Rossman Plumbing

Mike was fast, professional, and gave great buying advice for my beautiful new fixture.

A few years ago, Rossman Plumbing came in to my investment home and looked at my  GE brand water heater from Home Depot.  Found out that all it needed was a new thermocouple.  

However:  The owner, Matthew Rossman, told me via phone with his plumber on the line that I needed to replace the entire water heater.  

Total bull.  I declined and got a friend to help me get a $10 thermocouple.   We changed it out in 5 min.  

A local city official along with a school district official, they both had recommended Rossman.  Turns out, he's donated money, sponsorship and gifts to the city and schools.   That's nice, but that's how the company gets conflict-of-interest endorsements.  

These people recommended and endorsed Rossman Plumbing to me.  When these folks asked me how it went with Matt Rossman, I told these people that I didn't have a positive experience.   That's all I said.  Nothing more.  

Almost immediately I get blasted with cell phone calls, texts and emails from Matthew Rossman.   He gaslights me, saying he gets all positive customer reviews, that I shouldn't be talking sh*t about him when I'm the one who has a sh*tty brand water heater that wouldn't last another month.  

Instead of being a community focused business owner, and simply asking what my beef is, he decides to escalate immediately and go off.   There was so much more BS that he spewed that wasn't even true.

Guess what?   I sold the house recently with the exact same sh*tty water heater.  Rossman said the water heater didn't meet city and county codes.   Baloney as home inspection and full appraisal revealed no issues.  

You want to take a chance with a lying, money-hungry, gaslighting, belligerent business owner who escalates immediately?   Go with this company.  

I'd try another place.

My wife and I have been going to Rossman for years now, and they've never let us down. They are fast, reliable, friendly, and most important of all honest. They have helped us repair many issues and they've always come through. I can't recommend them highly enough. Seriously, if you have a plumbing problem they are your solution.

They did a great job fixing the leaking pipes! David was very helpful and knowledgeable.

Called and requested a quote for plumbing issues for a business.  Was easy to get an appointment and they were on time.  The 2 young men were very friendly but did try and upsell while there.  After the appointment I made a mistake and sent an email to them that should have gone to my boss about them trying to upsell.  The owner of Rossman Plumbing saw this email and instead of calling and trying to find out what the problem was he decided to send me a text message on my personal cell threating to hurt my company because we were bad mouthing his.  I was not trying to bad mouth anyone just giving my opinion to my boss.  I would NEVER attempt to call this company again for anything since they chose this way to handle a situation.

We had a bad leak under our kitchen sick.   David from Rossman plumbing came out fast and we found out of pipe erroded and was leaking in the kitchen.   David. Removed all the old damaged material and replaced all the effected pipe.  He snaked the drain and we were very happy.  He workered fast and we couldnt be happier.  5 stars.

I found them using Home Advisor and couldn't be happier. Matthew & Pierre were awesome. Pierre completed the service needed and gave us tips and things to look for. Matthew followed up after the service to check in. Definitely a satisfied customer!

BUYERS BEWARE !! PLEASE READ BEFORE HIRING!!!  I wish I would have read all the reviews on this company before I hire them so in that respect I partially at fault for what happened to me. After repeated scheduling and rescheduling no show after no show which should have been another red flag for me when going about hiring a professional company but being in the desperate position that I was in I gave them the benefit of the doubt after repeated no shows and no calls. So I finally get them out to my house I had a leak in my front yard they began to tell me that they would have to dig up my entire yard to replace the entire service line they told me that the water could undermine my entire property I decided since they were the professional to go with their recommendation they told me it would only take about 4 hours they shut my water off and for two days I was without water again repeated attempts to get them out there failed they would not return my calls I was actually told that I wasn't the highest priority that they had other calls before me that they had to tend to emergency calls they called it will wait a minute hold on a second wouldn't me the homeowner be considered an emergency calls after you've had my water off for 2 days? Anyways I'm not home the day they decide to come out to fix the problem they call me and let me know that everything is fixed in the water is back on so I get home I find the water is on and the trenching my yard looks like a couple of high school kids past my grass back I also noticed that the ground still has a lot of water in it which at the time I didn't think much of because there was a leak 2 weeks later the wet grass is still mushy so I called him back and they tell me yes that is normal it will take some time to dry out so a month goes by the grass is still mushy I decide to get a second opinion and I call out another company they come out they dig up the area where it's still mushy and to both of our surprises the old service line is still connected Rossman Plumbing charged me $2,700 for a complete service line which they did not run this company is a complete fraud please read all of their reviews before hiring this company they are very unprofessional and upon further investigation I find that the company has only existed for five years the quality of their work and their unprofessionalism reflex that greatly they do not have the plumbing experience necessary to be working on people's homes buyers beware this is a dishonest unprofessional company

We were pleased with our plumber named Ernie! We had 4 plumbers come before him and with his years of experience, he was able to resolve the problem fairly easily! We were surprised by the simple fix yet it did take some time. He was friendly and warm as well as professional!!  We would recommend Ernie at Rossman any day!

He was very onest Steven's he took his time and observed what was wrong with my plumbing issue the person that came out before did.a very terrible job.

Water heater went out on a Sunday!!! needed the whole thing replaced =(. We called around a few places and they wanted to charge an extra fee just because it was Sunday!!. I found Rossman Plumbing on a group site on Facebook. He had great referrals. I called him and he sent out an employee within 45 mins. No Sunday fee and they were the lowest bid by almost half the prices quoted! They explained everything in detail and what our best options are.  They made a stressful situation an easy fix. I really had the impression that they were going to do everything they could to help us get it replaced. the employees worked a clean work station. there was no cleaning up after their mess. very professional. I feel great about using them and definitely will call them again for any other plumbing needs.

We used Rossman for a prior plumbing job, which we were very happy with their work. We felt confident to call them again for additional work.  
Very disappointed and unhappy with their work. They left the job with the toilet barley functioning.
I called them to let them know and they scheduled someone out on Saturday to fix the problem. Guess what, no one showed up and I didn't even get a phone call.

Think twice about using these guys for your plumbing needs.  Extremely disappointed.

Once again, very happy! Andy was out this time to replace a couple faucets and was able to fix our water heater. He could have easily told us we needed a new one. Very trustworthy and honest guys!

Had Michael out to look at an issue, fixed it fast and did a great job.  They checked other issue for me and gave me good feedback, will be using them on all jobs in the future!

Rossman plumbing came out because I had a problem with the back yard drains. The first hard rains of El Nino my backyard looked like a pool they put a camera in there and found the drain. It was under six inches of mud and two inches of grass. They cleared out the drain, installed a new cap so it would not happen again and my drainage system works great now. They worked quickly, showed up on time, got the job done and after they cleaned up after themselves perfectly. I would recommend and will be using them again if I have any other plumbing problems. Mike S., Steve S. and Richard came delivered professional service. If you call this company, you will not be disappointed.

Completely unbelievable how unprofessional this company is. Reckless driving and terrible attitudes.

Awful, awful service. I cannot stress this enough -- DO NOT USE THIS COMPANY! They WILL rip you off. Maybe not on purpose, but definitely because they are not knowledgeable enough about their own profession.

We recently had work done on our roof and unbeknownst to us, the roofer's truck had rolled over our front lawn, causing one of the sprinklers to break and leak. This caused the city to shut down our water until the issue was fixed.

