Benny D.
11/09/2016 12:00:00 SA
I had the guys from Rishon come out to replace a broken water heater this week and I couldn't be more pleased with the result. FIVE STARS ALL AROUND.
I called on a Saturday afternoon and George and John showed up within 45 minutes (for a non-emergency call), spent about an hour with me talking about the issues, options, and pricing and said they could start Monday morning at 8AM. Wanting to change the set up, I opted to go for a new tankless heater OUTDOORS to replace my old indoor 75gal. Monday at 8AM, they were there, prompt and as promised, and worked tirelessly until almost 8PM to get the job finished; staying an extra hour after completion to ensure that I was happy with the overall results, and addressing any questions or issues I had.
I live in an old 1920's house that's built on two separate levels. Half the house is on a raised foundation and half is on a slab, so logistically and accessibility wise I have a unique set of challenges. I'll save time and not give all the details, but suffice to say the job ended up being a fair amount more complicated than anticipated. George and John were not only up to the task, but exceeded my expectations by far. Their attention to detail, pride in their work, and respect for my home was impressive to say the least, and showcases a work ethic that is all but lost, all too often these days. As someone who has bought, sold, and flipped several houses, and dealt with countless subcontractors over the years, I'd be hard pressed to think of anyone who I've been more impressed by. I'm a stickler for the fine details. I like things level, evenly spaced and distributed - right part/right tool kind of guy - and from start to finish they impressed.
Here's the kicker. The next night I discovered a major leak coming from a clogged drain and uncapped cleanout that was unrelated to the water heater. I called George and John again but this time at 6PM. After undoubtedly working on some other job for the majority of the day, they showed up at 730PM and diagnosed/fixed the problem within an hour.
If you're looking for a quality plumber with fair pricing and exceptional work, look no further. A million thanks to these guys, they've got a client for life.