Description
Emergency plumbing services for drain clogs, slab and in-wall water leaks. We perform new installations, repairs and replacement of water heaters, bath and kitchen fixtures. Experienced Plumbers to provide In-drain camera inspection, locating of pipes, leak detection or hydro jetting. Call for realistic quotes and thoughtful advice. We are located in Irvine to conveniently service central Orange County. No extra charge for Saturday!
HISTORY
Established in 2005.
Family owned and operated since 2005 , we deliver an honest days work at an honest price.
SERVICES
Emergency Services, Drain Cleaning, Pipe Repair, Faucet Repair, Sink Repair, Toilet Installation, Pipe Installation, Water Heater Installation, Garbage Disposal Installation, Water Filter Services, Toilet Repair, Garbage Disposal Repair, Faucet Installation, Bathtub & Shower Repair, Leak Detection, Drain Installation, Sink Installation, Bathtub & Shower Installation, Sewer Services, Water Heater Repair, ,
Reviews
Murali P.
12/09/2017 12:00:00 SA
I faced low water pressure and sediments in water. When I called Rocky Rooter, I got appointment right next day morning. Jeff is very knowledgeable and was able to find the problem right away. He fixed the issue in that visit itself with a very reasonable price. I was worried about facing a serious and costly plumbing issue. I appreciate Jeff quickly resolving the problem.
Toliet got stuck, call Jeff and he came in next early morning and he did the great job with a reasonable price.
Jeff at Rocky Rooter was amazing! I actually hired another plumber but that plumber had to cancel due to his tools being stolen from his truck so he personally recommended Jeff at Rocky Rooter. I'm so thankful he did because Jeff really did a fantastic job. He took out an old kitchen faucet and replaced it with a brand new one. He even helped clean the counter space where the new faucet was going in! Just very thorough, thoughtful, professional and personable. He was very quick and friendly. He even took the time to check on a couple of other plumbing issues I had in my house just to give a quick diagnostic. He is also reasonably priced.
I was hysterical when my engagement ring fell down the shower drain. Luckily my husband had his head on straight and called Jeff with Rocky Rooter. He explained the situation to him and came same day. This ring meant a lot to me, and Jeff understood the importance and was so sweet when I answered the door. He told me he was going to do the best job he can, and was very straightforward and honest. He told me that he would do what he can but won't make any promises. I appreciated his honesty. After working on my tub for 5 min, out popped my ring. I was literally sobbing because I thought I was never going to see it again. I appreciated Jeff's calmness and steady hand. He was amazing. Thank you for quickly getting to us, telling us to not use the water the house, and getting my ring back to me. I am so incredibly grateful.
I have had Jeff come to my house for 2 separate plumbing issues and his work was first rate. First, he changed the kitchen faucet. Second, he fixed a leak between the water line and the toilet. In both instances, he was courteous, honest, responsive, on time and VERY REASONABLE in his rates. I found him on Yelp, and am happy to go out of my way to leave him a review (which I don't do frequently). A 5 star review is well deserved. Thank you again Jeff!!
I'm just so sorry that I cannot give Jeff more than 5 STARS !!! I needed a new kitchen sink installed ... This was a Saturday. I called the number thinking I would leave a message for possibly getting an appointment for sometime early in the week. But instead, Jeff answered his phone !!! He was at another site (not surprising on a Saturday) but he took the time and kindly fit me in his schedule for that afternoon !!! Jeff was so conscientious of his work ... You could tell he takes pride in his expertise. There was one challenging moment when the disposal also had to be re-connected and there was a slight hiccup in the connection due to certain new parts being not original to the existing disposal -- but he worked it out like a true pro and everything is working beautifully. Jeff is a straight shooter and very personable. I could not be happier and I'm very grateful for his work. I will surely call him for any future work ... Meanwhile, I highly recommend him to anyone who wants excellence !!! Thank you, Jeff !!!
We called Rocky's plumbing for a urgent job that was needed and they were very helpful and quick to respond. We ordered odd sized water heater on Friday and by Monday morning it was installed. Thank you Rocky Rooter!
Very nice, honest, reliable. I will recommend to all my friends and family! Thank you Jeff !
Jeff Holmes is the real deal ! He provides great service - fair prices and yes he answers his phone. He installed a new kitchen faucet, and did it the same day I called. I highly recommend his service to anyone looking for quality service at a very reasonable price.
Jeff was courteous and efficient. He came by my place in Irvine, and the slow drains are fast again. His dispatcher is also a very nice person. I would recommend Rocky Rooter!
We had a clogged toilet in our downstairs bathroom. Jeff tried several methods to unclog the toilet but nothing was working. He then removed the toilet and this is what he found! I couldn't believe it. Jeff was able to fix the problem and he charged under $200. I highly recommend Rocky Rooter and would not hesitate to use them again.
Used Rocky Rooter twice now. Would definitely recommend for anyone. Both times they tried to offer solutions to help with the problem before they came out. When we needed the faucet replaced, was given advice on what to select. It was very reassuring and could feel they cared.
Each time, we were able to get service done the same day. Communication was excellent. I found them both on next door and on yelp, to cross reference for research, all the positive reviews were reassuring. And the fact that I've seen the van in our neighborhood before.
Jeff just left, an I'm always happy to provide a great review when it is earned - and it definitely was. We have old cast iron pipes and Jeff used a smaller snake to minimize the stress - thanks.
I had Jeff out to fix my list of plumbing needs from installing new shower heads, fixing the toilet, fixing the sink knobs, and an overall tuneup of my two 20 year old bathrooms. I was completely satisfied with his workmanship, friendly customer service, promptness, reasonable prices, and genuine caring nature of my toilets! I will use Jeff every time I have a plumbing problem. He even went out of his way to help me find me drain plugs for my bathtubs. A+++++++++++++++
My husband and I decided to look for a plumber after unsuccessfully trying to clear our shower drain. My husband called Jeff to ask about his availability. After finding out that our toilet and the rest of our plumbing was working fine and that we were located in Fountain Valley, he told us that he doesn't usually go that far north, but yet his website says he services ALL of Orange County with customers as far north as La Habra and Brea. Apparently, our job was considered too small to travel 12 miles for.
Best plumber you can find. Arrived soon after I called and immediately went to work fixing our sink issue. No need to google another plumber.
I called at 8:30am this morning and a very pleasant woman answered and assisted me. By 3:30pm someone named Jeff came and replaced our garbage disposal. He was done within about 30 minutes and now we can go back to regular kitchen life. On memorial weekend... Life savers!!!
D D.
08/01/2019 12:00:00 SA
Based on recommendations from Nextdoor & great reviews on Yelp, I contacted Rocky Rooter for a problem that I had with my garbage disposal. I submitted a request for a quote the night before and got a response first thing next morning. Karen was very courteous on the phone and responsive to my texts.
Jeff was able to come by noon and replaced a brand new garbage disposal after trying to un-jam my current one. He was very professional and personable, thorough with his work and kept the whole area clean and dry. In addition, I had a question about the problem I had with a faucet on one of my bathtub and Jeff willingly looked at it and gave me some advice. Jeff prepared the invoice in details with serial number and warranty information. Their price for both part and labor are reasonable. I would highly recommend Jeff at Rocky Rooter and would use him again.
Joan A.
01/12/2017 12:00:00 SA
I highly recommend Jeff (Rocky Rooter ) I needed my garbage disposal fixed he came out the next morning and even helped me with another repair no charge !
First time user of Rocky Rooter - Jeff was very professional, on time and cleared a clogged drain quickly. Very reasonable and professional. Thanks for the service!
Extremely honest and capable, Jeff was fantastic and really easy to work with. I would recommend for any plumbing needs.
Melih K.
07/09/2019 12:00:00 SA
Jeff has completed a service 40 days ago, we were not even in the house after that and when we come back the kitchen pipe was clogged again. Our previous plumber gave us a 90 day warranty. He only gives 15 day warranty and don't even make a discount afterwards. I wish I could wait for the other plumber instead of paying Jeff double. Also when you mention about the yelp deal he says it's normally $120 but he'll make it even for a $100, but the service is a $100 even if you don't mention the yelp deal. He definitely tries to make as much money as possible instead of solving the problems for good. So I'd you're looking for a plumber I'd go with some other plumber.
V P.
02/01/2017 12:00:00 SA
I called Rocky Rooter about 9:15 am, this morning. He was finishing up a job nearby. He was at our house soon after. Jeff came in and had our clogged sink fixed, within 30 minutes. He is very professional and the price was very reasonable. It's hard to find people you can trust,Jeff is definitely one, that you can. Thank you!
Cheri W.
04/02/2017 12:00:00 SA
I called on a Sunday night at 9 to make an appointment. Jeff answered immediately & came out the next day. My problem was unusual but not critical (the lever the allow water to be trapped or released from my tub is stuck). He diagnosed the problem and returned a week later after and attempted to correct it. He was knowledgeable and very fair in what he charged. I would highly recommend him.
Great company, great staff .