Unfortunately, we do not live in this house so we had to rely on a plumber to correctly identify the issue and get the water back on as soon as possible. Even more unfortunate is that we called Rossman Plumbing.

Eddie came and instead of correctly identifying that the issue was just a sprinkler leak, he decided to charge us $2,500 to change the ENTIRE main line of the house. He talked about breaking the cement and all sorts of nonsense because according to him, there was no way of identifying where the leak was coming from.

Trusting that he knew what he was talking about, we agreed to his terms and told him to proceed. But unfortunately again, he STILL couldn't do his job and kept calling and wanting to increase the price for additional work.

My poor dad decided to drive down from NorCal, where we currently live, to SoCal the next day to address the issue in person.

Eddie was rude and defensive, not letting my dad get in a single word. When my dad saw the situation for himself, he kept asking Eddie to start where the broken sprinkler was, but Eddie kept refusing and raising his voice. At one point, he even threatened to lock the entire water source to the house so our tenants would be left without water indefinitely.

Things got messy and my dad was forced to call 911 to stop Eddie from shutting down the water completely. A police officer came and even HE sided with my dad. So Eddie FINALLY decided to listen to him and start with the sprinkler.

Low and behold... that was the issue!!

So what could have only cost us less than a hundred dollars ended up costing us a whopping TWO THOUSAND FIVE HUNDRED DOLLARS. All because Eddie is NOT qualified to do his job. He was even asking my dad which main pipe to connect to because he couldn't tell the different ones apart. My dad isn't a plumber but he figured the one with the red handle and date had to be the one... why couldn't Eddie do that if his JOB is plumbing?!?!?!??!

My dad paid him the full amount he promised because he is a man of his word. But be warned. DO NOT USE THIS COMPANY if you want fast, EFFICIENT service from KNOWLEDGEABLE, honest servicemen.

- - - - - - - -

Edit to the review, to respond to Matthew's claim.

It is sad you cannot accept responsibility for what happened and are trying to discredit me and my dad's honest reviews of our awful experience with your company. Yes, my dad doesn't have any Yelp 'friends' because he does not Yelp -- he solely made an account to warn others of your bad service... that's how bad you were.

I didn't even mention the fact that these guys give discounts for good reviews so not even the good ones can be trusted. They originally wanted to charge us $2,700 but said they'd drop to $2,500 in exchange for a good review.

Pierre was great when he came out! We talked about different option to fix my problem.  He took apart my sink and said he would get back to me with some quotes. I never heard back.  I tried calling the main office to follow up and get my bathroom fixed. They said they would call me back, and no one has called me back.  I guess it's time to find some one else.

Cody showed up today and was very courteous, helpful, and knowledgeable. He repaired our kitchen sink leak and dishwasher issues quickly and properly. Rossman Plumbing always takes great care of us, would definitely recommend!

This company is charging Arm and leg for the service. Do not call them unless it's an emergency
For water three water valves and three drains under the sink they charge $1600 for a tow hours job...

I had a wall leak. 4 bids and Rossman was the lowest bid by far. Steven S. came promptly to my location, assessed the damage, and provide me with all of my options, including what was the best option if he were locate further damage or if further repairs were necessary.

Steve S. went above and beyond. He was able to hook up the water heater away from the damage, so that we would not be without hot water while the water damage was restored. Professional and highly competent, I was impressed to see first hand his skills of not only repairing the damage, but also explaining how the water heater, gas, piping, and cold water line all interact. Steve S. was able to answer ALL of my questions with a straight forward and accurate answer, so that I was able to get a grasp of the situation, front/back/left/right, and so forth.

The quality of the job was excellent, and Steve S. was adamant that he would not put his name behind questionable work product, and it showed. Steve S. made an otherwise highly stressful situation into a learning experience. I enjoyed his positive attitude and demeanor, and he showed that no matter how difficult a situation may appear at first, there is a solution and a way to get to the solution, and to never give up. All this and a great price. Thank you Steve S. and Rossman Plumbing.

Horrible service!!!! If you are looking for someone for doing simple & good service and don't make things complicated, DON'T go this company....their charge is not fair and we got bad and rude attitude from their manager.

(Btw, I never write bad review for any company, but this company is must share with you guys....)

Dale did a great job! Arrived quickly and well before the time frame. Was very well versed in water heaters. He was able to getting it working quickly. He also checked out the water pressure and gave some great tips for keeping the water heater working and for how to make sure the pressure regulator was working properly. I would recommend them.

Loved that Dennis showed up in a mask and was able to do the job immediately for a reasonable price.  He worked several hours in the hot sun until the job was completed.  I will definitely higher them again if I had another plumbing problem.

Our kitchen sink was not draining for two days so we called down Rossman. They have done work on our home before (broken shower handle) so we are familiar with their work and system.

They sent down Steve, who in his diagnosis throughout explained what our problem was. I thought that I had put too much food down the drain but he determined that there was sludge accumulated from grease, etc. over the last 15 years in the sewage line. He was able to determine this after he had tried to snake the line. After that, he decided we need to do some water jetting of the line to push to go ahead and clean everything through. All the sludge shot out of the overflow drain out the house; it worked!

Stevewas in and out, efficient in his work. Along with this, hewas a super nice and personable and had his mask on during the time he was here.

If you need a great plumber, I highly recommend David Star from Rossman Plumbing.  He explains the problem clearly, offers solutions that save time and money, and works diligently to make sure the customer is happy.  

Two days after Christmas my family woke up to a squishy, soggy hallway carpet.  Other plumbing companies were on vacation, didn't answer, or never called back.  Rossman Plumbing saved the day.  The woman on the phone was very professional and scheduled David and Rafi to come out the same day!

This was a complicated water leak issue but David's great attitude helped me get through it.  He immediately brought in a mitigation specialist to deal with the wet carpet and walls (since my Texas-based insurance company had left me hanging a bit).

And, did I mention David's a really nice guy? Hire them.

Had Rossman scheduled for an appointment in December.  1st appointment was a no show at appointment time. They called later and said they couldn't make it and rescheduled for another day. Showed up late for that appointment. They did repairs, but now I'm noticing there still is a leak there, all of my flooring in the kitchen is buckled.  Called last Thursday,  set an appointment for today, again no show. I called and was told even though I had an appointment time, their regular accounts come first. I asked to be rescheduled for 5:30 today and was told that was outside of their free estimate time and would be charged for the visit! Asked to speak with the manager,  but he was at lunch! I would be too if I wasnt sitting around waiting for a no show plumber! Next stop,  BBB and my attorney.

Got a bid from them for garage sink install. Came out to $1700. that's right $1700. The highest bid I had prior to that was $450. Price gouging at its finest. I decided to go with Red Hill Plumbing at a price of $275. Unbelievable that a company would take advantage of a senior citizen like that.

Every time this company comes to see another condo which are homeowners which seems weekly they turn off water without notifying other residents and causing plumbing and water pressure issues in our unit..I took video and pics of our condos and others in our unit complex to show they give no notice park in front of owners parking spaces and only Bandaid issues for repeat business...It's a sad state for any business to conduct in this manner. I am also reporting to our HOA and filing a formal complaint.

Service recovery attempts to solve problems at the service encounter before customers complain or before they leave the service encounter dissatisfied. Both complaint management and service recovery are considered as customer retention strategies.

