Rocket Plumbing - Santa Monica

Ultimately drain cleared so going to write this off to initial frustration

Owner has been highly professional

Only major rec. is that workers more diligent in putting down tarps to work on and clean up

Initially the service seem to be a high-quality responsive service

On the first round of repairs things were left messy and unfinished and we had to clean up

on the second visit they double charged us for the exact same process on a sink clog with no results

Our overall cost was in excess of $700 to simply clear out blocked drains

We were told on the second visit for the blocked drain they were bringing a camera and a special rotor

They never did that and the extremely slow process by the was it disappointing and infuriating with items being forgotten trips up and down the elevator nothing brought all at once

We were not given what we were represented as being given and would not recommend this company again

After booking an appointment a day out for a clogged kitchen sink. The technician did not show up for the 1-3pm window.  I reached out twice to see what was happening, with no word back. Had to book another plumber last minute, who showed up within a few hours. I am only giving 2 stars because I can't give 1.5.  Also the tech was apologetic when he finally got back at 6pm, giving a story about being busy, etc... Bottom line, regardless of what's happening, a quick text or call to update would have saved a customer and bad review. Lesson learned I hope.

Chris handled our indoor & outdoor needs knowledgeably and with a great can-do attitude. Prices were fair; he was on time all 3 occasions. I highly recommend Rocket.