receiving letters every year from Leland Smith about trying them for our service needs and finally did! Peter Perez with Service Champions was so nice, knowledgeable, and professional! He checked our heater too and found out that we had a carbon monoxide leak from a damaged flue vent! Had we not called Service Champions and had Peter not been so thorough who knows what would have happened! He literally saved our lives! We are glad that we called them for service and even signed up for their maintenance service! Thanks Peter & Frank for the great service

Donna & Jesse

Raven R.

9/13/2022

I just had to share my incredible experience thus far. Well, you know it has been record temps in Cali this September and what happens... my air conditioner vent was dripping an enormous amount of water on my wood floors!! I literally called 10 agencies and my insurance company and no one could come for at least 5 days... So I was looking on next-door and found several comments about Service Champion, all 5 stars. Right from the beginning the customer service I received from Christian helped me through my frantic state he ask questions and helped me identify the problem so they could narrow down the cause. Then set me up with the next available appointment which was a lot sooner than everyone else. The next person I spoke with 2 days later confirming my appointment was John very helpful and ensured that the proper technicians would come and assist. Flash forward to the appointment date .. walks in Devin. Respectful of the Covid concerns masked up, clean uniform and very polite and thorough!! He explained what the process was, what role he was playing and the price of the service. All the work has not been completed yet but I had to rave about this company and the employees that assisted me when everyone else was unavailable. I will provide an updated review once the job is completed.

Erin J.

9/27/2016

I would like to recognize Rey Jimenez for doing such an excellent job servicing our a/c unit. He was very knowledgeable about how the unit worked and showed me everything he was doing every step of the way. We signed up for their service program which will insure our new a/c and furnace will last a long time. And talk about good deeds! Rey noticed debris from our roof falling into the condenser and actually cleaned out our gutters for us....amazing! Thank you Rey!

Steve S.

07/12/2018 12:00:00 SA

This was our second experience with Service Champions. The first experience was great! This experience had a bump in the road with a miss-communication that lead to all parties now happy. Let's just say that in the end, our AC is back up and this company stands behind their word. Communications with John and Omar were professional and customer focused. Will definitely contact them again if the need arises. Thanks Service Champions1

Christopher H.

8/14/2023

Simple shower valve repair. Once again, I've been let down by this company. it was a VERY simple plumbing repair that I ended up figuring out myself by calling American Standard (who has GREAT customer service by the way!) Bought a $35 part from Grainger and fixed this myself in about 20 minutes. The tech from service champions should have known exactly what to do. He was very young and either did not have enough experience to know how to fix this OR - more likely - the company does not fix problems - they just over charge to install new systems. They continue to disappoint me. I have now given up on them. The days when they were actually champions of SERVICE have passed.

Raz R.

01/07/2017 12:00:00 SA

These guys set the standard for customer relations and I would recommend them for any HVAC job, be it a minor tune up or a full heating and air conditioning system installation or replacement. In their initial visit, the technician was unable to get my furnace working and I went with a small business that was able to get my furnace working. After reading my first Yelp review, a manager quickly reached out to me and expressed genuine concern about the service that was provided and the sent their all star tech out to my place to review the situation and gave my system a comprehensive tune up at no charge. I must say, I have never received a better customer service experience in my life. Side note; if your system is old and you find yourself calling for a quick fix every so often, these guys have a warranty plan that let's you buy in for a few bucks each month and you'll get it all back in discounts and every dollar you've paid on it will go towards getting your system working! ( ask them about the specifics, there are lots of details that you should hear about, yourselves )

Robert Z.

7/21/2023

Enjoyed Thomas coming over for our scheduled maintenance service. He was very polite and knowledgeable about what he was doing and such a delight to speak with him as he told me he was a newlywed. I can tell he has a great work ethic and has his priorities in order! You a blessed to have an employee like Thomas!

Thomas G.

06/10/2023 12:00:00 SA

Annual A/C maintenance. Technician arrived on time and was very friendly. Advised me on the issues and explained the repairs required. Everything was completed in a timely manner.

Pat H.

6/19/2020

Kitchen sink was backing up, so I searched Angie's List yesterday and selected a couple companies, including Service Champions. I received a call right away (they were the only ones to respond) and got a great price quote from very friendly Erika. Miguel showed up today and I asked about hydrojetting. After getting a quote less than half of another company's, I went with that. Sergio and Daniel arrived to assist Miguel. All 3 were very courteous and knowledgeable, and did a wonderful job. Miguel gets 2 thumbs up! I will definatly use them again and highly recommend them.

Tiffany S.

09/03/2020 12:00:00 SA

Today was my first experience with Service Champions and it was very positive. Our technician Brian O was excellent. I would definitely recommend Service Champions. I had been wanting to get my AC unit tuned up for a while but I didn't want to use Aliso Air Heating & Cooling for the job. I was intrigued by a flyer I received in the mail advertising Service Champions $88 Precision Tune-up and professional cleaning. Reviews on yelp looked promising so I called and scheduled an appointment. The gals that scheduled my appointment were very helpful and told me exactly what to expect. I didn't have trouble scheduling the appointment, I got a call the day before to confirm the appointment and I got a call the day of 45 minutes before our technician was going to arrive. Brian O arrived on schedule, was professional and very polite. He wore a mask and shoe covers when he was inside and even brought a Service Champions mat that he used to protect our floor & carpet while working. When he first arrived he walked me through everything he was going to do and told me what to expect. He took the time to explain what he was doing as part of routine maintenance and why he was doing it. He welcomed our questions. He helped us better understand the importance of preventative maintenance. He took apart our condenser, cleaned it and took readings before & after to determine whether it was operating in accord with manufacturer's specifications. He took temperature readings before and after at each vent to verify the air coming out was the appropriate coolness. He changed all the air filters. He did a visual inspection of our furnace, insulation and duct work in the attic. He took pictures of everything. Before Brian left he took the time to sit down with me and go through the photos, readings and his recommendations. Brian did not try to up-sell us, instead he was honest and straightforward about how our unit is running. He answered all questions to our satisfaction. We wound up signing up for the service maintenance plan but did not feel pressured into it at all. It's a good deal. We signed up because we see the value of preventative Maintenance and like that Service Champions takes care of scheduling follow up appointments for us when due so we don't have to worry about it. In summary, we are grateful for Brian's visit and appreciate what Service Champions offers. Brian is a hard worker and it's very evident that he cares about customers and customer service.

Edgar J.

05/10/2023 12:00:00 SA

We hired Service Champions to do some maintenance on our AC and Heating units. Since the tough summer months are upon us. Anthony arrived within the 2 hour window as promised. He was very professional and a really nice guy all around. He did his best to work around our two dogs! He involved me as he progressed with the inspections/maintenance. Which was great and gave me an understanding of where our system stands. As Anthony progressed, I was soon greeted by the arrival of Angel his supervisor. That was out doing house calls checking up on his team as well as offering any assistance to us homeowners for questions or concerns. He even chatted it up with my 13yr old son for a while. Which is awesome that a complete stranger that you allow into your home, can be so nice as to take a minute to chat. Anthony finished his inspection/maintenance of our heating unit in the attic and even changed out our inlet filter. I signed up to their Champ Rewards program, and hopefully we will be seeing Anthony (and maybe Angel) in the near future. I would highly recommend Service Champions for all your HVAC and plumbing needs. Some of the nicest most informative people you will ever meet. Keep it up guys, thanks again to Anthony and the Service Champions team!

Tri P.

6/13/2018

called them for the $77 ac tune up special before summer and Ryan Le came out on time. He spent over 2 hours cleaning the condenser and also inspecting my furnace. even climbed into the hot attic to check the duct. very courteous and thorough. went above and beyond to explain everything to me. even did a good deed of vacuuming my dryer vent. would highly recommend this company and especially Ryan!

Considering the maintenance program as an ongoing service to my system.

Lee C.

10/30/2019

This is a follow up of the review that I wrote of Service Champions in July. I was pleased with the service but I wasn't pleased with the price. I posted the review and moved on. It was quite a pleasant surprise when Rod from Service Champions got hold of me, discussed the service and offered a full refund of the service charge, even through I never asked for a refund. I felt that Service Champions was making extra efforts to make its customers satisfied. Because of that I am now completely satisfied. Thank you Rod.

Stephanie L.

03/08/2016 12:00:00 SA

The BEST service starting from our appointment set up over the phone, the in home service to the follow up phone call from the customer service department was 100% perfection! Customer service is paramount to me and Service Champions always knocks it out of the park EVERY TIME!!

Service Technician Steven was amazing and Customer Service Representative Stephanie took my breath away! What a GREAT TEAM!

********
Thank you Mr. Smith for you response!! Your team was so wonderful that I told my husband, That's a place I'd love to call home! So I applied and ball has been sent into motion with a second interview set for next week. You are obviously doing something very right that your customer would be so impressed with the integrity, enthusiasm and commitment of the team that they'd want to work for you too! I look forward to meeting you someday in the near future.

Karen M.

7/23/2020

I finally called for a check up/cleaning on my air conditioner. We had Guillermo come out. He was about as awesome as they get. On time, crisp white shirt, polite and knowledgeable! He spent a lot of time inspecting, cleaning, adjusting and sharing his findings with us. Masked, shoe coverings, and a matt outside the door. He had the right size filter to replace ours. We did sign up for the yearly service contract, only $19.95 a mo. The come out twice a year to service A/C and furnace at no cost. Great deal we thought as we never have anyone come to check things out over all these years. Nice job Service Champions! So happy I called you!

Tony L.

5/30/2020

I have an update for my experience with this company. Upon reading my Yelp review a representative from Service Champions contacted me yesterday and was very apologetic. He heard my grievance and offered the services performed for FREE. I didn't want to take advantage of the situation and advised him I was willing to pay the price I believed was the correct price. He then offered to charge me the services at half the price I initially thought was correct. I accepted his offer. A refund company check was later delivered to my doorstep early that same day for the difference in price. I have retracted my initial rating. You can have confidence to use them as they will make good on something not right.

Ron R.

10/25/2020

This company has some nice trucks and a few excellent technicians, evidenced by some 5 star ratings. But my experience tells me that this company is very much akin to Forrest Gump's box of chocolates - You never know what you're going to get.

I had an A/C coil replaced. Their highly trained professional technician did not follow the manufacturer's installation instructions for positioning the suction and liquid lines. That then necessitated his altering the furnace vent pipe, adding a section of pipe and rerouting it to go around the mispositioned lines. Such alterations require a permit and a Title 24 HERS inspection which had not been acquired. To make matters worse, his alteration of the vent pipe did not meet code and created a serious carbon monoxide safety hazard which needed correction. I think I could have gotten a 15 year old acne faced kid with a half semester of shop class under his belt to do the job their highly trained professional did.

When the same technician returned a week later without a permit I stopped work and insisted they obtain a permit. Only then did they initiate the permit process which took twenty additional days. A full two weeks after the permit was issued they finally sent two technicians to eliminate the hazard, bringing the vent pipe to meet code. Those two did just fine.

On the day that they scheduled for final inspection they didn't show up. It was like a Biden rally. I had to call them and have it rescheduled. So from initial service call to finish, the job ran from July 16 to October 21. That could be a record for a coil replacement. If they can do this kind of job for me, they can do it for you too. Just give them a call.

If you are a gambler - roll the dice. But my advice is: Run, Forrest, ...Ruunnnn !!!

Note to Service Champions owner: don't bother reaching out here on Yelp or elsewhere. To make me happy you'd have to afflict me with Alzheimers and erase my memory, so you are powerless to make it right. Let this 78 year old elder abused man leave you with a final thought - a chain is only as strong as its weakest link, and a company is only as good as its worst performing employee. So - One star. Own it. Hang it on your wall as a reminder. It's not what you do if mistakes are made, it's what you do to keep mistakes from being made.

Keep running, Forrest.

Ian B.

08/02/2023 12:00:00 SA

Service Champions are good at what they do. We upgraded our HVAC system through them and they come periodically to maintain our system. Juan Gutierrez is a very thorough HVAC technician who goes the extra mile to ensure our ducts and HVAC system are working properly, are properly sealed, and even measured how much insulation we have in the attic on a 90+ degree hot day.

We have had some negative encounters with their customer service reps, however. During the summer, for example, they get super busy and called to cancel a pre-scheduled appointment that I had taken time off work to be home for. Needless to say, I wasn't happy about that but overall they are a very good HVAC/plumbing company.

bob s.

2/19/2022

They advertise a $99 service. After the tech assessed our plumbing situation he provided a $1,000 estimate!! I'm not making this up. Then he says let me call the office. Good news he says we can do it for $500. We told them to get lost. I've seen used car dealerships with more integrity than this company.

Julian D.

09/05/2020 12:00:00 SA

Service Champions did an amazing job getting us taken care of. We purchased our home a little over a year ago and the air conditioner never did a great job. They came out to take a look and we came to the conclusion that our 30-year old system needed to be replaced (it's recommended that HVAC systems are replaced every 10-15 years.....yikes!). They understood the unexpected expense was no easy pill to swallow but they detailed financing options and the savings a replacement would provide. The very next day they tore the old system out and installed the new one the following day. I cannot explain how big of a difference we noticed immediately. Every person we spoke to or encountered was professional and polite. You get what you pay for, and I can't imagine getting more bang for your buck.

Leticia P.

4/14/2022

I was hearing rumbling sounds coming from my water heater. My girlfriend referred me to Service Champions. I called them and Marcos from plumbing showed up within 2 hours. He inspected my unit, gave me a thorough explanation of what was causing the rumbling noise and options I had. He drained the water heater to remove the sediment. I was very pleased with his customer service skills. Not once did I feel pressured. Marcos thank you for answering all my questions and offering me options.

M S.

4/22/2022

Service Champions is shady. They quoted me $30k for AC, furnace and new ducts on my 800 sq ft condo. You would think the equipment was made out of gold or something, In fact the AC unit on their quote is the lowest quality one on the market. Maybe if you are a man they will charge you less but I wouldn't trust them! I ended up finding an amazing contractor with a soul who charged me $10k that included a higher end AC unit.

Tommy A.

07/08/2023 12:00:00 SA

Just wanted to reach out to express how happy we are with the service we received today. You guys are amazing! You took care of us the same day we called, the day before a major holiday, and kept us informed the entire time until the technician arrived. I don't leave reviews that often. In fact this may may the 3rd review I have ever done for any company I have done business with - ever. I can honestly say that Service Champions practices what they preach in those radio ads. Just an amazing experience from start to finish. Well done guys and you have us as a customer from now on! Thank you!

Anthony A.

4/17/2023

Franco Vigil appeared on time and was thorough and detailed in his maintenance of my Furnace and detailed explanation of this service and other system maintenance plans offered by Service Champions. The company was in error in their documentation of a Mrs. Armand, who does not exist in this house.

Susana M.

1/27/2021

Amazing service! I had an issue with the first Tek who came out to service my furnace nothing major he was very professional and nice but didn't quite complete the service and neglected to communicate to me his recommendations.
Upon talking to Nikki a manager she took immediate action and sent Andrew Acosta a Field Supervisor to inspect my furnace. He went beyond that by sitting down with me and explaining what it had been done ( I got a
Furnace lesson). He was super polite and professional. I was having a sad day and mentioned to him that I just became a widow and after he left he came back with flowers and a sympathy card in the name of a service
Champions!!Who does that? He was so proud of his company and the values that they instill in their employees about pleasing the customers that he even went a mile further than expected by his employer by literally making my day with his kind gesture.
Exemplary employees both Nikki and Andrew, excellent service provided.
Hard to find a company like that!

Theresa J.

9/24/2020

I am so glad I called Service Champions for my ac problems. Especially during this covid-19 pandemic, they made us feel safe by wearing masks at all times and wearing shoe covers when inside the house. Special thank you to Dean Ward, Daniel Arroyas and Adin Castaneda for being courteous,prompt and professional. I don't know much about ac but they showed and explained everything in a way that I would understand. I didn't feel rushed in making my decision in getting a new ac system. The best thing is, they finished the job earlier than expected and they even added extra smoke detectors in each room. Thank you Service Champions! I'll definitely tell my friends about you guys! We love your guys' service :)

Calvin H.

8/24/2023

These guys can't seem to get things straight. They called me just one day before my original appointment to cancel because they are only taking urgent repair requests aka big money making jobs only.

We rescheduled and I called back to cancel, then they show up on the rescheduled date like I didn't cancel. Total lack of communication and waste of time.

Also, they would not give a straight answer on the price per pound of Freon. They want you to pay to have them come out and then tell you it costs an absorbent amount because it is no longer being manufactured

sam z.

11/26/2016

Called to set up an appointment and from the start the receptionist was very professional. Received a reminder call prior to the tech coming out, excellent follow up. Then the tech Shaq Q. Came out I was greeted at my front door with a door mat(extremely professional &clean) then came into my home accessed my concerns and had my unit up and running quickly. Although a simple fix.... the quality, professionalism and excellent service from the tech, left such an impression and THIS IS SERVICE! Hats off to service champions and to Shaq for 5 star service. I would recommend them without hesitation. Thanks again for awesome service.

Jennifer P.

12/30/2016

The good: They hire VERY nice, respectful employees. Some of the nicest employees that will come to your house. The courtesy of their employees of their employees is the only reason they get 2 stars instead of 1.

The bad: Many of the people they hire are not very experienced. I have stories that demonstrate that.