We had a clogged toilet, also main line was clogged as well. We called this company and they were so courteous and fitted us in their schedule (sane day). They did a great job fixing everything and their prices were very reasonable.
We highly recommend them.
Jeff was punctual, honest, thorough and an overall pleasure to meet, as was his wife. They make a great team! He went above and beyond with great follow up. Thanks Rocky Rooter!
I thought that I could smell natural gas when entering my laundry room. I could not determine location and was concerned about safety. I called gas company who inspected and confirmed that the valve and gas line to my gas dryer had been installed incorrectly by appliance store. I contacted several plumbers on YELP and selected Rocky Rooter based on their quick and professional response. Jeff arrived and quickly assessed the problem and replaced the valve and the correct line. The price was fair, reassurance that my home is safe, priceless. I will definitely call them again for any plumbing needs.
SUZIN G.
12/08/2015 12:00:00 SA
Michael G of Mission Viejo
Outstanding price & service
Jeff, came out on a sat at no extra cost for weekend call
Cleaned out the main line so we could use are toilets again
Jeff, Exsplained step by step on what was going to happen to make my stressful situation go away. Super customer service
We had used Rocky Rooter a couple of years ago and decided to call them again about a couple of plumbing issues. Called on Thursday and scheduled a visit by Jeff on Friday. Jeff was able to get our bathroom sink unplugged and fixed our shower faucet all within a half hour. Great service at a fair price!
Tom K.
03/10/2018 12:00:00 SA
I needed my kitchen faucet replaced. Rocky Rooter responded quickly to my quote request. Their quote was the lowest among the ones I received. Lowest doesn't always mean better, but I went with this company anyways. Jeff came as scheduled, worked quickly, and I had my new faucet in about an hour. He even volunteered to clean up some buildup around the faucet. Despite the lowest quote, I still got the best service and more.
I have used Rocky Rooter several times in the 7 years I have lived in Irvine, and the service has always been fantastic. Jeff answers his own phones and always works to come to my aid quickly, almost always within the same day. His work is fast and professional, and he always cleans up after completing the project. This week, he came over on December 23 within 90 minutes of me calling him. He quickly determined where the block was, took apart the appropriate plumbing fixtures, snaked the drain, reconnected everything and tested his work. All of this was in about 20 - 30 minutes. I wish all professional service people worked as hard as Jeff does. I recommend him without reservation!
Angelie C.
08/04/2018 12:00:00 SA
So glad we called Rocky Rooter for help with our clogged toilet. They promptly responded to my appt request, arrived on time and gladly taught my 11 year old son how the plumbing camera snake works. This husband and wife team are very knowledgable and took the time to thoroughly explain what was going on with our plumbing problems and how to prevent future issues. Thank you Rocky Rooter!
This is my second time using Rocky Rooter for main drain clog. Jeff is very professional, solving the problem right away, analyzing the cause, and giving sensible recommendations for long-term. Rocky Rooter charges at a reasonable price. I am satisfied with their service.
Excellent! Jeff answered his phone right away, arrived promptly, solved the problem quickly. He took the time to explain the problem; even looked at a few other plumbing things at no charge. Jeff refused to take a tip! Thanks Jeff.
Andrew T.
10/08/2016 12:00:00 SA
We called Jeff for an emergency drain blockage on a Saturday night for our home in Irvine after other companies told us that they couldn't make a call even if they would charge an emergency call premium. Jeff said that he would be right over and indeed he showed up within 15 minutes. He promptly remedied the drain blockage and charged us what he said he would charge which was very reasonable for an emergency call. He was professional and very cordial. We will use Jeff again in the future and recommend him to friends and family. We are happy that we found Jeff's company!
Jeff is great! Honest and gets right to the point. Just mention Yelp, don't buy the deal since you can't stack the deals. Overall, excellent work and customer service.
I tried to replace my garbage disposal myself; however, I was definitely expecting too much of myself. So I called Rocky Rooter and set an appointment for the next day. He showed up right on time, which was great. He did a professional job. (My new disposal is bigger than my old one, and it was so complicating to cut and reconnect all the pipes together.)
Susie M.
08/03/2019 12:00:00 SA
Wow! Jeff the owner came out and fixed my shower (temperature control malfunction), replaced my leaky garbage disposal, and fixed my toilet today! A very kind gentleman who is personable and professional. Very reasonable pricing and professional work! Plumbing related issues can be such a headache and now I'm so relieved to have them all fixed at once! I had been debating about DIY with a handy friend, but didn't want to risk anything. I'm glad that I had a professional do the job with a peace of mind. Highly recommend Rocky Rooter! Thank you, Jeff!!!
Robert H.
08/07/2022 12:00:00 SA
Jeff cleared a shower drain. A very pleasant experience from a competent and friendly guy. I will have other plumbing projects for him in the future.
Elliot S.
02/05/2020 12:00:00 SA
Called to fix a garbage disposal issue & Jeff came by to assess the situation. He was incredibly helpful in explaining the work that would have to be done! Very professional & nice! He even gave tips on how to DIY fix the problem in case we wanted to try that! 10/10 would definitely recommend!!
Great service at a reasonable price. Called them on Thursday night and they were able to come to my house on Saturday morning.
M A.
08/01/2016 12:00:00 SA
Jeff is awesome! I called because I had a leak under my kitchen sink and Jeff was able to stop by my house the same day!!! He was able to quickly diagnose the problem and fix it the same day!!! He is super friendly, easy to work with, responsive and very knowledgeable. I highly recommend using Rocky Rooter!
Max M.
01/09/2022 12:00:00 SA
Jeff understood and fixed he issue with my bath tub quickly. He also noticed another problem, and recommended to fix it. The repair cost was very reasonable. I hope not to need their service too often :) but I will be glad to call them any time I need plumbing work in the future.
Dennis T.
10/03/2019 12:00:00 SA
We had a fantastic experience with Rocky Rooter this week. It started with Karen who was very patient and kind on the phone, and seemed concern that we get our plumbing problem resolved asap. Jeff came out and he is clearly a rock star in his field. He immediately identified the problem in both of our units, and quickly fixed them both. Very knowledgeable and skilled. On top of all of the above, the price was very competitive and came in under our anticipated expense. We know exactly who to call for any future plumbing needs, and I know who to send friends and family to in the future. Special thanks to Jeff and Karen at Rocky Rooter!
Great service! Professional and got the job done! We had a clogged toilet and Jeff was able to fix the issue. Thanks Jeff!
Larry G.
05/09/2017 12:00:00 SA
I have called on Jeff several times in the last year for various plumbing work at our primary residence and a condo we own in Irvine. He has cleared drains, installed new faucets, a new toilet, repaired and rerouted old plumbing and fixed leaky faucets. He is always friendly and professional and his work is outstanding. All that and his prices are very fair and reasonable. I highly recommend Jeff if you are looking for a really good local plumber.
Jeff fixed my leaky valve. Everything works as intended now. Professional, on time and friendly. I will call Jeff again when plumbing issues come up in the future.
Jeff is a kind man who is well versed at his craft. I would highly recommend him and Rocky Rooter. He's honest with his advice and does not create jobs for himself. I have experience with plumbs that happen to recommend all sorts of replacements and changes but not Jeff. We are going to use him as our everyday plumber from now on. Thank you for replacing the valve which connects to our fridge. Super fast and cleaned up after himself too. Thanks again Jeff!
Well, I haven't ever written a negative review on someone before, but here I go. I gave Jeff two stars because he did show up and did do the work I requested. He installed a garbage disposal that he provided. He didn't give me a quote before he began and his finished price was very high. I learned my lesson there. Some of the reviews here say he is pleasant. I thought he was arrogant. Within about a week, the disposal started making a loud grinding noise. I texted him and his response was condescending. He just about accused me of dropping something in it to cause a problem because these things rarely fail so quickly. I tried to joke with him to lighten the exchange and he never responded back. So now I have a bum disposal that he provided. He was so unprofessional that he never apologized, but rather insinuated it was my fault, AND he hasn't responded back. THERE ARE PLENTLY OF OTHER PLUMBERS. PICK SOMEONE ELSE.
I was very pleased with my Plumbing service. They responding to my call right away and scheduled an appointment within 2 hours.
Their rates were very fair and they fixed the problem. I will call them next time I need a plumber.
Jeff and Karen were such wonderful & honest help, especially on a Saturday morning right after thanksgiving. Prior to them, I had rescue rooter come out. They quickly gave up on snaking & told me to either dig up the driveway or spend $550 to snake from the toilet. That just didn't sound right so I found Rocky Rooter, and that was an excellent decision. Jeff & Karen quickly solved the problem by snaking through the clean out spot in the yard. No expensive repair due to their honest way of making a living & expert knowledge & use of their tools. I definitely recommend them to anyone who has plumbing issues.
Jay K.
08/03/2023 12:00:00 SA
I find YouTube videos of plumbing repairs pretty entertaining. Always finish watching 'em thinking I know something or even how to make repairs myself.