The Manager Charles Thompson and loudest voice at Rossman needs Service Recovery and Complaint management training. My service could have easily been recovered today with simple acknowledgement and an apology- that's it. My complaint was simple, basic and easy to recover. I was a repeat customer who always provided excellent reviews and referrals. It only takes one person to wipe all that out.

I called Rossman for a leaky shower and laundry faucet.  The responded quickly and sent out Steve S within the hour.  I got a professional call that he was on his way with an eta which was a great start to the experience.  When on site he was very professional and polite by explaining what needed to be done in a way that was easy to understand and answer all my questions. He worked quickly and proficiently and reviewed his work with me after completing.  I never felt that he was rushing or cutting corners even when we ran into some glitches along the way.  He said that he wouldn't leave until I was comfortable and satisfied with the work which kept me at ease.  I highly recommend the company and Steve S.

Very disappointed. I had an emergency leak in my home and I called at 9am and they scheduled for a window of 2-4pm arrival for a tech to come out and repair. I get a call from them at 2:20 stating that their techs are running over and won't make it until the following day. How are you going to call after the scheduled time to say you need to reschedule. This not only wasted my entire Sunday waiting around but it was then too late to have a tech come out from another company as they were all booked out. Horrible customer service. There are more efficient and reliable companies out there. Don't waste your time or money

Just had Michael from Rossman Plumbing at my house. He showed up on time and was very honest and friendly. He explained everything to me in detail and was able to solve our problem. Thank you Michael! I will definitely be using Rossman Plumbing for any future needs.

do not call this place for service. get a second opinion somewhere else. we paid for after hours and what the guy did is walk in and walk out and charged us money for just after hours call.. please call other places

This review is for our serviceman Lon.  He was very knowledgeable about the plumbing in my home, and worked long hours to get the job done.  He was very professional, on time, thorough, and explained each step he took in non-plumbing terms so we could completely understand what he was doing.  If you get Lon as your serviceman, your in great hands:)

called on a Monday at 5:50 pm. Joe arrived and fixed my toilet leak and was done by 645 pm.
I am a happy customer.

My Plumber was Kevin Ramon.  He was on time and was able to fix my garbage disposal.
He also installed a new toilet.  He is very professional and polite.  Answered all my concerns.  Thank you!!!
Jacquelyn

Warning!!! DO NOT USE THIS COMPANY AT ALL!!!!
THEY WILL DO THIS TO THEIR CUSTOMERS
1. As a plumbing company, they can't even find where a leak is coming from.
2. Walking off without fixing the problem and telling you that you just had a new problem just happen.
3. Saying F**KING a lot to you, and threatening you and your family to pay without fixing your leak at all.
4. They will rip off you for 4 hours of work for $3000

Here are the details about what happened to me:

On July 3rd, my house had a water leak coming from underground (why I know is because there was a leak from the same place last year). My contractor recommended me Rossman, and two young Rossman employees came. They don't use any water leak detection devices to detect where the leak is. They simply cut 9 big holes into my wall and cut all the pipes just want to find out where the leak was. At the same time, I pointed out to them the area of the leak- because I know it is from same place as last year. The two young men don't trust me and told me that it is a new place that is leaking. At that time, they already had cut all my pipes and left me no option but to choose them to fix.

THEY RIPPED OFF ME FOR $3000 TO REROUTE JUST 10FT

Unfortunately, they found a wrong place and the water is still leaking. The interesting thing comes now. Rossman says they have 12 years' experience doing this, and they can't be wrong!!! Why the water is still leaking is because when they were doing the job, a new leak happened!!! Wow, how lucky I am, during the 4 hours they worked, a new leak just happened in my house!

They start to play games now and find excuses for their mistakes. As a customer I don't want to pay them because they didn't fix my water leak at all and just damaged my good water pipes. The two men from Rossman start to say f**king a lot to me and my family and threaten me to pay the full amount by midnight 12:00am. For my family's safety I have to pay them and they just walk away without fixing my issue at all.

For the next few days, I am out of town and I have to shut the water off for 4 days. During these 4 days, I didn't have any calls from Rossman at all.

After the 4 days, I came back and I called them. They still refuse to admit that they made any mistakes. I spoke with the manager Cody, who was not friendly at all, but they still sent another 2 senior plumbers to my house who admitted that the first two guys had made the mistake. The two new senior plumber were nice and they fixed the problem.

But because of Rossman made this kind of mistake and have employees with such bad attitudes, here are the losses that I had:
1. 9 extra holes on my wall which was unnecessary at all. Now I need to find contractor fix those.
2. Extra damage to my house because the water leak was not fixed on time.
3. Extra fees I had to pay because I have been ripped off.
4. Wasting my time to stay at home for the whole day causing me to miss work.
5. More potential risk of leaking as my good pipes are now cut.

The Rossman boss is funny guy. If you post 1 star on yelp, he will comment This is a fake profile set up by a competitor. Super dirty

Anyway, ROSSMAN needs to take full responsibly for the damage they did to my house and the bad words they said to me and my family. I don't want anyone from that company to work on my house anymore.

Their license number is 910308. If other people see my review, I just want to let you know what you can do if you have the same or similar bad experience as I did.
1. Post on Yelp
2. Post a Google review
3. File a claim with the Contractor's State License Board
4. File a claim with the BBB

I will definitely do all of those as well as contact a lawyer. Whatever that costs, they need to be held responsible for their actions and for what they put me and my family through.

Twice he was called on for emergency water damage repairs by SoCal Management. Twice he showed up quickly and got the job done quickly. He appears quite knowledgeable with the pipes. However, his cost to replace the laundry washer hookup was almost $200 -- a bit pricey.

After purchasing a home knowing the sewer line would need to be replaced. I hired Rossman to do the work which was done in June of 2022. The plumbing work they did great.

In the contract, it released them from liability of lawn damage. They used an excavator to dig up the line, damaging nearly $1,000 of irrigation. I received a phone call stating we have an issue and the excavator hit the house, causing damage to the roof. They apologized and told me it would get fixed by a specific roofing company. It is now mid September and the roof has not bee fixed. I have reached out multiple time to the company and they have not arranged for it to be fixed.

They do great plumbing work, but be careful using them.

Rossman Plumbing was scheduled this morning from 11-12am. They called at the last minute and rescheduled from 12-2. Now they aren't coming at all until Thursday and only offered a $20 discount after I waited here today.  They also charged us a $100 after hours fee then an additional $185 and never fixed the clogged toilet issue and now want an additional $300+ to run a camera.  USE A DIFFERENT COMPANY

Called Rossman Plumbing to determine the source of a water leak coming from my unit into my neighbors.  The repair required cutting approximately a 2x2 hole in my downstairs neighbors ceiling so the technician could access the shower drain pipe and complete the repairs.
Roland Watson was extremely profession and respectful of both properties and explained in detail what would be involved and in all fairness could not give me an accurate estimate until he cut a patch of ceiling out so he could inspect the pipe, which I agreed to. Fully understanding that I would have to get the ceiling repaired on my own. Roland made a nice clean cut that should be easy to patch and paint.
All things considered I had no idea what this repair would cost, turned out to be only $360 which I felt was extremely reasonable considering that amount of work involved.
Roland was a very skilled and knowledgeable technician and I would recommend Roland with Rossman Plumbing without hesitation.
invoice #1544561 - 9/19/2017

horrrible service , plumber was a no show twice and then late when they finally did show up, at that point i just wanted it done..... they tech brings me the bill and it was almost twice what was originally quoted .... not happy

Steve is the worst plumber ever. If they send him out to do your job refuse service. I have no problem with the company as whole just Steve. His untrustworthy not reliable and very sloppy.