Incident # 1. Summer of 2015: My a/c wasn't working. I was told I needed a $1700 part to fix it and that I should not even use the a/c or heater until I replaced that part. I couldn't afford it so I called for a 2nd opinion from a different company. Turns out that's not what I needed. I just needed a new thermostat. Quite a big price difference... System worked great for a whole year after that. I had a maintenance contract with Service Champions and my husband wanted me to cancel it when that happened, but I didn't feel like the company was trying to sell me something I didn't need. Instead, I really believe the tech was just inexperienced. So I didn't cancel then, but I should've. They tried to make it right and I was ready to trust them again because they refunded me the service charge I had to pay another company to come out and diagnose and clean the system that they said did not look clean.

Incident #2: Summer of 2016: A/C was working on and off. Sometimes great, sometimes not at all. Called service champions as I had the maintenance agreement with them. It took 3 visits and multiple people to diagnose the problem and a week of my time with no a/c while they tried to figure out the problem. The diagnosis: $1675 with some explanation about how it was a really expensive Rheem part. Too much money for me. So I called someone else on yelp with good reviews. He came out the next day and diagnosed the problem. He did give the same diagnosis as Service Champions, but he did it in one visit in less than an hour. His cost? $800. He used a Rheem factory part so it's not like he was using a cheap generic part. Even with special ordering the part, he had the problem fixed in less time it took for Service Champions to diagnose the problem.

You know what's interesting about both scenarios? Both times I used a different person and I explained the situation I was in and both times the companies said, Let me guess, Service Champions? So apparently they are known for this in the industry.

Incident #3: I had enough with this service contract. It was getting me nowhere. It was either giving me incorrect diagnosis or wanting to charge me more than double what another contractor wanted. So, after incident #2, I called to cancel. I got put through a LONG, HIGH PRESSURE talk with one of their sales managers trying to convince me not to cancel. But I was done. I was sure I wanted to cancel. I had a pre-paid maintenance agreement with about 6 months remaining and I was assured I would get a refund. No refund. That was beginning of July. Called in September or October and was told the matter had to be researched. Called again in December and this time I did get a refund finally- 6 months later.

Super nice guys who work for Service Champions, but to no fault of their own, they just don't have the experience they need to be diagnosing problems. And when they do diagnose problems, they are either incorrect or charging more than double the standard industry prices. They tried to give me a talk about how it's worth it because it comes with a lifetime warranty, but I could afford to fix the problem twice for less money than I could fix it once with Service Champions. And when you are melting in the heat, time is important as well and that same day service doesn't mean anything if it takes a week and multiple visits to diagnose a problem someone else can diagnose in one visit.

I think this company has super good reviews because they hook with a super friendly tech to come service your a/c. The very first service I got with them was a good service that left my a/c working better than it had before, but anything beyond a service is beyond their area of expertise. But because you met such nice people at the service, you think you can trust them and then they slap with a wrong diagnosis or ridiculous prices, but you wouldn't know that unless you actually got a 2nd opinion.

And think about it, they've got a big nice looking property. I've driven past it. They have many levels of people, from receptionists, to techs, to sales managers, and more. How do they pay for all that? The high prices they charge. I've found a nice small business owner who fixed my problem for less than half of Service Champions and I'm not paying to build his empire so that's who I am sticking with.

Ezekiel D.

6/14/2018

We have been Service Champion customers since buying our house in 2015. I definitely, like the respectfulness and care of their technicians take in our semi annual check ups. Recently, had some work done to our ducts, as a company they were committed to us as customers. Not just in providing excellent craftsmanship but also on a personal level. It was important to them, that we were comfortable and happy with the process.

Michael M.

09/08/2018 12:00:00 SA

We had an AC Tune up. The system had been working but we wanted to be sure it was in good shape. The service took two hours plus and by 6:30 my kids wanted to go out to eat. I rushed Anthony and did not accept his recommendation. We left as soon as the Service Techs we're finished.

Later the AC did not work. Service Champions sent Omar to fix the problem. Turns out, I made a mistake. Anthony was right about the weak capacitor. Regardless, Service Champions did not charge for the second visit that was 100% my fault. I'm embarrassed that I caused the problem and they fixed it for free.

David M.

01/06/2021 12:00:00 SA

Had an initial diagnostic of a heating problem on 1/5. Pretty expensive repair so I wanted price the job, in this case a motor replacement for a furnace unit. Many HVAC companies were willing to engage, but unfortunately this one wanted to come out and charge me $100 to tell me the same thing I already knew. When I asked to speak to Leland directly (the owner), the rep said she didn't know if that was possible, but would put in a request.

UPDATE:

After reading my initial review, I rec'd a call from the Operations Manager Rody, who was genuinely invested in understanding what when wrong and how they could make it right. We walked through my experience with him diligently asking questions and listening. I could tell there was genuine interest in developing a relationship and trying to earn back my business. I agreed to allow a technician to come out (Rody waived the fee based on my experience). The tech spent much more time than the first one and at the end gave me a thorough explanation of what I needed, including something that had been overlooked by the first technician.

They say the ultimate measure of a company is not how they treat you when everything goes well, but how they address you when something goes wrong.

I could not recommend this company more highly ! They really came through in the end, and were genuinely interested in feedback on how to improve.

For that, they've earned all my future business!

Elijah F.

06/03/2017 12:00:00 SA

We had Ryan Le come out from Service Champions to tune up our A/C unit. He was incredibly thoughtful and well informed. They spent alot of time educating my wife and I, and answering all of our questions. We recently moved into this house and Service Champions was the ones that did the original install for a former owner of our house, which was nice, because they had all the system's history in their records. Our unit hadn't been serviced for 8 years. We were able to see a significant improvement in cooling temperatures before and after the service. They did sell their service contract plan pretty hard, but I felt like it was backed up with great customer service and results right before my eyes, so my wife and I decided to sign up. I'm curious to see how the system will be a year from now, and if annual tune ups actually increase efficiency significantly.

Amanda W.

5/23/2023

Your service tech, Peter Perez, was amazing. He arrived early to my scheduled appointment time frame. He was explained everything and answered all my questions. Would definitely recommend Peter and Service Champions. Will be calling them to service my AC unit from now on.

D D.

05/11/2019 12:00:00 SA

Lim was very thorough in servicing our AC unit. He inspected and serviced not only the unit, but also the vents, thermostat, ducts in the attic, and more! He is friendly and represents the great reputation of the company. We are very happy that we chose Service Champions.

Linda O.

7/15/2021

Update:
Jeff from Service Champions contacted us. He was very apologetic and offered to make it right, and came thru by making good on his promise. Thank you Jeff for your professionalism and superior customer service!!

Emily W.

5/23/2017

It is a huge deal when you have to save enough money to install a new heating and AC system. I'm so glad we were patient because honestly I have never seen such amazing service. Everyone that stepped foot into my home always put the little booties over their shoes, smelled good, they were clean cut, and had the biggest smile on their face. I have three small children and things can be difficult when you let random strangers into your home. They made me feel so comfortable and they were all so sweet. We even had a tree that we had tried to cut down where the new system was going and before I knew it, Jose had chopped down that tree and smoothed it all out and he didn't even stop there... he gathered ALL of the tree branches (even the ones we had tried cutting off) and put them all in a box to take it away. Cesar who did our ducts was amazing and Juarentino installed our water heater and helped everyone with everyone's job. I couldn't brag enough about this company and the men that they hire... they were there from 8:00 Am until 8:30pm making sure everything was done. Thank you so much for working so hard service champions.

Vincent V.

05/04/2023 12:00:00 SA

Another wonderful service today and your Tech Dakota was police, efficient, and expeditious in his service for us! Vince Vasil

Peggy H.

8/17/2022

First, Service Champions is by far the best plumbing & heating/air conditioning company I have ever dealt with. They fix what is wrong or work on a project until it is fixed. Their technicians are hospitable and professional.

Furthermore, one of the most diligent plumbing technicians has been Brett Freeman. He even emailed a picture of a special glue to fix my loose bathtub handle; this made it an inexpensive fix for me. Today, he did a wellness check on my plumbing with no charge (Sevice Champions policy). He also assured me everything, including the hot water heater, was working well. At the end of his visit, he shlepped in a huge package from Target.

Finally, Brett and the other technicians treat me like the intelligent person that I am. I am never talked down to and have been given their personal cell phone numbers to expedite any concerns I might have. The personnel on the phone are also very friendly and great listeners. My messages are always relayed to the correct individuals. Brett and the rest of the crew, keep up the great work!

John D.

3/18/2011

Their customer service department called me and apologized. They said they would refund me the $69. I received the returned check in the mail with another apology and a request to update the Yelp file. I used the money to buy a $30 thermostat at Home Depot. An electrician installed it for another $30. I am glad they refunded the money but why would I recommend a company that wants to replace my thermostat for $400 when the cost for an electrician to do it was $60?

Clara R.

6/28/2017

Matthew Dominguez was our tech. Very nice & professional. Never disappointed with the quality of young men they send out. Always on time, always courteous, always friendly and professional.
They never try to push any sales ( unlike the previous company we used before ).
Thank you Leland Smith for a great company and great employees!
We will continue to be club members.

Sam G.

9/23/2014

A week ago they gave me a written estimate for replacing an AC for $10,000. It turned out that it was only a $200 repair performed by someone else. I wrote a review, but it was removed after 3 days. The owner gave a response, but only readable in my account; not for public to see. Are we really to believe that these responses are from the owner? They are dishonest and I would not recommend them. The response from the supposed owner was a form-letter type response as it was too obvious. If I were the owner and I found out how my staff treated a customer like they treated me, someone would have lost their job. Either these responses are form-letters, or the owner does not care how their staff upsells their service, and in my case totally misdiagnosed the problem almost causing an unnecessary $10,000 expenditure. Don't be fooled by the phone mannerism and appointment reminders...

Mia F.

7/14/2023

Excellent and timely service by Steven! Air conditioning service was scheduled and they announced when he was going to arrive, arrived on time and addressed our questions very quickly. Cool air within a very short amount of time

Highly recommend!!!

David S.

11/15/2018

Yesterday Dan Ward from Service Champions came to our home to do a annual check up on our heating system. Dean was on time and explained everything he was going to do in advance and finished at exactly the time he said he would. Dean is not only an expert in heating systems, he's also a delightful young man and we enjoyed getting to know him. If anyone is looking for a reliable/trustworthy company in the heating/air conditioning business, I would highly recommend Service Champions and when you call ask to have Dean be your inspector.

Kristi V.

11/30/2022

We had excellent service from Gerard, Chris and Chris to diagnose and repair our plumbing issues. A dual clean out was installed in our front yard replacing a 60 year old main sewer line. Looking forward to drain lines working right.

John L.

8/18/2018

This is the worst air-conditioning company I have ever dealt with. The service guy is so busy trying to upsell us with every service that he didn't deal with the real problem. I had to pay another air conditioning guy to come out here to diagnose the real problem and resolve it Needless to say our air-conditioning unit was lacking Freon. A very simple diagnosis. I will never use service champions again.

Dennis T.

1/20/2020

I had a plumbing issue with my shower and bathtub. Miguel came over and was very professional! I love the fact he brought his own floor mat and then proceeded to put on slip covers on his shoes before he came inside. Miguel was very quick to identify my issues and proceeded to explain how he was going to resolve it. Miguel was very diligent and I never got the feeling he was shady or misleading. I will now refer him to my relatives and friends when they are looking for a EXCELLENT plumber. I could not be any more happier at the service I received today.

Mia G.

8/14/2020

We are so happy with our new system. We called them after my sister recommended this company and although we had to get a whole new air/furnace system instead of just a repair, we could not be happier! Our system was very old and had to be replaced. We had a couple of little tweeks needed with air vents after the installation and they came right back out and ! From Robert being the first representative, to the Installation Crews and Michael G. helping us with the tweeks (air flow-nothing serious), we are so satisfied and highly recommend this company! They are respectful, professional, friendly and do great work!

Denise D.

7/22/2020

My experience starts off about 5 days ago when I called Service Champions to com out and check on our AC unit. The lady who answered the phone was very nice and offered us an appointment for the next day which was Saturday.

Saturday came around and our service tech Johnny came out and did a thorough job of checking into every nook and cranny of our furnace, air conditioner unit and attic. He spent about 1.5 hours - 2 hours and remained very professional as he explained his recommendations. What were they? Replacing our ducts as they were probably from the 80s, early 90s and were not sealed correlty. Fair enough, we can look into that so we allowed him to contact the office to schedule an appointment for
Monday. They said the appointment would be about 60 minutes possibly a little longer as they don't rush these things.

Monday rolls around and at about 5:10pm, Luke shows up and did not leave our house until about 9pm that night! 4 hour long appointment!! He was very kind and imformative. He showed up pictures of our existing ducts and explained the air quality issues that could arise if we don't replace them. As a pregnant woman, the health of our future baby is important as well as my other daughter's. For about an hour it was videos of the process, stats about companies closing, yada yada yada. He was bascially building the company up. It took about 1.5 hours for him to even start discussing numbers. No wonder he built his company up!!

The prices were REDICULOUS!! I will admit though, I was falling for it. He has a way of building rapport and tapping into the mental side of people by sharing common interests and then having an adorable screen saver. Prices?
Ductwork
Gold: $16,891 normal but if I'm felxible with the appointment $13,513
Silver: $13,361 normal $10,905 flexible
Basic: $10,961 normal $8,769 flexible
The differences between packages are the warranty timelines.
I also wanted to get insulation... that was going to be an additional $6k.
Oh and the technician never said anything about asbestos. However, Luke was like its $550 cash day of fee to remove your asbestos. We had him go back in there to check again. He confirmed. Funny, we had two other companies come out and they said we did not have asbestos, not even on the boots. Pretty fishy to me. Not to mention, the technician disclosed his experience and Luke was like We had him go through our schooling as he didnt have any experience and we popped out a 'Service Champion!' Pretty fishy to me again.

Long story short, they have nice representatives but I think they are in the buisness of ripping people off. I feel bad for everyone who has bit the bait as they can be charming. The next day he followed up with us and was like we can drop the price and I will cover the asbestos fee! HAHAHA I can't with this company.

Michael D.

11/01/2011 12:00:00 SA

I agree with Kyle in Pasadena 100%! We were also given the $77 tune-up special which included a cleaning and a followup sales call with a 'supervisor' to convince us to get an entirely new system. The service tech also convinced us to sign up for a $12/month club membership agreement that held promises of future discounts and fee tuneups. We lucked out because we have a friend who is an electrician who recommended to us an independent HVAC technician that claimed there was nothing wrong with our heater, least of all the need for the washer that was crucial to the system running all the flames properly. Best part was he didn't charge us a dime just to make a few minor adjustments. We are very blessed to have not paid this company the $3,000.00 estimate they claimed necessary for a new system. I do not recommend using this company.

Jesus S.

7/15/2023

Thank you, Service Champions, for your exceptional caliber of technicians. We have been members for 10+ years. From our experience, your technicians are top of the line knowledgeable technicians and have provided us with top customer service. However, there are times when a technician exceeds all the Exceptional Marks of Professionalism and raises the best practices bar for a company. To that, I want to commend Brandon Harris, who serviced our AC system on 7/12/2023. Brandon provided us the exceptional customer service we receive from your technicians, but Brandon gave us an education on each of the components he checked and reviewed each photo with us in a sit-down session. Today, I reviewed the invoice and photos I was emailed, shortly after he finished his work at our home, and the invoice is amazingly detailed. Please see that this review is included in his next performance review. I can see Brandon rising in your company.

Stewart G.

8/25/2014

Over the past summer I have had tg replace both a furnace and an air conditioner in a house I purchased six months ago. Unexpected and unwelcome as these expenses were, I was happy with the prompt, professional service that Service Champions provided, all the way from the senior technician who diagnosed the problems through the installation. Particularly outstanding were Frank Speer, who helped me select new equipment, Dylan Newton, who diagnosed the problematic furnace, Francisco, who did so for the air conditioner, and Ulysses Zuniga, who oversaw the actual installation of both the furnace and air conditioner. I may be poor now, but at least I am warm and cool when I need to be. Bravo to this crew! Strewart L. Gordon, Claremont

Patrick T.

10/06/2022 12:00:00 SA

Victor was so helpful and lovely to work with. He took the assignment steps further than necessary to figure out what was going on with our plumbing. He also found an AC leak that I wouldn't have been aware of otherwise. I highly recommend him for your plumbing needs!

Christina S.

6/29/2015

I'm so glad I chose Service Champions for my Air Conditioning services. My experience with all Technicians has been a pleasant one. They are all courteous, professional and well trained in their area(s) of expertise.

Steven Barba was at my home on June 20th for a routine A/C summer maintenance. He explained everything in detail, was very thorough, polite, professional and cleaned up his work area.

He noticed I had low insulation and recommended I get a quote. I agreed and set up an appointment for attic insulation and radiant barrier.

Thank you Steven and Service Champions
-Christina Saldivar
Loyal Customer

The attic insulation and radiant barrier took 1 day and a few hours on the second day . Jose and Erik did the work the first day. Mike S. and Jeff on the second day. Everything was completed on time. I immediately noticed the cooler difference.

Great Job
-Christina S.

Thomas M.

7/17/2020

Simply the best AC maintenance and repair service in OC. Courteous and professional from the first call to the time they leave. Great communication. Great repairs. They offer a service contract to keep your system maintained - worth every penny. Like having a relative in the AC business.

Christie R.