But when it comes to replacing 20+ year old plumbing fixtures and fittings, I call Jeff and his wife at Rocky Rooter. Jeff is the professional with decades of experience you want handling the inevitable issues and complications.
And the icing on the cake? He's an avid music lover with an elegant audio system fine tuned over many years.
Solid 5 stars. I'd hire Rocky Rooter again (and have). Scheduling an appointment can be tricky sometimes as Jeff's not surprisingly in demand.
Notes:
Rocky Rooter: License #910872 CSLB.
Very courteous and prompt. Jeff came and took care of everything I had asked. Fixed a clog under my kitchen sink and gave advice on how to prevent it in the future. I will definitely call Jeff in the future.
I had a very badly clogged kitchen sink (one side of a double sink) that I had ignored for too long because of a previously bad experience with the last plumber I hired (whose name I can't remember). But then the disposal in the other side of the sink went out and I couldn't wait much longer. I was encouraged by the positive Yelp reviews so I called Rocky Rooter and couldn't have been more pleased with Jeff and Karen and their service, courtesy, promptness, and quality of work. I also believe the price was very fair. Now I know if I have any kind of plumbing need I won't wait, I'll call Jeff right way.
Shaun G.
11/05/2017 12:00:00 SA
Had our garbage disposal due on us this morning due to a jam. Gave Rocky Rooter a call and spoke to Jeff. He was able to diagnose the problem over the phone and voilà, it fixed the issue! Saved me time and money and he was very happy to help. I will be using Rocky Rooter in the future.
100% outstanding work and service. I was asked to send pictures and text message details on what needed to be completed. This assured an accurate quote. I called four plumbers and this was the only one that asked for pictures. They were also the best quote out there. Karen communicated with me via text and phone to coordinate a time for scheduling. She worked around my schedule and Jeff, the plumber, arrived on time. Outstanding workmanship from Jeff and one heck of a nice guy! Without a doubt I will use this plumbing service for future jobs. I strongly suggest Rocky Rooter for your plumbing needs. You won't be disappointed!
We woke up on a lovely Sunday morning to find our kitchen floor flooded in water! We were so dismayed and stressed but Jeff made it so much better. He was very friendly, and found the source of the problem quickly. Explained what had happened and what he was going to do and was very upfront & honest about everything. Very much appreciated all his recommendations on what to do afterward as well since this was the first time we had such a crazy problem. A+ service would highly recommend to anyone.
This is the second time we've used Rocky Rooter and it's so nice to know that I now know who to call whenever we have a backed up plumbing issue. After having a contractor install new plumbing, our tub drain was completely clogged to the point where it was backing up out of the sink and he cleared it out completely. He was so reasonably priced too. Such a relief.
I am very happy with the service! Jeff came in today and got the job done in a reasonable price. Very likable personality, sincere, and explain the situation honestly with you before doing the work. Finally have found the go-to plumber in the area. Thank you Jeff!
Kathryn C.
10/01/2019 12:00:00 SA
Jeff was able to fix our loose toilets and found things to make it work out of his own truck! I was worried it would cost a lot and he would need to leave to find things at Home Depot. He found a way to make it cheaper and fixed the problem fairly quickly. We would recommend him to anyone!
Jeff is a classic! I mean class act all the way - straight ole skool service business. He came and fixed our drain on a Sunday evening for an unbelievably reasonable price! I remember doing service calls with my dad on the day before Thanksgiving and the reason why we went out in those Michigan winters was not only to make a buck, cause we could have left it till Friday and some OTHER family would have had to figure out what to do for their holiday feast. No, we went out there to help people! And that's the type of guy Jeff is, a classic professional out to HELP people! You won't go wrong with hiring him for your plumbing needs! Thanks Jeff!
I would give this plumber ten stars if I could. I had used a plumber a couple of years ago that was very honest and did a great job, but he was too busy to get to me when I needed so recommended this plumber. Jeff came out and looked everything over; replaced my water pressure regulator, toilet flapper and tub diverter. He was so reasonably priced, (he was actually matching the other plumbers estimate). When he went to write up the invoice, I noticed he was not charging me enough. I pointed it out that he had left out a few items and needed to charge me more (he raised the price a little bit, but said he didn't need charge as much as we initially agreed on). He was very knowledgeable, did a great job on everything and just a really nice honest guy. What a rarity. Seriously, when have you ever had to tell a plumber they were not charging you enough. Would highly recommend him.
Grant D.
08/09/2015 12:00:00 SA
We were doing fine installing a new faucet in the kitchen until we got to the part about connecting the water lines to the valves from the wall. The way our homebuilder had installed them, they had to be replaced in order to complete the installation. That wasn't anticipated by the faucet instructions. We ended up shearing off a copper pipe behind the wall. Fortunately, Jeff was available for a Sunday rescue. He fixed our damaged line and actually left the plumbing configuration better than the original. I don't do a lot of comparison shopping for plumbers but we felt his rate was pretty reasonable, considering it was weekend work. He enabled us to get the water back on in the house and finish our faucet installation so we could move on with the rest of our weekend. And he's friendly and personable. If your job is a little more complex, don't hesitate to give Rocky Rooter a call. Jeff seems to have quite a bit of experience with a variety of situations. We were very satisfied and grateful for his work on short notice.
I called in to get a quote. As I was explaining the situation, the gentleman on the phone explained to me his process and gave me a good tip to try before calling him in since it was possibly a simple fix. He was right and it worked. You don't always find an honest professional in this space, but this man is honest. I called about 6 other places that were asking for hundreds of dollars. If something major happens, I will reach out to him first for a quote! You can tell over the phone that he is passionate about his work and really knows his stuff! Highly recommend at least giving him a call!
We have used Rocky Rooter twice for our office. In both instances, we needed someone to come out ASAP and Jeff did just that. Both Jeff and Karen were communicative on arrival time. Jeff completed both jobs diligently and quickly - one was to install a complicated alkaline water filtration system with minimal instruction; the other was a leak in the braided cord on our toilet. Jeff is friendly, trustworthy, skilled and efficient. I would definitely use them again.
Terri L.
04/08/2021 12:00:00 SA
Actually found Jeff (RR) via referral from NextDoor. Over text I sent photos of the bathtub leak, and answered a few questions. He and his team were able to assess that it was most likely the faucet handle cartridges that needed to be replaced so they ordered it ahead of time before the appointment. Turns out they were RIGHT! The leak is gone and Jeff was able to confirm the wood damage for the tub frame didn't have any mold issues, which has put us at ease. Phew!
Jeff was friendly, timely, and just good at his craft. I highly recommend RR for your plumbing needs!
Just make sure to get a firm written quote before hand or be ready for the shockingly high bill. Does not give a receipt (I forgot the receipt book), gives verbal warranty but does NOT honor it. You have to prove the date of the job done. Doesn't remember he did it.
Herrick D.
07/09/2015 12:00:00 SA
Being a college student, I haven't really been exposed to big household problems that go on in our daily lives until I started living on my own. Our apartment had an issue with a clogged drain for weeks and we decided to be cheap at first and go down to the local store and pick up some conventional drain cleaner but really had no success. After searching around on yelp we stumbled upon Rocky Rooter and I quickly dialed the number to speak to Jeff who was happy to accommodate me the next day. As soon as he looked at my bathtub, he quickly assessed the situation and was able to pull out a bunch of gross hair and dust that was clogging the drain all the way in the back of the overflow. I have never felt so relieved in my life knowing that I can now shower without potentially flooding my restroom. It took only 10 minutes and at an extremely affordable price, I highly recommend Rocky Rooter to anyone around the Irvine area that needs help in these types of situations!
Vivian Y.
05/06/2017 12:00:00 SA
We had some flooding on our garage, so we needed to find a plumber very quickly. Jeff was great. He was able to come as soon as we called in and fixed the issue almost immediately. In addition, he charged the most reasonable prices. The totally came out to be only $89, compared to other compiled we have called previously with the same issue that charged us $150. I would highly recommend this company for anyone needing a reliable plumber!
Ray A.
11/10/2019 12:00:00 SA
Surer service. Responded within one hour and work on my drains was fine to perfection
Eric E.
07/08/2019 12:00:00 SA
We called on a Friday morning regarding our garbage disposal that had died and were told that we would receive a text later in the afternoon to give us a 30 minute heads up before someone would be heading over. We received the text and Jeff showed up ready to tackle the problem. After determining that the disposal was in fact dead, Jeff went out to his truck and grabbed a new one and had it installed in no time at all. While he was here we remembered that our daughter's tub was draining slowly and asked if he had a minute to look at that as well...he did and he had it back to normal in just a few minutes. Jeff was a very pleasant guy who kept the work area clean and was very fair with what he charged us for his services. We appreciated his coming out on the same day we called and getting everything done for us so quickly. Would not hesitate to call him again!
I had a plumbing issue and called Rocky Rooter. I must admit, very professional,
excellent timely response, took care of my
Plumbing issue same day, and reasonable.