Second time using Rossman's. Today, Vance handled the repair. With his years of experience, he corrected a problem I'd had for years. His work was quick, thorough and of high standards. Thanks again for providing qualified plumbers!

Had an emergency Christmas weekend. Matthew and staff came to my house early Saturday morning and quickly took care of the issue.

They were both very professional, knowledgeable, and knew the exact issues with our plumbing within minutes. They solved our plumbing issue right away and for a reasonable price! I also liked the fact that he had an iPad and made a paperless invoice which was sent to my email. Would definitely recommend Rossman plumbing to anyone who has any plumbing issues!

I needed my gate valve in the front of my house replaced. The reps response was. They never shut the water off anyway. NEWS FLASH, that's what they are for. I asked him to replace my shower stems and he wanted to cut open my walls to charge me $1200 to replace piping. I went around the corner to a plumbing store to  buy my own shower stems for $25 a piece. I have a corroded drain That I needed repaired and he wanted $250 just to unread apiece. The biggest rip off company on the planet did it myself. Thanks for nothing plumbing Company is what they should be known as

An upstairs shower plumbing leak that drips downstairs is never good but Pierre Avayla of Rossman Plumbing made it as painless and straightforward as possible, and the price was competitive with three other local plumbers. He explained everything, showing me where it was leaking and answered my questions honestly so I understood the costs and time frame, and in less than two days the leak was fixed and I am confident the repair will last for many years. The water was only shut off for brief times as he worked so we could carry on our daily lives as normal as possible. Now that I have seen him work I am calling Rossman again for some other projects. THANKS PIERRE!

I found Rossman plumbing through a mention on a Riverside group through facebook. I gave them a call and scheduled for someone to come out and no one showed like promised. I had to take the day off work to meet their plumber. When I called back the man was very apologetic and promised to take care of my leak on the following Friday (since I was off work that day again) I was given a window of 10-1130am. I received a call at 1pm on that Friday that the plumber was stuck on another job and that I needed to reschedule. I ended up using another plumber because I cannot waste anymore time waiting. I rarely post in here but I just want others to be aware that this company doesn't value others time.

A plumber we had originally contacted did not show up so I can to Yelp. We needed to add a Water Softener loop in the garage. Dennis was the plumber who came for the service. He was on time and very courteous. The best part was Rossman Plumbing was able to get him over in a couple of hours after the call. Dennis got the work done the same day and even though it was late in evening he stayed until 10 pm to get it all finished. Prices were reasonable as well.

I've used Matt Rossman Plumbing many years ago when our mainline water pipe broke in our condo. They were great getting us back to normal.

Now I've had a nagging issue with the toilet since it was new and I finally called our Association and they got Rossman out to diagnose and solve my problem...a Construction Defect...a 12 frik'n  ABS pipe shoved into the main sewer line. With their fiber optic cameras they pin pointed it and made a plan to fix it. David the Star technician performed surgery fishing the obstruction out as it balanced in his fish tape. Problem Solved...

Then he had the nerve to clean up and make my bathroom look like new...What a way to run a business...!

So Matt, I'm happy to see your thoughtfulness instilled in your Team as you've grown your business...Congratulations!

So disappointed in the quality of the work and the price I was charged. All new construction, all I needed was to have a plumber set all the finishes. Less than one day's work and Steve and his helper couldn't get it right. Had to call them back 3 times and in the end I ended up fixing what they had done. Brand new stone tops and they couldn't get the faucets to line up, told me the holes were off in my tops. In less than time it took me to get the tools to move the faucet I had done what I paid them to do. I don't like being lied to and I felt I was overcharged.

Steve S. From Rossman Plumbing was very professional, honest, and friendly during a recent visit to my property to replace a water heater. He worked efficiently and precise while advising me of all of my available options regarding my plumbing issues. I welcome anyone from this plumbing company to help me again in the future. Thank you very much!!!

Steve with Rossman Plumbing came right on time and addressed my problem.  He was very professional and developed what I thought was the best solution to my problem.  I am very pleased and will definitely call them again when I need their services.  I am so relieved to have finally found a good plumbing outfit.

I called Matthew this morning due to a leaky toilet and much to my surprise he said he could get someone out to me this afternoon. His guy Mark called to let me know he was headed my way and showed up pretty soon after. Sure enough it was exactly what they had suspected and cost exactly what I was quoted. Mark was friendly and funny and did a great job, I am very pleased with his service and felt he went above and beyond. Rossman Plumbing will definitely be my go to plumber from here on out. Thanks guys!!!

The worst plumber I ever had!
Had a leak in the ceiling, they came not wearing mask and tore the ceiling down pic attached.. after 3 hours the didn't figure out where is the leak coming from.
They left the ceiling wide open and promised to come next day since it was too late but they never showed up again!!
Very unrespectful and very unprofessional... very disappointed!!
To add: Found another comment by John G on 8/14/19 ... same issue!! They can't find where is the leak coming from!!! I wish I read that comment earlier!!

I actually don't know about their plumbing services but had the misfortune of being on the freeway yesterday with their truck. On 11/30/2022 between 10;30 am an 11:30 am they were driving west bound on the 210 to the southbound 57 and I was going the same direction, luckily got away from them when they went on the 60 west.
They tailgate horribly to the point I did not feel safe. They cut me off at least twice not to mention the other motorists they did the same things to so whoever was driving yesterday SHAME ON YOU. If you are in a company truck that represents the company very clearly you really should be much more careful.

I am in shock with what I just found out..
I had them coming to fix my restroom 2 months ago in the mall in my unit, they told me $700 which I paid because they told me it's commercial it's cost expensive and they recommend for me to do the camera which is extra and I said I'll pass.
Now, very similar thing happened and I called them again because they are the only one I knew and I thought I trusted them that these are good prices. They called me to say I need to pay them $2150 ( which they said it was after discount and the original price is $2700). I didn't know how to expect this but I did from frustration.  I ask Steve how much was for the first day he came by (apparently what he did was to close the drain or something like that and that he needs to come back with the camera and to do the rest another day) and he told me $435 and when he comes back for the camera to see if there are any broken pipes or whatever I need to pay $1715. Thankfully I am out of town and I asked them to come back once I'm back and in the meantime I'm sharing my thoughts that it sounds too high with my friend over the phone and my friend told me this whole story shouldn't be more than $600. My friend was randomly in the area with his plumber friend, they came to take a look meanwhile I'm not there and he said the whole story to fix including camera and everything is $300 and not a dollar more. The guy has a small company, has license, insurance and has it all, but the difference is that he is 100% honest and I can't believe they asked me to pay $2150.. BE AWARE!!!

Cody and Trevor helped me today, they were on time, very professional, and very kind. I would recommend them anytime!!