04/02/2018 12:00:00 SA

I just had the most incredible service on my Air Conditioning today from Service Champions. Joe Sandowsky did an amazing job and even checked my condisate valve and tubing. There was a problem with it. Joe called his boss as the problem was under the house. The problem was a crack in the pipe. He had to suit up and crawl under the house. He had about 6 inches to spare and replace the amount of tubing. He and Ray worked hand in hand. Ray, spied an area where critters could get in and went to work immediately on fixing it and then even picked up some dead critters for me. I cannot more highly recommend the diligence and hard work by Joe and Ray.

Thank you Joe and Ray. Thank you Service Champions for having such wonderful people work for you. Joe said this is the first job that he wakes up smiling because he loves his work! It definitely showed.

Oh, i think they may get a referral out of this as my neighbor was watching his work as well. He felt that it was 5 star.

Paul E.

2/26/2019

Service Champions did an awsome job today at my home explaining stress points to my old system althought I new somewhat of alot of the componate they were truefull and straight with me before we really got into my system and spoke they got my system up and running with a great cleaning of everything I was extreamly please with Christian Corwim Tech Arron Warren supervisor both were professional and on track detailed orientated....Im getting ready to have them back soon for additional work by summer ***** great job guys

Al D.

4/18/2017

Like so many others have said, today was the day for our A/C service, and Erland Adargas did an excellent job. We especially appreciate the extent to which this company goes to keep from getting the house dirty. From the mat on the porch to the shoe covers being taken on and off to the tarp under the ladder, not a mark was left on our carpet!
Another huge plus is the appointment arrangement. They call to set it up at OUR convenience, give a two-hour window instead of most companies that give an 8-hour window, then send an email of with a picture and name of the technician, and also call before the arrival.
In addition, they keep our system operating at peak performance, which saves energy and gives us the comfort level we choose.
Service Champions, you have a great focus on your customers, and your employees are trained properly. We look forward to many years of working with you.

Nish G.

4/27/2018

I had the regular maintenance performed (every 6 months). The gentleman who came out Erland Adargas did an excellent job. He was professional, courteous and very kind.
Yes, their repairs and work are expensive but this twice yearly maintenance is good to do for $20/month. They change out the filters and clean the system which we generally forget to do ourselves.

Kim S.

09/01/2021 12:00:00 SA

Needed the AC looked at and serviced. Called and made an appt. Ryan shows up, very courteous and polite. He went through what he was going to. All I can say is Ryan is now considered family. He was awesome. And he even got the seal of approval from our dog!
Thank you Ryan for being you!

Anne K.

8/31/2018

I had a problem with my electronic thermostat that was installed with a new Lennox AC about 11 months ago and the AC would not work. I contacted the company that installed it and they said I would have to wait a week to have a technician look at it. Service Champions sent out Joe on 1 hours notice and found the loose wire and I am now back to being cool as a cucumber. Thank you Service Champions. You are now my go-to AC/Heater place.

Rick R.

11/30/2022

Paul Marceau is outstanding: Great customer service - polite, friendly, respectful. He informed us through pictures and commentary. I highly recommend Paul and his company.

Elaine D.

02/04/2016 12:00:00 SA

I called Service Campions to service my heater, based on their 5 star reviews on Yelp. I was very pleasantly surprised that for such a young man, their technician Jackson K., was so knowledgeable. I knew nothing about heaters and he explained in detail how a furnace works and what all the parts do to make it work efficiently. We discussed a maintenance contract and based on the quality of today's service, I gladly agreed. Jackson was very thorough and worked on my system for two hours. I feel relieved that my system is in good hands.

I would like to add to my previous review. I called Service Champions today because I was concerned about an unusually loud sound when I turned on my heater. Heather was very professional and friendly and assured me that I would receive prompt service. James N. was dispatched and after examining my unit determined I needed a small, but very necessary part and replaced it at no charge. He also checked all my vents to make sure I was getting the proper amount of heat in each room. He was very professional, courteous and extremely efficient and knowledgeable. I am so happy I signed a contract with this company and will definitely recommend them to anyone needing service.

Ray P.

8/30/2023

Service Champs are top notch. High quality service, timely, reasonably priced and very transparent. Everyone who has helped us goes above and beyond to get it done right.

Jian C.

8/15/2023

Why these guys sending me the AD in the mail every freaking couple weeks?? I already have a handy man and would never need your service for a tune up. Stop challenge to homeowners and please just leave me alone!! You're really annoying by sending these mails twice a month!!

Stephanie M.

8/19/2014

Service Champions came out to our home this afternoon to repair our air conditioner. We called yesterday. Their response time was great. Kevin was professional, hard working and resolved the problem quickly. We would use Service Champions again and would highly recommend them to our friends. Thank you!

Arlene F.

5/24/2017

I received a mail offer to have my AC checked and serviced before it gets hot. Normally I would just toss such a solicitation but since my home is 12 years old and I had never had my AC serviced, I decided to try Service Champions. I checked their reviews first and they looked very good. It was easy to schedule an appointment and they called to remind me. Ryan Le was my service rep. He arrived very neatly dressed and with a big smile. He explained what he was going to do and it sounded very thorough. He then proceeded to check everything. He used some very sophisticated tools to measure things. He spent about 3 hours doing his thing. Several times he showed me things and explained how everything worked. He made some suggestions but applied no pressure. The charge was exactly what the mail offer said. I was more than pleased with this company and Ryan. I am thinking of having them out on an annual basis just to keep my old units going as long as possible.

Joann B.

07/11/2021 12:00:00 SA

I was not entirely happy with my service Champions encounter and left a not so favorable review. Service champions contacted me and asked me how they could make things better, How their staff could be better and how they could better serve their customers. We had a great conversation I felt that they were very interested in what I had to say. Yesterday I received a refund check from them that I never requested. I have to say that was a standup move on the Part of Service Champions. Anyway I just wanted to give the update.

Young M.

04/10/2021 12:00:00 SA

They were great Miguel Mendez went over and beyond. He noticed that my knob on the faucet was broken so he went and got a new one at the hard ware store. Clean n courteous and a gentleman. He explained everything he was doing and was very patient. I would recommend Service Champions to my friends.

Daniel Y.

01/02/2022 12:00:00 SA

First off I just wanted to ask that anyone out there that received bad service from service champions if they can post someone that they can refer to get the work done. It seems like a lot of the reviews that people are posting that are bad about service champions seem to be true because my mom and I went to the same experience with them. Although we didn't move forward and do any of the work cuz they wanted $15,000 to make the repair on the ducting or whatever needed Tubi done with the furnace because it was apparently bad. I knew it was a dog and pony show send us a to text showed up and one of them open their mouth. I don't need to go any further then to say that. What I would recommend to everyone else out there whether they choose service Champions or another service just do your due diligence and get estimates and then decide from there. There's really no point in going any further to badmouth service champions if you don't like somebody just don't use them.

Mike B.

05/06/2023 12:00:00 SA

Very pleased with the a/c PM that Kalani provided for us yesterday. He was very professional, friendly, and competent. We have a service contract for our entire home and it works for things like the dishwasher and washer dryer. They also offer an a/c pm and we have done it in the past, but I was never satisfied. Kalani did a real inspection and maintenance. We were referred by our neighbor and am very pleased with the value for the pm contract we purchased. The water heater flush was a great tip that will be completed shortly.

Joseph L.

05/05/2022 12:00:00 SA

Recently I hired this company to replace my old ductwork and seems to me they did good job but left unfinished with 3 air grilled & 1 air filter to be installed due to a custom ordered parts coming. However since almost 3weeks later, no one called to make scheduling to install for unfinished job.

Crystal H.

8/14/2023

5 star service from tech Christopher Lopez! Our ac started blowing warm air so he came out immediately to inspect unit and identify the problem. He was very thorough and walked us thru the issues that needed to be fixed. Also, this company supports random acts of kindness so he also offered to take care of any other problem we may have had around the house! Excellent service! Will continue to use Service Champion for all my hvac needs!

Analia C.

9/24/2014

A-V-O-I-D !

Called in the middle of the recent heat wave because our HVAC stopped blowing cold air, but the fans & everything else seemed to still work. They gave us an appointment 2 weeks out. The only reason I chose this company was because of the 4.5 stars rating Yelp gave them so I thought the wait was justified. Long story short, it WASN'T.

Here's my list of grievances, in no particular order:

1) Tech purposely chose to walk on muddy planter before coming into my house in lieu of using the walkway like a normal person would, so I had to ask him to wear shoe covers which he did inside the house but when he had to walk through my garage to get to the compressor in the side yard he removed them and left dirt all over, even though I had specifically asked him to leave them ON during his entire stay on my property.

2) The tech didn't even walk two steps before going into full-blown Salespitch Mode, insisting on asking me over & over again when was the last time I did maintenance on the unit (answer: Never! ..it's only 6 years old!) and trying to sell me a membership plan. Dude, you're here to fix the freaking HVAC and to answer MY questions, NOT vice-versa.

3) The tech refused to talk up front about costs and seemed very evasive regarding the issue. Instead he gave me an 8 page brochure and told me to read it so I could appreciate what an excellent service his company provides. Dude, I don't care what your stupid brochure SAYS, I'm gonna judge you by what you actually DO. Which in this case was NOTHING.

4) The tech LIED to my face: as part of his membership sales pitch he pointed to the condenser coils on the outside fan unit and said, See all that dirt in between the coils? They need to be washed regularly. Dude, there is no dirt on those coils, I pressure washed them myself just LAST WEEK! Unbelievable!

5) It took the tech all of 5 minutes to trace the problem to a faulty capacitor, then before I could say anything he started replacing the capacitor until I told him to STOP and clarify what the cost was going to be BEFORE continuing on. WHEW! Good thing I asked! He said it would cost $425 to replace the capacitor PLUS another $361 for adding a compressor saver in order to keep my lights from dimming when the unit switches on. However, he informed that if I signed up for a membership, replacing the capacitor would 'only' cost $325 plus another $300 for the 'compressor saver' thingy. Problem is, I meanwhile googled the cost of the capacitor and turns out it's going for $25.50 online brand spanking new. Hmmm, what a conundrum! Should I buy the capacitor online & spend 5 minutes changing it MYSELF for $25.50 OR should I give this nice young man $425 plus another $361 for a 'compressor saver' that my unit had never ever needed before? Even an Obama voter can figure out the answer to that question. I think.

6) Even though the technician found the problem within 5 minutes and could have fixed it right there & then, he refused to do ANYTHING unless I paid the outrageous fees mentioned above. How can you justify asking for almost $800 for just 10 minutes worth of work? Either your mark-up on parts is 1000% OR your labor fees are $1000 an hour. Shouldn't you be in JAIL right now instead of repairing HVAC's? When I asked the tech what exactly is covered in the $ 69 'service charge' his answer was Just finding the problem.

Well, now that I found YOU ..please GO AWAY!!!

Kara L.

11/21/2015

All lies. Tune ups are nothing but door to door sales. They rip you off & make you buy unnecessary extras without actually fixing the main problem. It's easier to deal with telemarketers than to deal with this crappy company. Always get a second opinion because their quotes are fake based on their commission.

Lucy E.

4/23/2014

George from Service Champions was super friendly and gave great suggestions and advise on how to prolong our air conditioning system. Service Champions has been servicing our A/C and heating for many years and we are very happy with their service! Highly recommend!

D O.

12/16/2017

James Navarro, technician, has serviced our home twice -- once for air conditioning and once for heating. He was excellent, as he explained everything thoroughly and did really nice, clean work. James is also very friendly, and clearly enjoys his work. I recommend James Navarro.

Jennifer M.

05/01/2018 12:00:00 SA

This is a review about an employee named Dan Tran. On Friday April 27th, I got a call from my husband while at work about a possible water leak at my house. An hour later I got home and after seeing video footage on my I-doorbell I noticed a service champion van at my neighbors house across the street. I walked over and spoke to Dan Tran who was servicing their home & he saw a water hose explode on my front lawn and took the liberty to go over and shut the water off. I thanked Dan for doing such a nice act of service. Good deeds never go un-noticed. Thanks Dan!

Lois E.

5/23/2016

I've been using Service Champions for a few years and have never been disappointed with their service. Love the furnace and air conditioner check-up each year to make sure I don't have any problems during peak usage times. Andy W. did a great job servicing my air conditioner this past weekend. The yearly charge is very reasonable for such thorough work. Techs are very well trained. Thanks Andy for the Certification...he even gave me his cell number in case there is a future problem this summer...great service.
THANK YOU !

Wendy A.

5/14/2022

Service Champions couldn't be better. They have maintained in our home the very same heating/air conditioning unit for more than fifteen years and it is still running great.

We are INCREDIBLY HAPPY with their technicians, but in particular DEVIN. He couldn't be better. If you are looking for an outstanding Heating & Air technician, he's it. Service Champions should be extremely proud to have him. He does the job quickly and efficiently AND knows what he's doing. Plus, he is a joy to work with. He is upbeat, doesn't try to sell you something and reports things that he sees . There is never any pressure.

Go with Service Champions and ask for Devin if you have Heating & Air that needs attention. Lucky you.

David D.

7/31/2014

Excellent service, on time and very courteous and polite. Andy came out to perform their $77.00 tune up service. Cleaned up the outside unit and went up in the attic and checked out the system. Did a great job. No high pressure sales just came and did the job. We will be using Service Champions for all of our future heating and air conditioning needs. Had a few bozos come out before, it was a pleasure having a professional do the work. Thanks!

Kathy M.

08/09/2023 12:00:00 SA

5 trips out with nobody knowing what they were suppose to do to put a water heater in, what a joke! I blame upper management for horrible communication with his workers. The AC guy was great the the plumbers weren't. Nobody seemed to know what they were doing

James D.

3/25/2017

I've just had my attic Insulation upgraded by Service Champions. While I can't testify about the savings yet, The installation was smooth and professionally done. The service techs, Jose & Jonathon, arrived right on time and started immediately, The work was done in my case in one day, They were courteous and answered all my questions. They also corrected messy work done by a previous contractor. When they finished, everything was cleaned up and you wouldn't know they were there.

Liz S.

09/11/2014 12:00:00 SA

Had a great experience with this company! They were able to come out 2 days after I made a call to get my awful ac checked out. Dylan Newton arrived perfectly on time and was really nice. Checked everything out and we saw the ducts were some of the worst with holes in the original asbestos ducts that weren't meant for cooling, so he got us scheduled for the next morning to get measurements to get new ducts put in! Happy to see a company that cares and acts fast to get things done right. Excited for a clean cool house! I also love that all the money invested in gets counted toward future repairs.

Thomas P.

7/14/2014

Don't get tricked. Should of read all the bad reviews. The 77 dollar summer tune up is a joke. All they do is clean your AC unit with your hose and try to sell you their service plan. Buyer beware!

Renee C.

6/26/2020

I really can't say enough about this company. Without going into ALL our issues with the a/c, our service tech Lim was awesome. He worked so hard trying to not only figure out was was wrong with our unit but calling around trying to find parts for a 20 plus year old a/c. He was professional, clean and I felt totally comfortable having him in the house with just me and my kids. We also had 2 other techs here and same thing very personable and professional. They also followed social distancing guidelines and kept masks on the whole time. Highly recommend AND trust this company!

Alejandro H.

7/16/2018

In life and in business there are teachable moments, and our experience with service champions will be considered one of them. I'm sure additional training will be provided for the individuals involved from the dispatcher, customer service, service technician and service technician manager. I greatly appreciate John Holeman for the way he handled our complaints and Ray Gonzalez for coming out to the house to ensure everything was taken care off including taken care off a squeaking sliding door. I guess my 4 star rating will be an average of the overall experience which is a shame since I would give a 5 star rating to John and Ray for their personal attention to our complaints.

Laura S.

5/22/2020

After a terrible home warranty experience, we decided to try Service Champions. On Saturday, May 16, a gentleman by the name of Malik came out to diagnose the situation. He was incredibly knowledgeable, friendly, patient, and helpful- and wore a mask (and other protective gear). He was here for a few hours running checks on my current system and filling me in on the findings. Malik even scheduled our next appointment with someone in sales for May 19. Okay, so for me, the countdown began..... only a few days until that dirty water smell is eradicated.

Jeff Becker arrived at my condo (in his protective wear) and he was kind and incredibly patient and knowledgeable. He was here for quite some time explaining options for replacing my AC. He also made a few extra suggestions to help improve air flow, such as adding an additional intake grill (I do not know what you actually call it). Jeff explained that the reason for Service Champions being a bit more expensive is that you are really looked after. At this point I really needed that!

When Mike O., Mike E., And Phillip L. showed up early Thursday (May 21) morning I had no idea how GENUINELY LOOKED AFTER I WOULD BE! These 3 gentlemen were wearing protective gear, they were friendly, funny, and BOY OH BOY did they work their tail feathers off! Not only did they replace my AC, they re-plumbed everything to a pristine level! No more weird things holding parts together! Mike, Mike, and Phillip replaced boards that were looking sad, the grills were changed JUST TO MAKE ME HAPPY because they knew that I have pride in my home, and they were so tidy!

I was so nervous, but the level of work that they completed was BEYOND SPECTACULAR! My partner could not stop looking at the work that they completed! He, nor I, could believe the quality and caliber of the materials used and the attention to the tiniest details that these gentlemen executed. I WAS LITERALLY BOUNCING UP AND DOWN WITH JOY WHEN THEY LEFT! My AC was ACTUALLY BEAUTIFUL (I never thought that an AC unit would ever be described with that adjective!). Mike, Mike, and Phillip made my day and took the smell away and left me with some stunning work. MUCHAS THANK YOU!