This is a very honest and excellent plumbing business. I have been a customer
twice and will always use this plumber
for my future needs.
Very pleasant experience and very satisfied customer. I highly recommend this plumber.
Norris B.
10/01/2016 12:00:00 SA
Jeff is a lifesaver! Or at least a marriage saver.
I put off having our drains snaked because I was hoping the clog we had would just clear itself. Sure, like that happens. Needless to say, my wife was not real happy with how I handled it.
Finally, when the clog got worse early on a Saturday morning, I called a highly advertised national plumbing contractor whose technicians are supposed to smell like roses. After stringing me out all day long, they called me back about 5:00 pm and said they wouldn't be able to get to it until late the next day, maybe. For good reason, my wife was not smiling or happy with me when I told her.
That's when I finally called Jeff at Rocky Rooter. I don't know why I forgot to call him in the first place. I have indirectly known Jeff for about 35 years and I know the high quality of his character. I plain old forgot about him, because I just don't need plumbing very often. I usually do my own plumbing work.
Jeff stopped what he was doing at home and got to our house in 15 minutes, just like he said he would. He quickly and expertly cleared our drains from the back of the house all the way to the public sewer. Done, done, and done.
Amazingly, Jeff provided this high quality weekend service for a very good price.
By the way, Jeff started his plumbing service after working for a Fortune 500 company in an office job. He wanted to help people more directly. Seems like he hit the mark.
Jeff, thanks for saving our marriage. :-)
Our garbage disposal was leaking and I had a pair of new fixtures for our master bathroom that I had been eager to get installed. Jeff came out the same day we called him and completed the job quickly. He changed out our supply lines and when I showed a little interest, he taught me how to turn off the water to my home in case of an emergency. Nice guy. Hard working. I highly recommend him.
Prompt return call. Same day service. Cleaned & snaked out a kitchen sink drain. Kept the work area clean. Avoided damaging the old pipe fittings. All work completed quickly and at a cost effective price. Thanks
Bad management. Scheduled for garbage disposal repair between 2-4. They texted me past 4pm that the guy who wS supposedly come is tied up at another job and they have no update when he will come. Keep in mind that this was on a Friday and Im expecting guests at 6pm.
I've called Jeff (the owner) for help five times for three different houses. Every time, I've received great service at good prices. The first time I called him, I'd received cheaper quotes elsewhere, but I decided to give him my business since he was the most professional over the phone. Since then, I've had no desire to look elsewhere. He's always been able to schedule me quickly and resolve my problems the first time out.
Our sink food garbage disposal was malfunctioning and Jeff came by the same day I gave them call and addressed the problem immediately! Gave very clear and thorough instructions for troubleshooting in case the problem happens again and very reasonable pricing as well. Jeff was really kind and it was an absolute pleasure getting to know him.
Absolutely recommended, and will definitely reach out again for any other plumbing needs in the future.
i had jeff come out and do some work on my bathroom. he brought his partner and they completed the job successfully. he is priced competitively and you will pay what you should be paying nothing more or less. i didnt feel like i was getting ripped off by jeff and thats all i could ask for. he did a great job and if i have any problems with my plumbing i will be calling him to help.
Our kitchen sink was clogged. We are so happy to have found Rocky Rooter from Yelp. Jeff arrived at our home within a couple of hours, and he unclogged the drain. Jeff was efficient and his fee reasonable. Will recommend and hire him again.
Tom W.
05/06/2021 12:00:00 SA
Jeff was especially prompt.Cleared the blockage .Was there and out in 30 minutes.
Will definitely use them again!
We had broken toilet (only toilet in the house so this was a big issue). These guys came in 2 hours and fixed it. Pricing was very competitive and the service very good. I highly recommend.
julie p.
10/07/2015 12:00:00 SA
Jeff saved the day! I had a scary slab leak and Jeff gave me a solid second opinion and then broke his back to work until 1 in the morning to get me a hot shower again. Dedication and service of this kind is a rarity and a pleasure. He and his crew hustled to make a miserable repair in a safe and affordable manner. I cannot recommend him enough. He's my hero.
Thanks Jeff for sorting out our blocked sink efficiently, and for leaving no mess! Would HIGHLY recommend Rocky Rooter as a result of the quick and courteous service we received. I felt the bill was very reasonable too. Same day service with a smile and great conversation :) A real pleasure from start to finish
Simple toilet fix. Jeff did not brush me off for the size of the job and job completed perfectly. Initially I thought I have to change the entire toilet. But After explaining the issue, he advised me no need to change the entire toilet, probably only a small part needed to be changed. I am very happy and satisfied with this company.
Jeff from Rocky Rootery just left my house and he was amazing!
Even though it was late Saturday afternoon, he returned my call quickly and came out within the hour. The afternoon before Super Bowl when you're having a party the next day is not a good time for your sinks to back up.
I will be sure to call him again if I ever need a good plumber. His rate was more than reasonable.
thanks Jeff!!!
Rocky Rooter Rocks!
That pretty much sums it up, I have been using RR for years. I deal with Jeff, he is professional, courteous, and most importantly knows his stuff! He has replaced faucets, cleared stoppages (mainline and mystery stoppages under my house), replaced and re-routed water lines to my kitchen. Jeff is honest and his pricing has always been fair. He tries his best to get to you asap and has great communication if he gets hung up and will be running later than he said he would. This is a GREAT find in an industry full of turds! Call Rocky Rooter with the confidence that the job will be done, right, and for a fair price!
Great experience with Rocky Rooter! They replaced my garbage disposal and unclogged my drain quickly and professionally. Friendly, fast and overall great experience. Would use them again and recommend them to everyone!
Rocky rooter came to our house to fix bathroom leak in bath tub. He got to house just when he said he would, got the job done in no time and BEST OF ALL his prices were very very reasonable. We have used him a few times since.
Actually ZERO stars. No call. No show. No stars.
Called, talked to the guy, he said probably Monday after 11 but then asked for my phone number and said he was in a job and would call.
Told my wife I thought he was blowing me off. She thought he'd call or come. NOPE.
Called another family guy plumber at 11 on Monday. By Tuesday noon job done, customer satisfied, neighbors told.
Thanks for blowing us off Rocky!!!
O L.
03/05/2020 12:00:00 SA
Jeff was reasonable and did a good job fixing my broken pipe. I would recommend him to others. Thank you very I would recommend him to others. Thank you very much Jeff.
Patrick S.
11/03/2019 12:00:00 SA
Had a leak under my kitchen sink and Jeff came out within hours to my house in irvine and fixed it with a part he already had in his truck. Great communication and fast service. Really nice guy and great service. Will definitely use them again I definitely recommend!
David C.
10/01/2017 12:00:00 SA
I have used Jeff's service twice. First time for replacing kitchen faucet and second time for dripping bathtub faucet. Excellent experience for both times. For the second time, Jeff provided me information for tools and parts needed to replace the bathtub faucet stem to fix the dripping problem. Based on his recommendation, I replaced the stems by myself and fixed the dripping problem. A wonderful experience. I'll definitely use him again next time and highly recommend him to others.
I've been a happy customer of Rocky Rooter for many years on a range of jobs from clogged kitchen sinks to a slow shower drain. Jeff is professional, friendly, and very efficient at his job. It's really good to have a trusted plumber you can reach out to. I highly recommend their service to anyone looking for a plumber!
Jeff and his team were great. I had out-of-town guests coming in the afternoon, and my kitchen faucet broke in the morning. I sent a picture, and they explained what kind of faucet to buy. Then, within a half hour, Jeff was at our home. He completed the work at a fair price in a timely manner, including providing some additional parts that were needed that he had in his van. He provided explanations and was conversational during the job, including showing us all of the features of our new faucet. What started out as a stressful situation ended up generating compliments from our guests. Thank you again for coming on short notice on a cold, rainy weekend morning. I especially appreciate that lots of dirty dishes were not piling up until Monday morning.
Jeff and Karen came out on the holiday, put in time to figure out the solution to our problem - it was pretty complex - fixed it & cleaned up completely.
They were very professional and personable, the rate charged was beyond fair, too. I will certainly be using them next time and referring them to my family and friends, which is why the 5 star rating here.
I highly recommend them to anyone needing plumbing services!
Jeff is amazing. He fixed our problem immediately. He took the time to explain the issue and gave me tips on how to prevent in the future. Thank you Jeff!
Let me start off by saying how incredibly grateful I am to Jeff for coming out in the middle of the night and making a scary situation less stressful. My washing machine went insane around midnight and decided to explode and dump water everywhere basically soaking the carpet and the walls adjacent and around it. I had tried googling 24 hour services frantically and most of them needed like an hour or more to come and with gushing water, I needed someone NOW. I stumbled upon Jeff from the raving yelp reviews and decided to give him a call.