Showed up on time as promised....David did great job. He explained in detail the problem and solutions to fixing my water heater- a very knowledgable plumber

We've had Rossman plumbing out to help with some problematic sewer lines over the past few years, they are always on time and super quick to respond to any call. When we finally decided to jet out the lines and install a liner on part of the line to stop the tree roots from getting in, I was pretty upset (to put it mildly) when a week later, we had the same issue, and our plumbing backed up again. David Star came back out to reassess the problem, and patiently walked me through the whole sewer line, taking time to show me on the camera, and guide me through my options for repair. We own an old house with an interesting sewer system, and David really took the time to uncover exactly what the problem was, and multiple ways which we could attack it, and honestly went above and beyond to help fix our issues. Major plumbing repair on an old home can feel super overwhelming, but now we feel like we have someone in our corner.

My main sewer line was backed up and overflowing onto my front yard each time I used the water in the house.  Rossman was one fo the companies I called for a opinion on what options I had available to rectify my plumbing issue.  Dale was the representative who came out to my house and was professional, polite and an all-around generally nice person.  He was quite informative and provided his expertise on my sewer line.  I will definitely keep this company in mind for future plumbing services.

Sorry... not recommend this company. This company the phone call lady was friendly and has nice customer service...but the onsite service soso...

i called them for shower valve leaks service. First time 09/02 the pro came ask for $350 to replace the shower valve with new one to fix the leaking issue. After negotiation we paid $300. He left the site to buy a new valve, come back and install it. The next day after the silicon seal completely dried up... we turn on the shower valve...the leaks still appear.

So I call the company lady again for recheck up service. This time a different pro come on 09/08... and it was Sunday morning...he seem very unhappy to work on Sunday. He only here for around 5 mins and just tells us to tighten up the shower valve...and he left without fixing anything...not even open up to check.  We been using a bucket to gather the leaks everyday ever since.. finally i called them a again for recheck. The pro came on 09/24 and this time he quote us for $900 to open a hole from my kids bedroom and replace the entire shower plumbing... I don't know what to say... if they couldn't help me fix the leaks in the first place. Then I won't even spend that $300 for nothing... because the outcome the same.. the shower valve still leaking.

David Starr came by when I was in the time of need, he was very knowledgeable and was able to fix my problem will definitely use him again!!!

Rossman Plumbing was the second company I had over for an estimate. I was very impressed with Mike Salerno's patience in showing me what the issue was and clearly explaining the cost to repair. The first company I had didn't even make an attempt to take apart the faucet handle to see and show me what the issue was!

I feel that I will confidently call Mike S. and Rossman Plumbing for all of my future needs.

Had to have my hot water heater replaced and Matthew came through for me, every time something goes crazy at the house Rossman Plumbing comes to the rescue and I would recommend them for all plumbing issues!  They are the best around!

I don't easily give five star reviews, but Rossman Plumbing did right by me. It's tough to find a competent, punctual, professional plumber who charges a fair price.

My shower pipes were rattling loudly when we turned on the hot water, and my tankless water heater needed maintenance. So I checked yelp, and decided to give Rossman Plumbing a call since they have a good rating with more than a dozen reviews. They took my call, set an appointment, arrived within the appointment window, and actually listened and had a conversation with me when diagnosing the issues.

The tankless heater got the maintenance needed, and they installed water hammer arrestors at material cost only! So now, my shower pipes sound better, and my water heater isn't filled with calcium deposits. Total cost for the work was $271.87.

Honestly, this kind of service should be 3-4 stars, because they did what they were supposed to do, but that kind of service is actually pretty rare. I'm just glad the problems were solved without further damage/cost.

Dennis came out to check out the water pressure on my house because my sprinkler system was having problems. He found the problem and fix quickly. He was professional, knowledgeable, and friendly. Highly recommend using this company.

We had some valves that need changing, along with a pressure regulator. They came out right away. They were fast and efficient. The guy was super friendly. Prices were reasonable.

I call them Monday, made an appointment for Tuesday at 10-11am. Showed up at 12.
Steve was great, he replaced a shower valve. The works. Good problem solver.
It was a cutting into the wall, cutting pipes and working in a tight area.
I would recommend Rossman without reservations.

Steve came out today for an emergency repair and he was AWESOME. He communicated about what time he would arrive, got straight to work and even video taped the leak to show us what was happening. He fixed the problem same day and was professional. Thank you so much!!

So I'm just a everyday guy who works for a living and when I get off work I don't want to have to do things around the house so I called a plumber. So I talked to a guy he said he would come over and look at a leak I have. So he never showed up got a call the next day saying how sorry they were and they would send someone out ASAP this still never happened so I called someone else and 20 mins later a guy shows up fixed my leak and done just like that. Rossman Plumbing you guys should be ashamed of how you do business.

This is the second time we have used Rossman Plumbing and we have been very happy with their services. Today Rick and Dakota were quick, professional and fixed an additional issue at no extra charge. I highly recommend this company!

I called Rossman Plumbing in a panic yesterday as I had a backed up toilet. I have used Rossman Plumbing in the past and the 2nd time they were at my house back in Feb 2017 - the work I was charged for somewhat left me with a negative attitude towards them. Pressed for time and out of options, I decided to call Rossman again for an issue I was having in my guest bathroom. Dispatch had someone at my house within an hour (as quoted) and my technician, Joe -- AWESOME!!!
Joe was super friendly, professional and down to earth - literally here to help and quoted a fair price.   Joe completely changed my mind about Rossman for the better!!  Thank You Joe for your professionalism, great attitude and even better service. Because of Joe's professionalism and work ethic yesterday, I will not hesitate to contact Rossman Plumbing for any future plumbing issues.  Thank you!!

I've used Rossman Plumbing 2X both with technician Mike S.smart guy, knows his stuff.  Reasonable  pricing.  I had them out again this last weekend with a new to me guy. Nice guy but gouged me pretty good.  $185 for to compression fittings that can be taken on and off with a wrench.  I was under the impression that they needed to be sweted on. Nope just a wrench!  This tech doesn't know how to keep customers long term.  If he didn't gauge me I would use them for my water heater that need to be changed, but nope! Not happening I'm taking my business else like you should.  If they can gouge you they will.  On top of the over priced wrench work they didn't even change the rusted ascussions.  Where's the attention to detail?  Ascussions cost?? .30 cent.

Steve was our technician and fixed 3 things around the house for us in a couple hours. Was up front and honest with us. Didn't try to rip us off. Showed us what we needed and made the fix. Very knowledgable and came right on time. Highly recommended.

I reviewed Rossman Plumbing over 5 years ago and gave them 5 stars.  However, on March 13 I had a toilet valve leak into the wall in an upstairs bathroom that leaked water into the downstairs kitchen. Rossman Plumbing responded the day after I called them.  Due to the water damage, DJ highly recommended CutNDry restoration, stating he knew several companies that used them and were happy. CutNDry has been a complete nightmare to deal with-and I would never have hired them if not for the recommendation given by Rossman Plumbing. Additionally, the technician charged me over $1600 for a new toilet and garbage disposal, stating that would also be my insurance deductible. It was not.  I would not recommend Rossman Plumbing at this point, as calls to their office have been ignored.

Called Rossman Plumbing when another company would not fix my sink because the person repairing said the part was hard to find and that it would be too hard to get behind the pedestal. The gentleman who came out said the part was a common part and fixed my sink and cleaned up after himself! The price was significantly cheaper than the previous company. Everything works! I would definitely recommend this company!