THANK YOU TO JEFF, KATIE, MALIK, MIKE O., MIKE E., AND PHILLIP FOR THE SPECTACULARLY OUTSTANDING JOB DONE IN MY CONDO! THANK YOU, SERVICE CHAMPIONS!

Brandi H.

5/26/2023

So disappointed with this service! I will be cancelling! As a member I was charged $20 for a service call to get a quote to install a faucet in my bathroom. Come to find out when the technician arrived they have a standard fee for this type of faucet! I could have been given the quote over the phone had I been asked to provide a picture. Not only was I charged $20 but their quote, with my member discount was the highest quote out of 5 plumbers. Out of 5 plumbers they were the ONLY ones that charged me a service fee to come out and give a quote. All others were free and one company did it over the phone with a picture. In the end I had it installed for $149, much lower than their quote of almost $400!!!!! Good Bye Service Champion!

Grace S.

01/12/2023 12:00:00 SA

I had a new furnace installed to replace an old burned out one.

Adam had come by and gave me excellent advise on what my options would be. I loved how he really tried to work with me on pricing my different options. He was not pushy in the least bit which I appreciated.
Service champions worked with contacting and setting up whatever prep work needed to be done.

Once the furnace was installed, it somehow did not work well.
I called and told them there was a problem with the furnace shutting down. They immediately sent a tech over to see what the issue was.
Well, the furnace still kept shutting down. Another tech was sent. Another crew was here almost the next day.

Eric and Miljim finally found the problem. It wasn't the furnace but one of the old ducts had somehow gotten disconnected. (Something that was not easily noticed because it was in a crawl space that was extremely tight to see or reach)

I loved how Eric and Miljim took the extra care to make sure the duct was properly secured and would not give me any problems in the future. They went out of their way to try and diagnose the problem of it auto shutting down. They did excellent work.

Loved working with this company because the response time to any of my calls were immediately addressed.

Brian K.

4/19/2018

More of an update than fresh review as I've been using Service Champions for several years now. Had my annual AC checkup done. Wyatt did a professional and thorough job from the unit itself, the house vents and all the ducting up in the attic. Every technician I've had come out is friendly (personable even), knowledgeable and prompt. Can't go wrong with this company. Keep your AC and Furnace running right, so when it's hot outside you're cool inside and vice versa. Something going amiss won't even be on your mind because everything will be running as it should.

Linda U.

5/24/2015

Beware of this company.. They came out to inspect our heater and AC that were not working properly. We were told they could not be repaired and the cost to replace would be $8000. The guy even had his supervisor come out to confirm. Well we got a second opinion and the cost to repair was $240!!! You do the math and decide if you want to be ripped off!!! I would give zero stars for this company if I could

Evelyn K.

02/09/2018 12:00:00 SA

After writing my review sharing out experience Leland contacted us apologizing and wanted to make thing right. They sent out 2 supervisors and the technician that came the second time. After less than 5 minutes supervisor found that the wires were cross on the motherboard by the first technician which was causing our system to continuously turn on. Which makes me wonder how knowledgeable some of the technicians are since the second technician couldn't figure out the problem. Since there was nothing wrong with our system initially to compensate for our time Leland has some parts changed in our system. My initial review was not to get anything free but I am glad that Leland takes the time to read these reviews. Not all employees are the one that made the mistake. Like I said before we have been with them for 3 years and every experience has been great except for the most recent visit. My advice is stick to your gut feeling. If any ask to speak to the supervisor. Thank you for trying to make things right.

Bijan G.

1/20/2023

We just had our heater serviced and the technician, Dean W. did a fabulous job servicing the heater. He discovered that there was an electronics filter all along in addition to the regular filter and went ahead and turned the electronic filter on since it provides a superior filtering. Previous companies never told us that we had electronic filters! Anyhow, I highly recommend the company Service Champions and Dean W. for his superior service.

Robert B G.

05/10/2013 12:00:00 SA

My wife and I had Service Champions over Yesterday. They sent Kevin Marsh who was very pleasant, personable, and extremely professional. He went right to work checking out our furnace, AC settings, spent a good deal of time checking out our AC Unit, cleaned and polished our AC unit [it's outside] and in our opinion did a very thorough job. We've always been satisfied with the service people that this company sends out ... and Kevin Marsh was another example of the quality personnel Service Champions hires. Thank you, Service Champions.
ps. I also listen to FISH.

Marje B.

6/14/2022

We had them come out to service our very old air conditioning unit. Brian Martinez came when expected and did a very thorough job, carefully explained what was done, and cleaned up everything before he left. We are very satisfied!

Wendy M.

6/22/2023

Service Champions sent out Arturo Garcia for my plumbing issue. Very thorough, knowledgeable and very clean. Would definitely use him again!

Charles C.

10/03/2020 12:00:00 SA

Thank you for your service And next day install my family and I are happy and cool now.thank you once again I will definitely refer this company to my family & friends. Charles Cohran

Ruffy P.

5/25/2023

the 2 guys who were here to service the AC were great. they were courteous and efficient and did a very clean job. I highly recommend these 2 fellows.

Larry S.

06/04/2023 12:00:00 SA

Shows up on time, explains everything he will be doing and spends about 1 1/2 hrs servicing the ac, does extra little thing for you if you ask, I highly recommend them.

Al C.

10/22/2015

I am so happy to have found service champions. They are not only very knowledgeable but also extremely professional. You can tell that their staff is very well trained. I had James Navarro at my house and he went far and beyond in taking care of my furnace. There were some errors that our prior contractor didn't do legally and James fixed the issue and made it right. Now I am very happy that I know I won't have any carbon monoxide in my house and is all up to code. Thank you James for your wonderful and professional service and for putting up with my barking chihuahuas that whole time you were here. You guys have me for life.

Peter C.

11/15/2020

After calling another plumber the night before and never hearing back even though they said someone will call us, we reached out to Service Champions the next morning. They were able to come by earlier than expected which was great. Like the fact they will text you with an ETA along with the name and picture of the person coming by.

Christian came by and was able to get us to a point where we can turn on water again and discussed our options as we needed a new shower valve. He was polite, wore a mask, and put on booties over his shoes whenever he came into the house.

Their prices are reasonable and they have always really good service so we joined the membership.

Ramon S.

8/25/2023

Robert showed up on time and explained what he was going to do. He answered all my questions satisfactory and completed his work within 1 hour.

Aaron L.

8/13/2019

Nicholas Merlin came out to my house to check out my AC unit that was failing. He provided me with 3 different options, each explained in great detail. Never once tried to sell me anything, was only interested in helping find a solution to my AC problem. I would definitely recommended him to any of my friends.

Raj Q.

12/22/2011

We are not exactly sure why they have the word service in their name. It took them 10 days to call me back (after repeated attempts on my end) to discuss my quote. They were more interested in selling a service/monthly package to me than fixing my problem. Also, it took the tech 2 hours to find the problem while it took the other 2 companies 15 minutes. They quoted me $1,200 (with service plan) and $900 (without service plan) for the exact same thing that the 2 other companies quoted at $300. Not happy with Service Champions at all and I would not recommend them in the future. =(

Jared C.

06/03/2020 12:00:00 SA

My technician Aubrey came and did an A/C tune up and I couldnt have been happier with the service and knowledge he provided. Very professional and friendly.

Angie T.

12/09/2015 12:00:00 SA

I highly recommend Service Champions Heating & Air Conditioning. We live in Fountain Valley & initially called them to come out to repair our furnace. When we inquired about air conditioning, their prices were too good to pass up. We have had 2 service calls, one to repair the furnace & one to install air conditioning. Gabriel & Domingo arrived when they were scheduled, very refreshing. They were kind, courteous & highly knowledgeable. They have a great work ethic & wonderful personalities. I will recommend them to anyone who asks about heating or a/c work. Thank you!

Paul A.

7/22/2014

Very good customer service. Made appt and was scheduled for 9am -11am window. Brian Leyva showed up promptly at 9am on the dot. Throughly cleaned my AC and furnace and checked the duct work in the attic. He was professional courteous and very informative. They sent an ad in the mail for $77 AC cleaning and that's exactly what I was charged. I would highly recommend this company based on my first experience.

John C.

1/17/2021

I would like to personally thank Matthew Croteau for the outstanding job he did on our central heating system in Huntington Beach. Mat was extremely knowledgeable, conscientious, dedicated and hard working. I was amazed on how well he understood our older system. The system had never been serviced that efficiently. He also identified a small gas leak and was able to correct it. Matt, thank you again for a job well done. John

Juanita J.

9/15/2022

I called to schedule an appointment for air conditioning maintenance. I had been receiving a flyer in the mail a couple of times a year. It stated that seniors get a discount. The technician arrived went outside to check my air conditioner didn't really take long. Next thing I know he is trying to sell me things he said I needed and telling me it would cost me some outrageous amount. I honestly didn't think he was going to leave until I agreed. I told him It was a lot of money and I couldn't make a decision without speaking with my spouse. I have also never received an other flyer from this company. I feel that what the want the technicians to do is be sales man.

Shirley A.

08/03/2022 12:00:00 SA

Courteous and helpful service. Knowledgeable and pleasant technician. Ready for any more issues to take care of.

Brent W.

10/13/2015

nothing to say but good things about service champions. they are outstanding. danny was great. showed up at the time given, explained everything well, was quoted about 1k for a repair, but was able to fix it without having to do the full repair after further inspection.

highly recommended in a sea of repair companies that are absolutely terrible.

Sarah M.

1/27/2018

Ivan was our technician and he was great. He provided the tune up with exceptional customer service. He definitely lived up to my expectations and represents the experience promised by the company.

Subrina G.

12/22/2014

I'd like to give 5 stars to this company. I had my furnaces cleaned and checked on 11/17/2014. The technician is Daniel. But unfortunately, they broke one month later, and I called to repair them on 12/22/2014. They came to my house at the first available time and solved the problem finally, free of charge.

Anyway, to be a good, promised company is not easy. I see the effort Service Champions is making.

Rochele G.

5/23/2017

I called Service Champions in response to a letter I received, offering an AC inspection and tune-up. Lim Pang came on time, did the inspection and tune-up, and recommended that the air ducts be replaced...I was made aware of that possibility when I purchased the house...that was my first and very positive experience with Service Champions.. two days later,Eric Burnett came to look at the current air ducts and sat with me to discuss my options..I had several questions regarding the job and the cost...he answered all of my questions, and did what I thought was an excellent job of explaining the process. Eric and the other technicians representing Service Champions are courteous, knowledgeable and clean. Because of the way Eric and Lim presented themselves, I decided to have Service Champions replace the air ducts. If you are looking for a professional group for HVAC work, I don't think you can go wrong by calling them for a consultation..

Candice C.

6/19/2017

We just had our air conditioning serviced by Service Champions. John Ruiz came on time, was super nice and cleaned all the leaves and dust out of my condenser. He knew what he was doing- now it runs great in this heat!

Kevin C.

6/24/2020

So I just had Miguel the technician come out to unclog our kitchen sink line, and I have to say his service was excellent. He arrived right on time, he did all of the usual prelim stuff like put out the doormat, put on gloves, mask, booties, and he cleaned his tablet right there in front of me. When it came to cleaning out my drain line, he spent quite a bit of time snaking it past numerous stoppages for what looked like 60-70 feet. He would back it out then re-snake any time he hit a stoppage. Once he was done he came into the house and had me half fill the sink then drain it with the disposal on to add a pressure flush to the drain. I have never had a plumber do that before. Miguel was very professional and courteous, and I am very satisfied with the work he did.

Michael C.

06/08/2018 12:00:00 SA

I am very satisfied with Service Champions. Having subscribed to the monthly plan, they come out once a year to service and maintain the air conditioner unit and furnace. Frank did a great job in cleaning the condenser and making sure that everything about the air conditioner system is in optimal shape. If it is going to be a long, hot summer, I want to be prepared for it. Thanks Frank.

Peter A.

03/04/2016 12:00:00 SA

Hello,
Just want to give Service Champion heating and air conditioning a thumbs up. Great service. Technician Jesus C. Clean and professional. Arrived to my house on time. Asked my concerns regarding my unit. Got on it real quick. Jesus C. Cleaned up after himself. Must add very respectful and well mannered. Will recommend him for my next service. Thanks! For your great service. You have a customer for life..

R B.

8/28/2023

Saul was prompt, explained everything he was going to do, kept everything clean, all with a big smile and thank you!!!!

Donna S.

04/04/2020 12:00:00 SA

We have been monthly patrons of service champions for about 10 years now. At first they came out semi annually to tune up the heater then 6 months later, the AC. That was included in the $15.00 monthly fee, which is now $20.00 per month. A couple of years ago, the service tech started coming up with boosters on the AC, then next time retrofitting something in the heater unit ---to the tune of over $900.00!!! Last month, the tech wanted us to install an electronic filter!!! $1,300.00!!!! No way I told them!!! He wouldn't let up on the hard sell!! After 4 hours I almost had to ask him to leave!!!
Don't know if we can afford their $20 per month service!!! I'm almost afraid for their next visit!!! Might cancel altoget
I would now like to retract the former review I posted. These people at Service Champions are ALL about keeping their customers happy and satisfied. I heard from the honchos from the company!! They wanted and DID make things right!! I really appreciate the excellent customer service! They fixed a duct problem, compensated us monetarily, and told me that any further repairs that will be suggested to us, will no longer be the hard sell and must be run by the top service guy that came to our home, along with the workers. I will certainly stay with Service Champion!!!
Thank you!!!

Audrey K.

3/15/2014

A friend recommended Service Champions, and since my system needed service and possible repair, and since they were very close, I gave them a call. I have a large house with separate upstairs and downstains A/C units with the heating unit in the attic. Cody came out and did a very thourough job evaluating the whole system. In short, it was a mess (which I kind of suspected). He took pictures from top to bottom with his cell phone and showed them to me. He explained all the issues and gave me choices from doing very little to replacing everything. He also explained the pros and cons of all the permutations and combinations, and the various costs.

My house is 19 years old, so I chose to go full bore and replace everything. Based on his pictures and the 4 trucks that pulled up in front of my house, I expected to come home to an incredible mess. Unbelievably, they finished earlier than expected, and I came home to find them mopping and cleaning. The house was, to my shock, cleaner than before they started!!! I have no regrets what-so-ever. The new thermostats are high tech and much nicer looking, and when the air is on, except for the change in temperature, you wouldn't even know they were running.

Also, nothing is an issue or a problem with these guys. I explained that I left very early for work - so they managed to arrive super early. My cranky next door neighbor gave them grief because one of their trucks was near his mailbox. They took it in stride, apologized and moved the truck. Because they knew time was a big issue with me, instead of heading out for lunch and a siesta for an hour, they ordered in a pizza.

An independent inspector had to come check out the system. He gave me a thumbs up and added that he wasn't surprised since Service Champions did the work. A confirmation of what I already learned.

If you need heating or a/c service, don't even both looking anywhere else! Service Champions is a name that suits them perfectly. We all know how hard it is to find good service these days, and they are the winners.

Deborah B.

06/05/2019 12:00:00 SA

David Urrutia , service tech was so professional and showed quality service. Very friendly and patient to find the problem with our system.
He explained all the steps on repairs. Excellent service by David.

K T.

12/18/2012

Run away. This company is super shady and they seem to follow a pretty predictable pattern. You are not getting a service person, you are getting a sales person. They will poke around for a long time, because, Phew! Your system is really a mess! Then they will lay it on you. You need a whole new one. And really, what can you expect? Your unit is 4 (6, 7, 2, 10...) years old! Don't want to sign on for that right now? Well....ok....it's up to you.... but at least sign up for our service plan so we can come back in a few months and try to talk you into it again.

These guys came out to our new-to-us old house and swore we needed new air conditioning units over the summer (one of which THEY originally installed about 5 years ago). We decided to put it off and they pushed their maintenance plan. Fine.

So, they came out to maintain our heaters last week (which are heating perfectly fine, for the record) and of course they found dangerous problems and the potential for leaking carbon monoxide and recommended shutting one of them off altogether until we replace the whole thing. The other unit just vaguely isn't heating like it should. Riiiiight.

I had a long, uncomfortable back-and-forth with the service guy, where he asked over and over for details about my husband's work and home schedule (When will your husband be home? Well, when does he usually get off work? What about tomorrow or the next day? Is he usually late? Um... none of your business?? I own this house and am a big girl, thank you! I do not need my husband here to receive a quote, and I really don't want to share his comings and goings with you, strange man in my home. No matter. They require both husband and wife at home before they'll tell you how much anything costs. Period. Wow. Service company? or High-pressure sales company??) The first guy finally gave in and had a second guy from his own company come out to agree with his assessment. No surprise there.

They were both very cordial and over-the-top friendly. Like other reviewers have noted, it feels disingenuous and slick when they're simultaneously telling you to drop thousands upon thousands on a new system when the old one appears to be working perfectly well.

Sure enough, I had a very thorough, trusted, experienced 2nd opinion complete with a battery of tests and a ton of photographs, and there is nothing wrong with our heaters. Nothing. The photos also show that the service guys from Service Champions left quite a mess of the wires in one of my units and failed to replace a small and inexpensive part. My guy was not impressed.

I do not appreciate having my time and money wasted, to say nothing of the blatant scare tactics employed by this company. I wouldn't let them near my home again.