Jeff was there in less than 20 minutes and easily defused the situation. Since the walls got soaked, he referred us to a water restoration company, he called them and even waited with us until they came. Jeff talked to the guy and explained what had happened and with three ladies in the house, we didnt know the first thing about what was going on, he stayed until about 3am with us to make sure everything was alright. Jeff calmed us down, talked to us and made us feel a little bit better about the situation. He even called me the next day to check up on us and see how the situation was going along.
Honestly, if you want good honest people, you call Jeff, he actually CARES about his clients, unlike most plumbing companies. Even though his fix was quick and simple, just him being there made things better. I will always use their services if something goes wrong and i suggest anyone do the same. I am so glad i found this company, it saved me stress as well as educated me about the process. Five stars arent even enough to cover this QUALITY care and human touch of compassion and caring that we received. Thanks again Jeff, we definitely owe you a lot.
I initially left a voicemail message for Rocky Rooter in the morning to request service on a kitchen waterline / valve and they were very quick and professional in responding. I made a Same Day appointment with Jeff and he showed up at our house on time and with a smile.
(BTW...his wife answers the inbound phone calls and she is both courteous and prompt in responding to all inquiries).
After assessing our waterline / valve situation, Jeff recommended that we should not do any costly repairs, but to fix the situation by simply following a few of the steps that he articulated to us. ...End result: NO CHARGE
Jeff exerted more effort in providing me with an honest answer and solution that made more financial sense, rather than steering me towards a very costly plumbing repair option.
In today's world, one will be hard pressed to find honest people with high integrity like Jeff and his wife. Most other service providers are out for a quick sale and take advantage of individuals who do not possess the knowledge to fully evaluate their particular situation.
It is without hesitation that I highly recommend Jeff and his company, Rocky Rooter. If ever I have any future plumbing problems, I remain very confident that Jeff and his company will provide optimum customer service.
I had a plumbing emergency on a Sunday afternoon... Called several plumbers and Jeff was one of three plumbers that called me back. I decided to go with Rocky Rooter (Jeff) because he gave me a fair quote and a time frame that he could be at my house. He arrived on time, fixed the plumbing blockage and charged me less than he originally quoted. A super nice, friendly Christian man. I will definitely call Jeff for all my plumbing needs!
Jen R.
07/08/2021 12:00:00 SA
Got the job done, responsive, and reasonably priced. Couldn't ask for more. Definitely recommend!
Too good to be true? No, Jeff is the REAL DEAL! Took his time explaining everything to my wife & I and also gave us direction on what our options are for the future. Did not enjoy the pipe leak one bit but I'm glad my wife found Jeff on yelp. The way I could explain Jeff is that he is a pretty cool person first and then, on top of that, he is a great plumber.
I hope he reads this review...Great to have met you today sir. Hopefully I don't have any more issue with my house to have to call you again..but if I do, I know you'll take care of us again.
I called today because my toilet was leaking. My regular plumber could not make it. Jeff was here within an hour and had my toilet fixed in less than an hour. Would highly recommend this company. Will use them again and refer them to neighbors as well! Thanks again !!
Jeff was very accomodating to schedule a first thing in morning appointment between 630am and 7am. Then a no show, no call.
Ugh!
I'll find someone else.
My husband found them on yelp based on reviews, had them come over to replace the toilet. They were fast, on time and handled the job very professionally.
They brought the toilet themselves and took care of the old one in one shot. Very hassle free. All the asked was to send them couple pics and measurements to avoid second visit. Thank u!
Jeff is just a really nice professional plumber. He came the day I had my problem and went out of his way to make sure the job was done properly. His price was very fair for the job he did and I would recommend to friends and family. I am happy with his work and very nice person altogether.
Corbin L.
09/02/2015 12:00:00 SA
Jeff at rocky rooter was amazing. Couldn't have asked for a more pleasant experience! Called when he had a cancellation a day before our appointment, he came got the job done and answered any questions we had! Thank you Jeff!
Annie K.
01/01/2019 12:00:00 SA
Jeff came out to get rid of a clog located far away from the drains. He is very thorough, did a great job and his fee was reasonable. I HIGHLY recommend his services to anyone having problems with clogged drains.
Jeff was very helpful in working on a few sinks in my home. Really nice guy and I would highly recommend him for your plumbing needs.
Jeff was so great to work with, even though the plumbing job itself was very frustrating. He's like how you'd want your doctor to be - he came pretty soon after we contacted Rocky Rooter, he did a thorough examination, and he called us afterward to see how things were going. He also charged us less than other plumbers we've used in the past. Highly recommend!
Jeff is the most honest and fair person that I have ever dealt with. We have called on him two times now, and I want to sing his praises. You are not dealing with a big corporate company that doesn't care, you are dealing with a decent man that answers his own calls and does whatever he can to help you.
He does excellent work and he is very fair with his pricing. He is extremely knowledgeable but not arrogant. He is a kind man, something that you sadly don't come across in the business world very often.
He will be our go to man for any plumbing problems. I have told all of my family and friends about him, and now I wanted to share with the general public to help his business grow. Don't go with a big company that will send out people without much experience that don't care. It is not their business, and not their reputation on the line. Call Jeff at Rocky Rooter, you will be glad you did!!!
I was upset to learn that my review was removed. I guess if you gush too much YELP thinks it is not real. This is a real review. It is rare to find someone that is so good and THAT is why I gushed. Good work deserves to be recognized, and that is what I was trying to do.
Kimberly Pr
Very good and quick response. They are professional and fix my kitchen sink quickly. They also show me the root cause and teach me how to prevent the damage. The price is reasonable.
Michael Q.
08/04/2017 12:00:00 SA
This will be the only plumber we use from here on out. Very accommodating when setting up the appointment. Incredibly knowledgeable and honest about the issue, and had everything resolved quickly and for a very reasonable price. Definitely feel like it was worth every penny bringing them out. On top of that, Jeff is just a great guy and fun to have in your home. Thanks again and keep up the great work, we'll be calling you again in the future.
I called Rocky Rooter based on the reviews here and trying to find a company to come out and service my kitchen sink that was backed up. Normally I am a DIY guy who fixes most things myself but my snake I have was just not long enough and I did not have the time to rent a bigger one to get it done myself. Jeff came out and not only was super nice and friendly but the service and price was just right. I have now added them to my contact incase I or a friend have issues with our plumbing. Thank you Jeff for your help!
Deco P.
08/10/2014 12:00:00 SA
Jeff @ Rocky Rooter was very helpful. The repairs needed was very quick and all the issues address. Definitely recommend for future work.
Jeffrey P.
10/09/2020 12:00:00 SA
Jeff Holmes came out, fixed my toilet at a fair price. Nice to meet a fellow music lover! I recommend for plumbing issues!
There was a leak from the 2nd floor to the first floor kitchen. Jeff came out and was knowledgeable and explained his plan of attack. It was incredibly difficult to detect as it was a small drip, he ended up cutting a hole on the ceiling so that he can access the potential leak and was able to detect it. It was in a tough to reach position so Jeff rescheduled time to bring additional help. The pipe had cracks which they replaced. He was very thorough and cleaned up. He was communicative and easy to work with.
Paul F.
04/05/2020 12:00:00 SA
Jeff came out right away to fix a clogged drain in our bathroom. Within minutes, he unclogged it and he was on his way. During these challenging times, he pulled through for us. He took a small discount off the total as well. Jeff was pleasant and would recommend him greatly.
Kerri C.
11/12/2022 12:00:00 SA
We will definitely be using Rocky Rooter again. Great communication and arrived on time.
Chuck B.
02/07/2019 12:00:00 SA
We had a clogged kitchen drain. We called Rocky Rooter at 8:30am, Jeff came by at 10:30am on time, went right to work on the problem, tested the work thoroughly, and was done an hour later. We would highly recommend Jeff and Rocky Rooter.
yoyo d.
06/05/2016 12:00:00 SA
I called Rocky Rooter this Sunday afternoon, Jeff answered the call, and said I will be there in 45 min.
Jeff didn't jam me with an After hours rate.
He showed up when he said, and charged what he said. I highly recommend Rocky Rooter.
Jeff is way legit..
Rocky Rooter is fantastic! Efficient and quality service. Jeff was amazing! He assessed the problem and fixed it. If he didn't have the part then he got it. He fixed our toilets and replaced the master so beautifully. Excellent work! He is a great plumber and I would most definitely recommend this company. Way to rock!
Frances C.
09/05/2016 12:00:00 SA
Jeff came quickly and resolved my clogged kitchen drain. It wasn't a particularly easy fix, but he patiently worked through it until the clot gave way and my sink ran free. I appreciated his patience and good nature. He was reasonable and professional.
Ok - so in full disclosure, I haven't actually had Rocky Rooter service my plumbing. I called because we have a sewer odor coming from our secondary bathroom. Rather than making a service call and proposing some sort of costly service, Joe explained the likely cause and suggested a simple solution that would not cost me anything. I was really impressed with his honesty and genuine interest in helping me find a solution. If his initial no-cost recommendation doesn't work, I will definitely contact him to come on out.
Called Jeff with a broken shower valve late Friday night. Jeff cam promptly Saturday morning and had me back up and running in about 30 minutes. Nice guy good service.