I called this company to come out and fix my water heater and over estimated from other companies. Then they charged a service fee of $112 for coming out which would have been fine if they made it aware to me. I called back the company to tell them why this service fee was not made aware to me..he didn't even apologize. Total jerk and makes the company look bad. I advise to pick a different company. NOT PROFESSIONAL. ***WARNING WARNING WARNING WARNING WARNING WARNING ***WARNING WARNING WARNING WARNING****

Rossman Plumbing is all about quality, and all at a fair price. I recently got estimates to install a new faucet for my kitchen. Some of the bids were way off, and entailed taking out the kitchen sink along with further intrusive work. Frustrated, I just stopped looked around. However, after recent work on a leak was completed by Rossman Plumbing, I decided to have Steve S. from Rossman Plumbing install the kitchen faucet. He was not only quick and competent, but the price was over 20% of cost of some of the prior estimates. Steve S. also installed a new toilet valve. Once again, great work at a great price.

Steve S. has great craftsmanship, was on time for the appointment, and was courteous throughout the entire process. Steve S. and Rossman Plumbing have completely taken the stress out of my plumbing problems, and all without breaking my wallet. Thank you again Steve S. and Rossman Plumbing.

DJ was super helpful with out plumbing issue. He walked us through the process and explained the pricing options depending on what he found. I highly recommend Rossman Plumbing. Ask for DJ!

HORRIBLE SERVICE!!!

This was the 3rd time calling t​his company to correct a repair of a constant Drip where I connect the wat​er hose, located in my garage, that was not repaired correctly the first time. POOR, POOR SERVICE!!!

A problem that should have been fixed the 1st time around and paid good money for... STILL LEAKING, they did not correct the repair the 2nd time out and now have the nerve to want to charge me again on there 3rd trip out on the same problem they didn't know how to repair the first time they came out.

Do not call this Plumbing company if you value your hard earned money and value your time.

Rossman plumbing employee David Starr just installed a Grunfos circulating pump in my master bathroom.  The job did not take long and as usual David was professional and very pleasant. The pump is working as expected and I can't wait to see the decrease on my water bill.

Steve is AMAZING and a total life saver!! Our water heater had an un-fixable leak and they came out on a holiday weekend to give us a FREE estimate and were great on their price. Both my brother and parents have used them before and were equally as satisfied. When Steve came to install the new water heater he was so helpful with making sure we fixed our issue the correct way. Rossman plumbing is now my go-to plumbing company. A HUGE thanks to Steve for saving us on this one!

After the Yelp review, I was called back because owner was mad about how badly the service was.  I gave them another chance and a technician, Joel, arrived within the hour.  He was very nice and offered me a discount of $50.  He quoted me $175 to repair, but pushed it back repair to next day.  The next day he said it was going to be $450, so I figured I'll just buy the Tankless water heater that was marked up beyond its value.  Joel left a mess and holes and cut pipes in my drywall that I had to take care of myself.  The discount he talked about was not on the bill.  I gave Rossmans one more star for the effort, but if you want an honest reliable plumber, go elsewhere because it's hit or miss with Rossmans plumbing depending on which plumber.

9 months after Joel installed my Tankless water heater, water started leaking from the couplings.  I was apprehensive to call Rossman's because of their shoddy work so I called a plumber I found on Craigslist.  Because Joel used cheap galvanized steel fittings (which you're not allowed to use by state law) I had premature corrosion that eventually would become worse.  Luckily Sergio Gonzalez plumbing was able to replace the fittings with approved copper fittings for an honest price.  If you are need in need of an honest plumber that takes pride in his work, I highly recommend Sergio Gonzalez plumbing Inc.

Was in the process of moving and, of course, the valve for our washing machine broke as we were trying to unhook it.  Needed someone to come out fast.  After calling a few different places on Yelp, this was the only company that answered the phone at 7 pm.  They said someone could come out for a free estimate the next day.  The individual also stated that this sounded like an easy fix but he didn't have the price book to give me an actual estimate on cost.  The plumber was punctual and estimated that the entire project to replace the valve box would be $350!  But he would also have to cut into the dry wall, which he then would not be able to repair.  After I thought this price was steep, I called a handyman I have used in the past for a second opinion -- he said that he would be able to repair the valve box and repair the drywall for under $200.  Needless to say, I definitely went with my local handyman.  

Pros:
- Availability

Cons:
- Pricing

Mr. Ken Zimmerman and So Cal Property Management are hands off when it comes to damages done by their contracted plumber Rossman Plumbing.  Long story short, the upstairs unit had a water leak flowing into my garage.  Rossman Plumbing (without my consent) came into my property and cut an approximate 3 ft by 3 ft hole in the ceiling of my garage.  Once the leak was located and repaired, Rossman Plumbing was paid for fixing the leak from the above unit at fault but failed to repair or advise So Cal the drywall damage to my unit would need repair also.  In attempt to get my drywall fixed, I contacted both So Cal, Rossman Plumbing and the tenant at fault, who either dismissed my concern or failed to respond.  A year later, I had to pay $250 out of pocket to fix the drywall damage that Mr. Zimmerman and Rossman plumbing claimed to not be their responsibility.

Rossman to the rescue, again! Ended up hearing that oh so familiar sound of air bubbles coming up the line in each toilet with nothing draining. From there I ran out to the clean outs and sure enough we were backed up. Called in to RP, Shannon greeted me and with much concern took our info, which was in the system already, so within minutes we were scheduled with a window. Steve Skinner showed up albeit a bit after the window but I knew he was on another job because Shan called saying it was going to be a lil longer. No worries, we were home, Steve got there, immediately addressed the issue, snaked us out to the street and even cleaned us up with a commercial grade disinfectant. It's really nice to know there are really great service minded companies out there today, the kind that actually care. Thank You!

Had a massive  garage  disposal  stoppage  and Raffi came in and was a huge help!!!! He repaired, explained  And cleaned up perfectly..thanks again  and will be calling again  if anything  is needed

Rossman last year replaced a sink for us, so when we had a new problem with a leaking sink valve we called Rossman again. David Starr came out yesterday to evaluate. He found a few other leaking valves around our house. Today he returned to do the work. Everything is good now. Davis is professional, friendly and knowledgeable. We will continue to trust Rossman.

Steve did an excellent job, you can tell he is not only talented but enjoys doing his job well. We appreciate how well he cleaned up after the job was done! We would definitely use Steve and your plumbing services again.

Rossman Plumbing is just the best. I called for some of what i felt was minor but skilled work. ( angle stop connected to pex piping)  instead of giving me the runaround and selling me something i didn't need, they gave me an honest opinion, with options and let me decide what was best.  By the way their timing was impeccable. I called earlier today and they arrived within 1 hour. Immediate service with an honest price. If any furniture Plumbimg needs occur, rest assured I will be calling Rossman Plumbimg. Highly recommended.

I am a Licensed Civil Engineer for 20+ years in building, structure, inspection, and construction.  I have hands-on experience with licensed plumber, electrician, concrete, and foundation for the past 10+ years. I am also working for cities and state to inspect construction works.
The reason I am writing this review, it is truly come out from my heart and I would like to share with anyone who may looking into finding a trustworthy plumber or contractor who will fix your house and property.
I found out there was a leak from my bathroom.  Called HOA and they sent a NEW contracted plumber to inspect the problem.  They initially do an inspection staying it was a leak from the bath facet and not the pipe inside.  He confirm HOA will not cover and he want to charge $260 to fix the leak (by changing a part inside cost $15 at home depot). So I refused their overprice offer and will fix it on my own.
2 days later, the same Plumbing company was here to inspect my neighbor property.  Asking them for their insurance info so they can begin their overpriced, unqualified works.  
Just be aware and very careful with dishonest company and BS they gave you.
Suggestions: get a second opinion or multiple quote b4 signing if you don't know.

