Get everything in writing and get a receipt for everything! Okay, to be honest, I went through American Home Shield and Ray was the company they sent out. We had a broken hot water line that needed it to be repaired. He did great work in detecting the leak. No complaints. It was everything that came next that was the problem. Ridiculous and costly suggestions made to the insurance company. Instead of doing a reroute where only, Ray wanted to remove the entire pantry as he claimed that was the only way to access the line - turns out there is a small crawl space where the line was accessible. If we had actually bought into what he suggested, the only way the line would have been able to be repaired would have also resulted in the kitchen floor being torn up or many feet of drywall having to come off and then needing to be repaired. Neither option was great. Add to that, becuase we had had to turn off all the water to the house, Ray offered to install a new hot water shut off valve as the old one had corrded and the new one had to be saudered in. We jumped at it and for $285.00 he did exactly that. After paying in cash, the only option as his credit card app was not working, Ray left and it was then I realized that he had not given a receipt. I called and asked him if it was possible for him to come back and give me a receipt - he had been gone less than 10 minutes - and he told me that he was too busy to come back but the next time he was here he would give one. I could not believe that taking out the pantry was the only way to access the broken line, turns out I was right not to believe him. Called another plumbing company - RT Olson Plumbing - they not only came out and fixed the leak WITHOUT having to remove the pantry or the cost associated with it, but also did the reroute without having to take up the floor and in total, only 5 feet of drywall. When I called Ray, and let him know that we would not be going with him and that I really needed that receipt sent to me - didn't even ask that he come back out, email was fine - he told me, No, I cannot give you one. I did a deal for you off the books at a good cost so that I would get the job. He didn't get the job, and, at least for us, we won't be using him again and have asked American Home Shield, to not send him to out to us if ever have another plumbing problem.