Jeff is a great. he did great job and the price is very reasonable. He is very knowledgeable and honest. extremely recommend him.
zx
needed my shower snaked because of all the hair clogging it up. Living with 4 women is definitely tough. The plumber who showed up was a very nice guy and he snaked it and was out in just under 30 minutes. Very nice job.
They said they will come Monday and fix my staff. Now they said they don't have time for this.
This is the second time I have used Jeff. I had a leak issue with the pipe going to the ice maker. I sent Jeff some pictures. After looking at the pictures he just recommended me a fix the issue using copper pipe instead of plastic for free on the phone. The fix worked like a charm. I have very hight regards for Jeff. If ever I need the plumbing service I would trust Jeff blindly. If you are looking for a honest skilled plumber Jeff is the go to person
We had a leaky toilet that Jeff fixed in less than an hour. When we first discussed the scope of his work, he said that all it would take was to replace the seal on the toilet. However, he went above and beyond that when he discovered that our toilet was on uneven ground. He added shims and caulking to ensure that we would not encounter the same problem again for a long time. High quality work at a fair price. I would definitely recommend him.
Zhenx W.
09/03/2018 12:00:00 SA
This is my second time to get help from Jeff. The works have been done very well and the prices are always reasonable. Extremely recommended.
Zack N.
07/03/2017 12:00:00 SA
I was having a plumbing problem and Rocky Rooter was able to come by on short notice same day and fix the issue for me. Jeff was friendly and professional and had it all fixed in just a matter of minutes. Thanks!
Jeff came in and tried everything to clear two shower drains then ran out of time for another appointment. He promised to come back in an hour and did so, finally getting to the source of the problem. A difficult job, he nevertheless didn't charge extra for the additional time. His work was very much appreciated.
Lindsey P.
11/12/2018 12:00:00 SA
Jeff is one of the best plumbers i have ever worked with. He is incredibly accommodating and is always available to help when needed. He is extremely kind and professional I would highly recommend him!
Great price, even better service. Jeff arrived extremely quick, identified the problem and had it fixed in no time.
I highly recommend Rocky Rooter!!
Stephen T.
11/09/2022 12:00:00 SA
Jeff helped us to clear our kitchen drain. He was competent and very friendly, extremely honest and capable. I would recommend for any plumbing needs.
Five stars all the way!! Found this wonderful company for my parents on Yelp as I truly feel it is the best way to do your research and get bids. They did not disappoint!!
My dad (who does not have Yelp) said that Jeff was awesome. They smoothly set up an appointment and came out quickly to get the job done. He not only did it quickly but charged 1/2 as much as a National branded company they have used in the past. In my dad's words, they were extremely courteous and efficient! 5 star service! Do not underestimate the mom & pop companies!
Thanks, Rocky Rooter!!
Betty T.
10/02/2017 12:00:00 SA
Water was shooting out from the kitchen sink drain when the garbage disposal is on. I thought the garbage disposal needed to be repaired or replaced. Rocky Rooter was the only one who can come out same the day I called. This is the first time that I hired Jeff. He's courteous, honest, and efficient. It turned out I had a clogged kitchen drain. Onion peels got stuck in the Upipe. He fixed the clogged drain in no time and the cost was reasonable.
The only thing I didn't like is that he dumped the food scraps/debris in the toilet. Even though he asked me before he did it, and I said fine. Later I found out, you shouldn't dump eggs shells in the toilet. There were eggs shell & onion peels in the food scraps. I thought as a plumber, he would know what not to dump in the toilet.
At 11pm when your toilet is spewing water out and you've never had this problem before, who are you gonna call? Rocky rooter came in 20 minutes and fixed the problem in less than 10 minutes. Jeff quickly found a solution the problem and we were extremely satisfied with his services. Thank you so much, and I appreciated you spending the last hour of Fathers Day with us!
I had a leak in my bathroom sink faucet. I found Rocky Rooter on a local neighborhood website called NextDoor.com. Based on the recommendations, I took a chance and contacted them. We agreed to an appointment. Jeff arrived on the scheduled date and fixed my leak within minutes. Not only that, he didn't charge extra for some minor issues I had with my toilet and outdoor faucet. Jeff was professional and pleasant to talk with as well.
Fast friendly and will do business again! Jeff was able to diagnose and help tighten a couple of problem areas not even part of the original call.
Mackenzee O.
05/07/2018 12:00:00 SA
I can't stress enough how fabulous my experience was! A lot of times when calling plumbing type places you have to leave voicemails for someone to eventually call you back. Not here, someone answers their calls (the plumbers/technicians wife) and she is very informative and helpful. She followed up via text and a technician called me shortly after letting me know approximate arrival. The BEST part is then man that came out was so knowledgeable and pleasant. He was efficient, gave me detailed info and pricing before doing anything and got the job done super fast. It should be very much noted that he was also very personable and kind. I felt comfortable with him in my home and had a pleasant conversation. The experience from customer service, to communication, to efficiency, pricing and how kind the man was to myself and my dog.... 10 stars if I could give that many!!
Second time called Jeff, he is very professional and fix stuff so fast. I will call him again if I need.
Jeff responded promptly and did a very good, professional job, fast. Very reasonable pricing.
I will definitely be calling him for any future plumbing problems.
I called Jeff the the morning after a long holiday weekend. He came over right away and took care of our clogged sink. He cleaned up everything the way he found it and the price was very reasonable. I will use Jeff again and would recommend him.
John T.
01/12/2018 12:00:00 SA
I had a plumber come to evaluate an obstructed toilet and he tried to snake it ultimately giving up advising me I needed a rooter. He did advise me to find a mom and pop business as the big name rooter companies would try to gouge me.
Thankfully I found Jeff at Rocky Rooter via YELP reviews and needless to say I would recommend him to everyone.
Pros:
* promptly accommodated my busy schedule
* communicated with me during day of appointment and arrived as expected without wasting my day/time
* removed shoes in my home without asking (can't believe how people have declined to remove shoes as if it was a foreign request)
* communicated what he was doing, why and how (I have expensive Italian marble that was grouted to toilet which he was able to gently remove without damaging floors and carefully secure toilet to tile the proper way maintaining aesthetic appeal
* BEST OF ALL fixed my plumbing needs for an unbelievable price (I heard horror stories of rooter pricing)!!!
Cons:
NONE
I had a kitchen sink clog. I called rocky rooter and spoke to Karen. Karen is so sweet and asked me what the problem was and gave me some tips to try out to see if the clog would go away. She told me she will send Jeff my way and he would arrive in couple hours. But I'm the meantime, if anything else happens, to reach out to her.
Jeff came by and just like Karen, he is nice and friendly and I could tell he just really likes to help people.
He took out some pipes to see where the clog is and then took this long cable thing to get to the clog which was deeper in the pipes.
I have had such a great experience with both of them and would recommend them. Prices are very fair. And they are honest people. Will be calling them again if I have any plumbing issues in the future.
Neeta B.
12/11/2014 12:00:00 SA
Called Rocky Rooter when our kitchen sink was blocked so bad one night (found his name in the association newsletter). Jeff came out first thing the next morning and fixed and cleaned drain within an hour. Charge was $89. I appreciated his friendly attitude and that he cleaned up after he was done. Will definitely call him again
Alex K.
05/04/2017 12:00:00 SA
Awesome service! Jeff came and unclogged my uncloggable toilet. I tried everything from dish soap to Drano max and even an auger, but nothing worked. He came in and quickly found the issue and removed the plastic piece that was clogging the toilet.
Jerry L.
12/02/2019 12:00:00 SA
I called Rocky Rooter on a Saturday morning around 10:30 and Karen answered the phone and scheduled me around 1 pm the same day. Half an hour prior to Jeff, the plumber's arrival, she texted me to give me a headsup.
Very nice lady.
Jeff is very professional and he sure knows this business very well. After a couple of rounds, he got the job done. I am very happy. I also should mention that the charge was really fair.
Highly recommend him.
Our kitchen faucet broke on a Saturday prior to a party we were having on Sunday. I called Rocky Rooter and explained my situation. The lady that answered the phone was very helpful and said she could probably get someone out today. Within 2 hours she texted me and sent Jeff over. He was very friendly and knowledgeable. He has our kitchen sink up in running in a very short time. We highly recommend!!
We called Jeff to fix a clog in our toilet. He was very thorough, first trying to clean the drain and then diagnosing the problem as scale built up in the toilet body. He cleaned the scale and it is working great. On a personal level, very interesting, good guy. Highly recommend.
I had Jeff at Rocky come out again to replace a toilet. Again, very professional. Jeff was considerate and courteous, just as the last time.
Jeff answered the phone right away and was also able to come out right away to do it a pretty minor job. He did not try to price gouge me like a lot of the other plumbers you hear over the radio. I would highly recommend you use him.
Joseph N.