I highly recommend Rossman Plumbing! Our technician Trevor Lenard did an outstanding job and was extremely responsive, professional, and courteous. He performed a very substantial repair that we needed and for a competitive and reasonable price. Excellent follow through on this project as well. I will be using Rossman and their services again in the future. Thank you Trevor! You and your company are top notch!

Just had a service from Steve and Rossman. He did a great job,  was friendly,  cleaned everything up after and stayed until it was all sorted out.  Would absolutely recommend to my friends.

I called this morning at around 11am, and asked if they had service available on a Sunday as taking time off work for a 4 hour window is tough, and they said someone would be here between 2pm-3pm. WHICH THEY WERE :) We had originally called a competitor yesterday and made an appt for today when they called us today and said they couldn't make it but could Monday which would have meant time off work so we went through Yelp and called until we found someone available. Matt came to repair our broken shower handle and we had two other needs around the house for plumbing which he took care of in the very same visit as well. They've earned our business from here on out :)

Unsatisfied with end result. was charged $529 to fix a leak in my under sink filtration system. Leak was not fixed, had no hot water. Came back a week later, turned out he forgot to turn my hot water back on, the leak was due to hose not properly fitted back, he tries to say that I have mice, but there's no chew marks. Anywhere... Well, after replacing the  part, he fixed it in 30 min. Cleaned up the area pretty well. But forgot to check my water pressure. Tried to charge me $259 but when I asked if he was charging me on hot water issue, he lowered it to about 180 or something. after about a week, needing to fill a large pitcher... Discovered that the water stream turns into a tiny slow trickle. So mad. Everytime I use the kitchen sink, just triggers how ignorant I was not to first learn more about the issue and put so much trust in pros.  Just felt duped... Completely. Please learn from me. Never ever ever call them.

We had an issue with our shower drain. We thought we would have to drain our savings. Rossman plumbing sent out a very professional plumber Steve Skinner. He was able to fix the problem for a great price. He was extremely knowledgeable and an asset to the company. Thank you for all of your help

My tankless water heater started leaking, so I called Rossman Plumbing. A technician came out and noticed that it was not properly installed. We talked about what was missing, and he quoted two prices. The first estimate was to add the required parts to the lines and install the same (Rheem) newer water heater for $2400. The second estimate was to install a Noritz for $3,000, but that that brand would be better quality. I opted for the second. The technician came out the next day. I came home from work that day to find that the Rheem was installed, because the Noritz would have been an additional $500.  I was not contacted to make the change, and I was charged $3,000 instead of $2,400. I contacted the manager and he was supposed to look into it but said the guy who installed it moved.  When I looked at the installation, all the piping was the same except he added a few parts to allow for maintenance. I feel taken advantage of and would not recommend this company.

Had a water pressure issue.  Called Mike Diamond And when they arrived, the tech said he didn't know how to work on our system and left.  Call Rossman and David Star came out today.  They arrived on time.  He was super knowledgeable and fixed the issue!  If you have an plumbing issue, call Rossman.  You won't be sorry!

Today Steve did a great job on my call. First he phoned to say he was running late, but on his way from Diamond Bar. He still made it to my place within projected window. He was able to help with 3 issues, had the necessary parts in his truck, and was professional and friendly. Another good experience with Rossman. Thanks, Steve, for staying late and working with my schedule! Washing my face tonight was the best in months!!

Rossman Plumbing came out today, due to all 4 of our toilet floats going bad practically at the same time.  we called yesterday evening, they were out first thing in the morning.  Mark R. arrived on time, did a very thorough check, event going as far to check water pressure coming into the house first.  They replaced all 4 floats and flappers.  They're prices are very competitive and service was exceptional, punctual and very polite.  I would recommend them to anyone needing a reliable quality plumber.

I do not recommend! Does not return phone calls after not finishing job! Hired different company to finish who had better attitudes,,,,,

We lost water pressure in our house to the point where we could not even fill the bathtub for the kids.  I contacted Rossman Plumbing via yelp on a Sunday night and received a response almost immediately and quickly a phone call after my response.  I didn't realize they were 24/7 while getting a phone call at 830PM on a Sunday night is amazing.  I was amazed by how quick the service call and appointment was made.  Onsite we had Steven Skinner and he was on it quickly.  He was quick to test and replace our water pressure regulator.  He was very thorough in both his work and walking throughout the house to clean filters on all faucets.  He was very transparent with the work and informative in showing me what was working and not working, which is much appreciated.  Prices were extremely reasonable and would recommend this company over and over again.  Communication was great, received emails and text alerts throughout the process.  More companies should be operating this way as it was truly a great customer experience over the phone and with their onsite plumbers.  Again big shout out to Steven Skinner.

Gave us amazing plumbing service. Micheal S was extremely courteous and helpful. Explained everything he was doing and the services he was providing along the way. Would definitely use him for our go to guy for future plumbing needs! Thank you so much for your help today!

David Star came to the house evaluated the problem.  Showed me how to flush the system and treated me like a friend instead of the incompetent  customer.  Thanks David I will certainly use Rossman in the future.

We had a emergency with our plumbing we returned home to find water everywhere on the floor. We called several different plumbers and Rossman Plumbing Company showed up within a half hour. The technician Dale was fast to turn off the water to the house. Dale quickly determined it was a slab leak and cut the drywall and the copper pipe to put an emergency cap on it so we could have water to most of the house. The next day showed up on time and worked with our insurance company and us to do a rerouting of the water pipes. Dale did an amazing job he's was always letting us know the process as the job was going very fast and clean at the end we had hot water to our house. What an amazing experience we appreciated his fast and clean work and thank him and Rossman Plumbing I'd definitely recommend Dale for any plumbing issues in the future.

I had several home plumbing projects and was a bit leery calling a plumbing company (you know, more expensive, attitude, etc.), but was even more leery of finding someone on Craigslist.  To my surprise, Rossman Plumbing gave me a reasonable quote.  I was impressed with the tech, Steve Skinner.  He did a great job, was efficient, courteous and gave great customer service.

I had a great experience with both Trevor and Chris. They were prompt, knowledgeable, and fixed the issue.

Dennis was great! Took care of our disposal problem and they moved our appt up by 2 hours which was great for my family. We will repeat and recommend Dennis and Rossman!

Best life savers!!! We had a horrible leak that our insurance company wouldn't want to fix(Fidelity). Rossman came out on a rainy day and not just fixed it but they helped us out since we had money issues. Thank you so much to Tim and Matt

good work. tim is a solid plumber and great customer service had a problem with them and matt the owner called and sorted it

So I assume Chuck wont be giving me a call back after his conversation he said he would have with Mike. I also assume Mike wont be coming back since he just drove off. Its really sad when you put your trust in a company to provide services to you, but you get left in the dark. It's hard to find good help these days. Pay $800 for your sink not to leak, but a month and a half plus three additional visits after the initial visit sink is still leaking. Just sad.

