So, after my initial review, Norman called me that same day. He was apologetic and said everything you could want, and then some. He asked what he could do to get the review taken down, and offered to compensate me for it, which I thought was a bit odd. I said I hadn't paid him anything, to which he replied that time was money and I'd had my time wasted. I politely declined, and said that really the only thing that would make me want to take down the review was if the job got done, which it hadn't been. He agreed that this was reasonable and said he'd put me in touch with another one of his handymen, a better one. Which, again, I thought was a little odd since it begs the question why I was initially put in touch with an apparently less capable handyman. I'm given to understand that this better handyman is licensed and therefore in greater demand. I said that this would be fine, I just wanted the job done. We agreed and Norman said he'd have his guy get in touch.
That was 12 weeks ago today, and was the last time I heard from anyone at San Mateo Handyman. I'm starting to think that maybe they're not gonna call. Anyways, previously I'd given them two stars, with that second star being because I thought that, if nothing else, they did a good job communicating. Obviously that's out the window now.