03/09/2022 12:00:00 SA
We had a mainline clog that we self-diagnosed after ruling out a simple toilet clog. The drain from the upper toilet was causing a backflow to our bottom floor toilet. After having someone come out and quoting us $2K in cash to fix what they determined was a broken pipe and toilet flange after they unbolted the toilet and saw a superficial spread of roots, we decided to do some more troubleshooting and seek a second opinion. It turns out that the roots were growing from outside the pipe and into a small gap in the wax ring and it was easy to remove. However, pouring water down the drain proved the clog was somewhere further the line. This is when Jeff from Rocky Rooter came out to help. Since we had the toilet unbolted and the drain exposed, Jeff was able to quickly diagnose the issue between pouring water into the toilet drain and examining and listening for running water in the mainline clean out near the garage. He agreed that it was a mainline clog. At this point he quoted us the price for the job of clearing the clog down in the mainline and we thought price was fair and work less drastic than what the previous folks wanted. Jeff proceeded to get his commercial auger and used it down the drain pipe. After about 5 minutes, he happily informed us the drain appeared to be cleared. After another 5 minutes of pouring water into the drain and going to the clean out for the mainline and confirming the water was draining, Jeff confidently told us the job was done. The issue was a mainline clog about 5ft into the drain as judged by the length of auger cable used to dispatch the clog. As the job that we presented to Jeff did not require unbolting the toilet or replacing it back at the end of the job, the price paid was reflective of this. (We installed the toilet before ourselves). We had a pleasant casual conversation as he was completing the receipt for work tendered. Jeff offered some advice for root abatement and another non-urgent plumbing issue we had. Overall I was quite pleased at Jeff's professionalism and demeanor and will look to him for an honest quote on future jobs if needed.
Very grateful Jeff was able to get to my clogged sink this weekend. With kids we need to cook and do dishes all the time and I needed this sink unclogged asap. He was over and able to fix it in no time. Highly recommend!
Own property out here in California and received a tenant emergency issue that required immediate attention. I really appreciate how Jeff handled the situation by prioritizing us first and taking initiative. I'm very pleased how he didn't take advantage since many businesses would take advantage of customers toward emergency situations. He is very trustworthy and will explain what happened and how he resolved it. His prices are beyond fair and he gets the job done. He even gave us a 15% discount.
Used Rocky Rooter twice. Once for dishwasher and once for a clogged shower. Quick, efficient service, really friendly, nice to my cats and not overpriced.
Highly recommend.
If you need a plumber or drains cleared use Jeff
He is the best, we have had him several times for various issues, he is dependable and very reasonable.
Super nice guy
I had a clog in my kitchen sink and the water is not draining down the garbage disposal unit and filled my sink half way. I contacted Rocky Rooter and Jeff was able to drop by the same day. He inspected the pipe trap and snaked the pipes beyond the bend and then everything cleared. Quick, reliable service and reasonable pricing, plus an awesome job. I'm so glad to have found my new go-to plumbing service.
Rocky Rooter is the place to call for all plumbing issues. Jeff is very friendly, knowledgeable, and professional. He is very honest and does great work. I have been calling on him for years. Thank you!
We have an ongoing problem with our shower drain. It's always clogged. I called Rocky Rooter based on Yelp reviews and location and got lucky with great service. Jeff is Super fast, super friendly and charged a reasonable rate. Yay! Would highly recommend Rocky Rooter for all your plumbing needs.
Communication was great, they charged the quoted rate, & Jeff was on time & friendly! What more could you ask for? I was communicated updates throughout the day on their ETA, which I truly appreciated. I highly recommend Rocky Rooter & will be using them again if I'm in need of their services in the future!
Jonathan F.
08/02/2017 12:00:00 SA
Good work. Great Guy. Great Price.
I have no complaints. Jeff was here when he said he would be, he described what needed to be done and then he did it. Simple.
I have finally found a go-to plumber. Responsive, personable, efficient, and clean. Reasonable rates.
As you're researching the internet to find a plumber, I recommend you add Rocky Rooter to your list of potential contractors, because I'm glad I did.
My wife and I recently purchased our first home in Irvine on October 2015 and discovered a leak from the piping output of our water heater. We contacted various plumbers that were giving us exorbitant prices for the job without any careful inspection. The problem with home repair is not only resolving the damage, but negotiating through the sea of contractors that at the end of the day, are trying to maximize their bottom line.
What separates Rocky Rooter from other plumbers is the genuine passion that Jeff has to create an affordable, stress-free solution for his clients. We contacted Jeff on Friday night and he arrived promptly. Since our house was built in the 70s, various contractors have worked on the house had made haphazard repairs that Jeff soon discovered. We had un-capped piping with water still feeding into it and a slab leak that was flooding the garage!
Since my wife and I are first time home owners, Jeff was extremely transparent about the issues and spent ample time to educate us on the issues and possible solutions. He drew diagrams to help us visualize the manifold of piping and how it fed into the house. He made sure that we were part of the process, so down the line if further issues would arise we would have the fundamental knowledge to hopefully be able to make an adequate assessment and problem solve.
From the financial perspective, he is extremely honest and reasonable. He didn't charge me an upfront after hours rate or initial leak inspection fee like other plumbers. He simply found out the problem and told me how much it would cost. At the end, the overall and quite extensive repair and exploration was extremely competitive with the initial quotes I acquired from the other plumbers. Also, his work is of high value as is apparent in his high quality repairs and craftsmanship.
My plumbing issue is now solved and I have hot water! Thanks Jeff!
Our main line had been backing up with an increasing intensity despite multiple home treatment attempts, so we finally decided to get a professional out here. I will be the first to admit, I was originally sold on Rocky purely because of the raccoon logo, but after getting quotes from them and a few other places, we went with Rocky... Mostly because of the raccoon, but also because they were quite pleasant and their pricing was much more reasonable than the other businesses we researched for the same service.
Ultimately, Rocky sent Jeff who was able to remedy the situation in less than an hour to our great relief. To celebrate, we simultaneously ran the dishwasher, washing machine, and did a few gratuitous toilet flushes, and have had no issues since.
The kitchen sink backed up on a Saturday. I found Jeff on Yelp. He answered his phone right away, said he's on his way to another call but would come by afterward. He called when he's on his way. Unclogged the drain in no time. Professional and courteous. Thank you so much!
We have used Rocky Rooter for several years now and have always been treated fairly. We have had everything from broken garbage disposals, broken pipes, clogged drains and broken toilets. Jeff Holmes, the owner is both knowledgable and reliable. He explains everything that he is going to do. He is both personable and honest to the tee. His rates are very reasonable. Also he is prompt-- usually can squeeze you in the same day or at the latest the next day.
I would not hesitate to recommend Rocky Rooter to get the job done right. I give them five stars for excellence.
Jeff came over on Saturday morning to fix the drainage issue of a toilet. He was very honest and fixed it right on the spot with very reasonable cost. I spend 5x more to fix this same toilet before and, of course, it was not completely fixed. Just call him and he will fix it for you with the most reasonable price.
Tom S.
01/03/2017 12:00:00 SA
Not remembering that I had used Jeff a few years prior I checked yelp, as I always do, for a good recommendation. I came across this amazing page of all 5star reviews and called over the New Year celebration. Jeff arrived within 30 minutes, rotorooted my main line and without drama cleaned out the line. He pulled out what looked like the Creature From the Black Lagoon, which was a longass mass of roots. He said in 30 years he'd never seen anything like it.
So for $125 my problem of overflowing sewage was corrected. Jeff is honest and doesn't make the problem bigger than it actually is.
Do not fart around trying hit or miss plumbers. Just call Jeff. I repeat: just call Jeff. You will not be disappointed.
Happy New Year to everyone. I think symbolically that black, ugly Creature was 2016. It was rooted out and thrown in the garbage where it belongs!!!!
Jeff was a great help. He arrived within one hour of the call and fixed the issue right away. Mentioned yelp and recorded a $10 discount. Professional and very nice guy.
Gayla M.
09/01/2020 12:00:00 SA
We have used Rocky Rooter twice now. Once for a clogged sewer line and once to replace an exterior hose bib. Karen is so nice to talk to and Jeff shows up on time and is very efficient, friendly and professional. I highly recommend them!
Madison V.
05/02/2018 12:00:00 SA
They were so professional and kind! Would absolutely recommend their services and will be using them in the future. Very affordable.
Helped greatly with a drain clean out under the kitchen sink, even coming quickly the day of the call because they were in the area and were able to fit me in.
Also easy to communicate wth over the phone and reasonable pricing, I will definitely keep them at the top of my list for any future issues.
Brian N.
06/07/2018 12:00:00 SA
my garbage disposal was just not doing the job right, so I finally decided it was time to get a professional to come in and repair it for me because I am just too lazy to do that stuff myself now. My blades were pretty damaged and the piping was clogged, the man they sent in fixed it all up and my disposal is running brand new. Best garbage disposal repair!
Great work called at 7am got here at 11 fixed my shower overflowing and not draining properly. Great price as well!
Melanie C.