Addendum: In regards to the owners reply to my review. I am well aware of what the invoice said. What is funny about that invoice is that Mike said the discharge hose leaks when the dishwasher is activated. We never use our dishwasher, and definitely did not use it when Mike was here, so I do not understand why he said when the dishwasher is activated. And just to be clear the original work was done in March of 2018....not 2017. Not sure where you got that information from. We were able to fix the problem ourselves so no worries. Also just to be clear I did not post another review under Shefiron S. To hurt your company rating. That review was from
my father, and that is what Yelp is for, to explain experiences dealt with companies such as yours.

I had Rossman Plumbing at my home in Sept. and they fixed my warranty part on my water heater, however there were two parts that came in the box the Gas Valve replacement and the pilot assembly replacement.  I was unaware that both parts came together until last week when the pilot light on my water heater went out and I had no hot water.  I called the water heater company and they said it was under warranty still and I need to contact my plumber, so I called Rossman back and told Rudy the issue I was having he asked me to call the water heater company back and see if they will send me the part and he will work with me to have someone put it in.  The water heater company said the plumber had to get the part, however both parts come in the same box so I should have the part if the gas valve went out 4 months ago so I told Rudy this.  Rudy then proceeded to tell me that he thinks that my part which came originally with the first part in September is still in plumber's truck(the plumber that did the work) could I send him the serial number so I text him the serial number immediately. It took two days and no response because plumber was supposedly sick.  I told Rudy does it really take this long to check a serial number? I still don't know what happened to the supposed part that was in plumber's truck. I told him that it seemed like some type of scam was going on. Rudy informed me that he would get the part and put it in no charge.  He said he would call me when part is in hand.  Last Friday 2/8 I got a call arranging an appointment for Tuesday and told part would be in hand on Monday.  I scheduled appointment for Tuesday between 9-11 a.m. and no one showed up and I received no phone call.  I called Rossman at 11 a.m. on Tuesday and was told that the part just arrived a few minutes ago I was not happy because no one called to tell me that they did not have the part and I had my father waiting at my house for the plumber to show and no one came.  I asked to talk to Rudy, as he is one of the managers and told him I was not happy because no one contacted me to tell me that the part didn't come in Monday and that no one was showing up between 9-11 a.m. on Tuesday and his response to me was to yell at me and tell me how ungrateful I was that he was doing everything he could for me and he was even paying for my part (don't understand why he had to pay for it as it was a warranty part) and I was still not happy.  I asked him why he was yelling at me and I was lucky I didn't have to take day off work and had my father to sit at my house and wait for them.  All I was asking for was common courtesy and let me know that the appointment needed to be change for the afternoon I did not need to be yelled at by Rudy I am still the CUSTOMER!  My HOA has a contract with Rossman and that is why I hired them in the first place because I thought they were going to be a reputable company but after this I will be telling my HOA about this incident with this company.

Love their technician, Mario who was a pleasure to have in my home! Very polite, friendly and very professional! Wish I could hire him but I had some reservation on the pricing ( beyond my budget at the time) which he even reduced out of consideration! This company is highly recommended! Ask for Mario!! He is a sweetheart!

Took half day off to be home for their 2 hour window service, then they call to reschedule 15 minutes before the start of the window for the next day. I asked if they could at least shorten the window for the next day since I have already taken a 1/2 day off.  Nope.  Bad customer service

I have used Rossman Plumbing several times in the last couple of months. However this time I felt I was gouged. I thought I had a go to plumber. I will never use them again. Matt, you just lost a customer.

Update:
I was contacted by Mike to discuss what had transpired. After a short discussion we agreed on a remedy. These guys are OK in my book and I will use them again. Thanks Mike for you assistance in resolving this issue in a favorable manner for all.

I contacted Rosman Plumbing in the morning and they were able to give me a same day appointment. Mike showed up  right on time and diagnosed the issue right away.
I will definitely give Rossman a call for any future plumbing needs and request Mike to be our technician,

Dennis was awesome and very knowledgeable. Came in found the leak, got the job done and was super professional about everything.

Next slab leak I will definitely be using Rossman Plumbing.

Below average workmanship, below average customer service. We called them to snake a toilet and they recommended to replace it instead of snaking. A week later after paying $400 to replace it the line still needed to be snaked. They refused to snake it for free and now the water supply line is leaking

Cody did a good job in communicating with me about my clogged sewer pipe & did take some stuff out of the pipe itself but after the day was done we still had the same issue ($358) so our house was flooded again...4 days later we had Manuel use the camera & explain that there was no way anybody ran the snake from our guest house (which Cody didn't do a good job in doing) bill for the camera was ($250) and we still had a clogged pipe...so for any future customers be aware that some jobs aren't guaranteed. We payed someone else $178 & was a guaranteed job. Communication is key

The Rossman team did a great job, came out right away.... AND, it was much less (by a few thousand $) than the other folks that gave us an estimate. It's been a few weeks and everything seems to be going really well! I would definitely call them again.

Updated review: Crew did get here.  Dale diagnosed the problem immediately and came up with a proposed solution and price, which I thought was very reasonable.  Crew was fast & thorough.  Was impressed with the cleanliness (drop cloths, etc.) and speed.  GM called and apologized promptly with explanation that they were shorthanded today and earlier job was way more complicated than first believed.  While I still believe a better estimating system is needed for times, the crew did show up the day of the issue, did fix it to my complete satisfaction, and at a very fair price. So while not perfect due to times, the guys really did know what they were doing and I am back in business to do our business.  That, combined with the immediate follow-up, Rossman will continue to get my future business and recommendation.

Review is for business practice.  Scheduled an appointment with Rossman Plumbing.  Received confirmation email that tech would be at my home between 10-11.  Called at 11 they said it was supposed to be between 10-12. Called at 12 they said tech having issues would be between 12-2.  Called at 1:37 as no update they said still having issues be another hour or so (now 2-3). Called at 3 said tech still having issues would be between 4-6. Asked if any other techs they said no.  Plumbing owner lives in my city but only has one person in area according to them.  Very unfair as unrealistic updates prevented me from calling another plumber to get our home serviced with water.  I understand crap happens on a job but a late time going from 11am to 6pm is entirely unacceptable.  When the plumber does arrive he will be on overtime, stressed, and worn out from a full-day already.  Kept us on the hook to keep the business.  To me an honest company would say hey, we got caught up in a job we didn't know we were getting to and it will be a long time. If you get another plumber we understand.  Not we'll be there in another hour or two throughout the entire day.

I had a slab leak which can be a nightmare.  I got three bids and Rossman was the lowest  and $500 less than the highest.  Tim came out and explained what was wrong and what was needed to repair it.  He was the most knowledgeable of the three and a straight shooter.  

First class professional and good communicator so I knew he was the right choice.  He and a helper came out the next day and worked hard all day to re-route the plumbing through the walls and ceiling.  The workmanship was top notch and although it was dusty and messy cutting drywall, they covered everything, swept up everthing and carried out all the trash when they left.  Sorry to see a couple of negative complaints but my experience was very different - top quality for a good price.

My first experience with Rossman Plumbing and it went very well. Good, clear communication confirming arrival time. Steve, the technician, was polite, professional and effective. Went over and above to make sure the job was done right and well. I would definitely recommend Rossman Plumbing based on this experience.

Professional quality work at a reasonable price. Rossman replace my galvanized pipe running from the water main to my house.  Michael Salerno and team did a great job.  Very knowledge, very professional. I will definitely use Rossman if I have plumbing problems in the future.  I would also recommend Rossman to anyone that needs plumbing work.