Aimee R.

6/27/2016

We have been having problems with our air conditioner and we called Service Champions heating and air after receiving a flyer in the mail. Guillermo Trujillo came to my home and fixed my air conditioner within an hour! Signed us up for the service contract which is an EXCELLENT deal. On top of his excellent customer service and professionalism, he was a genuinely nice man. I'm am so impressed by this company, and employee I will be referring everyone I know.
A+++ Five Star!!!

Bert W.

7/17/2016

I was referred to Service Champions by a friend of mine. I must say I'm glad I followed my friend's recommendation. They were very professional and helpful in fixing my AC. I called a HVAC guy out over a year ago. I'll be honest, it was call made out of desperation. I googled some names on a Summer day when it was 110 degrees and the AC went out. He wanted to charge me an extraordinary price. It didn't make financial sense. I thanked him, but he didn't put my unit back together and left it a mess.

Service Champions was able to fix the problem and do it for less, but I what really appreciated was their level of service and professionalism. Wes and his colleague (I'm sorry I forgot his name) explained what had happened and fixed the mess the other guy had left.

The guys were dressed professionally and did a great job of leaving the AC in better condition than when they arrive. I appreciate them wearing the booties on their shoes to avoid bringing in extra dirt in the house.

Ultimately, the AC will probably need to be replaced, but I feel comfortable and confident using Service Champions to do the work.

p.s. Tell Wes I said a small wedding is fine. :)

Yvette K.

7/22/2018

We have always had great technicians come out for our scheduled maintenance but I especially wanted to praise Tyler Pless for his great work. He was very thorough and trusting. He recommended insulation since we had very little in the attic. We scheduled an appointment for the next day, were quoted a fair price and since we have never had a bad experience with Service Champions we decided to move forward. Jose Castro and Marcus Cook came out in a couple of days to install the insulation. These guys were amazing. They were friendly, clean, provided me pictures of the work and kept me updated on their progress. They take pride in a job well done. Highly recommend.

Paul D.

09/05/2017 12:00:00 SA

Thank you Leland. Your team has contacted me and helped escalate further with Hero. Will keep this updated.

Paul

Buzz B.

4/22/2023

Just want to say that your technician Kris Deskins did at great job. He explained everything he was doing and answered all my questions. You can be very proud of the job he did and his professionalism.

Sam H.

7/20/2023

Isaiah Sanchez had a great personality. More over, he completed a thorough detailed service and cleaning of our AC. He analyzed air flow and temperature of all vents in our house. And checked the effectiveness and cleanliness of our attic insulation. Quite a comprehensive review considering the cost.

Isaiah is an asset to Service Champions.

Donna M.

3/31/2019

I recently bought a condo and my furnace stopped working last week. I called Service Champions because they installed it nine years ago. The previous owner had not done regular maintenance on it. The furnace was repaired but there was a misunderstanding about the cost of the repair. I called the management to complain and they sent out a manager to talk to me about it the next day. I was quite surprised with the result! After hearing about what happened, the manager said, We value service over money and we want to keep our members happy. Much to my surprise, he proved it by refunding the cost of the repair. This company lives up to it's motto and I highly recommend it to anyone who is looking for an upstanding heating and cooling company!

A J.

07/11/2023 12:00:00 SA

Had a good experience with Johnathan, he checked our AC comprehensively and gave us some suggestions to get it to last longer given it was installed when the house was built. We have some ideas on what to do to keep it going for a few more years with no pressure to do anything more.

Nancy B.

09/04/2019 12:00:00 SA

These folks are just flat out AMAZING. Most recently Steven conducted an inspection and an install of a fan motor, The folks are skilled professionals. Always polite and forthcoming with the results. Their communication from the office to us and the technician is above outstanding! Don't hire anyone else! These folks have your back...heating and air conditioning covered. Thanks for all you do.

Joe Y.

2/13/2023

Thanks for the Boss, sent the staff to correct the issue. Wish they can keep doing the good work

Patrick J M.

3/22/2017

Just got my 2 ac units and furnace installed today. So far I have been extremely satisfied. They may cost a bit more than the low budget places but the job was done right, the service was excellent, and I feel great about the entire experience. I was very nervous when I got bids from some sketchy companies. My service/install team was great. Very thorough and took the time to explain everything. Wife was also happy because the house was left cleaned and vacuumed.

Buying another house and we will definitely be utilizing them again.

Matthew C.

10/31/2016

I really appreciate you sending Daniel Pop to my home to service my heating unit. He was on time, dressed professionally, and extremely courteous. He provided some very good recommendations without trying to hard sell. He explained the service agreement, but I did not feel he was trying to force it on me. I couldn't ask for a better service representative. This is my first experience with Service Champions and I will continue to use you and recommend you to all my neighbors. I look forward to a long term working relationship with your company because I did sign up for a service agreement.
Thank you very much!
Matt Cook

Doris B.

12/04/2018 12:00:00 SA

Leandro came to do our yearly service on our heating system today and while he was here he cheerfully helped us carry in and assemble our 10' Christmas tree. Thanks Leandro and Service Champions for helping us get a head start on the most important holiday we celebrate!

Steve H.

10/17/2021

I've had great experiences with the service techs and tune ups. The ones I've come into contact with have been extremely professional, friendly and pay attention to details that all homeowners would appreciate.

My negative experience came when a bigger repair was needed. Our tech came back with his manager, that just seemed to keep pushing for a larger repair project then needed and failing to offer alternative options. With personal experience in sales, it was a negative experience the they type of sales tactics that was used.

Service Champions are professional and courteous, but I recommend doing your due diligence and checking with competitors on options and pricing. Long story short, I got my problem solved elsewhere for much less then the quotes and options provided.

Jordan L.

09/12/2022 12:00:00 SA

They came out to inspect my AC and wanted to charge me a crazy amount to replace. $50K!!! Then I had another service take a look and they were able to repair for $300. This place is a scam and the guy who came to my home my price gauge us was pretty smug and pompous. No thanks, next.

Diana C.

08/03/2023 12:00:00 SA

Today technician Juan Gutierrez came to service our air conditioning system in Walnut. He was very professional and knowledgeable. He made recommendations to keep our system up and running properly. I would definitely like to see Juan come back, outstanding service.

Ryan S.

02/03/2017 12:00:00 SA

My wife and I have relied on Service Champions for our heating and air conditioning maintenance for years, and we highly recommend them.

Matthew Dominguez serviced our heater today, and I can't say how refreshing it was to work with such a happy, hardworking, and well-mannered person! We will definitely request him in the future. Thank you.

Jerry T.

04/11/2023 12:00:00 SA

Seth showed up for our morning service appointment within the time window i was given. He gave me a description of the maintenance he was performing and the timeframe involved. Seth was very friendly and explained some of the issues he found with my unit and gave me several options on how to solve them. My dog's shed a lot and he recommended a higher MERV rated filter to catch more of the dust and dander that clogged the filter. Also gave me other upgrade options to consider. I would highly recommend Service Champions to anyone looking for excellent service for their A/C -Furnace needs.

Lynn S.

06/10/2022 12:00:00 SA

Needed our sinks snaked. Professional, courteous, friendly, and thorough, Miguel Mendez arrived when scheduled, booted up and did a great job clearing the drains. Thank you for continuing to deliver the professional, classy service your company is known for!

Nikki C.

9/30/2014

Update to my previous review... and Leland, I'm sorry it took a while as we were preoccupied with our son fracturing his arm right after I had written my first review. My husband was contacted by Leland and not only did he offer to refund the $69 diagnostic fee, he also offered to PAY the cost of having someone else come out and fix our a/c!! I have to say that I would have been delighted with just getting the $69 back. I really think they went above and beyond in offering (and we have received) to pay the other bill as well. I, indeed, believe they strive for 100% satisfaction! Of course, pricing is still an issue for me, but if I were in a bind, I don't believe I would hesitate to call them back and give them another try only because I believe they would really take care of any issues that I may have. You can't say that about too many businesses these days. Well done.

Jeff And Esther L.

06/07/2018 12:00:00 SA

We're very happy with the level of service our tech Ryan Le provided. He took the time to thoroughly explain everything that he was doing and how our system worked.

Lore L.

09/03/2020 12:00:00 SA

My technical manager is Robert . He is very well educated and professional about his job. Each time, Robert usually provides solutions , clear price and his suggestions. I'm out of state and Robert takes care of us very well by working and scheduling with our tenant directly and always text us for the updates! We appreciate Robert from our deep

Michael M.

08/05/2021 12:00:00 SA

I am so tired of opening my mailbox and getting ANOTHER useless letter from Leland A. Smith about a great offer for my AC. I moved years ago and had been getting these letters for years. They must bombard the entire county with letters because I still get them after moving to another city. The entire street gets them. We have asked to be removed from their list and returned letters also. Just ignored, which leads me to think they just don't care. I replaced my AC a while ago and the very last place I would give my business to is these folks.

I don't like using Yelp as a tool to air a gripe like this, but I have read this is a common issue. There are better ways to advertise than to annoy people. I rank them equal to telemarketers and spammers.

George D.

02/01/2018 12:00:00 SA

I would like to thank General Manger John Hoven for reaching out to me an take quick action an rectified a problem a had. I know now they are the reputable 5 Diamond company they say they are I would recommend them to family an friends they do take care of there customers Thank You again John for taking care of the problem

Ryan K.

04/04/2020 12:00:00 SA

Words can NOT explain theIr customer service & promptness ALL of their employees have, we're coming up on 2yrs of having their service but due to our own scheduling reasons this was the second time out for regular maintenance. Ryan was on-time, 8am arrival as scheduled and was not only knowledgeable & explained everything but also personable with a positive attitude despite the current world situation (COVID-19). When it was determined a new A/C unit would be best Nick was able to help us with the purchase at an amazing deal that brought my wife to tears. The whole experience was seamless & there was no pressure to make a purchase & it was explained in detail why a new A/C unit was needed versus a temporary fix. Everyone was a pleasure to deal with & installation took place the next day (at 8am & John, Robert & Troy were there at EXACTLY 8am). John explained everything that was being installed & what they needed to do to get the job complete. I would highly recommend Service Champions for all your HVAC needs and I would request Ryan to come out & check your system! Can't wait 'til we need a new water heater as Service Champions will be the first ones we'll call!! Thanks again for all of your help!!

H S.

8/25/2020

I can't say enough good things about this company! They go above and beyond and stand by their work! So many companies take advantage of elderly people. Not this company. My mother and I have been so impressed with the work they have done at her home. I appreciate them taking such good care of her. Thank you so much!

Bill G.

06/03/2020 12:00:00 SA

I had a slow draining bathroom sink. Was able to get a next day appointment and that was really great. The tech; Miguel Mendez showed up and took the time to really explained the entire job he was planning. This included time and cost. Miguel went to work and was very processional, clean and through. Even showed me what he did and photos. Once complete, I was not only pleased with the way the sink now worked (flowed free and quick) but also how Miguel clean up and left everything in perfect condition. Highly recommend these guys for your plumbing job!

Socalpal W.

8/17/2011

By far, Service Champions provided our family with the best home improvement since we bought our home 19 years ago. Our aging, 30+ year-old system needed to be replaced and there was no doubt about it. We had been heating and cooling our attic for years, wasting tons of money on our electric bill. We were miserable inside our own home - hot in the summer, cold in the winter.

Once the enormous job began, gutting all the ducts from our attic and replacing the furnace and A/C, we knew we were in good hands. While respecting our home with runners and surgical type slippers, the team worked non-stop until the job was complete. They wouldn't even stop to eat In-N-Out that we picked up for them!

Thank you Service Champions for your professional staff and expertise. Our family has been enjoying just the right temperature 24/7, 365 days a year...

N L.

2/16/2016

The manager personally called me based on my comments. I was very surprised because it's rare this day and age that people actually admit to errors and sincerely try to make things right. What impressed me is that I never called to complain or request a refund. The manager called to say they were stopping by to personally refund my check and do a thorough tune up without my having to request it. She then went on to apologize for the errors made and listened to the calls to actually make improvements. She didn't get defensive and really was sincere- not only in her words but in her action. She sent out Aaron and Gary who were awesome and actually fixed the furnaces- free of charge. I offered to pay for the gas valve but they wouldn't take anything for it. They were polite and professional. Based on this recent experience, I would definitely consider replacing my furnaces with this company in the near future - even if the cost is higher, the integrity and honored customer service is definitely worth it.

Menglin P.

12/30/2016

My HVAC system had a problem, and it's not even turning on. We called this company as it has really high reviews. And I was aware that they charge $69 dollars for service. However, the technician came didn't try to do anything to get my HVAC system fixed, but tried to convince me that it's time to get a new unit. And then he showed me the company presentation documents and gave me a quote which doubled or even tripled the prices that many other legit companies has quoted us for free. Anyway, I paid $69 dollars just to have a company pitch me their service... Oh and my HVAC system was fixed for free even though it's only temporarily. But at least they actually opened the unit up and try to find what the problem was.

Ronda Cabrera J.

6/20/2022

On June 17, my kitchen sink vomited and I immediately was like, OH NO! Can I get this fixed and dinner ready before my husband gets home from work? It's Shabbat.
I called Service Champions and by the grace of God, they were able to get me a plumber to fix the drain. Miguel had to sit in traffic coming over on a Friday evening, and I knew he probably has worked a long day, but he still showed up with a smile and a great attitude!! I got dinner made and all our tummies were satisfied, including Miguel's since I packed him a plate as well. I love serving people who serve me, too. Thank you, Miguel and Service Champions!

I hope you loved the bbq chicken sandwich!

Richard G.

8/21/2023

Just completed a plumbing inspection by a great company..... Service Champions.
Received a passing grade on my 7 yr old home.
Malik was great, and informative.
He even tightened my loose spigot and handle on my bathroom sink.

Max W.

07/10/2012 12:00:00 SA

As mentioned previously, these guys are slick, they quickly concluded my unit needed replacement. They mentioned they had the best price at $5,000. However, my one other bid was for $3,0000. Not sure who to believe, I called out the gas company for a FREE inspection. The gas company said, no problem, keep your unit, and it continues to work. My unit did get a mild washing, and I did get a new filter. Generally speaking, this appears like a scam, I would recommend getting three to four bids and find consistency within the stories.
I should have requested a refund, however, I moved on, and I would recommend you also do the same, move on to the next company!!!!

Jim D.

12/09/2016 12:00:00 SA

The GM really cares and wants to make things right, He is strong leader and explained their process, which now I better understand, we had a miss fire, but talking with John H, the general manager I can work with him, seems like he really cares about service.

Will keep them in mind for HVAC service in the future, we own 7 properties, I know I will need service in the future, and John is straight shooter, and I really appreciate that.

Valerie M.

1/24/2018

I've been a long time customer. I've always been impressed with the service employees. Jason Ryan was no exception. His customer friendly attitude and compassion for the customer was exemplary.

Steven S.

4/22/2017

Had my annual aid conditioning unit tune up by Christian Zamora. As usual the service I receive with Service Champions is what i expected; nothing but the best. However, Christian stepped up even more by engaging in conversation to make sure I understood my unit and the recommendations he was making. He also listened to my concerns and was able to answer all of them. Thumbs Up!
I have been with Service Champions membership for a year at my new place, however, before that I was with them over 10 years and their service has been consistent; 5 stars.

Paige S.

5/26/2020

My technician was Jason Gomez. He was professional, thorough and was not pushing sales as other companies can do. He informed me of every step he did during the service. Recommend services for the future to optimize our A/C system. Very informative. I would recommend him and Service Champions to anyone. I completely trust them, unlike some other companies.

Johnny V.

4/13/2018

James Navarro is the guy you want to service your ac and furnace. He went above and beyond my expectation. Good old fashion honest, hard work, thorough and detailed work. He took his time explaining how my HVAC works, cleaned out my A/c unit, sprayed down the dust and debris collected inside the unit- and at the same time sprayed down my trash can on the side walkway while at it. My furnace was filled with dust. Apparently the previous owners put the wrong sized air filter so it fell out of its place. James worked tirelessly vacuuming and cleaning all the dust that has accumulated over 2 years. I clean a lot so I know how much effort he put into it. He was sweating. That's service! And it wasn't even part of what I asked and paid for. Highly recommended!

Timothy N.

10/11/2022 12:00:00 SA

Can't say ENOUGH great things about this company and all the Techs that come out, as well as the reception people taking calls.
It's easy to complain about a business, but too few people send compliments when service is good!
Well, Service Champions is the BEST!
I recently had Miguel M. come out for Plumbing, and Darren for routine Air/Heating inspection. BOTH very friendly, professional and courteous when interacting with me.
They explained everything they did (with Photos!!)
Been with them since 2016 and plan to stay with them! Hopefully, they'll become a FULL SERVICE company handling ALL home repairs, installations etc. in the future!!!!

Wayne N.

1/14/2022

We smelled a whiff of gas near our dryer and called Service Champions. They sent someone out the same morning. Jose found a very small leak at the interface and fixed it. It was not as easy as it sounds since Jose had to move a stacked washer/dryer to access the gas line.

Melissa T.