03/02/2017 12:00:00 SA
Jeff was very friendly and fixed our plumbing problems quickly. All of our toilets were running and we had a leaky tub. When I initially called and asked for a quote, he asked me to text him pictures so he could give an accurate quote. He actually came in under his estimated quote! He took the time to teach me how to make simple repairs myself. He didn't try to over charge, and was very honest. I will be calling him next time we have a plumbing problem.
Bunnak C.
07/04/2018 12:00:00 SA
I recently had a new washer installed by The Home Depot and they noticed that there might be a clog or drainage issue where the washer hose connects with the house drain pipe--although they weren't 100% sure. The installers said it would be wise to have a plumber check it out to avoid any potential future problems. That's when I contacted Jeff of Rocky Rooter who came out the very next day. Jeff said the drain pipes and drainage hoses were fine and he didn't charge me anything! Not only that but Jeff came out on a the 4th of July--a holiday. Thank you Jeff for your honesty.
Spencer L.
04/02/2023 12:00:00 SA
Jeff from Rocky Rooter helped me replace a pressure regulator.
He got back to me very quick after I'd contacted him.
He explained everything to me clearly & how long it will take to
complete the task. He also gave me an estimate which was quite fair and reasonable. Jeff was very friendly, polite & very professional. I definitely
recommend him & will use them again.
Amazing service! Our garbage disposal stopped working and we had a clogged kitchen sink for 3 days. We called warranty and they were not reliable so I found Rocky Rooter and they came to the rescue! Quickest turnaround and came the next morning while also giving a reasonable price. Karen was super helpful and Jeff was very personable, clean and efficient when switching out the garbage disposal. Best plumbing company ever and it's really hard to find a good one. Will definitely be using them for now on
A+ Customer Service. Professional. Great communication. Fairly priced. Highly recommend him for your plumbing needs.
Businesses like this live off their reputation and they won't risk it.
I hope none of you ever come across one of those horrific plumbing scenarios that turn our seemingly perfect world upside down. Water is the single most important thing in a household, you will realize it fairly quick when things don't work like they should.
Discovered a problem on Sunday night, did a little bit of research on Yelp / Nextdoor and was ready to tackle my problem. Narrowed it down to my top 3 and went to bed.
Monday 9:10AM, just got to the office and decide to call them first. Karen picks up the phone and talks me through my problem while scheduling Jeff to provide a solution.
10:15AM, Jeff calls, he just finished a job down the street and figured it would make sense to inspect our problem.
11:30AM, Jeff completed the work!!!
Water is running again, the problem is taking care off.
We had a leaky garbage disposal. Called in the morning and Jeff showed up by 11am. Replaced the bad unit at a fair price. Very clean work and left area spotless when he finished.
Jeff provided great service and reasonably priced. Showed up to the appointment on time and clean up the job site. Will definitely called again. Very glad to find a professional and reliable plumber in Irvine area.
I requested a few quotes for a new ball valve for my house's water shut off and a new water pressure regulator. Received several quotes with a wide range. I tried to schedule an appoint with another plumber that had 5 stars, but only 36 reviews at the time and they were just rude on the phone. Rocky Rooter was not the cheapest, but they had the best communication through email and text and after a few pictures of my problem they gave me an honest range of the possible cost. I scheduled an appointment that fit my schedule the next day. Jeff came on time, checked my pressure regulator to see if it was working correctly (it wasn't, but I was told this before), and then started working. He finished the job, cleaned up the space, and then charged me the lowest amount on the given range of cost. I can do basic plumbing, but there was no way I could have done what Jeff did. I was glad to pay him and glad to keep his number in my rolodex (j/k, I don't have a rolodex).
If you're looking for a plumber, don't hesitate to call Jeff! Friendly service, very reasonable price and excellent clean-up after the job was done. Thankfully this was not an emergency situation, but he would be our first call if we had a major/urgent problem. Thanks!
Maybe Milan B.
12/17/2016
Rocky Rooter was awesome. We had an emergency plumbing situation going on in the house. We were hours away from sewage spilling onto the floor as the water lever kept rising from a mainline stoppage. Their arrival time was 15 MINUTES after I called for help. AMAZING RESPONSE TIME!!! Plumber was courteous and did the job at a fair price. Would highly recommend.
Ellen S.
12/05/2017 12:00:00 SA
Called needed garbage disposal
Help. Scheduled quickly. Jeff very nice, honest knowledgeable. Put in new one as other leaking. Fixed very quickly and price fair. Highly recommend.
We had two leaky tub spouts that needed replacing. They were stubborn and refused to come off with my efforts. Jeff was courteous, taking off his shoes every time to prevent damaging our new wood floors. This despite going out to grab tools multiple times. And he was honest, telling us the new cost estimate when the work turned out to be more than expected (needed to cut some pipe and do some welding). In the end, he even charged us lower than his adjusted price estimate. :)
It is obvious that Jeff takes a lot of pride in his work. Even with just a simple tub spout change he was cleaning out pipes and making sure the final result is clean and centered. I would definitely recommend him to any friends or family.
I emailed in my issue (faucet replacement), and someone from the team reached out over text to discuss it. They gave me a quote (very reasonably priced) as well as helpful pointers in preparing for the appointment.
Jeff arrived on time, and with a lot of professionalism. During introductions, I saw him subtly notice my bare feet; afterwards, without any request from my end, he took off his shoes before entering the house. Can we say great first impression?! Like others have said, he really is such a nice guy, even playing with my curious cat, and did the job perfectly. Kept the area nice and clean too. Definitely recommend!
Everett M.
03/12/2019 12:00:00 SA
Had them out to the house twice. Calling a plumber is like calling the fire department, you appreciate them but always a problem when you have to need their services.
Jeff really know what he is doing and does a clean job. He also seems to be a really good guy. You trust him in your house and he wants to make sure he has done his job in a professional manner.
Min S.
09/12/2022 12:00:00 SA
A plumber who comes the next day, at the time estimated, and has great manners? Where has Jeff been all my adult life?
We had issues with our garbage disposal and Jeff was able to fix it within ten minutes. He even took the time to teach me how to fix it myself if I should encounter issues in the future and left me with the wrench to do so complimentary.
He and his wife are a great team, with his wife handling the admin side and Jeff coming out to do his magic. I appreciated his honesty when I asked him to take a look at our tub drain. He declined to charge me more for removing the clog and told me that I had all the right tools already.
Jeff was courteous upon arrival and offered to wear a mask and remove his shoes immediately upon entry. I've met others who decline or roll their eyes at such simple requests, but Jeff was more than happy to oblige.
I will use Rocky Rooster in the future and am more than happy to refer him to others.
Matthew C.
05/10/2019 12:00:00 SA
Very poor customer service.
I called in early morning, where a woman answered my call. She lazily, and disinterestedly listened to the problem I was having with my kitchen sink. She then told me 'you will get a call back soon' out of courtesy I did not call another plumber to schedule a service call, until I heard back from them. By the end of the day still no phone call, and my message was never passed on to the plumber. She basically listened to my complaint, and simply ignored me and moved on.
Went with another plumber who returned my message within 20 minutes, and scheduled a same day service call
Sandy S.
03/08/2022 12:00:00 SA
We have used Rocky Rooter for many years on 3 different properties for jobs ranging from faucet replacements to replumbing the whole house. Jeff is professional, knowledgeable, and honest. Whenever we have a plumbing issue, Rocky Rooter is my first call. I have complete confidence that any work he does will be done right.
I've worked with Rocky Rooter Plumbing a few different times now. Once for help replacing a kitchen faucet, another to replace a garbage disposal and most recently for help fixing the water flow in one my showers. Jeff and Karen are very easy to work with, professional and reasonably priced. I'm a satisfied customer. You should def. give them a shot if you're ever in need of plumbing assistance. Thanks again guys!
If you need your drains cleaned, Jeff is the best. I called in the morning on a Friday he had a job in Newport Beach and said he there in the afternoon. Got a text when he was on the way. Did a great job for a nice price. Cleaned the drain out quickly. We spent some time talking about records etc. I would recommend Rocky Rooter to all my friends and anyone else. Jeff W.
Paulette A.
04/03/2020 12:00:00 SA
Absolutely the best plumber, ever!
Professional, polite, persistent in solving the challenge when others would not have been. I am so very appreciative.
I can highly recommend Jeff at Rocky Rooter!
Terri S.
08/12/2017 12:00:00 SA
Jeff answered the phone even though it was past 8:30pm, he came out to diagnose and resolve the problem, and charged reasonably. What more can you ask for? Thank you very much Jeff.
Wendy O.
04/05/2017 12:00:00 SA
Jeff was fantastic! He was at our house within an hour of calling and took care of our shower problem immediately. Very fair pricing and would use his services again
We had low water pressure in our kitchen faucet. I called on Saturday and was able to get appointment for Monday! Jeff was Super friendly, started right away and fixed our issue! I highly recommend this business and will be using them in the future if I need a plumber! Thank you Jeff and Karen!
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