9/23/2016

I am so sorry to have to post 1 star for this company. I hear so many good things, which is why I contacted them in the first place, but got something totally different. I called for a bad odor coming from the vents, through the air ducts. The first tech that came out was very nice, but also new and didn't seem like he knew what to do, so he called his manager who then came to assist. He checked very briefly the main air ducts that sucks in air from the house, Attic and crawl space under the house, for rodents, or anything that might be causing a bad smell. I was cooking at the time, so the odor was masked by the smell of the food so when the manager heard that the issue was a smell and didn't find a reason in the 10 min that he checked the vents, he asked me if I was pregnant. I WAS SHOCKED! He said his wife is pregnant and he knows that sometimes women sense of smell is sensitive. he kept insisting that it was all in my head and that everything was fine. He even went to the extent of asking my husband if he smells it too, just to be sure that it wasn't all in my head. We told him there was defiantly a smell. He suggested to replace all the air ducts completely, because of some asbestos found near the vents, but that was it. We asked him what time we can call him back, he said I do what I want when I want, I'm the manager, but I'll only be in town for a few days yes, those exact words. I was very shocked. At that point I really didn't want to deal with this company and lost all hope, I literally left the house and just let my husband deal with them. He paid them for their wonderful comments and they left.

Then a week or so later I was contacted again by the company for a follow up. I told them basically thank you but no thank you. And I explained why. She said she was very sorry and that she can have a specialist come out and take another look at the vents at no cost. Since we already paid the company I though, why not. So when the new tech came out, all went well. My husband and I explained our past visit, and he mentioned that he would refund us, which we have yet to receive. And after thorough check he found that our air ducts were corroded had holes and slime was everywhere from some moisture because they weren't properly sealed. It was crazy!!! I couldn't believe that they didn't find this the first time. We have pictures and it's absolutely discussing. We were breathing in all this, and more bad odor that was coming in from under the house because the air ducts had holes. I was so upset. Tech suggested all new air ducts, which made sense, but then quoted us 10k!! Then took off about 1k because he claimed that the warehouse was moving so they needed to get rid of some of the products or something. Which I found to be sales pitch.
I told him we would think about it as this is very pricy. Our little home is only 1,000sqft!
Since then, we have gotten other quotes we found the price to be reasonable. About 6-7k. But still doing research.

We would have chosen this company if they were more honest and thorough from the beginning, and fair about pricing. I feel taken advantage of.

I am sure that Leland and his family worked so hard in building such a reputable company, then to have people like these techs ruin it, so sad. I wish they would have reach out to me and give me a refund, fair quote, and apologized. That's all I could hope for at this point.

Ellen K.

05/10/2023 12:00:00 SA

I have used Service Champion for checking out my heating and Air conditioner before using them. I believe they do such a great job that i have bought their Maintenace plan at a great price. Well worth it. I like a company I can trust and is dependable.

Oleg C.

6/30/2022

I'm basing my review on price, nothing else
Got a quote to change out 15 valves and the price was by far the most expensive when I compared with 5 other plumbers
They were timely and friendly, but WAY overpriced.

Deborah B.

5/19/2016

After having a tech out to give an estimate, and being pretty annoyed by his sales tactics, and telling us something completely different than the other 2 estimates we got, (more $ of course), I decided to read these reviews. I notice that most of them talk about how thorough the tech was in explaining why certain things needing fixing or replacing. Then I read reviews for another company and, gee, none of the reviewers mentioned needing all kinds of new parts, new systems, etc. The other company seemed to come out and do what needed to be done. SC are a racket-all the hype about being so nice, wearing booties, etc. does't really matter if you're getting totally ripped off, does it? The tech tried to tell us we needed an expensive new part in order to qualify for the PACE program, and when we balked, he tried to steer us toward their financing, at a very high interest rate. And, all this was before he had even looked at anything! Then, since he knew we were skeptical, when he did look at it, he barely glanced, then wrote an estimate on a piece of paper and gave it to us. We then called one of the other contractors who had already given an estimate, and he told us we did not need the new part and that he had already looked into the financing through PACE and we were qualified. Don't be fooled by this company-do NOT hire them without getting at least one other estimate.

Chris P.

05/10/2014 12:00:00 SA

Well, it looks like someone actually pays attention to these reviews. Immediately after I posted my review of this company I received a call from a lady named Amy. She said she was in customer service with Service Champions and wanted to talk about my experience. I asked her if the only reason she was calling me was about my review. Amy said her company had no idea that Eric the service person had taken advantage of us and she wanted to make things right. I told her we did not want anything from them. All I wanted was to make others aware of our experience with Service Champions. Amy was very apologetic and said her company does not operate like that. She said this issue was discussed by management and they were in the process of making some changes so it would not happen to anyone else. Amy insisted on compensating us for what had happened. She even offered to replace our furnace for free. I told her no that I did not want anything. She then offered to refund our money for the repair. I told her if she wanted to refund us anything it was up to her. A few days after my conversation with Amy we received a check in the mail for the entire amount which was over $600.

I commend Amy at Service Champions for at least contacting us and letting us know that they actually cared about what had happened. Though she did not have to refund us anything she stood behind what she said which really meant a lot. Not once did she mention anything about updating my review. As far as customer service on her end I have to rate her 5 stars.If the changes are made that she said would be made I would consider using Service Champions again.

Bernard K.

3/31/2015

Wow wow wow. So THIS is what service is supposed to be.
My service person Alfredo came a little outside his window of arrival (a surprisingly bad traffic day in LA area), and got started right away. I showed him what I was thinking about, he advised me what he could and could not accomplish, and set out taking care of what he could. He inspected my furnace and my A/C, advised me about my systems, and did everything he could.
I was surprised by the level and comprehensive care he took with my system. Honestly, it was like he was taking care of a baby. He dismantled the A/C, cleaned everything, checked the electrical system, inspected it for problems, reassembled it, and handed it back to me diapered and powdered.
The level of service and care was impressive. He mentioned the Service Champs club to me, which I joined. There was no sales pressure. He let his service do the sales job.
It was a great experience.

Derrick T.

1/30/2021

All the crews were friendly and professional! Everything was done (furnace, A/C, insulation) in a very timely matter! From initial contact to installing, it all took less than a week time.

Alfredo R.

06/09/2023 12:00:00 SA

The tech Donovan was great as always.Our system
is in great shape He is not only professional but a good to talk with about any subject.

Steve H.

1/23/2020

Recently I contacted Service Champions to clean my main sewer line. The employees were on time and presented themselves well. However, there were some issues that I believed to be concerning. These issues involved cost and method to rectify the situation. After the service was completed I felt uncomfortable with some of the findings and decided to share my concerns with a Rody Guerra, a Service Champion Manager. I explained my thoughts and concerns about the recommended action required to alleviate my sewer problem and the cost up to this point to Mr. Guerra. He offered a solution that was 100% acceptable to me. I appreciate his willingness to listen and put the customer first. It gave me the confidence to call Service Champions for any work that may arise in the future. All of the employees that I had contact with from the receptionist to the field team to the Customer Service Manager were top of the line.

Ashley R.

07/06/2022 12:00:00 SA

Marco while training Jose serviced my house and they did a phenomenal job. I had to have a replacement faucet installed in my shower.

They were incredibly friendly, knowledgeable, and professional. I also felt like they were more than fair with their pricing and they went the extra mile to complete the job at the most affordable rate.

I would highly recommend them! If I am in the market for a plumber again , I will definitely contact this company again

Rick M.

12/28/2011

The Service Champion salesman Mr Steve Smith came to my 91 yr old mothers home and told her that her heater had rust in it and needed to be replaced. He also told her that if she did not replace the unit it could catch on fire and burn her home down. So my mother signed a contract for $4,300.00. After the salesman left a neighbor came and asked what was going on. After explaining the situation the neighbor told my mother to cancel the contract that this company was only interested in taking her money. I learned of this contract 2 days later and had my mother send a hand written letter with a return receipt request. My mother also called to the company to cancel. A manager called her back and offered to do the job for $1,000.00 less. She told him that she was not interested in doing business with their company. I then had the job completed by a qualifited licensed contractor for $400.00. There was no rust in the unit. A sensor had malfunctioned and the motor needed to be replaced. Taking advantage of the elderly is inexcusable. Lisa, a manager seems to be the one up to the task of calling back allllllllll of the disgruntled customers. She says she has been with the company 18 years.

Suzy L.

12/12/2014 12:00:00 SA

We had our yearly tune-up on our furnace appointment a couple of days ago. Dylan N. took his time in doing the tune-up and explaining the things that he was doing. He showed us the inside of the unit and explained the function and the preventive maintenance.
I also let him know that our master bedroom was not getting any heat like the downstairs. He ended up going into our attic and discovered the problem. Thank god he did because our duct work is from the 1970's and one of the lines was totally destroyed. It is a danger because of how old our duct work is and the chemicals they use to use. My daughter has asthma and do not need any air quality issues that can be prevented. He showed us pictures of the problem and drew us a diagram of what the big picture look like. We needed to take care of the problem right away and he called customer service to get us an appointment the next day.

Every interaction or phone conversation that I have with a Service Champions Heating & Air Conditioning employee is pleasant. The employees are knowledgeable and respectful. I would recommend them to any one I know.

Chris M.

4/18/2019

The $88 deal is awesome and worth more than every penny. They provided photos and showed me the motor when they pulled it out, they also provided many options to maintain it and extend the life of the system. I will be using them again and referring my clients.

Vickie B.

8/18/2020

We had service champions out this evening did everything great checked out everything got the air conditioner working . Our service guy Kalani Casteel was very nice and friendly will use again. We give him five stars.

Anthony V.

1/16/2020

Miguel just came by and snaked our pipes that were backing up from our washing machine drain spout. Found a mystery wipe or cloth. Very friendly, did a great job keeping everything clean on his way in, and made sure everything was clean when he left. We received the flyer in the mail the other day, and I felt like the fight price was very fair. Thank you

Cathy M.

2/15/2021

I have been a customer of Service Champion since 2006 and they have taken good care of me through the years. I have purchased a new furnace, a new air conditioning unit during that time as well as ducting.
Yesterday was my annual appointment for servicing my furnace and the technician who came is Michael Randazzo. He was prompt, polite, cleaned up as he went along and very efficient. He was helpful in assisting me with 2 Good Deeds in my House which was very much appreciated!!!

Highest recommendation for this technician and Service Champions!!

Thanks so much, Cathy

Dennis F.

03/03/2021 12:00:00 SA

February 2021, I saw Service Champion trucks across the street from my house. I needed some minor plumbing work in the smaller bathroom After the crew was finished across the street, I approached them and asked them about the issue I had. They came across the street and viewed the problem I had. They asked questions, and I expressed my concerns. They wrote up an estimate right there on the spot.

A few days later they were at my house working on the problem. Within six hours the job was complete.

I was surprised with the positive attitude the crew had during the initial contact and through the whole process. Over-the-top cleanliness from beginning to end. Constant updates from the crew and office. And my questions were answered. Also, the price was reasonable. Check them out for your plumbing needs.

Jim S.

6/16/2018

WOW!!! This is by far the best company I ever got to work with to fix my air conditioning. But most importantly the service I received was one-of-a-kind. The most professional, courteous team were at my home, worked their AC magic and left my home spotless. Juan Ladino sure knows his stuff and I can't say enough about Frank Speer making things so easy to understand as to what we needed done. Steve did the maintenance for our 2 AC units and just one of the nicest person to talk to. We call Steve our new best friend .

Great service Great Employees and Great prices and best of all Fantastic Customer service!!!

I'm a fan and soooo glad I called

David G.

08/06/2014 12:00:00 SA

I had trouble with my furnace and my Rep Andy from Service Champions was great in completing my systems check, determining the problem, and getting me back up and running. It turns out a bad capacitor was the problem. It is good to know that there are still companies that still work on furnaces and do not just try to sell you a new system.

Aisha S.

08/11/2016 12:00:00 SA

Our ac went out Saturday. We called service champions Saturday night. They came out Monday for an estimate and installed our new unit Wednesday. The rate was competitive and the technician was great! Would definitely recommend to everyone.

Sandra R.

06/08/2018 12:00:00 SA

I needed my air conditioner serviced so I took advantage of a coupon I received in the mail. I assumed it would just be a quick visit to make sure it was running properly. Service technician Christian Zamora arrived and did an amazing and thorough inspection including practically disassembling, servicing and cleaning the AC unit. What a polite and knowledgeable young man. He explained everything he found and even went into my attic and took pictures. I knew my ductwork and insulation were not up to par from a prior inspection by another company. He didn't try to pressure me to have his company do the work and I really appreciated that. Christian is a great representative of his company and I would highly recommend him. I will be calling them back in the near future when I am ready to proceed with the ductwork. I also appreciated that he put booties on every time he came back into the house. Overall a great experience.

Cindy J.

08/04/2020 12:00:00 SA

I've had this company renew my air and heating. I have also had them come and unplug my tub which by a previous company told me that they would have to remove that U-shaped pipe meaning they would charge over $3000 to break the wall for access! Miguel Mendez was able to unplug the U-shaped pipe for me very easily and he also tightened up my wobbly kitchen sink faucet!

John C.

12/08/2017 12:00:00 SA

We have been customers of Service Champions for the better part of a decade simply because they offer the best service. We are currently club members and receive annual preventative maintenance service on our hvac system. Their service technicians are second to none in knowledge, professionalism and honesty. On the most recent visit to service our furnace, Brent did a thorough and complete job of inspection, cleaning and safety checking our unit. Thank you Brent and thank you Service Champions.

Jimmy G.

03/09/2018 12:00:00 SA

Quick update, the permit guys from iPermit were out here and completed their inspection/testing w/ in 20 minutes. When the tech found out Service Champions did the work he was confident the work was done right, and he confirmed it. I was assured there should be no issues with the state and/or city inspections.

Eyan C.

1/18/2020

Update:
1/19 (Sun) 6:00:
Sergia and Miguel spent 2 hours by using a camera and found out the problem is caused by the main pipe rusty. That's not related to the services they provided and certainly not what I assumed either.
Moreover, they did not charge anything for today's urgent services and even clean out the messy floor for me.
I am glad to have the best customer service experience I ever had. Services Champion is really serious about their business including their perfect customer service.

Zaw N.

10/15/2021

I was very pleased with the HVAC services that Service Champions had provided for my uncle, not only once but TWICE.

Paul Marceau, the technician that was assigned for this job did a wonderful job! At the beginning, I thought no one would have the patience enough
to take their time explaining all the process to my uncle, because of all the questions he had for them and my uncle had some hard time understanding due to old age. However, Paul Marceau took his time explaining thoroughly to my uncle which I really appreciate it for that!! The second time he came, he bought his mentee (Azul if I spelled his name wrong, I am sorry). They both did a wonderful job because of the kindness and patience that they have shown to my uncle! Whenever they finished with their work, they would clean up themselves neatly and thoroughly, just like how it was before they came in. Therefore, I would definitely recommend this type of service to my relatives and friends in the future! Thank you!

PS. This service was done during COVID pandemic, and they followed all the safety protocol (5/5) .

Michael C.

6/15/2020

I would never hire this company as they constantly send junk mail to my home every single month for years after repeated requests to stop...and they won't stop. I do want or need your service. Please stop sending me mail.

Twan D.

9/15/2020

It's little bit over due for review, but later than none. I just want to shout out Big Thanks to JON Castillo for taking care of my kitchen sink problem quickly couple months ago. Also, another outstanding service from the company done by Kalani Casteel for HVAC system. Both are professional and skilled. Thanks so much!!

Chris B.

6/29/2017

I have used this company for several years. At first, I called on a deal to service my a/c units. Whoever they send out is professional, and knowledgeable. I had them replace one of my units last year and they did such a good job, I have them replacing my other a/c unit. I would highly recommend this company and have in fact done so with my neighbor, (he had his unit replaced). John Ruiz diagnosed the unit, (correctly) and Victor R. came out at almost 7:30 PM to discuss the cost of the unit and to schedule. Both were very courteous and did a great job.

Marc R.

5/30/2022

After all the the TV commercials I had to give Service Champions a try. I've been using NexGen but lately they seem too busy or disorganized to hold appointments. Service Champions came through. Friendly, knowledgeable and extremely thorough! I used them for my annual tune up. They completed work no other company ever mentioned or suggested. Dominic was my technician. He was terrific. Great attitude took his time and never tried to upsell as other reviews stated the company takes. Great work Dominic and I hope a good start to a long relationship with Service Champions. I bought into their loyalty program too! Thank you.

Jay B.

12/28/2019

I had an exhaust pipe on my heater fall down. Running the heater would have caused CO2 gas to come into the house, so we had to turn of the heater. I called several places and no one could get out for days and one place recommended I call Service Champions. They came the next morning and put the pipe back in. Made sure to tape up all the joints and secured the pipe. Also did a safety inspection and used a scope camera to inspect the inside. Technician Jason spent a lot of time walking me thru what he saw and recommending I get my system serviced soon. I felt very comfortable with the cost and the quality of workmanship. I would definitely recommend using them for emergency situations since they are very quick and very customer oriented.

Sean L.

09/06/2021 12:00:00 SA

As others have mentioned, countless letters from this company that continue despite phone calls requesting to be removed from their mailing list. No one appreciates it or even finds that type of advertising useful.

Seriously you can't tell me you get clients by sending them fake letters weekly in the mail

Orv N.

2/16/2017

Patrick did a fantastic job finding the problem with our 33-year-old furnace and then cleaned the furnace so it looked almost brand new. We happily signed up for the service agreement and look forward to seeing Patrick twice a year!

Eric L.

07/07/2023 12:00:00 SA

I had a kitchen faucet replaced, and was VERY unhappy with additional work that I was told was required. I did not believe that work was needed, and certainly not before the job was even started.
I left a very unhappy review, and was contacted by Gary the General Manager. He told me they have a satisfaction guarantee, and he will refund the charges for the additional work, and only charge me for the faucet replacement.
VERY Good customer service

Sean K.

04/12/2014 12:00:00 SA

SCAM ALERT!!!!! Do not let these slick salesmen in your home! I called to have my central air conditioning unit repaired. I never even got an estimate for the repair. What I
got was a repair guy that said we needed a sales guy to sell us a new unit. We were told that parts were no longer available for the unit and that it can't be repaired. I am happy to say I chose to cancel the contract for the new unit to get a second opinion prior to moving forward. It turns out parts are readily available for this unit and that it can be repaired for $700 vs the $8,200 for the new unit they said was my only option because it matched the condenser. Buyer beware! These people are shady as they come.

Rob S.

05/06/2023 12:00:00 SA

We arrived home from an evening out and found that our main drain was blocked!!! After a bit of work, I realized I needed to get the experts out to help!

It was about 1030pm but we called Service Champions Dispatch. They were quick and efficient and got the on-call plumber on the way to our house.

Miguel Mendez arrived a little later and quickly diagnosed the issue and had the drain cleared in a jiffy!! He was so accomodating and very knowledgable. I appreciate the middle of the night assistance.

We have had so many excellent encounters with many of the staff and technicians from Service Champions!! Every one is so wonderful to work with and they certainly go out of their way to make life easier. Miguel is absolutely at the top of the list!!

This organization is top notch and dont hesitate to get connected and use all of their outstanding services.

Katrina C.

6/28/2020

We received a drain cleaning and as always the technician Miguel was very professional and followed all COVID-19 guidelines. Cleaned our kitchen drain working so much better. Miguel helped us schedule a full inspection for all plumbing lines. We have been members with service champions heating and air for years and are so happy they provide plumbing now.

Oliver Q.

4/25/2014

I've always been big on first impressions and Service Champions definitely made a good one on me. I had another routine check-up, this time with Andy Marquez, and as always he was very insightful and courteous. There wasn't any doubts that he knew what he was talking about and his concern for me getting the most out of my A/C was very genuine. I'm definitely a customer for life. Thanks, Service Champions, and thank you, Andy Marquez, for being the perfect example of the quality and courtesy of the company!

Jiayin M.

4/14/2017

I signed up with Service Champion for a membership so I get AC and furnace serviced once a year. Trevor came today with such a good attitude. He was so detail that he even took the cage out to clean the tray where the compressor sits. He went over all the requirements came with the AC manufacturer and tried his best to tune the units to their best performance. I definitely suggested any member to request Trevor for he is a pleasant person to work with.

Lucky P.

8/17/2018

I would not touch this company with a 10 foot pole. The guy came to check the AC and give a recommendation. Was rude and kept bashing the competition and 3 outrageous figures for a new system!!!

Michelle W.

4/23/2014

Jack Berekoff called to let me know he was on his way, arrived even earlier than he anticipated. Clean uniform, booties for his shoes to come in the house, his own doormat outside my front door. He listened to what I said the problem was and immediately went to work.

Reset the board in our AC Unit on the roof and then checked to ensure that it was indeed cooling properly. He suggested that we sign up for the maintenance plan since our unit was installed in 2011 and hadn't been looked at since. He was able to combine his visit with the maintenance to save us $$$! Today the maintenance guy is coming out to give the system an overhaul. $$$ well spent for SURE!

Jack was a pleasure to talk to, very knowledgeable, and personable beyond belief, just the type of person I want to deal with when I'm hot/sweaty/frustrated! :D

Thanks Jack! You're SUPERB!

Michelle

Maureen M.

8/16/2018

I have literally never written a yelp review before but felt compelled to do so after a recent interaction with this company. We had someone from the company come out and look at our air conditioner when it stopped working... long story short we were told that the air conditioner was totally broken, unfixable, an environmental hazard and that it was a fire hazard and that we shouldn't turn it on bc it could potentially burn our house down.. they then told us that it would cost upwards of $30,000 to replace the system. We ended up having another company come out for a 2nd opinion. this 2nd opinion company was able to fix the system from $275. The rep fro service champions was super nice/friendly but they tried to swindle me and my husband. Shame on you Service Champs, what you did was NOT cool!

Andrew T.

06/10/2023 12:00:00 SA

Franco did an awesome job tuning up our AC and helping with an additional small thermostat set up for us. He was super detail oriented, professional in his demeanor, very friendly, and educational. He explained everything he was doing! Top notch, knowledgeable , and engaged employee!

Michelle D.

12/09/2016 12:00:00 SA

Nick came out today to service our heating system. He was very informative and answered all of our questions. He was also very friendly, polite, and personable. We will be requesting Nick for all of our future service needs.

Carolyn H.

4/19/2021

I have to say I have never dealt with a company that works so hard to make you, the customer, happy. I had an issue and they were out within a couple of days and went way above and beyond to correct the problem. Thank you so much Service Champions!

Robin B.

7/29/2016

This was about 7 or so yrs ago. I received one of this company's promotional postcards offering a cleaning, filter change and some maintenance work on my outdoor A/C unit at no charge.. The technician, a very young man, told me I needed some very expensive repairs. He stayed for about an hour after that and we talked about life, and having nothing to do with A/C. As he was about to leave, he said, listen, I need to tell you something. You don't really need to buy [whatever he told me]. It will last you another few yrs. He apologized profusely because the owner of the company trained and pressured the technicians to try and sell expensive parts and service that was really not yet needed. But he liked me and didn't want me to get ripped off. It's now all these years later and I do need an A/C technician to come out. A neighbor recommended Service Champions who he's used several times and was pleased with their work. I thought that this is the time I should finally write the review and show it to my neighbor. What they did is everyone's greatest fear, taking advantage of a free offer they're giving away, and then try to scare us into buying things we don't need. This was some time ago, maybe they've cleaned up their act, but I would never trust them again.

Brenda I.

04/05/2021 12:00:00 SA

I can't remember the last time I interacted with a company that cares so much in quality and professionalism. This applies for both quality of work and customer service.

I'm a pretty particular person when it comes down to any job, and service champions really stepped up to ensure my parents and I were fully satisfied. The extra money that you pay is totally worth it, as you will have peace of mind on any job.

Thank you Edgar, Sandra, Steven, and everyone else that was involved. Thank you for taking care of my parents needs. Job very well done, highly recommend!!!

Melanie S.

04/08/2015 12:00:00 SA

This review is for service over the phone only.

When I called to make an appointment for a new system, they were more than happy to help and were very profession/friendly. Unfortunate the wait time for a quote was almost 2 weeks I made an appointment thinking I would be able to wait for them to come out (I also had 4 other places called for a quote and they all made it out the same week I called). I decided to not use this company because I found another who was reasonable and could come out and install a week earlier than this company could make it out for a quote.

I cannot say anything about their services or prices but when I called to cancel my appointment, they were a little pushy as to why and who and other such info. I feel a simple I am calling to cancel, no I would not like to reschedule would suffice, but not here. When can we reschedule? We want to reschedule. Why would you decide to cancel. Which company did you chose. Are you sure you don't want to us give you a quote? I was not impressed by having to answer so many questions because I decided to not use them. If they have a 1.5 week wait list for quotes, why sound so desperate for service? Maybe they call that research, I found it irritating.

I am giving them 3 stars only because I think 1 or 2 is unfair since I did not actually get service by them and yelp would let me leave a review without stars. 3 stars for wanting to help with service but deductions for trouble canceling.

UPDATE: I received a letter from the company apologizing for all the questions with canceling. I understand it is research to better service their company but it does need to be toned down a bit. As for scheduling and follow up with this, they are right on top of it.

Ken P.

3/17/2018

Service Champions has been servicing my heating and air conditioning regularly for a few years now. Yesterday, it was Osvaldo Jaime who was prompt, friendly, and explained everything clearly. We hit a bit of a snag because my home's electrical system isn't the best, but Osvaldo was on top of that immediately. I appreciate how this company does business and Osvaldo kept my good impression intact.

Cynthia L.

3/16/2017

Our experience with Service Champions was great from start to finish. Kyle came out to do a regular maintenance on our A/C unit, which we soon learned needed to be either updated or replaced. We appreciated his knowledge, commitment to detail, and that he was always polite. We also appreciated his honesty when dealing with options, and never felt like we were being taken advantage of.

Thank you!

Heather T.

03/06/2017 12:00:00 SA

Wow. After initially having an unsatisfactory experience, Leland (the owner of Service Champions) went out of his way to contact me and rectify the situation. He absolutely went above and beyond what any company would do. I am amazed at his company's level of customer service--it is truly unmatched.

After posting this Yelp review, a customer service representative from the company e-mailed me promptly. When I did not respond to the initial email inquiring about my experience (I do not often check the e-mail that I have linked to my Yelp account), Leland himself e-mailed me. He even provided me with his direct cell phone number.

He arranged for a service manager, Gary, as well as Omar to come out for a service visit for training purposes. Both were super professional, personable, and made us feel very confident in the company.

During the next visit, we worked with Balthazar (who was fantastic and thorough), Benito (who explained everything patiently and made us feel at ease), and a supervisor, Octavio (who was very personable and seemed to really care about his team).

Overall, our last two experiences with the company were amazing. We would not hesitate to work with this company again after being so thoroughly impressed with their very high level of customer service.

Thank you to Leland and the Service Champions Team!

Josh M.

8/30/2023

Technician came out and looked at our tankless water heater to be flushed and stated the valves might not work properly due to age. Tech stated he would reschedule and when he returned he would bring the valves just in case. That's great. The following week the day the appointment was scheduled they called at 3:30 to inform me of the call which I already knew. The tech then called at 4:30 and stated it would be about an hour until he arrived which was fine. Then he went on about how his foot was hurting and he didn't have the valves he said he would bring previously. Tech was talking his way out of a job if you ask me. I informed the tech that it's fine don't worry about it I'll call
Another company and he said, and I quote OK.

Poor service, I have reached out to their competitor to provide the service.

Remember if your not taking care of your customers, somebody else will.

Dilip P.

07/11/2017 12:00:00 SA

For years and years, I get the flyer from this company on a regular basis. Since my regular HVAC guy retired last year, I decided to call Service Champions to tune up the air condition. An appointment was set four weeks in advance. The time window was from 3:30 to 5:00 PM. A call comes from a female associate saying the technician was way behind and earliest he could come would be 6:00 Pm. She continued saying if she sends her at 6:00 pm then he would not be done until 7:30 or so. She was willing to reschedule the appointment for two days later. My thought was what would happen if I reschedule, would the technician come at that time?

What an excuse, try to fill in the service calls between the big jobs and then disrespect the service customers. No more. Take me off your mailing list, please.

Maria S.

06/08/2023 12:00:00 SA

Francisco did a VERY thorough and complete assessment of our plumbing system throughout our 2-story home and under the kitchen, and executed an annual flush for our water heater. He was prompt, kind, courteous and extremely knowledgeable. We have always had excellent service with Service Champions: the Customer Dispatch center is efficient and courteous as is every Technician who has ever come out to our property over the past 25 years. Highly recommended! Our monthly service plan is an excellent value.

Erik H.

3/29/2017

I would recommend this company. Michael, jeff, and fred came to my house over the last few days to try and troubleshoot why my a/c wasnt turning on. Michael initially narrowed it down to a bad mother board in my heat pump, but determined there was additional issues. With the help of jeff and fred, the guys figured out it there was a bad wire between my a/c and heat pump. The bad wire ended up frying my mother board and thermostat. Luckily the cost to repair wasnt too great. All the guys were very professional, on time, and very nice. Im so glad they were able to fix my system before it starts getting warmer.

C P.

8/22/2023

[Yelp took down my original review, so I am reposting for Service Champion's Brea location only, and I omitted last names per Yelp's guidelines. But I stand by the rest of my review as a fair and accurate representation of my personal, first-hand experience with this company.]

Service Champions or Cheaters: A Lesson in Unethical Sales Practices

I spent a few weeks thinking long and hard before writing this negative review. I know that behind every corporation is a real human being just trying to do their job and make a living. But in the end, I felt compelled to share my experience to caution others about Service Champions and their deceitful sales practices. Also, I sincerely hope my story serves as a valuable lesson for the company, prompting them to make significant improvements going forward.

Leland Smith started this company in 2000. He remains well-known in the HVAC industry and, for many years, he had a great reputation for delivering the absolute best customer service with quality work product. My family can attest to this firsthand, having been a loyal customer of Service Champions for 10 years. Sadly, those days are long gone.

Nowadays, this company's behavior is a textbook example of how NOT to treat customers. I called Service Champions to fix our A/C unit. The hydronic system in the attic was original to our house built in the 90s. It began leaking thru the attic and into the second floor, while we were in the middle of a heat wave. We were miserable, vulnerable, and desperate for a solution.

Jeffrey A. was our assigned technician. Within minutes of arriving at our house, he told us he was not allowed to touch -- let alone fix -- our broken and obsolete hydronic system. He kept holding up his hands while saying he didn't want to be liable for messing anything up. He also kept going outside to have lengthy, cryptic phone calls with his manager, but ultimately Jeffrey did nothing to fix our A/C. He left us feeling like we had a ticking time bomb in the attic.

Mike S. (presumably Jeffrey's manager) came to our house a few days later. Initially, I was impressed with his seemingly thorough inspection of the hydronic system in the attic and the condenser unit outside. He then walked us thru two different options to replace the condenser and install an air handler in the attic. He was detailed, thorough, and happily answered all of our questions. He was very friendly and seemed like he genuinely wanted to help us. Unbeknownst to me, that was all for show.

After watching Mike input a bunch of data on his iPad, he then flipped it over and gave me the biggest sticker shock of my life. Quote #1 for their standard option was over $36,000. Quote #2 for all the bells and whistles was $47,000. My stomach dropped and I felt like I was just slapped in the face. Is this how much it costs to fix your A/C?!! We tried to get him to lower the price, but the best he could do was $32,700 for Option #1. Or, if we paid cash, he could give it to us for $29,000.

We were stunned and speechless. We told Mike that was a lot of money and we needed to think about it (just like any other normal person would before spending 30 grand on anything). Suddenly, it was like we flipped a switch and Mike was no longer the same person. His face transformed into a permanent scowl and he disengaged with us completely. He left our house abruptly and, despite me saying thank you a few times, he never said anything in response. It became crystal clear that he was only interested in making a sale. But the moment he realized it wasn't going to happen, he had no qualms about showing his true colors.

Later that day, a simple Google search revealed that a new air handler and condenser costs roughly $3,000-4,000 each. I live in a 1500 sq ft condo and was quoted $10k for the air handler and $15k for the condenser -- and that was just the standard option. After getting quotes from other reputable companies (big and small), my suspicions were confirmed: Service Champions was trying to scam me. The other estimates I received were comparable between the different companies, and ALL of them were less than a third of what Mike quoted me.

My experience with Service Champions was a jarring display of unethical, deceitful sales tactics that no one should ever have to go thru. It appears they have abandoned any semblance of fair business practices, and I am appalled that they took advantage of my family when we were in a vulnerable state. I don't know what I'm more upset about -- the fact that they thought I was stupid and wouldn't discover the truth, or the fact that people have fallen victim to their offensive sales tactics. For anyone contemplating their services, I wholeheartedly urge you to exercise extreme vigilance and diligently explore other alternatives. It is profoundly disheartening that a company could openly engage in these misleading maneuvers. I will never, ever use Service Champions again.

Genaro L.

4/22/2020

I just needed a line unclogged.
From the initial contact to the Technicians that came...Great Service!
Will use again (when needed) and will recommend them to family and friends.

Myra B.

8/26/2019

Service Champions went above and beyond and I cannot express enough great kudos to them. The previous owner of my house had used them to install the new AC systems. I had called them to do maintenance on the system to keep it in good running condition. During that visit a problem was discovered that may have been caused due to the initial installation. Without question or hesitation they offered to remedy the situation for me. They lived up to their word and everything is working perfectly! Their service is exceptional, their team is personable and together they made it all a non-stress experience. I would highly recommend them to anyone needing and HVAC needs. Thank you again!

Joseph O.

10/31/2020

I Just want to give a shout out to John, I appreciate his tact and flexibility in helping my family sort out the issue we had with our plumbing. He generously answered all our questions without issue and overall left a great impression on my family and I. The owner should definitely consider giving a raise or bonus!

Katie A.

04/09/2021 12:00:00 SA

Our AC recently stopped blowing cold air. One company came out and gave us a quote of $2700 for repairs. Definitely felt like they were trying to up sell us, so we contacted this company to get another quote. So glad we did! They were able to fix the problem and get us back up and running for under $200. Such a big difference in service and price. Highly recommend them!

Norm A.

12/20/2016

This business is the true and traditional meaning of professional! I made an appointment for their $79 furnace maintenance promotion and received service valued at least 10x that! All their service techs wear the company uniform.... very professional.... and they are careful to lay down their own door mat as well as wear shoe covers prior to entering your home. The service tech that worked on my furnace was Robert Botello and he was very thorough. He cleaned and serviced the furnace and he even did a heat map to show where some of the weak points were and things to keep an eye on. He took pictures and took the time to explain what it was and its function. They don't sell you the doom-n-gloom story of you better replace this now or it will blow up ..... instead, it stayed on track as a service call with some analysis. There was an option to follow up with them should I want to replace the unit, but there was no pressure sell. Robert even took time to replace the filter while he was there.... FREE! You don't see companies like this anymore....honest....friendly..... and clean! Thanks Robert for representing Service Champions well!

Titus C.

11/25/2018

Service Champions has repaired the problem with our heater. Mr. Leland Smith who is the owner of Service Champions is amazing. The technician James Narvarro is a God send and extremely knowledgable. It is so refreshing to be able to trust an ethical company to do what they say they are going to doing. And repair, and maintain our families heating and air conditioning system. So glad we are VIP customers.
Theresa Culberson

Robert A.

05/05/2022 12:00:00 SA

Joe Flores respected my time and our home. He came prepared with the equipment needed to complete the job and provided a detailed estimate for additional work.

Thanks,

Robert Araiza
Placentia CA

Jane H.

10/29/2019

The scheduling was fast and easy and were very professional. The tech that came out was nice enough. He quickly figured out the issue. The only drawback I had was that I felt pressured that he wanted me to make a decision that night on a very expensive repair. He originally wasn't going to charge me for the service call but decided to once I mentioned getting a second opinion. That didn't sit well with me. All in all, I understand they are in business to make money, he just rubbed me the wrong way by his sudden change in demeanor when I didn't agree to the expensive repair.

Anwar T.

03/12/2012 12:00:00 SA

I was charged $382 dollars for a piece of hardware for my central AC unit that costs at most $46.95. I found the same part for as low as $21.99.

Before I authorized the work I asked the service technician a couple questions. I asked if he would replace the part if it were his ac unit at home and he stated yes. I asked what would happen if I didn't replace the part, he stated that my compressor would eventually fail and have to be replaced.

He further stated that if the compressor failed I would have to purchase a new central ac unit. I also asked him what the part would cost if I went out to buy it myself, he said that a licensed contractor could probably get it for $190 to $200.

It seemed a very high markup from $200 to $382 at the time, then I thought I'm not a licensed contractor, and this company should have my best interest in mind since I hold a service contract with them.

The technician was here to do a routine service on the ac unit for the $11.99 that I pay monthly.

Needless to say the disgusted feeling in my gut started to grow and I jumped online to look up prices for the part.

Long story short, I feel that it is borderline criminal for a reputable company to charge anyone $382 for a $46 part.

I asked to speak with a supervisor and was told that one would contact me in the morning.

Even if they refund my money I am sure there are many others who get taken advantage of by this reputable company.

Rolanda R.

9/29/2020

I've been using Service Champions for 3 years to maintain my heating and conditioning system, and highly reccomend their service. They are professional, considerate not to bother the household, and have made helpful suggestions & several options for the upkeep of our current system.
MAX CRUZ and JESUS GASTELUM are the BEST.

James P.

04/05/2022 12:00:00 SA

Joe Alese is a knowledgeable service technician very thorough and takes the time to explain (Heating related wear and tear and options to prolong the equipment integrity). All the reps are articulate and professional, Joe is genuinely passionate about his work.

Nancy B.

12/18/2021

Let me start by first saying you people should be absolutely ashamed of yourselves. My elderly, widowed mother who has been without heat called to have her heat looked at. One of your technicians came out and without doing a thorough inspection, told her that her furnace was old and rather than repair it, it was better to just replace everything for....ohhhhhh $20,000!?!? He also used a scare tactic and told my mother if he didn't replace the whole system, he was afraid it would leak fumes and kill her while she slept. He actually had her believing this!

My mother lives in a 20 year old house in an upscale neighborhood, he obviously saw dollar signs when he pulled up. Well Mr. Technician? My mother is a senior citizen, a widow on a limited income. Shame on you, you are a vulture. Then when she told you she had no money, you had the nerve to tell her you would talk with your partner and see if there was any discount you could offer.

My husband's uncle owns an HVAC company in the Bay Area and when we told him what she was quoted he said it was highway robbery and they should be ashamed of themselves. He gave us the formula to use and said if she indeed needed a new furnace it should run her closer to $5000 NOT $20,000!

BUYER BEWARE!

Ivanhoe M.

05/10/2023 12:00:00 SA

Christian (service tech) was very professional, knowledgeable and friendly.

Helen C.

03/10/2022 12:00:00 SA

Our service tech Lim Pang really was a hard worker. Took his time detailing everything and really making sure he explained everything Thoroughly. For any further services I request to have him come to my home and service us.

Ginny K.

4/28/2023

We contracted Service Champions to perform an annual inspection/service on our HVAC system and we couldn't be any happier with the service. Our technician, Jeffery Ascencio, was phenomenal! He was thorough and totally professional. He explained the actions taken and went above and beyond to fulfill everything he indicated was required. We were pleased to enroll in the CHAMP-Rewards program and are confident that we will achieve long life from our system. Great job!

Keeley H.

01/06/2018 12:00:00 SA

Thank you so much Max C. for your thorough diagnostic of our heating and AC unit! Your detailed examination of the unit (taking photographs, explanations, and check-ins) made us feel like part of the process. Thank you for explaining everything in a way we could understand. You made my parents feel so comfortable, even with their language barrier! Keep up the excellence and shining work!

Nick C.

10/24/2017

We have used Service Champions on multiple occasions over the years, and are extremely pleased with their work and professionalism. They replaced one of our AC units about 2 years ago and we couldn't be any happier. We are currently on their annual maintenance plan and recently had our furnaces inspected and serviced. Their maintenance program is very convenient. They contact us twice a year and come out and service the furnaces before winter and the AC units before summer, making sure there are no problems and doing routine maintenance like changing out filters. Our technician Ryan Le spent about an hour on each one of our two furnaces this past Saturday. He took the time explaining what he was doing and why and showed me a few potential problems that may need to be addressed in the future. He was clean, polite and very knowledgeable. We are very pleased with Service Champions and will continue using them in the future.

Willy A.

04/09/2018 12:00:00 SA

Update
Within an hour or so of posting my review I got a long voice mail from their GM, John Hogan. He was very concerned about my experience and wished to rectify the situation. I credit him with double checking and corroborating my story his end before contacting me and not trying to defend their position and fob me off with more eloquent excuses (as I've experienced from other third rate service providers when they fail in some way). In short, his genuine shame for what had transpired made me listen. It did help that he offered to refund all monies (I do believe this is a real sign of remorse - not taking a dime for their work.) and send out a service manager to double check the previous work.

Jeff Becker showed up with check in hand and again, was very apologetic for what I'd experienced - acknowledging how they'd dropped the ball a couple of times letting this go sideways through all my interactions - starting with Max not disclosing their pricing structure up-front! Which while high, would have been mitigated if he had explained their subscription service model (which appears very attractive). In short, Jeff found everything in compliance but did add a couple of additional parts to help prolong the life of the system - a hot starter kit (a complimentary starting capacitor to assist the fan motor to start and reduce the power draw on the house (lights dimming) and changed out the capacitor of the internal blower fan as it was marginal - nice touch. In addition, he added an overflow valve to the internal condenser drain. While I've never had a flood from the AC, it would ensure this would not occur should my drain pipe get clogged, another nice touch.

All told, as a big skeptic of many service providers' service, they recovered the situation and I'm willing to say I do feel this is a case of a couple bad apples not following procedure/correct practices - lazy or taking short cuts. Or maybe (for management) making communicating the company pricing policies easier/simpler could avoid such set backs!

Becky H.

05/03/2022 12:00:00 SA

Service Champions plumbers did a mainline inspection at my home today and the two service men that came were spectacular and seasoned technician's; Joe Flores and Gerald Martinez are perfection personified! They educate you as to what they are doing which I totally enjoy and very personable. They also give you the attention you need and take the time to listen to your concerns! Love, love, love Service Champions! Now all they need to add to their services is Electrical, and we all can have a one stop shop for the main services that every home needs, and with their membership, it's even better and so reasonable! You've got to try them at least once. How can you beat a company that stands behind their motto; If You're Not Happy, you don't pay and before they leave, they ask you if there's anything else you would like help with for free! And shame on you people that dare take advantage of these 2 offerings!

T V.

7/18/2013

I did some research on this company's rating and read the reviews, good and bad. I decided to give them a try since their ratings were so good. I had a pleasant experience when Azze stopped by. My AC stopped working during the 4th weekend. He basically checked out my system and got it to work properly again. He went ahead and checked for anything else that may need fixing and gave me a run down on what we can do to prove the efficiency of our system. He was very honest and gave me options without any pressure tactics. I said I'd need to think about it and discuss it with my wife. He wrote everything down and left his contact info. I paid my $59 and I was happy!

Leslie V.

8/23/2016

We highly recommend Service Champions. Great service, quick response time and our technician, Robert Botello, was very knowledgeable and professional. Five stars all the way!

Kaity M.

02/03/2017 12:00:00 SA

I'm looking at a couple of these one star reviews and i cannot believe this is the same company..

Starting with booking the appointment. The representative was great. She was thorough and patient. Took a little while to get an appointment - about a week but they had a cancellation and got us in a day early!

Our representative Steven was great! I loved that service champions called us prior to him coming and they sent an email with his picture to ensure we were letting the right guy into our home.

Our air conditioner / heater issue : the fan would make a sound but it wouldn't get hot or cold when turned on.

Steven took a part our unit, cleaned it, seemed to fix the issue - he stayed 30+ minutes turning it on and off to make sure it worked, set us up with a service plan, and he cleaned up after himself. He wore booties in our house the whole time. He was very professional and helpful explaining the issue in layman's terms.

About a week goes by. Same issue. We call in. Same day steven comes back! He seemed to fix the issue again. Explained to us what he thought the issue was. Called his manager while at our location and said we were absolute high priority if this happens again.

Problem solved! We haven't had an issue with our unit since!

He did not try to force a new system on us, he did not try to make us buy parts or plans. He was great and I'm very impressed with him and this company!

Rhonda E.

12/05/2016 12:00:00 SA

Update to review below: Their General Manager stepped in yesterday to make sure the repairs were completed, without charge. This was much appreciated and the system seems all good to go. We're all human, and mistakes can happen. What makes a good company (or person) is when mistakes are admitted and addressed/corrected. I am grateful to Service Champions' team for doing so. Now a happy customer :)

Based upon Yelp reviews, and commercials on The Fish radio, I contacted Service Champions for a replacement to my Heater and AC Unit. Let me say their technicians and salesmen are SUPER nice to your face. That said, I feel that for the $18,000 invested in this system(which sounds Crazy Expensive) for the HERO program, it is turning out to be very regrettable. First, they improperly installed the heater (Jon) so you cannot even access the filter. Their inspector did not catch the error. Next, they told me my ducts were fine and apparently they are terrible. This is why I have not been seeing much savings on my electric bill -- because the ducts are leaking out the air. Now, I am trying to sell my house and just found out through escrow inspection that the heater is improperly installed and the ducts need to be replaced. They promised to come out and fix the heater (and were going to give me a discount on the duct replacement), but apparently Aren made no measurements and provided no details for the replacements for today's appointment so the tech (John) didn't know what he was supposed to do, had no guidance and no materials with him for the ducts. John then tells me that he cannot complete the work today and I have to be here again tomorrow for them to come back and try to get it done. I have taken several days off of work to be here to meet their techs and this is unprofessional, inefficient and does not inspire confidence in their quality of work. After calling the office to ask what the heck?! they are promising to complete the work today. I am REALLY NOT happy with what's going on here and just want the quality of work that you promote and promised. Thank you, Rhonda E.

Dee S.

08/01/2020 12:00:00 SA

We deeply appreciated seeing the technicians wearing masks. This company is aware of the safety of their technicians, as well as the customers during Covid-19.

Technicians, Peter and Luis were professional and courteous while installing our new air conditioner. They worked hard and long and kept us abreast on what they were doing.

Service Champions Plumbing, Heating and Air is very fortunate to have Peter and Luis as technicians.

Jack N.

7/18/2023

Ricky Williams located my problem very quickly and replaced the defective part. He also was very understanding and polite'

Tom M.

11/28/2021

Cody Osieck came out to our house for an inspection. He was early and very courteous. He inspected everything, cleaned our heating/AC unit and even cleaned up our attic.

He took pictures of everything and then came down and explained everything that needed to be completed while we reviewed the pictures (which were sent to my email for further review).

I can't thank Service Champions enough for their thorough hiring process and hiring outstanding employees like Cody who go above and beyond. Thank you.

Lorena M.

12/29/2021

Thank you Jillian and Omar for coming to my rescue shortly after Christmas. My kitchen sink got clogged and Omar fixed it with a quick, professional attitude. Definitely keeping you on speed dial!

Victor S.

12/21/2012

I've read other reviews describe them as slick and now I'm having a hard time coming up with other words to describe them any better. Be careful! Their ability to fix things may be okay, but they are very aggressive salespeople. They will come to your house and talk to you like they are your best friends to try and gain your trust, then they will try and sell you (probably overpriced) fixes or upgrades.

Being a new homeowner, I decided to become a member of Service Champs, so I can best maintain my home. My thoughts were that I could pay a monthly fee and have regular maintenance, so I'm not hit with a huge bill, if the entire thing shuts down.

Right off the bat, they recommended that I change out the ducts claiming that my attic was infested with rats (I never saw any, but they pointed to stuff they claimed was rat droppings). They saw that I had kids and told me that if rats were living in the ducts, they would spread diseases to them. I should of been more careful then, but decided to take their recommendation that cost me about $6000. Since then, they came out for a regular maintenance every 3mos (of course, there is a monthly charge for that). Almost every time they come out, they tell me that there is something that I need to fix or upgrade and try and scare me by telling me that if I don't fix these things, it's going to cause the whole system to break down, which will cost me more money. Being somewhat of a pushover, and being the type of guy who always gives people the benefit of a doubt I agreed with their recommendations a couple of times. Before I realized it, I had spent almost $10000 in the last year on Service Champs!

Call me naive or dumb for spending so much money with them, but I hope whoever reads this will learn from my mistakes. Our AC/Heater is only 6ys old and I should've known better to be taken advantage of like that. Service Champions are a bunch of slick con-artists.

Dorothy L.

09/06/2022 12:00:00 SA

I am very pleased with the service that Service Champions offers. They are efficient, thorough, and friendly. At first, I was reluctant to join the member ship, however it has saved me some money already and I've only had it about 8 months and not only that, but you also get special treatment when you're a member. Today I had one of their technicians out to fix my air conditioner. Edward Han was knowledgeable and had it up and running, cooling the house in 1 hour. Thank you Service Champions.
Dorothy

Randy R.

08/09/2023 12:00:00 SA

Our tech Jason was so nice such a class act. He was so mannerly, engaging, always made eye contact. He took care of our air conditioning issue in nothing flat. We were with out air conditioning for 3 days with 90 degree weather. Service Champions are like a Blessing from God as now we are not sweating any longe. Thanks Jason

Jim W.

5/18/2023

Rueben came on time as scheduled and spent about 90 minutes checking out all aspects of my AC unit. He was thorough and even though everything was working, he cleaned and tuned the unit so it registered colder air coming into the house. Thank you Service Champions!

Teddy C.

2/18/2018

For the past two years, from the initial install to routine maintenance, Service Champions has ALWAYS provided amazing service!

Our most recent routine maintenance was no different. Eric C. came out and from the beginning I knew his work would be top notch. He was so personable, friendly, and professional. Many times I dread having people come over to do work at my residence, but with people like Eric, it really takes so much stress out of the equation knowing that he will treat you and your home like his own. Definitely recommend Service Champions all day! Thanks again for being so awesome Eric!

Becky C.

08/10/2022 12:00:00 SA

I originally posted some concerns about the new system we bought so this is an update.

To address my concerns, Service Champs sent out a couple of guys to work out a solution for my husband and me. The guys were helpful and patient, helping us understand the situation from a technical standpoint while also being sympathetic and understanding of our financial situation.

I really appreciated that they cared for us as a customer and actual people, which you don't always see. They definitely did all they could to make things right for us.

We'll be continuing to use their service for sure!

Jugnoo P.

1/29/2017

We have had Service Champion come out twice now. Once to service Air Conditioner & more recently our heater. Both times the technicians were very professional & knowledgeable. Alfredo serviced air conditioning & Dan did the heater. Both did an outstanding job. I have also signed up for their maintenance program.

Michael D.

5/23/2023

Was great service and technician was very informative. I appreciate his professionalism.

Denise C.

10/03/2018 12:00:00 SA

The owner, Leland saw this review and reached out to me. I declined any overtures to engage. He then figured out who my Aunt & Uncle are and reached out directly to them. He apologized to them, took responsibility and struck a deal with them regarding service. He said he would address the entire incident with his staff. It was their choice to continue doing business with him and now, it is your choice too. I felt his efforts should not go unpublished. Though it does not change what happened, his work to ameliorate the situation was admirable.

Jay L.

6/23/2020

they are friendly and love to chat you up to gain your trust, showing pictures of their kids and pets. they do check your system and take plenty of pictures pointing out all the stuff that needs to be repaired knowing most homeowners are not experts and will believe what they are saying whether it is necessary or not. when you don't want to buy the service or say you want to have second opinion, they get all pissy. ALWAYS get second opinion and more estimates because their estimates are way higher than normal.

Robby V.

12/05/2017 12:00:00 SA

This company is full of it.....don't waste your money on their service program....it's a rip off. They only warranty parts but not labor or trip fee. They will try hard to get you to pay something. Plus they over charge on everything.